General Manager

As General Manager, you will be responsible for a diverse team, serving the highest standard of food and drinks seven days per week. Providing exceptional guest service and hospitality is our passion; our guests are at the heart of everything we do.

Your day to day;

• Leading our team to deliver warm hospitality in a fantastic environment
• Creating and executing an agreed business plan that meets sales and profit targets
• Managing payroll budgets and rotas in line with agreed targets
• Maintaining and reporting on all business records as required
• Taking responsibility for all of the business operations when on shift and ensuring the team can operate in your absence
• Focusing on improving the performance of your team and yourself, consistently achieving targets and delivering results
• Being hands-on with F&B service, looking after guests, and managing room bookings and enquiries when needed

Who are we looking for?

You will need to be proactive and a good communicator, ensuring the continued smooth running of the business. As General Manager, you will be comfortable collaborating with other senior leaders in our group, sharing best practices on operations, recruitment, retention, and developing talented individuals.

Business acumen and experience with preparing P&Ls is essential. With the support of your team, you will need to set and deliver an ambitious budget that maximizes profit by managing costs and driving revenue.

We seek someone who can set measurable, challenging goals for all team members, finding ways to improve staff knowledge and approach, coaching, and mentoring all managers. Experience in delivering technical training and development content would be beneficial. You will be expected to build Individual Development Plans for your team using our in-house academies and training programmes as the main route for development.

From your experience, you will be able to identify how business strategy, customer profile, culture, and constraints influence the development of a creative, profitable, and competitive product. You will be able to foresee market and business scenarios that present risks and opportunities to the business.

Our business is open all day every day, so you will need to be flexible with your working hours.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 after 5 years' service)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

Thwaites was established in 1807 and remains a family-run business. We have Hotels, Inns, Pubs, and a Brewery, focused on providing superb hospitality in outstanding properties in great locations.

What are you Thwaiting for?

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