Customer Support Specialist

Gigs is an operating system for mobile services. We unlock new revenue opportunities and enable seamless user experiences. From tech giants to innovative startups, we empower businesses to effortlessly embed telecom capabilities into their platforms. Gigs is a category creator in one of the world's largest industries-telecom.

We're backed by leading VCs such as Ribbit Capital, Google's Gradient, and Y Combinator, as well as industry leaders such as the CEOs of Uber, DoorDash, and Instacart.

Gigs has one of the most talent-dense, ambitious teams in the world who have been in key roles at category leaders like Stripe, Shopify and Airbnb and are now bringing their experience to build the same in telecom.

As our Customer Support Specialist, you'll be the go-to person for our EU-based clients, guiding them through tooling and support training during onboarding and ensuring they're set up for success. You'll manage inbound cases independently, taking ownership of overnight queries, troubleshooting, and escalating issues when needed. You'll also collaborate across teams to keep the customer journey smooth. Plus, this role has a lot of growth potential-whether you're looking to move up within Support or explore other roles at Gigs in the future.

What you'll do

• Help EU customers onboard smoothly, offering training on tools and support processes.
• Handle inbound customer cases independently, being the first specialist online after overnight hours, with confidence and care.
• Troubleshoot and escalate issues while keeping our brand standards front and center.
• Work cross-functionally with other teams to make sure we deliver a seamless experience.
• Explore growth opportunities within the Support team or other areas of Gigs.

• 2-4 years of experience in customer support or a related field.
• A self-starter with the ability to handle cases solo, particularly for EU customers.
• Strong troubleshooting skills and a desire to learn technical systems.
• Clear, friendly communicator who embodies Gigs' brand values.
• Eager to grow-whether within Support or in new directions at Gigs.

At Gigs, we're remote-friendly, with a strong emphasis on meaningful in-person collaboration. While most of our work is done remotely, we encourage our team to connect regularly in our hubs, whether for focused teamwork, customer meetings, or brainstorming sessions that drive creativity.

• Gigs Pads: Our hubs in San Francisco, London, and Berlin are designed for teams to come together when needed-whether to collaborate on projects, meet customers, or simply change the scenery.
• Gigs Republic: Twice a year, the entire company gathers for in-depth team bonding, strategic sessions, and shared experiences to reinforce our culture and drive growth.

This blend of remote work and in-person collaboration ensures we maintain a dynamic, connected, and innovative team environment.

At Gigs, we believe in rewarding excellence. You'll receive competitive compensation and stock options to ensure you are truly part of our growth. Benefits/additional compensation for this role may include stipends for upgrading your home office or work setup, learning and development budgets to support your career growth and a free phone and international data plan (naturally).

If you're excited about pushing boundaries and helping us shape the future of telecom, we'd love to hear from you.

For more information on benefits, Gigs Pads, and life at Gigs, check out our Careers page.