Resident Liaison Officer (RLO) - External Works Location: Hastings Salary: Up to £32,000 + Package Contract: Permanent We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings. This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout the programme of external works. Communicate project information, work schedules, access requirements and timescales clearly to residents. Arrange appointments, conduct resident visits and complete pre-start meetings. Manage resident expectations and resolve queries or complaints professionally and efficiently. Liaise closely with site managers, supervisors, client representatives and subcontractors. Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works. Maintain accurate records of resident communications, appointments, feedback and project updates. Attend site and client meetings, providing updates on resident concerns and satisfaction. Help minimise disruption to residents while ensuring works progress efficiently. Promote a high standard of customer service and resident engagement throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on external planned maintenance works, ideally within the social housing sector. Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders. Excellent organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. Proactive, professional and customer-focused approach. Equal opportunities employer.
Aug 29, 2026
Full time
Resident Liaison Officer (RLO) - External Works Location: Hastings Salary: Up to £32,000 + Package Contract: Permanent We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings. This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout the programme of external works. Communicate project information, work schedules, access requirements and timescales clearly to residents. Arrange appointments, conduct resident visits and complete pre-start meetings. Manage resident expectations and resolve queries or complaints professionally and efficiently. Liaise closely with site managers, supervisors, client representatives and subcontractors. Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works. Maintain accurate records of resident communications, appointments, feedback and project updates. Attend site and client meetings, providing updates on resident concerns and satisfaction. Help minimise disruption to residents while ensuring works progress efficiently. Promote a high standard of customer service and resident engagement throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on external planned maintenance works, ideally within the social housing sector. Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders. Excellent organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. Proactive, professional and customer-focused approach. Equal opportunities employer.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you. As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work primarily in South London, but potentially some travel across Kent, Surrey and West Sussex . You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. What We Offer Competitive salary and benefits package Opportunities for career progression aligned with the company's growth Immediate interview for qualified candidates United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.
Aug 29, 2026
Full time
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you. As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work primarily in South London, but potentially some travel across Kent, Surrey and West Sussex . You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. What We Offer Competitive salary and benefits package Opportunities for career progression aligned with the company's growth Immediate interview for qualified candidates United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.
JOB PURPOSE AND OBJECTIVES To take the lead in ensuring that tenants' views are taken into account in decisions about the way Housing services are delivered. You will do this by enhancing existing methods, and by developing new and effective ways of engaging with tenants and leaseholders. To provide accessible support so that all tenants have opportunities appropriate to their diverse needs to express their views and to influence and scrutinise our strategies, policies and services. To assist in communicating to tenants how their views have been considered. To assist evidencing compliance with regulatory standards. 4. MAIN DUTIES OF THE POST To be responsible for giving tenants a wide range of meaningful opportunities to influence and scrutinise Housing strategies, policies and services. To assist in communicating to tenants how their views have been considered. To work with tenants to consider ways to improve tenant engagement. To promote digital inclusion and innovation, while ensuring that traditional methods of engagement are retained as appropriate. To help make the delivery of housing services fairer and more equitable by ensuring all tenants have opportunities, appropriate to their diverse needs, to express their views and to influence and scrutinise our strategies, policies and services. To help ensure that regulatory requirements regarding tenant engagement are met. In collaboration with colleagues, to ensure residents are communicated with and consulted effectively. To carry out resident engagement activities, consultation, liaison and surveys and to provide updates on feedback given in order to improve Housing services. To assist in developing and maintaining high-quality content for the website, online services and social media; and in the production of newsletters and annual reports. To evaluate the effectiveness of engagement and communication methods and use the findings to inform continuous improvements. Ensure effective capture of feedback from tenants, service users and stakeholders, including complaints, to drive continuous improvements to Housing services. To occasionally assist with the preparation of statistical and regulatory returns, Freedom of Information, Subject Access and similar requests; and other tasks which facilitate service improvements for customers. To support the response of the Council in the event of a borough emergency. To be familiar with and comply with corporate and local Safeguarding policies and procedures. General The above is a record of the main duties and responsibilities of this post at a given date. The job may naturally change to meet the requirements of the service. If the changes are more significant your manager will discuss this with you.
Aug 28, 2026
Seasonal
JOB PURPOSE AND OBJECTIVES To take the lead in ensuring that tenants' views are taken into account in decisions about the way Housing services are delivered. You will do this by enhancing existing methods, and by developing new and effective ways of engaging with tenants and leaseholders. To provide accessible support so that all tenants have opportunities appropriate to their diverse needs to express their views and to influence and scrutinise our strategies, policies and services. To assist in communicating to tenants how their views have been considered. To assist evidencing compliance with regulatory standards. 4. MAIN DUTIES OF THE POST To be responsible for giving tenants a wide range of meaningful opportunities to influence and scrutinise Housing strategies, policies and services. To assist in communicating to tenants how their views have been considered. To work with tenants to consider ways to improve tenant engagement. To promote digital inclusion and innovation, while ensuring that traditional methods of engagement are retained as appropriate. To help make the delivery of housing services fairer and more equitable by ensuring all tenants have opportunities, appropriate to their diverse needs, to express their views and to influence and scrutinise our strategies, policies and services. To help ensure that regulatory requirements regarding tenant engagement are met. In collaboration with colleagues, to ensure residents are communicated with and consulted effectively. To carry out resident engagement activities, consultation, liaison and surveys and to provide updates on feedback given in order to improve Housing services. To assist in developing and maintaining high-quality content for the website, online services and social media; and in the production of newsletters and annual reports. To evaluate the effectiveness of engagement and communication methods and use the findings to inform continuous improvements. Ensure effective capture of feedback from tenants, service users and stakeholders, including complaints, to drive continuous improvements to Housing services. To occasionally assist with the preparation of statistical and regulatory returns, Freedom of Information, Subject Access and similar requests; and other tasks which facilitate service improvements for customers. To support the response of the Council in the event of a borough emergency. To be familiar with and comply with corporate and local Safeguarding policies and procedures. General The above is a record of the main duties and responsibilities of this post at a given date. The job may naturally change to meet the requirements of the service. If the changes are more significant your manager will discuss this with you.
Resident Liaison OfficerApplylocations: Social\_Infrastructure\_Glastonbury\_Housetime type: Full timeposted on: Posted Todayjob requisition id: JR100622United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.QualificationsWith the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.You will be resilient under pressure and understand the need for discretion and respect in a public facing role.Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Aug 28, 2026
Full time
Resident Liaison OfficerApplylocations: Social\_Infrastructure\_Glastonbury\_Housetime type: Full timeposted on: Posted Todayjob requisition id: JR100622United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.QualificationsWith the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.You will be resilient under pressure and understand the need for discretion and respect in a public facing role.Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
United Living Group is looking for a Resident Liaison Officer in Glastonbury. In this role, you will serve as a key contact for residents, ensuring they are informed of work processes and coordinating interactions between residents and our site teams. The ideal candidate will have experience in community engagement or liaison roles, strong communication skills, and the ability to handle challenging situations with discretion. Join us to help deliver innovative solutions in social infrastructure.
Aug 28, 2026
Full time
United Living Group is looking for a Resident Liaison Officer in Glastonbury. In this role, you will serve as a key contact for residents, ensuring they are informed of work processes and coordinating interactions between residents and our site teams. The ideal candidate will have experience in community engagement or liaison roles, strong communication skills, and the ability to handle challenging situations with discretion. Join us to help deliver innovative solutions in social infrastructure.
Allied Site Services has a new job listing for an expereinced resident liaison officer located in Ipswich Salary: £17.00 per hour Location: Ipswich Job Type: Temporary Shift/Schedule: Monday-Friday Duration: temporary - few weeks Start Date: 24th August 2026 Experienced RLO required for project based in Ipswich, due to role candidate is required to have a valid driving license and own transport as role will require travelling between multiple sites. Working for Allied Site Services means excellence in the marketplace. Allied Site Services will constantly strive to be the best Construction Recruitment Agency / Labour Agency in London. Documents Required: Candidates must have a valid driving license, Valid ID & Right to Work in the UK. Salary: £17/annum Job Type: Temporary Location: Ipswich, Suffolk
Aug 27, 2026
Full time
Allied Site Services has a new job listing for an expereinced resident liaison officer located in Ipswich Salary: £17.00 per hour Location: Ipswich Job Type: Temporary Shift/Schedule: Monday-Friday Duration: temporary - few weeks Start Date: 24th August 2026 Experienced RLO required for project based in Ipswich, due to role candidate is required to have a valid driving license and own transport as role will require travelling between multiple sites. Working for Allied Site Services means excellence in the marketplace. Allied Site Services will constantly strive to be the best Construction Recruitment Agency / Labour Agency in London. Documents Required: Candidates must have a valid driving license, Valid ID & Right to Work in the UK. Salary: £17/annum Job Type: Temporary Location: Ipswich, Suffolk
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. As an Operations Manager, you will lead the day-to-day delivery of Disrepair Works and maintenance services within social housing, ensuring operational performance, resident satisfaction and contractual KPIs are consistently achieved. You will play a key leadership role across the contract, driving quality, compliance and service excellence while supporting the performance and development of operational teams. What You'll Deliver Lead the delivery of Disrepair and maintenance services, ensuring works are completed safely, efficiently and to agreed standards. Build strong relationships with clients, residents and stakeholders to deliver high levels of customer satisfaction. Monitor operational performance, including WIP, aged jobs, follow-ons and appointment management. Ensure contractual KPIs, compliance standards and service delivery expectations are consistently achieved. Manage labour, subcontractors, scheduling and materials to support operational and commercial performance. Lead and motivate Supervisors, Administrators, Resident Liaison Officers and operatives to deliver high-quality services. Support recruitment, training, retention and development across operational teams. Promote a strong health and safety culture, ensuring compliance with all relevant legislation and procedures. Manage complaints, disrepair cases and escalations to ensure timely and effective resolution. Attend client and resident meetings, providing operational updates and maintaining positive working relationships. Maintain accurate reporting and support continuous improvement initiatives across the contract. About You Strong operational management and leadership skills with the ability to motivate, coach and develop teams at all levels. Experience within responsive repairs, voids, housing maintenance or property services environments. Strong understanding of contract management principles, KPIs and service delivery within a repairs and maintenance setting. Knowledge of NHF SOR codes and commercial awareness within a contract environment. Strong understanding of Health & Safety legislation, compliance requirements and safe working practices. Ability to manage a high-volume workload and adapt to changing operational priorities. Excellent communication, organisational and stakeholder management skills. Confident decision-maker with strong problem-solving and analytical abilities. IT literate with experience using job management systems and Microsoft Office applications. DBS check required where applicable. What we offer Salary up to £55,000 depending upon experience 25 days' annual leave plus bank holidays. 24/7 GP Referral Service Perkbox - discounts on coffee, cinema, travel and wellbeing. 1 paid volunteer day each year. Ongoing training, support and career progression - Axis promotes from within. Why Axis CLC? Joining Axis CLC means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. You'll join a business that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process please let us know.
Aug 27, 2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. As an Operations Manager, you will lead the day-to-day delivery of Disrepair Works and maintenance services within social housing, ensuring operational performance, resident satisfaction and contractual KPIs are consistently achieved. You will play a key leadership role across the contract, driving quality, compliance and service excellence while supporting the performance and development of operational teams. What You'll Deliver Lead the delivery of Disrepair and maintenance services, ensuring works are completed safely, efficiently and to agreed standards. Build strong relationships with clients, residents and stakeholders to deliver high levels of customer satisfaction. Monitor operational performance, including WIP, aged jobs, follow-ons and appointment management. Ensure contractual KPIs, compliance standards and service delivery expectations are consistently achieved. Manage labour, subcontractors, scheduling and materials to support operational and commercial performance. Lead and motivate Supervisors, Administrators, Resident Liaison Officers and operatives to deliver high-quality services. Support recruitment, training, retention and development across operational teams. Promote a strong health and safety culture, ensuring compliance with all relevant legislation and procedures. Manage complaints, disrepair cases and escalations to ensure timely and effective resolution. Attend client and resident meetings, providing operational updates and maintaining positive working relationships. Maintain accurate reporting and support continuous improvement initiatives across the contract. About You Strong operational management and leadership skills with the ability to motivate, coach and develop teams at all levels. Experience within responsive repairs, voids, housing maintenance or property services environments. Strong understanding of contract management principles, KPIs and service delivery within a repairs and maintenance setting. Knowledge of NHF SOR codes and commercial awareness within a contract environment. Strong understanding of Health & Safety legislation, compliance requirements and safe working practices. Ability to manage a high-volume workload and adapt to changing operational priorities. Excellent communication, organisational and stakeholder management skills. Confident decision-maker with strong problem-solving and analytical abilities. IT literate with experience using job management systems and Microsoft Office applications. DBS check required where applicable. What we offer Salary up to £55,000 depending upon experience 25 days' annual leave plus bank holidays. 24/7 GP Referral Service Perkbox - discounts on coffee, cinema, travel and wellbeing. 1 paid volunteer day each year. Ongoing training, support and career progression - Axis promotes from within. Why Axis CLC? Joining Axis CLC means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. You'll join a business that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process please let us know.
Job Title: Housing Liaison Officer Location: Newham Rate: 21.91 PAYE hour Term: Temp, initially 3 months Mainly on site on the Estates engaging with residents, as well as some anchor days in the office. Our client, a reputable organisation dedicated to providing excellent resident services, is seeking a motivated and enthusiastic Housing Liaison Officer to join their dynamic team. This role is crucial in ensuring a seamless connection between residents and housing services, while promoting a safe and compliant living environment. Key Responsibilities: Monitor and respond to resident enquiries through various channels, including in-person, phone, and correspondence. Conduct interviews with residents via phone, in the office, or through home visits as necessary. Provide expert advice on fire safety and housing compliance to ensure residents are well-informed. Coordinate and facilitate resident meetings, forums, and multi-agency site visits, ensuring comprehensive minute-taking. Perform regular inspections of properties to identify and address fire safety hazards promptly. Manage and investigate breaches of lease and tenancy agreements, collaborating with other services and agencies. Support vulnerable residents in sustaining their tenancies and navigating any tenancy breaches. Promote a variety of payment methods and assist residents in accessing financial support. Attend court or tribunal sessions as required, representing the organisation effectively. Ideal Candidate: The successful candidate will demonstrate a proactive approach, strong communication skills, and the ability to work collaboratively with various stakeholders. A commitment to providing exceptional customer service and a passion for enhancing resident experiences are essential. Skills: A demonstrable understanding of multi tenure housing management. Specialist knowledge in at least one of the following areas: Fire Safety Tenancy Audit Resident Engagement Housing Compliance Block Management If you are ready to take on a rewarding role that makes a real difference in the community, this opportunity is for you! Apply today to become a vital part of our client's mission to support residents and ensure their housing needs are met with care and efficiency. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 27, 2026
Seasonal
Job Title: Housing Liaison Officer Location: Newham Rate: 21.91 PAYE hour Term: Temp, initially 3 months Mainly on site on the Estates engaging with residents, as well as some anchor days in the office. Our client, a reputable organisation dedicated to providing excellent resident services, is seeking a motivated and enthusiastic Housing Liaison Officer to join their dynamic team. This role is crucial in ensuring a seamless connection between residents and housing services, while promoting a safe and compliant living environment. Key Responsibilities: Monitor and respond to resident enquiries through various channels, including in-person, phone, and correspondence. Conduct interviews with residents via phone, in the office, or through home visits as necessary. Provide expert advice on fire safety and housing compliance to ensure residents are well-informed. Coordinate and facilitate resident meetings, forums, and multi-agency site visits, ensuring comprehensive minute-taking. Perform regular inspections of properties to identify and address fire safety hazards promptly. Manage and investigate breaches of lease and tenancy agreements, collaborating with other services and agencies. Support vulnerable residents in sustaining their tenancies and navigating any tenancy breaches. Promote a variety of payment methods and assist residents in accessing financial support. Attend court or tribunal sessions as required, representing the organisation effectively. Ideal Candidate: The successful candidate will demonstrate a proactive approach, strong communication skills, and the ability to work collaboratively with various stakeholders. A commitment to providing exceptional customer service and a passion for enhancing resident experiences are essential. Skills: A demonstrable understanding of multi tenure housing management. Specialist knowledge in at least one of the following areas: Fire Safety Tenancy Audit Resident Engagement Housing Compliance Block Management If you are ready to take on a rewarding role that makes a real difference in the community, this opportunity is for you! Apply today to become a vital part of our client's mission to support residents and ensure their housing needs are met with care and efficiency. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Relationship Liaison Officer Plymouth Temporary - long term contract for 1 year which could be longer £25ph- £30ph We are looking for a confident, organised and friendly Relationship Liaison Officer to work for a leading company working on a number of projects in Plymouth. The role involves keeping everyone informed, managing relationships and making sure communication runs smoothly throughout construction projects. Key Responsibilities Act as the main point of contact for clients and residents. Build and maintain positive relationships with residents, clients, contractors and managing agents. Keep residents informed about works, timescales, access requirements and project updates. Liaise with site teams and internal departments to communicate resident needs. Assist with pre-construction arrangements, including access, licences and council requirements. Prepare and distribute weekly notices, letters and monthly newsletters to residents. Attend regular progress meetings Monitor customer satisfaction and identify issues before they become problems. Assist with project documentation, quality assurance records and document uploads. Support the site manager and pre-construction team Communicate project programme updates clearly to residents and clients. Key Skills Must have experience working within Construction, Housing, social Housing or something similar Excellent communication and customer service skills. Strong relationship-building abilities. Confident dealing with difficult situations and resolving issues. Strong listening and problem-solving skills and can manage tricky deadlines Professional, approachable and proactive. Ability to work independently and as part of a team. Great opportunity to work within a supported enviroment!
Aug 27, 2026
Full time
Relationship Liaison Officer Plymouth Temporary - long term contract for 1 year which could be longer £25ph- £30ph We are looking for a confident, organised and friendly Relationship Liaison Officer to work for a leading company working on a number of projects in Plymouth. The role involves keeping everyone informed, managing relationships and making sure communication runs smoothly throughout construction projects. Key Responsibilities Act as the main point of contact for clients and residents. Build and maintain positive relationships with residents, clients, contractors and managing agents. Keep residents informed about works, timescales, access requirements and project updates. Liaise with site teams and internal departments to communicate resident needs. Assist with pre-construction arrangements, including access, licences and council requirements. Prepare and distribute weekly notices, letters and monthly newsletters to residents. Attend regular progress meetings Monitor customer satisfaction and identify issues before they become problems. Assist with project documentation, quality assurance records and document uploads. Support the site manager and pre-construction team Communicate project programme updates clearly to residents and clients. Key Skills Must have experience working within Construction, Housing, social Housing or something similar Excellent communication and customer service skills. Strong relationship-building abilities. Confident dealing with difficult situations and resolving issues. Strong listening and problem-solving skills and can manage tricky deadlines Professional, approachable and proactive. Ability to work independently and as part of a team. Great opportunity to work within a supported enviroment!
We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Clacton area Generally you will need a UK driving license, a vehicle will be provided. You will be a 'people person', having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of £31000 - £36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary
Aug 27, 2026
Full time
We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Clacton area Generally you will need a UK driving license, a vehicle will be provided. You will be a 'people person', having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of £31000 - £36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary
Vice President, Compliance & Control - Regulatory Change - Pershing & Markets About Us At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary. Job Description We're seeking a future team member for the role of Vice President, Compliance Officer to join the Pershing and Markets Compliance team. This role is located in Manchester, UK. In this role, you'll make an impact in the following ways: Lead horizon scanning and regulatory change oversight across Pershing and Markets EMEA, ensuring regulatory developments are identified, assessed, tracked and implemented effectively. Maintain regulatory change governance frameworks, including publications logs, horizon scanning tools, procedures and supporting documentation. Partner with business stakeholders to assess the impact of regulatory developments and support prioritisation, interpretation and implementation activities. Act as a key liaison between Pershing/Markets EMEA and BNY's EMEA Regulatory Change function, ensuring alignment with enterprise standards and governance requirements. Provide practical compliance advice and risk-based challenge on regulatory change initiatives, projects and business activities. Prepare management information, support regulatory reporting obligations and contribute to compliance communications, working groups and cross-functional initiatives. To be successful in this role, we're seeking the following: Compliance experience within financial services, with strong knowledge of FCA regulations relating to custody, client assets, clearing and settlement activities. Strong understanding of UK regulatory developments, including experience analysing consultation papers, policy statements and regulatory thematic reviews. Working knowledge of key regulatory frameworks including COBS, SYSC, SMCR, DISP, MiFID, COLL, CASS and MAR, with Irish and Jersey regulatory knowledge desirable. Proven ability to provide practical compliance advice, influence stakeholders and communicate effectively with a range of audiences. Experience working within a global organisation and collaborating across business, compliance and regulatory functions in multiple jurisdictions. Familiarity with compliance risk management frameworks, regulatory change programmes, compliance projects and emerging technologies, including AI. America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Job Info Job Identification 80248 Job Category Compliance & Control Posting Date 07/24/2026, 10:03 AM Locations 1 Piccadilly Gardens, Manchester, GT MAN, M1 1RN, GB
Aug 26, 2026
Full time
Vice President, Compliance & Control - Regulatory Change - Pershing & Markets About Us At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary. Job Description We're seeking a future team member for the role of Vice President, Compliance Officer to join the Pershing and Markets Compliance team. This role is located in Manchester, UK. In this role, you'll make an impact in the following ways: Lead horizon scanning and regulatory change oversight across Pershing and Markets EMEA, ensuring regulatory developments are identified, assessed, tracked and implemented effectively. Maintain regulatory change governance frameworks, including publications logs, horizon scanning tools, procedures and supporting documentation. Partner with business stakeholders to assess the impact of regulatory developments and support prioritisation, interpretation and implementation activities. Act as a key liaison between Pershing/Markets EMEA and BNY's EMEA Regulatory Change function, ensuring alignment with enterprise standards and governance requirements. Provide practical compliance advice and risk-based challenge on regulatory change initiatives, projects and business activities. Prepare management information, support regulatory reporting obligations and contribute to compliance communications, working groups and cross-functional initiatives. To be successful in this role, we're seeking the following: Compliance experience within financial services, with strong knowledge of FCA regulations relating to custody, client assets, clearing and settlement activities. Strong understanding of UK regulatory developments, including experience analysing consultation papers, policy statements and regulatory thematic reviews. Working knowledge of key regulatory frameworks including COBS, SYSC, SMCR, DISP, MiFID, COLL, CASS and MAR, with Irish and Jersey regulatory knowledge desirable. Proven ability to provide practical compliance advice, influence stakeholders and communicate effectively with a range of audiences. Experience working within a global organisation and collaborating across business, compliance and regulatory functions in multiple jurisdictions. Familiarity with compliance risk management frameworks, regulatory change programmes, compliance projects and emerging technologies, including AI. America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 "Most Just Companies", Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Job Info Job Identification 80248 Job Category Compliance & Control Posting Date 07/24/2026, 10:03 AM Locations 1 Piccadilly Gardens, Manchester, GT MAN, M1 1RN, GB
Member Caseworker Location: Hackney E8 Pay: 172.37 Per Day PAYE / 232.28 Per Day Umbrella Responsible To: Senior Member Caseworker Working Hours: Flexible hours to cover 9:00 am - 5:30 pm (with occasional out-of-hours work as necessary) Start: ASAP Length: 6 Months About the Role Are you a highly organised professional with excellent communication skills and a passion for public service? The London Borough of Hackney is seeking a Member Caseworker to join our dynamic team. In this vital role, you will provide a high-quality service for the Mayor, Cabinet, ward Members, and local Members of Parliament in dealing with enquiries from a range of sources. You will act as a primary point of contact for elected Members, helping them navigate and resolve complex enquiries from residents, while ensuring the Council's standards and policies are consistently met. Key Responsibilities As a Member Caseworker, your day-to-day duties will include: Casework Management & Triage: Ensuring all incoming enquiries into the Member Enquiry team are recorded and logged, and triaging them to ensure effective prioritisation. Quality Assurance: Working with council officers to ensure they investigate and respond within agreed deadlines, and quality-assuring draft responses to maintain a high standard. Complex Case Resolution: Taking responsibility for the resolution of complex and/or cross-cutting cases, including engaging with Council services and arranging site visits as required. Member Support & Liaison: Serving as the first point of contact for Members, assisting with enquiries, keeping them updated on case progress, and representing them in corporate discussions. Community Engagement: Attending events across the borough at which Members meet with residents to respond to enquiries face-to-face and record casework details. Systems & Reporting: Creating, developing, and maintaining effective IT systems to track enquiries, and assisting with the preparation of performance reports for senior leadership. Collaboration: Working closely with local MP offices and other Council casework officers to ensure consistency, prevent duplication of investigative work, and adhere to Council policy. About You We are looking for a proactive, resilient individual who thrives under pressure and can work effectively with both Council officers and politicians. Skills & Abilities: Investigative skills and a methodical approach to dealing with enquiries. Excellent communication skills, including the ability to communicate tactfully with a wide range of residents, council staff, and others. Excellent written skills, including the ability to draft briefings, reports, and correspondence on behalf of Members. Strong IT skills with the ability to use computerised office systems, including Google suite and casework systems. Ability to organise and prioritise duties, work calmly under pressure, and act on your own initiative. Ability to motivate staff to deliver service improvements and meet strict casework deadlines. Knowledge & Experience: Experience dealing with members of the public and managing difficult customer situations. Experience drafting high-quality correspondence, briefings, and reports. Experience achieving success and service improvements in the field of customer complaints. Experience working in a similar environment alongside officers and politicians, handling sensitive and confidential issues. Awareness and understanding of the effects of discrimination and exclusion, with a commitment to promoting inclusion and equality of opportunity. What We Offer Flexible Hybrid Working: Benefit from a modern work-life balance with a blend of home working and time spent at Hackney Town Hall. Hackney Council is committed to promotional equality and equal opportunities. All duties must be carried out in accordance with our equalities and Health & Safety policies. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 24, 2026
Seasonal
Member Caseworker Location: Hackney E8 Pay: 172.37 Per Day PAYE / 232.28 Per Day Umbrella Responsible To: Senior Member Caseworker Working Hours: Flexible hours to cover 9:00 am - 5:30 pm (with occasional out-of-hours work as necessary) Start: ASAP Length: 6 Months About the Role Are you a highly organised professional with excellent communication skills and a passion for public service? The London Borough of Hackney is seeking a Member Caseworker to join our dynamic team. In this vital role, you will provide a high-quality service for the Mayor, Cabinet, ward Members, and local Members of Parliament in dealing with enquiries from a range of sources. You will act as a primary point of contact for elected Members, helping them navigate and resolve complex enquiries from residents, while ensuring the Council's standards and policies are consistently met. Key Responsibilities As a Member Caseworker, your day-to-day duties will include: Casework Management & Triage: Ensuring all incoming enquiries into the Member Enquiry team are recorded and logged, and triaging them to ensure effective prioritisation. Quality Assurance: Working with council officers to ensure they investigate and respond within agreed deadlines, and quality-assuring draft responses to maintain a high standard. Complex Case Resolution: Taking responsibility for the resolution of complex and/or cross-cutting cases, including engaging with Council services and arranging site visits as required. Member Support & Liaison: Serving as the first point of contact for Members, assisting with enquiries, keeping them updated on case progress, and representing them in corporate discussions. Community Engagement: Attending events across the borough at which Members meet with residents to respond to enquiries face-to-face and record casework details. Systems & Reporting: Creating, developing, and maintaining effective IT systems to track enquiries, and assisting with the preparation of performance reports for senior leadership. Collaboration: Working closely with local MP offices and other Council casework officers to ensure consistency, prevent duplication of investigative work, and adhere to Council policy. About You We are looking for a proactive, resilient individual who thrives under pressure and can work effectively with both Council officers and politicians. Skills & Abilities: Investigative skills and a methodical approach to dealing with enquiries. Excellent communication skills, including the ability to communicate tactfully with a wide range of residents, council staff, and others. Excellent written skills, including the ability to draft briefings, reports, and correspondence on behalf of Members. Strong IT skills with the ability to use computerised office systems, including Google suite and casework systems. Ability to organise and prioritise duties, work calmly under pressure, and act on your own initiative. Ability to motivate staff to deliver service improvements and meet strict casework deadlines. Knowledge & Experience: Experience dealing with members of the public and managing difficult customer situations. Experience drafting high-quality correspondence, briefings, and reports. Experience achieving success and service improvements in the field of customer complaints. Experience working in a similar environment alongside officers and politicians, handling sensitive and confidential issues. Awareness and understanding of the effects of discrimination and exclusion, with a commitment to promoting inclusion and equality of opportunity. What We Offer Flexible Hybrid Working: Benefit from a modern work-life balance with a blend of home working and time spent at Hackney Town Hall. Hackney Council is committed to promotional equality and equal opportunities. All duties must be carried out in accordance with our equalities and Health & Safety policies. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
CIH International Housing Group
Halifax, Yorkshire
Excellence is not just an expectation, it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. This fast paced role will see you work from our Halifax office and be the vital link between residents, sub-contractors, clients and our internal team, ensuring positive relationships and effective communication throughout every engagement. Key Responsibilities Manage and resolve complaints in line with company procedures. Develop strong working relationships with client representatives and housing departments to ensure consistent information flow. Establish individual requirements through resident profiling; identify high-risk or vulnerable residents and work with Site Managers to tailor work accordingly. Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion. Arrange appointments for surveys and works, ensuring all dates are confirmed in writing. Create and maintain accurate plot files (paper and electronic) and assist in project management meetings. Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions. Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery. Experience & Skills Required Demonstrable success in a similar role. Driving License is required due to client site visits. Excellent customer service skills and the ability to produce high-quality reports. A strong communicator with the ability to manage complaints effectively Competent in MS Office (Word & Excel). Highly organized with excellent attention to detail and the ability to work an ever changing workload. What We Offer £27,000-£30,000 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure). Employer-contributed pension scheme Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program. Our Commitment We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the communities in which we work. We aim to provide every employee the support to fulfill their professional and personal potential. Note: Successful applicants must provide evidence of eligibility to work in the UK. A DBS check will be conducted prior to employment. Business Sureserve Energy Services North Ltd. Locations Halifax Yearly salary £28,000 - £30,000 Employment type Full-time
Aug 24, 2026
Full time
Excellence is not just an expectation, it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. This fast paced role will see you work from our Halifax office and be the vital link between residents, sub-contractors, clients and our internal team, ensuring positive relationships and effective communication throughout every engagement. Key Responsibilities Manage and resolve complaints in line with company procedures. Develop strong working relationships with client representatives and housing departments to ensure consistent information flow. Establish individual requirements through resident profiling; identify high-risk or vulnerable residents and work with Site Managers to tailor work accordingly. Introduce the scope of works to residents prior to commencement and provide aftercare packs/instruction upon completion. Arrange appointments for surveys and works, ensuring all dates are confirmed in writing. Create and maintain accurate plot files (paper and electronic) and assist in project management meetings. Collaborate with the Community Investment Team on initiatives such as newsletters and safety competitions. Observe site Health & Safety rules and conduct satisfaction surveys to help improve our service delivery. Experience & Skills Required Demonstrable success in a similar role. Driving License is required due to client site visits. Excellent customer service skills and the ability to produce high-quality reports. A strong communicator with the ability to manage complaints effectively Competent in MS Office (Word & Excel). Highly organized with excellent attention to detail and the ability to work an ever changing workload. What We Offer £27,000-£30,000 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure). Employer-contributed pension scheme Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program. Our Commitment We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the communities in which we work. We aim to provide every employee the support to fulfill their professional and personal potential. Note: Successful applicants must provide evidence of eligibility to work in the UK. A DBS check will be conducted prior to employment. Business Sureserve Energy Services North Ltd. Locations Halifax Yearly salary £28,000 - £30,000 Employment type Full-time
Resident Liaison Officer - Hastings Salary: 32,000 + Car Allowance We are currently recruiting for an experienced Resident Liaison Officer to join a well-established contractor delivering external refurbishment works across a portfolio of scattered residential properties in the Hastings area. This is an excellent opportunity for a customer-focused professional who thrives on building positive relationships with residents while supporting the successful delivery of planned maintenance projects. The Role As Resident Liaison Officer, you will act as the key point of contact between residents, site teams and client representatives, ensuring clear communication throughout the lifecycle of the works. Projects will include external refurbishment programmes, with a particular focus on the replacement of windows and doors across occupied properties. Key Responsibilities Building and maintaining positive relationships with residents and stakeholders. Providing clear information regarding programmes of work, timescales and access arrangements. Conducting resident consultations, home visits and pre-start meetings. Managing enquiries, complaints and resolving issues in a professional and timely manner. Coordinating appointments and access for operatives working within occupied homes. Supporting vulnerable residents and ensuring individual needs are considered throughout the works. Maintaining accurate records, resident databases and project documentation. Working closely with site managers and client teams to ensure a high standard of customer service is delivered at all times. About You Previous experience as a Resident Liaison Officer within social housing, planned maintenance or refurbishment projects. Experience working on occupied properties and external works programmes. Knowledge of window and door replacement projects would be highly advantageous. Excellent communication and interpersonal skills. Strong organisational abilities with attention to detail. Ability to manage multiple properties and work independently across a dispersed geographical area. Full UK driving licence. Package 32,000 basic salary Car allowance Ongoing training and development opportunities Opportunity to work with a respected contractor delivering high-quality refurbishment projects If you are an experienced Resident Liaison Officer looking for your next opportunity in Hastings, we would be keen to hear from you.
Aug 24, 2026
Full time
Resident Liaison Officer - Hastings Salary: 32,000 + Car Allowance We are currently recruiting for an experienced Resident Liaison Officer to join a well-established contractor delivering external refurbishment works across a portfolio of scattered residential properties in the Hastings area. This is an excellent opportunity for a customer-focused professional who thrives on building positive relationships with residents while supporting the successful delivery of planned maintenance projects. The Role As Resident Liaison Officer, you will act as the key point of contact between residents, site teams and client representatives, ensuring clear communication throughout the lifecycle of the works. Projects will include external refurbishment programmes, with a particular focus on the replacement of windows and doors across occupied properties. Key Responsibilities Building and maintaining positive relationships with residents and stakeholders. Providing clear information regarding programmes of work, timescales and access arrangements. Conducting resident consultations, home visits and pre-start meetings. Managing enquiries, complaints and resolving issues in a professional and timely manner. Coordinating appointments and access for operatives working within occupied homes. Supporting vulnerable residents and ensuring individual needs are considered throughout the works. Maintaining accurate records, resident databases and project documentation. Working closely with site managers and client teams to ensure a high standard of customer service is delivered at all times. About You Previous experience as a Resident Liaison Officer within social housing, planned maintenance or refurbishment projects. Experience working on occupied properties and external works programmes. Knowledge of window and door replacement projects would be highly advantageous. Excellent communication and interpersonal skills. Strong organisational abilities with attention to detail. Ability to manage multiple properties and work independently across a dispersed geographical area. Full UK driving licence. Package 32,000 basic salary Car allowance Ongoing training and development opportunities Opportunity to work with a respected contractor delivering high-quality refurbishment projects If you are an experienced Resident Liaison Officer looking for your next opportunity in Hastings, we would be keen to hear from you.
The Role Aberystwyth University is seeking a reliable and innovative individual who will be responsible for the strategic management, development and operation of the University's estates and facilities portfolio. The postholder will report directly to the Chief Operating Officer and will be a member of the Professional Services Senior Leadership Team. They will provide strategic leadership and operational management of the Aberystwyth University's estate, facilities, and property portfolio, ensuring that buildings, grounds, infrastructure, and associated services support the University's academic mission, student experience and long-term strategic objectives. The postholder will lead the planning, development, maintenance and sustainability of the University's physical assets while ensuring compliance, value for money and excellent customer service. The successful candidate will manage a team who are responsible for maintaining and developing the university's estate while supporting the institution's strategy and broader objectives. The Head of Estates will also contribute to the leadership and development of the University as a senior leader. The University's site includes a mix of Grade 1, Grade 2 and 1960s concrete structure buildings, including unique developments, such as the Old College project. As part of the wider portfolio there are various smaller residential properties, farms and other external assets which will be the responsibility of the postholder to maintain and plan major maintenance to ensure compliance and operational effectiveness. To make an informal enquiry, please contact Gwawr Taylor, Chief Operating Officer at . Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check(DBS)check. Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. Main Responsibilities Lead and implement the Estates Infrastructure plan to meet the current and future needs of the University, and present the strategy and vision to key stakeholders; Strategic leadership for space utilisation, enhancing teaching, research and professional services operational spaces; To promote, develop and embed environmental sustainability across sites, buildings and operations to support delivery of the University's sustainability goals; Play a lead role in developing and managing delivery of capital projects programme; Provide strategic leadership on the delivery and operationalisation of the Old College development as client representative and trusted advisor, reporting and providing assurance to the University Executive and University Council, as required; Advise senior management on estates-related risks, opportunities and investment priorities; Manage the University's hard facilities functions including, but not exclusively, utilities, gas, plumbing, heating, lighting, electrical, mechanical, and fire safety systems, ensuring all university assets are safe, compliant and fit for purpose; Oversee and deliver a schedule of planned preventative maintenance alongside providing reactive maintenance; Drive continuous improvement in service standards and operational efficiency; Manage the University's soft facilities function including security, statutory compliance, cleaners, caretakers, grounds, porters, post and print room. Lead multidisciplinary teams across the Estates and Facilities portfolio, ensuring a high-performing, customer-focused culture, which operates effectively and efficiently; Ensure compliance with regulatory requirements and health & safety standards across all areas of their responsibility and ensure work is prioritised based on appropriate risk assessments. Ensure appropriate arrangements are in place for business continuity, emergency response and resilience of the University's estate and infrastructure To be committed to the University's Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. To be committed to your own development and that of your staff through the effective use of the University's Effective Contribution Scheme. Any other reasonable duties requested commensurate with the grade of this role. Who you are - Qualifications, Experience, Knowledge and Skills required Essential A proven track record of successfully managing a complex estate, including maintenance, renovations and capital projects. A relevant professional qualification (e.g. in engineering/as a quantity surveyor) or equivalent experience. Experience and knowledge of Public Sector Regulations including tendering, procurement, costing and liaison with contractors and professional consultants in relation to buildings projects. Strong financial acumen and experience in budgeting, financial planning and resource allocation. Excellent leadership and team management skills, with the ability to motivate and inspire staff. Knowledge of health & safety regulations, building codes and compliance requirements. Excellent communication, negotiation and interpersonal skills. A strategic mindset with the ability to think creatively and problem-solve effectively. A genuine commitment to sustainability and stewardship and development of a historic site to meet the needs of a University community. Commitment to promoting diversity, equality and inclusion within the workplace An ability to understand the bilingual nature of the University and an awareness of the procedures in place to support working bilingually. Desirable Knowledge and understanding of heritage buildings. Familiarity with an educational and farming setting. Oral (spoken) and Written Welsh Level B2, or a willingness to learn. More information on Welsh Language Levels can be found at: To promote a flexible workforce, the University will consider individuals seeking full time, part time, job share, or term time only working arrangements. Benefits Flexible working policy Hybrid Working 36.5 - hour week for full-time roles Generous leave entitlements - 27 days annual leave plus bank holidays and university closed days Commitment to Professional Development Enhanced contribution to our workplace pension schemes Staff recognition and reward schemes Opportunity to learn the Welsh language for free Staff relocation bursary Maternity, Paternity, Parental and Adoption Leave Staff discount for gym facilities, hospitality, and retail on campus. Please keep reading Aberystwyth University generally supports hybrid working, allowing a mix of office-based and remote working for suitable roles to enhance flexibility and productivity. Job descriptions typically detail a primary work location alongside opportunities for flexible, remote, or home-based work, subject to service needs and manager approval. We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Employment Visa We welcome international applicants who are eligible for sponsorship under the Skilled Worker Route. Under the points-based system, this role meets the criteria to be sponsored by AU for an SWR application. Please be advised that AU will only support the Certificate of Sponsorship for any employment visas and will not support the payment of the employment visa for the offered candidate and/or dependants. Any prospective candidates coming to work for AU under the SWR will require a minimum of 70 points, made up of the following: Skilled Worker Route Points-Based System Points Meets (Yes / No) Mandatory / Non-tradeable Criteria (50 points) - A job offer from a UK licensed sponsor - 20 points - Yes Job is above the minimum sponsorable skill level - 20 points - Yes Appointed candidate to have appropriate knowledge of the English language - 10 points - Yes Total = 50 points Tradeable Criteria (dependent on candidate appointed) Salary meets minimum threshold - 20 points The candidate holds a PhD in a subject relevant to the job - 10 points The candidate holds a PhD in a STEM subject relevant to the job - 20 points The advertised role is on the UK Shortage Occupation List (SOL) - 20 points A national of a majority English speaking country Having an academic degree taught in English (if an overseas degree, must be verified by NARIC) Completing and passing an English language test at Level B1 or above. For more information, please visit:
Aug 24, 2026
Full time
The Role Aberystwyth University is seeking a reliable and innovative individual who will be responsible for the strategic management, development and operation of the University's estates and facilities portfolio. The postholder will report directly to the Chief Operating Officer and will be a member of the Professional Services Senior Leadership Team. They will provide strategic leadership and operational management of the Aberystwyth University's estate, facilities, and property portfolio, ensuring that buildings, grounds, infrastructure, and associated services support the University's academic mission, student experience and long-term strategic objectives. The postholder will lead the planning, development, maintenance and sustainability of the University's physical assets while ensuring compliance, value for money and excellent customer service. The successful candidate will manage a team who are responsible for maintaining and developing the university's estate while supporting the institution's strategy and broader objectives. The Head of Estates will also contribute to the leadership and development of the University as a senior leader. The University's site includes a mix of Grade 1, Grade 2 and 1960s concrete structure buildings, including unique developments, such as the Old College project. As part of the wider portfolio there are various smaller residential properties, farms and other external assets which will be the responsibility of the postholder to maintain and plan major maintenance to ensure compliance and operational effectiveness. To make an informal enquiry, please contact Gwawr Taylor, Chief Operating Officer at . Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check(DBS)check. Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. Main Responsibilities Lead and implement the Estates Infrastructure plan to meet the current and future needs of the University, and present the strategy and vision to key stakeholders; Strategic leadership for space utilisation, enhancing teaching, research and professional services operational spaces; To promote, develop and embed environmental sustainability across sites, buildings and operations to support delivery of the University's sustainability goals; Play a lead role in developing and managing delivery of capital projects programme; Provide strategic leadership on the delivery and operationalisation of the Old College development as client representative and trusted advisor, reporting and providing assurance to the University Executive and University Council, as required; Advise senior management on estates-related risks, opportunities and investment priorities; Manage the University's hard facilities functions including, but not exclusively, utilities, gas, plumbing, heating, lighting, electrical, mechanical, and fire safety systems, ensuring all university assets are safe, compliant and fit for purpose; Oversee and deliver a schedule of planned preventative maintenance alongside providing reactive maintenance; Drive continuous improvement in service standards and operational efficiency; Manage the University's soft facilities function including security, statutory compliance, cleaners, caretakers, grounds, porters, post and print room. Lead multidisciplinary teams across the Estates and Facilities portfolio, ensuring a high-performing, customer-focused culture, which operates effectively and efficiently; Ensure compliance with regulatory requirements and health & safety standards across all areas of their responsibility and ensure work is prioritised based on appropriate risk assessments. Ensure appropriate arrangements are in place for business continuity, emergency response and resilience of the University's estate and infrastructure To be committed to the University's Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post. To be committed to your own development and that of your staff through the effective use of the University's Effective Contribution Scheme. Any other reasonable duties requested commensurate with the grade of this role. Who you are - Qualifications, Experience, Knowledge and Skills required Essential A proven track record of successfully managing a complex estate, including maintenance, renovations and capital projects. A relevant professional qualification (e.g. in engineering/as a quantity surveyor) or equivalent experience. Experience and knowledge of Public Sector Regulations including tendering, procurement, costing and liaison with contractors and professional consultants in relation to buildings projects. Strong financial acumen and experience in budgeting, financial planning and resource allocation. Excellent leadership and team management skills, with the ability to motivate and inspire staff. Knowledge of health & safety regulations, building codes and compliance requirements. Excellent communication, negotiation and interpersonal skills. A strategic mindset with the ability to think creatively and problem-solve effectively. A genuine commitment to sustainability and stewardship and development of a historic site to meet the needs of a University community. Commitment to promoting diversity, equality and inclusion within the workplace An ability to understand the bilingual nature of the University and an awareness of the procedures in place to support working bilingually. Desirable Knowledge and understanding of heritage buildings. Familiarity with an educational and farming setting. Oral (spoken) and Written Welsh Level B2, or a willingness to learn. More information on Welsh Language Levels can be found at: To promote a flexible workforce, the University will consider individuals seeking full time, part time, job share, or term time only working arrangements. Benefits Flexible working policy Hybrid Working 36.5 - hour week for full-time roles Generous leave entitlements - 27 days annual leave plus bank holidays and university closed days Commitment to Professional Development Enhanced contribution to our workplace pension schemes Staff recognition and reward schemes Opportunity to learn the Welsh language for free Staff relocation bursary Maternity, Paternity, Parental and Adoption Leave Staff discount for gym facilities, hospitality, and retail on campus. Please keep reading Aberystwyth University generally supports hybrid working, allowing a mix of office-based and remote working for suitable roles to enhance flexibility and productivity. Job descriptions typically detail a primary work location alongside opportunities for flexible, remote, or home-based work, subject to service needs and manager approval. We welcome applicants from all backgrounds and communities and, those that are currently underrepresented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates. We are a Bilingual Institution which complies with the Welsh Language Standards and is committed to Equal Opportunities. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Employment Visa We welcome international applicants who are eligible for sponsorship under the Skilled Worker Route. Under the points-based system, this role meets the criteria to be sponsored by AU for an SWR application. Please be advised that AU will only support the Certificate of Sponsorship for any employment visas and will not support the payment of the employment visa for the offered candidate and/or dependants. Any prospective candidates coming to work for AU under the SWR will require a minimum of 70 points, made up of the following: Skilled Worker Route Points-Based System Points Meets (Yes / No) Mandatory / Non-tradeable Criteria (50 points) - A job offer from a UK licensed sponsor - 20 points - Yes Job is above the minimum sponsorable skill level - 20 points - Yes Appointed candidate to have appropriate knowledge of the English language - 10 points - Yes Total = 50 points Tradeable Criteria (dependent on candidate appointed) Salary meets minimum threshold - 20 points The candidate holds a PhD in a subject relevant to the job - 10 points The candidate holds a PhD in a STEM subject relevant to the job - 20 points The advertised role is on the UK Shortage Occupation List (SOL) - 20 points A national of a majority English speaking country Having an academic degree taught in English (if an overseas degree, must be verified by NARIC) Completing and passing an English language test at Level B1 or above. 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Resident Liaison Officer needed in Morden This is a temporary role and the rate is £22.03ph PAYE The reference number is: 000B 4F66 / 1 The successful candidate will be helping deliver improved responsive services to customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable. Every day is different, come could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Aug 23, 2026
Full time
Resident Liaison Officer needed in Morden This is a temporary role and the rate is £22.03ph PAYE The reference number is: 000B 4F66 / 1 The successful candidate will be helping deliver improved responsive services to customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable. Every day is different, come could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Job Title: Partnership Manager Location: Hybrid, based in London Salary: From 29,000 per annum Job Type: Permanent, Full Time About us: The National Energy Foundation (NEF) is a charity dedicated to promoting energy efficiency and alleviating fuel poverty across the UK. With a mission to create a sustainable energy future, we work with various stakeholders to drive positive change. As we continue to expand our efforts, we are excited to be seeking a passionate and motivated Partnership Manager to join our team. About the role: Our Partnership Manager role will supplement the expansion of our existing Better Housing Better Health service across London. As a Partnership Manager at NEF, you will play a vital role in building and nurturing strong relationships with organisations in the health, charitable, and domestic energy sectors as part of our Better Housing Better Health service. Collaborating with industry stakeholders, you will identify partnership opportunities and lead initiatives to support vulnerable residents living in cold homes. Your work will directly contribute to NEF's mission of advancing energy efficiency and reducing fuel poverty across the UK. Alongside this, you could be delivering awareness sessions or training to public health or voluntary sector organisations or the public; certainly, you'll be representing NEF at public meetings and events. This role is very much about communication and people, but you'll also need be organised, diligent and able to navigate various systems and processes. It would be beneficial to be based in London for ease of travel across the project area but applications from other areas will be considered. Key duties: Identify, engage, and manage partnerships with local frontline support organisations, housing providers, health organisations, and stakeholders in the domestic energy sector Develop and maintain strong relationships with existing partners, ensuring their continued engagement and alignment with NEF's goals Monitor and evaluate partnership performance, track key metrics, and report progress to senior management Serve as a liaison between NEF and external partners, facilitating effective communication and ensuring mutual understanding Identify opportunities for collaboration and innovation to enhance the impact of NEF's programmes Stay up-to-date on industry trends, regulations, and best practices in energy efficiency, supply chain management, housing, health, and the domestic energy sectors About you: Proven experience in partnership management, preferably within the charity, energy, housing, or health sectors Excellent communication and negotiation skills, with the ability to build and sustain relationships at all levels Strong analytical skills, with the ability to interpret data and derive actionable insights Self-motivated, results-oriented, and adaptable to dynamic environments Experience working with diverse stakeholders and managing complex projects Current DBS check (or willingness to undertake one with NEF to reimburse the expense) Ability to work outside of office hours, by arrangement Familiarity with Microsoft Office Outlook, Excel, Word and Dynamics365 Possession of a full UK driving licence and use of a car with business insurance cover, flexibility to travel to events for networking Experience of working with vulnerable adults and knowledge of principles of safeguarding is desirable (training will be provided) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Partnership Manager, Stakeholder Engagement Manager, Business Development Manager, Strategic Partnerships Manager, Account Manager, Charity Partnerships Manager, Housing Partnerships Officer, Fuel Poverty Manager, Health and Wellbeing Coordinator, Client Relationship Manager, Public Sector Partnerships Manager, Outreach Manager, Sustainability Partnership Specialist, Network Manager, Community Engagement Manager will also be considered for this role.
Aug 22, 2026
Full time
Job Title: Partnership Manager Location: Hybrid, based in London Salary: From 29,000 per annum Job Type: Permanent, Full Time About us: The National Energy Foundation (NEF) is a charity dedicated to promoting energy efficiency and alleviating fuel poverty across the UK. With a mission to create a sustainable energy future, we work with various stakeholders to drive positive change. As we continue to expand our efforts, we are excited to be seeking a passionate and motivated Partnership Manager to join our team. About the role: Our Partnership Manager role will supplement the expansion of our existing Better Housing Better Health service across London. As a Partnership Manager at NEF, you will play a vital role in building and nurturing strong relationships with organisations in the health, charitable, and domestic energy sectors as part of our Better Housing Better Health service. Collaborating with industry stakeholders, you will identify partnership opportunities and lead initiatives to support vulnerable residents living in cold homes. Your work will directly contribute to NEF's mission of advancing energy efficiency and reducing fuel poverty across the UK. Alongside this, you could be delivering awareness sessions or training to public health or voluntary sector organisations or the public; certainly, you'll be representing NEF at public meetings and events. This role is very much about communication and people, but you'll also need be organised, diligent and able to navigate various systems and processes. It would be beneficial to be based in London for ease of travel across the project area but applications from other areas will be considered. Key duties: Identify, engage, and manage partnerships with local frontline support organisations, housing providers, health organisations, and stakeholders in the domestic energy sector Develop and maintain strong relationships with existing partners, ensuring their continued engagement and alignment with NEF's goals Monitor and evaluate partnership performance, track key metrics, and report progress to senior management Serve as a liaison between NEF and external partners, facilitating effective communication and ensuring mutual understanding Identify opportunities for collaboration and innovation to enhance the impact of NEF's programmes Stay up-to-date on industry trends, regulations, and best practices in energy efficiency, supply chain management, housing, health, and the domestic energy sectors About you: Proven experience in partnership management, preferably within the charity, energy, housing, or health sectors Excellent communication and negotiation skills, with the ability to build and sustain relationships at all levels Strong analytical skills, with the ability to interpret data and derive actionable insights Self-motivated, results-oriented, and adaptable to dynamic environments Experience working with diverse stakeholders and managing complex projects Current DBS check (or willingness to undertake one with NEF to reimburse the expense) Ability to work outside of office hours, by arrangement Familiarity with Microsoft Office Outlook, Excel, Word and Dynamics365 Possession of a full UK driving licence and use of a car with business insurance cover, flexibility to travel to events for networking Experience of working with vulnerable adults and knowledge of principles of safeguarding is desirable (training will be provided) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Partnership Manager, Stakeholder Engagement Manager, Business Development Manager, Strategic Partnerships Manager, Account Manager, Charity Partnerships Manager, Housing Partnerships Officer, Fuel Poverty Manager, Health and Wellbeing Coordinator, Client Relationship Manager, Public Sector Partnerships Manager, Outreach Manager, Sustainability Partnership Specialist, Network Manager, Community Engagement Manager will also be considered for this role.
Pre-Construction Housing Delivery Team Manager - Harlow District Council Harlow District Council Temporary,Full Time £550.00 - £600.00 per day/umbrella Location:Harlow Closing Date: 28th August 2026 Harlow District Council is an ambitious authority delivering a significant Housing Capital Programme, with investment of approximately £150m over the next two years. The council is building a high-performing team of professionals to support the delivery of its housing and asset management priorities. Harlow itself offers a strong quality of life, with excellent shopping, leisure facilities, and strong transport links, including access to the M11 and M25, as well as rail connections to London and Stansted Airport. The role: Harlow Council is seeking an experienced Pre-Construction Team Manager to join its Housing Capital Works team, supporting the early-stage development of a large-scale programme of refurbishment and component replacement works across occupied council homes, including both low- and high-rise blocks. This post requires the successful individual to be based on site 2-4 days per week. The role sits within a fast-paced pre-construction environment where you will take responsibility for shaping future investment programmes before delivery begins. This includes ensuring schemes are properly scoped, designed, costed and fully compliant prior to handover to the delivery phase. Working collaboratively with internal housing, asset management and procurement teams, as well as external consultants and technical advisors, you will help identify priority estates and buildings, coordinate surveys, inspections and feasibility work, and develop well-defined capital projects ready for tender and delivery. A key part of the role will involve ensuring all works are developed in line with CDM 2015 regulations, the Building Safety Act 2022 and RIBA Plan of Work principles, with a strong emphasis on safety, compliance and quality in occupied residential environments. You will also work closely with the following colleagues: Consultation and engagement teams to ensure Section 20 Leasehold consultation, Tenants communication and RLO function are fully and timely informs of programme matters and ensuring appropriate consultation is supported throughout programme development. Procurement colleagues to support the tendering and evaluation of consultancy services and planned works. Delivery teams to ensure smooth transition from pre-construction into execution via timely contract execution, handover, mobilisation and supplier P2P set-up. This is a role for someone who can operate across multiple schemes at different stages, maintaining a strong overview of programme priorities while driving detailed project development at pace. The experience you will bring: A minimum of 5 years' experience in a similar role with either a housing association or local authority. Proven experience managing housing refurbishment projects and multi-million-pound contracts (£3-5m). Experience managing a team, including Project Managers and Resident Liaison Officers. Experience in managing consultants and contractor performance. Experience of design and build / traditional contracts (desirable). Strong experience in KPI reporting, budget monitoring, and monthly valuations. Experience of operating successfully inMajor Works (Capital) Unwavering focus and significant capability indelivering real outputs and valuefor the organisation and residents. Demonstrate ability tolead and motivate Proven capability towork collaborativelywith other teams and colleagues, delivering the required outputs for Harlow residents. Knowledge of and capability in delivering applicable social housing, asset managementlegislative and regulatory obligations. Experience of using asset data and resident feedback todevelop Major Works' capital investment programmes. Significant capability in ensuringdatais accurate and utilising it to support effective decision making and add value to SHP's activities. Experience of maximising outputs and value for residents via effectiveengagement and involvement Experience of supporting accuratebudget monitoring reporting. Responsibilities and Outcomes: EffectiveTeamleadership and managementof the team, delivering the required outputs for HOPS and residents. Support delivery and compliance with all applicable asset managementlegislative and regulatory obligations. Lead on the development of intelligent Major Works programmes utilisingaccurate, reliable data, systems and reporting. Supporting the delivery of accurate and effectivebudget planning, management and forecasting. Effectivecollaborative workingwith other colleagues and teams delivering the required outputs for SHP and residents. Leading and supporting the delivery ofservice improvementprojects delivering the required outputs for HOPS and residents Check suitability of condition data for homes and programming works to ensure all homes meet the Govt's Decent Homes legislative standard and also accurately reporting on this. These are critical regulatory standards set by the Regulator of Social Housing. Attached below is the RSH's Safety & Quality Standard and the extract below on Stock Quality and Decency which this "Team Management" post should be familiar with. () Qualifications: Professional building services qualification, eg. RICS, CIOB. (Desirable)
Aug 22, 2026
Full time
Pre-Construction Housing Delivery Team Manager - Harlow District Council Harlow District Council Temporary,Full Time £550.00 - £600.00 per day/umbrella Location:Harlow Closing Date: 28th August 2026 Harlow District Council is an ambitious authority delivering a significant Housing Capital Programme, with investment of approximately £150m over the next two years. The council is building a high-performing team of professionals to support the delivery of its housing and asset management priorities. Harlow itself offers a strong quality of life, with excellent shopping, leisure facilities, and strong transport links, including access to the M11 and M25, as well as rail connections to London and Stansted Airport. The role: Harlow Council is seeking an experienced Pre-Construction Team Manager to join its Housing Capital Works team, supporting the early-stage development of a large-scale programme of refurbishment and component replacement works across occupied council homes, including both low- and high-rise blocks. This post requires the successful individual to be based on site 2-4 days per week. The role sits within a fast-paced pre-construction environment where you will take responsibility for shaping future investment programmes before delivery begins. This includes ensuring schemes are properly scoped, designed, costed and fully compliant prior to handover to the delivery phase. Working collaboratively with internal housing, asset management and procurement teams, as well as external consultants and technical advisors, you will help identify priority estates and buildings, coordinate surveys, inspections and feasibility work, and develop well-defined capital projects ready for tender and delivery. A key part of the role will involve ensuring all works are developed in line with CDM 2015 regulations, the Building Safety Act 2022 and RIBA Plan of Work principles, with a strong emphasis on safety, compliance and quality in occupied residential environments. You will also work closely with the following colleagues: Consultation and engagement teams to ensure Section 20 Leasehold consultation, Tenants communication and RLO function are fully and timely informs of programme matters and ensuring appropriate consultation is supported throughout programme development. Procurement colleagues to support the tendering and evaluation of consultancy services and planned works. Delivery teams to ensure smooth transition from pre-construction into execution via timely contract execution, handover, mobilisation and supplier P2P set-up. This is a role for someone who can operate across multiple schemes at different stages, maintaining a strong overview of programme priorities while driving detailed project development at pace. The experience you will bring: A minimum of 5 years' experience in a similar role with either a housing association or local authority. Proven experience managing housing refurbishment projects and multi-million-pound contracts (£3-5m). Experience managing a team, including Project Managers and Resident Liaison Officers. Experience in managing consultants and contractor performance. Experience of design and build / traditional contracts (desirable). Strong experience in KPI reporting, budget monitoring, and monthly valuations. Experience of operating successfully inMajor Works (Capital) Unwavering focus and significant capability indelivering real outputs and valuefor the organisation and residents. Demonstrate ability tolead and motivate Proven capability towork collaborativelywith other teams and colleagues, delivering the required outputs for Harlow residents. Knowledge of and capability in delivering applicable social housing, asset managementlegislative and regulatory obligations. Experience of using asset data and resident feedback todevelop Major Works' capital investment programmes. Significant capability in ensuringdatais accurate and utilising it to support effective decision making and add value to SHP's activities. Experience of maximising outputs and value for residents via effectiveengagement and involvement Experience of supporting accuratebudget monitoring reporting. Responsibilities and Outcomes: EffectiveTeamleadership and managementof the team, delivering the required outputs for HOPS and residents. Support delivery and compliance with all applicable asset managementlegislative and regulatory obligations. Lead on the development of intelligent Major Works programmes utilisingaccurate, reliable data, systems and reporting. Supporting the delivery of accurate and effectivebudget planning, management and forecasting. Effectivecollaborative workingwith other colleagues and teams delivering the required outputs for SHP and residents. Leading and supporting the delivery ofservice improvementprojects delivering the required outputs for HOPS and residents Check suitability of condition data for homes and programming works to ensure all homes meet the Govt's Decent Homes legislative standard and also accurately reporting on this. These are critical regulatory standards set by the Regulator of Social Housing. Attached below is the RSH's Safety & Quality Standard and the extract below on Stock Quality and Decency which this "Team Management" post should be familiar with. () Qualifications: Professional building services qualification, eg. RICS, CIOB. (Desirable)
Hybrid Working Job Purpose The Maintenance Officer will be responsible for managing and coordinating responsive repairs, maintenance issues, and property-related concerns across a social housing portfolio. The role requires a strong understanding of construction trades, building maintenance, damp, mould and condensation diagnosis, contractor management, and resident liaison. The successful candidate will regularly visit tenants in their homes, oversee repair works, and manage their own workload and diary to ensure an efficient and customer-focused service. Key Responsibilities Manage and coordinate responsive repairs from initial report through to completion. Undertake property inspections and home visits to assess maintenance issues and identify appropriate remedial actions. Diagnose building defects, including damp, mould and condensation issues, recommending suitable solutions and preventative measures. Utilise trade and construction knowledge to assess repair requirements and challenge contractors where necessary. Liaise directly with tenants, residents, contractors and internal departments to ensure works are completed effectively and within agreed timescales. Monitor contractor performance, ensuring repairs are completed to a high standard and represent value for money. Conduct post-inspections and quality checks on completed works. Maintain accurate records of inspections, repair orders, contractor communications and resident interactions. Manage a personal caseload and organise own diary efficiently to prioritise workloads and meet service targets. Respond to tenant enquiries, complaints and service requests professionally and empathetically. Ensure compliance with relevant health and safety legislation and housing standards. Support void property inspections and ensure properties are maintained to lettable standards where required. Work collaboratively with asset management, housing management and compliance teams.
Aug 21, 2026
Contractor
Hybrid Working Job Purpose The Maintenance Officer will be responsible for managing and coordinating responsive repairs, maintenance issues, and property-related concerns across a social housing portfolio. The role requires a strong understanding of construction trades, building maintenance, damp, mould and condensation diagnosis, contractor management, and resident liaison. The successful candidate will regularly visit tenants in their homes, oversee repair works, and manage their own workload and diary to ensure an efficient and customer-focused service. Key Responsibilities Manage and coordinate responsive repairs from initial report through to completion. Undertake property inspections and home visits to assess maintenance issues and identify appropriate remedial actions. Diagnose building defects, including damp, mould and condensation issues, recommending suitable solutions and preventative measures. Utilise trade and construction knowledge to assess repair requirements and challenge contractors where necessary. Liaise directly with tenants, residents, contractors and internal departments to ensure works are completed effectively and within agreed timescales. Monitor contractor performance, ensuring repairs are completed to a high standard and represent value for money. Conduct post-inspections and quality checks on completed works. Maintain accurate records of inspections, repair orders, contractor communications and resident interactions. Manage a personal caseload and organise own diary efficiently to prioritise workloads and meet service targets. Respond to tenant enquiries, complaints and service requests professionally and empathetically. Ensure compliance with relevant health and safety legislation and housing standards. Support void property inspections and ensure properties are maintained to lettable standards where required. Work collaboratively with asset management, housing management and compliance teams.
Resident Liaison Officer Location: Stevenage Contract: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction Resident Liaison Officer Stevenage We are currently recruiting for an experienced Resident Liaison Officer to join an established construction company working on a major, long-term project in Stevenage click apply for full job details
Aug 20, 2026
Seasonal
Resident Liaison Officer Location: Stevenage Contract: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction Resident Liaison Officer Stevenage We are currently recruiting for an experienced Resident Liaison Officer to join an established construction company working on a major, long-term project in Stevenage click apply for full job details
