Customer Solutions Consultant

• Develop strong relationships & long-term partnerships with clients & Salesforce
• Support marketing & events, contribute to industry points of view and the overall iMMERSIVE go-to-market strategy
• Support business discoveries, identify business process improvements and document business requirements
• Support shaping solutions and create project plans for our clients which align to their business goals
• Estimate projects & create key documentation to support the sales process
• Support our clients & delivery team to ensure projects are successful
• Exceptional interpersonal, communication and presentation skills
• Strong writing abilities, with a focus on producing high-quality documentation
• Excellent attention to detail and problem-solving capabilities
• Proven business analysis skills - business process improvement, requirements gathering, etc.
• Understanding of the Salesforce development lifecycle and best practice project approach
• Technical understanding of Salesforce core clouds
• Highly organised and proactive with the ability to multi-task and prioritise effectively
• A motivated self-starter, comfortable to work with ambiguity and take a leading role in shaping solutions for clients

Education & Experience

• Bachelor's degree with a strong academic background
• Minimum of 2 years of Salesforce experience, preferably in a pre-sales, solutions or functional delivery role

Preferred

• Pre-sales experience - responding to bids, running demonstrations, etc.
• Non-core Salesforce experience - Revenue Cloud, Field Service, Agentforce, etc.

What we Offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Flexible work hours and remote work options.

How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications using the form below or email

iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Salesforce Functional Lead role involves leading client presentations, gathering requirements, and designing Salesforce solutions. Responsibilities include configuration, testing, training, and mentoring junior colleagues. Key skills required are 5+ years of Salesforce project delivery, experience in Sales and Service Cloud, excellent communication, and problem-solving.

The Junior Consultant role involves supporting consultants in delivering Salesforce solutions, assisting with analysis, configuration, and testing, and participating in projects. It requires 1+ years of experience in project delivery or Salesforce functional consultancy, good communication skills, and the ability to multitask.

The Salesforce CPQ Functional Lead role involves designing CPQ solutions, presenting to clients, and gathering requirements. Responsibilities include configuring Salesforce CPQ, leading testing, providing training, and mentoring junior staff. Candidates need 5+ years in Salesforce CPQ, strong communication skills, and experience in Sales and Service Cloud.

The Salesforce Consultant role involves client presentations, requirement gathering, solution design, Salesforce configuration, testing, and client training. It requires over two years of project delivery experience, knowledge of Agile methodology, and good communication skills.

The Senior Salesforce Consultant role leads client presentations, requirement gathering, and solution design for Salesforce projects. Responsibilities include configuration, testing, and training, with a focus on supporting clients and mentoring junior team members. This role requires 3+ years of Salesforce project experience, certification, and strong organisational skills.

The Change Manager will support large-scale transformation projects, conducting stakeholder analysis, impact assessments, and creating actionable change plans. Responsibilities include training planning and delivery, communications, risk mitigation, and relationship management. Requires 5+ years' change management experience (preferably with Salesforce), strong communication, problem-solving, and organisation skills.