Head of Digital and Design Communications

Join Ofwat's Communications Team as a Head of Digital and Design Communications

Office Location: Birmingham (B5 4UA) or London (E14 4HD) or Cardiff (CF10 1EP) with hybrid working

About Us

We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance - no other organisation does the work we do. It's unique and meaningful: keeping our water flowing; ensuring water bills don't cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life.

The Role

Ofwat's communications team plays a crucial part in the delivery of Ofwat's strategy, working across the business to encourage effective engagement and communication amongst our own people and with external audiences. It is a very collaborative team which takes an integrated approach to communications in a fast-changing sector.

This is an exciting and important role leading Ofwat's external digital and design communications team, working on topical issues in a fast-paced environment. The successful candidate will bring fresh strategic thinking, creativity and a proactive mindset to deliver impactful communications work.

You will have overall responsibility for the Ofwat website and social media channels, where you will lead on strengthening our digital presence and impact, incorporating the latest digital technology, trends and techniques. You will head up Ofwat's in-house design team, which houses the corporate brand, visual content and associated accessibility requirements.

We're looking for someone to spearhead creative content generation and put digital channels at the heart of all communications announcements and at the forefront of planning.

To find more details about the role and deliverables please click Apply.

About You

Below are some of the key essential experience, skills & knowledge required for this post:

• Knowledge and proven experience of leading digital and design projects within a high-profile organisation.
• Previous experience of building and leading high-performing teams with an inclusive leadership style.
• Understanding of the power of digital channels (including website and social media) and the ability to formulate strategies and plans that deliver impact.

You'll have good knowledge of:

• Social media channels, including Twitter, LinkedIn, Facebook, Instagram and YouTube
• Website CMS, preferably WordPress
• Google Analytics and social media analytics tools
• Microsoft Office Suite (Word, PowerPoint, Excel).
• Experience of communications planning in a complex, fast-moving, multi-stakeholder environment.
• Ability to use data to implement successful digital campaigns and support further improvements through evaluation.
• Previous experience of working closely with design and creative teams.
• Ability to horizon scan and identify potential issues/challenges in the external environment and develop appropriate communications strategies.

Why You Should Join Us:

• Meaningful Impact: You will be joining a team with a sense of mission at its core aiming to build a lasting legacy for future generations by securing our long-term water resilience.
• Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration.
• Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting.
• Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our London or Birmingham offices.
• Fantastic employer pension contribution of nearly 30%.
• 25 days' annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave.
• Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership.
• Fees paid for membership of relevant professional bodies.
• Up to 3 volunteering days per year.
• Recognition vouchers scheme rewarding your hard work.
• Generous shared parental leave and pay supporting your family life.

Follow the link to Apply for full details about the role, please ensure you have submitted your Applications in full before the below deadline.

Closing date: 23.55 on 26 February 2025.