Senior End User Computing Engineer

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HCA Healthcare UK's Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories, and other associated businesses.

The ITG Technology Delivery team is responsible for maintaining all the technology infrastructure components, as well as looking after all the aspects of applications, services, storage, networking, and connectivity elements used in the day-to-day operations of an organization.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients.

What you'll do:

1. Ensures that system software is provisioned and configured to facilitate the achievement of service objectives.
2. Evaluates new system software and recommends adoption if appropriate. Plans the provisioning and testing of new versions of system software.
3. Investigates and coordinates the resolution of potential and actual service problems.
4. Ensures that operational procedures and diagnostics for system software are current, accessible, and well understood.
5. Provides technical leadership to optimize the performance of IT infrastructure.
6. Investigates and manages the adoption of tools, techniques, and processes (including automation) for the management of systems and services.
7. Oversees the planning, installation, maintenance, and acceptance of new and updated infrastructure components and infrastructure-based services. Aligns to service expectations, security requirements, and other quality standards.
8. Ensures that operational procedures and documentation are fit for purpose and kept up to date. Ensures that operational issues are identified, recorded, monitored, and resolved. Provides appropriate status and other reports to specialists, users, and managers.

As part of joining the EUC team, you will be involved in working on the following:

1. EUD Offering and Standards
2. EUD Management via SCCM
3. Messaging - Office 365, Teams, Email
4. Citrix - App and Desktop deployment
5. MDM - InTune and JAMF

Why HCA UK?

Originally founded over 50 years ago by Dr. Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication, and facilities. Being part of a large multisite, established healthcare group, we can offer you unrivaled opportunities for career progression through internal and external courses, as well as working conditions that prioritize both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for:

1. 25 days holiday each year (plus bank holidays) increasing with service, with the option to buy or sell leave to suit you.
2. Private Healthcare Insurance for treatment at our leading hospitals.
3. Private pension contribution which increases with length of service.
4. Season Ticket Loan and Cycle to Work scheme.
5. Group Life Assurance from day one.
6. Critical illness cover.
7. Enhanced Maternity and Paternity pay.
8. Corporate staff discount for all facilities including Maternity packages at The Portland.
9. Comprehensive range of flexible health, protection, and lifestyle benefits to suit you.
10. Discounts with over 800 major retailers.

Culture and values

At HCA UK, we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us brings, as we know that when you feel seen, heard, and supported, you can be at your best for our patients and each other.

Our mission is simple: above all else, we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

1. Unique and Individual: We recognize and value everyone as unique and individual.
2. Kindness and Compassion: We treat people with kindness and compassion.
3. Honesty, Integrity, and Fairness: We act with absolute honesty, integrity, and fairness.
4. Loyalty, Respect, and Dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect, and dignity.

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organization, we're happy to discuss flexible working arrangements to suit your needs, as well as offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.