Role: Key Account Manager, Data Centres (UK & Ireland) Location: London Contract type: Full time, permanent We are seeking a dynamic and experienced Key Account Manager to join our rapidly expanding UKI Data Centre sales team. This pivotal role involves driving new business and expanding strategic relationships across data centre customers - including hyperscalers, colocation providers, enterprise end users, contractors and consultants. To deliver short term wins and long term multi-year growth for the Carrier Data Centre business in UK & Ireland. What will you be doing? Identify, qualify and pursue net-new opportunities across hyperscaler, colocation, edge, enterprise and replacement cycles. Serve as the primary point of contact for strategic and hyperscaler accounts; build strong, long-lasting relationships at multiple levels. Coordinate closely with engineering, operations and Project Management teams to ensure successful delivery from order to commissioning. Build and maintain a robust, insight-led pipeline and backlog aligned to a strategic account plan. Run a disciplined prospecting cadence (outreach, events, referrals) to open new buying centres and projects. Represent Carrier at industry events, conferences and networking forums to build brand and pipeline. To be successful in this role you will: Strong experience in Key Account Management, sales or business development within data centre infrastructure; HVAC/chilled-water and airside cooling experience highly valued. Proven track record managing large, complex accounts and delivering against ambitious targets. Technical knowledge advantageous: Hydronic chilled-water and airside products applicable to data centre cooling. Ability to translate technical concepts into business value propositions and ROI. Strong negotiation, communication and stakeholder management skills; excellent time management and organisation. Willingness to travel and utilize regional offices when required. IT literate with MS Office skills Hunter mentality: proactive pipeline generation, resilience and disciplined execution. Customer-obsessed with a strategic, consultative approach to value creation. What can we offer you? Competitive base salary Great sales bonus scheme (Uncapped with accelerator) Company vehicle or cash allowance 25 Days Holiday + bank holidays Holiday purchase scheme Company Pension Opportunity to shape the future of a high-performing sales team. Career progression and development opportunities; work with industry-leading equipment. Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources More about us: Carrier is the world's leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world's most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:
Mar 01, 2026
Full time
Role: Key Account Manager, Data Centres (UK & Ireland) Location: London Contract type: Full time, permanent We are seeking a dynamic and experienced Key Account Manager to join our rapidly expanding UKI Data Centre sales team. This pivotal role involves driving new business and expanding strategic relationships across data centre customers - including hyperscalers, colocation providers, enterprise end users, contractors and consultants. To deliver short term wins and long term multi-year growth for the Carrier Data Centre business in UK & Ireland. What will you be doing? Identify, qualify and pursue net-new opportunities across hyperscaler, colocation, edge, enterprise and replacement cycles. Serve as the primary point of contact for strategic and hyperscaler accounts; build strong, long-lasting relationships at multiple levels. Coordinate closely with engineering, operations and Project Management teams to ensure successful delivery from order to commissioning. Build and maintain a robust, insight-led pipeline and backlog aligned to a strategic account plan. Run a disciplined prospecting cadence (outreach, events, referrals) to open new buying centres and projects. Represent Carrier at industry events, conferences and networking forums to build brand and pipeline. To be successful in this role you will: Strong experience in Key Account Management, sales or business development within data centre infrastructure; HVAC/chilled-water and airside cooling experience highly valued. Proven track record managing large, complex accounts and delivering against ambitious targets. Technical knowledge advantageous: Hydronic chilled-water and airside products applicable to data centre cooling. Ability to translate technical concepts into business value propositions and ROI. Strong negotiation, communication and stakeholder management skills; excellent time management and organisation. Willingness to travel and utilize regional offices when required. IT literate with MS Office skills Hunter mentality: proactive pipeline generation, resilience and disciplined execution. Customer-obsessed with a strategic, consultative approach to value creation. What can we offer you? Competitive base salary Great sales bonus scheme (Uncapped with accelerator) Company vehicle or cash allowance 25 Days Holiday + bank holidays Holiday purchase scheme Company Pension Opportunity to shape the future of a high-performing sales team. Career progression and development opportunities; work with industry-leading equipment. Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources More about us: Carrier is the world's leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world's most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:
About the Job Join the Red Hat Cloud Partner team to dive deep and uncover key insights that guide critical business decisions. We are looking for an experienced, motivated, and passionate Partner Sales Director to drive the growth of our Cloud business across Europe, the Middle East, and Africa (EMEA). In this strategic leadership role, reporting directly to the EMEA Vice President of Ecosystems, you will influence and execute our Cloud strategy. You will be accountable for business growth, building scalable sales programs, and managing specialist cloud partner sales teams. You will serve as the domain expert for the EMEA Cloud marketplace - spanning Hyperscalers, Certified Cloud and Service Providers (CCSP), and Managed Service Providers (MSP). This is a high-impact position where you will be responsible for the development of critical Global Cloud Partners, aligning sovereign and telco cloud motions, and driving consumption strategies. You must reside in a major country within the EMEA region where Red Hat is registered for business. What You Will Do In this role, you will balance strategic planning with operational execution across three key pillars: Route to Market (RTM) Leadership, Partner Engagement, and Team Management. Drive the Cloud Partners Route to Market (RTM) across EMEA, including Hyperscalers and Cloud Partners (CCSP, MSP, etc.). Act as the EMEA domain expert to educate and improve the Ecosystem approach within field engagement teams (Enterprise, Commercial, and Telco/Media/Entertainment). Drive growth through Marketplaces and identify elements needed for exponential performance (e.g., aligned products, certifications, and ISV integration). Align Sovereign Cloud and Telco Cloud motions with the broader strategy. Collaborate with global teams to develop and execute joint partnership plans (GTM, Sales, and Enablement) to meet sales and influence objectives. Work with Marketing to integrate initiatives that generate new business and increase market visibility. Expand EMEA C-level partner relationships and map executive sponsorships to increase Red Hat's "share of wallet." Collaborate actively with field sales to drive consumption and ensure a cloud strategy exists for every customer. Direct Leadership: Lead, develop, and manage the allocated EMEA-level team. Matrix Leadership: Collaborate with regional Ecosystem leadership to matrix-manage the community of regional Hyperscaler and CCSP-dedicated Partner Account Managers (PAMs). Provide accurate weekly forecasting, top deal tracking, and pipeline management. Oversee bi-weekly reporting and QBRs to track progress, challenges, and solutions. What You Will Bring Proven managerial credentials and the ability to solve complex business challenges while aligning program objectives. In-depth understanding of the EMEA Cloud marketplace, including Hyperscalers, MSPs, and the broader ecosystem. Solid experience in account and cloud partner management with a track record of overachieving plan goals. Understanding of the Red Hat EMEA Cloud Business is highly desirable and advantageous. Proven experience managing teams that work with external Cloud partners to build sales strategies and set targets. Ability to matrix manage diverse teams across regions to increase internal sales alignment. Experience managing investments and enabling growth initiatives. Exceptional communication skills with the ability to engage internal and external senior sales executives. Strategic capability to deliver an EMEA Cloud Strategy jointly with regional teams. Ability to provide timely resolution (and escalation) for partner or customer challenges. Executive-level presentation and public speaking skills, with the proven ability to deliver compelling keynotes at major industry events and articulate complex value propositions to C-suite audiences. Travel upto 50% across EMEA About Red Hat Red Hat () is the world's leading provider of enterprise open source () software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply.
Mar 01, 2026
Full time
About the Job Join the Red Hat Cloud Partner team to dive deep and uncover key insights that guide critical business decisions. We are looking for an experienced, motivated, and passionate Partner Sales Director to drive the growth of our Cloud business across Europe, the Middle East, and Africa (EMEA). In this strategic leadership role, reporting directly to the EMEA Vice President of Ecosystems, you will influence and execute our Cloud strategy. You will be accountable for business growth, building scalable sales programs, and managing specialist cloud partner sales teams. You will serve as the domain expert for the EMEA Cloud marketplace - spanning Hyperscalers, Certified Cloud and Service Providers (CCSP), and Managed Service Providers (MSP). This is a high-impact position where you will be responsible for the development of critical Global Cloud Partners, aligning sovereign and telco cloud motions, and driving consumption strategies. You must reside in a major country within the EMEA region where Red Hat is registered for business. What You Will Do In this role, you will balance strategic planning with operational execution across three key pillars: Route to Market (RTM) Leadership, Partner Engagement, and Team Management. Drive the Cloud Partners Route to Market (RTM) across EMEA, including Hyperscalers and Cloud Partners (CCSP, MSP, etc.). Act as the EMEA domain expert to educate and improve the Ecosystem approach within field engagement teams (Enterprise, Commercial, and Telco/Media/Entertainment). Drive growth through Marketplaces and identify elements needed for exponential performance (e.g., aligned products, certifications, and ISV integration). Align Sovereign Cloud and Telco Cloud motions with the broader strategy. Collaborate with global teams to develop and execute joint partnership plans (GTM, Sales, and Enablement) to meet sales and influence objectives. Work with Marketing to integrate initiatives that generate new business and increase market visibility. Expand EMEA C-level partner relationships and map executive sponsorships to increase Red Hat's "share of wallet." Collaborate actively with field sales to drive consumption and ensure a cloud strategy exists for every customer. Direct Leadership: Lead, develop, and manage the allocated EMEA-level team. Matrix Leadership: Collaborate with regional Ecosystem leadership to matrix-manage the community of regional Hyperscaler and CCSP-dedicated Partner Account Managers (PAMs). Provide accurate weekly forecasting, top deal tracking, and pipeline management. Oversee bi-weekly reporting and QBRs to track progress, challenges, and solutions. What You Will Bring Proven managerial credentials and the ability to solve complex business challenges while aligning program objectives. In-depth understanding of the EMEA Cloud marketplace, including Hyperscalers, MSPs, and the broader ecosystem. Solid experience in account and cloud partner management with a track record of overachieving plan goals. Understanding of the Red Hat EMEA Cloud Business is highly desirable and advantageous. Proven experience managing teams that work with external Cloud partners to build sales strategies and set targets. Ability to matrix manage diverse teams across regions to increase internal sales alignment. Experience managing investments and enabling growth initiatives. Exceptional communication skills with the ability to engage internal and external senior sales executives. Strategic capability to deliver an EMEA Cloud Strategy jointly with regional teams. Ability to provide timely resolution (and escalation) for partner or customer challenges. Executive-level presentation and public speaking skills, with the proven ability to deliver compelling keynotes at major industry events and articulate complex value propositions to C-suite audiences. Travel upto 50% across EMEA About Red Hat Red Hat () is the world's leading provider of enterprise open source () software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As Senior Propositions Manager - Mid Market & Enterprise, you will lead the development, management, and evolution of propositions for enterprise customers. You will collaborate across a complex matrix organisation to understand customer needs, identify commercial opportunities, and shape compelling, value-driven propositions What you'll do : Proposition strategy: Lead the identification and development of new proposition opportunities for enterprise customers, spanning connectivity solutions including broadband, dedicated internet access (DIA), public WiFi , SD-WAN and associated professional services. Develop and own the roadmap, strategy and business cases for new propositions and marketing investments, underpinned by robust insight and data, and aligned to the L ong R ange P lan (LRP) and annual operating plan. Leverage customer, competitor, trading and market insight to develop differentiated, market-leading propositions that strengthen Sky Business's competitive advantage and drive growth in the enterprise segment. Partner with Commercial and Pricing teams to define pricing strategy and provide clear commercial guidance for the proposition and wider enterprise category portfolio Collaborate with Marketing, Sales, Product and Programme teams to successfully bring propositions to market and ensure delivery of the intended customer and commercial outcomes Develop and own a forward-looking view of the evolving market landscape, shaping proposition positioning to unlock new revenue streams and drive ARPU growth What you'll bring : Proven, recent experience within a UK telecommunications proposition or commercial role focused on enterprise customers , with recognised expertise and strong knowledge of the wider B2B market landscape. A creative yet pragmatic thinker, capable of generating ideas that both delight customers and are commercially viable and technically feasible Strong numeracy and commercial acumen, able to assess market opportunity in terms of volume, pricing, revenue and profit, and to design effective pricing and packaging strategies. Expert in leveraging customer insight, with the ability to synthesise diverse data sources into clear, compelling and actionable recommendations that drive informed decision-making . Team overview : Sky Business Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Osterley is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 01, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As Senior Propositions Manager - Mid Market & Enterprise, you will lead the development, management, and evolution of propositions for enterprise customers. You will collaborate across a complex matrix organisation to understand customer needs, identify commercial opportunities, and shape compelling, value-driven propositions What you'll do : Proposition strategy: Lead the identification and development of new proposition opportunities for enterprise customers, spanning connectivity solutions including broadband, dedicated internet access (DIA), public WiFi , SD-WAN and associated professional services. Develop and own the roadmap, strategy and business cases for new propositions and marketing investments, underpinned by robust insight and data, and aligned to the L ong R ange P lan (LRP) and annual operating plan. Leverage customer, competitor, trading and market insight to develop differentiated, market-leading propositions that strengthen Sky Business's competitive advantage and drive growth in the enterprise segment. Partner with Commercial and Pricing teams to define pricing strategy and provide clear commercial guidance for the proposition and wider enterprise category portfolio Collaborate with Marketing, Sales, Product and Programme teams to successfully bring propositions to market and ensure delivery of the intended customer and commercial outcomes Develop and own a forward-looking view of the evolving market landscape, shaping proposition positioning to unlock new revenue streams and drive ARPU growth What you'll bring : Proven, recent experience within a UK telecommunications proposition or commercial role focused on enterprise customers , with recognised expertise and strong knowledge of the wider B2B market landscape. A creative yet pragmatic thinker, capable of generating ideas that both delight customers and are commercially viable and technically feasible Strong numeracy and commercial acumen, able to assess market opportunity in terms of volume, pricing, revenue and profit, and to design effective pricing and packaging strategies. Expert in leveraging customer insight, with the ability to synthesise diverse data sources into clear, compelling and actionable recommendations that drive informed decision-making . Team overview : Sky Business Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Osterley is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
About the opportunity Contentful is a leading intelligent composable content platform that has evolved from a pioneer in headless CMS into a comprehensive Digital Experience Platform (DXP) for the modern enterprise. By decoupling content from its presentation layer, Contentful enables more than 4,200 organizations-including 30% of the Fortune 500-to create, manage, and deliver seamless digital experiences across any channel, from mobile apps and websites to voice assistants and digital signage. Contentful provides native AI and real-time personalization to help brand, marketing, and engineering teams collaborate more effectively and scale their digital footprints without the constraints of traditional, monolithic systems. The Role The Director of Product Marketing is the primary strategist for our market positioning and the arbiter of our competitive standards. Reporting to the VP of Product Marketing, you serve as the bridge between high-level brand vision and the granular reality of the product roadmap. You don't just observe the market; you identify strategic gaps to out-position the competition and codify the technical logic that establishes our platform as the benchmark for the modern DXP and CMS categories. You own the translation layer between Product Development and the market, possessing the technical depth and knowledge of buyer personas to feel equally comfortable building architectural frameworks for a CTO or crafting a strategic vision to justify enterprise value to a CMO. By synthesizing market intelligence into actionable requirements, you actively shape the product roadmap and turn complex technical milestones into a visionary narrative for the world's most sophisticated enterprises. As a player/coach for a distributed US/EMEA team, you are as comfortable brainstorming five-year category shifts with the VP of Product Marketing as you are line-editing a practitioner-level technical blog. You elevate your team's technical acumen by teaching them how to find the 'human story' inside a technical feature. What to expect? Positioning & Messaging: Own the master product messaging and positioning frameworks for the products that define our business. You ensure that our platform is not viewed as a mere utility, but as a critical strategic investment for digital transformation. Prod Dev Collaboration: Act as the primary liaison to the Product Management organization. You will work in tight coordination with product leaders to ensure the roadmap is influenced by market needs and that technical milestones are translated into high-impact value propositions. Cross-functional Collaboration: Serve as the narrative connective tissue between Product, Sales, Analyst Relations, and Corporate Marketing teams. You will collaborate with the Director of Go-To-Market Product Marketing to ensure the core messaging is successfully integrated into global campaigns, enablement, and sales motions. Creation of Product Marketing Artifacts: Personally, and with the team, develop and maintain the foundational assets that represent our business, including core corporate decks and platform-level narratives. You ensure that the company's most visible materials are accurate and compelling. Team Leadership: Direct a high-performing Core PMM team across multiple time zones, including actively investing in your team's growth, delivering thoughtful feedback and elevating their ability to operate with both technical depth and executive-level clarity. This position is remote, but expected to travel to the Berlin office at least once per quarter. What you need to be successful? At least 8 - 10 years of experience in Product Marketing or a related strategic function within B2B SaaS, and 3-5 years of experience leading a team. Direct experience in CMS, DXP, or Personalization technology is highly preferred. Exceptional Communication: You are a gifted writer and an accomplished public speaker. You possess the presence to influence C-level stakeholders and the technical depth to earn the respect of product architects. Instructional Management Style: You have a proven track record of managing global teams (US and EMEA) and a passion for mentoring. You enjoy the process of reviewing work and coaching your team to achieve a higher standard of output. Technical Acumen: You possess hands-on fluency in modern software architecture. You can read API documentation and credibly challenge product and engineering partners while shaping external narratives around headless configurations and composable digital ecosystems. You can explain the "how" just as well as the "why." Judgment and Precision: You have a refined sense of timing and tone, knowing exactly how to adjust a message based on market shifts or the specific needs of an analyst or enterprise buyer. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Feb 28, 2026
Full time
About the opportunity Contentful is a leading intelligent composable content platform that has evolved from a pioneer in headless CMS into a comprehensive Digital Experience Platform (DXP) for the modern enterprise. By decoupling content from its presentation layer, Contentful enables more than 4,200 organizations-including 30% of the Fortune 500-to create, manage, and deliver seamless digital experiences across any channel, from mobile apps and websites to voice assistants and digital signage. Contentful provides native AI and real-time personalization to help brand, marketing, and engineering teams collaborate more effectively and scale their digital footprints without the constraints of traditional, monolithic systems. The Role The Director of Product Marketing is the primary strategist for our market positioning and the arbiter of our competitive standards. Reporting to the VP of Product Marketing, you serve as the bridge between high-level brand vision and the granular reality of the product roadmap. You don't just observe the market; you identify strategic gaps to out-position the competition and codify the technical logic that establishes our platform as the benchmark for the modern DXP and CMS categories. You own the translation layer between Product Development and the market, possessing the technical depth and knowledge of buyer personas to feel equally comfortable building architectural frameworks for a CTO or crafting a strategic vision to justify enterprise value to a CMO. By synthesizing market intelligence into actionable requirements, you actively shape the product roadmap and turn complex technical milestones into a visionary narrative for the world's most sophisticated enterprises. As a player/coach for a distributed US/EMEA team, you are as comfortable brainstorming five-year category shifts with the VP of Product Marketing as you are line-editing a practitioner-level technical blog. You elevate your team's technical acumen by teaching them how to find the 'human story' inside a technical feature. What to expect? Positioning & Messaging: Own the master product messaging and positioning frameworks for the products that define our business. You ensure that our platform is not viewed as a mere utility, but as a critical strategic investment for digital transformation. Prod Dev Collaboration: Act as the primary liaison to the Product Management organization. You will work in tight coordination with product leaders to ensure the roadmap is influenced by market needs and that technical milestones are translated into high-impact value propositions. Cross-functional Collaboration: Serve as the narrative connective tissue between Product, Sales, Analyst Relations, and Corporate Marketing teams. You will collaborate with the Director of Go-To-Market Product Marketing to ensure the core messaging is successfully integrated into global campaigns, enablement, and sales motions. Creation of Product Marketing Artifacts: Personally, and with the team, develop and maintain the foundational assets that represent our business, including core corporate decks and platform-level narratives. You ensure that the company's most visible materials are accurate and compelling. Team Leadership: Direct a high-performing Core PMM team across multiple time zones, including actively investing in your team's growth, delivering thoughtful feedback and elevating their ability to operate with both technical depth and executive-level clarity. This position is remote, but expected to travel to the Berlin office at least once per quarter. What you need to be successful? At least 8 - 10 years of experience in Product Marketing or a related strategic function within B2B SaaS, and 3-5 years of experience leading a team. Direct experience in CMS, DXP, or Personalization technology is highly preferred. Exceptional Communication: You are a gifted writer and an accomplished public speaker. You possess the presence to influence C-level stakeholders and the technical depth to earn the respect of product architects. Instructional Management Style: You have a proven track record of managing global teams (US and EMEA) and a passion for mentoring. You enjoy the process of reviewing work and coaching your team to achieve a higher standard of output. Technical Acumen: You possess hands-on fluency in modern software architecture. You can read API documentation and credibly challenge product and engineering partners while shaping external narratives around headless configurations and composable digital ecosystems. You can explain the "how" just as well as the "why." Judgment and Precision: You have a refined sense of timing and tone, knowing exactly how to adjust a message based on market shifts or the specific needs of an analyst or enterprise buyer. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Director, Digital Investment Solutions/Pre-Sales PA25Q4DIDISJH058 page is loaded Director, Digital Investment Solutions/Pre-Sales PA25Q4DIDISJH058locations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R40813As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Director, Digital Investment Solutions/Pre-SalesLocation: London HybridCalastone (part of SS&C) is the largest global funds network, connecting the world's leading financial organisations.Our mission is to reduce complexity, risk and costs, enabling the industry to deliver greater value to investors. 4,500 clients in 57 countries and territories benefit from Calastone's services, processing over £250 billion of investment value each month.This role supports the Chief Commercial Officer in driving alignment, coordination and commercial insight across all regions and business verticals.The Commercial Analyst/Associate Director acts as a central point of commercial coordination, ensuring priorities are clear, information flows effectively, and decisions are supported by strong analysis. It's a broad, hands-on role with exposure to senior stakeholders, regional leadership, and strategic commercial initiatives.This is a strong fit for someone commercially minded, analytically sharp, and comfortable operating across multiple workstreams in a fast-moving, international environment. Why You Will Love It Here! Flexibility: Hybrid Work Model Your Future: Professional Development Reimbursement with access to SS&C University Work/Life Balance: Competitive holiday scheme Your Wellbeing: Competitive benefits designed to support your wellbeing Diversity & Inclusion: We celebrate diversity and inclusion in everything we do Training: Ongoing, hands-on training customized to your career growth Job Summary As a Director, Digital Investment Solutions/Pre-Sales, you will be a key driver in identifying, defining, and promoting innovative digital investment solutions to prospective and existing clients. You will combine deep product expertise with strong pre-sales capabilities to articulate value propositions, conduct demonstrations, and support sales efforts for SS&C's cutting-edge financial technology offerings. What you will get to do: Solution Leadership & Strategy : Lead the strategic development and positioning of SS&C's digital investment solutions, aligning them with market trends and client needs. Pre-Sales Expertise : Act as a subject matter expert during the sales cycle, delivering compelling product demonstrations, presentations, and workshops to C-level executives, portfolio managers, and technical teams. Client Engagement & Needs Analysis: Conduct in-depth discovery sessions with clients to understand their business challenges, investment workflows, and digital transformation objectives. Technical & Business Consulting : Translate complex technical features into clear business benefits, demonstrating how SS&C's solutions address specific client requirements and pain points. Proposal & RFI/RFP Support : Collaborate with sales and bid management teams to develop compelling proposals, respond to RFIs and RFPs, and provide technical input for client contracts. Market Intelligence : Stay abreast of industry trends, competitive landscapes, and emerging technologies in the digital investment and wealth management space. Product Feedback & Development : Act as a conduit between clients and product development, providing valuable insights and feedback to inform future product enhancements and roadmaps. Thought Leadership : Represent SS&C at industry events, conferences, and webinars, sharing expertise and promoting the company's digital investment capabilities. Internal Collaboration: Work closely with sales, marketing, product management, and professional services teams to ensure a cohesive and effective client engagement strategy. Proof of Concept (POC) Management : Oversee and contribute to the execution of Proof of Concepts, ensuring successful client evaluation of SS&C solutions. What you will bring: Education : Bachelor's degree in Finance, Business, Computer Science, or a related field. MBA or advanced degree is a plus. Extensive experience in financial technology , with a strong focus on investment management, wealth management, or capital markets. Experience in a pre-sales , solution architect, or product specialist role within a B2B software vendor. Proven track record of successfully engaging with senior financial services executives and closing complex deals. Domain Expertise : Deep understanding of investment workflows, portfolio management, trading, risk management, client reporting, and regulatory requirements within the financial services industry. Technical Acumen . Strong understanding of digital platforms, APIs, cloud technologies, data analytics, AI/ML, and their application in financial services. Communication & Presentation Skills : Exceptional verbal and written communication skills, with the ability to articulate complex technical and business concepts clearly and persuasively to diverse audiences. Interpersonal Skills : Excellent relationship-building and negotiation skills, with a client-centric approach. Problem-Solving : Strong analytical and problem-solving abilities, capable of understanding client needs and mapping them to appropriate solutions. Travel : Ability to travel domestically and internationally as required to meet clients and support sales efforts. Industry Certifications : Relevant industry certifications (e.g., CFA, FRM) are a significant advantage. We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Feb 28, 2026
Full time
Director, Digital Investment Solutions/Pre-Sales PA25Q4DIDISJH058 page is loaded Director, Digital Investment Solutions/Pre-Sales PA25Q4DIDISJH058locations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R40813As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Director, Digital Investment Solutions/Pre-SalesLocation: London HybridCalastone (part of SS&C) is the largest global funds network, connecting the world's leading financial organisations.Our mission is to reduce complexity, risk and costs, enabling the industry to deliver greater value to investors. 4,500 clients in 57 countries and territories benefit from Calastone's services, processing over £250 billion of investment value each month.This role supports the Chief Commercial Officer in driving alignment, coordination and commercial insight across all regions and business verticals.The Commercial Analyst/Associate Director acts as a central point of commercial coordination, ensuring priorities are clear, information flows effectively, and decisions are supported by strong analysis. It's a broad, hands-on role with exposure to senior stakeholders, regional leadership, and strategic commercial initiatives.This is a strong fit for someone commercially minded, analytically sharp, and comfortable operating across multiple workstreams in a fast-moving, international environment. Why You Will Love It Here! Flexibility: Hybrid Work Model Your Future: Professional Development Reimbursement with access to SS&C University Work/Life Balance: Competitive holiday scheme Your Wellbeing: Competitive benefits designed to support your wellbeing Diversity & Inclusion: We celebrate diversity and inclusion in everything we do Training: Ongoing, hands-on training customized to your career growth Job Summary As a Director, Digital Investment Solutions/Pre-Sales, you will be a key driver in identifying, defining, and promoting innovative digital investment solutions to prospective and existing clients. You will combine deep product expertise with strong pre-sales capabilities to articulate value propositions, conduct demonstrations, and support sales efforts for SS&C's cutting-edge financial technology offerings. What you will get to do: Solution Leadership & Strategy : Lead the strategic development and positioning of SS&C's digital investment solutions, aligning them with market trends and client needs. Pre-Sales Expertise : Act as a subject matter expert during the sales cycle, delivering compelling product demonstrations, presentations, and workshops to C-level executives, portfolio managers, and technical teams. Client Engagement & Needs Analysis: Conduct in-depth discovery sessions with clients to understand their business challenges, investment workflows, and digital transformation objectives. Technical & Business Consulting : Translate complex technical features into clear business benefits, demonstrating how SS&C's solutions address specific client requirements and pain points. Proposal & RFI/RFP Support : Collaborate with sales and bid management teams to develop compelling proposals, respond to RFIs and RFPs, and provide technical input for client contracts. Market Intelligence : Stay abreast of industry trends, competitive landscapes, and emerging technologies in the digital investment and wealth management space. Product Feedback & Development : Act as a conduit between clients and product development, providing valuable insights and feedback to inform future product enhancements and roadmaps. Thought Leadership : Represent SS&C at industry events, conferences, and webinars, sharing expertise and promoting the company's digital investment capabilities. Internal Collaboration: Work closely with sales, marketing, product management, and professional services teams to ensure a cohesive and effective client engagement strategy. Proof of Concept (POC) Management : Oversee and contribute to the execution of Proof of Concepts, ensuring successful client evaluation of SS&C solutions. What you will bring: Education : Bachelor's degree in Finance, Business, Computer Science, or a related field. MBA or advanced degree is a plus. Extensive experience in financial technology , with a strong focus on investment management, wealth management, or capital markets. Experience in a pre-sales , solution architect, or product specialist role within a B2B software vendor. Proven track record of successfully engaging with senior financial services executives and closing complex deals. Domain Expertise : Deep understanding of investment workflows, portfolio management, trading, risk management, client reporting, and regulatory requirements within the financial services industry. Technical Acumen . Strong understanding of digital platforms, APIs, cloud technologies, data analytics, AI/ML, and their application in financial services. Communication & Presentation Skills : Exceptional verbal and written communication skills, with the ability to articulate complex technical and business concepts clearly and persuasively to diverse audiences. Interpersonal Skills : Excellent relationship-building and negotiation skills, with a client-centric approach. Problem-Solving : Strong analytical and problem-solving abilities, capable of understanding client needs and mapping them to appropriate solutions. Travel : Ability to travel domestically and internationally as required to meet clients and support sales efforts. Industry Certifications : Relevant industry certifications (e.g., CFA, FRM) are a significant advantage. We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Feb 28, 2026
Full time
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
About Cognizant Consulting Cognizant Consulting is more than Cognizant's consulting practice-we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. By combining deep industry expertise with advanced technology advisory capabilities, we help Global 2000 organisations drive transformation, unlock value, and compete in a rapidly evolving digital landscape. We're now seeking a senior consulting leader to accelerate growth and shape the future of manufacturing and industrial transformation. About the role As a Senior Manager - Manufacturing Consulting, you will make an impact by driving growth, shaping major transformation programmes, and influencing executive strategy across manufacturing and industrial clients. You will lead large pursuits, oversee complex engagement portfolios, and build differentiated offerings that strengthen Cognizant's market position. This role sits at the intersection of client advisory, commercial leadership, and practice development, with significant influence across clients, teams, and partners. In this role, you will: Serve as a trusted advisor to C suite and senior executives, shaping enterprise level strategies and transformation roadmaps Lead multiple, large scale transformation programmes, providing governance oversight, risk management, and delivery assurance Drive business development and deal shaping, leading major pursuits, crafting compelling value propositions, and positioning Cognizant as a strategic partner Build and evolve practice offerings, including frameworks, accelerators, and industry specific solutions Lead, mentor, and develop senior consulting talent, driving performance culture, workforce planning, and long term capability growth Work model We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position, requiring time in a client or Cognizant office in London. The working arrangements for this role are accurate as of the date of posting and may change based on project and client requirements. We will always be clear about role expectations. What you must have to be considered: Extensive experience leading large scale transformation programmes within manufacturing or industrial sectors Deep sector expertise across the manufacturing value chain, with strong capability in areas such as operations, supply chain, B2B commerce, or sales and marketing Proven commercial leadership and deal shaping capability, including major pursuits and account growthExcellent executive level communication and influencing skills Demonstrated ability to lead large, multi disciplinary consulting teams Strong understanding of enterprise platforms and AI enabled transformation, including SAP, Salesforce, ServiceNow, or Microsoft Dynamics Agile Product Owner, Scrum Master, or equivalent Agile certification These will help you succeed: Public speaking experience and published thought leadership (articles, whitepapers, conference presentations) Experience working within partner ecosystems and co innovation models Established relationships with senior manufacturing stakeholders in the UK market A strong point of view on AI, automation, and next generation manufacturing operations We're excited to meet senior consulting leaders who thrive in complex environments, enjoy shaping market leading transformation agendas, and are motivated to build lasting impact for manufacturing clients and teams.
Feb 28, 2026
Full time
About Cognizant Consulting Cognizant Consulting is more than Cognizant's consulting practice-we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. By combining deep industry expertise with advanced technology advisory capabilities, we help Global 2000 organisations drive transformation, unlock value, and compete in a rapidly evolving digital landscape. We're now seeking a senior consulting leader to accelerate growth and shape the future of manufacturing and industrial transformation. About the role As a Senior Manager - Manufacturing Consulting, you will make an impact by driving growth, shaping major transformation programmes, and influencing executive strategy across manufacturing and industrial clients. You will lead large pursuits, oversee complex engagement portfolios, and build differentiated offerings that strengthen Cognizant's market position. This role sits at the intersection of client advisory, commercial leadership, and practice development, with significant influence across clients, teams, and partners. In this role, you will: Serve as a trusted advisor to C suite and senior executives, shaping enterprise level strategies and transformation roadmaps Lead multiple, large scale transformation programmes, providing governance oversight, risk management, and delivery assurance Drive business development and deal shaping, leading major pursuits, crafting compelling value propositions, and positioning Cognizant as a strategic partner Build and evolve practice offerings, including frameworks, accelerators, and industry specific solutions Lead, mentor, and develop senior consulting talent, driving performance culture, workforce planning, and long term capability growth Work model We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position, requiring time in a client or Cognizant office in London. The working arrangements for this role are accurate as of the date of posting and may change based on project and client requirements. We will always be clear about role expectations. What you must have to be considered: Extensive experience leading large scale transformation programmes within manufacturing or industrial sectors Deep sector expertise across the manufacturing value chain, with strong capability in areas such as operations, supply chain, B2B commerce, or sales and marketing Proven commercial leadership and deal shaping capability, including major pursuits and account growthExcellent executive level communication and influencing skills Demonstrated ability to lead large, multi disciplinary consulting teams Strong understanding of enterprise platforms and AI enabled transformation, including SAP, Salesforce, ServiceNow, or Microsoft Dynamics Agile Product Owner, Scrum Master, or equivalent Agile certification These will help you succeed: Public speaking experience and published thought leadership (articles, whitepapers, conference presentations) Experience working within partner ecosystems and co innovation models Established relationships with senior manufacturing stakeholders in the UK market A strong point of view on AI, automation, and next generation manufacturing operations We're excited to meet senior consulting leaders who thrive in complex environments, enjoy shaping market leading transformation agendas, and are motivated to build lasting impact for manufacturing clients and teams.
Event Director £70,000 - £85,000 DOE + 20% Bonus + Excellent Benefits Hybrid London Our client is a long-standing and trusted provider of large-scale, international networking events, memberships and news covering the AI/Data Centre / Tech and Telco space. Due to ambitious growth plans the need has arisen to hire an Event Director to lead across their flagship events portfolio. These events are large-scale in nature, circa attendees, they are flagship, industry leading events. Role Summary: Reporting to the Managing Director, you will shape event propositions, drive growth, and ensure each product meets its commercial, strategic, and brand objectives. You will manage and mentor a team of Senior and Product Managers, working cross-functionally with content, marketing, operations, and sales to deliver world-class event experiences. This is a key role for a strategic yet hands-on product leader who can balance growth with commercial discipline, ensuring that every event evolves in line with customer needs and market opportunities. Crucially, you must love producing commercial events as this role is still very much hands on, building relationships with key speakers, partners and working with SPEX. Profile Required: Circa 8 + years' experience in B2B events, media, or community-led businesses, including 3+ years in a product or portfolio leadership role. Strong background in conference production Proven ability to grow event brands commercially and strategically. Strong commercial and analytical skills - comfortable with budgets, P&L ownership, and KPI tracking. Deep interest in (or experience with) the telecoms, data centre, or technology sectors. Exceptional communication and stakeholder engagement skills, with confidence at senior industry level. Strong people leadership experience, with the ability to motivate and mentor cross-functional teams. Entrepreneurial mindset - curious, creative, and outcome-focused. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Feb 28, 2026
Full time
Event Director £70,000 - £85,000 DOE + 20% Bonus + Excellent Benefits Hybrid London Our client is a long-standing and trusted provider of large-scale, international networking events, memberships and news covering the AI/Data Centre / Tech and Telco space. Due to ambitious growth plans the need has arisen to hire an Event Director to lead across their flagship events portfolio. These events are large-scale in nature, circa attendees, they are flagship, industry leading events. Role Summary: Reporting to the Managing Director, you will shape event propositions, drive growth, and ensure each product meets its commercial, strategic, and brand objectives. You will manage and mentor a team of Senior and Product Managers, working cross-functionally with content, marketing, operations, and sales to deliver world-class event experiences. This is a key role for a strategic yet hands-on product leader who can balance growth with commercial discipline, ensuring that every event evolves in line with customer needs and market opportunities. Crucially, you must love producing commercial events as this role is still very much hands on, building relationships with key speakers, partners and working with SPEX. Profile Required: Circa 8 + years' experience in B2B events, media, or community-led businesses, including 3+ years in a product or portfolio leadership role. Strong background in conference production Proven ability to grow event brands commercially and strategically. Strong commercial and analytical skills - comfortable with budgets, P&L ownership, and KPI tracking. Deep interest in (or experience with) the telecoms, data centre, or technology sectors. Exceptional communication and stakeholder engagement skills, with confidence at senior industry level. Strong people leadership experience, with the ability to motivate and mentor cross-functional teams. Entrepreneurial mindset - curious, creative, and outcome-focused. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Harris Hill are delighted to be working with a wonderful charity to recruit for the Public Fundraising Manager in order to raise the charity profile, expanding their grassroots support base, and delivering exceptional standards of donor care. Working in close partnership with Marketing team, you will lead on challenge events and community fundraising, individual giving, in memory and legacy fundraising, Key Responsibilities Develop and deliver short, medium and long-term public fundraising plans and budgets, monitoring income and expenditure. Oversee the creation and evolution of fundraising products and propositions to ensure strong ROI and audience resonance. Champion public fundraising within integrated campaigns, maximising predictable, unrestricted income through regular giving, in memory and legacy programmes. Lead individual giving activity, including online appeals, Christmas appeal and auction, with a strong focus on stewardship and retention. Plan and deliver an annual cycle of supporter communications, including appeals, newsletters and impact reporting. Optimise third party and online fundraising channels (including Facebook and Instagram). Lead the legacy programme, embedding gifts in wills messaging across the organisation. Support families to fundraise with care, professionalism and sensitivity. Grow income from grassroots and community organisations (schools, faith groups, golf clubs and more), focusing on £1k £5k opportunities. Manage and develop the challenge events portfolio (e.g. Hackney Half, London Landmarks, Royal Parks, London Marathon), ensuring excellent participant stewardship and maximum income. You will bring: Proven experience delivering short, medium and long-term fundraising plans and budgets. Experience in at least one key public fundraising area (individual giving, challenge events, community fundraising, legacy or in memory). Strong relationship building skills with high emotional intelligence. A creative, growth oriented and commercially minded approach. Excellent written and verbal communication skills, including crafting compelling impact stories. CRM experience (e.g. Donorfy or similar). Line management experience (formal or informal). Strong analytical skills and attention to detail. Exceptional time management within a dynamic environment. Salary: Circa £40,000 per annum Location: London, hybrid working, 3 day a week in the office Contract type: permanent, full- time, Closing date: Friday 20th March at 9am Interview: 1st round 24th March via Teams 2nd round w/c 30th March Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Feb 28, 2026
Full time
Harris Hill are delighted to be working with a wonderful charity to recruit for the Public Fundraising Manager in order to raise the charity profile, expanding their grassroots support base, and delivering exceptional standards of donor care. Working in close partnership with Marketing team, you will lead on challenge events and community fundraising, individual giving, in memory and legacy fundraising, Key Responsibilities Develop and deliver short, medium and long-term public fundraising plans and budgets, monitoring income and expenditure. Oversee the creation and evolution of fundraising products and propositions to ensure strong ROI and audience resonance. Champion public fundraising within integrated campaigns, maximising predictable, unrestricted income through regular giving, in memory and legacy programmes. Lead individual giving activity, including online appeals, Christmas appeal and auction, with a strong focus on stewardship and retention. Plan and deliver an annual cycle of supporter communications, including appeals, newsletters and impact reporting. Optimise third party and online fundraising channels (including Facebook and Instagram). Lead the legacy programme, embedding gifts in wills messaging across the organisation. Support families to fundraise with care, professionalism and sensitivity. Grow income from grassroots and community organisations (schools, faith groups, golf clubs and more), focusing on £1k £5k opportunities. Manage and develop the challenge events portfolio (e.g. Hackney Half, London Landmarks, Royal Parks, London Marathon), ensuring excellent participant stewardship and maximum income. You will bring: Proven experience delivering short, medium and long-term fundraising plans and budgets. Experience in at least one key public fundraising area (individual giving, challenge events, community fundraising, legacy or in memory). Strong relationship building skills with high emotional intelligence. A creative, growth oriented and commercially minded approach. Excellent written and verbal communication skills, including crafting compelling impact stories. CRM experience (e.g. Donorfy or similar). Line management experience (formal or informal). Strong analytical skills and attention to detail. Exceptional time management within a dynamic environment. Salary: Circa £40,000 per annum Location: London, hybrid working, 3 day a week in the office Contract type: permanent, full- time, Closing date: Friday 20th March at 9am Interview: 1st round 24th March via Teams 2nd round w/c 30th March Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Inspire Resourcing are currently recruiting a Bid Manager on behalf of our client in Mansfield. As a Bid Manager in our Group Sales and Marketing team, you ll play a crucial role in securing new business opportunities and driving company growth. This position requires strategic thinking, excellent communication skills, and, ideally, an understanding of the marketing services industry. Working within a dynamic, fast-paced environment, you will be responsible for crafting compelling bid and proposal responses, managing deadlines, and ensuring all submissions meet the highest standards. Collaborating closely with internal stakeholders, you ll create compelling, tailored responses that address client needs and align with company goals. Key responsibilities Bid management: lead the end-to-end bid process from qualification to submission and feedback . Bid strategy: develop and execute winning bid strategies that align with marketing services proposition, client requirements and market trends. Stakeholder collaboration: work closely with cross-functional teams to ensure all aspects of a bid are addressed. Response production: write, edit and proof compelling responses for a wide-ranging business audience, tailoring content as needed to the client, sector and service. Resource management: manage bidding resources and timelines to ensure on-time and high-quality proposal submissions. Market research: stay informed about key propositions and new service launches, along with UK marketing services and competitor developments to inform bid strategies. Continuous improvement: maintain and enhance our Bid & Marketing library and continuously refine bid processes, Reporting: Provide MI reporting on bid activity levels, results and resourcing . Qualifications and skills required Proven experience in bid management, preferably within marketing services or other private-sector industries Strong understanding of private and public sector procurement processes Excellent written and verbal communication skills, with the ability to produce compelling proposals High attention to detail and ability to manage multiple bids simultaneously to tight deadlines Strong people skills with the ability to lead and motivate a cross-functional team Familiarity with marketing technologies, including the use of AI in bids, digital marketing strategies, and industry best practices Outstanding project management skills Essential skills Excellent writing and editing skills Ability to communicate and influence at a senior level A proactive, deadline-driven mindset with a passion for delivering high-quality work Creative and innovative thinking Ability to prioritise tasks and resources to manage multiple tenders simultaneously Highly proficient in MS Office, including SharePoint and familiarity with bid management tools Strong commercial awareness Desirable skills Qualified to degree/professional level. Familiar with the Adobe Creative Cloud suite of applications APMP qualified Knowledge of marketing and the marketing services sector
Feb 28, 2026
Full time
Inspire Resourcing are currently recruiting a Bid Manager on behalf of our client in Mansfield. As a Bid Manager in our Group Sales and Marketing team, you ll play a crucial role in securing new business opportunities and driving company growth. This position requires strategic thinking, excellent communication skills, and, ideally, an understanding of the marketing services industry. Working within a dynamic, fast-paced environment, you will be responsible for crafting compelling bid and proposal responses, managing deadlines, and ensuring all submissions meet the highest standards. Collaborating closely with internal stakeholders, you ll create compelling, tailored responses that address client needs and align with company goals. Key responsibilities Bid management: lead the end-to-end bid process from qualification to submission and feedback . Bid strategy: develop and execute winning bid strategies that align with marketing services proposition, client requirements and market trends. Stakeholder collaboration: work closely with cross-functional teams to ensure all aspects of a bid are addressed. Response production: write, edit and proof compelling responses for a wide-ranging business audience, tailoring content as needed to the client, sector and service. Resource management: manage bidding resources and timelines to ensure on-time and high-quality proposal submissions. Market research: stay informed about key propositions and new service launches, along with UK marketing services and competitor developments to inform bid strategies. Continuous improvement: maintain and enhance our Bid & Marketing library and continuously refine bid processes, Reporting: Provide MI reporting on bid activity levels, results and resourcing . Qualifications and skills required Proven experience in bid management, preferably within marketing services or other private-sector industries Strong understanding of private and public sector procurement processes Excellent written and verbal communication skills, with the ability to produce compelling proposals High attention to detail and ability to manage multiple bids simultaneously to tight deadlines Strong people skills with the ability to lead and motivate a cross-functional team Familiarity with marketing technologies, including the use of AI in bids, digital marketing strategies, and industry best practices Outstanding project management skills Essential skills Excellent writing and editing skills Ability to communicate and influence at a senior level A proactive, deadline-driven mindset with a passion for delivering high-quality work Creative and innovative thinking Ability to prioritise tasks and resources to manage multiple tenders simultaneously Highly proficient in MS Office, including SharePoint and familiarity with bid management tools Strong commercial awareness Desirable skills Qualified to degree/professional level. Familiar with the Adobe Creative Cloud suite of applications APMP qualified Knowledge of marketing and the marketing services sector
Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239 bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay - we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Head of Operations, you'll play a crucial role in bringing that magic to life. Role Purpose The Head of Operations leads all front and back of house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operations identifies efficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintaining compliance, safeguarding reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Scope and Impact Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long term growth. Responsibilities Operational delivery: Oversee day to day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check in, and service delivery across all touch points. Sales and commercial execution: Drive on site sales performance across leisure, spa, and entertainment; implement hotel specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check in, and post stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign off limits and procurement processes; escalates issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from the arrival to departure journey, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilots new ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joint up decision making. Creates an engaged, high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "Win As One" every day. Essential Experience Experience in Reception / Front Desk manager role in high occupancy hotel environment Proven track record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part time or a job share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CVs from agencies will not be considered.
Feb 28, 2026
Full time
Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239 bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay - we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Head of Operations, you'll play a crucial role in bringing that magic to life. Role Purpose The Head of Operations leads all front and back of house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operations identifies efficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintaining compliance, safeguarding reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Scope and Impact Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long term growth. Responsibilities Operational delivery: Oversee day to day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check in, and service delivery across all touch points. Sales and commercial execution: Drive on site sales performance across leisure, spa, and entertainment; implement hotel specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check in, and post stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign off limits and procurement processes; escalates issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from the arrival to departure journey, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilots new ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joint up decision making. Creates an engaged, high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "Win As One" every day. Essential Experience Experience in Reception / Front Desk manager role in high occupancy hotel environment Proven track record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part time or a job share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CVs from agencies will not be considered.
Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Head of Operations, you'll play a crucial role in bringing that magic to life. Role Purpose The Head of Operations leads all front and back-of-house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operations identifies efficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintaining compliance, safeguarding and reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth. Responsibilities Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across all touch-points. Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign-off limits and procurement processes; elevate issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from the arrival to departure journey, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilots new ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined up decision making. Creates an engaged, high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Essential Experience Experience in Reception / Front Desk manager role in high occupancy hotel environment Proventrack record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CVs from agencies will not be considered.
Feb 28, 2026
Full time
Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Head of Operations, you'll play a crucial role in bringing that magic to life. Role Purpose The Head of Operations leads all front and back-of-house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operations identifies efficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintaining compliance, safeguarding and reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth. Responsibilities Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across all touch-points. Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign-off limits and procurement processes; elevate issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from the arrival to departure journey, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilots new ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined up decision making. Creates an engaged, high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Essential Experience Experience in Reception / Front Desk manager role in high occupancy hotel environment Proventrack record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CVs from agencies will not be considered.
Join our team at Bodelwyddan Castle, part of the Warner Hotels Group. This Grade II listed Victorian building near the North Wales Coast houses a modern 238 bedroom hotel with a superb range of leisure facilities and numerous daily activities. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay; we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Head of Operations, you'll play a crucial role in bringing that magic to life. Role Purpose The Head of Operations leads all front and back of house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operations identifies efficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintaining compliance, safeguarding reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long term growth. Responsibilities Operational delivery: Oversee day to day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check in, and service delivery across all touch points. Sales and commercial execution: Drive on site sales performance across leisure, spa, and entertainment; implement hotel specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check in, and post stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign off limits and procurement processes; escalates issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from the arrival to departure journey, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilots new ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined up decision making. Creates an engaged, high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Essential Experience Experience in Reception / Front Desk manager role in high occupancy hotel environment Proven track record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part time or a job share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CVs from agencies will not be considered.
Feb 28, 2026
Full time
Join our team at Bodelwyddan Castle, part of the Warner Hotels Group. This Grade II listed Victorian building near the North Wales Coast houses a modern 238 bedroom hotel with a superb range of leisure facilities and numerous daily activities. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay; we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Head of Operations, you'll play a crucial role in bringing that magic to life. Role Purpose The Head of Operations leads all front and back of house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operations identifies efficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintaining compliance, safeguarding reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long term growth. Responsibilities Operational delivery: Oversee day to day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check in, and service delivery across all touch points. Sales and commercial execution: Drive on site sales performance across leisure, spa, and entertainment; implement hotel specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check in, and post stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign off limits and procurement processes; escalates issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from the arrival to departure journey, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilots new ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined up decision making. Creates an engaged, high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Essential Experience Experience in Reception / Front Desk manager role in high occupancy hotel environment Proven track record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part time or a job share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CVs from agencies will not be considered.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181 bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Head of Operations, you'll play a crucial role in bringing that magic to life. Role Purpose The Head of Operations leads all front and back of house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operations identifies efficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintaining compliance, safeguarding reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long term growth. Responsibilities Operational delivery: Oversee day to day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check in, and service delivery across all touch points. Sales and commercial execution: Drive on site sales performance across leisure, spa, and entertainment; implement hotel specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check in, and post stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign off limits and procurement processes; elevate issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from the arrival to departure journey, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilots new ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined up decision making. Creates an engaged, high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Essential Experience Experience in Reception / Front Desk manager role in high occupancy hotel environment. Proven track record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part time or a job share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CV's from agencies will not be considered.
Feb 28, 2026
Full time
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181 bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Head of Operations, you'll play a crucial role in bringing that magic to life. Role Purpose The Head of Operations leads all front and back of house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operations identifies efficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintaining compliance, safeguarding reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long term growth. Responsibilities Operational delivery: Oversee day to day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check in, and service delivery across all touch points. Sales and commercial execution: Drive on site sales performance across leisure, spa, and entertainment; implement hotel specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check in, and post stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign off limits and procurement processes; elevate issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from the arrival to departure journey, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilots new ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined up decision making. Creates an engaged, high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Essential Experience Experience in Reception / Front Desk manager role in high occupancy hotel environment. Proven track record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part time or a job share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CV's from agencies will not be considered.
Overview BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly. We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade. BVNK aims to be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments. We are honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to be recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024. Role We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients. Responsibilities Act as a trusted advisor to clients, ensuring their success with our products and services Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value Deepen existing partnerships by delivering tailored value propositions that increase share of wallet Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention Proactively identify and resolve customer challenges, ensuring swift issue resolution Analyse account performance data to provide strategic insights and drive informed decision-making Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business Drive adoption of AI and automation tools to improve client experience and operational workflows What we need from you Proven experience in account management, customer success, or a similar role within Payments or FinTech. Deep understanding of crypto, blockchain, stablecoins, or digital assets. Strong track record of managing and growing enterprise-level accounts. Exceptional relationship management, negotiation, and communication skills. Strategic mindset with a history of driving revenue growth within existing accounts. Strong analytical skills to assess performance and identify areas for improvement. Proven track record of improving processes and efficiencies through AI and automation. Ability to work cross-functionally and manage multiple priorities in a fast-paced environment What you can expect from us Fair and competitive salary at every stage of your growth Meaningful ownership in the business through our employee option scheme Flexible working hours, with hybrid working at its heart A culture built on passionate, growth-minded people A flexible approach to holiday Opportunities to travel to our offices around the world An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets Note At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
Feb 28, 2026
Full time
Overview BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly. We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade. BVNK aims to be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments. We are honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to be recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024. Role We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients. Responsibilities Act as a trusted advisor to clients, ensuring their success with our products and services Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value Deepen existing partnerships by delivering tailored value propositions that increase share of wallet Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention Proactively identify and resolve customer challenges, ensuring swift issue resolution Analyse account performance data to provide strategic insights and drive informed decision-making Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business Drive adoption of AI and automation tools to improve client experience and operational workflows What we need from you Proven experience in account management, customer success, or a similar role within Payments or FinTech. Deep understanding of crypto, blockchain, stablecoins, or digital assets. Strong track record of managing and growing enterprise-level accounts. Exceptional relationship management, negotiation, and communication skills. Strategic mindset with a history of driving revenue growth within existing accounts. Strong analytical skills to assess performance and identify areas for improvement. Proven track record of improving processes and efficiencies through AI and automation. Ability to work cross-functionally and manage multiple priorities in a fast-paced environment What you can expect from us Fair and competitive salary at every stage of your growth Meaningful ownership in the business through our employee option scheme Flexible working hours, with hybrid working at its heart A culture built on passionate, growth-minded people A flexible approach to holiday Opportunities to travel to our offices around the world An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets Note At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
Marcus by Goldman Sachs, Product Manager, Vice President, London Job Description OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs The firm's direct to consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Marcus by Goldman Sachs is looking for a commercial and customer focussed Product Manager to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful & knowledgeable with prior experience of launching / managing successful products, partnering and collaborating with various teams, and driving decision making across cross functional groups. As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation's continued growth and success. In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements. Responsibilities Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best in class experience, leveraging digital channels Lead & deliver commercial objectives including growth and financial targets Drive product initiatives and make recommendations to enhance customer and product propositions Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes Maintain a full understanding of relevant compliance and local market regulatory issues Monitor product performance and analyse existing customer behaviour to recommend changes Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations Maintain and refine roadmap/backlog of change items Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert Support execution of marketing campaign activity to engage, retain & increase balances across the customer base Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels Regularly assess and review products against customer needs and macro or market factors making sure products, services and proposition remain fit for purpose and provide good customer outcomes Requirements At least 7 years in a senior commercially focused savings or similar product roles in retail banking either within a large incumbent/direct bank/fintech Subject matter expert in savings products and segments including interest rate / pricing dynamics Comprehensive knowledge of banking, trends, consumer behaviour and relevant local regulations such as BCOBS, AML/KYC, TCF, Conduct risk & Consumer duty Good understanding of the relative liquidity value of different types of deposits Experience of working in a product team on both technical and commercial aspects of the product Experience of working and delivering in an agile environment Experience managing material outsourcing relationshipsExperience in managing collaborative & functioning vendor / outsourcing relationships in line with contractual commitments Bachelor's degree ideally in a relevant field Behaviours Self directed team player, with a proven ability to drive high performance and work independently or in a team oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication, presentation and interpersonal skills Good analytical, problem solving, project management and program management skills Ability to balance strategic focus with tactical implementation/execution Ability to collaborate with various business partners and ensuring strong stakeholder management with senior leadership and 2nd line partners Ability to interact and influence at all levels and across functions Ability to effectively manage multiple projects at the same time Strong sense of detail and urgency, with the ability to motivate others to deliver About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Job Info Job Identification 159087 Job Category Vice President Posting Date 01/09/2026, 04:11 PM Locations London, Greater London, England, United Kingdom
Feb 28, 2026
Full time
Marcus by Goldman Sachs, Product Manager, Vice President, London Job Description OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs The firm's direct to consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Marcus by Goldman Sachs is looking for a commercial and customer focussed Product Manager to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful & knowledgeable with prior experience of launching / managing successful products, partnering and collaborating with various teams, and driving decision making across cross functional groups. As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation's continued growth and success. In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements. Responsibilities Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best in class experience, leveraging digital channels Lead & deliver commercial objectives including growth and financial targets Drive product initiatives and make recommendations to enhance customer and product propositions Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes Maintain a full understanding of relevant compliance and local market regulatory issues Monitor product performance and analyse existing customer behaviour to recommend changes Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations Maintain and refine roadmap/backlog of change items Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert Support execution of marketing campaign activity to engage, retain & increase balances across the customer base Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels Regularly assess and review products against customer needs and macro or market factors making sure products, services and proposition remain fit for purpose and provide good customer outcomes Requirements At least 7 years in a senior commercially focused savings or similar product roles in retail banking either within a large incumbent/direct bank/fintech Subject matter expert in savings products and segments including interest rate / pricing dynamics Comprehensive knowledge of banking, trends, consumer behaviour and relevant local regulations such as BCOBS, AML/KYC, TCF, Conduct risk & Consumer duty Good understanding of the relative liquidity value of different types of deposits Experience of working in a product team on both technical and commercial aspects of the product Experience of working and delivering in an agile environment Experience managing material outsourcing relationshipsExperience in managing collaborative & functioning vendor / outsourcing relationships in line with contractual commitments Bachelor's degree ideally in a relevant field Behaviours Self directed team player, with a proven ability to drive high performance and work independently or in a team oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication, presentation and interpersonal skills Good analytical, problem solving, project management and program management skills Ability to balance strategic focus with tactical implementation/execution Ability to collaborate with various business partners and ensuring strong stakeholder management with senior leadership and 2nd line partners Ability to interact and influence at all levels and across functions Ability to effectively manage multiple projects at the same time Strong sense of detail and urgency, with the ability to motivate others to deliver About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Job Info Job Identification 159087 Job Category Vice President Posting Date 01/09/2026, 04:11 PM Locations London, Greater London, England, United Kingdom
Salary: Competitive + Annual Bonus + Car Allowance + Enhanced Pension Grade: GG13 Location: Hybrid- Cannock/London (This role s remit is UK wide). When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; The Business Development Lead will make a key contribution to Veolia's drive for a substantial share of the market. Through the creation of compelling value propositions that truly set us apart from our competition, you will secure profitable new business contracts across the Municipal Water market and with Water Companies. Contribute to cross-functional teams to enable the delivery of solutions, projects and targets. Work closely with a number of internal stakeholders from our Technical, Operational, PMO, Commercial, Financial, Legal and HR teams to co-design and put forward winning solutions. Provide timely reporting and insights to the Head of Development on key customer and market updates and changes. Input on resources required to ensure opportunities in the market are realised with maximum return on investment. Play an active role in internal market working groups, sharing market knowledge, opportunities and innovations in order to help cross-sell and improve customer communications. Create relationships with senior stakeholders within the customer base, so that Veolia can build continually growing partnerships focussing on innovation and driving ecological transformation. Lead the development and relationship on a selection of key accounts to drive organic growth of services provided. This is a customer-facing role with a good proportion of time spent in the field nurturing relations, winning work and promoting Veolia's services. Build and manage a healthy new business pipeline which will drive growth in key markets. To drive growth in market share by identifying new business leads/opportunities and developing successful solutions that meet customers needs, deliver value and provide a positive impact on the environment. Salesforce is our CRM system of choice and you will be expected to maximise on its functionality to manage interactions with existing and new customers in order to retain, expand and secure new business. Ensure strategic solutions are built in line with our Multifaceted Performance approach to drive Ecological Transformation. Build a future focussed strategy with the customer base to ensure healthy pipeline growth. Proactively network and build relationships with external groups within key growth markets. Work closely with the marketing leadership team to implement a prospect plan to communicate with key customers through digital and social media outlets. Continued engagement with internal stakeholders (General Managers, Contract Managers etc), ensuring proposals are deliverable and effects are known to the business. Ensure Corporate Governance is delivered in line with the Delegation of Authority. What we're looking for; - Experience of building a new business pipeline with customers. - Proven track record and business development experience selling waste/water/energy/FM contracts. - Developing proposals and winning tenders and bids. - Experience working in a large, matrix environment - Ability to develop business in line with a strategic plan. - Excellent communication and influencing skills, as well as stakeholder management. - Good level of commercial acumen and financial modelling. - Understanding of Veolia's offerings in water and energy. - Operational and Technical knowledge. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 24-12-2025 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Feb 27, 2026
Full time
Salary: Competitive + Annual Bonus + Car Allowance + Enhanced Pension Grade: GG13 Location: Hybrid- Cannock/London (This role s remit is UK wide). When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; The Business Development Lead will make a key contribution to Veolia's drive for a substantial share of the market. Through the creation of compelling value propositions that truly set us apart from our competition, you will secure profitable new business contracts across the Municipal Water market and with Water Companies. Contribute to cross-functional teams to enable the delivery of solutions, projects and targets. Work closely with a number of internal stakeholders from our Technical, Operational, PMO, Commercial, Financial, Legal and HR teams to co-design and put forward winning solutions. Provide timely reporting and insights to the Head of Development on key customer and market updates and changes. Input on resources required to ensure opportunities in the market are realised with maximum return on investment. Play an active role in internal market working groups, sharing market knowledge, opportunities and innovations in order to help cross-sell and improve customer communications. Create relationships with senior stakeholders within the customer base, so that Veolia can build continually growing partnerships focussing on innovation and driving ecological transformation. Lead the development and relationship on a selection of key accounts to drive organic growth of services provided. This is a customer-facing role with a good proportion of time spent in the field nurturing relations, winning work and promoting Veolia's services. Build and manage a healthy new business pipeline which will drive growth in key markets. To drive growth in market share by identifying new business leads/opportunities and developing successful solutions that meet customers needs, deliver value and provide a positive impact on the environment. Salesforce is our CRM system of choice and you will be expected to maximise on its functionality to manage interactions with existing and new customers in order to retain, expand and secure new business. Ensure strategic solutions are built in line with our Multifaceted Performance approach to drive Ecological Transformation. Build a future focussed strategy with the customer base to ensure healthy pipeline growth. Proactively network and build relationships with external groups within key growth markets. Work closely with the marketing leadership team to implement a prospect plan to communicate with key customers through digital and social media outlets. Continued engagement with internal stakeholders (General Managers, Contract Managers etc), ensuring proposals are deliverable and effects are known to the business. Ensure Corporate Governance is delivered in line with the Delegation of Authority. What we're looking for; - Experience of building a new business pipeline with customers. - Proven track record and business development experience selling waste/water/energy/FM contracts. - Developing proposals and winning tenders and bids. - Experience working in a large, matrix environment - Ability to develop business in line with a strategic plan. - Excellent communication and influencing skills, as well as stakeholder management. - Good level of commercial acumen and financial modelling. - Understanding of Veolia's offerings in water and energy. - Operational and Technical knowledge. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 24-12-2025 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Marcus by Goldman Sachs, Product Manager, Vice President, London location_on London, Greater London, England, United Kingdom OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Marcus by Goldman Sachs is looking for a commercial and customer focussed Product Manager to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful & knowledgeable with prior experience of launching / managing successful products, partnering and collaborating with various teams, and driving decision-making across cross functional groups. As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation's continued growth and success. In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements. RESPONSIBILITIES Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best in class experience, leveraging digital channels Lead & deliver commercial objectives including growth and financial targets Drive product initiatives and make recommendations to enhance customer and product propositions Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes Maintain a full understanding of relevant compliance and local market regulatory issues Monitor product performance and analyse existing customer behaviour to recommend changes Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations Maintain and refine roadmap/backlog of change items Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert Support execution of marketing campaign activity to engage, retain & increase balances across the customer base Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels Regularly assess and review products against customer needs and macro or market factors making sure products, services and proposition remain fit for purpose and provide good customer outcomes REQUIREMENTS At least 7 years in a senior commercially focussed savings or similar product roles in retail banking either within a large incumbent/direct bank/fintech Subject matter expert in savings products and segments including interest rate / pricing dynamics Comprehensive knowledge of banking, trends, consumer behaviour and relevant local regulations such as BCOBS, AML/KYC, TCF, Conduct risk & Consumer duty Good understanding of the relative liquidity value of different types of deposits Experience of working in a product team on both technical and commercial aspects of the product Experience of working and delivering in an agile environment Experience managing material outsourcing relationships Experience in managing collaborative & functioning vendor / outsourcing relationships in line with contractual commitments Bachelor's degree ideally in a relevant field BEHAVIOURS Self directed team player, with a proven ability to drive high performance and work independently or in a team oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication, presentation and interpersonal skills Good analytical, problem solving, project management and program management skills Ability to balance strategic focus with tactical implementation/execution Ability to collaborate with various business partners and ensuring strong stakeholder management with senior leadership and 2nd line partners Ability to interact and influence at all levels and across functions Ability to effectively manage multiple projects at the same time Strong sense of detail and urgency, with the ability to motivate others to deliver ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Feb 27, 2026
Full time
Marcus by Goldman Sachs, Product Manager, Vice President, London location_on London, Greater London, England, United Kingdom OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Marcus by Goldman Sachs is looking for a commercial and customer focussed Product Manager to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful & knowledgeable with prior experience of launching / managing successful products, partnering and collaborating with various teams, and driving decision-making across cross functional groups. As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation's continued growth and success. In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements. RESPONSIBILITIES Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best in class experience, leveraging digital channels Lead & deliver commercial objectives including growth and financial targets Drive product initiatives and make recommendations to enhance customer and product propositions Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes Maintain a full understanding of relevant compliance and local market regulatory issues Monitor product performance and analyse existing customer behaviour to recommend changes Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations Maintain and refine roadmap/backlog of change items Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert Support execution of marketing campaign activity to engage, retain & increase balances across the customer base Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels Regularly assess and review products against customer needs and macro or market factors making sure products, services and proposition remain fit for purpose and provide good customer outcomes REQUIREMENTS At least 7 years in a senior commercially focussed savings or similar product roles in retail banking either within a large incumbent/direct bank/fintech Subject matter expert in savings products and segments including interest rate / pricing dynamics Comprehensive knowledge of banking, trends, consumer behaviour and relevant local regulations such as BCOBS, AML/KYC, TCF, Conduct risk & Consumer duty Good understanding of the relative liquidity value of different types of deposits Experience of working in a product team on both technical and commercial aspects of the product Experience of working and delivering in an agile environment Experience managing material outsourcing relationships Experience in managing collaborative & functioning vendor / outsourcing relationships in line with contractual commitments Bachelor's degree ideally in a relevant field BEHAVIOURS Self directed team player, with a proven ability to drive high performance and work independently or in a team oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication, presentation and interpersonal skills Good analytical, problem solving, project management and program management skills Ability to balance strategic focus with tactical implementation/execution Ability to collaborate with various business partners and ensuring strong stakeholder management with senior leadership and 2nd line partners Ability to interact and influence at all levels and across functions Ability to effectively manage multiple projects at the same time Strong sense of detail and urgency, with the ability to motivate others to deliver ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
# ABM ManagerJob Req ID: 54979Posting Date: 18 Feb 2026Function: Brand and MarketingUnit: UK BusinessLocation: UK Wide, United KingdomSalary: CompetitiveJob Req ID: 54979Posting Date: 6th February 2026Function: Brand & MarketingLocation: London, Birmingham, Manchester, BristolSalary: Competitive with great benefits Why this job matters The ABM Marketing Manager plays a pivotal role in shaping and executing integrated marketing strategies that drive growth and engagement across key accounts, markets, and brand initiatives. By bringing together thought leadership, demand generation, and go-to-market activity, this role generates leads, new contacts, opportunities, and revenue to support sales targets through targeted, insight-driven programmes. The AMB Marketing Manager is responsible for planning and delivering a coherent marketing plan that leverages direct and digital channels, social media, and customer engagement activities. Through close collaboration with sales, insights, product, and partner teams, the role ensures that marketing activity is aligned with business priorities, delivers compelling value propositions, and supports the organisation's commercial objectives. Ultimately, the AMB Marketing Manager's work enables the business to reach and influence priority audiences, strengthen brand presence, and achieve measurable impact on pipeline and revenue. What you'll be doing Develop and deliver integrated marketing plans for accounts, markets, and brand initiatives, ensuring alignment with business priorities and commercial objectives. Collaborate with sales, product, insights, and partner teams to identify business challenges, build value propositions, and create solutions that drive growth. Lead the planning, execution, and optimisation of multi-channel marketing campaigns, using data and insights to target key audiences and maximise impact. Act as a subject-matter expert for AMB marketing, sharing best practice and building knowledge hubs across the wider marketing ecosystem. Design and deliver thought leadership content, case studies, and use cases that showcase the strengths of BT's AMB offering. Provide sales enablement support, developing content and resources that help sales teams convert leads and achieve revenue targets. Manage stakeholder relationships, influencing and collaborating across functions to ensure marketing activity is joined up and effective. Monitor and report on marketing performance, ROI, and pipeline impact, using insights to drive continuous improvement. Oversee the activation of new product launches, offers, and incentives within the AMB plan, ensuring successful go-to-market execution. Contribute to the development of the wider marketing strategy, supporting the Customer and Field Marketing Senior Manager and collaborating with peers across the marketing function. Skills required for the job Comprehensive understanding of marketing principles, campaign management, and digital channels, with the ability to apply best practice across diverse accounts, markets, and brand initiatives. Strong commercial acumen, able to align marketing activity with business objectives and measure impact on pipeline and revenue. Advanced stakeholder management and collaboration skills, working effectively with sales, product, insights, and partner teams across the organisation. Strategic thinking and leadership, able to plan, execute, and optimise integrated marketing programmes in complex and changing environments. Analytical and problem-solving skills, using data and insights to inform decisions and drive continuous improvement. Excellent communication and influencing skills, able to build relationships and present compelling value propositions to senior stakeholders. Adaptability and resilience, thriving in fast-paced settings and managing multiple priorities. Commitment to professional development, staying current with marketing trends and evolving best practice. Experience you would be expected to have Comprehensive understanding of marketing principles, campaign management, and digital channels, with the ability to apply best practice across diverse accounts, markets, and brand initiatives. Strong commercial acumen, able to align marketing activity with business objectives and measure impact on pipeline and revenue. Advanced stakeholder management and collaboration skills, working effectively with sales, product, insights, and partner teams across the organisation. Strategic thinking and leadership, able to plan, execute, and optimise integrated marketing programmes in complex and changing environments. Analytical and problem-solving skills, using data and insights to inform decisions and drive continuous improvement. Excellent communication and influencing skills, able to build relationships and present compelling value propositions to senior stakeholders. Adaptability and resilience, thriving in fast-paced settings and managing multiple priorities. Commitment to professional development, staying current with marketing trends and evolving best practice. Our leadership standards Leading inclusively: I inspire and build trust through self-awareness, honesty and integrity Owning outcomes: I take the right decisions that benefit the broader organisation Delivering for the customer: I execute brilliantly on clear priorities that add value to our customers and the wider business Commercially savvy: I demonstrate strong commercial focus, bringing an external perspective to decision-making Growth mindset: I experiment and identify opportunities for growth for both myself and the organisation Building for the future: I build diverse future-ready teams where all individuals can be their bestWith over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Feb 27, 2026
Full time
# ABM ManagerJob Req ID: 54979Posting Date: 18 Feb 2026Function: Brand and MarketingUnit: UK BusinessLocation: UK Wide, United KingdomSalary: CompetitiveJob Req ID: 54979Posting Date: 6th February 2026Function: Brand & MarketingLocation: London, Birmingham, Manchester, BristolSalary: Competitive with great benefits Why this job matters The ABM Marketing Manager plays a pivotal role in shaping and executing integrated marketing strategies that drive growth and engagement across key accounts, markets, and brand initiatives. By bringing together thought leadership, demand generation, and go-to-market activity, this role generates leads, new contacts, opportunities, and revenue to support sales targets through targeted, insight-driven programmes. The AMB Marketing Manager is responsible for planning and delivering a coherent marketing plan that leverages direct and digital channels, social media, and customer engagement activities. Through close collaboration with sales, insights, product, and partner teams, the role ensures that marketing activity is aligned with business priorities, delivers compelling value propositions, and supports the organisation's commercial objectives. Ultimately, the AMB Marketing Manager's work enables the business to reach and influence priority audiences, strengthen brand presence, and achieve measurable impact on pipeline and revenue. What you'll be doing Develop and deliver integrated marketing plans for accounts, markets, and brand initiatives, ensuring alignment with business priorities and commercial objectives. Collaborate with sales, product, insights, and partner teams to identify business challenges, build value propositions, and create solutions that drive growth. Lead the planning, execution, and optimisation of multi-channel marketing campaigns, using data and insights to target key audiences and maximise impact. Act as a subject-matter expert for AMB marketing, sharing best practice and building knowledge hubs across the wider marketing ecosystem. Design and deliver thought leadership content, case studies, and use cases that showcase the strengths of BT's AMB offering. Provide sales enablement support, developing content and resources that help sales teams convert leads and achieve revenue targets. Manage stakeholder relationships, influencing and collaborating across functions to ensure marketing activity is joined up and effective. Monitor and report on marketing performance, ROI, and pipeline impact, using insights to drive continuous improvement. Oversee the activation of new product launches, offers, and incentives within the AMB plan, ensuring successful go-to-market execution. Contribute to the development of the wider marketing strategy, supporting the Customer and Field Marketing Senior Manager and collaborating with peers across the marketing function. Skills required for the job Comprehensive understanding of marketing principles, campaign management, and digital channels, with the ability to apply best practice across diverse accounts, markets, and brand initiatives. Strong commercial acumen, able to align marketing activity with business objectives and measure impact on pipeline and revenue. Advanced stakeholder management and collaboration skills, working effectively with sales, product, insights, and partner teams across the organisation. Strategic thinking and leadership, able to plan, execute, and optimise integrated marketing programmes in complex and changing environments. Analytical and problem-solving skills, using data and insights to inform decisions and drive continuous improvement. Excellent communication and influencing skills, able to build relationships and present compelling value propositions to senior stakeholders. Adaptability and resilience, thriving in fast-paced settings and managing multiple priorities. Commitment to professional development, staying current with marketing trends and evolving best practice. Experience you would be expected to have Comprehensive understanding of marketing principles, campaign management, and digital channels, with the ability to apply best practice across diverse accounts, markets, and brand initiatives. Strong commercial acumen, able to align marketing activity with business objectives and measure impact on pipeline and revenue. Advanced stakeholder management and collaboration skills, working effectively with sales, product, insights, and partner teams across the organisation. Strategic thinking and leadership, able to plan, execute, and optimise integrated marketing programmes in complex and changing environments. Analytical and problem-solving skills, using data and insights to inform decisions and drive continuous improvement. Excellent communication and influencing skills, able to build relationships and present compelling value propositions to senior stakeholders. Adaptability and resilience, thriving in fast-paced settings and managing multiple priorities. Commitment to professional development, staying current with marketing trends and evolving best practice. Our leadership standards Leading inclusively: I inspire and build trust through self-awareness, honesty and integrity Owning outcomes: I take the right decisions that benefit the broader organisation Delivering for the customer: I execute brilliantly on clear priorities that add value to our customers and the wider business Commercially savvy: I demonstrate strong commercial focus, bringing an external perspective to decision-making Growth mindset: I experiment and identify opportunities for growth for both myself and the organisation Building for the future: I build diverse future-ready teams where all individuals can be their bestWith over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we're only just getting started. About the role We are looking for a Director of Product Growth who is a builder with a founder mindset. You are a leader who builds experiment first teams and ships 0 1 features and products that actually move the business. Your mandate is to replace "gut feel" with a rigorous science of growth. You will architect an engine where the "rate of learning" is the leading metric, using rapid prototyping and experiments to validate hypotheses with relentless velocity. This role goes beyond simple optimisation. You will own the commercial customer journeys - from designing acquisition loops to solving for long term retention and upsell. You will use your deep fluency in unit economics to uncover hidden potential and prioritise the work that drives tangible ROI. You will work closely with Zego's leadership team, not only deeply influencing the now, but helping steer the future direction of our products and customer experience. Our Product teams At Zego, we operate with distinct, highly collaborative, and cross functional product teams. As Director of Product Growth, you will lead our dedicated Growth Squads. Autonomy & Ownership: Each squad autonomously owns their area of the Zego product. They are empowered to solve problems, not just build features. We give teams outcomes to own, not just outputs to deliver. Cross Functional Setup: Your teams are made up of Product Managers, Product Designers, and Engineers working side by side. We believe the best ideas come from anywhere, so we collaborate deeply rather than handing off work over a wall. Diverse Backgrounds: We know that great Product people come from a variety of backgrounds. You don't need a specific degree to work here; you just need to be customer obsessed, data literate, and ready to move fast. Our toolkit We believe the tools don't make the Product Manager, but the right stack helps us move with velocity. Here is what we use to build, measure, and learn: Collaboration: Notion, Whimsical, Slack, Google Meet. Design, Prototyping & User Testing: Figma, Figma Make, Maze Data & Analytics: Snowflake, Amplitude, Hotjar, Looker Thinking & Strategy: Gemini Automations: Claude Code, Zapier What you will be doing Help Architect the Growth Engine: You will build and embed an experiment led culture across the organisation, moving us away from "gut feel" to a rigorous, data backed cadence of A/B and multivariate testing. Help Define the Commercial Strategy: You will work together with key functions - Pricing, Marketing/Brand, and Insurance Carriers - to define acquisition models, using data to tailor journeys to consumer behaviour and improve our quote to purchase conversion. Unlock New Revenue Streams: You will lead the discovery and launch of 0 1 new propositions, taking concepts from "loose hypotheses" to scalable revenue drivers. Optimise the Full Lifecycle: You will look beyond just "signing up" users. You will own the strategy for activation, retention, up sell, and habit formation, ensuring our customers find value early and continue to find value with us. Lead & Upskill the Team: You will mentor and coach Product Managers across the team, instilling a customer first mindset and raising the bar for our data capabilities. Drive AI Innovation: You will actively identify and implement AI tools to materially accelerate product development, content generation, and data analysis within your team. Bridge the Gap: You will partner cross functionally with Engineering, Data Science, and Marketing to ensure our growth strategy is technically feasible, commercially viable, and delivered with relentless velocity. What you will need to be successful Master of "Build Measure Learn": Deep experience in prototyping and designing rigorous experiments (A/B testing, multivariate) rather than relying on gut feel. Commercial Fluency: Deep understanding of unit economics and data manipulation fluency. Your modus operandi is to uncover potential and prioritise core business metrics, not just "loose" hypotheses. Relentless Velocity: A track record of rapid building and testing. You help engrain the mindset of "minimum viable feature" and implement it fast. Calculated Risk Taker: You are bold and willing to take calculated risks, bringing key stakeholders along throughout the whole journey. Full Funnel Vision: You are obsessed with Retention and Upsell, not just Acquisition. Hands On Operator: You are not just a "strategist" or a "salesman". You are comfortable with hands on execution (even taking charge of a squad if needed). AI Proficiency: You have clear examples of how you have used AI to accelerate your or your team's product development work materially. What's it like to work at Zego? Joining Zego is a career defining move. People go further here, reaching their full potential to achieve extraordinary things. We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture - a friendly and inclusive space where we can lift each other up and celebrate our wins every day. Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want. You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it's a good mix of collaborative face time and flexible home working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that's just for starters! There's more to Zego than just a job - Check out our blog for insights, stories, and more. We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Feb 27, 2026
Full time
About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we're only just getting started. About the role We are looking for a Director of Product Growth who is a builder with a founder mindset. You are a leader who builds experiment first teams and ships 0 1 features and products that actually move the business. Your mandate is to replace "gut feel" with a rigorous science of growth. You will architect an engine where the "rate of learning" is the leading metric, using rapid prototyping and experiments to validate hypotheses with relentless velocity. This role goes beyond simple optimisation. You will own the commercial customer journeys - from designing acquisition loops to solving for long term retention and upsell. You will use your deep fluency in unit economics to uncover hidden potential and prioritise the work that drives tangible ROI. You will work closely with Zego's leadership team, not only deeply influencing the now, but helping steer the future direction of our products and customer experience. Our Product teams At Zego, we operate with distinct, highly collaborative, and cross functional product teams. As Director of Product Growth, you will lead our dedicated Growth Squads. Autonomy & Ownership: Each squad autonomously owns their area of the Zego product. They are empowered to solve problems, not just build features. We give teams outcomes to own, not just outputs to deliver. Cross Functional Setup: Your teams are made up of Product Managers, Product Designers, and Engineers working side by side. We believe the best ideas come from anywhere, so we collaborate deeply rather than handing off work over a wall. Diverse Backgrounds: We know that great Product people come from a variety of backgrounds. You don't need a specific degree to work here; you just need to be customer obsessed, data literate, and ready to move fast. Our toolkit We believe the tools don't make the Product Manager, but the right stack helps us move with velocity. Here is what we use to build, measure, and learn: Collaboration: Notion, Whimsical, Slack, Google Meet. Design, Prototyping & User Testing: Figma, Figma Make, Maze Data & Analytics: Snowflake, Amplitude, Hotjar, Looker Thinking & Strategy: Gemini Automations: Claude Code, Zapier What you will be doing Help Architect the Growth Engine: You will build and embed an experiment led culture across the organisation, moving us away from "gut feel" to a rigorous, data backed cadence of A/B and multivariate testing. Help Define the Commercial Strategy: You will work together with key functions - Pricing, Marketing/Brand, and Insurance Carriers - to define acquisition models, using data to tailor journeys to consumer behaviour and improve our quote to purchase conversion. Unlock New Revenue Streams: You will lead the discovery and launch of 0 1 new propositions, taking concepts from "loose hypotheses" to scalable revenue drivers. Optimise the Full Lifecycle: You will look beyond just "signing up" users. You will own the strategy for activation, retention, up sell, and habit formation, ensuring our customers find value early and continue to find value with us. Lead & Upskill the Team: You will mentor and coach Product Managers across the team, instilling a customer first mindset and raising the bar for our data capabilities. Drive AI Innovation: You will actively identify and implement AI tools to materially accelerate product development, content generation, and data analysis within your team. Bridge the Gap: You will partner cross functionally with Engineering, Data Science, and Marketing to ensure our growth strategy is technically feasible, commercially viable, and delivered with relentless velocity. What you will need to be successful Master of "Build Measure Learn": Deep experience in prototyping and designing rigorous experiments (A/B testing, multivariate) rather than relying on gut feel. Commercial Fluency: Deep understanding of unit economics and data manipulation fluency. Your modus operandi is to uncover potential and prioritise core business metrics, not just "loose" hypotheses. Relentless Velocity: A track record of rapid building and testing. You help engrain the mindset of "minimum viable feature" and implement it fast. Calculated Risk Taker: You are bold and willing to take calculated risks, bringing key stakeholders along throughout the whole journey. Full Funnel Vision: You are obsessed with Retention and Upsell, not just Acquisition. Hands On Operator: You are not just a "strategist" or a "salesman". You are comfortable with hands on execution (even taking charge of a squad if needed). AI Proficiency: You have clear examples of how you have used AI to accelerate your or your team's product development work materially. What's it like to work at Zego? Joining Zego is a career defining move. People go further here, reaching their full potential to achieve extraordinary things. We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture - a friendly and inclusive space where we can lift each other up and celebrate our wins every day. Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want. You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it's a good mix of collaborative face time and flexible home working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that's just for starters! There's more to Zego than just a job - Check out our blog for insights, stories, and more. We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
