Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Feb 05, 2026
Full time
Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
About The Role: A high-end, international interior design studio is seeking a motivated and ambitious Business Development Coordinator to join their dedicated team. This is one of the top studios in the industry and offers scope for growth and development. Working closely with the Founder and other C-Suite members, this role differs from a traditional outward-facing business development position. Instead of chasing leads, the focus is on managing, tracking, and coordinating new business activity internally. The studio already attracts a significant volume of inbound interest, and this role will ensure that every enquiry is handled with professionalism and consistency. You'll represent the brand at the first stage of engagement but won't be expected to proactively generate leads or pursue sales. Your work will centre on monitoring, responding, and preparing, making sure opportunities are captured, contracts are accurate, and senior leaders are fully supported in client-facing discussions. Offering an array of benefits including hybrid working, flexitime, enhanced annual leave and pension plans, team breakfasts, private health insurance and more, plus the opportunity to develop your career with one of the most exciting and well-known brands in the industry, this is a position not to be missed! Key Responsibilities: Managing the new business inbox and responding to incoming queries Maintain and update CRM systems, contact lists, and pipeline trackers Conduct research on prospective clients, markets, and competitors Preparing, issuing, and reviewing contracts (using established templates) Help plan and deliver client events, networking opportunities, and studio initiatives Liaise with internal teams to gather project information, case studies, and assist with meeting preparation and follow up Key Skills/Requirements: Previous experience in a similar BD, client facing role (architecture/design sector preferred) Exceptional organisational and multitasking skills, with strong attention to detail Excellent written and verbal communication Proactive, adaptable, and able to prioritise effectively in a fast-paced environment Collaborative team player with a professional and positive attitude and comfortable working with senior stakeholders To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Feb 05, 2026
Full time
About The Role: A high-end, international interior design studio is seeking a motivated and ambitious Business Development Coordinator to join their dedicated team. This is one of the top studios in the industry and offers scope for growth and development. Working closely with the Founder and other C-Suite members, this role differs from a traditional outward-facing business development position. Instead of chasing leads, the focus is on managing, tracking, and coordinating new business activity internally. The studio already attracts a significant volume of inbound interest, and this role will ensure that every enquiry is handled with professionalism and consistency. You'll represent the brand at the first stage of engagement but won't be expected to proactively generate leads or pursue sales. Your work will centre on monitoring, responding, and preparing, making sure opportunities are captured, contracts are accurate, and senior leaders are fully supported in client-facing discussions. Offering an array of benefits including hybrid working, flexitime, enhanced annual leave and pension plans, team breakfasts, private health insurance and more, plus the opportunity to develop your career with one of the most exciting and well-known brands in the industry, this is a position not to be missed! Key Responsibilities: Managing the new business inbox and responding to incoming queries Maintain and update CRM systems, contact lists, and pipeline trackers Conduct research on prospective clients, markets, and competitors Preparing, issuing, and reviewing contracts (using established templates) Help plan and deliver client events, networking opportunities, and studio initiatives Liaise with internal teams to gather project information, case studies, and assist with meeting preparation and follow up Key Skills/Requirements: Previous experience in a similar BD, client facing role (architecture/design sector preferred) Exceptional organisational and multitasking skills, with strong attention to detail Excellent written and verbal communication Proactive, adaptable, and able to prioritise effectively in a fast-paced environment Collaborative team player with a professional and positive attitude and comfortable working with senior stakeholders To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Head of Finance We are seeking an experienced Head of Finance to provide strong financial leadership within a landowning and educational charity. Position: Head of Finance Salary: £57,500 per annum Location: Quenington, Gloucestershire, GL7 5BN Hours: Full time, 35 hours per week Contract: Permanent Closing Date: Wednesday 18 February 2026 Interview Date: Wednesday 25 February 2026 About the Role Reporting to the Director of Finance, this role leads the accounting and compliance functions and provides high quality financial insight to support informed decision making. You will manage the Financial Accountant and Management Accountant and act as a key finance business partner to senior leaders. Key responsibilities include: Delivering accurate financial reporting and strengthening financial controls Managing statutory accounts and the annual audit process Ensuring compliance with relevant financial and regulatory requirements Supporting cash and investment management strategies Improving management information with a focus on clarity and forward looking analysis Acting as a trusted finance business partner to senior and executive leaders Contributing to senior leadership and governance forums Driving continuous improvement across finance systems, processes and ways of working Owning financial risk and controls across commercial and product areas About You You will be a qualified finance professional with strong technical skills and experience of working at a senior level. Essential skills and experience include: Fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) Significant post qualification experience in a senior finance or finance business partnering role Experience within a charity or property related organisation is desirable Strong financial modelling, forecasting and scenario analysis skills Ability to translate complex financial data into clear insight Confident communicator with experience presenting to senior and executive stakeholders Ability to manage multiple priorities and work at pace High attention to detail with a practical, solutions focused approach Collaborative working style and strong cross functional skills About the Organisation This is a unique opportunity to join an educational charity that owns and manages farms, woodlands and natural habitats across the UK. The organisation delivers Outdoor Learning programmes, provides grants, undertakes research and works in partnership with others to inspire stronger connections with nature. As part of the team, you ll enjoy a friendly, creative and supportive working environment alongside a generous benefits package including: 10% employer pension contribution 27 days annual leave plus bank holidays and office closure over Christmas Life assurance Employee Assistance Programme Training and development opportunities Other roles you may have experience of could include; Finance Controller, Senior Finance Manager, Finance Business, Partner, Commercial Finance Manager, Head of Financial Planning and Analysis, Deputy Director of Finance.
Feb 05, 2026
Full time
Head of Finance We are seeking an experienced Head of Finance to provide strong financial leadership within a landowning and educational charity. Position: Head of Finance Salary: £57,500 per annum Location: Quenington, Gloucestershire, GL7 5BN Hours: Full time, 35 hours per week Contract: Permanent Closing Date: Wednesday 18 February 2026 Interview Date: Wednesday 25 February 2026 About the Role Reporting to the Director of Finance, this role leads the accounting and compliance functions and provides high quality financial insight to support informed decision making. You will manage the Financial Accountant and Management Accountant and act as a key finance business partner to senior leaders. Key responsibilities include: Delivering accurate financial reporting and strengthening financial controls Managing statutory accounts and the annual audit process Ensuring compliance with relevant financial and regulatory requirements Supporting cash and investment management strategies Improving management information with a focus on clarity and forward looking analysis Acting as a trusted finance business partner to senior and executive leaders Contributing to senior leadership and governance forums Driving continuous improvement across finance systems, processes and ways of working Owning financial risk and controls across commercial and product areas About You You will be a qualified finance professional with strong technical skills and experience of working at a senior level. Essential skills and experience include: Fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) Significant post qualification experience in a senior finance or finance business partnering role Experience within a charity or property related organisation is desirable Strong financial modelling, forecasting and scenario analysis skills Ability to translate complex financial data into clear insight Confident communicator with experience presenting to senior and executive stakeholders Ability to manage multiple priorities and work at pace High attention to detail with a practical, solutions focused approach Collaborative working style and strong cross functional skills About the Organisation This is a unique opportunity to join an educational charity that owns and manages farms, woodlands and natural habitats across the UK. The organisation delivers Outdoor Learning programmes, provides grants, undertakes research and works in partnership with others to inspire stronger connections with nature. As part of the team, you ll enjoy a friendly, creative and supportive working environment alongside a generous benefits package including: 10% employer pension contribution 27 days annual leave plus bank holidays and office closure over Christmas Life assurance Employee Assistance Programme Training and development opportunities Other roles you may have experience of could include; Finance Controller, Senior Finance Manager, Finance Business, Partner, Commercial Finance Manager, Head of Financial Planning and Analysis, Deputy Director of Finance.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Our Digital Risk team is dedicated to providing innovative solutions that mitigate risks associated with digital transformation, cybersecurity, and regulatory compliance. The Digital Risk practice is growing rapidly, and we are looking for Senior Consultants to help drive success for our clients by helping them navigate the complexities of the digital landscape. The opportunity Our Digital Risk team provides innovative solutions that mitigate risks associated with digital transformation, cybersecurity, and regulatory compliance. As organizations increasingly adopt AI technologies, the need for trusted AI frameworks and governance has become paramount. The Digital Risk practice is growing rapidly, and we are looking for Senior Consultants to help drive success for our clients by navigating the complexities of the digital landscape, including the integration of AI in risk management strategies. Your key responsibilities Collaborate with clients and internal stakeholders to assess and improve digital risk management strategies, compliance frameworks, and risk mitigation efforts, with a focus on trusted AI practices where applicable. Conduct risk assessments to identify vulnerabilities and recommend appropriate controls and solutions. Support clients in navigating regulatory requirements and compliance audits, including risk mitigation strategies for digital technologies. Analyse digital risk data and insights to drive informed decision-making and optimize risk management practices. Assist in the implementation of risk management tools and automation of processes using industry-leading platforms, including those that support AI governance when relevant. Develop and maintain documentation, reports, and dashboards for risk tracking and compliance monitoring, emphasizing digital risks. Lead or contribute to digital risk maturity assessments and process improvement initiatives. Work cross-functionally with teams across IT, compliance, finance, and security to drive integrated risk management solutions. Skills and attributes for success You will be a trusted consultant with proven technical expertise in leveraging technology that would complement our Risk Consulting teams in delivering high quality solutions to our clients Strong understanding of digital risk frameworks, methodologies, and compliance requirements across various industries. Ability to interpret regulatory requirements and translate them into actionable business strategies. Proficiency in risk management tools and platforms, with experience in implementing and optimizing these solutions. Experience in conducting risk assessments and developing risk mitigation strategies. Strong analytical and problem solving skills with experience in data driven decision making. Ability to manage multiple projects and stakeholders in a dynamic environment. Strong communication and presentation skills for executive reporting and stakeholder engagement. To qualify for the role you should have Strong experience in digital risk management, cybersecurity, or related fields; experience in AI would be an additional advantage. Expertise in risk management tools and frameworks. Familiarity with regulatory compliance requirements (e.g., UK Corporate Reform, SOx, GDPR, ISO 27001) and industry best practices. Experience working with IT, compliance, and vendor management teams. A strong understanding of risk assessment methodologies and practices. Professional certifications such as CISA, CISSP, or equivalent (preferred but not mandatory). What we look for We are interested to hear from people who are motivated to form a part of a growing team, who embrace diversity and inclusion and who are market oriented and ready to help our clients solve and control their biggest issues, risks and regulatory/compliance requirements. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. We recently launched our ground breaking new fully accredited EY Tech MBA by Hult International Business School focused on technology, leadership and business skills; the entire program is delivered online, reflecting wider shift to virtual learning; and most importantly the EY Tech MBA is available to all EY people irrespective of prior qualifications or location. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible The exceptional EY experience. It's yours to build Apply Now Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters!
Feb 05, 2026
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Our Digital Risk team is dedicated to providing innovative solutions that mitigate risks associated with digital transformation, cybersecurity, and regulatory compliance. The Digital Risk practice is growing rapidly, and we are looking for Senior Consultants to help drive success for our clients by helping them navigate the complexities of the digital landscape. The opportunity Our Digital Risk team provides innovative solutions that mitigate risks associated with digital transformation, cybersecurity, and regulatory compliance. As organizations increasingly adopt AI technologies, the need for trusted AI frameworks and governance has become paramount. The Digital Risk practice is growing rapidly, and we are looking for Senior Consultants to help drive success for our clients by navigating the complexities of the digital landscape, including the integration of AI in risk management strategies. Your key responsibilities Collaborate with clients and internal stakeholders to assess and improve digital risk management strategies, compliance frameworks, and risk mitigation efforts, with a focus on trusted AI practices where applicable. Conduct risk assessments to identify vulnerabilities and recommend appropriate controls and solutions. Support clients in navigating regulatory requirements and compliance audits, including risk mitigation strategies for digital technologies. Analyse digital risk data and insights to drive informed decision-making and optimize risk management practices. Assist in the implementation of risk management tools and automation of processes using industry-leading platforms, including those that support AI governance when relevant. Develop and maintain documentation, reports, and dashboards for risk tracking and compliance monitoring, emphasizing digital risks. Lead or contribute to digital risk maturity assessments and process improvement initiatives. Work cross-functionally with teams across IT, compliance, finance, and security to drive integrated risk management solutions. Skills and attributes for success You will be a trusted consultant with proven technical expertise in leveraging technology that would complement our Risk Consulting teams in delivering high quality solutions to our clients Strong understanding of digital risk frameworks, methodologies, and compliance requirements across various industries. Ability to interpret regulatory requirements and translate them into actionable business strategies. Proficiency in risk management tools and platforms, with experience in implementing and optimizing these solutions. Experience in conducting risk assessments and developing risk mitigation strategies. Strong analytical and problem solving skills with experience in data driven decision making. Ability to manage multiple projects and stakeholders in a dynamic environment. Strong communication and presentation skills for executive reporting and stakeholder engagement. To qualify for the role you should have Strong experience in digital risk management, cybersecurity, or related fields; experience in AI would be an additional advantage. Expertise in risk management tools and frameworks. Familiarity with regulatory compliance requirements (e.g., UK Corporate Reform, SOx, GDPR, ISO 27001) and industry best practices. Experience working with IT, compliance, and vendor management teams. A strong understanding of risk assessment methodologies and practices. Professional certifications such as CISA, CISSP, or equivalent (preferred but not mandatory). What we look for We are interested to hear from people who are motivated to form a part of a growing team, who embrace diversity and inclusion and who are market oriented and ready to help our clients solve and control their biggest issues, risks and regulatory/compliance requirements. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. We recently launched our ground breaking new fully accredited EY Tech MBA by Hult International Business School focused on technology, leadership and business skills; the entire program is delivered online, reflecting wider shift to virtual learning; and most importantly the EY Tech MBA is available to all EY people irrespective of prior qualifications or location. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible The exceptional EY experience. It's yours to build Apply Now Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters!
Overview Site Name: UK - London - New Oxford Street, Stevenage, Upper Providence, Wavre Posted Date: Feb 2 2026 We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme. We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work. Discover more about our company wide benefits and life at GSK on our webpage Life at GSK GSK Associate Director, Decision Science for Clinical Operations This is an exciting opportunity to channel your passion for innovation in the field of Statistics and Data Science to help shape the future of the Biostatistics function and transform the way in which GSK uses data and quantitative thinking to drive decision-making in R&D. Biostatistics is the single-largest functional group of Statisticians, Programmers and Data Scientists within GSK R&D, numbering approx. 900 permanent people in the US, UK, Europe and India. Our mission is to put statistical thinking at the heart of R&D decision-making, to ensure that predictive models, well-designed experiments, and trials deliver robust evidence as the input to those decisions, ultimately making the R&D process more efficient. We are investing in our cutting-edge innovation capabilities by expanding the Statistics & Data Science Innovation Hub (SDS-IH) led by Prof Nicky Best. The vision of SDS-IH is to be the catalyst for innovation and advanced data-driven decision making. In this role, you will work closely with SDS-IH to embed sophisticated analytics into Global Clinical Operations (GCO), enabling stakeholders to make timely, robust, and impactful decisions. As the Associate Director of Decision Science for Clinical Operations, you will serve as a strategic thought partner to senior R&D leadership, architecting the future of how GSK plans and executes clinical trials. Your mission is to embed sophisticated analytics and data-driven frameworks into the core of GCO. You will frame and model complex operational scenarios, quantify risks and trade-offs, and challenge assumptions to discover and unlock added value for high-impact R&D projects. By translating analytical insights into clear, actionable strategies, you will drive decision quality and accelerate the delivery of new medicines to patients. In this role you will be involved in Strategic & Facilitative Leadership Partner with GCO's Decision Analytics team to lead high-stakes strategic discussions with clinical development leadership to frame complex business problems, develop differentiated options, and define clear analytical pathways. Synthesize diverse evidence, including empirical data and expert judgment, to construct cohesive decision models that guide strategy. Influence key investment and operational decisions by translating complex model outputs into compelling narratives and actionable recommendations for executive audiences. Advanced Modeling & Analytics Implement advanced decision models to quantify risk and identify value-add opportunities in study timelines and resource allocation. Deliver robust predictive models for critical operational challenges, including patient recruitment, site performance, and milestone attainment, to create value optimal and risk-aware delivery strategies. Identify and champion non-obvious value-add opportunities by applying innovative analytical approaches to complex clinical operations challenges. 3. Technical Innovation & Capability Development Drive the design and deployment of scalable analytics solutions, including production-ready models, automated monitoring systems, and real-time data pipelines. Champion best-in-class DevOps practices, including version control (Git), CI/CD pipelines, and automated testing to ensure robust, reproducible, and scalable solutions. Train and mentor colleagues on the use of tools, methods, and structured decision frameworks to build organizational capability. Why you? Basic Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: PhD (preferred) in a quantitative field (e.g., Data Science, Statistics, Computer Science, Operations Research, Decision Analysis) or MSc with equivalent experience in the pharmaceutical or biotech industry. Proven expertise designing and building flexible decision models (e.g., Monte Carlo simulation, Bayesian analysis, scenario planning, sensitivity analysis) to quantify risk and value trade-offs. Expertise in Python or R with the ability to adapt models. Knowledge of the drug development lifecycle and Clinical Operations workflows. Track record of leading and mentoring technical teams to deliver data science solutions with measurable business impact. Exceptional communication and influencing skills, with the ability to distill complex analyses into compelling recommendations for senior leadership in a matrix environment. Preferred Qualifications & Skills: Please note the following skills are not necessary, just preferred, if you do not have them, please still apply: Hands-on experience with DevOps best practices, including Git, CI/CD, and testing. Therapeutic area depth, including knowledge of clinical development and trial design. Direct Clinical Operations experience. Decision Analysis or Management Consulting experience focused on pharmaceutical strategy or operations. Expertise in advanced methods such as Bayesian statistics, machine learning, and enrollment simulation Closing Date for Applications - 24th February 2026 Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting-edge technology to transform people's lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients' needs and have the highest probability of success. We're uniting science, technology, and talent to get ahead of disease together. Find out more: Our approach to R&D Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK . click apply for full job details
Feb 05, 2026
Full time
Overview Site Name: UK - London - New Oxford Street, Stevenage, Upper Providence, Wavre Posted Date: Feb 2 2026 We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme. We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work. Discover more about our company wide benefits and life at GSK on our webpage Life at GSK GSK Associate Director, Decision Science for Clinical Operations This is an exciting opportunity to channel your passion for innovation in the field of Statistics and Data Science to help shape the future of the Biostatistics function and transform the way in which GSK uses data and quantitative thinking to drive decision-making in R&D. Biostatistics is the single-largest functional group of Statisticians, Programmers and Data Scientists within GSK R&D, numbering approx. 900 permanent people in the US, UK, Europe and India. Our mission is to put statistical thinking at the heart of R&D decision-making, to ensure that predictive models, well-designed experiments, and trials deliver robust evidence as the input to those decisions, ultimately making the R&D process more efficient. We are investing in our cutting-edge innovation capabilities by expanding the Statistics & Data Science Innovation Hub (SDS-IH) led by Prof Nicky Best. The vision of SDS-IH is to be the catalyst for innovation and advanced data-driven decision making. In this role, you will work closely with SDS-IH to embed sophisticated analytics into Global Clinical Operations (GCO), enabling stakeholders to make timely, robust, and impactful decisions. As the Associate Director of Decision Science for Clinical Operations, you will serve as a strategic thought partner to senior R&D leadership, architecting the future of how GSK plans and executes clinical trials. Your mission is to embed sophisticated analytics and data-driven frameworks into the core of GCO. You will frame and model complex operational scenarios, quantify risks and trade-offs, and challenge assumptions to discover and unlock added value for high-impact R&D projects. By translating analytical insights into clear, actionable strategies, you will drive decision quality and accelerate the delivery of new medicines to patients. In this role you will be involved in Strategic & Facilitative Leadership Partner with GCO's Decision Analytics team to lead high-stakes strategic discussions with clinical development leadership to frame complex business problems, develop differentiated options, and define clear analytical pathways. Synthesize diverse evidence, including empirical data and expert judgment, to construct cohesive decision models that guide strategy. Influence key investment and operational decisions by translating complex model outputs into compelling narratives and actionable recommendations for executive audiences. Advanced Modeling & Analytics Implement advanced decision models to quantify risk and identify value-add opportunities in study timelines and resource allocation. Deliver robust predictive models for critical operational challenges, including patient recruitment, site performance, and milestone attainment, to create value optimal and risk-aware delivery strategies. Identify and champion non-obvious value-add opportunities by applying innovative analytical approaches to complex clinical operations challenges. 3. Technical Innovation & Capability Development Drive the design and deployment of scalable analytics solutions, including production-ready models, automated monitoring systems, and real-time data pipelines. Champion best-in-class DevOps practices, including version control (Git), CI/CD pipelines, and automated testing to ensure robust, reproducible, and scalable solutions. Train and mentor colleagues on the use of tools, methods, and structured decision frameworks to build organizational capability. Why you? Basic Qualifications & Skills: We are looking for professionals with these required skills to achieve our goals: PhD (preferred) in a quantitative field (e.g., Data Science, Statistics, Computer Science, Operations Research, Decision Analysis) or MSc with equivalent experience in the pharmaceutical or biotech industry. Proven expertise designing and building flexible decision models (e.g., Monte Carlo simulation, Bayesian analysis, scenario planning, sensitivity analysis) to quantify risk and value trade-offs. Expertise in Python or R with the ability to adapt models. Knowledge of the drug development lifecycle and Clinical Operations workflows. Track record of leading and mentoring technical teams to deliver data science solutions with measurable business impact. Exceptional communication and influencing skills, with the ability to distill complex analyses into compelling recommendations for senior leadership in a matrix environment. Preferred Qualifications & Skills: Please note the following skills are not necessary, just preferred, if you do not have them, please still apply: Hands-on experience with DevOps best practices, including Git, CI/CD, and testing. Therapeutic area depth, including knowledge of clinical development and trial design. Direct Clinical Operations experience. Decision Analysis or Management Consulting experience focused on pharmaceutical strategy or operations. Expertise in advanced methods such as Bayesian statistics, machine learning, and enrollment simulation Closing Date for Applications - 24th February 2026 Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting-edge technology to transform people's lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients' needs and have the highest probability of success. We're uniting science, technology, and talent to get ahead of disease together. Find out more: Our approach to R&D Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK . click apply for full job details
CELSIUS GRADUATE RECRUITMENT LTD
Durham, County Durham
Business Development Consultant - Graduate or Graduate Calibre £26k - £27k basic salary, Realistic £50k 1st Year On Target Earnings + Fully Expensed Hyundai Hybrid SUV Company Car + Private Healthcare + Pension + £5 daily lunch allowance Are you prepared to kickstart your career in B2B sales? If the idea of propelling your professional journey with a company committed to internal growth and steadfast dedication to gender equality in the sales industry excites you, and if you aspire to follow in the footsteps of trailblazers like Grace Beverley or Michelle Dewberry, then you've discovered the perfect place! Celsius Graduate Recruitment are thrilled to exclusively represent a prestigious £3.5 Billion conglomerate, operating across 29 countries and renowned as the global leader in sustainability and recycling within their industry. The company has experienced significant growth and investment in the UK market over the past three years, propelling them to remarkable success. Now, they are gearing up for the next exciting phase of expansion in the UK. As the largest supplier to the NHS in the UK and serving major hotel chains and supermarkets such as Tesco and Sainsbury's, this multilevel service provider offers an exceptional opportunity for motivated and ambitious graduates to join their well-established sales team. The company provides a comprehensive graduate training program, boasting an impressive 86% employee satisfaction rating. Over 30% of their management team has been promoted internally through their career progression program! Our client are seeking highly motivated graduate and graduate calibre individuals who are committed to pursuing a career in B2B sales. If you aspire to take control of your earnings, build a career within a global corporate entity, thrive in a challenging and targeted environment, and are eager to undergo professional development in a structured setting, then this role is tailored to you. As a specialist and world-leading entity in multilevel textile and facilities services, you will contribute to enhancing the company's stellar reputation in the industry. Your responsibilities will involve developing new accounts and business within a designated territory, with full support, and a comprehensive, accredited training program designed specifically for graduates. If you are passionate about sales and envision a successful career in a corporate organisation, seize this opportunity to be part of an exciting journey. To learn more about this career and our outstanding client, and to be considered for the selection process, please submit your application as soon as possible!
Feb 05, 2026
Full time
Business Development Consultant - Graduate or Graduate Calibre £26k - £27k basic salary, Realistic £50k 1st Year On Target Earnings + Fully Expensed Hyundai Hybrid SUV Company Car + Private Healthcare + Pension + £5 daily lunch allowance Are you prepared to kickstart your career in B2B sales? If the idea of propelling your professional journey with a company committed to internal growth and steadfast dedication to gender equality in the sales industry excites you, and if you aspire to follow in the footsteps of trailblazers like Grace Beverley or Michelle Dewberry, then you've discovered the perfect place! Celsius Graduate Recruitment are thrilled to exclusively represent a prestigious £3.5 Billion conglomerate, operating across 29 countries and renowned as the global leader in sustainability and recycling within their industry. The company has experienced significant growth and investment in the UK market over the past three years, propelling them to remarkable success. Now, they are gearing up for the next exciting phase of expansion in the UK. As the largest supplier to the NHS in the UK and serving major hotel chains and supermarkets such as Tesco and Sainsbury's, this multilevel service provider offers an exceptional opportunity for motivated and ambitious graduates to join their well-established sales team. The company provides a comprehensive graduate training program, boasting an impressive 86% employee satisfaction rating. Over 30% of their management team has been promoted internally through their career progression program! Our client are seeking highly motivated graduate and graduate calibre individuals who are committed to pursuing a career in B2B sales. If you aspire to take control of your earnings, build a career within a global corporate entity, thrive in a challenging and targeted environment, and are eager to undergo professional development in a structured setting, then this role is tailored to you. As a specialist and world-leading entity in multilevel textile and facilities services, you will contribute to enhancing the company's stellar reputation in the industry. Your responsibilities will involve developing new accounts and business within a designated territory, with full support, and a comprehensive, accredited training program designed specifically for graduates. If you are passionate about sales and envision a successful career in a corporate organisation, seize this opportunity to be part of an exciting journey. To learn more about this career and our outstanding client, and to be considered for the selection process, please submit your application as soon as possible!
Geotechnical Engineer Reading 40,000 - 45,000 Are you a Geotechnical Design Engineer looking for your next exciting opportunity? A forward-thinking sustainability and engineering consultancy in Reading is seeking a motivated engineer to join their expanding team. This is a fantastic chance to contribute to large-scale, sustainable infrastructure projects that make a meaningful environmental impact. As a Geotechnical Design Engineer, your key responsibilities will include leading geotechnical design and analysis, providing technical oversight and approvals, managing project teams, supporting financial and programme management, and mentoring junior staff. You will also play an active role in multidisciplinary collaboration and contribute to business development and strategic planning within the sustainability sector. This position offers the opportunity to work closely with industry specialists across a wide range of environmentally focused sectors, including renewable energy, transportation, low-carbon development, and ecological enhancement. The company is committed to supporting professional growth, offering structured development plans and full support towards chartership-creating an ideal environment for long-term career progression. Essential Criteria: Degree in Civil Engineering, Geology, or a related discipline with relevant industry experience Full UK driving licence Strong leadership and communication skills Ability to commute to the Reading office Company Benefits: Competitive salary Generous holiday allowance Strong pension scheme Internal training and CPD opportunities Support towards chartership If you are a Geotechnical Design Engineer who thrives on problem-solving, sustainability, and leading innovative engineering projects, please send your CV to (url removed) or call (phone number removed).
Feb 05, 2026
Full time
Geotechnical Engineer Reading 40,000 - 45,000 Are you a Geotechnical Design Engineer looking for your next exciting opportunity? A forward-thinking sustainability and engineering consultancy in Reading is seeking a motivated engineer to join their expanding team. This is a fantastic chance to contribute to large-scale, sustainable infrastructure projects that make a meaningful environmental impact. As a Geotechnical Design Engineer, your key responsibilities will include leading geotechnical design and analysis, providing technical oversight and approvals, managing project teams, supporting financial and programme management, and mentoring junior staff. You will also play an active role in multidisciplinary collaboration and contribute to business development and strategic planning within the sustainability sector. This position offers the opportunity to work closely with industry specialists across a wide range of environmentally focused sectors, including renewable energy, transportation, low-carbon development, and ecological enhancement. The company is committed to supporting professional growth, offering structured development plans and full support towards chartership-creating an ideal environment for long-term career progression. Essential Criteria: Degree in Civil Engineering, Geology, or a related discipline with relevant industry experience Full UK driving licence Strong leadership and communication skills Ability to commute to the Reading office Company Benefits: Competitive salary Generous holiday allowance Strong pension scheme Internal training and CPD opportunities Support towards chartership If you are a Geotechnical Design Engineer who thrives on problem-solving, sustainability, and leading innovative engineering projects, please send your CV to (url removed) or call (phone number removed).
Help shape the future of leadership across the social impact sector This is a rare opportunity to lead and grow an established executive search practice delivering some of the most important mandates in one of the most critical sectors for communities in the UK and internationally. As Director of our Executive Search practice, you will also have a seat on the Prospectus Leadership Team, influencing the wider business. As the first recruitment agency in the UK to become a certified B Corp, Prospectus is a recruitment business with a difference where commercial performance and social purpose are not in tension, they reinforce each other. For 70 years we have been working across the UK and internationally to connect talented people with social impact organisations - our clients change the world for individuals, communities and society and we are proud of the part we play in that. Prospectus is a values-driven organisation with strong market reputation, long-standing client relationships and ambitious plans for the future. Essential to our culture and success is our non-commission salary structure which empowers our consultants to work truly collaboratively with each other and with our clients and candidates. As Director of Executive Search, you will take full ownership of our retained search business with the mandate, autonomy and support to scale it further. You will work with boards, CEOs and senior leaders of charities, foundations, NGOs and social enterprises, helping them appoint the leadership they need to deliver lasting impact. This is an opportunity to lead in a fast-paced, consultative environment where you will play a pivotal role in identifying and appointing exceptional leaders that drive meaningful change in organisations and society. We are looking for a senior leader who is: Commercially astute and able to demonstrate previous responsibility for team performance and income delivery A credible adviser to boards and senior leaders Confident owning a P&L and making strategic decisions, and able to demonstrate strong business development capability Passionate about inclusive recruitment and equity in leadership Curious about how AI and technology can responsibly enhance search practice Collaborative, emotionally intelligent and values-led You may come from an executive search background, the not-for-profit sector, or a closely aligned advisory environment - what matters most is your judgement, credibility and ambition. Prospectus is committed to being a diverse and inclusive place of work and we are proud of the progress we have made in our support for diverse communities, both as a partner to our clients and as an employer. To ensure we continue this progress, we particularly welcome applications from groups that are underrepresented at a senior level at Prospectus, including those from the global majority and people with disabilities. As a Disability Confident employer, we commit to interviewing all candidates with a disability who meet the minimum requirements for the role. On application you will be sent an email giving you the opportunity to inform us if you have a disability and whether you require any reasonable adjustments for the recruitment process. We are open to discussing flexible working options within the role requirement. Recruitment Timeline Deadline for applications : 27th February 2026. First stage interviews: w/c 9th March 2026 in person at the Prospectus office. Second stage interviews : w/c 16th March 2026 in person at the Prospectus office. For an informal and confidential conversation about the opportunity please contact Borge Andreassen on or via email ( ). To apply for the role please submit a copy of your CV. We will review applications on a rolling basis and may contact you before the submission deadline for a preliminary conversation by phone.
Feb 05, 2026
Full time
Help shape the future of leadership across the social impact sector This is a rare opportunity to lead and grow an established executive search practice delivering some of the most important mandates in one of the most critical sectors for communities in the UK and internationally. As Director of our Executive Search practice, you will also have a seat on the Prospectus Leadership Team, influencing the wider business. As the first recruitment agency in the UK to become a certified B Corp, Prospectus is a recruitment business with a difference where commercial performance and social purpose are not in tension, they reinforce each other. For 70 years we have been working across the UK and internationally to connect talented people with social impact organisations - our clients change the world for individuals, communities and society and we are proud of the part we play in that. Prospectus is a values-driven organisation with strong market reputation, long-standing client relationships and ambitious plans for the future. Essential to our culture and success is our non-commission salary structure which empowers our consultants to work truly collaboratively with each other and with our clients and candidates. As Director of Executive Search, you will take full ownership of our retained search business with the mandate, autonomy and support to scale it further. You will work with boards, CEOs and senior leaders of charities, foundations, NGOs and social enterprises, helping them appoint the leadership they need to deliver lasting impact. This is an opportunity to lead in a fast-paced, consultative environment where you will play a pivotal role in identifying and appointing exceptional leaders that drive meaningful change in organisations and society. We are looking for a senior leader who is: Commercially astute and able to demonstrate previous responsibility for team performance and income delivery A credible adviser to boards and senior leaders Confident owning a P&L and making strategic decisions, and able to demonstrate strong business development capability Passionate about inclusive recruitment and equity in leadership Curious about how AI and technology can responsibly enhance search practice Collaborative, emotionally intelligent and values-led You may come from an executive search background, the not-for-profit sector, or a closely aligned advisory environment - what matters most is your judgement, credibility and ambition. Prospectus is committed to being a diverse and inclusive place of work and we are proud of the progress we have made in our support for diverse communities, both as a partner to our clients and as an employer. To ensure we continue this progress, we particularly welcome applications from groups that are underrepresented at a senior level at Prospectus, including those from the global majority and people with disabilities. As a Disability Confident employer, we commit to interviewing all candidates with a disability who meet the minimum requirements for the role. On application you will be sent an email giving you the opportunity to inform us if you have a disability and whether you require any reasonable adjustments for the recruitment process. We are open to discussing flexible working options within the role requirement. Recruitment Timeline Deadline for applications : 27th February 2026. First stage interviews: w/c 9th March 2026 in person at the Prospectus office. Second stage interviews : w/c 16th March 2026 in person at the Prospectus office. For an informal and confidential conversation about the opportunity please contact Borge Andreassen on or via email ( ). To apply for the role please submit a copy of your CV. We will review applications on a rolling basis and may contact you before the submission deadline for a preliminary conversation by phone.
Manager, Transformation Delivery, Business Consulting, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Requisition ID: Manager, Business Consulting _ Transformation Delivery (TD) - Project Management, Belfast OR Derry, Londonderry The Team and the opportunity If you are looking to join a dynamic and diverse team delivering large-scale transformation programme consultancy services, come and talk to EY's Transformation Delivery team about the opportunities we can offer you. To continue the successful growth of our TD team within EY's Consulting practice, we are looking for experienced, motivated people who have previously worked in programme and project management, business or digital transformation roles, either in industry or in a client-side advisory role to join our team. For further information, check out our website: About TD in EY Our TD team sits within the Business Consulting sub-service line of EY Consulting. With a clear purpose of 'building a better working world', EY's TD team is committed to delivering exceptional client services across a range of sectors across the Island of Ireland. In EY, our approach to exceptional delivery for our clients is underpinned by three defining features: We provide transformation and project management capability to clients to help them deliver transformational projects and programmes that deliver real business value. We work with a diverse group of clients across a range of sectors including government and public sector, energy and utilities, transport, education, consumer products and retail. We collaborate with EY teams to bring the best of EY to our clients which includes a full suite of consultancy services. Your key responsibilities In order to continue to grow EY's successful TD business, we are looking for experienced Managers. Client Responsibilities: Managing and delivering transformation projects to time, cost and quality; Working with clients across our focus sectors: government, health, utilities, transport, and telco to consistently deliver exceptional client service; Working as part of a team to ensure that all project deliverables are managed to time, cost and quality; Ensuring that project plans, project logs (e.g., risks, assumptions, issues, dependencies) and project budgets are managed effectively; Delivery of major project/programme activities, including business process design, testing and end user training involving multiple cross-functional stakeholders; Working directly with clients on a regular basis to help create innovative insights and solutions to meet their needs; Integrating data to inform insights by sharing technical, sector and market knowledge; Solving business and technology issues through collaboration and teaming; Applying knowledge, experience and expertise to shape services to clients with limited direction, including development of high-quality work products and presentation of project outputs, as required. Internal Responsibilities: Assisting in client account management activities such as recruitment for the project team, managing financial aspects of client engagements, and quality and risk management; Building valued relationships with clients and colleagues to assist in generating new business opportunities for EY; Providing a supporting role in presentations and proposals for elements of medium to high complex projects to prospective and existing clients; Communicating effectively with EY senior management and working to build, manage and motivate high-performing teams; Understanding all our service offerings and actively identifying opportunities to better serve clients; Building strong internal relationships within consulting and across other services lines; Supporting team development activities, including; Supporting, coaching, and mentoring activities; Conducting performance reviews and contributing to performance feedback; Contributing to people initiatives including recruiting, retaining and training activities; Maintaining an educational programme to continually develop technical skills; Understanding, following and communicating workplace policies and procedures Skills and attributes for success To qualify for the role, you must have: Experience in a management consulting or similar advisory role in industry or the public sector Project Management experience managing and delivering large-scale projects, programmes and transformations, including project planning and monitoring, resource management (including project finances), benefits realisation, etc.; Experience as a client-facing project manager, using waterfall methodologies across one or more of our focus sectors (government and public sector, energy and utilities, transport, education, consumer products and retail) Ideal candidates will have agile certifications such as Professional Scrum Master / Product Owner, SAFe Scrum Master / Product Owner Ideal candidates will have multidisciplinary experience including project management, business process design, testing the solution and end user training. Excellent stakeholder management and communication skills with a track record in managing complex stakeholder programmes; Good understanding of project governance and change management principles; Additional professional qualifications, such as PRINCE2 or PMP, are desirable. Additional areas of interest include: process improvement, agile methodologies and business case development. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership:We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Feb 05, 2026
Full time
Manager, Transformation Delivery, Business Consulting, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Requisition ID: Manager, Business Consulting _ Transformation Delivery (TD) - Project Management, Belfast OR Derry, Londonderry The Team and the opportunity If you are looking to join a dynamic and diverse team delivering large-scale transformation programme consultancy services, come and talk to EY's Transformation Delivery team about the opportunities we can offer you. To continue the successful growth of our TD team within EY's Consulting practice, we are looking for experienced, motivated people who have previously worked in programme and project management, business or digital transformation roles, either in industry or in a client-side advisory role to join our team. For further information, check out our website: About TD in EY Our TD team sits within the Business Consulting sub-service line of EY Consulting. With a clear purpose of 'building a better working world', EY's TD team is committed to delivering exceptional client services across a range of sectors across the Island of Ireland. In EY, our approach to exceptional delivery for our clients is underpinned by three defining features: We provide transformation and project management capability to clients to help them deliver transformational projects and programmes that deliver real business value. We work with a diverse group of clients across a range of sectors including government and public sector, energy and utilities, transport, education, consumer products and retail. We collaborate with EY teams to bring the best of EY to our clients which includes a full suite of consultancy services. Your key responsibilities In order to continue to grow EY's successful TD business, we are looking for experienced Managers. Client Responsibilities: Managing and delivering transformation projects to time, cost and quality; Working with clients across our focus sectors: government, health, utilities, transport, and telco to consistently deliver exceptional client service; Working as part of a team to ensure that all project deliverables are managed to time, cost and quality; Ensuring that project plans, project logs (e.g., risks, assumptions, issues, dependencies) and project budgets are managed effectively; Delivery of major project/programme activities, including business process design, testing and end user training involving multiple cross-functional stakeholders; Working directly with clients on a regular basis to help create innovative insights and solutions to meet their needs; Integrating data to inform insights by sharing technical, sector and market knowledge; Solving business and technology issues through collaboration and teaming; Applying knowledge, experience and expertise to shape services to clients with limited direction, including development of high-quality work products and presentation of project outputs, as required. Internal Responsibilities: Assisting in client account management activities such as recruitment for the project team, managing financial aspects of client engagements, and quality and risk management; Building valued relationships with clients and colleagues to assist in generating new business opportunities for EY; Providing a supporting role in presentations and proposals for elements of medium to high complex projects to prospective and existing clients; Communicating effectively with EY senior management and working to build, manage and motivate high-performing teams; Understanding all our service offerings and actively identifying opportunities to better serve clients; Building strong internal relationships within consulting and across other services lines; Supporting team development activities, including; Supporting, coaching, and mentoring activities; Conducting performance reviews and contributing to performance feedback; Contributing to people initiatives including recruiting, retaining and training activities; Maintaining an educational programme to continually develop technical skills; Understanding, following and communicating workplace policies and procedures Skills and attributes for success To qualify for the role, you must have: Experience in a management consulting or similar advisory role in industry or the public sector Project Management experience managing and delivering large-scale projects, programmes and transformations, including project planning and monitoring, resource management (including project finances), benefits realisation, etc.; Experience as a client-facing project manager, using waterfall methodologies across one or more of our focus sectors (government and public sector, energy and utilities, transport, education, consumer products and retail) Ideal candidates will have agile certifications such as Professional Scrum Master / Product Owner, SAFe Scrum Master / Product Owner Ideal candidates will have multidisciplinary experience including project management, business process design, testing the solution and end user training. Excellent stakeholder management and communication skills with a track record in managing complex stakeholder programmes; Good understanding of project governance and change management principles; Additional professional qualifications, such as PRINCE2 or PMP, are desirable. Additional areas of interest include: process improvement, agile methodologies and business case development. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership:We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Field Sales Representative Hand Tools Job Title: Field Sales Representative Hand Tools Industry Sector: Area Sales Manager, Field Sales Executive, Sales Representative, Business Development Manager, Independent Builders Merchants, Plumbing Merchants, DIY & Hardware Stores, Independent Retailers, Building Products, Construction, Hand Tools Area to be covered: South West & South Wales (must be based Bristol) Remuneration: £30,000-£33,000 + commission Benefits: £5,400 car allowance & benefits The role of the Area Sales Manager Hand Tools will involve: Field sales role, selling a distributed range of mid-market hand tools Selling into independent builders merchants, plumbing merchants, DIY & hardware stores, and independent retailers 100% new business Turnover target will be set based on your experience Typical order vales around £350 Typical on-boarding process for new independent retail customers, 2-3 months All customers are independent, as our client is not part of any buying groups The ideal applicant will be an Field Sales Representative Hand Tools with: Must have field sales experience with independent builders merchants, plumbing merchants, DIY & hardware stores or independent retailers Experience of having sold hand tools is not essential as full product training will be provided Must be IT proficient/ computer literate Go getter with roll sleeves up mentality Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Area Sales Manager, Field Sales Executive, Sales Representative, Business Development Manager, Independent Builders Merchants, Plumbing Merchants, DIY & Hardware Stores, Independent Retailers, Building Products, Construction, Hand Tools
Feb 05, 2026
Full time
Field Sales Representative Hand Tools Job Title: Field Sales Representative Hand Tools Industry Sector: Area Sales Manager, Field Sales Executive, Sales Representative, Business Development Manager, Independent Builders Merchants, Plumbing Merchants, DIY & Hardware Stores, Independent Retailers, Building Products, Construction, Hand Tools Area to be covered: South West & South Wales (must be based Bristol) Remuneration: £30,000-£33,000 + commission Benefits: £5,400 car allowance & benefits The role of the Area Sales Manager Hand Tools will involve: Field sales role, selling a distributed range of mid-market hand tools Selling into independent builders merchants, plumbing merchants, DIY & hardware stores, and independent retailers 100% new business Turnover target will be set based on your experience Typical order vales around £350 Typical on-boarding process for new independent retail customers, 2-3 months All customers are independent, as our client is not part of any buying groups The ideal applicant will be an Field Sales Representative Hand Tools with: Must have field sales experience with independent builders merchants, plumbing merchants, DIY & hardware stores or independent retailers Experience of having sold hand tools is not essential as full product training will be provided Must be IT proficient/ computer literate Go getter with roll sleeves up mentality Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Area Sales Manager, Field Sales Executive, Sales Representative, Business Development Manager, Independent Builders Merchants, Plumbing Merchants, DIY & Hardware Stores, Independent Retailers, Building Products, Construction, Hand Tools
This Sales Account Executive position is a challenging and complex office based role, providing regular contact with customers and other functions, to ensure all our customers receive an excellent level of service. The successful applicant will need to be a highly motivated individual with exceptional administration skills. This position would be suited to someone with experience in a sales administration environment, the ability to identify and respond to customer enquiries, and carry out all sales administration procedures to a high level of detail. THE ROLE: Input of customer orders, contracts, forecasts and price files into the SAP system, in order to maintain an accurate reference point. Carry out administrative procedures within the sales department, such as processing invoices and credit requests. Monitor and control new product development requirements liaising with National Account Managers, customers (including internal and external customer site visits), product design and manufacturing. Respond to customer enquiries, liaising with other departments in order to resolve queries, solve problems and maintain a high-quality service. Monitor sales information on customer performance, stock levels, stock invoicing, slow moving stock and equipment so that problems can be identified and dealt with. THE CANDIDATE: Required skills / qualifications: Strong administration skills. Be customer focused. Be able to manage multiple tasks. Have excellent communication and influencing skills. A high level of Excel proficiency (including pivot tables etc). SAP system experience preferred but not essential. Manufacturing experience desirable. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Feb 05, 2026
Full time
This Sales Account Executive position is a challenging and complex office based role, providing regular contact with customers and other functions, to ensure all our customers receive an excellent level of service. The successful applicant will need to be a highly motivated individual with exceptional administration skills. This position would be suited to someone with experience in a sales administration environment, the ability to identify and respond to customer enquiries, and carry out all sales administration procedures to a high level of detail. THE ROLE: Input of customer orders, contracts, forecasts and price files into the SAP system, in order to maintain an accurate reference point. Carry out administrative procedures within the sales department, such as processing invoices and credit requests. Monitor and control new product development requirements liaising with National Account Managers, customers (including internal and external customer site visits), product design and manufacturing. Respond to customer enquiries, liaising with other departments in order to resolve queries, solve problems and maintain a high-quality service. Monitor sales information on customer performance, stock levels, stock invoicing, slow moving stock and equipment so that problems can be identified and dealt with. THE CANDIDATE: Required skills / qualifications: Strong administration skills. Be customer focused. Be able to manage multiple tasks. Have excellent communication and influencing skills. A high level of Excel proficiency (including pivot tables etc). SAP system experience preferred but not essential. Manufacturing experience desirable. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Overview Location: London Other locations: Anywhere in Country Date: 28 Jan 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Senior Consultant - Data Protection About EY: At EY, we are committed to building a better working world. Our Cybersecurity Consulting Practice is rapidly expanding, and we are investing in our capabilities to meet the increasing demand for cybersecurity solutions. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edge security transformation programs and services. Join us and build an exceptional experience for yourself, and a better working world for all. Responsibilities Supporting end to end data protection programmes at a UK and global level from design through to build and implementation. Delivering discrete elements of programmes and projects. Conducting data protection maturity and gap assessments, including evaluation of the control landscape - data loss prevention/ insider threat and information management solutions; user awareness and training. Data discovery programmes and data inventory management to meet regulatory and security requirements. Data Loss Prevention assessment, strategy and implementation programmes. Data governance and data ethics review, management and design. Design and configuration of specific technology solutions associated with data protection - e.g. Microsoft Purview, BigID, OneTrust. Privacy technology advisory and implementation activities. Data Classification, handling and operational engagements to support effective privacy and security strategies. Work with colleagues in the UK and globally to develop new and innovative compliance services, focusing on emerging legislation and technology as well as maturity of existing operations in specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will have opportunities to work across all aspects of Cyber, Technology and business solutions. Your key responsibilities - delivering engagements and building productive relationships with client stakeholders through project delivery. Contributing to articles and thought pieces. Working with prospective clients on the planning and delivery phase of engagements. Creating high quality reports as part of a team, for review by engagement and project leaders. Working with senior practice leaders and market leaders in the creation of proposals and marketing material. Qualifications To qualify for the role you must have professional experience within a consulting or professional services organisation operating within the Data Protection and privacy space. This includes ability to understand, assess and deliver programmes and technical implementation of data protection tooling. Experience of delivering data protection programmes across the areas: classification, Data Loss Prevention, CASB and data management. Experience should range from assessment to programme redesign and implementation. Experience working with others in the development and delivery of complex client solutions and/or proposition development. A good understanding of privacy processes and requirements, from governance and data subject rights through to data mapping, privacy operations and privacy risk management. Ideally, you'll also have security and privacy relation qualifications such as CIPP/E, CIPP/M or vendor qualifications on DPP software including DLP, Classification solutions and data discovery platforms. Broader cybersecurity knowledge and skills across cyber domains including NIST, ISO 27001, cyber assessments, programmes and management. Experience with Privacy/ data management tooling such as TrustArc, OneTrust and BigID. Key delivery experience in the following disciplines: security assurance, third party management, DLP, Classification. Key sector experience in Government & Public sector / Energy & Utilities / Retail and Consumer products / Life sciences / Telecoms, Media and Technology / Transport. What we look for Core consulting skills - Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement. Proactive - a proactive individual who can get stuck in to client delivery and support the broader practice and solutions. Technical skills - Strong technical insight, practical knowledge and specialist capability. Versatility - Proven ability to adapt and learn in an innovative environment. Security and Compliance Please note: The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. TCCyberUKI2026 Cyber2026 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Feb 05, 2026
Full time
Overview Location: London Other locations: Anywhere in Country Date: 28 Jan 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Senior Consultant - Data Protection About EY: At EY, we are committed to building a better working world. Our Cybersecurity Consulting Practice is rapidly expanding, and we are investing in our capabilities to meet the increasing demand for cybersecurity solutions. Join us and be part of a global team of over 13,000 professionals dedicated to delivering cutting-edge security transformation programs and services. Join us and build an exceptional experience for yourself, and a better working world for all. Responsibilities Supporting end to end data protection programmes at a UK and global level from design through to build and implementation. Delivering discrete elements of programmes and projects. Conducting data protection maturity and gap assessments, including evaluation of the control landscape - data loss prevention/ insider threat and information management solutions; user awareness and training. Data discovery programmes and data inventory management to meet regulatory and security requirements. Data Loss Prevention assessment, strategy and implementation programmes. Data governance and data ethics review, management and design. Design and configuration of specific technology solutions associated with data protection - e.g. Microsoft Purview, BigID, OneTrust. Privacy technology advisory and implementation activities. Data Classification, handling and operational engagements to support effective privacy and security strategies. Work with colleagues in the UK and globally to develop new and innovative compliance services, focusing on emerging legislation and technology as well as maturity of existing operations in specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will have opportunities to work across all aspects of Cyber, Technology and business solutions. Your key responsibilities - delivering engagements and building productive relationships with client stakeholders through project delivery. Contributing to articles and thought pieces. Working with prospective clients on the planning and delivery phase of engagements. Creating high quality reports as part of a team, for review by engagement and project leaders. Working with senior practice leaders and market leaders in the creation of proposals and marketing material. Qualifications To qualify for the role you must have professional experience within a consulting or professional services organisation operating within the Data Protection and privacy space. This includes ability to understand, assess and deliver programmes and technical implementation of data protection tooling. Experience of delivering data protection programmes across the areas: classification, Data Loss Prevention, CASB and data management. Experience should range from assessment to programme redesign and implementation. Experience working with others in the development and delivery of complex client solutions and/or proposition development. A good understanding of privacy processes and requirements, from governance and data subject rights through to data mapping, privacy operations and privacy risk management. Ideally, you'll also have security and privacy relation qualifications such as CIPP/E, CIPP/M or vendor qualifications on DPP software including DLP, Classification solutions and data discovery platforms. Broader cybersecurity knowledge and skills across cyber domains including NIST, ISO 27001, cyber assessments, programmes and management. Experience with Privacy/ data management tooling such as TrustArc, OneTrust and BigID. Key delivery experience in the following disciplines: security assurance, third party management, DLP, Classification. Key sector experience in Government & Public sector / Energy & Utilities / Retail and Consumer products / Life sciences / Telecoms, Media and Technology / Transport. What we look for Core consulting skills - Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement. Proactive - a proactive individual who can get stuck in to client delivery and support the broader practice and solutions. Technical skills - Strong technical insight, practical knowledge and specialist capability. Versatility - Proven ability to adapt and learn in an innovative environment. Security and Compliance Please note: The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. TCCyberUKI2026 Cyber2026 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Get Staffed Online Recruitment Limited
Kendal, Cumbria
Sales Executive Luxury Watches Location: Kendal, Lake District Salary: £26,000 - £30,000 + Up to 10% Bonus + 35 hrs per week + Christmas Bonus + 29 Days Holiday + Pension Join one of the UK's most respected names in luxury timepieces. Our client doesn't just sell watches - they sell milestone experiences, craftsmanship, and trust. From their base in the heart of the Lake District, they have built a national reputation for integrity, expertise, and delivering an exceptional client experience. They specialise in the buying and selling of prestigious luxury watches and work with clients across the UK. Due to continued growth, they are looking for a confident, commercially minded Sales Executive who is comfortable taking ownership of deals, engaging directly with clients, and representing a premium brand to the highest standard. This role suits someone who is proactive, reliable, and thrives in a fast-moving sales environment where results, professionalism, and attention to detail all matter. What You'll Be Doing: Managing enquiries from clients looking to buy or sell luxury watches. Confidently handling client conversations by phone, email, and in person appointments. Building long-term, trusted relationships with high-value clients. Preparing and presenting quotations clearly and accurately. Advising clients with honesty, authority, and strong product knowledge. Organising and hosting appointments and viewings. Maintaining accurate CRM records and sales documentation. Liaising with suppliers, service centres, and internal stakeholders. Assisting with stock listings, pricing decisions, and sales analysis. Creating and appearing in short-form video and social content to support marketing and sales activity. Consistently meeting and exceeding sales targets while upholding brand standards. What They're Looking For: Proven confidence dealing directly with clients in a sales environment. Previous sales experience - luxury goods, watches, jewellery, or similar is preferred. Strong communication skills and a professional, consultative approach. High levels of organisation, reliability, and personal accountability. Comfort working independently and managing your own workload. Willingness to be visible and on camera for content creation. A genuine interest in luxury watches and high-end retail or similar is preferred. What You'll Get: Salary: £26,000 - £30,000 depending on experience + Up to 10% Bonus Bonus: Annual performance bonus. Holiday: 29 days including bank holidays. Personal Development: They invest heavily in getting you to where you want to go, whether that be training or development aligned with your strengths and interests. Hours: 35-hour week (Monday - Friday) with alternate Saturdays (those weeks are 33.5 hours with a weekday off). Pension: Workplace pension scheme. Extras: Team socials, company events, collaborative working culture. Why Join Our Client? This is a hands-on sales role within a growing, well-respected luxury business. You'll work closely with high-value stock, engaged clients, and a team that values professionalism, consistency, and results. If you're confident, dependable, and motivated by delivering outstanding client experiences, while closing meaningful deals, they would love to hear from you. How to Apply Please apply now via our client's short application process, including a couple of quick assessments designed to help them (and you) make sure it's the right fit. You'll even get your own behavioural profile to keep - a great insight into how you work best. Interviews are ongoing with a start planned for February 2026, so please apply right away!
Feb 04, 2026
Full time
Sales Executive Luxury Watches Location: Kendal, Lake District Salary: £26,000 - £30,000 + Up to 10% Bonus + 35 hrs per week + Christmas Bonus + 29 Days Holiday + Pension Join one of the UK's most respected names in luxury timepieces. Our client doesn't just sell watches - they sell milestone experiences, craftsmanship, and trust. From their base in the heart of the Lake District, they have built a national reputation for integrity, expertise, and delivering an exceptional client experience. They specialise in the buying and selling of prestigious luxury watches and work with clients across the UK. Due to continued growth, they are looking for a confident, commercially minded Sales Executive who is comfortable taking ownership of deals, engaging directly with clients, and representing a premium brand to the highest standard. This role suits someone who is proactive, reliable, and thrives in a fast-moving sales environment where results, professionalism, and attention to detail all matter. What You'll Be Doing: Managing enquiries from clients looking to buy or sell luxury watches. Confidently handling client conversations by phone, email, and in person appointments. Building long-term, trusted relationships with high-value clients. Preparing and presenting quotations clearly and accurately. Advising clients with honesty, authority, and strong product knowledge. Organising and hosting appointments and viewings. Maintaining accurate CRM records and sales documentation. Liaising with suppliers, service centres, and internal stakeholders. Assisting with stock listings, pricing decisions, and sales analysis. Creating and appearing in short-form video and social content to support marketing and sales activity. Consistently meeting and exceeding sales targets while upholding brand standards. What They're Looking For: Proven confidence dealing directly with clients in a sales environment. Previous sales experience - luxury goods, watches, jewellery, or similar is preferred. Strong communication skills and a professional, consultative approach. High levels of organisation, reliability, and personal accountability. Comfort working independently and managing your own workload. Willingness to be visible and on camera for content creation. A genuine interest in luxury watches and high-end retail or similar is preferred. What You'll Get: Salary: £26,000 - £30,000 depending on experience + Up to 10% Bonus Bonus: Annual performance bonus. Holiday: 29 days including bank holidays. Personal Development: They invest heavily in getting you to where you want to go, whether that be training or development aligned with your strengths and interests. Hours: 35-hour week (Monday - Friday) with alternate Saturdays (those weeks are 33.5 hours with a weekday off). Pension: Workplace pension scheme. Extras: Team socials, company events, collaborative working culture. Why Join Our Client? This is a hands-on sales role within a growing, well-respected luxury business. You'll work closely with high-value stock, engaged clients, and a team that values professionalism, consistency, and results. If you're confident, dependable, and motivated by delivering outstanding client experiences, while closing meaningful deals, they would love to hear from you. How to Apply Please apply now via our client's short application process, including a couple of quick assessments designed to help them (and you) make sure it's the right fit. You'll even get your own behavioural profile to keep - a great insight into how you work best. Interviews are ongoing with a start planned for February 2026, so please apply right away!
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Feb 04, 2026
Full time
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
Feb 04, 2026
Full time
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
18-Month Fixed-Term Contract (FTC) Full Time, 37.5 hours per week About the Role Our client are passionate about removing inefficiencies and giving our team the tools they need to be the best. They have started a journey to improve one of our core system Site Information Management Systems (SIMS) and are looking for a talented Project Manager to join their dynamic team and work with the business to make the development programme a success. They are seeking a highly skilled and strategic Project Manager to join our Business IT team as part of the SIMS programme, working alongside a Programme Manager, Business Analysts and Solutions Architects. The Project Manager will play a crucial role in driving the activity required to re-develop their SIMS platform by developing and managing project plans, collaborating with internal and external stakeholders, and working in an agile manner to achieve key business objectives. This role involves deep engagement with stakeholders at all levels, active dependency and resource management, and the ability to influence business decisions. Understanding the context of the SIMS platform; you will drive new and potentially disruptive approaches to performing business activities. You will lead project teams to successfully develop and deliver key components in the SIMS platform, ensuring critical technological and business dependencies are considered and play a key role in transforming these to development activity. The role is hybrid, working from home mostly but coming into one of their offices/sites (locations include Warrington, Coventry, Solihull, Tamworth and Wakefield) as and when your project requires you to, for project workshops and team meetings etc. About You They are looking for a Project Manager with credible experience and a proven track record of delivering in projects as part of a programme, from small-scale process changes to large, complex technical initiatives including system and data improvements. You need to have solid experience in managing relationships with senior executives and key stakeholders as well as leading a project team, ensuring clear and effective communication and reporting between Projects and Programme, Internal Stakeholders, IT and 3rd party vendors. You need to be adept at identifying risks and dependencies in a fast-moving environment, managing multiple projects through associated budget and resource constraints and drive quality standards throughout the project team. A project management qualification (e.g., APM Practitioner, PRINCE2 etc.) is required. A certification in Agile Project Management or previous experience of delivering in an Agile environment is an advantage. Benefits They strive to support our colleagues to achieve a healthy work-life balance. They understand that many of our people have family and personal responsibilities and so we are committed to providing that support. Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service and the holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance (where applicable); People Portal for high street discounts; Long Service Wards; Sharesave Plan; Incentive Scheme; Enhanced Family leave and more! About Us Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for their customers, partners and ourselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with their customers and supply chain partners drives our business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application. Our client encourages diversity of people and thought, and embrace peoples' differences. Everyone is unique and they value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring we create the very best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. They actively promote an inclusive culture where you can be yourself at work. It's this approach they believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment. Our client is an equal opportunities employer and has been accredited with the Positive About Disabled People 'Two Ticks' accreditation. They are also an Investors in People company.
Feb 04, 2026
Full time
18-Month Fixed-Term Contract (FTC) Full Time, 37.5 hours per week About the Role Our client are passionate about removing inefficiencies and giving our team the tools they need to be the best. They have started a journey to improve one of our core system Site Information Management Systems (SIMS) and are looking for a talented Project Manager to join their dynamic team and work with the business to make the development programme a success. They are seeking a highly skilled and strategic Project Manager to join our Business IT team as part of the SIMS programme, working alongside a Programme Manager, Business Analysts and Solutions Architects. The Project Manager will play a crucial role in driving the activity required to re-develop their SIMS platform by developing and managing project plans, collaborating with internal and external stakeholders, and working in an agile manner to achieve key business objectives. This role involves deep engagement with stakeholders at all levels, active dependency and resource management, and the ability to influence business decisions. Understanding the context of the SIMS platform; you will drive new and potentially disruptive approaches to performing business activities. You will lead project teams to successfully develop and deliver key components in the SIMS platform, ensuring critical technological and business dependencies are considered and play a key role in transforming these to development activity. The role is hybrid, working from home mostly but coming into one of their offices/sites (locations include Warrington, Coventry, Solihull, Tamworth and Wakefield) as and when your project requires you to, for project workshops and team meetings etc. About You They are looking for a Project Manager with credible experience and a proven track record of delivering in projects as part of a programme, from small-scale process changes to large, complex technical initiatives including system and data improvements. You need to have solid experience in managing relationships with senior executives and key stakeholders as well as leading a project team, ensuring clear and effective communication and reporting between Projects and Programme, Internal Stakeholders, IT and 3rd party vendors. You need to be adept at identifying risks and dependencies in a fast-moving environment, managing multiple projects through associated budget and resource constraints and drive quality standards throughout the project team. A project management qualification (e.g., APM Practitioner, PRINCE2 etc.) is required. A certification in Agile Project Management or previous experience of delivering in an Agile environment is an advantage. Benefits They strive to support our colleagues to achieve a healthy work-life balance. They understand that many of our people have family and personal responsibilities and so we are committed to providing that support. Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service and the holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance (where applicable); People Portal for high street discounts; Long Service Wards; Sharesave Plan; Incentive Scheme; Enhanced Family leave and more! About Us Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for their customers, partners and ourselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with their customers and supply chain partners drives our business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application. Our client encourages diversity of people and thought, and embrace peoples' differences. Everyone is unique and they value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring we create the very best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. They actively promote an inclusive culture where you can be yourself at work. It's this approach they believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment. Our client is an equal opportunities employer and has been accredited with the Positive About Disabled People 'Two Ticks' accreditation. They are also an Investors in People company.
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way. Position Purpose: This position provides customer service support and administrative assistance required to effectively manage all incoming customer queries and requests. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and branch network to efficiently track, monitor and resolve all customer inbound queries in a timely manner. Daily interactions with internal and external customers and staff at all levels will help to deliver a valued customer care experience to support a client retention and satisfaction levels. Key Job Activities: Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution. Establish and build rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service. Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments. Ability to understand, analyse and interpret data and customer reporting. Pro-actively keep customers updated on all aspects of their enquiry in a timely manner. Accurately record clear and concise notes for each customer interaction within the CRM system. Resolve complex customer enquiries including pricing queries, invoice disputes and manage customer dissatisfaction. Identify whether a customer is due a credit as part of a billing query and be able to calculate full and partial credits. Confidence in handling customer complaints, managing objections and taking ownership through to full resolution. Identify and upscale any process issues, offering positive suggestions/ideas for suitable resolutions. Pro-actively escalated to management any unresolved customer query that may breach our agreed SLAs. Education: Required: High School or equivalent. Experience (EMEAA): Be able to demonstrate an ability to work within a fast paced environment within the service industry. Able to work on own initiative or as part of a wider team. Demonstrate a logical thought process in line with customer demands and expectations. Excellent verbal and written communication skills. Demonstrate commercial awareness. Competent in all Microsoft packages. Strong problem solving skills with attention to detail. Results oriented. Certifications and/or Licenses: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University - Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Disclaimer: The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Feb 04, 2026
Full time
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way. Position Purpose: This position provides customer service support and administrative assistance required to effectively manage all incoming customer queries and requests. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and branch network to efficiently track, monitor and resolve all customer inbound queries in a timely manner. Daily interactions with internal and external customers and staff at all levels will help to deliver a valued customer care experience to support a client retention and satisfaction levels. Key Job Activities: Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution. Establish and build rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service. Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments. Ability to understand, analyse and interpret data and customer reporting. Pro-actively keep customers updated on all aspects of their enquiry in a timely manner. Accurately record clear and concise notes for each customer interaction within the CRM system. Resolve complex customer enquiries including pricing queries, invoice disputes and manage customer dissatisfaction. Identify whether a customer is due a credit as part of a billing query and be able to calculate full and partial credits. Confidence in handling customer complaints, managing objections and taking ownership through to full resolution. Identify and upscale any process issues, offering positive suggestions/ideas for suitable resolutions. Pro-actively escalated to management any unresolved customer query that may breach our agreed SLAs. Education: Required: High School or equivalent. Experience (EMEAA): Be able to demonstrate an ability to work within a fast paced environment within the service industry. Able to work on own initiative or as part of a wider team. Demonstrate a logical thought process in line with customer demands and expectations. Excellent verbal and written communication skills. Demonstrate commercial awareness. Competent in all Microsoft packages. Strong problem solving skills with attention to detail. Results oriented. Certifications and/or Licenses: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University - Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Disclaimer: The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
A leading global consulting firm is seeking a Manager for their Finance Transformation team in Belfast or Derry/Londonderry. This role demands at least 5 years of consulting experience, a strong academic background, and relevant qualifications such as an MBA or ACCA. The successful candidate will work in a team-oriented environment, delivering high-quality finance services and fostering business development opportunities. A commitment to inclusivity and continuous learning is essential for this role.
Feb 04, 2026
Full time
A leading global consulting firm is seeking a Manager for their Finance Transformation team in Belfast or Derry/Londonderry. This role demands at least 5 years of consulting experience, a strong academic background, and relevant qualifications such as an MBA or ACCA. The successful candidate will work in a team-oriented environment, delivering high-quality finance services and fostering business development opportunities. A commitment to inclusivity and continuous learning is essential for this role.
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Feb 04, 2026
Full time
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Feb 04, 2026
Full time
Services Account Solutions Principal Multicloud, Data & AI, Resiliency & Security based around London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Services Account Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms Be part of the UK team of Account Solutions Principals. You will work on sales opportunities in the UK. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design and sell end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Extensive Services Presales experience of acting as a solution lead, solution architect or similar Proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Expert knowledge in Multicloud/Data Centre services and proficient knowledge in the areas of Data & AI and Resiliency & Security services , especially in on-premise and hybrid scenarios. D eep understanding of Datacentres and Datacentre technologies Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; excellent communication skills at least in English (verbal/written); ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security in on-premise and Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Eligibility to obtain a level of UK security clearance Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
