Who we are Born in 2014, Yoti is a digital identity and biometric technology company that makes it safer for people to prove who they are. The Yoti app was designed with privacy at its core, giving people a secure way to prove their identity and share third party credentials with organisations and other people. Today, we have over twenty million app downloads around the world. We've expanded our offering to a suite of business solutions that span identity verification, age verification and estimation, e signing, AI anti spoofing technologies and we continue to think of innovative new offerings. From day one, we've been working to fix an outdated identity system. This is not a journey we make on our own but with policy advisors, think tanks, researchers, academics, humanitarian bodies, our users and everyday people. We are committed to solving identity problems through grassroots research and social purpose initiatives. More about this Team and Project The Senior Product Manager responsible for our core identity product has an exciting new personal project in development, and will be taking some maternity leave soon. We're looking to cover her absence - hopefully with some overlap for knowledge transfer - with the expectation that the right person to fill this role could become a permanent part of the team. You will take on overall product management for Yoti's market facing identity product - used by hundreds of businesses around the world and making it easier for millions of people to prove who they are each year. Principle responsibilities are as follows: Responsibilities Strategy & prioritisation - formulation and creation of alignment around objectives and key results for our identity products, in collaboration with the other relevant members of the product team. Leadership & delivery - management of product team(s) internally to ensure solutions are fit for purpose and the product objectives are delivered with maximum effectiveness. Responsible for providing management and development support to your direct report(s), including providing regular feedback and support to ensure the team is engaged and able to deliver on team and product goals and addressing performance or delivery concerns in a proactive and supportive way. Communication - it is important and expected that you fortify our sales and account management efforts where appropriate, joining meetings with clients and prospects to provide an expert view when needed. Contract Details This is a 14 month fixed term contract to cover parental leave, with a view that the role can become permanent after the contract ends. Your experience Given the nature of this role, we expect that you'll be able to demonstrate solid product management experience with B2B SaaS products (at least 5 years responsible for a revenue generating & growing product(s . While not essential - please still apply if this isn't you - the ideal candidate will also have some subject matter knowledge of the digital identity industry. Product management Excellent communication and documentation, for a range of audiences (ranging from engineers to C suite client executives) and ability to 'translate' between audiences Relationship management, internally and externally (with clients, prospects and suppliers) Adept at prioritising and distilling work into key objectives and results, and differentiating between the 'outcomes' and 'output' Knowledge of key technology and design principles and considerations relevant to the product Commercial acumen to aid in making decisions about viability or solution planning, pricing, etc. Competitor and supplier assessment / monitoring Defining and tracking metrics, including good data analysis skills Team management incl detailed knowledge of agile, scrum, and how to run product teams effectively (scrum master type experience desirable, PMO type experience desirable) Strong experience working with teams, encouraging continuous improvement in processes and personal development Attention to detail while retaining a guiding focus on ultimate outcomes Subject matter & industry Knowledge specific to the identity / age verification industry, including Legal and regulatory landscape by jurisdiction Upcoming changes Commercial trends Relevant technology standards and developments Relevant certification bodies and certifications (e.g. NIST, ACCS, DISC) Competitor / market landscape analysis Knowledge of methods of verification, evidence (e.g. ID documents) and sources of information Interview Process Stage 1 - Call with a talent acquisition team member (30 minutes) Stage 2 - 1st call with a senior product manager and incumbent (45 minutes) Stage 3 - Panel Interview and meet the CPO (120 minutes) What's in it for you? Flexible working Performance based discretionary annual bonus Share Options Internal Share Market Private Medical Insurance Life Insurance Pension Cycle to work scheme Electric Car Scheme 25 days holiday (plus bank holidays) 5 fully paid days of Selfie Time - for your own personal development, volunteering, charity events, etc Team and company activities, Social clubs. Continuous learning opportunities (Annual Training budgets, conferences etc) This is a great opportunity to join a company that is leading the way for innovative and responsible identity verification. We're looking for people who can adapt to a fast paced environment, as well as champion our brand and what we stand for. We value a positive attitude and people who have a collaborative, creative and transparent approach to solving problems. AI Usage during the recruitment process Please read our AI Usage in Recruitment policy to know more about how Yoti uses AI in the recruitment process and our stance on how candidates can use AI during the interview process. We believe in equal opportunities It takes a diverse community of passionate, talented and committed people to build a simpler, more secure way of proving identity. We're an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. We are proud to be a Disability Confident employer and we're committed to making our recruitment process as inclusive and accessible as possible. If you have a disability or long term condition and need any adjustments or support during the application or interview process, please let us know - we'll do everything we can to support you and to enable you to bring your best self to our hiring process. Pre employment checks If your application is successful please be aware that as part of our pre employment checks: We will check your details against fraud prevention databases We will check identity; address match; PEPs and sanctions; bank validation, verification, fraud checks, negative data (CCJ, bankruptcy) If our investigations identify fraud or other criminal offences both when applying for a job and during your employment, we will record the details on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and other organisations to prevent fraud. Please contact to get information on which fraud prevention databases we use. Talent Pool If we consider that you might be suitable for other roles in the future, we will keep your details so we can contact you about these other roles. If you do not want us to keep your details for this purpose, please e mail or let us know at any stage of the recruitment process. For more information please read our Applicant Privacy Notice.
Mar 11, 2026
Full time
Who we are Born in 2014, Yoti is a digital identity and biometric technology company that makes it safer for people to prove who they are. The Yoti app was designed with privacy at its core, giving people a secure way to prove their identity and share third party credentials with organisations and other people. Today, we have over twenty million app downloads around the world. We've expanded our offering to a suite of business solutions that span identity verification, age verification and estimation, e signing, AI anti spoofing technologies and we continue to think of innovative new offerings. From day one, we've been working to fix an outdated identity system. This is not a journey we make on our own but with policy advisors, think tanks, researchers, academics, humanitarian bodies, our users and everyday people. We are committed to solving identity problems through grassroots research and social purpose initiatives. More about this Team and Project The Senior Product Manager responsible for our core identity product has an exciting new personal project in development, and will be taking some maternity leave soon. We're looking to cover her absence - hopefully with some overlap for knowledge transfer - with the expectation that the right person to fill this role could become a permanent part of the team. You will take on overall product management for Yoti's market facing identity product - used by hundreds of businesses around the world and making it easier for millions of people to prove who they are each year. Principle responsibilities are as follows: Responsibilities Strategy & prioritisation - formulation and creation of alignment around objectives and key results for our identity products, in collaboration with the other relevant members of the product team. Leadership & delivery - management of product team(s) internally to ensure solutions are fit for purpose and the product objectives are delivered with maximum effectiveness. Responsible for providing management and development support to your direct report(s), including providing regular feedback and support to ensure the team is engaged and able to deliver on team and product goals and addressing performance or delivery concerns in a proactive and supportive way. Communication - it is important and expected that you fortify our sales and account management efforts where appropriate, joining meetings with clients and prospects to provide an expert view when needed. Contract Details This is a 14 month fixed term contract to cover parental leave, with a view that the role can become permanent after the contract ends. Your experience Given the nature of this role, we expect that you'll be able to demonstrate solid product management experience with B2B SaaS products (at least 5 years responsible for a revenue generating & growing product(s . While not essential - please still apply if this isn't you - the ideal candidate will also have some subject matter knowledge of the digital identity industry. Product management Excellent communication and documentation, for a range of audiences (ranging from engineers to C suite client executives) and ability to 'translate' between audiences Relationship management, internally and externally (with clients, prospects and suppliers) Adept at prioritising and distilling work into key objectives and results, and differentiating between the 'outcomes' and 'output' Knowledge of key technology and design principles and considerations relevant to the product Commercial acumen to aid in making decisions about viability or solution planning, pricing, etc. Competitor and supplier assessment / monitoring Defining and tracking metrics, including good data analysis skills Team management incl detailed knowledge of agile, scrum, and how to run product teams effectively (scrum master type experience desirable, PMO type experience desirable) Strong experience working with teams, encouraging continuous improvement in processes and personal development Attention to detail while retaining a guiding focus on ultimate outcomes Subject matter & industry Knowledge specific to the identity / age verification industry, including Legal and regulatory landscape by jurisdiction Upcoming changes Commercial trends Relevant technology standards and developments Relevant certification bodies and certifications (e.g. NIST, ACCS, DISC) Competitor / market landscape analysis Knowledge of methods of verification, evidence (e.g. ID documents) and sources of information Interview Process Stage 1 - Call with a talent acquisition team member (30 minutes) Stage 2 - 1st call with a senior product manager and incumbent (45 minutes) Stage 3 - Panel Interview and meet the CPO (120 minutes) What's in it for you? Flexible working Performance based discretionary annual bonus Share Options Internal Share Market Private Medical Insurance Life Insurance Pension Cycle to work scheme Electric Car Scheme 25 days holiday (plus bank holidays) 5 fully paid days of Selfie Time - for your own personal development, volunteering, charity events, etc Team and company activities, Social clubs. Continuous learning opportunities (Annual Training budgets, conferences etc) This is a great opportunity to join a company that is leading the way for innovative and responsible identity verification. We're looking for people who can adapt to a fast paced environment, as well as champion our brand and what we stand for. We value a positive attitude and people who have a collaborative, creative and transparent approach to solving problems. AI Usage during the recruitment process Please read our AI Usage in Recruitment policy to know more about how Yoti uses AI in the recruitment process and our stance on how candidates can use AI during the interview process. We believe in equal opportunities It takes a diverse community of passionate, talented and committed people to build a simpler, more secure way of proving identity. We're an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. We are proud to be a Disability Confident employer and we're committed to making our recruitment process as inclusive and accessible as possible. If you have a disability or long term condition and need any adjustments or support during the application or interview process, please let us know - we'll do everything we can to support you and to enable you to bring your best self to our hiring process. Pre employment checks If your application is successful please be aware that as part of our pre employment checks: We will check your details against fraud prevention databases We will check identity; address match; PEPs and sanctions; bank validation, verification, fraud checks, negative data (CCJ, bankruptcy) If our investigations identify fraud or other criminal offences both when applying for a job and during your employment, we will record the details on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and other organisations to prevent fraud. Please contact to get information on which fraud prevention databases we use. Talent Pool If we consider that you might be suitable for other roles in the future, we will keep your details so we can contact you about these other roles. If you do not want us to keep your details for this purpose, please e mail or let us know at any stage of the recruitment process. For more information please read our Applicant Privacy Notice.
Senior Residential Property Lawyer Taunton Salary up to 90,000 Yolk Recruitment is proud to be supporting an exciting recruitment campaign for a highly regarded regional firm seeking to appoint a Senior Residential Property Lawyer to lead and develop their Taunton office. This is a rare opportunity for an experienced Senior Residential Property Lawyer to step into a leadership position with a clear pathway to partnership while continuing to handle high quality residential conveyancing work within a supportive and profitable practice. This Senior Residential Property Lawyer role would suit someone with strong residential conveyancing experience who is looking to progress into a more senior position where they can help shape and grow a department. The firm has an established reputation in the local property market, supported by strong relationships with estate agents, mortgage brokers and surveyors, and is now looking for a commercially minded individual who can build on that success. The role will involve managing your own residential conveyancing caseload while also supporting and developing the team in Taunton. The position is largely office based, particularly in the early stages, and would suit someone locally based or considering relocating to the Somerset area. This is what you will be doing As a Senior Residential Property Lawyer, your day-to-day duties will involve:- Managing a varied residential conveyancing caseload including freehold and leasehold sales and purchases from instruction through to completion. Supporting the development and growth of the residential property department within the Taunton office. Building and maintaining strong relationships with local estate agents, brokers and other introducers. Supervising and mentoring junior members of the team where appropriate. Contributing to the firm's wider growth strategy and supporting future business development initiatives. The experience you will bring to the team You will bring the following experience to the Residential Property team:- Qualified Lawyer (Solicitor, Licensed Conveyancer or Legal Executive) with strong residential conveyancing experience ideally 5+ PQE. Proven ability to manage a full residential property caseload independently. Strong commercial awareness and an interest in helping develop and grow a department. Excellent client care skills with the ability to build relationships with local introducers and contacts. Ambition to progress into a leadership role with a long-term pathway to partnership. This is what you will get in return Salary between up to 90,000 depending on experience. Opportunity for salaried partnership in the short term or immediately for the right candidate. Clear pathway to equity partnership as part of the firm's succession planning. Opportunity to lead and develop a growing residential property department. Competitive benefits package and long-term career progression. Are you up to the challenge? If you're a Senior Residential Property Lawyer ready to take the next step in your career, we'd love to hear from you. Apply today or get in touch to find out more. All enquiries will be handled in the strictest confidence by Yolk Recruitment. If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Mar 11, 2026
Full time
Senior Residential Property Lawyer Taunton Salary up to 90,000 Yolk Recruitment is proud to be supporting an exciting recruitment campaign for a highly regarded regional firm seeking to appoint a Senior Residential Property Lawyer to lead and develop their Taunton office. This is a rare opportunity for an experienced Senior Residential Property Lawyer to step into a leadership position with a clear pathway to partnership while continuing to handle high quality residential conveyancing work within a supportive and profitable practice. This Senior Residential Property Lawyer role would suit someone with strong residential conveyancing experience who is looking to progress into a more senior position where they can help shape and grow a department. The firm has an established reputation in the local property market, supported by strong relationships with estate agents, mortgage brokers and surveyors, and is now looking for a commercially minded individual who can build on that success. The role will involve managing your own residential conveyancing caseload while also supporting and developing the team in Taunton. The position is largely office based, particularly in the early stages, and would suit someone locally based or considering relocating to the Somerset area. This is what you will be doing As a Senior Residential Property Lawyer, your day-to-day duties will involve:- Managing a varied residential conveyancing caseload including freehold and leasehold sales and purchases from instruction through to completion. Supporting the development and growth of the residential property department within the Taunton office. Building and maintaining strong relationships with local estate agents, brokers and other introducers. Supervising and mentoring junior members of the team where appropriate. Contributing to the firm's wider growth strategy and supporting future business development initiatives. The experience you will bring to the team You will bring the following experience to the Residential Property team:- Qualified Lawyer (Solicitor, Licensed Conveyancer or Legal Executive) with strong residential conveyancing experience ideally 5+ PQE. Proven ability to manage a full residential property caseload independently. Strong commercial awareness and an interest in helping develop and grow a department. Excellent client care skills with the ability to build relationships with local introducers and contacts. Ambition to progress into a leadership role with a long-term pathway to partnership. This is what you will get in return Salary between up to 90,000 depending on experience. Opportunity for salaried partnership in the short term or immediately for the right candidate. Clear pathway to equity partnership as part of the firm's succession planning. Opportunity to lead and develop a growing residential property department. Competitive benefits package and long-term career progression. Are you up to the challenge? If you're a Senior Residential Property Lawyer ready to take the next step in your career, we'd love to hear from you. Apply today or get in touch to find out more. All enquiries will be handled in the strictest confidence by Yolk Recruitment. If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Job Description This is an exciting opportunity to join a dynamic, diverse team within J.P Morgan's UK Private Banking business. We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients. If you have an entrepreneurial mind-set and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. Job Summary As a Private Banker for J.P. Morgan and based in London, you would lead new client acquisition and retention through a broad knowledge of investments, banking, trust services and financial planning. You would also be responsible for the client experience and engaging our resources to deliver a complete wealth management solution. Our Private Bankers are self-starters with a proven track record of success, they are skilled problem solvers who offer specialized advice to clients. You would manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience. Our culture of performance, transparency and partnership is driven by objective, transparent goals and active teamwork to foster success. Job Responsibilities Generate business results and acquire new assets across the London and South client market Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs Partner with internal specialists to provide interdisciplinary expertise to clients when needed Understand client's goals and objectives to develop and implement investment plan on their overall balance sheet, including holistic asset allocation, investment management, portfolio construction and tactical asset allocation shifts, wealth planning, credit and banking needs Ensure that proposed solutions fulfil clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach Strictly adhere to all risk and control policies, regulatory guidelines and security measure Partner with other Client Advisors in the team in order to maximize the team strength and achieve team goal Required Qualifications, Capabilities, and Skills Experience in wealth management working with UK based, Entrepreneurs and Executives. Previous business development experience with knowledge in profiling, negotiation and asking for referrals proactively Dynamic and credible professional who communicates with clarity and has exceptional presentation skills Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business Experience or demonstrated understanding of investments, banking and trust concepts including, but not limited to: asset allocation on structured portfolios, managed portfolios, brokerage accounts, portfolio reviews, deposit and loan solutions, basic trust and estate products and identification of wealth planning opportunities Strong reputation with an established network Preferred Qualifications, Capabilities, and Skills Asset allocation / multi asset class portfolio exposure Chartered Financial Analyst (CFA) qualified About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Mar 11, 2026
Full time
Job Description This is an exciting opportunity to join a dynamic, diverse team within J.P Morgan's UK Private Banking business. We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients. If you have an entrepreneurial mind-set and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level. Job Summary As a Private Banker for J.P. Morgan and based in London, you would lead new client acquisition and retention through a broad knowledge of investments, banking, trust services and financial planning. You would also be responsible for the client experience and engaging our resources to deliver a complete wealth management solution. Our Private Bankers are self-starters with a proven track record of success, they are skilled problem solvers who offer specialized advice to clients. You would manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience. Our culture of performance, transparency and partnership is driven by objective, transparent goals and active teamwork to foster success. Job Responsibilities Generate business results and acquire new assets across the London and South client market Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs Partner with internal specialists to provide interdisciplinary expertise to clients when needed Understand client's goals and objectives to develop and implement investment plan on their overall balance sheet, including holistic asset allocation, investment management, portfolio construction and tactical asset allocation shifts, wealth planning, credit and banking needs Ensure that proposed solutions fulfil clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach Strictly adhere to all risk and control policies, regulatory guidelines and security measure Partner with other Client Advisors in the team in order to maximize the team strength and achieve team goal Required Qualifications, Capabilities, and Skills Experience in wealth management working with UK based, Entrepreneurs and Executives. Previous business development experience with knowledge in profiling, negotiation and asking for referrals proactively Dynamic and credible professional who communicates with clarity and has exceptional presentation skills Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business Experience or demonstrated understanding of investments, banking and trust concepts including, but not limited to: asset allocation on structured portfolios, managed portfolios, brokerage accounts, portfolio reviews, deposit and loan solutions, basic trust and estate products and identification of wealth planning opportunities Strong reputation with an established network Preferred Qualifications, Capabilities, and Skills Asset allocation / multi asset class portfolio exposure Chartered Financial Analyst (CFA) qualified About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Get Staffed Online Recruitment Limited
Kendal, Cumbria
Junior Sales Executive Location: Kendal, Lake District Salary: £24,000 £26,000 + Up to 10% Performance Bonus + Christmas Bonus + 29 Days Holiday + Pension Hours: 35 hours per week (Monday Friday) + alternate Saturdays About Our Client Our client began in 2017 as a passion project and has grown into a trusted luxury watch specialist. Their growth has been built on reputation, meticulous attention to detail, and a genuinely client-first approach. Every transaction matters. Every relationship counts. They exist to curate exceptional timepieces that celebrate life s milestones and become part of their clients stories, today and for generations to come. They are now entering an exciting new phase of growth. They are looking for people who want to build something meaningful not just fill a role, but contribute to a business with high standards, clear ambition, and long-term plans. The Opportunity Our client is looking for a Junior Sales Executive, someone ambitious, commercially minded, and eager to build a long-term career in luxury sales. You do not need extensive luxury experience. You do need drive, professionalism, and a genuine desire to learn. This role is designed as a development pathway into a fully-fledged Sales Executive position. You will be trained, supported, and gradually given ownership of client relationships and transactions as your capability grows. This is not simply a retail role. It is the start of a career in premium, consultative sales within a nationally recognised specialist business. What You ll Be Doing: Managing enquiries from clients looking to buy or sell luxury watches. Speaking confidently with clients via phone, email, and in-person appointments. Supporting senior team members on live transactions. Preparing and presenting quotations clearly and professionally. Building trusted, long-term client relationships. Maintaining accurate CRM records and sales documentation. Assisting with stock listings and pricing discussions. Helping create short-form video and social content. Gradually taking ownership of deals as your experience develops. Working towards clear performance targets. Who This Role Would Suit: Someone at the start of their sales career. A confident communicator who enjoys speaking with people. An individual currently in retail, hospitality, customer service, admin, or telesales who wants progression. Someone ambitious who wants development and responsibility. A reliable, organised individual who takes pride in standards. Someone comfortable being visible and occasionally appearing on camera. An interest in luxury products, watches, or premium brands is beneficial but attitude matters more. What They re Looking For: Strong communication skills. Professionalism and attention to detail. High levels of personal accountability. Willingness to learn and take feedback. A proactive, positive work ethic. Motivation to hit targets and continuously improve. Previous sales experience is welcome but not essential. What You ll Get: Salary: £24,000 £26,000 depending on experience. Bonus: Up to 10% performance bonus + annual Christmas bonus. Holiday: 29 days including Bank Holidays. Hours: 35-hour week (Monday Friday) with alternate Saturdays (those weeks are 33.5 hours with a weekday off). Pension: Workplace Pension Scheme. Development: Clear pathway into a Sales Executive role. Training: Ongoing coaching in consultative sales, negotiation, and product expertise, plus structured industry training (including NAJ-accredited programmes) as part of your progression. Why Join Our Client? Our client is not a corporate retailer. They are an independent, reputation-built luxury specialist where standards genuinely matter. You will work closely with high-value timepieces, serious clients, and a team that expects professionalism, accountability, and commercial focus. In return, you ll receive real responsibility, structured development, and the opportunity to build a long-term career within a growing business. As they grow, so do the people within it. If you re motivated by progression, pride in your work, and being part of something that is still building, this is the environment for you. How to Apply Please apply via our client s short application process, which includes a couple of quick assessments designed to help them, and you, determine whether it s the right fit. You ll also receive your own behavioural profile to keep. They are actively interviewing and aiming to appoint immediately. Applications will be reviewed on a rolling basis.
Mar 11, 2026
Full time
Junior Sales Executive Location: Kendal, Lake District Salary: £24,000 £26,000 + Up to 10% Performance Bonus + Christmas Bonus + 29 Days Holiday + Pension Hours: 35 hours per week (Monday Friday) + alternate Saturdays About Our Client Our client began in 2017 as a passion project and has grown into a trusted luxury watch specialist. Their growth has been built on reputation, meticulous attention to detail, and a genuinely client-first approach. Every transaction matters. Every relationship counts. They exist to curate exceptional timepieces that celebrate life s milestones and become part of their clients stories, today and for generations to come. They are now entering an exciting new phase of growth. They are looking for people who want to build something meaningful not just fill a role, but contribute to a business with high standards, clear ambition, and long-term plans. The Opportunity Our client is looking for a Junior Sales Executive, someone ambitious, commercially minded, and eager to build a long-term career in luxury sales. You do not need extensive luxury experience. You do need drive, professionalism, and a genuine desire to learn. This role is designed as a development pathway into a fully-fledged Sales Executive position. You will be trained, supported, and gradually given ownership of client relationships and transactions as your capability grows. This is not simply a retail role. It is the start of a career in premium, consultative sales within a nationally recognised specialist business. What You ll Be Doing: Managing enquiries from clients looking to buy or sell luxury watches. Speaking confidently with clients via phone, email, and in-person appointments. Supporting senior team members on live transactions. Preparing and presenting quotations clearly and professionally. Building trusted, long-term client relationships. Maintaining accurate CRM records and sales documentation. Assisting with stock listings and pricing discussions. Helping create short-form video and social content. Gradually taking ownership of deals as your experience develops. Working towards clear performance targets. Who This Role Would Suit: Someone at the start of their sales career. A confident communicator who enjoys speaking with people. An individual currently in retail, hospitality, customer service, admin, or telesales who wants progression. Someone ambitious who wants development and responsibility. A reliable, organised individual who takes pride in standards. Someone comfortable being visible and occasionally appearing on camera. An interest in luxury products, watches, or premium brands is beneficial but attitude matters more. What They re Looking For: Strong communication skills. Professionalism and attention to detail. High levels of personal accountability. Willingness to learn and take feedback. A proactive, positive work ethic. Motivation to hit targets and continuously improve. Previous sales experience is welcome but not essential. What You ll Get: Salary: £24,000 £26,000 depending on experience. Bonus: Up to 10% performance bonus + annual Christmas bonus. Holiday: 29 days including Bank Holidays. Hours: 35-hour week (Monday Friday) with alternate Saturdays (those weeks are 33.5 hours with a weekday off). Pension: Workplace Pension Scheme. Development: Clear pathway into a Sales Executive role. Training: Ongoing coaching in consultative sales, negotiation, and product expertise, plus structured industry training (including NAJ-accredited programmes) as part of your progression. Why Join Our Client? Our client is not a corporate retailer. They are an independent, reputation-built luxury specialist where standards genuinely matter. You will work closely with high-value timepieces, serious clients, and a team that expects professionalism, accountability, and commercial focus. In return, you ll receive real responsibility, structured development, and the opportunity to build a long-term career within a growing business. As they grow, so do the people within it. If you re motivated by progression, pride in your work, and being part of something that is still building, this is the environment for you. How to Apply Please apply via our client s short application process, which includes a couple of quick assessments designed to help them, and you, determine whether it s the right fit. You ll also receive your own behavioural profile to keep. They are actively interviewing and aiming to appoint immediately. Applications will be reviewed on a rolling basis.
About The Role: The Crowd are partnering with a highly regarded boutique real estate design and development studio that are seeking a highly organised and proactive Studio Manager & PA to join their London office on a permanent basis. The studio operates across residential, commercial and mixed-use projects, working closely with external partners, family offices, architects and tenants to deliver thoughtfully designed schemes across the UK and internationally. In this role, you will provide studio management support to a team of circa 20, taking responsibility for office operations, stock ordering, finance administration, vendor management, event coordination and more. Alongside this, you will deliver dedicated PA support to two Partners, managing diaries, travel and broader executive administration. With an expanding portfolio and growing studio, this is an excellent opportunity for someone ambitious and eager to develop their career alongside a talented and driven team. The business is collaborative, social and supportive, offering enhanced annual leave, flexi hours, private medical insurance, annual team trips, weekly team lunches and more. Please note this role is fully officed based. Key Responsibilities: Manage complex diaries for two partners, coordinating meetings efficiently and resolving scheduling conflicts Organise international travel, including flights, accommodation, transfers and itineraries Prepare meeting materials and ensure both partners are well briefed and punctual Oversee the day-to-day running of a small and growing office Maintain a professional, clean and welcoming studio environment Manage suppliers, utilities, service providers, cleaning and maintenance contracts Coordinate post, deliveries, couriers and front-of-house responsibilities Provide bookkeeping support, reconciling payments and maintaining accurate records Assist with team initiatives and company events, including quarterly socials and celebrations Key Skills/Requirements: 3-5 years' experience in a Office Manager / Personal Assistant role Exceptionally organised with strong attention to detail Proactive, resourceful and able to anticipate needs Comfortable managing multiple competing priorities in a fast-paced setting Grounded and hands-on, with equal care given to strategic coordination and practical tasks Discreet and professional in handling confidential matters Strong written and verbal communication skills Proficient in Microsoft Office (Windows environment) Experience with bookkeeping software such as Xero or QuickBooks advantageous To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Mar 11, 2026
Full time
About The Role: The Crowd are partnering with a highly regarded boutique real estate design and development studio that are seeking a highly organised and proactive Studio Manager & PA to join their London office on a permanent basis. The studio operates across residential, commercial and mixed-use projects, working closely with external partners, family offices, architects and tenants to deliver thoughtfully designed schemes across the UK and internationally. In this role, you will provide studio management support to a team of circa 20, taking responsibility for office operations, stock ordering, finance administration, vendor management, event coordination and more. Alongside this, you will deliver dedicated PA support to two Partners, managing diaries, travel and broader executive administration. With an expanding portfolio and growing studio, this is an excellent opportunity for someone ambitious and eager to develop their career alongside a talented and driven team. The business is collaborative, social and supportive, offering enhanced annual leave, flexi hours, private medical insurance, annual team trips, weekly team lunches and more. Please note this role is fully officed based. Key Responsibilities: Manage complex diaries for two partners, coordinating meetings efficiently and resolving scheduling conflicts Organise international travel, including flights, accommodation, transfers and itineraries Prepare meeting materials and ensure both partners are well briefed and punctual Oversee the day-to-day running of a small and growing office Maintain a professional, clean and welcoming studio environment Manage suppliers, utilities, service providers, cleaning and maintenance contracts Coordinate post, deliveries, couriers and front-of-house responsibilities Provide bookkeeping support, reconciling payments and maintaining accurate records Assist with team initiatives and company events, including quarterly socials and celebrations Key Skills/Requirements: 3-5 years' experience in a Office Manager / Personal Assistant role Exceptionally organised with strong attention to detail Proactive, resourceful and able to anticipate needs Comfortable managing multiple competing priorities in a fast-paced setting Grounded and hands-on, with equal care given to strategic coordination and practical tasks Discreet and professional in handling confidential matters Strong written and verbal communication skills Proficient in Microsoft Office (Windows environment) Experience with bookkeeping software such as Xero or QuickBooks advantageous To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across nine sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here. The Role: Due to business needs, we we require someone who is able to start immediately - maximum 6 weeks notice. This a 12 month Fixed Term Contract role, part of our Saab Seaeye Underwater Robotics Business in Fareham. The Interim Deputy Managing Director will provide Strategic, Operational and Cultural Leadership across all functions of the Seaeye business. This role is accountable for driving sustainable growth, expanding into new markets and leading organisational change to position the company for long term success. The role will oversee Operational Excellence, Commercial performance and drive a high-performing, collaborative culture aligned with Saab's global values. Key Responsibilities: Develop and execute the company's newly developed strategy to drive revenue growth and profitability across existing and new markets. Support the transformation plans created by Seaeye's leadership team and deliver success. Proactively manage business risks, including operational, commercial and strategic risks. Maintain strong governance practices and uphold the highest levels of integrity and professionalism. Strengthen brand positioning and reputation in existing and target markets. Lead cultural and organisational change programmes that support business growth. Build leadership capability at all levels, fostering accountability, trust and high performance. Champion digital transformation, introducing systems and tools that improve productivity and data-driven decision-making. Maintain full P&L accountability, ensuring strong financial performance and disciplined cost control. Present financial and operational updates to the Executive Team with transparency and strategic insight. Create a positive, inclusive and a high-performance culture rooted in collaboration, innovation, and continuous learning. Mentor and develop the Senior Leadership Team, reviewing succession planning and talent development for future leaders. Promote employee engagement, wellbeing and a values-led working environment. Skills and Experience: Proven experience in leading organisational change Proven experience in leading cross-functional teams and driving strategic initiatives. A demonstrated ability to think long-term while managing short-term objectives. Strong understanding of the defence sector, including key players, technological trends and regulatory requirements. Experience in defence technologies is highly desirable. In-depth experience in identifying, developing and deploying engineering solutions. A strong understanding of current and emerging technologies. A strategic vision and the ability to turn ideas into practical, scalable outcomes. Strong understanding of business operations and financial principles Positive and engaging leadership style which is supportive and aligned with Saab's culture By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Mar 11, 2026
Contractor
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across nine sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here. The Role: Due to business needs, we we require someone who is able to start immediately - maximum 6 weeks notice. This a 12 month Fixed Term Contract role, part of our Saab Seaeye Underwater Robotics Business in Fareham. The Interim Deputy Managing Director will provide Strategic, Operational and Cultural Leadership across all functions of the Seaeye business. This role is accountable for driving sustainable growth, expanding into new markets and leading organisational change to position the company for long term success. The role will oversee Operational Excellence, Commercial performance and drive a high-performing, collaborative culture aligned with Saab's global values. Key Responsibilities: Develop and execute the company's newly developed strategy to drive revenue growth and profitability across existing and new markets. Support the transformation plans created by Seaeye's leadership team and deliver success. Proactively manage business risks, including operational, commercial and strategic risks. Maintain strong governance practices and uphold the highest levels of integrity and professionalism. Strengthen brand positioning and reputation in existing and target markets. Lead cultural and organisational change programmes that support business growth. Build leadership capability at all levels, fostering accountability, trust and high performance. Champion digital transformation, introducing systems and tools that improve productivity and data-driven decision-making. Maintain full P&L accountability, ensuring strong financial performance and disciplined cost control. Present financial and operational updates to the Executive Team with transparency and strategic insight. Create a positive, inclusive and a high-performance culture rooted in collaboration, innovation, and continuous learning. Mentor and develop the Senior Leadership Team, reviewing succession planning and talent development for future leaders. Promote employee engagement, wellbeing and a values-led working environment. Skills and Experience: Proven experience in leading organisational change Proven experience in leading cross-functional teams and driving strategic initiatives. A demonstrated ability to think long-term while managing short-term objectives. Strong understanding of the defence sector, including key players, technological trends and regulatory requirements. Experience in defence technologies is highly desirable. In-depth experience in identifying, developing and deploying engineering solutions. A strong understanding of current and emerging technologies. A strategic vision and the ability to turn ideas into practical, scalable outcomes. Strong understanding of business operations and financial principles Positive and engaging leadership style which is supportive and aligned with Saab's culture By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Commercial Account Handler Location: West YorkshireEmployment Type: Full Time, PermanentSalary: Dependent on experience A well-established insurance brokerage is seeking an experienced Commercial Account Handler to join its team. This role will support Account Executives in managing a diverse portfolio of commercial clients, providing high-quality servicing and technical broking support. The successful candidate will work across a broad range of commercial insurance products and play an important role in maintaining strong client relationships and ensuring efficient policy management. Key Responsibilities Account Handling & Client Support Provide day-to-day administrative and technical support to Account Executives Act as a key point of contact for clients regarding cover queries, mid-term adjustments, additional insurance quotations, and policy documentation Respond to client enquiries promptly, accurately, and professionally Attend insurer and client meetings where appropriate Manage selected client cases directly where required Handle a wide range of commercial risks including Property, Liability, Marine, Engineering, Cyber, Motor Fleet, and Financial Lines Broking & Market Engagement Conduct marketing exercises with insurers to obtain competitive terms Negotiate renewals and secure new business quotations Maintain strong relationships with insurer partners Keep up to date with market conditions, insurer products, and industry developments Administration & Compliance Check and issue proposals, policy documentation, and endorsements Ensure all administration is completed in line with company procedures Maintain accurate and up-to-date client records on internal systems Ensure all activity complies with regulatory requirements and customer fairness principles Skills & Experience Strong knowledge across the main classes of commercial insurance Experience managing SME to mid-corporate commercial risks Experience working with premium finance providers Strong broking, negotiation, and communication skills Highly organised with the ability to work accurately under pressure Proficient in Microsoft Word, Excel, and Outlook Experience using Acturis would be advantageous Working Environment & Benefits Free on-site parking Convenient location with easy access to the motorway network Supportive team environment within a stable brokerage Contact Louis Gibbs, Senior Consultant - London Market on or Email:
Mar 11, 2026
Full time
Commercial Account Handler Location: West YorkshireEmployment Type: Full Time, PermanentSalary: Dependent on experience A well-established insurance brokerage is seeking an experienced Commercial Account Handler to join its team. This role will support Account Executives in managing a diverse portfolio of commercial clients, providing high-quality servicing and technical broking support. The successful candidate will work across a broad range of commercial insurance products and play an important role in maintaining strong client relationships and ensuring efficient policy management. Key Responsibilities Account Handling & Client Support Provide day-to-day administrative and technical support to Account Executives Act as a key point of contact for clients regarding cover queries, mid-term adjustments, additional insurance quotations, and policy documentation Respond to client enquiries promptly, accurately, and professionally Attend insurer and client meetings where appropriate Manage selected client cases directly where required Handle a wide range of commercial risks including Property, Liability, Marine, Engineering, Cyber, Motor Fleet, and Financial Lines Broking & Market Engagement Conduct marketing exercises with insurers to obtain competitive terms Negotiate renewals and secure new business quotations Maintain strong relationships with insurer partners Keep up to date with market conditions, insurer products, and industry developments Administration & Compliance Check and issue proposals, policy documentation, and endorsements Ensure all administration is completed in line with company procedures Maintain accurate and up-to-date client records on internal systems Ensure all activity complies with regulatory requirements and customer fairness principles Skills & Experience Strong knowledge across the main classes of commercial insurance Experience managing SME to mid-corporate commercial risks Experience working with premium finance providers Strong broking, negotiation, and communication skills Highly organised with the ability to work accurately under pressure Proficient in Microsoft Word, Excel, and Outlook Experience using Acturis would be advantageous Working Environment & Benefits Free on-site parking Convenient location with easy access to the motorway network Supportive team environment within a stable brokerage Contact Louis Gibbs, Senior Consultant - London Market on or Email:
Client Director - Liverpool (Hybrid) Are you an established commercial insurance producer seeking a platform where you can build strategically rather than simply transact?We are supporting a leading global broker in Manchester with the appointment of a Client Director into their growing mid-market division. This is a senior, revenue-generating role suited to an individual comfortable operating at board level within SME and owner-managed environments.You will be provided with an existing portfolio generating circa £100,000 income and will be expected to materially grow this through your own network, introducer relationships and market presence. The client base comprises commercial cross-class risks, primarily proprietor and family-owned businesses generating up to £50,000 income per client.The role demands strong relationship leadership, confident onboarding capability and a consultative approach to identifying broader risk and programme development opportunities. Whilst no single sector focus is required, experience within construction risks would be advantageous.You will operate with autonomy but within a well-supported structure, benefiting from strong technical, claims and placement functions that enable you to focus on client strategy and growth.The culture values visibility and collaboration; when not meeting clients, you will be present within the Manchester office, operating within a hybrid working framework. Package: Salary up to £100,000 (dependent on experience and income track record) 7% commission on all new business generated, paid annually Separate target-based bonus For an ambitious Client Director seeking a credible platform for sustainable growth, this represents a compelling opportunity.Should you wish to explore this in confidence, I would be delighted to speak with you.
Mar 11, 2026
Full time
Client Director - Liverpool (Hybrid) Are you an established commercial insurance producer seeking a platform where you can build strategically rather than simply transact?We are supporting a leading global broker in Manchester with the appointment of a Client Director into their growing mid-market division. This is a senior, revenue-generating role suited to an individual comfortable operating at board level within SME and owner-managed environments.You will be provided with an existing portfolio generating circa £100,000 income and will be expected to materially grow this through your own network, introducer relationships and market presence. The client base comprises commercial cross-class risks, primarily proprietor and family-owned businesses generating up to £50,000 income per client.The role demands strong relationship leadership, confident onboarding capability and a consultative approach to identifying broader risk and programme development opportunities. Whilst no single sector focus is required, experience within construction risks would be advantageous.You will operate with autonomy but within a well-supported structure, benefiting from strong technical, claims and placement functions that enable you to focus on client strategy and growth.The culture values visibility and collaboration; when not meeting clients, you will be present within the Manchester office, operating within a hybrid working framework. Package: Salary up to £100,000 (dependent on experience and income track record) 7% commission on all new business generated, paid annually Separate target-based bonus For an ambitious Client Director seeking a credible platform for sustainable growth, this represents a compelling opportunity.Should you wish to explore this in confidence, I would be delighted to speak with you.
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands-on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise-scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands-on, know the challenges first-hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Requirements Proven experience in Customer Success or Technical Account Management role is essential Proven hands-on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise-scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Mar 11, 2026
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands-on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise-scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands-on, know the challenges first-hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Requirements Proven experience in Customer Success or Technical Account Management role is essential Proven hands-on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise-scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
We are urgently seeking an Associate Air Quality Consultant to work for an international multidisciplinary consultancy, this is a unique opportunity for a forward thinking Consultant to help shape the future arm of air and odour consultancy in mainland UK. You will be responsible for leading in the Air Quality sector, and be providing leadership to increase presence of the organization across different services such as; Infrastructure, site planning and architectural engineering. Requirements are- BSc or MSc in an Environmentally focused discipline. Full membership of professional bodies. Commercial experience in the environmental market. Proven track record of project management. Extensive experience air quality assessments. Chartered Engineer status. Commercial awareness of the market and issues surrounding noise and air. Knowledge and understanding of UK regulations and guidelines. Duties will be- Inputting into business development and sales initiatives. Liaising with clients and other industry contacts. Preparing tenders into large bids through the bid support team. Support as required the current and future market, market drivers and service offerings. Ensure full implementation and use of competency framework. Provide technical expertise and consultancy to client and internal contacts. In addition to being highly technical, you will also need to already have a strong relationship with industry contacts and be well known within the market. You need to have the best organisational skills and be able to manage workload and team members in an efficient manner to meet tight deadlines. On offer is a competitive salary and excellent benefits package that can be tailored to suit the requirements of the employee. Interested in this or other roles in Acoustics and Air Quality please do not hesitate to contact Amir Gharaati of Penguin Recruitment.
Mar 11, 2026
Full time
We are urgently seeking an Associate Air Quality Consultant to work for an international multidisciplinary consultancy, this is a unique opportunity for a forward thinking Consultant to help shape the future arm of air and odour consultancy in mainland UK. You will be responsible for leading in the Air Quality sector, and be providing leadership to increase presence of the organization across different services such as; Infrastructure, site planning and architectural engineering. Requirements are- BSc or MSc in an Environmentally focused discipline. Full membership of professional bodies. Commercial experience in the environmental market. Proven track record of project management. Extensive experience air quality assessments. Chartered Engineer status. Commercial awareness of the market and issues surrounding noise and air. Knowledge and understanding of UK regulations and guidelines. Duties will be- Inputting into business development and sales initiatives. Liaising with clients and other industry contacts. Preparing tenders into large bids through the bid support team. Support as required the current and future market, market drivers and service offerings. Ensure full implementation and use of competency framework. Provide technical expertise and consultancy to client and internal contacts. In addition to being highly technical, you will also need to already have a strong relationship with industry contacts and be well known within the market. You need to have the best organisational skills and be able to manage workload and team members in an efficient manner to meet tight deadlines. On offer is a competitive salary and excellent benefits package that can be tailored to suit the requirements of the employee. Interested in this or other roles in Acoustics and Air Quality please do not hesitate to contact Amir Gharaati of Penguin Recruitment.
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Mar 11, 2026
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.We are actively looking for a Commercial Account Executive to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years', and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives. About you: You will have experience winning new business and building long lasting relationships with B2B clients. You must have a passion for developing business through marketing, community engagement, networking, client meetings, just to name a few - the stronger our presence in the market, the more successful you will be. You will be tenacious and have a business curiosity, as this will allow you to identify and explore new business opportunities to drive the best possible outcome for our clients You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Executive and become further your professional qualifications. You are consultative, have the ability to question effectively and will be an active listener, you will take the time to fully understand client requirements and be able to advise on products and solutions - always identifying opportunities, but more importantly, looking for a 'path to yes' Rewards: We believe that great work and dedication should be rewarded, that's why we offer: 22 days holiday (plus bank holidays), increasing through length of service A set of core benefits, designed with your health and financial protection in mind: Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury Contributory pension scheme - 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025 Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits Access to a host of lifestyle and financial benefits that you can choose from: Discounts on gym membership across the UK Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase Access to discounted personal health policies - Critical illness, private medical, dental plans A range of insurance products available commission free, including home, motor, travel and specialist vehicles Access to hundreds of high-street retailer discounts
Mar 11, 2026
Full time
With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.We are actively looking for a Commercial Account Executive to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years', and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives. About you: You will have experience winning new business and building long lasting relationships with B2B clients. You must have a passion for developing business through marketing, community engagement, networking, client meetings, just to name a few - the stronger our presence in the market, the more successful you will be. You will be tenacious and have a business curiosity, as this will allow you to identify and explore new business opportunities to drive the best possible outcome for our clients You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Executive and become further your professional qualifications. You are consultative, have the ability to question effectively and will be an active listener, you will take the time to fully understand client requirements and be able to advise on products and solutions - always identifying opportunities, but more importantly, looking for a 'path to yes' Rewards: We believe that great work and dedication should be rewarded, that's why we offer: 22 days holiday (plus bank holidays), increasing through length of service A set of core benefits, designed with your health and financial protection in mind: Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury Contributory pension scheme - 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025 Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits Access to a host of lifestyle and financial benefits that you can choose from: Discounts on gym membership across the UK Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase Access to discounted personal health policies - Critical illness, private medical, dental plans A range of insurance products available commission free, including home, motor, travel and specialist vehicles Access to hundreds of high-street retailer discounts
Associate Director - Private Client Tax Edinburgh £65,000 - £85,000 (Hybrid working & Wider Benefits) We are working with a well-established Top 10 firm who are seeking an Associate Director to join their Private Client team in Scotland. You will have the chance to work on a wide variety of tax planning and compliance assignments, supporting high-net-worth individuals and family enterprises with tailored, forward-thinking advice. This is an ideal opportunity for an experienced tax professional who enjoys complex advisory work, team leadership, and long-term client relationship management. The Role: Lead and manage a portfolio of private clients, including complex individuals, family groups, and business owners Deliver advisory projects in areas such as CGT, IHT, trusts, business structuring, succession planning, and more Supervise and review work from junior team members, while supporting their technical development Contribute to business development efforts, alongside directors and partners What's on Offer: 27 days holiday, with the option to purchase more Private healthcare and access to virtual GP services Lifestyle and wellbeing benefits, including financial tools and electric car scheme Paid professional development and access to over 300 on-demand learning courses A supportive and inclusive team culture with clear routes for progression What You'll Bring: ATT / CTA / ACA qualified, or qualified by experience Strong technical understanding of UK private client tax, with significant compliance and advisory experience Ability to manage projects, develop relationships, and mentor junior staff A commercial approach with an interest in business development and strategic client planning If you're looking to step into a senior tax role within a flexible, forward-thinking environment, this could be the ideal next move then contact Victoria Walker on or email As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Mar 11, 2026
Full time
Associate Director - Private Client Tax Edinburgh £65,000 - £85,000 (Hybrid working & Wider Benefits) We are working with a well-established Top 10 firm who are seeking an Associate Director to join their Private Client team in Scotland. You will have the chance to work on a wide variety of tax planning and compliance assignments, supporting high-net-worth individuals and family enterprises with tailored, forward-thinking advice. This is an ideal opportunity for an experienced tax professional who enjoys complex advisory work, team leadership, and long-term client relationship management. The Role: Lead and manage a portfolio of private clients, including complex individuals, family groups, and business owners Deliver advisory projects in areas such as CGT, IHT, trusts, business structuring, succession planning, and more Supervise and review work from junior team members, while supporting their technical development Contribute to business development efforts, alongside directors and partners What's on Offer: 27 days holiday, with the option to purchase more Private healthcare and access to virtual GP services Lifestyle and wellbeing benefits, including financial tools and electric car scheme Paid professional development and access to over 300 on-demand learning courses A supportive and inclusive team culture with clear routes for progression What You'll Bring: ATT / CTA / ACA qualified, or qualified by experience Strong technical understanding of UK private client tax, with significant compliance and advisory experience Ability to manage projects, develop relationships, and mentor junior staff A commercial approach with an interest in business development and strategic client planning If you're looking to step into a senior tax role within a flexible, forward-thinking environment, this could be the ideal next move then contact Victoria Walker on or email As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Future Fit Group are seeking an experienced, commercially minded Managing Director to oversee three of the Groups established businesses: Future Fit Training, Future Fit For Business and Biomechanics Education. As Managing Director, you will lead the companies through their next phase of sustainable growth, taking full responsibility for margin, profitability, operational performance, and long-term organisational health. You'll bring a balanced approach: confident in delivering strong financial outcomes and operational excellence, while also being measured, and people centred in the way you lead change. This is a pivotal role for a strategic leader who combines sound commercial judgement with the ability to inspire, coach and unite teams behind a shared vision. Key Responsibilities Strategic Leadership Shape, refine, and deliver the organisations long-term strategies, with a strong focus on profitable growth and operational sustainability. Use market insight to identify opportunities and manage risk, ensuring each organisation maintains competitiveness and stability. Lead change with a steady hand, guiding teams through transformation in a way that is structured, inclusive, and supportive rather than radical or disruptive. Operational & Commercial Excellence Take full accountability for P&L, financial performance, margin optimisation, and budget management. Ensure high quality delivery across all services, maintaining compliance, consistency, and an excellent learner experience. Drive continuous improvement across teaching, learning, operations and support functions, focusing on efficiency and measurable performance outcomes. Oversee B2B and B2C commercial strategies, including sales, marketing, product positioning, and new revenue opportunities. Stakeholder & Partnership Management Build and maintain productive relationships with regulators, funding bodies, partners, and industry stakeholders. Represent the Group externally with credibility and professionalism, strengthening the organisation's reputation and market standing. People Leadership & Culture Lead with a coaching mindset, developing senior leaders, encouraging accountability, and fostering a high performance culture. Create an environment where people feel engaged, supported, and confident in the organisation's direction. Ensure strong succession planning and capability development across the leadership team. Promote diversity, equity and inclusion as core principles in organisational practice and decision making. Experience & Attributes Essential: Proven senior leadership experience at Managing Director or equivalent level, ideally within education, training, or workforce development. Strong commercial and financial acumen with a track record of delivering profitable, margin focused growth. Experience leading multidisciplinary teams and complex operations across both B2B and B2C environments. Skilled at leading change in a calm, structured and engaging way, and able to bring people on the journey. Highly credible communicator with exceptional negotiation, stakeholder engagement, and presentation skills. Ability to interpret and utilise performance data to drive decision making. Positive, steady leadership style with the confidence to challenge constructively and the humility to listen. Willingness to travel nationally, with occasional international travel. Desirable: Advanced qualifications or sector-specific knowledge; familiarity with digital learning trends; experience in government funded programmes; and a background in building strategic partnerships. Why Join Us? Future Fit Group is a values-led, ambitious, and fast-growing organisation committed to making every business in our Group a success. We balance the stability of decades of credibility and the energy of a business which continues to evolve. This is an opportunity to create long-term value, build strong organisational capability and build consistent, sustainable success.
Mar 11, 2026
Full time
Future Fit Group are seeking an experienced, commercially minded Managing Director to oversee three of the Groups established businesses: Future Fit Training, Future Fit For Business and Biomechanics Education. As Managing Director, you will lead the companies through their next phase of sustainable growth, taking full responsibility for margin, profitability, operational performance, and long-term organisational health. You'll bring a balanced approach: confident in delivering strong financial outcomes and operational excellence, while also being measured, and people centred in the way you lead change. This is a pivotal role for a strategic leader who combines sound commercial judgement with the ability to inspire, coach and unite teams behind a shared vision. Key Responsibilities Strategic Leadership Shape, refine, and deliver the organisations long-term strategies, with a strong focus on profitable growth and operational sustainability. Use market insight to identify opportunities and manage risk, ensuring each organisation maintains competitiveness and stability. Lead change with a steady hand, guiding teams through transformation in a way that is structured, inclusive, and supportive rather than radical or disruptive. Operational & Commercial Excellence Take full accountability for P&L, financial performance, margin optimisation, and budget management. Ensure high quality delivery across all services, maintaining compliance, consistency, and an excellent learner experience. Drive continuous improvement across teaching, learning, operations and support functions, focusing on efficiency and measurable performance outcomes. Oversee B2B and B2C commercial strategies, including sales, marketing, product positioning, and new revenue opportunities. Stakeholder & Partnership Management Build and maintain productive relationships with regulators, funding bodies, partners, and industry stakeholders. Represent the Group externally with credibility and professionalism, strengthening the organisation's reputation and market standing. People Leadership & Culture Lead with a coaching mindset, developing senior leaders, encouraging accountability, and fostering a high performance culture. Create an environment where people feel engaged, supported, and confident in the organisation's direction. Ensure strong succession planning and capability development across the leadership team. Promote diversity, equity and inclusion as core principles in organisational practice and decision making. Experience & Attributes Essential: Proven senior leadership experience at Managing Director or equivalent level, ideally within education, training, or workforce development. Strong commercial and financial acumen with a track record of delivering profitable, margin focused growth. Experience leading multidisciplinary teams and complex operations across both B2B and B2C environments. Skilled at leading change in a calm, structured and engaging way, and able to bring people on the journey. Highly credible communicator with exceptional negotiation, stakeholder engagement, and presentation skills. Ability to interpret and utilise performance data to drive decision making. Positive, steady leadership style with the confidence to challenge constructively and the humility to listen. Willingness to travel nationally, with occasional international travel. Desirable: Advanced qualifications or sector-specific knowledge; familiarity with digital learning trends; experience in government funded programmes; and a background in building strategic partnerships. Why Join Us? Future Fit Group is a values-led, ambitious, and fast-growing organisation committed to making every business in our Group a success. We balance the stability of decades of credibility and the energy of a business which continues to evolve. This is an opportunity to create long-term value, build strong organisational capability and build consistent, sustainable success.
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 11, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fast moving environment. We work with a diverse portfolio of clients across the commercial and not for profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements, gaining exposure to different industries, business models and operating environments. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As a Senior Executive within Risk & Advisory Services (RAS), you will play an important role in delivering high quality internal audit, assurance and advisory services to our clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. You will be hands on in the execution of engagements, building strong technical capability, developing professional judgement, and supporting the effective delivery of engagements. Alongside this, you will act as a role model for junior team members, helping to build a high performing and collaborative team environment. You'll be someone with: An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. A recognised professional qualification (e.g. ACA, ACCA, CIA, CMIIA/MIIA, CCAB or equivalent), with relevant experience in risk management, internal audit and systems / controls testing. Awareness of compliance, legislative and wider market issues relevant to client organisations, and the ability to consider these when identifying risks and audit findings. Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and support clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues and to explain issues clearly. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 11, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Our Risk Advisory Services (RAS) team helps organisations understand, manage and respond to risk in an increasingly complex and fast moving environment. We work with a diverse portfolio of clients across the commercial and not for profit sectors, providing assurance and advisory support that strengthens governance, enhances controls and drives better decision making. As part of the team, you'll work on a wide range of internal audit, risk and advisory engagements, gaining exposure to different industries, business models and operating environments. You'll collaborate closely with colleagues across the firm, applying innovative approaches, data analytics and professional judgement to deliver insights that add real value for our clients. As a Senior Executive within Risk & Advisory Services (RAS), you will play an important role in delivering high quality internal audit, assurance and advisory services to our clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. You will be hands on in the execution of engagements, building strong technical capability, developing professional judgement, and supporting the effective delivery of engagements. Alongside this, you will act as a role model for junior team members, helping to build a high performing and collaborative team environment. You'll be someone with: An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality and ways of working. A recognised professional qualification (e.g. ACA, ACCA, CIA, CMIIA/MIIA, CCAB or equivalent), with relevant experience in risk management, internal audit and systems / controls testing. Awareness of compliance, legislative and wider market issues relevant to client organisations, and the ability to consider these when identifying risks and audit findings. Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and support clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues and to explain issues clearly. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Insurance Client Director - Aon Affinity Consulting (Home based) We are hiring! Are you energised by building trusted client relationships and opening doors to new opportunities? Do you thrive in a collaborative, high performing environment where your impact is visible and valued? At Aon Affinity Consulting, we believe in empowering our colleagues to deliver exceptional outcomes for our clients. We're now welcoming applications for a Client Director to play a pivotal role in winning new business and nurturing an established portfolio of large corporate clients. Working within a highly collaborative and trusted culture, you'll partner closely with colleagues across Aon to grow meaningful client relationships, deliver innovative solutions and support our clients as they navigate evolving and complex risks. Although this is a home based role, the nature of the work means there will be regular travel to client sites and Aon office locations. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like The role is within our Affinity Consulting team and provides risk solutions, consultancy to large businesses globally. Typically, clients will be either a national or a multinational company. The Client will be looking for a relationship with us, who can provide a tailored approach. Our clients typically require tailored insurance programmes to meet their needs. We have a number of clients who rely on us to provide consultancy services to support them with their strategic aims as they look to use insurance to grow relationships with their customer base. Grow the revenue and profitability of the team through both new clients and also your client portfolio, including meeting annual revenue target for this portfolio. Handle the service provided to clients. Ensure the highest level of service to each assigned client in line with the agreed client service tools. Identify and introduce Aon's products and services to meet the client's needs through understanding and communicating each Client's business issues and needs to the service team and other parts of Aon. Build client relationships with key decision-makers. Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. How this opportunity is different This role offers the chance to build a rewarding career within a team that actively invests in its people. You'll work in a dynamic business with a wide range of innovative solutions for clients, supported by an experienced leadership team who will champion your development and success. Skills and experience that will lead to success ACII qualification or an equivalent professional accreditation. A strong focus on identifying, shaping and securing new business opportunities. Deep understanding of the insurance industry, with the ability to lead client relationships across the core lines of commercial risk. The ability to lead and deliver consultancy engagements, providing strategic insight and value led advice to clients. Confidence leading and developing relationships with large, complex corporate clients. Strong commercial competence, including an understanding of market forces, business drivers, competitive dynamics and emerging risks. Capability in sales activity, including fee setting, negotiation and influencing senior stakeholders. Clear, confident communication skills, with the ability to present effectively to a range of audiences. A client centred, consultative approach, with a strong commitment to excellence in service delivery. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
Mar 11, 2026
Full time
Insurance Client Director - Aon Affinity Consulting (Home based) We are hiring! Are you energised by building trusted client relationships and opening doors to new opportunities? Do you thrive in a collaborative, high performing environment where your impact is visible and valued? At Aon Affinity Consulting, we believe in empowering our colleagues to deliver exceptional outcomes for our clients. We're now welcoming applications for a Client Director to play a pivotal role in winning new business and nurturing an established portfolio of large corporate clients. Working within a highly collaborative and trusted culture, you'll partner closely with colleagues across Aon to grow meaningful client relationships, deliver innovative solutions and support our clients as they navigate evolving and complex risks. Although this is a home based role, the nature of the work means there will be regular travel to client sites and Aon office locations. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like The role is within our Affinity Consulting team and provides risk solutions, consultancy to large businesses globally. Typically, clients will be either a national or a multinational company. The Client will be looking for a relationship with us, who can provide a tailored approach. Our clients typically require tailored insurance programmes to meet their needs. We have a number of clients who rely on us to provide consultancy services to support them with their strategic aims as they look to use insurance to grow relationships with their customer base. Grow the revenue and profitability of the team through both new clients and also your client portfolio, including meeting annual revenue target for this portfolio. Handle the service provided to clients. Ensure the highest level of service to each assigned client in line with the agreed client service tools. Identify and introduce Aon's products and services to meet the client's needs through understanding and communicating each Client's business issues and needs to the service team and other parts of Aon. Build client relationships with key decision-makers. Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. How this opportunity is different This role offers the chance to build a rewarding career within a team that actively invests in its people. You'll work in a dynamic business with a wide range of innovative solutions for clients, supported by an experienced leadership team who will champion your development and success. Skills and experience that will lead to success ACII qualification or an equivalent professional accreditation. A strong focus on identifying, shaping and securing new business opportunities. Deep understanding of the insurance industry, with the ability to lead client relationships across the core lines of commercial risk. The ability to lead and deliver consultancy engagements, providing strategic insight and value led advice to clients. Confidence leading and developing relationships with large, complex corporate clients. Strong commercial competence, including an understanding of market forces, business drivers, competitive dynamics and emerging risks. Capability in sales activity, including fee setting, negotiation and influencing senior stakeholders. Clear, confident communication skills, with the ability to present effectively to a range of audiences. A client centred, consultative approach, with a strong commitment to excellence in service delivery. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally. London sets the perfect stage for The Standard's first European flagship and since opening in 2019, The Standard, London has firmly established itself as one of the capital's most dynamic lifestyle hotels. Set in King's Cross within the hotel's iconic brutalist building, The Standard brings its design-led, culture-driven, activation-heavy philosophy to the heart of the city. With 266 guestrooms ranging from snug Cosy Cores to terraced suites with outdoor bathtubs overlooking St Pancras Station. A constant programme of Happenings, from DJs and brunches to live music and cultural panels, the hotel has become both a neighbourhood fixture and an international destination. Our Restaurants, Bars, and Rooftop terraces are legendary, and The Standard is known worldwide for nightlife and culturally relevant dining. Isla offers seasonal, produce-led menus on a serene garden terrace; Double Standard pairs American diner spirit with British pub classics; The Rooftop serves cocktails and pizza with panoramic London views; and Decimo brings bold Mexican Spanish cooking, mezcal, and skyline views via our iconic red-pill lift. Together, these venues create a complex, high-volume, multi-outlet operation running from early morning through late night, welcoming hotel guests, London locals, and international visitors alike. In London, The Standard's signature mix of playful, sophisticated, and unexpected hospitality continues to evolve, rooted firmly in the culture and energy of the city. Your role As our Director of Sales , you will work in close partnership with our General Manager, Executive Committee and Global Sales teams to lead and evolve the Sales function at The Standard, London. You will oversee a team of proactive Sales Managers across Corporate, Groups, MICE, Entertainment and Leisure segments, providing clear direction, coaching and accountability to ensure individual and collective targets are achieved. You will set the pace, define the strategy and inspire a high-performance culture that reflects both commercial discipline and creative flair. Working alongside the Director of Revenue, you will play a key role in defining and delivering the annual revenue budget, contributing to pricing strategy, segmentation, need period focus and market share growth. You will translate business intelligence and market data into actionable sales plans that drive ADR, RevPAR and total account performance. In collaboration with Marketing, you will help shape campaigns, partnerships and brand activations that convert cultural relevance into commercial success. You will also work closely with our Events team to ensure alignment between proactive sales efforts and reactive event conversion. As the senior sales lead on property, you will represent The Standard in the London market and internationally. This will include hosting VIP clients, leading key negotiations, attending industry events and trade shows, and developing strategic relationships across corporate travel, agency, luxury leisure, entertainment and creative industries. Beyond property-level focus, you will contribute to wider regional and brand sales initiatives, supporting pan-European strategies and key inbound markets to London, ensuring The Standard remains competitive, visible and culturally ahead of the curve. This is not a standard Director of Sales role. You will need to balance strategic leadership with hands on commercial execution, and bring personality, presence and pace to match the energy of the hotel itself. Qualifications Do you have what it takes to be our Director of Sales at The Standard, London? We are seeking a confident, commercially driven and highly connected sales leader with significant experience in the London hospitality market. In addition to this, you will also have: A minimum of 5+ years' Senior Sales experience, with at least 2-3 years operating at Director of Sale s level within a 4- or 5-star Lifestyle or large central London hotel A strong understanding of the London hotel landscape, market dynamics, feeder markets and current travel trends Proven experience managing and developing high-performing sales teams, setting KPIs and driving measurable results Demonstrated success in developing revenue budgets and implementing strategic sales plans across multiple market segments A well-established network of corporate, agency, TMC, MICE, entertainment and luxury leisure contacts Experience leading annual RFP processes and managing key global accounts Strong commercial acumen with the ability to interpret data, pace and performance reports to inform strategy Experience producing detailed monthly sales and business reports for both ownership and corporate stakeholders Proficiency in Opera PMS, CRM systems and major RFP platforms (Lanyon, HRS), along with strong Microsoft Office skills. Prior use of Envision would be an advantage Exceptional negotiation skills and sound decision making ability, remaining calm and focused in a fast paced environment Due to the nature of this role candidates must be able to undertake regular international travel Above all, you will bring energy, individuality and a passion for culturally relevant hospitality. You thrive in high volume, high energy environments and lead from the front, setting the tone for what "Anything but Standard" truly means. If you believe you have what it takes to lead the Sales function at one of London's most dynamic lifestyle hotels, we would love to hear from you. All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Bonus Scheme International Travel Business & Personal Travel Insurance 33 Days Holiday Pension Scheme Life Assurance (4 x Annual Salary) Medical Assistance (including online GP and Physio) Employee Assistance Programme with Well being service Membership to Headspace Meditation app Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Standard and Hyatt properties worldwide Growth and Development opportunities internationally with Hyatt In house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee with regular monthly social activities
Mar 11, 2026
Full time
Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally. London sets the perfect stage for The Standard's first European flagship and since opening in 2019, The Standard, London has firmly established itself as one of the capital's most dynamic lifestyle hotels. Set in King's Cross within the hotel's iconic brutalist building, The Standard brings its design-led, culture-driven, activation-heavy philosophy to the heart of the city. With 266 guestrooms ranging from snug Cosy Cores to terraced suites with outdoor bathtubs overlooking St Pancras Station. A constant programme of Happenings, from DJs and brunches to live music and cultural panels, the hotel has become both a neighbourhood fixture and an international destination. Our Restaurants, Bars, and Rooftop terraces are legendary, and The Standard is known worldwide for nightlife and culturally relevant dining. Isla offers seasonal, produce-led menus on a serene garden terrace; Double Standard pairs American diner spirit with British pub classics; The Rooftop serves cocktails and pizza with panoramic London views; and Decimo brings bold Mexican Spanish cooking, mezcal, and skyline views via our iconic red-pill lift. Together, these venues create a complex, high-volume, multi-outlet operation running from early morning through late night, welcoming hotel guests, London locals, and international visitors alike. In London, The Standard's signature mix of playful, sophisticated, and unexpected hospitality continues to evolve, rooted firmly in the culture and energy of the city. Your role As our Director of Sales , you will work in close partnership with our General Manager, Executive Committee and Global Sales teams to lead and evolve the Sales function at The Standard, London. You will oversee a team of proactive Sales Managers across Corporate, Groups, MICE, Entertainment and Leisure segments, providing clear direction, coaching and accountability to ensure individual and collective targets are achieved. You will set the pace, define the strategy and inspire a high-performance culture that reflects both commercial discipline and creative flair. Working alongside the Director of Revenue, you will play a key role in defining and delivering the annual revenue budget, contributing to pricing strategy, segmentation, need period focus and market share growth. You will translate business intelligence and market data into actionable sales plans that drive ADR, RevPAR and total account performance. In collaboration with Marketing, you will help shape campaigns, partnerships and brand activations that convert cultural relevance into commercial success. You will also work closely with our Events team to ensure alignment between proactive sales efforts and reactive event conversion. As the senior sales lead on property, you will represent The Standard in the London market and internationally. This will include hosting VIP clients, leading key negotiations, attending industry events and trade shows, and developing strategic relationships across corporate travel, agency, luxury leisure, entertainment and creative industries. Beyond property-level focus, you will contribute to wider regional and brand sales initiatives, supporting pan-European strategies and key inbound markets to London, ensuring The Standard remains competitive, visible and culturally ahead of the curve. This is not a standard Director of Sales role. You will need to balance strategic leadership with hands on commercial execution, and bring personality, presence and pace to match the energy of the hotel itself. Qualifications Do you have what it takes to be our Director of Sales at The Standard, London? We are seeking a confident, commercially driven and highly connected sales leader with significant experience in the London hospitality market. In addition to this, you will also have: A minimum of 5+ years' Senior Sales experience, with at least 2-3 years operating at Director of Sale s level within a 4- or 5-star Lifestyle or large central London hotel A strong understanding of the London hotel landscape, market dynamics, feeder markets and current travel trends Proven experience managing and developing high-performing sales teams, setting KPIs and driving measurable results Demonstrated success in developing revenue budgets and implementing strategic sales plans across multiple market segments A well-established network of corporate, agency, TMC, MICE, entertainment and luxury leisure contacts Experience leading annual RFP processes and managing key global accounts Strong commercial acumen with the ability to interpret data, pace and performance reports to inform strategy Experience producing detailed monthly sales and business reports for both ownership and corporate stakeholders Proficiency in Opera PMS, CRM systems and major RFP platforms (Lanyon, HRS), along with strong Microsoft Office skills. Prior use of Envision would be an advantage Exceptional negotiation skills and sound decision making ability, remaining calm and focused in a fast paced environment Due to the nature of this role candidates must be able to undertake regular international travel Above all, you will bring energy, individuality and a passion for culturally relevant hospitality. You thrive in high volume, high energy environments and lead from the front, setting the tone for what "Anything but Standard" truly means. If you believe you have what it takes to lead the Sales function at one of London's most dynamic lifestyle hotels, we would love to hear from you. All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Bonus Scheme International Travel Business & Personal Travel Insurance 33 Days Holiday Pension Scheme Life Assurance (4 x Annual Salary) Medical Assistance (including online GP and Physio) Employee Assistance Programme with Well being service Membership to Headspace Meditation app Worldwide Travel Discounts via The Standard Advantage platform Employee & Family Rates across all Standard and Hyatt properties worldwide Growth and Development opportunities internationally with Hyatt In house Experience Programme F&B Discounts ranging from 25-50% Recruitment Referral Bonus up to £1,000 Tuition Aid Scheme & subsidised training Season Ticket Loan & Bike 2 Work Scheme Social Committee with regular monthly social activities
An exciting opportunity for a business development expert to shape the future of the PHG Foundation, help capitalise on its unique value and continue the mission of making science work for health. Location: Cambridge About PHG Foundation Originally founded as the Public Health Genetics Unit in 1997, we became the PHG Foundation as an independent charity in 2007, joining the University of Cambridge in 2018 as a linked exempt charity. Our talented staff team is governed by our Board of Trustees and supported by our expert Associates, Fellows and Senior Fellows. Our mission is to make science work for health. As a not for profit think tank, we help policymakers understand how new technologies could improve healthcare and health outcomes, and the actions needed to put innovations into practice. We use an independent and evidence-based approach to develop analysis and insights. At the start of 2025, we released our strategic plans for the next five years. Throughout this period, we will work with researchers, health professionals and policymakers and across the commercial, charitable and public sectors to anticipate and address challenges of translating science into health. About the role This is a new role that has been developed to support the Director in leading PHG through an exciting period of renewal. As Deputy Director of the Foundation and a member of the executive team, you will report to the Board and play a key role in shaping the organisation's future. The role has special responsibility for strategic business development, driving income generation to secure the Foundation's long-term sustainability and growth. It also oversees the external affairs function, bringing together brand, marketing and communications to maximise impact, visibility and influence. Who we are looking for We seek a relationship-driven, strategically minded leader with a genuine interest and understanding of life sciences research and health innovation. You will be comfortable working alongside scientific and academic colleagues across the organisation, with the credibility and curiosity to engage meaningfully with their work and the issues that matter to them. You will be familiar with developments such as the Human Genome Project, the growing role of AI in medicine and the importance of data and research infrastructure in enabling advances in healthcare. You will thrive in a small, not for profit organisation, combining commercial acumen with a collaborative, hands-on approach. A natural connector, you will be skilled at building and sustaining senior relationships across research, policy, industry and funding communities, helping to secure PHG's impact, income and long-term sustainability. This is an exciting opportunity to shape the future of the organisation, help capitalise on its unique value and leading its teams through change. We look forward to the possibility of working together. Please click 'Apply on website' to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply. Applications for this role close at 9 a.m. Monday 30 th March 2026.
Mar 11, 2026
Full time
An exciting opportunity for a business development expert to shape the future of the PHG Foundation, help capitalise on its unique value and continue the mission of making science work for health. Location: Cambridge About PHG Foundation Originally founded as the Public Health Genetics Unit in 1997, we became the PHG Foundation as an independent charity in 2007, joining the University of Cambridge in 2018 as a linked exempt charity. Our talented staff team is governed by our Board of Trustees and supported by our expert Associates, Fellows and Senior Fellows. Our mission is to make science work for health. As a not for profit think tank, we help policymakers understand how new technologies could improve healthcare and health outcomes, and the actions needed to put innovations into practice. We use an independent and evidence-based approach to develop analysis and insights. At the start of 2025, we released our strategic plans for the next five years. Throughout this period, we will work with researchers, health professionals and policymakers and across the commercial, charitable and public sectors to anticipate and address challenges of translating science into health. About the role This is a new role that has been developed to support the Director in leading PHG through an exciting period of renewal. As Deputy Director of the Foundation and a member of the executive team, you will report to the Board and play a key role in shaping the organisation's future. The role has special responsibility for strategic business development, driving income generation to secure the Foundation's long-term sustainability and growth. It also oversees the external affairs function, bringing together brand, marketing and communications to maximise impact, visibility and influence. Who we are looking for We seek a relationship-driven, strategically minded leader with a genuine interest and understanding of life sciences research and health innovation. You will be comfortable working alongside scientific and academic colleagues across the organisation, with the credibility and curiosity to engage meaningfully with their work and the issues that matter to them. You will be familiar with developments such as the Human Genome Project, the growing role of AI in medicine and the importance of data and research infrastructure in enabling advances in healthcare. You will thrive in a small, not for profit organisation, combining commercial acumen with a collaborative, hands-on approach. A natural connector, you will be skilled at building and sustaining senior relationships across research, policy, industry and funding communities, helping to secure PHG's impact, income and long-term sustainability. This is an exciting opportunity to shape the future of the organisation, help capitalise on its unique value and leading its teams through change. We look forward to the possibility of working together. Please click 'Apply on website' to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply. Applications for this role close at 9 a.m. Monday 30 th March 2026.
Deputy Chief Operating Officer Go back Gloucestershire Health and Care NHS Foundation Trust The closing date is 20 March 2026 The Deputy Chief Operating Officer works directly to the Chief Operating Officer providing senior operational and strategic leadership to ensure the effective provision of health and care services across the organisation. The role holds extensive operational resource responsibilities which requires the post holder to plan strategically for all aspects of Operations including: managing performance, workforce, finance, quality, safety and risk. The postholder will lead within the local system, chair system meetings, representing the COO and will be expected to represent the COO both regionally and nationally. They will chair the Operations Directorate Performance & Risk and Business meetings with responsibility for onward reporting for assurance through to Committee. The post holder will have direct line management responsibility for 3 Service Group Directors of Operation, the Head of Emergency Preparedness, Resilience and Response, and the Operations Directorate. Main duties of the job The postholder will be accountable for the coordination and delivery of high quality and safe clinical services, working in partnership with leadership teams, clinical and professional leads and colleagues in corporate services. The postholder will be responsible for oversight of operational delivery of national and local targets within the resources available. The postholder will be responsible for ensuring flexibility in capacity to meet demand and deliver both the local quality and safety agenda and related improvements. The post holder will have a key role in ensuring financial sustainability. Driving forward progress through inspiring leadership of large scale, complex transformational change programmes (in line with the ambitions of the NHS 10 Year Plan) the postholder will be committed to tackling health inequalities. The role will lead in driving key opportunities across the Trust to support integrated, neighbourhood working to ensure delivery of effective pathways. The post holder will need to develop effective partnership working which delivers tangible solutions across the Integrated Care System in Gloucestershire working with statutory partners, voluntary and independent sector providers and people with lived experience. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. About us We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that: 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys. Job responsibilities Leadership Values based, compassionate, visible and engaging leadership to inspire and empower staff in delivering high quality services. Leading to embed the new operational structure that puts quality of care at the heart of operational delivery, demonstrating a commitment to improving patient care and experience, and delivering an efficient service by getting things right first time Leading with a commitment to ensuring that people with lived experience are at the heart of the design, development, delivery and monitoring of services Lead services to operate in a community-oriented culture to promote neighbourhood working, social inclusion and reduce health inequalities Be a full and effective contributor to Senior Leadership and Extended Executive meetings and governance fora Ensure clear partnership working across the Trust so that the Operations Directorate is lead in partnership with clinical and professional leads balancing performance, finance, quality, safety and effectiveness. Actively promote the Trust values and the behaviours that underpin these to support and encourage better clinical care Committed to excellent system leadership, recognising the role that the Trust has to play in the wider Health and Social Care system and in local communities. Operational Management The Deputy Chief Operating Officer leads and is responsible for the delivery of services across the Operations Directorate. They manage and report for assurance in relation to agreed contractual, access and performance targets. Utilising processes of continuous quality improvement, the post holder will: Manage the operational performance of services, ensuring high quality, compassionate and person-centred care Ensure effective governance arrangements are in place and regularly audited to ensure effective management of performance of services to achieve agreed contractual targets, ensuring that areas of underperformance are tackled promptly and service improvement plans are developed and instigated where required To effectively report for assurance on improvements in performance with clear actions and milestones, via the trusts IQPR To analyse organisational and service performance data to inform progress against the Trust and the Directorates strategic direction Ensure effective reporting to Committee in relation to performance Ensure that effective clinical governance, risk management and controls assurance systems and procedures are embedded into the culture of Operations Provide senior operational input to contract monitoring arrangements and negotiations (including ICS, Local Authority, NHSE, Specialist Commissioning, and other commissioning/provider organisations) Ensure that service users, patients, families and carers are at the heart of continuous improvement in service delivery Identify opportunities to develop and lead integrated neighbourhood delivery, integrating health and social care and delivery in partnership with VCSE. Analyse a range of complex data and statistical sources of information, including population health data, peer group and national benchmarking, national and international research studies and identification of sources of best practice to constantly learn, improve and transform services Oversee delivery of service efficiencies to meet improved quality and financial management requirements utilising local, regional and national review findings where appropriate To work as part of an extended team, building strong partnerships across corporate services in the effective oversight and management of operational delivery To work across boundaries to ensure a seamless service for patients and ensure the delivery of all operational priorities. This means leading the delivery of high-quality clinical care and services that promote recovery and prevention Proactively identify, manage and report for assurance on operational risks to service delivery ensuring that mitigations are owned and effective and that there is a dynamic approach to the escalation and de-escalation of risks Produce and present reports on areas of operational delivery and performance to the Board and relevant sub-Committees Provide senior leadership in system-wide demand management initiatives/developments working with a wide range of statutory, voluntary and independent sector organisations Contributing to the development of quality improvement approaches Promote and implement a safe, productive and healthy work environment within the Trust in line with Health and Safety, Equality Act and other applicable legislation Ensure mental and physical health operational services comply with legislation including the Health and Social Care Act, Mental Health Act, Mental Capacity Act, Deprivation of Liberty Safeguarding and Human Rights Act Service Planning Lead the development, monitoring, effective delivery and reporting of annual and strategic business plans for services managed and contribute to the development of the Trusts business planning cycle Develop and lead initiatives that respond to the NHS 10 Year Plan Lead skill mix reviews and the development of future focussed workforce plans, recruitment and retention initiatives and creation of new job roles which seek to address the Trusts workforce capacity challenges in line with the NHS People Plan Take a key role in the formulation and delivery of strategic transformation plans in line with organisational strategy . click apply for full job details
Mar 11, 2026
Full time
Deputy Chief Operating Officer Go back Gloucestershire Health and Care NHS Foundation Trust The closing date is 20 March 2026 The Deputy Chief Operating Officer works directly to the Chief Operating Officer providing senior operational and strategic leadership to ensure the effective provision of health and care services across the organisation. The role holds extensive operational resource responsibilities which requires the post holder to plan strategically for all aspects of Operations including: managing performance, workforce, finance, quality, safety and risk. The postholder will lead within the local system, chair system meetings, representing the COO and will be expected to represent the COO both regionally and nationally. They will chair the Operations Directorate Performance & Risk and Business meetings with responsibility for onward reporting for assurance through to Committee. The post holder will have direct line management responsibility for 3 Service Group Directors of Operation, the Head of Emergency Preparedness, Resilience and Response, and the Operations Directorate. Main duties of the job The postholder will be accountable for the coordination and delivery of high quality and safe clinical services, working in partnership with leadership teams, clinical and professional leads and colleagues in corporate services. The postholder will be responsible for oversight of operational delivery of national and local targets within the resources available. The postholder will be responsible for ensuring flexibility in capacity to meet demand and deliver both the local quality and safety agenda and related improvements. The post holder will have a key role in ensuring financial sustainability. Driving forward progress through inspiring leadership of large scale, complex transformational change programmes (in line with the ambitions of the NHS 10 Year Plan) the postholder will be committed to tackling health inequalities. The role will lead in driving key opportunities across the Trust to support integrated, neighbourhood working to ensure delivery of effective pathways. The post holder will need to develop effective partnership working which delivers tangible solutions across the Integrated Care System in Gloucestershire working with statutory partners, voluntary and independent sector providers and people with lived experience. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. About us We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that: 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys. Job responsibilities Leadership Values based, compassionate, visible and engaging leadership to inspire and empower staff in delivering high quality services. Leading to embed the new operational structure that puts quality of care at the heart of operational delivery, demonstrating a commitment to improving patient care and experience, and delivering an efficient service by getting things right first time Leading with a commitment to ensuring that people with lived experience are at the heart of the design, development, delivery and monitoring of services Lead services to operate in a community-oriented culture to promote neighbourhood working, social inclusion and reduce health inequalities Be a full and effective contributor to Senior Leadership and Extended Executive meetings and governance fora Ensure clear partnership working across the Trust so that the Operations Directorate is lead in partnership with clinical and professional leads balancing performance, finance, quality, safety and effectiveness. Actively promote the Trust values and the behaviours that underpin these to support and encourage better clinical care Committed to excellent system leadership, recognising the role that the Trust has to play in the wider Health and Social Care system and in local communities. Operational Management The Deputy Chief Operating Officer leads and is responsible for the delivery of services across the Operations Directorate. They manage and report for assurance in relation to agreed contractual, access and performance targets. Utilising processes of continuous quality improvement, the post holder will: Manage the operational performance of services, ensuring high quality, compassionate and person-centred care Ensure effective governance arrangements are in place and regularly audited to ensure effective management of performance of services to achieve agreed contractual targets, ensuring that areas of underperformance are tackled promptly and service improvement plans are developed and instigated where required To effectively report for assurance on improvements in performance with clear actions and milestones, via the trusts IQPR To analyse organisational and service performance data to inform progress against the Trust and the Directorates strategic direction Ensure effective reporting to Committee in relation to performance Ensure that effective clinical governance, risk management and controls assurance systems and procedures are embedded into the culture of Operations Provide senior operational input to contract monitoring arrangements and negotiations (including ICS, Local Authority, NHSE, Specialist Commissioning, and other commissioning/provider organisations) Ensure that service users, patients, families and carers are at the heart of continuous improvement in service delivery Identify opportunities to develop and lead integrated neighbourhood delivery, integrating health and social care and delivery in partnership with VCSE. Analyse a range of complex data and statistical sources of information, including population health data, peer group and national benchmarking, national and international research studies and identification of sources of best practice to constantly learn, improve and transform services Oversee delivery of service efficiencies to meet improved quality and financial management requirements utilising local, regional and national review findings where appropriate To work as part of an extended team, building strong partnerships across corporate services in the effective oversight and management of operational delivery To work across boundaries to ensure a seamless service for patients and ensure the delivery of all operational priorities. This means leading the delivery of high-quality clinical care and services that promote recovery and prevention Proactively identify, manage and report for assurance on operational risks to service delivery ensuring that mitigations are owned and effective and that there is a dynamic approach to the escalation and de-escalation of risks Produce and present reports on areas of operational delivery and performance to the Board and relevant sub-Committees Provide senior leadership in system-wide demand management initiatives/developments working with a wide range of statutory, voluntary and independent sector organisations Contributing to the development of quality improvement approaches Promote and implement a safe, productive and healthy work environment within the Trust in line with Health and Safety, Equality Act and other applicable legislation Ensure mental and physical health operational services comply with legislation including the Health and Social Care Act, Mental Health Act, Mental Capacity Act, Deprivation of Liberty Safeguarding and Human Rights Act Service Planning Lead the development, monitoring, effective delivery and reporting of annual and strategic business plans for services managed and contribute to the development of the Trusts business planning cycle Develop and lead initiatives that respond to the NHS 10 Year Plan Lead skill mix reviews and the development of future focussed workforce plans, recruitment and retention initiatives and creation of new job roles which seek to address the Trusts workforce capacity challenges in line with the NHS People Plan Take a key role in the formulation and delivery of strategic transformation plans in line with organisational strategy . click apply for full job details
