Assistant Bodyshop Manager

A well known Bodyshop in the Chelmsford area is looking for an Assistant Bodyshop Manager/Front of House Manager to join their stable team.

Main duties include ;

• Managing the Front of House and ensuring that we provide our customers and clients with the service they expect from our business
• Managing and developing our Front of House team, enabling great customer experiences and setting the scene for a successful repair outcome
• Work with the Bodyshop Manager to review results, analyse data, and develop and implement action plans.
• Work with the Bodyshop Manager and Department Heads to in order to improve ased turnover and profitability.
• Work alongside our Bodyshop Manager to develop your understanding of each bodyshop function, with a view to providing ad-hoc managerial support (holidays, surge events, sickness)

• Liaising with customers by phone and in person
• Liaising with insurance companies
• Arranging non-fault hire vehicles
• Booking customers vehicles in for repair
• Arranging courtesy vehicles
• Arranging collection/delivery of vehicles
• Organising transporter drivers daily work schedule
• Booking estimates
• Loading the Management System to regulate workflow
• Updating customers with repair status
• Liaising with other departments
• Updating online insurance systems
• Checking in/out customers and courtesy vehicles
• Reporting and logging any courtesy car damage
• Update customers with repair status

Please send in your CV to find out more!