Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
May 02, 2026
Full time
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
May 02, 2026
Full time
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Are you interested in influencing policy to create a productive and sustainable agri-food supply chain? We are seeking a driven and dynamic Policy Manager for AIC Scotland to represent our Member businesses and play a leading role in influencing Scottish agricultural policy. In this home based, full time role, you will lead engagement with Members, policymakers and stakeholders to help shape policy, representing AIC Scotland in key discussions and providing expert insight into food and feed supply chains. Reporting to AIC's Chief Executive, the role is a key part of our team of policy experts. It ensures the sector's voice is heard in policy development, regulatory consultations and industry wide initiatives, while supporting Members through technical guidance, political lobbying and clear communication. Across all responsibilities, adding value for Members is the guiding principle, with every action focused on serving their interests and strengthening their businesses. To apply please send your cv and complete the application form: Closing date for applications: Sunday 17 May, 17:00 You can also apply for this role by clicking the Apply Button.
May 02, 2026
Full time
Are you interested in influencing policy to create a productive and sustainable agri-food supply chain? We are seeking a driven and dynamic Policy Manager for AIC Scotland to represent our Member businesses and play a leading role in influencing Scottish agricultural policy. In this home based, full time role, you will lead engagement with Members, policymakers and stakeholders to help shape policy, representing AIC Scotland in key discussions and providing expert insight into food and feed supply chains. Reporting to AIC's Chief Executive, the role is a key part of our team of policy experts. It ensures the sector's voice is heard in policy development, regulatory consultations and industry wide initiatives, while supporting Members through technical guidance, political lobbying and clear communication. Across all responsibilities, adding value for Members is the guiding principle, with every action focused on serving their interests and strengthening their businesses. To apply please send your cv and complete the application form: Closing date for applications: Sunday 17 May, 17:00 You can also apply for this role by clicking the Apply Button.
Job Title: Systems Group Lead Location: Rochester Salary: Up to £70,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: We are looking for experienced and dynamic Systems or Software Team Leaders to step up and provide coordination and strategy for execution of the Systems/Software engineering in the Airborne Controls Product Realisation Group (PRG) of the Rochester business. These roles will provide support to the functional department and projects by understanding the work package scope, scheduling, resources and strategy for development across the Systems and Software domains. Core duties: You will have understanding of the top level packages of work, size and time phasing across the teams within the PRG, how these contribute to critical path and/or milestones You will have understanding of the team sizes and skillset required as well as any major dependencies or facilities required across the PRG You will contribute to strategic project meetings and facilitate implementation of initiatives You will give regular status and recommendations on the resourcing requirements to the project and the Functional Manager You will support the projects by creating new estimates for bids and maintaining the schedule and budget for on-going projects You will support the team members with their career development in conjunction with the Functional Manager Essential Skills: You will have proven experience leading a Systems or Software team in relevant product markets and/or domains, such as control systems, real time displays or other safety related systems You will have proven experience in managing projects to tight schedules and budgets You will have proven experience in requirements management , design analyses , modelling and simulation, writing and reviewing code and using tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink You will have a degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Physics or Mathematics) The Systems Engineering Team: The team supports the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Systems Group Lead Location: Rochester Salary: Up to £70,000 depending on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: We are looking for experienced and dynamic Systems or Software Team Leaders to step up and provide coordination and strategy for execution of the Systems/Software engineering in the Airborne Controls Product Realisation Group (PRG) of the Rochester business. These roles will provide support to the functional department and projects by understanding the work package scope, scheduling, resources and strategy for development across the Systems and Software domains. Core duties: You will have understanding of the top level packages of work, size and time phasing across the teams within the PRG, how these contribute to critical path and/or milestones You will have understanding of the team sizes and skillset required as well as any major dependencies or facilities required across the PRG You will contribute to strategic project meetings and facilitate implementation of initiatives You will give regular status and recommendations on the resourcing requirements to the project and the Functional Manager You will support the projects by creating new estimates for bids and maintaining the schedule and budget for on-going projects You will support the team members with their career development in conjunction with the Functional Manager Essential Skills: You will have proven experience leading a Systems or Software team in relevant product markets and/or domains, such as control systems, real time displays or other safety related systems You will have proven experience in managing projects to tight schedules and budgets You will have proven experience in requirements management , design analyses , modelling and simulation, writing and reviewing code and using tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink You will have a degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Physics or Mathematics) The Systems Engineering Team: The team supports the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Zachary Daniels Recruitment
Kingston Upon Thames, London
Store Manager Kingston Up to 37,000 DOE + Benefits Zachary Daniels is recruiting for a Store Manager opportunity with a premium fashion retailer based in Kingston. This is an exciting chance to lead a beautifully curated store environment, representing a brand known for quality, style, and exceptional customer experience. This role would suit an established Store Manager or a strong Assistant Manager ready to step into a flagship-style leadership role within a premium retail setting. If you have a passion for fashion, styling, and delivering a luxury-level service experience, this is a great opportunity to elevate your retail career. What's in it for you? Salary up to 37,000 per year depending on experience Generous staff discount and seasonal uniform allowance Bonus potential linked to store performance Clear progression opportunities within a premium retail environment Be part of a brand that values quality, service, and people Supportive leadership with a strong focus on development As a Store Manager, your responsibilities will include: Full ownership of store performance, driving sales, KPIs, and client experience Leading from the front to deliver a premium, personalised shopping journey Inspiring, coaching, and developing a high-performing team with a focus on styling and service Maintaining exceptional visual merchandising standards in line with brand identity Driving clientelling initiatives to build long-term customer relationships and repeat business Managing stock, operations, and store processes with strong attention to detail Taking ownership of recruitment, onboarding, and ongoing team development We're looking for a Store Manager who: Has experience within premium, fashion, or lifestyle retail Demonstrates a strong track record of delivering sales and KPI performance Is passionate about styling, customer experience, and brand storytelling Has a natural ability to lead, inspire, and develop teams Is highly commercial with strong operational awareness Enjoys a hands-on, customer-facing environment If you're a passionate retail leader who thrives in a premium environment and loves delivering an elevated customer experience, we would love to hear from you. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH36058
May 02, 2026
Full time
Store Manager Kingston Up to 37,000 DOE + Benefits Zachary Daniels is recruiting for a Store Manager opportunity with a premium fashion retailer based in Kingston. This is an exciting chance to lead a beautifully curated store environment, representing a brand known for quality, style, and exceptional customer experience. This role would suit an established Store Manager or a strong Assistant Manager ready to step into a flagship-style leadership role within a premium retail setting. If you have a passion for fashion, styling, and delivering a luxury-level service experience, this is a great opportunity to elevate your retail career. What's in it for you? Salary up to 37,000 per year depending on experience Generous staff discount and seasonal uniform allowance Bonus potential linked to store performance Clear progression opportunities within a premium retail environment Be part of a brand that values quality, service, and people Supportive leadership with a strong focus on development As a Store Manager, your responsibilities will include: Full ownership of store performance, driving sales, KPIs, and client experience Leading from the front to deliver a premium, personalised shopping journey Inspiring, coaching, and developing a high-performing team with a focus on styling and service Maintaining exceptional visual merchandising standards in line with brand identity Driving clientelling initiatives to build long-term customer relationships and repeat business Managing stock, operations, and store processes with strong attention to detail Taking ownership of recruitment, onboarding, and ongoing team development We're looking for a Store Manager who: Has experience within premium, fashion, or lifestyle retail Demonstrates a strong track record of delivering sales and KPI performance Is passionate about styling, customer experience, and brand storytelling Has a natural ability to lead, inspire, and develop teams Is highly commercial with strong operational awareness Enjoys a hands-on, customer-facing environment If you're a passionate retail leader who thrives in a premium environment and loves delivering an elevated customer experience, we would love to hear from you. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH36058
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
May 02, 2026
Full time
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
Our Business Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service. With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries. This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them. About The Role We are growing our electrical division to meet the ever-increasing needs of our expanding business. To help us achieve this we are looking for a Mobile Electrician to work within our team in the Bristol area. Within this role you will be responsible for installing, maintaining, servicing and repairing electrical and mechanical equipment between branches and customer sites across the south region in a safe, professional and efficient manner. The ideal candidate will have practical electrical engineering skills and experience. Working hours are Monday to Friday 40 hours per week as well as being part of an on-call rota, but this can be variable dependant on the needs of the business. It is essential that applicants hold an ECS Gold Card or have the relevant qualifications or experience in Electrical Installations to obtain an ECS Gold card. Tasks and responsibilities for this role include : You will carry out electrical installation work efficiently in accordance with the current I.E.E.Regulations for Electrical Installations and the Construction Industry Safety Regulations. Be able to maintain, install, service and repair electrical/mechanical pump sets within the hire fleet and any customer units as required to the required legislative standards. You will be required to produce reports and estimates to repair set units and advise on safety issues as necessary. Keep a good standard of housekeeping ensuring work areas and vehicles are kept in good order and clean. Ensure all necessary Risk Assessment/Method Statements are adhered to. To communicate regularly and effectively with your manager and all internal and external customers and stakeholders regarding business and customer expectations on timelines, quality and overall service levels Be self-driven, with the ability to work independently to manage own workloads and call outs. Ability to attend call outs for the branch as part of a call out rota which is 1 in 6 weeks. Qualifications: Essential to be a JIB Qualified Electrician and to be able to meet the requirements to obtain an ECS Gold card - 18th edition. Full UK Driving Licence (as company van is provided) What we can offer you We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary Company van (for work use) Enhanced overtime pay (for additional hours and call outs) Medicash Scheme medical expenses scheme (access to 24hour online GP services, discounted gym memberships) Pension scheme with contribution based on total earnings not just salary 25 days holiday + 8 Bank Holidays Increasing annual leave entitlement with long service 3x your annual salary life insurance (DIS) Support for development and training Employee assistance programme (EAP) & access to Mental Health first aiders Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee referral scheme This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
May 02, 2026
Full time
Our Business Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service. With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries. This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them. About The Role We are growing our electrical division to meet the ever-increasing needs of our expanding business. To help us achieve this we are looking for a Mobile Electrician to work within our team in the Bristol area. Within this role you will be responsible for installing, maintaining, servicing and repairing electrical and mechanical equipment between branches and customer sites across the south region in a safe, professional and efficient manner. The ideal candidate will have practical electrical engineering skills and experience. Working hours are Monday to Friday 40 hours per week as well as being part of an on-call rota, but this can be variable dependant on the needs of the business. It is essential that applicants hold an ECS Gold Card or have the relevant qualifications or experience in Electrical Installations to obtain an ECS Gold card. Tasks and responsibilities for this role include : You will carry out electrical installation work efficiently in accordance with the current I.E.E.Regulations for Electrical Installations and the Construction Industry Safety Regulations. Be able to maintain, install, service and repair electrical/mechanical pump sets within the hire fleet and any customer units as required to the required legislative standards. You will be required to produce reports and estimates to repair set units and advise on safety issues as necessary. Keep a good standard of housekeeping ensuring work areas and vehicles are kept in good order and clean. Ensure all necessary Risk Assessment/Method Statements are adhered to. To communicate regularly and effectively with your manager and all internal and external customers and stakeholders regarding business and customer expectations on timelines, quality and overall service levels Be self-driven, with the ability to work independently to manage own workloads and call outs. Ability to attend call outs for the branch as part of a call out rota which is 1 in 6 weeks. Qualifications: Essential to be a JIB Qualified Electrician and to be able to meet the requirements to obtain an ECS Gold card - 18th edition. Full UK Driving Licence (as company van is provided) What we can offer you We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary Company van (for work use) Enhanced overtime pay (for additional hours and call outs) Medicash Scheme medical expenses scheme (access to 24hour online GP services, discounted gym memberships) Pension scheme with contribution based on total earnings not just salary 25 days holiday + 8 Bank Holidays Increasing annual leave entitlement with long service 3x your annual salary life insurance (DIS) Support for development and training Employee assistance programme (EAP) & access to Mental Health first aiders Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee referral scheme This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
May 02, 2026
Full time
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Business Development Representative (BDR) / Sales Development Representative (SDR) Central London (Hybrid - 3 days office / 2 days remote) £35,000 base + uncapped commission (OTE £45,000+) + benefits Kickstart Your Sales Career in a Global Financial Subscription Business This is an exciting opportunity to join a leading financial data, news, and business intelligence provider , working with top-tier banks and investment firms across global markets. With a clear progression path into a Business Development Manager role within 6-12 months , this role is ideal for someone looking to build a long-term career in B2B sales. The Role As a BDR / SDR (Business Development Representative / Sales Development Representative , you'll play a key role in driving pipeline and revenue growth by identifying opportunities within existing accounts and generating new business. You'll work closely with international sales teams across EMEA, APAC, and the US, engaging senior stakeholders and building relationships within major financial institutions. Key responsibilities: Researching and mapping target accounts Generating qualified leads through outbound outreach Engaging decision-makers across financial services Supporting cross-sell and upsell opportunities Managing activity across phone, email, and LinkedIn Achieving and exceeding pipeline targets What's On Offer £35,000 base salary + uncapped commission (OTE £45,000+) Fast-track progression to Business Development Manager Hybrid working (Central London) Private healthcare, pension & life assurance 25 days holiday + bank holidays Ongoing training and structured career development Collaborative, high-performance team culture What We're Looking For 6-12 months+ experience in BDR/SDR or sales (or transferable roles like recruitment, estate agency, etc.) Proven track record of hitting targets Strong communication and relationship-building skills Commercial mindset with ambition to progress Interest in financial markets (Economics degree advantageous) Apply now or send your CV for more details. ABR Associates Ltd is acting as an Employment Agency in relation to this role. We specialise in placing candidates into permanent positions across Media, Digital, Technology/SaaS, Market Research, Events, and Business Information. Due to high application volumes, only shortlisted candidates will be contacted. If you have not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
May 02, 2026
Full time
Business Development Representative (BDR) / Sales Development Representative (SDR) Central London (Hybrid - 3 days office / 2 days remote) £35,000 base + uncapped commission (OTE £45,000+) + benefits Kickstart Your Sales Career in a Global Financial Subscription Business This is an exciting opportunity to join a leading financial data, news, and business intelligence provider , working with top-tier banks and investment firms across global markets. With a clear progression path into a Business Development Manager role within 6-12 months , this role is ideal for someone looking to build a long-term career in B2B sales. The Role As a BDR / SDR (Business Development Representative / Sales Development Representative , you'll play a key role in driving pipeline and revenue growth by identifying opportunities within existing accounts and generating new business. You'll work closely with international sales teams across EMEA, APAC, and the US, engaging senior stakeholders and building relationships within major financial institutions. Key responsibilities: Researching and mapping target accounts Generating qualified leads through outbound outreach Engaging decision-makers across financial services Supporting cross-sell and upsell opportunities Managing activity across phone, email, and LinkedIn Achieving and exceeding pipeline targets What's On Offer £35,000 base salary + uncapped commission (OTE £45,000+) Fast-track progression to Business Development Manager Hybrid working (Central London) Private healthcare, pension & life assurance 25 days holiday + bank holidays Ongoing training and structured career development Collaborative, high-performance team culture What We're Looking For 6-12 months+ experience in BDR/SDR or sales (or transferable roles like recruitment, estate agency, etc.) Proven track record of hitting targets Strong communication and relationship-building skills Commercial mindset with ambition to progress Interest in financial markets (Economics degree advantageous) Apply now or send your CV for more details. ABR Associates Ltd is acting as an Employment Agency in relation to this role. We specialise in placing candidates into permanent positions across Media, Digital, Technology/SaaS, Market Research, Events, and Business Information. Due to high application volumes, only shortlisted candidates will be contacted. If you have not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.
Accounts Manager - Agriculture/Farms Bristol £45,000 - £55,000 Do you have existing experience of working with Agriculture / Farming clients or perhaps you have a real interest in the industry? If so, one of the largest Independent chartered accountancy practices in the South West is seeking talented professionals to join its expanding Farms & Estates team. With over 600 professionals across Gloucestershire, Bristol, and Cardiff, the firm provides expert guidance to farmers, landowners, and agribusinesses across the UK. What's great about this Accounts Manager role? Hybrid working model. Genuine work / life balance. Clear routes for progression. Idyllic offices surrounded by scenic views. Friendly and welcoming team. Health and wellbeing package. Firm wide events including summer and winter socials. Your role as an Accounts Manager: Managing a portfolio across a range of Agriculture clients, you will oversee annual accounts and business tax computations. Provide advice on annual remuneration planning and profit forecasts. Advise on capital taxes and reviewing VAT returns. Building and maintaining strong client relationships and identifying valuable tax planning and commercial opportunities. Mentor and support junior team members. Represent the firm at client and industry events. What you'll need to succeed: You must be ACA / ACCA Qualified with post qualification experience. You will have experience in managing your own portfolio. Existing experience of working with Rural / Agriculture / Farming clients or a genuine interest in the industry. A good management rapport to mentor the accounts team. Good working knowledge of Excel, Xero, and Sage. What next: This role offers excellent career development opportunities, flexible and hybrid working arrangements, and the chance to build lasting relationships across the rural sector. You'll also have the opportunity to attend industry events to stay connected, informed, and inspired. If you'd like to hear more about this role, please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
May 02, 2026
Full time
Accounts Manager - Agriculture/Farms Bristol £45,000 - £55,000 Do you have existing experience of working with Agriculture / Farming clients or perhaps you have a real interest in the industry? If so, one of the largest Independent chartered accountancy practices in the South West is seeking talented professionals to join its expanding Farms & Estates team. With over 600 professionals across Gloucestershire, Bristol, and Cardiff, the firm provides expert guidance to farmers, landowners, and agribusinesses across the UK. What's great about this Accounts Manager role? Hybrid working model. Genuine work / life balance. Clear routes for progression. Idyllic offices surrounded by scenic views. Friendly and welcoming team. Health and wellbeing package. Firm wide events including summer and winter socials. Your role as an Accounts Manager: Managing a portfolio across a range of Agriculture clients, you will oversee annual accounts and business tax computations. Provide advice on annual remuneration planning and profit forecasts. Advise on capital taxes and reviewing VAT returns. Building and maintaining strong client relationships and identifying valuable tax planning and commercial opportunities. Mentor and support junior team members. Represent the firm at client and industry events. What you'll need to succeed: You must be ACA / ACCA Qualified with post qualification experience. You will have experience in managing your own portfolio. Existing experience of working with Rural / Agriculture / Farming clients or a genuine interest in the industry. A good management rapport to mentor the accounts team. Good working knowledge of Excel, Xero, and Sage. What next: This role offers excellent career development opportunities, flexible and hybrid working arrangements, and the chance to build lasting relationships across the rural sector. You'll also have the opportunity to attend industry events to stay connected, informed, and inspired. If you'd like to hear more about this role, please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Job Title: System Design Authority - Engineering System Location: Warton - Hybrid, 3 days on site per week We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £61,110 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: You'll play a key role in shaping technical solutions within the Engineering Support Competency Centre, working across engineering, manufacturing and support services to deliver integrated systems that support global programmes. You will define solution architecture, working with modern engineering tools and technologies to ensure systems are aligned to business needs, scalable and fit for purpose. Collaborating with internal teams, external vendors and project managers, you'll support design, planning and delivery activities while ensuring solutions meet quality, cost and timescale requirements. This role offers exposure to global projects, opportunities to influence innovative engineering systems and considerable development potential within a collaborative, forward-thinking environment. Core duties: Defining solution architectures, ensuring designs meet business requirements within cost, time and technical constraints Capturing current and future system architectures, supporting application, data and technology design across projects Reviewing and assuring technical designs, ensuring solutions are fit for purpose and aligned to standards Collaborating with internal teams and external suppliers, supporting design delivery and system integration activities Supporting project planning, reviewing estimates and schedules to ensure effective and timely solution delivery Essential Skills: Experience designing, developing, testing and releasing information systems within structured engineering or IT environments Knowledge of architecture frameworks such as TOGAF, supporting consistent and scalable solution design Experience overseeing incidents and problems, ensuring timely resolution and system stability Ability to engage and influence stakeholders, including customers, suppliers and internal teams across projects Relevant technical background or experience in systems engineering, IT architecture or similar disciplines The Engineering Support Competency Centre (ESCC) Team: Working across engineering, manufacturing and support services, this function delivers critical technical solutions that enable global programmes to run effectively. By collaborating with internal teams and external partners, it drives innovation, system performance and continuous improvement-supporting business growth and advancing engineering capability worldwide. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 13th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: System Design Authority - Engineering System Location: Warton - Hybrid, 3 days on site per week We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £61,110 Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: You'll play a key role in shaping technical solutions within the Engineering Support Competency Centre, working across engineering, manufacturing and support services to deliver integrated systems that support global programmes. You will define solution architecture, working with modern engineering tools and technologies to ensure systems are aligned to business needs, scalable and fit for purpose. Collaborating with internal teams, external vendors and project managers, you'll support design, planning and delivery activities while ensuring solutions meet quality, cost and timescale requirements. This role offers exposure to global projects, opportunities to influence innovative engineering systems and considerable development potential within a collaborative, forward-thinking environment. Core duties: Defining solution architectures, ensuring designs meet business requirements within cost, time and technical constraints Capturing current and future system architectures, supporting application, data and technology design across projects Reviewing and assuring technical designs, ensuring solutions are fit for purpose and aligned to standards Collaborating with internal teams and external suppliers, supporting design delivery and system integration activities Supporting project planning, reviewing estimates and schedules to ensure effective and timely solution delivery Essential Skills: Experience designing, developing, testing and releasing information systems within structured engineering or IT environments Knowledge of architecture frameworks such as TOGAF, supporting consistent and scalable solution design Experience overseeing incidents and problems, ensuring timely resolution and system stability Ability to engage and influence stakeholders, including customers, suppliers and internal teams across projects Relevant technical background or experience in systems engineering, IT architecture or similar disciplines The Engineering Support Competency Centre (ESCC) Team: Working across engineering, manufacturing and support services, this function delivers critical technical solutions that enable global programmes to run effectively. By collaborating with internal teams and external partners, it drives innovation, system performance and continuous improvement-supporting business growth and advancing engineering capability worldwide. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 13th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Nuclear Commissioning Project Leader - Electrical (Reactor) Location: Barrow-In-Furness, onsite Salary: Negotiable depending on experience You're expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development. We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager . If you don't feel you can talk to your line manager , you can contact your HRBP. PLEASE NOTE: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all of us. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: In this role, you will lead the planning and delivery of electrical commissioning activities across a defined test section, ensuring alignment with wider Test & Commissioning (T&C) programme objectives . You will take ownership of commissioning strategy execution, driving performance against time, cost, and quality targets. You will support and lead a team of commissioning engineers, providing technical direction, oversight, and coaching within a complex nuclear environment. Working closely with the Reactor Test Group (RTG), you will authorise test documentation and ensure all commissioning activities are conducted safely and in compliance with regulatory and company standards. Core duties: Drive the delivery of test and commissioning plans in line with programme milestones Lead and support a team of nuclear electrical commissioning engineers Support the Reactor Test Group (RTG), including authorisation of test documentation Act as Authorised Person within the Permit to Work system Review and approve engineering outputs and technical documentation Plan and manage commissioning programmes across complex systems Embed Learning from Experience (LFE) to improve safety, quality, and delivery Coordinate with stakeholders to ensure safe and compliant execution of commissioning activities Essential Skills: Degree, HNC/HND in an engineering discipline or equivalent experience Strong understanding of nuclear systems and associated testing and commissioning activities Knowledge of submarine systems and their operation Experience working within nuclear, COMAH, or similarly highly regulated environments Proven ability to plan and deliver test and commissioning programmes Experience leading , mentoring, and developing teams in complex engineering environments Familiarity with Learning from Experience (LFE) principles and continuous improvement practices The RTS Commissioning Team: Working within the Reactor Test Section (RTS) Commissioning Team, you will lead the planning and delivery of commissioning activities across major engineering systems and platform assemblies. You will manage a large and diverse team of commissioning engineers, bringing together a wide range of technical skills to deliver a complex and unique project of national importance. This role provides the opportunity to influence commissioning strategy, drive continuous improvement, and contribute to the successful delivery of critical submarine systems. Relocation support packages are available across all Submarines roles, subject to eligibility criteria. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We welcome applications from all suitably qualified people and encourage discussion of reasonable adjustments where needed. Please be aware that many roles at BAE Systems are subject to security and export control restrictions. Applicants must meet Baseline Personnel Security Standard, and many roles require higher levels of National Security Vetting, including 5-10 years continuous UK residency depending on the role . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. Lifelong learning, meaningful work, and a supportive culture enable you to grow with confidence . You'll be recognised for your contribution and supported with rewards that matter most to you. Closing Date: 7th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please apply as early as possible.
May 02, 2026
Full time
Job Title: Nuclear Commissioning Project Leader - Electrical (Reactor) Location: Barrow-In-Furness, onsite Salary: Negotiable depending on experience You're expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development. We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager . If you don't feel you can talk to your line manager , you can contact your HRBP. PLEASE NOTE: Should you be invited for interview; you acknowledge that the Recruitment team will contact you and your line manager regarding your application for this opportunity. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all of us. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: In this role, you will lead the planning and delivery of electrical commissioning activities across a defined test section, ensuring alignment with wider Test & Commissioning (T&C) programme objectives . You will take ownership of commissioning strategy execution, driving performance against time, cost, and quality targets. You will support and lead a team of commissioning engineers, providing technical direction, oversight, and coaching within a complex nuclear environment. Working closely with the Reactor Test Group (RTG), you will authorise test documentation and ensure all commissioning activities are conducted safely and in compliance with regulatory and company standards. Core duties: Drive the delivery of test and commissioning plans in line with programme milestones Lead and support a team of nuclear electrical commissioning engineers Support the Reactor Test Group (RTG), including authorisation of test documentation Act as Authorised Person within the Permit to Work system Review and approve engineering outputs and technical documentation Plan and manage commissioning programmes across complex systems Embed Learning from Experience (LFE) to improve safety, quality, and delivery Coordinate with stakeholders to ensure safe and compliant execution of commissioning activities Essential Skills: Degree, HNC/HND in an engineering discipline or equivalent experience Strong understanding of nuclear systems and associated testing and commissioning activities Knowledge of submarine systems and their operation Experience working within nuclear, COMAH, or similarly highly regulated environments Proven ability to plan and deliver test and commissioning programmes Experience leading , mentoring, and developing teams in complex engineering environments Familiarity with Learning from Experience (LFE) principles and continuous improvement practices The RTS Commissioning Team: Working within the Reactor Test Section (RTS) Commissioning Team, you will lead the planning and delivery of commissioning activities across major engineering systems and platform assemblies. You will manage a large and diverse team of commissioning engineers, bringing together a wide range of technical skills to deliver a complex and unique project of national importance. This role provides the opportunity to influence commissioning strategy, drive continuous improvement, and contribute to the successful delivery of critical submarine systems. Relocation support packages are available across all Submarines roles, subject to eligibility criteria. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We welcome applications from all suitably qualified people and encourage discussion of reasonable adjustments where needed. Please be aware that many roles at BAE Systems are subject to security and export control restrictions. Applicants must meet Baseline Personnel Security Standard, and many roles require higher levels of National Security Vetting, including 5-10 years continuous UK residency depending on the role . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. Lifelong learning, meaningful work, and a supportive culture enable you to grow with confidence . You'll be recognised for your contribution and supported with rewards that matter most to you. Closing Date: 7th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please apply as early as possible.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Our Innovation Tax team covers R&D and Patent Box advice to our clients. We work alongside the firm's key sector teams. Our people have flexibility in the areas and sectors they cover and are able to support the teams' growth through their contribution. You will work with great people and great clients in a vibrant and innovative team. So if you're after a career that will keep you on your toes, we'll give you the platform and then provide you with the autonomy to drive your career forward. Within this role, you will provide R&D and Patent Box services to a range of clients from small start-ups to major multinationals across all lines of the sector. You will regularly engage with stakeholders at all levels, so it is important that you are able to clearly articulate complex tax issues and develop effective solutions and relationships with clients. You will also: Provide R&D and Patent Box services to a wide range of clients using resource from a specialist team or via technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Pays attention to self-development and continuing professional education with a view to progressing within practice. Develops professional relationships with clients and within the Firm and adapts the approach for the relevant audience. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Get involved in special assignments on an ad hoc basis. Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity. When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management Educated to degree level and/or CTA and/or ACA qualified or equivalent Demonstrable post qualified experience You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Our Innovation Tax team covers R&D and Patent Box advice to our clients. We work alongside the firm's key sector teams. Our people have flexibility in the areas and sectors they cover and are able to support the teams' growth through their contribution. You will work with great people and great clients in a vibrant and innovative team. So if you're after a career that will keep you on your toes, we'll give you the platform and then provide you with the autonomy to drive your career forward. Within this role, you will provide R&D and Patent Box services to a range of clients from small start-ups to major multinationals across all lines of the sector. You will regularly engage with stakeholders at all levels, so it is important that you are able to clearly articulate complex tax issues and develop effective solutions and relationships with clients. You will also: Provide R&D and Patent Box services to a wide range of clients using resource from a specialist team or via technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Pays attention to self-development and continuing professional education with a view to progressing within practice. Develops professional relationships with clients and within the Firm and adapts the approach for the relevant audience. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Get involved in special assignments on an ad hoc basis. Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity. When you join us, we'll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We're looking for someone with: An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management Educated to degree level and/or CTA and/or ACA qualified or equivalent Demonstrable post qualified experience You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
May 02, 2026
Full time
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
May 02, 2026
Full time
Job Title: HR Business Partner Department: Human Resources Salary: £32K Travel Required: Yes, if cluster-based Hours: 37.5 hours per week Reports to: Head of HR Business Partnering Location: Hybrid ( min 2 days on site per week if within reasonable travelling distance of TP site ) will consider WAH if candidate not within reasonable travel to TP site Contract Type: Temporary Job Summary / Overview The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Business Partner will take proactive steps to obtain the correct sources of information and translate this into effective HR practice. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Responsible for all day-to-day HR activities required to support in local site/business area Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs (of the client, line of business, employees, managers, local performance information, etc) and create targeted and specific people support strategies Actively monitors a range of people data and reporting information, (including operational performance, quality, absence, attrition, and engagement levels), analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood so that solutions can be created or supported Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all, whilst maintaining or improvement KPI performance across the range of key people measures Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches Proactively coaches and guides line managers to help them to support their teams and deliver high performance, whilst mitigating potential risks to the employee or business Builds and develops positive and useful relationships with a range of internal and external stakeholders, including but not limited to Assistant Contact Centre Managers, Contact Centre Managers, VPs/Directors of Delivery, Payroll, Workforce Management, Training, Recruitment, and HR Admin Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland) and the General Data Protection Regulations in the undertaking of any HR activities Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks Continually identifies new opportunities to add value to local and wider business area Tracks and maintains key statistics and information relating to relevant aspects of HR activity, and provides detailed reports and presentations on HR-related performance to manager and relevant stakeholders Supports the HR function as a whole in shaping the People Strategy and delivering it's objectives Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area Actively participates in any TUPE, restructure, or other major change or consultation programme in your area, and on occasion, in the wider business areas Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed Contributes to the development of HR policies, and ensures local management teams are fully educated in
Teleperformance Ltd
Newcastle Upon Tyne, Tyne And Wear
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
May 02, 2026
Full time
Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.
