As a Store Manager, your role as 'shopkeeper' means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one priority. You'll lead your team to ensure the store is a great place for people to work and shop! Reporting to the Area Manager you will be responsible for: Leading a team to create a culture where our customer experience is the best in the market, in line with the Morrisons brand. Always challenging and thinking of new ways to serve our customers better. Working hard to get the best out of your store's commercial performance, treating it as if it was your own business, always thinking of new ways to improve your offering Leading on all people activities including recruitment, induction, training and development, ensuring you build an inclusive culture where everyone is empowered to deliver great customer service. Building and managing relationships, understanding the important role your store plays in supporting the local community. About you Our Store Managers typically have prior experience in fast paced, service focused environments such as retail, convenience or the hospitality sector. This isn't a must have but you'll definitely need experience in the following. A passion for spotting and developing talent. Ability to coach, motivate and inspire in order to create a successful team culture. Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things. A passion for rolling up your sleeves to support the team in delivering the store objectives. High level of resilience and the ability to work through problems. We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes: 15% discount in Morrisons Daily and Morrisons Supermarket stores Contributory Pension 28 days holiday (inclusive of bank holidays) Access to Health & Wellbeing support At Morrisons we're really passionate about our people, and growing our own talent. That's why we have a Leadership School across all work levels in our business. So, wherever you work, if you feel you're ready to take the next step in your career, we'll provide you with all the leadership and technical development to give you the opportunity to succeed. As a Store Manager your hours will be driven by the needs of your customers and the business. So early mornings, late nights and weekends are when you will most likely be working. However, flexibility will be required. Some of our stores offer their local communities post office services, therefore you may also be required to undergo a P250 check as part of your offer of employment, which includes a financial check. Successful verification of this check by the Post Office is mandatory in order for candidates to start employment. About us Morrisons acquired the McColl's business in 2022. Our convenience proposition consists of a network of 1,004 convenience stores and newsagents. Our stores are made up of Morrisons Daily, McColl's, Martins and R S McColl stores across England, Scotland, and Wales. Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we're always available when customers need us. Next Steps Applicants who are shortlisted will be contacted by a recruiter and a screening call will be held. This is an informal call where you will discuss your experience and the role in further detail to identify if you are potentially suitable for the role. Following a screening call, if you are deemed suitable, the next and final stage would be an interview with the area manager. Further details will be provided should you make it to this stage. If you require a reasonable adjustment or support with your application, please contact donna.1.
Feb 06, 2026
Full time
As a Store Manager, your role as 'shopkeeper' means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one priority. You'll lead your team to ensure the store is a great place for people to work and shop! Reporting to the Area Manager you will be responsible for: Leading a team to create a culture where our customer experience is the best in the market, in line with the Morrisons brand. Always challenging and thinking of new ways to serve our customers better. Working hard to get the best out of your store's commercial performance, treating it as if it was your own business, always thinking of new ways to improve your offering Leading on all people activities including recruitment, induction, training and development, ensuring you build an inclusive culture where everyone is empowered to deliver great customer service. Building and managing relationships, understanding the important role your store plays in supporting the local community. About you Our Store Managers typically have prior experience in fast paced, service focused environments such as retail, convenience or the hospitality sector. This isn't a must have but you'll definitely need experience in the following. A passion for spotting and developing talent. Ability to coach, motivate and inspire in order to create a successful team culture. Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things. A passion for rolling up your sleeves to support the team in delivering the store objectives. High level of resilience and the ability to work through problems. We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes: 15% discount in Morrisons Daily and Morrisons Supermarket stores Contributory Pension 28 days holiday (inclusive of bank holidays) Access to Health & Wellbeing support At Morrisons we're really passionate about our people, and growing our own talent. That's why we have a Leadership School across all work levels in our business. So, wherever you work, if you feel you're ready to take the next step in your career, we'll provide you with all the leadership and technical development to give you the opportunity to succeed. As a Store Manager your hours will be driven by the needs of your customers and the business. So early mornings, late nights and weekends are when you will most likely be working. However, flexibility will be required. Some of our stores offer their local communities post office services, therefore you may also be required to undergo a P250 check as part of your offer of employment, which includes a financial check. Successful verification of this check by the Post Office is mandatory in order for candidates to start employment. About us Morrisons acquired the McColl's business in 2022. Our convenience proposition consists of a network of 1,004 convenience stores and newsagents. Our stores are made up of Morrisons Daily, McColl's, Martins and R S McColl stores across England, Scotland, and Wales. Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we're always available when customers need us. Next Steps Applicants who are shortlisted will be contacted by a recruiter and a screening call will be held. This is an informal call where you will discuss your experience and the role in further detail to identify if you are potentially suitable for the role. Following a screening call, if you are deemed suitable, the next and final stage would be an interview with the area manager. Further details will be provided should you make it to this stage. If you require a reasonable adjustment or support with your application, please contact donna.1.
Salary: From £31,450 Location: Worle Store, Weston-super-Mare, BS22 6BL Contract type: Permanent Business area: Retail Closing date: 14 February 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Feb 06, 2026
Full time
Salary: From £31,450 Location: Worle Store, Weston-super-Mare, BS22 6BL Contract type: Permanent Business area: Retail Closing date: 14 February 2026 Requisition ID: Leading in our stores: Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time. What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great customer experience manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness. Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. An annual bonus scheme based on our, and your, performance. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - build up an investment at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
A leading title insurance company in the UK is looking for a Business Development Manager to drive growth by identifying new opportunities and managing client relationships. The ideal candidate has experience in business development and real estate law, possesses strong networking and communication skills, and is passionate about the property sector. This full-time role is based in London and involves both office and field work.
Feb 06, 2026
Full time
A leading title insurance company in the UK is looking for a Business Development Manager to drive growth by identifying new opportunities and managing client relationships. The ideal candidate has experience in business development and real estate law, possesses strong networking and communication skills, and is passionate about the property sector. This full-time role is based in London and involves both office and field work.
About you Our Store Managers typically have prior experience in fast paced, service focused environments such as retail, convenience or the hospitality sector. This isn't a must have but you'll definitely need experience in the following. A passion for spotting and developing talent. Ability to coach, motivate and inspire in order to create a successful team culture. Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things. A passion for rolling up your sleeves to support the team in delivering the store objectives. High level of resilience and the ability to work through problems. We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Benefits You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes: 15% discount in Morrisons Daily and Morrisons Supermarket stores Contributory Pension 28 days holiday (inclusive of bank holidays) Access to Health & Wellbeing support At Morrisons we're really passionate about our people, and growing our own talent. That's why we have a Leadership School across all work levels in our business. So, wherever you work, if you feel you're ready to take the next step in your career, we'll provide you with all the leadership and technical development to give you the opportunity to succeed. As a Store Manager your hours will be driven by the needs of your customers and the business. So early mornings, late nights and weekends are when you will most likely be working. However, flexibility will be required. Some of our stores offer their local communities post office services, therefore you may also be required to undergo a P250 check as part of your offer of employment, which includes a financial check. Successful verification of this check by the Post Office is mandatory in order for candidates to start employment. About us Morrisons acquired the McColl's business in 2022. Our convenience proposition consists of a network of 1,004 convenience stores and newsagents. Our stores are made up of Morrisons Daily, McColl's, Martins and R S McColl stores across England, Scotland, and Wales. Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we're always available when customers need us. Next Steps Applicants who are shortlisted will be contacted by a recruiter and a screening call will be held. This is an informal call where you will discuss your experience and the role in further detail to identify if you are potentially suitable for the role. Following a screening call, if you are deemed suitable, the next and final stage would be an interview with the area manager. Further details will be provided should you make it to this stage. If you require a reasonable adjustment or support with your application, please contact joel.
Feb 06, 2026
Full time
About you Our Store Managers typically have prior experience in fast paced, service focused environments such as retail, convenience or the hospitality sector. This isn't a must have but you'll definitely need experience in the following. A passion for spotting and developing talent. Ability to coach, motivate and inspire in order to create a successful team culture. Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things. A passion for rolling up your sleeves to support the team in delivering the store objectives. High level of resilience and the ability to work through problems. We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Benefits You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes: 15% discount in Morrisons Daily and Morrisons Supermarket stores Contributory Pension 28 days holiday (inclusive of bank holidays) Access to Health & Wellbeing support At Morrisons we're really passionate about our people, and growing our own talent. That's why we have a Leadership School across all work levels in our business. So, wherever you work, if you feel you're ready to take the next step in your career, we'll provide you with all the leadership and technical development to give you the opportunity to succeed. As a Store Manager your hours will be driven by the needs of your customers and the business. So early mornings, late nights and weekends are when you will most likely be working. However, flexibility will be required. Some of our stores offer their local communities post office services, therefore you may also be required to undergo a P250 check as part of your offer of employment, which includes a financial check. Successful verification of this check by the Post Office is mandatory in order for candidates to start employment. About us Morrisons acquired the McColl's business in 2022. Our convenience proposition consists of a network of 1,004 convenience stores and newsagents. Our stores are made up of Morrisons Daily, McColl's, Martins and R S McColl stores across England, Scotland, and Wales. Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we're always available when customers need us. Next Steps Applicants who are shortlisted will be contacted by a recruiter and a screening call will be held. This is an informal call where you will discuss your experience and the role in further detail to identify if you are potentially suitable for the role. Following a screening call, if you are deemed suitable, the next and final stage would be an interview with the area manager. Further details will be provided should you make it to this stage. If you require a reasonable adjustment or support with your application, please contact joel.
More than a quarter of a century ago, we set out to take on the world. We were just a few guys with our first jeans collection and a passion for denim that couldn't be denied. Many years later, we want you to join us, on our mission, to be the best denim retailer and best menswear retailer in the UK. JOIN our club as our JACK & JONES Store Manager in Bristol and get ownership to lead your team to be the best, feel the best and get the best results. THE ROLE Our universe is a drama free zone, it is shopping made easy. It's good jeans with good vibes. Product, people and great results that's all that matters in our world. As Store Manager you are responsible for this. Creating a good atmosphere, motivating the team, making the store look great, run great, and achieve great results, that's your job. All with the one goal, to create the best experience for our colleagues and our customers. WHAT IT TAKES Experience as a Assistant Store Manager, or Store Manager within retail Good communication and social skills Passion for our product Ownership and results driven Motivational leadership Not afraid of a challenge & change WHAT WE OFFER The ownership to develop yourself and your store from day one A competitive salary + quarterly bonus package Inspiring training courses, and leadership development programmes Competitive uniform allowance and 50% employee discount A global fashion company with endless opportunity to develop A great team, who look out for one another and are here to have fun INTERESTED Did we catch your interest! Apply now, we interview on an ongoing basis, so don't miss out. If you have any questions give us a shout on . We provide equal opportunities for everyone, irrespective of gender, age, ethnicity, national origin, sexual orientation, disability or religious background, while creating an empowering environment where people can thrive and develop. ABOUT JACK & JONES JACK & JONES is high-quality fashion for young men. Founded in 1990, JACK & JONES is now the largest business unit within BESTSELLER and is, with its 1000+ stores, the biggest menswear retailer in Europe. With jeans as the core business, JACK & JONES enriches the heritage of authentic jeanswear by respecting history and focusing on innovative treatments and designs. JACK & JONES covers the many facets of a young man's wardrobe. From his playful youth to his need for timeless classics, the brand brings in a world of brotherhood, fun, and good vibes in all its designs. And since 2017, JACK & JONES has expanded its brand portfolio with JACK & JONES PLUS, JACK & JONES JUNIOR, and JJXX. JACK & JONES is part of the worldwide fashion company BESTSELLER. For more information, please go to or .
Feb 06, 2026
Full time
More than a quarter of a century ago, we set out to take on the world. We were just a few guys with our first jeans collection and a passion for denim that couldn't be denied. Many years later, we want you to join us, on our mission, to be the best denim retailer and best menswear retailer in the UK. JOIN our club as our JACK & JONES Store Manager in Bristol and get ownership to lead your team to be the best, feel the best and get the best results. THE ROLE Our universe is a drama free zone, it is shopping made easy. It's good jeans with good vibes. Product, people and great results that's all that matters in our world. As Store Manager you are responsible for this. Creating a good atmosphere, motivating the team, making the store look great, run great, and achieve great results, that's your job. All with the one goal, to create the best experience for our colleagues and our customers. WHAT IT TAKES Experience as a Assistant Store Manager, or Store Manager within retail Good communication and social skills Passion for our product Ownership and results driven Motivational leadership Not afraid of a challenge & change WHAT WE OFFER The ownership to develop yourself and your store from day one A competitive salary + quarterly bonus package Inspiring training courses, and leadership development programmes Competitive uniform allowance and 50% employee discount A global fashion company with endless opportunity to develop A great team, who look out for one another and are here to have fun INTERESTED Did we catch your interest! Apply now, we interview on an ongoing basis, so don't miss out. If you have any questions give us a shout on . We provide equal opportunities for everyone, irrespective of gender, age, ethnicity, national origin, sexual orientation, disability or religious background, while creating an empowering environment where people can thrive and develop. ABOUT JACK & JONES JACK & JONES is high-quality fashion for young men. Founded in 1990, JACK & JONES is now the largest business unit within BESTSELLER and is, with its 1000+ stores, the biggest menswear retailer in Europe. With jeans as the core business, JACK & JONES enriches the heritage of authentic jeanswear by respecting history and focusing on innovative treatments and designs. JACK & JONES covers the many facets of a young man's wardrobe. From his playful youth to his need for timeless classics, the brand brings in a world of brotherhood, fun, and good vibes in all its designs. And since 2017, JACK & JONES has expanded its brand portfolio with JACK & JONES PLUS, JACK & JONES JUNIOR, and JJXX. JACK & JONES is part of the worldwide fashion company BESTSELLER. For more information, please go to or .
Overview Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role The Senior Talent Acquisition Coordinator is a critical member of Warner Bros. Discovery's Talent Acquisition (TA) team. This position will provide and ensure their direct reports provide a best-in-class recruiting experience to candidates and providing operational excellence to the Talent Acquisition team across the UK & wider EMEA. Your Role Accountabilities Overseeing and guiding a team of 2-3 direct reports (TA Coordinators), supporting their development and serving as an escalation point for recruiters, internal partners, or external candidates. Supporting the TA Operations Manager and other TA / TA Ops leaders on projects, including arranging and attending meetings with internal departments and external vendors, completing project tasks, and providing updates. Focusing on process improvement with attention to local legislation and cultural requirements, building partnerships with other teams as needed. Initiating and overseeing the onboarding experience for new hires across all Warner Bros. Discovery brands, including sending Offer Letters, completing Welcome Packets, and supporting onboarding logistics. Supporting the training of new joiners (both recruiters and coordinators) on systems and processes. Supporting multiple recruiters by coordinating complex interview scheduling across differing time zones and ensuring an excellent candidate experience, including phone, onsite, multi stage scheduling, video conferencing and travel arrangements. Acting as a key ambassador for the candidate experience, serving as the primary point of contact and overseeing all interview logistics. Generating offer documentation and communications, ensuring new hires complete all required documentation accurately and efficiently, and keeping internal teams informed throughout the process. Qualifications & Experience Previous recruitment and/or administrative experience preferred. Experience in process change and improvement. Experience supporting system implementations (preferred), such as a new ATS. Ability to coordinate multiple priorities in a fast paced, high volume and high pressure environment. Additional Information On June 9, 2025, Warner Bros. Discovery announced plans to separate into two publicly traded companies, Warner Bros. and Discovery Global, with an expected completion in mid-2026. For more details, including leadership appointments and information on individual brands, please visit our newsroom here. Although you will be hired by Warner Bros. Discovery, upon the planned separation in 2026, your employment likely will transition to Warner Bros. or transition to Discovery Global. During this period of transformation, you'll have an exciting opportunity to lay the foundation at one of the world's premier entertainment brands. Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Feb 06, 2026
Full time
Overview Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role The Senior Talent Acquisition Coordinator is a critical member of Warner Bros. Discovery's Talent Acquisition (TA) team. This position will provide and ensure their direct reports provide a best-in-class recruiting experience to candidates and providing operational excellence to the Talent Acquisition team across the UK & wider EMEA. Your Role Accountabilities Overseeing and guiding a team of 2-3 direct reports (TA Coordinators), supporting their development and serving as an escalation point for recruiters, internal partners, or external candidates. Supporting the TA Operations Manager and other TA / TA Ops leaders on projects, including arranging and attending meetings with internal departments and external vendors, completing project tasks, and providing updates. Focusing on process improvement with attention to local legislation and cultural requirements, building partnerships with other teams as needed. Initiating and overseeing the onboarding experience for new hires across all Warner Bros. Discovery brands, including sending Offer Letters, completing Welcome Packets, and supporting onboarding logistics. Supporting the training of new joiners (both recruiters and coordinators) on systems and processes. Supporting multiple recruiters by coordinating complex interview scheduling across differing time zones and ensuring an excellent candidate experience, including phone, onsite, multi stage scheduling, video conferencing and travel arrangements. Acting as a key ambassador for the candidate experience, serving as the primary point of contact and overseeing all interview logistics. Generating offer documentation and communications, ensuring new hires complete all required documentation accurately and efficiently, and keeping internal teams informed throughout the process. Qualifications & Experience Previous recruitment and/or administrative experience preferred. Experience in process change and improvement. Experience supporting system implementations (preferred), such as a new ATS. Ability to coordinate multiple priorities in a fast paced, high volume and high pressure environment. Additional Information On June 9, 2025, Warner Bros. Discovery announced plans to separate into two publicly traded companies, Warner Bros. and Discovery Global, with an expected completion in mid-2026. For more details, including leadership appointments and information on individual brands, please visit our newsroom here. Although you will be hired by Warner Bros. Discovery, upon the planned separation in 2026, your employment likely will transition to Warner Bros. or transition to Discovery Global. During this period of transformation, you'll have an exciting opportunity to lay the foundation at one of the world's premier entertainment brands. Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Days, Full Time - Permanent Some of our fantastic benefits Comprehensive pension scheme - up to 12% employer contribution Potential, discretionary annual bonus A focus on professional development and growth Private medical health cover We22re looking for a Senior Project Engineer who can demonstrate a broad range of skills from people management to problem solving. We never stand still in a continually evolving and competitive market, so you22ll need a continuous improvement mind-set and a hands-on approach. At Nestl e9 Purina, we22re on a mission to enrich the lives of pets, the people who love them, and the planet we share. Join us, and you22ll discover a world where your skills, knowledge, and passion can flourish. As part of our supportive and dynamic environment, you22ll be encouraged to challenge norms, experiment with new ideas, and drive meaningful change. At Purina, you22re not just part of a team; you22re part of a movement to create a better world for pets and people alike. Our Wisbech factory makes some of the UK's most well-known and much-loved brands, such as Felix, Winalot, Gourmet, and Purina ONE, and is constantly developing to meet the changing needs of our consumers. This factory is in its prime with significant capital investment on new lines and new exciting technology leading to fantastic development opportunities! We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery. Your Impact As a Senior Project Engineer, you will manage and perform the design, implementation, and start-up phases of capital investment projects at the manufacturing site. You will operate within the defined scope of responsibility and specialisation, ensuring that the objectives outlined in the investment project charter, design specifications, and Nestl e9 standards are effectively implemented and adhered to. Key Responsibilities Project Management: Collaborate with the Project Engineering Manager to develop and adhere to the investment project charter. Manage and execute capital engineering projects within established budgets and timelines. Compliance and Safety: Ensure compliance with Health and Safety legislation and site rules. Monitor environmental impacts and adhere to site environmental requirements. Report any Safety, Health, and Environmental (SHE) incidents or concerns. Commissioning and Oversight: Oversee the commissioning of plant and equipment to predetermined standards. Manage and control the activities of third-party contractors on-site. Collaboration and Support: Liaise with Operations and other on-site resources for project work, and collaborate with R&D, Marketing, and Logistics regarding scope, time plan, and budget. Assist multi-disciplined teams in achieving project targets. Budget Development and Management: Assist in the development of scope and budget for various projects up to £5 million; develop timing plans. Your ingredients for success This is an exciting career opportunity to join the world's largest food and beverage manufacturer for candidates with solid technical skills and previous project management experience. Qualifications: High-calibre engineer with Apprentice training, HNC, or Degree in Engineering. Technical Expertise: Comprehensive understanding of mechanical and electrical engineering along with technical knowledge and practical experience in Health & Safety legislation (CE, PUWER, and machinery safety). Project Management: Proven experience managing multiple projects in manufacturing, ideally within FMCG. Regulatory Knowledge: Familiarity with CDM (Construction Design and Management) regulations. Equipment Knowledge: Familiarity with process and packaging equipment. Site Services: Knowledge of building works, site services including effluent plants is beneficial. IT Skills: Computer literate, with experience in SAP being advantageous but not essential. Financial Acumen: Skills in financial management, including reviewing, controlling, forecasting, purchasing, and price negotiation. What we need you to know We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application. At Nestl e9, our values are rooted in respect, and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
Feb 06, 2026
Full time
Days, Full Time - Permanent Some of our fantastic benefits Comprehensive pension scheme - up to 12% employer contribution Potential, discretionary annual bonus A focus on professional development and growth Private medical health cover We22re looking for a Senior Project Engineer who can demonstrate a broad range of skills from people management to problem solving. We never stand still in a continually evolving and competitive market, so you22ll need a continuous improvement mind-set and a hands-on approach. At Nestl e9 Purina, we22re on a mission to enrich the lives of pets, the people who love them, and the planet we share. Join us, and you22ll discover a world where your skills, knowledge, and passion can flourish. As part of our supportive and dynamic environment, you22ll be encouraged to challenge norms, experiment with new ideas, and drive meaningful change. At Purina, you22re not just part of a team; you22re part of a movement to create a better world for pets and people alike. Our Wisbech factory makes some of the UK's most well-known and much-loved brands, such as Felix, Winalot, Gourmet, and Purina ONE, and is constantly developing to meet the changing needs of our consumers. This factory is in its prime with significant capital investment on new lines and new exciting technology leading to fantastic development opportunities! We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery. Your Impact As a Senior Project Engineer, you will manage and perform the design, implementation, and start-up phases of capital investment projects at the manufacturing site. You will operate within the defined scope of responsibility and specialisation, ensuring that the objectives outlined in the investment project charter, design specifications, and Nestl e9 standards are effectively implemented and adhered to. Key Responsibilities Project Management: Collaborate with the Project Engineering Manager to develop and adhere to the investment project charter. Manage and execute capital engineering projects within established budgets and timelines. Compliance and Safety: Ensure compliance with Health and Safety legislation and site rules. Monitor environmental impacts and adhere to site environmental requirements. Report any Safety, Health, and Environmental (SHE) incidents or concerns. Commissioning and Oversight: Oversee the commissioning of plant and equipment to predetermined standards. Manage and control the activities of third-party contractors on-site. Collaboration and Support: Liaise with Operations and other on-site resources for project work, and collaborate with R&D, Marketing, and Logistics regarding scope, time plan, and budget. Assist multi-disciplined teams in achieving project targets. Budget Development and Management: Assist in the development of scope and budget for various projects up to £5 million; develop timing plans. Your ingredients for success This is an exciting career opportunity to join the world's largest food and beverage manufacturer for candidates with solid technical skills and previous project management experience. Qualifications: High-calibre engineer with Apprentice training, HNC, or Degree in Engineering. Technical Expertise: Comprehensive understanding of mechanical and electrical engineering along with technical knowledge and practical experience in Health & Safety legislation (CE, PUWER, and machinery safety). Project Management: Proven experience managing multiple projects in manufacturing, ideally within FMCG. Regulatory Knowledge: Familiarity with CDM (Construction Design and Management) regulations. Equipment Knowledge: Familiarity with process and packaging equipment. Site Services: Knowledge of building works, site services including effluent plants is beneficial. IT Skills: Computer literate, with experience in SAP being advantageous but not essential. Financial Acumen: Skills in financial management, including reviewing, controlling, forecasting, purchasing, and price negotiation. What we need you to know We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application. At Nestl e9, our values are rooted in respect, and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
Location Birmingham Regional Centre - Arena Central Bristol Regional Centre - 3 Glass Wharf Edinburgh Regional Centre - Queen Elizabeth House Leeds Regional Centre - Wellington Place Liverpool Regional Centre - Water Street Manchester Regional Centre - Three New Bailey Newcastle Upon Tyne - Benton Park View Telford - Plaza 1 and 2 Worthing - Teville Gate House Stratford Regional Centre - Westfield Avenue Please note that due to workforce controls, Leeds and Newcastle are only available to existing HMRC staff in these locations. About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Here in HMRC's Chief Digital & Information Group (CDIO) we're increasingly delivering in-house through our growing network of digital delivery centres - hi-tech, innovative facilities across the UK. We are a small, agile team within our Chief Technology and Design Office that focus on Technical Innovation. Our objective isn't necessarily what we can change tomorrow, but the longer-term improvement of the UK tax system. We work to understand and solve problems, proposing innovative solutions through continuous exploration. Tracking emerging technology and market changes, Innovation maintains a future technology focus, with an enviable remit to proactively demonstrate the art of the possible, seeking to tackle challenges at source by 'designing out problems' with new technology, improved processes, user-centred design and innovative solutions. Job description As key member of our multidisciplinary Innovation Team, you'll work alongside User Researchers, Analysts, Designers, Product Managers, Software Developers, Architects, policy, innovation and technology specialists. As a team, you'll develop innovative approaches for digital products that are part of end-to-end services across HMRC and government. This is an exciting opportunity to make real changes for HMRC and our customers through innovation and to join our Architecture community supporting a large-scale dynamic transformation that has profound impact both on customers and our staff. Proactive and reactive to changing opportunities, you'll have the skill to interpret and react to small, medium and large-scale challenges, and the vision to identify potential and future opportunities. By using emerging technology, data, and considering user needs, you'll develop innovative concepts and solutions, supporting Innovation colleagues with technical and architecture expertise. You'll test the art of the possible by designing proof of concepts to test solutions for future services, working with internal groups, third parties, external suppliers and academia to develop concepts and MVPs. You'll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You'll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy and strategy. You will be an expert Technical Architect, able to investigate, design and develop solutions to technology challenges in a fast-paced, collaborative, multidisciplinary Innovation Team. You will Rapidly develop an understanding of technologies in use and the overall architecture strategy. Work closely with Innovation scrum teams, business partners and IT colleagues to design innovative but appropriate solutions that demonstrate that new technology and approaches can deliver improvements, ensuring operational delivery and that they fit with strategic end-to-end functional design. Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality. Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood. Be credible, influential and a team-player. A confident communicator with good interpersonal skills. Be comfortable working creatively in a "fail fast" manner on inception and discovery projects, where scope and concept are not clearly defined or understood and without relying on defined process or established requirements. Person specification We are looking for a Senior Technical Architect who has experience of Leading technical discussions between internal teams and external stakeholders, clearly communicating concepts and driving continuous improvement. Evaluating products/tools and providing enterprise appropriate recommendations. Developing an understanding of user needs, to design user-centred technical service propositions. Identifying business problems and recommending technical solutions and designs. Undertaking structural analysis of technical issues, translating this analysis into technical designs that describe a solution. Building collaborative relationships with partners across teams and services. Articulating technical requirements and implications compellingly to technical and non-technical colleagues, senior leaders, business partners and customers. Working with innovators to design aspirational concepts for future services and processes. Mentoring colleagues. Essential Criteria: Governing high and low-level designs with full lifecycle management, from requirements management to supporting the operations teams with service introduction. Effective communication with colleagues, business partners, customers and senior leaders. You are skilled at proactive and reactive communication. Bridging the gap between the technical and non-technical with the ability to translate technical concepts, so they are understood by all. Technical governance and delivering the assurance of a service. Making and guiding effective decisions, explaining clearly how the decision has been reached. Applying strategy for technology that meets business and customer needs with the ability to create, refine and challenge standards, policies, roadmaps and vision statements. Working with business and technology partners to translate business problems into technical designs. You can work across multiple services or a single large or complicated service. Understanding trends and practices outside your team and organisation, their potential impact and how they can fit into broader strategy. Looking beyond the immediate technical problem and identifying wider implications, understanding the broad context. Desirable Criteria: Software development and technical architecture. Knowledge of innovative and emerging technologies (e.g. Artificial Intelligence, Geospatial and Synthetic Data, Cryptocurrencies, Open Banking etc.) Cloud computing knowledge and experience designing and implementing (e.g. AWS/Azure/Google or Hybrid) based. Agile methodologies and principles.
Feb 05, 2026
Full time
Location Birmingham Regional Centre - Arena Central Bristol Regional Centre - 3 Glass Wharf Edinburgh Regional Centre - Queen Elizabeth House Leeds Regional Centre - Wellington Place Liverpool Regional Centre - Water Street Manchester Regional Centre - Three New Bailey Newcastle Upon Tyne - Benton Park View Telford - Plaza 1 and 2 Worthing - Teville Gate House Stratford Regional Centre - Westfield Avenue Please note that due to workforce controls, Leeds and Newcastle are only available to existing HMRC staff in these locations. About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Here in HMRC's Chief Digital & Information Group (CDIO) we're increasingly delivering in-house through our growing network of digital delivery centres - hi-tech, innovative facilities across the UK. We are a small, agile team within our Chief Technology and Design Office that focus on Technical Innovation. Our objective isn't necessarily what we can change tomorrow, but the longer-term improvement of the UK tax system. We work to understand and solve problems, proposing innovative solutions through continuous exploration. Tracking emerging technology and market changes, Innovation maintains a future technology focus, with an enviable remit to proactively demonstrate the art of the possible, seeking to tackle challenges at source by 'designing out problems' with new technology, improved processes, user-centred design and innovative solutions. Job description As key member of our multidisciplinary Innovation Team, you'll work alongside User Researchers, Analysts, Designers, Product Managers, Software Developers, Architects, policy, innovation and technology specialists. As a team, you'll develop innovative approaches for digital products that are part of end-to-end services across HMRC and government. This is an exciting opportunity to make real changes for HMRC and our customers through innovation and to join our Architecture community supporting a large-scale dynamic transformation that has profound impact both on customers and our staff. Proactive and reactive to changing opportunities, you'll have the skill to interpret and react to small, medium and large-scale challenges, and the vision to identify potential and future opportunities. By using emerging technology, data, and considering user needs, you'll develop innovative concepts and solutions, supporting Innovation colleagues with technical and architecture expertise. You'll test the art of the possible by designing proof of concepts to test solutions for future services, working with internal groups, third parties, external suppliers and academia to develop concepts and MVPs. You'll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You'll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy and strategy. You will be an expert Technical Architect, able to investigate, design and develop solutions to technology challenges in a fast-paced, collaborative, multidisciplinary Innovation Team. You will Rapidly develop an understanding of technologies in use and the overall architecture strategy. Work closely with Innovation scrum teams, business partners and IT colleagues to design innovative but appropriate solutions that demonstrate that new technology and approaches can deliver improvements, ensuring operational delivery and that they fit with strategic end-to-end functional design. Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality. Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood. Be credible, influential and a team-player. A confident communicator with good interpersonal skills. Be comfortable working creatively in a "fail fast" manner on inception and discovery projects, where scope and concept are not clearly defined or understood and without relying on defined process or established requirements. Person specification We are looking for a Senior Technical Architect who has experience of Leading technical discussions between internal teams and external stakeholders, clearly communicating concepts and driving continuous improvement. Evaluating products/tools and providing enterprise appropriate recommendations. Developing an understanding of user needs, to design user-centred technical service propositions. Identifying business problems and recommending technical solutions and designs. Undertaking structural analysis of technical issues, translating this analysis into technical designs that describe a solution. Building collaborative relationships with partners across teams and services. Articulating technical requirements and implications compellingly to technical and non-technical colleagues, senior leaders, business partners and customers. Working with innovators to design aspirational concepts for future services and processes. Mentoring colleagues. Essential Criteria: Governing high and low-level designs with full lifecycle management, from requirements management to supporting the operations teams with service introduction. Effective communication with colleagues, business partners, customers and senior leaders. You are skilled at proactive and reactive communication. Bridging the gap between the technical and non-technical with the ability to translate technical concepts, so they are understood by all. Technical governance and delivering the assurance of a service. Making and guiding effective decisions, explaining clearly how the decision has been reached. Applying strategy for technology that meets business and customer needs with the ability to create, refine and challenge standards, policies, roadmaps and vision statements. Working with business and technology partners to translate business problems into technical designs. You can work across multiple services or a single large or complicated service. Understanding trends and practices outside your team and organisation, their potential impact and how they can fit into broader strategy. Looking beyond the immediate technical problem and identifying wider implications, understanding the broad context. Desirable Criteria: Software development and technical architecture. Knowledge of innovative and emerging technologies (e.g. Artificial Intelligence, Geospatial and Synthetic Data, Cryptocurrencies, Open Banking etc.) Cloud computing knowledge and experience designing and implementing (e.g. AWS/Azure/Google or Hybrid) based. Agile methodologies and principles.
Overview Salary: From £36,250 Location: Hazel Grove Store, Stockport, SK7 4AW Contract type: Permanent Business area: Retail Closing date: 14 February 2026 Requisition ID: Shift hours Shift Patterns include early shifts 7:00am, trading shifts 10:00 starts and late night shifts starting at 14:00. What you'll be doing Lead a team of managers to ensure every customer has a great experience in-store, from the checkouts to the petrol station. Plan for upcoming key trading activity and events by working closely with the store leadership team. Regularly take full accountability for the store in the absence of a store manager; role model and coach for high standards and efficiency across the store. Run operations at our checkout areas (manned and self-check), petrol stations (if applicable) and back-of-house services. People management is a big part of the role, including performance and capability, disciplinary actions and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience Manager A passionate leader who is consistently ambitious for customers and colleagues, growing their team to do the same. Experience of managing managers in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data and in interpreting KPIs or other performance indicators, with experience of improving them. Inclusion-focused leadership that builds an inclusive team and working environment. Ability to manage disciplinaries, performance issues or other employee relations matters (up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment with a track record of developing leaders and high-performing teams. Proven success in delivering and improving KPIs across sales, stock availability, customer satisfaction and colleague engagement. Experience managing sensitive and complex people matters with confidence, fairness and sound judgment. Leadership experience in an operational retail, hospitality, or food-service environment with ownership of departmental performance and confident leadership in absence of senior leadership. Evidence of leading change-rolling out new ways of working, embedding new systems, or shifting team mindsets and ensuring adoption. Working for us has great rewards Salary will be dependent upon experience as well as store size, complexity and location. We offer a range of benefits for our managers, including: Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's on Fridays and Saturdays and 15% off at Argos every pay day. An annual bonus scheme based on our performance and yours. Free food and hot drinks provided for colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - opportunity to invest at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - connect with like-minded people to help fulfil your potential. Cycle to Work scheme - hire a bike and equipment with tax and NI savings. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We may offer enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their role and their team. Our internal networks seek to ensure true representation for everyone, helping remove barriers. We offer development opportunities including mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look here. Reasonable adjustments If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Feb 05, 2026
Full time
Overview Salary: From £36,250 Location: Hazel Grove Store, Stockport, SK7 4AW Contract type: Permanent Business area: Retail Closing date: 14 February 2026 Requisition ID: Shift hours Shift Patterns include early shifts 7:00am, trading shifts 10:00 starts and late night shifts starting at 14:00. What you'll be doing Lead a team of managers to ensure every customer has a great experience in-store, from the checkouts to the petrol station. Plan for upcoming key trading activity and events by working closely with the store leadership team. Regularly take full accountability for the store in the absence of a store manager; role model and coach for high standards and efficiency across the store. Run operations at our checkout areas (manned and self-check), petrol stations (if applicable) and back-of-house services. People management is a big part of the role, including performance and capability, disciplinary actions and ensuring scheduling and pay are accurate. What makes a great Lead Customer Experience Manager A passionate leader who is consistently ambitious for customers and colleagues, growing their team to do the same. Experience of managing managers in a fast-paced, customer-facing environment. An operator who is comfortable managing alone in the absence of more senior management. Driven to deliver high performance with a focus on efficiency and engagement. Confident in the use of data and in interpreting KPIs or other performance indicators, with experience of improving them. Inclusion-focused leadership that builds an inclusive team and working environment. Ability to manage disciplinaries, performance issues or other employee relations matters (up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment with a track record of developing leaders and high-performing teams. Proven success in delivering and improving KPIs across sales, stock availability, customer satisfaction and colleague engagement. Experience managing sensitive and complex people matters with confidence, fairness and sound judgment. Leadership experience in an operational retail, hospitality, or food-service environment with ownership of departmental performance and confident leadership in absence of senior leadership. Evidence of leading change-rolling out new ways of working, embedding new systems, or shifting team mindsets and ensuring adoption. Working for us has great rewards Salary will be dependent upon experience as well as store size, complexity and location. We offer a range of benefits for our managers, including: Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's on Fridays and Saturdays and 15% off at Argos every pay day. An annual bonus scheme based on our performance and yours. Free food and hot drinks provided for colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension - we'll match 4-7.5% of your pension contributions. Sainsbury's share scheme - opportunity to invest at discounted rates. Wellbeing support - access to emotional support, counselling, legal and financial advice. Colleague networks - connect with like-minded people to help fulfil your potential. Cycle to Work scheme - hire a bike and equipment with tax and NI savings. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. An inclusive place to work and shop We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We may offer enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their role and their team. Our internal networks seek to ensure true representation for everyone, helping remove barriers. We offer development opportunities including mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look here. Reasonable adjustments If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
A leading retail company is seeking a Store Manager for its Linden Park store in Tunbridge Wells. This role is vital for driving sales and leading a high-performing team in a fast-paced environment. The ideal candidate should possess strong retail leadership skills and a passion for people development. The position offers competitive compensation, a bonus scheme, and extensive training opportunities. Join us and help shape the future of our growing business.
Feb 05, 2026
Full time
A leading retail company is seeking a Store Manager for its Linden Park store in Tunbridge Wells. This role is vital for driving sales and leading a high-performing team in a fast-paced environment. The ideal candidate should possess strong retail leadership skills and a passion for people development. The position offers competitive compensation, a bonus scheme, and extensive training opportunities. Join us and help shape the future of our growing business.
South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions, we inspire and enable our customers to create value from sustainability-related activities. Our Corporate Functions team is the "enablement engine" of South Pole. Behind the scenes, we provide the business with world-class solutions and best practices that sustain business growth and success. We cover key areas such as Finance, HR, Office Management, Legal, IT, Operations, etc. If you are a smart, ambitious and dynamic professional with a strong passion to make a real difference in the fight against climate change, the below position may be right for you! Job summary As Associate Director, Total Rewards, People Systems and Analytics, People & Culture, you will lead a critical portfolio at the intersection of data, technology, and employee experience. This role is responsible for designing and managing global compensation and benefits programs, aligned with the niche industry and global markets; delivering actionable workforce insights through advanced people analytics, and driving operational excellence through optimized HR systems and processes. You will ensure that our people strategies are data-driven, competitive, and scalable-supporting business growth, enabling informed decision-making, and strengthening our position as an employer of choice. This role requires a strong strategic mindset, deep analytical expertise, and a commitment to building fair, transparent, and future-fit people practices. Previous experience in managing the Total Rewards agenda, People analytics function, and people management is required. In addition, this role will also be required to own and continuously evolve South Pole performance management framework, including goal-setting, performance criteria, rating definitions, and governance principles. You will report to the CHRO and be part of the People & Culture Leadership Team. Main tasks & responsibilities Total Rewards Strategy & Delivery Lead the development and execution of global compensation and benefits strategies that attract, retain, and motivate top talent. Define and implement job architecture frameworks, global compensation guidelines, and pay transparency practices. Design, manage, and administer the annual compensation cycle. Oversee global compensation benchmarking and market competitiveness reviews, including survey selection and participation. Design, manage, and administer Short-Term Incentive (STI), Sales Incentive Plans, and Long-Term Incentive (LTI) programs. Design and administer the equity distribution program, in partnership with the Corporate Secretary. Be part of the corporate budgeting and cost control process, when it comes to the staff cost, benefits and compensation elements. Partner with senior leadership, Finance, and Business Leaders to define annual budgets and ensure financial stewardship of rewards programs. Act as strategic advisor to the Board and Executive Leadership on complex compensation decisions and governance. People Analytics Leadership Develop and deliver a comprehensive people analytics roadmap aligned with strategic business needs. Lead the development of analytics tools and dashboards to drive insights into workforce trends, DEI, performance, and engagement. Lead the workforce planning and staff cost budgeting / forecasting, ensuring data accuracy and delivering insights to support business decisions. Apply predictive analytics, automation, and machine learning where applicable to support strategic workforce planning and talent decision-making. Build data literacy and storytelling capability across the People & Culture team and business leaders. People Systems & Operational Excellence Oversee the selection, implementation, and optimization of key HR systems (HRIS, ATS, LMS, payroll). Ensure system and data integrity, compliance with data privacy regulations (e.g. GDPR), and effective data governance. Drive HR process design and automation to enable a scalable, service-oriented HR delivery model. Partner with internal tech and digital transformation teams to plan and prioritize system enhancements and upgrades. Lead cross-functional initiatives to align HR technology with business needs and improve the employee experience. Performance Management Own and continuously evolve South Pole performance management framework, including goal-setting, performance criteria, rating definitions, and governance principles. Manage the annual and mid-cycle performance processes by defining timelines, standards, tools, and communications. Provide clear guidance and structure to ensure consistent execution across the organization while enabling HRBPs to lead delivery within their respective business areas. Monitor the effectiveness of the performance management process through data, feedback, and outcomes. Drive continuous improvement of the framework, develop manager enablement materials, and support HRBPs in strengthening performance conversations and accountability across the organization. Team management and Stakeholders interaction Lead and inspire a team of 2-3 specialists in Total Rewards, People Analytics, and People Systems across multiple geographies. Serve as a trusted advisor to senior leaders, managers, and P&C Business Partners on all matters related to rewards, analytics, and systems. Collaborate with Finance, Legal, Communications and the GDBS teams to align strategies and ensure executional success. Represent the P&C function in cross-functional steering groups and strategic planning forums. Set clear priorities, performance expectations, and development plans that align with both individual growth and strategic business needs. Foster a culture of collaboration, accountability, innovation, and continuous learning within the team. Provide regular coaching, mentorship, and feedback to ensure high engagement, capability development, and retention of top talent. Ensure effective resource allocation and capacity planning to deliver on key initiatives and projects. Requirements Minimum 2-3 years of senior leadership experience in Total Rewards, People Analytics, or HR Systems in a global organization. Proven track record in compensation & benefits strategy, including incentive plan design and job evaluation. Strong background in people analytics, with hands-on experience in using data to drive decision-making. Experience overseeing HR systems strategy, implementation, and vendor management. Strong project leadership, stakeholder engagement, and change management skills. Strategic mindset with the ability to zoom out and align initiatives with broader business goals. Analytical and tech-savvy, with experience leveraging digital tools for efficiency and insight. Strong interpersonal, communication, and influencing skills across all levels of the organization. What we offer At South Pole, we care about our employees as much as we care about the planet. South Pole is not just an employer, we are a Team. South Pole does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for our clients and for the planet, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, international and fast-growing organisation. We're a planet of 7.5 billion unique and different people. We all have a contribution to make and South Pole is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, national origin, marital status or disability. Our recruitment is decided on the basis of qualifications, merit and business need.
Feb 05, 2026
Full time
South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions, we inspire and enable our customers to create value from sustainability-related activities. Our Corporate Functions team is the "enablement engine" of South Pole. Behind the scenes, we provide the business with world-class solutions and best practices that sustain business growth and success. We cover key areas such as Finance, HR, Office Management, Legal, IT, Operations, etc. If you are a smart, ambitious and dynamic professional with a strong passion to make a real difference in the fight against climate change, the below position may be right for you! Job summary As Associate Director, Total Rewards, People Systems and Analytics, People & Culture, you will lead a critical portfolio at the intersection of data, technology, and employee experience. This role is responsible for designing and managing global compensation and benefits programs, aligned with the niche industry and global markets; delivering actionable workforce insights through advanced people analytics, and driving operational excellence through optimized HR systems and processes. You will ensure that our people strategies are data-driven, competitive, and scalable-supporting business growth, enabling informed decision-making, and strengthening our position as an employer of choice. This role requires a strong strategic mindset, deep analytical expertise, and a commitment to building fair, transparent, and future-fit people practices. Previous experience in managing the Total Rewards agenda, People analytics function, and people management is required. In addition, this role will also be required to own and continuously evolve South Pole performance management framework, including goal-setting, performance criteria, rating definitions, and governance principles. You will report to the CHRO and be part of the People & Culture Leadership Team. Main tasks & responsibilities Total Rewards Strategy & Delivery Lead the development and execution of global compensation and benefits strategies that attract, retain, and motivate top talent. Define and implement job architecture frameworks, global compensation guidelines, and pay transparency practices. Design, manage, and administer the annual compensation cycle. Oversee global compensation benchmarking and market competitiveness reviews, including survey selection and participation. Design, manage, and administer Short-Term Incentive (STI), Sales Incentive Plans, and Long-Term Incentive (LTI) programs. Design and administer the equity distribution program, in partnership with the Corporate Secretary. Be part of the corporate budgeting and cost control process, when it comes to the staff cost, benefits and compensation elements. Partner with senior leadership, Finance, and Business Leaders to define annual budgets and ensure financial stewardship of rewards programs. Act as strategic advisor to the Board and Executive Leadership on complex compensation decisions and governance. People Analytics Leadership Develop and deliver a comprehensive people analytics roadmap aligned with strategic business needs. Lead the development of analytics tools and dashboards to drive insights into workforce trends, DEI, performance, and engagement. Lead the workforce planning and staff cost budgeting / forecasting, ensuring data accuracy and delivering insights to support business decisions. Apply predictive analytics, automation, and machine learning where applicable to support strategic workforce planning and talent decision-making. Build data literacy and storytelling capability across the People & Culture team and business leaders. People Systems & Operational Excellence Oversee the selection, implementation, and optimization of key HR systems (HRIS, ATS, LMS, payroll). Ensure system and data integrity, compliance with data privacy regulations (e.g. GDPR), and effective data governance. Drive HR process design and automation to enable a scalable, service-oriented HR delivery model. Partner with internal tech and digital transformation teams to plan and prioritize system enhancements and upgrades. Lead cross-functional initiatives to align HR technology with business needs and improve the employee experience. Performance Management Own and continuously evolve South Pole performance management framework, including goal-setting, performance criteria, rating definitions, and governance principles. Manage the annual and mid-cycle performance processes by defining timelines, standards, tools, and communications. Provide clear guidance and structure to ensure consistent execution across the organization while enabling HRBPs to lead delivery within their respective business areas. Monitor the effectiveness of the performance management process through data, feedback, and outcomes. Drive continuous improvement of the framework, develop manager enablement materials, and support HRBPs in strengthening performance conversations and accountability across the organization. Team management and Stakeholders interaction Lead and inspire a team of 2-3 specialists in Total Rewards, People Analytics, and People Systems across multiple geographies. Serve as a trusted advisor to senior leaders, managers, and P&C Business Partners on all matters related to rewards, analytics, and systems. Collaborate with Finance, Legal, Communications and the GDBS teams to align strategies and ensure executional success. Represent the P&C function in cross-functional steering groups and strategic planning forums. Set clear priorities, performance expectations, and development plans that align with both individual growth and strategic business needs. Foster a culture of collaboration, accountability, innovation, and continuous learning within the team. Provide regular coaching, mentorship, and feedback to ensure high engagement, capability development, and retention of top talent. Ensure effective resource allocation and capacity planning to deliver on key initiatives and projects. Requirements Minimum 2-3 years of senior leadership experience in Total Rewards, People Analytics, or HR Systems in a global organization. Proven track record in compensation & benefits strategy, including incentive plan design and job evaluation. Strong background in people analytics, with hands-on experience in using data to drive decision-making. Experience overseeing HR systems strategy, implementation, and vendor management. Strong project leadership, stakeholder engagement, and change management skills. Strategic mindset with the ability to zoom out and align initiatives with broader business goals. Analytical and tech-savvy, with experience leveraging digital tools for efficiency and insight. Strong interpersonal, communication, and influencing skills across all levels of the organization. What we offer At South Pole, we care about our employees as much as we care about the planet. South Pole is not just an employer, we are a Team. South Pole does not just offer people a job, we offer you a career. By joining our team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for our clients and for the planet, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, international and fast-growing organisation. We're a planet of 7.5 billion unique and different people. We all have a contribution to make and South Pole is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, national origin, marital status or disability. Our recruitment is decided on the basis of qualifications, merit and business need.
Position: Resource Manager Location: Henfield A civil engineering contractor, with impressive growth plans, is seeking an experienced Resource Manager to take ownership of operational resourcing across multiple live projects. This is a key, business-critical role focused on forward planning, people development and operational continuity, working closely with senior operational leaders to ensure pro click apply for full job details
Feb 05, 2026
Full time
Position: Resource Manager Location: Henfield A civil engineering contractor, with impressive growth plans, is seeking an experienced Resource Manager to take ownership of operational resourcing across multiple live projects. This is a key, business-critical role focused on forward planning, people development and operational continuity, working closely with senior operational leaders to ensure pro click apply for full job details
Block Manager - Residential Management Sector - London Salary: £40,000 - £50,000 A well-established property business is seeking an experienced Block Manager to oversee a diverse residential portfolio, working across both in-house managed and externally managed blocks. This is a permanent, full time opportunity for a knowledgeable and personable professional who enjoys managing stakeholders, ensuring compliance, and delivering a high standard of service. The successful candidate will have a minimum of 5 years' block management experience, a solid understanding of relevant legislation, and the confidence to communicate effectively with leaseholders, managing agents, contractors, and legal advisors. Role Overview Title: Block Manager Type: Full time, Permanent Hours: Monday to Friday, 9am - 6pm Salary: £40,000 - £50,000 Responsibilities Act as a point of contact for leaseholder and managing agent queries across the residential portfolio Manage reactive maintenance issues, including site inspections where required, contractor liaison, issuing purchase orders, and communicating progress to lessees Liaise with leaseholders on insurance related matters, overseeing claims and associated works where applicable Ensure statutory and regulatory compliance, including arranging inspections and reports for in house managed properties Manage administrative duties associated with block management activities Handle licence related enquiries, including alterations, subletting, lease variations and derogations, appointing and overseeing external solicitors where necessary Pursue breaches of lease, liaising with internal legal teams as required Meet with appointed external managing agents to review arrears, major works and cyclical maintenance programmes Respond to enquiries from managing agents and leaseholders of externally managed properties Manage sales enquiries, including completion of LPE1 packs and undertaking inspections where required (subject to fee receipt) Assist with the management of residential insurance arrangements Oversee contractors operating under standing agreements, including cleaning and gardening services Manage Section 20 consultation processes end to end, including notices, surveyor appointments, fund collection and works completion Assist with arrears management across both in house and externally managed properties Support the preparation of annual service charge budgets Assist with the management of parking spaces and garage licences Prepare reports relating to arrears, licences, breaches and major works Liaise with managing agents and landlords where the company holds a leasehold interest, including reviewing budgets, service charge demands and notices, and signing off expenditure where appropriate Requirements Minimum of 5 years' experience in residential block management Good working knowledge of relevant property and leasehold legislation Strong communication and stakeholder management skills Organised, proactive and capable of managing multiple workstreams Comfortable liaising with leaseholders, managing agents, contractors, solicitors and insurers What's on Offer Competitive salary of £40,000 - £50,000 Stable, permanent role within an established property business Broad and varied portfolio offering long term career development Professional and collaborative working environment If you're an experienced, career driven Block Manager who is looking for a genuine opportunity to make your mark at a reputable property business, please contact Ned Scott Mends on , or send your CV via email to . All applications will be treated in strictest confidence. O'Neill and Brennan values diversity and promotes equality. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
Feb 05, 2026
Full time
Block Manager - Residential Management Sector - London Salary: £40,000 - £50,000 A well-established property business is seeking an experienced Block Manager to oversee a diverse residential portfolio, working across both in-house managed and externally managed blocks. This is a permanent, full time opportunity for a knowledgeable and personable professional who enjoys managing stakeholders, ensuring compliance, and delivering a high standard of service. The successful candidate will have a minimum of 5 years' block management experience, a solid understanding of relevant legislation, and the confidence to communicate effectively with leaseholders, managing agents, contractors, and legal advisors. Role Overview Title: Block Manager Type: Full time, Permanent Hours: Monday to Friday, 9am - 6pm Salary: £40,000 - £50,000 Responsibilities Act as a point of contact for leaseholder and managing agent queries across the residential portfolio Manage reactive maintenance issues, including site inspections where required, contractor liaison, issuing purchase orders, and communicating progress to lessees Liaise with leaseholders on insurance related matters, overseeing claims and associated works where applicable Ensure statutory and regulatory compliance, including arranging inspections and reports for in house managed properties Manage administrative duties associated with block management activities Handle licence related enquiries, including alterations, subletting, lease variations and derogations, appointing and overseeing external solicitors where necessary Pursue breaches of lease, liaising with internal legal teams as required Meet with appointed external managing agents to review arrears, major works and cyclical maintenance programmes Respond to enquiries from managing agents and leaseholders of externally managed properties Manage sales enquiries, including completion of LPE1 packs and undertaking inspections where required (subject to fee receipt) Assist with the management of residential insurance arrangements Oversee contractors operating under standing agreements, including cleaning and gardening services Manage Section 20 consultation processes end to end, including notices, surveyor appointments, fund collection and works completion Assist with arrears management across both in house and externally managed properties Support the preparation of annual service charge budgets Assist with the management of parking spaces and garage licences Prepare reports relating to arrears, licences, breaches and major works Liaise with managing agents and landlords where the company holds a leasehold interest, including reviewing budgets, service charge demands and notices, and signing off expenditure where appropriate Requirements Minimum of 5 years' experience in residential block management Good working knowledge of relevant property and leasehold legislation Strong communication and stakeholder management skills Organised, proactive and capable of managing multiple workstreams Comfortable liaising with leaseholders, managing agents, contractors, solicitors and insurers What's on Offer Competitive salary of £40,000 - £50,000 Stable, permanent role within an established property business Broad and varied portfolio offering long term career development Professional and collaborative working environment If you're an experienced, career driven Block Manager who is looking for a genuine opportunity to make your mark at a reputable property business, please contact Ned Scott Mends on , or send your CV via email to . All applications will be treated in strictest confidence. O'Neill and Brennan values diversity and promotes equality. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
Location Coventry, West Midlands (England), CV1 2WT : Manchester, North West England, M1 2WD : Sheffield, Yorkshire and the Humber, S1 2FJ About the job Job summary These are exciting times in the Department for Education. Our digital services have been migrated onto public cloud and we're on a journey of maturing our technology, and how we work, to take full advantage of cloud-native and network technologies. Our goal is to make our digital delivery faster, cheaper and more secure. Our diverse and inclusive culture in DfE reflects the society we live in - this helps us to achieve better outcomes for all our users. We typically work in Agile teams, so we can innovate and radically improve services that: raise education standards and provide the best start in life for children; support disadvantaged and vulnerable children and young people; and drive economic growth. We are looking for a Technical Architect that will work within the National Careers Service in a range of project and services. This role will focus on delivering current and new online services that meet business and user needs. You will work with user researchers, product managers, designers, business analysts, delivery managers and content specialists as part of a multi-disciplinary team to directly deliver better outcomes for users. Job description As a Senior Technical Architect, your main responsibilities will include: Defining, maintaining, and championing the technical strategy for a service or group of services - keeping up to date with the latest technologies and trends, whilst delivering working software early and often. Leading technical specialists in multiple projects and services, on problems that require broad architectural thinking. Defining how to build and operate user-centred, open-source web systems in an agile environment, to serve a variety of citizen and government needs. Being responsible for the technical design and development of services in your programme, including how they interact with their surroundings, and how they evolve over time. Challenging entrenched practices and influencing decision-makers, looking for deeper underlying problems to solve, and larger opportunities for digital transformation. Communicating the vision for government services to developers and non-developers alike, working in multi-disciplinary teams that bring policy and delivery together. Playing an active role in the DfE architecture community, where you will share knowledge of tools and techniques, as well as joining related communities of practice and events where appropriate, such as product, user research, design, platforms, security, etc. Helping to build a diverse, inclusive culture across the technical architecture community. Working with colleagues and peers on profession-based activities (and cross-profession), such as defining standards and guidance around best practice. Person specification Essential Criteria Applications will be assessed against the following essential criteria: Assessed at application and both interview stages : Experience working and coaching in technical teams and delivering user-centred services in an agile environment. Experience working with cloud-first architectures and how to build applications that take advantage of the opportunities they offer. Experience of software development in either Ruby, .Net (or similar), and introducing modern software engineering practices, such as Test-Driven Development (TDD), continuous integration/development (CI/CD), automated deployment pipelines and version control with Git and DevOps. Assessed at application and second interview stage : The ability to work with technical and non-technical stakeholders to achieve agreement on technical plans. The ability to look beyond immediate technical problems and identify the wider implications. Practical knowledge at many levels of the web stack, from front-end code, down to infrastructure and networking. The following criteria are desirable . Applicant's evidence against these criteria will be used at interview in the event of a tie break situation, to make an informed decision: Experience using automated tests to continuously validate your work. Experience of mentoring and supporting colleagues in multi-disciplinary teams, one-to-one or in groups. Ability to work with stakeholders to produce effective strategies for technology choices, using the most appropriate languages, frameworks and tools to meet user and business needs.
Feb 05, 2026
Full time
Location Coventry, West Midlands (England), CV1 2WT : Manchester, North West England, M1 2WD : Sheffield, Yorkshire and the Humber, S1 2FJ About the job Job summary These are exciting times in the Department for Education. Our digital services have been migrated onto public cloud and we're on a journey of maturing our technology, and how we work, to take full advantage of cloud-native and network technologies. Our goal is to make our digital delivery faster, cheaper and more secure. Our diverse and inclusive culture in DfE reflects the society we live in - this helps us to achieve better outcomes for all our users. We typically work in Agile teams, so we can innovate and radically improve services that: raise education standards and provide the best start in life for children; support disadvantaged and vulnerable children and young people; and drive economic growth. We are looking for a Technical Architect that will work within the National Careers Service in a range of project and services. This role will focus on delivering current and new online services that meet business and user needs. You will work with user researchers, product managers, designers, business analysts, delivery managers and content specialists as part of a multi-disciplinary team to directly deliver better outcomes for users. Job description As a Senior Technical Architect, your main responsibilities will include: Defining, maintaining, and championing the technical strategy for a service or group of services - keeping up to date with the latest technologies and trends, whilst delivering working software early and often. Leading technical specialists in multiple projects and services, on problems that require broad architectural thinking. Defining how to build and operate user-centred, open-source web systems in an agile environment, to serve a variety of citizen and government needs. Being responsible for the technical design and development of services in your programme, including how they interact with their surroundings, and how they evolve over time. Challenging entrenched practices and influencing decision-makers, looking for deeper underlying problems to solve, and larger opportunities for digital transformation. Communicating the vision for government services to developers and non-developers alike, working in multi-disciplinary teams that bring policy and delivery together. Playing an active role in the DfE architecture community, where you will share knowledge of tools and techniques, as well as joining related communities of practice and events where appropriate, such as product, user research, design, platforms, security, etc. Helping to build a diverse, inclusive culture across the technical architecture community. Working with colleagues and peers on profession-based activities (and cross-profession), such as defining standards and guidance around best practice. Person specification Essential Criteria Applications will be assessed against the following essential criteria: Assessed at application and both interview stages : Experience working and coaching in technical teams and delivering user-centred services in an agile environment. Experience working with cloud-first architectures and how to build applications that take advantage of the opportunities they offer. Experience of software development in either Ruby, .Net (or similar), and introducing modern software engineering practices, such as Test-Driven Development (TDD), continuous integration/development (CI/CD), automated deployment pipelines and version control with Git and DevOps. Assessed at application and second interview stage : The ability to work with technical and non-technical stakeholders to achieve agreement on technical plans. The ability to look beyond immediate technical problems and identify the wider implications. Practical knowledge at many levels of the web stack, from front-end code, down to infrastructure and networking. The following criteria are desirable . Applicant's evidence against these criteria will be used at interview in the event of a tie break situation, to make an informed decision: Experience using automated tests to continuously validate your work. Experience of mentoring and supporting colleagues in multi-disciplinary teams, one-to-one or in groups. Ability to work with stakeholders to produce effective strategies for technology choices, using the most appropriate languages, frameworks and tools to meet user and business needs.
Training & Development Officer 29-35,500 (DOE) Monday to Friday Parking available on site Leatherhead Great benefits package Career progression Regular business socials and catchups Immediately available, and keen to get someone in soon! We are looking for a Training & Development Officer to support the delivery of inductions, training courses and training administration across our client's business based in Leatherhead. Key Duties: Deliver corporate inductions and training sessions Maintain accurate training records and systems Support development of training materials Liaise with managers on training needs Assist with Training / HR administration About You Experience delivering training (group or 1-to-1) Strong admin and organisational skills Confident communicator and presenter Comfortable in a fast-paced environment Good IT skills (Word, Excel, PowerPoint) Training, L&D or HR qualifications desirable but not essential. This role is immediately available, and my client is keen to get someone in sooner rather than later - so shortlisting and interviews will be taking place ASAP. If you feel that this would be a match to your next move, please send us a copy of your cv to review. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15374
Feb 05, 2026
Full time
Training & Development Officer 29-35,500 (DOE) Monday to Friday Parking available on site Leatherhead Great benefits package Career progression Regular business socials and catchups Immediately available, and keen to get someone in soon! We are looking for a Training & Development Officer to support the delivery of inductions, training courses and training administration across our client's business based in Leatherhead. Key Duties: Deliver corporate inductions and training sessions Maintain accurate training records and systems Support development of training materials Liaise with managers on training needs Assist with Training / HR administration About You Experience delivering training (group or 1-to-1) Strong admin and organisational skills Confident communicator and presenter Comfortable in a fast-paced environment Good IT skills (Word, Excel, PowerPoint) Training, L&D or HR qualifications desirable but not essential. This role is immediately available, and my client is keen to get someone in sooner rather than later - so shortlisting and interviews will be taking place ASAP. If you feel that this would be a match to your next move, please send us a copy of your cv to review. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15374
Assistant Store Manager Kate Spade Banbridge, NIR, GB Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. Primary Purpose The Assistant Store Leader leads the store with their Store Leader by maximizing store productivity and profitability through teambuilding and staff development, goal attainment, and by ensuring compliance with all Kate Spade Standards. We are looking for an exceptional Assistant Store Leader that leads by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Kate Spade Service standards. In return you will be given the chance to lead an exceptional team and be part of a rapidly expanding modern luxury brand with the opportunity to advance your career. PROFILE The successful individual will leverage their proficiency to: Take ownership and accountability for store and support the Store Leader; Show leadership through role modeling Kate Spade Service behaviors and Kate Spade selling standards; Demonstrate empowerment to solve customer problems and meet customers' needs; Inspire team to meet and exceed performance standards; Acts as advocate for the team, able to motivate others to achieve results; Communicates effectively with store leader, peers, supervisors, and corporate partners; Assists in developing plans to address key business issues, and utilizes plans to impact business and achieve desired results; Able to influence others to gain support to achieve goals and complete projects; The accomplished individual will possess: Experience in a retail service environment in a position of management; Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook; Ability to communicate effectively with customers and staff and manoeuvre the sales; Ability to work flexible schedule to meet the needs of the business, including nights, weekends and Public holidays. Our Competencies for All Employees Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at . Job Segment: Retail Manager, Retail Operations, Store Manager, Outside Sales, Retail, Sales
Feb 05, 2026
Full time
Assistant Store Manager Kate Spade Banbridge, NIR, GB Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. Primary Purpose The Assistant Store Leader leads the store with their Store Leader by maximizing store productivity and profitability through teambuilding and staff development, goal attainment, and by ensuring compliance with all Kate Spade Standards. We are looking for an exceptional Assistant Store Leader that leads by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Kate Spade Service standards. In return you will be given the chance to lead an exceptional team and be part of a rapidly expanding modern luxury brand with the opportunity to advance your career. PROFILE The successful individual will leverage their proficiency to: Take ownership and accountability for store and support the Store Leader; Show leadership through role modeling Kate Spade Service behaviors and Kate Spade selling standards; Demonstrate empowerment to solve customer problems and meet customers' needs; Inspire team to meet and exceed performance standards; Acts as advocate for the team, able to motivate others to achieve results; Communicates effectively with store leader, peers, supervisors, and corporate partners; Assists in developing plans to address key business issues, and utilizes plans to impact business and achieve desired results; Able to influence others to gain support to achieve goals and complete projects; The accomplished individual will possess: Experience in a retail service environment in a position of management; Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook; Ability to communicate effectively with customers and staff and manoeuvre the sales; Ability to work flexible schedule to meet the needs of the business, including nights, weekends and Public holidays. Our Competencies for All Employees Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at . Job Segment: Retail Manager, Retail Operations, Store Manager, Outside Sales, Retail, Sales
International Information Systems Security Certification Consortium
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Feb 05, 2026
Full time
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role We're recruiting for a Senior Technical Architect here at Justice Digital , to be part of our warm and collaborative HM Prison & Probation Service. This role aligns against the senior architect role from the Government Digital and Data Framework Our Senior Technical Architects are responsible for assuring, designing, and delivering digital services. You will be working with developers, Site Reliability Engineers and security experts, user researchers, product managers, designers, delivery managers, and content specialists who share a vision for improving government through smarter use of technology. You will collaborate to develop our strategy, connect people and build trust with clear communication, and provide empathetic technical leadership across diverse product teams. Our Senior Technical Architects will work to understand our technology, our business, and our people (colleagues, stakeholders, and users of our services), and to create an ambitious and pragmatic vision for our teams, using their technical expertise to bring our challenges and opportunities into focus alongside the views of other professions in our leadership team. A Senior Technical Architect can see the big picture, understanding our complex technology landscape, and can clearly and effectively communicate that big picture by building trust, developing great relationships, and empathising with others. They provide mentoring and support to other architects and engineering leadership in their service area, and they have a good understanding of a broad range of technologies, with experience in both software engineering and commercial enterprise, as well as providing effective governance, both within our organisation, and across our suppliers. As a Senior Technical Architect, your days will be varied. For example, you might be creating diagrams and data flows for replacing a legacy service; working directly with developers to ensure their services are robust and secure; supporting a new delivery manager to introduce or improve ways of working; or liaising with engineering leadership to develop guardrails and patterns for use across the department. We are looking for people who will encourage open discussion and build the architecture community within the Ministry of Justice, particularly within His Majesty's Prisons and Probation Service Digital department and Office of the CTO. You should have a mindset for growth and learning, constantly looking for emerging technologies, tools and good practice. We are a flexible organisation, and we understand that people can't always work 5 days a week or might have responsibilities that sometimes clash with standard office hours. We work as flexibly as we can, including offering part time hours, so if in doubt please do get in touch. If you're the right candidate we will do our best to work around you. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 Key Responsibilities: Collaborate with the Lead Technical Architect to refine and progress technical vision for HMPPS Digital, develop our strategy and be accountable for our technology estate. Communicate about our technology across teams and professions, both within our Digital unit and across all parts of the Ministry of Justice; seeing the big picture and bringing it to all stakeholders. Collaborate and find agreement with senior stakeholders, providing both technical and non-technical direction and challenge, as well as pragmatic compromise to deliver value across your teams and the service area. Create structured analysis of technical concepts, providing insight for multi-disciplinary decision-making, whilst seeking opportunities to collaborate and develop patterns and guidelines for the Digital Unit. Guide and influence choices to align with strategy, and seek out opportunities for digital transformation, helping all understand the value of technical decisions. Engage with our portfolio, assurance, risk management, cyber, and information assurance leadership to ensure priorities, such as Secure by Design, are represented alongside those of the business and other digital teams. Advocate for a diverse, inclusive culture across the engineering community, growing awareness, inclusivity, and balance, including being a champion for increasing women and minorities in our workforce. Mentor, coach, line-manage, and help recruit more great technical architects and engineering leadership. If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Our Tech Stack This is our tech, both strategic and legacy. You don't need to have experience with all of these, but we hope you see some familiar things. Modern strategic software built in Java/Kotlin, Typescript and Python Public GitHub repositories for our work Resilient infrastructure in the cloud (primarily AWS), containerisation and Kubernetes, using infrastructure as code (IaC) and platforms as a service (PaaS) Progressive software development practices such as Domain-Driven Design (DDD), test-driven development (TDD), continuous integration (CI) and continuous delivery (CD) A new multi-tier architecture, creating central data and business logic platforms to accelerate our product development and support our growing artificial intelligence product suite. Mac laptops for delivering our work Check out our tech-radar for more Does this sound like a role that meets your requirements? If this feels like an exciting challenge, something you are enthusiastic about, and you want to join our team please read on. Person Specification Essential Experience as a software engineer, cloud engineer, or software architect, delivering digital products into production environments. Has practical experience across multiple layers of a modern web architecture such as user interfaces, APIs, data stores, event driven components, or cloud native infrastructure. Has led or influenced technical decisions and can explain the factors they took into consideration and the outcome and impact on the organisation. Strong communication skills with experience of communicating complex technical subjects to a range of audiences, from developers and engineers to senior non-technical colleagues, using clear language, diagrams or prototypes. Has experience influencing stakeholders, building trust, negotiating, and persuade decision makers to achieve wider organisational goals. Has identified security risks emerging when operating in a public cloud environment and designed solutions that have mitigated for those risks. Has introduced or championed technical best practice within an organisation, which could include Continuous integration, continuous delivery, DevOps or Test-Driven development. Willingness to be assessed against the requirements for SC clearance We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy .
Feb 05, 2026
Full time
Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role We're recruiting for a Senior Technical Architect here at Justice Digital , to be part of our warm and collaborative HM Prison & Probation Service. This role aligns against the senior architect role from the Government Digital and Data Framework Our Senior Technical Architects are responsible for assuring, designing, and delivering digital services. You will be working with developers, Site Reliability Engineers and security experts, user researchers, product managers, designers, delivery managers, and content specialists who share a vision for improving government through smarter use of technology. You will collaborate to develop our strategy, connect people and build trust with clear communication, and provide empathetic technical leadership across diverse product teams. Our Senior Technical Architects will work to understand our technology, our business, and our people (colleagues, stakeholders, and users of our services), and to create an ambitious and pragmatic vision for our teams, using their technical expertise to bring our challenges and opportunities into focus alongside the views of other professions in our leadership team. A Senior Technical Architect can see the big picture, understanding our complex technology landscape, and can clearly and effectively communicate that big picture by building trust, developing great relationships, and empathising with others. They provide mentoring and support to other architects and engineering leadership in their service area, and they have a good understanding of a broad range of technologies, with experience in both software engineering and commercial enterprise, as well as providing effective governance, both within our organisation, and across our suppliers. As a Senior Technical Architect, your days will be varied. For example, you might be creating diagrams and data flows for replacing a legacy service; working directly with developers to ensure their services are robust and secure; supporting a new delivery manager to introduce or improve ways of working; or liaising with engineering leadership to develop guardrails and patterns for use across the department. We are looking for people who will encourage open discussion and build the architecture community within the Ministry of Justice, particularly within His Majesty's Prisons and Probation Service Digital department and Office of the CTO. You should have a mindset for growth and learning, constantly looking for emerging technologies, tools and good practice. We are a flexible organisation, and we understand that people can't always work 5 days a week or might have responsibilities that sometimes clash with standard office hours. We work as flexibly as we can, including offering part time hours, so if in doubt please do get in touch. If you're the right candidate we will do our best to work around you. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 Key Responsibilities: Collaborate with the Lead Technical Architect to refine and progress technical vision for HMPPS Digital, develop our strategy and be accountable for our technology estate. Communicate about our technology across teams and professions, both within our Digital unit and across all parts of the Ministry of Justice; seeing the big picture and bringing it to all stakeholders. Collaborate and find agreement with senior stakeholders, providing both technical and non-technical direction and challenge, as well as pragmatic compromise to deliver value across your teams and the service area. Create structured analysis of technical concepts, providing insight for multi-disciplinary decision-making, whilst seeking opportunities to collaborate and develop patterns and guidelines for the Digital Unit. Guide and influence choices to align with strategy, and seek out opportunities for digital transformation, helping all understand the value of technical decisions. Engage with our portfolio, assurance, risk management, cyber, and information assurance leadership to ensure priorities, such as Secure by Design, are represented alongside those of the business and other digital teams. Advocate for a diverse, inclusive culture across the engineering community, growing awareness, inclusivity, and balance, including being a champion for increasing women and minorities in our workforce. Mentor, coach, line-manage, and help recruit more great technical architects and engineering leadership. If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Our Tech Stack This is our tech, both strategic and legacy. You don't need to have experience with all of these, but we hope you see some familiar things. Modern strategic software built in Java/Kotlin, Typescript and Python Public GitHub repositories for our work Resilient infrastructure in the cloud (primarily AWS), containerisation and Kubernetes, using infrastructure as code (IaC) and platforms as a service (PaaS) Progressive software development practices such as Domain-Driven Design (DDD), test-driven development (TDD), continuous integration (CI) and continuous delivery (CD) A new multi-tier architecture, creating central data and business logic platforms to accelerate our product development and support our growing artificial intelligence product suite. Mac laptops for delivering our work Check out our tech-radar for more Does this sound like a role that meets your requirements? If this feels like an exciting challenge, something you are enthusiastic about, and you want to join our team please read on. Person Specification Essential Experience as a software engineer, cloud engineer, or software architect, delivering digital products into production environments. Has practical experience across multiple layers of a modern web architecture such as user interfaces, APIs, data stores, event driven components, or cloud native infrastructure. Has led or influenced technical decisions and can explain the factors they took into consideration and the outcome and impact on the organisation. Strong communication skills with experience of communicating complex technical subjects to a range of audiences, from developers and engineers to senior non-technical colleagues, using clear language, diagrams or prototypes. Has experience influencing stakeholders, building trust, negotiating, and persuade decision makers to achieve wider organisational goals. Has identified security risks emerging when operating in a public cloud environment and designed solutions that have mitigated for those risks. Has introduced or championed technical best practice within an organisation, which could include Continuous integration, continuous delivery, DevOps or Test-Driven development. Willingness to be assessed against the requirements for SC clearance We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy .
Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role The SMB Customer Success Manager will be a trusted partner for our SMB customers, guiding them from their very first interaction with Heidi through to successful adoption of our platform. You'll ensure customers feel supported, empowered, and set up for long-term success. From account setup and tailored training to quarterly check-ins, you'll deliver a world-class onboarding experience while acting as the customer's voice within our team. What you'll do: Onboarding & Training Lead new customer onboarding, ensuring smooth account setup, configuration and clear paths to first value. Deliver engaging training sessions and office hours that help customers quickly realise value from Heidi. Provide clear resources, guides, and proactive support to drive customer confidence and independence. Support the design and improvement of repeatable processes and playbooks for SMB accounts. Customer Advocacy Serve as the first point of contact, building strong relationships with SMB customers- owning overall account health. Gather feedback, surface insights, and advocate for customer needs with internal teams to help influence the evolution of our product roadmap. Act as the voice of the customer internally, ensuring their needs are prioritised and wins are captured. Drive Adoption & Engagement Monitor customer activation metrics and ensure adoption milestones are met across your portfolio. Identify at-risk accounts early and partner with customers to resolve blockers. Track and analyse customer usage data to recommend best practices and opportunities for deeper engagement. Develop and execute tailored adoption plans, helping customers better embed Heidi into their existing workflows. 3>Retention & Success Facilitate quarterly business reviews to showcase value, align on goals and drive retention. Develop long-term relationships that result in satisfied loyal customers. Own retention and renewals across your assigned SMB customers. Identify partnership or expansion opportunities, working cross functionally with sales to achieve these. Process Improvement & Playbook Development Support the creation and iteration of customer success playbooks, frameworks, and collateral. Continuously look for opportunities to improve efficiency and enhance the customer journey. What we will look for: You have 2-4 years of experience in Customer Success, Operations or Implementation, ideally in SaaS or high-volume environments. Early in your operations/customer success career but have already shown strong ownership, work ethic, and operational instinct. You've worked in customer success/operations, implementation or other high-volume, high-autonomy environments. You're highly organized and can confidently manage a portfolio of SMB accounts and competing priorities, while maintaining attention to detail and quality. You have a customer-centric mindset and are motivated to ensure customers feel supported, valued and are set up for success. You have an analytical mindset -'re comfortable diving into data to understand customer behavior, identify patterns, and spot opportunities for improved activation, adoption and retention. You're naturally curious and enjoy problem solving - you spot gaps in the process and help fix them. You have a bias for action - you're unafraid to get your hands dirty in an extremely fast paced environment to help solve different challenges and priorities. You want to build something that matters, and are hungry to learn alongside people who've done it before. You're excited by a market that's ambiguous and evolving - where success comes from listening closely, testing constantly, and learning fast. You're ready to own customer outcomes end-to-end. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you will flourish with us ? Unmatched impact. The rare chance to help shape and redefine what healthcare looks like. Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
Feb 05, 2026
Full time
Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role The SMB Customer Success Manager will be a trusted partner for our SMB customers, guiding them from their very first interaction with Heidi through to successful adoption of our platform. You'll ensure customers feel supported, empowered, and set up for long-term success. From account setup and tailored training to quarterly check-ins, you'll deliver a world-class onboarding experience while acting as the customer's voice within our team. What you'll do: Onboarding & Training Lead new customer onboarding, ensuring smooth account setup, configuration and clear paths to first value. Deliver engaging training sessions and office hours that help customers quickly realise value from Heidi. Provide clear resources, guides, and proactive support to drive customer confidence and independence. Support the design and improvement of repeatable processes and playbooks for SMB accounts. Customer Advocacy Serve as the first point of contact, building strong relationships with SMB customers- owning overall account health. Gather feedback, surface insights, and advocate for customer needs with internal teams to help influence the evolution of our product roadmap. Act as the voice of the customer internally, ensuring their needs are prioritised and wins are captured. Drive Adoption & Engagement Monitor customer activation metrics and ensure adoption milestones are met across your portfolio. Identify at-risk accounts early and partner with customers to resolve blockers. Track and analyse customer usage data to recommend best practices and opportunities for deeper engagement. Develop and execute tailored adoption plans, helping customers better embed Heidi into their existing workflows. 3>Retention & Success Facilitate quarterly business reviews to showcase value, align on goals and drive retention. Develop long-term relationships that result in satisfied loyal customers. Own retention and renewals across your assigned SMB customers. Identify partnership or expansion opportunities, working cross functionally with sales to achieve these. Process Improvement & Playbook Development Support the creation and iteration of customer success playbooks, frameworks, and collateral. Continuously look for opportunities to improve efficiency and enhance the customer journey. What we will look for: You have 2-4 years of experience in Customer Success, Operations or Implementation, ideally in SaaS or high-volume environments. Early in your operations/customer success career but have already shown strong ownership, work ethic, and operational instinct. You've worked in customer success/operations, implementation or other high-volume, high-autonomy environments. You're highly organized and can confidently manage a portfolio of SMB accounts and competing priorities, while maintaining attention to detail and quality. You have a customer-centric mindset and are motivated to ensure customers feel supported, valued and are set up for success. You have an analytical mindset -'re comfortable diving into data to understand customer behavior, identify patterns, and spot opportunities for improved activation, adoption and retention. You're naturally curious and enjoy problem solving - you spot gaps in the process and help fix them. You have a bias for action - you're unafraid to get your hands dirty in an extremely fast paced environment to help solve different challenges and priorities. You want to build something that matters, and are hungry to learn alongside people who've done it before. You're excited by a market that's ambiguous and evolving - where success comes from listening closely, testing constantly, and learning fast. You're ready to own customer outcomes end-to-end. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you will flourish with us ? Unmatched impact. The rare chance to help shape and redefine what healthcare looks like. Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
Ready to be part of something exciting-at a local level? Joining an EE franchise store operated by Visiontek means becoming a key player in a dynamic, fast-paced retail environment. While you'll be directly employed by the franchise owner, you'll also represent EE, one of the UK's most trusted and forward-thinking telecom brands. With EE at the forefront of the 5G revolution and constantly expanding its product and service offerings, there's never been a more exciting time to join the journey. We're looking for passionate and dedicated retail professionals to take on Store Manager roles at our TWICKENHAMlocation. This role offers an OTE of £55,000 - £60,000. About Visiontek Visiontek is a rapidly growing franchise partner of EE, operating a successful and expanding network of EE-branded retail stores across the UK. As a franchisee, we are proud to uphold EE's high standards and exceptional customer experience, while offering a unique work culture driven by local leadership, flexibility, and real opportunities for growth. Why Join Us? As a Store Manager in one of Visiontek's EE franchise stores, you'll do more than just run day-to-day operations. You'll be shaping the customer experience on the high street. You'll lead your team to deliver hands-on tech demonstrations, build strong relationships, and show customers how EE's latest innovations can make a real difference in their lives. This is your opportunity to be part of something entrepreneurial-combining the strength of the EE brand with the local, fast-moving spirit of a franchise business. Your Role As a Franchise Store Manager, you'll be a driving force in your local market, responsible for: Identifying opportunities to grow your store's performance and customer base. Leading, developing, and inspiring a high-performing team. Creating a customer-first culture focused on both experience and results. Working closely with your Regional Franchise Manager to deliver long-term success. Staying agile and proactive in a fast-moving retail environment. Your Journey with Us Telecoms is a rapidly evolving industry, and at Visiontek, we embrace that change every day. You'll play a key role in implementing new ideas and innovations at a store level-bringing big-brand energy to your local community. If you thrive in a hands-on, high-impact role, this is your opportunity to lead from the front and grow with us. What We're Looking For We're searching for a leader who: Has a strong retail management background and a proven ability to drive commercial results. Can create and communicate a clear vision for success. Leads with energy, initiative, and a passion for team development. Is confident coaching, mentoring, and developing people at all levels. Is flexible and mobile within the local area. What's in It for You? Competitive base salary. Uncapped monthly bonus potential. 50% discount on your personal EE mobile package. 30% Friends & Family EE discount from day one (T&Cs apply). Pension scheme. The chance to grow with a trusted franchise partner backed by the UK's network. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Feb 05, 2026
Full time
Ready to be part of something exciting-at a local level? Joining an EE franchise store operated by Visiontek means becoming a key player in a dynamic, fast-paced retail environment. While you'll be directly employed by the franchise owner, you'll also represent EE, one of the UK's most trusted and forward-thinking telecom brands. With EE at the forefront of the 5G revolution and constantly expanding its product and service offerings, there's never been a more exciting time to join the journey. We're looking for passionate and dedicated retail professionals to take on Store Manager roles at our TWICKENHAMlocation. This role offers an OTE of £55,000 - £60,000. About Visiontek Visiontek is a rapidly growing franchise partner of EE, operating a successful and expanding network of EE-branded retail stores across the UK. As a franchisee, we are proud to uphold EE's high standards and exceptional customer experience, while offering a unique work culture driven by local leadership, flexibility, and real opportunities for growth. Why Join Us? As a Store Manager in one of Visiontek's EE franchise stores, you'll do more than just run day-to-day operations. You'll be shaping the customer experience on the high street. You'll lead your team to deliver hands-on tech demonstrations, build strong relationships, and show customers how EE's latest innovations can make a real difference in their lives. This is your opportunity to be part of something entrepreneurial-combining the strength of the EE brand with the local, fast-moving spirit of a franchise business. Your Role As a Franchise Store Manager, you'll be a driving force in your local market, responsible for: Identifying opportunities to grow your store's performance and customer base. Leading, developing, and inspiring a high-performing team. Creating a customer-first culture focused on both experience and results. Working closely with your Regional Franchise Manager to deliver long-term success. Staying agile and proactive in a fast-moving retail environment. Your Journey with Us Telecoms is a rapidly evolving industry, and at Visiontek, we embrace that change every day. You'll play a key role in implementing new ideas and innovations at a store level-bringing big-brand energy to your local community. If you thrive in a hands-on, high-impact role, this is your opportunity to lead from the front and grow with us. What We're Looking For We're searching for a leader who: Has a strong retail management background and a proven ability to drive commercial results. Can create and communicate a clear vision for success. Leads with energy, initiative, and a passion for team development. Is confident coaching, mentoring, and developing people at all levels. Is flexible and mobile within the local area. What's in It for You? Competitive base salary. Uncapped monthly bonus potential. 50% discount on your personal EE mobile package. 30% Friends & Family EE discount from day one (T&Cs apply). Pension scheme. The chance to grow with a trusted franchise partner backed by the UK's network. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
