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Senior Site Manager Location: West Molesey Salary: Competitive + Benefits Contract: Full-time, Permanent At Hill, we're delivering more than just homes-we're shaping the future of housebuilding. As a Senior Site Manager, you'll take the lead on major developments, driving excellence across build quality, health & safety, and team leadership. What you'll do: Take full responsibility for delivering high-value projects (£50m+) safely, on time and within budget Lead and inspire site teams including subcontractors, assistants, and trainees Ensure quality through full use of ISO systems and SnagR Coordinate programmes, manage site standards and champion compliance Collaborate with internal teams, clients and consultants to overcome challenges and meet targets What we're looking for: HND or Degree in Construction or equivalent experience Strong leadership and line management skills Proven success delivering large-scale developments Exceptional communication, planning and commercial awareness SMSTS, CSCS, Scaffold Inspection, and TWC training What you'll get: 26 days holiday plus bank holidays - with the opportunity to buy and sell more days. Private healthcare and wellbeing platform Hill Incentive Scheme and retail discounts Volunteering days and continuous learning opportunities A high-performing and supportive team culture Why Hill? At Hill, we offer more than just a job - we offer the opportunity to make a real and lasting impact. Every person here contributes to delivering sustainable, high-quality homes and shaping vibrant communities across the UK. Our culture is underpinned by our values: Ambition - we set bold goals and support each other to exceed them Impact - we focus on delivering meaningful outcomes Agility - we move quickly, adapt confidently, and embrace change Collaboration - we work together to achieve more, sharing success along the way As a privately owned business, we're able to move with pace and purpose. We invest in people, support career growth, and empower individuals to lead from wherever they stand. Hard-working, driven people thrive here - and are recognised for what they deliver and how they deliver it. Join Hill and be part of a forward-thinking, values-led team. Together, we're not just building homes - we're building a lasting legacy. We are proud to be a Disability Confident Employer . We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process. Join us and lead the future of housebuilding.

Click here for our Careers & Life at JCB pages About the role: As members of the JCB Service team, our Technical Trainers play a vital role in ensuring the field-based Service Engineers within our Global JCB dealer network are trained in readiness for new product launch and that ongoing training needs are met. You'll be among the first to work with our new products and technologies which include electric and hydrogen power and many other innovations. JCB Technical Trainers are part of an award-winning team who design and deliver courses which support our JCB's dealer network in the UK and overseas in the service, repair and maintenance of JCB machines, propulsion, control systems, and major components. This role will lead training development and delivery for engines and one of biggest selling machine ranges: Telehandlers. With a varied use of applications, new technology and a growing product range, Telehandlers is one of the most exciting ranges to be involved with. What does this role involve day to day? Deliver a regular curriculum of telehandler and engines training in the UK and abroad. Engaging with product engineering teams to create training material and technical updates for new telehandlers and engines. Taking ownership for New Product Introduction projects for Telehandlers and engines to determine training needs, develop technical content, delivery training. Developing the content and structure for online learning which media development colleagues will bring to life through engaging eLearning modules and assessments, remote training packages, or classroom/workshop-based hands on training. Developing and update course material and curriculum for delivery to groups of JCB and Dealer Service staff using eLearning, remote and workshop delivery techniques. Delivering engines / transmissions Apprentice Block Weeks for the UK Dealer Engineer Apprentice Programme. Supporting the development of training pathways for Apprentice, Engineer and Master Technician grading across the JCB product portfolio. Working with our training team worldwide to ensure they are equipped to train our global dealers to the standard of content and delivery expected. Supporting the Global Aftersales and Technical Training Manager with training plans to ensure dealers are suitably trained to support our products. This will be suited to you if You're experienced with the systems onboard telehandlers and OEM engines. You have interpersonal confidence to deliver training with participants including dealer engineers, apprentices and seek information and support from peers within the business. You have a strong technical background in the essential systems of construction or agricultural machinery including hydraulics, electrics, engines and driveline. You're interested in training and development to help others reach their full potential and a desire achieve "First time fix" that maximises customer satisfaction and machine uptime. You're motivated by a can do approach to take initiative and work with others to overcome challenges. You're self motivated and demonstrated ability to work independently and quickly form relationships with internal and external stakeholders. You have excellent communication skills and an ability to engage and inspire training participants. You're familiar with machine schematics and drawings for electrical, software, hydraulics, and parts / assemblies. You're PC literate with proficiency in the MS Office suite and confidence in the use of MS PowerPoint, Word, Excel and Teams - use of Webex for training delivery desirable. What happens next? Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you'll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial Teams interview followed by an in person interview. We'll keep in touch throughout the process but if you have any questions, please get in touch at What's in it for you? This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don't just get a competitive salary, 33 days' holiday and access to our company pension-you can also use our onsite gym, in house doctor, dentist and visiting optician. We have an ULEV car scheme available for our employees too. Then there's the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There's our Cycle to Work Scheme. We value diversity and welcome applications from candidates from all backgrounds. We're committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email , and a member of the team will be in touch. Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.

Are you an experienced public sector procurement professional looking for a role where your work truly makes a difference? Crescent Purchasing Consortium (CPC) is a not-for-profit charity that gives back to the education sector and a one-stop procurement shop, with a vision of being the first-choice procurement services charity that gives back to the education sector. Combining professional support, expert guidance, and resources with FREE training and development opportunities via Crescent Learning. Why join CPC? CPC provides a range of services which include 80+ compliant frameworks, with several approved by the Department for Education (DfE), consultancy services which can aid with every aspect of an institutions procurement journey from facilitating flexible procurement outsourcing, five days a week, to designing a strategic procurement package to maximise your savings. Each year CPC's Board of Trustees review the level of reserves our charity has and any surpluses are reinvested back into the education sector via the 'Giving Back' initiative. To date over £2 million has been designated for re-investment in the form of various projects with the largest amount being used specifically for awarding non-refundable grants to CPC members supporting SEND learners, wellbeing and absenteeism in colleges, schools, academies, and universities nationwide. CPC's Vision, Mission, and Values CPC's Vision is to be the first-choice procurement services charity that gives back to the education sector. CPC's Mission, we want our members to receive outstanding procurement services. CPC's Values People First - We provide a caring, inclusive, and supporting environment that focuses on individual needs to enable our people to be the best they can be. Customer Always - Everything we do is for the benefit of our customers, to help them provide the best service possible to their learners. Excellence -We are 100% committed to delivering the highest-quality services that exceed expectations, with continuous improvement at the heart of what we do. The role As Procurement Manager within our Contracting Team, you'll lead the delivery of high-quality, fully compliant procurement solutions across your category area, Place (predominantly Estates, Facilities and Construction related frameworks, DPS and Dynamic Marketplaces). This means shaping and managing a portfolio of framework agreements and dynamic markets that help our members source goods, works and services simply, compliantly and effectively under the Procurement Act 2023. In this role, you will: Lead the full end-to-end procurement cycle for a range of categories Develop business plans, conduct market engagement and manage competitive tender processes Build and maintain effective relationships with members, suppliers and internal stakeholders Oversee the performance of frameworks and dynamic markets, driving quality and value Manage, mentor and support Contract Managers, Senior Procurement Officers and Procurement Officers within your category Ensure all processes and documentation meet public sector procurement legislation and CPC's high standards This is a role where you'll have autonomy, influence and the opportunity to make a measurable impact across education. About you We're looking for someone who brings strong expertise, commercial thinking and a collaborative mindset. You'll be a great fit if you have: Significant experience in public sector procurement A solid understanding of UK procurement legislation-especially the Procurement Act 2023 Broad category knowledge, particularly estates, facilities and construction and experience delivering high performing commercial agreements Confidence managing stakeholders and leading a small category team Proven ability to deliver value, quality outcomes and continuous improvement Qualifications: MCIPS (or working towards it) is highly desirable, but equivalent experience will also be considered. If you're a proactive procurement professional who enjoys autonomy, leading people and delivering meaningful outcomes, we'd love to hear from you. Salary and Benefits In return for your dedication, we offer a wide range of benefits including: Salary of up to £50,000-£55,000 FTE per annum depending on experience. Generous yearly discretionary bonuses following successful probation of up to £3,500 Flexible, agile working patterns, working 2 days at the Head Office and 3 days at home to help balance home and work life pressures, plus free parking at head office. Access to a local government pension scheme which includes death-in-service and ill health. Opportunities to develop through our in house development programmes and through external learning with full support given to achieve MCIPS. 41 days holiday (including three days additional leave for Christmas holiday closure and bank holidays). Time off for volunteering opportunities. Enhanced leave packages such as paid sickness, carers leave, bereavement and compassionate leave and maternity pay. Support for wellbeing with access to 8 mental health first aiders and the opportunity to join an Employee Assistance Programme. The chance to get involved in a number of working groups, such as Equality, Diversity and Inclusion, Wellbeing and Sustainability. The opportunity to join our Women's, Men's and Carer's employee support networks which provide safe spaces for colleagues to share their experiences. Social and employee events throughout summer and at Christmas. Has a programme of 'giving back' to the communities in which it is based and which it supports. Travel expenses paid for any additional required travelling outside of your contracted place of work. Next Steps The deadline to apply is Sunday 29th March 2026. Shortlisted candidates will be invited to interview at Crescent Purchasing Consortium's Head Office in Salford. The interview process will consist of a traditional panel-based Q&A on the specific requirements and skills for the Procurement Manager vacancy. If you like what you've read, please don't delay in applying as we may close vacancies early where we receive a high volume of applications. Please note that VISA sponsorship is not offered for this role. We are a disability confident employer so if you need any adjustments made to support your application, for example, if you require information in different formats or if you have any accessibility issues, we're more than happy to review our processes. Please feel free to get in touch with us at . As an equal opportunities employer, Crescent Purchasing Consortium is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

HUMAN CAPITAL MANAGEMENT Our division recruits, develops and rewards the people of Goldman Sachs. Our teams advise, design and implement strategies, processes and technologies that help our people advance professionally, drive productivity and help the firm and our clients achieve superior results. We look for individuals with strong problem solving and analytical skills, innovative thinking and intellectual curiosity who want to make an impact on the success of the firm's most valuable asset, our people. BIRMINGHAM Since its establishment in September 2021, Goldman Sachs' Birmingham office has rapidly grown into a dynamic hub of over 500 professionals. Birmingham contributes across critical functions including Engineering, Human Capital Management, Legal, Audit, and Corporate and Workplace Solutions. Our Birmingham colleagues are at the forefront, actively leading global projects and driving innovations that deliver significant commercial impact for the firm. With substantial growth projected, this is an unparalleled opportunity to join a pivotal and expanding operation, shaping the future of finance from day one and accelerating your career within a global leader. EMPLOYEE RELATIONS The Employee Relations team, which is part of the Human Capital Management division, is dedicated to advising and coaching managers and employees on all aspects of the employment relationship. Working with managers and employees to prevent, advise and resolve challenging and complex workplace situations, the ER Advisor will work to protect and support the firm's culture in accordance with firm policies, our business principles, and applicable legal standards. The work is invariably of a sensitive nature and requires a unique combination of skills to deliver workable solutions to a diverse range of issues. RESPONSIBILITIES Provide advice directly to managers in a dynamic environment, regarding all aspects of the employment relationship, including manager effectiveness, performance management, disputes and organizational changes. Investigate concerns raised about unfair or unlawful treatment and/or inappropriate behaviour. Manage grievances, disciplinary and appeal processes. Partner with Compliance, Regulatory Legal and other areas to lead investigations and oversee adherence to firm policies. Counsel individual employees regarding work concerns, health and personal issues that may impact work. Develop and reinforce policies that promote positive behaviours. Develop and deliver training programs to educate employees about firm policies, culture, conduct risk and employee relations. Liaise with the Employment Law Group as necessary to resolve employee issues. EXPERIENCE & SKILLS REQUIRED Highly motivated HR professional or Employment Lawyer, with a solid understanding of UK employment law and a proven track record of Managing complex issues, identifying potential risk and driving resolution. Leveraging analytical, teamwork and project management skills to undertake thorough investigations Developing and building effective relationships at all levels to advise and influence effectively Excellent oral and written communication Bringing groups with diverse views/priorities to a common resolution through use of strong negotiation and facilitation skills Approaching issues strategically; anticipating consequences and navigating around unforeseen obstacles Listening actively and thinking creatively to deliver commercially pragmatic solutions and resolve conflicts. Well-developed organizational and multi-tasking skills, with strong attention to detail. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Staff meals on duty A day in the life of As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis What do we need from you? You'll have 2+ years of prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner. Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently. We're looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You'll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data. Please note we will only be accepting applicants age 18 or above for this role, and you will be requested to provide a Basic Disclosure Check during your onboarding Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Activities Coordinator Hours: 32 hours per week - working every other weekend Location: Corbrook Park Nursing Home, Audlem, CW3 0HF We are looking for an Activities Coordinator to join our team at Corbrook Park The Activities Coordinator is responsible for delivering a programme of thoughtfully designed activities and events that promote social interaction and independence for our residents. Through careful assessment of each resident's individual needs and abilities the Activities Coordinator will design and lead group and one-to-one activities which enhance quality of life for each resident. Responsibilities of the Activities Coordinator: Thoughtfully devise/arrange appropriate activities and entertainment/speakers within set budget. Co-ordinate birthday and special celebrations for all residents. Assess and meet individual residents' needs through leading group activities within and outside the home. Being inclusive, forward thinking, creative and delivering activities and occupations that meet and caters for residents' preferences. Liaise with staff/managers on matters regarding resident care and social needs. Transport residents to external activities, driving the company minibus. Plan and provide exercise/movement to music sessions in the home. Produce a monthly resident newsletter, using MS Word and Outlook. Review and keep up to date the relevant resident records, assessing resident enjoyment and preferences and the effectiveness of activity. Maintain and update communications within the home which promote and celebrate social activity. Benefits of the Activities Coordinator: Comprehensive induction programme Ongoing training and development Workplace pension Free DBS Free Uniform Free on-site parking About Us Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents' wellbeing at their hearts. Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.

A specialist provider of laboratory services is seeking a Laboratory Operations Manager to oversee financial performance, people development, and operational compliance at their Belfast location. This role involves leading laboratory teams to meet quality and turnaround expectations while maintaining ISO 17025 compliance. The ideal candidate will possess strong leadership skills and experience managing P&Ls and driving continuous improvements. This is a hands-on leadership role crucial for shaping a high-performing business unit.

Senior Technical Consultant page is loaded Senior Technical Consultantremote type: Hybrid (Partially Remote)locations: Belfast, UKtime type: Full timeposted on: Posted Todayjob requisition id: R Senior Technical Consultant Belfast - hybridThe Senior Technical Consultant is responsible for implementing solutions using Intapp's Collaboration software and developing and delivering technical training to customers. The role is a mix of client-facing consultative work and behind the scenes solution design, configuration, data analysis, and data manipulation. It involves a diverse set of responsibilities in an agile and deadline-driven environment. The individual in this role will leverage his/her analytical skills and relevant technical knowledge to engage with customers and Intappers to deliver an excellent and consistent level of client service. The role is based in North America with and may involve limited travel. The Implementation Consultant should demonstrate passion in and a desire to become skilled in four broad areas: Technology The Senior Technical Consultant will be working with Intapp's Collaboration platform software within the customer's M365 environment. Super-user or administrator level experience with MS SharePoint and MS Teams is a must as is a strong interest in using technology to create value for our clients. Client facing skills A significant number of day-to-day responsibilities involve communicating with clients in writing and in face-to-face online meetings. Strong written and verbal communication skills are required for success. Professional Services and Legal Software delivery experience in one of public sector, legal / professional/financial services. System Integration Integration with our customers' line of business systems and understanding the relationship between data and business requirements is an important element of delivery What you will do: Working as part of a small team to implement and configure Intapp's Collaboration platform software in the customer's M365 environment. Projects typically include integrations with the customer's line of business applications using existing integration tools Conducting meetings to gather/refine and then document business requirements Configuring software and confirming expected functionality Demonstrating configured software to solicit customer's feedback/refinement Working with the customer's IT team to coordinate M365 tasks (e.g., AD group creation, data integration activities, etc.) Working with the customer's project team to facilitate UAT and training activities Working with the Intapp project manager to communicate and manage issues and ensure that the project is delivered on time and within the budget What you will need: Ten years' experience working in a technical capacity with five years' experience in a software consultant or technical analyst role Strong time management, prioritization, and communication skills, particularly the ability to effectively prioritize and execute tasks for multiple, concurrent client projects Experience administering SharePoint and implementing SharePoint based solutions, in a client facing capacity or working for a third party/consultancy Experience implementing Microsoft 365 Teams and Outlook Working knowledge of Azure and M365 admin center Some automation coding experience in Microsoft technologies such as PowerShell or Power Automate. Ability to work effectively as part of a team with shared objectives and on own initiative Advanced administration skills, in particular using MS Word, Excel, and PowerPoint Experience deploying client-side software desired Experience in Power BI and Power Automate desired What you will gain at Intapp: At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.Here, you will have the opportunity to: Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career. Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of. Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain or to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at . If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers. Intapp builds AI software to power the world's top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements, and manage sensitive deal information. We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value. Today, more than 2,700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1,700 private capital, investment banking, and real assets firms. Intapp has helped firms achieve measurable impact - from 25% more pitch opportunities to 55% faster client onboarding - turning intelligence into competitive advantage. Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.

Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,

The Patient Services Manager isresponsible for the operational management of all patient-facing administrativeservices within the practice. The post holder will lead the reception andadministrative teams to ensure safe, efficient, and patient-centred access tocare. The role will support thePractice Manager in delivering high-quality services, improving patientexperience, and ensuring compliance with practice policies and regulatoryrequirements. Main duties of the job Oversee the day-to-day running of reception and administrative services. Ensure effective appointment management and patient access systems. Monitor call handling performance, appointment utilisation, and DNA rates. Develop and maintain efficient workflows to support clinicians. Ensure adequate staffing levels and rota cover at all times. Act as escalation point for operational issues affecting patient services. Line manage reception and administrative staff. Conduct appraisals, probation reviews, and return-to-work meetings. Manage rotas, annual leave, and sickness monitoring. Identify training needs and support staff development. Promote a positive, professional, and patient-focused culture. Lead on non-clinical complaints handling and responses. Monitor patient feedback and Friends & Family Test results. Implement improvements to enhance patient access and communication. Support digital access initiatives (e.g., NHS App uptake, online consultations). Ensure reception and admin procedures comply with CQC standards. Maintain and update relevant policies and standard operating procedures. Support data protection, confidentiality, and information governance processes. Audits and quality improvement projects. Produce regular performance reports for the Practice Manager and Partners. Analyse service demand and capacity data. Contribute to business continuity planning. Support service redesign initiatives where required. About us Southam Surgery is a friendly rural practice, proudly serving approximately 7,200 patients. We are committed to delivering high-quality, patient-centered care to meet the diverse healthcare needs of our community. Our clinical team includes 3 partners, 5 salaried General Practitioners (GPs), 2 registered nurses, 2 healthcare assistants (HCA), and clinical pharmacists. Together, we offer a full range of primary healthcare services, ensuring accessible and comprehensive care for all our patients. We have been rated 'Good' by the Care Quality Commission (CQC) Job responsibilities Job title: Patient Services Manager Reports to: Practice Manager Hours: 37.5 Job summary: The Patient Services Manager is responsible for the operational management of all patient-facing administrative services within the practice. The post holder will lead the reception and administrative teams to ensure safe, efficient, and patient-centred access to care. The role will support the Practice Manager in delivering high-quality services, improving patient experience, and ensuring compliance with practice policies and regulatory requirements. Key Responsibilities 1. Operational Management Oversee the day-to-day running of reception and administrative services. Ensure effective appointment management and patient access systems. Monitor call handling performance, appointment utilisation, and DNA rates. Develop and maintain efficient workflows to support clinicians. Ensure adequate staffing levels and rota cover at all times. Act as escalation point for operational issues affecting patient services. Line manage reception and administrative staff. Conduct appraisals, probation reviews, and return-to-work meetings. Manage rotas, annual leave, and sickness monitoring. Identify training needs and support staff development. Promote a positive, professional, and patient-focused culture. 3. Patient Experience & Complaints Lead on non-clinical complaints handling and responses. Monitor patient feedback and Friends & Family Test results. Implement improvements to enhance patient access and communication. Support digital access initiatives (e.g., NHS App uptake, online consultations). 4. Governance & Compliance Ensure reception and admin procedures comply with CQC standards. Maintain and update relevant policies and standard operating procedures. Support data protection, confidentiality, and information governance processes. Participate in audits and quality improvement projects. 5. Reporting & Performance Produce regular performance reports for the Practice Manager and Partners. Analyse service demand and capacity data. Contribute to business continuity planning. Support service redesign initiatives where required. Person Specification Experience Experience managing staff within a healthcare, NHS, or customer-facing environment. Strong organisational and leadership skills. Experience handling complaints and difficult conversations. Excellent communication skills (written and verbal). Ability to analyse data and produce reports. Good IT skills clinical systems, Microsoft Office. Experience in General Practice. Knowledge of CQC standards. Understanding of NHS primary care systems and access models. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Depending on experienceup to £16.00 per hour

Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human centric AI. You can read about our real world impact here. We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch defining technology, join a company where you'll be empowered to envision its most powerful applications, and to make them happen. About the team Our Defence team is focused on building and embedding human centered AI solutions which give our nation a competitive edge in the defence sector. We collaborate with our clients to bring ethical, reliable and cutting edge AI to high stakes situations and maintain the balance of global powers essential to our liberty. Because of the nature of the work we do with our Defence clients, you will need to be eligible for UK Security Clearance (SC) and willing to work between 2 to 4 days per week on site with these customers which may require travel to locations throughout the UK. When not required on client sites, you'll have the flexibility to work from our London office or remotely from elsewhere within the UK. About the role As a Senior Manager within our Defence team, you'll lead critical work for discerning and highly AI literate customers across the UK Defence landscape and for our international partners. This is a fast paced and demanding role that requires deep mission area context, programme delivery mastery, and the ability to think creatively about the role of AI in national security. You can expect to lead high stakes portfolios of work, ranging from the experimental application of emerging technologies to robust products that we progress through a complete development lifecycle and deploy for users in frontline commands. What you'll be doing: Managing the delivery of multiple, complex programmes of work for our Defence clients, spanning strategy, R&D, and bespoke product builds. Overseeing a diverse portfolio of projects across multiple facets of the Defence enterprise, ensuring alignment with departmental strategic objectives. Developing and owning compelling, mission focused proposals to grow our Defence and National Security portfolio. Mentoring and developing team members, aligning their growth with the critically important and sensitive work for which we're responsible. Working strategically to deliver meaningful operational outcomes and improved decision making for Defence organisations rather than just focusing on outputs. Forming strong, trusted relationships with senior military and civilian customers, collaborating closely with other industry partners where required. Advising clients on AI strategy and technical implementation, engaging confidently in complex technical discussions with senior leaders and directors. Supporting wider business efforts as a Senior Manager to ensure maximum strategic flexibility and commercial impact across the business unit. Who we're looking for: You are an experienced Senior Manager with a proven background in managing complex, large scale transformation programmes within demanding environments. You bring significant experience in the Defence space, possibly gained through a career in the Armed Forces, Government, academia, or industry roles. You have a track record of shipping digital products and possess the expertise required to get AI enabled services over the line within a Government or Defence context. You demonstrate a deep interest in AI and ML concepts and can think creatively about their application to solve a range of modern battle space and organisational challenges. You possess the technical nous to engage confidently with senior stakeholders on engineering concepts and the practicalities of deploying AI at scale. You understand the commercial consulting delivery model, allowing you to focus immediately on account growth, project oversight, and value creation. You embrace an entrepreneurial approach to a highly visible portfolio, with the flexibility to support broader strategic work across the Senior Management team. You thrive in ambiguous, high stakes settings and maintain a structured approach to problem solving and delivering high quality results under pressure. The Interview Process Talent Team Screen (30 minutes) Introduction to the team (60 minutes) Case Study Interview (60 minutes) Culture and Leadership Interview (60 minutes) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We're united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working If you don't feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part time hours.