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Location: Kingston upon Thames Salary: Competitive package Contract type: Permanent, full-timerole Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast-paced environment, we'd love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role Monitor and identify training and development opportunities for the Resident Liaison Officer team Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction Making sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company's processes in a consistent manner To ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance and residents' satisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end-to-end processes related to clients' and residents' interaction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? Here are some of the brilliant benefits you could get as a Senior Resident Liaison Officer 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.

A total cash package of up to £110,000 comprising of a base salary of £82,005 We are a dynamic consulting firm, focused on delivering sustainable change. We ensure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and a commitment to establishing a culture of change. Clients like what we do and how we work, and we are looking for people to join the Moorhouse team. We pride ourselves on being proactive, collaborative, and straightforward team players. We work efficiently and collaboratively as a team and both honesty and integrity are key to this. In return you will be part of a supportive and high-performing team that shares the workload, looks after each other and celebrates success together. You can be assured of an exciting opportunity that will help you grow your skills through meaningful challenges and equip you with skills, experience and knowledge that can help organisations respond to the turbulence, change and opportunity that will define the future of work. We encourage behaviours that promote transparency, collaboration and achievement of shared goals. Data Science at Moorhouse Our Data Science capability is a growing and strategically significant part of Moorhouse. We help organisations unlock the value of their data by combining deep technical expertise with the consulting skills needed to drive real-world change. Our team works across the full data and analytics lifecycle,from defining strategy and enabling data-driven cultures, to building advanced analytical models and delivering digital products that embed predictive insight into everyday decision-making. We partner with clients across multiple sectors, including healthcare, energy and utilities, life sciences, financial services and TMT. Much of our work today focuses on developing and deploying analytical tools and web-based products that deliver forecasting, optimisation, and automated insight. Our projects span machine learning, statistical modelling, data engineering, data visualisation and MLOps, always with a focus on driving tangible business outcomes. As demand for digital and AI-enabled transformation continues to grow, our Data Science team is expandingand contributing to some of the most impactful programmes across the firm. Responsibilities Why join the Data Science team at Moorhouse? We are seeking a hands-on, technically focused Manager to join the Data Science function, who will lead the delivery of complex data science and digital product projects. While there will be opportunities to contribute to business growth and propositions, the key component of this role is strong technical delivery : architecting solutions, guiding teams, and ensuring the highest-quality output. This role complements another Manager in the team who is focused on proposition development and commercial growth. You will bring the deep engineering and delivery expertise necessary to ensure our solutions are robust, scalable and production-ready. In this role, you will have the opportunity to: Lead complex end-to-end delivery of data science and digital product solutions Lead the delivery of high-impact projects involving machine learning, forecasting, optimisation and data-driven digital products. Design and architect analytical solutions, including modelling approaches, data pipelines, integration patterns and deployment frameworks. Promote delivery excellence, engineering discipline and best-practice coding standards across teams. Be the technical leadership on DevOps/MLOps Implement and embed CI/CD pipelines, automated testing frameworks, containerisation and monitoring. Guide cloud architecture and infrastructure-as-code approaches (AWS, Azure, GCP). Encourage best practices for operationalising machine learning models at scale. Lead multidisciplinary teams with confidence Coach, mentor and support junior team members, ensuring they deliver high-quality technical work. Foster engineering maturity and support the development of technical capability across the team. Engage with senior stakeholders Translate technical detail into actionable insights and recommendations for clients. Build trusted relationships with leaders across multiple sectors. Support commercial and proposition development Provide technical input into proposals and bids. Contribute to refining our Data Science and AI propositions. Essential skills What are we looking for? We are seeking candidates with 6-8+ years of experience in data science, data engineering, analytics or AI product delivery, with a strong emphasis on hands-on technical leadership. Deep Technical Delivery Expertise Advanced proficiency in Python and SQL ; experience designing and delivering production-grade solutions. Operationalisation of machine learning models, forecasting tools, optimisation algorithms or analytical applications. Experience designing data pipelines, ETL workflows, APIs and data integration approaches. Automated testing (unit, integration, data validation, ML testing) Infrastructure-as-code (Terraform, ARM, CloudFormation) Monitoring and observability Experience with cloud ecosystems (Azure, AWS, GCP, Snowflake, Databricks). Strong understanding of software engineering fundamentals and modern development practices. Leadership & Consulting Capability Proven ability to lead delivery of complex technical programmes. Strong people leadership and mentoring capabilities. Excellent communication skills and ability to engage senior stakeholders. Collaborative mindset and commitment to high-quality client delivery. What we can offer you: A total cash package of up to £110,000 comprising of a base salary of £82,005 and a combination of personal and company bonuses that are paid every six months. 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year. Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well-being benefits through Perkbox. A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. We offer flexible working arrangements with our offices near Liverpool Street although you can expect to spend some time as part of a team onUKclient sites.Wesupport flexibility wherever possible. Moorhouse is proud to be an equal opportunities employer, and our values underpin a working environment that is inclusive for all those who work for us. We encourage people to bring their whole selves to work, contribute ideas, take the initiative and be responsible for their impact on others internally and externally. We value your privacy

Job Description: # Managing Director Seiki Systems is a leading UK supplier of manufacturing execution software solutions. Working with high precision manufacturing sectors, including Aerospace, Formula 1 & Orthopaedics Seiki operates at the cutting edge of British manufacturing. The company develops solutions which help improve its customers' competitiveness by providing software that plans, monitors, reports and helps optimise the use of manufacturing resources.You will join & lead a team supporting a product range encompassing, production data management, machine data acquisition, manual data collection and data reporting software.Seiki Systems is part of Vesta Software Group (a Jonas Company), a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Manufacturing, Metals, Auctions, Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving & Storage, Laboratory Systems, Product Licensing, Payment Processing, Hotels, Resorts & more. This network of businesses provides a fertile environment to share expertise, knowledge & best practise with colleagues. Position: Offering both autonomy and scope for growth, you will plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to strengthen & grow the business. A growth mindset is required for this appointment. You will have extensive senior level experience aligned with or transferrable to the Manufacturing sector Working with the team to design, deliver & champion an Artificial Intelligence (AI) strategy that improves revenue, ebita, efficiencies & processes for customer, staff & shareholders A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.BU goals to be defined and met in a timely fashion, working closely with and providing leadership to an established and knowledgeable team. The post requires, strong multi-tasking, organisational, interpersonal & leadership skills, experience of managing a P&L and multiple departments. With responsibility for the most senior relationships in strategically important accounts for both sales and service. Job Responsibilities: The role will report to a Group Leader and will be responsible for: Defining & actioning a growth and profitability strategy for the BU Motivating, leading & bringing the Seiki team with you on this growth & profitability strategy The financial and resource planning for all aspects of your BU, with full P&L control Ensuring the business is financially sound, well managed, and achieves key targets Directing and managing employees and resources to meet business objectives, within budget Overseeing the welfare and development of all employees Developing, motivating and empowering a dedicated and experienced team to deliver excellent results Responsibility for the growth strategy of the BU, including developing product strategy and ensuring delivery and support against a published roadmap Ensuring a high standard of work and customer service / satisfaction Building relationships with further industry partners and alliances, principally across the UK but potentially further afield - both in sales and delivery of solutions Implementing risk management policies to address strategic, operational and legislative compliance risks Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations. Leadership: Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team Full P&L management and controls, including cadence and reporting into the parent company Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business Sound planning skills and the ability to contribute to and influence strategic direction and vision Excellent decision-making skills and an analytical approach to problem solving. General: Experience in developing, implementing and enforcing company policies and procedures The ability to support the Group Leader to make informed decisions on behalf of shareholders Knowledge of statutory, legal, and contractual obligations Contract negotiations and frameworks with both suppliers and customers. Financial Results: Experience in financial management and establishing controls and balances to minimise financial risk Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management Experience designing and managing bonus, commissions, remuneration and reward schemes. Your Personal Characteristics will include: The ability to make difficult decisions quickly, even with limited information Provide a vision & strategy for a team to get behind and deliver growth Thrive in a results driven organisation and be comfortable with financial and performance measurement Have a detailed understanding of the measurements and metrics used to drive a successful company Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the Manufacturing sector Understand the need to balance commercial success with customer satisfaction and employee engagement Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment Have exceptional communication skills delivering clearly and confidently, both in person and in writing Be energetic, motivated, and enthusiastic with a "can do" attitude Have excellent attention to detail Work with honesty and integrity. Job Qualifications: A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Manufacturing sector. Business Unit: Seiki Systems Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Overview At myPOS, we're all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone. myPOS is a partner in growth, offering free multicurrency accounts and powerful e-commerce tools to support business owners of all sizes and aspiring entrepreneurs. About the role We are seeking a Payroll Director who will take full end-to-end ownership of payroll across all countries and employment models at myPOS and across our acquisitions. This is a senior leadership role with single-point accountability for payroll accuracy, timeliness, compliance, governance, and payroll systems across a fast-growing, PE-backed fintech operating in more than 10 European countries, including Bulgaria, the UK, France, Italy, Ireland, the Netherlands, Austria, Hungary and Belgium, employing approximately 1,100 people. Leading a team of payroll experts, the Global Payroll Director will act as the authoritative voice on payroll across HR, Finance, Tax, Benefits, and external providers. A core part of the mandate is the design and implementation of a controlled, auditable, and scalable global payroll operating model, including the global rollout of a new payroll system that will serve as the company's core payroll and workforce platform. This role requires deep international payroll expertise, strong financial and tax understanding, and the confidence to set boundaries, enforce controls, and challenge existing processes where required. What you'll do Act as the most senior payroll authority in the organisation, with end-to-end ownership of payroll across all countries, employment types, and payroll providers; Ensure payroll is processed accurately, on time, and in full compliance every cycle; Serve as the final escalation point for payroll failures, compliance risks, and regulatory issues; Design and enforce a robust global payroll governance framework, including clear RACI across HR, Finance, Tax, Country Managers, and external providers; Establish controlled, auditable processes for payroll inputs, validations, approvals, bonuses, commissions, and exceptions; Ensure payroll processes are fully audit-ready, with clear documentation, approvals, and audit trails; Ensure full compliance with local labour law, payroll tax, and statutory requirements across all countries; Partner closely with Finance, Accounting, and Tax to validate payroll tax treatments and statutory filings, manage statutory filings and reporting, and resolve complex cross-border or variable pay issues; Resolve complex payroll issues related to variable pay, commissions, and cross-border employment; Proactively identify and mitigate payroll-related regulatory and financial risks; Lead the global implementation of a new payroll provider and system across all countries; Oversee integration with HRIS, finance systems, commission tracking tools, and benefits platforms; Drive automation, data integrity, and system-based controls across payroll processes; Own vendor governance, SLAs, performance management, and issue resolution for all payroll providers; Redesign payroll processes to support scale, consistency, and control across geographies; Define and implement a sustainable global payroll operating model for 2026 and beyond, including in-house versus outsourced components and shared services opportunities; Lead, develop, and coach the internal payroll team and manage external partners; Own the administration and governance of employee benefits across all countries; Establish consistent global principles for benefits while ensuring local market competitiveness, legal compliance, and scalability; Partner with HR and Finance to ensure equity, cost control, and transparency of benefits offerings across geographies. What we look for 10+ years of payroll experience, with significant depth in international, multi-country payroll; Proven experience operating payroll across multiple European jurisdictions; Strong knowledge of payroll tax, statutory compliance, and labour law interactions; Experience with commission-heavy or variable pay structures; Proven track record of leading at least one major payroll system implementation; Demonstrated experience designing and implementing payroll governance, controls, and approval frameworks; Experience in regulated, high-risk environments such as fintech, financial services, payments, or similar; Comfortable operating at senior leadership level and challenging stakeholders where payroll controls or compliance are at risk; Strong sense of ownership, accountability, and risk awareness; Structured, detail-oriented, and audit-focused, with the ability to think strategically and long-term; Able to bring discipline, predictability, and trust to payroll operations. Why you should join myPOS Vibrant international team operating in hi-tech environment; Annual salary reviews, promotions and performance bonuses; myPOS Academy for upskilling and training; Unlimited access to courses on LinkedIn Learning; Annual individual training and development budget; Refer a friend bonus as we know that working with friends is fun; Teambuilding, social activities and networks on a multi-national level. What we offer Business Healthcare Plan; Dental Insurance; Group Life Assurance. Who we are Since 2014 we've been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you're at the counter, selling online, or on themove, we've got businesses covered with smart, accessible and affordable solutions that keep things easy. Our mission? It's simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past. Equal opportunity myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances. Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!

Technical Sales Specialist / Business Development Manager Midlands Remote High-Growth Opportunity Double your earning potential. Work with cutting-edge technology. Grow with a business that punches above its weight. Our Client isnt just another supplier. For over 35 years, they have delivered specialist electrical power systems into some of the most demanding environments from Formula 1 support t. . click apply for full job details

We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK, Poland and Netherlands. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome - starting a family! At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives. Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success. TFP has a national donor sperm bank, its own quality assurance scheme and own training scheme for junior embryologists. In addition, we are proud to say that we offer a clear & bespoke career framework, support continuing professional development and provide opportunities for staff to travel to other TFP clinics further their learning and support career progression. The Role: The post holder will be educated to college level with a keen interest in biology and will support the laboratory team in delivering clinical services. Duties include laboratory maintenance and cleaning, quality control, witnessing and traceability, culture dish preparation, and general administrative tasks. The role involves working closely with other laboratory staff to maintain high standards of patient care in accordance with national regulations and TFP policy. This is a permanent full time position working 37.5 hours per week. Weekend and on call working required at approximately 1:4 This position is available as a 12 month fixed term contract The Location: GCRM was established in 2006 and is Scotland's only private IVF clinic. Due to the passion, expertise and reputation of our team, GCRM has grown and now performs an impressive 800 fresh cycles and 700 frozen cycles per year. We offer a full suite of treatment and diagnostic services, including PGT. Conveniently located in a business park setting on the outskirts of Glasgow, adjacent to junction 25 of the M8, there is ample free parking for staff & patients at the front of the building. Our IVF laboratory is equipped with the latest equipment and monitoring systems that support us in achieving excellent outcome KPI's. GCRM also has a 5/5 inspection rating from the HFEA. Key Responsibilities: Laboratory and Administrative Duties Prepare culture dishes for use in treatment. Perform semen preparation for treatment, semen analysis, and freezing. Conduct quality control checks and monitor laboratory equipment. Carry out laboratory cleaning and routine maintenance of equipment. Assist with monitoring and ordering laboratory consumables. Accurately record patient cycle details in the patient management system and laboratory notes. Report patient cycle details to the HFEA via Prism. Perform witnessing and traceability in line with national regulations and TFP policy. Prepare laboratory notes and verify consents and screening results. Assist in the administration of the cryostore, including cryobilling and monitoring consent expiries. Support maintenance of the cryostore and gas cylinder storage. Ensure all procedures are performed in accordance with TFP Laboratory SOPs. Quality Management Read and acknowledge laboratory documents, including SOPs, policies, and risk assessments. Report non-conformities via QPulse and notify the Laboratory Manager. Assist with laboratory administrative audits. Follow Health & Safety guidelines, participate in training, and use personal protective equipment appropriately. Induction, Training, and Performance Management of Staff Complete modules of the TFP Training Scheme under the supervision of an embryologist. Participate in continuing professional development, training, and courses to expand knowledge and skills. Regulatory Compliance Ensure all procedures comply with national regulations, professional guidelines, and TFP policy. Maintain witnessing and traceability in line with regulations and TFP policies. Assist with the organisation of gamete and embryo transport to and from the clinic in accordance with regulations. Communication Attend laboratory and clinic meetings as directed by the Laboratory Manager. Maintain effective communication and cooperation with other functional areas and TFP teams. Participate in patient information and marketing events. Represent TFP at group meetings, industry events, and conferences as required. Confidentiality Maintain confidentiality of patient, employee, and company information in accordance with national and European data protection legislation. Qualifications and Experience: College Level Education Desirable: Degree in Life Sciences MSc or PhD in Life Science Background knowledge of the science underpinning embryology Awareness of national regulation Knowledge of quality control procedures e.g. temperature checks Experience in a life sciences laboratory Good manual dexterity skills Flexible and self-motivated High level of attention to detail Excellent communication skills Location: TFP GCRM Fertility - Glasgow Working Hours:37.5 Monday to Friday Weekend and on call working required at approximately 1:4 Salary: Competitive (Depending on experience) Pension: Dual contribution pension scheme Holiday Entitlement: 27 Days + Bank holidays(pro rata)

Discover Your Next Leadership Opportunity: Store Manager at Heron Foods Why Heron Foods? Heron Foods is one of the UK's fastest-growing discount food retailers, with over 340 stores and ambitious expansion plans. As part of the B&M retail group, we're a company on the move, committed to delivering value to our customers and opportunities to our teams. We're proud to have retained the ethos and spirit of a family-owned business, fostering a collaborative and supportive workplace culture. In fact, we were recognised as one of the UK's 'Happiest Workplaces' in the WorkL Awards. As a Store Manager, you'll lead by example, inspiring and motivating your team to deliver outstanding results in a fast-paced, community-focused environment. If you thrive in a high-energy setting and are passionate about retail, we'd love to hear from you. What We Offer Our Store Managers: Competitive Salary: Up to £32,000 per annum plus bonus opportunities. Generous Leave: 30 days annual leave with additional leave accrual for long service, plus the option to purchase extra days. Exclusive Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family. Additional Perks: Recognition for long service. Career Development: Ongoing learning opportunities, including on-the-job training, eLearning, apprenticeships, and career progression programs. What You'll Do: As a Store Manager, you'll be at the heart of our success, taking responsibility for: Leading and motivating your team to deliver exceptional results and achieve sales targets. Providing hands on leadership, coaching, and fostering a collaborative, high performing store environment. Ensuring operational excellence, from store presentation to stock management and health & safety compliance. Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience. Developing talent within your team, creating succession plans, and supporting ongoing growth. Fast-Paced and Rewarding: This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational excellence, you'll play a crucial part in the success of our business and gain invaluable experience managing a busy retail environment. What We're Looking For: We're seeking individuals who bring: Proven experience as a Store Manager, Retail Manager, or in a similar leadership role. A strong track record of developing teams and achieving results. A genuine passion for retail, customer service and delivering exceptional results. The ability to thrive in a fast paced, community focused retail environment. Apply Today: Don't wait-apply early, as this opportunity may close sooner than expected! At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer. Take the next step in your career and join a team where your leadership truly matters. Apply now!

At Mindway AI, we develop award winning safer gambling solutions built on a unique combination of neuroscience, AI and expert psychological assessments. Our market leading solutions are designed to enable gambling operators to enhance player protection, adhere to regulatory requirements and maintain a sustainable player base. Our business is scaling at pace. With solutions running in 40 countries, 65 different international licence jurisdictions, our client base includes some of the biggest organisations in the gambling industry. We work across all gambling verticals, land based as well as online. Our solutions are built with flexibility in mind meaning that we can configure them to suit the individual requirements of all of our client partners. Development is at the front of what we do and we work in collaboration with our customers to continuously innovate new modules and functionality. Mindway AI is majority owned by the leading iGaming media group, Better Collective who improve the sports betting and gaming experience for bettors across the world. Better Collective is dedicated to creating a transparent and safe betting environment through innovative technologies and trusted platforms. Our team is made up of technical experts and well-connected commercial professionals dedicated to pushing the boundaries of what's possible in this space. With a collaborative and inclusive culture, we foster an environment where creativity and innovation can thrive. At Mindway AI, you will have an opportunity to work on impactful projects and be part of a team that's helping to shape the future of safer gambling. Join us if you're ready to embark on a journey of exploration and growth, where your contributions will make a meaningful difference. About the job We are looking for an experienced and enthusiastic Customer Success Manager to join our dynamic team. The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. The ideal candidate will be proactive, customer-focused, and possess excellent communication skills to effectively manage customer relationships and enhance their overall experience. Key Responsibilities Customer Relationship Management: Develop and maintain strong relationships with key stakeholders within customer organisations to ensure they are satisfied with the products and services provided. Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products and services. Account Management: Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross selling as appropriate to meet customer needs. Advocacy and Support: Serve as a customer advocate within the company, providing feedback to relevant teams to enhance product effectiveness and customer satisfaction. Performance Monitoring: Track customer satisfaction and engagement metrics; proactively address any issues to ensure high customer retention rates. Problem Resolution: Actively work to troubleshoot and resolve any issues experienced by customers; collaborate with support and technical teams as necessary. Feedback Loop Creation: Collect and analyze customer feedback to continuously improve offerings and processes, ensuring they align with client needs. We are looking for someone who is commercially minded and results driven, who likes to set ambitious goals without forgetting the small details. We would prefer a candidate who has experience in an operator and extensive industry knowledge. However if you recognise yourself in most of the below, you might just be who we are looking for: Qualifications Bachelor's degree or equivalent. Proven experience in Customer Success, Account Management, or related roles. Strong communication, presentation, and interpersonal skills. Excellent problem solving abilities and a proactive approach to challenges. Understanding of and experience of working within the gambling industry preferred. Ability to work independently and as part of a team. Familiarity with customer success software and tools (e.g., CRM systems).