Head of eCommerce UK Hampshire - Hybrid 80,000 - 105,000 + bonus + benefits An exciting opportunity for a Head of eCommerce UK to join a well-known leading Global Consumer Goods Company located in Hampshire. Reporting directly to the UK General Manager we are looking for an ambitious, commercially focused leader to play a pivotal role where you be the key driver of the transformation of the UK from a traditional bricks-and-mortar model to a dynamic, digital-first eCommerce operation. Partnering closely with the UK GM, you will define and execute a forward-thinking eCommerce strategy in the UK across all Omnichannel and Pure Players (excluding Amazon) for both the Consumer and the trade channels of business to deliver accelerated growth while aligning with the broader brand vision and long-term ambitions. As the in-house digital expert, you'll also be instrumental in building capability across the UK commercial team embedding best-in-class eCommerce practices throughout the organisation. Key Responsibilities: eCommerce Leadership - UK Working closely with the GM of the UK and Head of eCommerce EMEA, develop and lead the UK eCommerce strategy outside of Amazon in alignment with overall business objectives Formulate plans and build direct relationships with the key pure players and Omnichannel retailers in the UK to deliver accelerated growth and online market share gain for the Consumer business. Create a strategy for the trade channel in the UK to ensure eCommerce best-practice with wholesale partners Build and champion a culture of eCommerce excellence in the UK, ensuring the understanding and engagement of the UK commercial team with the eCommerce strategy to improve online performance across all accounts. Use data-driven insights to inform decision-making and ensure continuous improvement Define KPIs to track the success and ROI of ecommerce growth initiatives across both Consumer and Trade channels. Manage the communication of all eCommerce goals, progress, and outcomes to key business stakeholders including the Head of eCommerce EMEA. Digital Transformation - UK Collaborate with leaders including the Head of Amazon and Head of eCommerce EMEA to embed digital first thinking into the business strategy Share findings from the UK for both trade and consumer channels with the Head of eCommerce EMEA senior Continuously benchmark UK performance against market and competitive trends to ensure the business remains ahead of digital evolution. Skills and Experience Proven experience in building and scaling eCommerce within Omnichannel and Pure Player environments A proven experince of delivering accelerated online growth Delivery-focused strategic thinker Data-driven with strong analytical skills Influential leader capable of driving change and upskilling teams Strong communication and presentation skills Understanding of quality and how to drive and protect a premium mass brand EXEHP
Apr 23, 2026
Full time
Head of eCommerce UK Hampshire - Hybrid 80,000 - 105,000 + bonus + benefits An exciting opportunity for a Head of eCommerce UK to join a well-known leading Global Consumer Goods Company located in Hampshire. Reporting directly to the UK General Manager we are looking for an ambitious, commercially focused leader to play a pivotal role where you be the key driver of the transformation of the UK from a traditional bricks-and-mortar model to a dynamic, digital-first eCommerce operation. Partnering closely with the UK GM, you will define and execute a forward-thinking eCommerce strategy in the UK across all Omnichannel and Pure Players (excluding Amazon) for both the Consumer and the trade channels of business to deliver accelerated growth while aligning with the broader brand vision and long-term ambitions. As the in-house digital expert, you'll also be instrumental in building capability across the UK commercial team embedding best-in-class eCommerce practices throughout the organisation. Key Responsibilities: eCommerce Leadership - UK Working closely with the GM of the UK and Head of eCommerce EMEA, develop and lead the UK eCommerce strategy outside of Amazon in alignment with overall business objectives Formulate plans and build direct relationships with the key pure players and Omnichannel retailers in the UK to deliver accelerated growth and online market share gain for the Consumer business. Create a strategy for the trade channel in the UK to ensure eCommerce best-practice with wholesale partners Build and champion a culture of eCommerce excellence in the UK, ensuring the understanding and engagement of the UK commercial team with the eCommerce strategy to improve online performance across all accounts. Use data-driven insights to inform decision-making and ensure continuous improvement Define KPIs to track the success and ROI of ecommerce growth initiatives across both Consumer and Trade channels. Manage the communication of all eCommerce goals, progress, and outcomes to key business stakeholders including the Head of eCommerce EMEA. Digital Transformation - UK Collaborate with leaders including the Head of Amazon and Head of eCommerce EMEA to embed digital first thinking into the business strategy Share findings from the UK for both trade and consumer channels with the Head of eCommerce EMEA senior Continuously benchmark UK performance against market and competitive trends to ensure the business remains ahead of digital evolution. Skills and Experience Proven experience in building and scaling eCommerce within Omnichannel and Pure Player environments A proven experince of delivering accelerated online growth Delivery-focused strategic thinker Data-driven with strong analytical skills Influential leader capable of driving change and upskilling teams Strong communication and presentation skills Understanding of quality and how to drive and protect a premium mass brand EXEHP
United Kingdom - Hampshire - Farnborough Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub . Description and Requirements The SSG Ecom Business Manager - EMEA is a strategic business role responsible for driving Services revenue and execution across Lenovo's e commerce platforms in the EMEA region. This is a permanent, full time position suited for a commercially minded professional with strong analytical capability and proven experience working across complex, matrixed environments. The role operates in a hybrid work model, has a regional EMEA scope and will report to Director SSG eCommerce. Key Responsibilities Own and drive Services bookings and revenue growth for SSG across EMEA e commerce platforms Lead regional strategic planning and execution for services, promotions, and enablement initiatives Act as the primary business partner to EMEA e commerce teams to ensure successful services performance Enable global SSG service offerings locally by coordinating implementation across web and sales channels Collaborate closely with telesales (ISR) teams to maximize service attach and conversion Maintain forecasts, dashboards, and performance insights to support data driven decision making Lead regional business cadence meetings and contribute to global alignment forums Drive stakeholder collaboration across SSG, e commerce, sales, and global services teams Position Requirements MBA or postgraduate business qualification is considered an advantage Demonstrated experience in business management, commercial strategy, or revenue ownership roles Strong analytical skills with experience in forecasting, performance tracking, and insights generation Prior exposure to e commerce, digital sales, or online business environments preferred Fluent English is mandatory; additional European languages are an advantage Proven ability to influence and align stakeholders without direct reporting authority Strong communication, collaboration, and problem solving skills in a matrix organization What Lenovo Can Offer You An international team with a high focus on Gender Diversity. Employee Assistance Program, e.g., for psychological, legal & financial consultancy You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio. Access to training for personal development - Internal E-learning Development Platform Available for Employees Mentorship program and much more SSG is driving growth in the expanding IT services market, with a strong focus on digital workplace services, as a Service (aaS) offerings, and sustainability driven solutions. The organization continues to invest in proprietary software platforms and vertical solutions while expanding TruScale as a Service, advancing Hybrid Cloud capabilities, and exploring Metaverse solutions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: United Kingdom - Hampshire - Farnborough Spain - Barcelona - Barcelona AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question. If you require an accommodation to complete this application, please
Apr 18, 2026
Full time
United Kingdom - Hampshire - Farnborough Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub . Description and Requirements The SSG Ecom Business Manager - EMEA is a strategic business role responsible for driving Services revenue and execution across Lenovo's e commerce platforms in the EMEA region. This is a permanent, full time position suited for a commercially minded professional with strong analytical capability and proven experience working across complex, matrixed environments. The role operates in a hybrid work model, has a regional EMEA scope and will report to Director SSG eCommerce. Key Responsibilities Own and drive Services bookings and revenue growth for SSG across EMEA e commerce platforms Lead regional strategic planning and execution for services, promotions, and enablement initiatives Act as the primary business partner to EMEA e commerce teams to ensure successful services performance Enable global SSG service offerings locally by coordinating implementation across web and sales channels Collaborate closely with telesales (ISR) teams to maximize service attach and conversion Maintain forecasts, dashboards, and performance insights to support data driven decision making Lead regional business cadence meetings and contribute to global alignment forums Drive stakeholder collaboration across SSG, e commerce, sales, and global services teams Position Requirements MBA or postgraduate business qualification is considered an advantage Demonstrated experience in business management, commercial strategy, or revenue ownership roles Strong analytical skills with experience in forecasting, performance tracking, and insights generation Prior exposure to e commerce, digital sales, or online business environments preferred Fluent English is mandatory; additional European languages are an advantage Proven ability to influence and align stakeholders without direct reporting authority Strong communication, collaboration, and problem solving skills in a matrix organization What Lenovo Can Offer You An international team with a high focus on Gender Diversity. Employee Assistance Program, e.g., for psychological, legal & financial consultancy You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio. Access to training for personal development - Internal E-learning Development Platform Available for Employees Mentorship program and much more SSG is driving growth in the expanding IT services market, with a strong focus on digital workplace services, as a Service (aaS) offerings, and sustainability driven solutions. The organization continues to invest in proprietary software platforms and vertical solutions while expanding TruScale as a Service, advancing Hybrid Cloud capabilities, and exploring Metaverse solutions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: United Kingdom - Hampshire - Farnborough Spain - Barcelona - Barcelona AI PROCESSING NOTICE We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question. If you require an accommodation to complete this application, please
Senior National Account Manager City: Slough We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development. About the role You will be at the forefront of Reckitt's commercial execution - shaping strategy, driving category growth and delivering best in class performance with some of the UK's biggest retailers. Our brands consistently outperform the market, and our commercial teams are recognised for their capability, pace and ambition. At Reckitt, Sales is a true engine of the business. You will work in a fast paced, entrepreneurial environment where decisions are made quickly, ownership is encouraged, and opportunity to shape long term strategic partnerships. Your responsibilities We're looking for a commercially sharp, results-driven leader who thrives in a fast-paced environment and knows how to turn strategy into action. This is a highly visible role, offering broader exposure than typical industry equivalents, with regular interaction with senior stakeholders across Commercial, Finance, Supply Chain, Marketing, and Category. Here's what will set you up for success: Own the Commercial Agenda: You'll take full responsibility for your account portfolio - driving revenue, margin, and trade investment targets that make a real impact. Create Winning Customer Plans: You'll craft and execute Joint Business Plans that deliver growth for both Reckitt and our retail partners. Lead High-Stakes Negotiations: From trade terms to promotional plans and space allocation, you'll secure agreements that give our brands the edge. Champion In-Store Excellence: You'll bring new launches and category initiatives to life on the shelf-making sure our products stand out and sell through. Build Strategic Partnerships: You'll develop strong, multi-level relationships with key customers and internal teams to unlock new opportunities. Forecast & Optimize: You'll deliver accurate forecasts, manage trade budgets, and keep supply chain planning efficient and agile. Lead & Inspire: Coach and develop your team, setting clear direction and expectations, providing honest feedback, and building capability for the future. You'll actively contribute to a strong leadership culture within the wider commercial community. The experience we're looking for Degree-level education and several years in FMCG sales or account management. Commercial Leadership: Demonstrated experience owning full P&L responsibility, making trade-offs, and leading complex negotiations with confidence and credibility. Strategic Thinking: Ability to build Joint Business Plans, deliver category strategies, and turn insights into action. Analytical Strength: Highly numerate with forecasting and demand planning expertise; confident using data to drive decisions. Influence & Communication: Skilled at building multi-level relationships and presenting to senior stakeholders. Agility & Working at Pace: Comfortable operating in a dynamic, often changing environment-able to prioritise ruthlessly, adapt quickly, and maintain momentum under pressure. Leadership & Drive: Experience coaching teams, managing priorities under pressure, and delivering results with a proactive mindset. Technical Know-How: Strong Excel and PowerPoint skills; familiarity with retail data tools is a plus. The skills for success Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Apr 17, 2026
Full time
Senior National Account Manager City: Slough We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development. About the role You will be at the forefront of Reckitt's commercial execution - shaping strategy, driving category growth and delivering best in class performance with some of the UK's biggest retailers. Our brands consistently outperform the market, and our commercial teams are recognised for their capability, pace and ambition. At Reckitt, Sales is a true engine of the business. You will work in a fast paced, entrepreneurial environment where decisions are made quickly, ownership is encouraged, and opportunity to shape long term strategic partnerships. Your responsibilities We're looking for a commercially sharp, results-driven leader who thrives in a fast-paced environment and knows how to turn strategy into action. This is a highly visible role, offering broader exposure than typical industry equivalents, with regular interaction with senior stakeholders across Commercial, Finance, Supply Chain, Marketing, and Category. Here's what will set you up for success: Own the Commercial Agenda: You'll take full responsibility for your account portfolio - driving revenue, margin, and trade investment targets that make a real impact. Create Winning Customer Plans: You'll craft and execute Joint Business Plans that deliver growth for both Reckitt and our retail partners. Lead High-Stakes Negotiations: From trade terms to promotional plans and space allocation, you'll secure agreements that give our brands the edge. Champion In-Store Excellence: You'll bring new launches and category initiatives to life on the shelf-making sure our products stand out and sell through. Build Strategic Partnerships: You'll develop strong, multi-level relationships with key customers and internal teams to unlock new opportunities. Forecast & Optimize: You'll deliver accurate forecasts, manage trade budgets, and keep supply chain planning efficient and agile. Lead & Inspire: Coach and develop your team, setting clear direction and expectations, providing honest feedback, and building capability for the future. You'll actively contribute to a strong leadership culture within the wider commercial community. The experience we're looking for Degree-level education and several years in FMCG sales or account management. Commercial Leadership: Demonstrated experience owning full P&L responsibility, making trade-offs, and leading complex negotiations with confidence and credibility. Strategic Thinking: Ability to build Joint Business Plans, deliver category strategies, and turn insights into action. Analytical Strength: Highly numerate with forecasting and demand planning expertise; confident using data to drive decisions. Influence & Communication: Skilled at building multi-level relationships and presenting to senior stakeholders. Agility & Working at Pace: Comfortable operating in a dynamic, often changing environment-able to prioritise ruthlessly, adapt quickly, and maintain momentum under pressure. Leadership & Drive: Experience coaching teams, managing priorities under pressure, and delivering results with a proactive mindset. Technical Know-How: Strong Excel and PowerPoint skills; familiarity with retail data tools is a plus. The skills for success Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Senior Management Accountant Manchester Hybrid (3 days office) £55,000 - £65,000 + 24 days holiday + 8 bank holidays, bonus and strong benefits package Financial Services The Company This is a well-established UK-based financial services business supporting a large and diverse customer base through its credit and lending solutions. The business has a strong track record of growth and innovation, with a clear strategy focused on expanding its financial services offering and enhancing data-led decision-making. The organisation places a strong emphasis on inclusivity, customer experience and continuous improvement, with a collaborative culture that encourages challenge, development and progression. The finance function plays a key role in driving performance and supporting strategic growth, offering strong exposure to senior stakeholders. The Role Lead the preparation, governance and delivery of monthly management accounts for the financial services division Provide detailed analysis on performance vs prior period and budget, including clear commentary on key variances Oversee weekly KPI reporting, analysing trends and presenting insights to senior stakeholders Produce high-quality reporting packs for monthly committee meetings, including presenting results Business partner with senior stakeholders across financial services, ensuring clear understanding of financial performance Support regulatory reporting requirements, including FCA reporting Take ownership of balance sheet controls, identifying risks and ensuring robust reconciliation processes Act as a key contact for audit, including year-end and interim processes, and preparation of technical papers (including IFRS 9) Drive continuous improvement across reporting, processes and financial controls Manage and develop a direct report, supporting their progression and performance About You Qualified accountant (ACA preferred) Strong experience within financial services Solid understanding of IFRS 9 and expected credit loss (ECL) methodologies Proven ability to analyse complex financial data and communicate insights to non-finance stakeholders Strong commercial awareness with high attention to detail Advanced Excel skills, with SQL and Oracle experience beneficial Confident stakeholder manager, able to influence at senior level Track record of improving processes and driving efficiencies within finance What's on Offer £55,000 - £65,000 Base salary Hybrid working (minimum 3 days in the office) 24 days holiday + bank holidays Annual bonus scheme Pension contribution up to 8% Private medical insurance and life assurance Clear opportunities for career progression within a growing business Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH35863 NOTE - All emails from will be sent from the following & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Apr 16, 2026
Full time
Senior Management Accountant Manchester Hybrid (3 days office) £55,000 - £65,000 + 24 days holiday + 8 bank holidays, bonus and strong benefits package Financial Services The Company This is a well-established UK-based financial services business supporting a large and diverse customer base through its credit and lending solutions. The business has a strong track record of growth and innovation, with a clear strategy focused on expanding its financial services offering and enhancing data-led decision-making. The organisation places a strong emphasis on inclusivity, customer experience and continuous improvement, with a collaborative culture that encourages challenge, development and progression. The finance function plays a key role in driving performance and supporting strategic growth, offering strong exposure to senior stakeholders. The Role Lead the preparation, governance and delivery of monthly management accounts for the financial services division Provide detailed analysis on performance vs prior period and budget, including clear commentary on key variances Oversee weekly KPI reporting, analysing trends and presenting insights to senior stakeholders Produce high-quality reporting packs for monthly committee meetings, including presenting results Business partner with senior stakeholders across financial services, ensuring clear understanding of financial performance Support regulatory reporting requirements, including FCA reporting Take ownership of balance sheet controls, identifying risks and ensuring robust reconciliation processes Act as a key contact for audit, including year-end and interim processes, and preparation of technical papers (including IFRS 9) Drive continuous improvement across reporting, processes and financial controls Manage and develop a direct report, supporting their progression and performance About You Qualified accountant (ACA preferred) Strong experience within financial services Solid understanding of IFRS 9 and expected credit loss (ECL) methodologies Proven ability to analyse complex financial data and communicate insights to non-finance stakeholders Strong commercial awareness with high attention to detail Advanced Excel skills, with SQL and Oracle experience beneficial Confident stakeholder manager, able to influence at senior level Track record of improving processes and driving efficiencies within finance What's on Offer £55,000 - £65,000 Base salary Hybrid working (minimum 3 days in the office) 24 days holiday + bank holidays Annual bonus scheme Pension contribution up to 8% Private medical insurance and life assurance Clear opportunities for career progression within a growing business Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH35863 NOTE - All emails from will be sent from the following & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Job Title: Head Of Digital Experience Salary: £100k annually Location: Glasgow, UK (hybrid - 3 days per week in office) Shape how we grow - and grow with us! We're looking for a Head of Digital Experience to shape and lead the future of how customers discover, explore, and book adventures with Macs Adventure. This role is all about owning the vision and performance of our entire digital ecosystem-from web and ecommerce to app, CRM, and beyond-making every touchpoint seamless, inspiring, and high performing. You'll lead a talented team of Digital Product Managers, UX designers, and technical specialists to bring that vision to life. Together, you'll create cohesive, customer first experiences that drive growth, boost conversion, and build lasting relationships with our travellers. From refining the user journey to unlocking new opportunities through data and technology, you'll be at the heart of how we evolve digitally. You'll also take ownership of our digital growth roadmap-prioritizing what matters most, aligning internal teams and external partners, and ensuring everything we build delivers real commercial impact. If you're passionate about blending strategy, creativity, and performance to create exceptional digital experiences, this is a fantastic opportunity to make a big mark! Why Macs Adventure We're a scaling adventure tour operator on a mission to be the leading global brand in self guided, active travel. We're not just growing; we're scaling with purpose. This is your opportunity to join a business at the inflection point of momentum, where your impact is tangible, your ideas are valued, and your career can grow with us. Welcoming over 40,000 customers on our walking and cycling trips to destinations around the world, we employ over 150 people across the UK, US and Germany who share our purpose to create by leading, advocating & enabling self guided, active travel as a positive force for people and planet. In November 2024, we proudly achieved B Corp certification, marking a significant milestone in our journey toward sustainable, values driven growth. Our Culture We're an ambitious, forward thinking business with a bold vision for the future, and our culture reflects these ambitions. We're an action oriented, fast paced organisation and we like to have fun along the way. We're looking for people who can grow with Macs and who can see the scaling journey. It's not the easy route and we're looking for people who enjoy challenges, love learning, want to make an impact and align with our core values: Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs' unique brand of self guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem! Take a different path: We're not different for different's sake; but we won't succeed if we're just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I'm doing authentically Macs? Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers', suppliers' and each other's shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing. Go the extra mile: We know that creating a perfect involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability - it's yours, not someone else's, problem. We step up and help our team mates when they need us. What you'll do Digital Product Leadership Lead Digital Product Managers across web, ecommerce and app Own the digital product roadmap aligned to commercial priorities Balance trading needs, customer experience and long term platform development Ensure strong delivery governance and prioritisation User Experience and Optimisation Lead UX design across web and app Oversee CRO strategy and experimentation roadmap Improve conversion rate, revenue per visitor and customer journey performance Ensure customer insight informs product and experience decisions Martech and Marketing Data Own the martech ecosystem including tracking, tagging and automation infrastructure Ensure accurate and actionable performance reporting Drive improvements in attribution, data quality and insight generation Support marketing and trading teams with robust performance analytics SEO & AI Enablement Oversee SEO strategy across technical, on page and content optimisation Ensure robust SEO prioritisation with product roadmap and content strategy Oversee adoption of AI tools and a roadmap focused on unlocking efficiency and effectiveness of AI capabilities Commercial Performance Partner with Marketing and Merchandising to improve digital trading performance Identify opportunities to increase revenue, conversion and customer value Ensure rapid response to performance issues or optimisation opportunities Leadership Lead, mentor and grow a high performing cross functional digital team including digital product managers, UX designers, CRO, martech and data specialists Create clear priorities and focus across competing demands Build a structured team with clear roles, KPIs and opportunities for development Foster a culture of experimentation, continuous improvement, accountability and commercial thinking What You'll Bring Strategic Marketing Leadership Strong experience defining positioning, audience segmentation, and go to market strategy Demonstrated ability to define and execute digital growth strategies and manage marketing investment to drive commercial outcomes Ability to balance brand building with sales activation Commercial & Analytical Acumen Confident interpreting commercial data, metrics, and marketing analytics Experience using GA4, eCommerce platforms, CRM systems, and performance dashboards Proven ability to improve conversion, lead quality, marketing ROI, and revenue through data led optimisation Cross Functional Influence Strong experience leading and collaborating with cross functional teams (e.g. brand, performance marketing, CRM, product, engineering, and design), ensuring alignment across the full customer journey Effective collaborator across brand, performance marketing, CRM, product, engineering, design, and sales teams Skilled at influencing through clear briefs, commercial insight, and communication to ensure alignment across the full customer journey Communication & Storytelling Excellent written and verbal communicator, able to clearly articulate strategy, insights, and opportunities Customer & Market Insight Strong understanding of local consumer behaviour and travel motivations Experience using qualitative and quantitative insights to shape strategy and customer experience Execution & Ownership Highly organised, proactive, and accountable for outcomes Comfortable managing competing priorities in a fast growth environment and driving initiatives from strategy through execution Nice to Have Experience in adventure or active travel sectors Demonstrated leadership and coaching capabilities What we'll offer As well as your salary; ANNUAL LEAVE: We're an inclusive employer and celebrate diversity. We want you to be able to take holidays that matter to you, so 8 public holidays are included in your annual leave allowance of 33 days, which increases to 35 days after 5 years' service. BIRTHDAY BOOSTER: An extra day off on your birthday! PENSION: We offer a contributory pension scheme. DISCOUNTS: You are eligible for great discounts on Macs Adventure trips! TRAVEL INSURANCE: We provide you and your spouse/partner/children with annual worldwide travel insurance. FLEXIBLE WORKING: A flexible work culture - you'll be able to work from home as well as coming into our hub office in Glasgow 3 days per week to collaborate with colleagues. GETTING TOGETHER: Regular team, management and leadership meetings and retreats. CULTURE: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business. L&D: We support your self guided learning journey to make the most of your strengths. WELLBEING: We'll support you in looking after your health and wellbeing so you can do your best work. TRAVEL: Occasional international travel may be required. IMPACT: The opportunity to make a difference in people's lives and the planet.
Apr 16, 2026
Full time
Job Title: Head Of Digital Experience Salary: £100k annually Location: Glasgow, UK (hybrid - 3 days per week in office) Shape how we grow - and grow with us! We're looking for a Head of Digital Experience to shape and lead the future of how customers discover, explore, and book adventures with Macs Adventure. This role is all about owning the vision and performance of our entire digital ecosystem-from web and ecommerce to app, CRM, and beyond-making every touchpoint seamless, inspiring, and high performing. You'll lead a talented team of Digital Product Managers, UX designers, and technical specialists to bring that vision to life. Together, you'll create cohesive, customer first experiences that drive growth, boost conversion, and build lasting relationships with our travellers. From refining the user journey to unlocking new opportunities through data and technology, you'll be at the heart of how we evolve digitally. You'll also take ownership of our digital growth roadmap-prioritizing what matters most, aligning internal teams and external partners, and ensuring everything we build delivers real commercial impact. If you're passionate about blending strategy, creativity, and performance to create exceptional digital experiences, this is a fantastic opportunity to make a big mark! Why Macs Adventure We're a scaling adventure tour operator on a mission to be the leading global brand in self guided, active travel. We're not just growing; we're scaling with purpose. This is your opportunity to join a business at the inflection point of momentum, where your impact is tangible, your ideas are valued, and your career can grow with us. Welcoming over 40,000 customers on our walking and cycling trips to destinations around the world, we employ over 150 people across the UK, US and Germany who share our purpose to create by leading, advocating & enabling self guided, active travel as a positive force for people and planet. In November 2024, we proudly achieved B Corp certification, marking a significant milestone in our journey toward sustainable, values driven growth. Our Culture We're an ambitious, forward thinking business with a bold vision for the future, and our culture reflects these ambitions. We're an action oriented, fast paced organisation and we like to have fun along the way. We're looking for people who can grow with Macs and who can see the scaling journey. It's not the easy route and we're looking for people who enjoy challenges, love learning, want to make an impact and align with our core values: Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs' unique brand of self guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem! Take a different path: We're not different for different's sake; but we won't succeed if we're just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I'm doing authentically Macs? Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers', suppliers' and each other's shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing. Go the extra mile: We know that creating a perfect involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability - it's yours, not someone else's, problem. We step up and help our team mates when they need us. What you'll do Digital Product Leadership Lead Digital Product Managers across web, ecommerce and app Own the digital product roadmap aligned to commercial priorities Balance trading needs, customer experience and long term platform development Ensure strong delivery governance and prioritisation User Experience and Optimisation Lead UX design across web and app Oversee CRO strategy and experimentation roadmap Improve conversion rate, revenue per visitor and customer journey performance Ensure customer insight informs product and experience decisions Martech and Marketing Data Own the martech ecosystem including tracking, tagging and automation infrastructure Ensure accurate and actionable performance reporting Drive improvements in attribution, data quality and insight generation Support marketing and trading teams with robust performance analytics SEO & AI Enablement Oversee SEO strategy across technical, on page and content optimisation Ensure robust SEO prioritisation with product roadmap and content strategy Oversee adoption of AI tools and a roadmap focused on unlocking efficiency and effectiveness of AI capabilities Commercial Performance Partner with Marketing and Merchandising to improve digital trading performance Identify opportunities to increase revenue, conversion and customer value Ensure rapid response to performance issues or optimisation opportunities Leadership Lead, mentor and grow a high performing cross functional digital team including digital product managers, UX designers, CRO, martech and data specialists Create clear priorities and focus across competing demands Build a structured team with clear roles, KPIs and opportunities for development Foster a culture of experimentation, continuous improvement, accountability and commercial thinking What You'll Bring Strategic Marketing Leadership Strong experience defining positioning, audience segmentation, and go to market strategy Demonstrated ability to define and execute digital growth strategies and manage marketing investment to drive commercial outcomes Ability to balance brand building with sales activation Commercial & Analytical Acumen Confident interpreting commercial data, metrics, and marketing analytics Experience using GA4, eCommerce platforms, CRM systems, and performance dashboards Proven ability to improve conversion, lead quality, marketing ROI, and revenue through data led optimisation Cross Functional Influence Strong experience leading and collaborating with cross functional teams (e.g. brand, performance marketing, CRM, product, engineering, and design), ensuring alignment across the full customer journey Effective collaborator across brand, performance marketing, CRM, product, engineering, design, and sales teams Skilled at influencing through clear briefs, commercial insight, and communication to ensure alignment across the full customer journey Communication & Storytelling Excellent written and verbal communicator, able to clearly articulate strategy, insights, and opportunities Customer & Market Insight Strong understanding of local consumer behaviour and travel motivations Experience using qualitative and quantitative insights to shape strategy and customer experience Execution & Ownership Highly organised, proactive, and accountable for outcomes Comfortable managing competing priorities in a fast growth environment and driving initiatives from strategy through execution Nice to Have Experience in adventure or active travel sectors Demonstrated leadership and coaching capabilities What we'll offer As well as your salary; ANNUAL LEAVE: We're an inclusive employer and celebrate diversity. We want you to be able to take holidays that matter to you, so 8 public holidays are included in your annual leave allowance of 33 days, which increases to 35 days after 5 years' service. BIRTHDAY BOOSTER: An extra day off on your birthday! PENSION: We offer a contributory pension scheme. DISCOUNTS: You are eligible for great discounts on Macs Adventure trips! TRAVEL INSURANCE: We provide you and your spouse/partner/children with annual worldwide travel insurance. FLEXIBLE WORKING: A flexible work culture - you'll be able to work from home as well as coming into our hub office in Glasgow 3 days per week to collaborate with colleagues. GETTING TOGETHER: Regular team, management and leadership meetings and retreats. CULTURE: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business. L&D: We support your self guided learning journey to make the most of your strengths. WELLBEING: We'll support you in looking after your health and wellbeing so you can do your best work. TRAVEL: Occasional international travel may be required. IMPACT: The opportunity to make a difference in people's lives and the planet.
About Somerce Somerce is a TikTok Shop specialist agency focused on driving GMV growth for brands. We work with some of the fastest-growing beauty, fashion, lifestyle and FMCG brands in the UK, US and EU, managing everything from live commerce and affiliates to paid media and trading strategy. You'll act as the strategic lead for your clients while staying close to the numbers day-to-day. This role will have a key focus on French market clients, so fluency in French and strong knowledge of the French TikTok landscape is essential. Client & Strategy Ownership Own a portfolio of e-commerce brands on TikTok Shop, including French-market clients Act as the main point of contact while leading strategy, performance and delivery Build clear, commercially grounded TikTok Shop growth plans Translate business goals into weekly and monthly trading actions E-commerce Trading & Merchandising Own trading calendars aligned to promotions, launches and key retail moments Lead product merchandising strategy across: Product selection Bundling Pricing Promotions and incentives Continuously optimise AOV, conversion rate and GMV Identify underperforming SKUs and opportunities to scale winners Affiliate Strategy Own the affiliate strategy for your client portfolio Define how affiliates are used to drive GMV Work closely with creators to: Set creator priorities Shape product focus Align offers and incentives Build and refine creator trading strategies around: Deal-led moments Always-on content Live and campaign support Analyse affiliate performance and continuously optimise output Ensure affiliate activity aligns with overall trading and margin goals Performance & Reporting Monitor daily, weekly and monthly performance metrics Lead performance reviews with clients, backed by clear insights and actions Forecast GMV and trading performance Use data over opinions to inform decisions How You'll Work Fast-paced, high-ownership environment Minimal bureaucracy, maximum accountability You're expected to challenge, suggest, optimise and lead This is a role for someone who enjoys responsibility and impact What We're Looking For Essential Fluent in French, with a strong understanding of the French e-commerce and TikTok market Strong understanding of: Conversion rate optimisation AOV growth Promotional mechanics Product lifecycle management Creation of bundles Comfortable working with performance data and GMV targets Commercially minded and confident making decisions Strong communication skills with both internal teams and clients Desirable Experience with TikTok Shop, marketplaces or social commerce Background in beauty, fashion, lifestyle or FMCG e-commerce Core Benefits Competitive salary, benchmarked to experience and performance Performance-related bonus / commission aligned to commercial impact 28 days holiday + bank holidays Hybrid working with offices in London and Manchester Flexible working hours - we care about output, not clock-watching Growth & Career Development Clear progression paths with responsibility early Regular performance reviews focused on development and impact Direct exposure to high-growth brands across the UK, US and EU Opportunity to work at the cutting edge of TikTok Shop and social commerce Financial & Lifestyle Perks Company pension scheme Monthly wellness allowance (gym, fitness, mental wellbeing or similar) Team socials and events throughout the year Staff discounts across our brands and partners Work Environment Fast-paced, high-ownership culture Minimal bureaucracy and maximum accountability Surrounded by people who care about performance, creativity and doing things properly A business that wins with its clients, shared success matters The Somerce Difference We trust our people We move quickly and back good ideas You'll have real influence, not just responsibility If you perform, you'll grow, simple as that
Apr 15, 2026
Full time
About Somerce Somerce is a TikTok Shop specialist agency focused on driving GMV growth for brands. We work with some of the fastest-growing beauty, fashion, lifestyle and FMCG brands in the UK, US and EU, managing everything from live commerce and affiliates to paid media and trading strategy. You'll act as the strategic lead for your clients while staying close to the numbers day-to-day. This role will have a key focus on French market clients, so fluency in French and strong knowledge of the French TikTok landscape is essential. Client & Strategy Ownership Own a portfolio of e-commerce brands on TikTok Shop, including French-market clients Act as the main point of contact while leading strategy, performance and delivery Build clear, commercially grounded TikTok Shop growth plans Translate business goals into weekly and monthly trading actions E-commerce Trading & Merchandising Own trading calendars aligned to promotions, launches and key retail moments Lead product merchandising strategy across: Product selection Bundling Pricing Promotions and incentives Continuously optimise AOV, conversion rate and GMV Identify underperforming SKUs and opportunities to scale winners Affiliate Strategy Own the affiliate strategy for your client portfolio Define how affiliates are used to drive GMV Work closely with creators to: Set creator priorities Shape product focus Align offers and incentives Build and refine creator trading strategies around: Deal-led moments Always-on content Live and campaign support Analyse affiliate performance and continuously optimise output Ensure affiliate activity aligns with overall trading and margin goals Performance & Reporting Monitor daily, weekly and monthly performance metrics Lead performance reviews with clients, backed by clear insights and actions Forecast GMV and trading performance Use data over opinions to inform decisions How You'll Work Fast-paced, high-ownership environment Minimal bureaucracy, maximum accountability You're expected to challenge, suggest, optimise and lead This is a role for someone who enjoys responsibility and impact What We're Looking For Essential Fluent in French, with a strong understanding of the French e-commerce and TikTok market Strong understanding of: Conversion rate optimisation AOV growth Promotional mechanics Product lifecycle management Creation of bundles Comfortable working with performance data and GMV targets Commercially minded and confident making decisions Strong communication skills with both internal teams and clients Desirable Experience with TikTok Shop, marketplaces or social commerce Background in beauty, fashion, lifestyle or FMCG e-commerce Core Benefits Competitive salary, benchmarked to experience and performance Performance-related bonus / commission aligned to commercial impact 28 days holiday + bank holidays Hybrid working with offices in London and Manchester Flexible working hours - we care about output, not clock-watching Growth & Career Development Clear progression paths with responsibility early Regular performance reviews focused on development and impact Direct exposure to high-growth brands across the UK, US and EU Opportunity to work at the cutting edge of TikTok Shop and social commerce Financial & Lifestyle Perks Company pension scheme Monthly wellness allowance (gym, fitness, mental wellbeing or similar) Team socials and events throughout the year Staff discounts across our brands and partners Work Environment Fast-paced, high-ownership culture Minimal bureaucracy and maximum accountability Surrounded by people who care about performance, creativity and doing things properly A business that wins with its clients, shared success matters The Somerce Difference We trust our people We move quickly and back good ideas You'll have real influence, not just responsibility If you perform, you'll grow, simple as that
About Somerce Somerce is a TikTok Shop specialist agency focused on driving GMV growth for brands. We work with some of the fastest-growing beauty, fashion, lifestyle and FMCG brands in the UK, US and EU, managing everything from live commerce and affiliates to paid media and trading strategy. You'll act as the strategic lead for your clients while staying close to the numbers day-to-day. This role will have a key focus on French market clients, so fluency in French and strong knowledge of the French TikTok landscape is essential. Client & Strategy Ownership Own a portfolio of e-commerce brands on TikTok Shop, including French-market clients Act as the main point of contact while leading strategy, performance and delivery Build clear, commercially grounded TikTok Shop growth plans Translate business goals into weekly and monthly trading actions E-commerce Trading & Merchandising Own trading calendars aligned to promotions, launches and key retail moments Lead product merchandising strategy across: Product selection Bundling Pricing Promotions and incentives Continuously optimise AOV, conversion rate and GMV Identify underperforming SKUs and opportunities to scale winners Affiliate Strategy Own the affiliate strategy for your client portfolio Define how affiliates are used to drive GMV Work closely with creators to: Set creator priorities Shape product focus Align offers and incentives Build and refine creator trading strategies around: Deal-led moments Always-on content Live and campaign support Analyse affiliate performance and continuously optimise output Ensure affiliate activity aligns with overall trading and margin goals Performance & Reporting Monitor daily, weekly and monthly performance metrics Lead performance reviews with clients, backed by clear insights and actions Forecast GMV and trading performance Use data over opinions to inform decisions How You'll Work Fast-paced, high-ownership environment Minimal bureaucracy, maximum accountability You're expected to challenge, suggest, optimise and lead This is a role for someone who enjoys responsibility and impact What We're Looking For Essential Fluent in French, with a strong understanding of the French e-commerce and TikTok market Strong understanding of: Conversion rate optimisation AOV growth Promotional mechanics Product lifecycle management Creation of bundles Comfortable working with performance data and GMV targets Commercially minded and confident making decisions Strong communication skills with both internal teams and clients Desirable Experience with TikTok Shop, marketplaces or social commerce Background in beauty, fashion, lifestyle or FMCG e-commerce Core Benefits Competitive salary, benchmarked to experience and performance Performance-related bonus / commission aligned to commercial impact 28 days holiday + bank holidays Hybrid working with offices in London and Manchester Flexible working hours - we care about output, not clock-watching Growth & Career Development Clear progression paths with responsibility early Regular performance reviews focused on development and impact Direct exposure to high-growth brands across the UK, US and EU Opportunity to work at the cutting edge of TikTok Shop and social commerce Financial & Lifestyle Perks Company pension scheme Monthly wellness allowance (gym, fitness, mental wellbeing or similar) Team socials and events throughout the year Staff discounts across our brands and partners Work Environment Fast-paced, high-ownership culture Minimal bureaucracy and maximum accountability Surrounded by people who care about performance, creativity and doing things properly A business that wins with its clients, shared success matters The Somerce Difference We trust our people We move quickly and back good ideas You'll have real influence, not just responsibility If you perform, you'll grow, simple as that
Apr 14, 2026
Full time
About Somerce Somerce is a TikTok Shop specialist agency focused on driving GMV growth for brands. We work with some of the fastest-growing beauty, fashion, lifestyle and FMCG brands in the UK, US and EU, managing everything from live commerce and affiliates to paid media and trading strategy. You'll act as the strategic lead for your clients while staying close to the numbers day-to-day. This role will have a key focus on French market clients, so fluency in French and strong knowledge of the French TikTok landscape is essential. Client & Strategy Ownership Own a portfolio of e-commerce brands on TikTok Shop, including French-market clients Act as the main point of contact while leading strategy, performance and delivery Build clear, commercially grounded TikTok Shop growth plans Translate business goals into weekly and monthly trading actions E-commerce Trading & Merchandising Own trading calendars aligned to promotions, launches and key retail moments Lead product merchandising strategy across: Product selection Bundling Pricing Promotions and incentives Continuously optimise AOV, conversion rate and GMV Identify underperforming SKUs and opportunities to scale winners Affiliate Strategy Own the affiliate strategy for your client portfolio Define how affiliates are used to drive GMV Work closely with creators to: Set creator priorities Shape product focus Align offers and incentives Build and refine creator trading strategies around: Deal-led moments Always-on content Live and campaign support Analyse affiliate performance and continuously optimise output Ensure affiliate activity aligns with overall trading and margin goals Performance & Reporting Monitor daily, weekly and monthly performance metrics Lead performance reviews with clients, backed by clear insights and actions Forecast GMV and trading performance Use data over opinions to inform decisions How You'll Work Fast-paced, high-ownership environment Minimal bureaucracy, maximum accountability You're expected to challenge, suggest, optimise and lead This is a role for someone who enjoys responsibility and impact What We're Looking For Essential Fluent in French, with a strong understanding of the French e-commerce and TikTok market Strong understanding of: Conversion rate optimisation AOV growth Promotional mechanics Product lifecycle management Creation of bundles Comfortable working with performance data and GMV targets Commercially minded and confident making decisions Strong communication skills with both internal teams and clients Desirable Experience with TikTok Shop, marketplaces or social commerce Background in beauty, fashion, lifestyle or FMCG e-commerce Core Benefits Competitive salary, benchmarked to experience and performance Performance-related bonus / commission aligned to commercial impact 28 days holiday + bank holidays Hybrid working with offices in London and Manchester Flexible working hours - we care about output, not clock-watching Growth & Career Development Clear progression paths with responsibility early Regular performance reviews focused on development and impact Direct exposure to high-growth brands across the UK, US and EU Opportunity to work at the cutting edge of TikTok Shop and social commerce Financial & Lifestyle Perks Company pension scheme Monthly wellness allowance (gym, fitness, mental wellbeing or similar) Team socials and events throughout the year Staff discounts across our brands and partners Work Environment Fast-paced, high-ownership culture Minimal bureaucracy and maximum accountability Surrounded by people who care about performance, creativity and doing things properly A business that wins with its clients, shared success matters The Somerce Difference We trust our people We move quickly and back good ideas You'll have real influence, not just responsibility If you perform, you'll grow, simple as that
Digital Analytics Manager London (Hybrid) Up to £65,000 + Benefits Zachary Daniels are delighted to be partnering with a growing, customer-focused retail business that is investing heavily in its data and digital capability, to recruit a Digital Analytics Manager. This is a key role within the business, responsible for driving digital analytics strategy and enabling data-led decision making across marketing, ecommerce, and customer functions. You'll take ownership of analytics platforms, lead on data integration initiatives, and play a central role in shaping how data is used to drive performance and growth. Benefits You'll Enjoy: Salary up to £65,000 Hybrid working (2 days in London) Opportunity to shape and own digital analytics strategy Work closely with senior leadership and key decision makers Ongoing investment in data and technology Role Responsibilities: Own and manage digital analytics capability across the business, with a focus on GA4 and GTM Manage external analytics partners, ensuring delivery aligns with business objectives Lead the development and execution of a centralised data strategy to support insight generation Drive marketing measurement across multiple brands, delivering insight into performance and ROI Develop and maintain dashboards and reporting using tools such as Power BI and Looker Lead initiatives around customer segmentation and performance marketing optimisation Oversee data accuracy, tracking, and implementation including GA4 optimisation and tag management Contribute to the development of a centralised data warehouse (GCP, BigQuery) Ensure data governance, privacy, and compliance standards are met About You: Deep expertise in GA4 and Google Tag Manager (essential) Strong understanding of digital tracking, attribution, and marketing performance measurement Experience working with BI tools such as Power BI or Looker Familiarity with data warehousing concepts and tools (GCP, BigQuery) Experience managing external partners or agencies Commercial mindset, able to translate data into actionable insights Strong stakeholder management skills, comfortable working with senior leaders This is a fantastic opportunity for a Digital Analytics Manager to take ownership of a critical function within a business that is genuinely investing in data, with the chance to shape strategy, improve performance, and drive measurable impact. Apply today with your most up-to-date CV! BH35783
Apr 10, 2026
Full time
Digital Analytics Manager London (Hybrid) Up to £65,000 + Benefits Zachary Daniels are delighted to be partnering with a growing, customer-focused retail business that is investing heavily in its data and digital capability, to recruit a Digital Analytics Manager. This is a key role within the business, responsible for driving digital analytics strategy and enabling data-led decision making across marketing, ecommerce, and customer functions. You'll take ownership of analytics platforms, lead on data integration initiatives, and play a central role in shaping how data is used to drive performance and growth. Benefits You'll Enjoy: Salary up to £65,000 Hybrid working (2 days in London) Opportunity to shape and own digital analytics strategy Work closely with senior leadership and key decision makers Ongoing investment in data and technology Role Responsibilities: Own and manage digital analytics capability across the business, with a focus on GA4 and GTM Manage external analytics partners, ensuring delivery aligns with business objectives Lead the development and execution of a centralised data strategy to support insight generation Drive marketing measurement across multiple brands, delivering insight into performance and ROI Develop and maintain dashboards and reporting using tools such as Power BI and Looker Lead initiatives around customer segmentation and performance marketing optimisation Oversee data accuracy, tracking, and implementation including GA4 optimisation and tag management Contribute to the development of a centralised data warehouse (GCP, BigQuery) Ensure data governance, privacy, and compliance standards are met About You: Deep expertise in GA4 and Google Tag Manager (essential) Strong understanding of digital tracking, attribution, and marketing performance measurement Experience working with BI tools such as Power BI or Looker Familiarity with data warehousing concepts and tools (GCP, BigQuery) Experience managing external partners or agencies Commercial mindset, able to translate data into actionable insights Strong stakeholder management skills, comfortable working with senior leaders This is a fantastic opportunity for a Digital Analytics Manager to take ownership of a critical function within a business that is genuinely investing in data, with the chance to shape strategy, improve performance, and drive measurable impact. Apply today with your most up-to-date CV! BH35783
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
Apr 07, 2026
Full time
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
