Business Operations Director

At Beam, you get to do work that matters for the world. We're solving the toughest social problems with an incredible team, tech and AI. And we're growing fast.

It's not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay competitively.

You'll be joining a company that's having a huge positive impact with a high-performance culture where you can learn and grow, enjoy your career, and progress rapidly.

Beam has grown rapidly over the past few years, raising funding from some of the world's top investors and entrepreneurs, including the founders of Calm, Shazam, and Dropbox, to name a few. United by our bold mission to give everyone access to human-centred welfare services, we are pushing boundaries - but there's still so much more to achieve.

To propel us through this next transformative phase, we're looking for a Business Operations Director to drive operational excellence and ensure we scale sustainably and effectively. This person will take ownership of our company-wide OKR processes, driving alignment and focus across teams, and play a pivotal role in building the structures and systems that power Beam's mission.

You will work closely with several teams, including People and Talent, and have an opportunity to create a new Business Operations function at Beam to embed a culture of accountability and collaboration.

• Setting and monitoring OKRs / targets - ensuring every team at Beam is crystal clear on what their targets are and why they are working to achieve them.
• Developing a high performance culture - working closely with People to improve performance across Beam.
• Setting the bar for excellent people management - leading by example by fostering a culture where team members feel supported, challenged, and motivated to do their best work.
• Supporting team leaders - empowering team leaders to think strategically and level their teams up that retains clear accountability across the company as we scale.
• Strategising and planning - running sessions with our leadership team to review company health and refine our strategy.

• An operational superstar - you can elegantly simplify the complex and create clear memorable processes for use for nearly 200 Beamers.
• Passionate about strategic project management - you are able to meticulously plan and execute projects, with the confidence to change direction when something isn't working.
• Results-driven - nothing motivates you more than running at big stretch targets that move the needle on company growth.
• Analytically minded - you are comfortable working with qualitative and quantitative data to decipher insights and deliver tangible changes.
• Strong communicator - you have the communication skills and gravitas to bring various teams and a truly diverse workforce together on a journey.

• Exceptional leadership and team management skills - you have a proven track record of building and guiding high-performing teams, with experience navigating HR matters with empathy and professionalism.
• A track record of driving high performance from teams - setting ambitious metrics, supporting teams to exceed them and broad experience managing performance.
• At least 5 years' experience in a high-growth or VC-backed company - potentially as a founder or member of leadership team, driving operational excellence and high performance.

We're a team of over 150 working from our beautiful, light-filled co-working space in Shoreditch and from home.

We've picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup . Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian .

We're also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Calm, Shazam, and Dropbox.

Start your journey to a more impactful career today. We're excited to hear from you.