General Manager at Mouse Tail Coffee

Where? Canada Water, Farringdon, Fenchurch Street and Nine Elms.

Who We Are: Mouse Tail Coffee is more than a coffee shop. We're a conscious, inclusive, and diverse team that's committed to creating a welcoming space for all. From our carefully crafted specialty coffee to our all-day dining and bakery offerings, we strive to exceed expectations through our company mantra of people, passion, and progress! With new stores opening this year, we're growing, and we need a leader who's ready to shape the future of our hospitality.

General Manager - Lead the Way at Mouse Tail Coffee At Mouse Tail Coffee, we believe in more than just serving great coffee; we believe in creating extraordinary experiences for every customer who walks through our doors. We're looking for a General Manager who can lead with passion, inspire their team to progress, and deliver the warm, inclusive, and memorable experiences to our people that we're known for.

Who You Are: You're a driven and visionary leader who believes in the power of hospitality. You care deeply about your team, and you know that an exceptional guest experience starts with an empowered, motivated staff. You're passionate about crafting moments that matter, ensuring each guest feels seen and valued, and you're ready to take the reins in an exciting and dynamic environment.

Responsibilities:

1. Lead with purpose: Foster a culture of inclusive and exceptional hospitality, where every team member feels valued and inspired to deliver memorable experiences.
2. Drive the experience: Ensure that every interaction reflects Mouse Tail's warmth and values, from the first smile to the final goodbye.
3. Operational excellence: Manage daily operations, maintaining smooth service, high standards, and effective cost control.
4. Team development: Recruit, train, and mentor a team that embodies our values, making sure they feel supported and motivated to perform at their best.
5. Innovate and elevate: Continuously seek ways to enhance the guest experience through thoughtful details, creative ideas, and personal touches.
6. Handle challenges with care: Lead with grace, turning challenges into opportunities and ensuring every issue is resolved in a way that leaves both guests and staff feeling cared for.
7. Foster community: Create an environment that feels like home to our guests and fosters a supportive, inclusive atmosphere for our team.

Qualifications:

1. Proven experience as a general manager or similar leadership role in hospitality.
2. Strong leadership skills with the ability to inspire, motivate, and build a high-performing, diverse team.
3. Excellent communication and interpersonal skills to foster strong guest and team relationships.
4. A hands-on, proactive approach to problem-solving and driving continuous improvement.

Why Join Us: At Mouse Tail Coffee, you're joining more than a company-you're joining a community. We celebrate diversity, care deeply about our culture, and are committed to creating an environment where hospitality goes beyond the ordinary. With a focus on thoughtful service, personal touches, and community building, you'll have the opportunity to shape what hospitality looks like in our flagship store and beyond.

If you're ready to lead with heart, inspire your team, and create moments of joy for our guests, we'd love to hear from you. Apply now and be part of something extraordinary at Mouse Tail Coffee.