Senior Data Tooling Manager

Senior Data Resilience Tooling Manager

Lloyds Banking Group

London - hybrid working two days per week in the office & rest from home

Salary & Benefits: £100,657 - £118,420 per annum (experience dependent), plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays.

Flexibility Works: We're extremely flexible employers, offering a range of options to suit your lifestyle including flexible hours, flex-summer holidays, flex-bank holidays, great parental support and a real focus on finding work-life balance!

About us

We're the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group! The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group. The Data Resilience team is a new chapter within the Chief Data and Analytics Office. It has the responsibility to define and embed new Strategies, Operating Models and Control Frameworks to protect the Banks critical data services that our customers, colleagues and the market rely upon.

Background

The aim of the team is to protect our customers, colleagues & markets by ensuring we comply with the spirit of the regulatory requirements for operational resilience established by the Bank of England, FCA and PRA. The Data Resilience team have 3 main objectives:

1. Setting up a Data Pillar: identify & define critical data assets supporting critical business processes.
2. Finding innovative and pioneering solutions to deliver Data Pillar in ServiceNow - perhaps first in the industry.
3. Assess level of resilience around those assets. Key part of the assignment is to define/design/test and implement tooling requirements around this.

Currently we use ServiceNow and InsPi Designer but are also looking into AI automation in 2025 to reduce manual overhead. The Data Resilience team are managing the E2E delivery of Data Resilience & Data Pillar Set-up, from requirements gathering, definition, user stories, ServiceNow platform, agree solutions, do the build, testing, implementation etc

About the Role

As part of the Programme, we are improving and developing the Bank's Operational resilience capability around our Important Business Services in line with published FCA and PRA regulation. In the Data workstream we are developing our ServiceNow and Tooling capability to stand-up a new Data Pillar alongside our existing Technology, People, Property and Supply Chain Pillars. This will enable the Bank to understand, map its critical data assets and assess data resilience across our businesses. You'll focus on what is required to make data resilient, how the data flows, where it is stored, and how do we make the processes surrounding it resilient.

This role is looking at business services, applications, assets. You'll need to understand asset classes and have a technical mindset. The role looks at how the data flow and how resilient it is, which includes understanding the elements around it, like messaging queues, batches, databases, external connections and the controls dimensions for integrity, availability and protection. This is not a Data Governance or data quality management role.

Key Responsibilities:

1. You'll lead on the implementation of ServiceNow Data Resilience, from inception of requirements to testing of solutions. You'll lead a small team to ensure the business is set up for success in using the tool and that requirements are understood and implemented in an agile way.
2. You'll lead on the end-to-end testing cycles, refining delivered solutions and ensuring alignment with Data Resilience strategy.
3. You'll look at how data flows from source to destination across the technology landscape and what can be done to ensure there is no data loss, data corruption, ransomware/malware attacks and the data can be recovered within the impact tolerance of Important Business Services.
4. You'll understand upcoming regulatory requirements that will impact Data Resilience and the tooling solution (DORA, CTP, Outsourcing and Operational Resilience Regulations etc.).
5. You'll support the establishment of controls and assessment frameworks that identify data vulnerabilities across a complex data and technical landscape (e.g., on premise, 3rd party, middleware, databases, 3rd party applications, messaging queues, data feeds, data connections, APIs, batches, and cloud environments).
6. You'll support the embedding of data assessments engaging a large and diverse stakeholder group including target operating model design, data resilience MI design, data resilience RCSA design, changes to operational resilience, data security, technology, and data policies to embed the standards governing data resilience.
7. You'll analyse outcomes of data resilience annual assessments and identify vulnerabilities from a data perspective across availability, integrity, and security of data.
8. You'll support the creation of data lineage using Ins-Pi and ServiceNow outlining the applications required for each step of the journey, upstream and downstream applications, how data moves in transit or is held at rest across the technology landscape.
9. You'll present findings at senior Governance forums and help drive/shape the execution plan to remediate vulnerabilities next year.

What we're looking for

We'd welcome applicants from diverse cultural and technological backgrounds, however financial services exposure will be important for this position. We will need to see evidence of the following in your CV:

1. Expert level of understanding of ServiceNow GRC, with experience of implementing bespoke modules.
2. Experience of managing SME's including Solution Architects, Business Analysts & QA Testers.
3. Experience in identifying data resiliency issues on middleware components e.g. batches, messaging queues, third party data connections, encryption, data recovery & backup, data vaulting, data integrity, and cloud technologies.
4. Financial Services experience and exposure to understanding some but not all; payments, cards, pensions, insurance, markets, trade & settlement, logon customer journeys.
5. Technical knowledge of FCA, PRA, EBA guidelines on operational resilience.
6. Strong experience in managing risks and controls.
7. Ability to present to C-Suite level executives and explain complex detail in a consumable format.
8. Desirable (but please apply if you don't have them!) Exposure to Ins-pi Designer for drawing data lineage.
9. Strong experience in batches, messaging queues, third party data connections, encryption, data recovery & backup, data vaulting, data integrity and cloud technologies is essential.
10. Strong experience in Disaster Recovery, back-up and restore, cyber threats and monitoring, data encryption domains.

About working for us

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more!