Customer Operations Director, Business Banking and Wealth Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As Customer Operations Director you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, including pensions, savings, and investments. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams with a focus on building a best-in-class function that supports growth, regulatory excellence, and customer trust. Leading Business Banking and Wealth Operations, proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition. Owning and delivering world-class customer service through multi-channel management to deliver against all key goals and performance indicators with a strong focus on quality and customer experience. Creating a culture of continuous improvement, increasing productivity and efficiency through great people leadership, coaching and developing the skills of your team. Leading by example. You'll be a customer advocate in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement across the whole operation Enabling the safe and efficient delivery of change into the operation to allow us to scale and grow at pace Identifying potential operational risks and develop strategies to mitigate them along with ensuring compliance with relevant regulations and industry standards Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout Engaging confidently with senior leadership including C-suite and VPs Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information Maturing our processes and controls within your areas of responsibility to take Monzo's control environment to the next level of maturity (and scalability). You have proven experience in customer operations leadership roles within a UK bank or financial services company (including FinTech) You have demonstrated success scaling customer operations in a high growth, regulated environment through automation, outsourcing and/or offshoring. You are comfortable leading large multi-site operations and have a track record of developing high performing teams, leading through change and delivering outstanding results. You have previous experience of business banking operations and experience with wealth management products, including pensions (SIPPs), ISAs, general investment accounts, and fund platforms would be an asset. You have a customer-obsessed mindset with a focus on user experience, regulatory integrity, and performance metrics. You can influence senior stakeholders and have a track record of solving complex problems and driving operational improvements that have real tangible impact. You're resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing. You're hands-on and great at delivery & execution with a strong bias for action, experimentation, and continuous improvement. You care deeply about building inclusive teams, developing talent, and creating a culture where people thrive. You are fluent in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes What's in it for you This role can be based in our London office, Cardiff Office or UK remote (with ad hoc meetings in London and Cardiff) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 4 key steps Stakeholder/Leadership Interview Values/Role Specific Interview Final interview Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via The closing date for applications is Monday 14th July 4pm. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have leadership experience within Banking and/or Wealth? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select . click apply for full job details
Jul 05, 2025
Full time
Customer Operations Director, Business Banking and Wealth Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As Customer Operations Director you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, including pensions, savings, and investments. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams with a focus on building a best-in-class function that supports growth, regulatory excellence, and customer trust. Leading Business Banking and Wealth Operations, proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition. Owning and delivering world-class customer service through multi-channel management to deliver against all key goals and performance indicators with a strong focus on quality and customer experience. Creating a culture of continuous improvement, increasing productivity and efficiency through great people leadership, coaching and developing the skills of your team. Leading by example. You'll be a customer advocate in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement across the whole operation Enabling the safe and efficient delivery of change into the operation to allow us to scale and grow at pace Identifying potential operational risks and develop strategies to mitigate them along with ensuring compliance with relevant regulations and industry standards Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout Engaging confidently with senior leadership including C-suite and VPs Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information Maturing our processes and controls within your areas of responsibility to take Monzo's control environment to the next level of maturity (and scalability). You have proven experience in customer operations leadership roles within a UK bank or financial services company (including FinTech) You have demonstrated success scaling customer operations in a high growth, regulated environment through automation, outsourcing and/or offshoring. You are comfortable leading large multi-site operations and have a track record of developing high performing teams, leading through change and delivering outstanding results. You have previous experience of business banking operations and experience with wealth management products, including pensions (SIPPs), ISAs, general investment accounts, and fund platforms would be an asset. You have a customer-obsessed mindset with a focus on user experience, regulatory integrity, and performance metrics. You can influence senior stakeholders and have a track record of solving complex problems and driving operational improvements that have real tangible impact. You're resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing. You're hands-on and great at delivery & execution with a strong bias for action, experimentation, and continuous improvement. You care deeply about building inclusive teams, developing talent, and creating a culture where people thrive. You are fluent in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes What's in it for you This role can be based in our London office, Cardiff Office or UK remote (with ad hoc meetings in London and Cardiff) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 4 key steps Stakeholder/Leadership Interview Values/Role Specific Interview Final interview Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via The closing date for applications is Monday 14th July 4pm. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have leadership experience within Banking and/or Wealth? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select . click apply for full job details
Senior Research Consultant - Primary Research London, United Kingdom The Senior Consultant on the Primary Research team will be ready to take a step up in developing client relationships, is well-versed in strategy, primary research methodologies and design, and is eager to develop great consumer and market research. Candidates should come into this role with at least five years of experience and will be asked to demonstrate skills in critical thinking, be skilled at presenting to groups, display poise under pressure, and have the ability to manage multiple projects. Candidates must have the ability to design, execute and analyze proprietary quantitative and qualitative studies on our client's behalf, creating actionable, data-driven insights. What You Will Be Doing: Data Synthesis and Insights Generation: Utilizing advanced analytical techniques to analyze complex datasets and extract meaningful insights. Rapidly organizing information, drawing conclusions, identifying patterns, and succinctly communicating key points. Presentation: Presenting findings to clients in a clear and compelling manner, facilitating discussions and addressing client queries. Crafting a tight strategic narrative and providing solid recommendations. Welcoming public speaking opportunities beyond client work, such as industry events, special Mintel initiatives, and writing articles/blogs. Working with account managers and the greater consulting team to win business and build client relationships. Working collaboratively across several different Mintel divisions such as sales, marketing, research analytics, and operations to deliver best-in-class custom work to our clients. Engaging with Clients Serving as the main point of contact for clients, communicating effectively with a wide range of industries (e.g., manufacturers, retailers, and advertisers) and positions (Directors, VPs, and C-suite). Building and maintaining strong client relationships, ensuring client satisfaction and loyalty. Research Project Management Scoping client briefs using second and third level questioning to deeply understand client need. Designing and pitching the most appropriate Mintel Consulting solution for each client challenge. Leading the execution of custom research projects, including coaching the project team and managing timelines and budgets to ensure high-quality deliverables tailored to meet client needs. Managing research projects across multiple industries from kick-off to completion, including: questionnaire design, data analysis, and final reporting. Analyzing complex data to provide insightful implications and actionable recommendations within the context of the client's business objective and competitive environment. Staying updated on industry trends, market dynamics, and competitor landscapes. Displaying the ability to innovate (e.g., developing new products/services with clients, new ways of working in Mintel, developing new research tools). You will be expected to work effectively both independently and collaboratively with a team in a consultative setting, multi-tasking on several projects at once to effectively meet all deadlines. You will be expected to peer mentor Consultants when collaborating. We are looking for someone who exhibits strong analytical capabilities, pays close attention to detail and demonstrates excellent professional writing and communication skills. You should have a high level of proficiency in Excel and PowerPoint with at least 5 years of experience managing primary custom marketing research projects. Who We Are Looking For: While we may have a wish list, we are always open to looking at different profiles for our roles, so please don't hesitate in applying even if your experience does not check all of the boxes. We believe there is no one perfect resume for a role, but there is a perfect candidate for us, and that could be you. Commercially-Minded: You have a demonstrated talent for abstract thinking, spotting trends and patterns, an instinct for commercial opportunities, and a nuanced understanding of consumer insights are critical. A Storyteller: You are a lateral thinker, an intuitive dot-connector, and have experience weaving compelling narratives through data across a wide range of categories. Data-Driven: You have solid familiarity with most forms of quantitative and qualitative research methodologies and working knowledge of when and how to apply them to a given client challenge. You should have expertise working with complex data sets. Strong data analysis and Excel skills a must. Experience with tools such as Q, SPSS, SAS or other cross-tabulation and statistics tools are strongly preferred. Naturally Curious: You are always drawn to knowing the "why" behind things and great at navigating client conversations, asking second and third level questions to get at the heart of clients' challenges and goals. An Influencer: You have experience with and expertise in primary research methodologies and the energy, intellect, humility and passion that draws people to wanting to learn more from you. A Great Communicator: You are able to visualize strategic thought in evocative and engaging presentations, delivered with confidence and authority and can adapt your communication style to suit each client and internal business partner. A Collaborator: You take pride in the team you are a part of and the work you produce. Cultivating professional relationships with your colleagues is important and you are constantly finding innovative and unique ways to create an exceptional work environment. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets Apply for this job Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What is your current Salary? What is your desired Salary? What is your notice period? Do you have extensive Quantitative research experience? Select Do you have the right to work full time in the UK? Point of Data Transfer Acknowledge/Confirm When you apply to a job on this site, the personal data contained in your application will be collected by Mintel, which is located at Mintel House, 4 Playhouse Yard, London, UK EC4V 5EX and can be contacted by emailing . Mintel's data protection officer is Peter Dowdall, who can be contacted at Your personal datais required in the event Mintel decides to enter into a contract with youand will be processed for the purposes of managing Mintel's recruitment related activities, which includescreening and filtering applications,setting up and conducting interviews and tests for applicants, evaluating and assessing the results,making offers of employment, monitoring diversity and promoting equality of opportunity, and otherwiseas appropriatein the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Mintel, which are the solicitation, evaluation, selectionand appointmentof applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Mintel to help manage its recruitment and hiring process on Mintel's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield . You can obtain a copy of the standard contractual clauses by contacting us . Your personal data will be retained by Mintel as long as it shall determine it isreasonablynecessary to evaluate your application for employment,including diversity and inclusion within Mintel's organisation. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority
Jul 05, 2025
Full time
Senior Research Consultant - Primary Research London, United Kingdom The Senior Consultant on the Primary Research team will be ready to take a step up in developing client relationships, is well-versed in strategy, primary research methodologies and design, and is eager to develop great consumer and market research. Candidates should come into this role with at least five years of experience and will be asked to demonstrate skills in critical thinking, be skilled at presenting to groups, display poise under pressure, and have the ability to manage multiple projects. Candidates must have the ability to design, execute and analyze proprietary quantitative and qualitative studies on our client's behalf, creating actionable, data-driven insights. What You Will Be Doing: Data Synthesis and Insights Generation: Utilizing advanced analytical techniques to analyze complex datasets and extract meaningful insights. Rapidly organizing information, drawing conclusions, identifying patterns, and succinctly communicating key points. Presentation: Presenting findings to clients in a clear and compelling manner, facilitating discussions and addressing client queries. Crafting a tight strategic narrative and providing solid recommendations. Welcoming public speaking opportunities beyond client work, such as industry events, special Mintel initiatives, and writing articles/blogs. Working with account managers and the greater consulting team to win business and build client relationships. Working collaboratively across several different Mintel divisions such as sales, marketing, research analytics, and operations to deliver best-in-class custom work to our clients. Engaging with Clients Serving as the main point of contact for clients, communicating effectively with a wide range of industries (e.g., manufacturers, retailers, and advertisers) and positions (Directors, VPs, and C-suite). Building and maintaining strong client relationships, ensuring client satisfaction and loyalty. Research Project Management Scoping client briefs using second and third level questioning to deeply understand client need. Designing and pitching the most appropriate Mintel Consulting solution for each client challenge. Leading the execution of custom research projects, including coaching the project team and managing timelines and budgets to ensure high-quality deliverables tailored to meet client needs. Managing research projects across multiple industries from kick-off to completion, including: questionnaire design, data analysis, and final reporting. Analyzing complex data to provide insightful implications and actionable recommendations within the context of the client's business objective and competitive environment. Staying updated on industry trends, market dynamics, and competitor landscapes. Displaying the ability to innovate (e.g., developing new products/services with clients, new ways of working in Mintel, developing new research tools). You will be expected to work effectively both independently and collaboratively with a team in a consultative setting, multi-tasking on several projects at once to effectively meet all deadlines. You will be expected to peer mentor Consultants when collaborating. We are looking for someone who exhibits strong analytical capabilities, pays close attention to detail and demonstrates excellent professional writing and communication skills. You should have a high level of proficiency in Excel and PowerPoint with at least 5 years of experience managing primary custom marketing research projects. Who We Are Looking For: While we may have a wish list, we are always open to looking at different profiles for our roles, so please don't hesitate in applying even if your experience does not check all of the boxes. We believe there is no one perfect resume for a role, but there is a perfect candidate for us, and that could be you. Commercially-Minded: You have a demonstrated talent for abstract thinking, spotting trends and patterns, an instinct for commercial opportunities, and a nuanced understanding of consumer insights are critical. A Storyteller: You are a lateral thinker, an intuitive dot-connector, and have experience weaving compelling narratives through data across a wide range of categories. Data-Driven: You have solid familiarity with most forms of quantitative and qualitative research methodologies and working knowledge of when and how to apply them to a given client challenge. You should have expertise working with complex data sets. Strong data analysis and Excel skills a must. Experience with tools such as Q, SPSS, SAS or other cross-tabulation and statistics tools are strongly preferred. Naturally Curious: You are always drawn to knowing the "why" behind things and great at navigating client conversations, asking second and third level questions to get at the heart of clients' challenges and goals. An Influencer: You have experience with and expertise in primary research methodologies and the energy, intellect, humility and passion that draws people to wanting to learn more from you. A Great Communicator: You are able to visualize strategic thought in evocative and engaging presentations, delivered with confidence and authority and can adapt your communication style to suit each client and internal business partner. A Collaborator: You take pride in the team you are a part of and the work you produce. Cultivating professional relationships with your colleagues is important and you are constantly finding innovative and unique ways to create an exceptional work environment. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets Apply for this job Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What is your current Salary? What is your desired Salary? What is your notice period? Do you have extensive Quantitative research experience? Select Do you have the right to work full time in the UK? Point of Data Transfer Acknowledge/Confirm When you apply to a job on this site, the personal data contained in your application will be collected by Mintel, which is located at Mintel House, 4 Playhouse Yard, London, UK EC4V 5EX and can be contacted by emailing . Mintel's data protection officer is Peter Dowdall, who can be contacted at Your personal datais required in the event Mintel decides to enter into a contract with youand will be processed for the purposes of managing Mintel's recruitment related activities, which includescreening and filtering applications,setting up and conducting interviews and tests for applicants, evaluating and assessing the results,making offers of employment, monitoring diversity and promoting equality of opportunity, and otherwiseas appropriatein the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Mintel, which are the solicitation, evaluation, selectionand appointmentof applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Mintel to help manage its recruitment and hiring process on Mintel's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield . You can obtain a copy of the standard contractual clauses by contacting us . Your personal data will be retained by Mintel as long as it shall determine it isreasonablynecessary to evaluate your application for employment,including diversity and inclusion within Mintel's organisation. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority
We're , the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. WHAT YOU WILL BE GETTING INVOLVED IN: In this role, you will drive the product discovery, development, and execution of the business. This means driving our acquisition, fulfillment, and post-scan experiences of our d2c and b2b brands in the UK. You will work closely with cross-functional teams to break down product requirements, sequence features, and help deliver innovative solutions that meet the needs of our customers and drive business success. While the needs of a scaling startup are subject to rapid change, we expect the following general responsibilities: Discovery: Support our Head of Growth and Managing Director execute market research, analyze customer feedback, and collaborate with stakeholders to identify product opportunities and feature enhancements. Product Strategy Alignment: Align strategic initiatives with the product roadmap. Ensure all leadership and engineers understand how roadmap items align with the strategic focus for the business. Product Development: Work closely with engineering, design, and quality assurance teams to translate opportunities into a detailed specification. Drive the development process, ensuring timely delivery of high-quality features and releases. Go-to-Market: Collaborate with operations, marketing, sales, and customer success teams to develop go-to-market materials for new product launches and feature releases. Define documentation, training, and operational workflows to drive adoption. Customer Focus: Champion the voice of the customer throughout the product lifecycle. Conduct usability testing, user interviews, and data analysis to understand monitor success of product launches and validate the importance of feature requests Performance Tracking: Monitor key performance indicators (KPIs) and metrics to report on the success of product initiatives. Monitor product performance, analyze data, and communicate anomalies to optimize user experience and influence iteration Stakeholder Management: Build strong relationships with internal stakeholders, including senior leadership, operations team members, and finance teams. Communicate product updates, roadmap plans, and strategic priorities effectively to ensure alignment and support. THE TOP 4 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST 6 MONTHS ARE: Drive and ship core new d2c and b2b features to drive new business lines Enable a culture of gathering continuous insights. You'll help the growth and business teams establish a culture of continuously gathering qualitative and quantitative data to inform feature development Establish strong relationships with cross-functional teams to collaborate on seamless execution and product delivery from ideation to launch and sustainment Take over product roadmap, ensuring that features are sequenced against business objectives, and clear requirements are handed off to engineers WHAT YOU MIGHT BRING TO THE TABLE: 2-4 years of experience in product management or UX roles, preferably in marketplace and/or health tech, or tele-health products Proven track record of successfully launching and managing high visibility projects from conception to maturity. You've launched products customers love and are comfortable aligning lean teams to achieve well-defined business goals Strong understanding of product management methodologies, agile development practices, UX/UI design principles, and data-driven decision-making Strong collaboration skills and ability to communicate effectively with technical and non-technical stakeholders Ability to think strategically and execute tactically in a fast-paced, dynamic environment Passion for technology and innovation, with a customer-centric mindset Willingness to come to the London HQ office 3 times a week for close collaboration, team meetings, and events HOW WE WILL INTERVIEW YOU: We try to keep our interview process short to respect everyone's time. Due to availability, there may be a change to the order of the interview process, but generally speaking, this is what you can expect: Introductory call/interview with Devin, our Senior Talent Partner. The call is usually via telephone and will last around 30 minutes. Should it feel like there is an initial fit for all, we will invite you to a 45-minute video call with Humale, VP of Product. This more structured interview will deep-dive into the role and technical needs. All of our roles will have a small assessment stage. This might be in person, a take-home assessment or further video calls. Length varies, however, we are mindful that you will have your own work to do and, therefore, try to keep it as simple as possible. Meet the leadership team, hiring manager, and/or other team members. Again, the meeting length varies depending on the number of people and whether it is in person or via video call. Offer! BENEFITS: £50k - £65k salary Statutory pension Healthcare plan All the equipment needed for you to do your role effectively Flexible working Remote or hybrid working options Personal Development budgets 28 days annual leave plus bank holidays Wellness budget to spend via a partner platform Access to talking therapy Inclusive policies designed by our team, for our team Diversity at is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.
Jul 05, 2025
Full time
We're , the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. WHAT YOU WILL BE GETTING INVOLVED IN: In this role, you will drive the product discovery, development, and execution of the business. This means driving our acquisition, fulfillment, and post-scan experiences of our d2c and b2b brands in the UK. You will work closely with cross-functional teams to break down product requirements, sequence features, and help deliver innovative solutions that meet the needs of our customers and drive business success. While the needs of a scaling startup are subject to rapid change, we expect the following general responsibilities: Discovery: Support our Head of Growth and Managing Director execute market research, analyze customer feedback, and collaborate with stakeholders to identify product opportunities and feature enhancements. Product Strategy Alignment: Align strategic initiatives with the product roadmap. Ensure all leadership and engineers understand how roadmap items align with the strategic focus for the business. Product Development: Work closely with engineering, design, and quality assurance teams to translate opportunities into a detailed specification. Drive the development process, ensuring timely delivery of high-quality features and releases. Go-to-Market: Collaborate with operations, marketing, sales, and customer success teams to develop go-to-market materials for new product launches and feature releases. Define documentation, training, and operational workflows to drive adoption. Customer Focus: Champion the voice of the customer throughout the product lifecycle. Conduct usability testing, user interviews, and data analysis to understand monitor success of product launches and validate the importance of feature requests Performance Tracking: Monitor key performance indicators (KPIs) and metrics to report on the success of product initiatives. Monitor product performance, analyze data, and communicate anomalies to optimize user experience and influence iteration Stakeholder Management: Build strong relationships with internal stakeholders, including senior leadership, operations team members, and finance teams. Communicate product updates, roadmap plans, and strategic priorities effectively to ensure alignment and support. THE TOP 4 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST 6 MONTHS ARE: Drive and ship core new d2c and b2b features to drive new business lines Enable a culture of gathering continuous insights. You'll help the growth and business teams establish a culture of continuously gathering qualitative and quantitative data to inform feature development Establish strong relationships with cross-functional teams to collaborate on seamless execution and product delivery from ideation to launch and sustainment Take over product roadmap, ensuring that features are sequenced against business objectives, and clear requirements are handed off to engineers WHAT YOU MIGHT BRING TO THE TABLE: 2-4 years of experience in product management or UX roles, preferably in marketplace and/or health tech, or tele-health products Proven track record of successfully launching and managing high visibility projects from conception to maturity. You've launched products customers love and are comfortable aligning lean teams to achieve well-defined business goals Strong understanding of product management methodologies, agile development practices, UX/UI design principles, and data-driven decision-making Strong collaboration skills and ability to communicate effectively with technical and non-technical stakeholders Ability to think strategically and execute tactically in a fast-paced, dynamic environment Passion for technology and innovation, with a customer-centric mindset Willingness to come to the London HQ office 3 times a week for close collaboration, team meetings, and events HOW WE WILL INTERVIEW YOU: We try to keep our interview process short to respect everyone's time. Due to availability, there may be a change to the order of the interview process, but generally speaking, this is what you can expect: Introductory call/interview with Devin, our Senior Talent Partner. The call is usually via telephone and will last around 30 minutes. Should it feel like there is an initial fit for all, we will invite you to a 45-minute video call with Humale, VP of Product. This more structured interview will deep-dive into the role and technical needs. All of our roles will have a small assessment stage. This might be in person, a take-home assessment or further video calls. Length varies, however, we are mindful that you will have your own work to do and, therefore, try to keep it as simple as possible. Meet the leadership team, hiring manager, and/or other team members. Again, the meeting length varies depending on the number of people and whether it is in person or via video call. Offer! BENEFITS: £50k - £65k salary Statutory pension Healthcare plan All the equipment needed for you to do your role effectively Flexible working Remote or hybrid working options Personal Development budgets 28 days annual leave plus bank holidays Wellness budget to spend via a partner platform Access to talking therapy Inclusive policies designed by our team, for our team Diversity at is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.
Head of Governance, Risk and Assurance (GRA), Risk and Compliance Solutions Job ID: Amazon Payments UK Limited Amazon is seeking an experienced leader to serve as Head of Governance, Risk and Assurance (GRA) for the Risk and Compliance Solutions (RCS) team. This position offers a unique opportunity to shape risk management strategy across Amazon's non-licensed businesses worldwide. The ideal candidate will bring a proven track record of building and directing high-performing teams across multiple geographies. We need someone who excels at partnering with senior stakeholders to drive strategic risk-reward decisions and can skilfully navigate complex business environments. The role demands extensive experience in assessing, advising and auditing sophisticated control frameworks across diverse business operations. As a key leader in the organization, you will have the opportunity to make a significant impact on Amazon's continued growth and success. The successful candidate will be a strategic thought leader with proven experience in developing and scaling risk management frameworks across global organizations. They will be recognized as an influential voice in governance, risk, and assurance disciplines. Key job responsibilities Design and implement scalable risk management frameworks that support Amazon's growth across mature and emerging markets while maintaining appropriate risk controls. Identify potential risk patterns across Amazon's non-licensed products and services, collaborating with business stakeholders to develop and monitor effective mitigation strategies. Guide senior leadership in making data-driven decisions on risk/reward trade-offs for major business initiatives and transformation projects. Navigate ambiguous situations by aligning cross-functional teams (technology, business, and risk teams) to advance strategic initiatives while maintaining appropriate risk controls. Drive effective decision-making processes that balance business growth with risk management best practices. Develop and oversee comprehensive assurance programs across supported business lines, ensuring proper monitoring and reporting of key risk indicators to senior committees. Lead innovation initiatives to modernize risk management processes through technology, improving efficiency while maintaining effectiveness. Understand how to navigate a tech-first environment. Build and lead high-performing global teams through clear direction-setting and coaching, ensuring the team delivers measurable value to business stakeholders. BASIC QUALIFICATIONS - Director/VP/C-Suite level experience in enterprise risk management within an international organization. - Strong analytical capabilities with proven success in using data to drive strategic recommendations. - Proven ability to influence and collaborate with senior leaders across organizational boundaries. - Deep understanding of various risk types including operational risk, technology risk, model risk management, and business continuity. - Track record of building and leading high-performing global teams. PREFERRED QUALIFICATIONS - Ability to manipulate, analyze and draw insights from data using SQL. - Ability to understand machine learning models and their use in risk/assurance practices.
Jul 05, 2025
Full time
Head of Governance, Risk and Assurance (GRA), Risk and Compliance Solutions Job ID: Amazon Payments UK Limited Amazon is seeking an experienced leader to serve as Head of Governance, Risk and Assurance (GRA) for the Risk and Compliance Solutions (RCS) team. This position offers a unique opportunity to shape risk management strategy across Amazon's non-licensed businesses worldwide. The ideal candidate will bring a proven track record of building and directing high-performing teams across multiple geographies. We need someone who excels at partnering with senior stakeholders to drive strategic risk-reward decisions and can skilfully navigate complex business environments. The role demands extensive experience in assessing, advising and auditing sophisticated control frameworks across diverse business operations. As a key leader in the organization, you will have the opportunity to make a significant impact on Amazon's continued growth and success. The successful candidate will be a strategic thought leader with proven experience in developing and scaling risk management frameworks across global organizations. They will be recognized as an influential voice in governance, risk, and assurance disciplines. Key job responsibilities Design and implement scalable risk management frameworks that support Amazon's growth across mature and emerging markets while maintaining appropriate risk controls. Identify potential risk patterns across Amazon's non-licensed products and services, collaborating with business stakeholders to develop and monitor effective mitigation strategies. Guide senior leadership in making data-driven decisions on risk/reward trade-offs for major business initiatives and transformation projects. Navigate ambiguous situations by aligning cross-functional teams (technology, business, and risk teams) to advance strategic initiatives while maintaining appropriate risk controls. Drive effective decision-making processes that balance business growth with risk management best practices. Develop and oversee comprehensive assurance programs across supported business lines, ensuring proper monitoring and reporting of key risk indicators to senior committees. Lead innovation initiatives to modernize risk management processes through technology, improving efficiency while maintaining effectiveness. Understand how to navigate a tech-first environment. Build and lead high-performing global teams through clear direction-setting and coaching, ensuring the team delivers measurable value to business stakeholders. BASIC QUALIFICATIONS - Director/VP/C-Suite level experience in enterprise risk management within an international organization. - Strong analytical capabilities with proven success in using data to drive strategic recommendations. - Proven ability to influence and collaborate with senior leaders across organizational boundaries. - Deep understanding of various risk types including operational risk, technology risk, model risk management, and business continuity. - Track record of building and leading high-performing global teams. PREFERRED QUALIFICATIONS - Ability to manipulate, analyze and draw insights from data using SQL. - Ability to understand machine learning models and their use in risk/assurance practices.
People Solutions Consultant page is loaded People Solutions Consultant Apply locations UK, London UK, York time type Full time posted on Posted 6 Days Ago job requisition id R Job Type: Permanent Build a brilliant future with Hiscox About Hiscox Hiscox is a dynamic and innovative organisation and as an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting and we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and problem solve. About the People Team The Hiscox People Function is embarking on an inspiring and forward-thinking transformation journey to establish a colleague-centric employee value proposition (EVP) that will be delivered through a digital-first approach. Our aim is to create scalable and standardised people propositions through our Centres of Expertise (CoE) that will have a significant impact, be relevant, and focus on building Hiscox's future capabilities. Our ultimate goal is to empower colleagues to reach their full potential with the support of inspirational leaders who exemplify the Hiscox values and put the organisation at the forefront of their decision-making. We strive to become an insight-led and digitally fluent people function, that leverages data to enable informed decision-making and shape a workforce that is both customer-centric and commercially viable. We are dedicated to being a strategic partner to the business by delivering innovative HR strategies and solutions that drive business performance, high performance culture and a continuous improvement, growth mindset. Our vision is to create a collaborative and diverse workplace culture whereby Hiscox is recognised as the best place to thrive and grow your career in the insurance industry. The Role Are you ready to join a dynamic and innovative organisation that is leading the charge in transforming the way we work? We are seeking a dynamic People Solutions Consultant to help drive and support the global business agenda. Partnering with senior business stakeholders, Centres of Expertise, Strategic People Partners, and People Directors this role will implement initiatives that align with the Hiscox 2030 strategy. In this role, you will leverage analytics to inform organisational effectiveness and ensure successful implementation through effective project management practices. You will provide essential support to group-wide strategic initiatives, contributing to a transformative journey significantly impacting the future of work at Hiscox. If you are ready to take on a new challenge and be part of a team dedicated to driving change and innovation, we encourage you to apply! Key Responsibilities Consultancy & Advisory Services: Act as an internal consultant, partnering with the People Function and business leaders to deliver strategic projects and cyclical activities. Utilise storytelling skills to craft presentations and reports for senior stakeholders, supporting buy-in for change initiatives. Manage multiple initiatives simultaneously, ensuring timely completion and consistent follow-through. Analyse data to generate insights to inform decision-making and workforce planning. Manage people risk and workforce health through data analysis. • Champion people solutions and products across the function and within the business. Strategic Projects: Support and advise leaders in managing organisational change and transformation, ensuring HR projects and initiatives are strategically aligned. • Design, plan, and develop people solutions using qualitative and quantitative data analysis to produce findings and recommendations. Take full ownership of key HR projects and initiatives, from conceptualisation to delivery, ensuring alignment with business priorities. Manage stakeholder relationships with Strategic People Partners and leaders to gain insights and knowledge that support project requirements. Maintain awareness of industry practices by monitoring market trends and understanding the broader industry workforce landscape. Track and assess progress, identifying risks and implementing mitigation strategies. • Ensure thorough project closure by reviewing outcomes and confirming deliverables meet quality standards and stakeholder expectations. Evaluate project outcomes and apply continuous improvement practices, such as performance metrics and lessons learned, to enhance future initiatives. Project Management & Execution: Develop detailed project plans outlining scope, goals, timelines, resources, budgets, and risk mitigation strategies; co-ordinate cross-functional teams i.e. Comms, Finance for successful execution within scope, on time, and within budget. Engage and manage multiple stakeholders with clear communication, setting expectations, addressing concerns promptly, and building strong relationships to foster collaboration and buy-in. Use project management tools to track progress, monitor key performance indicators, and provide regular updates to leadership on milestones and potential challenges. Develop and execute change management strategies with relevant Centre of Expertise to ensure smooth transitions during organisational changes, minimising disruption and maximising colleague buy-in. Cyclical Processes: Manage cyclical processes, such as year-end procedures and talent reviews, from start to finish, collaborating with centres of expertise (COEs) to establish clear timelines, communications, and strategies for advancing outcomes. Lead the delivery of cyclical processes for the business, ensuring effective stakeholder management with People Directors and Strategic People Partners. Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements. Skills Consulting - you are highly skilled in providing expert advice and solutions for the projects you are responsible for, engaging with senior stakeholders to understand their needs and deliver impactful strategies that drive business success. Organisational Design & Development - you have an ability to support the design and deliver target operating model and OD interventions that support the business strategy, with a proven ability to shape and deliver an organisational change implementation plan working collaboratively with centre of expertise. Critical Thinking - you are skilled at analysing complex HR challenges, developing innovative solutions, and making informed decisions that enhance organisational effectiveness and align with business goals. Innovation - you are a creative thinker with a passion for exploring new ideas and methodologies to enhance digital learning experiences and drive continuous improvement. Project Management - you are proficient in scoping, planning, executing, and overseeing complex projects, ensuring they are completed on time, within scope, and aligned with strategic objectives while effectively managing resources, stakeholders and timelines. Agility - you show flexibility and adaptability to navigate complex challenges and changing priorities in a fast-paced and dynamic environment. Data Driven - you have strong analytical skills, with the ability to collect, analyse, and interpret data to inform decision-making and measure effectiveness. Commerciality - you approach your work with a commercial mindset, making informed recommendations based on data. Your focus is always on the end user, while ensuring that your recommendation align with the overall business strategy. Continuous Improvement - you have a strong commitment to continuous improvement, constantly seeking out new opportunities to enhance the colleague and end user experience. You actively solicit user feedback, staying attuned to their evolving needs and preferences, and leverage industry best practices to inform your approach. Communication - you possess exceptional communication and presentation skills, with the ability to effectively convey complex ideas and concepts to a diverse range of stakeholders. Your communication style is clear, concise, and persuasive, enabling you to build strong connections and engage with your audience. People Processes and Practices - you have knowledge of HR processes and best practices, including performance management, talent management, and employee engagement Person Specification Qualifications & Experience Degree in Human Resources, Business Administration, or a related field; advanced degree or certifications in HR or project management is desired but not mandatory. Extensive experience in HR consultancy, project management, and organisational design within dynamic and innovative environments 4 . click apply for full job details
Jul 05, 2025
Full time
People Solutions Consultant page is loaded People Solutions Consultant Apply locations UK, London UK, York time type Full time posted on Posted 6 Days Ago job requisition id R Job Type: Permanent Build a brilliant future with Hiscox About Hiscox Hiscox is a dynamic and innovative organisation and as an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting and we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and problem solve. About the People Team The Hiscox People Function is embarking on an inspiring and forward-thinking transformation journey to establish a colleague-centric employee value proposition (EVP) that will be delivered through a digital-first approach. Our aim is to create scalable and standardised people propositions through our Centres of Expertise (CoE) that will have a significant impact, be relevant, and focus on building Hiscox's future capabilities. Our ultimate goal is to empower colleagues to reach their full potential with the support of inspirational leaders who exemplify the Hiscox values and put the organisation at the forefront of their decision-making. We strive to become an insight-led and digitally fluent people function, that leverages data to enable informed decision-making and shape a workforce that is both customer-centric and commercially viable. We are dedicated to being a strategic partner to the business by delivering innovative HR strategies and solutions that drive business performance, high performance culture and a continuous improvement, growth mindset. Our vision is to create a collaborative and diverse workplace culture whereby Hiscox is recognised as the best place to thrive and grow your career in the insurance industry. The Role Are you ready to join a dynamic and innovative organisation that is leading the charge in transforming the way we work? We are seeking a dynamic People Solutions Consultant to help drive and support the global business agenda. Partnering with senior business stakeholders, Centres of Expertise, Strategic People Partners, and People Directors this role will implement initiatives that align with the Hiscox 2030 strategy. In this role, you will leverage analytics to inform organisational effectiveness and ensure successful implementation through effective project management practices. You will provide essential support to group-wide strategic initiatives, contributing to a transformative journey significantly impacting the future of work at Hiscox. If you are ready to take on a new challenge and be part of a team dedicated to driving change and innovation, we encourage you to apply! Key Responsibilities Consultancy & Advisory Services: Act as an internal consultant, partnering with the People Function and business leaders to deliver strategic projects and cyclical activities. Utilise storytelling skills to craft presentations and reports for senior stakeholders, supporting buy-in for change initiatives. Manage multiple initiatives simultaneously, ensuring timely completion and consistent follow-through. Analyse data to generate insights to inform decision-making and workforce planning. Manage people risk and workforce health through data analysis. • Champion people solutions and products across the function and within the business. Strategic Projects: Support and advise leaders in managing organisational change and transformation, ensuring HR projects and initiatives are strategically aligned. • Design, plan, and develop people solutions using qualitative and quantitative data analysis to produce findings and recommendations. Take full ownership of key HR projects and initiatives, from conceptualisation to delivery, ensuring alignment with business priorities. Manage stakeholder relationships with Strategic People Partners and leaders to gain insights and knowledge that support project requirements. Maintain awareness of industry practices by monitoring market trends and understanding the broader industry workforce landscape. Track and assess progress, identifying risks and implementing mitigation strategies. • Ensure thorough project closure by reviewing outcomes and confirming deliverables meet quality standards and stakeholder expectations. Evaluate project outcomes and apply continuous improvement practices, such as performance metrics and lessons learned, to enhance future initiatives. Project Management & Execution: Develop detailed project plans outlining scope, goals, timelines, resources, budgets, and risk mitigation strategies; co-ordinate cross-functional teams i.e. Comms, Finance for successful execution within scope, on time, and within budget. Engage and manage multiple stakeholders with clear communication, setting expectations, addressing concerns promptly, and building strong relationships to foster collaboration and buy-in. Use project management tools to track progress, monitor key performance indicators, and provide regular updates to leadership on milestones and potential challenges. Develop and execute change management strategies with relevant Centre of Expertise to ensure smooth transitions during organisational changes, minimising disruption and maximising colleague buy-in. Cyclical Processes: Manage cyclical processes, such as year-end procedures and talent reviews, from start to finish, collaborating with centres of expertise (COEs) to establish clear timelines, communications, and strategies for advancing outcomes. Lead the delivery of cyclical processes for the business, ensuring effective stakeholder management with People Directors and Strategic People Partners. Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements. Skills Consulting - you are highly skilled in providing expert advice and solutions for the projects you are responsible for, engaging with senior stakeholders to understand their needs and deliver impactful strategies that drive business success. Organisational Design & Development - you have an ability to support the design and deliver target operating model and OD interventions that support the business strategy, with a proven ability to shape and deliver an organisational change implementation plan working collaboratively with centre of expertise. Critical Thinking - you are skilled at analysing complex HR challenges, developing innovative solutions, and making informed decisions that enhance organisational effectiveness and align with business goals. Innovation - you are a creative thinker with a passion for exploring new ideas and methodologies to enhance digital learning experiences and drive continuous improvement. Project Management - you are proficient in scoping, planning, executing, and overseeing complex projects, ensuring they are completed on time, within scope, and aligned with strategic objectives while effectively managing resources, stakeholders and timelines. Agility - you show flexibility and adaptability to navigate complex challenges and changing priorities in a fast-paced and dynamic environment. Data Driven - you have strong analytical skills, with the ability to collect, analyse, and interpret data to inform decision-making and measure effectiveness. Commerciality - you approach your work with a commercial mindset, making informed recommendations based on data. Your focus is always on the end user, while ensuring that your recommendation align with the overall business strategy. Continuous Improvement - you have a strong commitment to continuous improvement, constantly seeking out new opportunities to enhance the colleague and end user experience. You actively solicit user feedback, staying attuned to their evolving needs and preferences, and leverage industry best practices to inform your approach. Communication - you possess exceptional communication and presentation skills, with the ability to effectively convey complex ideas and concepts to a diverse range of stakeholders. Your communication style is clear, concise, and persuasive, enabling you to build strong connections and engage with your audience. People Processes and Practices - you have knowledge of HR processes and best practices, including performance management, talent management, and employee engagement Person Specification Qualifications & Experience Degree in Human Resources, Business Administration, or a related field; advanced degree or certifications in HR or project management is desired but not mandatory. Extensive experience in HR consultancy, project management, and organisational design within dynamic and innovative environments 4 . click apply for full job details
Senior WHS Manager, Workplace Health & Safety Job ID: Amazon Corporate Services Pty Ltd At Amazon, we prioritize health, safety, and well-being above all else. There is nothing more important. To support this priority, Amazon is seeking an experienced and innovative Senior Workplace Health and Safety (WHS) Manager to join our team. In this position, you will be responsible for partnering with a regional operations team to execute company WHS policies and ensure compliance to all applicable local, regional and state regulations. By leveraging lean principles and kaizens, you will lead continuous improvement initiatives to reduce conditional and ergonomic risk to ensure a safe and healthful working environment for Amazon's Associates. In this role, you must demonstrate the ability to build trust and confidence with the cross functional operations teams, and influence change through providing comprehensive risk assessments and safety data analysis. To do so, you must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will also be required to instruct and train operations leadership and site WHS professionals in company EHS policies while assisting the regional teams in incorporating our safety standards at their sites. Your experience working in safety programs and your relevant safety, environmental and ergonomic knowledge in an operations environment will be crucial. You will be responsible for developing a team of safety professionals within your designated business. Your teams' success will depend on your ability to create and execute leadership development plans for your larger team. You must demonstrate your ability to clearly communicate organizational direction through your team and give frequent and appropriate feedback to your WHS teams while ensuring they are executing to the core competencies of an Amazon WHS professional. As a senior leader in the WHS organization, you will also be responsible for judging and assessing safety talent to select appropriate bench strength for current and future business needs. Key job responsibilities Responsibilities include but are not limited to: • Act as SME of local/regional regulations and company WHS policy. • Provide guidance and oversight to ensure compliance to all applicable Amazon WHS Policies. • Measure the regions and sites' performance against published requirements in WHS policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. • Ensure WHS recordkeeping and data integrity and provides Operations with accurate reporting and metrics to support business WHS initiatives. • Deliver on-time and quality projects to Operations. Deliver quality projects on time to Operations. • Analyze WHS metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest. • Analyze Global Safety Peer Review results and develop and implement solutions to eliminate exposure to these risks and prevent injury at other FCs. • Audit recordkeeping practices and Global WHS Database entries to ensure compliance to global WHS standards and local regulations. • Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent. • Manage and mentor WHS professionals within your assigned FCs. • Spend time at the delivery stations and seek input from WHS teams, Associates and leaders on WHS program improvement opportunities. Ensure open communication on status of progress and resolution against these suggestions. • Lead soft tissue injury reduction efforts by performing targeted Kaizens in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures). • Ensure site leadership and Associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required WHS training. • Review for effectiveness the deployed WHS tools and revise to ensure continual improvement. • Partner with corporate and other regional field WHS personnel to leverage global WHS and environmental best practices into NA network standards. BASIC QUALIFICATIONS - Bachelor's degree - 7+ years of increasing responsibilities in safety and/or environmental programs in manufacturing, production, transportation operations, or relevant experience applicable to the role - 7+ years of increasing responsibilities in people and performance management - CPR/First Aid Certification - Experience implementing lean principles and process improvement in an operational environment. - Ability to travel up to 50% - Must be willing to relocate if not currently within region to an office within one of the designated region's sites. - Willingness to work a variety of shifts, including nights and weekends, as required to support direct reports and site needs. PREFERRED QUALIFICATIONS - Master's degree preferred - Road Safety, Fleet Safety, or Transport Safety Experience - Transport for NSW experience - Certified Safety Professional preferred - Experience in a fast-paced, dynamic organization - Interest in long-term career development through assignments in multiple business units across the nation - Prior experience in a management development training program - Track record of effectively managing a safety operation comprising both salaried and hourly staff - Excellent experience in developing others into higher levels of responsibility in an organization - Strong written and verbal communication skills, including comfort interfacing with Directors and VPs. - Strong analytical and problem-solving skills Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Jul 04, 2025
Full time
Senior WHS Manager, Workplace Health & Safety Job ID: Amazon Corporate Services Pty Ltd At Amazon, we prioritize health, safety, and well-being above all else. There is nothing more important. To support this priority, Amazon is seeking an experienced and innovative Senior Workplace Health and Safety (WHS) Manager to join our team. In this position, you will be responsible for partnering with a regional operations team to execute company WHS policies and ensure compliance to all applicable local, regional and state regulations. By leveraging lean principles and kaizens, you will lead continuous improvement initiatives to reduce conditional and ergonomic risk to ensure a safe and healthful working environment for Amazon's Associates. In this role, you must demonstrate the ability to build trust and confidence with the cross functional operations teams, and influence change through providing comprehensive risk assessments and safety data analysis. To do so, you must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will also be required to instruct and train operations leadership and site WHS professionals in company EHS policies while assisting the regional teams in incorporating our safety standards at their sites. Your experience working in safety programs and your relevant safety, environmental and ergonomic knowledge in an operations environment will be crucial. You will be responsible for developing a team of safety professionals within your designated business. Your teams' success will depend on your ability to create and execute leadership development plans for your larger team. You must demonstrate your ability to clearly communicate organizational direction through your team and give frequent and appropriate feedback to your WHS teams while ensuring they are executing to the core competencies of an Amazon WHS professional. As a senior leader in the WHS organization, you will also be responsible for judging and assessing safety talent to select appropriate bench strength for current and future business needs. Key job responsibilities Responsibilities include but are not limited to: • Act as SME of local/regional regulations and company WHS policy. • Provide guidance and oversight to ensure compliance to all applicable Amazon WHS Policies. • Measure the regions and sites' performance against published requirements in WHS policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. • Ensure WHS recordkeeping and data integrity and provides Operations with accurate reporting and metrics to support business WHS initiatives. • Deliver on-time and quality projects to Operations. Deliver quality projects on time to Operations. • Analyze WHS metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest. • Analyze Global Safety Peer Review results and develop and implement solutions to eliminate exposure to these risks and prevent injury at other FCs. • Audit recordkeeping practices and Global WHS Database entries to ensure compliance to global WHS standards and local regulations. • Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent. • Manage and mentor WHS professionals within your assigned FCs. • Spend time at the delivery stations and seek input from WHS teams, Associates and leaders on WHS program improvement opportunities. Ensure open communication on status of progress and resolution against these suggestions. • Lead soft tissue injury reduction efforts by performing targeted Kaizens in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures). • Ensure site leadership and Associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required WHS training. • Review for effectiveness the deployed WHS tools and revise to ensure continual improvement. • Partner with corporate and other regional field WHS personnel to leverage global WHS and environmental best practices into NA network standards. BASIC QUALIFICATIONS - Bachelor's degree - 7+ years of increasing responsibilities in safety and/or environmental programs in manufacturing, production, transportation operations, or relevant experience applicable to the role - 7+ years of increasing responsibilities in people and performance management - CPR/First Aid Certification - Experience implementing lean principles and process improvement in an operational environment. - Ability to travel up to 50% - Must be willing to relocate if not currently within region to an office within one of the designated region's sites. - Willingness to work a variety of shifts, including nights and weekends, as required to support direct reports and site needs. PREFERRED QUALIFICATIONS - Master's degree preferred - Road Safety, Fleet Safety, or Transport Safety Experience - Transport for NSW experience - Certified Safety Professional preferred - Experience in a fast-paced, dynamic organization - Interest in long-term career development through assignments in multiple business units across the nation - Prior experience in a management development training program - Track record of effectively managing a safety operation comprising both salaried and hourly staff - Excellent experience in developing others into higher levels of responsibility in an organization - Strong written and verbal communication skills, including comfort interfacing with Directors and VPs. - Strong analytical and problem-solving skills Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Overview Due to internal progression, we have an exceptionalnew opportunity for a VP Process Development to join the growing Operations function at Pragmatic Semiconductor. Based in Durham, UK, and reporting to the SVP Manufacturing &Operations, this is a key leadership position with full strategic responsibility for the development of world-class process technology for advanced semiconductor manufacturing. The ideal candidate will bring highlysignificantexperience in semiconductor process development, as well asa proventrack record of leading and developing high-performing teams. While this is a VP role, we are also open to receiving applications from candidates currently operatingat Head of/Director/Senior Director level who are ready to develop their career to VP level. We are offering a highly competitive benefits package for this position, including Visa/Relocation support (if applicable)to the North East of England, where our new, state of the art fab is based. Key tasks Lead, mentor and develop a semiconductor Process Development team, including Engineers up to Principal level and technicians, to deliver world-class process technology for advanced semiconductor manufacturing, while fostering a culture of innovation, collaboration, and continuous improvement. Define, drive and execute the strategic roadmap for process development, ensuring alignment with company objectives, technology roadmaps, and product requirements. Collaborate with R&D, product engineering, and operations teams to integrate new processes into high-volume manufacturing environments while ensuring scalability, yield, and cost-effectiveness. Work closely with cross-functional teams to resolve technical challenges and optimise processes for both new and existing products. Provide leadership in key technical areas such as flexible substrate, lithography, wet and dry etching, reactive deposition (PECVD, ALD, PVD), metallisation, thermal and laser materials processing, ensuring best-in-class process solutions. Lead the development of new materials, techniques, and equipment that can drive innovation in semiconductor manufacturing. Drive process characterisation, optimisation, and failure analysis to ensure high-quality production outputs. Stay at the forefront of industry advancements, identifying and evaluating emerging technologies, inspection and analysis techniques and process improvements, providing insight and thought leadership to the business. Represent the company at industry conferences, technical forums, and customer meetings to establish thought leadership and build strong partnerships. Qualifications and training The idealcandidate for this role will be educated to Bachelor's or Master'sdegree level in a relevant field such as Physics, Materials Science, Electrical/Electronics or Chemical Engineering(PhD would be advantageous). Skills and experience Significant and broad experience in semiconductor process development, with proven experience in a leadership position, inspiring action across teams. Track record of driving successful product and technology roadmaps. Excellent knowledge of semiconductor fabrication processes and equipment, with hands-on experience in process development and scaling to high-volume manufacturing. Demonstrated expertise in process integration, technology transfer, yield improvement, and advanced process technologies such as advanced packaging. Demonstrable strategic mindset, capable of understanding both short-term and long-term technology needs and balancing them with business objectives. Knowledge of sustainability and environmental regulations in semiconductor manufacturing (desirable). Experience with emerging semiconductor materials (e.g., graphene, gallium nitride, IGZO) or processes relating to flexible substrates on carrier (desirable). Strong communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organisation. Excellent problem-solving, decision-making, and analytical skills. Pragmatic is committed to equity, equality, diversity, and inclusion; we strive to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to be themselves at work. Please let us know if you would like any adjustments to our application and interview process.
Jul 04, 2025
Full time
Overview Due to internal progression, we have an exceptionalnew opportunity for a VP Process Development to join the growing Operations function at Pragmatic Semiconductor. Based in Durham, UK, and reporting to the SVP Manufacturing &Operations, this is a key leadership position with full strategic responsibility for the development of world-class process technology for advanced semiconductor manufacturing. The ideal candidate will bring highlysignificantexperience in semiconductor process development, as well asa proventrack record of leading and developing high-performing teams. While this is a VP role, we are also open to receiving applications from candidates currently operatingat Head of/Director/Senior Director level who are ready to develop their career to VP level. We are offering a highly competitive benefits package for this position, including Visa/Relocation support (if applicable)to the North East of England, where our new, state of the art fab is based. Key tasks Lead, mentor and develop a semiconductor Process Development team, including Engineers up to Principal level and technicians, to deliver world-class process technology for advanced semiconductor manufacturing, while fostering a culture of innovation, collaboration, and continuous improvement. Define, drive and execute the strategic roadmap for process development, ensuring alignment with company objectives, technology roadmaps, and product requirements. Collaborate with R&D, product engineering, and operations teams to integrate new processes into high-volume manufacturing environments while ensuring scalability, yield, and cost-effectiveness. Work closely with cross-functional teams to resolve technical challenges and optimise processes for both new and existing products. Provide leadership in key technical areas such as flexible substrate, lithography, wet and dry etching, reactive deposition (PECVD, ALD, PVD), metallisation, thermal and laser materials processing, ensuring best-in-class process solutions. Lead the development of new materials, techniques, and equipment that can drive innovation in semiconductor manufacturing. Drive process characterisation, optimisation, and failure analysis to ensure high-quality production outputs. Stay at the forefront of industry advancements, identifying and evaluating emerging technologies, inspection and analysis techniques and process improvements, providing insight and thought leadership to the business. Represent the company at industry conferences, technical forums, and customer meetings to establish thought leadership and build strong partnerships. Qualifications and training The idealcandidate for this role will be educated to Bachelor's or Master'sdegree level in a relevant field such as Physics, Materials Science, Electrical/Electronics or Chemical Engineering(PhD would be advantageous). Skills and experience Significant and broad experience in semiconductor process development, with proven experience in a leadership position, inspiring action across teams. Track record of driving successful product and technology roadmaps. Excellent knowledge of semiconductor fabrication processes and equipment, with hands-on experience in process development and scaling to high-volume manufacturing. Demonstrated expertise in process integration, technology transfer, yield improvement, and advanced process technologies such as advanced packaging. Demonstrable strategic mindset, capable of understanding both short-term and long-term technology needs and balancing them with business objectives. Knowledge of sustainability and environmental regulations in semiconductor manufacturing (desirable). Experience with emerging semiconductor materials (e.g., graphene, gallium nitride, IGZO) or processes relating to flexible substrates on carrier (desirable). Strong communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organisation. Excellent problem-solving, decision-making, and analytical skills. Pragmatic is committed to equity, equality, diversity, and inclusion; we strive to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to be themselves at work. Please let us know if you would like any adjustments to our application and interview process.
Company Description "If you can dream it, you can do it" - Walt Disney Publicis Imagine is a bespoke team dedicated to Disney with the purpose of being Disney's most valuable partner in creating the next era of entertainment. This organization operates under Publicis Media, leveraging capabilities across Publicis Groupe, including Epsilon. Our focus is on Disney's four main lines of business: Disney+ Studios Media networks Disneyland Parks and Walt Disney World Designed to be simple, agile, and connected, Publicis Imagine utilizes the latest media innovations to accelerate Disney's growth globally. Data is central to our offerings, powered by Epsilon, enabling us to uncover insights that inform marketing, creative messaging, and media decisions, connecting all aspects of Disney's business to unlock consumer growth. Our team is global, with a hub in White City, London, serving as the EMEA base. We are passionate Disney fans, bringing together talent from various disciplines-client leadership, strategy, planning, data science, content, insights, and execution-in agile squads to deliver for Disney. We are excited to build something new at Publicis and seek talented individuals to join us. We believe in the power of dreaming and doing. We are Publicis Imagine. Dreaming. Doing. Our Commitment: Publicis Imagine promotes a diverse workforce and encourages applications from underrepresented groups. We are committed to equality of opportunity for all applicants regardless of background. Job Description About the role Publicis Imagine, a dedicated agency within Publicis Media, aims to be Disney's most valuable partner in shaping the future of entertainment. We seek an experienced and visionary Head of Digital to oversee our Digital Services across multiple EMEA markets. Based in London, the team provides leadership to Disney and Publicis teams in London and other markets. You will lead three sub-teams within EMEA Digital Services: Digital Planning, Channel Leads (Programmatic, Social, Search), and Data & Technology. This strategic role requires driving innovation, growth, and efficiency for Disney and Publicis, with overarching responsibility for Digital Marketing across Disney's key sectors: Disney Entertainment (Streaming, Film, Theatrical, Networks) Disney Parks, Experiences & Products ESPN You will lead a team building future models for Publicis and delivering excellence in AI, media, data, technology, and innovation. Responsibilities About the work Strategic Leadership Set vision for Publicis Imagine in Digital Marketing, Data & Technology. Drive adoption across Disney and Publicis teams. Align digital marketing strategies with company goals. Identify emerging trends and technologies to keep the agency at the forefront of digital innovation. Oversee digital transformation initiatives to enhance Disney's media effectiveness across EMEA. Team Management Lead three sub-teams within EMEA Digital Services: Digital Planning, Channel Leads, Data & Technology. Mentor digital specialists, oversee daily operations, and support career development. Define and optimize ways of working within Digital Services and across departments. Client Engagement Build relationships with senior Disney stakeholders (Marketing Directors, VPs). Monitor and improve client satisfaction scores. Position as a strategic partner for digital transformation, CRM, and data & technology services. Digital Strategy Oversee digital strategies produced by teams, seeking continuous improvement. Connect cross-disciplinary work to demonstrate value to stakeholders. Develop scalable planning frameworks tailored to Disney. Partnership & Vendor Management Manage relationships with vendors like Google, Meta, TikTok, Amazon, The Trade Desk. Set strategic vision for collaborations to maximize value and innovation. Enhance commercial efficiency through education and regional programs. Agency Leadership Contribute to Publicis Imagine's leadership, culture, and industry innovation. Ensure connectivity within the broader Publicis network, including Epsilon, Sapient, and Digitas. Qualifications What you need to succeed Extensive experience in digital marketing, preferably in a media agency. Proven ability to develop relationships with senior marketing stakeholders. Experience leading large-scale digital transformation programs. Strong knowledge of Search, Social, Programmatic, and cross-channel planning. Excellent communication skills, able to simplify complex concepts and present confidently. Strategic thinker with leadership skills and experience managing diverse teams. Understanding of marketing fundamentals, media planning, and measurement techniques. Knowledge of ad tech industry tools and the marketing tech stack. Analytical skills to interpret data and derive insights. Understanding of agency commercial models and resource management. Experience in the Entertainment sector is a plus but not essential. Additional Information Publicis Imagine offers excellent benefits, including Pension, Life Assurance, Private Medical, Income Protection, and more. Additional perks include: WORK YOUR WORLD : Work anywhere in the world with a Publicis office for up to 6 weeks/year. REFLECTION DAYS : Two paid days off for well-being and self-care. BENEFITS : 24/7 helpline, remote GPs, mental health support, and coaching. FAMILY POLICIES : 26 weeks of full pay for family milestones like maternity, adoption, surrogacy, and shared parental leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP, BIRTHDAY OFF : Additional leave options. LOCAL DISCOUNTS : Membership discounts at local restaurants and retailers. Full benefit details will be shared upon joining. Publicis Groupe operates a hybrid working pattern, with employees in-office three days a week. We support all candidates and aim for a fair assessment process. Please inform us of any circumstances that may require adjustments during the process. Disclosing this information will not affect your application. Check out the Publicis Career Page for more on our inclusive benefits and Employee Action Groups.
Jul 04, 2025
Full time
Company Description "If you can dream it, you can do it" - Walt Disney Publicis Imagine is a bespoke team dedicated to Disney with the purpose of being Disney's most valuable partner in creating the next era of entertainment. This organization operates under Publicis Media, leveraging capabilities across Publicis Groupe, including Epsilon. Our focus is on Disney's four main lines of business: Disney+ Studios Media networks Disneyland Parks and Walt Disney World Designed to be simple, agile, and connected, Publicis Imagine utilizes the latest media innovations to accelerate Disney's growth globally. Data is central to our offerings, powered by Epsilon, enabling us to uncover insights that inform marketing, creative messaging, and media decisions, connecting all aspects of Disney's business to unlock consumer growth. Our team is global, with a hub in White City, London, serving as the EMEA base. We are passionate Disney fans, bringing together talent from various disciplines-client leadership, strategy, planning, data science, content, insights, and execution-in agile squads to deliver for Disney. We are excited to build something new at Publicis and seek talented individuals to join us. We believe in the power of dreaming and doing. We are Publicis Imagine. Dreaming. Doing. Our Commitment: Publicis Imagine promotes a diverse workforce and encourages applications from underrepresented groups. We are committed to equality of opportunity for all applicants regardless of background. Job Description About the role Publicis Imagine, a dedicated agency within Publicis Media, aims to be Disney's most valuable partner in shaping the future of entertainment. We seek an experienced and visionary Head of Digital to oversee our Digital Services across multiple EMEA markets. Based in London, the team provides leadership to Disney and Publicis teams in London and other markets. You will lead three sub-teams within EMEA Digital Services: Digital Planning, Channel Leads (Programmatic, Social, Search), and Data & Technology. This strategic role requires driving innovation, growth, and efficiency for Disney and Publicis, with overarching responsibility for Digital Marketing across Disney's key sectors: Disney Entertainment (Streaming, Film, Theatrical, Networks) Disney Parks, Experiences & Products ESPN You will lead a team building future models for Publicis and delivering excellence in AI, media, data, technology, and innovation. Responsibilities About the work Strategic Leadership Set vision for Publicis Imagine in Digital Marketing, Data & Technology. Drive adoption across Disney and Publicis teams. Align digital marketing strategies with company goals. Identify emerging trends and technologies to keep the agency at the forefront of digital innovation. Oversee digital transformation initiatives to enhance Disney's media effectiveness across EMEA. Team Management Lead three sub-teams within EMEA Digital Services: Digital Planning, Channel Leads, Data & Technology. Mentor digital specialists, oversee daily operations, and support career development. Define and optimize ways of working within Digital Services and across departments. Client Engagement Build relationships with senior Disney stakeholders (Marketing Directors, VPs). Monitor and improve client satisfaction scores. Position as a strategic partner for digital transformation, CRM, and data & technology services. Digital Strategy Oversee digital strategies produced by teams, seeking continuous improvement. Connect cross-disciplinary work to demonstrate value to stakeholders. Develop scalable planning frameworks tailored to Disney. Partnership & Vendor Management Manage relationships with vendors like Google, Meta, TikTok, Amazon, The Trade Desk. Set strategic vision for collaborations to maximize value and innovation. Enhance commercial efficiency through education and regional programs. Agency Leadership Contribute to Publicis Imagine's leadership, culture, and industry innovation. Ensure connectivity within the broader Publicis network, including Epsilon, Sapient, and Digitas. Qualifications What you need to succeed Extensive experience in digital marketing, preferably in a media agency. Proven ability to develop relationships with senior marketing stakeholders. Experience leading large-scale digital transformation programs. Strong knowledge of Search, Social, Programmatic, and cross-channel planning. Excellent communication skills, able to simplify complex concepts and present confidently. Strategic thinker with leadership skills and experience managing diverse teams. Understanding of marketing fundamentals, media planning, and measurement techniques. Knowledge of ad tech industry tools and the marketing tech stack. Analytical skills to interpret data and derive insights. Understanding of agency commercial models and resource management. Experience in the Entertainment sector is a plus but not essential. Additional Information Publicis Imagine offers excellent benefits, including Pension, Life Assurance, Private Medical, Income Protection, and more. Additional perks include: WORK YOUR WORLD : Work anywhere in the world with a Publicis office for up to 6 weeks/year. REFLECTION DAYS : Two paid days off for well-being and self-care. BENEFITS : 24/7 helpline, remote GPs, mental health support, and coaching. FAMILY POLICIES : 26 weeks of full pay for family milestones like maternity, adoption, surrogacy, and shared parental leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP, BIRTHDAY OFF : Additional leave options. LOCAL DISCOUNTS : Membership discounts at local restaurants and retailers. Full benefit details will be shared upon joining. Publicis Groupe operates a hybrid working pattern, with employees in-office three days a week. We support all candidates and aim for a fair assessment process. Please inform us of any circumstances that may require adjustments during the process. Disclosing this information will not affect your application. Check out the Publicis Career Page for more on our inclusive benefits and Employee Action Groups.
Company Description "If you can dream it, you can do it" - Walt Disney Publicis Imagine is a bespoke team dedicated to Disney with the purpose of being Disney's most valuable partner in creating the next era of entertainment. This organization operates under Publicis Media, leveraging capabilities across Publicis Groupe, including Epsilon. Our focus is on Disney's four main lines of business: Disney+ Studios Media networks Disneyland Parks and Walt Disney World Designed to be simple, agile, and connected, Publicis Imagine utilizes the latest media innovations to accelerate Disney's growth globally. Data is central to our offerings, powered by Epsilon, enabling us to uncover insights that inform marketing, creative messaging, and media decisions, connecting all aspects of Disney's business to unlock consumer growth. Our team is global, with a hub in White City, London, serving as the EMEA base. We are passionate Disney fans, bringing together talent from various disciplines-client leadership, strategy, planning, data science, content, insights, and execution-in agile squads to deliver for Disney. We are excited to build something new at Publicis and seek talented individuals to join us. We believe in the power of dreaming and doing. We are Publicis Imagine. Dreaming. Doing. Our Commitment: Publicis Imagine promotes a diverse workforce and encourages applications from underrepresented groups. We are committed to equality of opportunity for all applicants regardless of background. Job Description About the role Publicis Imagine, a dedicated agency within Publicis Media, aims to be Disney's most valuable partner in shaping the future of entertainment. We seek an experienced and visionary Head of Digital to oversee our Digital Services across multiple EMEA markets. Based in London, the team provides leadership to Disney and Publicis teams in London and other markets. You will lead three sub-teams within EMEA Digital Services: Digital Planning, Channel Leads (Programmatic, Social, Search), and Data & Technology. This strategic role requires driving innovation, growth, and efficiency for Disney and Publicis, with overarching responsibility for Digital Marketing across Disney's key sectors: Disney Entertainment (Streaming, Film, Theatrical, Networks) Disney Parks, Experiences & Products ESPN You will lead a team building future models for Publicis and delivering excellence in AI, media, data, technology, and innovation. Responsibilities About the work Strategic Leadership Set vision for Publicis Imagine in Digital Marketing, Data & Technology. Drive adoption across Disney and Publicis teams. Align digital marketing strategies with company goals. Identify emerging trends and technologies to keep the agency at the forefront of digital innovation. Oversee digital transformation initiatives to enhance Disney's media effectiveness across EMEA. Team Management Lead three sub-teams within EMEA Digital Services: Digital Planning, Channel Leads, Data & Technology. Mentor digital specialists, oversee daily operations, and support career development. Define and optimize ways of working within Digital Services and across departments. Client Engagement Build relationships with senior Disney stakeholders (Marketing Directors, VPs). Monitor and improve client satisfaction scores. Position as a strategic partner for digital transformation, CRM, and data & technology services. Digital Strategy Oversee digital strategies produced by teams, seeking continuous improvement. Connect cross-disciplinary work to demonstrate value to stakeholders. Develop scalable planning frameworks tailored to Disney. Partnership & Vendor Management Manage relationships with vendors like Google, Meta, TikTok, Amazon, The Trade Desk. Set strategic vision for collaborations to maximize value and innovation. Enhance commercial efficiency through education and regional programs. Agency Leadership Contribute to Publicis Imagine's leadership, culture, and industry innovation. Ensure connectivity within the broader Publicis network, including Epsilon, Sapient, and Digitas. Qualifications What you need to succeed Extensive experience in digital marketing, preferably in a media agency. Proven ability to develop relationships with senior marketing stakeholders. Experience leading large-scale digital transformation programs. Strong knowledge of Search, Social, Programmatic, and cross-channel planning. Excellent communication skills, able to simplify complex concepts and present confidently. Strategic thinker with leadership skills and experience managing diverse teams. Understanding of marketing fundamentals, media planning, and measurement techniques. Knowledge of ad tech industry tools and the marketing tech stack. Analytical skills to interpret data and derive insights. Understanding of agency commercial models and resource management. Experience in the Entertainment sector is a plus but not essential. Additional Information Publicis Imagine offers excellent benefits, including Pension, Life Assurance, Private Medical, Income Protection, and more. Additional perks include: WORK YOUR WORLD : Work anywhere in the world with a Publicis office for up to 6 weeks/year. REFLECTION DAYS : Two paid days off for well-being and self-care. BENEFITS : 24/7 helpline, remote GPs, mental health support, and coaching. FAMILY POLICIES : 26 weeks of full pay for family milestones like maternity, adoption, surrogacy, and shared parental leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP, BIRTHDAY OFF : Additional leave options. LOCAL DISCOUNTS : Membership discounts at local restaurants and retailers. Full benefit details will be shared upon joining. Publicis Groupe operates a hybrid working pattern, with employees in-office three days a week. We support all candidates and aim for a fair assessment process. Please inform us of any circumstances that may require adjustments during the process. Disclosing this information will not affect your application. Check out the Publicis Career Page for more on our inclusive benefits and Employee Action Groups.
Jul 04, 2025
Full time
Company Description "If you can dream it, you can do it" - Walt Disney Publicis Imagine is a bespoke team dedicated to Disney with the purpose of being Disney's most valuable partner in creating the next era of entertainment. This organization operates under Publicis Media, leveraging capabilities across Publicis Groupe, including Epsilon. Our focus is on Disney's four main lines of business: Disney+ Studios Media networks Disneyland Parks and Walt Disney World Designed to be simple, agile, and connected, Publicis Imagine utilizes the latest media innovations to accelerate Disney's growth globally. Data is central to our offerings, powered by Epsilon, enabling us to uncover insights that inform marketing, creative messaging, and media decisions, connecting all aspects of Disney's business to unlock consumer growth. Our team is global, with a hub in White City, London, serving as the EMEA base. We are passionate Disney fans, bringing together talent from various disciplines-client leadership, strategy, planning, data science, content, insights, and execution-in agile squads to deliver for Disney. We are excited to build something new at Publicis and seek talented individuals to join us. We believe in the power of dreaming and doing. We are Publicis Imagine. Dreaming. Doing. Our Commitment: Publicis Imagine promotes a diverse workforce and encourages applications from underrepresented groups. We are committed to equality of opportunity for all applicants regardless of background. Job Description About the role Publicis Imagine, a dedicated agency within Publicis Media, aims to be Disney's most valuable partner in shaping the future of entertainment. We seek an experienced and visionary Head of Digital to oversee our Digital Services across multiple EMEA markets. Based in London, the team provides leadership to Disney and Publicis teams in London and other markets. You will lead three sub-teams within EMEA Digital Services: Digital Planning, Channel Leads (Programmatic, Social, Search), and Data & Technology. This strategic role requires driving innovation, growth, and efficiency for Disney and Publicis, with overarching responsibility for Digital Marketing across Disney's key sectors: Disney Entertainment (Streaming, Film, Theatrical, Networks) Disney Parks, Experiences & Products ESPN You will lead a team building future models for Publicis and delivering excellence in AI, media, data, technology, and innovation. Responsibilities About the work Strategic Leadership Set vision for Publicis Imagine in Digital Marketing, Data & Technology. Drive adoption across Disney and Publicis teams. Align digital marketing strategies with company goals. Identify emerging trends and technologies to keep the agency at the forefront of digital innovation. Oversee digital transformation initiatives to enhance Disney's media effectiveness across EMEA. Team Management Lead three sub-teams within EMEA Digital Services: Digital Planning, Channel Leads, Data & Technology. Mentor digital specialists, oversee daily operations, and support career development. Define and optimize ways of working within Digital Services and across departments. Client Engagement Build relationships with senior Disney stakeholders (Marketing Directors, VPs). Monitor and improve client satisfaction scores. Position as a strategic partner for digital transformation, CRM, and data & technology services. Digital Strategy Oversee digital strategies produced by teams, seeking continuous improvement. Connect cross-disciplinary work to demonstrate value to stakeholders. Develop scalable planning frameworks tailored to Disney. Partnership & Vendor Management Manage relationships with vendors like Google, Meta, TikTok, Amazon, The Trade Desk. Set strategic vision for collaborations to maximize value and innovation. Enhance commercial efficiency through education and regional programs. Agency Leadership Contribute to Publicis Imagine's leadership, culture, and industry innovation. Ensure connectivity within the broader Publicis network, including Epsilon, Sapient, and Digitas. Qualifications What you need to succeed Extensive experience in digital marketing, preferably in a media agency. Proven ability to develop relationships with senior marketing stakeholders. Experience leading large-scale digital transformation programs. Strong knowledge of Search, Social, Programmatic, and cross-channel planning. Excellent communication skills, able to simplify complex concepts and present confidently. Strategic thinker with leadership skills and experience managing diverse teams. Understanding of marketing fundamentals, media planning, and measurement techniques. Knowledge of ad tech industry tools and the marketing tech stack. Analytical skills to interpret data and derive insights. Understanding of agency commercial models and resource management. Experience in the Entertainment sector is a plus but not essential. Additional Information Publicis Imagine offers excellent benefits, including Pension, Life Assurance, Private Medical, Income Protection, and more. Additional perks include: WORK YOUR WORLD : Work anywhere in the world with a Publicis office for up to 6 weeks/year. REFLECTION DAYS : Two paid days off for well-being and self-care. BENEFITS : 24/7 helpline, remote GPs, mental health support, and coaching. FAMILY POLICIES : 26 weeks of full pay for family milestones like maternity, adoption, surrogacy, and shared parental leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP, BIRTHDAY OFF : Additional leave options. LOCAL DISCOUNTS : Membership discounts at local restaurants and retailers. Full benefit details will be shared upon joining. Publicis Groupe operates a hybrid working pattern, with employees in-office three days a week. We support all candidates and aim for a fair assessment process. Please inform us of any circumstances that may require adjustments during the process. Disclosing this information will not affect your application. Check out the Publicis Career Page for more on our inclusive benefits and Employee Action Groups.
People Solutions Consultant page is loaded People Solutions Consultant Apply locations UK, London UK, York time type Full time posted on Posted Yesterday job requisition id R Job Type: Fixed Term Build a brilliant future with Hiscox People Solutions Consultant 12mth Fixed Term Contract London OR York based - Hybrid The Role We are seeking a dynamic People Solutions Consultant to help drive and support the global business agenda. Partnering with senior business stakeholders, Centres of Expertise, Strategic People Partners, and People Directors this role will implement initiatives that align with the Hiscox 2030 strategy. In this role, you will leverage analytics to inform organisational effectiveness and ensure successful implementation through effective project management practices. You will provide essential support to group-wide strategic initiatives, contributing to a transformative journey significantly impacting the future of work at Hiscox. If you are ready to take on a new challenge and be part of a team dedicated to driving change and innovation, we encourage you to apply! About the People Team The Hiscox People Function is embarking on an inspiring and forward-thinking transformation journey to establish a colleague-centric employee value proposition (EVP) that will be delivered through a digital-first approach. Our aim is to create scalable and standardised people propositions through our Centres of Expertise (CoE) that will have a significant impact, be relevant, and focus on building Hiscox's future capabilities. Our ultimate goal is to empower colleagues to reach their full potential with the support of inspirational leaders who exemplify the Hiscox values and put the organisation at the forefront of their decision-making. We strive to become an insight-led and digitally fluent people function, that leverages data to enable informed decision-making and shape a workforce that is both customer-centric and commercially viable. We are dedicated to being a strategic partner to the business by delivering innovative HR strategies and solutions that drive business performance, high performance culture and a continuous improvement, growth mindset. Our vision is to create a collaborative and diverse workplace culture whereby Hiscox is recognised as the best place to thrive and grow your career in the insurance industry. Key Responsibilities Consultancy & Advisory Services: Act as an internal consultant, partnering with the People Function and business leaders to deliver strategic projects and cyclical activities. Utilise storytelling skills to craft presentations and reports for senior stakeholders, supporting buy-in for change initiatives. Manage multiple initiatives simultaneously, ensuring timely completion and consistent follow-through. Analyse data to generate insights to inform decision-making and workforce planning. Manage people risk and workforce health through data analysis. • Champion people solutions and products across the function and within the business. Strategic Projects: Support and advise leaders in managing organisational change and transformation, ensuring HR projects and initiatives are strategically aligned. • Design, plan, and develop people solutions using qualitative and quantitative data analysis to produce findings and recommendations. Take full ownership of key HR projects and initiatives, from conceptualisation to delivery, ensuring alignment with business priorities. Manage stakeholder relationships with Strategic People Partners and leaders to gain insights and knowledge that support project requirements. Maintain awareness of industry practices by monitoring market trends and understanding the broader industry workforce landscape. Track and assess progress, identifying risks and implementing mitigation strategies. • Ensure thorough project closure by reviewing outcomes and confirming deliverables meet quality standards and stakeholder expectations. Evaluate project outcomes and apply continuous improvement practices, such as performance metrics and lessons learned, to enhance future initiatives. Project Management & Execution: Develop detailed project plans outlining scope, goals, timelines, resources, budgets, and risk mitigation strategies; co-ordinate cross-functional teams i.e. Comms, Finance for successful execution within scope, on time, and within budget. Engage and manage multiple stakeholders with clear communication, setting expectations, addressing concerns promptly, and building strong relationships to foster collaboration and buy-in. Use project management tools to track progress, monitor key performance indicators, and provide regular updates to leadership on milestones and potential challenges. Develop and execute change management strategies with relevant Centre of Expertise to ensure smooth transitions during organisational changes, minimising disruption and maximising colleague buy-in. Cyclical Processes: Manage cyclical processes, such as year-end procedures and talent reviews, from start to finish, collaborating with centres of expertise (COEs) to establish clear timelines, communications, and strategies for advancing outcomes. Lead the delivery of cyclical processes for the business, ensuring effective stakeholder management with People Directors and Strategic People Partners. Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements. Qualifications & Experience Extensive experience in HR consultancy, project management, and organisational design within dynamic and innovative environments Proven track record of successfully leading strategic HR projects and initiatives that align with business strategies and drive organisational change. Able to analyse data, formulate findings, and provide data-based recommendations. • Proficiency in the full range of Microsoft Office applications (PowerPoint, Excel, Word, Outlook, and Teams). Performance management expertise Engagement and comms Workforce planning and skills taxonomy experience Workforce change - experience of large-scale, global organisational change specifically including TUPE/ Acquired Rights Directive Toolkit creation and development to upskill managers Strong foundation in employment law and extensive familiarity with HR standard methodologies related to Change and Employee Relations. Proven experience in leading change programmes connected to operating model and organisational design. Flexibility to travel when required. Degree in Human Resources, Business Administration, or a related field; advanced degree or certifications in HR or project management is desired but not mandatory. Personal Attributes Dynamic and innovative mindset, with a strong desire to lead and drive transformation within an organisation. Proactive and collaborative approach to working with cross-functional teams and stakeholders. Strong project management and interpersonal skills, capable of building relationships and fostering collaboration across the organisation. About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. Work with amazing people and be part of a unique culture . click apply for full job details
Jul 04, 2025
Full time
People Solutions Consultant page is loaded People Solutions Consultant Apply locations UK, London UK, York time type Full time posted on Posted Yesterday job requisition id R Job Type: Fixed Term Build a brilliant future with Hiscox People Solutions Consultant 12mth Fixed Term Contract London OR York based - Hybrid The Role We are seeking a dynamic People Solutions Consultant to help drive and support the global business agenda. Partnering with senior business stakeholders, Centres of Expertise, Strategic People Partners, and People Directors this role will implement initiatives that align with the Hiscox 2030 strategy. In this role, you will leverage analytics to inform organisational effectiveness and ensure successful implementation through effective project management practices. You will provide essential support to group-wide strategic initiatives, contributing to a transformative journey significantly impacting the future of work at Hiscox. If you are ready to take on a new challenge and be part of a team dedicated to driving change and innovation, we encourage you to apply! About the People Team The Hiscox People Function is embarking on an inspiring and forward-thinking transformation journey to establish a colleague-centric employee value proposition (EVP) that will be delivered through a digital-first approach. Our aim is to create scalable and standardised people propositions through our Centres of Expertise (CoE) that will have a significant impact, be relevant, and focus on building Hiscox's future capabilities. Our ultimate goal is to empower colleagues to reach their full potential with the support of inspirational leaders who exemplify the Hiscox values and put the organisation at the forefront of their decision-making. We strive to become an insight-led and digitally fluent people function, that leverages data to enable informed decision-making and shape a workforce that is both customer-centric and commercially viable. We are dedicated to being a strategic partner to the business by delivering innovative HR strategies and solutions that drive business performance, high performance culture and a continuous improvement, growth mindset. Our vision is to create a collaborative and diverse workplace culture whereby Hiscox is recognised as the best place to thrive and grow your career in the insurance industry. Key Responsibilities Consultancy & Advisory Services: Act as an internal consultant, partnering with the People Function and business leaders to deliver strategic projects and cyclical activities. Utilise storytelling skills to craft presentations and reports for senior stakeholders, supporting buy-in for change initiatives. Manage multiple initiatives simultaneously, ensuring timely completion and consistent follow-through. Analyse data to generate insights to inform decision-making and workforce planning. Manage people risk and workforce health through data analysis. • Champion people solutions and products across the function and within the business. Strategic Projects: Support and advise leaders in managing organisational change and transformation, ensuring HR projects and initiatives are strategically aligned. • Design, plan, and develop people solutions using qualitative and quantitative data analysis to produce findings and recommendations. Take full ownership of key HR projects and initiatives, from conceptualisation to delivery, ensuring alignment with business priorities. Manage stakeholder relationships with Strategic People Partners and leaders to gain insights and knowledge that support project requirements. Maintain awareness of industry practices by monitoring market trends and understanding the broader industry workforce landscape. Track and assess progress, identifying risks and implementing mitigation strategies. • Ensure thorough project closure by reviewing outcomes and confirming deliverables meet quality standards and stakeholder expectations. Evaluate project outcomes and apply continuous improvement practices, such as performance metrics and lessons learned, to enhance future initiatives. Project Management & Execution: Develop detailed project plans outlining scope, goals, timelines, resources, budgets, and risk mitigation strategies; co-ordinate cross-functional teams i.e. Comms, Finance for successful execution within scope, on time, and within budget. Engage and manage multiple stakeholders with clear communication, setting expectations, addressing concerns promptly, and building strong relationships to foster collaboration and buy-in. Use project management tools to track progress, monitor key performance indicators, and provide regular updates to leadership on milestones and potential challenges. Develop and execute change management strategies with relevant Centre of Expertise to ensure smooth transitions during organisational changes, minimising disruption and maximising colleague buy-in. Cyclical Processes: Manage cyclical processes, such as year-end procedures and talent reviews, from start to finish, collaborating with centres of expertise (COEs) to establish clear timelines, communications, and strategies for advancing outcomes. Lead the delivery of cyclical processes for the business, ensuring effective stakeholder management with People Directors and Strategic People Partners. Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements. Qualifications & Experience Extensive experience in HR consultancy, project management, and organisational design within dynamic and innovative environments Proven track record of successfully leading strategic HR projects and initiatives that align with business strategies and drive organisational change. Able to analyse data, formulate findings, and provide data-based recommendations. • Proficiency in the full range of Microsoft Office applications (PowerPoint, Excel, Word, Outlook, and Teams). Performance management expertise Engagement and comms Workforce planning and skills taxonomy experience Workforce change - experience of large-scale, global organisational change specifically including TUPE/ Acquired Rights Directive Toolkit creation and development to upskill managers Strong foundation in employment law and extensive familiarity with HR standard methodologies related to Change and Employee Relations. Proven experience in leading change programmes connected to operating model and organisational design. Flexibility to travel when required. Degree in Human Resources, Business Administration, or a related field; advanced degree or certifications in HR or project management is desired but not mandatory. Personal Attributes Dynamic and innovative mindset, with a strong desire to lead and drive transformation within an organisation. Proactive and collaborative approach to working with cross-functional teams and stakeholders. Strong project management and interpersonal skills, capable of building relationships and fostering collaboration across the organisation. About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. Work with amazing people and be part of a unique culture . click apply for full job details
People Solutions Consultant page is loaded People Solutions Consultant Apply locations UK, London UK, York time type Full time posted on Posted Yesterday job requisition id R Job Type: Fixed Term Build a brilliant future with Hiscox People Solutions Consultant 12mth Fixed Term Contract London OR York based - Hybrid The Role We are seeking a dynamic People Solutions Consultant to help drive and support the global business agenda. Partnering with senior business stakeholders, Centres of Expertise, Strategic People Partners, and People Directors this role will implement initiatives that align with the Hiscox 2030 strategy. In this role, you will leverage analytics to inform organisational effectiveness and ensure successful implementation through effective project management practices. You will provide essential support to group-wide strategic initiatives, contributing to a transformative journey significantly impacting the future of work at Hiscox. If you are ready to take on a new challenge and be part of a team dedicated to driving change and innovation, we encourage you to apply! About the People Team The Hiscox People Function is embarking on an inspiring and forward-thinking transformation journey to establish a colleague-centric employee value proposition (EVP) that will be delivered through a digital-first approach. Our aim is to create scalable and standardised people propositions through our Centres of Expertise (CoE) that will have a significant impact, be relevant, and focus on building Hiscox's future capabilities. Our ultimate goal is to empower colleagues to reach their full potential with the support of inspirational leaders who exemplify the Hiscox values and put the organisation at the forefront of their decision-making. We strive to become an insight-led and digitally fluent people function, that leverages data to enable informed decision-making and shape a workforce that is both customer-centric and commercially viable. We are dedicated to being a strategic partner to the business by delivering innovative HR strategies and solutions that drive business performance, high performance culture and a continuous improvement, growth mindset. Our vision is to create a collaborative and diverse workplace culture whereby Hiscox is recognised as the best place to thrive and grow your career in the insurance industry. Key Responsibilities Consultancy & Advisory Services: Act as an internal consultant, partnering with the People Function and business leaders to deliver strategic projects and cyclical activities. Utilise storytelling skills to craft presentations and reports for senior stakeholders, supporting buy-in for change initiatives. Manage multiple initiatives simultaneously, ensuring timely completion and consistent follow-through. Analyse data to generate insights to inform decision-making and workforce planning. Manage people risk and workforce health through data analysis. • Champion people solutions and products across the function and within the business. Strategic Projects: Support and advise leaders in managing organisational change and transformation, ensuring HR projects and initiatives are strategically aligned. • Design, plan, and develop people solutions using qualitative and quantitative data analysis to produce findings and recommendations. Take full ownership of key HR projects and initiatives, from conceptualisation to delivery, ensuring alignment with business priorities. Manage stakeholder relationships with Strategic People Partners and leaders to gain insights and knowledge that support project requirements. Maintain awareness of industry practices by monitoring market trends and understanding the broader industry workforce landscape. Track and assess progress, identifying risks and implementing mitigation strategies. • Ensure thorough project closure by reviewing outcomes and confirming deliverables meet quality standards and stakeholder expectations. Evaluate project outcomes and apply continuous improvement practices, such as performance metrics and lessons learned, to enhance future initiatives. Project Management & Execution: Develop detailed project plans outlining scope, goals, timelines, resources, budgets, and risk mitigation strategies; co-ordinate cross-functional teams i.e. Comms, Finance for successful execution within scope, on time, and within budget. Engage and manage multiple stakeholders with clear communication, setting expectations, addressing concerns promptly, and building strong relationships to foster collaboration and buy-in. Use project management tools to track progress, monitor key performance indicators, and provide regular updates to leadership on milestones and potential challenges. Develop and execute change management strategies with relevant Centre of Expertise to ensure smooth transitions during organisational changes, minimising disruption and maximising colleague buy-in. Cyclical Processes: Manage cyclical processes, such as year-end procedures and talent reviews, from start to finish, collaborating with centres of expertise (COEs) to establish clear timelines, communications, and strategies for advancing outcomes. Lead the delivery of cyclical processes for the business, ensuring effective stakeholder management with People Directors and Strategic People Partners. Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements. Qualifications & Experience Extensive experience in HR consultancy, project management, and organisational design within dynamic and innovative environments Proven track record of successfully leading strategic HR projects and initiatives that align with business strategies and drive organisational change. Able to analyse data, formulate findings, and provide data-based recommendations. • Proficiency in the full range of Microsoft Office applications (PowerPoint, Excel, Word, Outlook, and Teams). Performance management expertise Engagement and comms Workforce planning and skills taxonomy experience Workforce change - experience of large-scale, global organisational change specifically including TUPE/ Acquired Rights Directive Toolkit creation and development to upskill managers Strong foundation in employment law and extensive familiarity with HR standard methodologies related to Change and Employee Relations. Proven experience in leading change programmes connected to operating model and organisational design. Flexibility to travel when required. Degree in Human Resources, Business Administration, or a related field; advanced degree or certifications in HR or project management is desired but not mandatory. Personal Attributes Dynamic and innovative mindset, with a strong desire to lead and drive transformation within an organisation. Proactive and collaborative approach to working with cross-functional teams and stakeholders. Strong project management and interpersonal skills, capable of building relationships and fostering collaboration across the organisation. About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. Work with amazing people and be part of a unique culture . click apply for full job details
Jul 04, 2025
Full time
People Solutions Consultant page is loaded People Solutions Consultant Apply locations UK, London UK, York time type Full time posted on Posted Yesterday job requisition id R Job Type: Fixed Term Build a brilliant future with Hiscox People Solutions Consultant 12mth Fixed Term Contract London OR York based - Hybrid The Role We are seeking a dynamic People Solutions Consultant to help drive and support the global business agenda. Partnering with senior business stakeholders, Centres of Expertise, Strategic People Partners, and People Directors this role will implement initiatives that align with the Hiscox 2030 strategy. In this role, you will leverage analytics to inform organisational effectiveness and ensure successful implementation through effective project management practices. You will provide essential support to group-wide strategic initiatives, contributing to a transformative journey significantly impacting the future of work at Hiscox. If you are ready to take on a new challenge and be part of a team dedicated to driving change and innovation, we encourage you to apply! About the People Team The Hiscox People Function is embarking on an inspiring and forward-thinking transformation journey to establish a colleague-centric employee value proposition (EVP) that will be delivered through a digital-first approach. Our aim is to create scalable and standardised people propositions through our Centres of Expertise (CoE) that will have a significant impact, be relevant, and focus on building Hiscox's future capabilities. Our ultimate goal is to empower colleagues to reach their full potential with the support of inspirational leaders who exemplify the Hiscox values and put the organisation at the forefront of their decision-making. We strive to become an insight-led and digitally fluent people function, that leverages data to enable informed decision-making and shape a workforce that is both customer-centric and commercially viable. We are dedicated to being a strategic partner to the business by delivering innovative HR strategies and solutions that drive business performance, high performance culture and a continuous improvement, growth mindset. Our vision is to create a collaborative and diverse workplace culture whereby Hiscox is recognised as the best place to thrive and grow your career in the insurance industry. Key Responsibilities Consultancy & Advisory Services: Act as an internal consultant, partnering with the People Function and business leaders to deliver strategic projects and cyclical activities. Utilise storytelling skills to craft presentations and reports for senior stakeholders, supporting buy-in for change initiatives. Manage multiple initiatives simultaneously, ensuring timely completion and consistent follow-through. Analyse data to generate insights to inform decision-making and workforce planning. Manage people risk and workforce health through data analysis. • Champion people solutions and products across the function and within the business. Strategic Projects: Support and advise leaders in managing organisational change and transformation, ensuring HR projects and initiatives are strategically aligned. • Design, plan, and develop people solutions using qualitative and quantitative data analysis to produce findings and recommendations. Take full ownership of key HR projects and initiatives, from conceptualisation to delivery, ensuring alignment with business priorities. Manage stakeholder relationships with Strategic People Partners and leaders to gain insights and knowledge that support project requirements. Maintain awareness of industry practices by monitoring market trends and understanding the broader industry workforce landscape. Track and assess progress, identifying risks and implementing mitigation strategies. • Ensure thorough project closure by reviewing outcomes and confirming deliverables meet quality standards and stakeholder expectations. Evaluate project outcomes and apply continuous improvement practices, such as performance metrics and lessons learned, to enhance future initiatives. Project Management & Execution: Develop detailed project plans outlining scope, goals, timelines, resources, budgets, and risk mitigation strategies; co-ordinate cross-functional teams i.e. Comms, Finance for successful execution within scope, on time, and within budget. Engage and manage multiple stakeholders with clear communication, setting expectations, addressing concerns promptly, and building strong relationships to foster collaboration and buy-in. Use project management tools to track progress, monitor key performance indicators, and provide regular updates to leadership on milestones and potential challenges. Develop and execute change management strategies with relevant Centre of Expertise to ensure smooth transitions during organisational changes, minimising disruption and maximising colleague buy-in. Cyclical Processes: Manage cyclical processes, such as year-end procedures and talent reviews, from start to finish, collaborating with centres of expertise (COEs) to establish clear timelines, communications, and strategies for advancing outcomes. Lead the delivery of cyclical processes for the business, ensuring effective stakeholder management with People Directors and Strategic People Partners. Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements. Qualifications & Experience Extensive experience in HR consultancy, project management, and organisational design within dynamic and innovative environments Proven track record of successfully leading strategic HR projects and initiatives that align with business strategies and drive organisational change. Able to analyse data, formulate findings, and provide data-based recommendations. • Proficiency in the full range of Microsoft Office applications (PowerPoint, Excel, Word, Outlook, and Teams). Performance management expertise Engagement and comms Workforce planning and skills taxonomy experience Workforce change - experience of large-scale, global organisational change specifically including TUPE/ Acquired Rights Directive Toolkit creation and development to upskill managers Strong foundation in employment law and extensive familiarity with HR standard methodologies related to Change and Employee Relations. Proven experience in leading change programmes connected to operating model and organisational design. Flexibility to travel when required. Degree in Human Resources, Business Administration, or a related field; advanced degree or certifications in HR or project management is desired but not mandatory. Personal Attributes Dynamic and innovative mindset, with a strong desire to lead and drive transformation within an organisation. Proactive and collaborative approach to working with cross-functional teams and stakeholders. Strong project management and interpersonal skills, capable of building relationships and fostering collaboration across the organisation. About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. Work with amazing people and be part of a unique culture . click apply for full job details
Job ID: Amazon EU SARL (Italy Branch) - D68 Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Selling Partners (SPs) are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices. Over 2 million Sellers sell on Amazon and we obsess over providing world class support to them. In EU, we continue to observe an unprecedented wave of legislation that impacts SP experience (for sellers and vendors), constrains selection and jeopardizes growth. This increases the complexity and cost of selling in EU and makes compliance the primary barrier to SP launches in the region. Key job responsibilities In this role you will: • Work with Pan EU account management teams to drive vendor outreach and de-risking goals • Initiate, define, plan and manage the roll out of the program features and enhancements based on the legislative changes in the product compliance space • Own weekly and monthly reporting on the state of the initiatives you own. Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns • Manage engagement with multiple stakeholders in US, India and EU including Tax, Legal, Operations, Tech, Retail and RBS. • Define the product vision and strategy • Identify opportunities, create business cases, and champion your vision to build organizational alignment around priorities, features, and capabilities required to scale your product. • Own the end to end launch of features from requirements to release. • Work closely with engineering, go to market, operations and other product teams to define and improve your product and customer experience • Define, prioritize, and plan the resources needed for successful product delivery • Communicate product releases, impact and timelines to leaders and stakeholders A day in the life About the team Who are we? We are part of the Stores Compliance team, born in 2018. We started our journey with a team of 15 individuals which has now grown to 400+ team members in 6 regions. We represent more than 9 job families, 25+ nationalities and diverse talent. Our core values are innovation, inclusion and building others. We write on walls, obsess about our sellers and vendors and are known for our resilience. As the De-risking Manager, you will play a crucial role in identifying, assessing, and mitigating legal risks associated with one or more program level components, ensuring compliance with regulatory requirements. This is a unique opportunity to manage a product and program setup that has multi-billion-dollar impact for Amazon. The candidate should have strong communication skills to work closely with stakeholders across multiple stores and functions. The successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail, and ability to work in a fast-paced landscape. This is a high visibility role across WW Director and VP groups at Amazon. BASIC QUALIFICATIONS - BS or BA in computer science, engineering, math, finance, or economics - Program management or consulting experience in technology focused business - Team orientation and willingness to roll up sleeves to solve complex, dynamic challenges - Strong relationships building skills; experience managing stakeholders and partners to drive cross functional programs - Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders - Ability to collaborate with and effectively influence remote teams in multiple time zones PREFERRED QUALIFICATIONS - MBA from a leading business school - Program management experience - Advanced Knowledge of SQL and VBA or willingness to learn - Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments - History of developing business strategy in conjunction with senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 19, 2025 (Updated about 15 hours ago) Posted: June 26, 2025 (Updated about 17 hours ago) Posted: June 25, 2025 (Updated 1 day ago) Posted: June 19, 2025 (Updated 8 days ago) Posted: June 17, 2025 (Updated 10 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Jul 04, 2025
Full time
Job ID: Amazon EU SARL (Italy Branch) - D68 Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Selling Partners (SPs) are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices. Over 2 million Sellers sell on Amazon and we obsess over providing world class support to them. In EU, we continue to observe an unprecedented wave of legislation that impacts SP experience (for sellers and vendors), constrains selection and jeopardizes growth. This increases the complexity and cost of selling in EU and makes compliance the primary barrier to SP launches in the region. Key job responsibilities In this role you will: • Work with Pan EU account management teams to drive vendor outreach and de-risking goals • Initiate, define, plan and manage the roll out of the program features and enhancements based on the legislative changes in the product compliance space • Own weekly and monthly reporting on the state of the initiatives you own. Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns • Manage engagement with multiple stakeholders in US, India and EU including Tax, Legal, Operations, Tech, Retail and RBS. • Define the product vision and strategy • Identify opportunities, create business cases, and champion your vision to build organizational alignment around priorities, features, and capabilities required to scale your product. • Own the end to end launch of features from requirements to release. • Work closely with engineering, go to market, operations and other product teams to define and improve your product and customer experience • Define, prioritize, and plan the resources needed for successful product delivery • Communicate product releases, impact and timelines to leaders and stakeholders A day in the life About the team Who are we? We are part of the Stores Compliance team, born in 2018. We started our journey with a team of 15 individuals which has now grown to 400+ team members in 6 regions. We represent more than 9 job families, 25+ nationalities and diverse talent. Our core values are innovation, inclusion and building others. We write on walls, obsess about our sellers and vendors and are known for our resilience. As the De-risking Manager, you will play a crucial role in identifying, assessing, and mitigating legal risks associated with one or more program level components, ensuring compliance with regulatory requirements. This is a unique opportunity to manage a product and program setup that has multi-billion-dollar impact for Amazon. The candidate should have strong communication skills to work closely with stakeholders across multiple stores and functions. The successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail, and ability to work in a fast-paced landscape. This is a high visibility role across WW Director and VP groups at Amazon. BASIC QUALIFICATIONS - BS or BA in computer science, engineering, math, finance, or economics - Program management or consulting experience in technology focused business - Team orientation and willingness to roll up sleeves to solve complex, dynamic challenges - Strong relationships building skills; experience managing stakeholders and partners to drive cross functional programs - Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders - Ability to collaborate with and effectively influence remote teams in multiple time zones PREFERRED QUALIFICATIONS - MBA from a leading business school - Program management experience - Advanced Knowledge of SQL and VBA or willingness to learn - Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments - History of developing business strategy in conjunction with senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 19, 2025 (Updated about 15 hours ago) Posted: June 26, 2025 (Updated about 17 hours ago) Posted: June 25, 2025 (Updated 1 day ago) Posted: June 19, 2025 (Updated 8 days ago) Posted: June 17, 2025 (Updated 10 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As a Lead Product Manager in Operations, you will lead high-impact initiatives, to enhance Monzo's award-winning customer support. As a senior member of Monzo's product team, you'll be responsible for defining the strategy and setting a high bar for impact and execution, requiring complex stakeholder alignment and coordination across multiple cross-functional teams. You'll partner closely with directors in Product, Engineering, Data, and Design to help shape Monzo's product strategy for Customer Support and drive innovation within the team. We're now gearing up for our next phase of growth, from 10 million to 20 million customers. What you'll be working on: Our Mission: The Operations team is on a mission to deliver an effortless experience for everyone - helping Monzo deliver on its mission of making money work for everyone. We enable the efficient growth of the company creating and revising the operating model and systems that scale as Monzo grows, that give us repeatability and flexibility and allows us to safely diversify into new products and locations We obsess over customer service experience and good customer outcomes that add value to the business and helps us to improve customer loyalty as we grow We build lean, tech-led servicing experiences, first What you'll be working on: As a Lead Product Manager for our Ops team, you'll ensure that we continue to meet and exceed the needs and expectations of our customers, and drive continued customer growth and scalability. That means you'll: Create a product strategy for your area, balancing work to create long-term growth and engagement, and work to hit short-term targets. Collaborate with engineering, design, data, user research and marketing to identify and validate new opportunities. Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives. Create delightful experiences that solve user needs and pain points. Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned, as well as with legal, compliance and regulatory affairs where relevant Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time. You should apply if: You've shipped world-class products at a fast growing company. You have a track record of leading the development of market-leading value propositions that drive significant growth at scale. You're data-driven and commercial. You have a proven track record of making an impact through experimentation and optimisation. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're able to motivate, energise and inspire people towards a common goal. You're passionate about building value for customers and not just achieving business results. You're intellectually honest about your work's performance, continually striving for improvement. You can systematically break down and solve complex problems. You're able to make good decisions in complex situations where there's often no "right answer". You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You're a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience. You're excited by what we're doing at Monzo, especially the opportunity to help us scale and provide amazing customer experiences. The interview process: Our interview process involves 4 main stages: Initial Call with Hiring Manager Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. A final stage with a VP or CPO within the Product team Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: ️ We can help you relocate to the UK We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc - at least monthly - meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Please describe your experience that highlights your product strategy, vision, execution and impact at a senior level? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select How would your describe your ethnicity? Select By checking this box, I consent to Monzo collecting, storing . click apply for full job details
Jul 04, 2025
Full time
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As a Lead Product Manager in Operations, you will lead high-impact initiatives, to enhance Monzo's award-winning customer support. As a senior member of Monzo's product team, you'll be responsible for defining the strategy and setting a high bar for impact and execution, requiring complex stakeholder alignment and coordination across multiple cross-functional teams. You'll partner closely with directors in Product, Engineering, Data, and Design to help shape Monzo's product strategy for Customer Support and drive innovation within the team. We're now gearing up for our next phase of growth, from 10 million to 20 million customers. What you'll be working on: Our Mission: The Operations team is on a mission to deliver an effortless experience for everyone - helping Monzo deliver on its mission of making money work for everyone. We enable the efficient growth of the company creating and revising the operating model and systems that scale as Monzo grows, that give us repeatability and flexibility and allows us to safely diversify into new products and locations We obsess over customer service experience and good customer outcomes that add value to the business and helps us to improve customer loyalty as we grow We build lean, tech-led servicing experiences, first What you'll be working on: As a Lead Product Manager for our Ops team, you'll ensure that we continue to meet and exceed the needs and expectations of our customers, and drive continued customer growth and scalability. That means you'll: Create a product strategy for your area, balancing work to create long-term growth and engagement, and work to hit short-term targets. Collaborate with engineering, design, data, user research and marketing to identify and validate new opportunities. Lead the planning process and associated roadmap prioritisation ensuring alignment within the team and with wider business goals and objectives. Create delightful experiences that solve user needs and pain points. Work with cross-functional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned, as well as with legal, compliance and regulatory affairs where relevant Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time. You should apply if: You've shipped world-class products at a fast growing company. You have a track record of leading the development of market-leading value propositions that drive significant growth at scale. You're data-driven and commercial. You have a proven track record of making an impact through experimentation and optimisation. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're able to motivate, energise and inspire people towards a common goal. You're passionate about building value for customers and not just achieving business results. You're intellectually honest about your work's performance, continually striving for improvement. You can systematically break down and solve complex problems. You're able to make good decisions in complex situations where there's often no "right answer". You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You're a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience. You're excited by what we're doing at Monzo, especially the opportunity to help us scale and provide amazing customer experiences. The interview process: Our interview process involves 4 main stages: Initial Call with Hiring Manager Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. A final stage with a VP or CPO within the Product team Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: ️ We can help you relocate to the UK We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc - at least monthly - meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Please describe your experience that highlights your product strategy, vision, execution and impact at a senior level? Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select How would your describe your ethnicity? Select By checking this box, I consent to Monzo collecting, storing . click apply for full job details
Global major capital projects firm with operations across all sectors require an IT Security Specialist. Working with the IT Infrastructure team to provide advice and guidance on IT security and further develop IT policies and processes across a multi-region infrastructure consisting of 4000+ staff and 70+ sites. Education Requirements - NA Industry - Capital Infrastructure Projects Job Location - 2 Globe Road, Leeds Work Hours - 9 - 5.30pm Responsibilities As a member of the IT Infrastructure team, you will review all aspects of the IT environment and its components. This role shall be responsible for gathering requirements, designing and implementing enterprise-wide solutions. You will be required to proactively improve and provide advice and guidance on information security matters. This position also entails support and development of the company's IT policies and security solutions. Essential Skills: Comprehensive experience including in-depth knowledge, in a security or risk management role. An excellent understanding of enterprise information security and in-depth knowledge of standards including Cyber Essentials, ISO 27001, 27002 etc., Data Protection Act and the General Data Protection Regulation. Good understanding of security testing principles, including experience of penetration testing, identifying, resolving and reporting risks. Technical security experience with the following - Microsoft core OS; Networking; Security operations; Penetration testing/Security Auditing; Forensics; Security architecture. Technical expertise of Cisco security products, specifically ASA firewalls, AnyConnect, VPN and clientless portal. A good understanding of normal network infrastructure such as VPNs, firewalls, switches, routers, LANs etc. Experience of formal document creation, such as the creation of reports or procedures. Experience of carrying out risk reviews, technology audits or other similar work. Principal Duties, Responsibilities & Accountabilities: Maintaining and improving a Cyber Essentials Plus Security Standard. Co-ordinate, measure and report on the technical aspects of security management. Fully participate in internal governance activities relating to Information Security. Propose changes to existing policies and procedures to ensure operating efficiency and regulatory compliance. Identifying security non-conformities, patching or reconfiguring systems to resolve issues and building and testing new security technologies. Research and propose appropriate security solutions. Design, co-ordinate and manage security testing procedures to verify the security of systems, networks and applications, and manage the remediation of identified risks. Recommend and co-ordinate the implementation of technical controls to support and enforce defined security policies. Manage the process of gathering, analysing and assessing the current and future threat landscape, as well as providing the IT Director with a realistic overview of risks and threats in the enterprise environment. Monitor and report on compliance with security policies, as well as the enforcement of policies within the IT department. In addition, the role will include the opportunity to provide information security compliance consultancy to projects and operational teams to ensure that the design of new systems infrastructure or applications are and remain compliant with security policies and standards from inception to production delivery. Issues and exceptions processing and tracking. Technology Infrastructure Assessments for new, changed and existing systems in accordance with the information Security Policies Standards and Procedures. Work with the Infrastructure manager to develop a security program and security projects that address identified risks and business security requirements. Tracks issues and agreed actions to completion, escalating issues to the Head of IT. Definition and development of security control designs including those required to support external regulations. Provide security communication, awareness and training for audiences which may range from senior leaders to field staff. Work with various stakeholders to identify information asset owners to classify data and systems as part of a control framework implementation. Consult with IT and security staff to ensure that security is factored into the evaluation selection, installation and configuration of hardware, applications and software. Research, evaluate, design, test, recommend or plan the implementation of new or updated information security hardware or software and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk. Manage security projects and provide expert guidance on security matters for other IT projects. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements. Experience Requirements Skills Experienced information security risk and compliance function. Experience of technical vulnerability management processing and reporting. Ability to engage with projects and provide information security awareness and to raise compliance requirements within projects and operational teams. Proven track record as an information security analyst supporting global sites and regions. Qualifications Experienced Cisco Administrator (CCNA Security) Desirable.
Jul 04, 2025
Full time
Global major capital projects firm with operations across all sectors require an IT Security Specialist. Working with the IT Infrastructure team to provide advice and guidance on IT security and further develop IT policies and processes across a multi-region infrastructure consisting of 4000+ staff and 70+ sites. Education Requirements - NA Industry - Capital Infrastructure Projects Job Location - 2 Globe Road, Leeds Work Hours - 9 - 5.30pm Responsibilities As a member of the IT Infrastructure team, you will review all aspects of the IT environment and its components. This role shall be responsible for gathering requirements, designing and implementing enterprise-wide solutions. You will be required to proactively improve and provide advice and guidance on information security matters. This position also entails support and development of the company's IT policies and security solutions. Essential Skills: Comprehensive experience including in-depth knowledge, in a security or risk management role. An excellent understanding of enterprise information security and in-depth knowledge of standards including Cyber Essentials, ISO 27001, 27002 etc., Data Protection Act and the General Data Protection Regulation. Good understanding of security testing principles, including experience of penetration testing, identifying, resolving and reporting risks. Technical security experience with the following - Microsoft core OS; Networking; Security operations; Penetration testing/Security Auditing; Forensics; Security architecture. Technical expertise of Cisco security products, specifically ASA firewalls, AnyConnect, VPN and clientless portal. A good understanding of normal network infrastructure such as VPNs, firewalls, switches, routers, LANs etc. Experience of formal document creation, such as the creation of reports or procedures. Experience of carrying out risk reviews, technology audits or other similar work. Principal Duties, Responsibilities & Accountabilities: Maintaining and improving a Cyber Essentials Plus Security Standard. Co-ordinate, measure and report on the technical aspects of security management. Fully participate in internal governance activities relating to Information Security. Propose changes to existing policies and procedures to ensure operating efficiency and regulatory compliance. Identifying security non-conformities, patching or reconfiguring systems to resolve issues and building and testing new security technologies. Research and propose appropriate security solutions. Design, co-ordinate and manage security testing procedures to verify the security of systems, networks and applications, and manage the remediation of identified risks. Recommend and co-ordinate the implementation of technical controls to support and enforce defined security policies. Manage the process of gathering, analysing and assessing the current and future threat landscape, as well as providing the IT Director with a realistic overview of risks and threats in the enterprise environment. Monitor and report on compliance with security policies, as well as the enforcement of policies within the IT department. In addition, the role will include the opportunity to provide information security compliance consultancy to projects and operational teams to ensure that the design of new systems infrastructure or applications are and remain compliant with security policies and standards from inception to production delivery. Issues and exceptions processing and tracking. Technology Infrastructure Assessments for new, changed and existing systems in accordance with the information Security Policies Standards and Procedures. Work with the Infrastructure manager to develop a security program and security projects that address identified risks and business security requirements. Tracks issues and agreed actions to completion, escalating issues to the Head of IT. Definition and development of security control designs including those required to support external regulations. Provide security communication, awareness and training for audiences which may range from senior leaders to field staff. Work with various stakeholders to identify information asset owners to classify data and systems as part of a control framework implementation. Consult with IT and security staff to ensure that security is factored into the evaluation selection, installation and configuration of hardware, applications and software. Research, evaluate, design, test, recommend or plan the implementation of new or updated information security hardware or software and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools. Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk. Manage security projects and provide expert guidance on security matters for other IT projects. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements. Experience Requirements Skills Experienced information security risk and compliance function. Experience of technical vulnerability management processing and reporting. Ability to engage with projects and provide information security awareness and to raise compliance requirements within projects and operational teams. Proven track record as an information security analyst supporting global sites and regions. Qualifications Experienced Cisco Administrator (CCNA Security) Desirable.
About Bruker Bruker is one of the world's leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high-performance products and high-value life science and diagnostics solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 8.500 employees at over 90 locations are working on this permanent challenge to make the world a better place. Overview Bruker is now recruiting for a Director, HRBP America's Region, based in Billerica, MA in a hybrid capacity. The America's (AMER) region spans a wide geographic area and covers several countries with primary focus on the United States, Canada, Mexico and Brazil. The business complexity, challenges and talent landscape, varies significantly across the region and the Director, HRBP AMER will be responsible to implement and execute the organizations HR initiatives and key projects across the region. This role will have three primary functions in Bruker's matrixed HR organization. As a senior level HRBP, the role will strategically support a business group, represent all regional countries across business groups, and act a lead for HR initiatives regionally. The successful candidate should possess superior leadership capability and a desire to effectively work with HR colleagues and business leaders within the region, and globally. Involvement with multiple business groups requires successful navigation in a highly matrixed structure. Key elements to success are a proven ability to build relationships and influence, to be agile, adaptive and drive to execution. Responsibilities Key Relationships Reports to: Corporate Vice President - Human Resources; based outside Boston, MA, USA Matrix reports to: VP Human Resources for the business group Major Responsibilities: Serve as a role model: communicate and represent organizational values and behaviors; actively align with change initiatives; foster a positive work environment that prioritizes integrity, respect and trust; enable talent development; facilitate change; and promote a culture of learning and continuous improvement. Business Group Support Work closely with business leadership and employees by contributing value-added expertise to educate and guide on complex HR issues at a country level and across all business groups, to improve work relationships, build morale, increase productivity and retention. Provide leadership, guidance, and input on organizational initiatives, workforce planning, training, succession planning, and communication. Represent regional countries Collaborate with HR and business leaders to ensure seamless Human Resource strategy implementation throughout the Americas region. A key priority will be aligning delivery while acknowledging the groups' differences where appropriate. Work across multiple divisional/ functional leadership structures to ensure country and regional HR needs are met and exceeded. Lead HR initiatives regionally Act as an HR subject matter expert to partner with Corporate HR teams to identify continuous improvement opportunities. Collaborate with HR colleagues and business leaders to develop plans and deliver improvements that align with best practices and per local legislation. Seek and include country business leader input and HR insight to enable feedback and influence change initiatives at a strategic level. Perform other duties as required. Qualifications Ideal Experience: A Bachelor's Degree in Human Resources, Business Administration, or Organizational Development, or a related degree, along with continuous learning, is required. A master's degree and professional HR certification (e.g., SHRM, HRCI, WorldatWork) are preferred. Minimum 10 years of hands-on, progressive work experience as a senior HR partner within a global publicly traded manufacturing company in the Life Sciences/Healthcare/Medical Devices industry is preferred. A minimum of 2 years of project management work experience is highly preferred. Proven successful work experience as a collaborative HR Business Partner in a global, highly matrixed, and decentralized organization. Demonstrated hands-on HR functional knowledge, depth, and work experience implementing and managing employment, acquisition integration, transformation, compensation, training, and development activities and programs at global and regional levels. Advanced business acumen with proven ability to quickly learn the business and apply strategic thinking, financial literacy, analytical, problem-solving, leadership, and influence skills. Advanced leadership, organizational, project management, interpersonal and communication skills with proven ability to foster constructive business relationships and navigate through ambiguous situations. Advanced MS Office and experience with Success Factors and iCIMS is preferred. Proven ability to assess situations to determine the importance, urgency, risks, and gather supporting information to make clear and timely decisions. Operates with a high standard of ethics, honesty, integrity, and professionalism. Maintain a valid passport with flexibility fordomestic and international travel. May be required to pass security clearance investigation. At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $155,700 and $275,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time, holidays, and more. Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Certain positions at Bruker require compliance withexport control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine theireligibility in light of export control restrictions.
Jul 04, 2025
Full time
About Bruker Bruker is one of the world's leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high-performance products and high-value life science and diagnostics solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 8.500 employees at over 90 locations are working on this permanent challenge to make the world a better place. Overview Bruker is now recruiting for a Director, HRBP America's Region, based in Billerica, MA in a hybrid capacity. The America's (AMER) region spans a wide geographic area and covers several countries with primary focus on the United States, Canada, Mexico and Brazil. The business complexity, challenges and talent landscape, varies significantly across the region and the Director, HRBP AMER will be responsible to implement and execute the organizations HR initiatives and key projects across the region. This role will have three primary functions in Bruker's matrixed HR organization. As a senior level HRBP, the role will strategically support a business group, represent all regional countries across business groups, and act a lead for HR initiatives regionally. The successful candidate should possess superior leadership capability and a desire to effectively work with HR colleagues and business leaders within the region, and globally. Involvement with multiple business groups requires successful navigation in a highly matrixed structure. Key elements to success are a proven ability to build relationships and influence, to be agile, adaptive and drive to execution. Responsibilities Key Relationships Reports to: Corporate Vice President - Human Resources; based outside Boston, MA, USA Matrix reports to: VP Human Resources for the business group Major Responsibilities: Serve as a role model: communicate and represent organizational values and behaviors; actively align with change initiatives; foster a positive work environment that prioritizes integrity, respect and trust; enable talent development; facilitate change; and promote a culture of learning and continuous improvement. Business Group Support Work closely with business leadership and employees by contributing value-added expertise to educate and guide on complex HR issues at a country level and across all business groups, to improve work relationships, build morale, increase productivity and retention. Provide leadership, guidance, and input on organizational initiatives, workforce planning, training, succession planning, and communication. Represent regional countries Collaborate with HR and business leaders to ensure seamless Human Resource strategy implementation throughout the Americas region. A key priority will be aligning delivery while acknowledging the groups' differences where appropriate. Work across multiple divisional/ functional leadership structures to ensure country and regional HR needs are met and exceeded. Lead HR initiatives regionally Act as an HR subject matter expert to partner with Corporate HR teams to identify continuous improvement opportunities. Collaborate with HR colleagues and business leaders to develop plans and deliver improvements that align with best practices and per local legislation. Seek and include country business leader input and HR insight to enable feedback and influence change initiatives at a strategic level. Perform other duties as required. Qualifications Ideal Experience: A Bachelor's Degree in Human Resources, Business Administration, or Organizational Development, or a related degree, along with continuous learning, is required. A master's degree and professional HR certification (e.g., SHRM, HRCI, WorldatWork) are preferred. Minimum 10 years of hands-on, progressive work experience as a senior HR partner within a global publicly traded manufacturing company in the Life Sciences/Healthcare/Medical Devices industry is preferred. A minimum of 2 years of project management work experience is highly preferred. Proven successful work experience as a collaborative HR Business Partner in a global, highly matrixed, and decentralized organization. Demonstrated hands-on HR functional knowledge, depth, and work experience implementing and managing employment, acquisition integration, transformation, compensation, training, and development activities and programs at global and regional levels. Advanced business acumen with proven ability to quickly learn the business and apply strategic thinking, financial literacy, analytical, problem-solving, leadership, and influence skills. Advanced leadership, organizational, project management, interpersonal and communication skills with proven ability to foster constructive business relationships and navigate through ambiguous situations. Advanced MS Office and experience with Success Factors and iCIMS is preferred. Proven ability to assess situations to determine the importance, urgency, risks, and gather supporting information to make clear and timely decisions. Operates with a high standard of ethics, honesty, integrity, and professionalism. Maintain a valid passport with flexibility fordomestic and international travel. May be required to pass security clearance investigation. At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $155,700 and $275,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time, holidays, and more. Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Certain positions at Bruker require compliance withexport control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine theireligibility in light of export control restrictions.
Job Title: Director, Products and Solutions Overview: Director - Go To Market - Security Solutions, Commercialisation UK&I Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realise their greatest potential. Job Title Director, Products and Solutions - Security Solutions The Security Solution organisation group develops solutions that build trust in the converging worlds of physical-world payments, digital payments and cybersecurity. Building upon a foundation of products that ensure payments are convenient, safe and secure, the SSO team's remit is rapidly expanding to include new technologies such as artificial intelligence, digital identity and cybersecurity. Our customers include issuers, acquirers, merchants, processors, governments and consumers. About the Role: We are looking for a motivated self-starter to join our United Kingdom and Ireland (UKI) Commercialisation team who are responsible for representing the regional SSO Product groups in the UK&I division co-ordinating GTM efforts for new product/initiative launches, engaging with customers to understand their longer-term aspirations and setting the local market product strategy for SSO. As part of the team, you will be experienced at director level, passionate about leveraging state of the art products and platforms to drive customer value. You will be objective-driven and autonomous, comfortable leading both strategic and operational aspects of a broad product portfolio. With an eye for detail and the ability to position products creating compelling product summaries and using supporting data you will work closely with our product owners, customer success and business development teams to deliver the best solutions that meet both the customer and business needs to achieve commercial success. The role will report to VP, Security Solutions, UKI. Role • Manage a Security Solutions product portfolio: own Security Solutions Go To Market Strategy to enable market product relevance, understand customer and market needs, as well as the competitive landscape for revenue attainment • Demonstrate Mastercard thought leadership and expertise by participating in community and industry events • Partner with the other Services and Products organizations to bundle initiatives and demonstrate a customer-focused, unified and differentiated value proposition • Support Services Business Development effort to generate incremental growth by contributing to the sales process with industry and domain expertise • Maximise the value Mastercard deliver to its customers by leading solution optimisation and usage by our customers, leveraging on our Customer Success organisation • Participate to new product developments by leading initial customer engagement and facilitating customer tests and early deployments, with the contribution of Security Solutions European team • Collaborate closely with the account management team to support Security Solutions products performances and evolutions, and drive initiatives with customers About You: • Proven experience in owning product go to market and commercialisation efforts, aligning with new product requirements, and implementing consistent processes to accelerate time-to-market and improve business outcomes • Ability to act as a subject matter expert and product champion by presenting compelling product narratives to senior stakeholders including product demonstrations and industry events • Experience in using analytical tools for problem solving using complex data sets to identify trends and manage financial performance strongly preferred • Highly collaborative and self-driven individual comfortable with ambiguity who will need to manage relationships across multiple functional areas, with limited supervisory support • Cross-functional team leadership experience managing multiple complex projects concurrently and delivering timely results under tight timelines • Expertise in the payment ecosystem, understanding of competitive landscape and industry trends. Knowledge in one or more of the following domains an advantage: cyber security, identity, financial crimes & resiliency, experience & disputes, and fraud
Jul 03, 2025
Full time
Job Title: Director, Products and Solutions Overview: Director - Go To Market - Security Solutions, Commercialisation UK&I Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realise their greatest potential. Job Title Director, Products and Solutions - Security Solutions The Security Solution organisation group develops solutions that build trust in the converging worlds of physical-world payments, digital payments and cybersecurity. Building upon a foundation of products that ensure payments are convenient, safe and secure, the SSO team's remit is rapidly expanding to include new technologies such as artificial intelligence, digital identity and cybersecurity. Our customers include issuers, acquirers, merchants, processors, governments and consumers. About the Role: We are looking for a motivated self-starter to join our United Kingdom and Ireland (UKI) Commercialisation team who are responsible for representing the regional SSO Product groups in the UK&I division co-ordinating GTM efforts for new product/initiative launches, engaging with customers to understand their longer-term aspirations and setting the local market product strategy for SSO. As part of the team, you will be experienced at director level, passionate about leveraging state of the art products and platforms to drive customer value. You will be objective-driven and autonomous, comfortable leading both strategic and operational aspects of a broad product portfolio. With an eye for detail and the ability to position products creating compelling product summaries and using supporting data you will work closely with our product owners, customer success and business development teams to deliver the best solutions that meet both the customer and business needs to achieve commercial success. The role will report to VP, Security Solutions, UKI. Role • Manage a Security Solutions product portfolio: own Security Solutions Go To Market Strategy to enable market product relevance, understand customer and market needs, as well as the competitive landscape for revenue attainment • Demonstrate Mastercard thought leadership and expertise by participating in community and industry events • Partner with the other Services and Products organizations to bundle initiatives and demonstrate a customer-focused, unified and differentiated value proposition • Support Services Business Development effort to generate incremental growth by contributing to the sales process with industry and domain expertise • Maximise the value Mastercard deliver to its customers by leading solution optimisation and usage by our customers, leveraging on our Customer Success organisation • Participate to new product developments by leading initial customer engagement and facilitating customer tests and early deployments, with the contribution of Security Solutions European team • Collaborate closely with the account management team to support Security Solutions products performances and evolutions, and drive initiatives with customers About You: • Proven experience in owning product go to market and commercialisation efforts, aligning with new product requirements, and implementing consistent processes to accelerate time-to-market and improve business outcomes • Ability to act as a subject matter expert and product champion by presenting compelling product narratives to senior stakeholders including product demonstrations and industry events • Experience in using analytical tools for problem solving using complex data sets to identify trends and manage financial performance strongly preferred • Highly collaborative and self-driven individual comfortable with ambiguity who will need to manage relationships across multiple functional areas, with limited supervisory support • Cross-functional team leadership experience managing multiple complex projects concurrently and delivering timely results under tight timelines • Expertise in the payment ecosystem, understanding of competitive landscape and industry trends. Knowledge in one or more of the following domains an advantage: cyber security, identity, financial crimes & resiliency, experience & disputes, and fraud
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Reporting to the VP of EMEA Sales, the Enterprise Sales Director for EMEA will be a pivotal leader in driving significant revenue growth within the enterprise segment across the EMEA region. This role will be responsible for leading and scaling two teams of Enterprise Sales professionals - a direct sales team and a team managed through a sales manager. You will develop and execute strategic sales plans, foster a high-performance culture, and collaborate closely with cross-functional teams to expand 1Password's footprint within key enterprise markets. This is a remote opportunity in the UK. What we're looking for: 10+ years of progressive enterprise sales experience, with a significant portion in a leadership role managing sales teams, at least two years must be within the cybersecurity industry. Proven track record of consistently meeting or exceeding ambitious revenue targets within the enterprise segment in EMEA. Demonstrated experience in building and scaling high-performing sales teams, including managing both direct reports and sales managers. Strong strategic thinker with a proven ability to develop and execute successful enterprise sales strategies and plans. Deep understanding of the enterprise sales cycle and experience selling complex solutions to large organizations. Excellent leadership, coaching, and mentoring skills, with the ability to inspire and motivate sales professionals in a remote and globally distributed environment. Data-driven and analytical with the ability to interpret sales metrics, identify key insights, and implement data-backed strategies for improvement. Exceptional interpersonal, communication, and presentation skills, with the ability to build rapport and influence stakeholders at all levels. Strong business acumen and a deep understanding of the EMEA enterprise market dynamics. Experience in developing and implementing scalable sales processes and methodologies. Proven ability to collaborate effectively with cross-functional teams. Demonstrated ability to thrive in a fast-paced, high-growth environment and adapt to changing market conditions. What you can expect: Lead and scale 1Password's Enterprise sales efforts across the EMEA region, driving revenue growth from both new and existing enterprise customers. Develop and implement comprehensive strategic sales plans aligned with overall EMEA and global sales objectives, with a focus on penetrating key enterprise accounts and verticals. Build, mentor, and manage two distinct Enterprise sales teams: a direct sales team and a team led by a sales manager, ensuring consistent performance and alignment with sales targets. Establish clear performance expectations, provide ongoing coaching and development, and foster a collaborative and results-oriented culture within the Enterprise sales organization. Define and track key performance indicators (KPIs) for both direct and managed sales teams, analyzing performance data to identify trends, inform strategic decisions, and drive continuous improvement. Collaborate closely with the VP of EMEA Sales, Channel Sales & Alliances, Marketing, Product, and Customer Success teams to ensure seamless alignment and maximize sales effectiveness across all routes to market. Develop and maintain strong relationships with key enterprise customers and stakeholders, understanding their business needs and positioning 1Password as a strategic partner. Oversee the development and implementation of scalable Enterprise sales processes, methodologies, and best practices to ensure efficiency and predictability. Accurately forecast sales pipeline and revenue, providing regular updates to senior leadership and proactively identifying and mitigating potential risks. Stay informed about industry trends, competitive landscape, and market conditions within the EMEA enterprise space to identify opportunities and challenges. Contribute to the development of sales enablement resources and training programs to equip the Enterprise sales teams with the knowledge and tools for success. Participate in executive-level discussions and contribute to company-wide strategic planning initiatives. Foster a high-performance culture that reflects 1Password's values, emphasizing accountability, continuous improvement, and excellence. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks . click apply for full job details
Jul 03, 2025
Full time
About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Reporting to the VP of EMEA Sales, the Enterprise Sales Director for EMEA will be a pivotal leader in driving significant revenue growth within the enterprise segment across the EMEA region. This role will be responsible for leading and scaling two teams of Enterprise Sales professionals - a direct sales team and a team managed through a sales manager. You will develop and execute strategic sales plans, foster a high-performance culture, and collaborate closely with cross-functional teams to expand 1Password's footprint within key enterprise markets. This is a remote opportunity in the UK. What we're looking for: 10+ years of progressive enterprise sales experience, with a significant portion in a leadership role managing sales teams, at least two years must be within the cybersecurity industry. Proven track record of consistently meeting or exceeding ambitious revenue targets within the enterprise segment in EMEA. Demonstrated experience in building and scaling high-performing sales teams, including managing both direct reports and sales managers. Strong strategic thinker with a proven ability to develop and execute successful enterprise sales strategies and plans. Deep understanding of the enterprise sales cycle and experience selling complex solutions to large organizations. Excellent leadership, coaching, and mentoring skills, with the ability to inspire and motivate sales professionals in a remote and globally distributed environment. Data-driven and analytical with the ability to interpret sales metrics, identify key insights, and implement data-backed strategies for improvement. Exceptional interpersonal, communication, and presentation skills, with the ability to build rapport and influence stakeholders at all levels. Strong business acumen and a deep understanding of the EMEA enterprise market dynamics. Experience in developing and implementing scalable sales processes and methodologies. Proven ability to collaborate effectively with cross-functional teams. Demonstrated ability to thrive in a fast-paced, high-growth environment and adapt to changing market conditions. What you can expect: Lead and scale 1Password's Enterprise sales efforts across the EMEA region, driving revenue growth from both new and existing enterprise customers. Develop and implement comprehensive strategic sales plans aligned with overall EMEA and global sales objectives, with a focus on penetrating key enterprise accounts and verticals. Build, mentor, and manage two distinct Enterprise sales teams: a direct sales team and a team led by a sales manager, ensuring consistent performance and alignment with sales targets. Establish clear performance expectations, provide ongoing coaching and development, and foster a collaborative and results-oriented culture within the Enterprise sales organization. Define and track key performance indicators (KPIs) for both direct and managed sales teams, analyzing performance data to identify trends, inform strategic decisions, and drive continuous improvement. Collaborate closely with the VP of EMEA Sales, Channel Sales & Alliances, Marketing, Product, and Customer Success teams to ensure seamless alignment and maximize sales effectiveness across all routes to market. Develop and maintain strong relationships with key enterprise customers and stakeholders, understanding their business needs and positioning 1Password as a strategic partner. Oversee the development and implementation of scalable Enterprise sales processes, methodologies, and best practices to ensure efficiency and predictability. Accurately forecast sales pipeline and revenue, providing regular updates to senior leadership and proactively identifying and mitigating potential risks. Stay informed about industry trends, competitive landscape, and market conditions within the EMEA enterprise space to identify opportunities and challenges. Contribute to the development of sales enablement resources and training programs to equip the Enterprise sales teams with the knowledge and tools for success. Participate in executive-level discussions and contribute to company-wide strategic planning initiatives. Foster a high-performance culture that reflects 1Password's values, emphasizing accountability, continuous improvement, and excellence. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone . Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission.We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission.We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work.Embracingthe future of AIisn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to remote work We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Generous PTO policy Four company-wide wellness days Growth and future Company equity for all full-time employees Retirement matching program Free 1Password account Community Paid volunteer days Employee-led inclusion and belonging programs and ERGs Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks . click apply for full job details
Purpose of Job The Principal Banker is allocated to the Sustainable Infrastructure Middle East & Africa team, which delivers the Bank's mandate in the energy and infrastructure sectors in EBRD's Countries of Operation spanning the Middle East & Africa. The role will be focused on EBRD's new Countries of Operation in sub-Saharan Africa. The Principal Banker is competent in undertaking all tasks related to, and understands all aspects of, project development and implementation, including project origination, structuring, execution, implementation and monitoring, for all types of investment instruments offered by the Bank. The Principal Banker will act both as a senior member of a project team or as an operation leader (typically on less complex transactions than an Associate Director, Senior Banker). The Principal Banker, in their role as an operation leader, is expected to take responsibility for effective leadership of their project team/s, supervision of junior banking staff, while contributing to their coaching and providing mentoring assistance, as required. The Principal Banker's role also includes elements of business/pipeline development, client management and policy dialogue. Background The Project life-cycle involves several stages from origination to signing, followed by implementation and monitoring until full completion and repayment or exit. All the stages involve different tasks such as business marketing, project due diligence analysis, structuring and approval, negotiation and signing of project agreements, disbursement and monitoring. The role of the Principal Banker is to contribute, as a senior project team member, to the structuring, implementation and monitoring of complex transactions, and to lead, as an operation leader, the development of less complex debt and equity transactions, and the effective implementation and monitoring of an assigned number of portfolio projects, in line with the Bank's operational objectives. The Principal Banker supervises, both as senior team member and as operation leader, more junior colleagues to ensure efficient processing of deal flow and portfolio monitoring. The Principal Banker is able to build and maintain relationships with internal and external stakeholders in relation to business development, project execution, implementation and monitoring, policy dialogue, co-financing arrangements and donor funding, as applicable. A substantial degree of independence is given to the Principal Banker, and they are expected to ensure effective project team work and progressively take on overall responsibility for increasingly complex transactions. Accountabilities & Responsibilities 1. Structuring and Execution Work as a senior project team member with more experienced operation leaders on complex transactions, contributing to all aspects of project structuring and execution, including supporting the operation leader with the management of the project team; As an operation leader: Lead structuring, negotiation (including review of legal documentation) and the execution of transactions, working with clients, authorities, consultants and internal units; Manage the resources and the work load of the project teams under their supervision; Oversee the project due diligence process ensuring it meets the Bank's standards; Ensure quality and appropriateness of TC assistance components which support the investments or contribute to policy dialogue initiatives; Ensure that all transactions within their responsibility are completed within the specified time frames to a high standard (including all internal memoranda and Board reports) and in line with the policies, procedures and objectives of the Bank. 2. Portfolio Monitoring, Value Creation and Reporting As a senior project team member perform all such tasks as may be assigned by the operation leader and provide constructive portfolio monitoring advice, guidance and supervision to more junior members of the project team. As operation leader: Take overall responsibility for the effective monitoring of all projects within their responsibility, including verifying the quality of regular monitoring reports; taking the lead in maintaining or supervising the management of client relationships; actively managing the resolution of any implementation/monitoring issues in cooperation with relevant Portfolio Managers; managing and supervising more junior bankers who assist in portfolio monitoring; Supervise implementation and monitoring of, and reporting on, relevant TC assignments to ensure their compliance with donor reporting requirements, operational objectives and that all reports are of a high quality; Take responsibility for ensuring timely notification of any critical portfolio issues to the relevant Portfolio Manager and/or Management, ensuring availability of adequate data and information for the Portfolio Manager and/or Management to be able to take timely decisions. 3. Policy Dialogue In cooperation with relevant units within the Bank (e.g., Policy VP, OCE) and Banking country teams (if applicable), contribute to policy dialogue, in a leading role (project level initiatives) or supporting function (national level initiatives); Assist in providing necessary support, in the form of relevant information or documentation or meeting participation, towards efforts to procure grants and technical cooperation funds to complement investment projects or required as part of policy dialogue efforts. 4. Business Development Assist with marketing and business development efforts in the relevant sector and countries to build reputable market contacts in order to develop a broad deal flow and cross selling of the Bank's competencies; Assist with the critical screening of project proposal flow that is generated through business development efforts, liaising with other colleagues and teams within the Bank to identify sound and executable investments that meet the mandate of the Bank. Staff Management Assist in recruiting, training, coaching and mentoring junior bankers, in coordination with the team Director and Associate Directors, Senior Bankers, involving them in all aspects of the project cycle (appraisal, execution, implementation, monitoring and business development), ensuring adequate quality of project work and appropriate work load distribution amongst the project team members; contribute to their professional and competency development; Develop productive relationships within the organisation to able to work effectively in a country/sector matrix structure and in a multi-cultural working environment. Directly accountable for the engagement and effective overall management of the Team including recruitment, compensation, performance management, coaching and development. Where matrix reporting is in place, work jointly with the country counterpart when setting objectives and completing performance appraisals for relevant staff. Champion and role model the Bank's Behavioural Competencies and Corporate Behaviours, ensuring adherence within the team(s) so that the highest standards of integrity and ethical conduct are exhibited at all times. The responsibilities of the Principal Banker are designed to allow for the development of transaction expertise and expansion of responsibilities. Qualifications & Skills / Experience & Knowledge Qualifications and Skills: Bachelor's degree. Master's degree preferred or equivalent experience in the areas of expertise. Professional qualification such as ACA, CFA, ACCA, or CIMA desirable. Strong quantitative/numerical skills are critical with the ability to interpret financial information and to design and use financial models. Credit analysis skills, with the ability to interpret accounts, understanding local and international accounting principles and practice of credit analysis. Computer literacy, conversant with Microsoft Office and spread sheet packages including financial analysis and modelling modules. Excellent understanding of relevant systems and processes. Stakeholder management skills. Coaching, mentoring & leadership skills. Relationship management and negotiation skills. Ability to work to deadlines and under time pressure. Excellent written and oral communication skills in English. Good command over the local/country language is an advantage Experience & Knowledge: Significant relevant financial industry experience from an investment or commercial bank, private equity firm, asset management firm, or auditing/financial consulting firm operating to international standards. Practical experience of participating in and leading complex transactions through the full project life cycle. Significant financial industry experience covering the energy or infrastructure sectors, particularly in the EBRD's new Countries of Operation in sub-Saharan Africa. Strong experience in project finance and / or climate finance What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work . click apply for full job details
Jul 03, 2025
Full time
Purpose of Job The Principal Banker is allocated to the Sustainable Infrastructure Middle East & Africa team, which delivers the Bank's mandate in the energy and infrastructure sectors in EBRD's Countries of Operation spanning the Middle East & Africa. The role will be focused on EBRD's new Countries of Operation in sub-Saharan Africa. The Principal Banker is competent in undertaking all tasks related to, and understands all aspects of, project development and implementation, including project origination, structuring, execution, implementation and monitoring, for all types of investment instruments offered by the Bank. The Principal Banker will act both as a senior member of a project team or as an operation leader (typically on less complex transactions than an Associate Director, Senior Banker). The Principal Banker, in their role as an operation leader, is expected to take responsibility for effective leadership of their project team/s, supervision of junior banking staff, while contributing to their coaching and providing mentoring assistance, as required. The Principal Banker's role also includes elements of business/pipeline development, client management and policy dialogue. Background The Project life-cycle involves several stages from origination to signing, followed by implementation and monitoring until full completion and repayment or exit. All the stages involve different tasks such as business marketing, project due diligence analysis, structuring and approval, negotiation and signing of project agreements, disbursement and monitoring. The role of the Principal Banker is to contribute, as a senior project team member, to the structuring, implementation and monitoring of complex transactions, and to lead, as an operation leader, the development of less complex debt and equity transactions, and the effective implementation and monitoring of an assigned number of portfolio projects, in line with the Bank's operational objectives. The Principal Banker supervises, both as senior team member and as operation leader, more junior colleagues to ensure efficient processing of deal flow and portfolio monitoring. The Principal Banker is able to build and maintain relationships with internal and external stakeholders in relation to business development, project execution, implementation and monitoring, policy dialogue, co-financing arrangements and donor funding, as applicable. A substantial degree of independence is given to the Principal Banker, and they are expected to ensure effective project team work and progressively take on overall responsibility for increasingly complex transactions. Accountabilities & Responsibilities 1. Structuring and Execution Work as a senior project team member with more experienced operation leaders on complex transactions, contributing to all aspects of project structuring and execution, including supporting the operation leader with the management of the project team; As an operation leader: Lead structuring, negotiation (including review of legal documentation) and the execution of transactions, working with clients, authorities, consultants and internal units; Manage the resources and the work load of the project teams under their supervision; Oversee the project due diligence process ensuring it meets the Bank's standards; Ensure quality and appropriateness of TC assistance components which support the investments or contribute to policy dialogue initiatives; Ensure that all transactions within their responsibility are completed within the specified time frames to a high standard (including all internal memoranda and Board reports) and in line with the policies, procedures and objectives of the Bank. 2. Portfolio Monitoring, Value Creation and Reporting As a senior project team member perform all such tasks as may be assigned by the operation leader and provide constructive portfolio monitoring advice, guidance and supervision to more junior members of the project team. As operation leader: Take overall responsibility for the effective monitoring of all projects within their responsibility, including verifying the quality of regular monitoring reports; taking the lead in maintaining or supervising the management of client relationships; actively managing the resolution of any implementation/monitoring issues in cooperation with relevant Portfolio Managers; managing and supervising more junior bankers who assist in portfolio monitoring; Supervise implementation and monitoring of, and reporting on, relevant TC assignments to ensure their compliance with donor reporting requirements, operational objectives and that all reports are of a high quality; Take responsibility for ensuring timely notification of any critical portfolio issues to the relevant Portfolio Manager and/or Management, ensuring availability of adequate data and information for the Portfolio Manager and/or Management to be able to take timely decisions. 3. Policy Dialogue In cooperation with relevant units within the Bank (e.g., Policy VP, OCE) and Banking country teams (if applicable), contribute to policy dialogue, in a leading role (project level initiatives) or supporting function (national level initiatives); Assist in providing necessary support, in the form of relevant information or documentation or meeting participation, towards efforts to procure grants and technical cooperation funds to complement investment projects or required as part of policy dialogue efforts. 4. Business Development Assist with marketing and business development efforts in the relevant sector and countries to build reputable market contacts in order to develop a broad deal flow and cross selling of the Bank's competencies; Assist with the critical screening of project proposal flow that is generated through business development efforts, liaising with other colleagues and teams within the Bank to identify sound and executable investments that meet the mandate of the Bank. Staff Management Assist in recruiting, training, coaching and mentoring junior bankers, in coordination with the team Director and Associate Directors, Senior Bankers, involving them in all aspects of the project cycle (appraisal, execution, implementation, monitoring and business development), ensuring adequate quality of project work and appropriate work load distribution amongst the project team members; contribute to their professional and competency development; Develop productive relationships within the organisation to able to work effectively in a country/sector matrix structure and in a multi-cultural working environment. Directly accountable for the engagement and effective overall management of the Team including recruitment, compensation, performance management, coaching and development. Where matrix reporting is in place, work jointly with the country counterpart when setting objectives and completing performance appraisals for relevant staff. Champion and role model the Bank's Behavioural Competencies and Corporate Behaviours, ensuring adherence within the team(s) so that the highest standards of integrity and ethical conduct are exhibited at all times. The responsibilities of the Principal Banker are designed to allow for the development of transaction expertise and expansion of responsibilities. Qualifications & Skills / Experience & Knowledge Qualifications and Skills: Bachelor's degree. Master's degree preferred or equivalent experience in the areas of expertise. Professional qualification such as ACA, CFA, ACCA, or CIMA desirable. Strong quantitative/numerical skills are critical with the ability to interpret financial information and to design and use financial models. Credit analysis skills, with the ability to interpret accounts, understanding local and international accounting principles and practice of credit analysis. Computer literacy, conversant with Microsoft Office and spread sheet packages including financial analysis and modelling modules. Excellent understanding of relevant systems and processes. Stakeholder management skills. Coaching, mentoring & leadership skills. Relationship management and negotiation skills. Ability to work to deadlines and under time pressure. Excellent written and oral communication skills in English. Good command over the local/country language is an advantage Experience & Knowledge: Significant relevant financial industry experience from an investment or commercial bank, private equity firm, asset management firm, or auditing/financial consulting firm operating to international standards. Practical experience of participating in and leading complex transactions through the full project life cycle. Significant financial industry experience covering the energy or infrastructure sectors, particularly in the EBRD's new Countries of Operation in sub-Saharan Africa. Strong experience in project finance and / or climate finance What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work . click apply for full job details
About Heidi Heidi was born to make it easy for more and more people to discover the power of the mountains. We burst onto the ski holiday market in 2018 (formally known as Ski Zoom) and have seen exponential growth. The company came from a desire to fix the lack of flexibility in the winter ski market. We help skiers and mountain lovers discover resorts that are hidden gems alongside the classics, and our clever tech is helping them to do it in a way that suits them best. We're a youthful, challenger brand, with an awesome culture, and we're shaking up a very traditional ski/mountain holiday industry. Looking to the future, we have huge ambitions for growth. In 2024 we grew by 64% and expect to grow even more in 2025. Having come 63rd in the Times top 100 fastest growing UK companies, and shortly after securing £5.6 million investment, we are in a prime position to achieve our goals. But key to that is also growing the Heidi team with even more brilliant people than we have now. So we are looking for someone who will be fundamental to the success of our vision and is excited to help us drive that forward. Our Marketing Team Our Marketing team is growing to support the rapid growth of Heidi. We're split into 3 core areas; lookers, bookers and rebookers. The lookers team are responsible for making Heidi the most considered ski brand and for growing our earned traffic. The bookers team are responsible for maximising the conversion of customers looking for a ski trip. The rebookers team will ensure we double the revenue coming from existing customers by rewarding their loyalty. The Trading Manager will report directly to the CMO, working closely with the Head of Performance Media, Head of Product, Supply and Finance to ensure that we find the right balance between supply and demand and between revenue and margin. What you'll be doing . Analysing short and long term performance trends, to find the optimum balance between marketing spend, conversion rate, revenue and profit margin Consequently, you will be driving our trading meetings, with insight, recommendations and solutions. You will make informed decisions that help us hit our ambitious goals. Defining our pricing strategy. You will work with supply and finance to determine our margin structure for our holidays, across off peak, peak and promotional time periods. You will define our promotional calendar and be the lead on these events, helping the business plan for excellent execution. Competitor analysis. You will work with the product team and their pricing tools to ensure our pricing remains competitive with the market. You will work closely with the product and tech teams to design and run rapid AB tests to improve conversion rate and profitability. You will work with the supply team to optimise the terms and value we get from our suppliers. You will then work with the product team to merchandise these deals to ensure that our customers see our most compelling offers. What we're looking for from you You are the first hire in the area, so you must have a passion for owning and building. You won't be building from scratch, but you'll need to find a balance between getting some improvements live in MVP form as well as setting us up for the future. Strong attention to detail. You understand that trends aren't always obvious at first and you have a skill at diagnosing. You must be obsessed with data and excellent at communicating insight. The work is analytical and being comfortable interpreting and managing complex data analysis tasks is a must. You're able to identify quick wins and make trade-offs, while maintaining analytical best practice. You take an experimentation-first approach, to set up campaigns to help prove or disprove hypotheses. Desirable. In addition to mastering google sheets / excel, it would be beneficial if you are able to create and present dashboards in a visualisation layer such as tableau, looker or looker studio. Similarly, being able to extract aforementioned data from Big Query. How big is the team? Lookers: Brand Director, Content Lead, Senior Copywriter, Snr Content Exec, Social Media Manager Bookers: Head of Performance Media, Growth Manager and Performance Marketing Agency Rebookers: Customer Retention Lead Commercial: Trading Manager and Analyst Who's going to be your manager? You'll be reporting to Sam Knott , our CMO The interview process Screening call (30-40 minutes): w/ Luke, our TA Lead Initial call (30 minutes) w/Sam, our CMO Competency Interview (90 minutes): Demonstrate your experience and skills through your portfolio, by answering pre-set questions based on 'The skills we're looking for' Culture Add Interview (30-40 minutes) : Meet with co-founder and team members you would be working with to learn more about each other. Perks of the job . Salary of £75-£85,000 based on experience 25 days annual leave + bank holidays + 4 "me/wellbeing" days We have a hybrid working policy and are happy for people to balance their working week between the office and home. You own your time. £1,000 Heidi holiday credit + additional holiday discounts. Vitality health insurance. Enhanced parental leave for primary /secondary carers and adoptive parents. A fun packed company social calendar including our summer party, end of season conference and budget for team celebrations £300 work from home budget Our Commitment to inclusive hiring We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to age, ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Jul 03, 2025
Full time
About Heidi Heidi was born to make it easy for more and more people to discover the power of the mountains. We burst onto the ski holiday market in 2018 (formally known as Ski Zoom) and have seen exponential growth. The company came from a desire to fix the lack of flexibility in the winter ski market. We help skiers and mountain lovers discover resorts that are hidden gems alongside the classics, and our clever tech is helping them to do it in a way that suits them best. We're a youthful, challenger brand, with an awesome culture, and we're shaking up a very traditional ski/mountain holiday industry. Looking to the future, we have huge ambitions for growth. In 2024 we grew by 64% and expect to grow even more in 2025. Having come 63rd in the Times top 100 fastest growing UK companies, and shortly after securing £5.6 million investment, we are in a prime position to achieve our goals. But key to that is also growing the Heidi team with even more brilliant people than we have now. So we are looking for someone who will be fundamental to the success of our vision and is excited to help us drive that forward. Our Marketing Team Our Marketing team is growing to support the rapid growth of Heidi. We're split into 3 core areas; lookers, bookers and rebookers. The lookers team are responsible for making Heidi the most considered ski brand and for growing our earned traffic. The bookers team are responsible for maximising the conversion of customers looking for a ski trip. The rebookers team will ensure we double the revenue coming from existing customers by rewarding their loyalty. The Trading Manager will report directly to the CMO, working closely with the Head of Performance Media, Head of Product, Supply and Finance to ensure that we find the right balance between supply and demand and between revenue and margin. What you'll be doing . Analysing short and long term performance trends, to find the optimum balance between marketing spend, conversion rate, revenue and profit margin Consequently, you will be driving our trading meetings, with insight, recommendations and solutions. You will make informed decisions that help us hit our ambitious goals. Defining our pricing strategy. You will work with supply and finance to determine our margin structure for our holidays, across off peak, peak and promotional time periods. You will define our promotional calendar and be the lead on these events, helping the business plan for excellent execution. Competitor analysis. You will work with the product team and their pricing tools to ensure our pricing remains competitive with the market. You will work closely with the product and tech teams to design and run rapid AB tests to improve conversion rate and profitability. You will work with the supply team to optimise the terms and value we get from our suppliers. You will then work with the product team to merchandise these deals to ensure that our customers see our most compelling offers. What we're looking for from you You are the first hire in the area, so you must have a passion for owning and building. You won't be building from scratch, but you'll need to find a balance between getting some improvements live in MVP form as well as setting us up for the future. Strong attention to detail. You understand that trends aren't always obvious at first and you have a skill at diagnosing. You must be obsessed with data and excellent at communicating insight. The work is analytical and being comfortable interpreting and managing complex data analysis tasks is a must. You're able to identify quick wins and make trade-offs, while maintaining analytical best practice. You take an experimentation-first approach, to set up campaigns to help prove or disprove hypotheses. Desirable. In addition to mastering google sheets / excel, it would be beneficial if you are able to create and present dashboards in a visualisation layer such as tableau, looker or looker studio. Similarly, being able to extract aforementioned data from Big Query. How big is the team? Lookers: Brand Director, Content Lead, Senior Copywriter, Snr Content Exec, Social Media Manager Bookers: Head of Performance Media, Growth Manager and Performance Marketing Agency Rebookers: Customer Retention Lead Commercial: Trading Manager and Analyst Who's going to be your manager? You'll be reporting to Sam Knott , our CMO The interview process Screening call (30-40 minutes): w/ Luke, our TA Lead Initial call (30 minutes) w/Sam, our CMO Competency Interview (90 minutes): Demonstrate your experience and skills through your portfolio, by answering pre-set questions based on 'The skills we're looking for' Culture Add Interview (30-40 minutes) : Meet with co-founder and team members you would be working with to learn more about each other. Perks of the job . Salary of £75-£85,000 based on experience 25 days annual leave + bank holidays + 4 "me/wellbeing" days We have a hybrid working policy and are happy for people to balance their working week between the office and home. You own your time. £1,000 Heidi holiday credit + additional holiday discounts. Vitality health insurance. Enhanced parental leave for primary /secondary carers and adoptive parents. A fun packed company social calendar including our summer party, end of season conference and budget for team celebrations £300 work from home budget Our Commitment to inclusive hiring We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to age, ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Purpose of Job The Principal Banker is allocated to the Sustainable Infrastructure Middle East & Africa team, which delivers the Bank's mandate in the energy and infrastructure sectors in EBRD's Countries of Operation spanning the Middle East & Africa. The role will be focused on EBRD's new Countries of Operation in sub-Saharan Africa. The Principal Banker is competent in undertaking all tasks related to, and understands all aspects of, project development and implementation, including project origination, structuring, execution, implementation and monitoring, for all types of investment instruments offered by the Bank. The Principal Banker will act both as a senior member of a project team or as an operation leader (typically on less complex transactions than an Associate Director, Senior Banker). The Principal Banker, in their role as an operation leader, is expected to take responsibility for effective leadership of their project team/s, supervision of junior banking staff, while contributing to their coaching and providing mentoring assistance, as required. The Principal Banker's role also includes elements of business/pipeline development, client management and policy dialogue. Background The Project life-cycle involves several stages from origination to signing, followed by implementation and monitoring until full completion and repayment or exit. All the stages involve different tasks such as business marketing, project due diligence analysis, structuring and approval, negotiation and signing of project agreements, disbursement and monitoring. The role of the Principal Banker is to contribute, as a senior project team member, to the structuring, implementation and monitoring of complex transactions, and to lead, as an operation leader, the development of less complex debt and equity transactions, and the effective implementation and monitoring of an assigned number of portfolio projects, in line with the Bank's operational objectives. The Principal Banker supervises, both as senior team member and as operation leader, more junior colleagues to ensure efficient processing of deal flow and portfolio monitoring. The Principal Banker is able to build and maintain relationships with internal and external stakeholders in relation to business development, project execution, implementation and monitoring, policy dialogue, co-financing arrangements and donor funding, as applicable. A substantial degree of independence is given to the Principal Banker, and they are expected to ensure effective project team work and progressively take on overall responsibility for increasingly complex transactions. Accountabilities & Responsibilities 1. Structuring and Execution Work as a senior project team member with more experienced operation leaders on complex transactions, contributing to all aspects of project structuring and execution, including supporting the operation leader with the management of the project team; As an operation leader: Lead structuring, negotiation (including review of legal documentation) and the execution of transactions, working with clients, authorities, consultants and internal units; Manage the resources and the work load of the project teams under their supervision; Oversee the project due diligence process ensuring it meets the Bank's standards; Ensure quality and appropriateness of TC assistance components which support the investments or contribute to policy dialogue initiatives; Ensure that all transactions within their responsibility are completed within the specified time frames to a high standard (including all internal memoranda and Board reports) and in line with the policies, procedures and objectives of the Bank. 2. Portfolio Monitoring, Value Creation and Reporting As a senior project team member perform all such tasks as may be assigned by the operation leader and provide constructive portfolio monitoring advice, guidance and supervision to more junior members of the project team. As operation leader: Take overall responsibility for the effective monitoring of all projects within their responsibility, including verifying the quality of regular monitoring reports; taking the lead in maintaining or supervising the management of client relationships; actively managing the resolution of any implementation/monitoring issues in cooperation with relevant Portfolio Managers; managing and supervising more junior bankers who assist in portfolio monitoring; Supervise implementation and monitoring of, and reporting on, relevant TC assignments to ensure their compliance with donor reporting requirements, operational objectives and that all reports are of a high quality; Take responsibility for ensuring timely notification of any critical portfolio issues to the relevant Portfolio Manager and/or Management, ensuring availability of adequate data and information for the Portfolio Manager and/or Management to be able to take timely decisions. In cooperation with relevant units within the Bank (e.g., Policy VP, OCE) and Banking country teams (if applicable), contribute to policy dialogue, in a leading role (project level initiatives) or supporting function (national level initiatives); Assist in providing necessary support, in the form of relevant information or documentation or meeting participation, towards efforts to procure grants and technical cooperation funds to complement investment projects or required as part of policy dialogue efforts. 4. Business Development Assist with marketing and business development efforts in the relevant sector and countries to build reputable market contacts in order to develop a broad deal flow and cross selling of the Bank's competencies; Assist with the critical screening of project proposal flow that is generated through business development efforts, liaising with other colleagues and teams within the Bank to identify sound and executable investments that meet the mandate of the Bank. Staff Management Assist in recruiting, training, coaching and mentoring junior bankers, in coordination with the team Director and Associate Directors, Senior Bankers, involving them in all aspects of the project cycle (appraisal, execution, implementation, monitoring and business development), ensuring adequate quality of project work and appropriate work load distribution amongst the project team members; contribute to their professional and competency development; Develop productive relationships within the organisation to able to work effectively in a country/sector matrix structure and in a multi-cultural working environment. Directly accountable for the engagement and effective overall management of the Team including recruitment, compensation, performance management, coaching and development. Where matrix reporting is in place, work jointly with the country counterpart when setting objectives and completing performance appraisals for relevant staff. Champion and role model the Bank's Behavioural Competencies and Corporate Behaviours, ensuring adherence within the team(s) so that the highest standards of integrity and ethical conduct are exhibited at all times. The responsibilities of the Principal Banker are designed to allow for the development of transaction expertise and expansion of responsibilities. Qualifications & Skills / Experience & Knowledge Qualifications and Skills: Bachelor's degree. Master's degree preferred or equivalent experience in the areas of expertise. Professional qualification such as ACA, CFA, ACCA, or CIMA desirable. Strong quantitative/numerical skills are critical with the ability to interpret financial information and to design and use financial models. Credit analysis skills, with the ability to interpret accounts, understanding local and international accounting principles and practice of credit analysis. Computer literacy, conversant with Microsoft Office and spread sheet packages including financial analysis and modelling modules. Excellent understanding of relevant systems and processes. Coaching, mentoring & leadership skills. Relationship management and negotiation skills. Ability to work to deadlines and under time pressure. Excellent written and oral communication skills in English. Good command over the local/country language is an advantage Experience & Knowledge: Significant relevant financial industry experience from an investment or commercial bank, private equity firm, asset management firm, or auditing/financial consulting firm operating to international standards. Practical experience of participating in and leading complex transactions through the full project life cycle. Significant financial industry experience covering the energy or infrastructure sectors, particularly in the EBRD's new Countries of Operation in sub-Saharan Africa. Strong experience in project finance and / or climate finance What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up . click apply for full job details
Jul 03, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Purpose of Job The Principal Banker is allocated to the Sustainable Infrastructure Middle East & Africa team, which delivers the Bank's mandate in the energy and infrastructure sectors in EBRD's Countries of Operation spanning the Middle East & Africa. The role will be focused on EBRD's new Countries of Operation in sub-Saharan Africa. The Principal Banker is competent in undertaking all tasks related to, and understands all aspects of, project development and implementation, including project origination, structuring, execution, implementation and monitoring, for all types of investment instruments offered by the Bank. The Principal Banker will act both as a senior member of a project team or as an operation leader (typically on less complex transactions than an Associate Director, Senior Banker). The Principal Banker, in their role as an operation leader, is expected to take responsibility for effective leadership of their project team/s, supervision of junior banking staff, while contributing to their coaching and providing mentoring assistance, as required. The Principal Banker's role also includes elements of business/pipeline development, client management and policy dialogue. Background The Project life-cycle involves several stages from origination to signing, followed by implementation and monitoring until full completion and repayment or exit. All the stages involve different tasks such as business marketing, project due diligence analysis, structuring and approval, negotiation and signing of project agreements, disbursement and monitoring. The role of the Principal Banker is to contribute, as a senior project team member, to the structuring, implementation and monitoring of complex transactions, and to lead, as an operation leader, the development of less complex debt and equity transactions, and the effective implementation and monitoring of an assigned number of portfolio projects, in line with the Bank's operational objectives. The Principal Banker supervises, both as senior team member and as operation leader, more junior colleagues to ensure efficient processing of deal flow and portfolio monitoring. The Principal Banker is able to build and maintain relationships with internal and external stakeholders in relation to business development, project execution, implementation and monitoring, policy dialogue, co-financing arrangements and donor funding, as applicable. A substantial degree of independence is given to the Principal Banker, and they are expected to ensure effective project team work and progressively take on overall responsibility for increasingly complex transactions. Accountabilities & Responsibilities 1. Structuring and Execution Work as a senior project team member with more experienced operation leaders on complex transactions, contributing to all aspects of project structuring and execution, including supporting the operation leader with the management of the project team; As an operation leader: Lead structuring, negotiation (including review of legal documentation) and the execution of transactions, working with clients, authorities, consultants and internal units; Manage the resources and the work load of the project teams under their supervision; Oversee the project due diligence process ensuring it meets the Bank's standards; Ensure quality and appropriateness of TC assistance components which support the investments or contribute to policy dialogue initiatives; Ensure that all transactions within their responsibility are completed within the specified time frames to a high standard (including all internal memoranda and Board reports) and in line with the policies, procedures and objectives of the Bank. 2. Portfolio Monitoring, Value Creation and Reporting As a senior project team member perform all such tasks as may be assigned by the operation leader and provide constructive portfolio monitoring advice, guidance and supervision to more junior members of the project team. As operation leader: Take overall responsibility for the effective monitoring of all projects within their responsibility, including verifying the quality of regular monitoring reports; taking the lead in maintaining or supervising the management of client relationships; actively managing the resolution of any implementation/monitoring issues in cooperation with relevant Portfolio Managers; managing and supervising more junior bankers who assist in portfolio monitoring; Supervise implementation and monitoring of, and reporting on, relevant TC assignments to ensure their compliance with donor reporting requirements, operational objectives and that all reports are of a high quality; Take responsibility for ensuring timely notification of any critical portfolio issues to the relevant Portfolio Manager and/or Management, ensuring availability of adequate data and information for the Portfolio Manager and/or Management to be able to take timely decisions. In cooperation with relevant units within the Bank (e.g., Policy VP, OCE) and Banking country teams (if applicable), contribute to policy dialogue, in a leading role (project level initiatives) or supporting function (national level initiatives); Assist in providing necessary support, in the form of relevant information or documentation or meeting participation, towards efforts to procure grants and technical cooperation funds to complement investment projects or required as part of policy dialogue efforts. 4. Business Development Assist with marketing and business development efforts in the relevant sector and countries to build reputable market contacts in order to develop a broad deal flow and cross selling of the Bank's competencies; Assist with the critical screening of project proposal flow that is generated through business development efforts, liaising with other colleagues and teams within the Bank to identify sound and executable investments that meet the mandate of the Bank. Staff Management Assist in recruiting, training, coaching and mentoring junior bankers, in coordination with the team Director and Associate Directors, Senior Bankers, involving them in all aspects of the project cycle (appraisal, execution, implementation, monitoring and business development), ensuring adequate quality of project work and appropriate work load distribution amongst the project team members; contribute to their professional and competency development; Develop productive relationships within the organisation to able to work effectively in a country/sector matrix structure and in a multi-cultural working environment. Directly accountable for the engagement and effective overall management of the Team including recruitment, compensation, performance management, coaching and development. Where matrix reporting is in place, work jointly with the country counterpart when setting objectives and completing performance appraisals for relevant staff. Champion and role model the Bank's Behavioural Competencies and Corporate Behaviours, ensuring adherence within the team(s) so that the highest standards of integrity and ethical conduct are exhibited at all times. The responsibilities of the Principal Banker are designed to allow for the development of transaction expertise and expansion of responsibilities. Qualifications & Skills / Experience & Knowledge Qualifications and Skills: Bachelor's degree. Master's degree preferred or equivalent experience in the areas of expertise. Professional qualification such as ACA, CFA, ACCA, or CIMA desirable. Strong quantitative/numerical skills are critical with the ability to interpret financial information and to design and use financial models. Credit analysis skills, with the ability to interpret accounts, understanding local and international accounting principles and practice of credit analysis. Computer literacy, conversant with Microsoft Office and spread sheet packages including financial analysis and modelling modules. Excellent understanding of relevant systems and processes. Coaching, mentoring & leadership skills. Relationship management and negotiation skills. Ability to work to deadlines and under time pressure. Excellent written and oral communication skills in English. Good command over the local/country language is an advantage Experience & Knowledge: Significant relevant financial industry experience from an investment or commercial bank, private equity firm, asset management firm, or auditing/financial consulting firm operating to international standards. Practical experience of participating in and leading complex transactions through the full project life cycle. Significant financial industry experience covering the energy or infrastructure sectors, particularly in the EBRD's new Countries of Operation in sub-Saharan Africa. Strong experience in project finance and / or climate finance What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up . click apply for full job details
