At PLEXSYS, our teams design, build and deliver Live, Virtual, and Constructive (LVC) innovation and training solutions to customers around the world. With over 200 employees in seventeen states and four foreign countries, we contribute our success to enabling better training everyday across the globe. As an employee of PLEXSYS, you'll find a culture that empowers you to achieve your professional objectives, give your personal best, and work with other highly passionate individuals. Our core values of integrity, excellence, teamwork and agility drive our daily decisions, identify our focus areas, and inspire our organizational culture. GENERAL DESCRIPTION PLEXSYS UK LTD is seeking an Operations SME with a passion for synthetic environments and simulation training. You will join at an exciting time, as PLEXSYS scales up to expand its operations, in the UK and globally. The Operations SME is expected to be fluent in the field of modelling, simulation and current operational training. They will be expected to work with and support other directorates to help grow the business globally. Under the oversight of the PLEXSYS UK Programme Manager, the Operations SME is a multi-faceted role. In your role, you will be representing PLEXSYS, while interacting with both internal and external customers of PLEXSYS using our modelling and simulation ecosystem. You will be an innovative self-starter able to show initiative and a team player who can help develop concepts and solutions to our customers' challenges. Your strong communication and leadership skills will allow you to work effectively with customers, subcontractors, technical and business stakeholders to deliver high levels of performance. DUTIES & RESPONSIBILITIES Understand and become a Subject Matter Expert on all our products. Train internal and external customers in the operational use of PLEXSYS products. Reporting progress and status to internal and external stakeholders. Assist, as required, with Subject Matter Expertise. Develop, maintain and update training products for internal and external customers. Engage with stakeholders, project managers and senior technical staff to ensure customer and business needs are satisfied appropriately and problems are mitigated. Participate in software testing and can articulate discrepancies to customers, testers and software engineers by directing and participating in engineering troubleshooting, resolving with minimal service disruption. Update system checklists, training materials, reports and other documentation. Understand regional customer requirements and articulate this to product and engineering support. Assist with PLEXSYS product demonstrations and interact with customers at trade shows, industry events, workshops and webinars. Assist with interfacing PLEXSYS products with other customer simulation products, as well as real-world systems. Ability to represent PLEXSYS in a professional manner during presentations and ability to conduct in-depth presentations of PLEXSYS products and services, in person and online. Demonstrate organizational, project leadership, decision-making, human relations and communication skills. Ability to travel of up to 30% of the time. QUALIFICATIONS & EXPERIENCE Bachelor's degree in a related field, or equivalent number of years' experience. Previous experience working in the MoD or knowledge of MoD operations. Proficiency with Microsoft Office products such as Word and Excel. Experience in managing client relationships, client expectations and project timelines. Strong Communication skills (written and verbal). Concepts and principles underpinning Live, Virtual and Constructive systems for Training or Test and Evaluation. An efficient, structured approach to status reporting to a range of stakeholders. Proven multitasking ability; incisive analytical thinking; detail-oriented approach to planning and quality assurance; excellent verbal and written communication skills. DESIRED Military experience in C4ISR/Combat operations. Comfort with Wiki system as primary method for project organization and knowledge sharing. Supervisory experience in managing a team. Security Clearance - Secret and above. How to Apply: If you are ready to contribute your expertise to a world-class training initiative, we would love to hear from you. Please submit your expression of interest along with a brief outline of your relevant experience and qualifications.
Jul 06, 2025
Full time
At PLEXSYS, our teams design, build and deliver Live, Virtual, and Constructive (LVC) innovation and training solutions to customers around the world. With over 200 employees in seventeen states and four foreign countries, we contribute our success to enabling better training everyday across the globe. As an employee of PLEXSYS, you'll find a culture that empowers you to achieve your professional objectives, give your personal best, and work with other highly passionate individuals. Our core values of integrity, excellence, teamwork and agility drive our daily decisions, identify our focus areas, and inspire our organizational culture. GENERAL DESCRIPTION PLEXSYS UK LTD is seeking an Operations SME with a passion for synthetic environments and simulation training. You will join at an exciting time, as PLEXSYS scales up to expand its operations, in the UK and globally. The Operations SME is expected to be fluent in the field of modelling, simulation and current operational training. They will be expected to work with and support other directorates to help grow the business globally. Under the oversight of the PLEXSYS UK Programme Manager, the Operations SME is a multi-faceted role. In your role, you will be representing PLEXSYS, while interacting with both internal and external customers of PLEXSYS using our modelling and simulation ecosystem. You will be an innovative self-starter able to show initiative and a team player who can help develop concepts and solutions to our customers' challenges. Your strong communication and leadership skills will allow you to work effectively with customers, subcontractors, technical and business stakeholders to deliver high levels of performance. DUTIES & RESPONSIBILITIES Understand and become a Subject Matter Expert on all our products. Train internal and external customers in the operational use of PLEXSYS products. Reporting progress and status to internal and external stakeholders. Assist, as required, with Subject Matter Expertise. Develop, maintain and update training products for internal and external customers. Engage with stakeholders, project managers and senior technical staff to ensure customer and business needs are satisfied appropriately and problems are mitigated. Participate in software testing and can articulate discrepancies to customers, testers and software engineers by directing and participating in engineering troubleshooting, resolving with minimal service disruption. Update system checklists, training materials, reports and other documentation. Understand regional customer requirements and articulate this to product and engineering support. Assist with PLEXSYS product demonstrations and interact with customers at trade shows, industry events, workshops and webinars. Assist with interfacing PLEXSYS products with other customer simulation products, as well as real-world systems. Ability to represent PLEXSYS in a professional manner during presentations and ability to conduct in-depth presentations of PLEXSYS products and services, in person and online. Demonstrate organizational, project leadership, decision-making, human relations and communication skills. Ability to travel of up to 30% of the time. QUALIFICATIONS & EXPERIENCE Bachelor's degree in a related field, or equivalent number of years' experience. Previous experience working in the MoD or knowledge of MoD operations. Proficiency with Microsoft Office products such as Word and Excel. Experience in managing client relationships, client expectations and project timelines. Strong Communication skills (written and verbal). Concepts and principles underpinning Live, Virtual and Constructive systems for Training or Test and Evaluation. An efficient, structured approach to status reporting to a range of stakeholders. Proven multitasking ability; incisive analytical thinking; detail-oriented approach to planning and quality assurance; excellent verbal and written communication skills. DESIRED Military experience in C4ISR/Combat operations. Comfort with Wiki system as primary method for project organization and knowledge sharing. Supervisory experience in managing a team. Security Clearance - Secret and above. How to Apply: If you are ready to contribute your expertise to a world-class training initiative, we would love to hear from you. Please submit your expression of interest along with a brief outline of your relevant experience and qualifications.
We're a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets. We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement. That's who we are. We're a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As the Application Support Manager, you will be responsible for ensuring the stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents and provide direction during critical outages. Stakeholder Collaboration: Engage with business, development, and infrastructure teams to address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. Proactive Monitoring: Drive proactive detection and prevention of incidents across Retail applications. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure Retail application documentation is complete, current, and valuable. Bug Fixes & Security: Oversee bug resolution and implementation of security enhancements. Reporting: Deliver regular performance and service reports to the Retail Engineering Director. Skills & Experience: Proven experience as an Application Support Manager or Lead within Financial Services or similarly regulated industries. Technical Expertise: Strong knowledge of Microsoft technologies: C#, VB.NET, SQL, IIS, .NET Core. Cloud and containerization experience with Azure, Docker, and AKS. Familiarity with modern web technologies, including React, REST APIs, and SOAP architectures. Skilled in managing P1/P2 incidents, business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace, Azure Application Insights, or similar platforms. Ability to use monitoring data to enhance application performance and user experience. Tools & Processes: Proficient with service and change management platforms: ServiceNow, JIRA Service Desk, Azure DevOps. Experienced in bug tracking, documentation, and change workflows. Proven people management, mentoring, and performance development experience. Proven ability to work cross-functionally with IT Service Desk, Infrastructure, and Engineering teams. Analytical & Communication Skills: Strong problem-solving abilities with a data-driven approach to service improvement. Excellent verbal and written communication skills; adept at conveying complex technical information to non-technical audiences. Security Awareness: Good understanding of enterprise security best practices and experience mitigating application vulnerabilities. Company Benefits A Competitive Salary, Pension Scheme and Life Assurance Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets Opportunity to progress within your career both in-role and within the company FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) A variety of Employee Funded Benefits available to you via our Online Benefits Portal Plus, several additional purchase options available for you and your loved ones Why Just? We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We've made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations. Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity. What's clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.
Jul 06, 2025
Full time
We're a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets. We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement. That's who we are. We're a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As the Application Support Manager, you will be responsible for ensuring the stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents and provide direction during critical outages. Stakeholder Collaboration: Engage with business, development, and infrastructure teams to address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. Proactive Monitoring: Drive proactive detection and prevention of incidents across Retail applications. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure Retail application documentation is complete, current, and valuable. Bug Fixes & Security: Oversee bug resolution and implementation of security enhancements. Reporting: Deliver regular performance and service reports to the Retail Engineering Director. Skills & Experience: Proven experience as an Application Support Manager or Lead within Financial Services or similarly regulated industries. Technical Expertise: Strong knowledge of Microsoft technologies: C#, VB.NET, SQL, IIS, .NET Core. Cloud and containerization experience with Azure, Docker, and AKS. Familiarity with modern web technologies, including React, REST APIs, and SOAP architectures. Skilled in managing P1/P2 incidents, business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace, Azure Application Insights, or similar platforms. Ability to use monitoring data to enhance application performance and user experience. Tools & Processes: Proficient with service and change management platforms: ServiceNow, JIRA Service Desk, Azure DevOps. Experienced in bug tracking, documentation, and change workflows. Proven people management, mentoring, and performance development experience. Proven ability to work cross-functionally with IT Service Desk, Infrastructure, and Engineering teams. Analytical & Communication Skills: Strong problem-solving abilities with a data-driven approach to service improvement. Excellent verbal and written communication skills; adept at conveying complex technical information to non-technical audiences. Security Awareness: Good understanding of enterprise security best practices and experience mitigating application vulnerabilities. Company Benefits A Competitive Salary, Pension Scheme and Life Assurance Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets Opportunity to progress within your career both in-role and within the company FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) A variety of Employee Funded Benefits available to you via our Online Benefits Portal Plus, several additional purchase options available for you and your loved ones Why Just? We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We've made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations. Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity. What's clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.
Job Title - Business Development Manager (Umbrella & Contractor BD) Job Location - West London Salary - £30k - £35k with a £50k OTE Our client is a proud market leading Umbrella & Contractor Accountancy company that provide payroll services solutions to organisations and contractors throughout the UK. They are looking for sales people who can demonstrate both a hunter and farmer mentality as the role of Business Development Manager will be primarily targeting the temporary and contract recruitment industry, searching for new business in addition to account managing clients within your portfolio. You will need to be proactive in nurturing relationships with recruitment agencies by providing a first-class level of account management in line with the brand and booking and attending meetings to secure new business. You will be meeting with Recruitment Consultants, Recruitment Managers, and presenting to Director Level, aiming to discuss and agree strategies and actions that will both generate new business and increase our business levels within existing clients. In addition to an excellent basic salary and an OTE of £50,000+ in the first year, there is also a tremendous benefits package which includes a laptop, mobile, pension, private healthcare and a subsidised dental plan. Responsibilities: Sales management and the structured planning of sales activities. Contractor implementation and registration, working closely with the customer and implementation team to ensure the implementation plan is delivered in a timely and efficient manner. Develop excellent relationships with customer contacts and potential clients Plan and deliver structured, clear and effective sales presentations, identifying opportunities and achieving referrals at all opportunities. Develop and maintain detailed business plans for all accounts, setting goals based on current reality. Ensure that key information is at hand to produce reports on KPIs and targets as well as identifying trends and business drivers to maximise return. Key Skills/Experience Needed: 2 years B2B/B2C volume sales experience. The ability to build effective working relationships from scratch. Persistence and resilience. Attention to detail, with a good understanding of working to targets and producing accurate reports and presentations. Extremely well organised and able to plan and effectively manage own time An exceptional communicator. A good team player, capable of identifying opportunities for others and creating referrals into the team. Enthusiasm for working in a fast paced, pressured environment.
Jul 06, 2025
Full time
Job Title - Business Development Manager (Umbrella & Contractor BD) Job Location - West London Salary - £30k - £35k with a £50k OTE Our client is a proud market leading Umbrella & Contractor Accountancy company that provide payroll services solutions to organisations and contractors throughout the UK. They are looking for sales people who can demonstrate both a hunter and farmer mentality as the role of Business Development Manager will be primarily targeting the temporary and contract recruitment industry, searching for new business in addition to account managing clients within your portfolio. You will need to be proactive in nurturing relationships with recruitment agencies by providing a first-class level of account management in line with the brand and booking and attending meetings to secure new business. You will be meeting with Recruitment Consultants, Recruitment Managers, and presenting to Director Level, aiming to discuss and agree strategies and actions that will both generate new business and increase our business levels within existing clients. In addition to an excellent basic salary and an OTE of £50,000+ in the first year, there is also a tremendous benefits package which includes a laptop, mobile, pension, private healthcare and a subsidised dental plan. Responsibilities: Sales management and the structured planning of sales activities. Contractor implementation and registration, working closely with the customer and implementation team to ensure the implementation plan is delivered in a timely and efficient manner. Develop excellent relationships with customer contacts and potential clients Plan and deliver structured, clear and effective sales presentations, identifying opportunities and achieving referrals at all opportunities. Develop and maintain detailed business plans for all accounts, setting goals based on current reality. Ensure that key information is at hand to produce reports on KPIs and targets as well as identifying trends and business drivers to maximise return. Key Skills/Experience Needed: 2 years B2B/B2C volume sales experience. The ability to build effective working relationships from scratch. Persistence and resilience. Attention to detail, with a good understanding of working to targets and producing accurate reports and presentations. Extremely well organised and able to plan and effectively manage own time An exceptional communicator. A good team player, capable of identifying opportunities for others and creating referrals into the team. Enthusiasm for working in a fast paced, pressured environment.
IDEX are currently amidst a Marine team build on behalf of a large, specialty Insurance Broker in London. Progress is going well in terms of Producer hires, however we are looking to appoint their Managing Director for Marine, Cargo and Transportation. This is a senior position which offers equity and potential wider company shares as part of a business who is seeing 25% YOY growth, so a real opportunistic time to join. Be offered equity as part of an exciting marine build within a large, international wholesale broker in London who already possess exceptional infrastructure, networks and investment sitting behind it. You'll be a vital part of this success story. The missing piece within this broker's specialty division is their marine offering and we have been appointed to find an individual(s) with an entrepreneurial mindset, who feel undervalued being on a pure base salary and bonus deal, and would like to build a successful platform, which will create strong equity value for you and your family. This is an exceptional leadership opportunity to build a business within a business, where you will be given all the tools, marketing, internal infrastructure and financial investment to make it a huge success. This firm has an established Marine MGA as part of the wider business, which is described as 'popular' amongst Brokers. You will have a voice within senior management and be part of shaping the growth of the division, with a board of directors to support you. Their equity deal is particularly lucrative and can mature into something extremely attractive for both you and your family. We are looking to engage with experienced marine leaders who hold a track record of developing individuals, executing growth strategies and working with the board to deliver on sales objectives. This one is not to be scrolled past. No CV required at this stage, feel free to reach out or connect with Drew Crawford on Linkedin. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
Jul 06, 2025
Full time
IDEX are currently amidst a Marine team build on behalf of a large, specialty Insurance Broker in London. Progress is going well in terms of Producer hires, however we are looking to appoint their Managing Director for Marine, Cargo and Transportation. This is a senior position which offers equity and potential wider company shares as part of a business who is seeing 25% YOY growth, so a real opportunistic time to join. Be offered equity as part of an exciting marine build within a large, international wholesale broker in London who already possess exceptional infrastructure, networks and investment sitting behind it. You'll be a vital part of this success story. The missing piece within this broker's specialty division is their marine offering and we have been appointed to find an individual(s) with an entrepreneurial mindset, who feel undervalued being on a pure base salary and bonus deal, and would like to build a successful platform, which will create strong equity value for you and your family. This is an exceptional leadership opportunity to build a business within a business, where you will be given all the tools, marketing, internal infrastructure and financial investment to make it a huge success. This firm has an established Marine MGA as part of the wider business, which is described as 'popular' amongst Brokers. You will have a voice within senior management and be part of shaping the growth of the division, with a board of directors to support you. Their equity deal is particularly lucrative and can mature into something extremely attractive for both you and your family. We are looking to engage with experienced marine leaders who hold a track record of developing individuals, executing growth strategies and working with the board to deliver on sales objectives. This one is not to be scrolled past. No CV required at this stage, feel free to reach out or connect with Drew Crawford on Linkedin. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
The Senior Manager/Associate Director Project Manager will be responsible for managing projects within STA, WuXi's API and Drug Product development and manufacturing division. Leads the orderly progression of projects from the proposal stage through project completion by interacting with the client, technical team and business development team. The incumbent will also participate in business development activities such as visiting existing or new clients and promoting STA's services in conferences/trade shows. Please note this is a remote (work from home) position within the UK. Lead all project initiation and planning efforts. Participate in the implementation and execution of a given project. Establishes project objectives, timelines and deliverables. Defines project tasks and resource requirements. Closely monitor/control project progression to ensure project is completed on schedule and within budget. Reports project progress to all key stakeholders. Supports the technical team to investigate any project challenges by necessary risk assessment tools & techniques, then implements corrective measures. Serves as liaison with client contacts, manages day-to-day communications and organizes project team meetings. Represents company in project meetings, prepares meeting agenda and minutes, and follows up on action items. Evaluates and assesses project results and provides recommendations for future improvements. Provides support to the business development team joining customer visits, conferences or tradeshows. Prepare Quotations/Proposals/Change Orders with inputs from key stakeholders for existing relationships. Education and Experience: Master's (MS) or PhD in life sciences; chemistry preferred A minimum of 10 years pharmaceutical or CRO/CMO industry experience, preferably in API process R&D and manufacturing and/or Drug Product R&D and manufacturing. Prior experience in project management or managing external research collaborations, with PMP certification desired. Candidate should possess strong and effective project management, problem-solving solving and interpersonal skills and have a proven track record working cross-functionally across a wide variety of technical, business, and operational areas. Demonstrates good understanding of the pharmaceutical industry and small molecule drug development. Minimum of 5 years of relevant pharmaceutical or biotech industry experience in CMC process development and/or GMP manufacturing. Working knowledge and understanding of current regulations and industry trends for small molecule, manufacturing, and testing. Oligonucleotide and Solid State Peptide experience a plus. Experience in a Contract Research Organization (CRO) or Contract Manufacturing Organization (CMO) is preferred, but not required. Must have working knowledge of MS Office products, especially MS Project. Independence/Accountability: Must be a self-starter, self-motivated, and highly flexible in this home-based position with 25% travel. Must be organized and detail-oriented. Problem Solving: Proven experience creating and carrying out successful plans and processes to solve complex problems. Leadership Activities: Work closely with team members across all CMC-related business units and with the STA management team to ensure coordination of all efforts and real-time communication with all stakeholders. Communication Skills: Proficiency in English is required. Mandarin is a plus Excellent communication skills (verbal, written, and presentation skills).
Jul 06, 2025
Full time
The Senior Manager/Associate Director Project Manager will be responsible for managing projects within STA, WuXi's API and Drug Product development and manufacturing division. Leads the orderly progression of projects from the proposal stage through project completion by interacting with the client, technical team and business development team. The incumbent will also participate in business development activities such as visiting existing or new clients and promoting STA's services in conferences/trade shows. Please note this is a remote (work from home) position within the UK. Lead all project initiation and planning efforts. Participate in the implementation and execution of a given project. Establishes project objectives, timelines and deliverables. Defines project tasks and resource requirements. Closely monitor/control project progression to ensure project is completed on schedule and within budget. Reports project progress to all key stakeholders. Supports the technical team to investigate any project challenges by necessary risk assessment tools & techniques, then implements corrective measures. Serves as liaison with client contacts, manages day-to-day communications and organizes project team meetings. Represents company in project meetings, prepares meeting agenda and minutes, and follows up on action items. Evaluates and assesses project results and provides recommendations for future improvements. Provides support to the business development team joining customer visits, conferences or tradeshows. Prepare Quotations/Proposals/Change Orders with inputs from key stakeholders for existing relationships. Education and Experience: Master's (MS) or PhD in life sciences; chemistry preferred A minimum of 10 years pharmaceutical or CRO/CMO industry experience, preferably in API process R&D and manufacturing and/or Drug Product R&D and manufacturing. Prior experience in project management or managing external research collaborations, with PMP certification desired. Candidate should possess strong and effective project management, problem-solving solving and interpersonal skills and have a proven track record working cross-functionally across a wide variety of technical, business, and operational areas. Demonstrates good understanding of the pharmaceutical industry and small molecule drug development. Minimum of 5 years of relevant pharmaceutical or biotech industry experience in CMC process development and/or GMP manufacturing. Working knowledge and understanding of current regulations and industry trends for small molecule, manufacturing, and testing. Oligonucleotide and Solid State Peptide experience a plus. Experience in a Contract Research Organization (CRO) or Contract Manufacturing Organization (CMO) is preferred, but not required. Must have working knowledge of MS Office products, especially MS Project. Independence/Accountability: Must be a self-starter, self-motivated, and highly flexible in this home-based position with 25% travel. Must be organized and detail-oriented. Problem Solving: Proven experience creating and carrying out successful plans and processes to solve complex problems. Leadership Activities: Work closely with team members across all CMC-related business units and with the STA management team to ensure coordination of all efforts and real-time communication with all stakeholders. Communication Skills: Proficiency in English is required. Mandarin is a plus Excellent communication skills (verbal, written, and presentation skills).
Location: London, UK Reporting to: Vice President, Global Manufacturing Technology & Supply Job Summary The Associate Director, Global Supply Planning is responsible for end-to-end (E2E) supply planning activities for Orchard s cell and gene therapy supply chain managing GMP plasmids, Vector Products (VP) and Drug Products (DP). This includes manufacturing planning at Orchard's Contract Development and Manufacturing Organisations (CDMO's) and ongoing management and control of Orchard's GMP Inventory for Clinical and Commercial Operations. The job holder is part of the Global Manufacturing Technology & Supply leadership team, and will be expected to provide thought leadership on best supply planning practices supporting the overall Tech Ops strategic objectives. Key Elements and Responsibilities Supply Planning Lead the Supply Planning process within Technical Operations for all programs and channel to operations addressing demand from Clinical, Medical and Commercial Lead a cross functional Demand Planning Process Generate supply and inventory planning across all of Orchard's supply network and time horizons. Inventory and Master Data Management Develop the Material Requirements Planning (MRP) strategy, Proactively manage obsolete inventory within the CDMO and 3rd party logistics (3PL) network Manage 3rd party cold storage providers Ensure master data accuracy Lead the creation of inventory and storage policies in line with the latest GMP regulations. Own and manage existing ERP system and support any future implementation of enterprise systems such as ERP and/or Advanced Planning Systems. Manufacturing Planning and Execution Ensure sufficient supplies of Clinical and Commercial Vector Product (VP) and capacity for Drug Product (DP) manufacturing Manage CDMO GMP Supply Ordering and Delivery for Plasmids, VP and DP Oversee the administration of all CDMO manufacturing financial transactions. KPIs and Process Improvements Define, monitor and strive to improve Key Performance Indicators to create a continuous improvement culture and collaborative planning environment Identify and implement key supply chain related initiatives with internal stakeholders and external partners to improve supply chain efficiency. Required Knowledge At least 12 years of end-to-end supply chain experience with a minimum of 5 years of relevant biotechnology or pharmaceutical industry in roles across supply chain planning operations and external manufacturing in a global matrix Relevant experience in cell & gene therapy and autologous ex-vivo gene therapy is ideal Strong track record of effective team leadership, preferably in global organisations. Proven experience in Demand/Supply Planning and Sales & Operations Experienced in developing, implementing, and leading strategic initiatives which deliver change, continuous improvement and Operational Excellence to the business Experience in managing and implementing supply chain systems across multiple areas of supply chain such as traditional ERP and SaaS technology Strong Working knowledge of regulatory frameworks (FDA, EMA etc) GMP manufacturing and GMP storage requirements Proven collaborative planning and relationship management experience in the biologics contract manufacturing or similar industry. Skills & Abilities Action-oriented and resourceful Highly influential individual, able to navigate a complex landscape of stakeholders at all levels Builds trusted partnerships and works collaboratively to meet shared objectives Team-player as well as a highly supportive team lead with a continuous improvement coaching style and lead by example mentality Resilient, works well under pressure and is able to prioritise and make robust decisions Plans and prioritizing work to meet commitments aligned with organizational goals Proven track record of achieving results. Education Minimum of bachelor's degree in supply chain management, Life Sciences, Business Management or Engineering with relevant qualifications and experience in Supply Chain Operations and/or Operational Business Planning.
Jul 06, 2025
Full time
Location: London, UK Reporting to: Vice President, Global Manufacturing Technology & Supply Job Summary The Associate Director, Global Supply Planning is responsible for end-to-end (E2E) supply planning activities for Orchard s cell and gene therapy supply chain managing GMP plasmids, Vector Products (VP) and Drug Products (DP). This includes manufacturing planning at Orchard's Contract Development and Manufacturing Organisations (CDMO's) and ongoing management and control of Orchard's GMP Inventory for Clinical and Commercial Operations. The job holder is part of the Global Manufacturing Technology & Supply leadership team, and will be expected to provide thought leadership on best supply planning practices supporting the overall Tech Ops strategic objectives. Key Elements and Responsibilities Supply Planning Lead the Supply Planning process within Technical Operations for all programs and channel to operations addressing demand from Clinical, Medical and Commercial Lead a cross functional Demand Planning Process Generate supply and inventory planning across all of Orchard's supply network and time horizons. Inventory and Master Data Management Develop the Material Requirements Planning (MRP) strategy, Proactively manage obsolete inventory within the CDMO and 3rd party logistics (3PL) network Manage 3rd party cold storage providers Ensure master data accuracy Lead the creation of inventory and storage policies in line with the latest GMP regulations. Own and manage existing ERP system and support any future implementation of enterprise systems such as ERP and/or Advanced Planning Systems. Manufacturing Planning and Execution Ensure sufficient supplies of Clinical and Commercial Vector Product (VP) and capacity for Drug Product (DP) manufacturing Manage CDMO GMP Supply Ordering and Delivery for Plasmids, VP and DP Oversee the administration of all CDMO manufacturing financial transactions. KPIs and Process Improvements Define, monitor and strive to improve Key Performance Indicators to create a continuous improvement culture and collaborative planning environment Identify and implement key supply chain related initiatives with internal stakeholders and external partners to improve supply chain efficiency. Required Knowledge At least 12 years of end-to-end supply chain experience with a minimum of 5 years of relevant biotechnology or pharmaceutical industry in roles across supply chain planning operations and external manufacturing in a global matrix Relevant experience in cell & gene therapy and autologous ex-vivo gene therapy is ideal Strong track record of effective team leadership, preferably in global organisations. Proven experience in Demand/Supply Planning and Sales & Operations Experienced in developing, implementing, and leading strategic initiatives which deliver change, continuous improvement and Operational Excellence to the business Experience in managing and implementing supply chain systems across multiple areas of supply chain such as traditional ERP and SaaS technology Strong Working knowledge of regulatory frameworks (FDA, EMA etc) GMP manufacturing and GMP storage requirements Proven collaborative planning and relationship management experience in the biologics contract manufacturing or similar industry. Skills & Abilities Action-oriented and resourceful Highly influential individual, able to navigate a complex landscape of stakeholders at all levels Builds trusted partnerships and works collaboratively to meet shared objectives Team-player as well as a highly supportive team lead with a continuous improvement coaching style and lead by example mentality Resilient, works well under pressure and is able to prioritise and make robust decisions Plans and prioritizing work to meet commitments aligned with organizational goals Proven track record of achieving results. Education Minimum of bachelor's degree in supply chain management, Life Sciences, Business Management or Engineering with relevant qualifications and experience in Supply Chain Operations and/or Operational Business Planning.
Job Description Summary As the Global Infrastructure and Operations Lead (GIO) for Europe you will be part of Sysco's Global Business Technology Infrastructure organization. Sysco's Business Technology department brings together technology and process expertise into one streamlined, customer and business-oriented team. Our focus is to provide innovative business solutions that eliminate waste, maximize customer satisfaction, and improve business productivity. This highly visible critical role will be focused on ensuring delivery of technical operations strategy and services across Sysco Europe's infrastructure landscape. In this advanced role, you will lead an overall central team of 100 resources (both employees and contractors with 6-8 direct reports) to deliver best in class IT Services. You will be required to collaborate and partner with business and other technical leaders at all levels across Sysco's global landscape by exhibiting advanced communication and influence skills, work under high demands, manage multiple sometimes competing priorities, ensure implementation of best practices and techniques, have deep and extensive knowledge of key infrastructure capabilities (including network, cloud technologies, data centres etc.), and be able to efficiently communicate to those various partners with varying levels of understanding. The ability to assess and understand existing, complex technical solutions is a must along with having the strategic vision to simplify and modernize systems, remove redundancies and improve inefficiencies. Essential Functions Develop a strong advanced understanding of Sysco's European business units, their goals, business strategy and technology landscape. Work with business and technology leaders to execute the technical operations strategy, future state vision and technology roadmaps to achieve strategic goals. Define, document and maintain comprehensive infrastructure views (current and future) Possess strong financial acumen and demonstrated experience managing a large budget; agility to reforecast and make strategic and tactical changes as the business ebbs and flows. Execute the future state infrastructure vision and Sysco's global infrastructure strategy, aligning with global Enterprise Architecture (EA) standards/guidelines. Provide technology leadership, infrastructure oversight and high-level solution design guidance for key technology initiatives and strategic planning. Contribute to initial infrastructure set-up and project requirements. Assure that a long-term support process is in-place including managed support, ongoing patching and updates, monitoring and callout alerts and support contracts with partners. Stay vigilant on up to date on emerging technologies and assist with technology vendor and product selection activities. Balance and flex both strategic and tactical work and where required get into the detail to support diagnosis root cause and provide solutions. Remain calm and level-headed under pressure; is crisp and concise in messaging. Work with the Mergers & Acquisition team to conduct M&A due diligence and advance an M&A playbook. Successfully impact and influence in both a direct and matrixed organizational structures. Prioritize and is highly organized; agile to handle multiple competing priorities. Exhibit highly seasoned interpersonal and communications skills that are highly credible and sustainable across all levels of leadership and partner groups. Established a communications protocol that ensure regular, ad hoc communications are clear timely to all stakeholders. Translate highly technical vernacular into layperson's terms, can flex from concise messages to the very detailed and is able to tell the story to the most senior leader and up and down the hierarchy. Is agile and realistic in scope formation with creative solutions that meet the restraints and demands within the Sysco culture. Balance by thinking globally and acting locally. Model and demonstrate diversity and inclusive behaviours in all ways of work; exhibits cultural awareness in said diverse settings (Global; European markets) and has experience of successfully leading across those markets. Adopt and lead through appropriate change management tools and plans with the ability to work through transformational agenda/s for centralized alignment, standardization, and ongoing efficiencies. Build and maintain effective working relationships with business/technology stakeholders, subject-matter experts and key vendor partners. Serve as primary contact manging vendor management; acumen in working through vendor management as appropriate or needed. Execute Sysco Europe network technology strategy and roadmap in conjunction with Sysco's overall strategy. Network technology includes WAN, SDLAN, Wireless RF, routers, cabling, switches, access points, VPN, mobile phone contracts, etc. Manage Sysco Europe cloud technologies and collocated data centers strategy and roadmap. Facilitate for Sysco Europe the adoption of cloud-based applications by guiding projects through the learning curve for server set-up, and turnover for ongoing management. Participate and lead fully in the change and incident process for Sysco Europe infrastructure. Provide quality communication and documentation in support of changes to infrastructure, root cause analysis and solutions. Ensure Sysco Europe Infrastructure strategy addresses regulatory compliance requirements. Minimum Requirements Bachelor's degree in Computer science and or equivalent work experience. Vast experience in IT, with Infrastructure subdomain experience. Experienced as a senior people leader; preferably across multiple diverse geographies (Europe) Ability to lead, coach and develop teams of 100 located across expansive diverse geographies. Experience working in a large, multi-unit enterprise context and familiarity with mergers & acquisitions and business-unit integration processes/activities. Proven track record of hands-on technical delivery including systems analysis, development, project management and/or production support. Demonstrates agility to lead and coordinate the resolution of critical incidents across the Europe to support business operations when required, across a 24/7 operation. Extensive knowledge of a wide variety of technologies including ERP, consumer-facing web/mobile, custom development, application integration, infrastructure, cloud, SaaS, and/or security technologies Self-starter and ability to drive results with minimal supervisory direction. Strong-interpersonal and influencing skills to enable effective completion of tasks both individually and within matrixed teams. Ability to break down complex, multi-faceted concepts into understandable solutions/options and effectively communicate to a range of business and technical audiences. Experience with Agile and DevOps environments is strongly preferred. Can sit anywhere in the existing European footprint; able to travel as required ( 25-30%). The above information has been designed to indicate the general nature and level of work performed by associates within this classification. IT is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Jul 06, 2025
Full time
Job Description Summary As the Global Infrastructure and Operations Lead (GIO) for Europe you will be part of Sysco's Global Business Technology Infrastructure organization. Sysco's Business Technology department brings together technology and process expertise into one streamlined, customer and business-oriented team. Our focus is to provide innovative business solutions that eliminate waste, maximize customer satisfaction, and improve business productivity. This highly visible critical role will be focused on ensuring delivery of technical operations strategy and services across Sysco Europe's infrastructure landscape. In this advanced role, you will lead an overall central team of 100 resources (both employees and contractors with 6-8 direct reports) to deliver best in class IT Services. You will be required to collaborate and partner with business and other technical leaders at all levels across Sysco's global landscape by exhibiting advanced communication and influence skills, work under high demands, manage multiple sometimes competing priorities, ensure implementation of best practices and techniques, have deep and extensive knowledge of key infrastructure capabilities (including network, cloud technologies, data centres etc.), and be able to efficiently communicate to those various partners with varying levels of understanding. The ability to assess and understand existing, complex technical solutions is a must along with having the strategic vision to simplify and modernize systems, remove redundancies and improve inefficiencies. Essential Functions Develop a strong advanced understanding of Sysco's European business units, their goals, business strategy and technology landscape. Work with business and technology leaders to execute the technical operations strategy, future state vision and technology roadmaps to achieve strategic goals. Define, document and maintain comprehensive infrastructure views (current and future) Possess strong financial acumen and demonstrated experience managing a large budget; agility to reforecast and make strategic and tactical changes as the business ebbs and flows. Execute the future state infrastructure vision and Sysco's global infrastructure strategy, aligning with global Enterprise Architecture (EA) standards/guidelines. Provide technology leadership, infrastructure oversight and high-level solution design guidance for key technology initiatives and strategic planning. Contribute to initial infrastructure set-up and project requirements. Assure that a long-term support process is in-place including managed support, ongoing patching and updates, monitoring and callout alerts and support contracts with partners. Stay vigilant on up to date on emerging technologies and assist with technology vendor and product selection activities. Balance and flex both strategic and tactical work and where required get into the detail to support diagnosis root cause and provide solutions. Remain calm and level-headed under pressure; is crisp and concise in messaging. Work with the Mergers & Acquisition team to conduct M&A due diligence and advance an M&A playbook. Successfully impact and influence in both a direct and matrixed organizational structures. Prioritize and is highly organized; agile to handle multiple competing priorities. Exhibit highly seasoned interpersonal and communications skills that are highly credible and sustainable across all levels of leadership and partner groups. Established a communications protocol that ensure regular, ad hoc communications are clear timely to all stakeholders. Translate highly technical vernacular into layperson's terms, can flex from concise messages to the very detailed and is able to tell the story to the most senior leader and up and down the hierarchy. Is agile and realistic in scope formation with creative solutions that meet the restraints and demands within the Sysco culture. Balance by thinking globally and acting locally. Model and demonstrate diversity and inclusive behaviours in all ways of work; exhibits cultural awareness in said diverse settings (Global; European markets) and has experience of successfully leading across those markets. Adopt and lead through appropriate change management tools and plans with the ability to work through transformational agenda/s for centralized alignment, standardization, and ongoing efficiencies. Build and maintain effective working relationships with business/technology stakeholders, subject-matter experts and key vendor partners. Serve as primary contact manging vendor management; acumen in working through vendor management as appropriate or needed. Execute Sysco Europe network technology strategy and roadmap in conjunction with Sysco's overall strategy. Network technology includes WAN, SDLAN, Wireless RF, routers, cabling, switches, access points, VPN, mobile phone contracts, etc. Manage Sysco Europe cloud technologies and collocated data centers strategy and roadmap. Facilitate for Sysco Europe the adoption of cloud-based applications by guiding projects through the learning curve for server set-up, and turnover for ongoing management. Participate and lead fully in the change and incident process for Sysco Europe infrastructure. Provide quality communication and documentation in support of changes to infrastructure, root cause analysis and solutions. Ensure Sysco Europe Infrastructure strategy addresses regulatory compliance requirements. Minimum Requirements Bachelor's degree in Computer science and or equivalent work experience. Vast experience in IT, with Infrastructure subdomain experience. Experienced as a senior people leader; preferably across multiple diverse geographies (Europe) Ability to lead, coach and develop teams of 100 located across expansive diverse geographies. Experience working in a large, multi-unit enterprise context and familiarity with mergers & acquisitions and business-unit integration processes/activities. Proven track record of hands-on technical delivery including systems analysis, development, project management and/or production support. Demonstrates agility to lead and coordinate the resolution of critical incidents across the Europe to support business operations when required, across a 24/7 operation. Extensive knowledge of a wide variety of technologies including ERP, consumer-facing web/mobile, custom development, application integration, infrastructure, cloud, SaaS, and/or security technologies Self-starter and ability to drive results with minimal supervisory direction. Strong-interpersonal and influencing skills to enable effective completion of tasks both individually and within matrixed teams. Ability to break down complex, multi-faceted concepts into understandable solutions/options and effectively communicate to a range of business and technical audiences. Experience with Agile and DevOps environments is strongly preferred. Can sit anywhere in the existing European footprint; able to travel as required ( 25-30%). The above information has been designed to indicate the general nature and level of work performed by associates within this classification. IT is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Job Description: Pet Nutrition (PN) is the most vibrant category in the FMCG sector. As we work to transform this exciting category, a new program, Digital First, has been mobilized by the Mars Pet Nutrition (PN) leadership team. Digital First places pet parents at the center of all we do, while digitalizing a wide range of business process areas, and creating future fit capabilities to achieve ambitious targets in top line growth, earnings, and user centricity. Digitizing at scale across Demand & Supply is one of the key focus areas for Digital First. The agenda requires you to demonstrate significant thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while building and leading a team of world class data and analytics leaders. Within the framework of Digital First, a new position has been established to develop and scale Data & Analytics (D&A) products to unlock SRM potential in Mars: SRM Pricing & PPA D&A Lead. Reporting to the SRM D&A Lead, Global Director, PN Growth, the person in this role will also be accountable to the Global SRM Pricing & PPA Product Owner and will be an integral member of the PN SRM product leadership team. This role operates on a global scale and collaborates closely with PN business team members across all departments. This role is a project-based transformation role and has a current expected end date of 3 years. As we move closer to the date, we will work with you to explore other opportunities for employment within the Mars family of companies. If a suitable alternative role is not available at that time, your employment will end. What will be your key responsibilities? Spearhead the D&A delivery of a comprehensive product strategy for Strategic Pricing & Price Package Architecture, aligned with PN overall growth vision, priorities and goals Partner with business product owner to deliver SRM D&A capabilities to drive & embed top quartile Pricing & Price-Pack Architecture capabilities within Mars PN, and as a result, fulfil consumer penetration, category profit pool, NSV growth and MAC target commitments Partner with global and regional SRM Pricing teams on the use of D&A products to collaboratively transform our collective capabilities and maturity, and drive a culture of data driven, informed decision-making Collaborate with cross-functional teams to design and implement analytics solutions that scale and are aligned with product objectives set out in the roadmap Develop and implement a comprehensive data strategy ensuring effective collection, storage, and utilization of relevant data. Contribute to the development of a sound data foundation for all growth initiatives. Be laser focused on value creation and exceptional adoption of created capabilities to deliver impact/ results through routine or advanced analytics, identifying opportunities for efficiency improvements Engage with internal and external stakeholders, ensuring alignment between D&A initiatives and business objectives Lead a high performing D&A team, direct /dotted, and partner with other resources, fostering collaboration and skill development Define and track key performance indicators (KPIs) to assess product success and impact Effectively communicate data concepts to non-technical stakeholders and provide training to product teams. Identify and mitigate data-related risks, ensuring compliance with data privacy regulations, and with agreed governance practices for data accuracy, interoperability, integrity and security of our data assets What are we looking for? Proven track record of leading teams to develop and implement data and analytics solutions to drive business value. Understanding of pricing domains is a must. Experience in delivery management of analytical products, including strength in business -to-science translation to enable partnering with Product Teams in bringing analytics products to life at scale Proven ability to integrate data-driven insights into processes and decision-making. Strong story-telling skills with ability to educate non-digitally savvy leadership & staff, working across multiple levels. Executive stakeholder communications experience is a plus. Proven track record to get things done in a matrixed organization - including the ability to influence without authority Experience in building and managing high-performing data and analytics teams is a must. Experience in managing relationships with external data vendors and analytics service providers. Demonstrated project management skills with the ability to manage multiple priorities in a fast-paced environment. CPG and Retailer knowledge, including knowledge of, and experience using key external third-party data sources including, first-party data, and Associates surveys What can you expect from Mars? Work with over 140,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Jul 06, 2025
Full time
Job Description: Pet Nutrition (PN) is the most vibrant category in the FMCG sector. As we work to transform this exciting category, a new program, Digital First, has been mobilized by the Mars Pet Nutrition (PN) leadership team. Digital First places pet parents at the center of all we do, while digitalizing a wide range of business process areas, and creating future fit capabilities to achieve ambitious targets in top line growth, earnings, and user centricity. Digitizing at scale across Demand & Supply is one of the key focus areas for Digital First. The agenda requires you to demonstrate significant thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while building and leading a team of world class data and analytics leaders. Within the framework of Digital First, a new position has been established to develop and scale Data & Analytics (D&A) products to unlock SRM potential in Mars: SRM Pricing & PPA D&A Lead. Reporting to the SRM D&A Lead, Global Director, PN Growth, the person in this role will also be accountable to the Global SRM Pricing & PPA Product Owner and will be an integral member of the PN SRM product leadership team. This role operates on a global scale and collaborates closely with PN business team members across all departments. This role is a project-based transformation role and has a current expected end date of 3 years. As we move closer to the date, we will work with you to explore other opportunities for employment within the Mars family of companies. If a suitable alternative role is not available at that time, your employment will end. What will be your key responsibilities? Spearhead the D&A delivery of a comprehensive product strategy for Strategic Pricing & Price Package Architecture, aligned with PN overall growth vision, priorities and goals Partner with business product owner to deliver SRM D&A capabilities to drive & embed top quartile Pricing & Price-Pack Architecture capabilities within Mars PN, and as a result, fulfil consumer penetration, category profit pool, NSV growth and MAC target commitments Partner with global and regional SRM Pricing teams on the use of D&A products to collaboratively transform our collective capabilities and maturity, and drive a culture of data driven, informed decision-making Collaborate with cross-functional teams to design and implement analytics solutions that scale and are aligned with product objectives set out in the roadmap Develop and implement a comprehensive data strategy ensuring effective collection, storage, and utilization of relevant data. Contribute to the development of a sound data foundation for all growth initiatives. Be laser focused on value creation and exceptional adoption of created capabilities to deliver impact/ results through routine or advanced analytics, identifying opportunities for efficiency improvements Engage with internal and external stakeholders, ensuring alignment between D&A initiatives and business objectives Lead a high performing D&A team, direct /dotted, and partner with other resources, fostering collaboration and skill development Define and track key performance indicators (KPIs) to assess product success and impact Effectively communicate data concepts to non-technical stakeholders and provide training to product teams. Identify and mitigate data-related risks, ensuring compliance with data privacy regulations, and with agreed governance practices for data accuracy, interoperability, integrity and security of our data assets What are we looking for? Proven track record of leading teams to develop and implement data and analytics solutions to drive business value. Understanding of pricing domains is a must. Experience in delivery management of analytical products, including strength in business -to-science translation to enable partnering with Product Teams in bringing analytics products to life at scale Proven ability to integrate data-driven insights into processes and decision-making. Strong story-telling skills with ability to educate non-digitally savvy leadership & staff, working across multiple levels. Executive stakeholder communications experience is a plus. Proven track record to get things done in a matrixed organization - including the ability to influence without authority Experience in building and managing high-performing data and analytics teams is a must. Experience in managing relationships with external data vendors and analytics service providers. Demonstrated project management skills with the ability to manage multiple priorities in a fast-paced environment. CPG and Retailer knowledge, including knowledge of, and experience using key external third-party data sources including, first-party data, and Associates surveys What can you expect from Mars? Work with over 140,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Select how often (in days) to receive an alert: Location: UK - Mobile England Job-ID: 212033 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce we are now looking to hire a Professional Services Portfolio Manager into our thriving Group Professional Services (GPS) organisation within Computacenter. Working as the Professional Services Portfolio Manager, you will be responsible for overseeing the development, delivery, and ongoing evolution of Computacenter's professional services portfolio. The role involves leading cross-functional collaboration in developing the portfolio through an extended virtual team of Solution Managers, Leaders, Chief Technologists, Technology Consultants, Group Development Strategy Managers, Marketing Managers, and Sales Specialists, ensuring alignment with the vision of the Solution Area leadership and the strategic goals of both Computacenter and Group Professional Services. So, who are we? Group Professional Services encompasses our Engineering, Consultancy, and Project Management practices, along with our growing Business Solutions portfolio and nearshore/offshore centres. We are made up of over 4,200 skilled practitioners with deep expertise across core infrastructure technologies and industry-standard architecture and project management methodologies. Operating across 3 continents and serving some of the world's largest brands, we drive technological change in a thriving and fast-moving digital industry. What you'll do Define and develop the professional services portfolio in conjunction with key stakeholders to reflect the growth agenda of GPS. Conduct assessments and analysis of market trends, economic indicators, and industry knowledge to inform development priorities. Build, maintain, and direct relationships with relevant technology vendors and partners to understand development trends, influences, and direction, adapting the GPS portfolio to market opportunities and maximizing the value from development funding. Maximize access to and usage of investment funding available from technology vendors and partners. Collaborate in a virtual product development team to evolve, prioritize, implement, and communicate the portfolio. Support the preparation of development proposals for approval by the Solution Area Director. Identify development funding requirements and secure investment via the GPS Portfolio Investment process. Support preparation of Group Finance Central Investment cases, where required. Represent GPS in articulating, promoting, and educating internal stakeholders about the GPS portfolio. Act as the primary contact for sales and service inquiries regarding portfolio capabilities. Maintain understanding of the portfolio and development plans to ensure resources and capabilities are aligned and developments are aligned with delivery models. Work with GPS Partner Management to ensure the partner ecosystem aligns with portfolio capacity and delivery needs. Participate in Group Development forums to influence across Group Technology Sourcing & Managed Service peers. Take accountability for delivering approved portfolio developments. Perform project reviews to ensure progress against plans and budgets, identify improvements, and manage risks. Track and report portfolio performance to support further development, investment, or retirement of products or capabilities. Ensure developments maximize the use of R&D tax credits and support Group Finance claims. Ensure accurate portrayal of the portfolio within the GPS Portfolio library and adherence to standards. Support status and reporting updates to the Group Portfolio Board and GPS Leadership Team. Ensure techniques are applied in GPS Delivery to enhance standardization and industrialization. Verify the implementation of tools that enable automation in service delivery. Drive a common methodology for capacity and development planning to maintain the PS pipeline. Ensure optimal utilization of Solution Centres for training and customer consulting engagements. What you'll need Broad knowledge of technologies and solutions relevant to the SA market. Previous leadership experience of virtual teams and delivery. Experience managing across cultures. Ability to build effective relationships up to senior management levels. Experience managing P&L and budgets. Understanding of investment strategies. Effective stakeholder and communication management skills. Ability to analyze KPIs and produce relevant reports and MI. About us With over 20,000 employees worldwide, we are at the heart of digitization, advising organizations on IT strategy, implementing suitable technologies, and helping our customers source, transform, and manage their technology infrastructure across over 70 countries. We deliver digital technology to some of the world's greatest organizations, driving digital transformation and enabling businesses and people.
Jul 06, 2025
Full time
Select how often (in days) to receive an alert: Location: UK - Mobile England Job-ID: 212033 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team We are excited to announce we are now looking to hire a Professional Services Portfolio Manager into our thriving Group Professional Services (GPS) organisation within Computacenter. Working as the Professional Services Portfolio Manager, you will be responsible for overseeing the development, delivery, and ongoing evolution of Computacenter's professional services portfolio. The role involves leading cross-functional collaboration in developing the portfolio through an extended virtual team of Solution Managers, Leaders, Chief Technologists, Technology Consultants, Group Development Strategy Managers, Marketing Managers, and Sales Specialists, ensuring alignment with the vision of the Solution Area leadership and the strategic goals of both Computacenter and Group Professional Services. So, who are we? Group Professional Services encompasses our Engineering, Consultancy, and Project Management practices, along with our growing Business Solutions portfolio and nearshore/offshore centres. We are made up of over 4,200 skilled practitioners with deep expertise across core infrastructure technologies and industry-standard architecture and project management methodologies. Operating across 3 continents and serving some of the world's largest brands, we drive technological change in a thriving and fast-moving digital industry. What you'll do Define and develop the professional services portfolio in conjunction with key stakeholders to reflect the growth agenda of GPS. Conduct assessments and analysis of market trends, economic indicators, and industry knowledge to inform development priorities. Build, maintain, and direct relationships with relevant technology vendors and partners to understand development trends, influences, and direction, adapting the GPS portfolio to market opportunities and maximizing the value from development funding. Maximize access to and usage of investment funding available from technology vendors and partners. Collaborate in a virtual product development team to evolve, prioritize, implement, and communicate the portfolio. Support the preparation of development proposals for approval by the Solution Area Director. Identify development funding requirements and secure investment via the GPS Portfolio Investment process. Support preparation of Group Finance Central Investment cases, where required. Represent GPS in articulating, promoting, and educating internal stakeholders about the GPS portfolio. Act as the primary contact for sales and service inquiries regarding portfolio capabilities. Maintain understanding of the portfolio and development plans to ensure resources and capabilities are aligned and developments are aligned with delivery models. Work with GPS Partner Management to ensure the partner ecosystem aligns with portfolio capacity and delivery needs. Participate in Group Development forums to influence across Group Technology Sourcing & Managed Service peers. Take accountability for delivering approved portfolio developments. Perform project reviews to ensure progress against plans and budgets, identify improvements, and manage risks. Track and report portfolio performance to support further development, investment, or retirement of products or capabilities. Ensure developments maximize the use of R&D tax credits and support Group Finance claims. Ensure accurate portrayal of the portfolio within the GPS Portfolio library and adherence to standards. Support status and reporting updates to the Group Portfolio Board and GPS Leadership Team. Ensure techniques are applied in GPS Delivery to enhance standardization and industrialization. Verify the implementation of tools that enable automation in service delivery. Drive a common methodology for capacity and development planning to maintain the PS pipeline. Ensure optimal utilization of Solution Centres for training and customer consulting engagements. What you'll need Broad knowledge of technologies and solutions relevant to the SA market. Previous leadership experience of virtual teams and delivery. Experience managing across cultures. Ability to build effective relationships up to senior management levels. Experience managing P&L and budgets. Understanding of investment strategies. Effective stakeholder and communication management skills. Ability to analyze KPIs and produce relevant reports and MI. About us With over 20,000 employees worldwide, we are at the heart of digitization, advising organizations on IT strategy, implementing suitable technologies, and helping our customers source, transform, and manage their technology infrastructure across over 70 countries. We deliver digital technology to some of the world's greatest organizations, driving digital transformation and enabling businesses and people.
We at Focaldata are on a mission to close the "understanding gap" between what organisations believe about people and reality. By leveraging AI, we provide deeper, more accurate insights at a fraction of the cost and time of traditional methods. We have built an amazing team of research industry expert and great engineers to reimagine what is possible in research. We do impactful work with amazing organisations ranging from well-known brands to life-changing non-profits. Join us! About the role We're looking for an Associate Director of Research Operations to supercharge our research delivery engine. You'll play a critical role in shaping the team, evolving our delivery model, and ensuring excellence and consistency across every client touchpoint. This is a senior role that blends operational leadership, hands-on project management, and strategic account growth. What you'll do Build a World-Class Research Ops Function. Own the end-to-end research delivery workflow - from brief through proposal, delivery, and wrap-up. You'll refine processes and set the pace for excellence. Resource Planning at Speed and Scale. Lead monthly, quarterly and annual planning to ensure we have the right people in the right roles at the right time - balancing demand, capacity, and growth. Grow an Outstanding Team. Drive hiring pipelines and lead performance management and development for our research team. You'll mentor junior staff and instill a strong standard for training and development. Own High-Value Projects and Accounts. Take the reins on high-priority, high-impact client projects and own a set of key accounts - delivering excellence and building long-term relationships. Drive Operational Excellence. Spot bottlenecks before they happen. Redesign workflows where needed. You'll bring first-principles thinking, curiosity, and a strong sense of ownership to build systems that scale. Who you are Experienced in Research Ops and Delivery. You have 5+ years of experience as a quant or mixed-methods researcher - over 90% of our projects are quant. You've led teams and owned complex research workflows, whether agency- or client-side. You understand the mechanics of good research delivery and know how to scale quality. A Natural Operator. You bring energy, urgency, and grip to everything you do. You thrive in a fast-paced environment and know how to make things happen - without waiting for a playbook. A Builder, Not a Borrower. You're not here to copy-paste "best practice" from elsewhere. You think in first principles, test ideas quickly, and design systems that work for Focaldata, our team and our tech. Strong on People and Process. You're outstanding at managing people, developing talent, and driving performance - while also building the processes and systems they need to thrive. High Standards, High Output. You hold a high bar for quality - in delivery, in hiring, in training - and you move fast without compromising standards. About Focaldata At Focaldata, we're building a new kind of tech-enabled research agency - that offers clients deep insight at the speed of software. You'll get the opportunity to work alongside a highly collaborative team of researchers, client leads, engineers, data scientists and product specialists. We do impactful work with leading organisations, from brands like New Balance to campaign groups like Hope not Hate and non-profits like the Bill and Melinda Gates Foundation. Join us. Focaldata is an equal opportunities employer. We believe in the value of a diverse and inclusive workforce for our business, team and customers. We encourage all applications regardless of age, disability, gender, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation. We also understand that certain groups may not feel empowered to apply unless they match every single requirement. Please do apply even if you don't match 100% of every single requirement!
Jul 06, 2025
Full time
We at Focaldata are on a mission to close the "understanding gap" between what organisations believe about people and reality. By leveraging AI, we provide deeper, more accurate insights at a fraction of the cost and time of traditional methods. We have built an amazing team of research industry expert and great engineers to reimagine what is possible in research. We do impactful work with amazing organisations ranging from well-known brands to life-changing non-profits. Join us! About the role We're looking for an Associate Director of Research Operations to supercharge our research delivery engine. You'll play a critical role in shaping the team, evolving our delivery model, and ensuring excellence and consistency across every client touchpoint. This is a senior role that blends operational leadership, hands-on project management, and strategic account growth. What you'll do Build a World-Class Research Ops Function. Own the end-to-end research delivery workflow - from brief through proposal, delivery, and wrap-up. You'll refine processes and set the pace for excellence. Resource Planning at Speed and Scale. Lead monthly, quarterly and annual planning to ensure we have the right people in the right roles at the right time - balancing demand, capacity, and growth. Grow an Outstanding Team. Drive hiring pipelines and lead performance management and development for our research team. You'll mentor junior staff and instill a strong standard for training and development. Own High-Value Projects and Accounts. Take the reins on high-priority, high-impact client projects and own a set of key accounts - delivering excellence and building long-term relationships. Drive Operational Excellence. Spot bottlenecks before they happen. Redesign workflows where needed. You'll bring first-principles thinking, curiosity, and a strong sense of ownership to build systems that scale. Who you are Experienced in Research Ops and Delivery. You have 5+ years of experience as a quant or mixed-methods researcher - over 90% of our projects are quant. You've led teams and owned complex research workflows, whether agency- or client-side. You understand the mechanics of good research delivery and know how to scale quality. A Natural Operator. You bring energy, urgency, and grip to everything you do. You thrive in a fast-paced environment and know how to make things happen - without waiting for a playbook. A Builder, Not a Borrower. You're not here to copy-paste "best practice" from elsewhere. You think in first principles, test ideas quickly, and design systems that work for Focaldata, our team and our tech. Strong on People and Process. You're outstanding at managing people, developing talent, and driving performance - while also building the processes and systems they need to thrive. High Standards, High Output. You hold a high bar for quality - in delivery, in hiring, in training - and you move fast without compromising standards. About Focaldata At Focaldata, we're building a new kind of tech-enabled research agency - that offers clients deep insight at the speed of software. You'll get the opportunity to work alongside a highly collaborative team of researchers, client leads, engineers, data scientists and product specialists. We do impactful work with leading organisations, from brands like New Balance to campaign groups like Hope not Hate and non-profits like the Bill and Melinda Gates Foundation. Join us. Focaldata is an equal opportunities employer. We believe in the value of a diverse and inclusive workforce for our business, team and customers. We encourage all applications regardless of age, disability, gender, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation. We also understand that certain groups may not feel empowered to apply unless they match every single requirement. Please do apply even if you don't match 100% of every single requirement!
Manager, Customer Success Department: Sales Employment Type: Permanent - Full Time Location: London - Paddington Reporting To: MD, UK Description Your role as a Manager, Customer Success will be to build, lead and mentor a brand-new Customer Success team, driving KPI's and embedding best practices. Reporting into the Managing Director, UK, you will develop strategies to achieve business goals for our UK clients. Based out of our Paddington office, you will take a hands-on management role, building out a high performing team from scratch, developing processes and leading by example to drive long-term, profitable relationships. Key Responsibilities Serve as a trusted advisor to build long-term, value driven relationships with Dye & Durham customers across multiple legal tech products, driving adoption, value realization, engagement, and retention while delivering a phenomenal customer experience. Instil a culture of productivity and high performance by developing and motivating a team of Customer Success professionals, utilising systems and tools to monitor KPIs and provide reports to senior leadership. Track and report key success metrics, customer satisfaction scores, churn risk and engagement levels. Proactively connect with customers through email, phone, online presentations, and in person meetings & events to drive renewals, product adoption, customers satisfaction & reduce churn. Guide customers through onboarding, training, and product adoption to ensure they gain maximum value from our products. Monitor and analyse customers' usage of our product & customer health, proactively identifying and addressing potential issues before they happen. Collaborate with internal teams (Sales, Product, Support) to resolve customer concerns and advocate to enhance customer experience and improve product and support offerings. Be an SME and escalation point for customer and team queries Maintain accurate client records in Salesforce, keeping track of client communications, any contract updates and renewals. Skills, Knowledge & Expertise Recent, commercial experience in a Customer Success role, in a B2B software environment (Saas experience beneficial). People management and leadership experience - preferably experienced in setting up teams from scratch Experience within the legal sector would be hugely beneficial to your success in this role. Demonstrable ability to communicate, present and influence key stakeholders and team members at all levels of an organisation. Self-motivation, collaboration skills, and passion for exceeding customer expectations Strong communication and presentation skills. Job Benefits At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity. Do you share our DNA? We ask how tomorrow can be better than today We are passionate about solving our customer's challenges Our ideas break boundaries We value different perspectives and encourage dialogue We take ownership and celebrate together
Jul 06, 2025
Full time
Manager, Customer Success Department: Sales Employment Type: Permanent - Full Time Location: London - Paddington Reporting To: MD, UK Description Your role as a Manager, Customer Success will be to build, lead and mentor a brand-new Customer Success team, driving KPI's and embedding best practices. Reporting into the Managing Director, UK, you will develop strategies to achieve business goals for our UK clients. Based out of our Paddington office, you will take a hands-on management role, building out a high performing team from scratch, developing processes and leading by example to drive long-term, profitable relationships. Key Responsibilities Serve as a trusted advisor to build long-term, value driven relationships with Dye & Durham customers across multiple legal tech products, driving adoption, value realization, engagement, and retention while delivering a phenomenal customer experience. Instil a culture of productivity and high performance by developing and motivating a team of Customer Success professionals, utilising systems and tools to monitor KPIs and provide reports to senior leadership. Track and report key success metrics, customer satisfaction scores, churn risk and engagement levels. Proactively connect with customers through email, phone, online presentations, and in person meetings & events to drive renewals, product adoption, customers satisfaction & reduce churn. Guide customers through onboarding, training, and product adoption to ensure they gain maximum value from our products. Monitor and analyse customers' usage of our product & customer health, proactively identifying and addressing potential issues before they happen. Collaborate with internal teams (Sales, Product, Support) to resolve customer concerns and advocate to enhance customer experience and improve product and support offerings. Be an SME and escalation point for customer and team queries Maintain accurate client records in Salesforce, keeping track of client communications, any contract updates and renewals. Skills, Knowledge & Expertise Recent, commercial experience in a Customer Success role, in a B2B software environment (Saas experience beneficial). People management and leadership experience - preferably experienced in setting up teams from scratch Experience within the legal sector would be hugely beneficial to your success in this role. Demonstrable ability to communicate, present and influence key stakeholders and team members at all levels of an organisation. Self-motivation, collaboration skills, and passion for exceeding customer expectations Strong communication and presentation skills. Job Benefits At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity. Do you share our DNA? We ask how tomorrow can be better than today We are passionate about solving our customer's challenges Our ideas break boundaries We value different perspectives and encourage dialogue We take ownership and celebrate together
Job Advert: Tax Director - 12 Month FTC Location: Bath (Hybrid) Salary: From £90,000 A leading global business based in Bath is looking for an experienced Tax Director to join them on a 12-month fixed-term contract . This is a key leadership role, taking full ownership of the group's tax function and driving best practice across processes and controls. Key Responsibilities: Lead and manage all aspects of the global tax function Drive tax optimisation strategies and ensure compliance across multiple jurisdictions Review, improve and embed tax processes, controls and reporting Act as the subject matter expert for all direct and indirect tax matters Business partner with senior stakeholders and external advisors About You: CTA qualified with a strong technical background Proven track record of managing a tax function within a large, complex business Strong understanding of international tax, tax planning and compliance Commercial mindset with the ability to influence at a senior level
Jul 06, 2025
Full time
Job Advert: Tax Director - 12 Month FTC Location: Bath (Hybrid) Salary: From £90,000 A leading global business based in Bath is looking for an experienced Tax Director to join them on a 12-month fixed-term contract . This is a key leadership role, taking full ownership of the group's tax function and driving best practice across processes and controls. Key Responsibilities: Lead and manage all aspects of the global tax function Drive tax optimisation strategies and ensure compliance across multiple jurisdictions Review, improve and embed tax processes, controls and reporting Act as the subject matter expert for all direct and indirect tax matters Business partner with senior stakeholders and external advisors About You: CTA qualified with a strong technical background Proven track record of managing a tax function within a large, complex business Strong understanding of international tax, tax planning and compliance Commercial mindset with the ability to influence at a senior level
Commercial Director Haverfordwest 26308/400 £80,000-£85,000 plus hybrid working, performance bonus, and more! Benefits Package: Hybrid working scheme Performance-related bonus EV car scheme Good pension I am currently recruiting on behalf of a leading FMCG manufacturing business for a Commercial Director. This business is innovative, ethical, and expansive - they have great financial backing and are looking to expand their commercial team through the employment of a Commercial Director to work alongside the existing Senior Leadership Team. As a Commercial Director, you will be responsible for driving the growth of the company's commercial strategy, sales, and profits. Role & Responsibilities: Management of the commercial team and collaboration with other key departments in the business. Responsibility for nationwide commercial strategy - ensuring sales and profitability targets are achieved through managing marketing, NPD, and sales operations. Overseeing budget forecasting for all commercial areas in the company. Work collaboratively with other departments to ensure commercial and sales targets are achieved. Knowledge, Skills & Experience: Experience working in a commercial management/commercial directorship position. Experience working in a target-driven environment. The ideal candidate will have experience working in the FMCG/food industry. If you have previous experience working in a commercial management position in the FMCG/food industry, this position is a perfect opportunity to aid the next step in your career development. If you would like further information, please contact Holly Cooper - . If you are interested in this position please click 'apply'.
Jul 06, 2025
Full time
Commercial Director Haverfordwest 26308/400 £80,000-£85,000 plus hybrid working, performance bonus, and more! Benefits Package: Hybrid working scheme Performance-related bonus EV car scheme Good pension I am currently recruiting on behalf of a leading FMCG manufacturing business for a Commercial Director. This business is innovative, ethical, and expansive - they have great financial backing and are looking to expand their commercial team through the employment of a Commercial Director to work alongside the existing Senior Leadership Team. As a Commercial Director, you will be responsible for driving the growth of the company's commercial strategy, sales, and profits. Role & Responsibilities: Management of the commercial team and collaboration with other key departments in the business. Responsibility for nationwide commercial strategy - ensuring sales and profitability targets are achieved through managing marketing, NPD, and sales operations. Overseeing budget forecasting for all commercial areas in the company. Work collaboratively with other departments to ensure commercial and sales targets are achieved. Knowledge, Skills & Experience: Experience working in a commercial management/commercial directorship position. Experience working in a target-driven environment. The ideal candidate will have experience working in the FMCG/food industry. If you have previous experience working in a commercial management position in the FMCG/food industry, this position is a perfect opportunity to aid the next step in your career development. If you would like further information, please contact Holly Cooper - . If you are interested in this position please click 'apply'.
Location: Glasgow Length: 6 months PAYE only Overall purpose of the role: We are seeking a highly skilled and experienced Controls Assurance Manager to join our team in Glasgow. You will be working as an internal auditor, focusing on SOX compliance. Moreover, you will design and execute testing, manage stakeholders, and communicate risks effectively to senior management. You'll play a critical role in ensuring the organization's financial controls are robust and reliable. This role offers an excellent opportunity to gain valuable experience in a high-profile environment. Key Accountabilities: Design, price, and execute risk and control assurance and testing work. Support migration activities related to the project. Work closely with internal and external stakeholders, managing expectations effectively. Collaborate with team members, clearly explaining processes and risks. Proactively identify and resolve problems. Demonstrate strong negotiation skills. Familiarity with Oracle systems is highly desirable. Key Skills: Qualified / Part Qualified Accountant (ACCA, CIMA preferred) Experience in external audit is highly preferred. Experience working with senior management (VPs and Directors). Strong understanding of SOX audits and statutory accounting. Proven experience in financial accounting and financial reporting. Excellent communication and stakeholder management skills. Ability to ask probing questions and analyze complex information.
Jul 05, 2025
Full time
Location: Glasgow Length: 6 months PAYE only Overall purpose of the role: We are seeking a highly skilled and experienced Controls Assurance Manager to join our team in Glasgow. You will be working as an internal auditor, focusing on SOX compliance. Moreover, you will design and execute testing, manage stakeholders, and communicate risks effectively to senior management. You'll play a critical role in ensuring the organization's financial controls are robust and reliable. This role offers an excellent opportunity to gain valuable experience in a high-profile environment. Key Accountabilities: Design, price, and execute risk and control assurance and testing work. Support migration activities related to the project. Work closely with internal and external stakeholders, managing expectations effectively. Collaborate with team members, clearly explaining processes and risks. Proactively identify and resolve problems. Demonstrate strong negotiation skills. Familiarity with Oracle systems is highly desirable. Key Skills: Qualified / Part Qualified Accountant (ACCA, CIMA preferred) Experience in external audit is highly preferred. Experience working with senior management (VPs and Directors). Strong understanding of SOX audits and statutory accounting. Proven experience in financial accounting and financial reporting. Excellent communication and stakeholder management skills. Ability to ask probing questions and analyze complex information.
Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are a resident of the European Union or the European Economic Area,please click here .If you are a resident of theU.S., please click here . If you are a resident of the Philippines, please click here . If you are a resident of Korea click here . Please visit Samsung_Jobs to see job posting in Samsung Manufacturing subsidiaries. If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one. This site uses cookies to offer you a better browsing experience. Mandatory Cookies (Strictly necessary for the career site to function and expire at the end of thesession) - Session management cookies: user, device and session ID cookies along with timestamp cookies for timing out sessions after inactivity. -Application Security Management (ASM) cookies : to help protect web infrastructure from security attacks. -Routing cookies: to forward requests for a single session to the same server for consistency of service. Configurable Cookies (Optionally selected by user for the career site to function) -LinkedIn cookies : to apply for open positions using users' LinkedIn Profile.(Expiring at the end of the session) If you agree to allow configurable cookiesto be placed, please click the 'Accept Cookies'. posted on Posted Yesterday time left to apply End Date: August 4, 2025 (30+ days left to apply) job requisition id R103667 Position Summary Why join our team? Position Summary Why join our team? We're a growing team within the OneSamsung Digital & Social Media team, supporting all divisions from Mobile Experience (MX) to Consumer Electronics (CE), including Domestic Appliances (DA) and TV/AV. Our vision is bold: to build one of the UK's most aspirational influencer programmes in the UK; one that's culturally relevant, commercially effective, and a benchmark for the category. This role will support that mission by working closely with our influencer agencies to help shape and deliver high-profile campaigns across key product launches and global events. You'll be part of a supportive, fast-paced team that values creativity, collaboration, and impact, reporting into the Senior Influencer Manager and working alongside key organic social, digital, PR and brand stakeholders to bring our influencer strategy to life. Role and Responsibilities Your key responsibilities As Influencer Manager, you will support the execution of Samsung UK's influencer and creator strategy - helping bring our brand to life through compelling partnerships, standout content, and culturally relevant storytelling! Reporting into the Senior Influencer Manager, you'll work closely with our external influencer agency and internal teams across Mobile Experience (MX), TV, Display, Domestic Appliances (DA), Brand Marketing, D2C, and CSR, ensuring smooth delivery of campaigns that align with our key brand moments and product launches. You'll play a key role in shaping campaign briefs, coordinating delivery, and supporting performance tracking - while managing the day-to-day logistics and administration that keep our influencer programme running efficiently. Your Key Responsibilities will be: Campaign Delivery & Talent Coordination: Support the development of detailed campaign briefs for our agency to translate into partnerships Collaborate with internal collaborators to gather product, messaging, and audience insights to advise campaign planning Manage timelines, usage rights, and results across projects, ensuring clarity for all parties Coordinate with our influencer agency to ensure content is aligned with Samsung's brand, tone, and platform requirements Support the delivery of BAU content Influencer Programme Support: Help maintain and evolve our uads - including Team Galaxy, Home Squad and TV Squad - ensuring they reflect our brand and resonate with our audiences Assist in integrating content into broader campaign activations, events, and product moments Provide day-to-day support across campaign rollouts, from content tracking to approvals and post-campaign wrap-up and analysis Operational Excellence: Manage key administrative tasks including PO creation, contract coordination, budget tracking and asset management Maintain up-to-date campaign trackers, timelines, and internal reporting documents and dashboards Support event planning and on-the-ground influencer coordination where needed Performance Reporting: Work with the agency and Senior Influencer Manager to gather performance metrics, build reports, and contribute to post-campaign analysis Assist in crafting dashboards and summaries that showcase impact, identify findings, and guide future actions Internal & Agency Collaboration: Be a key point of contact for our influencer agency - supporting them with campaign inputs, timely feedback, and logistical coordination Work closely with internal teams across social, PR, paid media, and product marketing to ensure influencer content aligns with wider brand storytelling Support weekly team status meetings and agency catch-ups, helping to keep campaigns on track and collaborators aligned What we need for this role To thrive in this role, you will need: Experience working in influencer marketing or campaign delivery - either in-house, at an agency, or alongside creators An understanding of influencer culture and current platform trends across TikTok, Instagram, YouTube and more Strong organisational skills - comfortable managing multiple projects, deadlines and collaborators at once Excellent written and verbal communication - confident creating clear briefs, updates, and feedback Attention to detail - particularly around campaign logistics, content reviews, and asset delivery A proactive and collaborative approach - with the ability to adapt in a fast-paced, constantly evolving environment A genuine interest in culture, content, and storytelling Familiarity with influencer tools and analytics platforms is a plus What does success look like? Seamless Campaign Execution You'll support the delivery of influencer campaigns that are well-briefed, well-coordinated and aligned with Samsung's tone and standards Strong Agency Support You'll help empower our influencer agency to do their best work by providing clear briefs, organised timelines, and effective coordination and communication Quality Content You'll help ensure influencer content is high quality, platform-native and aligned to both the creative direction and campaign goals/brief Operational Efficiency You'll manage the admin and logistics that keep our influencer programme running smoothly - from contracts and POs to trackers and calendars Insightful Reporting You'll contribute to reporting that champions our influencer campaigns performance, drives learnings, and highlights the value of influencer marketing within the business One Samsung Storytelling You'll help ensure influencer content is integrated across divisions, aligning with Samsung's broader ecosystem messaging and supporting a consistent, unified brand narrative. The interview process Pre-screen: call with People team for overall suitability Stage one: informal chat with Senior Influencer Manager Stage two: small task and interview with Head of Digital and Social Media and Corporate Marketing Director - tbc Skills and Qualifications Benefits of working at Samsung include Hybrid working - 3 days in the office and 2 days at home per week Bonus scheme linked to individual, team and company performance Car allowance Pension contribution Three volunteering days each year Holiday - 25 days plus bank holidays and an additional day off for your birthday Access to discounts on a wide range of Samsung products Access to a discount shopping portal Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need A note on equal opportunities We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: . You can change Country/Language at the bottom of the page . click apply for full job details
Jul 05, 2025
Full time
Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are a resident of the European Union or the European Economic Area,please click here .If you are a resident of theU.S., please click here . If you are a resident of the Philippines, please click here . If you are a resident of Korea click here . Please visit Samsung_Jobs to see job posting in Samsung Manufacturing subsidiaries. If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one. This site uses cookies to offer you a better browsing experience. Mandatory Cookies (Strictly necessary for the career site to function and expire at the end of thesession) - Session management cookies: user, device and session ID cookies along with timestamp cookies for timing out sessions after inactivity. -Application Security Management (ASM) cookies : to help protect web infrastructure from security attacks. -Routing cookies: to forward requests for a single session to the same server for consistency of service. Configurable Cookies (Optionally selected by user for the career site to function) -LinkedIn cookies : to apply for open positions using users' LinkedIn Profile.(Expiring at the end of the session) If you agree to allow configurable cookiesto be placed, please click the 'Accept Cookies'. posted on Posted Yesterday time left to apply End Date: August 4, 2025 (30+ days left to apply) job requisition id R103667 Position Summary Why join our team? Position Summary Why join our team? We're a growing team within the OneSamsung Digital & Social Media team, supporting all divisions from Mobile Experience (MX) to Consumer Electronics (CE), including Domestic Appliances (DA) and TV/AV. Our vision is bold: to build one of the UK's most aspirational influencer programmes in the UK; one that's culturally relevant, commercially effective, and a benchmark for the category. This role will support that mission by working closely with our influencer agencies to help shape and deliver high-profile campaigns across key product launches and global events. You'll be part of a supportive, fast-paced team that values creativity, collaboration, and impact, reporting into the Senior Influencer Manager and working alongside key organic social, digital, PR and brand stakeholders to bring our influencer strategy to life. Role and Responsibilities Your key responsibilities As Influencer Manager, you will support the execution of Samsung UK's influencer and creator strategy - helping bring our brand to life through compelling partnerships, standout content, and culturally relevant storytelling! Reporting into the Senior Influencer Manager, you'll work closely with our external influencer agency and internal teams across Mobile Experience (MX), TV, Display, Domestic Appliances (DA), Brand Marketing, D2C, and CSR, ensuring smooth delivery of campaigns that align with our key brand moments and product launches. You'll play a key role in shaping campaign briefs, coordinating delivery, and supporting performance tracking - while managing the day-to-day logistics and administration that keep our influencer programme running efficiently. Your Key Responsibilities will be: Campaign Delivery & Talent Coordination: Support the development of detailed campaign briefs for our agency to translate into partnerships Collaborate with internal collaborators to gather product, messaging, and audience insights to advise campaign planning Manage timelines, usage rights, and results across projects, ensuring clarity for all parties Coordinate with our influencer agency to ensure content is aligned with Samsung's brand, tone, and platform requirements Support the delivery of BAU content Influencer Programme Support: Help maintain and evolve our uads - including Team Galaxy, Home Squad and TV Squad - ensuring they reflect our brand and resonate with our audiences Assist in integrating content into broader campaign activations, events, and product moments Provide day-to-day support across campaign rollouts, from content tracking to approvals and post-campaign wrap-up and analysis Operational Excellence: Manage key administrative tasks including PO creation, contract coordination, budget tracking and asset management Maintain up-to-date campaign trackers, timelines, and internal reporting documents and dashboards Support event planning and on-the-ground influencer coordination where needed Performance Reporting: Work with the agency and Senior Influencer Manager to gather performance metrics, build reports, and contribute to post-campaign analysis Assist in crafting dashboards and summaries that showcase impact, identify findings, and guide future actions Internal & Agency Collaboration: Be a key point of contact for our influencer agency - supporting them with campaign inputs, timely feedback, and logistical coordination Work closely with internal teams across social, PR, paid media, and product marketing to ensure influencer content aligns with wider brand storytelling Support weekly team status meetings and agency catch-ups, helping to keep campaigns on track and collaborators aligned What we need for this role To thrive in this role, you will need: Experience working in influencer marketing or campaign delivery - either in-house, at an agency, or alongside creators An understanding of influencer culture and current platform trends across TikTok, Instagram, YouTube and more Strong organisational skills - comfortable managing multiple projects, deadlines and collaborators at once Excellent written and verbal communication - confident creating clear briefs, updates, and feedback Attention to detail - particularly around campaign logistics, content reviews, and asset delivery A proactive and collaborative approach - with the ability to adapt in a fast-paced, constantly evolving environment A genuine interest in culture, content, and storytelling Familiarity with influencer tools and analytics platforms is a plus What does success look like? Seamless Campaign Execution You'll support the delivery of influencer campaigns that are well-briefed, well-coordinated and aligned with Samsung's tone and standards Strong Agency Support You'll help empower our influencer agency to do their best work by providing clear briefs, organised timelines, and effective coordination and communication Quality Content You'll help ensure influencer content is high quality, platform-native and aligned to both the creative direction and campaign goals/brief Operational Efficiency You'll manage the admin and logistics that keep our influencer programme running smoothly - from contracts and POs to trackers and calendars Insightful Reporting You'll contribute to reporting that champions our influencer campaigns performance, drives learnings, and highlights the value of influencer marketing within the business One Samsung Storytelling You'll help ensure influencer content is integrated across divisions, aligning with Samsung's broader ecosystem messaging and supporting a consistent, unified brand narrative. The interview process Pre-screen: call with People team for overall suitability Stage one: informal chat with Senior Influencer Manager Stage two: small task and interview with Head of Digital and Social Media and Corporate Marketing Director - tbc Skills and Qualifications Benefits of working at Samsung include Hybrid working - 3 days in the office and 2 days at home per week Bonus scheme linked to individual, team and company performance Car allowance Pension contribution Three volunteering days each year Holiday - 25 days plus bank holidays and an additional day off for your birthday Access to discounts on a wide range of Samsung products Access to a discount shopping portal Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need A note on equal opportunities We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: . You can change Country/Language at the bottom of the page . click apply for full job details
In a Nutshell We have an exciting opportunity for a Head of Development to join our team within Vistry Services Special Projects division, at our Brentwood office. As our Head of Development, you will lead the Development team in delivering the key objectives of Special Projects and support the Managing Director in maintaining key partner relationships for the future of the business click apply for full job details
Jul 05, 2025
Full time
In a Nutshell We have an exciting opportunity for a Head of Development to join our team within Vistry Services Special Projects division, at our Brentwood office. As our Head of Development, you will lead the Development team in delivering the key objectives of Special Projects and support the Managing Director in maintaining key partner relationships for the future of the business click apply for full job details
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you. There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our Thames Gateway Division is looking to recruit a Site Manager to join the Division's Construction team. The development we are recruiting for is located in Legacy Wharf Phase 2, Stratford, E15 2PN. The Role The role of Site Manager, reports to the Construction Manager and is responsible for managing all aspects of a construction development site, ensuring the provision of safe, efficient and cost effective works at all times, while maintaining the highest quality of work and customer service are delivered within the given timescales. Principal accountabilities of the role include: Manage the day to day running of the development and provide clear direction to those working on the construction site regarding their responsibilities and targets. Manage and implement health and safety procedures, working closely with Bellway Health and Safety Managers and ensure that that all aspects of health and safety are followed and adhered too. Motivate, support and manage directly employed site staff, providing toolbox talks, training, coaching, and support as required to improve performance. Ensure site presentation is maintained at the correct standard at all times. Deliver all aspects of production requirements in strict accordance with relevant technical and planning documentation provided and any subsequent instructions that may be necessary from time to time. Fully conform to building regulations and warranty providers' requirements (NHBC, LABC Services). Ensure accurate production/progress returns are updated and sent to the Construction Manager and/or Construction Director as requested. Ensure that adequate site records are maintained including but not limited to Site Managers reports, labour requirements, plant, materials, site inductions and health and safety records. Thoroughly inspect and ensure any remedial work is completed in advance of each NHBC key stage inspection Experience, Qualifications and Skills Experience Experience of working as an Assistant Site Manager or Site Manager with a high volume residential house builder. Experience of effectively managing teams Up to date knowledge of health and safety and building legislation. Qualifications and Training GCSE Maths and English - Grade C or above (or equivalent) Valid SMSTS certificate Valid First Aid certificate Construction Management - HNC Level 4, HND Level 5 or NVQ Level 6 is desirable Valid Scaffold Appreciation certificate is desirable Valid LOLER certificate is desirable Skills and Aptitude Effective communication and listening skills Works effectively to deadlines and competently works on multiple tasks simultaneously Ability to work on own as well as part of a team Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook) Committed to diversity and inclusion The Role and Working Conditions Willing to be flexible in respect to day to day duties and hours worked. Working outside in all weathers. Ability to travel to development sites, including the divisional office. In return we can offer you: Optional salary sacrifice car scheme Competitive annual bonus Contributory pension scheme Access to discounts and benefits portal ShareSave Scheme Cycle to Work Scheme Life assurance Holiday Purchase Scheme Earn and Learn Opportunities We reserve the right to close this vacancy if a large volume of applications are received.
Jul 05, 2025
Full time
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you. There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our Thames Gateway Division is looking to recruit a Site Manager to join the Division's Construction team. The development we are recruiting for is located in Legacy Wharf Phase 2, Stratford, E15 2PN. The Role The role of Site Manager, reports to the Construction Manager and is responsible for managing all aspects of a construction development site, ensuring the provision of safe, efficient and cost effective works at all times, while maintaining the highest quality of work and customer service are delivered within the given timescales. Principal accountabilities of the role include: Manage the day to day running of the development and provide clear direction to those working on the construction site regarding their responsibilities and targets. Manage and implement health and safety procedures, working closely with Bellway Health and Safety Managers and ensure that that all aspects of health and safety are followed and adhered too. Motivate, support and manage directly employed site staff, providing toolbox talks, training, coaching, and support as required to improve performance. Ensure site presentation is maintained at the correct standard at all times. Deliver all aspects of production requirements in strict accordance with relevant technical and planning documentation provided and any subsequent instructions that may be necessary from time to time. Fully conform to building regulations and warranty providers' requirements (NHBC, LABC Services). Ensure accurate production/progress returns are updated and sent to the Construction Manager and/or Construction Director as requested. Ensure that adequate site records are maintained including but not limited to Site Managers reports, labour requirements, plant, materials, site inductions and health and safety records. Thoroughly inspect and ensure any remedial work is completed in advance of each NHBC key stage inspection Experience, Qualifications and Skills Experience Experience of working as an Assistant Site Manager or Site Manager with a high volume residential house builder. Experience of effectively managing teams Up to date knowledge of health and safety and building legislation. Qualifications and Training GCSE Maths and English - Grade C or above (or equivalent) Valid SMSTS certificate Valid First Aid certificate Construction Management - HNC Level 4, HND Level 5 or NVQ Level 6 is desirable Valid Scaffold Appreciation certificate is desirable Valid LOLER certificate is desirable Skills and Aptitude Effective communication and listening skills Works effectively to deadlines and competently works on multiple tasks simultaneously Ability to work on own as well as part of a team Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook) Committed to diversity and inclusion The Role and Working Conditions Willing to be flexible in respect to day to day duties and hours worked. Working outside in all weathers. Ability to travel to development sites, including the divisional office. In return we can offer you: Optional salary sacrifice car scheme Competitive annual bonus Contributory pension scheme Access to discounts and benefits portal ShareSave Scheme Cycle to Work Scheme Life assurance Holiday Purchase Scheme Earn and Learn Opportunities We reserve the right to close this vacancy if a large volume of applications are received.
AMJ Recruitment are currently recruiting a Group EHS Manager on behalf of our valued manufacturing business with locations across the UK. As the Group EHS Manager you will be responsible for leading Environmental, Health and Safety strategies across 3 cutting edge manufacturing sites. As a member of the senior team reporting directly into the Group Managing director, you will play an instrumental r click apply for full job details
Jul 05, 2025
Full time
AMJ Recruitment are currently recruiting a Group EHS Manager on behalf of our valued manufacturing business with locations across the UK. As the Group EHS Manager you will be responsible for leading Environmental, Health and Safety strategies across 3 cutting edge manufacturing sites. As a member of the senior team reporting directly into the Group Managing director, you will play an instrumental r click apply for full job details
Senior Director, Marketing Operations and Analytics page is loaded Senior Director, Marketing Operations and Analytics Apply locations Great Britain - London time type Full time posted on Posted Yesterday job requisition id R5543 About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Jul 05, 2025
Full time
Senior Director, Marketing Operations and Analytics page is loaded Senior Director, Marketing Operations and Analytics Apply locations Great Britain - London time type Full time posted on Posted Yesterday job requisition id R5543 About the Role Join a fast-paced, collaborative, and innovative team at the forefront of cybersecurity. As the Senior Director of Marketing Operations and Analytics, you will play a pivotal role in driving operational excellence and data-driven decision-making across our global marketing organization. Reporting to the VP, Growth Marketing and Operations, you will lead a high-performing team responsible for optimizing marketing operations, leveraging analytics to uncover actionable insights, and ensuring our marketing technology stack is fully utilized to drive pipeline generation, account engagement, and revenue growth. This is a critical leadership role that requires a strategic thinker with a deep understanding of marketing operations, analytics, and technology in the B2B SaaS space. You will work cross-functionally with IT, BI, sales operations, and finance to align on goals, metrics, and processes, ensuring a unified approach to measuring success. We're seeking a strategic leader who thrives in a fast-paced environment and is passionate about leveraging data and technology, particularly AI, to drive marketing success. The ideal candidate is a collaborative problem-solver with a deep understanding of marketing operations and analytics, a strong technical acumen, and a proven ability to lead high-performing teams. What You'll Do Operational Excellence: Design and implement clear, scalable processes that align with stakeholder needs and drive efficiency across the marketing organization. Marketing Technology Leadership: Collaborate with cross-functional teams to evaluate, select, and implement marketing technologies that deliver measurable business value. Data-Driven Insights: Leverage advanced analytics and automation, including AI, to optimize demand generation, improve account engagement, and enhance the customer experience. Embrace AI tools to automate routine tasks and provide deeper insights into customer behavior and campaign performance. System Integration: Ensure seamless integration of marketing systems with the broader tech stack to enhance automation, reporting, and customer journey optimization. Team Leadership: Lead and mentor a team of marketing operations and analytics professionals, fostering a culture of collaboration, innovation, and continuous improvement. Cross-Functional Collaboration: Partner with IT, BI, sales ops, and finance to align on shared goals, metrics, and definitions, ensuring consistency and accuracy in reporting. Project Management: Oversee complex, large-scale projects with multiple stakeholders, ensuring timely delivery and alignment with organizational priorities. Budget Management: Objectively analyze and secure budgets for marketing technologies, while measuring adoption, usage, and ROI. What You'll Bring Expertise in marketing operations and analytics, with a proven track record of success in B2B environments (preferably SaaS targeting global enterprise & mid-market buyers) Experience at a similar level to this role leading teams in marketing operations and analytics. Demonstrated success managing complex, large-scale projects with multiple stakeholders. Deep understanding of the marketing technology ecosystem, including marketing automation platforms, CRM systems, ABM tools, web personalization, marketing attribution, chatbots, and BI tools. Experience integrating marketing systems to optimize performance and enhance automation. Proven ability to set clear expectations for direct reports, evaluate performance, and support career growth. Strong collaboration skills, with the ability to work effectively across departments and with external agencies. Excellent analytical and problem-solving skills, with the ability to scope work, drive execution, and deliver on deadlines. Ability to leverage data to uncover insights and drive strategic decision-making. Bachelor's degree or equivalent experience in Marketing, Business, Operations, or a related field. DEI Statement Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Customer Operations Director, Business Banking and Wealth Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As Customer Operations Director you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, including pensions, savings, and investments. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams with a focus on building a best-in-class function that supports growth, regulatory excellence, and customer trust. Leading Business Banking and Wealth Operations, proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition. Owning and delivering world-class customer service through multi-channel management to deliver against all key goals and performance indicators with a strong focus on quality and customer experience. Creating a culture of continuous improvement, increasing productivity and efficiency through great people leadership, coaching and developing the skills of your team. Leading by example. You'll be a customer advocate in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement across the whole operation Enabling the safe and efficient delivery of change into the operation to allow us to scale and grow at pace Identifying potential operational risks and develop strategies to mitigate them along with ensuring compliance with relevant regulations and industry standards Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout Engaging confidently with senior leadership including C-suite and VPs Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information Maturing our processes and controls within your areas of responsibility to take Monzo's control environment to the next level of maturity (and scalability). You have proven experience in customer operations leadership roles within a UK bank or financial services company (including FinTech) You have demonstrated success scaling customer operations in a high growth, regulated environment through automation, outsourcing and/or offshoring. You are comfortable leading large multi-site operations and have a track record of developing high performing teams, leading through change and delivering outstanding results. You have previous experience of business banking operations and experience with wealth management products, including pensions (SIPPs), ISAs, general investment accounts, and fund platforms would be an asset. You have a customer-obsessed mindset with a focus on user experience, regulatory integrity, and performance metrics. You can influence senior stakeholders and have a track record of solving complex problems and driving operational improvements that have real tangible impact. You're resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing. You're hands-on and great at delivery & execution with a strong bias for action, experimentation, and continuous improvement. You care deeply about building inclusive teams, developing talent, and creating a culture where people thrive. You are fluent in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes What's in it for you This role can be based in our London office, Cardiff Office or UK remote (with ad hoc meetings in London and Cardiff) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 4 key steps Stakeholder/Leadership Interview Values/Role Specific Interview Final interview Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via The closing date for applications is Monday 14th July 4pm. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have leadership experience within Banking and/or Wealth? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select . click apply for full job details
Jul 05, 2025
Full time
Customer Operations Director, Business Banking and Wealth Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As Customer Operations Director you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, including pensions, savings, and investments. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams with a focus on building a best-in-class function that supports growth, regulatory excellence, and customer trust. Leading Business Banking and Wealth Operations, proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition. Owning and delivering world-class customer service through multi-channel management to deliver against all key goals and performance indicators with a strong focus on quality and customer experience. Creating a culture of continuous improvement, increasing productivity and efficiency through great people leadership, coaching and developing the skills of your team. Leading by example. You'll be a customer advocate in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement across the whole operation Enabling the safe and efficient delivery of change into the operation to allow us to scale and grow at pace Identifying potential operational risks and develop strategies to mitigate them along with ensuring compliance with relevant regulations and industry standards Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout Engaging confidently with senior leadership including C-suite and VPs Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information Maturing our processes and controls within your areas of responsibility to take Monzo's control environment to the next level of maturity (and scalability). You have proven experience in customer operations leadership roles within a UK bank or financial services company (including FinTech) You have demonstrated success scaling customer operations in a high growth, regulated environment through automation, outsourcing and/or offshoring. You are comfortable leading large multi-site operations and have a track record of developing high performing teams, leading through change and delivering outstanding results. You have previous experience of business banking operations and experience with wealth management products, including pensions (SIPPs), ISAs, general investment accounts, and fund platforms would be an asset. You have a customer-obsessed mindset with a focus on user experience, regulatory integrity, and performance metrics. You can influence senior stakeholders and have a track record of solving complex problems and driving operational improvements that have real tangible impact. You're resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing. You're hands-on and great at delivery & execution with a strong bias for action, experimentation, and continuous improvement. You care deeply about building inclusive teams, developing talent, and creating a culture where people thrive. You are fluent in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes What's in it for you This role can be based in our London office, Cardiff Office or UK remote (with ad hoc meetings in London and Cardiff) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 4 key steps Stakeholder/Leadership Interview Values/Role Specific Interview Final interview Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via The closing date for applications is Monday 14th July 4pm. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have leadership experience within Banking and/or Wealth? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select . click apply for full job details
