Let your creativity change teachers' lives. Are you a creative, purpose-driven communicator who knows how to grab attention, spark emotion, and inspire action? This is your chance to use your skills to champion mental health in education, to ensure the people shaping young lives get the support they deserve. Come and work for Education Support, the UK's only charity focused on the mental health and wellbeing of everyone working in education. The role We're looking for a creative and collaborative Communications Officer to join our team. You'll help bring our mission to life by creating bold and engaging content across all our channels. One day you might be editing a powerful case study for our newsletter. The next, you'll be creating social media graphics, driving a campaign launch, or helping host an online event for educators across the UK. You'll help us amplify the voices of those working in schools and colleges in all four nations of the UK. Your work will make sure they know they're not alone. We're looking for someone who's digitally savvy, full of ideas, and excited to help us grow our reach and deepen our impact. If you're ready to create comms that truly matter, get in touch. What you'll do Lead on planning and creating content for our social media channels Write and edit everything from Instagram posts to campaign emails, landing pages to blog articles Support the delivery of powerful campaigns that raise awareness and reduce stigma around mental health in education Collaborate with colleagues across the charity to shape messaging and share stories Spot trends, track performance and help us keep learning what works Build and maintain relationships with influencers who can help us grow our audience Play a key role in our webinars and online events Implement our tone of voice clearly and consistently What we're looking for A confident communicator, with excellent writing and editing skills Experience handling multiple social media channels and creating compelling content A sharp eye for design and a love of great copywriting in all its forms Comfortable working across multiple projects, deadlines and ideas A collaborator who's proactive, flexible and full of initiative Some knowledge of mental health, education or the charity sector is a bonus but a genuine interest in our mission is what matters most
Jun 28, 2025
Full time
Let your creativity change teachers' lives. Are you a creative, purpose-driven communicator who knows how to grab attention, spark emotion, and inspire action? This is your chance to use your skills to champion mental health in education, to ensure the people shaping young lives get the support they deserve. Come and work for Education Support, the UK's only charity focused on the mental health and wellbeing of everyone working in education. The role We're looking for a creative and collaborative Communications Officer to join our team. You'll help bring our mission to life by creating bold and engaging content across all our channels. One day you might be editing a powerful case study for our newsletter. The next, you'll be creating social media graphics, driving a campaign launch, or helping host an online event for educators across the UK. You'll help us amplify the voices of those working in schools and colleges in all four nations of the UK. Your work will make sure they know they're not alone. We're looking for someone who's digitally savvy, full of ideas, and excited to help us grow our reach and deepen our impact. If you're ready to create comms that truly matter, get in touch. What you'll do Lead on planning and creating content for our social media channels Write and edit everything from Instagram posts to campaign emails, landing pages to blog articles Support the delivery of powerful campaigns that raise awareness and reduce stigma around mental health in education Collaborate with colleagues across the charity to shape messaging and share stories Spot trends, track performance and help us keep learning what works Build and maintain relationships with influencers who can help us grow our audience Play a key role in our webinars and online events Implement our tone of voice clearly and consistently What we're looking for A confident communicator, with excellent writing and editing skills Experience handling multiple social media channels and creating compelling content A sharp eye for design and a love of great copywriting in all its forms Comfortable working across multiple projects, deadlines and ideas A collaborator who's proactive, flexible and full of initiative Some knowledge of mental health, education or the charity sector is a bonus but a genuine interest in our mission is what matters most
CF have a unique opportunity for a people and talent professional to join our People Team as a Talent Manager and make a tangible difference to our organisation. Reporting to the Chief People Officer, this role will drive a strategic, data-informed talent agenda that aligns with the wider people objectives and company objectives as we expand our business in Europe and the GCC. The Talent Manager will be closely connected to the commercials of our business and will use this data to understand the implications for people and recruitment priorities. With this information, they will develop recruitment strategies and implement talent development programs that align with our organisational objectives. As part of a small team, the Talent Manager will be both a strategic leader and a hands-on contributor, managing the entire recruitment process from headhunting through to interviewing to managing our internal referral programme. The Talent Manager will also act as line manager to a Resourcing Coordinator, supporting them in creating and allocating our permanent and contingent staff to the right pieces of work. The Talent Manager will act as guardian of our recruitment practices, delivering a great candidate experience while maintaining the high standards of the company. Delivering training to hiring managers and leadership will be a responsibility of this role and is key in delivering high standards. With a varied and interesting workload, we see this as an exciting opportunity to make an impact and engage with candidates who are passionate about living our values - Be Connected, Uphold Standards, Inspire Change and Shape the Future. Responsibilities And Duties Leadership and communication Deliver training and provide resources for interviewers and hiring managers covering topics such as effective interviewing, unconscious bias, and effective recruitment decision-making Proactively inform the business on the state of hiring, industry changes and trends, delivering data driven insights to leaders to shape the recruitment strategy Guardian and owner of our recruitment practices and processes ensuring a consistent approach to hiring by grade using tried and tested approaches Champion high hiring standards and proactively identify ways to raise the bar Line manage the Resourcing Coordinator, ensuring the right people are engaged for the right pieces of work at the right time Communicate and coordinate talent events and initiatives, including providing on the day presence at events Recruitment partnering Collaborate with the Chief People Officer and Head of FP&A to anticipate and respond to workforce planning needs Work closely with and build strong relationships with the senior leadership to ensure a candidate centric experience, balancing efficiency with attracting diverse talent Partner with hiring managers and stakeholders to deliver a seamless end-to-end recruitment process, including requirement gathering, job specification updates, candidate sourcing, interview coordination, and candidate communication Coach and support hiring managers through all stages of the recruitment process, ensuring a fair, inclusive, and legally compliant approach Candidate And Employee Experience Develop and implement an engaging, transparent, and memorable interview process that reflects CF's collaborative and connected culture Develop clear, compelling job descriptions and career narratives to excite and interest candidates Collaborate with marketing and leadership to build and execute initiatives that showcase CF's culture, mission, and impact to the broader developer community Manage our referral programme ensuring all referrals and their referrers are contacted personally and offered transparent updates on process process progress Talent acquisition Proactively source talent for Management Consulting, Technical Consulting and Corporate teams through headhunting, market mapping, and leveraging targeted sourcing strategies to engage passive candidate pools Enhance advertising and sourcing strategies; develop and maintain careers content on the company website, intranet, and LinkedIn Formulate and implement recruitment strategies aimed at attracting and securing top-tier talent for a variety of roles Manage relationships with recruitment agencies and platforms for the hiring of permanent staff and contractors Project management Lead the development and optimisation of the Applicant Tracking System and other recruitment tools used for assessment of candidates during the recruitment process Develop and update talent OKRs ensuring high levels of accountability and transparency of areas of focus in recruitment Actively explore how AI can be used to improve our recruitment processes Develop and update talent OKRs ensuring high levels of accountability and transparency of areas of focus in recruitment Requirements Qualifications and Experience We're not necessarily looking for someone CIPD qualified or with a certain level of education, but we are looking to hire a collaborative and innovative professional who enjoys rolling up their sleeves and jumping into the thick of the action, someone who is tech savvy, results oriented and loves delivering work to the highest standards. You will likely have a combination of the following skills and attributes: 5+ years prior experience in a Talent role with hands on experience of recruitment and talent development within consulting You will have experience recruiting at pace to meet changing business demands and priorities You will have the highest levels of attention to detail and will enjoy applying this in fast paced environments You will be a self-starter who is action oriented and able to thrive in an entrepreneurial, fast paced environment Exceptional communication and relationship-building skills to influence across all levels Data will be your best friend. You will be someone who makes data driven decisions and recommendations to help us achieve our desired people and business outcomes You will understand project management principles and be interested in developing in this area, in order to deliver projects to agreed deadlines Flexible working We embrace a hybrid working model, combining the best of remote and in-person collaboration. Our consulting team are together in person at least four days a week with flexibility to be in the office between our core hours of 10-4pm. Our default approach is to be in-person with our clients. In addition, up to four weeks a year each member of staff can work entirely virtually. Our commitment to Diversity & Inclusion We are committed to building an inclusive and supportive culture where diversity thrives, and all our people can excel. We only recruit, promote and reward our people based on their skills and contribution, without regard to gender, race, disability, religion, nationality, ethnicity, sexual orientation, age, marital status, or other characteristics. We are Disability Confident Accredited, and we want you to feel comfortable and able to perform at your best in the recruitment process, if you require any reasonable adjustments for any part of the recruitment process, please let us know. Benefits Holiday entitlement: 30 days year for leadership, increasing by 1 day for every year of service up to a maximum of 35 days of holiday per year We contribute 7% of your salary into your pension, while you contribute 3% (or more if you like) Access to a flexible benefits programme giving you the chance to increase pension contributions, gain access to a cash plan or benefit from a ClassPass subscription Annual leave purchase: employees with less than 35 days annual leave entitlement are able to purchase additional annual leave days Income protection: in the event of long-term incapacity and a qualifying claim, 75% of salary will be paid Enhanced sick pay benefit beyond Statutory Sick Pay for up to a total 12 weeks in any 12-month period Life insurance covering four times your basic salary in a tax-free lump sum payable to your beneficiaries in the event of your death whilst in service Enhanced family leave policies: additional pay for parents who have a baby or adopt Access to an interest-free season ticket loan, repayable by 12 monthly instalments Workplace nursery scheme: access to a scheme to help working parents save tax and NI on the cost of the nursery care Flexible working policy: including the ability to work fully remotely for up to 4 weeks a year An employee assistance and wellness Program: including access to telephone counselling, life coaching, interactive tools online and digital content downloadable from Lifeworks Seasonal flu jabs: provided by Boots annually Eye care tests: vouchers and discounts at Vision Express Ride to work scheme, saving up to 42% on bikes and cycling accessories at Evans Cycles Membership to the Health Service Journal (HSJ)
Jun 28, 2025
Full time
CF have a unique opportunity for a people and talent professional to join our People Team as a Talent Manager and make a tangible difference to our organisation. Reporting to the Chief People Officer, this role will drive a strategic, data-informed talent agenda that aligns with the wider people objectives and company objectives as we expand our business in Europe and the GCC. The Talent Manager will be closely connected to the commercials of our business and will use this data to understand the implications for people and recruitment priorities. With this information, they will develop recruitment strategies and implement talent development programs that align with our organisational objectives. As part of a small team, the Talent Manager will be both a strategic leader and a hands-on contributor, managing the entire recruitment process from headhunting through to interviewing to managing our internal referral programme. The Talent Manager will also act as line manager to a Resourcing Coordinator, supporting them in creating and allocating our permanent and contingent staff to the right pieces of work. The Talent Manager will act as guardian of our recruitment practices, delivering a great candidate experience while maintaining the high standards of the company. Delivering training to hiring managers and leadership will be a responsibility of this role and is key in delivering high standards. With a varied and interesting workload, we see this as an exciting opportunity to make an impact and engage with candidates who are passionate about living our values - Be Connected, Uphold Standards, Inspire Change and Shape the Future. Responsibilities And Duties Leadership and communication Deliver training and provide resources for interviewers and hiring managers covering topics such as effective interviewing, unconscious bias, and effective recruitment decision-making Proactively inform the business on the state of hiring, industry changes and trends, delivering data driven insights to leaders to shape the recruitment strategy Guardian and owner of our recruitment practices and processes ensuring a consistent approach to hiring by grade using tried and tested approaches Champion high hiring standards and proactively identify ways to raise the bar Line manage the Resourcing Coordinator, ensuring the right people are engaged for the right pieces of work at the right time Communicate and coordinate talent events and initiatives, including providing on the day presence at events Recruitment partnering Collaborate with the Chief People Officer and Head of FP&A to anticipate and respond to workforce planning needs Work closely with and build strong relationships with the senior leadership to ensure a candidate centric experience, balancing efficiency with attracting diverse talent Partner with hiring managers and stakeholders to deliver a seamless end-to-end recruitment process, including requirement gathering, job specification updates, candidate sourcing, interview coordination, and candidate communication Coach and support hiring managers through all stages of the recruitment process, ensuring a fair, inclusive, and legally compliant approach Candidate And Employee Experience Develop and implement an engaging, transparent, and memorable interview process that reflects CF's collaborative and connected culture Develop clear, compelling job descriptions and career narratives to excite and interest candidates Collaborate with marketing and leadership to build and execute initiatives that showcase CF's culture, mission, and impact to the broader developer community Manage our referral programme ensuring all referrals and their referrers are contacted personally and offered transparent updates on process process progress Talent acquisition Proactively source talent for Management Consulting, Technical Consulting and Corporate teams through headhunting, market mapping, and leveraging targeted sourcing strategies to engage passive candidate pools Enhance advertising and sourcing strategies; develop and maintain careers content on the company website, intranet, and LinkedIn Formulate and implement recruitment strategies aimed at attracting and securing top-tier talent for a variety of roles Manage relationships with recruitment agencies and platforms for the hiring of permanent staff and contractors Project management Lead the development and optimisation of the Applicant Tracking System and other recruitment tools used for assessment of candidates during the recruitment process Develop and update talent OKRs ensuring high levels of accountability and transparency of areas of focus in recruitment Actively explore how AI can be used to improve our recruitment processes Develop and update talent OKRs ensuring high levels of accountability and transparency of areas of focus in recruitment Requirements Qualifications and Experience We're not necessarily looking for someone CIPD qualified or with a certain level of education, but we are looking to hire a collaborative and innovative professional who enjoys rolling up their sleeves and jumping into the thick of the action, someone who is tech savvy, results oriented and loves delivering work to the highest standards. You will likely have a combination of the following skills and attributes: 5+ years prior experience in a Talent role with hands on experience of recruitment and talent development within consulting You will have experience recruiting at pace to meet changing business demands and priorities You will have the highest levels of attention to detail and will enjoy applying this in fast paced environments You will be a self-starter who is action oriented and able to thrive in an entrepreneurial, fast paced environment Exceptional communication and relationship-building skills to influence across all levels Data will be your best friend. You will be someone who makes data driven decisions and recommendations to help us achieve our desired people and business outcomes You will understand project management principles and be interested in developing in this area, in order to deliver projects to agreed deadlines Flexible working We embrace a hybrid working model, combining the best of remote and in-person collaboration. Our consulting team are together in person at least four days a week with flexibility to be in the office between our core hours of 10-4pm. Our default approach is to be in-person with our clients. In addition, up to four weeks a year each member of staff can work entirely virtually. Our commitment to Diversity & Inclusion We are committed to building an inclusive and supportive culture where diversity thrives, and all our people can excel. We only recruit, promote and reward our people based on their skills and contribution, without regard to gender, race, disability, religion, nationality, ethnicity, sexual orientation, age, marital status, or other characteristics. We are Disability Confident Accredited, and we want you to feel comfortable and able to perform at your best in the recruitment process, if you require any reasonable adjustments for any part of the recruitment process, please let us know. Benefits Holiday entitlement: 30 days year for leadership, increasing by 1 day for every year of service up to a maximum of 35 days of holiday per year We contribute 7% of your salary into your pension, while you contribute 3% (or more if you like) Access to a flexible benefits programme giving you the chance to increase pension contributions, gain access to a cash plan or benefit from a ClassPass subscription Annual leave purchase: employees with less than 35 days annual leave entitlement are able to purchase additional annual leave days Income protection: in the event of long-term incapacity and a qualifying claim, 75% of salary will be paid Enhanced sick pay benefit beyond Statutory Sick Pay for up to a total 12 weeks in any 12-month period Life insurance covering four times your basic salary in a tax-free lump sum payable to your beneficiaries in the event of your death whilst in service Enhanced family leave policies: additional pay for parents who have a baby or adopt Access to an interest-free season ticket loan, repayable by 12 monthly instalments Workplace nursery scheme: access to a scheme to help working parents save tax and NI on the cost of the nursery care Flexible working policy: including the ability to work fully remotely for up to 4 weeks a year An employee assistance and wellness Program: including access to telephone counselling, life coaching, interactive tools online and digital content downloadable from Lifeworks Seasonal flu jabs: provided by Boots annually Eye care tests: vouchers and discounts at Vision Express Ride to work scheme, saving up to 42% on bikes and cycling accessories at Evans Cycles Membership to the Health Service Journal (HSJ)
Vacancy for Digital Archives Relocation (DAR) Project Support Officer at Parliamentary Archives Vacancy for Digital Archives Relocation (DAR) Project Support Officer at Parliamentary Archives 18 August 2024 London, UK Fixed Term We are looking for a Digital Archives Relocation (DAR) Project Support Officer to join the Archives Relocation Programme (ARP) at House of Lords. In this role, you will work in an interdisciplinary project team to deliver the digital strand of ARP. The scope of DAR includes the migration of collections data and digital collections to The National Archives (TNA) systems, the transfer of web archiving collections and functions to TNA, the review and transfer of Parliamentary Archives' web content, and the establishment of future processes to enable the continuing transfer of digital records from Parliament to TNA. The post holder will provide project support, including monitoring progress against plans and drafting reports, and providing a secretariat function to meetings, including formal minute-taking. Basic financial tasks such as completing checks on invoices will also be required. This is an opportunity to work on a hybrid depending on Business need. This is also an exciting opportunity to support a high-profile and complex digital archives project which will future-proof Parliament's digital archives, with many development opportunities based on the candidate's interest. You'll be accountable for: Project planning, monitoring, and reporting: maintaining and monitoring progress and performance against project plan, maintaining RAID (risk, assumptions, issues and dependencies) logs and following-up on actions as needed. Meeting and workshop support: maintaining agendas, minutes and chasing actions for project meeting including managing Jira board and supporting sprint planning sessions and retrospectives. Scheduling project-related meetings and workshop and supporting facilitation. Communications and stakeholder engagement: drafting internal and external project communications, e.g., newsletter, email updates and supporting stakeholder engagement key relationships. Information and Knowledge Management: acting as Record Officer for the project SharePoint site, updating key project documents and managing project information/knowledge. Administrative support: invoice processing and monitoring budgets. Providing general administrative support to the project, and any other duties as appropriate. The role will support other ARP projects and workstreams as required.
Jun 27, 2025
Full time
Vacancy for Digital Archives Relocation (DAR) Project Support Officer at Parliamentary Archives Vacancy for Digital Archives Relocation (DAR) Project Support Officer at Parliamentary Archives 18 August 2024 London, UK Fixed Term We are looking for a Digital Archives Relocation (DAR) Project Support Officer to join the Archives Relocation Programme (ARP) at House of Lords. In this role, you will work in an interdisciplinary project team to deliver the digital strand of ARP. The scope of DAR includes the migration of collections data and digital collections to The National Archives (TNA) systems, the transfer of web archiving collections and functions to TNA, the review and transfer of Parliamentary Archives' web content, and the establishment of future processes to enable the continuing transfer of digital records from Parliament to TNA. The post holder will provide project support, including monitoring progress against plans and drafting reports, and providing a secretariat function to meetings, including formal minute-taking. Basic financial tasks such as completing checks on invoices will also be required. This is an opportunity to work on a hybrid depending on Business need. This is also an exciting opportunity to support a high-profile and complex digital archives project which will future-proof Parliament's digital archives, with many development opportunities based on the candidate's interest. You'll be accountable for: Project planning, monitoring, and reporting: maintaining and monitoring progress and performance against project plan, maintaining RAID (risk, assumptions, issues and dependencies) logs and following-up on actions as needed. Meeting and workshop support: maintaining agendas, minutes and chasing actions for project meeting including managing Jira board and supporting sprint planning sessions and retrospectives. Scheduling project-related meetings and workshop and supporting facilitation. Communications and stakeholder engagement: drafting internal and external project communications, e.g., newsletter, email updates and supporting stakeholder engagement key relationships. Information and Knowledge Management: acting as Record Officer for the project SharePoint site, updating key project documents and managing project information/knowledge. Administrative support: invoice processing and monitoring budgets. Providing general administrative support to the project, and any other duties as appropriate. The role will support other ARP projects and workstreams as required.
Press Tab to Move to Skip to Content Link JOB BAND: E CONTRACT TYPE: Permanent, Full-time DEPARTMENT: Chief Customer Officer Group LOCATION: Salford (Dock House) - Hybrid PROPOSED SALARY RANGE: Up to £87,200 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE This role will lead the planning, measurement and optimization strategy for its owned digital media. This includes display promotions in BBC News, Sport and Weather homepages and articles, video pre-rolls on BBC News/Sport sites and within iPlayer and trailers within the iPlayer product experience. WHY JOIN THE TEAM This area of the business has experienced rapid growth in recent years and is now worth over £260 million in media value annually; it is an exciting time to join and make a real difference at the BBC. YOUR KEY RESPONSIBILITIES AND IMPACT: As a leader, this role holds strategic accountability for driving audience growth through the effective use of owned digital media channels. A key focus is on overseeing the performance and retention strategy across audience segments and cohorts, ensuring that proxy metrics are aligned with broader organisational goals-particularly the growth of weekly active accounts. This role plays a critical part in delivering change and innovation into the team's business-as-usual process. The remit includes oversight of key promotional touchpoints such as: Display placements across BBC News, Sport, and Weather homepages and articles Video pre-rolls on BBC News and Sport websites, as well as within iPlayer Trailers embedded within the iPlayer product experience These channels are leveraged to promote BBC's portfolio of products and services-including iPlayer, Sounds, Sport, News, Weather, Children's, and Bitesize-with the goal of deepening audience engagement and driving consumption. YOUR SKILLS AND EXPERIENCE ESSENTIAL CRITERIA: Demonstrate extensive knowledge of product acquisition and retention strategies, with experience developing an 'always on' media strategy that optimise media in realtime to drive business outcomes. Experience setting up and running campaigns on digital media channels (e.g., paid social, email, push notifications, display, audio, and/or video inventory). Experience targeting audience segmentations using CRM/CDP (Customer Data Platform) tools and activating these segments in various digital channels. Strong experience collaborating and supporting Marketing & Media teams through innovative ways to use media, and delivering these campaigns to appropriate KPIs set. Experience leading teams through periods of change, which will embed new changes while maintaining or exceeding performance targets. DESIRED BUT NOT REQUIRED: Experience managing people, setting clear objectives, providing regular feedback, and fostering creativity in an inclusive culture. Understand data analysis and able to use CRM systems to build and iterate audience targeting capabilities, optimising live campaigns and customer journeys. Demonstrate exceptional interpersonal, negotiation, and influencing skills, with experience collaborating across organisational boundaries. Demonstrate proficiency in digital measurement tools (e.g., Google Analytics, Piano, Adobe) and experienced in using insights to inform and test hypotheses. Experience managing editorial compliance and out of hours crisis management. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC Life at BBC Here you will benefit from: • Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym. • Excellent career and professional development. • Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer. • A values-based organisation where the way we do things is important as what we do. Benefits may vary if you are joining on an FTC basis. Learn more about life at the BBC and our values in our candidate pack. Candidate pack You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Diversity, inclusion & belonging strategy Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Jun 27, 2025
Full time
Press Tab to Move to Skip to Content Link JOB BAND: E CONTRACT TYPE: Permanent, Full-time DEPARTMENT: Chief Customer Officer Group LOCATION: Salford (Dock House) - Hybrid PROPOSED SALARY RANGE: Up to £87,200 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE This role will lead the planning, measurement and optimization strategy for its owned digital media. This includes display promotions in BBC News, Sport and Weather homepages and articles, video pre-rolls on BBC News/Sport sites and within iPlayer and trailers within the iPlayer product experience. WHY JOIN THE TEAM This area of the business has experienced rapid growth in recent years and is now worth over £260 million in media value annually; it is an exciting time to join and make a real difference at the BBC. YOUR KEY RESPONSIBILITIES AND IMPACT: As a leader, this role holds strategic accountability for driving audience growth through the effective use of owned digital media channels. A key focus is on overseeing the performance and retention strategy across audience segments and cohorts, ensuring that proxy metrics are aligned with broader organisational goals-particularly the growth of weekly active accounts. This role plays a critical part in delivering change and innovation into the team's business-as-usual process. The remit includes oversight of key promotional touchpoints such as: Display placements across BBC News, Sport, and Weather homepages and articles Video pre-rolls on BBC News and Sport websites, as well as within iPlayer Trailers embedded within the iPlayer product experience These channels are leveraged to promote BBC's portfolio of products and services-including iPlayer, Sounds, Sport, News, Weather, Children's, and Bitesize-with the goal of deepening audience engagement and driving consumption. YOUR SKILLS AND EXPERIENCE ESSENTIAL CRITERIA: Demonstrate extensive knowledge of product acquisition and retention strategies, with experience developing an 'always on' media strategy that optimise media in realtime to drive business outcomes. Experience setting up and running campaigns on digital media channels (e.g., paid social, email, push notifications, display, audio, and/or video inventory). Experience targeting audience segmentations using CRM/CDP (Customer Data Platform) tools and activating these segments in various digital channels. Strong experience collaborating and supporting Marketing & Media teams through innovative ways to use media, and delivering these campaigns to appropriate KPIs set. Experience leading teams through periods of change, which will embed new changes while maintaining or exceeding performance targets. DESIRED BUT NOT REQUIRED: Experience managing people, setting clear objectives, providing regular feedback, and fostering creativity in an inclusive culture. Understand data analysis and able to use CRM systems to build and iterate audience targeting capabilities, optimising live campaigns and customer journeys. Demonstrate exceptional interpersonal, negotiation, and influencing skills, with experience collaborating across organisational boundaries. Demonstrate proficiency in digital measurement tools (e.g., Google Analytics, Piano, Adobe) and experienced in using insights to inform and test hypotheses. Experience managing editorial compliance and out of hours crisis management. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC Life at BBC Here you will benefit from: • Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym. • Excellent career and professional development. • Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer. • A values-based organisation where the way we do things is important as what we do. Benefits may vary if you are joining on an FTC basis. Learn more about life at the BBC and our values in our candidate pack. Candidate pack You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Diversity, inclusion & belonging strategy Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Salary: £47,606 per annum Grade: 2 Position type: Fixed term contract for 12 months (Maternity Cover) Full time, 37.5 hours a week (Flex hours considered) Ideally to start in September/early October. Responsible to: Global Head of Communications & Digital Direct reports: Social Media & Paid Ad Manager, Email Marketing Officer, Website Manager Location: Truro, Cornwall (hybrid - mixture of office and home working) or remote working (UK only with travel to Truro 2x per year). Role purpose: This role manages the UK digital team, driving our digital presence, supporting fundraising and leveraging new digital opportunities. You will also be part of a project to scale digital advertising and performance marketing. The role is focused on optimising the ShelterBox UK digital channels, including website, social media, email marketing and digital advertising, to reach new target audiences, grow engagement, and increase digital income. You will drive a high-quality and consistent online experience that responds to the values, needs and behaviours of warm and new supporters - ensuring all our digital content is well planned, cohesive and on-brand. As part of the Communications & Digital team, you will work collaboratively with colleagues across the Fundraising and Communications department to deliver digital activity and supporter journeys that support fundraising campaigns and appeals, performance marketing, as well as awareness and educating audiences on the issues faced by people after disaster. You will line manage a Social Media & Paid Ad Manager, an Email Marketing Officer and the Website Manager. We are hoping to ensure a two-week handover period with the current post holder. Who are we looking for? ShelterBox is looking for someone with experience managing a digital team, with an up-to-date understanding of digital channels and delivering digital campaigns and advertising. You are passionate about creating and growing high-quality online experiences. Paid media is an area of strategic growth, so experience of managing digital ads and always on advertising is essential, as well as experience of working with agencies. You are experienced in taking a data and evidence-based approach, testing, gathering insights and driving improvements that improve user experience and conversion rates. This role is full of variety, working collaboratively with other teams to deliver a range of digital projects. You will join a friendly and vibrant Fundraising & Communications department in our mission to make ShelterBox a household name and raise money to fund emergency shelter after disaster. Job Description Duties will include but not be limited to: Digital marketing and strategy Oversee the delivery of the digital strategy. Alongside fundraising colleagues, the Social & Paid Advertising Manager, and an external agency, play an active role in the strategic priority project to upscale digital ads and performance marketing to drive income. Oversee the social media for organic reach and engagement and developing fresh approaches as algorithms change. Oversee the delivery of our email marketing, increasing email engagement, boosting income, and improving retention. Oversee the website, ensuring all web pages are written for digital audiences and fully optimised for search. Oversee planning for cohesive integrated campaigns that roll out across our channels. Provide analysis and monitoring of digital activity, using data and analytics to inform future campaigns and content strategy. Ensure budget is allocated efficiently and delivering value. Ensure your team are reviewing new technologies and platforms, keeping the department informed of developments in digital marketing, and encourage the digital team to seek out and identify new trends. Sharing knowledge and best practice Play an active role in the growth of paid digital marketing. Provide quality control across web, email and social - coaching your team on copy, tone of voice and visual aspects of our digital work. Manage relationships with third-party digital agencies and suppliers. Build positive, collaborative relationships with stakeholders across FundComms department. Educate and encourage other staff members on the use of digital best practice and promote its use within the charity. Team management Three direct reports: an Email Marketing Officer and Social Media & Paid Advertising Manager and Website Manager - to deliver quality digital activities and channels. Manage and coach team to produce high quality digital content that's on-brand designed to increase reach and engagement with target audiences. Develop direct reports through reviews, setting objectives and identifying training where needed. Motivate team members to deliver excellence in everything they do. Other duties Any other duties as deemed necessary to support the Comms & Digital team.
Jun 27, 2025
Full time
Salary: £47,606 per annum Grade: 2 Position type: Fixed term contract for 12 months (Maternity Cover) Full time, 37.5 hours a week (Flex hours considered) Ideally to start in September/early October. Responsible to: Global Head of Communications & Digital Direct reports: Social Media & Paid Ad Manager, Email Marketing Officer, Website Manager Location: Truro, Cornwall (hybrid - mixture of office and home working) or remote working (UK only with travel to Truro 2x per year). Role purpose: This role manages the UK digital team, driving our digital presence, supporting fundraising and leveraging new digital opportunities. You will also be part of a project to scale digital advertising and performance marketing. The role is focused on optimising the ShelterBox UK digital channels, including website, social media, email marketing and digital advertising, to reach new target audiences, grow engagement, and increase digital income. You will drive a high-quality and consistent online experience that responds to the values, needs and behaviours of warm and new supporters - ensuring all our digital content is well planned, cohesive and on-brand. As part of the Communications & Digital team, you will work collaboratively with colleagues across the Fundraising and Communications department to deliver digital activity and supporter journeys that support fundraising campaigns and appeals, performance marketing, as well as awareness and educating audiences on the issues faced by people after disaster. You will line manage a Social Media & Paid Ad Manager, an Email Marketing Officer and the Website Manager. We are hoping to ensure a two-week handover period with the current post holder. Who are we looking for? ShelterBox is looking for someone with experience managing a digital team, with an up-to-date understanding of digital channels and delivering digital campaigns and advertising. You are passionate about creating and growing high-quality online experiences. Paid media is an area of strategic growth, so experience of managing digital ads and always on advertising is essential, as well as experience of working with agencies. You are experienced in taking a data and evidence-based approach, testing, gathering insights and driving improvements that improve user experience and conversion rates. This role is full of variety, working collaboratively with other teams to deliver a range of digital projects. You will join a friendly and vibrant Fundraising & Communications department in our mission to make ShelterBox a household name and raise money to fund emergency shelter after disaster. Job Description Duties will include but not be limited to: Digital marketing and strategy Oversee the delivery of the digital strategy. Alongside fundraising colleagues, the Social & Paid Advertising Manager, and an external agency, play an active role in the strategic priority project to upscale digital ads and performance marketing to drive income. Oversee the social media for organic reach and engagement and developing fresh approaches as algorithms change. Oversee the delivery of our email marketing, increasing email engagement, boosting income, and improving retention. Oversee the website, ensuring all web pages are written for digital audiences and fully optimised for search. Oversee planning for cohesive integrated campaigns that roll out across our channels. Provide analysis and monitoring of digital activity, using data and analytics to inform future campaigns and content strategy. Ensure budget is allocated efficiently and delivering value. Ensure your team are reviewing new technologies and platforms, keeping the department informed of developments in digital marketing, and encourage the digital team to seek out and identify new trends. Sharing knowledge and best practice Play an active role in the growth of paid digital marketing. Provide quality control across web, email and social - coaching your team on copy, tone of voice and visual aspects of our digital work. Manage relationships with third-party digital agencies and suppliers. Build positive, collaborative relationships with stakeholders across FundComms department. Educate and encourage other staff members on the use of digital best practice and promote its use within the charity. Team management Three direct reports: an Email Marketing Officer and Social Media & Paid Advertising Manager and Website Manager - to deliver quality digital activities and channels. Manage and coach team to produce high quality digital content that's on-brand designed to increase reach and engagement with target audiences. Develop direct reports through reviews, setting objectives and identifying training where needed. Motivate team members to deliver excellence in everything they do. Other duties Any other duties as deemed necessary to support the Comms & Digital team.
Job Title: Temporary Website Project Officer Location: Hybrid - Remote / London office Duration: 3-4 months, starting ASAP Day Rate: Competitive, depending on experience Our client, a well-respected membership organisation, is seeking an organised and proactive Temporary Website Project Officer to support their transition to a new website platform. This exciting role is ideal for someone with a keen eye for detail and proven experience with WordPress , DotDigital plugins , and webforms . Key Responsibilities: Support the migration of pages and content from the existing website to the new WordPress site. Assist in implementing DotDigital plugins and ensuring seamless integration. Check and edit content for accuracy and consistency. Test webforms to ensure they function correctly and integrate properly. Collaborate with internal teams to gather content and feedback. Help ensure a smooth launch of the new site, with minimal disruption to members. About You: ️ Experienced with WordPress site management and page building. ️ Familiar with DotDigital plugins and webform implementations. ️ Strong attention to detail - you spot errors and inconsistencies easily. ️ Comfortable working independently and meeting deadlines. ️ Experience within membership organisations or similar settings a plus. Why Join? This is a fantastic opportunity to contribute to an impactful project for a leading membership organisation. You'll work with a friendly team in a collaborative environment, gaining valuable experience along the way. To apply to the role of Temporary Website Project Officer, please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Jun 27, 2025
Full time
Job Title: Temporary Website Project Officer Location: Hybrid - Remote / London office Duration: 3-4 months, starting ASAP Day Rate: Competitive, depending on experience Our client, a well-respected membership organisation, is seeking an organised and proactive Temporary Website Project Officer to support their transition to a new website platform. This exciting role is ideal for someone with a keen eye for detail and proven experience with WordPress , DotDigital plugins , and webforms . Key Responsibilities: Support the migration of pages and content from the existing website to the new WordPress site. Assist in implementing DotDigital plugins and ensuring seamless integration. Check and edit content for accuracy and consistency. Test webforms to ensure they function correctly and integrate properly. Collaborate with internal teams to gather content and feedback. Help ensure a smooth launch of the new site, with minimal disruption to members. About You: ️ Experienced with WordPress site management and page building. ️ Familiar with DotDigital plugins and webform implementations. ️ Strong attention to detail - you spot errors and inconsistencies easily. ️ Comfortable working independently and meeting deadlines. ️ Experience within membership organisations or similar settings a plus. Why Join? This is a fantastic opportunity to contribute to an impactful project for a leading membership organisation. You'll work with a friendly team in a collaborative environment, gaining valuable experience along the way. To apply to the role of Temporary Website Project Officer, please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Do you have experience of running large-scale digital projects? Are you tech savvy with proven experience of delivering high quality online learning platforms and resources? Are you passionate about the education sector and delivering innovative ways to teach and learn? We are looking for a Product Manager to oversee and lead on the ongoing development and upkeep of The Shakespeare Curriculum; the RSC's new innovative learning platform launching Autumn 2025 aimed at transforming the way Shakespeare is learnt and taught in secondary education. By 2030 we will have 10 of Shakespeare's most studied plays available on the platform which will enable teachers to use RSC content to build their own bespoke lessons for different year groups. Reporting to the Head of Learning, key areas of responsibility include (please see the full job description and person specification for the comprehensive list): Delivering the day-to-day management of the learning platform Coordinating the delivery of new features and functionality, ensuring this stays within budget and scope and is delivered to plan Line managing the Schools Liaison Officer Overseeing and reporting on project budget Analysing and reporting on usage and date to inform ongoing content development and platform optimisation. Leading on the ongoing evaluation of the platform. To be suitable for this role, it is essential that you have: Significant, practical and professional experience running large-scale projects, platforms and or digital products An understanding of product lifecycles Experience with learning platforms and / or CMS web-based platforms Proven experience of delivering high quality online platforms and resources, ideally for learning audiences. This is a part-time (28 hours), 2 year fixed-term position based in Stratford-upon-Avon. We are committed to a culture of flexible working. The role will provide the opportunity for some flexibility in hours and location of work. We expect the post holder to be in our Stratford office for 3 days per week. This role is set within the Creative Learning and Engagement team and will work in close collaboration with colleagues across the RSC. The focus for Creative Learning and Engagement is to bring Shakespeare's work to life for all through new forms of engagement and learning for audiences, young people, schools, communities and partners. The RSC is committed to safeguarding and promoting the welfare of children and young people. Please note that all employees of the Creative Learning and Engagement team are required to undergo enhanced checks with the Disclosure and Barring Service (DBS). No offer of employment will be made until references have been checked. Application Process All applications should be made online using the RSC website. If you need any assistance when applying, please email The interviews will be a two-stage process, in mid - end of July. About the RSC The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability. We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do. We are committed to building a diverse workforce and welcome applications from all individuals. We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work The Royal Shakespeare Company (no. 212481) is a registered charity.
Jun 27, 2025
Full time
Do you have experience of running large-scale digital projects? Are you tech savvy with proven experience of delivering high quality online learning platforms and resources? Are you passionate about the education sector and delivering innovative ways to teach and learn? We are looking for a Product Manager to oversee and lead on the ongoing development and upkeep of The Shakespeare Curriculum; the RSC's new innovative learning platform launching Autumn 2025 aimed at transforming the way Shakespeare is learnt and taught in secondary education. By 2030 we will have 10 of Shakespeare's most studied plays available on the platform which will enable teachers to use RSC content to build their own bespoke lessons for different year groups. Reporting to the Head of Learning, key areas of responsibility include (please see the full job description and person specification for the comprehensive list): Delivering the day-to-day management of the learning platform Coordinating the delivery of new features and functionality, ensuring this stays within budget and scope and is delivered to plan Line managing the Schools Liaison Officer Overseeing and reporting on project budget Analysing and reporting on usage and date to inform ongoing content development and platform optimisation. Leading on the ongoing evaluation of the platform. To be suitable for this role, it is essential that you have: Significant, practical and professional experience running large-scale projects, platforms and or digital products An understanding of product lifecycles Experience with learning platforms and / or CMS web-based platforms Proven experience of delivering high quality online platforms and resources, ideally for learning audiences. This is a part-time (28 hours), 2 year fixed-term position based in Stratford-upon-Avon. We are committed to a culture of flexible working. The role will provide the opportunity for some flexibility in hours and location of work. We expect the post holder to be in our Stratford office for 3 days per week. This role is set within the Creative Learning and Engagement team and will work in close collaboration with colleagues across the RSC. The focus for Creative Learning and Engagement is to bring Shakespeare's work to life for all through new forms of engagement and learning for audiences, young people, schools, communities and partners. The RSC is committed to safeguarding and promoting the welfare of children and young people. Please note that all employees of the Creative Learning and Engagement team are required to undergo enhanced checks with the Disclosure and Barring Service (DBS). No offer of employment will be made until references have been checked. Application Process All applications should be made online using the RSC website. If you need any assistance when applying, please email The interviews will be a two-stage process, in mid - end of July. About the RSC The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability. We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do. We are committed to building a diverse workforce and welcome applications from all individuals. We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work The Royal Shakespeare Company (no. 212481) is a registered charity.
ROYAL SHAKESPEARE COMPANY
Stratford-upon-avon, Warwickshire
Do you have experience of running large-scale digital projects? Are you tech savvy with proven experience of delivering high quality online learning platforms and resources? Are you passionate about the education sector and delivering innovative ways to teach and learn? We are looking for a Product Manager to oversee and lead on the ongoing development and upkeep of The Shakespeare Curriculum; the RSC's new innovative learning platform launching Autumn 2025 aimed at transforming the way Shakespeare is learnt and taught in secondary education. By 2030 we will have 10 of Shakespeare's most studied plays available on the platform which will enable teachers to use RSC content to build their own bespoke lessons for different year groups. Reporting to the Head of Learning, key areas of responsibility include (please see the full job description and person specification for the comprehensive list): Delivering the day-to-day management of the learning platform Coordinating the delivery of new features and functionality, ensuring this stays within budget and scope and is delivered to plan Line managing the Schools Liaison Officer Overseeing and reporting on project budget Analysing and reporting on usage and date to inform ongoing content development and platform optimisation. Leading on the ongoing evaluation of the platform. To be suitable for this role, it is essential that you have: Significant, practical and professional experience running large-scale projects, platforms and or digital products An understanding of product lifecycles Experience with learning platforms and / or CMS web-based platforms Proven experience of delivering high quality online platforms and resources, ideally for learning audiences. This is a part-time (28 hours), 2 year fixed-term position based in Stratford-upon-Avon. We are committed to a culture of flexible working. The role will provide the opportunity for some flexibility in hours and location of work. We expect the post holder to be in our Stratford office for 3 days per week. This role is set within the Creative Learning and Engagement team and will work in close collaboration with colleagues across the RSC. The focus for Creative Learning and Engagement is to bring Shakespeare's work to life for all through new forms of engagement and learning for audiences, young people, schools, communities and partners. The RSC is committed to safeguarding and promoting the welfare of children and young people. Please note that all employees of the Creative Learning and Engagement team are required to undergo enhanced checks with the Disclosure and Barring Service (DBS). No offer of employment will be made until references have been checked. Application Process All applications should be made online using the RSC website. If you need any assistance when applying, please email The interviews will be a two-stage process, in mid - end of July. About the RSC The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability. We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do. We are committed to building a diverse workforce and welcome applications from all individuals. We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work The Royal Shakespeare Company (no. 212481) is a registered charity.
Jun 27, 2025
Full time
Do you have experience of running large-scale digital projects? Are you tech savvy with proven experience of delivering high quality online learning platforms and resources? Are you passionate about the education sector and delivering innovative ways to teach and learn? We are looking for a Product Manager to oversee and lead on the ongoing development and upkeep of The Shakespeare Curriculum; the RSC's new innovative learning platform launching Autumn 2025 aimed at transforming the way Shakespeare is learnt and taught in secondary education. By 2030 we will have 10 of Shakespeare's most studied plays available on the platform which will enable teachers to use RSC content to build their own bespoke lessons for different year groups. Reporting to the Head of Learning, key areas of responsibility include (please see the full job description and person specification for the comprehensive list): Delivering the day-to-day management of the learning platform Coordinating the delivery of new features and functionality, ensuring this stays within budget and scope and is delivered to plan Line managing the Schools Liaison Officer Overseeing and reporting on project budget Analysing and reporting on usage and date to inform ongoing content development and platform optimisation. Leading on the ongoing evaluation of the platform. To be suitable for this role, it is essential that you have: Significant, practical and professional experience running large-scale projects, platforms and or digital products An understanding of product lifecycles Experience with learning platforms and / or CMS web-based platforms Proven experience of delivering high quality online platforms and resources, ideally for learning audiences. This is a part-time (28 hours), 2 year fixed-term position based in Stratford-upon-Avon. We are committed to a culture of flexible working. The role will provide the opportunity for some flexibility in hours and location of work. We expect the post holder to be in our Stratford office for 3 days per week. This role is set within the Creative Learning and Engagement team and will work in close collaboration with colleagues across the RSC. The focus for Creative Learning and Engagement is to bring Shakespeare's work to life for all through new forms of engagement and learning for audiences, young people, schools, communities and partners. The RSC is committed to safeguarding and promoting the welfare of children and young people. Please note that all employees of the Creative Learning and Engagement team are required to undergo enhanced checks with the Disclosure and Barring Service (DBS). No offer of employment will be made until references have been checked. Application Process All applications should be made online using the RSC website. If you need any assistance when applying, please email The interviews will be a two-stage process, in mid - end of July. About the RSC The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability. We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do. We are committed to building a diverse workforce and welcome applications from all individuals. We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work The Royal Shakespeare Company (no. 212481) is a registered charity.
To manage, lead and evolve the Club's digital and content strategy. MAIN RESPONSIBILITIES Support the Chief Business and Communications Officer by developing and executing the digital marketing and content strategy for Wrexham AFC, working with key internal stakeholders to align objectives, increase brand awareness and take a multi-channel approach to grow revenues. Any other duties as required. Digital Marketing Develop and develop a digital marketing strategy to support the ambitions of the Club in attracting, engaging and converting new fans on its journey up the English Football League pyramid. Attract: find the most efficient techniques, channels and tools to support the wider team for attracting and growing the Club's fanbase across all channels. Engage: develop the most creative, impactful and creative content for maximum fan engagement. Convert: work closely with the wider internal teams (e.g. Ticketing & Membership, Commercial, Communications etc.) to develop CRO of fans on their journey with the Club with an entrepreneurial mindset. Marketing Automation: develop and take ownership of the marketing automation stack to review and update all technology tools used by the Club including CRM, CMS, DEMs etc. to make digital interaction count. Analysis: carry out detailed tracking and analysis of digital performance, reporting on key metrics. Content and Brand Oversee the creation of high-quality content across all platforms, including websites, blogs, infographics, ads, social media, email, and video. Develop and deliver a content strategy to support the Club's objective of elevating the Wrexham AFC brand globally by maximising the opportunities due to the success of documentary 'Welcome to Wrexham'. Maintain editorial standards to ensure all content is accurate, well-written, and adheres to Wrexham AFC's brand guidelines, style, tone of voice and messaging. Design bespoke strategies per channel to engage and grow each audience with compelling, valuable content. Manage and maintain a digital content calendar to ensure consistent and timely content production. Monitor content performance using analytics tools and derive insights to optimise and refine content. MANAGEMENT RESPONSIBILITIES Act as a role model for our values and valued behaviours, leading your team to do the same and appropriately challenging behaviours that do not align to our values. In your capacity as a manager, ensure that you and your team(s) comply with all people management policies and processes and that these are applied fairly and consistently. SAFEGUARDING RESPONSIBILITIES We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience.Staff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the Club. This post is subject to a basic DBS check. HEALTH & SAFETY RESPONSIBILITIES Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work. To comply with all aspects of the Club's Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety. EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES Hold a commitment to equality, diversity and inclusion in the workplace. Sit on the club's ED&I working group and assist with the implementation of the club's ED&I strategy. About The Candidate EXPERIENCE/QUALIFICATIONS REQUIRED A track record of delivering high-impact digital and content strategies that drive measurable results. Knowledge of the digital marketing channels and how content impacts them. Experienced in all forms of design for print, electronic and large format display. PERSONAL SPECIFICATION - SKILLS / ABILITIES REQUIRED Dynamic, visionary leader who can engage and inspire both executive and junior teams to embrace digital innovation, whilst developing and executing a comprehensive digital strategy that aligns with the Club's objectives. Ability to develop and execute content strategies to drive the Club's growth across all digital channels. Exceptional writing and editing skills for creating compelling and engaging storytelling. A deep understanding of current trends and best practices in social media and digital marketing. A results-driven mindset, with a focus on efficiency and scalability. Ability to build strong connections with the team and align internal teams with the Club's objectives. Highly organised with a keen eye for detail and ability to react quickly and use initiative. Natural creative ability to produce eye catching and impactful campaigns. Strong analytical mindset to analyse website data, social media engagement and other key metrics to measure the effectiveness of campaigns and content according to KPIs. Confident and creative communicator with great leadership skills. Strong planning and organisational skills. High level of flexibility. Concise reporting skills. About The Club CLUB VALUES Code of Conduct Wrexham Football Clubexpects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected toalways act wholeheartedly in the interests of the Club.Any conduct detrimental to its interests or its relations with its customers, suppliers, thepublicor damaging to its public image shallbea breach of Club rules and policies. Discriminatory,offensive,and violent behaviour areunacceptable,and any complaints or concerns will be dealt with and acted upon. Equality, Diversity & Inclusion Wrexham Football Club arecommitted to ensuring that equality,diversityand inclusion of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone's freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee,volunteer,or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following 'protected characteristics': Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal. The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome 'entry level' applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability. Safeguarding and Safer Recruitment Wrexham Football Clubare committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerableadults engaged in club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displaysbest practice in safeguarding matters - including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult,families,and the relevant local authority. Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicant's suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website ( ) whether cautions / convictions should be disclosed as part of their application.
Jun 27, 2025
Full time
To manage, lead and evolve the Club's digital and content strategy. MAIN RESPONSIBILITIES Support the Chief Business and Communications Officer by developing and executing the digital marketing and content strategy for Wrexham AFC, working with key internal stakeholders to align objectives, increase brand awareness and take a multi-channel approach to grow revenues. Any other duties as required. Digital Marketing Develop and develop a digital marketing strategy to support the ambitions of the Club in attracting, engaging and converting new fans on its journey up the English Football League pyramid. Attract: find the most efficient techniques, channels and tools to support the wider team for attracting and growing the Club's fanbase across all channels. Engage: develop the most creative, impactful and creative content for maximum fan engagement. Convert: work closely with the wider internal teams (e.g. Ticketing & Membership, Commercial, Communications etc.) to develop CRO of fans on their journey with the Club with an entrepreneurial mindset. Marketing Automation: develop and take ownership of the marketing automation stack to review and update all technology tools used by the Club including CRM, CMS, DEMs etc. to make digital interaction count. Analysis: carry out detailed tracking and analysis of digital performance, reporting on key metrics. Content and Brand Oversee the creation of high-quality content across all platforms, including websites, blogs, infographics, ads, social media, email, and video. Develop and deliver a content strategy to support the Club's objective of elevating the Wrexham AFC brand globally by maximising the opportunities due to the success of documentary 'Welcome to Wrexham'. Maintain editorial standards to ensure all content is accurate, well-written, and adheres to Wrexham AFC's brand guidelines, style, tone of voice and messaging. Design bespoke strategies per channel to engage and grow each audience with compelling, valuable content. Manage and maintain a digital content calendar to ensure consistent and timely content production. Monitor content performance using analytics tools and derive insights to optimise and refine content. MANAGEMENT RESPONSIBILITIES Act as a role model for our values and valued behaviours, leading your team to do the same and appropriately challenging behaviours that do not align to our values. In your capacity as a manager, ensure that you and your team(s) comply with all people management policies and processes and that these are applied fairly and consistently. SAFEGUARDING RESPONSIBILITIES We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience.Staff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the Club. This post is subject to a basic DBS check. HEALTH & SAFETY RESPONSIBILITIES Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work. To comply with all aspects of the Club's Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety. EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES Hold a commitment to equality, diversity and inclusion in the workplace. Sit on the club's ED&I working group and assist with the implementation of the club's ED&I strategy. About The Candidate EXPERIENCE/QUALIFICATIONS REQUIRED A track record of delivering high-impact digital and content strategies that drive measurable results. Knowledge of the digital marketing channels and how content impacts them. Experienced in all forms of design for print, electronic and large format display. PERSONAL SPECIFICATION - SKILLS / ABILITIES REQUIRED Dynamic, visionary leader who can engage and inspire both executive and junior teams to embrace digital innovation, whilst developing and executing a comprehensive digital strategy that aligns with the Club's objectives. Ability to develop and execute content strategies to drive the Club's growth across all digital channels. Exceptional writing and editing skills for creating compelling and engaging storytelling. A deep understanding of current trends and best practices in social media and digital marketing. A results-driven mindset, with a focus on efficiency and scalability. Ability to build strong connections with the team and align internal teams with the Club's objectives. Highly organised with a keen eye for detail and ability to react quickly and use initiative. Natural creative ability to produce eye catching and impactful campaigns. Strong analytical mindset to analyse website data, social media engagement and other key metrics to measure the effectiveness of campaigns and content according to KPIs. Confident and creative communicator with great leadership skills. Strong planning and organisational skills. High level of flexibility. Concise reporting skills. About The Club CLUB VALUES Code of Conduct Wrexham Football Clubexpects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected toalways act wholeheartedly in the interests of the Club.Any conduct detrimental to its interests or its relations with its customers, suppliers, thepublicor damaging to its public image shallbea breach of Club rules and policies. Discriminatory,offensive,and violent behaviour areunacceptable,and any complaints or concerns will be dealt with and acted upon. Equality, Diversity & Inclusion Wrexham Football Club arecommitted to ensuring that equality,diversityand inclusion of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone's freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee,volunteer,or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following 'protected characteristics': Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal. The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome 'entry level' applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability. Safeguarding and Safer Recruitment Wrexham Football Clubare committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerableadults engaged in club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displaysbest practice in safeguarding matters - including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult,families,and the relevant local authority. Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicant's suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website ( ) whether cautions / convictions should be disclosed as part of their application.
Job Title: Team Lead - Member and Supporter Experience Team: Member and Supporter Experience Location: Hybrid (split between home-working and London) Interview Date: 5 August This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. It's an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions. We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people. We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Context and purpose of role At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain. This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation. We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others. Key Responsibilities: Team Leadership and Coaching Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching. Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers. Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support. Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery. Supplier and Project Management Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures. Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget. Proactively identify new solutions or efficiencies to improve working practices. Operational Oversight Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team's workload and rota. Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines. Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles. Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making. High standard supporter care Support the team daily in answering incoming enquiries as part of the role. Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions. Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement. Cross-Team Collaboration and Advocacy Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues. Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities. Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects. Play an active role in key business projects championing the supporter voice. Continuous Improvement Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction. Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders. Volunteer and Digital Engagement Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively. Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts. Other Undertake such other duties as may be reasonably required of the post. The Person Knowledge, Skills and Experience Essential: • Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment • Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members. • A high standard of organisational skills with the ability to effectively prioritise and manage own workload. • Excellent interpersonal and communication skills, including the ability to write to a high standard. • Strong numerical skills and the ability to use and interpret data. • Ability to adapt style, tone and content to a relevant audience. • Experience delivering excellent supporter or customer care • A team player, able to develop collaborative, strong and effective working relationships. • Innovative and solutions-focussed with the ability to build knowledge and learn new skills. • Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall). Desirable: • Interest in walking and/or being an advocate for the outdoors and natural environment. • Experience in managing knowledge, learning and/or training in a supporter or customer facing environment • Experience working within or alongside fundraising or membership teams. • Experience in providing insight and reporting in a supporter or customer facing environment. • Experience in working with volunteers, with an understanding of volunteer motivations and needs • Knowledge of relevant regulatory and legal requirements that impact charities. • Experience working with third party suppliers. Personal Attributes A team player, develop collaborative, strong and effective working relationships. Empathetic and patient, with a genuine desire to help members and supporters. Positive and professional attitude. Proactive and self-motivated with the ability to work independently. Adaptable and flexible in a fast-paced environment. Strong sense of responsibility and accountability. Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers . click apply for full job details
Jun 27, 2025
Full time
Job Title: Team Lead - Member and Supporter Experience Team: Member and Supporter Experience Location: Hybrid (split between home-working and London) Interview Date: 5 August This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. It's an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions. We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people. We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Context and purpose of role At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain. This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation. We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others. Key Responsibilities: Team Leadership and Coaching Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching. Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers. Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support. Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery. Supplier and Project Management Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures. Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget. Proactively identify new solutions or efficiencies to improve working practices. Operational Oversight Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team's workload and rota. Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines. Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles. Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making. High standard supporter care Support the team daily in answering incoming enquiries as part of the role. Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions. Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement. Cross-Team Collaboration and Advocacy Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues. Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities. Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects. Play an active role in key business projects championing the supporter voice. Continuous Improvement Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction. Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders. Volunteer and Digital Engagement Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively. Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts. Other Undertake such other duties as may be reasonably required of the post. The Person Knowledge, Skills and Experience Essential: • Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment • Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members. • A high standard of organisational skills with the ability to effectively prioritise and manage own workload. • Excellent interpersonal and communication skills, including the ability to write to a high standard. • Strong numerical skills and the ability to use and interpret data. • Ability to adapt style, tone and content to a relevant audience. • Experience delivering excellent supporter or customer care • A team player, able to develop collaborative, strong and effective working relationships. • Innovative and solutions-focussed with the ability to build knowledge and learn new skills. • Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall). Desirable: • Interest in walking and/or being an advocate for the outdoors and natural environment. • Experience in managing knowledge, learning and/or training in a supporter or customer facing environment • Experience working within or alongside fundraising or membership teams. • Experience in providing insight and reporting in a supporter or customer facing environment. • Experience in working with volunteers, with an understanding of volunteer motivations and needs • Knowledge of relevant regulatory and legal requirements that impact charities. • Experience working with third party suppliers. Personal Attributes A team player, develop collaborative, strong and effective working relationships. Empathetic and patient, with a genuine desire to help members and supporters. Positive and professional attitude. Proactive and self-motivated with the ability to work independently. Adaptable and flexible in a fast-paced environment. Strong sense of responsibility and accountability. Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers . click apply for full job details
The University of London The University of London is the UK's largest provider of international distance and online learning and the convenor of a federation of 17 London-based universities, many of which are among the highest-ranking universities in the world. Collectively the federation represents a cohort of some 250,000 learners and 50,000 academic and professional services staff. Within this cohort are around 40,000 University of London students who study programmes which are developed and delivered in partnership with our 17 federation members. The University of London is also home to the School of Advanced Study, the national centre for the humanities and a champion for the arts and humanities. Although proudly rooted in London, our community and impact are global. Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future The Role We're looking for a Senior Digital Engagement Officer to deliver engaging, creative and high-quality digital communications that support the work of the University of London's Philanthropy and Alumni Engagement Office. In this role, you'll create and manage content across our digital channels - including websites, email campaigns and social media - ensuring everything we publish is consistent, audience-focused, and aligned with our wider digital strategy. You'll work closely with colleagues across the University to bring our alumni and fundraising activities to life online, playing a key part in how we engage, inform and inspire our global community. You'll need to be a confident and well-organised communicator, comfortable managing multiple projects to tight deadlines. With strong experience in writing and producing content for diverse, international audiences, you'll also bring excellent attention to detail and a working knowledge of content management systems and data-driven communications. The post is part of the Alumni Engagement team, and the holder will report to the Philanthropy and Alumni Communications Manager. This post is offered as a 12-month fixed-term contract. Further information To be considered for this opportunity, please submit your application and CV (by clicking 'apply for job' at the bottom of this page) before the closing date at midnight on 14th July 2025. The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to prove their right to work in the UK for the duration of their employment. The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting. Preferential consideration will be given to the University redeployment pool. The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, most employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will need to attend the office on specific days for training or team meetings etc The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria named in the job description. Pursuing excellence in education and equal opportunities. University of London Benefits
Jun 27, 2025
Full time
The University of London The University of London is the UK's largest provider of international distance and online learning and the convenor of a federation of 17 London-based universities, many of which are among the highest-ranking universities in the world. Collectively the federation represents a cohort of some 250,000 learners and 50,000 academic and professional services staff. Within this cohort are around 40,000 University of London students who study programmes which are developed and delivered in partnership with our 17 federation members. The University of London is also home to the School of Advanced Study, the national centre for the humanities and a champion for the arts and humanities. Although proudly rooted in London, our community and impact are global. Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future The Role We're looking for a Senior Digital Engagement Officer to deliver engaging, creative and high-quality digital communications that support the work of the University of London's Philanthropy and Alumni Engagement Office. In this role, you'll create and manage content across our digital channels - including websites, email campaigns and social media - ensuring everything we publish is consistent, audience-focused, and aligned with our wider digital strategy. You'll work closely with colleagues across the University to bring our alumni and fundraising activities to life online, playing a key part in how we engage, inform and inspire our global community. You'll need to be a confident and well-organised communicator, comfortable managing multiple projects to tight deadlines. With strong experience in writing and producing content for diverse, international audiences, you'll also bring excellent attention to detail and a working knowledge of content management systems and data-driven communications. The post is part of the Alumni Engagement team, and the holder will report to the Philanthropy and Alumni Communications Manager. This post is offered as a 12-month fixed-term contract. Further information To be considered for this opportunity, please submit your application and CV (by clicking 'apply for job' at the bottom of this page) before the closing date at midnight on 14th July 2025. The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to prove their right to work in the UK for the duration of their employment. The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting. Preferential consideration will be given to the University redeployment pool. The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, most employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will need to attend the office on specific days for training or team meetings etc The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria named in the job description. Pursuing excellence in education and equal opportunities. University of London Benefits
Join the API Revolution at Gravitee-Where Innovation Meets Growth Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We're driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams. Our rapid growth and leadership in API management are fueled by our team's commitment to excellence and our Core Values: Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve. Hold Nothing Back : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards. Professionalism : We believe in clear, respectful communication and prioritize the needs of our team and customers. Join us on this journey. Be part of a team that's redefining what's possible in API management, and shaping the future of digital transformation. The possibilities are endless-be a part of the revolution. THE ROLE & WHY IT EXISTS We are currently recruiting for an experienced Technical Account Manager to join our growing business. In this role, you will help craft and execute technical strategies to drive our customers' adoption and use of the Gravitee Platform for globally based companies. The TAM will serve as the technical champion for all of our customers. Your technical ability and customer-facing skills will enable you to effectively represent Gravitee within a customer's environment. The close relationships developed with your customers will allow you to understand their business/operational/technical needs & challenges. This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells. You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful. This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives. This position will require the ability to travel as and when required. You will report to the Chief Customer Officer (CCO). WHAT YOU WILL BE DOING Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services Ensure constant communication with customers and emerge as customer's trusted technical advisor and a partner Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities Understand, advocate, and document customer's use case, architecture, and roadmap Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers' product features and future roadmap needs and address them actively Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted ESSENTIAL SKILLS - The right candidate will possess at least the following skills: Professionally bi-lingual in French and English 5+ years of demonstrated experience handling customers of all sizes Professional Services functions in a fast-paced Software/SaaS company Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision Excellent communication skills and an ability to concisely explain complex technical issues and solutions Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus) Ability to travel when required to meet with your accounts DESIRED SKILLS - Additionally, these skills are not required, but preferable: Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes Software development experience in one or more programming languages such as Java or Python Additional European language skills are a strong plus Experience working in a startup or scale-up environment AT GRAVITEE, YOU'LL GET Excellent medical coverage to keep your body and mind healthy Pension or 401k program options for all locations Stock option plan for employees 25 days holiday/vacation in addition to in-country national holidays as well 3 mental health days per year with an allowance toward a mood-boosting activity of your choice Birthday off to celebrate your day Learn and grow with our professional development allowance to be used to benefit your career Quarterly outings and an annual offsites in an exciting location! Hybrid culture with options to go in to an office in one of our hubs Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
Jun 27, 2025
Full time
Join the API Revolution at Gravitee-Where Innovation Meets Growth Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We're driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams. Our rapid growth and leadership in API management are fueled by our team's commitment to excellence and our Core Values: Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve. Hold Nothing Back : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards. Professionalism : We believe in clear, respectful communication and prioritize the needs of our team and customers. Join us on this journey. Be part of a team that's redefining what's possible in API management, and shaping the future of digital transformation. The possibilities are endless-be a part of the revolution. THE ROLE & WHY IT EXISTS We are currently recruiting for an experienced Technical Account Manager to join our growing business. In this role, you will help craft and execute technical strategies to drive our customers' adoption and use of the Gravitee Platform for globally based companies. The TAM will serve as the technical champion for all of our customers. Your technical ability and customer-facing skills will enable you to effectively represent Gravitee within a customer's environment. The close relationships developed with your customers will allow you to understand their business/operational/technical needs & challenges. This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells. You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful. This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives. This position will require the ability to travel as and when required. You will report to the Chief Customer Officer (CCO). WHAT YOU WILL BE DOING Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services Ensure constant communication with customers and emerge as customer's trusted technical advisor and a partner Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities Understand, advocate, and document customer's use case, architecture, and roadmap Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers' product features and future roadmap needs and address them actively Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted ESSENTIAL SKILLS - The right candidate will possess at least the following skills: Professionally bi-lingual in French and English 5+ years of demonstrated experience handling customers of all sizes Professional Services functions in a fast-paced Software/SaaS company Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision Excellent communication skills and an ability to concisely explain complex technical issues and solutions Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus) Ability to travel when required to meet with your accounts DESIRED SKILLS - Additionally, these skills are not required, but preferable: Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes Software development experience in one or more programming languages such as Java or Python Additional European language skills are a strong plus Experience working in a startup or scale-up environment AT GRAVITEE, YOU'LL GET Excellent medical coverage to keep your body and mind healthy Pension or 401k program options for all locations Stock option plan for employees 25 days holiday/vacation in addition to in-country national holidays as well 3 mental health days per year with an allowance toward a mood-boosting activity of your choice Birthday off to celebrate your day Learn and grow with our professional development allowance to be used to benefit your career Quarterly outings and an annual offsites in an exciting location! Hybrid culture with options to go in to an office in one of our hubs Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
Job Description The Role The TV and Entertainment Writer will work with the Good Housekeeping Deputy Editor to implement and develop the TV and entertainment strategy across all key GH platforms, finding and writing stories each day, turning out sparkling copy to deadline and ensuring Good Housekeeping hits its targets, including site traffic and social engagement. They will also manage the editorial calendar, ensuring GH is ahead of the curve with entertainment listings, attend screenings, junkets and events where necessary, and work with the Newsletter Director, developing and curating Good Housekeeping's weekly TV and entertainment newsletter, as required. Main Duties Write and upload daily reactive TV and entertainment news stories to deadline, working with the Deputy Editor, covering shows and events GH readers love and helping to hit digital traffic targets. Pitch daily news stories with compelling headlines and reactive angles that work across key platforms including Google Discover, newsletter, social media, understanding the different approach to content for each platform. Attend screenings and events, build contacts with press officers for key TV channels and streaming services, and be able to cover key TV moments live when required. Use analytics packages to help adjust GH's TV and entertainment strategy and update the brand team, including the Deputy Editor, on daily and weekly progress, using data to iterate on success. Develop, curate and build GH's weekly entertainment newsletter, crafting compelling subjecs lines and headlines, keeping engagement high and building known users, developing in-email franchises where necessary. Support the Social Media Manager in creating digital content that drives social engagement and traffic referrals to Develop a TV and ents SEO strategy with the SEO manager growing traffic to the Lifestyle pillar, while also helping GH to stand out from other brands. What We Are Looking For An individual with a strong writing background (minimum 2 years) with evidence of producing excellent ideas and sensational copy A confident self-starter, who will be able to handle conversations with publicists and agents professionally and with maturity. Someone with a passion for writing and who is able to work quickly, efficiently and to tight deadlines. An adaptable individual who is a proven team player. Someone happy writing across multiple platforms. Competent on CMS and familiar with digital platforms and some knowledge of analytics packages. Benefits (Your benefits at Hearst UK are more than just extras-they are tools to help you thrive in every part of life. Hearst Exclusives - Only for You! Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink. Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank! Inclusion, Health & Wellbeing: Feel Your Best Stay healthy with Specsavers eye care, a company-funded Health Cash Plan, and access to mental health support . Get active and stress-free with discounted gym memberships and the Cycle to Work scheme . Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it. Take time to give back with a Charity Day and access wellbeing resources whenever you need them. Join one of our Hearst ERG Groups. Financial Wellness - Boost Your Budget Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting. Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs. Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.
Jun 27, 2025
Full time
Job Description The Role The TV and Entertainment Writer will work with the Good Housekeeping Deputy Editor to implement and develop the TV and entertainment strategy across all key GH platforms, finding and writing stories each day, turning out sparkling copy to deadline and ensuring Good Housekeeping hits its targets, including site traffic and social engagement. They will also manage the editorial calendar, ensuring GH is ahead of the curve with entertainment listings, attend screenings, junkets and events where necessary, and work with the Newsletter Director, developing and curating Good Housekeeping's weekly TV and entertainment newsletter, as required. Main Duties Write and upload daily reactive TV and entertainment news stories to deadline, working with the Deputy Editor, covering shows and events GH readers love and helping to hit digital traffic targets. Pitch daily news stories with compelling headlines and reactive angles that work across key platforms including Google Discover, newsletter, social media, understanding the different approach to content for each platform. Attend screenings and events, build contacts with press officers for key TV channels and streaming services, and be able to cover key TV moments live when required. Use analytics packages to help adjust GH's TV and entertainment strategy and update the brand team, including the Deputy Editor, on daily and weekly progress, using data to iterate on success. Develop, curate and build GH's weekly entertainment newsletter, crafting compelling subjecs lines and headlines, keeping engagement high and building known users, developing in-email franchises where necessary. Support the Social Media Manager in creating digital content that drives social engagement and traffic referrals to Develop a TV and ents SEO strategy with the SEO manager growing traffic to the Lifestyle pillar, while also helping GH to stand out from other brands. What We Are Looking For An individual with a strong writing background (minimum 2 years) with evidence of producing excellent ideas and sensational copy A confident self-starter, who will be able to handle conversations with publicists and agents professionally and with maturity. Someone with a passion for writing and who is able to work quickly, efficiently and to tight deadlines. An adaptable individual who is a proven team player. Someone happy writing across multiple platforms. Competent on CMS and familiar with digital platforms and some knowledge of analytics packages. Benefits (Your benefits at Hearst UK are more than just extras-they are tools to help you thrive in every part of life. Hearst Exclusives - Only for You! Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink. Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank! Inclusion, Health & Wellbeing: Feel Your Best Stay healthy with Specsavers eye care, a company-funded Health Cash Plan, and access to mental health support . Get active and stress-free with discounted gym memberships and the Cycle to Work scheme . Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it. Take time to give back with a Charity Day and access wellbeing resources whenever you need them. Join one of our Hearst ERG Groups. Financial Wellness - Boost Your Budget Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting. Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs. Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.
Join to apply for the Student Email Officer role at King's College London Join to apply for the Student Email Officer role at King's College London About Us King's College London is the leading destination for ambitious students from across the world because of our academic excellence, reputation and research impact. Our focus is ensuring the best possible student experience, from the beginning of their journey with us as prospective students through to enrolment so that our students can thrive in our diverse and inclusive community in central London. About Us King's College London is the leading destination for ambitious students from across the world because of our academic excellence, reputation and research impact. Our focus is ensuring the best possible student experience, from the beginning of their journey with us as prospective students through to enrolment so that our students can thrive in our diverse and inclusive community in central London. The Global Student Recruitment and Admissions directorate delivers marketing, student recruitment and admissions services in partnership with Faculties, creating strategies to attract growing numbers of students from across global markets, as well as from the UK. As a directorate we are responsible for the delivery of student recruitment targets, ensuring cohesive recruitment strategies and planning from lead generations and attraction, admissions, through to conversion and enrolment. About The Role The Student Marketing and Communications team are responsible for ensuring high-quality and impactful communications with prospective students to support the university's student recruitment targets. The Email Officer is responsible for the effective planning, creation and delivery of email campaigns to support the student recruitment journey. The role will work collaboratively across the Global Student Recruitment and Admissions team to ensure email plans and campaigns are aligned to student recruitment, attraction and marketing goals. You will work proactively to implement best practice to enhance email deliverability and engagement rates, identifying opportunity for improving campaign performance and effectiveness. This is a full time post and will be offered on an indefinite contract About You To be successful in this role, we are looking for candidates to have the following skills and experience: Essential Criteria Bachelor's degree in marketing, Communications, or related field; and/or proven experience in email marketing and campaign management Proven experience utilising email marketing tools and software (e.g., Mailchimp, Hubspot) Strong analytical and problem-solving skills, with meticulous attention to detail. Excellent communication and presentation skills. Excellent interpersonal skills with an ability to work collaboratively in a team environment. Ability to create engaging and visually appealing email content. Proactive with the ability to take initiative to identify and implement process improvements. Desirable criteria Experience working within the Higher Education sector. Proficiency with Microsoft Dynamics Understanding of marketing communications channels & how they can be utilised Ability to work in a team and collaborate on projects Downloading a Copy Of Our Job Description Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process. Further information We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. To find out how our managers will review your application, please take a look at our ' How we Recruit' pages. We are able to offer sponsorship for candidates who do not currently possess the right to work in the UK. Grade and Salary: £38,482- £43,249 per annum including London Weighting Allowance Job ID: 118087 Close Date: 20-Jul-2025 Contact Person: Tej Palladino Peters Contact Details: Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Higher Education Referrals increase your chances of interviewing at King's College London by 2x Get notified about new Officer jobs in London, England, United Kingdom . London, England, United Kingdom 12 hours ago London, England, United Kingdom 5 days ago Chelsea: Care Assistant Chelsea/Earls Court. London, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 day ago Ruislip, England, United Kingdom 18 hours ago London, England, United Kingdom 6 days ago Cataloguing Officer (Parliamentary Archives Relocation) Richmond Upon Thames, England, United Kingdom 1 day ago London, England, United Kingdom 1 day ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 week ago Defence Support - Support Operations Business Operations Support Officer London, England, United Kingdom 1 week ago Hounslow, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago VIP Events Coordinator - Manchester & Birmingham (12 month FTC) London, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago London, England, United Kingdom 19 hours ago London, England, United Kingdom 13 hours ago TOPSHOP / TOPMAN - Digital Trading Assistant London, England, United Kingdom 6 days ago Assistant Private Secretary role in the Employment Tribunal President's Private Office, Judicial Office (Ref: 7106) London, England, United Kingdom 1 day ago London, England, United Kingdom 5 days ago Hounslow, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago Hackney, England, United Kingdom 1 day ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 week ago We're unlocking community knowledge in a new way. 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Jun 27, 2025
Full time
Join to apply for the Student Email Officer role at King's College London Join to apply for the Student Email Officer role at King's College London About Us King's College London is the leading destination for ambitious students from across the world because of our academic excellence, reputation and research impact. Our focus is ensuring the best possible student experience, from the beginning of their journey with us as prospective students through to enrolment so that our students can thrive in our diverse and inclusive community in central London. About Us King's College London is the leading destination for ambitious students from across the world because of our academic excellence, reputation and research impact. Our focus is ensuring the best possible student experience, from the beginning of their journey with us as prospective students through to enrolment so that our students can thrive in our diverse and inclusive community in central London. The Global Student Recruitment and Admissions directorate delivers marketing, student recruitment and admissions services in partnership with Faculties, creating strategies to attract growing numbers of students from across global markets, as well as from the UK. As a directorate we are responsible for the delivery of student recruitment targets, ensuring cohesive recruitment strategies and planning from lead generations and attraction, admissions, through to conversion and enrolment. About The Role The Student Marketing and Communications team are responsible for ensuring high-quality and impactful communications with prospective students to support the university's student recruitment targets. The Email Officer is responsible for the effective planning, creation and delivery of email campaigns to support the student recruitment journey. The role will work collaboratively across the Global Student Recruitment and Admissions team to ensure email plans and campaigns are aligned to student recruitment, attraction and marketing goals. You will work proactively to implement best practice to enhance email deliverability and engagement rates, identifying opportunity for improving campaign performance and effectiveness. This is a full time post and will be offered on an indefinite contract About You To be successful in this role, we are looking for candidates to have the following skills and experience: Essential Criteria Bachelor's degree in marketing, Communications, or related field; and/or proven experience in email marketing and campaign management Proven experience utilising email marketing tools and software (e.g., Mailchimp, Hubspot) Strong analytical and problem-solving skills, with meticulous attention to detail. Excellent communication and presentation skills. Excellent interpersonal skills with an ability to work collaboratively in a team environment. Ability to create engaging and visually appealing email content. Proactive with the ability to take initiative to identify and implement process improvements. Desirable criteria Experience working within the Higher Education sector. Proficiency with Microsoft Dynamics Understanding of marketing communications channels & how they can be utilised Ability to work in a team and collaborate on projects Downloading a Copy Of Our Job Description Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process. Further information We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. To find out how our managers will review your application, please take a look at our ' How we Recruit' pages. We are able to offer sponsorship for candidates who do not currently possess the right to work in the UK. Grade and Salary: £38,482- £43,249 per annum including London Weighting Allowance Job ID: 118087 Close Date: 20-Jul-2025 Contact Person: Tej Palladino Peters Contact Details: Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Higher Education Referrals increase your chances of interviewing at King's College London by 2x Get notified about new Officer jobs in London, England, United Kingdom . London, England, United Kingdom 12 hours ago London, England, United Kingdom 5 days ago Chelsea: Care Assistant Chelsea/Earls Court. London, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 day ago Ruislip, England, United Kingdom 18 hours ago London, England, United Kingdom 6 days ago Cataloguing Officer (Parliamentary Archives Relocation) Richmond Upon Thames, England, United Kingdom 1 day ago London, England, United Kingdom 1 day ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 week ago Defence Support - Support Operations Business Operations Support Officer London, England, United Kingdom 1 week ago Hounslow, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago VIP Events Coordinator - Manchester & Birmingham (12 month FTC) London, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago London, England, United Kingdom 19 hours ago London, England, United Kingdom 13 hours ago TOPSHOP / TOPMAN - Digital Trading Assistant London, England, United Kingdom 6 days ago Assistant Private Secretary role in the Employment Tribunal President's Private Office, Judicial Office (Ref: 7106) London, England, United Kingdom 1 day ago London, England, United Kingdom 5 days ago Hounslow, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago Hackney, England, United Kingdom 1 day ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 week ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
ROYAL SHAKESPEARE COMPANY
Stratford-upon-avon, Warwickshire
Do you have experience of running large-scale digital projects? Are you tech savvy with proven experience of delivering high quality online learning platforms and resources? Are you passionate about the education sector and delivering innovative ways to teach and learn? We are looking for a Product Manager to oversee and lead on the ongoing development and upkeep of The Shakespeare Curriculum; the RSC's new innovative learning platform launching Autumn 2025 aimed at transforming the way Shakespeare is learnt and taught in secondary education. By 2030 we will have 10 of Shakespeare's most studied plays available on the platform which will enable teachers to use RSC content to build their own bespoke lessons for different year groups. Reporting to the Head of Learning, key areas of responsibility include (please see the full job description and person specification for the comprehensive list): Delivering the day-to-day management of the learning platform Coordinating the delivery of new features and functionality, ensuring this stays within budget and scope and is delivered to plan Line managing the Schools Liaison Officer Overseeing and reporting on project budget Analysing and reporting on usage and date to inform ongoing content development and platform optimisation. Leading on the ongoing evaluation of the platform. To be suitable for this role, it is essential that you have: Significant, practical and professional experience running large-scale projects, platforms and or digital products An understanding of product lifecycles Experience with learning platforms and / or CMS web-based platforms Proven experience of delivering high quality online platforms and resources, ideally for learning audiences. This is a part-time (28 hours), 2 year fixed-term position based in Stratford-upon-Avon. We are committed to a culture of flexible working. The role will provide the opportunity for some flexibility in hours and location of work. We expect the post holder to be in our Stratford office for 3 days per week. This role is set within the Creative Learning and Engagement team and will work in close collaboration with colleagues across the RSC. The focus for Creative Learning and Engagement is to bring Shakespeare's work to life for all through new forms of engagement and learning for audiences, young people, schools, communities and partners. The RSC is committed to safeguarding and promoting the welfare of children and young people. Please note that all employees of the Creative Learning and Engagement team are required to undergo enhanced checks with the Disclosure and Barring Service (DBS). No offer of employment will be made until references have been checked. Application Process All applications should be made online using the RSC website. If you need any assistance when applying, please email The interviews will be a two-stage process, in mid - end of July. About the RSC The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability. We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do. We are committed to building a diverse workforce and welcome applications from all individuals. We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work The Royal Shakespeare Company (no. 212481) is a registered charity.
Jun 27, 2025
Full time
Do you have experience of running large-scale digital projects? Are you tech savvy with proven experience of delivering high quality online learning platforms and resources? Are you passionate about the education sector and delivering innovative ways to teach and learn? We are looking for a Product Manager to oversee and lead on the ongoing development and upkeep of The Shakespeare Curriculum; the RSC's new innovative learning platform launching Autumn 2025 aimed at transforming the way Shakespeare is learnt and taught in secondary education. By 2030 we will have 10 of Shakespeare's most studied plays available on the platform which will enable teachers to use RSC content to build their own bespoke lessons for different year groups. Reporting to the Head of Learning, key areas of responsibility include (please see the full job description and person specification for the comprehensive list): Delivering the day-to-day management of the learning platform Coordinating the delivery of new features and functionality, ensuring this stays within budget and scope and is delivered to plan Line managing the Schools Liaison Officer Overseeing and reporting on project budget Analysing and reporting on usage and date to inform ongoing content development and platform optimisation. Leading on the ongoing evaluation of the platform. To be suitable for this role, it is essential that you have: Significant, practical and professional experience running large-scale projects, platforms and or digital products An understanding of product lifecycles Experience with learning platforms and / or CMS web-based platforms Proven experience of delivering high quality online platforms and resources, ideally for learning audiences. This is a part-time (28 hours), 2 year fixed-term position based in Stratford-upon-Avon. We are committed to a culture of flexible working. The role will provide the opportunity for some flexibility in hours and location of work. We expect the post holder to be in our Stratford office for 3 days per week. This role is set within the Creative Learning and Engagement team and will work in close collaboration with colleagues across the RSC. The focus for Creative Learning and Engagement is to bring Shakespeare's work to life for all through new forms of engagement and learning for audiences, young people, schools, communities and partners. The RSC is committed to safeguarding and promoting the welfare of children and young people. Please note that all employees of the Creative Learning and Engagement team are required to undergo enhanced checks with the Disclosure and Barring Service (DBS). No offer of employment will be made until references have been checked. Application Process All applications should be made online using the RSC website. If you need any assistance when applying, please email The interviews will be a two-stage process, in mid - end of July. About the RSC The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability. We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do. We are committed to building a diverse workforce and welcome applications from all individuals. We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work The Royal Shakespeare Company (no. 212481) is a registered charity.
We are currently looking for a Communications and Website Officer to join our small, busy Communications Team. We are seeking an individual who is passionate about creating engaging and accessible website content. Whilst utilising digital tools such as SEO, PPC and social media advertising to expand the reach of our support and awareness of PSP & CBD. In this varied and hands-on role, you'll support the execution of our communications strategy across our website and digital advertising platforms. Working closely with the Communications Manager, you will plan and manage content updates on our website, creating compelling and accessible content that brings our work to life. You'll also lead our digital advertising using SEO, PPC and Paid-For Social Media techniques, ensuring adverts align with on and offline content. This role is ideal for someone with experience in using CMS platforms (Wordpress or similar), and confident using tools like CRM, SEO, PPC, and performance analytics. Job Purpose To lead and manage PSPA's website and digital optimisation, ensuring effective online presence and support for people affected by Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD). Salary: £28,560 per annum Contract type: Full time, permanent Annual Leave: 28 days (plus bank holidays) Hybrid working: A minimum of one day a week in the office in Milton Keynes, the remainder working from home Key Responsibilities Website Development Manage content planning and delivery for the PSPA website Monitor and evaluate website performance using Google Analytics Oversee plug-in management and review Conduct accessibility reviews and implement action plans Work with the website suppliers to deliver a high quality accessible website Support internal teams in website development projects Develop website editing guidelines and train colleagues Digital Optimisation Monitor and implement SEO strategies aligned with annual communications priorities Manage Google Ads campaigns Oversee social media advertising initiatives Provide support for digital fundraising efforts Resource Management Support the development of digital resources and ensure proper uploading Digital Support Provide event and social media support Ensure social media and newsletter cover during holiday periods Manage and update the media library, including categorisation Edit photos and graphics using Photoshop Person Specification Essential Criteria: Proven experience in website management Strong knowledge of SEO, Google Analytics, and digital advertising platforms Excellent content creation and editing skills Strong project management and organisational skills Commitment to equality, diversity and inclusion Excellent communication and interpersonal skills Ability to work collaboratively with internal teams and external suppliers Desirable Criteria: Experience of using design software Experience in accessibility compliance for websites Experience in the charity sector Knowledge of digital fundraising strategies For more information about this role and PSPA, please visit our website .
Jun 27, 2025
Full time
We are currently looking for a Communications and Website Officer to join our small, busy Communications Team. We are seeking an individual who is passionate about creating engaging and accessible website content. Whilst utilising digital tools such as SEO, PPC and social media advertising to expand the reach of our support and awareness of PSP & CBD. In this varied and hands-on role, you'll support the execution of our communications strategy across our website and digital advertising platforms. Working closely with the Communications Manager, you will plan and manage content updates on our website, creating compelling and accessible content that brings our work to life. You'll also lead our digital advertising using SEO, PPC and Paid-For Social Media techniques, ensuring adverts align with on and offline content. This role is ideal for someone with experience in using CMS platforms (Wordpress or similar), and confident using tools like CRM, SEO, PPC, and performance analytics. Job Purpose To lead and manage PSPA's website and digital optimisation, ensuring effective online presence and support for people affected by Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD). Salary: £28,560 per annum Contract type: Full time, permanent Annual Leave: 28 days (plus bank holidays) Hybrid working: A minimum of one day a week in the office in Milton Keynes, the remainder working from home Key Responsibilities Website Development Manage content planning and delivery for the PSPA website Monitor and evaluate website performance using Google Analytics Oversee plug-in management and review Conduct accessibility reviews and implement action plans Work with the website suppliers to deliver a high quality accessible website Support internal teams in website development projects Develop website editing guidelines and train colleagues Digital Optimisation Monitor and implement SEO strategies aligned with annual communications priorities Manage Google Ads campaigns Oversee social media advertising initiatives Provide support for digital fundraising efforts Resource Management Support the development of digital resources and ensure proper uploading Digital Support Provide event and social media support Ensure social media and newsletter cover during holiday periods Manage and update the media library, including categorisation Edit photos and graphics using Photoshop Person Specification Essential Criteria: Proven experience in website management Strong knowledge of SEO, Google Analytics, and digital advertising platforms Excellent content creation and editing skills Strong project management and organisational skills Commitment to equality, diversity and inclusion Excellent communication and interpersonal skills Ability to work collaboratively with internal teams and external suppliers Desirable Criteria: Experience of using design software Experience in accessibility compliance for websites Experience in the charity sector Knowledge of digital fundraising strategies For more information about this role and PSPA, please visit our website .
About their organisation This role sits within their wider marketing team. Its specific focus is to develop and deliver marketing campaigns that promote their commercial activities to both business and customer stakeholders with the ultimate objective of boosting revenue and engagement. Our client is a dynamic contemporary arts centre and independent charity based in Birmingham. Its mission is to make art an important part of people's lives. They deliver extensive venue hire business, including conferences and meetings catering offer, including venue hire hospitality Shop and retail offer This role will work closely with all of the individual commercial teams and the wider marketing team to support the delivery of sales targets and positive profile that ultimately benefit the charity. Principal Purpose of Post You'll deliver dynamic, multi-channel marketing campaigns that shine a spotlight on their commercial offer - captivating both corporate clients and everyday visitors. Your work will directly boost engagement, revenue, and, ultimately support their wider charitable mission. This role sits at the heart of their Marketing Team, with strong ties to their commercial teams across catering, retail and venue hire. To measurably increase profile, awareness and engagement relating to their commercial activities (Business to Business, B2B) and Business to Consumer, B2C) To initiate and deliver comprehensive digital and offline marketing campaigns and tactics in line with their Business Plan and strategic priorities Key Responsibilities GENERAL MARKETING To work closely with the Head of Marketing and Head of Trading and relevant teams to: Contribute to the development and delivery of their commercial marketing plans, aligning with their wider marketing activities and brand guidelines Define and segment target audiences - both business and customers - and reach them through the most effective marketing channels Work proactively with their artistic team to identify opportunities for commercial activities that add value to customer experience, flagging these for consideration by the commercial teams and devising/delivering related B2C campaigns to drive return on investment (ROI) Develop their commercial Customer Relationship Management (CRM) system and leverage customer behaviour insights to drive loyalty, repeat visits, and meaningful engagement. Analysing CRM data, particularly in relation to booking behaviours, to capitalise on opportunities to support client loyalty, retention and repeat bookings (including memberships) Develop high quality digital/offline assets to support the full client/booking journey Monitor key metrics - socials engagement, footfall, new leads, repeat bookings and conversion - and adapt strategies to maximise impact. To work with external suppliers e.g. printers, mailing houses, designers and advertisers to secure and fulfil high quality opportunities at competitive rates (small-scale design work may be required) To assist in the smooth running of the department, adhering to agreed financial and administrative systems and budgets. PROMOTING THEIR VENUE HIRE OFFER Champion them as a premium venue for conferences, meetings and creative event hires. Create compelling content for B2B promotion of their venue hire offer, prioritising meetings and conferencing. These may include activities such as Developing regular targeted B2B marketing campaigns via email marketing, LinkedIn content, case studies and print in close liaison with the commercial hires team and measuring effectiveness through ROI and related analytics Keeping their venue hire web content fresh, engaging and up to date, including putting hire events live and keeping food menus and venue hire packages up to date. Maintain their presence across relevant venue hire listings, directories and event platforms CATERING AND RETAIL Devise and deliver comprehensive and compelling on-site and digital marketing campaigns to support targeted B2C promotion of their catering and retail offer, driving engagement and sales to support key operational periods (such as school holidays) and measuring effectiveness through ROI and related analytics. These activities may include Sourcing and producing high quality signage/point of sale display, seasonal menu designs, promotional print, direct mail in line with their brand guidelines Tailoring marketing assets to enhance customer experience of their catering and retail offer, recognising the different motivations of each customer segment Ensure the Food & Drink and Retail sections of their website are always looking their best and showcasing what's new in an appealing way. Engaging with local influencers, community groups and potential promotional partners to enhance reach and credibility Person Specification Essential A creative, organised and data-savvy marketer with experience running integrated campaigns Understanding of both B2B and B2C marketing landscapes and can pivot between them with ease. Experience of B2B marketing, particularly in promoting services to corporate or professional audiences Experience of developing and delivering B2C marketing campaigns, ideally within hospitality, retail, or cultural sectors Knowledge and experience of CRM systems Knowledge and experience of design packages, ideally Adobe Creative Suite and Canva Knowledge and experience of Google Analytics and social media analytics Knowledge and experience of search engine and website optimisation techniques Strong copywriting and content creation skills. A collaborative and proactive approach, who thrives on cross-functional working and clear communication. Passionate about arts, culture, and community - and excited by the idea of contributing to a charitable cause through commercial success. Desirable Strong up-to-date knowledge of cultural and hospitality sectors in Birmingham and the region, including key influencers, drivers, challenges, opportunities Good knowledge of LinkedIn Knowledge and experience of bulk email software Equal Opportunities & Diversity All staff are expected to further, promote, and ensure the implementation of, the equal opportunities and diversity policies of their organisation. They are committed to creating an inclusive environment where individuals of all backgrounds, identities, and abilities feel valued, respected, and empowered to contribute their best work. They are also committed to ensuring their people are a reflection of the communities they serve. They ensure that their recruitment and promotion processes are fair and open to all. Note This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time. Whilst they recognise the development of AI in the modern workplace, they would encourage you to take the time to complete your application without the use of AI; no generative AI tool can create the personal touch that you can inject into your own application. Online Information Session If you'd like to find out more, they invite you to join members of their marketing team for an online information session Wednesday 2 July at 6pm. They will talk about the role, what a work week may entail and other events and duties the role will engage with. At the end of the session, there will be an opportunity for questions. Deadline All applications must be received no later than 9am Monday 7 July 2025. Late applications will not be considered. Short-listing Shortlisted candidates will be informed at the latest by Thursday 10 July 2025 Interviews Shortlisted candidates will be invited to interview on Tuesday 15 July 2025 REF-
Jun 27, 2025
Full time
About their organisation This role sits within their wider marketing team. Its specific focus is to develop and deliver marketing campaigns that promote their commercial activities to both business and customer stakeholders with the ultimate objective of boosting revenue and engagement. Our client is a dynamic contemporary arts centre and independent charity based in Birmingham. Its mission is to make art an important part of people's lives. They deliver extensive venue hire business, including conferences and meetings catering offer, including venue hire hospitality Shop and retail offer This role will work closely with all of the individual commercial teams and the wider marketing team to support the delivery of sales targets and positive profile that ultimately benefit the charity. Principal Purpose of Post You'll deliver dynamic, multi-channel marketing campaigns that shine a spotlight on their commercial offer - captivating both corporate clients and everyday visitors. Your work will directly boost engagement, revenue, and, ultimately support their wider charitable mission. This role sits at the heart of their Marketing Team, with strong ties to their commercial teams across catering, retail and venue hire. To measurably increase profile, awareness and engagement relating to their commercial activities (Business to Business, B2B) and Business to Consumer, B2C) To initiate and deliver comprehensive digital and offline marketing campaigns and tactics in line with their Business Plan and strategic priorities Key Responsibilities GENERAL MARKETING To work closely with the Head of Marketing and Head of Trading and relevant teams to: Contribute to the development and delivery of their commercial marketing plans, aligning with their wider marketing activities and brand guidelines Define and segment target audiences - both business and customers - and reach them through the most effective marketing channels Work proactively with their artistic team to identify opportunities for commercial activities that add value to customer experience, flagging these for consideration by the commercial teams and devising/delivering related B2C campaigns to drive return on investment (ROI) Develop their commercial Customer Relationship Management (CRM) system and leverage customer behaviour insights to drive loyalty, repeat visits, and meaningful engagement. Analysing CRM data, particularly in relation to booking behaviours, to capitalise on opportunities to support client loyalty, retention and repeat bookings (including memberships) Develop high quality digital/offline assets to support the full client/booking journey Monitor key metrics - socials engagement, footfall, new leads, repeat bookings and conversion - and adapt strategies to maximise impact. To work with external suppliers e.g. printers, mailing houses, designers and advertisers to secure and fulfil high quality opportunities at competitive rates (small-scale design work may be required) To assist in the smooth running of the department, adhering to agreed financial and administrative systems and budgets. PROMOTING THEIR VENUE HIRE OFFER Champion them as a premium venue for conferences, meetings and creative event hires. Create compelling content for B2B promotion of their venue hire offer, prioritising meetings and conferencing. These may include activities such as Developing regular targeted B2B marketing campaigns via email marketing, LinkedIn content, case studies and print in close liaison with the commercial hires team and measuring effectiveness through ROI and related analytics Keeping their venue hire web content fresh, engaging and up to date, including putting hire events live and keeping food menus and venue hire packages up to date. Maintain their presence across relevant venue hire listings, directories and event platforms CATERING AND RETAIL Devise and deliver comprehensive and compelling on-site and digital marketing campaigns to support targeted B2C promotion of their catering and retail offer, driving engagement and sales to support key operational periods (such as school holidays) and measuring effectiveness through ROI and related analytics. These activities may include Sourcing and producing high quality signage/point of sale display, seasonal menu designs, promotional print, direct mail in line with their brand guidelines Tailoring marketing assets to enhance customer experience of their catering and retail offer, recognising the different motivations of each customer segment Ensure the Food & Drink and Retail sections of their website are always looking their best and showcasing what's new in an appealing way. Engaging with local influencers, community groups and potential promotional partners to enhance reach and credibility Person Specification Essential A creative, organised and data-savvy marketer with experience running integrated campaigns Understanding of both B2B and B2C marketing landscapes and can pivot between them with ease. Experience of B2B marketing, particularly in promoting services to corporate or professional audiences Experience of developing and delivering B2C marketing campaigns, ideally within hospitality, retail, or cultural sectors Knowledge and experience of CRM systems Knowledge and experience of design packages, ideally Adobe Creative Suite and Canva Knowledge and experience of Google Analytics and social media analytics Knowledge and experience of search engine and website optimisation techniques Strong copywriting and content creation skills. A collaborative and proactive approach, who thrives on cross-functional working and clear communication. Passionate about arts, culture, and community - and excited by the idea of contributing to a charitable cause through commercial success. Desirable Strong up-to-date knowledge of cultural and hospitality sectors in Birmingham and the region, including key influencers, drivers, challenges, opportunities Good knowledge of LinkedIn Knowledge and experience of bulk email software Equal Opportunities & Diversity All staff are expected to further, promote, and ensure the implementation of, the equal opportunities and diversity policies of their organisation. They are committed to creating an inclusive environment where individuals of all backgrounds, identities, and abilities feel valued, respected, and empowered to contribute their best work. They are also committed to ensuring their people are a reflection of the communities they serve. They ensure that their recruitment and promotion processes are fair and open to all. Note This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time. Whilst they recognise the development of AI in the modern workplace, they would encourage you to take the time to complete your application without the use of AI; no generative AI tool can create the personal touch that you can inject into your own application. Online Information Session If you'd like to find out more, they invite you to join members of their marketing team for an online information session Wednesday 2 July at 6pm. They will talk about the role, what a work week may entail and other events and duties the role will engage with. At the end of the session, there will be an opportunity for questions. Deadline All applications must be received no later than 9am Monday 7 July 2025. Late applications will not be considered. Short-listing Shortlisted candidates will be informed at the latest by Thursday 10 July 2025 Interviews Shortlisted candidates will be invited to interview on Tuesday 15 July 2025 REF-
Do you have experience of running large-scale digital projects? Are you tech savvy with proven experience of delivering high quality online learning platforms and resources? Are you passionate about the education sector and delivering innovative ways to teach and learn? We are looking for a Product Manager to oversee and lead on the ongoing development and upkeep of The Shakespeare Curriculum; the RSC's new innovative learning platform launching Autumn 2025 aimed at transforming the way Shakespeare is learnt and taught in secondary education. By 2030 we will have 10 of Shakespeare's most studied plays available on the platform which will enable teachers to use RSC content to build their own bespoke lessons for different year groups. Reporting to the Head of Learning, key areas of responsibility include (please see the full job description and person specification for the comprehensive list): Delivering the day-to-day management of the learning platform Coordinating the delivery of new features and functionality, ensuring this stays within budget and scope and is delivered to plan Line managing the Schools Liaison Officer Overseeing and reporting on project budget Analysing and reporting on usage and date to inform ongoing content development and platform optimisation. Leading on the ongoing evaluation of the platform. To be suitable for this role, it is essential that you have: Significant, practical and professional experience running large-scale projects, platforms and or digital products An understanding of product lifecycles Experience with learning platforms and / or CMS web-based platforms Proven experience of delivering high quality online platforms and resources, ideally for learning audiences. This is a part-time (28 hours), 2 year fixed-term position based in Stratford-upon-Avon. We are committed to a culture of flexible working. The role will provide the opportunity for some flexibility in hours and location of work. We expect the post holder to be in our Stratford office for 3 days per week. This role is set within the Creative Learning and Engagement team and will work in close collaboration with colleagues across the RSC. The focus for Creative Learning and Engagement is to bring Shakespeare's work to life for all through new forms of engagement and learning for audiences, young people, schools, communities and partners. The RSC is committed to safeguarding and promoting the welfare of children and young people. Please note that all employees of the Creative Learning and Engagement team are required to undergo enhanced checks with the Disclosure and Barring Service (DBS). No offer of employment will be made until references have been checked. Application Process All applications should be made online using the RSC website. If you need any assistance when applying, please email The interviews will be a two-stage process, in mid - end of July. About the RSC The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability. We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do. We are committed to building a diverse workforce and welcome applications from all individuals. We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work The Royal Shakespeare Company (no. 212481) is a registered charity.
Jun 27, 2025
Full time
Do you have experience of running large-scale digital projects? Are you tech savvy with proven experience of delivering high quality online learning platforms and resources? Are you passionate about the education sector and delivering innovative ways to teach and learn? We are looking for a Product Manager to oversee and lead on the ongoing development and upkeep of The Shakespeare Curriculum; the RSC's new innovative learning platform launching Autumn 2025 aimed at transforming the way Shakespeare is learnt and taught in secondary education. By 2030 we will have 10 of Shakespeare's most studied plays available on the platform which will enable teachers to use RSC content to build their own bespoke lessons for different year groups. Reporting to the Head of Learning, key areas of responsibility include (please see the full job description and person specification for the comprehensive list): Delivering the day-to-day management of the learning platform Coordinating the delivery of new features and functionality, ensuring this stays within budget and scope and is delivered to plan Line managing the Schools Liaison Officer Overseeing and reporting on project budget Analysing and reporting on usage and date to inform ongoing content development and platform optimisation. Leading on the ongoing evaluation of the platform. To be suitable for this role, it is essential that you have: Significant, practical and professional experience running large-scale projects, platforms and or digital products An understanding of product lifecycles Experience with learning platforms and / or CMS web-based platforms Proven experience of delivering high quality online platforms and resources, ideally for learning audiences. This is a part-time (28 hours), 2 year fixed-term position based in Stratford-upon-Avon. We are committed to a culture of flexible working. The role will provide the opportunity for some flexibility in hours and location of work. We expect the post holder to be in our Stratford office for 3 days per week. This role is set within the Creative Learning and Engagement team and will work in close collaboration with colleagues across the RSC. The focus for Creative Learning and Engagement is to bring Shakespeare's work to life for all through new forms of engagement and learning for audiences, young people, schools, communities and partners. The RSC is committed to safeguarding and promoting the welfare of children and young people. Please note that all employees of the Creative Learning and Engagement team are required to undergo enhanced checks with the Disclosure and Barring Service (DBS). No offer of employment will be made until references have been checked. Application Process All applications should be made online using the RSC website. If you need any assistance when applying, please email The interviews will be a two-stage process, in mid - end of July. About the RSC The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability. We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do. We are committed to building a diverse workforce and welcome applications from all individuals. We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work The Royal Shakespeare Company (no. 212481) is a registered charity.
Who we are We're the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity We are seeking an experienced and commercially minded Finance Lead to join IAG Loyalty's dynamic Retail business. Leading a high performing team of two finance professionals, the successful candidate will be responsible for driving financial insight, performance, planning and reporting across the diverse portfolio of online B2C propositions within our Retail business, including: a direct to consumer wine and Apple store proposition; affiliate marketing website; online travel booking portal; and an Avios sales platform. Reporting to the Head of Finance - Loyalty and Retail, and partnering closely with the IAG Loyalty Chief Retail Officer and his leadership team, this individual will play a key role in shaping business strategy and financial performance across each of these fast-paced digital channels. What you will be doing: Leading all financial activities for the group's Retail business, including month-end close, forecasting, budgeting, variance analysis, and statutory reporting. Acting as a strategic advisor to the Chief Retail Officer and their senior leadership team, proactively driving financial planning and performance improvement. Delivering insightful commercial analysis to identify opportunities, risks, and performance trends across all product lines. Partnering with the CRO's leadership team to evaluate commercial investment opportunities, including financial modelling and appraisal of new initiatives or promotions. Co-ordinating the development of financial plans for redemption with the Loyalty Finance Lead - Air Partner. Managing and developing a team of three finance professionals (two onshore and one offshore), ensuring high standards of analysis, accuracy, and business engagement. Ensure financial compliance and accurate statutory accounts for each entity, in partnership with external auditors and internal teams. What we are looking for: Fully qualified accountant (e.g., ACA, ACCA, CIMA) with a minimum of 5 years post-qualified experience. Proven experience in a commercial finance or business partnering role, ideally within an e-commerce or digital retail environment. Strong understanding of online business models, customer metrics, and digital performance drivers. Skilled in financial modelling, investment appraisal, and presenting complex financial data in a clear, actionable format. Excellent interpersonal skills, with the ability to influence and build relationships across both finance and non-finance stakeholders Excellent verbal, written, numeracy and organisation skills, ensuring content is adapted to the relevant audience. Comfortable managing multiple priorities in a dynamic, high-growth setting Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.
Jun 26, 2025
Full time
Who we are We're the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity We are seeking an experienced and commercially minded Finance Lead to join IAG Loyalty's dynamic Retail business. Leading a high performing team of two finance professionals, the successful candidate will be responsible for driving financial insight, performance, planning and reporting across the diverse portfolio of online B2C propositions within our Retail business, including: a direct to consumer wine and Apple store proposition; affiliate marketing website; online travel booking portal; and an Avios sales platform. Reporting to the Head of Finance - Loyalty and Retail, and partnering closely with the IAG Loyalty Chief Retail Officer and his leadership team, this individual will play a key role in shaping business strategy and financial performance across each of these fast-paced digital channels. What you will be doing: Leading all financial activities for the group's Retail business, including month-end close, forecasting, budgeting, variance analysis, and statutory reporting. Acting as a strategic advisor to the Chief Retail Officer and their senior leadership team, proactively driving financial planning and performance improvement. Delivering insightful commercial analysis to identify opportunities, risks, and performance trends across all product lines. Partnering with the CRO's leadership team to evaluate commercial investment opportunities, including financial modelling and appraisal of new initiatives or promotions. Co-ordinating the development of financial plans for redemption with the Loyalty Finance Lead - Air Partner. Managing and developing a team of three finance professionals (two onshore and one offshore), ensuring high standards of analysis, accuracy, and business engagement. Ensure financial compliance and accurate statutory accounts for each entity, in partnership with external auditors and internal teams. What we are looking for: Fully qualified accountant (e.g., ACA, ACCA, CIMA) with a minimum of 5 years post-qualified experience. Proven experience in a commercial finance or business partnering role, ideally within an e-commerce or digital retail environment. Strong understanding of online business models, customer metrics, and digital performance drivers. Skilled in financial modelling, investment appraisal, and presenting complex financial data in a clear, actionable format. Excellent interpersonal skills, with the ability to influence and build relationships across both finance and non-finance stakeholders Excellent verbal, written, numeracy and organisation skills, ensuring content is adapted to the relevant audience. Comfortable managing multiple priorities in a dynamic, high-growth setting Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.
This is an exciting opportunity to lead our Alumni Engagement team who provide support to an alumni base of almost 40,000 contactable alumni of the Sutton Trust programmes. These are generally young people from lower socio-economic backgrounds who move into highly competitive universities, courses and careers. The alumni community has grown rapidly over the past 3 years and now expects around 6-7000 new alumni to join each September. Engagement covers supporting their transition to university and into the workplace through communications, events and programmes. It also spans alumni volunteering, our Alumni Leadership Board, and working with our Development team towards alumni giving. The role is dynamic and diverse, requiring you to be able to think strategically whilst devising and delivering on operational delivery plans, and we are looking for a confident and experienced team leader during a period of maternity leave. This role is part of the Programmes Leadership Team and will work closely with the Director of Programmes, Head of Employability Programmes and Head of University Access & Digital on shaping the strategic direction of the team and its programmatic work. The role will also connect closely to the work of the Development Team as we look to devise and implement a segmented alumni giving scheme, as well as the Communications and Policy team, and may evolve to take on new projects over time. Main duties Strategic leadership to alumni engagement, including: Embedding alumni relations and programming across the organisation, ensuring alumni are considered or involved in all areas of the Trust s work Managing budget and project timelines to ensure projects are delivered effectively Working with the wider programmes team to ensure a smooth transition for Sutton Trust beneficiaries between programmes and the alumni community Alumni Engagement and Volunteering: Refining and communicating the alumni strategy across the Trust and to donors and external stakeholders Growing the Sutton Trust alumni network and developing a long-term strategy for alumni engagement, including communications and events, identifying key areas of focus and setting out benchmarks and KPIs Overseeing a suite of volunteering opportunities for alumni to give back to, and represent the Trust in (for example on programmes, with our funder base, in our research and policy work, or to benefit the alumni community) Managing the online alumni platform (STA) and its integration with other platforms . Overseeing the recruitment to and engagement of the Alumni Leadership Board and new Changemaker/Ambassador programme to build on our advocacy work, and ensuring effective engagement with the work of the Trust and the wider alumni community Ensuring that the above complements a long-term plan which would enable alumni to fundraise for the Trust or make donations in support of the Trust Programme management and Alumni Support: Support delivery of access to the workplace and employability programming for alumni alongside the Head of Employability Programmes Overseeing the delivery of bursary support programmes (including the Opportunity Bursary funded by JP Morgan) by the Alumni Programmes Manager from recruitment to evaluation and reporting Overseeing the delivery of a series of employer-led events (working with employer-facing colleagues across the Trust) across a range of industry sectors that support student access to workplace opportunities, and the chance to build employability skills (such as networking / interview skills etc) Overseeing the development of content and activities to support young alumni transitioning to HE Overseeing the evaluation and scoping for potential growth for alumni-alumni mentoring with the Alumni Connect programme (piloted in Spring 2025) Ensuring appropriate systems and processes are in place to manage programmes and events for alumni Alumni Giving and Relationship Management Working closely with the Development team to provide support for key funding partnerships including those that directly fund/ work with the Alumni team. Working with the Director of Development/ Head of Philanthropy to input into a new strategy to build funding from our alumni Working with the Development team to implement an ongoing segmented fundraising communications plan to build awareness of our need for funding and directing alumni to appropriate giving schemes depending on their life/career stage Identifying potential mid to high level alumni donors and working with the Development team to cultivate Representing the Trust and facilitating introductions via senior alumni for new and potential employer or delivery partners Team Management: Leading the alumni team to ensure effective engagement of our alumni community, including line management responsibility, team meetings, pastoral support and appraisals Line managing, motivating and proactively supporting the Alumni Programmes Manager and Senior Alumni Officer in their professional development Working with Director of Programmes and Heads of Programmes on team management, culture and long term planning Working across the organisation on cross-team projects, such as with the employer working group, youth voice, Changemaker pilot, alumni giving, and STO/STA platforms strategy. Member of extended-SLT Other duties as necessary from time to time Person Specification We welcome applications from individuals who have experience in: Professional experience of alumni relations, or managing other similar membership communities, ideally within the education or charity sector. Has experience working within or an understanding of the not for profit sector and/or the education sectors; Experience of developing strategies, frameworks and operational plans to support alumni relations, programmes and events for young people, or equivalent Strong understanding of databases, data processes and experience using a CRM (ideally Salesforce) Experience in project management, monitoring and evaluation, managing budgets, financial control and administration Building relationships with significant, diverse stakeholder groups Experience of managing volunteers and volunteer stewardship Excellent verbal and written communication and strong analytical skills First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings Working collaboratively across teams and within a small team Line management and leadership of a small team Adapting to new opportunities and trialling new initiatives Personable, flexible and discreet; able to fit in to a small team We are also looking for an individual who: Has experience of building philanthropic support through alumni Is sympathetic to the aims of the Trust and its mission to address educational disadvantage; Has excellent attention to detail; Is eligible to work in the UK (see here for information about right to work) Terms of Appointment Contract: 13-month Fixed-term Maternity cover contract starting November 2025. Our ideal dates are from 1 November November 2026, however we can be flexible if needed for the right candidate. Salary: £60,000-£64,000 per annum Working location: Minimum of 2 office days per week Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager. Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends DBS check will be required Interviews Applications should reach us by midnight, Sunday 20th July, with first round interviews held over Zoom on Tuesday, 29th July, and second round interviews held at our London offices on Tuesday, 5th August. Safeguarding statement The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust. Contextual recruitment The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support. . click apply for full job details
Jun 26, 2025
Full time
This is an exciting opportunity to lead our Alumni Engagement team who provide support to an alumni base of almost 40,000 contactable alumni of the Sutton Trust programmes. These are generally young people from lower socio-economic backgrounds who move into highly competitive universities, courses and careers. The alumni community has grown rapidly over the past 3 years and now expects around 6-7000 new alumni to join each September. Engagement covers supporting their transition to university and into the workplace through communications, events and programmes. It also spans alumni volunteering, our Alumni Leadership Board, and working with our Development team towards alumni giving. The role is dynamic and diverse, requiring you to be able to think strategically whilst devising and delivering on operational delivery plans, and we are looking for a confident and experienced team leader during a period of maternity leave. This role is part of the Programmes Leadership Team and will work closely with the Director of Programmes, Head of Employability Programmes and Head of University Access & Digital on shaping the strategic direction of the team and its programmatic work. The role will also connect closely to the work of the Development Team as we look to devise and implement a segmented alumni giving scheme, as well as the Communications and Policy team, and may evolve to take on new projects over time. Main duties Strategic leadership to alumni engagement, including: Embedding alumni relations and programming across the organisation, ensuring alumni are considered or involved in all areas of the Trust s work Managing budget and project timelines to ensure projects are delivered effectively Working with the wider programmes team to ensure a smooth transition for Sutton Trust beneficiaries between programmes and the alumni community Alumni Engagement and Volunteering: Refining and communicating the alumni strategy across the Trust and to donors and external stakeholders Growing the Sutton Trust alumni network and developing a long-term strategy for alumni engagement, including communications and events, identifying key areas of focus and setting out benchmarks and KPIs Overseeing a suite of volunteering opportunities for alumni to give back to, and represent the Trust in (for example on programmes, with our funder base, in our research and policy work, or to benefit the alumni community) Managing the online alumni platform (STA) and its integration with other platforms . Overseeing the recruitment to and engagement of the Alumni Leadership Board and new Changemaker/Ambassador programme to build on our advocacy work, and ensuring effective engagement with the work of the Trust and the wider alumni community Ensuring that the above complements a long-term plan which would enable alumni to fundraise for the Trust or make donations in support of the Trust Programme management and Alumni Support: Support delivery of access to the workplace and employability programming for alumni alongside the Head of Employability Programmes Overseeing the delivery of bursary support programmes (including the Opportunity Bursary funded by JP Morgan) by the Alumni Programmes Manager from recruitment to evaluation and reporting Overseeing the delivery of a series of employer-led events (working with employer-facing colleagues across the Trust) across a range of industry sectors that support student access to workplace opportunities, and the chance to build employability skills (such as networking / interview skills etc) Overseeing the development of content and activities to support young alumni transitioning to HE Overseeing the evaluation and scoping for potential growth for alumni-alumni mentoring with the Alumni Connect programme (piloted in Spring 2025) Ensuring appropriate systems and processes are in place to manage programmes and events for alumni Alumni Giving and Relationship Management Working closely with the Development team to provide support for key funding partnerships including those that directly fund/ work with the Alumni team. Working with the Director of Development/ Head of Philanthropy to input into a new strategy to build funding from our alumni Working with the Development team to implement an ongoing segmented fundraising communications plan to build awareness of our need for funding and directing alumni to appropriate giving schemes depending on their life/career stage Identifying potential mid to high level alumni donors and working with the Development team to cultivate Representing the Trust and facilitating introductions via senior alumni for new and potential employer or delivery partners Team Management: Leading the alumni team to ensure effective engagement of our alumni community, including line management responsibility, team meetings, pastoral support and appraisals Line managing, motivating and proactively supporting the Alumni Programmes Manager and Senior Alumni Officer in their professional development Working with Director of Programmes and Heads of Programmes on team management, culture and long term planning Working across the organisation on cross-team projects, such as with the employer working group, youth voice, Changemaker pilot, alumni giving, and STO/STA platforms strategy. Member of extended-SLT Other duties as necessary from time to time Person Specification We welcome applications from individuals who have experience in: Professional experience of alumni relations, or managing other similar membership communities, ideally within the education or charity sector. Has experience working within or an understanding of the not for profit sector and/or the education sectors; Experience of developing strategies, frameworks and operational plans to support alumni relations, programmes and events for young people, or equivalent Strong understanding of databases, data processes and experience using a CRM (ideally Salesforce) Experience in project management, monitoring and evaluation, managing budgets, financial control and administration Building relationships with significant, diverse stakeholder groups Experience of managing volunteers and volunteer stewardship Excellent verbal and written communication and strong analytical skills First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings Working collaboratively across teams and within a small team Line management and leadership of a small team Adapting to new opportunities and trialling new initiatives Personable, flexible and discreet; able to fit in to a small team We are also looking for an individual who: Has experience of building philanthropic support through alumni Is sympathetic to the aims of the Trust and its mission to address educational disadvantage; Has excellent attention to detail; Is eligible to work in the UK (see here for information about right to work) Terms of Appointment Contract: 13-month Fixed-term Maternity cover contract starting November 2025. Our ideal dates are from 1 November November 2026, however we can be flexible if needed for the right candidate. Salary: £60,000-£64,000 per annum Working location: Minimum of 2 office days per week Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager. Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends DBS check will be required Interviews Applications should reach us by midnight, Sunday 20th July, with first round interviews held over Zoom on Tuesday, 29th July, and second round interviews held at our London offices on Tuesday, 5th August. Safeguarding statement The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust. Contextual recruitment The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support. . click apply for full job details
