Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centres offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground-breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer Regular and frequent promotion and progression opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year; no one off annual reviews here A multitude of training opportunities from classroom to e-learning, mentoring and coaching programs as well as the chance to gain industry recognized certifications Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, 1 month paid paternity leave, 16 weeks fully paid maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday, a gym discount scheme, online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. Your role and responsibilities As a Automation Test Specialist at IBM, your technical skills will directly impact the quality of the software we create, and your recommendations and findings will help us make sure we're delivering the best of the best. Come work in an agile environment where you will help each iteration reach the next level. Whether the testing is manual, automated, or cognitive, you hold a key role in releasing the best deliverables to our clients and IBM alike. Required technical and professional expertise Design, develop, and maintain automated test scripts and frameworks using tools such as Selenium, Appium, or other automation testing tools Collaborate with cross-functional teams, including development, QA, and project management, to identify and prioritize testing requirements Develop and execute automated tests to ensure compliance with regulatory requirements and industry standards Analyze test results, identify defects, and report issues to the development team Work closely with the development team to resolve defects and improve the overall quality of the product Develop and maintain test automation frameworks, including test data management and test environment setup Participate in Agile development methodologies, including sprint planning, daily stand-ups, and retrospectives Collaborate with the QA team to develop and maintain testing strategies, test plans, and test cases As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Experience in automation testing, preferably in the public sector or a similar industry Strong experience with automation testing tools such as Selenium, Appium, or other similar tools Proficiency in programming languages such as Java, Python, or C# Experience with Agile development methodologies and version control systems such as Git Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop creative solutions Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams Experience working with cloud-based technologies and DevOps practices is desirable Knowledge of public sector regulations and standards, such as GDPR and ISO 27001, is an advantage Relevant certifications such as: ISTQB (International Software Testing Qualifications Board) Certification CSTE (Certified Software Test Engineer) Certification CTFL (Certified Tester Foundation Level) Certification Selenium Certification Appium Certification AWS Certified Developer - Associate or AWS Certified DevOps Engineer - Professional Azure DevOps Engineer Expert or Azure Developer Associate Google Cloud Certified - Professional Cloud Developer or Google Cloud Certified - Professional Cloud DevOps Engineer Equal Opportunity Employer Statement IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Jan 17, 2026
Full time
Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centres offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground-breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer Regular and frequent promotion and progression opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year; no one off annual reviews here A multitude of training opportunities from classroom to e-learning, mentoring and coaching programs as well as the chance to gain industry recognized certifications Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, 1 month paid paternity leave, 16 weeks fully paid maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday, a gym discount scheme, online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. Your role and responsibilities As a Automation Test Specialist at IBM, your technical skills will directly impact the quality of the software we create, and your recommendations and findings will help us make sure we're delivering the best of the best. Come work in an agile environment where you will help each iteration reach the next level. Whether the testing is manual, automated, or cognitive, you hold a key role in releasing the best deliverables to our clients and IBM alike. Required technical and professional expertise Design, develop, and maintain automated test scripts and frameworks using tools such as Selenium, Appium, or other automation testing tools Collaborate with cross-functional teams, including development, QA, and project management, to identify and prioritize testing requirements Develop and execute automated tests to ensure compliance with regulatory requirements and industry standards Analyze test results, identify defects, and report issues to the development team Work closely with the development team to resolve defects and improve the overall quality of the product Develop and maintain test automation frameworks, including test data management and test environment setup Participate in Agile development methodologies, including sprint planning, daily stand-ups, and retrospectives Collaborate with the QA team to develop and maintain testing strategies, test plans, and test cases As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Experience in automation testing, preferably in the public sector or a similar industry Strong experience with automation testing tools such as Selenium, Appium, or other similar tools Proficiency in programming languages such as Java, Python, or C# Experience with Agile development methodologies and version control systems such as Git Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop creative solutions Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams Experience working with cloud-based technologies and DevOps practices is desirable Knowledge of public sector regulations and standards, such as GDPR and ISO 27001, is an advantage Relevant certifications such as: ISTQB (International Software Testing Qualifications Board) Certification CSTE (Certified Software Test Engineer) Certification CTFL (Certified Tester Foundation Level) Certification Selenium Certification Appium Certification AWS Certified Developer - Associate or AWS Certified DevOps Engineer - Professional Azure DevOps Engineer Expert or Azure Developer Associate Google Cloud Certified - Professional Cloud Developer or Google Cloud Certified - Professional Cloud DevOps Engineer Equal Opportunity Employer Statement IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A leading cryptocurrency wallet provider is seeking a Senior Engineering Manager to lead their engineering team. This role involves defining the product roadmap, providing technical guidance, and fostering a high-performing culture. The ideal candidate will have over 3-5 years of engineering management experience and strong full-stack development skills. Competitive benefits and flexibility are offered, supporting a remote work environment.
Jan 17, 2026
Full time
A leading cryptocurrency wallet provider is seeking a Senior Engineering Manager to lead their engineering team. This role involves defining the product roadmap, providing technical guidance, and fostering a high-performing culture. The ideal candidate will have over 3-5 years of engineering management experience and strong full-stack development skills. Competitive benefits and flexibility are offered, supporting a remote work environment.
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. To support our growth, we are looking for a Senior Statutory Reporting Manager to join the Group Statutory Reporting team reporting to the Head of Group Statutory Reporting. This role will be instrumental in meeting the Group statutory reporting requirements as the Starling Group expands internationally and considers an IPO. Group statutory reporting encompasses both Starling Bank Limited and Engine by Starling Limited as well as their subsidiaries and branches. This is a senior level position and would suit someone who has significant technical post qualification experience but is looking for a unique challenge as the Group charters into new territories, expands its product ranges and develops cutting-edge technology solutions to meet our customer needs. On an unrivaled growth path, Starling will provide the Senior Statutory Reporting Manager with exposure to a wide range of opportunities to take ownership as well as develop new knowledge. We are looking for a candidate with a strong technical accounting knowledge and proven ability in applying this practically. We also require someone with an analytical mindset, someone who is able to ask thoughtful questions, and looks to identify opportunities for improvement as they arise. Responsibilities : Lead Group Reporting & Consolidation: Own the timely and accurate preparation of the complex, multinational Group consolidation, ensuring compliance with IFRS Manage Financial Reporting: Manage the end-to-end production of certain of the group Annual Report and Accounts (ARA) and interim reports, coordinating all stakeholders and ensuring alignment with listed entity type best practices. Manage External Audit: Serve as one of the primary points of contact for the external auditors, managing the group audit process to ensure a smooth and efficient close. Technical Accounting Leadership: Act as the key technical expert for Group expansion as well as specific other areas. These include IFRS 15, providing guidance on complex SaaS revenue streams and owning the accounting under IFRS 2 for all complex, group-wide share-based payment schemes. Establish Best Practice: Develop, implement, and maintain group accounting policies, driving the adoption of best practices suitable for a listed entity. Process Improvement & Mentorship: Proactively identify and implement improvements to the financial reporting process, while mentoring and developing other team members for readiness for a listed reporting environment. Requirements A Big-4 qualified chartered accountant with at least 10 years PQE in a listed, multinational firm in similar roles Has led IFRS consolidation and audit in a large international group Exposure to an IPO process will be an advantage Proven expertise in the application of complex accounting standards, particularly IFRS 15 (SaaS revenue models preferred) and IFRS 2 (share-based payments) Advanced proficiency with financial tools, including Microsoft Excel, Oracle NetSuite and statutory reporting systems such as W-Desk Workiva Extensive experience writing technical papers for Executive Committees. Experience presenting at Executive Committees would be desirable Excellent presentation and interpersonal skills, capable of influence at senior levels, and being able to hold technical challenges from the auditors A can-do attitude, belief in our vision, and a willingness to roll-up your sleeves and get stuck in wherever required Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Step 1 - In person interview with the Head of Statutory Reporting Step 2 - In person interview with the Group Financial Controller Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Jan 17, 2026
Full time
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. To support our growth, we are looking for a Senior Statutory Reporting Manager to join the Group Statutory Reporting team reporting to the Head of Group Statutory Reporting. This role will be instrumental in meeting the Group statutory reporting requirements as the Starling Group expands internationally and considers an IPO. Group statutory reporting encompasses both Starling Bank Limited and Engine by Starling Limited as well as their subsidiaries and branches. This is a senior level position and would suit someone who has significant technical post qualification experience but is looking for a unique challenge as the Group charters into new territories, expands its product ranges and develops cutting-edge technology solutions to meet our customer needs. On an unrivaled growth path, Starling will provide the Senior Statutory Reporting Manager with exposure to a wide range of opportunities to take ownership as well as develop new knowledge. We are looking for a candidate with a strong technical accounting knowledge and proven ability in applying this practically. We also require someone with an analytical mindset, someone who is able to ask thoughtful questions, and looks to identify opportunities for improvement as they arise. Responsibilities : Lead Group Reporting & Consolidation: Own the timely and accurate preparation of the complex, multinational Group consolidation, ensuring compliance with IFRS Manage Financial Reporting: Manage the end-to-end production of certain of the group Annual Report and Accounts (ARA) and interim reports, coordinating all stakeholders and ensuring alignment with listed entity type best practices. Manage External Audit: Serve as one of the primary points of contact for the external auditors, managing the group audit process to ensure a smooth and efficient close. Technical Accounting Leadership: Act as the key technical expert for Group expansion as well as specific other areas. These include IFRS 15, providing guidance on complex SaaS revenue streams and owning the accounting under IFRS 2 for all complex, group-wide share-based payment schemes. Establish Best Practice: Develop, implement, and maintain group accounting policies, driving the adoption of best practices suitable for a listed entity. Process Improvement & Mentorship: Proactively identify and implement improvements to the financial reporting process, while mentoring and developing other team members for readiness for a listed reporting environment. Requirements A Big-4 qualified chartered accountant with at least 10 years PQE in a listed, multinational firm in similar roles Has led IFRS consolidation and audit in a large international group Exposure to an IPO process will be an advantage Proven expertise in the application of complex accounting standards, particularly IFRS 15 (SaaS revenue models preferred) and IFRS 2 (share-based payments) Advanced proficiency with financial tools, including Microsoft Excel, Oracle NetSuite and statutory reporting systems such as W-Desk Workiva Extensive experience writing technical papers for Executive Committees. Experience presenting at Executive Committees would be desirable Excellent presentation and interpersonal skills, capable of influence at senior levels, and being able to hold technical challenges from the auditors A can-do attitude, belief in our vision, and a willingness to roll-up your sleeves and get stuck in wherever required Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Step 1 - In person interview with the Head of Statutory Reporting Step 2 - In person interview with the Group Financial Controller Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
An excellent opportunity for an experienced Metalshop Supervisor to join a well-established company! Job Type: Full-Time, Permanent. Salary: £30,000 - £34,000 Per Annum, Depending on Experience. Location: Nottingham NG7. Schedule: 38 hours per week (Mon-Thu 8am-4:45pm, Fri 8am-1pm), with occasional paid overtime where required. About The Company: The company are one of the UK's leading set construction companies, bringing spectacular productions to life to the West End, Broadway, across the UK, and internationally. Working with some of the best designers in the business, they combine artistry, craftsmanship, and technical expertise to deliver exceptional scenic builds. They are seeking a skilled metalworker with a proven track record of project leadership and team management for the role of Metalshop Supervisor. About The Role: The Metalshop Supervisor will support the delivery of all metal fabrication work within the workshop. This role focuses on day-to-day departmental management, ensuring projects are completed safely, efficiently, and to the highest technical standard. You will lead the workflow of the team, organise tasks, manage materials and equipment, and maintain high-quality craftsmanship across all builds. You will report directly to the Head of Metalshop (Director), escalating major decisions, complex fabrication challenges, and creative technical solutions as required. This role is perfect for a highly skilled fabricator who is ready to step into a leadership and coordination role. Key Responsibilities: Day-to-Day Department Management Assist the overseeing of the daily running of the metalshop, ensuring smooth workflow and productive use of the team's time Delegate tasks to metalworkers based on project priorities and deadlines Maintain clear communication with the Head of metalshop, project managers, and other workshop departments Track progress and flag any issues, delays, or concerns promptly Ensure all work meets quality and structural standards, and artistic specifications Technical & Fabrication Work Carry out hands-on fabrication, welding, and engineering tasks as part of the workshop team Apply excellent problem-solving skills to develop practical solutions within time and budget. Identify when a fabrication challenge requires input from the Head of metalshop (e.g., complex structures, creative mechanisms, innovative techniques) Leadership & Team Support Provide day-to-day supervision, guidance, and support for metalshop staff and freelancers Foster a safe, positive, and collaborative working environment Offer mentoring and skill development where needed Uphold workshop standards for professionalism, communication, and teamwork Health & Safety Ensure all work adheres to health and safety regulations, including risk assessments and safe operating procedures Promote best practice in manual handling, machine use, welding, and workshop conduct Maintain a clean, organised workshop environment Materials & Equipment Monitor stock levels of consumables and materials; order items in advance of need Maintain machinery, tools, and equipment, organising repairs or servicing when required Ensure machines are used correctly and safely by all staff Candidate Requirements: Essential Strong professional experience in metal fabrication Confident in MIG/TIG welding, metalwork machinery, structural assembly, and engineering principles Ability to lead a small team, delegate tasks, and oversee workshop workflow Excellent problem-solving skills and technical creativity Ability to read and interpret technical drawings, CAD, and design references Reliable, organised, and able to work under pressure to meet deadlines Strong communication skills and a collaborative approach Good understanding of workshop health and safety practices Desirable Experience in scenic fabrication or entertainment industry work IPAF, forklift, or other workshop equipment certifications If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Jan 17, 2026
Full time
An excellent opportunity for an experienced Metalshop Supervisor to join a well-established company! Job Type: Full-Time, Permanent. Salary: £30,000 - £34,000 Per Annum, Depending on Experience. Location: Nottingham NG7. Schedule: 38 hours per week (Mon-Thu 8am-4:45pm, Fri 8am-1pm), with occasional paid overtime where required. About The Company: The company are one of the UK's leading set construction companies, bringing spectacular productions to life to the West End, Broadway, across the UK, and internationally. Working with some of the best designers in the business, they combine artistry, craftsmanship, and technical expertise to deliver exceptional scenic builds. They are seeking a skilled metalworker with a proven track record of project leadership and team management for the role of Metalshop Supervisor. About The Role: The Metalshop Supervisor will support the delivery of all metal fabrication work within the workshop. This role focuses on day-to-day departmental management, ensuring projects are completed safely, efficiently, and to the highest technical standard. You will lead the workflow of the team, organise tasks, manage materials and equipment, and maintain high-quality craftsmanship across all builds. You will report directly to the Head of Metalshop (Director), escalating major decisions, complex fabrication challenges, and creative technical solutions as required. This role is perfect for a highly skilled fabricator who is ready to step into a leadership and coordination role. Key Responsibilities: Day-to-Day Department Management Assist the overseeing of the daily running of the metalshop, ensuring smooth workflow and productive use of the team's time Delegate tasks to metalworkers based on project priorities and deadlines Maintain clear communication with the Head of metalshop, project managers, and other workshop departments Track progress and flag any issues, delays, or concerns promptly Ensure all work meets quality and structural standards, and artistic specifications Technical & Fabrication Work Carry out hands-on fabrication, welding, and engineering tasks as part of the workshop team Apply excellent problem-solving skills to develop practical solutions within time and budget. Identify when a fabrication challenge requires input from the Head of metalshop (e.g., complex structures, creative mechanisms, innovative techniques) Leadership & Team Support Provide day-to-day supervision, guidance, and support for metalshop staff and freelancers Foster a safe, positive, and collaborative working environment Offer mentoring and skill development where needed Uphold workshop standards for professionalism, communication, and teamwork Health & Safety Ensure all work adheres to health and safety regulations, including risk assessments and safe operating procedures Promote best practice in manual handling, machine use, welding, and workshop conduct Maintain a clean, organised workshop environment Materials & Equipment Monitor stock levels of consumables and materials; order items in advance of need Maintain machinery, tools, and equipment, organising repairs or servicing when required Ensure machines are used correctly and safely by all staff Candidate Requirements: Essential Strong professional experience in metal fabrication Confident in MIG/TIG welding, metalwork machinery, structural assembly, and engineering principles Ability to lead a small team, delegate tasks, and oversee workshop workflow Excellent problem-solving skills and technical creativity Ability to read and interpret technical drawings, CAD, and design references Reliable, organised, and able to work under pressure to meet deadlines Strong communication skills and a collaborative approach Good understanding of workshop health and safety practices Desirable Experience in scenic fabrication or entertainment industry work IPAF, forklift, or other workshop equipment certifications If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
DWP. Digital with Purpose. Join DWP as an Operations Technical Service Manager and play a critical role in protecting and supporting the live digital services that millions of people rely on every day. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Previous knowledge, background and experience of working in live operations areas environment. Demonstrable knowledge and experience of Problem Management, with a focus on risk analysis & mitigation and root cause analysis. Working knowledge and experience of Change Management, with a focus on the analysis of change and the possible impacts on complex application and technical infrastructure. Demonstrable knowledge and experience of working in a complex IT Infrastructure environment e.g. Networks, Servers (Wintel, Unix, Linux), Storage, Databases. Proven track record of working with a strong focus on creating a positive User / Service experience, excelling in collaboration and communication with Key Stakeholders across the Digital landscape. Experience of working within a proactive Service Management team, specialising in leading and managing Major Incidents from identification through to resolution, including coordination of technical teams, stakeholder communication, and post incident review. You and your role As an Operations Technical Service Manager, you play a vital role in protecting and maintaining DWP's live digital services. You apply your hands on live operations experience and strong Service Management background to assess service health, manage risks, and ensure smooth daily operations. You lead and facilitate Major Incident Management, coordinating rapid, safe restoration of services when failures occur, while providing clear, timely communication across Digital services, Operational Areas, Service Management, and the Service Desk. Your role includes continually reviewing performance, risks, and issues affecting live service, working closely with Technical and Business Service Owners. You focus on customer outcomes-driving service excellence, minimising business impact, and maintaining zero tolerance for production outages. This is a full time position with a 24/7 on call rota, plus occasional early starts and late finishes shared across a team of nine. If based in Blackpool, you'll also travel regularly to the Manchester hub. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle-upon-Tyne, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%). Pay: We offer competitive pay for this role of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Jan 17, 2026
Full time
DWP. Digital with Purpose. Join DWP as an Operations Technical Service Manager and play a critical role in protecting and supporting the live digital services that millions of people rely on every day. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Previous knowledge, background and experience of working in live operations areas environment. Demonstrable knowledge and experience of Problem Management, with a focus on risk analysis & mitigation and root cause analysis. Working knowledge and experience of Change Management, with a focus on the analysis of change and the possible impacts on complex application and technical infrastructure. Demonstrable knowledge and experience of working in a complex IT Infrastructure environment e.g. Networks, Servers (Wintel, Unix, Linux), Storage, Databases. Proven track record of working with a strong focus on creating a positive User / Service experience, excelling in collaboration and communication with Key Stakeholders across the Digital landscape. Experience of working within a proactive Service Management team, specialising in leading and managing Major Incidents from identification through to resolution, including coordination of technical teams, stakeholder communication, and post incident review. You and your role As an Operations Technical Service Manager, you play a vital role in protecting and maintaining DWP's live digital services. You apply your hands on live operations experience and strong Service Management background to assess service health, manage risks, and ensure smooth daily operations. You lead and facilitate Major Incident Management, coordinating rapid, safe restoration of services when failures occur, while providing clear, timely communication across Digital services, Operational Areas, Service Management, and the Service Desk. Your role includes continually reviewing performance, risks, and issues affecting live service, working closely with Technical and Business Service Owners. You focus on customer outcomes-driving service excellence, minimising business impact, and maintaining zero tolerance for production outages. This is a full time position with a 24/7 on call rota, plus occasional early starts and late finishes shared across a team of nine. If based in Blackpool, you'll also travel regularly to the Manchester hub. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle-upon-Tyne, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%). Pay: We offer competitive pay for this role of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Technical Manager - Chilled Food Manufacturing Location: Slough Salary: 50,000 - 60,000 Reporting to: Site Lead Interview Process: 2 stages, (first Teams, second F2F) Overview We are recruiting for a hands-on Technical Manager to join a dynamic chilled food manufacturing site in Slough. This is an excellent opportunity for a current Factory QA Manager or Quality Manager looking to take the next step in their career. The role is central to maintaining and improving site technical standards, ensuring compliance, and supporting customer relationships. Key Responsibilities Lead the site's technical agenda, ensuring compliance with food safety, quality, and legal standards. Own and develop the site's Quality Management System (QMS) , driving continuous improvement and simplification. Manage customer audits and approvals, ensuring readiness and successful outcomes. Act as the technical point of contact for internal teams and external stakeholders. Support and coach the QA team, fostering a culture of accountability and high standards. Collaborate with production and operations to ensure technical standards are upheld on the factory floor. Investigate and resolve non-conformances, customer complaints, and supplier issues. Maintain up-to-date documentation and records in line with BRC and retailer standards. Drive site-wide awareness of food safety and quality through training and engagement. Ideal Candidate Profile Currently working in a Factory QA Manager or Quality Manager role within a chilled food manufacturing environment. Strong working knowledge of QMS , HACCP, and food safety legislation. Confident and assertive on the factory floor, with a proactive and solution-focused mindset. Comfortable working in a fast-paced, hands-on environment. Experience with customer audits and technical documentation. Doesn't need to have managed a large team-leadership potential and resilience are key. M&S experience is not required ; chilled experience is essential . Experience working with retailers such as Sainsbury's is beneficial. Why Join? Be part of a growing site with a strong leadership team. Opportunity to shape the technical function and make a visible impact. Clear progression path for someone looking to move into senior technical leadership. Supportive environment with a focus on quality, safety, and continuous improvement.
Jan 17, 2026
Full time
Technical Manager - Chilled Food Manufacturing Location: Slough Salary: 50,000 - 60,000 Reporting to: Site Lead Interview Process: 2 stages, (first Teams, second F2F) Overview We are recruiting for a hands-on Technical Manager to join a dynamic chilled food manufacturing site in Slough. This is an excellent opportunity for a current Factory QA Manager or Quality Manager looking to take the next step in their career. The role is central to maintaining and improving site technical standards, ensuring compliance, and supporting customer relationships. Key Responsibilities Lead the site's technical agenda, ensuring compliance with food safety, quality, and legal standards. Own and develop the site's Quality Management System (QMS) , driving continuous improvement and simplification. Manage customer audits and approvals, ensuring readiness and successful outcomes. Act as the technical point of contact for internal teams and external stakeholders. Support and coach the QA team, fostering a culture of accountability and high standards. Collaborate with production and operations to ensure technical standards are upheld on the factory floor. Investigate and resolve non-conformances, customer complaints, and supplier issues. Maintain up-to-date documentation and records in line with BRC and retailer standards. Drive site-wide awareness of food safety and quality through training and engagement. Ideal Candidate Profile Currently working in a Factory QA Manager or Quality Manager role within a chilled food manufacturing environment. Strong working knowledge of QMS , HACCP, and food safety legislation. Confident and assertive on the factory floor, with a proactive and solution-focused mindset. Comfortable working in a fast-paced, hands-on environment. Experience with customer audits and technical documentation. Doesn't need to have managed a large team-leadership potential and resilience are key. M&S experience is not required ; chilled experience is essential . Experience working with retailers such as Sainsbury's is beneficial. Why Join? Be part of a growing site with a strong leadership team. Opportunity to shape the technical function and make a visible impact. Clear progression path for someone looking to move into senior technical leadership. Supportive environment with a focus on quality, safety, and continuous improvement.
We have an exciting opportunity to join an expanding business working within the commercial landscape and grounds maintenance sector. This is a total hybrid role which requires a self starter looking to oversee, high end housing projects within 100 miles of Hertfordshire. As Contract Manager is responsible for the efficient, high-quality, and profitable delivery of commercial grounds maintenance services across a designated portfolio of sites. This pivotal role involves leading and developing site teams, cultivating exceptional client relationships, ensuring strict adherence to health, safety, and environmental standards, and leveraging digital tools to optimise operational efficiency. You will also oversee all aspects of team management, including attendance, leave, and performance, alongside ensuring the optimal condition and compliance of company vehicles within your area of control. Key Responsibilities Operational Management: Oversee the day-to-day operations of assigned contracts, ensuring all work is completed to specification, on time, within budget, and to the highest quality standards. Develop and implement efficient work schedules, resource plans, and allocation of equipment and materials to maximise productivity and service delivery. Proactively identify and implement service improvements and cost efficiencies across all contracts. Proactively identify opportunities for contract expansion and upselling additional services to existing clients, contributing to revenue growth. Team Leadership & Development: Lead, mentor, and supervise Team Leaders and operational staff, fostering a positive and productive work environment. Conduct regular performance reviews, identify training needs, and support the professional development of your teams. Manage staff attendance, absences, and approve annual leave requests in coordination with HR and site supervisors, ensuring adequate cover. Address any performance or conduct issues promptly and in line with company policy and UK employment law. Client Relationship Management: Act as the primary point of contact for clients, building and maintaining strong, long-term relationships through proactive communication and regular engagement. Attend regular client review meetings and site visits to ensure satisfaction, address concerns, and identify opportunities for growth. Promptly and effectively resolve any client queries, complaints, or issues, escalating when necessary. Compliance & Safety: Ensure full compliance with all company health & safety policies, UK legislation (e.g., Health and Safety at Work Act 1974, COSHH, LOLER), and environmental regulations. Conduct regular site inspections, risk assessments, and implement necessary control measures to maintain a safe working environment for all staff and site users. Investigate and report on all incidents, accidents, and near misses, implementing corrective actions to prevent recurrence. Maintain accurate and up-to-date records of all compliance activities. Vehicle & Equipment Management: Oversee the scheduling and upkeep of company vehicles and equipment used by field teams, ensuring that regular maintenance, safety checks, and servicing are carried out and logged in line with manufacturer guidelines and legal requirements. Ensure all vehicles are roadworthy, legally compliant (e.g., MOT, tax, insurance), and fit for purpose. Financial Management & Reporting: Monitor and manage operational budgets for assigned contracts, including labour, materials, subcontractors, and fuel usage, aiming to achieve financial targets. Identify and implement cost-saving initiatives without compromising service quality. Monitor and report on service delivery using field management software (e.g., for job tracking, site audits, and reporting), ensuring accurate and timely data entry. Prepare regular performance reports for senior management, highlighting key achievements, challenges, and recommendations. Administrative & Digital Proficiency: Maintain accurate and comprehensive records of site activity, issues, resolutions, and client communications using digital platforms. (Reflow and BrightHr) Ensure the effective utilisation of all company-provided digital tools and software to streamline operations and enhance reporting. Key Performance Indicators (KPIs) Client Satisfaction Score: Achieved through regular feedback mechanisms and contract retention rates. Contractual Compliance: Measured by successful completion of scheduled works, adherence to service level agreements (SLAs), and audit outcomes. Operational Budget Adherence: Variance from agreed budgets for labour, materials, and overheads. Health & Safety Compliance: Number of incidents/accidents, near misses, and outcomes of internal/external safety audits. Team Productivity & Efficiency: Measured by output against resource allocation and timely completion rates. Vehicle & Equipment Utilisation & Compliance: Records of maintenance, safety checks, and overall vehicle availability. Digital Data Accuracy & Reporting Timeliness: Quality and punctuality of data input into field management software and generated reports. Employee Retention & Engagement: Turnover rates within your teams and participation in training and development. Revenue growth: From existing contracts / Upsell value achieved Required Skills & Experience Proven Experience: Significant experience in contract or operational management within the grounds maintenance, landscaping, or a similar commercial service industry in the UK. Leadership & Management: Strong leadership and staff management skills, with a demonstrable ability to motivate, develop, and effectively manage multiple operational teams. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with clients, staff at all levels, and suppliers. Technical Proficiency: Familiarity with field service or workforce management software (e.g. Re-flow, SmartTask, FieldMotion or similar) and strong general IT literacy (Microsoft Office Suite). Industry Knowledge: Comprehensive working knowledge of grounds maintenance practices, tools, equipment, and seasonal requirements. Health & Safety: In-depth awareness and practical application of relevant UK Health & Safety legislation and best practices, including vehicle and equipment safety. A NEBOSH or IOSH qualification is highly desirable. Organisational Skills: Exceptional organisational and planning abilities, with a keen eye for detail and the capacity to manage multiple priorities simultaneously. Financial Acumen: Proven ability to manage budgets, control costs, and identify efficiencies. Driving Licence: A full, clean UK driving licence is essential. Industry Certifications: Relevant industry certifications (e.g., PA1/PA6, SMSTS, NVQ Level 3 in Horticulture/Landscaping) are highly preferred. This job description is intended to provide an overview of the responsibilities and expectations for the role of Contract Manager. Duties may evolve over time in line with operational and business needs. The company reserves the right to amend or update this job description as required. You must have Management experience within Grounds Maintenance, within higher end housing developments Able to develop the area further Be a self starter and manage the contract effectively inline with company standards and budgets. Have strong communication skills.
Jan 17, 2026
Full time
We have an exciting opportunity to join an expanding business working within the commercial landscape and grounds maintenance sector. This is a total hybrid role which requires a self starter looking to oversee, high end housing projects within 100 miles of Hertfordshire. As Contract Manager is responsible for the efficient, high-quality, and profitable delivery of commercial grounds maintenance services across a designated portfolio of sites. This pivotal role involves leading and developing site teams, cultivating exceptional client relationships, ensuring strict adherence to health, safety, and environmental standards, and leveraging digital tools to optimise operational efficiency. You will also oversee all aspects of team management, including attendance, leave, and performance, alongside ensuring the optimal condition and compliance of company vehicles within your area of control. Key Responsibilities Operational Management: Oversee the day-to-day operations of assigned contracts, ensuring all work is completed to specification, on time, within budget, and to the highest quality standards. Develop and implement efficient work schedules, resource plans, and allocation of equipment and materials to maximise productivity and service delivery. Proactively identify and implement service improvements and cost efficiencies across all contracts. Proactively identify opportunities for contract expansion and upselling additional services to existing clients, contributing to revenue growth. Team Leadership & Development: Lead, mentor, and supervise Team Leaders and operational staff, fostering a positive and productive work environment. Conduct regular performance reviews, identify training needs, and support the professional development of your teams. Manage staff attendance, absences, and approve annual leave requests in coordination with HR and site supervisors, ensuring adequate cover. Address any performance or conduct issues promptly and in line with company policy and UK employment law. Client Relationship Management: Act as the primary point of contact for clients, building and maintaining strong, long-term relationships through proactive communication and regular engagement. Attend regular client review meetings and site visits to ensure satisfaction, address concerns, and identify opportunities for growth. Promptly and effectively resolve any client queries, complaints, or issues, escalating when necessary. Compliance & Safety: Ensure full compliance with all company health & safety policies, UK legislation (e.g., Health and Safety at Work Act 1974, COSHH, LOLER), and environmental regulations. Conduct regular site inspections, risk assessments, and implement necessary control measures to maintain a safe working environment for all staff and site users. Investigate and report on all incidents, accidents, and near misses, implementing corrective actions to prevent recurrence. Maintain accurate and up-to-date records of all compliance activities. Vehicle & Equipment Management: Oversee the scheduling and upkeep of company vehicles and equipment used by field teams, ensuring that regular maintenance, safety checks, and servicing are carried out and logged in line with manufacturer guidelines and legal requirements. Ensure all vehicles are roadworthy, legally compliant (e.g., MOT, tax, insurance), and fit for purpose. Financial Management & Reporting: Monitor and manage operational budgets for assigned contracts, including labour, materials, subcontractors, and fuel usage, aiming to achieve financial targets. Identify and implement cost-saving initiatives without compromising service quality. Monitor and report on service delivery using field management software (e.g., for job tracking, site audits, and reporting), ensuring accurate and timely data entry. Prepare regular performance reports for senior management, highlighting key achievements, challenges, and recommendations. Administrative & Digital Proficiency: Maintain accurate and comprehensive records of site activity, issues, resolutions, and client communications using digital platforms. (Reflow and BrightHr) Ensure the effective utilisation of all company-provided digital tools and software to streamline operations and enhance reporting. Key Performance Indicators (KPIs) Client Satisfaction Score: Achieved through regular feedback mechanisms and contract retention rates. Contractual Compliance: Measured by successful completion of scheduled works, adherence to service level agreements (SLAs), and audit outcomes. Operational Budget Adherence: Variance from agreed budgets for labour, materials, and overheads. Health & Safety Compliance: Number of incidents/accidents, near misses, and outcomes of internal/external safety audits. Team Productivity & Efficiency: Measured by output against resource allocation and timely completion rates. Vehicle & Equipment Utilisation & Compliance: Records of maintenance, safety checks, and overall vehicle availability. Digital Data Accuracy & Reporting Timeliness: Quality and punctuality of data input into field management software and generated reports. Employee Retention & Engagement: Turnover rates within your teams and participation in training and development. Revenue growth: From existing contracts / Upsell value achieved Required Skills & Experience Proven Experience: Significant experience in contract or operational management within the grounds maintenance, landscaping, or a similar commercial service industry in the UK. Leadership & Management: Strong leadership and staff management skills, with a demonstrable ability to motivate, develop, and effectively manage multiple operational teams. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with clients, staff at all levels, and suppliers. Technical Proficiency: Familiarity with field service or workforce management software (e.g. Re-flow, SmartTask, FieldMotion or similar) and strong general IT literacy (Microsoft Office Suite). Industry Knowledge: Comprehensive working knowledge of grounds maintenance practices, tools, equipment, and seasonal requirements. Health & Safety: In-depth awareness and practical application of relevant UK Health & Safety legislation and best practices, including vehicle and equipment safety. A NEBOSH or IOSH qualification is highly desirable. Organisational Skills: Exceptional organisational and planning abilities, with a keen eye for detail and the capacity to manage multiple priorities simultaneously. Financial Acumen: Proven ability to manage budgets, control costs, and identify efficiencies. Driving Licence: A full, clean UK driving licence is essential. Industry Certifications: Relevant industry certifications (e.g., PA1/PA6, SMSTS, NVQ Level 3 in Horticulture/Landscaping) are highly preferred. This job description is intended to provide an overview of the responsibilities and expectations for the role of Contract Manager. Duties may evolve over time in line with operational and business needs. The company reserves the right to amend or update this job description as required. You must have Management experience within Grounds Maintenance, within higher end housing developments Able to develop the area further Be a self starter and manage the contract effectively inline with company standards and budgets. Have strong communication skills.
LEAD TECHNICAL PRODUCT MANAGER - B2C - Supplier / Partner Market Leading, Award-Winning UK based organisation with a reputation for excellence & innovation Urgently require a Lead Technical Product Manager to help move the organisation to the next stage of their evolution Your role will involve: Shaping the vision and delivering the go to market strategy within the Supplier / Partnerships area Leading click apply for full job details
Jan 17, 2026
Full time
LEAD TECHNICAL PRODUCT MANAGER - B2C - Supplier / Partner Market Leading, Award-Winning UK based organisation with a reputation for excellence & innovation Urgently require a Lead Technical Product Manager to help move the organisation to the next stage of their evolution Your role will involve: Shaping the vision and delivering the go to market strategy within the Supplier / Partnerships area Leading click apply for full job details
Workshop Fabrication Operations Manager Location: Saxmundham, East Suffolk Employment Type: Permanent Salary Guide: 50,000 - 60,000 (DOE) + Performance based incentives About Our Client We're working with a leading specialist engineering fabrication company that delivers high-quality metalwork, custom builds, and engineered solutions for the agriculture sector. As part of their growth strategy, they're seeking a hands-on leader to manage workshop operations and drive efficiency while supporting commercial expansion. The Role As Workshop Fabrication Operations Manager , you'll take ownership of day-to-day workshop performance, ensuring quality, safety, and productivity, while collaborating with senior leadership to identify new business opportunities and support strategic growth. Key Responsibilities Workshop Operations Oversee daily workflows, scheduling, and resource allocation. Lead, mentor, and develop a team of fabricators, welders, and technicians. Maintain high standards of quality, accuracy, and health & safety compliance. Manage materials and equipment to maximise efficiency. Work closely with design and engineering team to deliver client requirements. Commercial Support Support client engagement through proposals, quotes, and presentations. Represent the company at trade shows and networking events. Monitor market trends to inform operational and commercial decisions. Ideal Candidate Proven experience in fabrication, metalwork, or engineering workshop environments. Experience of AutoCAD and 3D CAD Software, like Inventor or SolidWorks Solid understanding of fabrication techniques, materials, and project timelines. Strong leadership and team management skills. Excellent communication and organisational abilities. Commercial awareness and ability to support business development initiatives. Desirable Industry contacts and networks. Experience with estimating, quoting, and technical drawings. Knowledge of ISO standards and best-practice workshop procedures. What's on Offer A senior role with autonomy and influence. Competitive salary + performance-based incentives. Opportunities to shape workshop operations and contribute to growth strategy. Professional development and career progression. Interested? Apply today or contact us for a confidential discussion. HRGO Recruitment offers permanent and temporary jobs across the UK. You must have current UK right to work to be considered. We aim to respond to all applications. HRGO is an equal opportunities employer
Jan 17, 2026
Full time
Workshop Fabrication Operations Manager Location: Saxmundham, East Suffolk Employment Type: Permanent Salary Guide: 50,000 - 60,000 (DOE) + Performance based incentives About Our Client We're working with a leading specialist engineering fabrication company that delivers high-quality metalwork, custom builds, and engineered solutions for the agriculture sector. As part of their growth strategy, they're seeking a hands-on leader to manage workshop operations and drive efficiency while supporting commercial expansion. The Role As Workshop Fabrication Operations Manager , you'll take ownership of day-to-day workshop performance, ensuring quality, safety, and productivity, while collaborating with senior leadership to identify new business opportunities and support strategic growth. Key Responsibilities Workshop Operations Oversee daily workflows, scheduling, and resource allocation. Lead, mentor, and develop a team of fabricators, welders, and technicians. Maintain high standards of quality, accuracy, and health & safety compliance. Manage materials and equipment to maximise efficiency. Work closely with design and engineering team to deliver client requirements. Commercial Support Support client engagement through proposals, quotes, and presentations. Represent the company at trade shows and networking events. Monitor market trends to inform operational and commercial decisions. Ideal Candidate Proven experience in fabrication, metalwork, or engineering workshop environments. Experience of AutoCAD and 3D CAD Software, like Inventor or SolidWorks Solid understanding of fabrication techniques, materials, and project timelines. Strong leadership and team management skills. Excellent communication and organisational abilities. Commercial awareness and ability to support business development initiatives. Desirable Industry contacts and networks. Experience with estimating, quoting, and technical drawings. Knowledge of ISO standards and best-practice workshop procedures. What's on Offer A senior role with autonomy and influence. Competitive salary + performance-based incentives. Opportunities to shape workshop operations and contribute to growth strategy. Professional development and career progression. Interested? Apply today or contact us for a confidential discussion. HRGO Recruitment offers permanent and temporary jobs across the UK. You must have current UK right to work to be considered. We aim to respond to all applications. HRGO is an equal opportunities employer
Software Engineering Manager - Embedded & Real-Time Systems We are recruiting a Software Engineering Manager to lead embedded software development for advanced defence systems at our Stevenage site. This is a permanent leadership role offering a salary of circa £80,000 plus a comprehensive benefits package including bonus up to 27% of salary, £300 per month car allowance, pension and additional benefits. You will lead and develop a team of software engineers delivering real-time embedded software across the full lifecycle, from requirements and architecture through design, development, verification and delivery. The software supports complex, safety-critical defence products and is developed in close collaboration with systems, hardware and test engineering teams. This role suits an experienced embedded software leader who enjoys balancing people leadership with technical oversight in a regulated engineering environment. You will create a high-performing team culture, provide mentoring and direction, and ensure software is delivered to quality, schedule and compliance expectations. Key responsibilities include leading and developing a multidisciplinary embedded software team, owning software delivery across multiple work packages, overseeing requirements analysis, design, coding, integration and testing activities, ensuring adherence to development standards and processes, and working closely with systems, hardware and project teams to deliver robust, real-time embedded solutions. To be successful, you will have proven experience managing embedded or real-time software teams, strong knowledge of the full software development lifecycle, and experience working within regulated, safety-critical or defence environments. A background in embedded C/C++ and real-time systems is highly desirable, along with the ability to motivate, coach and develop engineers in a structured engineering setting. This role requires security clearance, therefore British citizenship or dual UK nationality is essential. You will join a supportive, professional engineering environment with excellent facilities and long-term career development opportunities. If you are ready to lead high-impact embedded software projects in a collaborative defence engineering environment, we welcome your application.
Jan 17, 2026
Full time
Software Engineering Manager - Embedded & Real-Time Systems We are recruiting a Software Engineering Manager to lead embedded software development for advanced defence systems at our Stevenage site. This is a permanent leadership role offering a salary of circa £80,000 plus a comprehensive benefits package including bonus up to 27% of salary, £300 per month car allowance, pension and additional benefits. You will lead and develop a team of software engineers delivering real-time embedded software across the full lifecycle, from requirements and architecture through design, development, verification and delivery. The software supports complex, safety-critical defence products and is developed in close collaboration with systems, hardware and test engineering teams. This role suits an experienced embedded software leader who enjoys balancing people leadership with technical oversight in a regulated engineering environment. You will create a high-performing team culture, provide mentoring and direction, and ensure software is delivered to quality, schedule and compliance expectations. Key responsibilities include leading and developing a multidisciplinary embedded software team, owning software delivery across multiple work packages, overseeing requirements analysis, design, coding, integration and testing activities, ensuring adherence to development standards and processes, and working closely with systems, hardware and project teams to deliver robust, real-time embedded solutions. To be successful, you will have proven experience managing embedded or real-time software teams, strong knowledge of the full software development lifecycle, and experience working within regulated, safety-critical or defence environments. A background in embedded C/C++ and real-time systems is highly desirable, along with the ability to motivate, coach and develop engineers in a structured engineering setting. This role requires security clearance, therefore British citizenship or dual UK nationality is essential. You will join a supportive, professional engineering environment with excellent facilities and long-term career development opportunities. If you are ready to lead high-impact embedded software projects in a collaborative defence engineering environment, we welcome your application.
Company Overview This FMCG business produces over 400 million+ packs of their product every year in Europe alone and employ circa 500 people across their two UK facilities. Their customer base includes UK and European retailers and global consumer brands. Sustainability is a very live and key component of the business s strategy. As a result of its extensive innovation programme and influential position in the marketplace, this business is proud to declare that over 90% of the product they manufacture for the UK market are plastic free with plans for this to reach 100%. This approach to sustainability extends to all areas of its business including its two factories. The business constantly strives to support and empower employees, 50% of the team have over 5 years service with circa 30% having more than 10 years with the Company. At their second site, it has nearly 70% of colleagues with over 5 years of service, and an impressive 50% have more than 15 years. Pay and Benefits: Role reports into the Project Engineering Manager Package of £60-65k Salary Car allowance of £7.5k Pension contributions at 8% employer (increasing to x 9% after 5 years) Bonus scheme at 10% (not guaranteed and based on business performance) Life insurance x 2 base increasing to x 4 after 5 years, Holidays at 23 days plus statutory increasing to 25 plus statutory Role and Responsibilities of the Project Engineer: Liquid Plant Process Standards Converter liquid Delivery Standards P&ID and 3D model owner Change control lead FEED study delivery Feasibility creator Cross-Functional Collaboration Control philosophy for LP SCADA and Convertor dosing and liquid delivery The Ideal Project Engineer The ideal candidate will have a strong track record in project management in a fast-moving, private-label manufacturing environment. The Project Manager must be a great communicator with a track record of stakeholder management within fast paced manufacturing. The ability to handle objections at senior level and influence key stakeholders, with a view to improving plant process and achieve OEE targets. Technically you will be an expert in the management of liquid processing focussed projects with a preferable background in chemical/chemistry education. In addition, you will have successfully implemented a project centred around lean manufacturing strategy. Ideally you will have a degree in a relevant area extending to Engineering or manufacturing, chemistry related. ADR Specialists Ltd are an equal opportunity employer and operate as an Employment Business and Recruitment Agency.
Jan 17, 2026
Full time
Company Overview This FMCG business produces over 400 million+ packs of their product every year in Europe alone and employ circa 500 people across their two UK facilities. Their customer base includes UK and European retailers and global consumer brands. Sustainability is a very live and key component of the business s strategy. As a result of its extensive innovation programme and influential position in the marketplace, this business is proud to declare that over 90% of the product they manufacture for the UK market are plastic free with plans for this to reach 100%. This approach to sustainability extends to all areas of its business including its two factories. The business constantly strives to support and empower employees, 50% of the team have over 5 years service with circa 30% having more than 10 years with the Company. At their second site, it has nearly 70% of colleagues with over 5 years of service, and an impressive 50% have more than 15 years. Pay and Benefits: Role reports into the Project Engineering Manager Package of £60-65k Salary Car allowance of £7.5k Pension contributions at 8% employer (increasing to x 9% after 5 years) Bonus scheme at 10% (not guaranteed and based on business performance) Life insurance x 2 base increasing to x 4 after 5 years, Holidays at 23 days plus statutory increasing to 25 plus statutory Role and Responsibilities of the Project Engineer: Liquid Plant Process Standards Converter liquid Delivery Standards P&ID and 3D model owner Change control lead FEED study delivery Feasibility creator Cross-Functional Collaboration Control philosophy for LP SCADA and Convertor dosing and liquid delivery The Ideal Project Engineer The ideal candidate will have a strong track record in project management in a fast-moving, private-label manufacturing environment. The Project Manager must be a great communicator with a track record of stakeholder management within fast paced manufacturing. The ability to handle objections at senior level and influence key stakeholders, with a view to improving plant process and achieve OEE targets. Technically you will be an expert in the management of liquid processing focussed projects with a preferable background in chemical/chemistry education. In addition, you will have successfully implemented a project centred around lean manufacturing strategy. Ideally you will have a degree in a relevant area extending to Engineering or manufacturing, chemistry related. ADR Specialists Ltd are an equal opportunity employer and operate as an Employment Business and Recruitment Agency.
This is a well-established UK manufacturing business with a long history of producing high-quality, technically engineered products for a global customer base. The company forms part of a large international group that operates several well-known consumer and industrial brands across Europe and the US. The business is entering a new phase of transformation and integration, under new ownership there click apply for full job details
Jan 17, 2026
Contractor
This is a well-established UK manufacturing business with a long history of producing high-quality, technically engineered products for a global customer base. The company forms part of a large international group that operates several well-known consumer and industrial brands across Europe and the US. The business is entering a new phase of transformation and integration, under new ownership there click apply for full job details
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Jan 17, 2026
Full time
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Lending area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new lending features. You'll also work closely with the wider lending product team, including contributing to the broader lending roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class lending product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall lending roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 5+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Relevant experience in one or more of our lending subdomains: Origination, Credit Cards, Overdrafts, Collections and Mortgages & Term Lending. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the lending world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Jan 17, 2026
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Lending area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new lending features. You'll also work closely with the wider lending product team, including contributing to the broader lending roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class lending product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall lending roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 5+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Relevant experience in one or more of our lending subdomains: Origination, Credit Cards, Overdrafts, Collections and Mortgages & Term Lending. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the lending world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers' objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. To apply, please send your CV and covering letter to . Responsibilities Develop and foster an excellent customer experience across Luminance's comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Bachelor's of Master's Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
Jan 17, 2026
Full time
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers' objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. To apply, please send your CV and covering letter to . Responsibilities Develop and foster an excellent customer experience across Luminance's comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Bachelor's of Master's Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
An exciting opportunity has arisen for an experienced Bids & Proposals Manager to join a major international aerospace and helicopter organisation, supporting high-value domestic and international campaigns. This is a Temporary contract until October 2026 with the possibility of extension. This role sits within a busy International Campaigns environment and offers the chance to work on complex, business-critical bids while collaborating with multidisciplinary teams across the UK, Europe, and the US. The Role Reporting to the Senior Bids & Proposals Manager, you will lead and coordinate the end-to-end preparation and submission of complex bids and proposals, ensuring they are: Customer-focused Technically compliant Commercially competitive Delivered on time Working closely with Campaign Managers, you will help shape winning bid strategies by understanding customer operational needs, defining win themes, and aligning pricing strategies. You ll act as the focal point for each opportunity, providing clear bid leadership to cross-functional and cross-geographical Integrated Campaign Teams (ICTs). Key Responsibilities Manage and coordinate the full bid lifecycle from opportunity qualification through to final submission Interpret detailed customer requirements and communicate them effectively to internal Subject Matter Experts Ensure proposals are clearly defined, compliant, and competitively priced Support campaign strategy development, including win themes and pricing-to-win activities Interface with stakeholders across engineering, commercial, finance, and programme teams Manage bids across multiple domestic and international markets (UK, Italy, Poland, US) Support final bid delivery, with occasional travel to domestic and overseas locations What s On Offer Exposure to high-profile international aerospace and defence campaigns Opportunity to develop deep product knowledge within the helicopter domain Access to structured bid management development aligned with APMP standards Supported professional development through formal learning and on-the-job experience Potential international travel as part of campaign delivery Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
Jan 17, 2026
Seasonal
An exciting opportunity has arisen for an experienced Bids & Proposals Manager to join a major international aerospace and helicopter organisation, supporting high-value domestic and international campaigns. This is a Temporary contract until October 2026 with the possibility of extension. This role sits within a busy International Campaigns environment and offers the chance to work on complex, business-critical bids while collaborating with multidisciplinary teams across the UK, Europe, and the US. The Role Reporting to the Senior Bids & Proposals Manager, you will lead and coordinate the end-to-end preparation and submission of complex bids and proposals, ensuring they are: Customer-focused Technically compliant Commercially competitive Delivered on time Working closely with Campaign Managers, you will help shape winning bid strategies by understanding customer operational needs, defining win themes, and aligning pricing strategies. You ll act as the focal point for each opportunity, providing clear bid leadership to cross-functional and cross-geographical Integrated Campaign Teams (ICTs). Key Responsibilities Manage and coordinate the full bid lifecycle from opportunity qualification through to final submission Interpret detailed customer requirements and communicate them effectively to internal Subject Matter Experts Ensure proposals are clearly defined, compliant, and competitively priced Support campaign strategy development, including win themes and pricing-to-win activities Interface with stakeholders across engineering, commercial, finance, and programme teams Manage bids across multiple domestic and international markets (UK, Italy, Poland, US) Support final bid delivery, with occasional travel to domestic and overseas locations What s On Offer Exposure to high-profile international aerospace and defence campaigns Opportunity to develop deep product knowledge within the helicopter domain Access to structured bid management development aligned with APMP standards Supported professional development through formal learning and on-the-job experience Potential international travel as part of campaign delivery Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
Job Details: Customer Success Manager, German Speaking Vacancy Name: Customer Success Manager, German Speaking Employment Type: Permanent Location: UK - Remote Customer Success Manager - UK based (German Speaking) Summary As a Customer Success Manager at Smart Communications, you will act as a trusted strategic advisor, building and maintaining strong relationships with enterprise clients to drive long term success. Your primary goal will be to foster customer retention and growth, maximise ROI, and encourage advocacy through effective engagement strategies. The ideal candidate will possess a blend of strategic vision and tactical execution, leveraging a deep understanding of client needs to promote product adoption, reduce risks, and identify opportunities for continuous improvement. You will play a critical role in enhancing renewal predictability, boosting gross retention, and optimising utilisation. Your efforts will contribute to shaping a customer focused engagement model that delivers measurable business outcomes and lasting impact. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre built connectors, Smart Communications' cloud native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Who are you? You are a dedicated customer advocate with a strong passion for delivering exceptional experiences. You excel in balancing multiple priorities, skillfully forecasting renewals, and anticipating your customers' future needs. Your relationship management expertise enables you to proactively address customer challenges and elevate concerns when necessary, while ensuring a seamless, best in class experience. Your ability to nurture and strengthen customer partnerships makes you an invaluable asset to our team, driving long term success and customer satisfaction. The responsibilities of the role include: Cultivate and sustain strong relationships with assigned enterprise customers to drive satisfaction, loyalty, and retention. Own renewal processes, ensuring effective forecasting and proactive strategies to retain and expand customer accounts. Monitor and report on the health of customer relationships, identifying risk factors and addressing concerns to ensure long term success. Develop and implement strategies to increase Smart Communications' presence within existing accounts, identifying opportunities for growth. Advocate for product adoption, driving the usage of key features and promoting best practices to maximise customer value. Maintain up to date knowledge of product features and relevant use cases to provide informed and effective customer support. Proactively manage at risk customers, offering regular updates and escalating issues when needed to mitigate potential churn. Navigate complex, ambiguous situations independently, prioritising tasks and executing effectively in a fast paced, dynamic environment. Build strong executive and technical relationships by understanding customers' business challenges and aligning solutions with their goals. Collaborate seamlessly with internal teams, contributing to a high performance, growth oriented culture. Take ownership of projects with minimal supervision, deliver results and drive impactful outcomes across complex initiatives. Demonstrated ability to influence enterprise level customers and executive stakeholders, fostering trust and alignment to drive business results. PERFORMANCE INDICATORS Customer renewal rates and logo retention Renewal forecasting and opportunity management Product adoption and utilisation Proactive customer engagement including Success Plans and delivering Business Reviews What we're looking for: Must have skills/experience: 3+ years of experience as a Customer Success Manager (CSM) or in a similar role, ideally within a Cloud/SaaS environment. Proven success in cultivating strong customer relationships, with a deep understanding of retention strategies and revenue growth. Demonstrated ability to influence enterprise customers and executive stakeholders, fostering strong relationships that drive business outcomes. Exceptional presentation skills, with the ability to effectively engage and communicate with stakeholders at all levels within an organisation. Strong verbal and written communication skills, both in English and German, capable of clearly conveying ideas and influencing key decision makers. Excellent interpersonal abilities, with the confidence to advocate for customers and influence stakeholders effectively. Familiarity with the CCM (Customer Communications Management) industry, particularly within core verticals such as Insurance, Healthcare, and Financial Services. Proficient in Salesforce, BI tools, and the full suite of MS Office products. Track record of consistently meeting or exceeding quarterly and annual renewal and customer satisfaction metrics. Core Competencies: Analytical Skills: Proven ability to analyse complex situations, quickly identifying critical issues and providing innovative, actionable insights that drive impactful decisions. Organisational Skills: Exceptional at time management, with a talent for prioritising tasks effectively while thinking creatively to plan for future needs and opportunities. Planning and Execution: Skilled in monitoring progress, thinking outside the box to overcome challenges, and taking decisive action to meet deadlines and achieve goals. Proactive Approach: Leverages both intuition and data to anticipate emerging situations, responding swiftly with creative solutions to ensure success. Collaboration: Strong ability to build trust and foster teamwork across departments, encouraging diverse perspectives and innovative solutions to drive shared success. Technical Proficiency: Deep product knowledge and understanding of customer use cases, enabling creative problem solving and the delivery of customised solutions that go beyond conventional approaches. Adaptability: Able to maintain consistent performance under uncertainty and pressure, using out of the box thinking to pivot when necessary and sustain high standards. Effective Communication: Skilled in adapting communication styles to positively influence stakeholders, employing creative strategies to facilitate agreement among diverse interests and perspectives. Candidates should be prepared to travel to customer sites approximately 20% of the time. We look for the following SMART values in everyone we hire at Smart Communications: S Peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A Gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R Results Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days' holiday allowance. Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based . click apply for full job details
Jan 16, 2026
Full time
Job Details: Customer Success Manager, German Speaking Vacancy Name: Customer Success Manager, German Speaking Employment Type: Permanent Location: UK - Remote Customer Success Manager - UK based (German Speaking) Summary As a Customer Success Manager at Smart Communications, you will act as a trusted strategic advisor, building and maintaining strong relationships with enterprise clients to drive long term success. Your primary goal will be to foster customer retention and growth, maximise ROI, and encourage advocacy through effective engagement strategies. The ideal candidate will possess a blend of strategic vision and tactical execution, leveraging a deep understanding of client needs to promote product adoption, reduce risks, and identify opportunities for continuous improvement. You will play a critical role in enhancing renewal predictability, boosting gross retention, and optimising utilisation. Your efforts will contribute to shaping a customer focused engagement model that delivers measurable business outcomes and lasting impact. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre built connectors, Smart Communications' cloud native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Who are you? You are a dedicated customer advocate with a strong passion for delivering exceptional experiences. You excel in balancing multiple priorities, skillfully forecasting renewals, and anticipating your customers' future needs. Your relationship management expertise enables you to proactively address customer challenges and elevate concerns when necessary, while ensuring a seamless, best in class experience. Your ability to nurture and strengthen customer partnerships makes you an invaluable asset to our team, driving long term success and customer satisfaction. The responsibilities of the role include: Cultivate and sustain strong relationships with assigned enterprise customers to drive satisfaction, loyalty, and retention. Own renewal processes, ensuring effective forecasting and proactive strategies to retain and expand customer accounts. Monitor and report on the health of customer relationships, identifying risk factors and addressing concerns to ensure long term success. Develop and implement strategies to increase Smart Communications' presence within existing accounts, identifying opportunities for growth. Advocate for product adoption, driving the usage of key features and promoting best practices to maximise customer value. Maintain up to date knowledge of product features and relevant use cases to provide informed and effective customer support. Proactively manage at risk customers, offering regular updates and escalating issues when needed to mitigate potential churn. Navigate complex, ambiguous situations independently, prioritising tasks and executing effectively in a fast paced, dynamic environment. Build strong executive and technical relationships by understanding customers' business challenges and aligning solutions with their goals. Collaborate seamlessly with internal teams, contributing to a high performance, growth oriented culture. Take ownership of projects with minimal supervision, deliver results and drive impactful outcomes across complex initiatives. Demonstrated ability to influence enterprise level customers and executive stakeholders, fostering trust and alignment to drive business results. PERFORMANCE INDICATORS Customer renewal rates and logo retention Renewal forecasting and opportunity management Product adoption and utilisation Proactive customer engagement including Success Plans and delivering Business Reviews What we're looking for: Must have skills/experience: 3+ years of experience as a Customer Success Manager (CSM) or in a similar role, ideally within a Cloud/SaaS environment. Proven success in cultivating strong customer relationships, with a deep understanding of retention strategies and revenue growth. Demonstrated ability to influence enterprise customers and executive stakeholders, fostering strong relationships that drive business outcomes. Exceptional presentation skills, with the ability to effectively engage and communicate with stakeholders at all levels within an organisation. Strong verbal and written communication skills, both in English and German, capable of clearly conveying ideas and influencing key decision makers. Excellent interpersonal abilities, with the confidence to advocate for customers and influence stakeholders effectively. Familiarity with the CCM (Customer Communications Management) industry, particularly within core verticals such as Insurance, Healthcare, and Financial Services. Proficient in Salesforce, BI tools, and the full suite of MS Office products. Track record of consistently meeting or exceeding quarterly and annual renewal and customer satisfaction metrics. Core Competencies: Analytical Skills: Proven ability to analyse complex situations, quickly identifying critical issues and providing innovative, actionable insights that drive impactful decisions. Organisational Skills: Exceptional at time management, with a talent for prioritising tasks effectively while thinking creatively to plan for future needs and opportunities. Planning and Execution: Skilled in monitoring progress, thinking outside the box to overcome challenges, and taking decisive action to meet deadlines and achieve goals. Proactive Approach: Leverages both intuition and data to anticipate emerging situations, responding swiftly with creative solutions to ensure success. Collaboration: Strong ability to build trust and foster teamwork across departments, encouraging diverse perspectives and innovative solutions to drive shared success. Technical Proficiency: Deep product knowledge and understanding of customer use cases, enabling creative problem solving and the delivery of customised solutions that go beyond conventional approaches. Adaptability: Able to maintain consistent performance under uncertainty and pressure, using out of the box thinking to pivot when necessary and sustain high standards. Effective Communication: Skilled in adapting communication styles to positively influence stakeholders, employing creative strategies to facilitate agreement among diverse interests and perspectives. Candidates should be prepared to travel to customer sites approximately 20% of the time. We look for the following SMART values in everyone we hire at Smart Communications: S Peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A Gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R Results Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! What's the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days' holiday allowance. Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based . click apply for full job details
Technical Customer Support Manager Department: Technical Customer Support Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Do you have a passion for crypto & blockchain? Do you love learning and immersing yourself complex technology and then using your expertise to educate others? Are you experienced in customer facing roles? If 'yes', then we want to hear from you! The impact you will have: As a Technical Customer Support Manager you will be a 'player-coach' and will play a key role in shaping our global Technical Customer Support team at scale, while supporting and leading our growth and expansion in the region and globally as a technical product expert in all things Elliptic and the 'go-to' person for our customers and fellow Technical Customer Support Associates. You will be a hands on manager, tasked with creating best in class frameworks, leveraging automation and AI and mapping out our Customer Support operations at scale. Through knowledge sharing, training and advice during the initial onboarding and on an ongoing basis you become a trusted advisor to our customers ensuring continued customer satisfaction, while also becoming a subject matter expert who builds scalable processes, workflows and rolls out improved automation at scale. Key Responsibilities Act as a player-coach by handling day to day support queries while fully managing the team, ensuring the department is meeting SLAs and properly processing escalations. Triage and prioritize inbound tickets, ensuring efficient workflow and consistent processes across the support queue. Optimize and streamline Customer Support workflows, identifying gaps, presenting solutions and implementing scalable improvements. Lead and support cross functional projects that enhance automation, tooling, and at scale support operations. Research, plan, and roll out automation and AI capabilities that reduce manual work and improve customer experience. Monitor and refine automated onboarding journeys to accelerate customer time to value and reduce friction. Troubleshoot technical issues, maintain accounts, support training requests, and assist with complex cases as needed. Understand customer challenges in digital asset risk and compliance and align Elliptic solutions to their needs. Build a working understanding of APIs and product capabilities to resolve deeper technical queries. Join customer calls to diagnose blockers and support smooth adoption of the platform. Own reporting and metrics for the Support function, delivering insights that drive capacity planning and product decisions. Provide structured customer level insights for business reviews and collaborate closely with Product and Engineering. Support Sales and Customer Success Managers with technical trials, demos, and training when needed. Work closely with leadership on ensuring we're providing best in class customer support globally, in full alignment with our SLAs. Skills, Knowledge & Expertise You will be a great fit here if you: You are a natural leader and are passionate about Customer Support You love to learn about new technology and are curious about how things work under the hood Passionate about cryptocurrency and the future of finance Always take up the opportunity to broaden your knowledge and continuously improve and develop your skills Thrive working in an autonomous environment Firmly recognise that diverse and empowered teams make us stronger as individuals, a team and as a business Embody proactivity and are happy rolling up your sleeves and getting stuck in with everything required to support customers, from the day to day admin to representing Elliptic Exceptional and empathetic listener, and able to use this quality to truly understand the challenges your customers are facing You enjoy thinking creatively and problem solving under pressure Our ideal candidate has: Experience in the B2B SaaS space or a complex technical market A demonstrable interest in crypto and blockchain, and ideally experience working in this space Managed a small team in the past Implemented AI and automation frameworks at previous roles Experience working with complex technical projects Basic knowledge of crypto An interest in building knowledge of API and backend systems design Demonstrated problem solving ability A customer first attitude A high level of communication skills A positive attitude: a 'can do' approach, good work ethic and willingness to learn Have an interest in working with/supporting customers, or being client facing Bonus Points for: Experience with databases and data analysis Having worked in a startup and/or scaleup environment Experience with ticketing tools such as Zendesk Familiarity with Intercom Job Benefits Share Options Holiday - 25 days + public holidays Enjoy your birthday off work Elliptic Sabbatical: enjoy up to 3 months off after being with us for 4 years (of which 1 month is fully paid) Hybrid working and the option to work from almost anywhere for up to 90 days per year! Private Health Insurance - we use Vitality! Work Pension Scheme Quarterly full day off sites & annual company 3 day offsite $1000 Personal training budget & LinkedIn Learning subscription £500 Home office allowance Enhanced parental leave; we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and job protected leave Full access to Spill Mental Health Support Our offices provide all of the amenities you could need Work with top of the range equipment - MacBook Pro and any other equipment you need
Jan 16, 2026
Full time
Technical Customer Support Manager Department: Technical Customer Support Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Do you have a passion for crypto & blockchain? Do you love learning and immersing yourself complex technology and then using your expertise to educate others? Are you experienced in customer facing roles? If 'yes', then we want to hear from you! The impact you will have: As a Technical Customer Support Manager you will be a 'player-coach' and will play a key role in shaping our global Technical Customer Support team at scale, while supporting and leading our growth and expansion in the region and globally as a technical product expert in all things Elliptic and the 'go-to' person for our customers and fellow Technical Customer Support Associates. You will be a hands on manager, tasked with creating best in class frameworks, leveraging automation and AI and mapping out our Customer Support operations at scale. Through knowledge sharing, training and advice during the initial onboarding and on an ongoing basis you become a trusted advisor to our customers ensuring continued customer satisfaction, while also becoming a subject matter expert who builds scalable processes, workflows and rolls out improved automation at scale. Key Responsibilities Act as a player-coach by handling day to day support queries while fully managing the team, ensuring the department is meeting SLAs and properly processing escalations. Triage and prioritize inbound tickets, ensuring efficient workflow and consistent processes across the support queue. Optimize and streamline Customer Support workflows, identifying gaps, presenting solutions and implementing scalable improvements. Lead and support cross functional projects that enhance automation, tooling, and at scale support operations. Research, plan, and roll out automation and AI capabilities that reduce manual work and improve customer experience. Monitor and refine automated onboarding journeys to accelerate customer time to value and reduce friction. Troubleshoot technical issues, maintain accounts, support training requests, and assist with complex cases as needed. Understand customer challenges in digital asset risk and compliance and align Elliptic solutions to their needs. Build a working understanding of APIs and product capabilities to resolve deeper technical queries. Join customer calls to diagnose blockers and support smooth adoption of the platform. Own reporting and metrics for the Support function, delivering insights that drive capacity planning and product decisions. Provide structured customer level insights for business reviews and collaborate closely with Product and Engineering. Support Sales and Customer Success Managers with technical trials, demos, and training when needed. Work closely with leadership on ensuring we're providing best in class customer support globally, in full alignment with our SLAs. Skills, Knowledge & Expertise You will be a great fit here if you: You are a natural leader and are passionate about Customer Support You love to learn about new technology and are curious about how things work under the hood Passionate about cryptocurrency and the future of finance Always take up the opportunity to broaden your knowledge and continuously improve and develop your skills Thrive working in an autonomous environment Firmly recognise that diverse and empowered teams make us stronger as individuals, a team and as a business Embody proactivity and are happy rolling up your sleeves and getting stuck in with everything required to support customers, from the day to day admin to representing Elliptic Exceptional and empathetic listener, and able to use this quality to truly understand the challenges your customers are facing You enjoy thinking creatively and problem solving under pressure Our ideal candidate has: Experience in the B2B SaaS space or a complex technical market A demonstrable interest in crypto and blockchain, and ideally experience working in this space Managed a small team in the past Implemented AI and automation frameworks at previous roles Experience working with complex technical projects Basic knowledge of crypto An interest in building knowledge of API and backend systems design Demonstrated problem solving ability A customer first attitude A high level of communication skills A positive attitude: a 'can do' approach, good work ethic and willingness to learn Have an interest in working with/supporting customers, or being client facing Bonus Points for: Experience with databases and data analysis Having worked in a startup and/or scaleup environment Experience with ticketing tools such as Zendesk Familiarity with Intercom Job Benefits Share Options Holiday - 25 days + public holidays Enjoy your birthday off work Elliptic Sabbatical: enjoy up to 3 months off after being with us for 4 years (of which 1 month is fully paid) Hybrid working and the option to work from almost anywhere for up to 90 days per year! Private Health Insurance - we use Vitality! Work Pension Scheme Quarterly full day off sites & annual company 3 day offsite $1000 Personal training budget & LinkedIn Learning subscription £500 Home office allowance Enhanced parental leave; we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and job protected leave Full access to Spill Mental Health Support Our offices provide all of the amenities you could need Work with top of the range equipment - MacBook Pro and any other equipment you need
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash's platform. This role sits within our Customer Success organization and blends strategic account leadership with hands on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership. Responsibilities Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth. Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform. Become a true Nash expert - understand platform capabilities and limitations as well as anyone in the company. Use your expertise to advise customers, guide integrations, and identify improvement opportunities. Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash's internal teams. Act as the internal advocate for your accounts, ensuring their priorities are represented across cross functional initiatives. Qualifications (Must Have) 5+ years in a customer facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. Strong analytical and problem solving skills with the ability to diagnose root causes in complex systems. Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. Excellent communication and executive presence skills. Nice to Have Experience in last mile logistics, supply chain, or complex B2B SaaS systems. Experience in high growth startups or enterprise retail environments. Familiarity with tooling such as Jira, API docs, observability platforms, or engineering workflows. Background in consultative roles involving both technical depth and commercial accountability. More about Nash.AI Nash is building the logistics infrastructure for the internet Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It's a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7 Ellen and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex Palantir, MIT) and has raised funding from top investors, including Y Combinator and a16z, to build the world's best logistics infrastructure platform. We are based in SF. What You'll Love About Us Early stage, well funded startup - directly impact the company and grow your career! Quarterly broader team on sites to bond with teammates Competitive compensation and opportunity for equity Flexible paid time off Health, dental, and vision insurance
Jan 16, 2026
Full time
About the Role We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash's platform. This role sits within our Customer Success organization and blends strategic account leadership with hands on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership. Responsibilities Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth. Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform. Become a true Nash expert - understand platform capabilities and limitations as well as anyone in the company. Use your expertise to advise customers, guide integrations, and identify improvement opportunities. Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash's internal teams. Act as the internal advocate for your accounts, ensuring their priorities are represented across cross functional initiatives. Qualifications (Must Have) 5+ years in a customer facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. Strong technical fluency - comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. Strong analytical and problem solving skills with the ability to diagnose root causes in complex systems. Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. Excellent communication and executive presence skills. Nice to Have Experience in last mile logistics, supply chain, or complex B2B SaaS systems. Experience in high growth startups or enterprise retail environments. Familiarity with tooling such as Jira, API docs, observability platforms, or engineering workflows. Background in consultative roles involving both technical depth and commercial accountability. More about Nash.AI Nash is building the logistics infrastructure for the internet Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It's a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7 Ellen and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex Palantir, MIT) and has raised funding from top investors, including Y Combinator and a16z, to build the world's best logistics infrastructure platform. We are based in SF. What You'll Love About Us Early stage, well funded startup - directly impact the company and grow your career! Quarterly broader team on sites to bond with teammates Competitive compensation and opportunity for equity Flexible paid time off Health, dental, and vision insurance
Overview Client Service Executive, Institutional - UK - 850 London, United Kingdom Job Description Business Area: Client Group Location: London Reporting to: Head of Institutional Client Service EMEA Job title: Institutional Client Executive Who we're looking for We are seeking a Client Executive who is passionate about delivering excellent service to our institutional clients. You will support clients by responding to a variety of queries and requests, ranging from portfolio and performance information to legal and compliance matters, with guidance from more experienced colleagues where needed. In this role, you will help to strengthen client relationships aligning with sales teams to help drive commercial success. Acting as the 'Voice of the Client', you will ensure client needs and requirements are understood and communicated effectively across the business. You will deliver high quality servicing, addressing queries promptly and working collaboratively with internal teams to create a seamless and positive client experience. For this role fluency in English is required, as well as knowledge of an additional European language (such as German, or Italian) also necessary. About Schroders We are a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 5,000 people across six continents. We've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The location Our headquarters are located in the City of London, at the heart of the UK's financial centre. Client Group is a global division and the EMEA Client Service London's hub is in close proximity to key stakeholders (e.g. operations, legal, compliance) and is well placed to effectively deliver first class client service to our European client base and support Schroders European Sales teams. The team The London based EMEA hub is a team of Client Service representatives split across two teams (Institutional and Intermediary) both reporting to the Head of Client Service (UK & EMEA). This role will be focused on Institutional clients. What you'll do Act as a trusted point of contact for institutional clients, providing clear, accurate, and timely information, and assisting with the management of enquiries and service requests to help deliver effective resolution and support client satisfaction. Work collaboratively with internal teams to gather and share client requirements and contribute ideas for improving key client-facing processes. Help monitor and record activities related to errors, omissions, and complaints, ensuring accurate documentation and timely escalation in line with policies, while learning best practices to help minimise errors. Develop and maintain positive working relationships with the global onboarding team to stay informed about client onboarding progress and processes. With guidance, from time to time, you may be required to be involved with the on/offboarding processes for segregated mandates, supporting key stakeholders as required. Support the accurate documentation and execution of side letters, amendments, and bespoke clauses within client legal agreements, following established procedures and seeking guidance when needed. Help deliver timely client communications regarding updates, regulatory notices, and other important information, ensuring content is clear and relevant. Work closely with operations and reporting teams to help co-ordinate reporting requirements for new and existing clients, supporting the delivery of high-quality information. Collaborate with Operations and other business areas to support ongoing improvements in service delivery and help maximise value for clients. Assist in planning, coordinating, and supporting client due diligence meetings, representing Schroders and its operations in a knowledgeable and professional manner, with guidance where needed. Gather and provide information to help clients with their ad hoc requests, ensuring they are responded to efficiently and professionally. Desirable knowledge and experience requirements Experience: Ideally, you have around 1-2 years' experience in client servicing, relationship management, or a similar role within asset management or financial services, with some exposure to European institutional clients being an advantage. Industry Awareness: You have a basic understanding of asset management products and services (such as funds, mandates, and alternative investments) and are eager to learn more about the needs of institutional clients, such as pension funds and insurers. Regulatory Awareness: You are familiar with, or keen to develop your knowledge of key regulatory frameworks in Europe (for example, MiFID II, UCITS, AIFMD, SFDR) and local market practices. Client Servicing Excellence: You have some experience of providing a high standard of service to clients and supporting client relationships, acting as a reliable point of contact and responding to queries professionally. Cross-Functional Collaboration: You have worked with, or are comfortable working with, colleagues in areas like sales, investments, operations, legal, risk or compliance to help resolve client queries and support solutions. Problem-Solving: You are confident analysing information and contributing to the resolution of client queries or requests, seeking support from more experienced colleagues where appropriate. Communication Skills: You communicate clearly, both verbally and in writing, and are able to present information in a way that can be understood by a range of stakeholders. Knowledge of Custody and Settlement: You are aware of the basics of custody operations, trade settlement, and fund administration processes, and are open to developing your knowledge further in these areas. Technical Proficiency: You are comfortable using CRM and reporting systems and Microsoft Office tools such as Excel and PowerPoint. Language Skills: Fluency in English is required. Knowledge of an additional European language (such as German, or Italian) required. Client Centricity: You are committed to providing a positive experience for clients from diverse backgrounds and are motivated by helping others. Cultural Awareness: You demonstrate respect for different cultures and are interested in learning about business practices across European markets to support effective client engagement. What you'll be like Take Ownership and Deliver: You approach challenges positively and take responsibility for supporting good client outcomes. You are committed, reliable, and follow through on your tasks with care and attention. Collaborative Partner: You value working with colleagues and are eager to build positive relationships across teams. You work openly with others to overcome challenges and contribute to solutions. Innovative and Curious: You're interested in finding better ways to do things and are open to learning. You bring fresh ideas to simplify tasks and support improvements for both clients and the business. Inspiring Colleague: You contribute to the firm's values and culture by setting a good example. You appreciate your colleagues' strengths and encourage a supportive, positive team environment. Client Centric and Future-Focused: You focus on understanding and meeting clients' needs, with careful attention to detail and quality in your work. You're open to learning about industry changes and adapting when required to help provide a great service. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 549 Job Category Sales Posting Date 09/29/2025, 12:08 PM Locations 1 London Wall Place, London, EC2Y 5AU, GB
Jan 16, 2026
Full time
Overview Client Service Executive, Institutional - UK - 850 London, United Kingdom Job Description Business Area: Client Group Location: London Reporting to: Head of Institutional Client Service EMEA Job title: Institutional Client Executive Who we're looking for We are seeking a Client Executive who is passionate about delivering excellent service to our institutional clients. You will support clients by responding to a variety of queries and requests, ranging from portfolio and performance information to legal and compliance matters, with guidance from more experienced colleagues where needed. In this role, you will help to strengthen client relationships aligning with sales teams to help drive commercial success. Acting as the 'Voice of the Client', you will ensure client needs and requirements are understood and communicated effectively across the business. You will deliver high quality servicing, addressing queries promptly and working collaboratively with internal teams to create a seamless and positive client experience. For this role fluency in English is required, as well as knowledge of an additional European language (such as German, or Italian) also necessary. About Schroders We are a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 5,000 people across six continents. We've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The location Our headquarters are located in the City of London, at the heart of the UK's financial centre. Client Group is a global division and the EMEA Client Service London's hub is in close proximity to key stakeholders (e.g. operations, legal, compliance) and is well placed to effectively deliver first class client service to our European client base and support Schroders European Sales teams. The team The London based EMEA hub is a team of Client Service representatives split across two teams (Institutional and Intermediary) both reporting to the Head of Client Service (UK & EMEA). This role will be focused on Institutional clients. What you'll do Act as a trusted point of contact for institutional clients, providing clear, accurate, and timely information, and assisting with the management of enquiries and service requests to help deliver effective resolution and support client satisfaction. Work collaboratively with internal teams to gather and share client requirements and contribute ideas for improving key client-facing processes. Help monitor and record activities related to errors, omissions, and complaints, ensuring accurate documentation and timely escalation in line with policies, while learning best practices to help minimise errors. Develop and maintain positive working relationships with the global onboarding team to stay informed about client onboarding progress and processes. With guidance, from time to time, you may be required to be involved with the on/offboarding processes for segregated mandates, supporting key stakeholders as required. Support the accurate documentation and execution of side letters, amendments, and bespoke clauses within client legal agreements, following established procedures and seeking guidance when needed. Help deliver timely client communications regarding updates, regulatory notices, and other important information, ensuring content is clear and relevant. Work closely with operations and reporting teams to help co-ordinate reporting requirements for new and existing clients, supporting the delivery of high-quality information. Collaborate with Operations and other business areas to support ongoing improvements in service delivery and help maximise value for clients. Assist in planning, coordinating, and supporting client due diligence meetings, representing Schroders and its operations in a knowledgeable and professional manner, with guidance where needed. Gather and provide information to help clients with their ad hoc requests, ensuring they are responded to efficiently and professionally. Desirable knowledge and experience requirements Experience: Ideally, you have around 1-2 years' experience in client servicing, relationship management, or a similar role within asset management or financial services, with some exposure to European institutional clients being an advantage. Industry Awareness: You have a basic understanding of asset management products and services (such as funds, mandates, and alternative investments) and are eager to learn more about the needs of institutional clients, such as pension funds and insurers. Regulatory Awareness: You are familiar with, or keen to develop your knowledge of key regulatory frameworks in Europe (for example, MiFID II, UCITS, AIFMD, SFDR) and local market practices. Client Servicing Excellence: You have some experience of providing a high standard of service to clients and supporting client relationships, acting as a reliable point of contact and responding to queries professionally. Cross-Functional Collaboration: You have worked with, or are comfortable working with, colleagues in areas like sales, investments, operations, legal, risk or compliance to help resolve client queries and support solutions. Problem-Solving: You are confident analysing information and contributing to the resolution of client queries or requests, seeking support from more experienced colleagues where appropriate. Communication Skills: You communicate clearly, both verbally and in writing, and are able to present information in a way that can be understood by a range of stakeholders. Knowledge of Custody and Settlement: You are aware of the basics of custody operations, trade settlement, and fund administration processes, and are open to developing your knowledge further in these areas. Technical Proficiency: You are comfortable using CRM and reporting systems and Microsoft Office tools such as Excel and PowerPoint. Language Skills: Fluency in English is required. Knowledge of an additional European language (such as German, or Italian) required. Client Centricity: You are committed to providing a positive experience for clients from diverse backgrounds and are motivated by helping others. Cultural Awareness: You demonstrate respect for different cultures and are interested in learning about business practices across European markets to support effective client engagement. What you'll be like Take Ownership and Deliver: You approach challenges positively and take responsibility for supporting good client outcomes. You are committed, reliable, and follow through on your tasks with care and attention. Collaborative Partner: You value working with colleagues and are eager to build positive relationships across teams. You work openly with others to overcome challenges and contribute to solutions. Innovative and Curious: You're interested in finding better ways to do things and are open to learning. You bring fresh ideas to simplify tasks and support improvements for both clients and the business. Inspiring Colleague: You contribute to the firm's values and culture by setting a good example. You appreciate your colleagues' strengths and encourage a supportive, positive team environment. Client Centric and Future-Focused: You focus on understanding and meeting clients' needs, with careful attention to detail and quality in your work. You're open to learning about industry changes and adapting when required to help provide a great service. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 549 Job Category Sales Posting Date 09/29/2025, 12:08 PM Locations 1 London Wall Place, London, EC2Y 5AU, GB
