Marketing Manager, Supporter Retention Contract: Permanent Full Time, 35 hours per week Location: London UK UK hybrid working a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person Salary: £44,168 - £46,493 per year with excellent benefits. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that for everyone, everywhere. Join us, and your energy will help unlock people s potential and create a fairer future. About WaterAid We re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team Our Supporter Marketing team is a dynamic group of creative and data-driven marketers, fundraisers and campaigners responsible for the broadest spectrum of marketing activity in the UK from brand & DRTV TV, digital marketing, retention and engagement stewardship, integrated fundraising campaigns and mass public campaigning. We are pivotal in shaping the dialogue with the UK mass public and over 700,000 supporters - driving the mission to ensure everyone, everywhere has access to clean water, decent toilets, and good hygiene. This role will be a key player in this integrated, high-impact team. About the role As our Marketing Manager Supporter Retention, you will lead the development and delivery of the supporter experience, stewardship, and loyalty activity within the retention and engagement programme. Ensuring a consistently high-quality Supporter Experience. This role is responsible for strengthening the emotional connection to WaterAid s mission and maximising Brand Loyalty and Love by driving the development and optimisation of all supporter journeys and stewardship communications. In this role, you will: Supporter Experience Ownership: Act as the champion for the quality of the Supporter Experience, leading the coordination and optimisation of all automated, multi-channel supporter journeys (excluding direct appeals). Key Channel Delivery: Own the content planning, production, and delivery for core stewardship channels, including the Supporter Magazine, Welcome Journeys, and Feedback Communications. Email Programme Management: Own the day-to-day coordination of the email marketing schedule across all stewardship and engagement communications, ensuring effective sequencing and segmentation. Programme Cohesion: Work with the Senior Manager and Income Appeals Manager to ensure cohesion and alignment across all retention programmes, safeguarding a seamless supporter experience. Financial Contribution: Manage the assigned expenditure budget for the retention programme and contribute actively to annual planning and quarterly reforecasting to maximise retention benefits. Champion WaterAid s commitment to equity, inclusion and safeguarding. Requirements Retention & Stewardship Expertise: Deep expertise in developing, optimising, and coordinating complex, multi-channel supporter loyalty programmes and automated journeys. Content & Experience Focus: Proven experience in improving the quality of the Supporter Experience and managing high-quality, long-form content production (e.g., supporter magazine) to foster loyalty. Operational & Technical Skills: Strong project management skills, experience in matrix management, and proficiency in working with CRM systems and email marketing platforms. Data-Driven Mindset: Experience in using testing, segmentation, and data analysis to drive optimisation and provide clear rationale for strategic decisions. Although not essential, we d prefer you to have: Product Development: Experience in New Product Development (NPD) for fundraising or loyalty programmes (e.g. legacy or emergency funds). Professional Qualification: CIM/IDM Qualification or equivalent professional qualification. Non-Profit Experience: Prior experience working in the Non-Profit or International Development Closing date: Applications close 12:00 PM UK time on 23rd February 2026. Interviews are expected to take place week commencing 2nd March 2026. How to apply: Click Apply to upload your CV and Cover Letter. Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. Benefits 36 days holiday (including 8 Bank Holidays) Option to buy an extra 5 days annual leave Employer pension contribution up to 10 % Flexible and hybrid working arrangements Season ticket loan Free annual eye tests Give as you Earn charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals One paid volunteer day each year Our People Promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we ll change the world through water. Join us and be part of the change!
Feb 05, 2026
Full time
Marketing Manager, Supporter Retention Contract: Permanent Full Time, 35 hours per week Location: London UK UK hybrid working a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person Salary: £44,168 - £46,493 per year with excellent benefits. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that for everyone, everywhere. Join us, and your energy will help unlock people s potential and create a fairer future. About WaterAid We re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team Our Supporter Marketing team is a dynamic group of creative and data-driven marketers, fundraisers and campaigners responsible for the broadest spectrum of marketing activity in the UK from brand & DRTV TV, digital marketing, retention and engagement stewardship, integrated fundraising campaigns and mass public campaigning. We are pivotal in shaping the dialogue with the UK mass public and over 700,000 supporters - driving the mission to ensure everyone, everywhere has access to clean water, decent toilets, and good hygiene. This role will be a key player in this integrated, high-impact team. About the role As our Marketing Manager Supporter Retention, you will lead the development and delivery of the supporter experience, stewardship, and loyalty activity within the retention and engagement programme. Ensuring a consistently high-quality Supporter Experience. This role is responsible for strengthening the emotional connection to WaterAid s mission and maximising Brand Loyalty and Love by driving the development and optimisation of all supporter journeys and stewardship communications. In this role, you will: Supporter Experience Ownership: Act as the champion for the quality of the Supporter Experience, leading the coordination and optimisation of all automated, multi-channel supporter journeys (excluding direct appeals). Key Channel Delivery: Own the content planning, production, and delivery for core stewardship channels, including the Supporter Magazine, Welcome Journeys, and Feedback Communications. Email Programme Management: Own the day-to-day coordination of the email marketing schedule across all stewardship and engagement communications, ensuring effective sequencing and segmentation. Programme Cohesion: Work with the Senior Manager and Income Appeals Manager to ensure cohesion and alignment across all retention programmes, safeguarding a seamless supporter experience. Financial Contribution: Manage the assigned expenditure budget for the retention programme and contribute actively to annual planning and quarterly reforecasting to maximise retention benefits. Champion WaterAid s commitment to equity, inclusion and safeguarding. Requirements Retention & Stewardship Expertise: Deep expertise in developing, optimising, and coordinating complex, multi-channel supporter loyalty programmes and automated journeys. Content & Experience Focus: Proven experience in improving the quality of the Supporter Experience and managing high-quality, long-form content production (e.g., supporter magazine) to foster loyalty. Operational & Technical Skills: Strong project management skills, experience in matrix management, and proficiency in working with CRM systems and email marketing platforms. Data-Driven Mindset: Experience in using testing, segmentation, and data analysis to drive optimisation and provide clear rationale for strategic decisions. Although not essential, we d prefer you to have: Product Development: Experience in New Product Development (NPD) for fundraising or loyalty programmes (e.g. legacy or emergency funds). Professional Qualification: CIM/IDM Qualification or equivalent professional qualification. Non-Profit Experience: Prior experience working in the Non-Profit or International Development Closing date: Applications close 12:00 PM UK time on 23rd February 2026. Interviews are expected to take place week commencing 2nd March 2026. How to apply: Click Apply to upload your CV and Cover Letter. Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. Benefits 36 days holiday (including 8 Bank Holidays) Option to buy an extra 5 days annual leave Employer pension contribution up to 10 % Flexible and hybrid working arrangements Season ticket loan Free annual eye tests Give as you Earn charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals One paid volunteer day each year Our People Promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we ll change the world through water. Join us and be part of the change!
Due to continued success, we are looking to recruit an enthusiastic and highly motivated Team Leader to join the Test Equipment team. Overview Reporting to the Head of Manufacturing Engineering, the Test Equipment Engineering Team Leader will be responsible for leading a team of cross discipline Engineers responsible for the design, development and support of Automated Test systems used in the manufacture of secure critical communication radios and accessories. Come and join Sepura Ltd at an exciting time of growth and progress your career within this innovative technology company, based in Waterbeach, Cambridge. Role Team Leadership & Management Lead, mentor, and manage a cross-discipline team of Test Equipment development Engineers. Manage the capacity and resourcing across the team to ensure delivery in an effective and efficient manner Responsible for recruitment, objective setting, performance appraisal and staff development within the team Communicate and liaise effectively with departments across Sepura to provide progress reporting and support to the business. Technical Contribution Partner with Development, NPI and Quality teams to define DFT (Design for Test), test coverage matrices, and factory test strategies (ICT/ functional/ system/ debug & repair diagnostics). Support trial builds, production pilots, ramp readiness (capability checks, cycle time, headcount, and equipment capacity). Ensure test systems meet regulatory standards, carrier requirements and internal quality expectations, supporting efficient, high-yield production and smooth NPI ramp-up. Proactively support & maintain existing test systems in Sepura and in Contract Manufacturers to ensure production continuity Continuous Improvement Drive continuous improvements across the team including working practices, introducing automation where applicable and closing gaps in processes and systems. Monitor test equipment performance and implement improvements for accuracy, repeatability, and efficiency. Foster a culture of ownership, accountability and quality. Day to Day Our customer base includes many different industries and markets around the world. Our complete TETRA and LTE solutions have been developed specifically for users in multiple sectors to face their critical communications challenges. There is no such thing as a typical day here at Sepura. You will be supported by your manager and team, as well as collaborating with other departments across the business. Activities you will be responsible for include: Working effectively with Project Managers, Product Owners and Product Managers to ensure delivery of solutions against agreed priorities Review and approve test plans, test limits, and changes; ensure adequate test coverage across product variants Provide technical leadership to projects and problem solving Oversee design and build of new test racks and fixtures for TETRA and LTE products Working with Quality and product development teams to sustain and improve manufacturing test quality and capacity Liaising with suppliers and external partners for equipment procurement, upgrades, and repairs. What you need to succeed Must-haves: Qualifications Most applicants for this role would have started their careers with a Bachelor university degree, in electronics/mechanical engineering, computer science, or another field of engineering/science. Experience and Skills Strong people management skills - including task delegation, performance reviews, and coaching Strong technical background in either Software or Hardware Automated Test Equipment system design A proven understanding of collecting, analysing and tracking of test measurement data Experience in the design, validation and delivery of manufacturing test systems for mid volume production Proven understanding of electrical measurement, test principles and test equipment Experience in delivering solutions to complex problems Proven analytical and problem-solving skills, with strong attention to detail. Good verbal and written communication skills, including generation of test specifications, operator instructions and technical reports based on higher-level requirements. Nice to have Qualifications A Bachelor university degree, ideally in engineering or computer science, although other formal academic qualifications would be considered based on experience. Experience and Skills Statistical analysis of test measurement data Experience of implementation of machine learning and/ or AI into a manufacturing test environment Demonstratable understanding of Agile development principles
Feb 05, 2026
Full time
Due to continued success, we are looking to recruit an enthusiastic and highly motivated Team Leader to join the Test Equipment team. Overview Reporting to the Head of Manufacturing Engineering, the Test Equipment Engineering Team Leader will be responsible for leading a team of cross discipline Engineers responsible for the design, development and support of Automated Test systems used in the manufacture of secure critical communication radios and accessories. Come and join Sepura Ltd at an exciting time of growth and progress your career within this innovative technology company, based in Waterbeach, Cambridge. Role Team Leadership & Management Lead, mentor, and manage a cross-discipline team of Test Equipment development Engineers. Manage the capacity and resourcing across the team to ensure delivery in an effective and efficient manner Responsible for recruitment, objective setting, performance appraisal and staff development within the team Communicate and liaise effectively with departments across Sepura to provide progress reporting and support to the business. Technical Contribution Partner with Development, NPI and Quality teams to define DFT (Design for Test), test coverage matrices, and factory test strategies (ICT/ functional/ system/ debug & repair diagnostics). Support trial builds, production pilots, ramp readiness (capability checks, cycle time, headcount, and equipment capacity). Ensure test systems meet regulatory standards, carrier requirements and internal quality expectations, supporting efficient, high-yield production and smooth NPI ramp-up. Proactively support & maintain existing test systems in Sepura and in Contract Manufacturers to ensure production continuity Continuous Improvement Drive continuous improvements across the team including working practices, introducing automation where applicable and closing gaps in processes and systems. Monitor test equipment performance and implement improvements for accuracy, repeatability, and efficiency. Foster a culture of ownership, accountability and quality. Day to Day Our customer base includes many different industries and markets around the world. Our complete TETRA and LTE solutions have been developed specifically for users in multiple sectors to face their critical communications challenges. There is no such thing as a typical day here at Sepura. You will be supported by your manager and team, as well as collaborating with other departments across the business. Activities you will be responsible for include: Working effectively with Project Managers, Product Owners and Product Managers to ensure delivery of solutions against agreed priorities Review and approve test plans, test limits, and changes; ensure adequate test coverage across product variants Provide technical leadership to projects and problem solving Oversee design and build of new test racks and fixtures for TETRA and LTE products Working with Quality and product development teams to sustain and improve manufacturing test quality and capacity Liaising with suppliers and external partners for equipment procurement, upgrades, and repairs. What you need to succeed Must-haves: Qualifications Most applicants for this role would have started their careers with a Bachelor university degree, in electronics/mechanical engineering, computer science, or another field of engineering/science. Experience and Skills Strong people management skills - including task delegation, performance reviews, and coaching Strong technical background in either Software or Hardware Automated Test Equipment system design A proven understanding of collecting, analysing and tracking of test measurement data Experience in the design, validation and delivery of manufacturing test systems for mid volume production Proven understanding of electrical measurement, test principles and test equipment Experience in delivering solutions to complex problems Proven analytical and problem-solving skills, with strong attention to detail. Good verbal and written communication skills, including generation of test specifications, operator instructions and technical reports based on higher-level requirements. Nice to have Qualifications A Bachelor university degree, ideally in engineering or computer science, although other formal academic qualifications would be considered based on experience. Experience and Skills Statistical analysis of test measurement data Experience of implementation of machine learning and/ or AI into a manufacturing test environment Demonstratable understanding of Agile development principles
About the role We're looking for a collaborative, hands on leader to partner with our Chief Operating Officer in scaling Syntasso's Customer Success organisation. This is a foundational role where you'll shape how we engage customers, deliver value, and connect Sales, Product and Engineering through a consistent customer success framework. In this role, you will Facilitate distributed collaboration by running remote workshops, retrospectives, and technical sessions that keep teams aligned and focused on outcomes. Lead and facilitate Proof of Value (PoV) engagements, guiding teams through structured discovery, learning, and decision making while modelling Agile and XP practices that improve how platforms are designed and delivered. Guide customers through their Kratix journey, helping them build better, faster, safer platforms using modern Lean and Agile approaches. Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models informed by Lean systems of work such as Kanban and the Toyota Production System. Bridge Sales, Product and Support, ensuring customer insights and feedback continuously shape both our product and our culture. About You Skilled in facilitating remote and in person sessions from discovery workshops and retrospectives to complex technical or product decisions. Comfortable leading client engagements, guiding delivery teams, and mentoring engineers or product managers. Experienced in Agile and Lean environments, with hands on familiarity with XP, Kanban, and Toyota Production principles. Strong at defining and prioritising product features, balancing business value, user needs, and technical context. A confident communicator and coach, able to teach others and nurture high performing, collaborative teams. Deep understanding of Lean Startup principles and how to apply validated learning in delivery teams. What It's Like to Work at Syntasso Working at Syntasso means joining a close knitted, highly collaborative team that loves to learn together. We value curiosity, openness, and craftsmanship - and we give each other the space to explore new ideas while always keeping our users in mind. You'll find us pairing on problems, running regular learning sessions, and sharing ideas that often spark new improvements for Kratix or contributions back to the open source ecosystem we care about so deeply. You'll also be learning from experienced leaders who've built and scaled successful platform engineering businesses before. Our leadership team - including the founders of Kratix, and former senior leaders from organisations such as VMware and Pivotal - are deeply involved in day to day engineering and community work. They're hands on mentors who believe in empowering every team member to make an impact. We're also human. We look out for one another, we respect each other's time, and we believe balance and wellbeing are part of doing great work. Our 35 hour week and hybrid model mean you can collaborate closely while still having space for deep focus and life outside of work. Interview Process We know interviews can feel daunting, so we've designed a process that's thoughtful, inclusive, and transparent - giving you space to show your strengths and learn more about us along the way. Introduction conversation: You'll start with an informal chat with a Co Founder and VP of Engineering, Chris. This is a chance for us to learn more about your background, approach to customer success, and what draws you to Syntasso. Experience deep dive: Next, you'll meet our COO, Paula, for a deeper discussion about your experience building or scaling customer facing functions. We'll talk about how you've approached customer outcomes, stakeholder management, and cross functional collaboration. Practical session: You'll then take part in a short, realistic exercise focused on running a Proof of Value or designing a simple customer success framework. We're interested in your thinking and approach, not a polished presentation. Final conversation: You'll wrap up with one of our founders for a values and culture discussion. This is as much about shared purpose and alignment as it is about experience. Our aim is to make every stage respectful, engaging, and meaningful - ensuring you leave each conversation with a clear sense of who we are, how we work, and the impact you could have here.
Feb 04, 2026
Full time
About the role We're looking for a collaborative, hands on leader to partner with our Chief Operating Officer in scaling Syntasso's Customer Success organisation. This is a foundational role where you'll shape how we engage customers, deliver value, and connect Sales, Product and Engineering through a consistent customer success framework. In this role, you will Facilitate distributed collaboration by running remote workshops, retrospectives, and technical sessions that keep teams aligned and focused on outcomes. Lead and facilitate Proof of Value (PoV) engagements, guiding teams through structured discovery, learning, and decision making while modelling Agile and XP practices that improve how platforms are designed and delivered. Guide customers through their Kratix journey, helping them build better, faster, safer platforms using modern Lean and Agile approaches. Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models informed by Lean systems of work such as Kanban and the Toyota Production System. Bridge Sales, Product and Support, ensuring customer insights and feedback continuously shape both our product and our culture. About You Skilled in facilitating remote and in person sessions from discovery workshops and retrospectives to complex technical or product decisions. Comfortable leading client engagements, guiding delivery teams, and mentoring engineers or product managers. Experienced in Agile and Lean environments, with hands on familiarity with XP, Kanban, and Toyota Production principles. Strong at defining and prioritising product features, balancing business value, user needs, and technical context. A confident communicator and coach, able to teach others and nurture high performing, collaborative teams. Deep understanding of Lean Startup principles and how to apply validated learning in delivery teams. What It's Like to Work at Syntasso Working at Syntasso means joining a close knitted, highly collaborative team that loves to learn together. We value curiosity, openness, and craftsmanship - and we give each other the space to explore new ideas while always keeping our users in mind. You'll find us pairing on problems, running regular learning sessions, and sharing ideas that often spark new improvements for Kratix or contributions back to the open source ecosystem we care about so deeply. You'll also be learning from experienced leaders who've built and scaled successful platform engineering businesses before. Our leadership team - including the founders of Kratix, and former senior leaders from organisations such as VMware and Pivotal - are deeply involved in day to day engineering and community work. They're hands on mentors who believe in empowering every team member to make an impact. We're also human. We look out for one another, we respect each other's time, and we believe balance and wellbeing are part of doing great work. Our 35 hour week and hybrid model mean you can collaborate closely while still having space for deep focus and life outside of work. Interview Process We know interviews can feel daunting, so we've designed a process that's thoughtful, inclusive, and transparent - giving you space to show your strengths and learn more about us along the way. Introduction conversation: You'll start with an informal chat with a Co Founder and VP of Engineering, Chris. This is a chance for us to learn more about your background, approach to customer success, and what draws you to Syntasso. Experience deep dive: Next, you'll meet our COO, Paula, for a deeper discussion about your experience building or scaling customer facing functions. We'll talk about how you've approached customer outcomes, stakeholder management, and cross functional collaboration. Practical session: You'll then take part in a short, realistic exercise focused on running a Proof of Value or designing a simple customer success framework. We're interested in your thinking and approach, not a polished presentation. Final conversation: You'll wrap up with one of our founders for a values and culture discussion. This is as much about shared purpose and alignment as it is about experience. Our aim is to make every stage respectful, engaging, and meaningful - ensuring you leave each conversation with a clear sense of who we are, how we work, and the impact you could have here.
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Feb 04, 2026
Full time
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
Feb 04, 2026
Full time
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
An excellent opportunity for an Experienced CNC Programmer to join a well-established company. Job Type: Full-Time, Permanent. Salary: Up to £50,000 Per Annum, Depending on Experience. Location: Burton-on-Trent DE13. Schedule: 39hr Day shift Mon-Thu 7:30 - 16:30, Fri 7:30 - 12:30. About The Company: They are seeking an experienced CNC Programmer to join their close-knit team in Burton-on-Trent due to business expansion. The company produce a vast array of parts that cover numerous sectors within engineering. From one off parts to large batch work focusing on high value and technical parts predominantly out of exotic materials. They are looking for a confident CNC programmer that takes pride in their craftmanship and has a strong attention to detail. The ideal candidate will have a strong background in Fanuc machines, either Milling or Turning. You will be responsible for programming, setting and operating parts from billet to final part. Potential room for growth within the company. Key responsibilities: Create and optimise CNC programs using the machine controls, offline programming would be considered. Set up machines by selecting the correct work holding, tooling and approach to all Jobs Proficiency in using measuring equipment such as micrometers, bore gauges and thread gauges How to interpret and read first hand and third hand 2D drawings in Imperial and in Metric Being able to work within a team and be flexible where needed through the business Candidate Requirements: Proven experience as an online CNC Programmer Proficient in producing Programs on Fanuc control Read and interpret technical drawings Strong problem-solving skills and attention to detail good communication skills Can work independently and as part of a team Collaborating with production managers and other team members to get the most efficiency out of the machines Edit pre-written programs Preferred skills but not essential: Knowledge of working with Exotic materials; duplex, Inconel, Titanium Offline programming for future optimisation of business Creating Cad drawings on AutoCAD or similar software Programming both Milling and Turning Knowledge of Doosan Machines Benefits: Up to £50,000 Salary based on experience 33 days annual leave (including Bank holidays) Xmas shut down Free onsite Parking Opportunities of personal development and career progression 39hr Day shift Mon-Thu 7:30 - 16:30, Fri 7:30 - 12:30. Very Friendly and supportive team of engineers with a relaxed environment for work. Modern workshop with continual investment within the workshop. Full Sick pay (companies Discretion) Overtime rates x1.5 Monday to Saturday, x2 Sundays and bank holidays Free uniform and PPE Nest pension scheme Annual bonus based on company profits If you feel that you have the relative skills/attributes to fulfil this role then please apply now! The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications
Feb 04, 2026
Full time
An excellent opportunity for an Experienced CNC Programmer to join a well-established company. Job Type: Full-Time, Permanent. Salary: Up to £50,000 Per Annum, Depending on Experience. Location: Burton-on-Trent DE13. Schedule: 39hr Day shift Mon-Thu 7:30 - 16:30, Fri 7:30 - 12:30. About The Company: They are seeking an experienced CNC Programmer to join their close-knit team in Burton-on-Trent due to business expansion. The company produce a vast array of parts that cover numerous sectors within engineering. From one off parts to large batch work focusing on high value and technical parts predominantly out of exotic materials. They are looking for a confident CNC programmer that takes pride in their craftmanship and has a strong attention to detail. The ideal candidate will have a strong background in Fanuc machines, either Milling or Turning. You will be responsible for programming, setting and operating parts from billet to final part. Potential room for growth within the company. Key responsibilities: Create and optimise CNC programs using the machine controls, offline programming would be considered. Set up machines by selecting the correct work holding, tooling and approach to all Jobs Proficiency in using measuring equipment such as micrometers, bore gauges and thread gauges How to interpret and read first hand and third hand 2D drawings in Imperial and in Metric Being able to work within a team and be flexible where needed through the business Candidate Requirements: Proven experience as an online CNC Programmer Proficient in producing Programs on Fanuc control Read and interpret technical drawings Strong problem-solving skills and attention to detail good communication skills Can work independently and as part of a team Collaborating with production managers and other team members to get the most efficiency out of the machines Edit pre-written programs Preferred skills but not essential: Knowledge of working with Exotic materials; duplex, Inconel, Titanium Offline programming for future optimisation of business Creating Cad drawings on AutoCAD or similar software Programming both Milling and Turning Knowledge of Doosan Machines Benefits: Up to £50,000 Salary based on experience 33 days annual leave (including Bank holidays) Xmas shut down Free onsite Parking Opportunities of personal development and career progression 39hr Day shift Mon-Thu 7:30 - 16:30, Fri 7:30 - 12:30. Very Friendly and supportive team of engineers with a relaxed environment for work. Modern workshop with continual investment within the workshop. Full Sick pay (companies Discretion) Overtime rates x1.5 Monday to Saturday, x2 Sundays and bank holidays Free uniform and PPE Nest pension scheme Annual bonus based on company profits If you feel that you have the relative skills/attributes to fulfil this role then please apply now! The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications
About the Role as Customer Success Manager (UK) We are looking for a relationship-driven Customer Success Manager who can ensure that our customers in the UK get maximum value out of All Gravy. You will be responsible for a portfolio of live UK customers and act as their trusted adviser and strategic partner. Your focus will be on creating strong, long-term relationships and helping customers succeed - both with our platform and in their daily operations. This is a full time position based in Central London, where you will work primarily from our office with some flexibility for working from home. Remote work is not possible, as the role requires frequent collaboration with the team and meetings with customers. Your Responsibilities In this role, you will take full ownership of the customer journey after onboarding, ensuring strong customer health and long term value: 1. Customer relationship management Become the primary point of contact for your portfolio of customers Build strong, trusted relationships and drive ongoing engagement Ensure high customer satisfaction and retention 2. Strategic account ownership Drive success in key metrics such as: GRR, churn rate, and expansion opportunities Understand customers' business challenges and goals - and help them achieve measurable results Proactively identify risks, challenges, and opportunities before they escalate 3. Business insights & analytical thinking Monitor customer usage and performance data Translate insights into clear, actionable recommendations for both customers and internal teams Run regular business reviews to ensure alignment and measurable value 4. Collaboration & customer advocacy Work closely with Product, Support, Sales, and Operations to solve customer challenges and improve the customer experience Be the customer's voice internally and contribute to product development based on feedback and insights Help improve Customer Success processes and play an active role in elevating team practices ️ What does it take to thrive here? We are not looking for a specific educational background - we are looking for the right mindset. You'll thrive in the role if you are curious, commercially minded, and passionate about helping customers succeed. You'll enjoy the role if you: Have strong relationship building skills and love creating value for customers Communicate clearly, confidently, and professionally Are comfortable working with data and turning insights into decisions and recommendations Possess a solid general business understanding Can work independently but also thrive in a collaborative environment Are comfortable working with tech and SaaS products - a technical background is not required, but curiosity and willingness to learn is essential Why join All Gravy now? Direct impact: You get ownership and responsibility from day one Meaningful work: Help frontline employees improve their working lives Strong culture: Low ego, high trust, and a focus on learning, clarity, and accountability Growth opportunities: We're scaling quickly, and you can grow with us If you want to help shape the future of frontline work and build strong, lasting relationships with exciting UK brands, we'd love to hear from you!
Feb 04, 2026
Full time
About the Role as Customer Success Manager (UK) We are looking for a relationship-driven Customer Success Manager who can ensure that our customers in the UK get maximum value out of All Gravy. You will be responsible for a portfolio of live UK customers and act as their trusted adviser and strategic partner. Your focus will be on creating strong, long-term relationships and helping customers succeed - both with our platform and in their daily operations. This is a full time position based in Central London, where you will work primarily from our office with some flexibility for working from home. Remote work is not possible, as the role requires frequent collaboration with the team and meetings with customers. Your Responsibilities In this role, you will take full ownership of the customer journey after onboarding, ensuring strong customer health and long term value: 1. Customer relationship management Become the primary point of contact for your portfolio of customers Build strong, trusted relationships and drive ongoing engagement Ensure high customer satisfaction and retention 2. Strategic account ownership Drive success in key metrics such as: GRR, churn rate, and expansion opportunities Understand customers' business challenges and goals - and help them achieve measurable results Proactively identify risks, challenges, and opportunities before they escalate 3. Business insights & analytical thinking Monitor customer usage and performance data Translate insights into clear, actionable recommendations for both customers and internal teams Run regular business reviews to ensure alignment and measurable value 4. Collaboration & customer advocacy Work closely with Product, Support, Sales, and Operations to solve customer challenges and improve the customer experience Be the customer's voice internally and contribute to product development based on feedback and insights Help improve Customer Success processes and play an active role in elevating team practices ️ What does it take to thrive here? We are not looking for a specific educational background - we are looking for the right mindset. You'll thrive in the role if you are curious, commercially minded, and passionate about helping customers succeed. You'll enjoy the role if you: Have strong relationship building skills and love creating value for customers Communicate clearly, confidently, and professionally Are comfortable working with data and turning insights into decisions and recommendations Possess a solid general business understanding Can work independently but also thrive in a collaborative environment Are comfortable working with tech and SaaS products - a technical background is not required, but curiosity and willingness to learn is essential Why join All Gravy now? Direct impact: You get ownership and responsibility from day one Meaningful work: Help frontline employees improve their working lives Strong culture: Low ego, high trust, and a focus on learning, clarity, and accountability Growth opportunities: We're scaling quickly, and you can grow with us If you want to help shape the future of frontline work and build strong, lasting relationships with exciting UK brands, we'd love to hear from you!
Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. What's this role about? As part of our Retail team, you'll be joining our store in Birmingham, on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence. What you'll be doing Supporting with overseeing the day to day running of the store Identifying opportunities to drive sales and maximize profitability Achieving with the aim to exceed targeted KPI's Inspiring the team to deliver exceptional service through regular service and product training Implementing and maintaining effective and efficient operational processes, procedures and administration Supporting with recruitment and conducting performance/probation reviews Deputising in the absence of the Store Manager What you'll ideally bring to the role You'll have previous retail management experience at a similar level A passion for premium or luxury product helps, but we're open to all retail backgrounds Have a proven track record of increasing overall business performance Have a proven track record of delivering excellent customer service through your team Be highly visual and have strong commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast paced retail environment Be self motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we'll do for you Seasonal business wear allowance Generous employee discount Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Low monthly cost health support through our medical cash plan Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave Employee referral scheme Career development opportunities Apply now to start your story at Reiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
Feb 04, 2026
Full time
Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. What's this role about? As part of our Retail team, you'll be joining our store in Birmingham, on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence. What you'll be doing Supporting with overseeing the day to day running of the store Identifying opportunities to drive sales and maximize profitability Achieving with the aim to exceed targeted KPI's Inspiring the team to deliver exceptional service through regular service and product training Implementing and maintaining effective and efficient operational processes, procedures and administration Supporting with recruitment and conducting performance/probation reviews Deputising in the absence of the Store Manager What you'll ideally bring to the role You'll have previous retail management experience at a similar level A passion for premium or luxury product helps, but we're open to all retail backgrounds Have a proven track record of increasing overall business performance Have a proven track record of delivering excellent customer service through your team Be highly visual and have strong commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast paced retail environment Be self motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we'll do for you Seasonal business wear allowance Generous employee discount Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Low monthly cost health support through our medical cash plan Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave Employee referral scheme Career development opportunities Apply now to start your story at Reiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
A leading technology company in Greater London seeks a Customer Success Manager to act as a trusted partner for clients, optimizing their use of Salesforce solutions. Candidates should have over seven years of experience in Technical Customer Success or related fields, alongside strong communication skills. Responsibilities include managing customer relationships, coordinating service deliverables, and offering strategic guidance on Salesforce products. The role supports a hybrid working model, with office attendance required three days a week.
Feb 04, 2026
Full time
A leading technology company in Greater London seeks a Customer Success Manager to act as a trusted partner for clients, optimizing their use of Salesforce solutions. Candidates should have over seven years of experience in Technical Customer Success or related fields, alongside strong communication skills. Responsibilities include managing customer relationships, coordinating service deliverables, and offering strategic guidance on Salesforce products. The role supports a hybrid working model, with office attendance required three days a week.
Get Staffed Online Recruitment Limited
Reading, Berkshire
Regional Sales Manager Packaging Location: Covering the South of England Salary: £55,000 £65,000 base, plus uncapped OTE Company: Leading UK manufacturer of innovative flexible packaging solutions Our client is seeking an ambitious and driven Regional Sales Manager to lead new business growth across the South of England. This is a high-impact role within a fast-growing manufacturer renowned for innovation, technical expertise, and a strong sustainability agenda. In this role, you will own a broad territory, developing new customer relationships and uncovering opportunities across multiple sectors. You will deliver tailored packaging solutions in close collaboration with internal teams including Operations, Technical, Co-Packing, and Marketing. This is an opportunity for a proactive hunter with strong technical or packaging sales experience to make a real commercial impact. The ideal candidate will have a proven track record in B2B sales, ideally within flexible packaging, manufacturing, print, or a technical product environment. You will have demonstrated success in winning new business, not just managing accounts, and experience navigating long sales cycles and complex customer requirements. You are a results-focused, ambitious professional with excellent new business development skills. You understand margins, pricing, and profitability, and are confident in presenting and closing deals. Strong stakeholder management and organisational skills will help you collaborate effectively across teams, while your tenacity, resilience, and customer-centric mindset will drive exceptional service and results.
Feb 04, 2026
Full time
Regional Sales Manager Packaging Location: Covering the South of England Salary: £55,000 £65,000 base, plus uncapped OTE Company: Leading UK manufacturer of innovative flexible packaging solutions Our client is seeking an ambitious and driven Regional Sales Manager to lead new business growth across the South of England. This is a high-impact role within a fast-growing manufacturer renowned for innovation, technical expertise, and a strong sustainability agenda. In this role, you will own a broad territory, developing new customer relationships and uncovering opportunities across multiple sectors. You will deliver tailored packaging solutions in close collaboration with internal teams including Operations, Technical, Co-Packing, and Marketing. This is an opportunity for a proactive hunter with strong technical or packaging sales experience to make a real commercial impact. The ideal candidate will have a proven track record in B2B sales, ideally within flexible packaging, manufacturing, print, or a technical product environment. You will have demonstrated success in winning new business, not just managing accounts, and experience navigating long sales cycles and complex customer requirements. You are a results-focused, ambitious professional with excellent new business development skills. You understand margins, pricing, and profitability, and are confident in presenting and closing deals. Strong stakeholder management and organisational skills will help you collaborate effectively across teams, while your tenacity, resilience, and customer-centric mindset will drive exceptional service and results.
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Growth team at Kraken-a cross-functional group of Marketing, Product, Engineering, Design, and Analytics professionals focused on step-changing user growth and revenue across our platforms. Within the Growth organization, Product, Design, and Engineering are structured into three key groups: Acquire, Onboarding & KYC, and Engage. You'll be a critical member of the Engage group, responsible for building long-term product value and loyalty across our Kraken and Pro products-on both mobile and web. The opportunity Define the product strategy and roadmap for engagement and loyalty across Kraken and Pro, aligning it with our growth goals and business unit objectives. Own key product metrics such retention rate, session frequency, and LTV. Drive product development across the full lifecycle-from discovery and validation to launch and iteration with a focus on utility, repeat usage, and behavioral reinforcement. Develop and implement growth loops and in-product mechanics that encourage usage frequency and depth, including gamification, rewards, social features, and habit-forming design. Collaborate with Engineering, Design, and Analytics to run A/B and multivariate tests at scale, leveraging results to make fast, data-informed decisions. Partner with Marketing and Lifecycle teams to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioral insights. Design and refine client segmentation frameworks to personalize the experience and optimize journeys. Collaborate closely with Business Leads for Consumer and Pro segments to align product goals with user personas, market demands, and business objectives. Skills you should HODL 5+ years of product management experience, with 2+ years focused on engagement, retention, or lifecycle growth (preferably in crypto or fintech). Strong analytical skills with a proven ability to use data to drive decision-making. Experience in growth product management with a solid understanding of experimentation, funnel optimization, and behavioral psychology. A track record of launching successful engagement features such as notifications systems, loyalty/rewards programs, or community-driven features. Experience working with both mobile and web apps, and comfort navigating technical conversations with engineers. Deep empathy for users combined with a strong business sense. Strong communication and stakeholder management skills; you can influence at multiple levels of the organization. Enthusiasm for Bitcoin and the cryptocurrency ecosystem, with a deep belief in our mission. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Feb 04, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team This role is part of the Growth team at Kraken-a cross-functional group of Marketing, Product, Engineering, Design, and Analytics professionals focused on step-changing user growth and revenue across our platforms. Within the Growth organization, Product, Design, and Engineering are structured into three key groups: Acquire, Onboarding & KYC, and Engage. You'll be a critical member of the Engage group, responsible for building long-term product value and loyalty across our Kraken and Pro products-on both mobile and web. The opportunity Define the product strategy and roadmap for engagement and loyalty across Kraken and Pro, aligning it with our growth goals and business unit objectives. Own key product metrics such retention rate, session frequency, and LTV. Drive product development across the full lifecycle-from discovery and validation to launch and iteration with a focus on utility, repeat usage, and behavioral reinforcement. Develop and implement growth loops and in-product mechanics that encourage usage frequency and depth, including gamification, rewards, social features, and habit-forming design. Collaborate with Engineering, Design, and Analytics to run A/B and multivariate tests at scale, leveraging results to make fast, data-informed decisions. Partner with Marketing and Lifecycle teams to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioral insights. Design and refine client segmentation frameworks to personalize the experience and optimize journeys. Collaborate closely with Business Leads for Consumer and Pro segments to align product goals with user personas, market demands, and business objectives. Skills you should HODL 5+ years of product management experience, with 2+ years focused on engagement, retention, or lifecycle growth (preferably in crypto or fintech). Strong analytical skills with a proven ability to use data to drive decision-making. Experience in growth product management with a solid understanding of experimentation, funnel optimization, and behavioral psychology. A track record of launching successful engagement features such as notifications systems, loyalty/rewards programs, or community-driven features. Experience working with both mobile and web apps, and comfort navigating technical conversations with engineers. Deep empathy for users combined with a strong business sense. Strong communication and stakeholder management skills; you can influence at multiple levels of the organization. Enthusiasm for Bitcoin and the cryptocurrency ecosystem, with a deep belief in our mission. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Join Barclays as a Technology Product Manager, where you'll be responsible for delivering strategy and maintaining operational integrity. You will work in alignment with the Global Team, leading a cross-functional team. The team is currently transforming into a newly structured unit. To be successful in this role, you should have: Proven experience as a Product Manager, serving critical technology-driven products. Extensive knowledge of Agile methodologies within the Product Development Lifecycle. Proven experience in Product Discovery, data analysis, and delivery methods. Other highly valued skills may include: Strong understanding of modern infrastructure architecture (containerization, virtualization, public cloud) and Site Reliability Engineering practices, including metrics and observability tools. Experience working in a finance, banking, or fintech company with an internal customer base. Certified Product Owner You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role is based in Knutsford. Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. Accountabilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development. Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team. Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance. Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
Join Barclays as a Technology Product Manager, where you'll be responsible for delivering strategy and maintaining operational integrity. You will work in alignment with the Global Team, leading a cross-functional team. The team is currently transforming into a newly structured unit. To be successful in this role, you should have: Proven experience as a Product Manager, serving critical technology-driven products. Extensive knowledge of Agile methodologies within the Product Development Lifecycle. Proven experience in Product Discovery, data analysis, and delivery methods. Other highly valued skills may include: Strong understanding of modern infrastructure architecture (containerization, virtualization, public cloud) and Site Reliability Engineering practices, including metrics and observability tools. Experience working in a finance, banking, or fintech company with an internal customer base. Certified Product Owner You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role is based in Knutsford. Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. Accountabilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development. Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team. Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance. Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Barclays Bank Plc
Great Houghton, Northamptonshire
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join a leader in engineered magnetic solutions trusted across multiple sectors Work in a collaborative, innovation-driven environment with a passionate team About Our Client Magnet Applications is a specialist division of Bunting Magnetics, a world-renowned manufacturer of magnets, magnetic assemblies, and magnetising technologies. Based in Berkhamsted in the UK ad Dubois in the US, they produce bespoke permanent magnet solutions used by leading OEMs worldwide. With a commitment to engineering excellence, quality, and continuous innovation, Magnet Applications supports customers across automotive, medical devices, industrial automation, sensors, energy systems and more. Joining the team means working with a business at the forefront of magnetic technology and long-term partner to some of the world's most technically demanding sectors. Job Description We are seeking an experienced Production Supervisor to join our magnet manufacturing company in the UK. The ideal candidate will oversee production operations, and ensure efficient distribution and warehouse stock control, with a focus on technical assemblies. They will also support the General Manager and QSHE Manager with site facilities. Oversee daily production operations and ensure schedules are met, maintaining consistent output and adherence to plans. You will be dealing with a significant number of low volume, bespoke orders as well as the high-volume orders, therefore an adaptable and problem solving mindset is essential. Supervise technical assembly activities, safeguarding quality standards and ensuring all specifications and procedures are followed. Implement and uphold production standards, procedures, and quality controls to maintain accuracy, efficiency, and compliance. Monitor key production metrics, preparing regular performance, progress, and inventory reports to support operational decisions. Manage facilities to ensure smooth and safe operation, coordinating maintenance, repairs, and adherence to all safety requirements. Oversee warehouse distribution and stock control, supporting efficient receipt, storage, dispatch, and optimisation of inventory processes. Lead and develop production team leaders, providing guidance, feedback, and support while driving continuous improvement initiatives. Drive cross-functional collaboration with warehouse, maintenance, and QSHE teams to ensure smooth, safe, and efficient end-to-end operations. The Successful Applicant The successful Production Supervisor will:- Ideally you will have an Engineering Degree and have some leadership or management experience, although there is some flexibility with this requirement. Experience in manufacturing environments involving component assembly. Knowledge of facilities management, warehouse operations, and stock control. Exposure to lean manufacturing principles as well as valuing continuous improvement, quality assurance, and high production standards. Possess an affinity with computer systems and a willingness to learn the EPICOR management system. Leadership, organisation, communication, and problem-solving abilities suited to changing production settings. Ideally educated to degree level or equivalent in Engineering, Manufacturing, or related fields, with a self-motivated and problem solving approach. Ideally you will take responsibility for the H&S for our Berkhamsted site Experience in automation would be advantageous but is not essential What's on Offer Production Supervisor Competitive salary ranging from £35,000 to £47,000 per annum. Free parking onsite at Berkhamsted Normal business hours and a excellent benefits package including a good number of holidays The opportunity to work for an organisation that embraces and encourages collaboration, innovation, and support- where your ideas genuinely shape customer success. Contact Mark Norrish Quote job ref JN-125Z Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Page Personnel.
Feb 04, 2026
Full time
Join a leader in engineered magnetic solutions trusted across multiple sectors Work in a collaborative, innovation-driven environment with a passionate team About Our Client Magnet Applications is a specialist division of Bunting Magnetics, a world-renowned manufacturer of magnets, magnetic assemblies, and magnetising technologies. Based in Berkhamsted in the UK ad Dubois in the US, they produce bespoke permanent magnet solutions used by leading OEMs worldwide. With a commitment to engineering excellence, quality, and continuous innovation, Magnet Applications supports customers across automotive, medical devices, industrial automation, sensors, energy systems and more. Joining the team means working with a business at the forefront of magnetic technology and long-term partner to some of the world's most technically demanding sectors. Job Description We are seeking an experienced Production Supervisor to join our magnet manufacturing company in the UK. The ideal candidate will oversee production operations, and ensure efficient distribution and warehouse stock control, with a focus on technical assemblies. They will also support the General Manager and QSHE Manager with site facilities. Oversee daily production operations and ensure schedules are met, maintaining consistent output and adherence to plans. You will be dealing with a significant number of low volume, bespoke orders as well as the high-volume orders, therefore an adaptable and problem solving mindset is essential. Supervise technical assembly activities, safeguarding quality standards and ensuring all specifications and procedures are followed. Implement and uphold production standards, procedures, and quality controls to maintain accuracy, efficiency, and compliance. Monitor key production metrics, preparing regular performance, progress, and inventory reports to support operational decisions. Manage facilities to ensure smooth and safe operation, coordinating maintenance, repairs, and adherence to all safety requirements. Oversee warehouse distribution and stock control, supporting efficient receipt, storage, dispatch, and optimisation of inventory processes. Lead and develop production team leaders, providing guidance, feedback, and support while driving continuous improvement initiatives. Drive cross-functional collaboration with warehouse, maintenance, and QSHE teams to ensure smooth, safe, and efficient end-to-end operations. The Successful Applicant The successful Production Supervisor will:- Ideally you will have an Engineering Degree and have some leadership or management experience, although there is some flexibility with this requirement. Experience in manufacturing environments involving component assembly. Knowledge of facilities management, warehouse operations, and stock control. Exposure to lean manufacturing principles as well as valuing continuous improvement, quality assurance, and high production standards. Possess an affinity with computer systems and a willingness to learn the EPICOR management system. Leadership, organisation, communication, and problem-solving abilities suited to changing production settings. Ideally educated to degree level or equivalent in Engineering, Manufacturing, or related fields, with a self-motivated and problem solving approach. Ideally you will take responsibility for the H&S for our Berkhamsted site Experience in automation would be advantageous but is not essential What's on Offer Production Supervisor Competitive salary ranging from £35,000 to £47,000 per annum. Free parking onsite at Berkhamsted Normal business hours and a excellent benefits package including a good number of holidays The opportunity to work for an organisation that embraces and encourages collaboration, innovation, and support- where your ideas genuinely shape customer success. Contact Mark Norrish Quote job ref JN-125Z Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Page Personnel.
Role Description The AI Safety Institute research unit is looking for exceptionally motivated and talented people to join its Safeguard Analysis Team. Interventions that secure a system from abuse by bad actors will grow in importance as AI systems become more advanced and integrated into society. The AI Safety Institute's Safeguard Analysis Team researches such interventions, which it refers to as 'safeguards', evaluating protections used to secure current frontier AI systems and considering what measures could and should be used to secure such systems in the future. The Safeguard Analysis Team takes a broad view of security threats and interventions. It's keen to hire researchers with expertise developing and analysing attacks and protections for systems based on large language models, but is also keen to hire security researchers who have historically worked outside of AI, such as in - non-exhaustively - computer security, information security, web technology policy, and hardware security. Diverse perspectives and research interests are welcomed. The Team seeks people with skillsets leaning in the direction of either or both of Research Scientist and Research Engineer, recognising that some technical staff may prefer work that spans or alternates between engineering and research responsibilities. The Team's priorities include research-oriented responsibilities - like assessing the threats to frontier systems and developing novel attacks - and engineering-oriented ones, such as building infrastructure for running evaluations. In this role, you'll receive mentorship and coaching from your manager and the technical leads on your team. You'll also regularly interact with world-famous researchers and other incredible staff, including alumni from Anthropic, DeepMind, OpenAI and ML professors from Oxford and Cambridge. In addition to Junior roles, Senior, Staff and Principal RE positions are available for candidates with the required seniority and experience. Person Specification You may be a good fit if you have some of the following skills, experience and attitudes: Experience working on machine learning, AI, AI security, computer security, information security, or some other security discipline in industry, in academia, or independently. Experience working with a world-class research team comprised of both scientists and engineers (e.g. in a top-3 lab). Red-teaming experience against any sort of system. Strong written and verbal communication skills. Comprehensive understanding of large language models (e.g. GPT-4). This includes both a broad understanding of the literature, as well as hands-on experience with things like pre-training or fine-tuning LLMs. Extensive Python experience, including understanding the intricacies of the language, the good vs. bad Pythonic ways of doing things and much of the wider ecosystem/tooling. Ability to work in a self-directed way with high agency, thriving in a constantly changing environment and a steadily growing team, while figuring out the best and most efficient ways to solve a particular problem. Bring your own voice and experience but also an eagerness to support your colleagues together with a willingness to do whatever is necessary for the team's success and find new ways of getting things done. Have a sense of mission, urgency, and responsibility for success, demonstrating problem-solving abilities and preparedness to acquire any missing knowledge necessary to get the job done. Writing production quality code. Improving technical standards across a team through mentoring and feedback. Designing, shipping, and maintaining complex tech products. Salary & Benefits We are hiring individuals at all ranges of seniority and experience within the research unit, and this advert allows you to apply for any of the roles within this range. We will discuss and calibrate with you as part of the process. The full range of salaries available is as follows: L3: £65,000 - £75,000 L4: £85,000 - £95,000 L5: £105,000 - £115,000 L6: £125,000 - £135,000 L7: £145,000 There are a range of pension options available which can be found through the Civil Service website. Selection Process In accordance with the Civil Service Commission rules, the following list contains all selection criteria for the interview process. Required Experience This job advert encompasses a range of possible research and engineering roles within the Safeguard Analysis Team. The 'required' experiences listed below should be interpreted as examples of the expertise we're looking for, as opposed to a list of everything we expect to find in one applicant: Writing production quality code Writing code efficiently Python Frontier model architecture knowledge Frontier model training knowledge Model evaluations knowledge AI safety research knowledge Security research knowledge Research problem selection Research science Written communication Verbal communication Teamwork Interpersonal skills Tackle challenging problems Learn through coaching
Feb 04, 2026
Full time
Role Description The AI Safety Institute research unit is looking for exceptionally motivated and talented people to join its Safeguard Analysis Team. Interventions that secure a system from abuse by bad actors will grow in importance as AI systems become more advanced and integrated into society. The AI Safety Institute's Safeguard Analysis Team researches such interventions, which it refers to as 'safeguards', evaluating protections used to secure current frontier AI systems and considering what measures could and should be used to secure such systems in the future. The Safeguard Analysis Team takes a broad view of security threats and interventions. It's keen to hire researchers with expertise developing and analysing attacks and protections for systems based on large language models, but is also keen to hire security researchers who have historically worked outside of AI, such as in - non-exhaustively - computer security, information security, web technology policy, and hardware security. Diverse perspectives and research interests are welcomed. The Team seeks people with skillsets leaning in the direction of either or both of Research Scientist and Research Engineer, recognising that some technical staff may prefer work that spans or alternates between engineering and research responsibilities. The Team's priorities include research-oriented responsibilities - like assessing the threats to frontier systems and developing novel attacks - and engineering-oriented ones, such as building infrastructure for running evaluations. In this role, you'll receive mentorship and coaching from your manager and the technical leads on your team. You'll also regularly interact with world-famous researchers and other incredible staff, including alumni from Anthropic, DeepMind, OpenAI and ML professors from Oxford and Cambridge. In addition to Junior roles, Senior, Staff and Principal RE positions are available for candidates with the required seniority and experience. Person Specification You may be a good fit if you have some of the following skills, experience and attitudes: Experience working on machine learning, AI, AI security, computer security, information security, or some other security discipline in industry, in academia, or independently. Experience working with a world-class research team comprised of both scientists and engineers (e.g. in a top-3 lab). Red-teaming experience against any sort of system. Strong written and verbal communication skills. Comprehensive understanding of large language models (e.g. GPT-4). This includes both a broad understanding of the literature, as well as hands-on experience with things like pre-training or fine-tuning LLMs. Extensive Python experience, including understanding the intricacies of the language, the good vs. bad Pythonic ways of doing things and much of the wider ecosystem/tooling. Ability to work in a self-directed way with high agency, thriving in a constantly changing environment and a steadily growing team, while figuring out the best and most efficient ways to solve a particular problem. Bring your own voice and experience but also an eagerness to support your colleagues together with a willingness to do whatever is necessary for the team's success and find new ways of getting things done. Have a sense of mission, urgency, and responsibility for success, demonstrating problem-solving abilities and preparedness to acquire any missing knowledge necessary to get the job done. Writing production quality code. Improving technical standards across a team through mentoring and feedback. Designing, shipping, and maintaining complex tech products. Salary & Benefits We are hiring individuals at all ranges of seniority and experience within the research unit, and this advert allows you to apply for any of the roles within this range. We will discuss and calibrate with you as part of the process. The full range of salaries available is as follows: L3: £65,000 - £75,000 L4: £85,000 - £95,000 L5: £105,000 - £115,000 L6: £125,000 - £135,000 L7: £145,000 There are a range of pension options available which can be found through the Civil Service website. Selection Process In accordance with the Civil Service Commission rules, the following list contains all selection criteria for the interview process. Required Experience This job advert encompasses a range of possible research and engineering roles within the Safeguard Analysis Team. The 'required' experiences listed below should be interpreted as examples of the expertise we're looking for, as opposed to a list of everything we expect to find in one applicant: Writing production quality code Writing code efficiently Python Frontier model architecture knowledge Frontier model training knowledge Model evaluations knowledge AI safety research knowledge Security research knowledge Research problem selection Research science Written communication Verbal communication Teamwork Interpersonal skills Tackle challenging problems Learn through coaching
Overview Assistant Farm Manager - Assistant Farm Manager - Broiler Poultry - Derbyshire - Competitive Salary + Accommodation + Performance Bonus The Job An opportunity has arisen for an experienced Assistant Farm Manager to join a modern broiler farming operation in Derbyshire. Working closely with the Farm Manager, you will play a key role in running daily operations and ensuring high standards of welfare, hygiene, productivity, and site presentation. Key Responsibilities Maintain accurate livestock, feed, and stock records Assist with ordering and stock control of essential supplies Supervise and train Farm Assistants Deputise for the Farm Manager during absence, including emergency call out cover Maintain site standards in biosecurity, hygiene, and environmental management Ensure compliance with all health, safety, and welfare regulations The Company A well established, forward-thinking poultry business committed to sustainable production and high animal welfare standards. The company offers modern facilities, strong operational support, and opportunities for professional development within a supportive environment. The Candidate Previous experience within a commercial poultry or broiler farming setting Poultry Passport Level 2 or 3, or willingness to complete training Strong organisational and communication skills Ability to work independently and proactively in a fast-paced environment Computer literate with sound decision-making abilities Flexible and committed with a strong focus on animal welfare and biosecurity The Package Competitive salary On site accommodation Company performance bonus scheme Ongoing career development and industry-recognised training Professional support and growth opportunities How to Apply Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, . Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists by registering on our website: and following us on LinkedIn, Instagram, Facebook and Twitter. As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health and rural sectors, Agricultural Recruitment Specialists prioritise roles across sales, management, marketing, operations and technical and engineering fields, including international and senior-level positions within our specialised sectors. Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising and comprehensive recruitment support. To discover how we can assist in advancing your career or meeting your recruitment needs, please visit or contact our recruitment team on or on our international number: . We are renowned for connecting the finest talent throughout the world with the best brands and organisations.
Feb 04, 2026
Full time
Overview Assistant Farm Manager - Assistant Farm Manager - Broiler Poultry - Derbyshire - Competitive Salary + Accommodation + Performance Bonus The Job An opportunity has arisen for an experienced Assistant Farm Manager to join a modern broiler farming operation in Derbyshire. Working closely with the Farm Manager, you will play a key role in running daily operations and ensuring high standards of welfare, hygiene, productivity, and site presentation. Key Responsibilities Maintain accurate livestock, feed, and stock records Assist with ordering and stock control of essential supplies Supervise and train Farm Assistants Deputise for the Farm Manager during absence, including emergency call out cover Maintain site standards in biosecurity, hygiene, and environmental management Ensure compliance with all health, safety, and welfare regulations The Company A well established, forward-thinking poultry business committed to sustainable production and high animal welfare standards. The company offers modern facilities, strong operational support, and opportunities for professional development within a supportive environment. The Candidate Previous experience within a commercial poultry or broiler farming setting Poultry Passport Level 2 or 3, or willingness to complete training Strong organisational and communication skills Ability to work independently and proactively in a fast-paced environment Computer literate with sound decision-making abilities Flexible and committed with a strong focus on animal welfare and biosecurity The Package Competitive salary On site accommodation Company performance bonus scheme Ongoing career development and industry-recognised training Professional support and growth opportunities How to Apply Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, . Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists by registering on our website: and following us on LinkedIn, Instagram, Facebook and Twitter. As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health and rural sectors, Agricultural Recruitment Specialists prioritise roles across sales, management, marketing, operations and technical and engineering fields, including international and senior-level positions within our specialised sectors. Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising and comprehensive recruitment support. To discover how we can assist in advancing your career or meeting your recruitment needs, please visit or contact our recruitment team on or on our international number: . We are renowned for connecting the finest talent throughout the world with the best brands and organisations.
A fast-growing fintech company is seeking a Senior Risk Product Manager to advance its credit risk and product innovation efforts. In this hybrid role, you'll integrate data sources, lead cross-functional teams, and ensure quick credit decisions are made. Ideal candidates will have over 5 years of experience in product management, particularly within fintech or credit risk environments. Exceptional communication and technical skills are a must to thrive. Competitive salary and unlimited holiday benefits are offered.
Feb 04, 2026
Full time
A fast-growing fintech company is seeking a Senior Risk Product Manager to advance its credit risk and product innovation efforts. In this hybrid role, you'll integrate data sources, lead cross-functional teams, and ensure quick credit decisions are made. Ideal candidates will have over 5 years of experience in product management, particularly within fintech or credit risk environments. Exceptional communication and technical skills are a must to thrive. Competitive salary and unlimited holiday benefits are offered.
Job Title: Metalwork Pre-Production / Design Coordinator Location: Basildon, Essex Salary: Competitive + Benefits Job Type: Full-Time, Permanent About us For over 30 years, Brown & Carroll has been the name behind some of London's most iconic fit-out projects. From the headquarters of corporate giants like Google to landmark destinations like The Ivy, our uncompromising focus on quality has made us one of the UK's best-known specialists. Operating from our 50,000 sq ft facility in Basildon, we combine bespoke joinery with world-class architectural metalwork. When you join Brown & Carroll, you are joining a heritage-rich firm that is constantly investing in the future of manufacturing. About the role At Brown & Carroll we have a commitment to complete every project on time and on budget, which is why the role of Metalwork Pre-Production / Design Coordinator is so important. We are currently looking for someone who can generate production drawings/packs for manufacturing purposes, with details to include scheduling and procurement of materials, whilst also providing technical and resolution support for the metalwork department. You will be responsible for Pre-Production/producing drawings alongside details for manufacture and providing metalwork technical support for all projects. Key duties Responsible for identifying any potential challenges early in the project and highlighting with the Metalwork Manager in advance Actively provide design resolution for details encountered within the design / manufacture process Produce comprehensive production packs for the metalwork department in various formats, i.e., drawings, sketches, cutting lists etc. Schedule materials and draft CNC components, ensuring the procurement process is undertaken at the earliest opportunity, so not to impede the manufacture period Engage with the Metalwork Manager to achieve the most efficient and cost-effective manufacturing methods without compromising the required quality Generate requisitions for the procurement of materials, component parts & sundries etc. Ensure that the metalwork project trackers are kept up to date with all Pre-Production information About you Essential that you are fluent in AutoCAD 2D Excellent IT Skills, (Microsoft Office) Attention to detail and a strong desire for accuracy Good organisational skills A flexible and proactive approach to work Excellent communication and relationship building skills Experience within a similar role Must have right to work in the UK (Unfortunately we are unable to offer sponsorship) What we offer Top-Tier Salary: Competitive base rate plus overtime available Time to Recharge: 25 days annual leave plus bank holidays Financial Security: Death in Service cover (4x annual salary) and a company pension scheme Healthcare & Perks: Healthcare cash plan, Bounty bonus scheme, and an Electric Vehicle (EV) scheme Ease of Access: Free on-site parking and a Ride to Work scheme If this sounds like the perfect opportunity for you get in touch now, we look forward to hearing from you! Candidates with previous experience of Metalwork Pre-Production Coordinator, Pre-Production Planner, CAD Technician, Pre-Production Coordinator, AutoCAD Designer, Architectural Metalwork, Production Planner will also be considered for the role.
Feb 04, 2026
Full time
Job Title: Metalwork Pre-Production / Design Coordinator Location: Basildon, Essex Salary: Competitive + Benefits Job Type: Full-Time, Permanent About us For over 30 years, Brown & Carroll has been the name behind some of London's most iconic fit-out projects. From the headquarters of corporate giants like Google to landmark destinations like The Ivy, our uncompromising focus on quality has made us one of the UK's best-known specialists. Operating from our 50,000 sq ft facility in Basildon, we combine bespoke joinery with world-class architectural metalwork. When you join Brown & Carroll, you are joining a heritage-rich firm that is constantly investing in the future of manufacturing. About the role At Brown & Carroll we have a commitment to complete every project on time and on budget, which is why the role of Metalwork Pre-Production / Design Coordinator is so important. We are currently looking for someone who can generate production drawings/packs for manufacturing purposes, with details to include scheduling and procurement of materials, whilst also providing technical and resolution support for the metalwork department. You will be responsible for Pre-Production/producing drawings alongside details for manufacture and providing metalwork technical support for all projects. Key duties Responsible for identifying any potential challenges early in the project and highlighting with the Metalwork Manager in advance Actively provide design resolution for details encountered within the design / manufacture process Produce comprehensive production packs for the metalwork department in various formats, i.e., drawings, sketches, cutting lists etc. Schedule materials and draft CNC components, ensuring the procurement process is undertaken at the earliest opportunity, so not to impede the manufacture period Engage with the Metalwork Manager to achieve the most efficient and cost-effective manufacturing methods without compromising the required quality Generate requisitions for the procurement of materials, component parts & sundries etc. Ensure that the metalwork project trackers are kept up to date with all Pre-Production information About you Essential that you are fluent in AutoCAD 2D Excellent IT Skills, (Microsoft Office) Attention to detail and a strong desire for accuracy Good organisational skills A flexible and proactive approach to work Excellent communication and relationship building skills Experience within a similar role Must have right to work in the UK (Unfortunately we are unable to offer sponsorship) What we offer Top-Tier Salary: Competitive base rate plus overtime available Time to Recharge: 25 days annual leave plus bank holidays Financial Security: Death in Service cover (4x annual salary) and a company pension scheme Healthcare & Perks: Healthcare cash plan, Bounty bonus scheme, and an Electric Vehicle (EV) scheme Ease of Access: Free on-site parking and a Ride to Work scheme If this sounds like the perfect opportunity for you get in touch now, we look forward to hearing from you! Candidates with previous experience of Metalwork Pre-Production Coordinator, Pre-Production Planner, CAD Technician, Pre-Production Coordinator, AutoCAD Designer, Architectural Metalwork, Production Planner will also be considered for the role.
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Feb 04, 2026
Full time
About Sequence Backed by a16z and Salesforce Ventures, Sequence is reinventing the accounts receivable category, building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure. The team behind Sequence has decades of experience building and operating category-defining marketplace, machine learning, fintech, and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office, doing your best work with talented, ambitious and creative teammates. Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows, so they can stay completely focused on their mission without worrying about billing. At the end of your career, we want you to look back at your time with Sequence and say it was the best job you ever had. The role We're looking for our Founding Customer Success Manager to join Sequence and become the beating heart of our customer's product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You'll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function. What you'll do Manage the customer implementation lifecycle from signature to go-live Translate complex customer pricing models into the Sequence data model Work closely with our GTM team on upsell and renewal opportunities Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday Build the playbook and scale our onboarding and product specialist team right next to our C-level team Who you'll be 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity Strong communications skills and attention to detail Comfortable communicating and building relationships with technical and non-technical stakeholders This is a great fit if you Enjoy being hands-on with customers and detailed product implementations Want to work as part of a small, fast-moving team Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions Want to work on something new. The biggest product and company decisions still lie ahead of us Enjoy the uncertainty and unpredictability that comes with an early stage company Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering This won't be the right role if you You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. Want all of the benefits that come with an larger, established tech company You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity The Interview Process We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. 15-minute screening call with Hiring Manager (Enda, COO) 45-minute product assessment with Hiring Manager (Enda, COO) and Founding Solutions Engineer (Killian) 30-minute role/cultural fit call with Founder (Riya, CEO) 30-minute role/cultural fit with our Head of Product (Merlin)
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes. We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. The role This role sits at the intersection of customer success, product, and commercial growth. You will: Ensure customers realise clear, measurable value from our Data Hub product Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts Support configuration and implementation during the sales and onboarding journey Investigate and resolve data and integration issues Identify and seed upsell and cross sell opportunities Manage relationships with labs, suppliers, and third party integrators, building trust and credibility with partners over time This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams. 3-6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment Experience supporting data driven or integrated products (APIs, platforms, analytics tools) Comfortable working with imperfect data and complex integrations Strong analytical mindset, comfortable interrogating data and logs Commercially aware, understanding how value links to revenue Confident managing customers and partners through ambiguity Able to balance customer advocacy with internal delivery realities Structured, calm, and credible under pressure 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones Private Healthcare through AXA Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully
Feb 04, 2026
Full time
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes. We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. The role This role sits at the intersection of customer success, product, and commercial growth. You will: Ensure customers realise clear, measurable value from our Data Hub product Own customer success from paid trial through steady-state usage, supporting conversion of paid trials into full contracts Support configuration and implementation during the sales and onboarding journey Investigate and resolve data and integration issues Identify and seed upsell and cross sell opportunities Manage relationships with labs, suppliers, and third party integrators, building trust and credibility with partners over time This is not a reactive support role. You will be expected to proactively analyse data, challenge assumptions, and influence both customers and internal teams. 3-6+ years in Customer Success, Technical Account Management, or Solutions Consulting in a SaaS environment Experience supporting data driven or integrated products (APIs, platforms, analytics tools) Comfortable working with imperfect data and complex integrations Strong analytical mindset, comfortable interrogating data and logs Commercially aware, understanding how value links to revenue Confident managing customers and partners through ambiguity Able to balance customer advocacy with internal delivery realities Structured, calm, and credible under pressure 25 days + Bank Holidays. We also close over the end of year holiday so you can spend more time with your loved ones Private Healthcare through AXA Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses Cycle to Work Scheme so you can help reduce emissions but still get from A to B easily A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully