White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally. We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business, elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. <
Apr 06, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally. We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business, elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. <
Health and Safety Manager Chelmsford 70,000 + Additional Benefits Are you ready to take ownership of health and safety in a hands-on, operational role, supporting a diverse range of factory environments? Can you bring the confidence to engage with everyone from the shop floor to senior management, helping to build on a strong safety culture that's still growing and developing? Would you thrive in a close-knit, fast-paced business, where good practice and people development are at the heart of everything they do? If these questions resonate, this Health and Safety Manager role could be a great fit. The business functions in four dynamic sites across Essex, from packaging and distribution to food processing and manufacturing. Responsibilities of the Health and Safety Manager will include: Owning health and safety across four nearby manufacturing and packing sites, with a strong on-site presence and close partnership with production, engineering and quality teams. Acting as the visible lead for health and safety, coaching managers and supervisors to improve behaviours, engagement and day-to-day standards. Providing hands-on technical leadership across key risk areas such as PUWER, workplace transport and manual handling, using external support where needed. Driving a positive safety culture in a rapidly growing business, strengthening consultation, engagement and systems in line with ISO 45001 and ISO 14001. The successful Health and Safety Manager will have: Between 5 and 8 years within Health and Safety, ideally within food manufacturing or a similar fast-paced operational environment. Strong presence and credibility, with the confidence to lead discussions, run meetings and present to mixed groups across the business. A hands-on, people-focused approach, able to engage a workforce with low historic participation and drive real behavioral changes. NEBOSH General (or equivalent) as a minimum, with solid technical knowledge across areas such as PUWER and workplace transport; experience working with ISO systems would be beneficial. What does the Health and Safety Manager offer you? A salary of up to 70,000 for the right person, plus access to company vehicles for site travel. A key role in a rapidly growing business that has more than doubled in size in recent years and continues to invest in people, sites and systems, including an ongoing, state-of-the-art site development. The opportunity to shape and lead health and safety in a business with low bureaucracy, where decisions can be made quickly with the right justification. A highly visible position where you can make a genuine impact day to day, working with proactive teams who are open to change and improvement. This is a pivotal role for a confident, hands-on professional who can work collaboratively, lead by example, and establish structure and accountability from day one. A valid UK driver's license is essential. For more information on this opportunity or to discuss your next career move, contact Ben Francis on (phone number removed) or apply here. Irwin and Colton are a specialist Health and Safety recruitment company, based in the South East of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Take a look at other opportunities here . Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed)
Apr 06, 2026
Full time
Health and Safety Manager Chelmsford 70,000 + Additional Benefits Are you ready to take ownership of health and safety in a hands-on, operational role, supporting a diverse range of factory environments? Can you bring the confidence to engage with everyone from the shop floor to senior management, helping to build on a strong safety culture that's still growing and developing? Would you thrive in a close-knit, fast-paced business, where good practice and people development are at the heart of everything they do? If these questions resonate, this Health and Safety Manager role could be a great fit. The business functions in four dynamic sites across Essex, from packaging and distribution to food processing and manufacturing. Responsibilities of the Health and Safety Manager will include: Owning health and safety across four nearby manufacturing and packing sites, with a strong on-site presence and close partnership with production, engineering and quality teams. Acting as the visible lead for health and safety, coaching managers and supervisors to improve behaviours, engagement and day-to-day standards. Providing hands-on technical leadership across key risk areas such as PUWER, workplace transport and manual handling, using external support where needed. Driving a positive safety culture in a rapidly growing business, strengthening consultation, engagement and systems in line with ISO 45001 and ISO 14001. The successful Health and Safety Manager will have: Between 5 and 8 years within Health and Safety, ideally within food manufacturing or a similar fast-paced operational environment. Strong presence and credibility, with the confidence to lead discussions, run meetings and present to mixed groups across the business. A hands-on, people-focused approach, able to engage a workforce with low historic participation and drive real behavioral changes. NEBOSH General (or equivalent) as a minimum, with solid technical knowledge across areas such as PUWER and workplace transport; experience working with ISO systems would be beneficial. What does the Health and Safety Manager offer you? A salary of up to 70,000 for the right person, plus access to company vehicles for site travel. A key role in a rapidly growing business that has more than doubled in size in recent years and continues to invest in people, sites and systems, including an ongoing, state-of-the-art site development. The opportunity to shape and lead health and safety in a business with low bureaucracy, where decisions can be made quickly with the right justification. A highly visible position where you can make a genuine impact day to day, working with proactive teams who are open to change and improvement. This is a pivotal role for a confident, hands-on professional who can work collaboratively, lead by example, and establish structure and accountability from day one. A valid UK driver's license is essential. For more information on this opportunity or to discuss your next career move, contact Ben Francis on (phone number removed) or apply here. Irwin and Colton are a specialist Health and Safety recruitment company, based in the South East of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health and Safety Director through to Health and Safety Advisor positions. Take a look at other opportunities here . Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed)
We're growing fast and we're looking for a commercially strong, operationally sharp Senior Project Quantity Surveyor to help shape the next stage of our journey. We are looking for someone to take ownership of all post-award commercial and scope-validation activities once a project is marked "Closed Won" in Salesforce. This includes verifying the BOQ, undertaking site surveys, preparing operational scopes and cost sheets, managing valuations, and ensuring commercial control throughout the delivery of fire doors, fire stopping, and wider passive fire protection projects. Why Join Us? This isn't just another QS role, it's a chance to shape the commercial direction of a growing specialist contractor. You'll get: A pathway to Commercial Manager Direct influence over profitability, strategy and operational excellence Exposure to high-profile, prestigious estates across London & the UK A high-performance, digitally-enabled working environment 25 days holiday + bank holidays Pension + ongoing development opportunities About Onyx Fire & Security Onyx Fire & Security is one of the UK's leading fire safety specialists, delivering critical life-safety systems across commercial, residential and hotel & leisure sectors. Since 2008, we've focused on creating safer buildings through: Mechanical & Electrical Smoke Control Passive Fire Protection Fire Engineering & Asset Management We're a growing, ambitious SME with a strong operational culture and this role will be central to shaping our commercial success as we scale. The Role: As our Senior Operational QS, you will be the commercial lead from the moment a project becomes live. You'll take full ownership of scope validation, operational documentation, commercial controls and ongoing financial performance backed by a junior QS reporting into you. You'll work closely with the Head of Projects while overseeing project values from £200k to £3m, typically lasting 2-10 months. What You'll Be Responsible For Validating sold scopes and converting BOQs into operational documentation Visiting sites to verify quantities, access, constraints and real-world conditions Completing measured surveys for fire doors, fire stopping and passive fire works Producing Scope of Works packs and updating cost sheets Preparing monthly valuations and signing off works completed on site Preparing, negotiating and agreeing variations Leading commercial discussions with clients and internal stakeholders Overseeing projects under JCT contracts, including variations, claims and disputes Managing pricing strategy, margin control and commercial forecasting Owning the CVR process and ensuring commercial visibility across each project Acting as a trusted commercial advisor to the Head of Projects Scope & Costing Documentation Produce a formal Scope of Works Pack, including drawings, schedules, measured surveys and technical clarifications. Prepare the Operational Costing Sheet, including labour, materials, access requirements, prelims, and subcontractor packages. Clean up / restructure sales BOQs to ensure operational clarity and compliance with BM Trada / ASFP / project-specific requirements. Stakeholder & Client Interface Liaise with Project Managers, Site Managers, Sales, and the Client team to ensure all commercial matters are managed professionally. Respond to commercial queries, RFIs, and contract-related correspondence. Support the operational team in delivering high-quality, compliant works in line with the programme. Compliance & Quality Ensure all commercial outputs align with compliance frameworks (BM Trada, ASFP, Building Safety Act, and client-specific standards). Support the creation of design packs and technical documentation where required. About You: The Person Who Will Excel Here We're looking for someone who combines commercial sharpness with operational instinct, someone who thrives in a role with both structure and autonomy. Experience & Technical Strengths 5+ years QS experience (ideally in fire protection or a specialist MEP subcontractor) Strong measured survey capability Excellent document-production and client-facing communication Solid Excel/Sheets skills and BOQ understanding Proven track record of managing JCT contracts Experience managing valuations, variations and financial control Chartered Surveyor (RICS) or equivalent Experience working with Salesforce, OneTrace, Procore or similar systems. Understanding of BM Trada schemes / ASFP guidance / BSA Golden Thread requirements. Full UK driving licence. Traits & Mindset Commercially ambitious with strong attention to detail Proactive, structured and able to work independently Confident in negotiations and client conversations Strong leadership potential, capable of developing a junior QS Comfortable in a fast-moving, scaling SME environment Strategic thinker with the ability to forecast, challenge and improve processes How to Apply: If you are intersted in this position and would like to learn more we would love to hear from you. Please attach your CV to the link provided and we will be in contact.
Apr 06, 2026
Full time
We're growing fast and we're looking for a commercially strong, operationally sharp Senior Project Quantity Surveyor to help shape the next stage of our journey. We are looking for someone to take ownership of all post-award commercial and scope-validation activities once a project is marked "Closed Won" in Salesforce. This includes verifying the BOQ, undertaking site surveys, preparing operational scopes and cost sheets, managing valuations, and ensuring commercial control throughout the delivery of fire doors, fire stopping, and wider passive fire protection projects. Why Join Us? This isn't just another QS role, it's a chance to shape the commercial direction of a growing specialist contractor. You'll get: A pathway to Commercial Manager Direct influence over profitability, strategy and operational excellence Exposure to high-profile, prestigious estates across London & the UK A high-performance, digitally-enabled working environment 25 days holiday + bank holidays Pension + ongoing development opportunities About Onyx Fire & Security Onyx Fire & Security is one of the UK's leading fire safety specialists, delivering critical life-safety systems across commercial, residential and hotel & leisure sectors. Since 2008, we've focused on creating safer buildings through: Mechanical & Electrical Smoke Control Passive Fire Protection Fire Engineering & Asset Management We're a growing, ambitious SME with a strong operational culture and this role will be central to shaping our commercial success as we scale. The Role: As our Senior Operational QS, you will be the commercial lead from the moment a project becomes live. You'll take full ownership of scope validation, operational documentation, commercial controls and ongoing financial performance backed by a junior QS reporting into you. You'll work closely with the Head of Projects while overseeing project values from £200k to £3m, typically lasting 2-10 months. What You'll Be Responsible For Validating sold scopes and converting BOQs into operational documentation Visiting sites to verify quantities, access, constraints and real-world conditions Completing measured surveys for fire doors, fire stopping and passive fire works Producing Scope of Works packs and updating cost sheets Preparing monthly valuations and signing off works completed on site Preparing, negotiating and agreeing variations Leading commercial discussions with clients and internal stakeholders Overseeing projects under JCT contracts, including variations, claims and disputes Managing pricing strategy, margin control and commercial forecasting Owning the CVR process and ensuring commercial visibility across each project Acting as a trusted commercial advisor to the Head of Projects Scope & Costing Documentation Produce a formal Scope of Works Pack, including drawings, schedules, measured surveys and technical clarifications. Prepare the Operational Costing Sheet, including labour, materials, access requirements, prelims, and subcontractor packages. Clean up / restructure sales BOQs to ensure operational clarity and compliance with BM Trada / ASFP / project-specific requirements. Stakeholder & Client Interface Liaise with Project Managers, Site Managers, Sales, and the Client team to ensure all commercial matters are managed professionally. Respond to commercial queries, RFIs, and contract-related correspondence. Support the operational team in delivering high-quality, compliant works in line with the programme. Compliance & Quality Ensure all commercial outputs align with compliance frameworks (BM Trada, ASFP, Building Safety Act, and client-specific standards). Support the creation of design packs and technical documentation where required. About You: The Person Who Will Excel Here We're looking for someone who combines commercial sharpness with operational instinct, someone who thrives in a role with both structure and autonomy. Experience & Technical Strengths 5+ years QS experience (ideally in fire protection or a specialist MEP subcontractor) Strong measured survey capability Excellent document-production and client-facing communication Solid Excel/Sheets skills and BOQ understanding Proven track record of managing JCT contracts Experience managing valuations, variations and financial control Chartered Surveyor (RICS) or equivalent Experience working with Salesforce, OneTrace, Procore or similar systems. Understanding of BM Trada schemes / ASFP guidance / BSA Golden Thread requirements. Full UK driving licence. Traits & Mindset Commercially ambitious with strong attention to detail Proactive, structured and able to work independently Confident in negotiations and client conversations Strong leadership potential, capable of developing a junior QS Comfortable in a fast-moving, scaling SME environment Strategic thinker with the ability to forecast, challenge and improve processes How to Apply: If you are intersted in this position and would like to learn more we would love to hear from you. Please attach your CV to the link provided and we will be in contact.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Working hours: This role is available on a part-time, job-share or full-time basis Location: London/hybrid working Closing date for applications: 8th April 2026 The opportunity Are you looking to step up in your actuarial/pricing career? Are you looking to have your voice heard and make a real, measurable impact on our business? Are you looking for variety in your role whilst working alongside some of the best actuaries, data scientists and underwriters in the market? Are you excited about joining a team that is constantly looking to innovate and explore the art of the possible? If so, this could be your next role and we would love to hear from you! The location of this role can be flexible but travel to meet other team members and stakeholders in our London office on a regular basis will be required. As part of our hybrid working approach, you'll also have the opportunity to work from home as well as joining our team in Mark Lane, London. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at the interview about the flexibility you may need. What will you be doing? We have three management roles available within our Commercial Lines Pricing team, spanning a range of products including Casualty, Motor, Financial Lines, Energy, Marine & Construction. These roles focus on our Corporate business meaning that you get to work on some of the largest and most complex insurance programmes in the market. You will primarily be responsible for assisting Commercial underwriting teams in bespoke pricing and performance analysis. Support the delivery of pricing and portfolio management solutions, across multiple portfolios, through advanced analytics, data analysis and modelling. Collaborate closely with local underwriting functions and Group actuarial and underwriting teams to scope, build, develop, document, and maintain pricing tools. Price large individual accounts, often across multiple lines of business, while tailoring your approach and pricing techniques to the unique specifics of these highly complex risks. Provide regular training and support to the actuarial and underwriting communities with a specific focus on best practice. Collaborate with subject matter experts across claims, reserving, underwriting and finance to develop Country Underwriting Plan, demonstrating increasing knowledge of relevant disciplines and procedures, informing portfolio insights and profitability, and providing first class service and analysis to local management and stakeholders. Manage a team, supporting junior analysts with their personal development and coaching them in their technical and non technical skills. Responsibility for multiple lines of business within your portfolio, including ownership of technical price assumptions and input into market pricing decisions. Regular monitoring and reporting of key trends and performance to senior stakeholders in the UK and to Group. Develop and maintain pricing and underwriting systems and incorporate efficiencies or improvements. Role model and contribute to a positive and supportive team culture. What are we looking for? Educated to degree level Qualified actuary / preferred but not essential Experience gained in an actuarial / commercial lines role (ideally commercial lines / London market) Excellent knowledge of actuarial professional guidance Market, risk and business awareness Excellent knowledge of insurance products and industry Highly numerate and analytical Technical experience - MS Office suite, coding languages (R/Python, VBA, SQL) Communication and interpersonal skills Ability to manage own and other team members work portfolio As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. Benefits Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. 12% defined non contributory pension scheme. Annual company bonus. Income protection. Life cover - four times your salary. 28 days holiday a year plus bank holidays. Option to swap UK bank holidays for days off that have cultural or religious significance. Option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Access to private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. Creating a brighter, more sustainable future underpins all that we do. Charitable arm - Zurich Community Trust has awarded grants and volunteered time to deserving causes valued at over £90 million. Our Culture At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to desirable causes in the UK valued at over £90 million. Join us Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Apr 06, 2026
Full time
Working hours: This role is available on a part-time, job-share or full-time basis Location: London/hybrid working Closing date for applications: 8th April 2026 The opportunity Are you looking to step up in your actuarial/pricing career? Are you looking to have your voice heard and make a real, measurable impact on our business? Are you looking for variety in your role whilst working alongside some of the best actuaries, data scientists and underwriters in the market? Are you excited about joining a team that is constantly looking to innovate and explore the art of the possible? If so, this could be your next role and we would love to hear from you! The location of this role can be flexible but travel to meet other team members and stakeholders in our London office on a regular basis will be required. As part of our hybrid working approach, you'll also have the opportunity to work from home as well as joining our team in Mark Lane, London. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at the interview about the flexibility you may need. What will you be doing? We have three management roles available within our Commercial Lines Pricing team, spanning a range of products including Casualty, Motor, Financial Lines, Energy, Marine & Construction. These roles focus on our Corporate business meaning that you get to work on some of the largest and most complex insurance programmes in the market. You will primarily be responsible for assisting Commercial underwriting teams in bespoke pricing and performance analysis. Support the delivery of pricing and portfolio management solutions, across multiple portfolios, through advanced analytics, data analysis and modelling. Collaborate closely with local underwriting functions and Group actuarial and underwriting teams to scope, build, develop, document, and maintain pricing tools. Price large individual accounts, often across multiple lines of business, while tailoring your approach and pricing techniques to the unique specifics of these highly complex risks. Provide regular training and support to the actuarial and underwriting communities with a specific focus on best practice. Collaborate with subject matter experts across claims, reserving, underwriting and finance to develop Country Underwriting Plan, demonstrating increasing knowledge of relevant disciplines and procedures, informing portfolio insights and profitability, and providing first class service and analysis to local management and stakeholders. Manage a team, supporting junior analysts with their personal development and coaching them in their technical and non technical skills. Responsibility for multiple lines of business within your portfolio, including ownership of technical price assumptions and input into market pricing decisions. Regular monitoring and reporting of key trends and performance to senior stakeholders in the UK and to Group. Develop and maintain pricing and underwriting systems and incorporate efficiencies or improvements. Role model and contribute to a positive and supportive team culture. What are we looking for? Educated to degree level Qualified actuary / preferred but not essential Experience gained in an actuarial / commercial lines role (ideally commercial lines / London market) Excellent knowledge of actuarial professional guidance Market, risk and business awareness Excellent knowledge of insurance products and industry Highly numerate and analytical Technical experience - MS Office suite, coding languages (R/Python, VBA, SQL) Communication and interpersonal skills Ability to manage own and other team members work portfolio As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. Benefits Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. 12% defined non contributory pension scheme. Annual company bonus. Income protection. Life cover - four times your salary. 28 days holiday a year plus bank holidays. Option to swap UK bank holidays for days off that have cultural or religious significance. Option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave. Access to private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners. Creating a brighter, more sustainable future underpins all that we do. Charitable arm - Zurich Community Trust has awarded grants and volunteered time to deserving causes valued at over £90 million. Our Culture At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to desirable causes in the UK valued at over £90 million. Join us Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Regulatory Affairs Officer Job Type: Permanent We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About the Unit Yara Pocklington is part of the global company Yara International ASA and is a leader in the product development, manufacture and marketing of speciality nutrients & biostimulant products for use in regenerative agriculture worldwide. The business has grown significantly in recent years and has continued ambitious growth objectives for its Biological products. To meet this growth a new Global Production plant is currently being built in Howden, UK. We are seeking a Regulatory Affairs Officer to join our team. The Regulatory Affairs team is responsible for ensuring that all YaraVita and YaraAmplix products meet regulatory requirements across global markets. This includes maintaining compliance with local and international chemical and fertiliser regulations through the management of technical documentation, label content, regulatory submissions, and ongoing monitoring of market-specific requirements. Reporting to the Regulatory Affairs & Packaging Design Manager in this role, you will be responsible for ensuring product compliance for all YaraVita/ YaraAmplix brand products with local and international chemical and fertilizer regulations. In this role, you will work with product data, contribute to project activities, and collaborate closely with internal teams and external authorities to support the successful launch of new products and ensure continued compliance of existing ones. This is an excellent opportunity to join a collaborative team and make a meaningful impact at a global level. Responsibilities Support and maintain global product registrations for a portfolio of 500+ products manufactured at Yara Pocklington. Support registration-related administrative activities, including payments and subscription renewals. Assist the Regulatory Affairs team in the development, update, and management of EU Fertilising Products Regulation (FPR) dossiers. Prepare high-quality technical documentation to support regulatory submissions and ensure ongoing compliance. Safeguard confidentiality, including managing and overseeing NDAs with external stakeholders. Work closely with the Biostimulant Regulatory team to ensure products comply with relevant regulatory frameworks. Provide technical guidance to the Quality Control team on documentation requirements for global regulatory compliance. Collaborate with Product Development to ensure all ingredients meet global chemical regulatory standards. Liaise with external suppliers to obtain and validate product compliance information. Review internal processes and documentation to ensure alignment with regulatory requirements and best practices. Support global packaging development projects and provide support to ensure label compliance across markets. Update and maintain label text in line with applicable fertiliser regulations and packaging design requirements. Profile 'A' level education, preferably English / Business Admin / Chemistry / Maths Minimum 3 years of experience on product registrations/regulatory affairs High level of IT competence in particular, Microsoft Office Suite, SAP Project Management and change management experience Excellent attention to detail Additional Information In addition to a great place to work, Yara offer an attractive rewards package including: 25 days holiday (plus option to buy 5 more) Vitality Private Health 10% employer Pension Contributions Life Assurance Wide range of personal development opportunities Inclusion & Wellbeing Activities (including football, badminton, tennis, running and walking) Please send your CV by clicking the button "Apply now". CV's sent via email will not be accepted. Apply no later than 19th April 2026 Knowledge grows through differences Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchoredDiversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
Apr 06, 2026
Full time
Regulatory Affairs Officer Job Type: Permanent We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About the Unit Yara Pocklington is part of the global company Yara International ASA and is a leader in the product development, manufacture and marketing of speciality nutrients & biostimulant products for use in regenerative agriculture worldwide. The business has grown significantly in recent years and has continued ambitious growth objectives for its Biological products. To meet this growth a new Global Production plant is currently being built in Howden, UK. We are seeking a Regulatory Affairs Officer to join our team. The Regulatory Affairs team is responsible for ensuring that all YaraVita and YaraAmplix products meet regulatory requirements across global markets. This includes maintaining compliance with local and international chemical and fertiliser regulations through the management of technical documentation, label content, regulatory submissions, and ongoing monitoring of market-specific requirements. Reporting to the Regulatory Affairs & Packaging Design Manager in this role, you will be responsible for ensuring product compliance for all YaraVita/ YaraAmplix brand products with local and international chemical and fertilizer regulations. In this role, you will work with product data, contribute to project activities, and collaborate closely with internal teams and external authorities to support the successful launch of new products and ensure continued compliance of existing ones. This is an excellent opportunity to join a collaborative team and make a meaningful impact at a global level. Responsibilities Support and maintain global product registrations for a portfolio of 500+ products manufactured at Yara Pocklington. Support registration-related administrative activities, including payments and subscription renewals. Assist the Regulatory Affairs team in the development, update, and management of EU Fertilising Products Regulation (FPR) dossiers. Prepare high-quality technical documentation to support regulatory submissions and ensure ongoing compliance. Safeguard confidentiality, including managing and overseeing NDAs with external stakeholders. Work closely with the Biostimulant Regulatory team to ensure products comply with relevant regulatory frameworks. Provide technical guidance to the Quality Control team on documentation requirements for global regulatory compliance. Collaborate with Product Development to ensure all ingredients meet global chemical regulatory standards. Liaise with external suppliers to obtain and validate product compliance information. Review internal processes and documentation to ensure alignment with regulatory requirements and best practices. Support global packaging development projects and provide support to ensure label compliance across markets. Update and maintain label text in line with applicable fertiliser regulations and packaging design requirements. Profile 'A' level education, preferably English / Business Admin / Chemistry / Maths Minimum 3 years of experience on product registrations/regulatory affairs High level of IT competence in particular, Microsoft Office Suite, SAP Project Management and change management experience Excellent attention to detail Additional Information In addition to a great place to work, Yara offer an attractive rewards package including: 25 days holiday (plus option to buy 5 more) Vitality Private Health 10% employer Pension Contributions Life Assurance Wide range of personal development opportunities Inclusion & Wellbeing Activities (including football, badminton, tennis, running and walking) Please send your CV by clicking the button "Apply now". CV's sent via email will not be accepted. Apply no later than 19th April 2026 Knowledge grows through differences Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchoredDiversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
Ensera Design is a world-class user centred innovation and product development consultancy, specializing in the medical and consumer health sectors with offices in Bristol, Colorado and New Jersey. As part of Ensera, we collaborate globally with contract manufacturing facilities in Europe, the USA, and Asia. Ensera Design is entering a key phase of growth and is looking for two experienced Talent Partners to join our team on a 6-12 month fixed term contract. In this role, you'll be responsible for delivering end to end recruitment for a portfolio of technical and specialist roles, supporting Ensera Design's internal Talent team. The role focuses on hands on delivery at pace, proactive sourcing in niche markets, and strong candidate and stakeholder engagement. You'll work closely with hiring managers and the People Team to keep hiring moving, ensure a great candidate experience, and help reduce reliance on agencies through strong direct sourcing and pipeline building. About you You're an experienced recruitment or talent professional who enjoys hands on delivery and thrives in a fast paced environment with multiple priorities. You're confident recruiting for specialist and technical roles, comfortable working in niche markets, and enjoy building strong relationships with both candidates and hiring managers. You're organised, proactive, and collaborative - able to manage several roles at once while keeping stakeholders informed and maintaining a high quality, inclusive recruitment experience. Your skills and experience Whilst you do not need to meet all of these points, please ensure you meet the majority before applying: Proven experience delivering end to end recruitment across technical, specialist or niche roles Confidence managing multiple, non repeatable vacancies concurrently, including high priority or hard to fill roles Strong proactive sourcing capability (e.g., LinkedIn Recruiter and direct search techniques) and experience engaging candidates in niche technical markets Experience contributing to, or building, talent pipelines to support direct hiring and reduce agency reliance A clear focus on a professional, inclusive and timely candidate experience Strong stakeholder management skills, with the ability to partner effectively with hiring managers throughout the recruitment process Experience maintaining accurate recruitment records and activity in an Applicant Tracking System (ATS) A collaborative working style, including willingness to support team coordination and share market insight, risks and progress with the Talent Acquisition Lead The salary for this role is up to £45,000. Please note that we ask you to provide your expected salary as part of your application. This helps us understand how you view your experience against the role's scope. Why work with us? Ensera Design offers interesting and varied work combined with a supportive team culture to provide a stimulating environment where you will have the opportunity to develop and learn from others. We offer flexible working policies where working patterns are agreed with our line managers, taking into account the role, needs of the individual, and the team. We recognise that we are only as good as our people and we know how important it is to support our team. We offer: Performance related company wide bonus. Flexible hybrid working in line with our core hours (Mon-Thu, 9:30am-12:00pm & 2:00pm-4:00pm; Fri, 9:30am-12:00pm). Private healthcare for you and your family. Enhanced maternity and paternity leave. Salary exchange pension scheme. 25 days of annual leave, plus the option to purchase up to one working week and additional days for length of service. Access to our Employee Assistance Programme and digital wellbeing platform. Cycle to Work & Electric Vehicle Lease schemes. Death in service (x4 gross salary). Training and development opportunities, including dedicated learning days and regular knowledge sharing sessions. A free lunch the first Monday of every month alongside our company wide meeting. Free breakfast every Wednesday, and plenty of opportunities to socialise, including team organized activities, summer and Christmas parties, and more. About us We are based in an iconic Grade II listed building in the heart of Bristol. Our vibrant workspace houses state of the art labs, a design studio, usability suites, and collaborative meeting spaces. Nestled in a lively neighbourhood with independent shops, we're just a short walk from Park Street, the Harbourside, and St. Nick's Markets. We are proud of our values: Find a way: We work as one team, combining our knowledge and experience to unite around a shared goal. We trust each other and do what's needed to get things done and exceed expectations. Pull together: We believe anything is possible. When faced with challenges we take the initiative, using our creative spirit and determination to find bold solutions and deliver results that move us forward. Care: We act with integrity, take pride in our work, and support each other. We each play our part to make a positive impact for our customers, our colleagues, and our planet. Our diverse, multidisciplinary team spans research, design, human factors, engineering, prototyping, manufacturing, and beyond. Together, we deliver cutting edge solutions for clients ranging from global leaders to innovative start ups, with a particular focus on medical devices, drug delivery, orthopaedics, and diagnostics. Do we sound like a good match for you? If you'd like to discuss the role or would like to discuss any reasonable adjustments you may need to make your application, we'd love to hear from you. If you think you might be the right person for us but want an informal chat first then get in touch via . Please note the deadline for this vacancy is 24 April 2026 although we reserve the right to close the vacancy earlier if we have a high level of applications. We look forward to hearing from you! At Ensera Design we believe that designing for people means including all people, starting with the team behind the work. Our human centred design ethos is rooted in empathy, and our values - pull together, find a way, and care - guide us in building a team that reflects the diversity of the world we design for. We know that different perspectives lead to better ideas, stronger collaboration, and more meaningful outcomes. If you meet the skills and experience for this role, we welcome your application - whatever your background, identity, or path into design. What matters to us is that you share our belief in purposeful, people first design.
Apr 06, 2026
Full time
Ensera Design is a world-class user centred innovation and product development consultancy, specializing in the medical and consumer health sectors with offices in Bristol, Colorado and New Jersey. As part of Ensera, we collaborate globally with contract manufacturing facilities in Europe, the USA, and Asia. Ensera Design is entering a key phase of growth and is looking for two experienced Talent Partners to join our team on a 6-12 month fixed term contract. In this role, you'll be responsible for delivering end to end recruitment for a portfolio of technical and specialist roles, supporting Ensera Design's internal Talent team. The role focuses on hands on delivery at pace, proactive sourcing in niche markets, and strong candidate and stakeholder engagement. You'll work closely with hiring managers and the People Team to keep hiring moving, ensure a great candidate experience, and help reduce reliance on agencies through strong direct sourcing and pipeline building. About you You're an experienced recruitment or talent professional who enjoys hands on delivery and thrives in a fast paced environment with multiple priorities. You're confident recruiting for specialist and technical roles, comfortable working in niche markets, and enjoy building strong relationships with both candidates and hiring managers. You're organised, proactive, and collaborative - able to manage several roles at once while keeping stakeholders informed and maintaining a high quality, inclusive recruitment experience. Your skills and experience Whilst you do not need to meet all of these points, please ensure you meet the majority before applying: Proven experience delivering end to end recruitment across technical, specialist or niche roles Confidence managing multiple, non repeatable vacancies concurrently, including high priority or hard to fill roles Strong proactive sourcing capability (e.g., LinkedIn Recruiter and direct search techniques) and experience engaging candidates in niche technical markets Experience contributing to, or building, talent pipelines to support direct hiring and reduce agency reliance A clear focus on a professional, inclusive and timely candidate experience Strong stakeholder management skills, with the ability to partner effectively with hiring managers throughout the recruitment process Experience maintaining accurate recruitment records and activity in an Applicant Tracking System (ATS) A collaborative working style, including willingness to support team coordination and share market insight, risks and progress with the Talent Acquisition Lead The salary for this role is up to £45,000. Please note that we ask you to provide your expected salary as part of your application. This helps us understand how you view your experience against the role's scope. Why work with us? Ensera Design offers interesting and varied work combined with a supportive team culture to provide a stimulating environment where you will have the opportunity to develop and learn from others. We offer flexible working policies where working patterns are agreed with our line managers, taking into account the role, needs of the individual, and the team. We recognise that we are only as good as our people and we know how important it is to support our team. We offer: Performance related company wide bonus. Flexible hybrid working in line with our core hours (Mon-Thu, 9:30am-12:00pm & 2:00pm-4:00pm; Fri, 9:30am-12:00pm). Private healthcare for you and your family. Enhanced maternity and paternity leave. Salary exchange pension scheme. 25 days of annual leave, plus the option to purchase up to one working week and additional days for length of service. Access to our Employee Assistance Programme and digital wellbeing platform. Cycle to Work & Electric Vehicle Lease schemes. Death in service (x4 gross salary). Training and development opportunities, including dedicated learning days and regular knowledge sharing sessions. A free lunch the first Monday of every month alongside our company wide meeting. Free breakfast every Wednesday, and plenty of opportunities to socialise, including team organized activities, summer and Christmas parties, and more. About us We are based in an iconic Grade II listed building in the heart of Bristol. Our vibrant workspace houses state of the art labs, a design studio, usability suites, and collaborative meeting spaces. Nestled in a lively neighbourhood with independent shops, we're just a short walk from Park Street, the Harbourside, and St. Nick's Markets. We are proud of our values: Find a way: We work as one team, combining our knowledge and experience to unite around a shared goal. We trust each other and do what's needed to get things done and exceed expectations. Pull together: We believe anything is possible. When faced with challenges we take the initiative, using our creative spirit and determination to find bold solutions and deliver results that move us forward. Care: We act with integrity, take pride in our work, and support each other. We each play our part to make a positive impact for our customers, our colleagues, and our planet. Our diverse, multidisciplinary team spans research, design, human factors, engineering, prototyping, manufacturing, and beyond. Together, we deliver cutting edge solutions for clients ranging from global leaders to innovative start ups, with a particular focus on medical devices, drug delivery, orthopaedics, and diagnostics. Do we sound like a good match for you? If you'd like to discuss the role or would like to discuss any reasonable adjustments you may need to make your application, we'd love to hear from you. If you think you might be the right person for us but want an informal chat first then get in touch via . Please note the deadline for this vacancy is 24 April 2026 although we reserve the right to close the vacancy earlier if we have a high level of applications. We look forward to hearing from you! At Ensera Design we believe that designing for people means including all people, starting with the team behind the work. Our human centred design ethos is rooted in empathy, and our values - pull together, find a way, and care - guide us in building a team that reflects the diversity of the world we design for. We know that different perspectives lead to better ideas, stronger collaboration, and more meaningful outcomes. If you meet the skills and experience for this role, we welcome your application - whatever your background, identity, or path into design. What matters to us is that you share our belief in purposeful, people first design.
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Apr 06, 2026
Full time
Travel Claims Manager Remote (UK based) Travel to Cardiff or Redhill as required £45,000 - £50,000 per annum + 10% performance based annual bonus 37.5 hours per week About the Role We're looking for an experienced Travel Claims Manager to lead the end to end delivery of our in house travel insurance claims operation. This is a senior operational role with real influence-responsible for driving customer experience, decision quality, SLA performance, and operational resilience across all claim types. Leading a fully remote claims workforce, you'll play a key role in ensuring fair, timely, and high quality outcomes for customers, while supporting operational growth, continuous improvement, and regulatory excellence. Occasional travel to our Cardiff or Redhill offices will be required for client meetings, stakeholder engagement, and training. What You'll Be Responsible For Operational Delivery & SLA Performance Own and lead the day to day performance of the travel claims operation. Manage workloads, backlogs, surge volumes, and prioritisation across multiple claim benefits and complexity levels. Ensure operational resilience during peak travel periods and incident driven events. Customer Experience Excellence Champion a customer first claims culture focused on empathy, clarity, and timely communication. Reduce avoidable customer contact by improving claim instructions, evidence requests, decision letters, and handler confidence. Ensure appropriate handling of vulnerable customers, including reasonable adjustments and clear escalation routes. Quality, Consistency & Fair Outcomes Own the operational quality framework to ensure consistent, defensible, and policy accurate decision making. Oversee audits, calibration sessions, coaching feedback loops, and quality improvement actions. Ensure claims files meet evidential and documentation standards suitable for complaints or regulatory review. People Leadership & Remote Workforce Management Lead, coach, and develop Team Leaders and supervisors managing remote claims handlers. Set clear expectations around performance, behaviours, and decision quality. Drive engagement, capability uplift, and retention through structured development and coaching. Complaints & Escalations Act as the senior escalation point for complex, sensitive, or high risk claims. Work closely with the complaints function to identify root causes and reduce complaint volumes. Support early intervention to prevent customer detriment. Management Information & Governance Own and interpret operational MI, including SLAs, quality scores, productivity, and trends. Use data to identify risk, inefficiency, or service gaps and deliver practical corrective actions. Provide regular insights and updates to senior leadership. Continuous Improvement & Growth Drive continuous improvement across workflows, SOPs, and claim pathways. Support operational growth with scalable, well governed processes and consistent training frameworks. Contribute to transformation initiatives such as system enhancements, automation, and new benefit rollouts. What We're Looking For Essential Proven leadership experience within travel insurance claims operations. Strong technical knowledge across a wide range of travel insurance claim benefits. Experience managing and developing remote teams, including performance, engagement, and quality. Demonstrated success improving customer experience, SLA performance, and claims quality. Confident decision maker with strong judgement and escalation management skills. Highly data literate, with the ability to turn MI into meaningful operational improvements. Desirable Experience supporting operational growth or scaling claims teams. Exposure to complaints handling, complex claims, or regulatory interactions. Experience contributing to transformation or change initiatives. Relevant insurance or claims qualifications, or evidence of continuous professional development. Why Join Us? Competitive salary with a 10% performance based annual bonus Fully remote working within the UK Opportunity to lead and shape a high impact claims operation Strong focus on quality, customer fairness, and professional standards Play a key role in operational improvement and future growth Apply today and take the next step in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role Are you ready to bring the world's most iconic stories to life one product at a time? This role sits at the heart of turning Warner Bros. Discovery's iconic brands into must have toys, games, and promotional products. You'll play a key role in shaping physical products that capture the creativity and storytelling our brands are known for, from concept to shelf. You'll be partnering with a diverse portfolio of licensees, including LEGO, to deliver exciting products across multiple categories and territories. You'll own the day to day development process, managing creative licensing approvals across product, packaging and marketing, while ensuring everything meets WBD's brand standards and EMEA's legal, safety and regulatory requirements. If you love the intersection of creativity and commercial impact, and want to see your work come to life on shelves across the region we'd love to hear from you! Your Role Accountabilities Work closely with licensees and other Product Development Associates to produce fresh, compelling designs that meet business needs. Understand vision and trends related to toys, games and promotional products across all segments. Design balanced graphic elements (using colour, icon size and spatial relationships) appropriate for all age segments. Translate WBD's storytelling into effective design and product applications. Apply strong toy and packaging knowledge. Conduct trend research across illustration, graphics, product and cultural influences. Understand elements of product design, development and manufacturing. Collaborate with regional franchise teams, agents, global partners, commercial and legal teams. Maintain awareness of category strategies and work toward shared creative and commercial objectives. Qualifications & Experiences Solid experience in 3D product design and/or toy manufacturing Strong ability to clearly communicate and present creative vision and ideas. Technical knowledge of manufacturing processes and product construction. Awareness of competitive businesses and market trends. Strong skills across the Adobe Creative Suite. Additional computer skills including InDesign, Word, Excel and PowerPoint. Experience using AI tools for ideation, efficiency or workflow support. Licensing business model experience. Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Apr 06, 2026
Full time
Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role Are you ready to bring the world's most iconic stories to life one product at a time? This role sits at the heart of turning Warner Bros. Discovery's iconic brands into must have toys, games, and promotional products. You'll play a key role in shaping physical products that capture the creativity and storytelling our brands are known for, from concept to shelf. You'll be partnering with a diverse portfolio of licensees, including LEGO, to deliver exciting products across multiple categories and territories. You'll own the day to day development process, managing creative licensing approvals across product, packaging and marketing, while ensuring everything meets WBD's brand standards and EMEA's legal, safety and regulatory requirements. If you love the intersection of creativity and commercial impact, and want to see your work come to life on shelves across the region we'd love to hear from you! Your Role Accountabilities Work closely with licensees and other Product Development Associates to produce fresh, compelling designs that meet business needs. Understand vision and trends related to toys, games and promotional products across all segments. Design balanced graphic elements (using colour, icon size and spatial relationships) appropriate for all age segments. Translate WBD's storytelling into effective design and product applications. Apply strong toy and packaging knowledge. Conduct trend research across illustration, graphics, product and cultural influences. Understand elements of product design, development and manufacturing. Collaborate with regional franchise teams, agents, global partners, commercial and legal teams. Maintain awareness of category strategies and work toward shared creative and commercial objectives. Qualifications & Experiences Solid experience in 3D product design and/or toy manufacturing Strong ability to clearly communicate and present creative vision and ideas. Technical knowledge of manufacturing processes and product construction. Awareness of competitive businesses and market trends. Strong skills across the Adobe Creative Suite. Additional computer skills including InDesign, Word, Excel and PowerPoint. Experience using AI tools for ideation, efficiency or workflow support. Licensing business model experience. Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you'll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we're looking for Qualified solicitor with around 5-10 years PQE (guide only). Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. PSL/Knowledge Management experience is strongly preferred. A demonstrated ability to lead, coach and inspire a team of lawyers. Understanding of the regulatory expectations around Consumer Duty is preferred. Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. Confidence in written and verbal communications, tailoring content and style to the audience as needed. Great relationship building and team working - across our business stakeholders, our broader Legal department and throughout our business' multi-functional teams. Forward thinking on maximising use of digital opportunities as part of providing legal advice. Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you'll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we're looking for Qualified solicitor with around 5-10 years PQE (guide only). Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. PSL/Knowledge Management experience is strongly preferred. A demonstrated ability to lead, coach and inspire a team of lawyers. Understanding of the regulatory expectations around Consumer Duty is preferred. Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. Confidence in written and verbal communications, tailoring content and style to the audience as needed. Great relationship building and team working - across our business stakeholders, our broader Legal department and throughout our business' multi-functional teams. Forward thinking on maximising use of digital opportunities as part of providing legal advice. Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire HR Advisor About the role Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team's workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment. What you'll do Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases. Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution. Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks. Meet case management SLAs (1 day for high cases, 3 days for all other cases). Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions. Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling. Ownership for unholding the Associate Support controls. Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates. Provide accurate and timely reporting of issues (e.g.change in case volume, increase in specific queries). Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave). Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented. Create keying guides to reflect process changes. What We're Looking For Existing HR experience/qualification. Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output. Experience overseeing a team or process. Experience of working to deadlines, and managing stakeholders. Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner Effective questioning skills to help get to the core of the associate's question. Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels, and escalate when appropriate. Attention to detail to minimise the risk of errors that adversely impact associates. The willingness to challenge the status quo and identify/drive improvement opportunities that enhance the associate experience. Technical and system confidence. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire HR Advisor About the role Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team's workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment. What you'll do Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases. Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution. Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks. Meet case management SLAs (1 day for high cases, 3 days for all other cases). Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions. Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling. Ownership for unholding the Associate Support controls. Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates. Provide accurate and timely reporting of issues (e.g.change in case volume, increase in specific queries). Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave). Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented. Create keying guides to reflect process changes. What We're Looking For Existing HR experience/qualification. Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output. Experience overseeing a team or process. Experience of working to deadlines, and managing stakeholders. Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner Effective questioning skills to help get to the core of the associate's question. Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels, and escalate when appropriate. Attention to detail to minimise the risk of errors that adversely impact associates. The willingness to challenge the status quo and identify/drive improvement opportunities that enhance the associate experience. Technical and system confidence. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager , who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Lead Hardware Engineer Location: Cambridge Salary: £70,000 - £80,000 An opportunity has arisen for an experienced Hardware Engineer to take ownership of the hardware function within a leading automotive technology business. This role offers the chance to lead the development of innovative electronic hardware for next-generation automotive systems, from concept through to production. Key Responsibilities Lead the design and delivery of electronic hardware across multiple product lines. Define and maintain hardware architecture strategies to meet performance, safety, and compliance requirements. Oversee circuit design, analysis, simulation, and validation activities. Establish and enforce best practices for schematic capture, PCB layout, and design verification. Act as the technical authority for all hardware-related matters, guiding decision-making across programmes. Mentor and support other engineers within the hardware team, fostering capability growth and knowledge sharing. Collaborate with software, systems, and test teams to ensure seamless product integration. Drive continuous improvement in reliability, manufacturability, and cost efficiency. Ensure all hardware meets relevant automotive and functional safety standards. Skills & Experience Required Proven experience in electronic hardware design within an automotive or similarly regulated environment. Strong understanding of analogue and digital circuit design, power electronics, and communication interfaces (CAN, LIN, SPI, I2C, Ethernet). Experience taking designs through full lifecycle - concept, prototype, validation, and production. Familiarity with design tools such as Altium or similar schematic capture/PCB layout software. Confident in lab-based debugging, testing, and validation techniques. Strong leadership and mentoring skills, with the ability to guide technical direction. Degree qualified in Electronics, Electrical Engineering, or a related discipline. This is an excellent opportunity for a technically driven engineer who wants to shape the future of hardware development within a forward-thinking automotive environment. For more information or to apply, please contact Daniel Cordy at TEC Partners.
Apr 06, 2026
Full time
Lead Hardware Engineer Location: Cambridge Salary: £70,000 - £80,000 An opportunity has arisen for an experienced Hardware Engineer to take ownership of the hardware function within a leading automotive technology business. This role offers the chance to lead the development of innovative electronic hardware for next-generation automotive systems, from concept through to production. Key Responsibilities Lead the design and delivery of electronic hardware across multiple product lines. Define and maintain hardware architecture strategies to meet performance, safety, and compliance requirements. Oversee circuit design, analysis, simulation, and validation activities. Establish and enforce best practices for schematic capture, PCB layout, and design verification. Act as the technical authority for all hardware-related matters, guiding decision-making across programmes. Mentor and support other engineers within the hardware team, fostering capability growth and knowledge sharing. Collaborate with software, systems, and test teams to ensure seamless product integration. Drive continuous improvement in reliability, manufacturability, and cost efficiency. Ensure all hardware meets relevant automotive and functional safety standards. Skills & Experience Required Proven experience in electronic hardware design within an automotive or similarly regulated environment. Strong understanding of analogue and digital circuit design, power electronics, and communication interfaces (CAN, LIN, SPI, I2C, Ethernet). Experience taking designs through full lifecycle - concept, prototype, validation, and production. Familiarity with design tools such as Altium or similar schematic capture/PCB layout software. Confident in lab-based debugging, testing, and validation techniques. Strong leadership and mentoring skills, with the ability to guide technical direction. Degree qualified in Electronics, Electrical Engineering, or a related discipline. This is an excellent opportunity for a technically driven engineer who wants to shape the future of hardware development within a forward-thinking automotive environment. For more information or to apply, please contact Daniel Cordy at TEC Partners.
White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you'll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we're looking for Qualified solicitor with around 5-10 years PQE (guide only). Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. PSL/Knowledge Management experience is strongly preferred. A demonstrated ability to lead, coach and inspire a team of lawyers. Understanding of the regulatory expectations around Consumer Duty is preferred. Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. Confidence in written and verbal communications, tailoring content and style to the audience as needed. Great relationship building and team working - across our business stakeholders, our broader Legal department and throughout our business' multi-functional teams. Forward thinking on maximising use of digital opportunities as part of providing legal advice. Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you'll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we're looking for Qualified solicitor with around 5-10 years PQE (guide only). Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. PSL/Knowledge Management experience is strongly preferred. A demonstrated ability to lead, coach and inspire a team of lawyers. Understanding of the regulatory expectations around Consumer Duty is preferred. Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. Confidence in written and verbal communications, tailoring content and style to the audience as needed. Great relationship building and team working - across our business stakeholders, our broader Legal department and throughout our business' multi-functional teams. Forward thinking on maximising use of digital opportunities as part of providing legal advice. Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire HR Advisor About the role Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team's workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment. What you'll do Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases. Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution. Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks. Meet case management SLAs (1 day for high cases, 3 days for all other cases). Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions. Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling. Ownership for unholding the Associate Support controls. Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates. Provide accurate and timely reporting of issues (e.g.change in case volume, increase in specific queries). Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave). Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented. Create keying guides to reflect process changes. What We're Looking For Existing HR experience/qualification. Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output. Experience overseeing a team or process. Experience of working to deadlines, and managing stakeholders. Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner Effective questioning skills to help get to the core of the associate's question. Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels, and escalate when appropriate. Attention to detail to minimise the risk of errors that adversely impact associates. The willingness to challenge the status quo and identify/drive improvement opportunities that enhance the associate experience. Technical and system confidence. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire HR Advisor About the role Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team's workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment. What you'll do Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases. Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution. Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks. Meet case management SLAs (1 day for high cases, 3 days for all other cases). Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions. Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling. Ownership for unholding the Associate Support controls. Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates. Provide accurate and timely reporting of issues (e.g.change in case volume, increase in specific queries). Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave). Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented. Create keying guides to reflect process changes. What We're Looking For Existing HR experience/qualification. Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output. Experience overseeing a team or process. Experience of working to deadlines, and managing stakeholders. Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner Effective questioning skills to help get to the core of the associate's question. Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels, and escalate when appropriate. Attention to detail to minimise the risk of errors that adversely impact associates. The willingness to challenge the status quo and identify/drive improvement opportunities that enhance the associate experience. Technical and system confidence. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
At Genmab, we are dedicated to building extra not ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! The role The Head of Medical Affairs, United Kingdom (UK) will lead the expansion and execution of Medical Affairs activities across the UK, as Genmab establishes a fully operational affiliate. Reporting directly to the European Medical Affairs organization, the incumbent will serve as the senior medical affairs leader in the UK, responsible for shaping the national medical strategy to deliver the company's first launch together with further expansion of a strong existing research footprint, whilst ensuring continued alignment with regional and global priorities. This role offers a unique blend of strategic leadership and hands-on execution in a biotech environment characterized by agility, innovation, and scientific depth. The role will be pivotal in ensuring that medical excellence underpins all affiliate activities, while also representing the United Kingdom within Genmab's broader European and Global organizations. Affiliate Partnership & Cross-functional Collaboration Act as a strategic medical partner to the UK General Manager and cross-functional leadership team, ensuring full compliance with MHRA regulations, NHS governance standards, and local pharmacovigilance requirements. Ensure scientific and ethical rigor in all affiliate activities, collaborating effectively with Marketing, Market Access, Commercialization, Legal, QA, Regulatory, and other Research & Development and Enabling functions. Establish and track clear medical performance metrics (KPIs) and ensure readiness for quarterly business reviews to drive accountability and continuous improvement. Medical Strategy and Leadership Develop and oversee the UK's Medical Affairs strategy in alignment with European and global medical affairs strategic plans. Act as the primary medical voice, ensuring that local insights inform national strategic priorities. Serve as a member of the European Medical Affairs Leadership Team and UK Leadership Team contributing to the strategic direction & long-term vision of the department. Collaborate closely with European Medical Affairs leadership and global strategy teams to provide United Kingdom perspective on opportunities, challenges, and stakeholder needs to ensure a consistent regional & global scientific narrative. Scientific Communication & Evidence Generation Provide the UK medical/scientific perspective with targeted insight compilation, analysis to inform clinical development & commercialization planning. Oversee pan-portfolio investigator interactions to enhance medical/scientific exchange & optimize study execution across the UK. Supervise dissemination & discussion of Genmab's scientific/clinical data with investigators and other appropriate HCPs. Develop and execute national conference plans, ensuring active participation in relevant professional society events. Enable externally sponsored UK evidence generation initiatives. External Engagement and Thought Leadership Build and sustain relationships with UK's top Key Opinion Leaders, healthcare and scientific communities, oncology networks, and scientific societies across Genmab's areas of interest. Represent Genmab at key local and regional medical congresses, symposia, and external scientific forums. Partner with patient advocacy and policy organizations to strengthen Genmab's presence as a trusted scientific collaborator. Collect, analyse, and integrate medical and external insights to guide strategy, inform decision-making, and demonstrate the measurable impact of Medical Affairs in UK. Launch Leadership Partner cross functionally and drive launch readiness for the company's first and subsequent commercial launches across the UK, ensuring robust scientific engagement, medical education, and field readiness. Oversee launch readiness and lifecycle management across the region with evidence-based, patient-focused medical input. Lead the development and localization of medical materials, delivery of local advisory boards, and execution of congress strategies. Partner with MA Training to provide high-quality scientific training and maintain exceptional standards of scientific/technical expertise. Compliance & Governance Drive the implementation and continuous strengthening of local medical governance frameworks to ensure full compliance and operational excellence. Partner to ensure appropriate review and approval of promotional and non-promotional materials to be used across the UK. Collaborate with Pharmacovigilance and Regulatory Affairs to maintain product safety and compliance. People and Team Development Attract, develop, and retain top talent, fostering a culture of collaboration and excellence within the UK's organization, while aligning with Genmab's European values. Provide mentorship and leadership to direct reports, drive superior performance, facilitate professional development, & cultivate future leadership talent ensuring their continuous development. Champion innovation and direct change initiatives to benefit the business and enhance organizational effectiveness. Exemplify Genmab's culture and values, working as One Team. Qualifications & Experience MD, PharmD, or PhD in life sciences or a related discipline. 10+ years of experience in Medical Affairs within the pharmaceutical or biotech industry, with strong exposure to oncology. Strong understanding of UK regulatory and health authority landscape, including MHRA, NICE, NHS England, SMC, and AWMSG, with proven experience engaging across HTA, access, and clinical governance frameworks. Familiarity with EMA processes and broader EU regulatory coordination preferred. Proven record of accomplishment of success in product launches and early affiliate development. Strong understanding of the UK's healthcare landscape, oncology ecosystem, and regulatory environment. Demonstrated ability to collaborate effectively within a matrix organization, balancing regional / global alignment and local execution. Fluent in English (written and spoken). Competencies & Attributes Demonstrates strategic agility and innovative thinking, with the ability to operate effectively in a dynamic, high-growth biotech environment while maintaining scientific and operational rigor. Strategic and analytical thinking with operational execution skills. Strong cross-functional leadership. Excellent communication and stakeholder engagement skills. Deep scientific curiosity and a patient-focused ethos. About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! Locations Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate. About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit and follow us on LinkedIn and X . Genmab is committed to protecting your personal data and privacy . click apply for full job details
Apr 06, 2026
Full time
At Genmab, we are dedicated to building extra not ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! The role The Head of Medical Affairs, United Kingdom (UK) will lead the expansion and execution of Medical Affairs activities across the UK, as Genmab establishes a fully operational affiliate. Reporting directly to the European Medical Affairs organization, the incumbent will serve as the senior medical affairs leader in the UK, responsible for shaping the national medical strategy to deliver the company's first launch together with further expansion of a strong existing research footprint, whilst ensuring continued alignment with regional and global priorities. This role offers a unique blend of strategic leadership and hands-on execution in a biotech environment characterized by agility, innovation, and scientific depth. The role will be pivotal in ensuring that medical excellence underpins all affiliate activities, while also representing the United Kingdom within Genmab's broader European and Global organizations. Affiliate Partnership & Cross-functional Collaboration Act as a strategic medical partner to the UK General Manager and cross-functional leadership team, ensuring full compliance with MHRA regulations, NHS governance standards, and local pharmacovigilance requirements. Ensure scientific and ethical rigor in all affiliate activities, collaborating effectively with Marketing, Market Access, Commercialization, Legal, QA, Regulatory, and other Research & Development and Enabling functions. Establish and track clear medical performance metrics (KPIs) and ensure readiness for quarterly business reviews to drive accountability and continuous improvement. Medical Strategy and Leadership Develop and oversee the UK's Medical Affairs strategy in alignment with European and global medical affairs strategic plans. Act as the primary medical voice, ensuring that local insights inform national strategic priorities. Serve as a member of the European Medical Affairs Leadership Team and UK Leadership Team contributing to the strategic direction & long-term vision of the department. Collaborate closely with European Medical Affairs leadership and global strategy teams to provide United Kingdom perspective on opportunities, challenges, and stakeholder needs to ensure a consistent regional & global scientific narrative. Scientific Communication & Evidence Generation Provide the UK medical/scientific perspective with targeted insight compilation, analysis to inform clinical development & commercialization planning. Oversee pan-portfolio investigator interactions to enhance medical/scientific exchange & optimize study execution across the UK. Supervise dissemination & discussion of Genmab's scientific/clinical data with investigators and other appropriate HCPs. Develop and execute national conference plans, ensuring active participation in relevant professional society events. Enable externally sponsored UK evidence generation initiatives. External Engagement and Thought Leadership Build and sustain relationships with UK's top Key Opinion Leaders, healthcare and scientific communities, oncology networks, and scientific societies across Genmab's areas of interest. Represent Genmab at key local and regional medical congresses, symposia, and external scientific forums. Partner with patient advocacy and policy organizations to strengthen Genmab's presence as a trusted scientific collaborator. Collect, analyse, and integrate medical and external insights to guide strategy, inform decision-making, and demonstrate the measurable impact of Medical Affairs in UK. Launch Leadership Partner cross functionally and drive launch readiness for the company's first and subsequent commercial launches across the UK, ensuring robust scientific engagement, medical education, and field readiness. Oversee launch readiness and lifecycle management across the region with evidence-based, patient-focused medical input. Lead the development and localization of medical materials, delivery of local advisory boards, and execution of congress strategies. Partner with MA Training to provide high-quality scientific training and maintain exceptional standards of scientific/technical expertise. Compliance & Governance Drive the implementation and continuous strengthening of local medical governance frameworks to ensure full compliance and operational excellence. Partner to ensure appropriate review and approval of promotional and non-promotional materials to be used across the UK. Collaborate with Pharmacovigilance and Regulatory Affairs to maintain product safety and compliance. People and Team Development Attract, develop, and retain top talent, fostering a culture of collaboration and excellence within the UK's organization, while aligning with Genmab's European values. Provide mentorship and leadership to direct reports, drive superior performance, facilitate professional development, & cultivate future leadership talent ensuring their continuous development. Champion innovation and direct change initiatives to benefit the business and enhance organizational effectiveness. Exemplify Genmab's culture and values, working as One Team. Qualifications & Experience MD, PharmD, or PhD in life sciences or a related discipline. 10+ years of experience in Medical Affairs within the pharmaceutical or biotech industry, with strong exposure to oncology. Strong understanding of UK regulatory and health authority landscape, including MHRA, NICE, NHS England, SMC, and AWMSG, with proven experience engaging across HTA, access, and clinical governance frameworks. Familiarity with EMA processes and broader EU regulatory coordination preferred. Proven record of accomplishment of success in product launches and early affiliate development. Strong understanding of the UK's healthcare landscape, oncology ecosystem, and regulatory environment. Demonstrated ability to collaborate effectively within a matrix organization, balancing regional / global alignment and local execution. Fluent in English (written and spoken). Competencies & Attributes Demonstrates strategic agility and innovative thinking, with the ability to operate effectively in a dynamic, high-growth biotech environment while maintaining scientific and operational rigor. Strategic and analytical thinking with operational execution skills. Strong cross-functional leadership. Excellent communication and stakeholder engagement skills. Deep scientific curiosity and a patient-focused ethos. About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! Locations Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate. About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit and follow us on LinkedIn and X . Genmab is committed to protecting your personal data and privacy . click apply for full job details
The BBC has engaged an executive search firm, iO, to manage the selection process for this role. Please be aware that your application will be managed by iO, who will have access to your CV and personal details for the purpose of this vacancy only. Should you want any further information about the role, or to speak with someone, please contact Elise Zajac of iO at . JOB DETAILS JOB BAND: F CONTRACT TYPE: Permanent, Full-Time DEPARTMENT: Product Engineering LOCATION: Flexible (any major UK BBC hub) with hybrid working PROPOSED SALARY RANGE: up to £150,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE The BBC's Product Engineering function is looking to appoint two Heads of Architecture to join BBC Product Group's architecture leadership team. The architecture team's mission is to drive the technical designs and approaches that allow the BBC's audience-facing digital products to rapidly grow and innovate in an efficient and scalable way. The role advertised here is the Head of Architecture focused on Enablement. A second vacancy for a Head of Architecture focused on Data Platform and Account and Identity is also being advertised. Please apply individually for the role(s) which interest you. WHY JOIN THE TEAM This is a chance to work at scale, to tackle complex architectural challenges, and to influence the journey from traditional broadcasting to a fully connected, on demand future. You'll join a supportive community of architects - working across disciplines to bring clarity, coherence, and innovation to everything we do. YOUR KEY RESPONSIBILITIES AND IMPACT As Head of Architecture, you will define and support the delivery of the technical architecture in your area of responsibility. This includes both line management and setting overall strategy in a way that enables all engineering teams to work at scale and high efficiency. This is a highly collaborative role. You will work closely with a wide range of engineering, product, and business leaders, and with multidisciplinary teams across the organisation. You will use your communication and influencing skills to explain how your technical strategy contributes to wider business objectives, backed up by a coherent approach for delivering the strategy. In this role you will be one of the most senior technologists at the BBC. You will play a critical role in the organisation's digital transformation. Do you have the passion and drive to help shape the BBC's digital future? Your key day to day responsibilities will include: Being part of the Product Group Engineering Leadership team, helping to drive the overall technology strategy with your peers. Being part of one or multiple cross discipline leadership teams, collaborating with Engineering, Product, Delivery, Data, UX, and other disciplines to develop successful products that grow the BBC's online reach. Line managing, coaching and developing a team of talented architects, as well as supporting a wide range of engineering and product teams. Owning the technology landscape within your area, identifying gaps and opportunities for improvement, and taking accountability for ensuring solutions are performant and sustainable. Playing a critical role in defining how to enable our platform strategy and engineering efficiency through capabilities that apply at all levels of our technical stack. Area of Responsibility In this role you will join three other Heads of Architecture to collectively own the architecture strategy and technical direction of the BBC's online products. Together this architecture leadership - which is part of the engineering leadership - must ensure architectural alignment across all teams. Within this, your initial focus will be the 'Enablement' area, which provides the tools and services to ensure the BBC creates dependable and secure digital solutions in an efficient and manageable way. As Head of Architecture for Enablement, your responsibilities will include: Creating platforms and services that allow over 1000 engineers to safely develop on the cloud in a collaborative and efficient way. This includes tools to develop a common business layer, and the means to dependable scale to handle high levels of network traffic. Architectural solutions for ensuring a robust operational approach, such as the ability to monitor and observe the whole technical estate. Leading architectural approaches for partnerships and outsourced solutions. Ensuring we follow the best engineering and architectural practices, with the right tools and techniques for everyone to understand and deliver the architecture strategy. As mentioned above, it is likely that your areas of focus will change over time, for example to support new programmes of work. Driving the strategic adoption of AI across the SDLC and wider architecture, establishing the platforms, tooling, and guardrails that enable teams to safely unlock productivity gains and new product capabilities. You will be a line manager of 1 2 architects. This will likely grow over time. YOUR SKILLS AND EXPERIENCE The ideal candidate will evidence the following skills and experience: Significant experience as a technical architect (or similar role), including defining and delivering a technical vision and strategy, and designing scalable, reliable, and maintainable architectures. Proven digital leader, with gravitas to work effectively with senior colleagues as well as being able to inspire, motivate and drive change through a large engineering team. Ability to present to and influence C Level colleagues, creating great interpersonal relationships across the organisation. A team player who can coach, develop and mentor others in our engineering community, and provide leadership amongst your peers. Significant experience leading in a software development environment, including agile delivery at scale, and with an informed view of architectural and engineering best practice. Knowledge of a broad range of technology concepts such as cloud computing (e.g. AWS), micro service architectures, event driven architectures and data processing at scale. You will work with a range of specialist teams which may include machine learning, APIs and networking, and client applications (on web, mobile and TV). Approaches to standardisation and governance, such as to manage efficiency, security and legal compliance, in a way that balances standardisation with autonomy at scale. Strong organisational skills that enable you to work across multiple specialist teams to align architecture goals and drive change and adoption. Continued professional development both as a leader and technologist, including a deep understanding of industry trends (e.g. AI). You will be expected to proactively identify and leverage these trends to drive innovation. This includes staying ahead of emerging technologies, assessing their potential impact, and integrating relevant advancements into our architecture strategy to ensure we remain at the forefront of digital transformation. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short term actions with long term impact, take full accountability for actions and decision making, and prioritise capability development to create teams fit for the future. If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC. Life at BBC Benefits . click apply for full job details
Apr 06, 2026
Full time
The BBC has engaged an executive search firm, iO, to manage the selection process for this role. Please be aware that your application will be managed by iO, who will have access to your CV and personal details for the purpose of this vacancy only. Should you want any further information about the role, or to speak with someone, please contact Elise Zajac of iO at . JOB DETAILS JOB BAND: F CONTRACT TYPE: Permanent, Full-Time DEPARTMENT: Product Engineering LOCATION: Flexible (any major UK BBC hub) with hybrid working PROPOSED SALARY RANGE: up to £150,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE The BBC's Product Engineering function is looking to appoint two Heads of Architecture to join BBC Product Group's architecture leadership team. The architecture team's mission is to drive the technical designs and approaches that allow the BBC's audience-facing digital products to rapidly grow and innovate in an efficient and scalable way. The role advertised here is the Head of Architecture focused on Enablement. A second vacancy for a Head of Architecture focused on Data Platform and Account and Identity is also being advertised. Please apply individually for the role(s) which interest you. WHY JOIN THE TEAM This is a chance to work at scale, to tackle complex architectural challenges, and to influence the journey from traditional broadcasting to a fully connected, on demand future. You'll join a supportive community of architects - working across disciplines to bring clarity, coherence, and innovation to everything we do. YOUR KEY RESPONSIBILITIES AND IMPACT As Head of Architecture, you will define and support the delivery of the technical architecture in your area of responsibility. This includes both line management and setting overall strategy in a way that enables all engineering teams to work at scale and high efficiency. This is a highly collaborative role. You will work closely with a wide range of engineering, product, and business leaders, and with multidisciplinary teams across the organisation. You will use your communication and influencing skills to explain how your technical strategy contributes to wider business objectives, backed up by a coherent approach for delivering the strategy. In this role you will be one of the most senior technologists at the BBC. You will play a critical role in the organisation's digital transformation. Do you have the passion and drive to help shape the BBC's digital future? Your key day to day responsibilities will include: Being part of the Product Group Engineering Leadership team, helping to drive the overall technology strategy with your peers. Being part of one or multiple cross discipline leadership teams, collaborating with Engineering, Product, Delivery, Data, UX, and other disciplines to develop successful products that grow the BBC's online reach. Line managing, coaching and developing a team of talented architects, as well as supporting a wide range of engineering and product teams. Owning the technology landscape within your area, identifying gaps and opportunities for improvement, and taking accountability for ensuring solutions are performant and sustainable. Playing a critical role in defining how to enable our platform strategy and engineering efficiency through capabilities that apply at all levels of our technical stack. Area of Responsibility In this role you will join three other Heads of Architecture to collectively own the architecture strategy and technical direction of the BBC's online products. Together this architecture leadership - which is part of the engineering leadership - must ensure architectural alignment across all teams. Within this, your initial focus will be the 'Enablement' area, which provides the tools and services to ensure the BBC creates dependable and secure digital solutions in an efficient and manageable way. As Head of Architecture for Enablement, your responsibilities will include: Creating platforms and services that allow over 1000 engineers to safely develop on the cloud in a collaborative and efficient way. This includes tools to develop a common business layer, and the means to dependable scale to handle high levels of network traffic. Architectural solutions for ensuring a robust operational approach, such as the ability to monitor and observe the whole technical estate. Leading architectural approaches for partnerships and outsourced solutions. Ensuring we follow the best engineering and architectural practices, with the right tools and techniques for everyone to understand and deliver the architecture strategy. As mentioned above, it is likely that your areas of focus will change over time, for example to support new programmes of work. Driving the strategic adoption of AI across the SDLC and wider architecture, establishing the platforms, tooling, and guardrails that enable teams to safely unlock productivity gains and new product capabilities. You will be a line manager of 1 2 architects. This will likely grow over time. YOUR SKILLS AND EXPERIENCE The ideal candidate will evidence the following skills and experience: Significant experience as a technical architect (or similar role), including defining and delivering a technical vision and strategy, and designing scalable, reliable, and maintainable architectures. Proven digital leader, with gravitas to work effectively with senior colleagues as well as being able to inspire, motivate and drive change through a large engineering team. Ability to present to and influence C Level colleagues, creating great interpersonal relationships across the organisation. A team player who can coach, develop and mentor others in our engineering community, and provide leadership amongst your peers. Significant experience leading in a software development environment, including agile delivery at scale, and with an informed view of architectural and engineering best practice. Knowledge of a broad range of technology concepts such as cloud computing (e.g. AWS), micro service architectures, event driven architectures and data processing at scale. You will work with a range of specialist teams which may include machine learning, APIs and networking, and client applications (on web, mobile and TV). Approaches to standardisation and governance, such as to manage efficiency, security and legal compliance, in a way that balances standardisation with autonomy at scale. Strong organisational skills that enable you to work across multiple specialist teams to align architecture goals and drive change and adoption. Continued professional development both as a leader and technologist, including a deep understanding of industry trends (e.g. AI). You will be expected to proactively identify and leverage these trends to drive innovation. This includes staying ahead of emerging technologies, assessing their potential impact, and integrating relevant advancements into our architecture strategy to ensure we remain at the forefront of digital transformation. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short term actions with long term impact, take full accountability for actions and decision making, and prioritise capability development to create teams fit for the future. If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Find out more about the BBC. Life at BBC Benefits . click apply for full job details
Job Description Strictly Private and Confidential Overview Job Title: Quality Group Leader Location: Poole Reports to: Factory Technical Manager Purpose: To manage a small team of Quality Control Technicians. To support the business compliance with the group, customers and BRC standards and drive continuous improvement. To maintain the company's due diligence defence. Key Duties, Responsibilities & Accountabilities Conduct food safety risk assessments. Validations Management. Design CCP, vegan cleaning, allergen cleaning and prerequisites validations following Group and customers' standards. Create the schedule for validations and verifications. Perform validations and verifications. Coach / upskill and supervise members of Technical Team in performing validations and verifications. Review cleaning instruction cards to reflect the correct working method to ensure effective cleaning to the correct standard. Support HACCP Team as required. Sample collection as required. Preparation of governance packs/reports supported with relevant information. Conduct internal audits; quality system, fabrication, CCPs, traceability, mass balance, and GMP audits according to the company schedule. Conduct trend analysis for non-conformances and work with other departments to ensure corrective and preventative actions are in place addressing the root cause. Liaise with responsible parties for closure of non-conformances in a timely manner. Ensure CCPs QC are properly trained with up-to-date CCP procedures, and CCPs production documentation are completed to standard. Update and maintain auditing templates and procedures; provide coaching to internal auditors. Provide support to the Factory Technical Manager to ensure site is audit-ready every day. Liaise with Pest Control contractor to assure compliance. Manage field biologist reports, liaise with relevant staff to assure non-conformances closure in a timely manner, and site audit readiness related to pest control. Manage Red tractor, RSPO audits and provide training for site. Manage Quality Control Technicians teams responsible for Goods in checks, customer complaints and export documentation, as delegated by Factory Technical Manager. Provide training and on-the-job coaching. Provide adequate cover for site. Manage all HR-related tasks for the team (development plan, holidays approval, return to work form, reviews, probations, grievances etc.) with the support of HR Department, as necessary. Create RM internal specifications, update supplier approved list, codes list, WIP & traceability shelf-life list and other documentation used for Intake checks. Manage RM sampling and logging on lab portal for tests. Management of customer complaints investigations. Management of exports documentations based on traceability. Concessions management. Risk assessment and granting / rejecting concessions needed by factory. Trending concessions and liaising with relevant departments to lower the number of concessions. Perform Gap Analysis. Check artwork for new batches of packaging based on approved artwork to positive release them. Sign sample of approved packaging from first batch to be added to packaging library for further reference. Manage inline packaging verification system (Autocoding). Subject Matter Expert for CCPs. Troubleshooting of metal detectors, X-Rays, Autocoding and checkweighers. Drive factory standards to be audit ready all the time. Conceive different KPI reports / other reports required by the site, group, and/or customers, as delegated by Factory Technical Manager. Complete traceability investigations as required. Support the System Team with new procedure reviews and updates as delegated by Factory Technical Manager. Ad hoc projects/duties in line with business needs as agreed with Factory Technical Manager. Deputizing the Factory Technical in the event of holiday and absence, if required. Step down to assure quality control technician cover when needed. Knowledge, Skills and Experience Experience Minimum 5 years experience in food industry Experience with working with Quality Management System Applied knowledge of quality assurance principles and GMP Validations design and implementation Traceability Internal audit Gap analysis Experience of managing a small team is advantageous Key Skills Good administrative skills Ability to consistently meet deadlines Good analytical skills Good people management skills Proficient in the use of MS Office tools Problem solving Clear written and verbal communication with a flexible approach for appropriate bottom-up and top-down communication channels. Good time management Positive "can do" attitude Ability to identify and act on opportunities for improvements Be able to engage with site colleagues at all levels to share knowledge and act as site expert To act with integrity Knowledge Familiarity with the Food Information Regulations and retail customer portals Food degree or relevant field qualification HACCP level 2 Food safety level 3 As part of our compliance and external audit requirements, employees are required to review and sign their job description. This helps demonstrate that roles and responsibilities are clearly defined and effectively communicated across the business. Assent and Acknowledgement NAME: SIGNATURE: DATE:
Apr 06, 2026
Full time
Job Description Strictly Private and Confidential Overview Job Title: Quality Group Leader Location: Poole Reports to: Factory Technical Manager Purpose: To manage a small team of Quality Control Technicians. To support the business compliance with the group, customers and BRC standards and drive continuous improvement. To maintain the company's due diligence defence. Key Duties, Responsibilities & Accountabilities Conduct food safety risk assessments. Validations Management. Design CCP, vegan cleaning, allergen cleaning and prerequisites validations following Group and customers' standards. Create the schedule for validations and verifications. Perform validations and verifications. Coach / upskill and supervise members of Technical Team in performing validations and verifications. Review cleaning instruction cards to reflect the correct working method to ensure effective cleaning to the correct standard. Support HACCP Team as required. Sample collection as required. Preparation of governance packs/reports supported with relevant information. Conduct internal audits; quality system, fabrication, CCPs, traceability, mass balance, and GMP audits according to the company schedule. Conduct trend analysis for non-conformances and work with other departments to ensure corrective and preventative actions are in place addressing the root cause. Liaise with responsible parties for closure of non-conformances in a timely manner. Ensure CCPs QC are properly trained with up-to-date CCP procedures, and CCPs production documentation are completed to standard. Update and maintain auditing templates and procedures; provide coaching to internal auditors. Provide support to the Factory Technical Manager to ensure site is audit-ready every day. Liaise with Pest Control contractor to assure compliance. Manage field biologist reports, liaise with relevant staff to assure non-conformances closure in a timely manner, and site audit readiness related to pest control. Manage Red tractor, RSPO audits and provide training for site. Manage Quality Control Technicians teams responsible for Goods in checks, customer complaints and export documentation, as delegated by Factory Technical Manager. Provide training and on-the-job coaching. Provide adequate cover for site. Manage all HR-related tasks for the team (development plan, holidays approval, return to work form, reviews, probations, grievances etc.) with the support of HR Department, as necessary. Create RM internal specifications, update supplier approved list, codes list, WIP & traceability shelf-life list and other documentation used for Intake checks. Manage RM sampling and logging on lab portal for tests. Management of customer complaints investigations. Management of exports documentations based on traceability. Concessions management. Risk assessment and granting / rejecting concessions needed by factory. Trending concessions and liaising with relevant departments to lower the number of concessions. Perform Gap Analysis. Check artwork for new batches of packaging based on approved artwork to positive release them. Sign sample of approved packaging from first batch to be added to packaging library for further reference. Manage inline packaging verification system (Autocoding). Subject Matter Expert for CCPs. Troubleshooting of metal detectors, X-Rays, Autocoding and checkweighers. Drive factory standards to be audit ready all the time. Conceive different KPI reports / other reports required by the site, group, and/or customers, as delegated by Factory Technical Manager. Complete traceability investigations as required. Support the System Team with new procedure reviews and updates as delegated by Factory Technical Manager. Ad hoc projects/duties in line with business needs as agreed with Factory Technical Manager. Deputizing the Factory Technical in the event of holiday and absence, if required. Step down to assure quality control technician cover when needed. Knowledge, Skills and Experience Experience Minimum 5 years experience in food industry Experience with working with Quality Management System Applied knowledge of quality assurance principles and GMP Validations design and implementation Traceability Internal audit Gap analysis Experience of managing a small team is advantageous Key Skills Good administrative skills Ability to consistently meet deadlines Good analytical skills Good people management skills Proficient in the use of MS Office tools Problem solving Clear written and verbal communication with a flexible approach for appropriate bottom-up and top-down communication channels. Good time management Positive "can do" attitude Ability to identify and act on opportunities for improvements Be able to engage with site colleagues at all levels to share knowledge and act as site expert To act with integrity Knowledge Familiarity with the Food Information Regulations and retail customer portals Food degree or relevant field qualification HACCP level 2 Food safety level 3 As part of our compliance and external audit requirements, employees are required to review and sign their job description. This helps demonstrate that roles and responsibilities are clearly defined and effectively communicated across the business. Assent and Acknowledgement NAME: SIGNATURE: DATE:
