First Military Recruitment Ltd
Workington, Cumbria
MB931: Engineering Manager (Construction) Location: Workington Salary: £80,000 + £5,750 car allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an Engineering Manager on a permanent basis due to growth based at their Workington depot. Duties and Responsibilities: To provide engineering support to the nominated Sectors / Projects, serving both the work winning and project delivery teams with the following key objectives. Lead management of engineering function in the sector / region. To incorporate innovative alternative designs, engineering methods and the latest technology into sector bids / projects offering the best possible value engineering solutions. To be responsible for vetting pre-qualifications and tenders in allotted sectors for technical risk, to make it known to the bid team and Director and ensure that appropriate action is taken to mitigate the risk. To ensure that projects deliver the contracted engineering requirements using the highest levels of technical expertise, efficiency and quality. To help build the right environment so that we can recruit, develop, encourage and retain talented engineers to fulfil the present and future needs of the business. To promote the companies' vision and culture to present to future clients. Ensure through their engineering teams that all engineering processes and procedures are implemented. Provide the lead assurance role in design, construction, commissioning and handover for the projects under their responsibility. Provide technical advice and direct help to the sector leader, our clients and contracts, including input into the preparation of sector bids and submissions. Provide line management to all design managers working on their projects. Review internal procedures and processes (particularly engineering) as required to ensure that they are kept up to date and reflect the latest codes, standards and best practice. Promote the latest engineering developments, technology, innovations, methods and best practice in permanent and temporary works ensuring they are considered, developed, communicated and implemented both at bid stage and during construction. Any other duties consistent with your status and seniority, as necessary to meet the needs of the Business of the Company. Ensure through their project engineering teams that minimum standards of safety, quality and environmental are maintained across the sector. Challenge and change poor practice in safety, quality and engineering procedures. Maintain contacts with Consultants, Clients, and other bodies as appropriate to represent the business demonstrating ability to provide best value. Assist with the recruitment of engineers, at all levels, for their sector, including interviewing and identifying potential recruits from competitor companies. Assist with the training and development of engineers in the sector at all levels including the attainment of professional qualifications. Specifically take ownership of the engineering competencies and embed within their sectors. Assist with the movement of engineering staff between projects and tenders noting that there will be many transfers of engineers between sectors to ensure appropriate development and experience. Build the profile of the the business in schools, universities, consultants and other external organisations. Skills and Qualifications: Must be a Chartered Engineer or similar approved by the Head of Technical Services. Will have both substantial construction and design experience. Ability to deputise for the Project Manager if required. Understand the Principal Designer Duties. MB931: Engineering Manager (Construction) Location: Workington Salary: £80,000 + £5,750 car allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Oct 07, 2026
Full time
MB931: Engineering Manager (Construction) Location: Workington Salary: £80,000 + £5,750 car allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an Engineering Manager on a permanent basis due to growth based at their Workington depot. Duties and Responsibilities: To provide engineering support to the nominated Sectors / Projects, serving both the work winning and project delivery teams with the following key objectives. Lead management of engineering function in the sector / region. To incorporate innovative alternative designs, engineering methods and the latest technology into sector bids / projects offering the best possible value engineering solutions. To be responsible for vetting pre-qualifications and tenders in allotted sectors for technical risk, to make it known to the bid team and Director and ensure that appropriate action is taken to mitigate the risk. To ensure that projects deliver the contracted engineering requirements using the highest levels of technical expertise, efficiency and quality. To help build the right environment so that we can recruit, develop, encourage and retain talented engineers to fulfil the present and future needs of the business. To promote the companies' vision and culture to present to future clients. Ensure through their engineering teams that all engineering processes and procedures are implemented. Provide the lead assurance role in design, construction, commissioning and handover for the projects under their responsibility. Provide technical advice and direct help to the sector leader, our clients and contracts, including input into the preparation of sector bids and submissions. Provide line management to all design managers working on their projects. Review internal procedures and processes (particularly engineering) as required to ensure that they are kept up to date and reflect the latest codes, standards and best practice. Promote the latest engineering developments, technology, innovations, methods and best practice in permanent and temporary works ensuring they are considered, developed, communicated and implemented both at bid stage and during construction. Any other duties consistent with your status and seniority, as necessary to meet the needs of the Business of the Company. Ensure through their project engineering teams that minimum standards of safety, quality and environmental are maintained across the sector. Challenge and change poor practice in safety, quality and engineering procedures. Maintain contacts with Consultants, Clients, and other bodies as appropriate to represent the business demonstrating ability to provide best value. Assist with the recruitment of engineers, at all levels, for their sector, including interviewing and identifying potential recruits from competitor companies. Assist with the training and development of engineers in the sector at all levels including the attainment of professional qualifications. Specifically take ownership of the engineering competencies and embed within their sectors. Assist with the movement of engineering staff between projects and tenders noting that there will be many transfers of engineers between sectors to ensure appropriate development and experience. Build the profile of the the business in schools, universities, consultants and other external organisations. Skills and Qualifications: Must be a Chartered Engineer or similar approved by the Head of Technical Services. Will have both substantial construction and design experience. Ability to deputise for the Project Manager if required. Understand the Principal Designer Duties. MB931: Engineering Manager (Construction) Location: Workington Salary: £80,000 + £5,750 car allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Technical Sales Engineer / Business Development Manager PPU Ltd (Premium Power Units Ltd) Glasgow We're looking for an experienced and driven Sales Engineer to join our growing Team. This is an exciting opportunity for a commercially focused technical sales professional to drive the growth of our equipment / service portfolio across Scotland click apply for full job details
Oct 07, 2026
Full time
Technical Sales Engineer / Business Development Manager PPU Ltd (Premium Power Units Ltd) Glasgow We're looking for an experienced and driven Sales Engineer to join our growing Team. This is an exciting opportunity for a commercially focused technical sales professional to drive the growth of our equipment / service portfolio across Scotland click apply for full job details
My well-established client is expanding its Cyber Security Service Management team and is looking for a lead to own the end-to-end Cyber Security service across the bank's global regions. This role works closely with Cyber teams, regional technology functions and third-party suppliers to drive consistent service performance, governance, reporting and continual improvement across the organisation. About the role: Own Cyber service performance, SLAs, KPIs, service reporting and governance across multiple regions and suppliers Lead cross-regional service reviews, manage operational risks, incidents, dependencies and improvement actions Maintain the Cyber service catalogue and support the transition towards automated reporting through ServiceNow and related platforms Build strong relationships with CISOs, Cyber teams, technology stakeholders and suppliers, translating technical issues into clear management reporting About the requirement: Strong IT Service Management / Cyber Service Management experience within a complex, multi-supplier environment Experience working across global regions and engaging senior/CISO-level stakeholders Strong knowledge of service governance, SLAs, KPIs, reporting and continual service improvement SIAM and Cyber certifications such as CISSP/ CISM/ CRISC are desirable Financial services experience preferred ITIL certification is strongly preferred Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Oct 07, 2026
Full time
My well-established client is expanding its Cyber Security Service Management team and is looking for a lead to own the end-to-end Cyber Security service across the bank's global regions. This role works closely with Cyber teams, regional technology functions and third-party suppliers to drive consistent service performance, governance, reporting and continual improvement across the organisation. About the role: Own Cyber service performance, SLAs, KPIs, service reporting and governance across multiple regions and suppliers Lead cross-regional service reviews, manage operational risks, incidents, dependencies and improvement actions Maintain the Cyber service catalogue and support the transition towards automated reporting through ServiceNow and related platforms Build strong relationships with CISOs, Cyber teams, technology stakeholders and suppliers, translating technical issues into clear management reporting About the requirement: Strong IT Service Management / Cyber Service Management experience within a complex, multi-supplier environment Experience working across global regions and engaging senior/CISO-level stakeholders Strong knowledge of service governance, SLAs, KPIs, reporting and continual service improvement SIAM and Cyber certifications such as CISSP/ CISM/ CRISC are desirable Financial services experience preferred ITIL certification is strongly preferred Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Harris Hill is delighted to be supporting an award-winning charity with a strong technology and innovation focus , on the appointment of a Technical Product Manager. Salary: £40,000 - £50,000 (dependent on experience) Location: Hybrid, 2 days per week in London office This is a hands-on and varied opportunity to lead the technical delivery of products and new innovations, working across face-to-face, e-commerce and mobile channels. Key responsibilities will include: Providing technical support to partners and merchants across the product range. Owning product and technical documentation from creation through to maintenance. Scoping requirements and managing end-to-end and UAT testing and validation against agreed requirements. Delivering product development projects on time and to a high standard. Championing best-practice UX/UI and customer donation journeys across third-party integrations. Developing and maintaining a product roadmap aligned with business priorities and customer needs. Maintaining a strong understanding of the organisation's digital solutions, APIs, e-commerce integrations and Android applications, and how they work across different payment channels. Identifying emerging payment technologies, trends and customer behaviours that could inform future products. Managing external developers, technology partners and vendors, ensuring clear communication and delivery against agreed timelines. Working closely with internal and external stakeholders to define, prioritise and communicate product requirements. You will have: Experience of product management and the development lifecycle, including Agile and sprint-based delivery . Proven project management and prioritisation skills, with experience scoping projects and managing competing deadlines. Experience of UAT and end-to-end technical testing , including analysing results against scope and release requirements. Experience designing and refining test cases, ideally using tools such as Jira and Postman . A good understanding of HTTP/HTTPS, APIs and JSON/XML . Digital experience across e-commerce integrations, Android applications, UX/UI and customer journeys . Experience managing external developers, technology partners or vendors. Excellent written communication skills, with the ability to produce clear product and technical documentation. You will be an analytical and proactive problem-solver, comfortable working on technically demanding projects and collaborating with stakeholders at all levels. You will be customer-focused, highly organised and confident taking ownership of work from initial scoping through to delivery. If you are an experienced technical product professional looking for a role that combines technology, innovation and social impact , we love to hear from you. For more information, please submit your CV. Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Oct 07, 2026
Full time
Harris Hill is delighted to be supporting an award-winning charity with a strong technology and innovation focus , on the appointment of a Technical Product Manager. Salary: £40,000 - £50,000 (dependent on experience) Location: Hybrid, 2 days per week in London office This is a hands-on and varied opportunity to lead the technical delivery of products and new innovations, working across face-to-face, e-commerce and mobile channels. Key responsibilities will include: Providing technical support to partners and merchants across the product range. Owning product and technical documentation from creation through to maintenance. Scoping requirements and managing end-to-end and UAT testing and validation against agreed requirements. Delivering product development projects on time and to a high standard. Championing best-practice UX/UI and customer donation journeys across third-party integrations. Developing and maintaining a product roadmap aligned with business priorities and customer needs. Maintaining a strong understanding of the organisation's digital solutions, APIs, e-commerce integrations and Android applications, and how they work across different payment channels. Identifying emerging payment technologies, trends and customer behaviours that could inform future products. Managing external developers, technology partners and vendors, ensuring clear communication and delivery against agreed timelines. Working closely with internal and external stakeholders to define, prioritise and communicate product requirements. You will have: Experience of product management and the development lifecycle, including Agile and sprint-based delivery . Proven project management and prioritisation skills, with experience scoping projects and managing competing deadlines. Experience of UAT and end-to-end technical testing , including analysing results against scope and release requirements. Experience designing and refining test cases, ideally using tools such as Jira and Postman . A good understanding of HTTP/HTTPS, APIs and JSON/XML . Digital experience across e-commerce integrations, Android applications, UX/UI and customer journeys . Experience managing external developers, technology partners or vendors. Excellent written communication skills, with the ability to produce clear product and technical documentation. You will be an analytical and proactive problem-solver, comfortable working on technically demanding projects and collaborating with stakeholders at all levels. You will be customer-focused, highly organised and confident taking ownership of work from initial scoping through to delivery. If you are an experienced technical product professional looking for a role that combines technology, innovation and social impact , we love to hear from you. For more information, please submit your CV. Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We are currently recruiting for a Sales Administrator to provide organised, accurate and responsive administrative support to our clients Sales team. This is a hands-on support role, helping to manage customer enquiries, process sales documentation, update CRM records, coordinate orders and keep communication flowing between Account Managers, customers, suppliers and internal teams. The role would suit someone who enjoys keeping processes on track, has strong attention to detail and takes pride in providing excellent administrative and customer service support. KEY RESPONSIBILITIES Sales team support: Provide daily administrative support to the Sales team, including diary coordination, document preparation, enquiry tracking, follow-up reminders and general office support. Quotations and documentation: Check quote Jotform documentation for accuracy before sending to Commercial team for processing, and liaise with colleagues to ensure information is complete. CRM and database management: Monitor CRM records, customer details, sales activities and opportunity information accurate and up to date, supporting reliable reporting and smooth handovers. Customer service coordination: Act as a helpful first point of contact for routine customer and internal sales queries, ensuring requests are logged, followed up and directed to the right person where needed. Sales reporting and administration: Support the preparation of sales reports, pipeline updates, meeting notes, customer correspondence and other administrative tasks that help the Sales team work efficiently. Required Skills Administrative background: Previous experience in a sales administration, office administration, customer service or sales support role, ideally in a busy commercial environment desired Accuracy and organisation: Strong attention to detail, good time management and the ability to prioritise competing tasks while maintaining accurate records and documentation. Systems and communication skills: Confident using Microsoft Office, particularly Excel and Outlook, with experience of CRM or order processing systems preferred. A professional telephone manner and clear written communication skills are essential. Objectives and Impact The main purpose of the Sales Administrator is to keep the sales administration process organised, accurate and responsive. By maintaining clear records, supporting order processing and coordinating customer communication, this role helps the Sales team deliver a professional, efficient and consistent service to customers. ABOUT YOU Experience in sales administration, customer service, office administration or sales support desired. • Highly organised, able to manage multiple tasks, track actions and follow through on deadlines. Accurate and detail focused, with confidence handling quotations, customer records, sales documents and spreadsheets. Confident answering queries professionally by phone and email, and comfortable supporting both customers and internal colleagues. Good working knowledge of Microsoft Excel, Word and Outlook; CRM experience would be an advantage. Proactive, helpful and reliable, with a willingness to support the wider team wherever needed. Experience in healthcare, medical equipment or a technical sales environment would be useful but is not essential. You could also be a recent graduate looking to start your career in Sales BENEFITS 25 days annual leave Private Health Insurance Group life Assurance Pension Annual pay review Rewards Platform Employee Assistance Programme Free onsite parking
Oct 07, 2026
Full time
We are currently recruiting for a Sales Administrator to provide organised, accurate and responsive administrative support to our clients Sales team. This is a hands-on support role, helping to manage customer enquiries, process sales documentation, update CRM records, coordinate orders and keep communication flowing between Account Managers, customers, suppliers and internal teams. The role would suit someone who enjoys keeping processes on track, has strong attention to detail and takes pride in providing excellent administrative and customer service support. KEY RESPONSIBILITIES Sales team support: Provide daily administrative support to the Sales team, including diary coordination, document preparation, enquiry tracking, follow-up reminders and general office support. Quotations and documentation: Check quote Jotform documentation for accuracy before sending to Commercial team for processing, and liaise with colleagues to ensure information is complete. CRM and database management: Monitor CRM records, customer details, sales activities and opportunity information accurate and up to date, supporting reliable reporting and smooth handovers. Customer service coordination: Act as a helpful first point of contact for routine customer and internal sales queries, ensuring requests are logged, followed up and directed to the right person where needed. Sales reporting and administration: Support the preparation of sales reports, pipeline updates, meeting notes, customer correspondence and other administrative tasks that help the Sales team work efficiently. Required Skills Administrative background: Previous experience in a sales administration, office administration, customer service or sales support role, ideally in a busy commercial environment desired Accuracy and organisation: Strong attention to detail, good time management and the ability to prioritise competing tasks while maintaining accurate records and documentation. Systems and communication skills: Confident using Microsoft Office, particularly Excel and Outlook, with experience of CRM or order processing systems preferred. A professional telephone manner and clear written communication skills are essential. Objectives and Impact The main purpose of the Sales Administrator is to keep the sales administration process organised, accurate and responsive. By maintaining clear records, supporting order processing and coordinating customer communication, this role helps the Sales team deliver a professional, efficient and consistent service to customers. ABOUT YOU Experience in sales administration, customer service, office administration or sales support desired. • Highly organised, able to manage multiple tasks, track actions and follow through on deadlines. Accurate and detail focused, with confidence handling quotations, customer records, sales documents and spreadsheets. Confident answering queries professionally by phone and email, and comfortable supporting both customers and internal colleagues. Good working knowledge of Microsoft Excel, Word and Outlook; CRM experience would be an advantage. Proactive, helpful and reliable, with a willingness to support the wider team wherever needed. Experience in healthcare, medical equipment or a technical sales environment would be useful but is not essential. You could also be a recent graduate looking to start your career in Sales BENEFITS 25 days annual leave Private Health Insurance Group life Assurance Pension Annual pay review Rewards Platform Employee Assistance Programme Free onsite parking
Exchange Street Claims & Financial Services
Newcastle Upon Tyne, Tyne And Wear
Are you the person everyone turns to when pensions get complicated? When new rules land, legislation changes or something technically awkward crops up, are you the one people ask: "What does this actually mean?" If so, this is the kind of role where that knowledge carries real weight. You'll work closely with the Head of Pensions within a growing national financial services business, becoming a senior technical point of reference across the wider operation. The team is already established and expected to grow further, so there's genuine scope to build your influence and become a key technical figure in the business. PACKAGE Salary is up to £80,000 , alongside a strong benefits package including: 25 days' holiday rising to 28 Pension Life assurance 24/7 GP access Medicash Enhanced family leave Free on-site parking THE JOB This isn't a traditional people-management job. It's much more of a player-coach / senior technical expert position. You'll spend your time understanding pension legislation, regulatory change and technical developments, then working out what they actually mean operationally. That could include: interpreting new pension rules and legislation understanding the operational impact helping shape processes, procedures and systems working with Compliance, Operations, Transfers and IT acting as the escalation point for complex pension issues guiding colleagues on technical matters helping ensure pension rules are applied correctly and consistently You won't just know the rules. You'll help decide how the business responds to them. HERE'S WHAT YOU'LL NEED Your job title matters less than your technical depth. You could be working for a pension provider, platform, SIPP/SSAS operator, pension consultancy or occupational pensions business. You may currently be a Pensions Technical Specialist, Technical Consultant, Senior Pensions Administrator, Pensions Consultant, Technical Manager or Pensions Specialist. What matters is that when pension rules change, you're already thinking about what they mean, where the risks are and what needs to happen next. For the first three months you'll need to be in the Newcastle office around three days per week. After that, it reduces to roughly two days every other week, with the rest of your time working remotely. PROCESS The first stage is a 20-question technical discussion over Teams. They want to know whether you genuinely understand pensions. And if you do, this is a chance to become one of the most technically influential people in the business. - If you're the person people already turn to when pensions get complicated, this is worth a conversation. Click apply and we'll tell you more. If you don't have an up to date CV, don't worry. Send us what you have and we can get to that later. Everyone will get a response.
Oct 07, 2026
Full time
Are you the person everyone turns to when pensions get complicated? When new rules land, legislation changes or something technically awkward crops up, are you the one people ask: "What does this actually mean?" If so, this is the kind of role where that knowledge carries real weight. You'll work closely with the Head of Pensions within a growing national financial services business, becoming a senior technical point of reference across the wider operation. The team is already established and expected to grow further, so there's genuine scope to build your influence and become a key technical figure in the business. PACKAGE Salary is up to £80,000 , alongside a strong benefits package including: 25 days' holiday rising to 28 Pension Life assurance 24/7 GP access Medicash Enhanced family leave Free on-site parking THE JOB This isn't a traditional people-management job. It's much more of a player-coach / senior technical expert position. You'll spend your time understanding pension legislation, regulatory change and technical developments, then working out what they actually mean operationally. That could include: interpreting new pension rules and legislation understanding the operational impact helping shape processes, procedures and systems working with Compliance, Operations, Transfers and IT acting as the escalation point for complex pension issues guiding colleagues on technical matters helping ensure pension rules are applied correctly and consistently You won't just know the rules. You'll help decide how the business responds to them. HERE'S WHAT YOU'LL NEED Your job title matters less than your technical depth. You could be working for a pension provider, platform, SIPP/SSAS operator, pension consultancy or occupational pensions business. You may currently be a Pensions Technical Specialist, Technical Consultant, Senior Pensions Administrator, Pensions Consultant, Technical Manager or Pensions Specialist. What matters is that when pension rules change, you're already thinking about what they mean, where the risks are and what needs to happen next. For the first three months you'll need to be in the Newcastle office around three days per week. After that, it reduces to roughly two days every other week, with the rest of your time working remotely. PROCESS The first stage is a 20-question technical discussion over Teams. They want to know whether you genuinely understand pensions. And if you do, this is a chance to become one of the most technically influential people in the business. - If you're the person people already turn to when pensions get complicated, this is worth a conversation. Click apply and we'll tell you more. If you don't have an up to date CV, don't worry. Send us what you have and we can get to that later. Everyone will get a response.
The Digital Delivery Manager will lead the delivery of Diabetes UK's new website, ensuring the successful planning, coordination and delivery of the site that enhances Diabetes UK as the primary UK source of trusted diabetes content and services. In this critical role, you will work closely with the Website Product Lead and strategic digital agency partners and colleagues across the charity to plan and deliver a website that will enable us to transform our reach, and so help us give information and support to more people and to raise more money. We're looking for someone who is passionate about delivering digital products that are laser-focussed on what audiences and organisations need. You want to use your brilliant experience in delivery to work at a friendly, ambitious organisation that is embarking on an exciting website transformation. You're highly skilled at working matrix-style across teams to delivery excellent digital experiences for users. You are adept in understanding business needs and communicating them in a human way to technical and non-technical audiences alike. You can run daily sprints with small, expert teams but know how to blend pragmatism with process to keep momentum and focus on the objectives.web
Oct 07, 2026
Full time
The Digital Delivery Manager will lead the delivery of Diabetes UK's new website, ensuring the successful planning, coordination and delivery of the site that enhances Diabetes UK as the primary UK source of trusted diabetes content and services. In this critical role, you will work closely with the Website Product Lead and strategic digital agency partners and colleagues across the charity to plan and deliver a website that will enable us to transform our reach, and so help us give information and support to more people and to raise more money. We're looking for someone who is passionate about delivering digital products that are laser-focussed on what audiences and organisations need. You want to use your brilliant experience in delivery to work at a friendly, ambitious organisation that is embarking on an exciting website transformation. You're highly skilled at working matrix-style across teams to delivery excellent digital experiences for users. You are adept in understanding business needs and communicating them in a human way to technical and non-technical audiences alike. You can run daily sprints with small, expert teams but know how to blend pragmatism with process to keep momentum and focus on the objectives.web
Our Story Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership , Harmony , and Scale , and we look for Passionate, Kind, and No-Ego team members to join the team. The Role Senior Product Designers are the architects of our mobile user journeys, turning complex requirements into seamless, intuitive, and engaging digital experiences. They are collaborative problem-solvers with a keen eye for detail, strong mobile expertise, and a deep sense of user empathy. At Pointr, we empower Product Designers to own the end-to-end design of our mobile app features, creating high-fidelity experiences that impact millions of users across the globe. To that end, they are comfortable operating in a flat, fast-paced organization and are energized by evolving our mobile design system while collaborating closely with PMs and engineering teams to bridge the gap between design and development. At its core, this role requires the Senior Product Designer to combine structured thinking with creative execution, taking complete ownership of the mobile product experience across both iOS and Android platforms from discovery to final QA. Core Responsibilities Own the end-to-end UX/UI design of mobile app features, from discovery to final implementation. Create user flows, wireframes, prototypes, and high-fidelity designs. Work closely with PMs and engineers to translate product requirements into clear mobile experiences. Maintain and improve the mobile design system. Prepare developer-ready specs, review builds, QA implemented designs, and ensure consistency across iOS and Android. Use user feedback, analytics, and usability testing to improve key app journeys. Minimum Qualifications Experience: 5+ years of proven experience in UX/UI or Product Design, with a strong focus on mobile app experiences across both iOS and Android. Portfolio: A robust portfolio demonstrating successfully shipped mobile products, active contribution to design systems, high-fidelity prototyping, and close collaboration with engineering. Technical & Design Skills: Advanced proficiency in Figma, user flows, wireframing, high-fidelity UI design, and comprehensive developer handoff processes. Quality Assurance: Experience in maintaining design systems, preparing developer-ready specs, reviewing builds, and conducting QA on implemented designs. Core Competencies: Deep user empathy, structured thinking, strong attention to detail, a strong sense of ownership, and the ability to thrive within ambiguity. Collaboration: Excellent communication skills with a proven track record of working effectively alongside product managers and engineers. Preferred Qualifications Domain Knowledge: Experience designing for maps, navigation, wayfinding, or location-based services. App Types: Background in building complex B2B or enterprise-grade mobile applications. Advanced Design Systems: Practical experience working with design tokens and advanced token structures. Research & Testing: Experience conducting user research, usability testing, data analytics utilization, and accessibility testing (A11y). What We Offer Senior position in a fast-growing global tech startup Opportunity to work with top-notch global clients across the world Friendly, helpful, and smart team Hybrid working opportunity with a cozy office in Fulham, London International environment and inclusive culture Compensation: £78,000-£85,000 Base We Succeed Together Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at .
Oct 07, 2026
Full time
Our Story Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership , Harmony , and Scale , and we look for Passionate, Kind, and No-Ego team members to join the team. The Role Senior Product Designers are the architects of our mobile user journeys, turning complex requirements into seamless, intuitive, and engaging digital experiences. They are collaborative problem-solvers with a keen eye for detail, strong mobile expertise, and a deep sense of user empathy. At Pointr, we empower Product Designers to own the end-to-end design of our mobile app features, creating high-fidelity experiences that impact millions of users across the globe. To that end, they are comfortable operating in a flat, fast-paced organization and are energized by evolving our mobile design system while collaborating closely with PMs and engineering teams to bridge the gap between design and development. At its core, this role requires the Senior Product Designer to combine structured thinking with creative execution, taking complete ownership of the mobile product experience across both iOS and Android platforms from discovery to final QA. Core Responsibilities Own the end-to-end UX/UI design of mobile app features, from discovery to final implementation. Create user flows, wireframes, prototypes, and high-fidelity designs. Work closely with PMs and engineers to translate product requirements into clear mobile experiences. Maintain and improve the mobile design system. Prepare developer-ready specs, review builds, QA implemented designs, and ensure consistency across iOS and Android. Use user feedback, analytics, and usability testing to improve key app journeys. Minimum Qualifications Experience: 5+ years of proven experience in UX/UI or Product Design, with a strong focus on mobile app experiences across both iOS and Android. Portfolio: A robust portfolio demonstrating successfully shipped mobile products, active contribution to design systems, high-fidelity prototyping, and close collaboration with engineering. Technical & Design Skills: Advanced proficiency in Figma, user flows, wireframing, high-fidelity UI design, and comprehensive developer handoff processes. Quality Assurance: Experience in maintaining design systems, preparing developer-ready specs, reviewing builds, and conducting QA on implemented designs. Core Competencies: Deep user empathy, structured thinking, strong attention to detail, a strong sense of ownership, and the ability to thrive within ambiguity. Collaboration: Excellent communication skills with a proven track record of working effectively alongside product managers and engineers. Preferred Qualifications Domain Knowledge: Experience designing for maps, navigation, wayfinding, or location-based services. App Types: Background in building complex B2B or enterprise-grade mobile applications. Advanced Design Systems: Practical experience working with design tokens and advanced token structures. Research & Testing: Experience conducting user research, usability testing, data analytics utilization, and accessibility testing (A11y). What We Offer Senior position in a fast-growing global tech startup Opportunity to work with top-notch global clients across the world Friendly, helpful, and smart team Hybrid working opportunity with a cozy office in Fulham, London International environment and inclusive culture Compensation: £78,000-£85,000 Base We Succeed Together Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at .
Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does. Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Universal Music UK is looking for an AI Product Engineer to become part of our UK central data, AI and technology team. The role offers a unique opportunity to join us at the start of a new chapter, where we are looking to grow & expand on the foundation of work we've already begun. The role is perfect for a candidate that is passionate about music, data, AI and technology and has a thirst for acquiring, analysing and communicating knowledge through data. In a creative organisation such as ours, reducing a complex problem into something simple is key, so any experience managing stakeholders, shaping ideas and translating business needs into clear product requirements would also be a strength. Alongside this, you will be responsible for building and improving AI-powered products, tools and workflows that solve real business problems across Universal Music UK. You will work with stakeholders and product managers to understand user needs, shape requirements and turn ideas into practical technical solutions. Working closely with data scientists, engineers, designers and business teams, you will help take products from discovery and prototyping through to development, launch, adoption and ongoing iteration. As we're first and foremost a data, AI and technology team, you should be comfortable working with data, APIs, technical trade-offs and modern AI-enabled software development. As part of the central data, AI and technology team, you'll have a chance to work across all divisions, including AMS, frontline labels, our catalogue division UMR, and all other central teams, as well as data and technology teams within the wider business. This includes helping shape products from the inception of an idea through to fully working technology that supports & supercharges the labels. Key Responsibilities Develop AI-powered products, tools and workflows that are tailored to the needs of our labels and central teams. Collaborate with stakeholders, product managers and data teams to understand requirements and turn ideas into practical technical solutions. Build prototypes, applications and product features using modern software development tools, AI technologies and data-driven approaches. Work closely with developers, data scientists and project managers to ensure the timely delivery of high-quality data and AI products that can adapt to the business' changing needs. Support product testing, troubleshooting and iteration to ensure solutions are reliable, useful, secure, performant and delivering measurable value. Stay up-to-date with the latest trends and technologies in AI, software engineering and product development, applying them to improve the quality and efficiency of our solutions. At the heart of this role is a desire to give us a competitive edge in connecting our artists with audiences across the globe. More will be explained at interview. Rest assured, this is an exciting role as part of an innovative new initiative within the organisation. Skills & Experience Strong software engineering skills across front-end, back-end and data-driven product development. Strong experience developing modern web interfaces using React, TypeScript, JavaScript, HTML and CSS. Experience using component libraries and design systems such as Material UI to build consistent and accessible user interfaces. Experience building back-end services, APIs and applications using Django, Django REST Framework and Python. Ability to turn product requirements into clean, scalable, secure and maintainable technical solutions. Comfortable working with SQL, relational databases, analytics tools and large or complex datasets. Experience integrating internal and external APIs, services and data sources into applications. Good working knowledge of data, AI and machine learning concepts. Experience building or integrating AI-powered features into web applications, tools or business workflows. Familiarity with generative AI tools and coding assistants such as ChatGPT, Claude, Gemini, GitHub Copilot or Codex. Awareness of agentic engineering approaches, AI-assisted workflows and tools such as Model Context Protocol would be advantageous. Experience working with AWS, managed databases and DevOps practices, including Git, GitHub, code review, CI/CD, deployment workflows and monitoring. Familiarity with CloudWatch, Aurora, Docker, Kubernetes, Azure or Microsoft Entra ID would be advantageous. Ability to collaborate effectively with product managers, engineers, data specialists, project managers and non-technical stakeholders. Strong problem-solving, testing, debugging and troubleshooting skills. Ability to manage competing priorities with a focus on product quality, user needs and measurable outcomes. Knowledge of music repertoire, music metadata, rights or the wider music industry is advantageous. Minimum of 3 years' experience in software engineering, AI, data, technology or a related role. Background building web applications, APIs or internal tools using modern development practices. Experience working across the full product lifecycle, from discovery and prototype through launch, adoption, maintenance and iterative improvement. Experience working with cloud-hosted services, production deployments, monitoring and operational support is advantageous. Education Degree in a relevant field or equivalent practical experience. A background in Computer Science, Software Engineering, Data Science, AI or a related technical discipline would be advantageous. Relevant professional experience, demonstrable technical capability and a strong portfolio of delivered products will be considered in place of formal qualifications. Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement. Job Category: Universal Music Group We are Universal Music Group, the world's leading music company. We are the home for music's greatest artists, innovators and entrepreneurs.
Oct 06, 2026
Full time
Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does. Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Universal Music UK is looking for an AI Product Engineer to become part of our UK central data, AI and technology team. The role offers a unique opportunity to join us at the start of a new chapter, where we are looking to grow & expand on the foundation of work we've already begun. The role is perfect for a candidate that is passionate about music, data, AI and technology and has a thirst for acquiring, analysing and communicating knowledge through data. In a creative organisation such as ours, reducing a complex problem into something simple is key, so any experience managing stakeholders, shaping ideas and translating business needs into clear product requirements would also be a strength. Alongside this, you will be responsible for building and improving AI-powered products, tools and workflows that solve real business problems across Universal Music UK. You will work with stakeholders and product managers to understand user needs, shape requirements and turn ideas into practical technical solutions. Working closely with data scientists, engineers, designers and business teams, you will help take products from discovery and prototyping through to development, launch, adoption and ongoing iteration. As we're first and foremost a data, AI and technology team, you should be comfortable working with data, APIs, technical trade-offs and modern AI-enabled software development. As part of the central data, AI and technology team, you'll have a chance to work across all divisions, including AMS, frontline labels, our catalogue division UMR, and all other central teams, as well as data and technology teams within the wider business. This includes helping shape products from the inception of an idea through to fully working technology that supports & supercharges the labels. Key Responsibilities Develop AI-powered products, tools and workflows that are tailored to the needs of our labels and central teams. Collaborate with stakeholders, product managers and data teams to understand requirements and turn ideas into practical technical solutions. Build prototypes, applications and product features using modern software development tools, AI technologies and data-driven approaches. Work closely with developers, data scientists and project managers to ensure the timely delivery of high-quality data and AI products that can adapt to the business' changing needs. Support product testing, troubleshooting and iteration to ensure solutions are reliable, useful, secure, performant and delivering measurable value. Stay up-to-date with the latest trends and technologies in AI, software engineering and product development, applying them to improve the quality and efficiency of our solutions. At the heart of this role is a desire to give us a competitive edge in connecting our artists with audiences across the globe. More will be explained at interview. Rest assured, this is an exciting role as part of an innovative new initiative within the organisation. Skills & Experience Strong software engineering skills across front-end, back-end and data-driven product development. Strong experience developing modern web interfaces using React, TypeScript, JavaScript, HTML and CSS. Experience using component libraries and design systems such as Material UI to build consistent and accessible user interfaces. Experience building back-end services, APIs and applications using Django, Django REST Framework and Python. Ability to turn product requirements into clean, scalable, secure and maintainable technical solutions. Comfortable working with SQL, relational databases, analytics tools and large or complex datasets. Experience integrating internal and external APIs, services and data sources into applications. Good working knowledge of data, AI and machine learning concepts. Experience building or integrating AI-powered features into web applications, tools or business workflows. Familiarity with generative AI tools and coding assistants such as ChatGPT, Claude, Gemini, GitHub Copilot or Codex. Awareness of agentic engineering approaches, AI-assisted workflows and tools such as Model Context Protocol would be advantageous. Experience working with AWS, managed databases and DevOps practices, including Git, GitHub, code review, CI/CD, deployment workflows and monitoring. Familiarity with CloudWatch, Aurora, Docker, Kubernetes, Azure or Microsoft Entra ID would be advantageous. Ability to collaborate effectively with product managers, engineers, data specialists, project managers and non-technical stakeholders. Strong problem-solving, testing, debugging and troubleshooting skills. Ability to manage competing priorities with a focus on product quality, user needs and measurable outcomes. Knowledge of music repertoire, music metadata, rights or the wider music industry is advantageous. Minimum of 3 years' experience in software engineering, AI, data, technology or a related role. Background building web applications, APIs or internal tools using modern development practices. Experience working across the full product lifecycle, from discovery and prototype through launch, adoption, maintenance and iterative improvement. Experience working with cloud-hosted services, production deployments, monitoring and operational support is advantageous. Education Degree in a relevant field or equivalent practical experience. A background in Computer Science, Software Engineering, Data Science, AI or a related technical discipline would be advantageous. Relevant professional experience, demonstrable technical capability and a strong portfolio of delivered products will be considered in place of formal qualifications. Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement. Job Category: Universal Music Group We are Universal Music Group, the world's leading music company. We are the home for music's greatest artists, innovators and entrepreneurs.
Universal Music Group in the UK is hiring an AI Product Engineer to join our central data, AI and technology team. You will build and iterate AI-powered products and workflows that solve real business problems across Universal Music UK. You will collaborate with data scientists, engineers and product managers, turning business needs into practical technical solutions and owning delivery from discovery through deployment and adoption.
Oct 06, 2026
Full time
Universal Music Group in the UK is hiring an AI Product Engineer to join our central data, AI and technology team. You will build and iterate AI-powered products and workflows that solve real business problems across Universal Music UK. You will collaborate with data scientists, engineers and product managers, turning business needs into practical technical solutions and owning delivery from discovery through deployment and adoption.
Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does. Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Are you interested in working for the music industry? Would you like to help develop unique cutting edge data science and AI solutions to help drive innovation and creative data driven strategies across Universal Music? Universal Music UK is looking for an AI Product Manager to become part of our UK central data, AI and technology team. The role offers a unique opportunity to join us at the start of a new chapter, where we are looking to grow & expand on the foundation of work we've already begun. The role is perfect for a candidate that is passionate about music, data, AI and technology and has a thirst for acquiring, analysing and communicating knowledge through data. In a creative organisation such as ours, reducing a complex problem into something simple is key, so any experience managing stakeholders, shaping ideas and translating business needs into clear product requirements would also be a strength. Alongside this, you will be responsible for identifying, shaping and delivering AI powered products, tools and workflows that solve real business problems across Universal Music UK. You will work with stakeholders to understand user needs, define priorities and translate ideas into clear product briefs, roadmaps and success measures. Working closely with data scientists, engineers, designers and business teams, you will guide products from discovery and prototyping through to launch, adoption and ongoing iteration. As we're first and foremost a data, AI and technology team, you should be comfortable working with data, technical trade offs and modern AI enabled product development. As part of the central data, AI and technology team, you'll have a chance to work across all divisions, including AMS, frontline labels, our catalogue division UMR, and all other central teams, as well as data and technology teams within the wider business. This includes helping shape products from the inception of an idea through to fully working technology that supports & supercharges the labels. Key Responsibilities Shaping this role is up for grabs for a resourceful self starter, but core responsibilities include: Identify, shape and prioritise AI powered products, tools and workflows that are tailored to the needs of our labels and central teams. Collaborate with stakeholders to gather requirements, understand user needs and create clear product briefs and specifications. Translate complex business problems into practical product roadmaps, user stories, success measures and delivery plans. Work closely with developers, data scientists and project managers to ensure the timely delivery of high quality data and AI products that can adapt to the business' changing needs. Support product testing, feedback gathering and iteration to ensure solutions are reliable, useful, adopted and delivering measurable value. Stay up-to-date with the latest trends and technologies in AI, data and product development, applying them to improve the quality and efficiency of our solutions. Skills Strong product management skills across discovery, prioritisation, roadmapping and delivery. Good working knowledge of data, AI and machine learning concepts. Familiarity with generative AI tools such as ChatGPT, Claude, Gemini, Copilot or Codex. Ability to translate business needs into clear product briefs, requirements and success measures. Comfortable using data and insight to guide product decisions. Basic understanding of SQL and analytics tools. Experience working with data scientists, engineers, designers and other technical teams. Ability to collaborate effectively with cross functional teams and communicate technical information to non technical stakeholders. Strong problem solving, organisational and decision making skills. Knowledge of music repertoire is advantageous. Experience Minimum of 2 years' experience in product management, AI, data, technology or a related role. Background working with stakeholders to understand business needs and convert to clear product priorities. Experience working with development teams to take products from idea to launch, adoption and iteration. Education Degree in a relevant field or equivalent practical experience. A background in Music, Computer Science, Product Management, Business, Engineering or a related discipline would be advantageous. Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement. Job Category: Universal Music Group We are Universal Music Group, the world's leading music company. We are the home for music's greatest artists, innovators and entrepreneurs.
Oct 06, 2026
Full time
Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does. Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Are you interested in working for the music industry? Would you like to help develop unique cutting edge data science and AI solutions to help drive innovation and creative data driven strategies across Universal Music? Universal Music UK is looking for an AI Product Manager to become part of our UK central data, AI and technology team. The role offers a unique opportunity to join us at the start of a new chapter, where we are looking to grow & expand on the foundation of work we've already begun. The role is perfect for a candidate that is passionate about music, data, AI and technology and has a thirst for acquiring, analysing and communicating knowledge through data. In a creative organisation such as ours, reducing a complex problem into something simple is key, so any experience managing stakeholders, shaping ideas and translating business needs into clear product requirements would also be a strength. Alongside this, you will be responsible for identifying, shaping and delivering AI powered products, tools and workflows that solve real business problems across Universal Music UK. You will work with stakeholders to understand user needs, define priorities and translate ideas into clear product briefs, roadmaps and success measures. Working closely with data scientists, engineers, designers and business teams, you will guide products from discovery and prototyping through to launch, adoption and ongoing iteration. As we're first and foremost a data, AI and technology team, you should be comfortable working with data, technical trade offs and modern AI enabled product development. As part of the central data, AI and technology team, you'll have a chance to work across all divisions, including AMS, frontline labels, our catalogue division UMR, and all other central teams, as well as data and technology teams within the wider business. This includes helping shape products from the inception of an idea through to fully working technology that supports & supercharges the labels. Key Responsibilities Shaping this role is up for grabs for a resourceful self starter, but core responsibilities include: Identify, shape and prioritise AI powered products, tools and workflows that are tailored to the needs of our labels and central teams. Collaborate with stakeholders to gather requirements, understand user needs and create clear product briefs and specifications. Translate complex business problems into practical product roadmaps, user stories, success measures and delivery plans. Work closely with developers, data scientists and project managers to ensure the timely delivery of high quality data and AI products that can adapt to the business' changing needs. Support product testing, feedback gathering and iteration to ensure solutions are reliable, useful, adopted and delivering measurable value. Stay up-to-date with the latest trends and technologies in AI, data and product development, applying them to improve the quality and efficiency of our solutions. Skills Strong product management skills across discovery, prioritisation, roadmapping and delivery. Good working knowledge of data, AI and machine learning concepts. Familiarity with generative AI tools such as ChatGPT, Claude, Gemini, Copilot or Codex. Ability to translate business needs into clear product briefs, requirements and success measures. Comfortable using data and insight to guide product decisions. Basic understanding of SQL and analytics tools. Experience working with data scientists, engineers, designers and other technical teams. Ability to collaborate effectively with cross functional teams and communicate technical information to non technical stakeholders. Strong problem solving, organisational and decision making skills. Knowledge of music repertoire is advantageous. Experience Minimum of 2 years' experience in product management, AI, data, technology or a related role. Background working with stakeholders to understand business needs and convert to clear product priorities. Experience working with development teams to take products from idea to launch, adoption and iteration. Education Degree in a relevant field or equivalent practical experience. A background in Music, Computer Science, Product Management, Business, Engineering or a related discipline would be advantageous. Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement. Job Category: Universal Music Group We are Universal Music Group, the world's leading music company. We are the home for music's greatest artists, innovators and entrepreneurs.
Job Role As Delivery Manager, you will be the key person ensuring our projects are delivered on time, on budget, and to the exceptional standard our clients expect. You will act as the bridge between clients, our technical teams, and leadership. Key Responsibilities Project Delivery Leadership: Own end-to-end delivery of analytics & AI engagements. Ensure projects meet scope, quality, budget, and timeline commitments. Client Relationship Management: Serve as the primary point of contact for delivery matters. Manage expectations, facilitate workshops, provide regular status reporting, and handle escalations professionally. Resource & Team Management: Work closely with Practice Leads to allocate resources Support team well-being, workload balancing, and knowledge sharing in a small-firm setting. Commercial Oversight: Track project financials; Utilization. Identify change requests / upsell opportunities and work with sales/consulting leads to secure them. Process & Methodology: Champion pragmatic agile practices tailored to data/AI work Continuously improve our delivery playbook. Risk & Quality Management: Proactively identify risks, dependencies, and technical blockers. Ensure robust quality assurance, documentation, and knowledge transfer to clients. Business Growth: Contribute to proposals, scoping sessions, and capability development. Help shape our service offerings as we expand into new AI domains. Mentorship: Coach junior PMs/consultants and support the professional growth of delivery talent. Key Requirements 7 + years experience in delivery/project/program management, ideally in data analytics, AI/ML, technology consulting, or professional services. Strong commercial acumen: experience managing project P&L and margins. Excellent stakeholder management and communication skills; confident presenting to C-level clients. Hands-on experience with agile methodologies and tools (Jira, Confluence, MS Project, or similar). Ability to understand technical concepts and translate them for non-technical audiences.
Oct 06, 2026
Full time
Job Role As Delivery Manager, you will be the key person ensuring our projects are delivered on time, on budget, and to the exceptional standard our clients expect. You will act as the bridge between clients, our technical teams, and leadership. Key Responsibilities Project Delivery Leadership: Own end-to-end delivery of analytics & AI engagements. Ensure projects meet scope, quality, budget, and timeline commitments. Client Relationship Management: Serve as the primary point of contact for delivery matters. Manage expectations, facilitate workshops, provide regular status reporting, and handle escalations professionally. Resource & Team Management: Work closely with Practice Leads to allocate resources Support team well-being, workload balancing, and knowledge sharing in a small-firm setting. Commercial Oversight: Track project financials; Utilization. Identify change requests / upsell opportunities and work with sales/consulting leads to secure them. Process & Methodology: Champion pragmatic agile practices tailored to data/AI work Continuously improve our delivery playbook. Risk & Quality Management: Proactively identify risks, dependencies, and technical blockers. Ensure robust quality assurance, documentation, and knowledge transfer to clients. Business Growth: Contribute to proposals, scoping sessions, and capability development. Help shape our service offerings as we expand into new AI domains. Mentorship: Coach junior PMs/consultants and support the professional growth of delivery talent. Key Requirements 7 + years experience in delivery/project/program management, ideally in data analytics, AI/ML, technology consulting, or professional services. Strong commercial acumen: experience managing project P&L and margins. Excellent stakeholder management and communication skills; confident presenting to C-level clients. Hands-on experience with agile methodologies and tools (Jira, Confluence, MS Project, or similar). Ability to understand technical concepts and translate them for non-technical audiences.
Linnworks is seeking an Information Security Project Manager to coordinate audits, security projects, and customer security interactions. You will work with Technical Operations, Engineering, Product, Legal, and Sales to drive pragmatic, proportionate security controls for our SaaS platform. You'll translate complex security concepts into clear guidance for customers and internal stakeholders, manage audit evidence and remediation, and help shape policies and tooling with leadership.
Oct 06, 2026
Full time
Linnworks is seeking an Information Security Project Manager to coordinate audits, security projects, and customer security interactions. You will work with Technical Operations, Engineering, Product, Legal, and Sales to drive pragmatic, proportionate security controls for our SaaS platform. You'll translate complex security concepts into clear guidance for customers and internal stakeholders, manage audit evidence and remediation, and help shape policies and tooling with leadership.
Zaizi Ltd. is seeking a Senior/Lead Service Delivery Manager to ensure delivery, stability, and continual improvement of digital services for Public Safety clients. You will work with Product Managers, technical teams, and stakeholders to maintain service excellence and value across the product lifecycle. The role focuses on post-delivery support, customer relationships, and driving improvements while ensuring SLAs and KPIs are met and reported.
Oct 06, 2026
Full time
Zaizi Ltd. is seeking a Senior/Lead Service Delivery Manager to ensure delivery, stability, and continual improvement of digital services for Public Safety clients. You will work with Product Managers, technical teams, and stakeholders to maintain service excellence and value across the product lifecycle. The role focuses on post-delivery support, customer relationships, and driving improvements while ensuring SLAs and KPIs are met and reported.
NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: The SAP Business ByDesign Implementation Consultant role at NTT Data Business Solutions encompasses a multifaceted scope, blending technical expertise with strategic consultancy and client focused support. The primary responsibilities include: Implementation Support: Engage in client implementation projects, troubleshoot challenging scenarios, and provide guidance to consultants. Assume lead consultant roles for distressed projects, ensuring smooth execution and resolution. Technical Responsibilities: Configuring, testing, implementing, and maintaining SAP Business ByDesign systems. Act as the lead consultant in Supply processes, author solution design and technical requirement documents, and ensure the quality of technical developments. Project Management and Client Interaction: Manage workloads, ensure timely project deliverables, and assist in planning timelines and resources for customer solutions. Provide timely responses to customer queries, create analytical reports, deliver training, and maintain comprehensive documentation for clients. This role demands a versatile skill set, merging technical proficiency with strategic acumen, client centricity, and team collaboration. The ideal candidate will possess a blend of SAP Business ByDesign expertise, strategic consultancy, project management, client engagement skills, embodying the "Cloud Mindset" throughout the project delivery. Duties/Responsibilities: Support client implementation projects by troubleshooting and advising on challenging scenarios, supporting consultants or taking over as lead consultant for distressed projects. Support the SAP Business ByDesign Presales team by taking part in pre project workshops, reviewing effort estimates, advising on processes or complex business requirements and reviewing statements of work. Provide assistance to the SAP Business ByDesign support team by helping to troubleshoot challenging support tickets, advising on resolutions or, where appropriate, taking ownership of the support ticket through to resolution. Work with the SAP Business ByDesign Project Managers, and Team Leads as necessary. Train or mentor other team members as part of their continuing professional development. Assist with the quality assurance of the work produced by SAP Business ByDesign practice team members. Have in depth industry knowledge and be able to advise customers at a strategic level. Analyse customers' requirements and map these to the SAP Business ByDesign solution. Support client implementation projects by configuring, unit testing, implementing, delivering and maintaining the SAP Business ByDesign system. Act as lead consultant on implementation projects, within own areas of expertise of Supply Chain and project accounting processes. Responsible for authoring solution design documents within own areas of expertise. Responsible for authoring functional specification documents for solutions that require SAP Business ByDesign SDK or SAP BTP developments to meet customer/project requirements. Responsible for signing off technical developments before handing to the customer for UAT. Primarily responsible for managing own workload, requesting additional project work or support tickets when quiet to achieve departmental utilisation targets and ensuring, in conjunction with project managers and the practice lead, that project deliverables are completed on time and to schedule and assist in planning the timelines and resources required to implement customer solutions. Provides answers to customer queries by identifying problems, researching answers and guiding the customer through any corrective steps and responding in a timely fashion. Create analytical reports and data sources as necessary. Deliver training to customers as necessary. Responsible for writing and maintaining quality documentation that will be presented to clients. Improve system performance by identifying problems and recommending changes. Required Skills/Abilities: SAP Expertise: Proficiency in SAP Business ByDesign, including configuration, troubleshooting, and implementation, with a strong focus on Supply Chain. Project accounting processes will be advantageous. Consultancy Skills: Strong consultancy background with an emphasis on the "Cloud Mindset" to advise clients strategically, map requirements to solutions, and support troubled projects effectively. Communication: Excellent verbal and written communication skills for interacting with clients, leading workshops, and mentoring team members. Problem solving: Ability to analyse complex issues, troubleshoot effectively, and provide timely and innovative solutions. Project Management: Experience managing workloads, meeting project deadlines, and collaborating with diverse teams to ensure project success. Documentation: Capability to create and maintain comprehensive documentation, including solution designs and technical requirements. Client Focus: Commitment to maintaining high levels of client satisfaction, responsiveness to queries, and delivering effective training. Continuous Learning: Willingness to stay updated with industry trends, SAP developments, and acquire relevant certifications and accreditations. Join our award winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2026SAP Pinnacle Awards and the Top Employer Award 2026, we offer you the chance to make a significant impact while growing your career. Here, you'll work alongside industry experts on cutting edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We'd love to hear from you. We offer a range of benefits designed to support your well being, career growth, and work life balance: Home Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environmenteffectively. Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro rated for part time employees), providing ample time for relaxation and rejuvenation. "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro rated for part time employees) Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones. Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits. Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances. Health and Well being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1 2 1 Lifestyle coaching, financial and legal support etc. Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity. Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well being with sustainable transportation options. Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits or eco friendly transportation.
Oct 06, 2026
Full time
NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: The SAP Business ByDesign Implementation Consultant role at NTT Data Business Solutions encompasses a multifaceted scope, blending technical expertise with strategic consultancy and client focused support. The primary responsibilities include: Implementation Support: Engage in client implementation projects, troubleshoot challenging scenarios, and provide guidance to consultants. Assume lead consultant roles for distressed projects, ensuring smooth execution and resolution. Technical Responsibilities: Configuring, testing, implementing, and maintaining SAP Business ByDesign systems. Act as the lead consultant in Supply processes, author solution design and technical requirement documents, and ensure the quality of technical developments. Project Management and Client Interaction: Manage workloads, ensure timely project deliverables, and assist in planning timelines and resources for customer solutions. Provide timely responses to customer queries, create analytical reports, deliver training, and maintain comprehensive documentation for clients. This role demands a versatile skill set, merging technical proficiency with strategic acumen, client centricity, and team collaboration. The ideal candidate will possess a blend of SAP Business ByDesign expertise, strategic consultancy, project management, client engagement skills, embodying the "Cloud Mindset" throughout the project delivery. Duties/Responsibilities: Support client implementation projects by troubleshooting and advising on challenging scenarios, supporting consultants or taking over as lead consultant for distressed projects. Support the SAP Business ByDesign Presales team by taking part in pre project workshops, reviewing effort estimates, advising on processes or complex business requirements and reviewing statements of work. Provide assistance to the SAP Business ByDesign support team by helping to troubleshoot challenging support tickets, advising on resolutions or, where appropriate, taking ownership of the support ticket through to resolution. Work with the SAP Business ByDesign Project Managers, and Team Leads as necessary. Train or mentor other team members as part of their continuing professional development. Assist with the quality assurance of the work produced by SAP Business ByDesign practice team members. Have in depth industry knowledge and be able to advise customers at a strategic level. Analyse customers' requirements and map these to the SAP Business ByDesign solution. Support client implementation projects by configuring, unit testing, implementing, delivering and maintaining the SAP Business ByDesign system. Act as lead consultant on implementation projects, within own areas of expertise of Supply Chain and project accounting processes. Responsible for authoring solution design documents within own areas of expertise. Responsible for authoring functional specification documents for solutions that require SAP Business ByDesign SDK or SAP BTP developments to meet customer/project requirements. Responsible for signing off technical developments before handing to the customer for UAT. Primarily responsible for managing own workload, requesting additional project work or support tickets when quiet to achieve departmental utilisation targets and ensuring, in conjunction with project managers and the practice lead, that project deliverables are completed on time and to schedule and assist in planning the timelines and resources required to implement customer solutions. Provides answers to customer queries by identifying problems, researching answers and guiding the customer through any corrective steps and responding in a timely fashion. Create analytical reports and data sources as necessary. Deliver training to customers as necessary. Responsible for writing and maintaining quality documentation that will be presented to clients. Improve system performance by identifying problems and recommending changes. Required Skills/Abilities: SAP Expertise: Proficiency in SAP Business ByDesign, including configuration, troubleshooting, and implementation, with a strong focus on Supply Chain. Project accounting processes will be advantageous. Consultancy Skills: Strong consultancy background with an emphasis on the "Cloud Mindset" to advise clients strategically, map requirements to solutions, and support troubled projects effectively. Communication: Excellent verbal and written communication skills for interacting with clients, leading workshops, and mentoring team members. Problem solving: Ability to analyse complex issues, troubleshoot effectively, and provide timely and innovative solutions. Project Management: Experience managing workloads, meeting project deadlines, and collaborating with diverse teams to ensure project success. Documentation: Capability to create and maintain comprehensive documentation, including solution designs and technical requirements. Client Focus: Commitment to maintaining high levels of client satisfaction, responsiveness to queries, and delivering effective training. Continuous Learning: Willingness to stay updated with industry trends, SAP developments, and acquire relevant certifications and accreditations. Join our award winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2026SAP Pinnacle Awards and the Top Employer Award 2026, we offer you the chance to make a significant impact while growing your career. Here, you'll work alongside industry experts on cutting edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We'd love to hear from you. We offer a range of benefits designed to support your well being, career growth, and work life balance: Home Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environmenteffectively. Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro rated for part time employees), providing ample time for relaxation and rejuvenation. "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro rated for part time employees) Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones. Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits. Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances. Health and Well being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1 2 1 Lifestyle coaching, financial and legal support etc. Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity. Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well being with sustainable transportation options. Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits or eco friendly transportation.
Zaizi is seeking a Senior/Lead Service Delivery Manager to ensure the successful delivery, operational stability, and continual improvement of digital services for our Public Safety clients. Working closely with Product Managers, technical teams, and customer stakeholders, the Service Delivery Manager is responsible for ensuring that delivered products continue to meet user and operational needs. The role focuses on providing excellent post-delivery support, maintaining strong customer relationships, and driving service improvements that maximise value throughout the product lifecycle. Role Objectives The following objectives represent the key responsibilities of this role. These will be discussed further during the interview process and agreed with the successful candidate. Service Delivery & Support - Ensure delivered products remain reliable, supported, and fit for purpose by overseeing service operations, coordinating support activities, and driving service excellence. Continuous Service Improvement - Analyse incidents, trends, and service performance to identify root causes and opportunities for improvement. Work collaboratively with delivery and product teams to implement enhancements that improve user experience, service resilience, and operational efficiency. Customer Relationship Management - Build and maintain trusted relationships with customers and stakeholders, acting as the primary point of contact for service-related matters. Ensure customer expectations are managed effectively and that services continue to deliver measurable value. Operational Governance - Monitor service performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring risks, issues, and dependencies are proactively managed and communicated. Compile and regularly report on relevant metrics to highlight conformance with agreed SLAs and identify where any issues are emerging that require resolution. Lead any remedial activities required to improve SLA performance. Cross-functional Collaboration - Work closely with delivery, engineering, and product teams to ensure smooth transition of new capabilities into live service, while minimising operational impact and supporting long-term service sustainability. Service Lifecycle Management - Take ownership of the ongoing health and performance of delivered products, ensuring they continue to evolve in line with customer needs, business priorities, and operational requirements. Incident Management - coordinating responses to outages and faults, implementing escalation procedures, communicating with key stakeholders (e.g. setting up and regularly holding bridge calls), and overseeing resolution of the incidents. Write reports on these incidents including 'lessons learned' exercises and mitigations put in place. Problem Management - identify trends and patterns relating to repeating service problems, and develop and enact plans to resolve these. Sponsor and when appropriate undertake Root Cause Analysis (RCA) of problems, informing stakeholders of findings and driving adoption of new measures required to solve them. Service Design - support the design and implementation of new service models for Zaizi and its customers, including provision of out of hours support, critical incident management, disaster recovery and backup, and patching/updating of critical vulnerabilities. Skills You will have extensive commercial experience in the following: ITIL 3 and awareness of ITIL 4 (especially value streams) Agile (Scrum / Kanban) Government Digital Service Standard () Public cloud services (AWS or Azure or Google Cloud) Competencies You will have extensive experience in the following: IT Service Management (ITSM) IT Service Design Track record of managing 1 or more IT services over 3 year period Defining and delivering on SLAs and making service improvements Provision of services to contractual agreement, including tracking and reporting on service levels provided Managing and negotiation of SLA's, KPI's, Change, Incident, Deployment and resourcing Compliance with best practice frameworks such as NIST, ISO27001, ITIL, Prince2, Agile, Scaled Agile (SAFe) Must hold active SC Clearance Competitive Pay: Salaries reviewed annually to ensure they reflect your performance and market value. Loyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a maximum of 8%. Protection: Comprehensive Group Life Assurance for peace of mind. Purpose & Culture Real Impact: Work on mission-critical projects that secure and improve the UK's digital infrastructure. Autonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success. Service & Community: We support those who serve. 10 paid days for Reservist Military Service. Work / Life Balance Time Off: 25 days annual leave + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle. Giving back: 2 paid volunteering days per year. Development & Growth Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave. Expand Your Horizons: An additional £500 annual "Personal Choice" fund to learn whatever inspires you-work-related or not. Support: Access to 1-2-1 professional coaching and team training to accelerate your career. Health & Balance Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards). Flexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup. Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices.
Oct 06, 2026
Full time
Zaizi is seeking a Senior/Lead Service Delivery Manager to ensure the successful delivery, operational stability, and continual improvement of digital services for our Public Safety clients. Working closely with Product Managers, technical teams, and customer stakeholders, the Service Delivery Manager is responsible for ensuring that delivered products continue to meet user and operational needs. The role focuses on providing excellent post-delivery support, maintaining strong customer relationships, and driving service improvements that maximise value throughout the product lifecycle. Role Objectives The following objectives represent the key responsibilities of this role. These will be discussed further during the interview process and agreed with the successful candidate. Service Delivery & Support - Ensure delivered products remain reliable, supported, and fit for purpose by overseeing service operations, coordinating support activities, and driving service excellence. Continuous Service Improvement - Analyse incidents, trends, and service performance to identify root causes and opportunities for improvement. Work collaboratively with delivery and product teams to implement enhancements that improve user experience, service resilience, and operational efficiency. Customer Relationship Management - Build and maintain trusted relationships with customers and stakeholders, acting as the primary point of contact for service-related matters. Ensure customer expectations are managed effectively and that services continue to deliver measurable value. Operational Governance - Monitor service performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring risks, issues, and dependencies are proactively managed and communicated. Compile and regularly report on relevant metrics to highlight conformance with agreed SLAs and identify where any issues are emerging that require resolution. Lead any remedial activities required to improve SLA performance. Cross-functional Collaboration - Work closely with delivery, engineering, and product teams to ensure smooth transition of new capabilities into live service, while minimising operational impact and supporting long-term service sustainability. Service Lifecycle Management - Take ownership of the ongoing health and performance of delivered products, ensuring they continue to evolve in line with customer needs, business priorities, and operational requirements. Incident Management - coordinating responses to outages and faults, implementing escalation procedures, communicating with key stakeholders (e.g. setting up and regularly holding bridge calls), and overseeing resolution of the incidents. Write reports on these incidents including 'lessons learned' exercises and mitigations put in place. Problem Management - identify trends and patterns relating to repeating service problems, and develop and enact plans to resolve these. Sponsor and when appropriate undertake Root Cause Analysis (RCA) of problems, informing stakeholders of findings and driving adoption of new measures required to solve them. Service Design - support the design and implementation of new service models for Zaizi and its customers, including provision of out of hours support, critical incident management, disaster recovery and backup, and patching/updating of critical vulnerabilities. Skills You will have extensive commercial experience in the following: ITIL 3 and awareness of ITIL 4 (especially value streams) Agile (Scrum / Kanban) Government Digital Service Standard () Public cloud services (AWS or Azure or Google Cloud) Competencies You will have extensive experience in the following: IT Service Management (ITSM) IT Service Design Track record of managing 1 or more IT services over 3 year period Defining and delivering on SLAs and making service improvements Provision of services to contractual agreement, including tracking and reporting on service levels provided Managing and negotiation of SLA's, KPI's, Change, Incident, Deployment and resourcing Compliance with best practice frameworks such as NIST, ISO27001, ITIL, Prince2, Agile, Scaled Agile (SAFe) Must hold active SC Clearance Competitive Pay: Salaries reviewed annually to ensure they reflect your performance and market value. Loyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a maximum of 8%. Protection: Comprehensive Group Life Assurance for peace of mind. Purpose & Culture Real Impact: Work on mission-critical projects that secure and improve the UK's digital infrastructure. Autonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success. Service & Community: We support those who serve. 10 paid days for Reservist Military Service. Work / Life Balance Time Off: 25 days annual leave + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle. Giving back: 2 paid volunteering days per year. Development & Growth Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave. Expand Your Horizons: An additional £500 annual "Personal Choice" fund to learn whatever inspires you-work-related or not. Support: Access to 1-2-1 professional coaching and team training to accelerate your career. Health & Balance Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards). Flexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup. Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices.
Join us and take your software engineering career to new heights. You'll have the opportunity to lead talented engineers, shape impactful technology products, and contribute to a collaborative, inclusive team culture. At JPMorganChase, we empower you to grow your skills and make a real difference. Be part of a team where your ideas and leadership drive meaningful change. Discover the rewards of building technology that matters. Job Summary As a Manager Software Engineer in the Finance Technology Team, you will guide and support a team of engineers to deliver secure, stable, and scalable technology solutions. You will collaborate across teams and stakeholders, ensuring alignment with business objectives. You will lead technical deliverables, drive process improvements, and foster a culture of diversity, equity, and inclusion. Your leadership will help shape the future of our technology and our team's success. Job Responsibilities Provide direction, oversight, and coaching for a team of software engineers. Ensure successful collaboration across teams and stakeholders. Lead and manage large scale technical deliverables with your team. Execute software solutions, design, development, and technical troubleshooting. Define and lead technology and process implementations to achieve firmwide objectives. Identify hidden problems and patterns in data to drive improvements. Promote coding hygiene and system architecture enhancements. Foster a culture of diversity, equity, inclusion, and respect. Provide leadership and direction to multiple feature teams regionally and globally. Required Qualifications, Capabilities, and Skills Proven ability to manage software engineering teams delivering quality software. Formal training or certification in software engineering concepts. Hands on experience in system design, application development, testing, and operational stability. Proficiency in coding in one or more languages such as Java or Spark. Experience developing, debugging, and maintaining code in a large corporate environment. Knowledge of modern programming and database querying languages. Understanding of the Software Development Life Cycle. Solid grasp of agile methodologies, including CI/CD, application resiliency, and security. Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, AI, machine learning, mobile). Ability to solve data oriented problems using technologies such as SQL, relational databases, Spark, and NoSQL. Preferred Qualifications, Capabilities, and Skills Additional formal training or certification in software engineering concepts. Exposure to AI tools and technologies for software development. Experience with Spark performance tuning for complex calculations on large datasets. Experience delivering production changes to complex software using Scala and Spark. If you're ready to lead, innovate, and make an impact, we invite you to join our team and shape the future of finance technology with us. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Oct 06, 2026
Full time
Join us and take your software engineering career to new heights. You'll have the opportunity to lead talented engineers, shape impactful technology products, and contribute to a collaborative, inclusive team culture. At JPMorganChase, we empower you to grow your skills and make a real difference. Be part of a team where your ideas and leadership drive meaningful change. Discover the rewards of building technology that matters. Job Summary As a Manager Software Engineer in the Finance Technology Team, you will guide and support a team of engineers to deliver secure, stable, and scalable technology solutions. You will collaborate across teams and stakeholders, ensuring alignment with business objectives. You will lead technical deliverables, drive process improvements, and foster a culture of diversity, equity, and inclusion. Your leadership will help shape the future of our technology and our team's success. Job Responsibilities Provide direction, oversight, and coaching for a team of software engineers. Ensure successful collaboration across teams and stakeholders. Lead and manage large scale technical deliverables with your team. Execute software solutions, design, development, and technical troubleshooting. Define and lead technology and process implementations to achieve firmwide objectives. Identify hidden problems and patterns in data to drive improvements. Promote coding hygiene and system architecture enhancements. Foster a culture of diversity, equity, inclusion, and respect. Provide leadership and direction to multiple feature teams regionally and globally. Required Qualifications, Capabilities, and Skills Proven ability to manage software engineering teams delivering quality software. Formal training or certification in software engineering concepts. Hands on experience in system design, application development, testing, and operational stability. Proficiency in coding in one or more languages such as Java or Spark. Experience developing, debugging, and maintaining code in a large corporate environment. Knowledge of modern programming and database querying languages. Understanding of the Software Development Life Cycle. Solid grasp of agile methodologies, including CI/CD, application resiliency, and security. Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, AI, machine learning, mobile). Ability to solve data oriented problems using technologies such as SQL, relational databases, Spark, and NoSQL. Preferred Qualifications, Capabilities, and Skills Additional formal training or certification in software engineering concepts. Exposure to AI tools and technologies for software development. Experience with Spark performance tuning for complex calculations on large datasets. Experience delivering production changes to complex software using Scala and Spark. If you're ready to lead, innovate, and make an impact, we invite you to join our team and shape the future of finance technology with us. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Responsibilities Manage end-to-end delivery processes to ensure successful outcomes. Lead delivery teams and coordinate resources effectively. Ensure projects and services are delivered on time and within agreed standards. Work closely with clients to understand requirements and expectations. Monitor delivery performance, quality, and customer satisfaction. Establish delivery processes, workflows, and operational improvements. Identify risks, dependencies, and delivery challenges proactively. Collaborate with project managers, technical teams, and business stakeholders. Provide regular delivery reports and performance updates. Manage priorities and ensure efficient resource utilisation. Support continuous improvement and operational excellence initiatives. Resolve delivery issues and maintain strong client relationships. Ensure compliance with organisational policies and service standards. Drive team collaboration and effective communication. Contribute towards improving customer experience and business growth.
Oct 06, 2026
Full time
Responsibilities Manage end-to-end delivery processes to ensure successful outcomes. Lead delivery teams and coordinate resources effectively. Ensure projects and services are delivered on time and within agreed standards. Work closely with clients to understand requirements and expectations. Monitor delivery performance, quality, and customer satisfaction. Establish delivery processes, workflows, and operational improvements. Identify risks, dependencies, and delivery challenges proactively. Collaborate with project managers, technical teams, and business stakeholders. Provide regular delivery reports and performance updates. Manage priorities and ensure efficient resource utilisation. Support continuous improvement and operational excellence initiatives. Resolve delivery issues and maintain strong client relationships. Ensure compliance with organisational policies and service standards. Drive team collaboration and effective communication. Contribute towards improving customer experience and business growth.
ISx4 Group is seeking a Delivery Manager in Belfast to lead end-to-end analytics and AI engagements. You will bridge clients, technical teams, and leadership, ensuring projects deliver on scope, time, and budget. The role requires strong stakeholder management, commercial acumen, and hands-on Agile experience with Jira, Confluence, and MS Project. As part of a small firm, you will mentor junior PMs, manage resources, and help shape delivery services as AI domains expand.
Oct 06, 2026
Full time
ISx4 Group is seeking a Delivery Manager in Belfast to lead end-to-end analytics and AI engagements. You will bridge clients, technical teams, and leadership, ensuring projects deliver on scope, time, and budget. The role requires strong stakeholder management, commercial acumen, and hands-on Agile experience with Jira, Confluence, and MS Project. As part of a small firm, you will mentor junior PMs, manage resources, and help shape delivery services as AI domains expand.
