Life24 Advisor £28,936.78 per annum Hybrid - based out of our Milton Keynes office, with regular travel in and around Central Bedfordshire Permanent, Full Time Amplius is dedicated to empowering our customers to live independently. As a Life24 Advisor you'll play a key role in making this happen. You'll assist new customers in settling in, respond to emergency calls, assess support needs, and coordinate services to enhance their wellbeing. Salary: From April 1st, £28,936.78 per annum Contract: Full Time, Permanent Your week: 36.25 hours per week, Monday to Friday 8.45am - 5:00pm Out of Hours availability required once in every 6 weeks Location: Hybrid - based out of our Milton Keynes office, with regular travel in and around Central Bedfordshire Snapshot of Your Role Help new customers settle into the scheme and local area. Respond to emergency calls, including 24-hour response service participation. Maintain regular contact with customers and build rapport within schemes. Conduct property viewings and ensure customers understand support services. Assist customers in raising and monitoring property repairs. Carry out risk assessments and monthly Health & Safety compliance checks. Ensure high standards of scheme presentation, cleanliness, and noticeboard updates. Maintain accurate customer records and ensure contact details are up to date. Conduct equipment checks, arrange repairs, and manage stock levels. Raise safeguarding referrals and monitor ongoing cases. Liaise professionally with Amplius partners and external agencies. What We're Looking For Experience using tailored computer systems, smartphones, and tablets. Proficient in MS Office (Word, Excel, Outlook, OneDrive) and Microsoft Teams. Strong administrative skills to maintain accurate customer records. Experience working both independently and as part of a team. Ability to plan and manage workload with minimal supervision. Previous experience in a customer-facing role. Excellent listening and problem-solving abilities. Understanding of GDPR and customer confidentiality. Flexible approach to change and new challenges. Experience of lone working in a dynamic environment. Confident using Teams for chat, meetings, collaboration, and screen sharing. A full UK driving license, access to own vehicle and willingness to travel is essential for this role. Enhanced DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Closing Date: Friday 10th April 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. Why join Amplius? At Amplius, you'll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Apr 01, 2026
Full time
Life24 Advisor £28,936.78 per annum Hybrid - based out of our Milton Keynes office, with regular travel in and around Central Bedfordshire Permanent, Full Time Amplius is dedicated to empowering our customers to live independently. As a Life24 Advisor you'll play a key role in making this happen. You'll assist new customers in settling in, respond to emergency calls, assess support needs, and coordinate services to enhance their wellbeing. Salary: From April 1st, £28,936.78 per annum Contract: Full Time, Permanent Your week: 36.25 hours per week, Monday to Friday 8.45am - 5:00pm Out of Hours availability required once in every 6 weeks Location: Hybrid - based out of our Milton Keynes office, with regular travel in and around Central Bedfordshire Snapshot of Your Role Help new customers settle into the scheme and local area. Respond to emergency calls, including 24-hour response service participation. Maintain regular contact with customers and build rapport within schemes. Conduct property viewings and ensure customers understand support services. Assist customers in raising and monitoring property repairs. Carry out risk assessments and monthly Health & Safety compliance checks. Ensure high standards of scheme presentation, cleanliness, and noticeboard updates. Maintain accurate customer records and ensure contact details are up to date. Conduct equipment checks, arrange repairs, and manage stock levels. Raise safeguarding referrals and monitor ongoing cases. Liaise professionally with Amplius partners and external agencies. What We're Looking For Experience using tailored computer systems, smartphones, and tablets. Proficient in MS Office (Word, Excel, Outlook, OneDrive) and Microsoft Teams. Strong administrative skills to maintain accurate customer records. Experience working both independently and as part of a team. Ability to plan and manage workload with minimal supervision. Previous experience in a customer-facing role. Excellent listening and problem-solving abilities. Understanding of GDPR and customer confidentiality. Flexible approach to change and new challenges. Experience of lone working in a dynamic environment. Confident using Teams for chat, meetings, collaboration, and screen sharing. A full UK driving license, access to own vehicle and willingness to travel is essential for this role. Enhanced DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Closing Date: Friday 10th April 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. Why join Amplius? At Amplius, you'll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
ASB Customer Contact Advisor Salary: From 1st April - £30,700 per annum Contract: Permanent Your week : Full Time - Monday to Friday, 9:00am to 5:00pm Location : Hybrid - With a weekly presence required in either our Milton Keynes, Rushden or Boston office As an ASB Customer Contact Advisor at Amplius , you'll be the first point of contact for customers reporting anti-social behaviour and neighbourhood management concern - making sure every interaction is handled with empathy, professionalism and confidence. You'll support customers from the first call or webform submission, ensuring cases are captured accurately and directed swiftly to the right colleagues, helping us deliver exceptional service across our communities. Snapshot of your role Be the first point of contact for all anti-social behaviour (ASB) and neighbourhood management queries via calls and webforms. Triage, risk assess and action plan incoming contacts, providing clear initial advice and opening cases on the system. Deliver excellent, empathetic customer service, building rapport and ensuring a positive first experience. Escalate disclosures of Domestic Abuse or Safeguarding in line with Group policies. Record all customer interactions accurately and compliantly, ensuring data protection requirements are met. Achieve key performance indicators, including communication timescales and customer satisfaction targets. What we're looking for Good written and verbal communication skills with the ability to handle sensitive conversations. Strong ICT and administrative skills with confidence using systems and recording information accurately. Ability to manage individual and team targets while maintaining a high-quality service. Confident in dealing with difficult situations and resolving them in a positive, customer-focused way. Desirable Experience of high-volume call handling. Knowledge of anti-social behaviour and relevant legislation. DBS clearance is required for this role Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. Why join Amplius? At Amplius, you'll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. Closing Date: Tuesday 7th April 2026
Apr 01, 2026
Full time
ASB Customer Contact Advisor Salary: From 1st April - £30,700 per annum Contract: Permanent Your week : Full Time - Monday to Friday, 9:00am to 5:00pm Location : Hybrid - With a weekly presence required in either our Milton Keynes, Rushden or Boston office As an ASB Customer Contact Advisor at Amplius , you'll be the first point of contact for customers reporting anti-social behaviour and neighbourhood management concern - making sure every interaction is handled with empathy, professionalism and confidence. You'll support customers from the first call or webform submission, ensuring cases are captured accurately and directed swiftly to the right colleagues, helping us deliver exceptional service across our communities. Snapshot of your role Be the first point of contact for all anti-social behaviour (ASB) and neighbourhood management queries via calls and webforms. Triage, risk assess and action plan incoming contacts, providing clear initial advice and opening cases on the system. Deliver excellent, empathetic customer service, building rapport and ensuring a positive first experience. Escalate disclosures of Domestic Abuse or Safeguarding in line with Group policies. Record all customer interactions accurately and compliantly, ensuring data protection requirements are met. Achieve key performance indicators, including communication timescales and customer satisfaction targets. What we're looking for Good written and verbal communication skills with the ability to handle sensitive conversations. Strong ICT and administrative skills with confidence using systems and recording information accurately. Ability to manage individual and team targets while maintaining a high-quality service. Confident in dealing with difficult situations and resolving them in a positive, customer-focused way. Desirable Experience of high-volume call handling. Knowledge of anti-social behaviour and relevant legislation. DBS clearance is required for this role Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. Why join Amplius? At Amplius, you'll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. Closing Date: Tuesday 7th April 2026
ASB Customer Contact Advisor Salary From April 1st - £30,700 per annum Location Hybrid with a weekly presence in either our Milton Keynes, Rushden or Boston Office As an ASB Customer Contact Advisor at Amplius , you'll be the first point of contact for customers reporting anti-social behaviour and neighbourhood management concern - making sure every interaction is handled with empathy, professionalism and confidence. You'll support customers from the first call or webform submission, ensuring cases are captured accurately and directed swiftly to the right colleagues, helping us deliver exceptional service across our communities. Salary: From 1st April - £30,700 per annum Contract: Fixed Term Contract for 12 Months Your week : Full Time - Monday to Friday, 9:00am to 5:00pm Location : Hybrid - With a weekly presence required in either our Milton Keynes, Rushden or Boston office Snapshot of your role Be the first point of contact for all anti-social behaviour (ASB) and neighbourhood management queries via calls and webforms. Triage, risk assess and action plan incoming contacts, providing clear initial advice and opening cases on the system. Deliver excellent, empathetic customer service, building rapport and ensuring a positive first experience. Escalate disclosures of Domestic Abuse or Safeguarding in line with Group policies. Record all customer interactions accurately and compliantly, ensuring data protection requirements are met. Achieve key performance indicators, including communication timescales and customer satisfaction targets. What we're looking for Good written and verbal communication skills with the ability to handle sensitive conversations. Strong ICT and administrative skills with confidence using systems and recording information accurately. Ability to manage individual and team targets while maintaining a high-quality service. Confident in dealing with difficult situations and resolving them in a positive, customer-focused way. Desirable Experience of high-volume call handling. Knowledge of anti-social behaviour and relevant legislation. DBS clearance is required for this role Please read the attached Job Description before applying so you get the full scope of the role. Closing Date: Tuesday 7th April 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. Why join Amplius? At Amplius, you'll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future.
Apr 01, 2026
Contractor
ASB Customer Contact Advisor Salary From April 1st - £30,700 per annum Location Hybrid with a weekly presence in either our Milton Keynes, Rushden or Boston Office As an ASB Customer Contact Advisor at Amplius , you'll be the first point of contact for customers reporting anti-social behaviour and neighbourhood management concern - making sure every interaction is handled with empathy, professionalism and confidence. You'll support customers from the first call or webform submission, ensuring cases are captured accurately and directed swiftly to the right colleagues, helping us deliver exceptional service across our communities. Salary: From 1st April - £30,700 per annum Contract: Fixed Term Contract for 12 Months Your week : Full Time - Monday to Friday, 9:00am to 5:00pm Location : Hybrid - With a weekly presence required in either our Milton Keynes, Rushden or Boston office Snapshot of your role Be the first point of contact for all anti-social behaviour (ASB) and neighbourhood management queries via calls and webforms. Triage, risk assess and action plan incoming contacts, providing clear initial advice and opening cases on the system. Deliver excellent, empathetic customer service, building rapport and ensuring a positive first experience. Escalate disclosures of Domestic Abuse or Safeguarding in line with Group policies. Record all customer interactions accurately and compliantly, ensuring data protection requirements are met. Achieve key performance indicators, including communication timescales and customer satisfaction targets. What we're looking for Good written and verbal communication skills with the ability to handle sensitive conversations. Strong ICT and administrative skills with confidence using systems and recording information accurately. Ability to manage individual and team targets while maintaining a high-quality service. Confident in dealing with difficult situations and resolving them in a positive, customer-focused way. Desirable Experience of high-volume call handling. Knowledge of anti-social behaviour and relevant legislation. DBS clearance is required for this role Please read the attached Job Description before applying so you get the full scope of the role. Closing Date: Tuesday 7th April 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. Why join Amplius? At Amplius, you'll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future.
A prominent and rapidly expanding firm of Chartered Accountants, with strong and well-established links across Kent and London, is seeking to appoint a high calibre Private Client Tax Manager. This is an excellent opportunity for an experienced tax professional to join a forward-thinking practice offering genuine scope for progression, autonomy, and leadership. Working closely with Partners, you will play a key role in managing and developing a diverse private client portfolio, while also supporting and mentoring a growing team. Key Responsibilities: Manage a varied portfolio of private clients, including high-net-worth individuals, entrepreneurs, and trusts Provide comprehensive tax planning and advisory services across income tax, capital gains tax, and inheritance tax Build and maintain strong client relationships, acting as a trusted advisor Review complex tax computations and returns prepared by junior team members Lead, mentor, and develop a team, ensuring high standards of delivery Work collaboratively with Partners on strategic planning and business development initiatives Candidate Profile: ACA and/or CTA qualified (or equivalent) Proven experience managing a mixed private client portfolio within a professional practice environment Strong technical knowledge across personal tax disciplines Demonstrated experience in team leadership and staff development Excellent communication and interpersonal skills Commercially aware with a proactive and client-focused approach What's on Offer: Clear and structured progression pathway High levels of autonomy and responsibility Exposure to a high-quality client base Collaborative and supportive leadership team Flexible / hybrid working arrangements Competitive salary and benefits package This is a standout opportunity for an ambitious Private Client Tax professional seeking to take the next step in their career within a dynamic and growing firm. For a 1st informal discussion then please do not hesitate to contact Robin at Farer Barnes.Farrer Barnes Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. Farrer Barnes Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Apr 01, 2026
Full time
A prominent and rapidly expanding firm of Chartered Accountants, with strong and well-established links across Kent and London, is seeking to appoint a high calibre Private Client Tax Manager. This is an excellent opportunity for an experienced tax professional to join a forward-thinking practice offering genuine scope for progression, autonomy, and leadership. Working closely with Partners, you will play a key role in managing and developing a diverse private client portfolio, while also supporting and mentoring a growing team. Key Responsibilities: Manage a varied portfolio of private clients, including high-net-worth individuals, entrepreneurs, and trusts Provide comprehensive tax planning and advisory services across income tax, capital gains tax, and inheritance tax Build and maintain strong client relationships, acting as a trusted advisor Review complex tax computations and returns prepared by junior team members Lead, mentor, and develop a team, ensuring high standards of delivery Work collaboratively with Partners on strategic planning and business development initiatives Candidate Profile: ACA and/or CTA qualified (or equivalent) Proven experience managing a mixed private client portfolio within a professional practice environment Strong technical knowledge across personal tax disciplines Demonstrated experience in team leadership and staff development Excellent communication and interpersonal skills Commercially aware with a proactive and client-focused approach What's on Offer: Clear and structured progression pathway High levels of autonomy and responsibility Exposure to a high-quality client base Collaborative and supportive leadership team Flexible / hybrid working arrangements Competitive salary and benefits package This is a standout opportunity for an ambitious Private Client Tax professional seeking to take the next step in their career within a dynamic and growing firm. For a 1st informal discussion then please do not hesitate to contact Robin at Farer Barnes.Farrer Barnes Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. Farrer Barnes Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Energy Advisor Location: Norwich Hours: 37 per week (subject to Four Day Week scheme after probation) Contract: Fixed Term until 31st March 2028 (subject to funding) Salary: £26,000 Leave: 23 days p.a. + bank holidays Application Deadline: Wednesday 1st April 2026 Interview Date: Week Commencing 6th April 2026 Reports to: Support Services Manager About the Role As an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one-to-one guidance to help residents reduce energy bills, improve energy efficiency, and build long-term resilience against fuel poverty. This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working. Key Responsibilities Provide one-to-one energy advice and support to vulnerable households Manage a full caseload, conducting energy assessments and developing tailored action plans Support clients with tariff switching, bill analysis, smart meter use, and reducing energy consumption Advocate with utility providers to resolve issues and establish manageable payment plans Deliver workshops and community sessions to build energy confidence and practical skills Distribute energy-saving items to eligible households and provide guidance on their use Train and support frontline staff to identify energy issues and make appropriate referrals Maintain accurate case notes, records, and monitoring data to evidence outcomes Ensure safeguarding, data protection, health & safety, and lone-working compliance About You You have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption. You are confident managing a diverse caseload, delivering one-to-one sessions, and developing tailored action plans that address both immediate energy crises and longer-term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably. You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services. About Future Projects We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services. We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review. Additional Information No line management responsibilities DBS check and right to work in the UK required Evening and weekend work may be required occasionally Induction and safeguarding training provided We are a Living Wage, Disability Confident, and Equal Opportunities employer Four Day Working Week
Mar 31, 2026
Seasonal
Energy Advisor Location: Norwich Hours: 37 per week (subject to Four Day Week scheme after probation) Contract: Fixed Term until 31st March 2028 (subject to funding) Salary: £26,000 Leave: 23 days p.a. + bank holidays Application Deadline: Wednesday 1st April 2026 Interview Date: Week Commencing 6th April 2026 Reports to: Support Services Manager About the Role As an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one-to-one guidance to help residents reduce energy bills, improve energy efficiency, and build long-term resilience against fuel poverty. This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working. Key Responsibilities Provide one-to-one energy advice and support to vulnerable households Manage a full caseload, conducting energy assessments and developing tailored action plans Support clients with tariff switching, bill analysis, smart meter use, and reducing energy consumption Advocate with utility providers to resolve issues and establish manageable payment plans Deliver workshops and community sessions to build energy confidence and practical skills Distribute energy-saving items to eligible households and provide guidance on their use Train and support frontline staff to identify energy issues and make appropriate referrals Maintain accurate case notes, records, and monitoring data to evidence outcomes Ensure safeguarding, data protection, health & safety, and lone-working compliance About You You have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption. You are confident managing a diverse caseload, delivering one-to-one sessions, and developing tailored action plans that address both immediate energy crises and longer-term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably. You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services. About Future Projects We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services. We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review. Additional Information No line management responsibilities DBS check and right to work in the UK required Evening and weekend work may be required occasionally Induction and safeguarding training provided We are a Living Wage, Disability Confident, and Equal Opportunities employer Four Day Working Week
Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration. Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany s coal mining industry. RSBG SE s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change. Main Purpose of the Job We are looking for an IT Administrator to work within the existing IT Customer Support team to provide support to over 600 users. The successful candidate will collaborate with IT Managers and IT Administrators, with a primary focus on delivering exceptional customer service. Main Duties and Responsibilities User IT Assistance: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows. IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided. Onboarding Management: Prepare new computer setups and create accounts for incoming staff members. Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams. IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software. Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase. What Qualifications, Experience & Skills are required? Qualification Relevant degree relating to IT support or time served equivalent. Any IT certifications Experience Credible IT support experience at 1st and/or 2nd Skills Windows 11 Excellent interpersonal and communication skills. Windows Server Administration ( Active Directory, Exchange, Intune) Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP Excellent Troubleshooting skills in both Hardware and Software issues Troubleshooting VPN issues Driving Licence is essential for the role HP Laptop Troubleshooting Why Pell Frischmann? We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working and are committed to promoting the wellbeing of all our employees.
Mar 21, 2026
Full time
Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration. Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany s coal mining industry. RSBG SE s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change. Main Purpose of the Job We are looking for an IT Administrator to work within the existing IT Customer Support team to provide support to over 600 users. The successful candidate will collaborate with IT Managers and IT Administrators, with a primary focus on delivering exceptional customer service. Main Duties and Responsibilities User IT Assistance: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows. IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided. Onboarding Management: Prepare new computer setups and create accounts for incoming staff members. Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams. IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software. Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase. What Qualifications, Experience & Skills are required? Qualification Relevant degree relating to IT support or time served equivalent. Any IT certifications Experience Credible IT support experience at 1st and/or 2nd Skills Windows 11 Excellent interpersonal and communication skills. Windows Server Administration ( Active Directory, Exchange, Intune) Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP Excellent Troubleshooting skills in both Hardware and Software issues Troubleshooting VPN issues Driving Licence is essential for the role HP Laptop Troubleshooting Why Pell Frischmann? We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working and are committed to promoting the wellbeing of all our employees.
