About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google Role Overview Fresha is seeking a highly experienced and visionary Chief Financial Officer (CFO) to join our dynamic, fast-growing organization. The CFO will play a pivotal role in defining Fresha's financial strategy and steering the company's continued global expansion. This role is ideal for someone who thrives in a fast-paced environment, enjoys autonomy, embraces complex challenges, and wants to make a significant impact. Key Accountabilities Develop and execute Fresha's financial strategy in alignment with growth objectives. Set financial goals, KPIs, and establish effective financial planning processes. Oversee accurate and timely financial reporting, analysis, and forecasting. Ensure compliance with accounting standards, regulatory requirements, and tax obligations. Lead budgeting and forecasting processes across the organisation. Monitor performance against budgets and forecasts, identifying and implementing corrective actions. Manage investor relations, including fundraising, capital structuring, and communications. Build and maintain strong relationships with financial institutions and external stakeholders. Identify, assess, and mitigate financial and operational risks through robust internal controls. Oversee cash flow, liquidity management, and working capital optimisation. Implement cash flow forecasting tools and treasury management strategies. Lead financial compliance, audits, and external regulatory reviews. Evaluate M&A opportunities, including modelling, valuation, due diligence, and negotiation support. Oversee and execute post-acquisition integration into Fresha's financial systems and processes. Build, lead, and develop a high performing global finance team. Provide ongoing feedback, coaching, and career development opportunities within the team. Foster a culture of collaboration, innovation, accountability, and continuous improvement. Partner with executive leadership and cross functional teams to support strategic decision making. Act as a trusted advisor to the CEO and senior leadership by providing financial insights and recommendations. Identify, implement, and optimise financial technology and automation solutions. Drive continuous improvement and operational excellence across the finance function. Skills, Experience and Qualifications Bachelor's degree in Finance, Accounting, or a related discipline (Master's or CPA/ACA/ACCA highly desirable). Minimum 10 years' progressive experience in finance or accounting roles. At least 5 years in a senior leadership or executive finance position. Experience in high growth technology, fintech, marketplace, or SaaS organisations strongly preferred. Deep expertise in financial planning and analysis, financial modelling, reporting, and accounting standards. Strong understanding of SaaS metrics, unit economics, and performance drivers. Demonstrated ability to design and execute financial strategies that support scale and business expansion. Proven success in investor relations, including fundraising and managing external financial stakeholders. Strong leadership capabilities with experience building and developing high performing teams. Excellent analytical and problem solving skills, with the ability to interpret complex data and identify actionable insights. Exceptional communication skills, with the ability to influence and present to senior stakeholders and diverse audiences. High level of commercial acumen with sound judgement and strategic thinking. Ability to thrive in a fast paced, dynamic environment, demonstrating adaptability and resilience. Strong integrity, ethical judgement, and commitment to transparency and good governance. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Dec 10, 2025
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google Role Overview Fresha is seeking a highly experienced and visionary Chief Financial Officer (CFO) to join our dynamic, fast-growing organization. The CFO will play a pivotal role in defining Fresha's financial strategy and steering the company's continued global expansion. This role is ideal for someone who thrives in a fast-paced environment, enjoys autonomy, embraces complex challenges, and wants to make a significant impact. Key Accountabilities Develop and execute Fresha's financial strategy in alignment with growth objectives. Set financial goals, KPIs, and establish effective financial planning processes. Oversee accurate and timely financial reporting, analysis, and forecasting. Ensure compliance with accounting standards, regulatory requirements, and tax obligations. Lead budgeting and forecasting processes across the organisation. Monitor performance against budgets and forecasts, identifying and implementing corrective actions. Manage investor relations, including fundraising, capital structuring, and communications. Build and maintain strong relationships with financial institutions and external stakeholders. Identify, assess, and mitigate financial and operational risks through robust internal controls. Oversee cash flow, liquidity management, and working capital optimisation. Implement cash flow forecasting tools and treasury management strategies. Lead financial compliance, audits, and external regulatory reviews. Evaluate M&A opportunities, including modelling, valuation, due diligence, and negotiation support. Oversee and execute post-acquisition integration into Fresha's financial systems and processes. Build, lead, and develop a high performing global finance team. Provide ongoing feedback, coaching, and career development opportunities within the team. Foster a culture of collaboration, innovation, accountability, and continuous improvement. Partner with executive leadership and cross functional teams to support strategic decision making. Act as a trusted advisor to the CEO and senior leadership by providing financial insights and recommendations. Identify, implement, and optimise financial technology and automation solutions. Drive continuous improvement and operational excellence across the finance function. Skills, Experience and Qualifications Bachelor's degree in Finance, Accounting, or a related discipline (Master's or CPA/ACA/ACCA highly desirable). Minimum 10 years' progressive experience in finance or accounting roles. At least 5 years in a senior leadership or executive finance position. Experience in high growth technology, fintech, marketplace, or SaaS organisations strongly preferred. Deep expertise in financial planning and analysis, financial modelling, reporting, and accounting standards. Strong understanding of SaaS metrics, unit economics, and performance drivers. Demonstrated ability to design and execute financial strategies that support scale and business expansion. Proven success in investor relations, including fundraising and managing external financial stakeholders. Strong leadership capabilities with experience building and developing high performing teams. Excellent analytical and problem solving skills, with the ability to interpret complex data and identify actionable insights. Exceptional communication skills, with the ability to influence and present to senior stakeholders and diverse audiences. High level of commercial acumen with sound judgement and strategic thinking. Ability to thrive in a fast paced, dynamic environment, demonstrating adaptability and resilience. Strong integrity, ethical judgement, and commitment to transparency and good governance. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Environmental & Sustainability Advisor Competitive Salary + Electric Car or Allowance + Other Benefits Harefield, Middlesex We care That's why we need people like you, who care about their colleagues, customers, our business, the environment and the community. We have an exciting opportunity for a proactive and knowledgeable Environment & Sustainability Advisor to join our team and support the deliv click apply for full job details
Dec 10, 2025
Full time
Environmental & Sustainability Advisor Competitive Salary + Electric Car or Allowance + Other Benefits Harefield, Middlesex We care That's why we need people like you, who care about their colleagues, customers, our business, the environment and the community. We have an exciting opportunity for a proactive and knowledgeable Environment & Sustainability Advisor to join our team and support the deliv click apply for full job details
Customer Service Manager Lambeth Vauxhall 35,000 - 40,000 (DOE) + up to 42,000 max + 23 Days Holidays + 8 Bank Holidays + Life Insurance + Free 24/7 Gym + Canteen + Associate Equity Plan + Pension Are you ready to lead a close-knit, high-performing customer service team in a fast-paced environment where no two days are the same? Do you want to take your leadership skills to the next level with a company that values quality, supports progression, and rewards achievement? This well-established company has been providing exceptional B2C service since 1998. They are highly focused on delivering excellent customer experiences while maintaining a collaborative, friendly, and fast-moving workplace. With a strong emphasis on career progression, team engagement, and professional development, employees are supported to grow their careers while making a real impact. As a Customer Service Manager, you will lead a team of four experienced advisors, overseeing day-to-day operations, complaints handling, and process improvements. You will manage workloads, mentor and train staff, liaise with other departments, handle high-profile escalations, and ensure that customer complaints are resolved efficiently while maintaining high standards and customer satisfaction. The Role: Lead, train, and mentor the Customer Service team. Manage and resolve B2C complaints, including escalations. Monitor workloads and distribute tasks effectively. Produce reports for senior management and recommend process improvements. Authorise leave and expenses, and conduct disciplinary procedures when required. The Person: Minimum 2 years' experience managing a team in a B2C environment. Strong complaints-handling, problem-solving, and conflict-resolution skills. Proactive, approachable, and thrives in a fast-paced, busy environment. Motivated, friendly, and able to maintain high team morale and engagement. Experience working with cross-departmental teams and handling high-profile escalations. Reference Number: (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randley at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Dec 10, 2025
Full time
Customer Service Manager Lambeth Vauxhall 35,000 - 40,000 (DOE) + up to 42,000 max + 23 Days Holidays + 8 Bank Holidays + Life Insurance + Free 24/7 Gym + Canteen + Associate Equity Plan + Pension Are you ready to lead a close-knit, high-performing customer service team in a fast-paced environment where no two days are the same? Do you want to take your leadership skills to the next level with a company that values quality, supports progression, and rewards achievement? This well-established company has been providing exceptional B2C service since 1998. They are highly focused on delivering excellent customer experiences while maintaining a collaborative, friendly, and fast-moving workplace. With a strong emphasis on career progression, team engagement, and professional development, employees are supported to grow their careers while making a real impact. As a Customer Service Manager, you will lead a team of four experienced advisors, overseeing day-to-day operations, complaints handling, and process improvements. You will manage workloads, mentor and train staff, liaise with other departments, handle high-profile escalations, and ensure that customer complaints are resolved efficiently while maintaining high standards and customer satisfaction. The Role: Lead, train, and mentor the Customer Service team. Manage and resolve B2C complaints, including escalations. Monitor workloads and distribute tasks effectively. Produce reports for senior management and recommend process improvements. Authorise leave and expenses, and conduct disciplinary procedures when required. The Person: Minimum 2 years' experience managing a team in a B2C environment. Strong complaints-handling, problem-solving, and conflict-resolution skills. Proactive, approachable, and thrives in a fast-paced, busy environment. Motivated, friendly, and able to maintain high team morale and engagement. Experience working with cross-departmental teams and handling high-profile escalations. Reference Number: (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Maleek Randley at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Where: EE Darlington Full time: Permanent Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: November 2025 onwards Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington . We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Dec 10, 2025
Full time
Where: EE Darlington Full time: Permanent Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: November 2025 onwards Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington . We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Are you looking for a customer service role that is more than just answering the phone? Hybrid working? A genuine path for career progression? Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer. They are now seeking customer service advisors to join the adventure, offering hybrid working you will be based both in their modern Edinburgh city office and the comfort of your own home, the best of both worlds. As a customer service advisor you will be offering the highest level of assistance within their Omni -Channel Contact Centre via telephone, live chat and emails to aid the customer through the purchasing journey, whilst liaising with their network partners and suppliers. If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you. Given the nature of this role we are only seeking individuals with the following skillset: Experience in customer service, preferably from a call centre or Omni channel contact centre Excellent communication skills Ability to multi-task and prioritise workload Attention to detail Commitment The starting salary for this position is 26K per annum with a host of other perks such as company wide yearly bonus, employee discount scheme for family and friends and even employee loans. Although they operate between Mon - Saturday you would only be required to work 1 Saturday in every 5, and even then it is a 3pm finish and they will even with a full day off. The operating hours are from 8am-5.30pm which are on a 8-hour shift rotational pattern. They are looking for immediate starts and can interview at very short notice so if you are actively on the market and would like to hear more then please apply now. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Dec 10, 2025
Full time
Are you looking for a customer service role that is more than just answering the phone? Hybrid working? A genuine path for career progression? Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer. They are now seeking customer service advisors to join the adventure, offering hybrid working you will be based both in their modern Edinburgh city office and the comfort of your own home, the best of both worlds. As a customer service advisor you will be offering the highest level of assistance within their Omni -Channel Contact Centre via telephone, live chat and emails to aid the customer through the purchasing journey, whilst liaising with their network partners and suppliers. If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you. Given the nature of this role we are only seeking individuals with the following skillset: Experience in customer service, preferably from a call centre or Omni channel contact centre Excellent communication skills Ability to multi-task and prioritise workload Attention to detail Commitment The starting salary for this position is 26K per annum with a host of other perks such as company wide yearly bonus, employee discount scheme for family and friends and even employee loans. Although they operate between Mon - Saturday you would only be required to work 1 Saturday in every 5, and even then it is a 3pm finish and they will even with a full day off. The operating hours are from 8am-5.30pm which are on a 8-hour shift rotational pattern. They are looking for immediate starts and can interview at very short notice so if you are actively on the market and would like to hear more then please apply now. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Start date: Febuary 2026 onwards Location: EE North Tyneside (Silver Fox Way, NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, NE12 8ET) Salary: £21,620 plus incentives throughout the year! Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Dec 10, 2025
Full time
Start date: Febuary 2026 onwards Location: EE North Tyneside (Silver Fox Way, NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, NE12 8ET) Salary: £21,620 plus incentives throughout the year! Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often! An awesome opportunity has arisen for a Hospitality focused, Senior Customer Success Manager to join our team! This is a full time role that will be hybrid from Manchester. You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing customers in the hospitality industry.Apply today to join a groundbreaking team! About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation Deep industry experience in the hospitality industry Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast-paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry-specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry-specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities;Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In-house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global offsite Table tennis, board games, gym sessions, book club, and pet-friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Dec 10, 2025
Full time
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often! An awesome opportunity has arisen for a Hospitality focused, Senior Customer Success Manager to join our team! This is a full time role that will be hybrid from Manchester. You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing customers in the hospitality industry.Apply today to join a groundbreaking team! About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation Deep industry experience in the hospitality industry Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast-paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry-specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry-specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities;Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In-house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global offsite Table tennis, board games, gym sessions, book club, and pet-friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK . Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn . To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 10, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Start date: Febuary 2026 onwards Location: EE North Tyneside (Silver Fox Way, NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, NE12 8ET) Salary: £21,620 plus incentives throughout the year! Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Dec 10, 2025
Full time
Start date: Febuary 2026 onwards Location: EE North Tyneside (Silver Fox Way, NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, NE12 8ET) Salary: £21,620 plus incentives throughout the year! Start your future with EE - Where your voice could be the start of something big What's in it for you: A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts off your Mobile and Broadband packages, starting at £10 a month Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions Discount codes to give out to friends and family Support to carve your own career path. We're passionate about helping our people grow the career they want Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front Online GP: Access to a private GP 24/7 for you and your immediate family What you'll be doing: At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. Why choose EE: You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here. Ready to make your mark? Apply now and let's start building your future.
Our client is at the forefront of the global IT market, delivering vital technology for business and life. Their solutions span IT infrastructure, personal computing and access devices, global services and imaging and printing reach globally across consumers, enterprises and small & medium business. We're looking for an individual to join our team as an Inside Sales Representative based in our Glasgow City Centre office. Whether you're an experienced sales professional or someone eager to start a career in tech sales, we will offer you full training along with high rewards and benefits. At the core of our company is a commitment to career development , a strong sustainability ethos , and a culture that celebrates innovation and collaboration . As an Inside Sales Representative, you will be part of a team focused on developing existing customer relationships and generating new business opportunities within a defined set of accounts through business-to-business sales. What You'll Be Doing: Collaborating with company stakeholders to identify and pursue new business opportunities, driving revenue through fostering strong customer relationships Partnering with external partners to expand business opportunities and support growth initiatives Communicating with internal and external channels to provide tailored solutions, positioning yourself as a trusted advisor to our customers Identify new sales opportunities through proactive outreach and strategic engagement Collaborating directly with end users to promote our products and services Develop an understanding of forecasting for current/new print opportunities Your Profile: Confident and engaging communicator with a natural ability to build and nurture strong relationships Enthusiastic about emerging technologies and IT trends, with a keen interest in aligning them to our business strategy Driven by a positive mindset and a strong motivation to uncover new business opportunities Flexible and growth-oriented, eager to learn new skills and evolve alongside the business Benefits: Career progression Innovative environment OTE salary of 32,000 Company events 25 days annual leave plus 8 bank holidays Hybrid working Sustainability initiatives Mentorship opportunities Employee discounts Sociable working hours Free breakfast Ready to level up your sales career with a company that's all about innovation, sustainability, and your growth? Hit that apply button today!
Dec 10, 2025
Seasonal
Our client is at the forefront of the global IT market, delivering vital technology for business and life. Their solutions span IT infrastructure, personal computing and access devices, global services and imaging and printing reach globally across consumers, enterprises and small & medium business. We're looking for an individual to join our team as an Inside Sales Representative based in our Glasgow City Centre office. Whether you're an experienced sales professional or someone eager to start a career in tech sales, we will offer you full training along with high rewards and benefits. At the core of our company is a commitment to career development , a strong sustainability ethos , and a culture that celebrates innovation and collaboration . As an Inside Sales Representative, you will be part of a team focused on developing existing customer relationships and generating new business opportunities within a defined set of accounts through business-to-business sales. What You'll Be Doing: Collaborating with company stakeholders to identify and pursue new business opportunities, driving revenue through fostering strong customer relationships Partnering with external partners to expand business opportunities and support growth initiatives Communicating with internal and external channels to provide tailored solutions, positioning yourself as a trusted advisor to our customers Identify new sales opportunities through proactive outreach and strategic engagement Collaborating directly with end users to promote our products and services Develop an understanding of forecasting for current/new print opportunities Your Profile: Confident and engaging communicator with a natural ability to build and nurture strong relationships Enthusiastic about emerging technologies and IT trends, with a keen interest in aligning them to our business strategy Driven by a positive mindset and a strong motivation to uncover new business opportunities Flexible and growth-oriented, eager to learn new skills and evolve alongside the business Benefits: Career progression Innovative environment OTE salary of 32,000 Company events 25 days annual leave plus 8 bank holidays Hybrid working Sustainability initiatives Mentorship opportunities Employee discounts Sociable working hours Free breakfast Ready to level up your sales career with a company that's all about innovation, sustainability, and your growth? Hit that apply button today!
Call Handler / Customer Service Advisor - Job Specification Role Purpose To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused service. The role involves managing inbound and outbound calls, logging requests accurately, resolving queries, and ensuring issues are directed to the correct teams for action. Key Responsibilities Handle a high volume of incoming phone calls , responding to customer enquiries, service requests, and complaints in a calm, professional manner. Log and update customer information accurately in digital platforms, CRM systems or case-management software. Assess and prioritise calls, ensuring urgent issues are escalated appropriately to internal operational teams. Provide clear and accurate information regarding services, processes, and next steps. Manage public-facing complaints by gathering detailed information, offering reassurance, and ensuring timely follow-up. Record all issues and complaints, record defects, and support service reporting (e.g., highways, public realm, utilities, or housing queries). Communicate with internal teams, contractors and supervisors to progress requests and ensure customers are kept updated. Maintain high standards of customer care , following organisational procedures and data protection guidelines. Produce daily call records, reports or updates as required by management. Contribute to continuous improvement by identifying patterns, recurring complaints, or service gaps. Skills & Competencies Strong verbal communication and active listening skills. Ability to remain calm under pressure and handle difficult conversations professionally. Fast and accurate data entry skills with good attention to detail. Proficient in digital systems, CRM platforms, and online mapping tools. Problem-solving mindset with the ability to think quickly and offer practical solutions. Good organisational skills and ability to prioritise workloads. Positive, customer-focused attitude with a willingness to go the extra mile. Desirable Experience Previous call centre, customer service or public-facing experience. Experience logging service requests (e.g., repairs, highways, utilities, public realm). Familiarity with complaints handling procedures and escalation routes. Knowledge of local authority or contractor service environments. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Dec 10, 2025
Contractor
Call Handler / Customer Service Advisor - Job Specification Role Purpose To act as the first point of contact for customers and members of the public, providing a professional, efficient and customer-focused service. The role involves managing inbound and outbound calls, logging requests accurately, resolving queries, and ensuring issues are directed to the correct teams for action. Key Responsibilities Handle a high volume of incoming phone calls , responding to customer enquiries, service requests, and complaints in a calm, professional manner. Log and update customer information accurately in digital platforms, CRM systems or case-management software. Assess and prioritise calls, ensuring urgent issues are escalated appropriately to internal operational teams. Provide clear and accurate information regarding services, processes, and next steps. Manage public-facing complaints by gathering detailed information, offering reassurance, and ensuring timely follow-up. Record all issues and complaints, record defects, and support service reporting (e.g., highways, public realm, utilities, or housing queries). Communicate with internal teams, contractors and supervisors to progress requests and ensure customers are kept updated. Maintain high standards of customer care , following organisational procedures and data protection guidelines. Produce daily call records, reports or updates as required by management. Contribute to continuous improvement by identifying patterns, recurring complaints, or service gaps. Skills & Competencies Strong verbal communication and active listening skills. Ability to remain calm under pressure and handle difficult conversations professionally. Fast and accurate data entry skills with good attention to detail. Proficient in digital systems, CRM platforms, and online mapping tools. Problem-solving mindset with the ability to think quickly and offer practical solutions. Good organisational skills and ability to prioritise workloads. Positive, customer-focused attitude with a willingness to go the extra mile. Desirable Experience Previous call centre, customer service or public-facing experience. Experience logging service requests (e.g., repairs, highways, utilities, public realm). Familiarity with complaints handling procedures and escalation routes. Knowledge of local authority or contractor service environments. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you passionate about transforming digital and direct customer experiences? We're looking for a seasoned Enterprise Architect with deep expertise in Adobe Experience Cloud to join our Group Architecture team . In this pivotal role, you'll lead the design and delivery of our marketing and engagement technology strategy , ensuring seamless integration of Adobe solutions across our digital platforms and agent-assisted channels . Your work will directly enable personalized, data-driven customer interactions at scale, helping us stay ahead in a rapidly evolving digital landscape. What you'll do Own the enterprise architecture strategy and roadmap for marketing technology, aligning closely with business goals and customer engagement priorities. Lead the design and integration of scalable, secure solutions across the Adobe Experience Cloud suite, including Campaign, Target, AJO, Analytics, and CDP. Collaborate with marketing, IT, and external partners to drive cohesive technology adoption, governance, and operational excellence. Champion best practices in data management, audience segmentation, personalization, and campaign automation. Provide technical leadership and thought guidance on Adobe capabilities to maximize platform value and foster innovation. Continuously evaluate emerging technologies and trends to evolve and future-proof the marketing technology stack. Establish and maintain architecture standards and frameworks that support agile delivery, DevOps, and continuous improvement. Act as a trusted advisor to senior stakeholders, translating complex technical concepts into strategic business outcomes. What you'll bring extensive experience in enterprise architecture , with a strong focus on marketing technology and digital experience platforms. Deep expertise in Adobe Experience Cloud , including Campaign, Target, Analytics, and CDP, with a working knowledge of Creative Cloud. Proven success in designing and delivering enterprise-scale marketing solutions , driving innovation and measurable impact. Strong understanding of customer data, segmentation, personalization, and marketing automation strategies. A strategic mindset and creative problem-solving skills , with the ability to translate complex challenges into practical solutions. Excellent collaboration and communication skills , with a track record of building strong relationships across marketing, technology, and vendor teams. Experience supporting agile delivery environments , with a focus on adaptability and continuous improvement. A passion for staying ahead of digital trends , with a proactive approach to evolving the marketing technology landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Or Livingston Watermark House: Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 10, 2025
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Are you passionate about transforming digital and direct customer experiences? We're looking for a seasoned Enterprise Architect with deep expertise in Adobe Experience Cloud to join our Group Architecture team . In this pivotal role, you'll lead the design and delivery of our marketing and engagement technology strategy , ensuring seamless integration of Adobe solutions across our digital platforms and agent-assisted channels . Your work will directly enable personalized, data-driven customer interactions at scale, helping us stay ahead in a rapidly evolving digital landscape. What you'll do Own the enterprise architecture strategy and roadmap for marketing technology, aligning closely with business goals and customer engagement priorities. Lead the design and integration of scalable, secure solutions across the Adobe Experience Cloud suite, including Campaign, Target, AJO, Analytics, and CDP. Collaborate with marketing, IT, and external partners to drive cohesive technology adoption, governance, and operational excellence. Champion best practices in data management, audience segmentation, personalization, and campaign automation. Provide technical leadership and thought guidance on Adobe capabilities to maximize platform value and foster innovation. Continuously evaluate emerging technologies and trends to evolve and future-proof the marketing technology stack. Establish and maintain architecture standards and frameworks that support agile delivery, DevOps, and continuous improvement. Act as a trusted advisor to senior stakeholders, translating complex technical concepts into strategic business outcomes. What you'll bring extensive experience in enterprise architecture , with a strong focus on marketing technology and digital experience platforms. Deep expertise in Adobe Experience Cloud , including Campaign, Target, Analytics, and CDP, with a working knowledge of Creative Cloud. Proven success in designing and delivering enterprise-scale marketing solutions , driving innovation and measurable impact. Strong understanding of customer data, segmentation, personalization, and marketing automation strategies. A strategic mindset and creative problem-solving skills , with the ability to translate complex challenges into practical solutions. Excellent collaboration and communication skills , with a track record of building strong relationships across marketing, technology, and vendor teams. Experience supporting agile delivery environments , with a focus on adaptability and continuous improvement. A passion for staying ahead of digital trends , with a proactive approach to evolving the marketing technology landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Or Livingston Watermark House: Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Who are we? Majestic is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. The Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic's key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels. Role Purpose As Finance Business Partner, you will play a pivotal role in supporting the Retail, Buying & Merchandising, and Marketing functions. You will act as a trusted advisor, providing high-quality financial insight, commercial challenge, and strategic support to help drive performance, optimise investment, and ensure value for money in all decisions. This is a highly visible role requiring strong business acumen, stakeholder management, and a proactive approach to financial partnering. Job specifics: Contract:6 month Fixted Term Contract Location:Watford Reports to: Finance Director Our Head Office is based inWatford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include 3 days working at the Majestic Office each week. Key Responsibilities Act as the lead finance partner for: Buying & Merchandising: Supporting category performance analysis, margin optimisation, promotional effectiveness, and supplier income tracking. Retail Operations: Providing store performance insights, labour cost analysis, and supporting retail leadership with KPIs. Marketing: Evaluating campaign ROI, customer acquisition costs, brand investment, and channel performance (including CRM and digital). Develop and deliver insightful monthly reporting packs, with commentary, trend analysis, and recommendations. Work closely with stakeholders to support budgeting and forecasting cycles, ensuring alignment with business priorities. Identify risks and opportunities across P&L lines and provide proactive commercial recommendations. Build financial models and tools to support business cases, investment decisions, and scenario planning (e.g. pricing changes, supplier terms, campaign planning). Improve visibility and understanding of key performance drivers across the business. Collaborate with the wider finance team to ensure data accuracy and consistency between commercial and management reporting. Support the continuous improvement of reporting tools and processes (e.g. Power BI dashboards). Educate and upskill non-financial stakeholders to improve financial awareness and accountability. Qualifications & Experience Fully qualified accountant (CIMA, ACCA, ACA or equivalent). 5+ years' experience in commercial finance, FP&A, or business partnering roles. Retail or FMCG experience strongly preferred, particularly in buying/merchandising or marketing-focused roles. Proven experience in business partnering with cross-functional stakeholders, including senior leadership. Strong Excel, financial modelling skills and experience with reporting tools (e.g. Power BI). Key Skills & Attributes Commercially minded with strong analytical skills and attention to detail. Strong interpersonal and communication skills - able to influence and challenge constructively. Proactive, curious, and solutions-oriented mind-set. Ability to manage multiple stakeholders and prioritise effectively in a fast-paced environment. Confident presenting financial data in a clear and engaging way. Passion for retail and understanding customer behaviour. Desirable Knowledge of category management and promotional mechanics in retail. Experience in analysing marketing effectiveness. Background in stock or margin-intensive environments. Rewards & Benefits: A competitive salary & performance related bonus Up to 20% Staff Discount 33 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme Life Assurance (Worth 3 times your annual salary) A contributory Company Pension Plan Career development opportunities Free parking on site with electric charging points Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, access to free counselling support phone line Company maternity, paternity and adoption leave after 26 weeks Long service rewards We look forward to receiving your application! Together we are Majestic! On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Dec 10, 2025
Full time
Who are we? Majestic is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. The Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic's key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels. Role Purpose As Finance Business Partner, you will play a pivotal role in supporting the Retail, Buying & Merchandising, and Marketing functions. You will act as a trusted advisor, providing high-quality financial insight, commercial challenge, and strategic support to help drive performance, optimise investment, and ensure value for money in all decisions. This is a highly visible role requiring strong business acumen, stakeholder management, and a proactive approach to financial partnering. Job specifics: Contract:6 month Fixted Term Contract Location:Watford Reports to: Finance Director Our Head Office is based inWatford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include 3 days working at the Majestic Office each week. Key Responsibilities Act as the lead finance partner for: Buying & Merchandising: Supporting category performance analysis, margin optimisation, promotional effectiveness, and supplier income tracking. Retail Operations: Providing store performance insights, labour cost analysis, and supporting retail leadership with KPIs. Marketing: Evaluating campaign ROI, customer acquisition costs, brand investment, and channel performance (including CRM and digital). Develop and deliver insightful monthly reporting packs, with commentary, trend analysis, and recommendations. Work closely with stakeholders to support budgeting and forecasting cycles, ensuring alignment with business priorities. Identify risks and opportunities across P&L lines and provide proactive commercial recommendations. Build financial models and tools to support business cases, investment decisions, and scenario planning (e.g. pricing changes, supplier terms, campaign planning). Improve visibility and understanding of key performance drivers across the business. Collaborate with the wider finance team to ensure data accuracy and consistency between commercial and management reporting. Support the continuous improvement of reporting tools and processes (e.g. Power BI dashboards). Educate and upskill non-financial stakeholders to improve financial awareness and accountability. Qualifications & Experience Fully qualified accountant (CIMA, ACCA, ACA or equivalent). 5+ years' experience in commercial finance, FP&A, or business partnering roles. Retail or FMCG experience strongly preferred, particularly in buying/merchandising or marketing-focused roles. Proven experience in business partnering with cross-functional stakeholders, including senior leadership. Strong Excel, financial modelling skills and experience with reporting tools (e.g. Power BI). Key Skills & Attributes Commercially minded with strong analytical skills and attention to detail. Strong interpersonal and communication skills - able to influence and challenge constructively. Proactive, curious, and solutions-oriented mind-set. Ability to manage multiple stakeholders and prioritise effectively in a fast-paced environment. Confident presenting financial data in a clear and engaging way. Passion for retail and understanding customer behaviour. Desirable Knowledge of category management and promotional mechanics in retail. Experience in analysing marketing effectiveness. Background in stock or margin-intensive environments. Rewards & Benefits: A competitive salary & performance related bonus Up to 20% Staff Discount 33 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme Life Assurance (Worth 3 times your annual salary) A contributory Company Pension Plan Career development opportunities Free parking on site with electric charging points Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, access to free counselling support phone line Company maternity, paternity and adoption leave after 26 weeks Long service rewards We look forward to receiving your application! Together we are Majestic! On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Customer Service Advisor Are you a seeking a new opportunity? Join our client's team at Stoney Stanton as a customer service advisor and enjoy: Competitive Pay: Earn 13.85 per hour, overtime rates of 20.78 per hour, Weekend rates 20.78 per hour. Shifts - "Hybrid" - Rolling 3 on 3 off shift pattern - 08.00am - 8.00pm inclusive of weekends Perks: Free on-site parking, provided PPE, comprehensive training. Career Development: Access to Manpower 'MyPath' for online courses. Responsibilities The role will include managing the administration for our Bio Gas customer base The role will also involve communicating across departs and business support Order management processing - in high volumes Performing a range of admin duties Details The ideal candidate will need to have a good telephone manner Experience completing general admin duties, be computer literate Customer service and data entry experience beneficial Geographical knowledge is beneficial however not essential Ideal candidate has the ability to think on their feet and be pro-active Successful candidates require a DBS check. The position is an immediate start - and is an ongoing role with periodic reviews If you are interested please telephone Manpower on (phone number removed) between 0800 and 1700 Monday - Friday or click apply!
Dec 10, 2025
Seasonal
Customer Service Advisor Are you a seeking a new opportunity? Join our client's team at Stoney Stanton as a customer service advisor and enjoy: Competitive Pay: Earn 13.85 per hour, overtime rates of 20.78 per hour, Weekend rates 20.78 per hour. Shifts - "Hybrid" - Rolling 3 on 3 off shift pattern - 08.00am - 8.00pm inclusive of weekends Perks: Free on-site parking, provided PPE, comprehensive training. Career Development: Access to Manpower 'MyPath' for online courses. Responsibilities The role will include managing the administration for our Bio Gas customer base The role will also involve communicating across departs and business support Order management processing - in high volumes Performing a range of admin duties Details The ideal candidate will need to have a good telephone manner Experience completing general admin duties, be computer literate Customer service and data entry experience beneficial Geographical knowledge is beneficial however not essential Ideal candidate has the ability to think on their feet and be pro-active Successful candidates require a DBS check. The position is an immediate start - and is an ongoing role with periodic reviews If you are interested please telephone Manpower on (phone number removed) between 0800 and 1700 Monday - Friday or click apply!
Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise wide productivity. We're using the latest in AI to automate and innovate, empowering financial service businesses to achieve exceptional productivity and compliance outcomes. Role Overview As a Forward Solutions Engineer / Principal Solutions Consultant at Aveni, you will be a key technical leader in pre sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI powered solutions tailored to banks, wealth managers, insurance firms, and other financial services clients. Your mission is to translate complex business and regulatory needs into scalable, robust, compliant solutions that underscore Aveni's value proposition. You will often be "forward deployed", meaning you'll engage closely with strategic clients, acting as subject matter expert, leading technical discovery, driving proof of concepts (POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated industry problems, especially in financial services or adjacent sectors. You likely come from a Big 4 consultancy, technology advisory practice or a similarly demanding environment. From this background you bring: Rigorous client facing experience: doing discovery, scoping, workshops, POCs, RFPs, not just writing proposals, but engaging deeply with clients at multiple levels (operations, risk, compliance, executives). Structured, analytical problem solving: you break down fuzzy business problems, diagnose root causes, map them to technical and regulatory constraints, and propose robust, scalable solutions. High standards of delivery: you are accustomed to detailed documentation, demanding stakeholders, continuous quality checks, and the discipline of consultancy timelines and billing. Strong commercial awareness: you understand value propositions, return on investment, trade offs (cost vs speed vs write down risk), and you factor in risk, compliance, data governance when designing solutions. Key Responsibilities Lead technical discovery and scoping phases with prospective clients: understand their business, compliance, risk, operational, regulatory and data environment. Design solution architectures leveraging Aveni's products (Detect, Assist, Agents, FinLLM) plus integrations with client systems (e.g., CRM, communication tools, data pipelines). Develop, deliver, and customise demos, POCs, workshops to illustrate value, ROI, regulatory compliance, risk mitigation, etc. Collaborate with sales teams to respond to RFIs / RFPs, proposals, pricing, technical documentation. Be a trusted advisor to clients: articulate how Aveni's AI/LLMs meet their needs; help them navigate trade offs (accuracy, risk, explainability, privacy). Provide feedback to Product and Engineering on feature requests, prioritisation, bug fixes, user experience, based on what you see in the field. Help define best practices, patterns, reusable assets (e.g., architecture templates, demo scripts, integrations) to speed up future engagements. Mentor / guide more junior solutions / presales engineers or consultants. Stay up to date with regulatory developments (e.g., Consumer Duty, risk oversight, compliance in financial services), Agentic / AI / NLP / LLM technologies, competitive landscape. Occasionally participate in post sales support / implementation oversight to ensure smooth handover, maintain continued alignment and client satisfaction. Requirements Must havens Substantial experience in pre sales / solutions consulting / technical consulting roles, especially in the Financial Services or Wealth Management space. Strong technical background: experience with machine learning, LLMs and AI systems; understanding of data pipelines, integrations, APIs, security and compliance sensitive environments. Ability to design solutions vs just selling features: architectural thinking, trade off evaluation, understanding of scalability, performance, data governance. Excellent communication and presentation skills: able to adapt technical stories for non technical executives (e.g., risk / compliance / operations leaders) as well as technical audiences. Experience leading or contributing in POCs, custom demos and pilot deployments. Deep understanding of regulatory and risk & compliance in financial services. Good project management and stakeholder management skills: managing cross functional teams, setting expectations, handling ambiguity. Nice to havens Prior experience in using or building AI Agents, generative models and NLP pipelines. Familiarity with tools or frameworks for LLM deployment, prompt engineering, vector databases, embeddings, etc. Experience with integrations (CRM, communications platforms, call recordings, speech to text, etc.). Familiarity with cloud architectures, data warehouses / lakes, data security/compliance frameworks (e.g., ISO, GDPR, regulations specific to FS). Experience mentoring juniors, creating reusable technical assets / IP. What Success Looks Like Delivery of well scoped POCs and demos that lead to closed deals. Technical proposals and architectures that satisfy both product capability and regulatory/risk constraints of clients. Positive feedback from clients on the clarity, reliability, and impact of your solutions and engagement. Good alignment and collaboration with Product, Engineering and Sales: features and customer insights feeding into roadmap, and technical delivery matching expectations. Reusability and scale: you help build patterns or frameworks that reduce effort and risk in future similar engagements. Maintaining up to date knowledge of regulatory environment and AI advances so that Aveni remains credible and ahead in the market. What We Offer A collaborative and innovative work environment with awesome career growth opportunities. 34 days holiday plus your birthday off (inclusive of bank holidays). Share options - we believe in shared success. Skills development - continuous learning is at our core, expect the development to be front and centre of everything you do. Remote and flexible working - remote, co working spaces, or a mix of both. Life insurance, income protection and private health care. Freebies and discounts at a range of retailers. Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support). Cycle to work scheme. Pension scheme (employer contribution matched up to 5%). Join Us in Making a Difference At Aveni, we believe that diversity drives innovation. We're committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about leveraging technology to drive positive change and want to be part of a team that's shaping the future of financial services, we'd love to hear from you. We know that some people are likely to only apply where they meet 100% of requirements, but we'd like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI!
Dec 10, 2025
Full time
Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise wide productivity. We're using the latest in AI to automate and innovate, empowering financial service businesses to achieve exceptional productivity and compliance outcomes. Role Overview As a Forward Solutions Engineer / Principal Solutions Consultant at Aveni, you will be a key technical leader in pre sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI powered solutions tailored to banks, wealth managers, insurance firms, and other financial services clients. Your mission is to translate complex business and regulatory needs into scalable, robust, compliant solutions that underscore Aveni's value proposition. You will often be "forward deployed", meaning you'll engage closely with strategic clients, acting as subject matter expert, leading technical discovery, driving proof of concepts (POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated industry problems, especially in financial services or adjacent sectors. You likely come from a Big 4 consultancy, technology advisory practice or a similarly demanding environment. From this background you bring: Rigorous client facing experience: doing discovery, scoping, workshops, POCs, RFPs, not just writing proposals, but engaging deeply with clients at multiple levels (operations, risk, compliance, executives). Structured, analytical problem solving: you break down fuzzy business problems, diagnose root causes, map them to technical and regulatory constraints, and propose robust, scalable solutions. High standards of delivery: you are accustomed to detailed documentation, demanding stakeholders, continuous quality checks, and the discipline of consultancy timelines and billing. Strong commercial awareness: you understand value propositions, return on investment, trade offs (cost vs speed vs write down risk), and you factor in risk, compliance, data governance when designing solutions. Key Responsibilities Lead technical discovery and scoping phases with prospective clients: understand their business, compliance, risk, operational, regulatory and data environment. Design solution architectures leveraging Aveni's products (Detect, Assist, Agents, FinLLM) plus integrations with client systems (e.g., CRM, communication tools, data pipelines). Develop, deliver, and customise demos, POCs, workshops to illustrate value, ROI, regulatory compliance, risk mitigation, etc. Collaborate with sales teams to respond to RFIs / RFPs, proposals, pricing, technical documentation. Be a trusted advisor to clients: articulate how Aveni's AI/LLMs meet their needs; help them navigate trade offs (accuracy, risk, explainability, privacy). Provide feedback to Product and Engineering on feature requests, prioritisation, bug fixes, user experience, based on what you see in the field. Help define best practices, patterns, reusable assets (e.g., architecture templates, demo scripts, integrations) to speed up future engagements. Mentor / guide more junior solutions / presales engineers or consultants. Stay up to date with regulatory developments (e.g., Consumer Duty, risk oversight, compliance in financial services), Agentic / AI / NLP / LLM technologies, competitive landscape. Occasionally participate in post sales support / implementation oversight to ensure smooth handover, maintain continued alignment and client satisfaction. Requirements Must havens Substantial experience in pre sales / solutions consulting / technical consulting roles, especially in the Financial Services or Wealth Management space. Strong technical background: experience with machine learning, LLMs and AI systems; understanding of data pipelines, integrations, APIs, security and compliance sensitive environments. Ability to design solutions vs just selling features: architectural thinking, trade off evaluation, understanding of scalability, performance, data governance. Excellent communication and presentation skills: able to adapt technical stories for non technical executives (e.g., risk / compliance / operations leaders) as well as technical audiences. Experience leading or contributing in POCs, custom demos and pilot deployments. Deep understanding of regulatory and risk & compliance in financial services. Good project management and stakeholder management skills: managing cross functional teams, setting expectations, handling ambiguity. Nice to havens Prior experience in using or building AI Agents, generative models and NLP pipelines. Familiarity with tools or frameworks for LLM deployment, prompt engineering, vector databases, embeddings, etc. Experience with integrations (CRM, communications platforms, call recordings, speech to text, etc.). Familiarity with cloud architectures, data warehouses / lakes, data security/compliance frameworks (e.g., ISO, GDPR, regulations specific to FS). Experience mentoring juniors, creating reusable technical assets / IP. What Success Looks Like Delivery of well scoped POCs and demos that lead to closed deals. Technical proposals and architectures that satisfy both product capability and regulatory/risk constraints of clients. Positive feedback from clients on the clarity, reliability, and impact of your solutions and engagement. Good alignment and collaboration with Product, Engineering and Sales: features and customer insights feeding into roadmap, and technical delivery matching expectations. Reusability and scale: you help build patterns or frameworks that reduce effort and risk in future similar engagements. Maintaining up to date knowledge of regulatory environment and AI advances so that Aveni remains credible and ahead in the market. What We Offer A collaborative and innovative work environment with awesome career growth opportunities. 34 days holiday plus your birthday off (inclusive of bank holidays). Share options - we believe in shared success. Skills development - continuous learning is at our core, expect the development to be front and centre of everything you do. Remote and flexible working - remote, co working spaces, or a mix of both. Life insurance, income protection and private health care. Freebies and discounts at a range of retailers. Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support). Cycle to work scheme. Pension scheme (employer contribution matched up to 5%). Join Us in Making a Difference At Aveni, we believe that diversity drives innovation. We're committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about leveraging technology to drive positive change and want to be part of a team that's shaping the future of financial services, we'd love to hear from you. We know that some people are likely to only apply where they meet 100% of requirements, but we'd like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI!
Salary: £25,000 basic salary, plus uncapped commission (OTE c.£45,000) Not scared of being outside in the winter Scottish weather? Good at talking with people? Like the sound of earning £50,000 - £70,000 per year without being stuck behind a desk? Keep reading, because that is exactly what some of our top earners are making. This is a door-to-door sales role, so it may not be for everyone. If, however, you like making money with uncapped commissions and have the confidence to sell to people who are not expecting you, this is the place for you. What Youll Be Doing: Youll be out and about in your patch, knocking on doors and creating new opportunities from scratch. Its about building rapport, understanding customer needs, and turning conversations into commission. Youll follow up leads, manage your own pipeline, and treat your area like your own business. Want to see what its all about for yourself? Copy this link into your browser to see a day in the life of our Field Sales Advisors: Who we are Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers. This means more opportunity for you to earn big. The must haves Full UK driving licence Ability to work 128pm shifts The other stuff we are looking for Confident communicators who enjoy meeting new people Resilient, motivated, and target-driven individuals A positive, can-do attitude and real desire to earn What's in it for you £25,000 base salary with uncapped commission (top earners make £50k£70k) Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance Industry-leading family leave policies 25 days holiday + bank holidays + birthday off (option to buy/sell 5 more) Pension scheme (up to 10% match) and life assurance Electric company car Next steps Apply online and complete a video interview. If successful, youll have a recruiter call, followed by a virtual competency interview. From there, youll attend a Job Appreciation Day to shadow the team and see if its right for you. Let us know if you need any adjustments along the way your experience matters. Your career with Virgin Media O2 starts here. JBRP1_UKTJ
Dec 10, 2025
Full time
Salary: £25,000 basic salary, plus uncapped commission (OTE c.£45,000) Not scared of being outside in the winter Scottish weather? Good at talking with people? Like the sound of earning £50,000 - £70,000 per year without being stuck behind a desk? Keep reading, because that is exactly what some of our top earners are making. This is a door-to-door sales role, so it may not be for everyone. If, however, you like making money with uncapped commissions and have the confidence to sell to people who are not expecting you, this is the place for you. What Youll Be Doing: Youll be out and about in your patch, knocking on doors and creating new opportunities from scratch. Its about building rapport, understanding customer needs, and turning conversations into commission. Youll follow up leads, manage your own pipeline, and treat your area like your own business. Want to see what its all about for yourself? Copy this link into your browser to see a day in the life of our Field Sales Advisors: Who we are Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. As one of the country's biggest companies, we're expanding our offering to millions of new customers. This means more opportunity for you to earn big. The must haves Full UK driving licence Ability to work 128pm shifts The other stuff we are looking for Confident communicators who enjoy meeting new people Resilient, motivated, and target-driven individuals A positive, can-do attitude and real desire to earn What's in it for you £25,000 base salary with uncapped commission (top earners make £50k£70k) Private BUPA medical cover, healthcare plan, virtual GP and critical illness insurance Industry-leading family leave policies 25 days holiday + bank holidays + birthday off (option to buy/sell 5 more) Pension scheme (up to 10% match) and life assurance Electric company car Next steps Apply online and complete a video interview. If successful, youll have a recruiter call, followed by a virtual competency interview. From there, youll attend a Job Appreciation Day to shadow the team and see if its right for you. Let us know if you need any adjustments along the way your experience matters. Your career with Virgin Media O2 starts here. JBRP1_UKTJ
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location: Birmingham/Midlands Core Hours: 08:00 - 16:30An opportunity has arisen for a Mobile Electrical Service Engineer to join our JLL Workplace Management PAM Team. The area predominantly covered is the Midlands region. The purpose of the role is to operate within the department supporting the Midlands JLL Workplace Management PAM team delivering electrical PPM and associated reactive works across our diverse client portfolio.The role will include covering various sites on certain days where we have contractual obligations to provide full-day site coverage, ensuring seamless service delivery to our clients. Day to Day Responsibilities:• Ensure that JLL Workplace Management efficiently meets all relevant KPI & SLA requirements across assigned locations• Carry out electrical PPM and reactive works as required both during normal hours and out-of-hours (standard working hours 08:00 - 17:00)• Work collaboratively as part of the JLL team, utilizing multi-skilled capabilities as required• Procure materials in coordination with the Contract Delivery Manager, following JLL procurement procedures• Be available to attend or manage critical call-outs and provide comprehensive written incident reports including preparation of quotations for remedial works• Ensure annual PAT testing of tools and equipment are maintained up to date in accordance with JLL standards• Carry out engineering works as directed by the Contract Delivery Manager and site management teams• Assist in production of quotations as required for Managers across JLL Workplace Management• Produce Test and Commissioning Certificates in compliance with current regulations and JLL quality standards• Oversee and complete PPM works with accurate reporting through JLL systems• Maintain accurate records on CAFM systems and complete all documentation in accordance with JLL procedures• Provide technical support and expertise to site-based teams and clients as required• Participate in emergency response procedures and business continuity planning• Ensure compliance with all JLL Health, Safety and Environmental policies and procedures• Support training and development of junior engineers and apprentices Essential Skills & Qualifications:• Apprenticeship/ City & Guilds/ NVQ Level 3 in Electrical Engineering (Essential)• 18th Edition IEE Wiring Regulations (Essential)• Good knowledge of electrical services and current regulations• Sound level of administration and organizational skills • Proven practical experience within the electrical industry (minimum 3 years)• Ability to develop understanding of clients' business requirements • Initiative and proactive approach to all tasks undertaken• High standard of workmanship and attention to detail• Conscientious and reliable work ethic• Team player with collaborative approach• Excellent interpersonal and communication skills • Commitment to providing high-quality service and flexibility to work as required• Willingness to work overtime when business needs require• Sound knowledge of computer software and mobile technology• Experience working in commercial settings • Full UK Driving License (Essential) Desirable Qualifications:• Electrical Testing & Inspection certification (2391 or equivalent)• Mechanical engineering experience • Emergency lighting testing certification • Fire alarm system knowledge • First Aid certification • CSCS Card • Working at height certification This is an excellent opportunity to join JLL Workplace Management's expanding PAM division, working with prestigious clients across the Midlands region and contributing to our reputation for technical excellence and customer service delivery. Location: Remote -Birmingham, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Dec 10, 2025
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location: Birmingham/Midlands Core Hours: 08:00 - 16:30An opportunity has arisen for a Mobile Electrical Service Engineer to join our JLL Workplace Management PAM Team. The area predominantly covered is the Midlands region. The purpose of the role is to operate within the department supporting the Midlands JLL Workplace Management PAM team delivering electrical PPM and associated reactive works across our diverse client portfolio.The role will include covering various sites on certain days where we have contractual obligations to provide full-day site coverage, ensuring seamless service delivery to our clients. Day to Day Responsibilities:• Ensure that JLL Workplace Management efficiently meets all relevant KPI & SLA requirements across assigned locations• Carry out electrical PPM and reactive works as required both during normal hours and out-of-hours (standard working hours 08:00 - 17:00)• Work collaboratively as part of the JLL team, utilizing multi-skilled capabilities as required• Procure materials in coordination with the Contract Delivery Manager, following JLL procurement procedures• Be available to attend or manage critical call-outs and provide comprehensive written incident reports including preparation of quotations for remedial works• Ensure annual PAT testing of tools and equipment are maintained up to date in accordance with JLL standards• Carry out engineering works as directed by the Contract Delivery Manager and site management teams• Assist in production of quotations as required for Managers across JLL Workplace Management• Produce Test and Commissioning Certificates in compliance with current regulations and JLL quality standards• Oversee and complete PPM works with accurate reporting through JLL systems• Maintain accurate records on CAFM systems and complete all documentation in accordance with JLL procedures• Provide technical support and expertise to site-based teams and clients as required• Participate in emergency response procedures and business continuity planning• Ensure compliance with all JLL Health, Safety and Environmental policies and procedures• Support training and development of junior engineers and apprentices Essential Skills & Qualifications:• Apprenticeship/ City & Guilds/ NVQ Level 3 in Electrical Engineering (Essential)• 18th Edition IEE Wiring Regulations (Essential)• Good knowledge of electrical services and current regulations• Sound level of administration and organizational skills • Proven practical experience within the electrical industry (minimum 3 years)• Ability to develop understanding of clients' business requirements • Initiative and proactive approach to all tasks undertaken• High standard of workmanship and attention to detail• Conscientious and reliable work ethic• Team player with collaborative approach• Excellent interpersonal and communication skills • Commitment to providing high-quality service and flexibility to work as required• Willingness to work overtime when business needs require• Sound knowledge of computer software and mobile technology• Experience working in commercial settings • Full UK Driving License (Essential) Desirable Qualifications:• Electrical Testing & Inspection certification (2391 or equivalent)• Mechanical engineering experience • Emergency lighting testing certification • Fire alarm system knowledge • First Aid certification • CSCS Card • Working at height certification This is an excellent opportunity to join JLL Workplace Management's expanding PAM division, working with prestigious clients across the Midlands region and contributing to our reputation for technical excellence and customer service delivery. Location: Remote -Birmingham, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Customer Service Advisor Monday to Friday Bury St Edmunds £12.21 per hour On behalf of our client based on the outskirts of Bury St Edmunds we are currently recruiting for a Customer Service Advisor to join a warm and supportive team. In this role you will be the first point of contact for customer enquiries, helping to resolve issues efficiently while delivering exceptional service. This is a fantastic opportunity for someone who thrives in a dynamic, fast paced environment and is passionate about providing outstanding customer care. Main duties and responsibilities: Providing exceptional customer service, ensuring clients issues and queries are resolved Handling complaints in a friendly and professional manner Maintaining professionalism when liaising with both customers and internal teams Being the first point of call, addressing and resolving customers queries in a timely manner Following the companies policies and procedures at all times Efficiently communicating via emails and calls, ensuring all are responded to in a timely manner Key skills: A confident communicator who always demonstrates a professional and positive attitude Proven experience in a customer service role is essential and dealing with customer complaints Team player with the ability to use initiative and work independently when needed Resilient and calm under pressure, especially when handling challenging situations Skilled in managing workload and prioritising tasks effectively If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information.
Dec 10, 2025
Seasonal
Customer Service Advisor Monday to Friday Bury St Edmunds £12.21 per hour On behalf of our client based on the outskirts of Bury St Edmunds we are currently recruiting for a Customer Service Advisor to join a warm and supportive team. In this role you will be the first point of contact for customer enquiries, helping to resolve issues efficiently while delivering exceptional service. This is a fantastic opportunity for someone who thrives in a dynamic, fast paced environment and is passionate about providing outstanding customer care. Main duties and responsibilities: Providing exceptional customer service, ensuring clients issues and queries are resolved Handling complaints in a friendly and professional manner Maintaining professionalism when liaising with both customers and internal teams Being the first point of call, addressing and resolving customers queries in a timely manner Following the companies policies and procedures at all times Efficiently communicating via emails and calls, ensuring all are responded to in a timely manner Key skills: A confident communicator who always demonstrates a professional and positive attitude Proven experience in a customer service role is essential and dealing with customer complaints Team player with the ability to use initiative and work independently when needed Resilient and calm under pressure, especially when handling challenging situations Skilled in managing workload and prioritising tasks effectively If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information.
Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
Job Description - Senior Business Travel Consultant (180000VH) Senior Business Travel Consultant - 180000VH ) Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to "Deliver the Perfect Trip". You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below - we want to speak with you! Requirements: You delight the traveller/travel arranger Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances. Connect with the caller to build trust and credibility even if the person is unknown. Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation. You build CWT's commercial value Sell products that are of commercial value to CWT and contribute to CWT's profitability. Remain current on value we provide to each customer. Adapt and change as requirements of the business change. You strengthen the CWT brand Represent the CWT brand in how you work on a day-to-day basis. Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business. Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special. At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers. Qualifications Experience in the travel industry in a similar position or in a customer service centre Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries) Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements Excellent communication skills and follow through required to advise clients of those requirements Ability to handle multi-cultural sometimes multi-lingual clientele English fluent: written and verbal Superior written and verbal communication skills (in person and on phone) Customer focused and service oriented Results-driven Adaptable and motivated to learn Influence and diplomacy Proficiency in technology to research options and to complete process requirements As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class. CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us
Dec 10, 2025
Full time
Job Description - Senior Business Travel Consultant (180000VH) Senior Business Travel Consultant - 180000VH ) Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to "Deliver the Perfect Trip". You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below - we want to speak with you! Requirements: You delight the traveller/travel arranger Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances. Connect with the caller to build trust and credibility even if the person is unknown. Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation. You build CWT's commercial value Sell products that are of commercial value to CWT and contribute to CWT's profitability. Remain current on value we provide to each customer. Adapt and change as requirements of the business change. You strengthen the CWT brand Represent the CWT brand in how you work on a day-to-day basis. Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business. Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special. At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers. Qualifications Experience in the travel industry in a similar position or in a customer service centre Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries) Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements Excellent communication skills and follow through required to advise clients of those requirements Ability to handle multi-cultural sometimes multi-lingual clientele English fluent: written and verbal Superior written and verbal communication skills (in person and on phone) Customer focused and service oriented Results-driven Adaptable and motivated to learn Influence and diplomacy Proficiency in technology to research options and to complete process requirements As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class. CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us
Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland
Job Description - Senior Business Travel Consultant - London (170005IP) Senior Business Travel Consultant - London - 170005IP Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to "Deliver the Perfect Trip". You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below - we want to speak with you! CWT keeps on creating innovative ways to provide excellent service and maintain its high standards. My Journey, My CWT Requirements You delight the traveller/travel arranger Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances. Connect with the caller to build trust and credibility even if the person is unknown. Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation. You build CWT's commercial value Sell products that are of commercial value to CWT and contribute to CWT's profitability. Remain current on value we provide to each customer. Adapt and change as requirements of the business change. You strengthen the CWT brand Represent the CWT brand in how you work on a day-to-day basis. Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business. Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special. At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers. Qualifications 5+ years of experience in the business travel industry in a similar position English fluent: written and verbal Additional languages: German, Dutch, French, Spanish, Italian - will be a big asset! Knowledge of GDS (Galileo) Fares and ticketing knowledge (minimum BA level 2 or equivalent certificate) Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries) Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements Excellent communication skills and follow through required to advise clients of those requirements Ability to handle multi-cultural sometimes multi-lingual clientele Superior written and verbal communication skills (in person and on phone) Customer focused and service oriented Results-driven Adaptable and motivated to learn Influence and diplomacy Proficiency in technology to research options and to complete process requirements Please note this is a talent pool. We review applications and interview candidates on a continuous basis. Following an interview, successful candidates will be placed on a reserve list and recruited as opportunities arise. Only those candidates who are selected for the next stage in the selection process will be contacted. As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state, or local protected class.
Dec 10, 2025
Full time
Job Description - Senior Business Travel Consultant - London (170005IP) Senior Business Travel Consultant - London - 170005IP Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to "Deliver the Perfect Trip". You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below - we want to speak with you! CWT keeps on creating innovative ways to provide excellent service and maintain its high standards. My Journey, My CWT Requirements You delight the traveller/travel arranger Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances. Connect with the caller to build trust and credibility even if the person is unknown. Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation. You build CWT's commercial value Sell products that are of commercial value to CWT and contribute to CWT's profitability. Remain current on value we provide to each customer. Adapt and change as requirements of the business change. You strengthen the CWT brand Represent the CWT brand in how you work on a day-to-day basis. Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business. Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special. At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers. Qualifications 5+ years of experience in the business travel industry in a similar position English fluent: written and verbal Additional languages: German, Dutch, French, Spanish, Italian - will be a big asset! Knowledge of GDS (Galileo) Fares and ticketing knowledge (minimum BA level 2 or equivalent certificate) Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries) Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements Excellent communication skills and follow through required to advise clients of those requirements Ability to handle multi-cultural sometimes multi-lingual clientele Superior written and verbal communication skills (in person and on phone) Customer focused and service oriented Results-driven Adaptable and motivated to learn Influence and diplomacy Proficiency in technology to research options and to complete process requirements Please note this is a talent pool. We review applications and interview candidates on a continuous basis. Following an interview, successful candidates will be placed on a reserve list and recruited as opportunities arise. Only those candidates who are selected for the next stage in the selection process will be contacted. As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state, or local protected class.
