20 jobs found

Qualifications Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. 10 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments. 3 years of experience managing technical teams, or serving as a team lead/mentor for technical teams. Experience leading technical conversations with customer stakeholders and managing escalations. Preferred qualifications MBA or Master's degree in a Management, Technical, or Engineering field. Experience managing teams focused on cloud operations, Site Reliability Engineering (SRE), or technical account management. Experience collaborating with cross-functional teams (e.g., sales, support, product) to drive customer outcomes. Understanding of cloud computing concepts (e.g., networking, Identity and Access Management (IAM), compute, storage) and operational frameworks (e.g., Information Technology Infrastructure Library (ITIL), Developer Operations (DevOps), SRE). Ability to attract and develop talent, with a track record of coaching team members to improve performance. Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. About the job Google Cloud Consulting ensures that our customers successfully adopt and integrate Google Cloud's technology to transform their businesses. As a Technical Account Manager (TAM) Manager, you will lead a team of technical advisors who serve as the critical link between Google Cloud and customers. You will lead and coach a team of technical advisors dedicated to ensuring customers derive maximum value from their Google Cloud investments. You will drive a culture of proactive advisory, guiding your team to focus on platform health, architectural stability, and operational efficiency. You will empower your Technical Account Managements (TAMs) to serve as trusted technical partners who align Google Cloud capabilities with their customers critical business objectives, engaging effectively with stakeholders ranging from C-level executives to Site Reliability Engineer (SREs) and developers. In this role, you will have technical and operational excellence across customers Google Cloud footprints. You will build influential partnerships with engineering, product, sales, and customer engineering leadership to accelerate the adoption of architecture standards and elevate platform stability. You will collaborate with peer leaders to scale best practices, fostering a collaborative environment that prioritizes shared success and continuous improvement across the global regions. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Recruit, coach, and mentor a high-performing team of TAMs, driving a culture of proactive technical advisory focused on platform health, stability, and operational efficiency. Guide the execution of technical governance frameworks and health reviews, ensuring team consistently identifies risks and drives architectural improvements across their accounts. Serve as the primary point of escalation for technical tests, partnering with support and engineering to resolve complex reliability issues and restore customer confidence. Drive operational excellence within team, ensuring high-quality delivery of technical workshops, architectural reviews, and production readiness assessments. Partner with sales and customer engineering leaders to align technical activities with account growth strategies, demonstrating the business value of the TAM service, aggregate customer feedback and technical trends from team to provide actionable insights to product and engineering, influencing feature prioritization and requests. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents to be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire.

Overview AECOM Advisory is our new management consulting Global Business Line. Created to build on AECOM's considerable operational expertise in infrastructure design and engineering services, AECOM Advisory is a trusted adviser to senior level clients and executive teams on their most pressing enterprise and strategic needs. We serve the full value chain of clients active in infrastructure and the built environment, including central and local government, defence, energy, investors, transportation and water. Our UK team of 100 staff comprises business analysts, economists, commercial strategists, major programme advisors and change management practitioners. We help our clients develop their strategy, set-up major programmes for successful delivery and improve their operational performance, to generate value for their stakeholders and impact for their communities. We are a new category of consulting firm that brings industry depth and capability-driven insight to the clients we serve. We are seeking talented leaders to join AECOM Advisory who are mission-driven for the role of our clients. We are recruiting for this role which can be based anywhere in the UK. You will join as a leader in a fast-paced and supportive team of diverse consulting professionals. We pride ourselves on our strong culture of collaborative problem-solving, our mission of addressing our client's most complex and impactful problems, and paired with career pathways that nurtures professional development and personal growth. Role As a Senior Director in AECOM Advisory's UK business, your day-to-day role will include driving business development, overseeing engagement delivery and leading practice development for the local government sector. This is a seller-doer role, and these tasks will include, but not be limited to: Driving industry conversations and engaging professional networks to identify and originate business development opportunities. Leveraging industry expertise and commercial acumen to proactively target, define and shape business development campaigns. Oversee all aspects of business development, for both engagements and broader campaigns, including: client outreach, proposal development, solutions architecture, commercial and pricing strategy, internal risk review, and compliance procedures. Oversee (lead, supervise, and provide quality control over) multiple parallel delivery teams, across various delivery models, tempos and engagement scopes. Provide leadership for client interactions on delivery progress and insight validation, and visibility for interactions including with C-suite clients and senior management stakeholders. Upwardly and laterally manage the inputs from peers and technical experts to flag key delivery choices, considerations and risks as they relate to technical scope, client satisfaction, and commercial constraints. Architect analytical workstreams and strategically guide engagement teams. Provide timely quality assurance and control over scope, assumptions, analyses and insights. Oversee narrative formulation and highly-polished deliverable production to meet client expectations and firm standards. Drive practice development with conducting performance appraisals, FP&A, operational performance improvement, thought leadership and IP generation. Proactively coach and mentor staff.

Data and AI Commercial Director - Kearney Activate Full-time Europe London Job Description About Kearney Activate Kearney Activate is the business acceleration and enablement arm of Kearney. We help organizations unlock business impact through advanced analytics, artificial intelligence, and decision intelligence. Our mission is to transform data into a strategic advantage, bridging the gap between technology execution and business outcomes. At Activate, you'll find an entrepreneurial environment where deep technical expertise meets client impact, supported by the global scale, reach, and reputation of Kearney. Our Data & AI business line bridges strategy, technology, and execution to deliver data-driven, AI-enabled, and cloud-powered transformations. We partner with leading platforms such as Microsoft, AWS, Snowflake, Databricks and Anthropic to help organizations build trusted data foundations, deploy intelligent solutions, and scale innovation. We operate across four key focus areas: Advisory & Assurance Services: Driving strategy, governance, and change management to ensure impactful transformation. Data Services: Building trusted, high-quality data foundations using Agentic AI across engineering, architecture, and governance. Insights Services: Unlocking value through analytics, data science, and AI-driven storytelling for better decision-making. Asset Services: Developing reusable GenAI assets, accelerators, and AI-powered solutions that push the boundaries of innovation. Position Overview We are seeking an energetic, visionary, and client-focused leader as part of our go-to-market team in Europe. You'll shape and own major client relationships, help lead Data and AI-driven transformations, and work with delivery leaders to define and drive next generation data and AI offerings. While you won't be coding, you must have real depth in data architecture, governance, AI technologies and program delivery, with the ability to guide teams, inspire clients, and roll up your sleeves when needed. This role is about being the bridge: turning ambition into strategy, strategy into delivery, and delivery into measurable growth. You will operate at the intersection of business development, commercial strategy, and delivery enablement - ensuring that Kearney Activate continues to scale its impact and market presence across data modernization and AI enablement. Your Responsibilities Client & Market Leadership Build trusted C-suite relationships, advising clients on data and AI strategies that unlock measurable outcomes. Drive the origination and conversion of large-scale Data & AI transformation engagements. Leading pursuits, proposals, and thought leadership, positioning Activate as the partner of choice for data and AI transformation. Represent Activate in the market as a recognized data and AI leader through conferences, publications, and executive forums. Lead complex deal shaping, proposals, SOWs, and negotiations to achieve revenue and margin goals. Work closely with strategic hyperscale and select technology partners (e.g. Microsoft, AWS, Snowflake, Databricks and Anthropic) to align go-to-market activities. Support partner-led pipeline generation and co-sell initiatives. Collaborate with alliances and marketing teams to co-develop market propositions and thought leadership. Track Data & AI market trends, emerging technologies, and competitor activity to inform strategy. Enable other commercial and delivery team members with training, collateral, and GTM tools. Represent Kearney Activate at key industry forums, client events, and partner summits. Your Profile Required 12+ years of experience in professional services GTM, business development, or commercial leadership roles, ideally in Data, AI, or Cloud domains. Proven success in developing and executing commercial strategies for technology-enabled services. Deep understanding of enterprise sales cycles, pricing models, and value-based selling. Strong relationships within the technology ecosystem and enterprise client base. Excellent communication, negotiation, and executive presence. Entrepreneurial mindset with the ability to operate in a fast-paced, growth-oriented environment. Bachelor's degree in business, technology, or related field; MBA preferred. Preferred Domain expertise in industries such as automotive manufacturing, consumer goods, or energy and process industries. Established voice in the data and AI community (speaking, publishing, contributing to forums). Familiarity with data ethics, responsible AI, and regulatory compliance frameworks. Why Join? Strategic Impact - Shape the commercial growth engine of one of Kearney's fastest-growing digital businesses. Collaborative Ecosystem - Work with top technology partners and world-class consulting teams. Growth & Development - Access Kearney's global learning programs and partner certifications. Culture - Join a hands-on, high-energy, and inclusive environment focused on innovation and impact. Purpose - Help global enterprises unlock value through trusted data foundations, AI enablement, and digital transformation. Equal Employment Opportunity and Non-discrimination Kearney Activate prides itself on providing a culture that allows employees to bring their best selves to work every day. Our people can feel comfortable, confident, and joyful to do great things for our firm, our teams, and our clients. Kearney Activate aims to build diverse capabilities to help our clients solve their most mission critical problems. Kearney Activate is committed to building a diverse, unbiased and inclusive workforce. Kearney Activate is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person's gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in analytics and consulting are encouraged to apply.

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and already deploying Parloa at scale. About the role: As a Lead/Senior Solution Engineer, you will play a central role in helping customers understand and realize the value of Parloa's conversational AI platform. You'll guide prospects and customers through their technical journey, from discovery and solution design to validation and successful handover. This is your opportunity to operate at the intersection of technology and business, shaping how enterprises adopt agentic AI while influencing product direction through direct customer insight. Areas of ownership: Technical Sales Ownership: Lead the technical aspects of the sales cycle, from discovery and solution design to validation through Proof of Value and Proof of Concept engagements. Solution Design & Architecture: Design scalable, enterprise-ready solutions tailored to customer needs, ensuring feasibility and alignment with business goals. Customer Advisory: Translate complex technical capabilities into clear business value, guiding both technical and non-technical stakeholders. Account Collaboration: Partner closely with Enterprise Account Executives, co-owning accounts and supporting strategic sales initiatives within the territory. Product & Feedback Loop: Represent the voice of the customer by feeding insights into Product and Engineering to shape roadmap and improvements. Cross-functional Collaboration: Work closely with Sales, Professional Services, Product, and global Solution Engineering teams to ensure a seamless customer journey. Who you are: 5+ years of experience as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture Experience supporting complex, multi-stakeholder enterprise sales cycles Ability to translate technical concepts into clear business value and outcomes Excellent communication and presentation skills, with confidence in both technical and executive conversations Structured and solution-oriented mindset, with the ability to navigate ambiguity and high-pressure situations Technical curiosity and interest in AI-driven products and customer experience Native or bilingual Turkish, and strong English skills Why Parloa? We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it. At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Overview Interpath is an international and fast growing advisory business with deep expertise across deals, advisory, and restructuring capabilities. We deliver tangible results for global businesses, investors, and stakeholders when complex challenges arise and critical decisions need to be made. As part of the continued growth of our Value Creation practice, we are seeking an experienced Director, Digital Transformation Advisory to join a newly established Digital Transformation team. This role offers a unique opportunity to help shape and build Interpath's digital transformation capability alongside the Managing Director, while leading high impact client engagements across a wide range of industries, geographies, and transaction situations. You will work with both regulated and non regulated businesses, supporting clients through complex technology enabled transformations, M&A activities, operating model changes, and strategic technology initiatives. Key Accountabilities Act as a key member of Interpath's Digital Transformation team, supporting the Managing Director in building and expanding the practice. Lead and deliver complex digital transformation engagements across multiple industries and international markets. Project manage large scale, multidisciplinary technology programmes, ensuring successful delivery against agreed timelines, budgets, and objectives. Serve as the primary interface between technology and business stakeholders, translating complex technical topics into clear, actionable business insights and recommendations. Lead client engagements across a broad range of technology and transformation topics, including: Strategic planning and business case development Technology strategy and operating model design Application and enterprise architecture Technology due diligence Carve outs, separations, integrations, and data migrations Data architecture, analytics, and AI enabled solutions Infrastructure transformation, including on premises, hybrid, private, and public cloud environments Data management, cybersecurity, operational resilience, and IT risk Technology policies, governance, and controls RFP development and vendor selection processes Technology procurement and supplier management Develop high quality client proposals, pitch materials, and presentations, demonstrating strong commercial awareness and an understanding of delivery and commercial risk. Support business development activities through an established professional network and active market engagement. Lead steering committees, executive workshops, and Board level presentations. Identify root causes of complex technology and organisational challenges and develop pragmatic recommendations for senior stakeholders. Build strong relationships with clients, colleagues, and third party providers to drive successful outcomes. Mentor, coach, and develop junior team members, contributing to the growth and capability of the wider team. Extensive experience leading digital transformation and technology advisory engagements, preferably within a consulting, advisory, or professional services environment. Proven experience delivering transformation programmes across sectors outside of financial services. Strong track record of managing complex, multidisciplinary technology engagements with a focus on successful delivery. Broad technology and transformation expertise across multiple domains, including strategy, architecture, infrastructure, cybersecurity, data, and M&A related technology activities. Strong business development and sales experience, with an established professional network and demonstrated ability to generate and win opportunities. Excellent communication and stakeholder management skills, including experience engaging with executive leadership teams and Boards. Strong analytical and problem solving capabilities, with the ability to balance detailed analysis and strategic thinking. Ability to effectively communicate technical concepts to non technical audiences. Collaborative leadership style with experience working across client teams, internal teams, and third party providers. Demonstrated ability to build, mentor, and develop high performing teams. High level of professionalism, integrity, and commercial acumen. Flexibility to travel as required. Why Join Interpath? This is an opportunity to play a pivotal role in building a rapidly growing Digital Transformation practice within a leading independent advisory firm. You will combine hands on client delivery with practice building responsibilities, working alongside senior leaders to shape the future of the business while helping clients solve their most complex technology and transformation challenges. Benefits At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits.

Customer Success ExecutiveApplylocations: TCMi - Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: REQ0526\_ Disclaimer: As part of the transition following the sale by Finastra of the Teciem business, Finastra is supporting Teciem on a temporary basis by managing the end to end recruitment process for this position, including advertising, candidate outreach, interviews and selection. While certain points of contact in the hiring process will be Finastra staff, the successful candidate will be employed within the Teciem business and will carry out their role solely for Teciem. The Work We Do Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need.Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management - runs smoothly.With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve. Who are we? Teciem is a leading software and services provider supporting financial institutions across Europe in optimizing their Treasury & Capital Markets platforms. Through solutions such as Summit, Kondor, and Sophis, we help clients strengthen operational resilience, enhance system usage, and evolve their technology landscape. We operate with a strong commitment to expertise, customer value, and innovation. Join us and shape how Teciem delivers long-term success and adoption for its most strategic clients. Which team will you join? You will join Teciem's European Customer Success & Solutions Consulting team, a unified organization that brings together Solution Consultants, hybrid presales/CSM profiles, and retention-focused Customer Success leaders. As a Senior Customer Success Executive (Retention Lead), you will be the primary strategic advisor for Teciem's high-value and complex accounts. Your mission is to maximize adoption, ensure stability, deepen product usage, and guide customers on how to extract full value from Teciem's platforms. This is a solution-oriented, product-competitive role-not commercial account management. You will work closely with clients to understand their operating model, identify improvement opportunities, and demonstrate relevant capabilities and modules to support their transformation journey. What will you contribute? Strategic Contributions Own the retention and adoption strategy for a portfolio of complex Treasury & Capital Markets clients. Lead customer engagement programs including health checks, "walk the floor" assessments, usage reviews, and operating model analysis and follow up on the execution of delivered recommendations. Drive customer retention, with clear accountability for stabilizing relationships, strengthening adoption, and ensuring long-term platform success. Serve as a trusted advisor on system usage/adoption, functional workflows, best practices, and product evolution across Summit, Kondor, and Sophis. Influence Product, Services, and Support teams by bringing field insights and customer perspectives. Identify where customers can benefit from new modules or capabilities and demonstrate them. Key Responsibilities & Deliverables Customer Value, Adoption & Operating Model Optimization Build and execute Customer Success Plans reflecting each client's strategy, goals, operating model, and maturity. Understand client front-to-back workflows, integration landscape, and functional usage, identify gaps and optimization opportunities. Recommend best practices around usage, processes, and platform evolution to improve resilience, efficiency, and adoption. Conduct on-site and remote analysis sessions that benchmark customer maturity and identify improvement opportunities. Solution Enablement & Demonstration Explains relevant modules, features, and new capabilities that support customer objectives. Support Presales when deeper, cross-product demonstrations are needed. Help customers understand how Teciem's capabilities can enhance workflows, mitigate risks, or expand adoption. Risk Management & Customer Health Act as the primary owner of at-risk customers, leading early identification, root-cause analysis, and structured recovery plans. Be directly responsible for retention outcomes by proactively addressing usage gaps, operational issues, or declining satisfaction. Coordinate effectively with Support teams on production escalations, ensuring transparency and high-quality resolution. Establish strong governance with customers (reviews, business meetings, success checkpoints). Expansion Through Product Value (Non-commercial) Identify new modules or services aligned with operational needs and demonstrate their value. Provide the functional, operational, and architectural context needed for Sales/Presales to shape expansion discussions. Prepare functional rationales or value cases for customers considering enhancements or modernization initiatives. Required Experience & Skills Professional Background 10+ years in presales, delivery, or support of Treasury & Capital Markets systems. Expertise with at least one major platform: Summit, Kondor or equivalent financial services solutions. Ability to understand and demonstrate product capabilities, workflows, and front-to-back business processes. Experience working with users across front office, middle office, risk, operations, and IT. Core Skills Strong analytical and problem solving skills, able to interpret usage and performance data, identify root causes, and translate insights into actionable recommendations. Exceptional communication, presentation, and stakeholder management abilities, with confidence engaging audiences from operational teams to senior executives. Ability to challenge, influence, and guide customers constructively to adopt best practices and improve their operating model. Comfortable delivering demos, walkthroughs, and advisory sessions that articulate functional value and system capabilities. Highly autonomous, organized, and adaptable, able to prioritize and manage multiple complex accounts simultaneously. Strong ownership mindset, capable of coordinating cross functional teams (Services, Product, Support, Presales) to drive customer outcomes. Solid project management capability, including structured reporting, action tracking, and facilitation of governance meetings. Fluency in English; French, German, or Italian strongly preferred. Education & Certifications Bachelor's or Master's degree in Finance, Computer Science, Engineering, Mathematics, Information Systems, or similar. Professional development in Treasury & Capital Markets technology or financial engineering preferred. Experience or training in presentation delivery and consultative engagement is beneficial. Why join Teciem now? You will work with Europe's leading financial institutions during a period of modernization and transformation. In our unified Customer Success & Solutions Consulting team, you will play a pivotal role in safeguarding customer satisfaction, strengthening adoption, and driving long-term platform success-while owning the outcomes for at risk clients and retention across your portfolio. Diverse Minds, Shared Ambition At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology.We're committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition.We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we're shaping a culture where diversity isn't just celebrated - it's essential to our success. Who we areAt Teciem, we design, build, and deliver front-to-back treasury and capital markets software solutions for financial institutions around the world. From regional banks to the world's largest global institutions, we provide flexible, scalable technology that meets the unique needs of each client - no matter their size or geography.Our award-winning platforms - Kondor, Summit, Opics, Sophis, Fusion Invest, and Fusion Risk - help clients simplify the trading lifecycle, manage risk with confidence, and operate seamlessly across asset classes and global markets. With decades of domain expertise and one of the largest, most diverse client communities in the industry, we transform complex real world treasury and capital markets needs into powerful, future-ready software.Today, more than 340 financial institutions, including the majority of the world's top 100 banks, trust our solutions to strengthen their operations and support resilient economies. What we stand for Purpose - Why we exist We empower financial institutions to build resilient and future-ready economies, worldwide. Vision - What the future holds To lead innovation in treasury and capital markets technology, building on the solid foundations of our mission -critical and industry - defining solutions. Mission - How we get there We place our clients' success and ambitions at our core, continuously evolving and innovating our solutions to deliver outstanding business value and real economic impact . click apply for full job details

Which team will you join? You will join Teciem's European Customer Success & Solutions Consulting team, a unified organization that brings together Solution Consultants, hybrid presales/CSM profiles, and retention focused Customer Success leaders. As a Senior Customer Success Executive (Retention Lead), you will be the primary strategic advisor for Teciem's high value and complex accounts. What will you contribute? Your mission is to maximize adoption, ensure stability, deepen product usage, and guide customers on how to extract full value from Teciem's platforms. This solution oriented, product competitive role focuses on customer retention and adoption rather than commercial account management. You will work closely with clients to understand their operating model, identify improvement opportunities, and demonstrate relevant capabilities and modules to support their transformation journey. Key Responsibilities & Deliverables • Own the retention and adoption strategy for a portfolio of complex Treasury & Capital Markets clients. • Lead customer engagement programs including health checks, "walk the floor" assessments, usage reviews, and operating model analysis, and follow up on the execution of delivered recommendations. • Drive customer retention, with clear accountability for stabilizing relationships, strengthening adoption, and ensuring long term platform success. • Serve as a trusted advisor on system usage/adoption, functional workflows, best practices, and product evolution across Summit, Kondor, and Sophis. • Build and execute Customer Success Plans reflecting each client's strategy, goals, operating model, and maturity. • Understand client front to back workflows, integration landscape, and functional usage, identify gaps and optimization opportunities. • Recommend best practices around usage, processes, and platform evolution to improve resilience, efficiency, and adoption. • Conduct on site and remote analysis sessions that benchmark customer maturity and identify improvement opportunities. • Explain relevant modules, features, and new capabilities that support customer objectives. • Support presales when deeper, cross product demonstrations are needed. • Act as the primary owner of at risk customers, leading early identification, root cause analysis, and structured recovery plans. • Be directly responsible for retention outcomes by proactively addressing usage gaps, operational issues, or declining satisfaction. • Coordinate effectively with support teams on production escalations, ensuring transparency and high quality resolution. • Identify new modules or services aligned with operational needs and demonstrate their value. • Provide the functional, operational, and architectural context needed for Sales/Presales to shape expansion discussions. • Prepare functional rationales or value cases for customers considering enhancements or modernization initiatives. Required Experience & Skills Professional Background: • 10+ years in presales, delivery, or support of Treasury & Capital Markets systems. • Expertise with at least one major platform: Summit, Kondor or equivalent financial services solutions. • Ability to understand and demonstrate product capabilities, workflows, and front to back business processes. • Experience working with users across front office, middle office, risk, operations, and IT. Core Skills: • Strong analytical and problem solving skills, able to interpret usage and performance data, identify root causes, and translate insights into actionable recommendations. • Exceptional communication, presentation, and stakeholder management abilities, with confidence engaging audiences from operational teams to senior executives. • Ability to challenge, influence, and guide customers constructively to adopt best practices and improve their operating model. • Comfortable delivering demos, walkthroughs, and advisory sessions that articulate functional value and system capabilities. • Highly autonomous, organized, and adaptable, able to prioritize and manage multiple complex accounts simultaneously. • Strong ownership mindset, capable of coordinating cross functional teams (Services, Product, Support, Presales) to drive customer outcomes. • Solid project management capability, including structured reporting, action tracking, and facilitation of governance meetings. • Fluency in English; French, German, or Italian strongly preferred. Education & Certifications: • Bachelor's or Master's degree in Finance, Computer Science, Engineering, Mathematics, Information Systems, or similar. • Professional development in Treasury & Capital Markets technology or financial engineering preferred. • Experience or training in presentation delivery and consultative engagement is beneficial. Diversity & Inclusion At Teciem, we design, build, and deliver front to back treasury and capital markets software solutions for financial institutions worldwide. We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we're shaping a culture where diversity isn't just celebrated - it's essential to our success. We are an Equal Opportunity Employer; we provide equal employment opportunities to all persons, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.