Are you a hands-on infrastructure leader with a passion for operational excellence, patching, and keeping the lights on? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! We're seeking anInfrastructure Operations Team Leaderto drive the performance, resilience, and scalability of our IT systems. You'll lead a skilled off-shore team, manage a diverse infrastructure estate, and play a pivotal role in shaping the future of our IT operations. What You'll Be Doing Lead and mentor a team of off-shore infrastructure engineers. Own patch and vulnerability management (Ivanti), application upgrades, and service availability. Oversee infrastructure across on-prem and cloud (Azure) environments. Act as escalation point for 2nd/3rd line incidents and out-of-hours support. Collaborate globally with internal teams and external vendors. Ensure compliance with ITIL, SOX, and audit requirements. Drive DR testing, risk mitigation, and continuous improvement initiatives. Contribute to infrastructure design, documentation, and governance. What You'll Bring Essential Skills & Experience: Proven leadership of infrastructure teams (including off-shore). Deep expertise in Windows Server, VMware, AD, DNS, DHCP, Group Policy. Experience with Exchange (2016/2019 Hybrid), Office 365, Azure, and PowerShell. Familiarity with Ivanti, Veeam, Citrix, Dell VxRail, NetApp, SQL clustering. Strong understanding of security tools (e.g. Rapid7, Crowdstrike). Excellent troubleshooting, documentation, and communication skills. Desirable: Exposure to AVD, Linux, Windows 11 build processes. Knowledge of Microsoft Entra, Azure resource management, and PRTG monitoring. Experience in financial services or regulated environments. Certifications such as MCSE, VCP, or Cisco are a plus. What You're Like Calm under pressure, with a pragmatic and proactive mindset. A natural leader who inspires and energises teams. Detail-oriented, organised, and results-driven. A strong communicator who can influence at all levels. Passionate about innovation, security, and service excellence.
Jul 29, 2025
Full time
Are you a hands-on infrastructure leader with a passion for operational excellence, patching, and keeping the lights on? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! We're seeking anInfrastructure Operations Team Leaderto drive the performance, resilience, and scalability of our IT systems. You'll lead a skilled off-shore team, manage a diverse infrastructure estate, and play a pivotal role in shaping the future of our IT operations. What You'll Be Doing Lead and mentor a team of off-shore infrastructure engineers. Own patch and vulnerability management (Ivanti), application upgrades, and service availability. Oversee infrastructure across on-prem and cloud (Azure) environments. Act as escalation point for 2nd/3rd line incidents and out-of-hours support. Collaborate globally with internal teams and external vendors. Ensure compliance with ITIL, SOX, and audit requirements. Drive DR testing, risk mitigation, and continuous improvement initiatives. Contribute to infrastructure design, documentation, and governance. What You'll Bring Essential Skills & Experience: Proven leadership of infrastructure teams (including off-shore). Deep expertise in Windows Server, VMware, AD, DNS, DHCP, Group Policy. Experience with Exchange (2016/2019 Hybrid), Office 365, Azure, and PowerShell. Familiarity with Ivanti, Veeam, Citrix, Dell VxRail, NetApp, SQL clustering. Strong understanding of security tools (e.g. Rapid7, Crowdstrike). Excellent troubleshooting, documentation, and communication skills. Desirable: Exposure to AVD, Linux, Windows 11 build processes. Knowledge of Microsoft Entra, Azure resource management, and PRTG monitoring. Experience in financial services or regulated environments. Certifications such as MCSE, VCP, or Cisco are a plus. What You're Like Calm under pressure, with a pragmatic and proactive mindset. A natural leader who inspires and energises teams. Detail-oriented, organised, and results-driven. A strong communicator who can influence at all levels. Passionate about innovation, security, and service excellence.
3rd Line Support Engineer Location: Frome, Somerset Company: Award-winning and market-leading MSP The Role: Join our clients dynamic Service Desk team! You'll handle incidents and changes reported via phone, chat, or email, and manage escalations from our 2nd line team. Collaborate with the Service Manager to improve client services and provide technical expertise across the business, from project planning to security and maintenance. We prioritise client satisfaction and efficiency. Key Responsibilities: Deliver excellent customer experience through friendly, helpful technical issue resolution Collaborate with 1st and 2nd line support teams to troubleshoot and resolve issues Record support requests and maintain detailed, accurate notes and time records Update client documentation and user guides Perform system upgrades, installations, and configurations Assist in managing and maintaining client IT infrastructure Conduct on-site work as needed, including troubleshooting, infrastructure installation, hardware refresh, and other projects Skills and Experience Required: 3+ years of professional IT experience, ideally in an MSP environment at 2nd level support or higher Excellent customer service and problem-solving skills Strong organisational, time management, and documentation skills Technical Skills Required for 3rd Line IT Support Engineer : Windows Server (Active Directory, DHCP, DNS, File Services, Group Policy management, RDS, IIS, SQL, server hardware troubleshooting) - versions 2012/2016/2019/2022 Microsoft 365 and Azure administration (InTune & Endpoint management, PowerShell skills) Networking diagnosis (ADSL, VOIP, VLAN, VPN, switch management) Firewall/UTM management experience Mac/Linux troubleshooting experience Virtualisation platforms experience Backup and DR experience Cyber Security awareness and remediation skills (desirable) Experience with ITIL or SDI frameworks (desirable) Qualifications (Preferable, Not Essential): CompTIA-A+, N+ Microsoft Associate Level (Infrastructure or Cloud technologies) Job Types: Full-time, Permanent Pay: 35,000.00- 45,000.00 per year Benefits: Additional leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership On-site parking Private dental insurance Private medical insurance Sick pay Work from home Schedule: 8-hour shift Day shift Monday to Friday Experience for the 3rd Line Support Engineer : IT Support: 3 years (required) Work Location: In person, able to commute to Frome Ready to join our team? Apply now and take the next step in your IT career!
Feb 13, 2025
Full time
3rd Line Support Engineer Location: Frome, Somerset Company: Award-winning and market-leading MSP The Role: Join our clients dynamic Service Desk team! You'll handle incidents and changes reported via phone, chat, or email, and manage escalations from our 2nd line team. Collaborate with the Service Manager to improve client services and provide technical expertise across the business, from project planning to security and maintenance. We prioritise client satisfaction and efficiency. Key Responsibilities: Deliver excellent customer experience through friendly, helpful technical issue resolution Collaborate with 1st and 2nd line support teams to troubleshoot and resolve issues Record support requests and maintain detailed, accurate notes and time records Update client documentation and user guides Perform system upgrades, installations, and configurations Assist in managing and maintaining client IT infrastructure Conduct on-site work as needed, including troubleshooting, infrastructure installation, hardware refresh, and other projects Skills and Experience Required: 3+ years of professional IT experience, ideally in an MSP environment at 2nd level support or higher Excellent customer service and problem-solving skills Strong organisational, time management, and documentation skills Technical Skills Required for 3rd Line IT Support Engineer : Windows Server (Active Directory, DHCP, DNS, File Services, Group Policy management, RDS, IIS, SQL, server hardware troubleshooting) - versions 2012/2016/2019/2022 Microsoft 365 and Azure administration (InTune & Endpoint management, PowerShell skills) Networking diagnosis (ADSL, VOIP, VLAN, VPN, switch management) Firewall/UTM management experience Mac/Linux troubleshooting experience Virtualisation platforms experience Backup and DR experience Cyber Security awareness and remediation skills (desirable) Experience with ITIL or SDI frameworks (desirable) Qualifications (Preferable, Not Essential): CompTIA-A+, N+ Microsoft Associate Level (Infrastructure or Cloud technologies) Job Types: Full-time, Permanent Pay: 35,000.00- 45,000.00 per year Benefits: Additional leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership On-site parking Private dental insurance Private medical insurance Sick pay Work from home Schedule: 8-hour shift Day shift Monday to Friday Experience for the 3rd Line Support Engineer : IT Support: 3 years (required) Work Location: In person, able to commute to Frome Ready to join our team? Apply now and take the next step in your IT career!
Salary: 35,000 - 45,000 Location: Bath The Role: You will be dealing with incidents or changes that are reported by phone, chat or email, escalations from our 2nd line team, whilst working with the Service Manager to identify areas for improvement for our clients on the Service Desk. Our 3rd line engineers also provide technical expertise to all areas of the business as required, from project planning to security and maintenance. We truly care about our clients and want to help them get back to their role as efficiently as possible. Key Responsibilities: Providing excellent customer experience, through friendly, helpful technical issue resolution Collaborate with 1st and 2nd line support teams to escalate, troubleshoot and resolve issues efficiently Recording incoming support requests and maintaining detailed, accurate notes and time records Referencing and updating client documentation and user guides Perform system upgrades, installations, and configurations. Assist in the management and maintenance of client IT infrastructure. Carrying out on-site work if required; troubleshooting, infrastructure installation, hardware refresh and other projects Skills and Experience required. Excellent customer service and problem-solving skills Organisational, time management and documentation skills, preferably with experience of logging time Technical Skills required: Windows Server including; Active Directory, DHCP, DNS, File Services, Group Policy management, RDS, IIS, SQL, plus server hardware troubleshooting, versions 2012/2016/2019/2022 Microsoft 365 and Azure administration experience, including InTune & Endpoint management & PowerShell skills Networking diagnosis, including; ADSL, VOIP, VLAN, VPN and switch management Firewall/UTM management experience Mac/Linux troubleshooting experience Virtualisation platforms experience Backup and DR experience Cyber Security awareness and remediation skills are desirable Experience of working within ITIL or SDI frameworks is desirable Benefits: Company pension Employee discount Private dental insurance Private medical insurance Sick pay Work from home
Feb 12, 2025
Full time
Salary: 35,000 - 45,000 Location: Bath The Role: You will be dealing with incidents or changes that are reported by phone, chat or email, escalations from our 2nd line team, whilst working with the Service Manager to identify areas for improvement for our clients on the Service Desk. Our 3rd line engineers also provide technical expertise to all areas of the business as required, from project planning to security and maintenance. We truly care about our clients and want to help them get back to their role as efficiently as possible. Key Responsibilities: Providing excellent customer experience, through friendly, helpful technical issue resolution Collaborate with 1st and 2nd line support teams to escalate, troubleshoot and resolve issues efficiently Recording incoming support requests and maintaining detailed, accurate notes and time records Referencing and updating client documentation and user guides Perform system upgrades, installations, and configurations. Assist in the management and maintenance of client IT infrastructure. Carrying out on-site work if required; troubleshooting, infrastructure installation, hardware refresh and other projects Skills and Experience required. Excellent customer service and problem-solving skills Organisational, time management and documentation skills, preferably with experience of logging time Technical Skills required: Windows Server including; Active Directory, DHCP, DNS, File Services, Group Policy management, RDS, IIS, SQL, plus server hardware troubleshooting, versions 2012/2016/2019/2022 Microsoft 365 and Azure administration experience, including InTune & Endpoint management & PowerShell skills Networking diagnosis, including; ADSL, VOIP, VLAN, VPN and switch management Firewall/UTM management experience Mac/Linux troubleshooting experience Virtualisation platforms experience Backup and DR experience Cyber Security awareness and remediation skills are desirable Experience of working within ITIL or SDI frameworks is desirable Benefits: Company pension Employee discount Private dental insurance Private medical insurance Sick pay Work from home
IT Infrastructure Engineer (Eligible for SC Clearance) Bristol - On-site 35,000 - 40,000 + Holiday + 8% Pension + Private Healthcare + Training This is an excellent opportunity for an IT Infrastructure Engineer looking to join a growing, international company in a highly varied role offering excellent benefits and training opportunities. This company has been established for over 50 years and has become a world leading engineering business that provides support within the defence, aerospace, oil and gas industry. With multiple sites across the UK and the rest of the world, they are now looking to grow the managed service support team in Bristol which specifically covers the maritime side of the business. In this role you will be responsible for providing 1st and 2nd Line Technical Support both company wide and to external clients. This will include troubleshooting and patching the existing operating systems and supporting 3rd party software. You will also undergo product specific training provided from the Norwegian side of the business to get you up to scratch on the in-house software at which point you will then be able to offer both remote and face-to-face support to sites across the UK. The ideal candidate will have previous experience and familiarity with operating systems such as Windows, Linux and SQL Server where you will be responsible for testing, troubleshooting and patching. Strong knowledge of network technologies, including LAN/WAN, TCP, VMware and Cloud (preferably Azure) are also essential to the role. Lastly, while qualifications such as Cisco, ITIL Foundation and Windows Server MCSA are desirable, strong industry experience will also be considered. This is a fantastic opportunity for an IT Infrastructure Engineer to join a leading Engineering company in a highly technical and varied role where you can develop your skills through the training on offer. The Role: 1st and 2nd line support for internal & external clients. Troubleshooting, upgrading and patching Operating Systems. UKwide remote & on-site support. Supporting on 3rd party software. The Person: Windows, Linux, and SQL Server experience (testing, troubleshooting, patching). Strong LAN/WAN, TCP, VMware, and Azure Cloud networking knowledge. Proven track record in delivering 1st/2nd line support. Eligible for SC Clearance. Cisco, ITIL, or MCSA qualifications desirable. Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Feb 04, 2025
Full time
IT Infrastructure Engineer (Eligible for SC Clearance) Bristol - On-site 35,000 - 40,000 + Holiday + 8% Pension + Private Healthcare + Training This is an excellent opportunity for an IT Infrastructure Engineer looking to join a growing, international company in a highly varied role offering excellent benefits and training opportunities. This company has been established for over 50 years and has become a world leading engineering business that provides support within the defence, aerospace, oil and gas industry. With multiple sites across the UK and the rest of the world, they are now looking to grow the managed service support team in Bristol which specifically covers the maritime side of the business. In this role you will be responsible for providing 1st and 2nd Line Technical Support both company wide and to external clients. This will include troubleshooting and patching the existing operating systems and supporting 3rd party software. You will also undergo product specific training provided from the Norwegian side of the business to get you up to scratch on the in-house software at which point you will then be able to offer both remote and face-to-face support to sites across the UK. The ideal candidate will have previous experience and familiarity with operating systems such as Windows, Linux and SQL Server where you will be responsible for testing, troubleshooting and patching. Strong knowledge of network technologies, including LAN/WAN, TCP, VMware and Cloud (preferably Azure) are also essential to the role. Lastly, while qualifications such as Cisco, ITIL Foundation and Windows Server MCSA are desirable, strong industry experience will also be considered. This is a fantastic opportunity for an IT Infrastructure Engineer to join a leading Engineering company in a highly technical and varied role where you can develop your skills through the training on offer. The Role: 1st and 2nd line support for internal & external clients. Troubleshooting, upgrading and patching Operating Systems. UKwide remote & on-site support. Supporting on 3rd party software. The Person: Windows, Linux, and SQL Server experience (testing, troubleshooting, patching). Strong LAN/WAN, TCP, VMware, and Azure Cloud networking knowledge. Proven track record in delivering 1st/2nd line support. Eligible for SC Clearance. Cisco, ITIL, or MCSA qualifications desirable. Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123
Dec 03, 2021
Full time
A global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options is looking for a Technical Support Analyst to join their team in London. A pioneer in the field, the company is internationally recognized for introducing the world's first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies. The company is actively seeking a Technical Support Analyst for a unique opportunity to join a growing team in their support function for their flagship product, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry. About You: As a FinTech vendor that delivers mission critical Software-as-a-Service (SaaS) to their clients it is vital that issues are resolved quickly to maintain our reputation as a market leading provider of E/OMS systems to the top Financial services companies globally. This means it's vital that you're a good communicator, who can work well under pressure and to a deadline for all support issues on our flagship product FlexTrader. Key Responsibilities: Provide support to clients globally and advise on questions and queries Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally Investigate issues to resolution, involving other parties and escalating where needed Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions Clearly communicate updates, timelines and manage client expectations Essential Requirements: 1+ year experience supporting an EMS or OMS 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics) Technical knowledge and prior exposure to Linux and Shell-scripting Experience in a coding language such as C++, Java or Python Knowledge of FIX protocol Excellent analytical and problem-solving skills Ability to communicate confidently and concisely to both business and technical clients and colleagues Ability to work under pressure while remaining calm and composed Desire to learn both the business and technical aspects of the financial capital markets in which the company operates Does this sound like you? They would love to hear from you. Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. They conduct a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates. IND123
