MOTT MACDONALD-4
Newcastle Upon Tyne, Tyne And Wear
Location/s: Newcastle Recruiter contact: Nikki George Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. The IT Asset Manager collaborates with a global team to oversee and optimise the lifecycle management of the organisation's diverse IT asset portfolio. This role ensures the efficient acquisition, deployment, maintenance, and disposal of IT assets, while adhering to organisational processes, regulatory requirements, and budgetary guidelines. The IT Asset Manager is responsible for proactively identifying and implementing continuous improvement initiatives. This includes evaluating current processes, pinpointing areas for enhancement, and executing systematic improvements to ensure comprehensive control and visibility throughout the entire lifecycle of IT assets. The role also involves identifying, proposing, and implementing strategies for asset optimisation and cost savings, thereby boosting the organisation's operational efficiency and financial performance. The IT Asset Manager also supports and leads Hardware Asset Management projects aimed at standardising processes globally. This involves collaborating with various stakeholders including vendors to ensure consistent and efficient asset management practices across all regions. The role includes developing and overseeing the implementation of standardised systemic processes, developing associated documented processes and work instructions, and delivering overview and training sessions to supporting stakeholders. Additionally, the IT Asset Manager monitors the effectiveness of these processes to ensure continuous improvement. Key duties and responsibilities include: Maintain up-to-date and accurate records of IT assets through regular audits and reconciliations. Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends. Maximise the efficiency and return of investment of underused IT assets. Proactivity enhances HAM processes and tools, providing actionable insights to senior leadership. Support and lead on HAM deployment and optimisation projects. Train and support IT staff and end-users on HAM processes and tools. Develop and implement strategies for IT asset management and optimisation. Monitor key performance indicators and develop IT Service Improvement plans. Integrate HAM processes with other IT service management practices. Ensure compliance with standards and regulations through regular process reviews and audits. Proactively manage risks throughout their lifecycle. Essential: Extensive experience in managing IT hardware asset management processes and operational tasks. Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules. Skilled in automating IT asset lifecycle processes using ServiceNow to enhance efficiency and minimise manual efforts. In-depth knowledge of IT Service Management practices, including Configuration Management Database (CMDB) and its integration with the IT Asset Management processes. Competent in monitoring and analysing trends in IT asset usage and expenditure. Proven ability to identify and implement cost-saving measures and asset optimisation strategies. Experienced in managing billing and budgeting processes. Desirable: Certifications in IT Asset Management or related fields. Excellent analytical and problem-solving skills. Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Personal Attributes: Highly self-motivated and directed. Ability to think creatively and propose innovative solutions to improve ITAM processes. Ability to adapt to changing technologies and business environments. Strong team player who can work effectively with various departments globally. Strong focus on understanding and addressing customer pain points. We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Make a difference within our communities through our social outcomes. Apply now, or for more information about our application process, click here.
May 14, 2025
Full time
Location/s: Newcastle Recruiter contact: Nikki George Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. The IT Asset Manager collaborates with a global team to oversee and optimise the lifecycle management of the organisation's diverse IT asset portfolio. This role ensures the efficient acquisition, deployment, maintenance, and disposal of IT assets, while adhering to organisational processes, regulatory requirements, and budgetary guidelines. The IT Asset Manager is responsible for proactively identifying and implementing continuous improvement initiatives. This includes evaluating current processes, pinpointing areas for enhancement, and executing systematic improvements to ensure comprehensive control and visibility throughout the entire lifecycle of IT assets. The role also involves identifying, proposing, and implementing strategies for asset optimisation and cost savings, thereby boosting the organisation's operational efficiency and financial performance. The IT Asset Manager also supports and leads Hardware Asset Management projects aimed at standardising processes globally. This involves collaborating with various stakeholders including vendors to ensure consistent and efficient asset management practices across all regions. The role includes developing and overseeing the implementation of standardised systemic processes, developing associated documented processes and work instructions, and delivering overview and training sessions to supporting stakeholders. Additionally, the IT Asset Manager monitors the effectiveness of these processes to ensure continuous improvement. Key duties and responsibilities include: Maintain up-to-date and accurate records of IT assets through regular audits and reconciliations. Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends. Maximise the efficiency and return of investment of underused IT assets. Proactivity enhances HAM processes and tools, providing actionable insights to senior leadership. Support and lead on HAM deployment and optimisation projects. Train and support IT staff and end-users on HAM processes and tools. Develop and implement strategies for IT asset management and optimisation. Monitor key performance indicators and develop IT Service Improvement plans. Integrate HAM processes with other IT service management practices. Ensure compliance with standards and regulations through regular process reviews and audits. Proactively manage risks throughout their lifecycle. Essential: Extensive experience in managing IT hardware asset management processes and operational tasks. Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules. Skilled in automating IT asset lifecycle processes using ServiceNow to enhance efficiency and minimise manual efforts. In-depth knowledge of IT Service Management practices, including Configuration Management Database (CMDB) and its integration with the IT Asset Management processes. Competent in monitoring and analysing trends in IT asset usage and expenditure. Proven ability to identify and implement cost-saving measures and asset optimisation strategies. Experienced in managing billing and budgeting processes. Desirable: Certifications in IT Asset Management or related fields. Excellent analytical and problem-solving skills. Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Personal Attributes: Highly self-motivated and directed. Ability to think creatively and propose innovative solutions to improve ITAM processes. Ability to adapt to changing technologies and business environments. Strong team player who can work effectively with various departments globally. Strong focus on understanding and addressing customer pain points. We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Make a difference within our communities through our social outcomes. Apply now, or for more information about our application process, click here.
Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Global Real Estate Solutions Innovation and Intelligence Manager will develop and lead a new service offering for the Real Estate Solutions team. In this role, you will be responsible for advancing a newly created lease portfolio management application across the global network. This application was designed to help corporate real estate executives manage their real estate portfolio. Working with executives across the world, you will build relationships to identify new tool enhancements and develop a product roadmap for the application. Leveraging data from the application and market intelligence, you will provide actionable insights which generate new value to the firm. You will monitor trends relevant to the commercial real estate industry and share insights with executives on a regular basis. You will also partner with colleagues to develop and deliver master category strategies that incorporate critical insights and recommendations to further enhance the user experience and value delivered throughout the network. Duties include: Collaborate with key stakeholders to define product vision, priorities, roadmap requirements and budget for the lease management portfolio tool and/or other products utilized by the Real Estate Solutions team. Oversee the design, development, and implementation of new enhancements to ensure smooth execution and ongoing value to provide to the end users. Manage product testing and QA with IT, developers and design teams as required. Proactively identify and address any challenges or areas for improvement to optimize and improve the digital experience. Build and maintain strong relationships with key stakeholders to ensure alignment of objectives and successful collaboration. Create insights from data and communicate actionable opportunities at the executive level. Collaborate with colleagues across the team to develop master category strategies and elevate category management to enhance the customer experience and increase the value delivered to the organization. Identify and report trends in commercial real estate. Develop and lead quarterly real estate summits. Develop and publish white papers. Conduct voice of the customer workshops, conduct regular market research, and translate stakeholder feedback and research into deliverable features and benefits that enhance the product value. Create optimization models and dashboards. Connect to your skills and professional experience Previous experience in product management, data analytics, lease advisory services, lease brokerage and/or corporate real estate. Must be a self-starter with demonstrated experience launching a new product or service and desire to grow a new service line. Creative and adaptable personality with a natural curiosity to learn and innovate. Strong financial and analytical acumen to make strategic recommendations. Comfortable leading discussions and presenting to large audiences. Early adopter and champion of new technology. Exceptional written and verbal communication skills. Experience working independently. Experience working in a virtual environment. Bachelor's Degree (or equivalent). Experience working with AI based applications and agentic workflows a plus. Experience with real estate applications such as IBM TRIRIGA, Smart Sheets, etc. are a plus. Experience with ServiceNow, Microsoft Teams and Project a plus. Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte Employee Our hybrid working policy You'll be based in one of our UK locations with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
May 14, 2025
Full time
Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Global Real Estate Solutions Innovation and Intelligence Manager will develop and lead a new service offering for the Real Estate Solutions team. In this role, you will be responsible for advancing a newly created lease portfolio management application across the global network. This application was designed to help corporate real estate executives manage their real estate portfolio. Working with executives across the world, you will build relationships to identify new tool enhancements and develop a product roadmap for the application. Leveraging data from the application and market intelligence, you will provide actionable insights which generate new value to the firm. You will monitor trends relevant to the commercial real estate industry and share insights with executives on a regular basis. You will also partner with colleagues to develop and deliver master category strategies that incorporate critical insights and recommendations to further enhance the user experience and value delivered throughout the network. Duties include: Collaborate with key stakeholders to define product vision, priorities, roadmap requirements and budget for the lease management portfolio tool and/or other products utilized by the Real Estate Solutions team. Oversee the design, development, and implementation of new enhancements to ensure smooth execution and ongoing value to provide to the end users. Manage product testing and QA with IT, developers and design teams as required. Proactively identify and address any challenges or areas for improvement to optimize and improve the digital experience. Build and maintain strong relationships with key stakeholders to ensure alignment of objectives and successful collaboration. Create insights from data and communicate actionable opportunities at the executive level. Collaborate with colleagues across the team to develop master category strategies and elevate category management to enhance the customer experience and increase the value delivered to the organization. Identify and report trends in commercial real estate. Develop and lead quarterly real estate summits. Develop and publish white papers. Conduct voice of the customer workshops, conduct regular market research, and translate stakeholder feedback and research into deliverable features and benefits that enhance the product value. Create optimization models and dashboards. Connect to your skills and professional experience Previous experience in product management, data analytics, lease advisory services, lease brokerage and/or corporate real estate. Must be a self-starter with demonstrated experience launching a new product or service and desire to grow a new service line. Creative and adaptable personality with a natural curiosity to learn and innovate. Strong financial and analytical acumen to make strategic recommendations. Comfortable leading discussions and presenting to large audiences. Early adopter and champion of new technology. Exceptional written and verbal communication skills. Experience working independently. Experience working in a virtual environment. Bachelor's Degree (or equivalent). Experience working with AI based applications and agentic workflows a plus. Experience with real estate applications such as IBM TRIRIGA, Smart Sheets, etc. are a plus. Experience with ServiceNow, Microsoft Teams and Project a plus. Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte Employee Our hybrid working policy You'll be based in one of our UK locations with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Global Real Estate Solutions Innovation and Intelligence Manager will develop and lead a new service offering for the Real Estate Solutions team. In this role, you will be responsible for advancing a newly created lease portfolio management application across the global network. This application was designed to help corporate real estate executives manage their real estate portfolio. Working with executives across the world, you will build relationships to identify new tool enhancements and develop a product roadmap for the application. Leveraging data from the application and market intelligence, you will provide actionable insights which generate new value to the firm. You will monitor trends relevant to the commercial real estate industry and share insights with executives on a regular basis. You will also partner with colleagues to develop and deliver master category strategies that incorporate critical insights and recommendations to further enhance the user experience and value delivered throughout the network. Duties include: Collaborate with key stakeholders to define product vision, priorities, roadmap requirements and budget for the lease management portfolio tool and/or other products utilized by the Real Estate Solutions team. Oversee the design, development, and implementation of new enhancements to ensure smooth execution and ongoing value to provide to the end users. Manage product testing and QA with IT, developers and design teams as required. Proactively identify and address any challenges or areas for improvement to optimize and improve the digital experience. Build and maintain strong relationships with key stakeholders to ensure alignment of objectives and successful collaboration. Create insights from data and communicate actionable opportunities at the executive level. Collaborate with colleagues across the team to develop master category strategies and elevate category management to enhance the customer experience and increase the value delivered to the organization. Identify and report trends in commercial real estate. Develop and lead quarterly real estate summits. Develop and publish white papers. Conduct voice of the customer workshops, conduct regular market research, and translate stakeholder feedback and research into deliverable features and benefits that enhance the product value. Create optimization models and dashboards. Connect to your skills and professional experience Previous experience in product management, data analytics, lease advisory services, lease brokerage and/or corporate real estate. Must be a self-starter with demonstrated experience launching a new product or service and desire to grow a new service line. Creative and adaptable personality with a natural curiosity to learn and innovate. Strong financial and analytical acumen to make strategic recommendations. Comfortable leading discussions and presenting to large audiences. Early adopter and champion of new technology. Exceptional written and verbal communication skills. Experience working independently. Experience working in a virtual environment. Bachelor's Degree (or equivalent). Experience working with AI based applications and agentic workflows a plus. Experience with real estate applications such as IBM TRIRIGA, Smart Sheets, etc. are a plus. Experience with ServiceNow, Microsoft Teams and Project a plus. Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte Employee Our hybrid working policy You'll be based in one of our UK locations with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
May 13, 2025
Full time
Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Global Real Estate Solutions Innovation and Intelligence Manager will develop and lead a new service offering for the Real Estate Solutions team. In this role, you will be responsible for advancing a newly created lease portfolio management application across the global network. This application was designed to help corporate real estate executives manage their real estate portfolio. Working with executives across the world, you will build relationships to identify new tool enhancements and develop a product roadmap for the application. Leveraging data from the application and market intelligence, you will provide actionable insights which generate new value to the firm. You will monitor trends relevant to the commercial real estate industry and share insights with executives on a regular basis. You will also partner with colleagues to develop and deliver master category strategies that incorporate critical insights and recommendations to further enhance the user experience and value delivered throughout the network. Duties include: Collaborate with key stakeholders to define product vision, priorities, roadmap requirements and budget for the lease management portfolio tool and/or other products utilized by the Real Estate Solutions team. Oversee the design, development, and implementation of new enhancements to ensure smooth execution and ongoing value to provide to the end users. Manage product testing and QA with IT, developers and design teams as required. Proactively identify and address any challenges or areas for improvement to optimize and improve the digital experience. Build and maintain strong relationships with key stakeholders to ensure alignment of objectives and successful collaboration. Create insights from data and communicate actionable opportunities at the executive level. Collaborate with colleagues across the team to develop master category strategies and elevate category management to enhance the customer experience and increase the value delivered to the organization. Identify and report trends in commercial real estate. Develop and lead quarterly real estate summits. Develop and publish white papers. Conduct voice of the customer workshops, conduct regular market research, and translate stakeholder feedback and research into deliverable features and benefits that enhance the product value. Create optimization models and dashboards. Connect to your skills and professional experience Previous experience in product management, data analytics, lease advisory services, lease brokerage and/or corporate real estate. Must be a self-starter with demonstrated experience launching a new product or service and desire to grow a new service line. Creative and adaptable personality with a natural curiosity to learn and innovate. Strong financial and analytical acumen to make strategic recommendations. Comfortable leading discussions and presenting to large audiences. Early adopter and champion of new technology. Exceptional written and verbal communication skills. Experience working independently. Experience working in a virtual environment. Bachelor's Degree (or equivalent). Experience working with AI based applications and agentic workflows a plus. Experience with real estate applications such as IBM TRIRIGA, Smart Sheets, etc. are a plus. Experience with ServiceNow, Microsoft Teams and Project a plus. Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte Employee Our hybrid working policy You'll be based in one of our UK locations with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Job Description: Mars Global Services is investing in talent to create and deliver ServiceNow Product Solutions that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted advisor, working with cross-functional teams to build solutions that align with enterprise goals and simplify complex processes, maximizing value through a "simple, streamlined, and scalable" approach. What are we looking for? 8+ years of experience in ServiceNow solution architecture, product design, and implementation. Bachelor's degree in Computer Science, Artificial Intelligence, or a related field. Deep knowledge of ServiceNow's key product suites (e.g., HRSD, CSM, ITSM, FSM, Procurement, Workflow automation). Knowledge of ServiceNow's UX frameworks, AI-driven experiences, and process automation capabilities. Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. Strong strategic mindset with the ability to translate enterprise goals into real-world ServiceNow product solutions. Experience in streamlining workflows to improve end-user adoption and business efficiency. Nice-to-Haves: ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD). Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap for key ServiceNow modules, ensuring alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products provide a consumer-grade, intuitive experience that drives adoption and usability. Lead collaboration with service owners, HR, IT, and other business leaders to identify opportunities for ServiceNow to simplify service delivery, increase efficiency, and drive business agility. Provide thought leadership on emerging ServiceNow innovations and ensure continuous product improvement through lifecycle strategies and adoption of new features (e.g., Now Assist AI, process automation). Establish standards for ServiceNow product development, configuration, and service modeling that prioritize simplicity, reusability, AI and automation. Define and drive a ServiceNow product lifecycle strategy, ensuring continuous improvement and innovation and partner closely with the Mars ServiceNow account and Impact teams to drive continuous value. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
May 12, 2025
Full time
Job Description: Mars Global Services is investing in talent to create and deliver ServiceNow Product Solutions that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted advisor, working with cross-functional teams to build solutions that align with enterprise goals and simplify complex processes, maximizing value through a "simple, streamlined, and scalable" approach. What are we looking for? 8+ years of experience in ServiceNow solution architecture, product design, and implementation. Bachelor's degree in Computer Science, Artificial Intelligence, or a related field. Deep knowledge of ServiceNow's key product suites (e.g., HRSD, CSM, ITSM, FSM, Procurement, Workflow automation). Knowledge of ServiceNow's UX frameworks, AI-driven experiences, and process automation capabilities. Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. Strong strategic mindset with the ability to translate enterprise goals into real-world ServiceNow product solutions. Experience in streamlining workflows to improve end-user adoption and business efficiency. Nice-to-Haves: ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD). Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap for key ServiceNow modules, ensuring alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products provide a consumer-grade, intuitive experience that drives adoption and usability. Lead collaboration with service owners, HR, IT, and other business leaders to identify opportunities for ServiceNow to simplify service delivery, increase efficiency, and drive business agility. Provide thought leadership on emerging ServiceNow innovations and ensure continuous product improvement through lifecycle strategies and adoption of new features (e.g., Now Assist AI, process automation). Establish standards for ServiceNow product development, configuration, and service modeling that prioritize simplicity, reusability, AI and automation. Define and drive a ServiceNow product lifecycle strategy, ensuring continuous improvement and innovation and partner closely with the Mars ServiceNow account and Impact teams to drive continuous value. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Job Title: ServiceNow IRM Developer Location: Remote (UK-based preferred) Start Date: ASAP Salary: Flexible - based on experience Employment Type: Permanent / Contract options available About the Role: We're working with a top-tier ServiceNow Partner renowned for its impeccable reputation in the ecosystem. With a growing portfolio of enterprise clients and exciting new IRM projects in the pipeline, they're now looking to bring a skilled ServiceNow IRM Developer on board immediately. You'll be joining a high-performing, collaborative team where innovation and quality delivery are the norm. This is a fantastic opportunity for someone with hands-on IRM experience who wants to grow their impact within a respected and forward-thinking consultancy. What You'll Be Doing: Delivering high-quality solutions across the ServiceNow IRM suite (Policy and Compliance, Risk Management, Audit, etc.) Working closely with clients to gather requirements and configure/develop custom applications and workflows Collaborating with project managers, architects, and other developers to ensure smooth delivery Supporting implementation best practices and contributing to technical documentation Staying up to date with the latest ServiceNow releases and IRM enhancements What We're Looking For: Proven experience delivering ServiceNow IRM/GRC projects Strong knowledge of ServiceNow platform capabilities and configuration (e.g., flows, ACLs, scripting) Solid client-facing communication skills Certified Implementation Specialist in IRM or GRC is highly desirable Additional ServiceNow certs (e.g., CSA, CAD) are a bonus Ideally be able to start immediately or within a couple of weeks Why Join? This is a brilliant opportunity to join one of the most trusted ServiceNow Partners in the market - a company known for delivering complex, high-impact projects without losing the human touch. You'll be part of a genuinely collaborative team that values knowledge-sharing, quality delivery, and professional growth. Whether you're looking to deepen your IRM expertise or broaden your platform knowledge, you'll be supported every step of the way. With a flexible approach to salary, real investment in training, and a remote-first setup, this role offers the ideal balance of challenge, recognition, and flexibility. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 11, 2025
Full time
Job Title: ServiceNow IRM Developer Location: Remote (UK-based preferred) Start Date: ASAP Salary: Flexible - based on experience Employment Type: Permanent / Contract options available About the Role: We're working with a top-tier ServiceNow Partner renowned for its impeccable reputation in the ecosystem. With a growing portfolio of enterprise clients and exciting new IRM projects in the pipeline, they're now looking to bring a skilled ServiceNow IRM Developer on board immediately. You'll be joining a high-performing, collaborative team where innovation and quality delivery are the norm. This is a fantastic opportunity for someone with hands-on IRM experience who wants to grow their impact within a respected and forward-thinking consultancy. What You'll Be Doing: Delivering high-quality solutions across the ServiceNow IRM suite (Policy and Compliance, Risk Management, Audit, etc.) Working closely with clients to gather requirements and configure/develop custom applications and workflows Collaborating with project managers, architects, and other developers to ensure smooth delivery Supporting implementation best practices and contributing to technical documentation Staying up to date with the latest ServiceNow releases and IRM enhancements What We're Looking For: Proven experience delivering ServiceNow IRM/GRC projects Strong knowledge of ServiceNow platform capabilities and configuration (e.g., flows, ACLs, scripting) Solid client-facing communication skills Certified Implementation Specialist in IRM or GRC is highly desirable Additional ServiceNow certs (e.g., CSA, CAD) are a bonus Ideally be able to start immediately or within a couple of weeks Why Join? This is a brilliant opportunity to join one of the most trusted ServiceNow Partners in the market - a company known for delivering complex, high-impact projects without losing the human touch. You'll be part of a genuinely collaborative team that values knowledge-sharing, quality delivery, and professional growth. Whether you're looking to deepen your IRM expertise or broaden your platform knowledge, you'll be supported every step of the way. With a flexible approach to salary, real investment in training, and a remote-first setup, this role offers the ideal balance of challenge, recognition, and flexibility. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Description: Mars Global Services is investing in talent to create and deliver ServiceNow Product Solutions that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted advisor, working with cross-functional teams to build solutions that align with enterprise goals and simplify complex processes, maximizing value through a "simple, streamlined, and scalable" approach. What are we looking for? 8+ years of experience in ServiceNow solution architecture, product design, and implementation. Bachelor's degree in Computer Science, Artificial Intelligence, or a related field. Deep knowledge of ServiceNow's key product suites (e.g., HRSD, CSM, ITSM, FSM, Procurement, Workflow automation). Knowledge of ServiceNow's UX frameworks, AI-driven experiences, and process automation capabilities. Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. Strong strategic mindset with the ability to translate enterprise goals into real-world ServiceNow product solutions. Experience in streamlining workflows to improve end-user adoption and business efficiency. Nice-to-Haves: ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD). Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap for key ServiceNow modules, ensuring alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products provide a consumer-grade, intuitive experience that drives adoption and usability. Lead collaboration with service owners, HR, IT, and other business leaders to identify opportunities for ServiceNow to simplify service delivery, increase efficiency, and drive business agility. Provide thought leadership on emerging ServiceNow innovations and ensure continuous product improvement through lifecycle strategies and adoption of new features (e.g., Now Assist AI, process automation). Establish standards for ServiceNow product development, configuration, and service modeling that prioritize simplicity, reusability, AI and automation. Define and drive a ServiceNow product lifecycle strategy, ensuring continuous improvement and innovation and partner closely with the Mars ServiceNow account and Impact teams to drive continuous value. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Apr 30, 2025
Full time
Job Description: Mars Global Services is investing in talent to create and deliver ServiceNow Product Solutions that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted advisor, working with cross-functional teams to build solutions that align with enterprise goals and simplify complex processes, maximizing value through a "simple, streamlined, and scalable" approach. What are we looking for? 8+ years of experience in ServiceNow solution architecture, product design, and implementation. Bachelor's degree in Computer Science, Artificial Intelligence, or a related field. Deep knowledge of ServiceNow's key product suites (e.g., HRSD, CSM, ITSM, FSM, Procurement, Workflow automation). Knowledge of ServiceNow's UX frameworks, AI-driven experiences, and process automation capabilities. Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. Strong strategic mindset with the ability to translate enterprise goals into real-world ServiceNow product solutions. Experience in streamlining workflows to improve end-user adoption and business efficiency. Nice-to-Haves: ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD). Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap for key ServiceNow modules, ensuring alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products provide a consumer-grade, intuitive experience that drives adoption and usability. Lead collaboration with service owners, HR, IT, and other business leaders to identify opportunities for ServiceNow to simplify service delivery, increase efficiency, and drive business agility. Provide thought leadership on emerging ServiceNow innovations and ensure continuous product improvement through lifecycle strategies and adoption of new features (e.g., Now Assist AI, process automation). Establish standards for ServiceNow product development, configuration, and service modeling that prioritize simplicity, reusability, AI and automation. Define and drive a ServiceNow product lifecycle strategy, ensuring continuous improvement and innovation and partner closely with the Mars ServiceNow account and Impact teams to drive continuous value. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Senior ServiceNow Architect Hands-On 88k + Bonus Predominantly Remote Are you an experienced ServiceNow professional ready to move into a senior, hands-on Architect role? We're looking for a skilled ServiceNow expert - from any technical background (development, engineering, administration, consultancy) - who can design and deliver complex solutions while remaining close to the technology. We need someone with proven ServiceNow delivery experience, comfortable leading architectural decisions and still willing to get hands-on when needed. You'll work on high-profile projects, defining strategies, shaping solutions, and setting technical standards from the front. What you'll be doing: Designing ServiceNow architectures that align to client business objectives and future growth. Working across a range of ServiceNow modules - including ITSM, ITOM, ITAM, CSM, and more. Advising clients on platform best practice, automation opportunities, integrations, and scaling strategies. Leading technical delivery - working closely with consultants, developers, and stakeholders. Providing mentorship to project teams, helping uplift technical capability across the board. Remaining hands-on when required - scripting, designing workflows, security configuration, and complex integrations. What we're looking for: Solid, hands-on ServiceNow technical experience across modules such as ITSM, ITOM, ITBM, ITAM, or CSM. Experience designing or heavily influencing ServiceNow solution architecture in previous roles. ServiceNow Certified System Administrator as a minimum; Implementation Specialist certifications are highly desirable. Strong understanding of integration methods (REST, SOAP, APIs) and multi-cloud environments. Familiarity with Agile delivery methods and ITIL frameworks. A real passion for the ServiceNow platform and a desire to stay close to the tech while shaping the big picture. What's in it for you? This is a brilliant chance to play a key role in large-scale ServiceNow programmes for major UK clients, helping to define roadmaps, transform services, and deliver high-quality technical solutions. You'll be joining a well-established and supportive team with a flexible, remote-first approach to work. You'll need to travel occasionally to one of their UK offices and attend occasional client meetings - but for the most part, you'll have the freedom to work where you work best. Salary is up to 88k, plus bonus and a strong benefits package. You'll also have full support for ongoing ServiceNow certifications and professional growth. If you're ready for a ServiceNow Architect opportunity where you can stay technical while influencing strategy, drop me a message - let's have a chat! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 29, 2025
Full time
Senior ServiceNow Architect Hands-On 88k + Bonus Predominantly Remote Are you an experienced ServiceNow professional ready to move into a senior, hands-on Architect role? We're looking for a skilled ServiceNow expert - from any technical background (development, engineering, administration, consultancy) - who can design and deliver complex solutions while remaining close to the technology. We need someone with proven ServiceNow delivery experience, comfortable leading architectural decisions and still willing to get hands-on when needed. You'll work on high-profile projects, defining strategies, shaping solutions, and setting technical standards from the front. What you'll be doing: Designing ServiceNow architectures that align to client business objectives and future growth. Working across a range of ServiceNow modules - including ITSM, ITOM, ITAM, CSM, and more. Advising clients on platform best practice, automation opportunities, integrations, and scaling strategies. Leading technical delivery - working closely with consultants, developers, and stakeholders. Providing mentorship to project teams, helping uplift technical capability across the board. Remaining hands-on when required - scripting, designing workflows, security configuration, and complex integrations. What we're looking for: Solid, hands-on ServiceNow technical experience across modules such as ITSM, ITOM, ITBM, ITAM, or CSM. Experience designing or heavily influencing ServiceNow solution architecture in previous roles. ServiceNow Certified System Administrator as a minimum; Implementation Specialist certifications are highly desirable. Strong understanding of integration methods (REST, SOAP, APIs) and multi-cloud environments. Familiarity with Agile delivery methods and ITIL frameworks. A real passion for the ServiceNow platform and a desire to stay close to the tech while shaping the big picture. What's in it for you? This is a brilliant chance to play a key role in large-scale ServiceNow programmes for major UK clients, helping to define roadmaps, transform services, and deliver high-quality technical solutions. You'll be joining a well-established and supportive team with a flexible, remote-first approach to work. You'll need to travel occasionally to one of their UK offices and attend occasional client meetings - but for the most part, you'll have the freedom to work where you work best. Salary is up to 88k, plus bonus and a strong benefits package. You'll also have full support for ongoing ServiceNow certifications and professional growth. If you're ready for a ServiceNow Architect opportunity where you can stay technical while influencing strategy, drop me a message - let's have a chat! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
ServiceNow Architect currently required to work alongside a specialist ServiceNow Partner on a permanent basis to work from home. The successful candidate will have responsibility for technical and functional architecture of ServiceNow solutions; being involved from the initial scoping, through design, and onto overseeing delivery. You will need to have strong understanding of how the ServiceNow fits into the wider business, ideally with appreciation of the service offerings above and beyond ITSM, including CSM, ITOM and SPM. This role will sit across both the Professional Services implementation team as well as the Managed Services practice, so experience and knowledge of both is key. Ideally, you'll have been involved in several implementations and consulting projects previously and have commercial awareness to expand a project once commenced. This is a great opportunity for an ambitious, versatile and hardworking individual to join a growing practice in an exciting role with the ability to effect change a senior level, whilst working on a range of interesting and complex projects. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Mar 07, 2025
Full time
ServiceNow Architect currently required to work alongside a specialist ServiceNow Partner on a permanent basis to work from home. The successful candidate will have responsibility for technical and functional architecture of ServiceNow solutions; being involved from the initial scoping, through design, and onto overseeing delivery. You will need to have strong understanding of how the ServiceNow fits into the wider business, ideally with appreciation of the service offerings above and beyond ITSM, including CSM, ITOM and SPM. This role will sit across both the Professional Services implementation team as well as the Managed Services practice, so experience and knowledge of both is key. Ideally, you'll have been involved in several implementations and consulting projects previously and have commercial awareness to expand a project once commenced. This is a great opportunity for an ambitious, versatile and hardworking individual to join a growing practice in an exciting role with the ability to effect change a senior level, whilst working on a range of interesting and complex projects. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
SAP Programme Director required on a permanent basis for a leading consulting company working from a location of your choice with multiple sites to choose from. Position Overview An exciting opportunity has arisen to join a rapidly expanding SAP consultancy, working with top-tier UK businesses. In this role, you will oversee innovative SAP projects, including S/4HANA, Business Suite on HANA, CX, Ariba, SuccessFactors, and UX. Key Responsibilities Drive successful project outcomes by managing end-to-end SAP implementations. Lead the development of responses to client proposals and contribute to business growth. Cultivate strong relationships with senior stakeholders and decision-makers. Implement best practices in project governance to enhance efficiency and performance. Foster a collaborative and adaptable work environment, integrating remote and hybrid teams effectively. Required Skills and Experience Extensive background in systems integration consulting. Ability to articulate a clear vision and align project goals with business objectives. Exceptional communication and leadership skills, with experience influencing key stakeholders. Proven success in leading SAP bid strategies and demonstrating value to clients. Strong track record in managing complex SAP implementations and project recoveries. Expertise in commercial and contract management, ensuring financial accountability. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last five years. Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
Feb 21, 2025
Full time
SAP Programme Director required on a permanent basis for a leading consulting company working from a location of your choice with multiple sites to choose from. Position Overview An exciting opportunity has arisen to join a rapidly expanding SAP consultancy, working with top-tier UK businesses. In this role, you will oversee innovative SAP projects, including S/4HANA, Business Suite on HANA, CX, Ariba, SuccessFactors, and UX. Key Responsibilities Drive successful project outcomes by managing end-to-end SAP implementations. Lead the development of responses to client proposals and contribute to business growth. Cultivate strong relationships with senior stakeholders and decision-makers. Implement best practices in project governance to enhance efficiency and performance. Foster a collaborative and adaptable work environment, integrating remote and hybrid teams effectively. Required Skills and Experience Extensive background in systems integration consulting. Ability to articulate a clear vision and align project goals with business objectives. Exceptional communication and leadership skills, with experience influencing key stakeholders. Proven success in leading SAP bid strategies and demonstrating value to clients. Strong track record in managing complex SAP implementations and project recoveries. Expertise in commercial and contract management, ensuring financial accountability. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last five years. Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
SAP Production Planning (PP) with SAP S/4HANA experience is required on a permanent basis for a leading worldwide consulting partner with multiple base locations to choose from in the UK. Your Role Using your experience to provide Functional Consulting within SAP S/4HANA PP/Manufacturing projects. Be part of and be able to lead a team that solves problems and provides solutions for large, corporate clients in multiple sectors, working in cross-discipline, agile, and distributed teams, across multiple areas of Supply Chain Management, depending on project scope and at various stages of the project life cycle. Lead your functional area within the engagement as an SAP S/4HANA PP/Manufacturing Consultant to deliver full project life cycle delivery, this includes: Identifying customer requirements. Delivering high-quality SAP solutions to cater to identified requirements. Mastering your functional knowledge to be able to deliver the best solutions and project results. Training, supporting, and mentoring team members, including junior talent, to learn from your experiences and expertise. Developing skills to provide thought leadership to clients and internal customers with your knowledge of available solutions both within the SAP portfolio and the supporting products recognized within the industries. Alongside project delivery, managing and developing your career through training, networking, and contributing to the practice and wider group growth and objectives. Developing knowledge in a second functional module. Your Skills and Experience Senior consulting role across multiple full cycle projects in SAP S/4HANA or ECC working in PP/Manufacturing. Experience in managing a team in client-facing projects. Responsible for the deliverables within client-facing projects and delivering results. Advocate of best practice design principles along with an advisory focus and ability to provide solutions for business requirements. Passion for working with clients, advising them on how to get the most out of their SAP technologies. Experience in multiple end-to-end design and implementation programs with SAP. Awareness of various project life cycle tools such as Atlassian JIRA, SAP Solution Manager, and SAP Signavio. Proficiency and hands-on configuration experience in PP/Manufacturing capabilities to lead your area and provide solutions for clients, including: SAP Production Planning Organization structure - Plant, Storage locations, Work Centres, and assignment of overall structure. Production Master Data. Order Execution, Production Planning, Integration with MES, Integration with external planning systems, Integration with Shop Floor Control systems. S/4HANA Master Production Scheduling and Material Requirements Planning, including Demand Management and Long-Term Planning. Knowledge of pMRP & PPDS desirable. Experience with Fiori applications within the PP/Manufacturing area. Industry and business process knowledge in one or more of the following sectors is an advantage: Aerospace and Defence, Consumer Products, Pharma, or Discrete Manufacturing. Ability to demonstrate knowledge of the strategic direction of SAP and related products. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last five years. Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
Feb 21, 2025
Full time
SAP Production Planning (PP) with SAP S/4HANA experience is required on a permanent basis for a leading worldwide consulting partner with multiple base locations to choose from in the UK. Your Role Using your experience to provide Functional Consulting within SAP S/4HANA PP/Manufacturing projects. Be part of and be able to lead a team that solves problems and provides solutions for large, corporate clients in multiple sectors, working in cross-discipline, agile, and distributed teams, across multiple areas of Supply Chain Management, depending on project scope and at various stages of the project life cycle. Lead your functional area within the engagement as an SAP S/4HANA PP/Manufacturing Consultant to deliver full project life cycle delivery, this includes: Identifying customer requirements. Delivering high-quality SAP solutions to cater to identified requirements. Mastering your functional knowledge to be able to deliver the best solutions and project results. Training, supporting, and mentoring team members, including junior talent, to learn from your experiences and expertise. Developing skills to provide thought leadership to clients and internal customers with your knowledge of available solutions both within the SAP portfolio and the supporting products recognized within the industries. Alongside project delivery, managing and developing your career through training, networking, and contributing to the practice and wider group growth and objectives. Developing knowledge in a second functional module. Your Skills and Experience Senior consulting role across multiple full cycle projects in SAP S/4HANA or ECC working in PP/Manufacturing. Experience in managing a team in client-facing projects. Responsible for the deliverables within client-facing projects and delivering results. Advocate of best practice design principles along with an advisory focus and ability to provide solutions for business requirements. Passion for working with clients, advising them on how to get the most out of their SAP technologies. Experience in multiple end-to-end design and implementation programs with SAP. Awareness of various project life cycle tools such as Atlassian JIRA, SAP Solution Manager, and SAP Signavio. Proficiency and hands-on configuration experience in PP/Manufacturing capabilities to lead your area and provide solutions for clients, including: SAP Production Planning Organization structure - Plant, Storage locations, Work Centres, and assignment of overall structure. Production Master Data. Order Execution, Production Planning, Integration with MES, Integration with external planning systems, Integration with Shop Floor Control systems. S/4HANA Master Production Scheduling and Material Requirements Planning, including Demand Management and Long-Term Planning. Knowledge of pMRP & PPDS desirable. Experience with Fiori applications within the PP/Manufacturing area. Industry and business process knowledge in one or more of the following sectors is an advantage: Aerospace and Defence, Consumer Products, Pharma, or Discrete Manufacturing. Ability to demonstrate knowledge of the strategic direction of SAP and related products. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last five years. Expert Resource is a leading specialist in SAP recruitment, offering broader capabilities across Oracle, Salesforce, Microsoft, ServiceNow and IT services. As a global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are committed to delivering exceptional service and building strong professional relationships with both candidates and clients in markets where we have deep expertise and genuine interest.
Job Description: Senior Solutions Engineer 3CLogic is a global provider of voice and SaaS solutions to enterprise and Global 2000 organizations worldwide. A strategic ServiceNow and SAP partner, the company is among the leaders digitally transforming customer and employee experiences, voice-enabled self-service, remote work, and the application of AI to drive better customer outcomes. We are growing quickly and are looking for energetic candidates seeking to join a fast-paced company and market! If so, please send a copy of your resume and cover letter. Location: Europe and EU countries with a preference for Great Britain. English language fluency required. Description: 3CLogic is expanding our sales organization to meet the demands of a rapidly growing industry and is seeking experienced Senior Sales Engineers to join our team. In this pivotal role, you will support regional account executives in acquiring and retaining customers by employing top-tier technical pre-sales consultancy skills to articulate the power, value, and ease of use of the 3CLogic platform. This is a hands-on technical role requiring a professional adept at both broad and in-depth solution delivery and positioning throughout the sales cycle. Job Responsibilities: Collaborate with Account Executives in customer discovery sessions to understand their current state, identify key business challenges, and align the 3CLogic solution to meet their objectives. Develop and contribute to sales campaigns aimed at transforming Customer Service Operations, Employee Services, and IT Helpdesks through advanced contact centre capabilities. Maintain and enhance a showcase of 3CLogic solutions integrated with leading CRMs and Customer Service Management platforms (ServiceNow, Salesforce, SAP Service Cloud). Design and manage initiatives that equip and support Account Executives in demonstrating the value of the 3CLogic Cloud Contact Centre offering. Assist prospective customers in evaluating contact center platforms by supporting technical RFP responses. Work alongside sales personnel to assess customer requirements and conduct pre-demo needs analysis. Provide mentoring and training to colleagues across the organization. Deliver tailored and standardized product demonstrations to prospects and existing customers, both in person and via virtual platforms such as Zoom. Develop and maintain product demonstration scripts and scenarios, ensuring a robust and engaging demo environment. Support prospective customers in scoping the implementation of the 3CLogic platform to align with their business needs. Lead the scoping and delivery of Proof of Concept (PoC) and Proof of Value (PoV) engagements with prospective clients. Respond to Requests for Information (RFI) and Requests for Proposal (RFP). Stay up to date with product developments and releases to ensure comprehensive knowledge for demonstrations and PoC/PoV engagements. Support marketing initiatives, including user conferences, trade shows, and webinars. Maintain an in-depth understanding of the competitive landscape, identifying and articulating key differentiators. Gather, document, and share product feedback and competitive intelligence from customers to inform internal development discussions with product management. Develop expertise in the business and technical challenges addressed by 3CLogic's solutions, including compliance with key regulations, evolving business needs, and security considerations. Serve as a subject matter expert at executive briefings and marketing events. Required Qualifications: Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent professional experience. At least 5 years of relevant experience in sales, technical, or customer-facing roles, ideally within a SaaS environment. At least 3 years of experience working with ServiceNow, either through relevant sales / pre-sales roles or via ServiceNow certifications (such as System Administrator, Implementation Specialist, Application Developer, ITSM, or CSM). Experience in delivering tailored technical demonstrations and presenting use cases. Strong presentation skills, with the ability to build trust across both technical and non-technical audiences. A proven track record of successfully closing complex, enterprise-level deals in collaboration with sales teams. Confidence and expertise in discussing technical and data architecture. Ability to quickly learn, interpret, and articulate complex technical concepts. A creative and analytical approach to problem-solving, with the ability to address challenges across various business sectors. Strong understanding of cloud software architecture, APIs, and integration methodologies. Willingness to travel up to 25% as required. Preferred Qualifications: Experience with CRM solutions including Salesforce and SAP is highly desirable. Practical experience with multiple CRM platforms (including Salesforce and SAP) in addition to ServiceNow. Seven or more years of experience in enterprise software sales, particularly within customer experience (CX), contact center, or related technologies. Expertise in voice technology, including speech analytics, Natural Language Understanding (NLU), voice bots, and Interactive Voice Response (IVR) systems. Experience with AI and machine learning applications in customer service environments.
Feb 21, 2025
Full time
Job Description: Senior Solutions Engineer 3CLogic is a global provider of voice and SaaS solutions to enterprise and Global 2000 organizations worldwide. A strategic ServiceNow and SAP partner, the company is among the leaders digitally transforming customer and employee experiences, voice-enabled self-service, remote work, and the application of AI to drive better customer outcomes. We are growing quickly and are looking for energetic candidates seeking to join a fast-paced company and market! If so, please send a copy of your resume and cover letter. Location: Europe and EU countries with a preference for Great Britain. English language fluency required. Description: 3CLogic is expanding our sales organization to meet the demands of a rapidly growing industry and is seeking experienced Senior Sales Engineers to join our team. In this pivotal role, you will support regional account executives in acquiring and retaining customers by employing top-tier technical pre-sales consultancy skills to articulate the power, value, and ease of use of the 3CLogic platform. This is a hands-on technical role requiring a professional adept at both broad and in-depth solution delivery and positioning throughout the sales cycle. Job Responsibilities: Collaborate with Account Executives in customer discovery sessions to understand their current state, identify key business challenges, and align the 3CLogic solution to meet their objectives. Develop and contribute to sales campaigns aimed at transforming Customer Service Operations, Employee Services, and IT Helpdesks through advanced contact centre capabilities. Maintain and enhance a showcase of 3CLogic solutions integrated with leading CRMs and Customer Service Management platforms (ServiceNow, Salesforce, SAP Service Cloud). Design and manage initiatives that equip and support Account Executives in demonstrating the value of the 3CLogic Cloud Contact Centre offering. Assist prospective customers in evaluating contact center platforms by supporting technical RFP responses. Work alongside sales personnel to assess customer requirements and conduct pre-demo needs analysis. Provide mentoring and training to colleagues across the organization. Deliver tailored and standardized product demonstrations to prospects and existing customers, both in person and via virtual platforms such as Zoom. Develop and maintain product demonstration scripts and scenarios, ensuring a robust and engaging demo environment. Support prospective customers in scoping the implementation of the 3CLogic platform to align with their business needs. Lead the scoping and delivery of Proof of Concept (PoC) and Proof of Value (PoV) engagements with prospective clients. Respond to Requests for Information (RFI) and Requests for Proposal (RFP). Stay up to date with product developments and releases to ensure comprehensive knowledge for demonstrations and PoC/PoV engagements. Support marketing initiatives, including user conferences, trade shows, and webinars. Maintain an in-depth understanding of the competitive landscape, identifying and articulating key differentiators. Gather, document, and share product feedback and competitive intelligence from customers to inform internal development discussions with product management. Develop expertise in the business and technical challenges addressed by 3CLogic's solutions, including compliance with key regulations, evolving business needs, and security considerations. Serve as a subject matter expert at executive briefings and marketing events. Required Qualifications: Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent professional experience. At least 5 years of relevant experience in sales, technical, or customer-facing roles, ideally within a SaaS environment. At least 3 years of experience working with ServiceNow, either through relevant sales / pre-sales roles or via ServiceNow certifications (such as System Administrator, Implementation Specialist, Application Developer, ITSM, or CSM). Experience in delivering tailored technical demonstrations and presenting use cases. Strong presentation skills, with the ability to build trust across both technical and non-technical audiences. A proven track record of successfully closing complex, enterprise-level deals in collaboration with sales teams. Confidence and expertise in discussing technical and data architecture. Ability to quickly learn, interpret, and articulate complex technical concepts. A creative and analytical approach to problem-solving, with the ability to address challenges across various business sectors. Strong understanding of cloud software architecture, APIs, and integration methodologies. Willingness to travel up to 25% as required. Preferred Qualifications: Experience with CRM solutions including Salesforce and SAP is highly desirable. Practical experience with multiple CRM platforms (including Salesforce and SAP) in addition to ServiceNow. Seven or more years of experience in enterprise software sales, particularly within customer experience (CX), contact center, or related technologies. Expertise in voice technology, including speech analytics, Natural Language Understanding (NLU), voice bots, and Interactive Voice Response (IVR) systems. Experience with AI and machine learning applications in customer service environments.
Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. This role requires candidates to be security clearance eligible at SC level. About the role As an Application Specialist you will be trusted to carry out the following responsibilities which include but are not restricted to: Providing application support services (2LS and 3LS) for existing applications and solutions; including troubleshooting, monitoring and incident and problem resolution (root cause analysis). Liaising with the Client, their Partners and third-party suppliers who provide support and development services for the applications within our portfolio. Call Management: experience of using a helpdesk tool e.g. ServiceNow. Developing and implementing fixes and enhancements to commercially available and bespoke applications, using various tools. Assisting in the upgrade of existing applications to new versions, which may require working closely with third-party organisations as well as internal project teams. This may also cover areas such as testing and implementation. Documenting and onboarding/decommissioning of existing and new applications. Supporting the implementation and ongoing improvements of automation tooling for development, test, release on traditional and cloud infrastructure. Working to defined contractual service levels. Undertaking knowledge transfer to enable the take on of new services for client. Provision of 24x7 on call service for high priority incidents. We can't do without: Willing to work out of hours and as part of on-call rota participation. Experience of business application support within an Application Management or Support environment. Experience of the Wonderware suite of products. Experience of .NET and SQL Server. Demonstrable ability to generate bug fixes and undertake changes and enhancements. Demonstrable experience of use of a Helpdesk tool e.g. ServiceNow. We would like to have: Strong interpersonal skills. Flexible 'can do' attitude. Willingness to learn development/DevOps skills. Tact and diplomacy. Demonstrable networking and communication skills. Experience of working with Cloud technologies, specifically MS Azure. Experience with large Application Services customers. Experience of contributing to the development, test, release, update, and support processes for DevOps operation. Automation and associated tooling. More reasons to apply: 25 days of Annual leave + an option to purchase more through our Flexible Benefits. Flex benefits system - an exciting opportunity to choose your own benefits. Pension - matching contribution up to 10%. Private Medical Scheme. Life Assurance. Enrolment in our Share scheme - subject to scheme eligibility criteria. Unlimited opportunities to learn in our Training platforms. As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.
Feb 20, 2025
Full time
Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. This role requires candidates to be security clearance eligible at SC level. About the role As an Application Specialist you will be trusted to carry out the following responsibilities which include but are not restricted to: Providing application support services (2LS and 3LS) for existing applications and solutions; including troubleshooting, monitoring and incident and problem resolution (root cause analysis). Liaising with the Client, their Partners and third-party suppliers who provide support and development services for the applications within our portfolio. Call Management: experience of using a helpdesk tool e.g. ServiceNow. Developing and implementing fixes and enhancements to commercially available and bespoke applications, using various tools. Assisting in the upgrade of existing applications to new versions, which may require working closely with third-party organisations as well as internal project teams. This may also cover areas such as testing and implementation. Documenting and onboarding/decommissioning of existing and new applications. Supporting the implementation and ongoing improvements of automation tooling for development, test, release on traditional and cloud infrastructure. Working to defined contractual service levels. Undertaking knowledge transfer to enable the take on of new services for client. Provision of 24x7 on call service for high priority incidents. We can't do without: Willing to work out of hours and as part of on-call rota participation. Experience of business application support within an Application Management or Support environment. Experience of the Wonderware suite of products. Experience of .NET and SQL Server. Demonstrable ability to generate bug fixes and undertake changes and enhancements. Demonstrable experience of use of a Helpdesk tool e.g. ServiceNow. We would like to have: Strong interpersonal skills. Flexible 'can do' attitude. Willingness to learn development/DevOps skills. Tact and diplomacy. Demonstrable networking and communication skills. Experience of working with Cloud technologies, specifically MS Azure. Experience with large Application Services customers. Experience of contributing to the development, test, release, update, and support processes for DevOps operation. Automation and associated tooling. More reasons to apply: 25 days of Annual leave + an option to purchase more through our Flexible Benefits. Flex benefits system - an exciting opportunity to choose your own benefits. Pension - matching contribution up to 10%. Private Medical Scheme. Life Assurance. Enrolment in our Share scheme - subject to scheme eligibility criteria. Unlimited opportunities to learn in our Training platforms. As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.
ITSM Systems Specialist-Majority of work on site in Jersey-10 Months + (Outside IR35) My client are are committed to driving innovation and optimising IT operations to meet the evolving needs of our business. We are seeking an experienced and passionate ITSM Systems Specialist to join their dynamic team. As a key member of our IT department, you'll play a crucial role in the design, implementation, and continuous improvement of our IT service management processes. Position Overview: As an ITSM Systems Specialist, you will be responsible for overseeing the configuration, maintenance, and optimisation of our IT Service Management tools and systems. You will work closely with cross-functional teams to ensure the seamless delivery of IT services and contribute to driving continuous improvement initiatives within our ITSM framework. Key Responsibilities: Administer and optimise ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, etc.) to ensure they meet business and operational needs. Configure and maintain ITSM processes including Incident, Problem, Change, and Service Request Management. Provide technical expertise in troubleshooting and resolving system issues related to ITSM. Collaborate with IT teams to improve service delivery and ensure compliance with best practices. Assist in training and mentoring end-users on ITSM tools and processes. Continuously evaluate system performance and suggest improvements or upgrades. Ensure all service management processes are properly documented and up-to-date. Qualifications: Proven experience with ITSM tools and systems (ServiceNow, BMC Remedy, etc.). Strong understanding of ITIL framework and best practices. Experience in configuring and optimising ITSM workflows. Excellent problem-solving skills and technical troubleshooting ability. Strong communication skills and the ability to work in cross-functional teams. ITIL certification or related qualifications is a plus. You must be able to spend the majority of time working on site in Jersey? Interested? Please send your CV for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 19, 2025
Contractor
ITSM Systems Specialist-Majority of work on site in Jersey-10 Months + (Outside IR35) My client are are committed to driving innovation and optimising IT operations to meet the evolving needs of our business. We are seeking an experienced and passionate ITSM Systems Specialist to join their dynamic team. As a key member of our IT department, you'll play a crucial role in the design, implementation, and continuous improvement of our IT service management processes. Position Overview: As an ITSM Systems Specialist, you will be responsible for overseeing the configuration, maintenance, and optimisation of our IT Service Management tools and systems. You will work closely with cross-functional teams to ensure the seamless delivery of IT services and contribute to driving continuous improvement initiatives within our ITSM framework. Key Responsibilities: Administer and optimise ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, etc.) to ensure they meet business and operational needs. Configure and maintain ITSM processes including Incident, Problem, Change, and Service Request Management. Provide technical expertise in troubleshooting and resolving system issues related to ITSM. Collaborate with IT teams to improve service delivery and ensure compliance with best practices. Assist in training and mentoring end-users on ITSM tools and processes. Continuously evaluate system performance and suggest improvements or upgrades. Ensure all service management processes are properly documented and up-to-date. Qualifications: Proven experience with ITSM tools and systems (ServiceNow, BMC Remedy, etc.). Strong understanding of ITIL framework and best practices. Experience in configuring and optimising ITSM workflows. Excellent problem-solving skills and technical troubleshooting ability. Strong communication skills and the ability to work in cross-functional teams. ITIL certification or related qualifications is a plus. You must be able to spend the majority of time working on site in Jersey? Interested? Please send your CV for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Technical Consultant for Technology Workflows is responsible for guiding clients through the implementation of ServiceNow's Strategic & Application Portfolio Management solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in SPM, coupled with a strong understanding of IT Management workflows, to solve complex client challenges and advocate for customer needs within ServiceNow. Key Responsibilities Project Delivery Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SPM implementations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively. Perform hands-on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges. Mentor and guide developers and consultants on best practices in technical design and IT management workflows. Pre-Sales Support Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Strategic Portfolio Management/SPM. Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in Application/Project/Strategic Portfolio Management (APM/PPM/SPM). Product Collaboration Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices. Participate in go-to-market strategies for new service offerings, ensuring alignment with IT Management trends and customer needs. Qualifications Experience: Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps. Strategic Portfolio Management Expertise: Proven track record in designing and implementing SPM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices. Domains: Application Portfolio Management, Strategic Portfolio Management, Project Portfolio Management, IT Business Management. Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in SPM/PPM contexts. Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within SPM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies. Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Strategic Portfolio Management Implementation Specialist, and Certified Technical Architect within the first year. Language: Fluent in English. Additional Information Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Feb 19, 2025
Full time
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Technical Consultant for Technology Workflows is responsible for guiding clients through the implementation of ServiceNow's Strategic & Application Portfolio Management solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in SPM, coupled with a strong understanding of IT Management workflows, to solve complex client challenges and advocate for customer needs within ServiceNow. Key Responsibilities Project Delivery Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SPM implementations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively. Perform hands-on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges. Mentor and guide developers and consultants on best practices in technical design and IT management workflows. Pre-Sales Support Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Strategic Portfolio Management/SPM. Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in Application/Project/Strategic Portfolio Management (APM/PPM/SPM). Product Collaboration Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices. Participate in go-to-market strategies for new service offerings, ensuring alignment with IT Management trends and customer needs. Qualifications Experience: Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps. Strategic Portfolio Management Expertise: Proven track record in designing and implementing SPM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices. Domains: Application Portfolio Management, Strategic Portfolio Management, Project Portfolio Management, IT Business Management. Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in SPM/PPM contexts. Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within SPM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies. Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Strategic Portfolio Management Implementation Specialist, and Certified Technical Architect within the first year. Language: Fluent in English. Additional Information Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
ServiceNow Architect currently required to work alongside a specialist ServiceNow Partner on a permanent basis to work from home. The successful candidate will have responsibility for technical and functional architecture of ServiceNow solutions; being involved from the initial scoping, through design, and onto overseeing delivery. You will need to have strong understanding of how the ServiceNow fits into the wider business, ideally with appreciation of the service offerings above and beyond ITSM, including CSM, ITOM and SPM. This role will sit across both the Professional Services implementation team as well as the Managed Services practice, so experience and knowledge of both is key. Ideally, you'll have been involved in several implementations and consulting projects previously and have commercial awareness to expand a project once commenced. This is a great opportunity for an ambitious, versatile and hardworking individual to join a growing practice in an exciting role with the ability to effect change a senior level, whilst working on a range of interesting and complex projects. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Feb 18, 2025
Full time
ServiceNow Architect currently required to work alongside a specialist ServiceNow Partner on a permanent basis to work from home. The successful candidate will have responsibility for technical and functional architecture of ServiceNow solutions; being involved from the initial scoping, through design, and onto overseeing delivery. You will need to have strong understanding of how the ServiceNow fits into the wider business, ideally with appreciation of the service offerings above and beyond ITSM, including CSM, ITOM and SPM. This role will sit across both the Professional Services implementation team as well as the Managed Services practice, so experience and knowledge of both is key. Ideally, you'll have been involved in several implementations and consulting projects previously and have commercial awareness to expand a project once commenced. This is a great opportunity for an ambitious, versatile and hardworking individual to join a growing practice in an exciting role with the ability to effect change a senior level, whilst working on a range of interesting and complex projects. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Role: SC Cleared ServiceNow Solutions Architect Length: 2 Months + Location: London - 1 day per week onsite Rate: £659 per day (Inside IR35) Responsibilities: Fulfils technical designing, creating, documenting, and communicating the integration approach of all the components of the architecture. Research, analyse, determine capabilities, and propose solution alternatives that address specific business needs and product / service strategies across businesses lines. Educates clients and negotiates the right technical solutions. Deliver a positive and value-add experience to clients in every intention. Assist in the scoping of new opportunities, designing tools and techniques to deliver efficiently. Act as the final escalation point for technical decision-making within a program. Skills Required: 4 Years + experience working on ServiceNow Platform. ServiceNow Certified System Administrator (CSA) AND / or ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) is desirable. Proven experience in two additional product lines outside of ITSM: Orchestration, Discovery, Project Portfolio, SecOps, Agent Intelligence or other predictive models. Knowledge of ITIL V3. Experience in consulting, service management and software development. 4 years multiple platform configuration. Proficient of web-based development languages specifically JavaScript, HTML/CSS, Java. Agile development environment experience.
Feb 16, 2025
Full time
Role: SC Cleared ServiceNow Solutions Architect Length: 2 Months + Location: London - 1 day per week onsite Rate: £659 per day (Inside IR35) Responsibilities: Fulfils technical designing, creating, documenting, and communicating the integration approach of all the components of the architecture. Research, analyse, determine capabilities, and propose solution alternatives that address specific business needs and product / service strategies across businesses lines. Educates clients and negotiates the right technical solutions. Deliver a positive and value-add experience to clients in every intention. Assist in the scoping of new opportunities, designing tools and techniques to deliver efficiently. Act as the final escalation point for technical decision-making within a program. Skills Required: 4 Years + experience working on ServiceNow Platform. ServiceNow Certified System Administrator (CSA) AND / or ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) is desirable. Proven experience in two additional product lines outside of ITSM: Orchestration, Discovery, Project Portfolio, SecOps, Agent Intelligence or other predictive models. Knowledge of ITIL V3. Experience in consulting, service management and software development. 4 years multiple platform configuration. Proficient of web-based development languages specifically JavaScript, HTML/CSS, Java. Agile development environment experience.
Contract Role-ITSM Technical Specialist-6 Months-Outside IR35- Jersey/Remote Job Opportunity: ITSM Technical Specialist Are you passionate about IT Service Management (ITSM) and looking for an exciting opportunity to make a real impact? We are seeking an experienced and highly motivated ITSM Technical Specialist to join our client. Key Responsibilities: Oversee the implementation and configuration of ITSM tools (ServiceNow, Ivanti, etc.) to ensure optimal service delivery. Collaborate with cross-functional teams to define and refine ITSM processes, including Incident, Problem, Change, and Service Request Management. Troubleshoot and resolve technical issues related to ITSM tools, providing expert guidance and solutions. Maintain system configurations and integrations, ensuring compliance with internal standards and best practices. Provide training and support to staff on ITSM processes, tools, and policies. Lead continuous improvement efforts, driving automation and process enhancements within the ITSM framework. What We're Looking For: Proven experience with ITSM tools, preferably ServiceNow or similar platforms. Strong understanding of ITIL (IT Infrastructure Library) best practices and frameworks. Experience in designing, implementing, and managing ITSM processes. Exceptional problem-solving skills and the ability to work effectively under pressure. Excellent communication skills, with the ability to engage both technical and non-technical stakeholders. Relevant ITSM certifications (ITIL, ServiceNow Certified Implementation Specialist) preferred. Interested? Please send your CV for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 15, 2025
Full time
Contract Role-ITSM Technical Specialist-6 Months-Outside IR35- Jersey/Remote Job Opportunity: ITSM Technical Specialist Are you passionate about IT Service Management (ITSM) and looking for an exciting opportunity to make a real impact? We are seeking an experienced and highly motivated ITSM Technical Specialist to join our client. Key Responsibilities: Oversee the implementation and configuration of ITSM tools (ServiceNow, Ivanti, etc.) to ensure optimal service delivery. Collaborate with cross-functional teams to define and refine ITSM processes, including Incident, Problem, Change, and Service Request Management. Troubleshoot and resolve technical issues related to ITSM tools, providing expert guidance and solutions. Maintain system configurations and integrations, ensuring compliance with internal standards and best practices. Provide training and support to staff on ITSM processes, tools, and policies. Lead continuous improvement efforts, driving automation and process enhancements within the ITSM framework. What We're Looking For: Proven experience with ITSM tools, preferably ServiceNow or similar platforms. Strong understanding of ITIL (IT Infrastructure Library) best practices and frameworks. Experience in designing, implementing, and managing ITSM processes. Exceptional problem-solving skills and the ability to work effectively under pressure. Excellent communication skills, with the ability to engage both technical and non-technical stakeholders. Relevant ITSM certifications (ITIL, ServiceNow Certified Implementation Specialist) preferred. Interested? Please send your CV for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
OVERVIEW This role will require you to translate business requirements into technical requirements and solutions. You will also be responsible for creating and managing applications in the service management platform including overseeing the workflow and inclusion of approved processes aligned with the ITIL framework. RESPONSIBILITIES Focus on analysis responsibilities for the Enterprise Service Management application, including process design and development as well as testing and implementation of required and approved applications Analyse system and application problems, design and implement workable solutions, and support such solutions to provide a reliable application with sustainable processes Documents and communicates key application technical and functional changes to management Responsible for managing, monitoring and ensuring continual service improvement of service management processes and tools with a focus on exploring process improvement, customer service strategy, and application enhancements. Work directly with other support groups in the build, test, and implement cycles of platform development, enhancements, and upgrades Participate in other duties and projects as directed by the Service Management leadership team REQUIRED EXPERIENCE Bachelor's Degree in Information Technology or substantial equivalent experience with an emphasis on web/application development-related field or equivalent work experience ServiceNow development is a must Thorough understanding of ITIL/ITSM processes Experience in application design, analysis, deployment and support Excellent JavaScript knowledge Ability to act as liaison between IT, and the Business and promote sound processes and procedures Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 05, 2025
Full time
OVERVIEW This role will require you to translate business requirements into technical requirements and solutions. You will also be responsible for creating and managing applications in the service management platform including overseeing the workflow and inclusion of approved processes aligned with the ITIL framework. RESPONSIBILITIES Focus on analysis responsibilities for the Enterprise Service Management application, including process design and development as well as testing and implementation of required and approved applications Analyse system and application problems, design and implement workable solutions, and support such solutions to provide a reliable application with sustainable processes Documents and communicates key application technical and functional changes to management Responsible for managing, monitoring and ensuring continual service improvement of service management processes and tools with a focus on exploring process improvement, customer service strategy, and application enhancements. Work directly with other support groups in the build, test, and implement cycles of platform development, enhancements, and upgrades Participate in other duties and projects as directed by the Service Management leadership team REQUIRED EXPERIENCE Bachelor's Degree in Information Technology or substantial equivalent experience with an emphasis on web/application development-related field or equivalent work experience ServiceNow development is a must Thorough understanding of ITIL/ITSM processes Experience in application design, analysis, deployment and support Excellent JavaScript knowledge Ability to act as liaison between IT, and the Business and promote sound processes and procedures Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Solution/Security Architect 4 months Glasgow, Birmingham, Bristol and Sheffield - Hybrid 650 per day inside ir35 We need a solution architect to support the delivery of strategic cyber control solutions within the security governance, risk and compliance (GRC) sub-domain, covering vulnerability and compliance management, security governance and assurance, and risk management. Experience of working with Qualys, ServiceNow SecOps and Cloud Technologies would be an advantage, as well as agile methods and DevSecOps tooling. Initial work focusing on solution architecture definition, including process, information and component architectures. Responsible for making sure solutions and their non-functional capabilities are defined and delivered (including observability, integration, security, service, domain separation etc). Projects include, but not limited to the following. Vulnerability issue management supporting Spinnaker workflow Workplace (design assurance) replacement Third party risk management Ariba/ServiceNow spoke integration DevSecOps compliance tooling integration Pre-project sizing to support new initiatives You will have the following responsibilities You will lead and/or be accountable for defining security solution architectures as required across the business with a demonstrable level of expertise and capability for solution definition which includes governance, compliance, standards, risk, design patterns, collaboration, metric implementation, and guardrail management You will work collaboratively with the Enterprise Architects, bringing solution specific expertise into decision making You will support strategic architecture projects with detailed security solution architecture input ensuring that solutions are created securely with consideration to business outcomes and value You will always ensure that solutions are created with an absolute focus on overarching usability, and the associated service wrap. All solutions must always make a provable, tangible contribution to the value of a dependent service and integrate and complement one another, where appropriate You will create solution patterns and briefing documents that are reusable, repeatable, and transferable You will work collaboratively with both business and technical teams to help deliver security solutions including overseeing implementations of designs You will develop and own roadmaps for security technologies and processes that align to relevant strategies, policies, standards and practices You will support enterprise architects during vendor selection to help choose vendors that meet business requirement and drive the best value for money You will contribute to research including proof of concept and proof of value initiatives You will need to understand the implications of transformation by working with business technology stakeholders You will have the following Experience Evidence of delivery in solution architecture in large scale complex environments Familiarity of the processes and artefacts associated with EA frameworks such as TOGAF A background that includes cyber security, ideally with operational/delivery /forensics/etc. Experience of contributing to or producing business cases, gaining approval from stakeholders and ensuring delivery of business benefits Have experience in being a subject matter expert in a technology field skills Be self-motivated, organised, proactive and flexible in your approach to work Be comfortable both challenging and working to strict deadlines Ability to visualise, skills articulate and solve complex problems and concepts Excellent communication and presentations skills with the ability to adapt to the target audience The ability to interpret stakeholders needs, business and technical issues Have an enquiring mind, thirst for knowledge and a willingness to learn Qualifications Possess a recognised formal security qualification in security such as CISSP, CISM, or have equivalent experience such as 5+ years in a security role
Feb 04, 2025
Contractor
Solution/Security Architect 4 months Glasgow, Birmingham, Bristol and Sheffield - Hybrid 650 per day inside ir35 We need a solution architect to support the delivery of strategic cyber control solutions within the security governance, risk and compliance (GRC) sub-domain, covering vulnerability and compliance management, security governance and assurance, and risk management. Experience of working with Qualys, ServiceNow SecOps and Cloud Technologies would be an advantage, as well as agile methods and DevSecOps tooling. Initial work focusing on solution architecture definition, including process, information and component architectures. Responsible for making sure solutions and their non-functional capabilities are defined and delivered (including observability, integration, security, service, domain separation etc). Projects include, but not limited to the following. Vulnerability issue management supporting Spinnaker workflow Workplace (design assurance) replacement Third party risk management Ariba/ServiceNow spoke integration DevSecOps compliance tooling integration Pre-project sizing to support new initiatives You will have the following responsibilities You will lead and/or be accountable for defining security solution architectures as required across the business with a demonstrable level of expertise and capability for solution definition which includes governance, compliance, standards, risk, design patterns, collaboration, metric implementation, and guardrail management You will work collaboratively with the Enterprise Architects, bringing solution specific expertise into decision making You will support strategic architecture projects with detailed security solution architecture input ensuring that solutions are created securely with consideration to business outcomes and value You will always ensure that solutions are created with an absolute focus on overarching usability, and the associated service wrap. All solutions must always make a provable, tangible contribution to the value of a dependent service and integrate and complement one another, where appropriate You will create solution patterns and briefing documents that are reusable, repeatable, and transferable You will work collaboratively with both business and technical teams to help deliver security solutions including overseeing implementations of designs You will develop and own roadmaps for security technologies and processes that align to relevant strategies, policies, standards and practices You will support enterprise architects during vendor selection to help choose vendors that meet business requirement and drive the best value for money You will contribute to research including proof of concept and proof of value initiatives You will need to understand the implications of transformation by working with business technology stakeholders You will have the following Experience Evidence of delivery in solution architecture in large scale complex environments Familiarity of the processes and artefacts associated with EA frameworks such as TOGAF A background that includes cyber security, ideally with operational/delivery /forensics/etc. Experience of contributing to or producing business cases, gaining approval from stakeholders and ensuring delivery of business benefits Have experience in being a subject matter expert in a technology field skills Be self-motivated, organised, proactive and flexible in your approach to work Be comfortable both challenging and working to strict deadlines Ability to visualise, skills articulate and solve complex problems and concepts Excellent communication and presentations skills with the ability to adapt to the target audience The ability to interpret stakeholders needs, business and technical issues Have an enquiring mind, thirst for knowledge and a willingness to learn Qualifications Possess a recognised formal security qualification in security such as CISSP, CISM, or have equivalent experience such as 5+ years in a security role
Permanent position, 36.5 hours per week (1.0 FTE). We are seeking a Senior Analyst/Developer (back-end) for role within the Learning Systems Support team. This is an exciting opportunity to develop a career in the technology and platforms used to support teaching, learning and assessment in higher education. In this role, you will provide technical expertise in the development, support and implementation of teaching and learning systems used by nearly 30,000 students. The team works closely with colleagues across the institution to support applications such as Moodle, Mahara, Echo360, Turnitin, repositories in-house custom applications and other e-assessment tools. You'll be a subject matter expert in these tools and be able to develop and maintain functional and stable web applications and integrations, writing clean and well-documented code and provide technical support for the applications, liaise with 3rd party vendors, work to integrate systems and troubleshoot problems. In addition to excellent technical and customer service skills, you'll need to build collaborative relationships with a variety of key stakeholder departments in order to develop the technology platforms and meet the needs of our users. In return we will provide you with a great range of benefits which include an attractive pension scheme, 30 days holiday plus bank holidays and Christmas closure, some fantastic savings on a wide range of products and services, and excellent learning and development opportunities. At Warwick we are committed to supporting staff to achieve their potential. We currently hold the Athena SWAN Institutional Silver Award: a national initiative that recognizes the advancement of gender equality, representation, progression and success for all in academia. We are supportive of staff with caring responsibilities including a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities. We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so. We know that diversity fosters innovation and creativity, and therefore we encourage applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. As women and members of ethnic minority groups are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone. Interview Date: TBC. Job Description JOB PURPOSE To provide technical leadership for the enhancement of and operational support of the University's core Virtual Learning Environment (VLE) Moodle, Lecture Capture System (Echo360) and complementary learning, teaching and assessment solutions (e.g. Mahara ePortfolio, digital assessment tools, etc.). The role holder will provide technical expertise in the development, integration and support of these platforms, troubleshooting issues and applying relevant fixes, creating new features and working with internal stakeholders and external vendors to optimise, provide a coherent and robust service across the University. This role is a highly independent but collaborative one, building on existing relationships with a variety of key stakeholder departments and it expected that it will bring their own voice to the table and contributing ideas to the products and produce clean, scalable and well-documented code whilst providing outstanding customer service. It is expected that the role holder will be flexible and adaptable to working with and learning any new platforms and systems that may become part of the portfolio of applications supported by the department. DUTIES & RESPONSIBILITIES 1. Working on IT tasks • Responding to escalated ServiceNow calls and JIRA bugs with professionalism and timeliness by providing expert advice/operational support to users of the University's core VLE service (Moodle), Echo360 lecture capture system and complementary digital learning technologies in order for them to utilise systems to their full potential • Play a hands-on role as part of a small, specialist team to design, develop, test and maintain high quality web applications and backend/frontend services that fulfil business needs. • Working collaboratively to design, develop and test solutions. • Write documentation of new processes and products to facilitate knowledge sharing. • Strong focus on quality. Define and execute practices such as continuous integration and test-driven development to enable the rapid delivery of working software. • Communicating positively with users / customers, avoiding technical jargon • Solving technically complex challenges • Applying expertise to issues, implementing clean fixes • Responsible for ensuring confidentiality, integrity and availability for data. Following information security and data management policies ensuring, least privilege and information assurance • Ensuring appropriate levels of business continuity are factored into solutions and maintained during the solutions lifecycle • Monitoring of systems and reacting to alerts and abnormal behaviour • Liaison and escalation with internal developers and 3rd party vendors 2. Improving IT output • Identifying repeating or common issues, proposing, and implementing solutions to root cause fixes • Identifying training needs for self and in the team around technical disciplines and advising IDG leadership on development opportunity • Recommending Change Requests and preparing change documentation, representing Change at Change Advisory Board • Leading on managing risks around Lifecycle management of systems and services supported by the team • Develop and maintain the learning systems documentation regarding procedures, workflows and data • Document, ensure up-to-date information and co-ordinate Business Continuity best practice for all LS systems 3. Working on Projects • Key role in project teams, providing guidance and expertise on medium and large projects • Escalating challenges, proposing solutions • Identifying and raising project risks • Provide technical solutions to meet customer requirements • Producing high quality defined services, to form part of the service catalogue
Dec 14, 2022
Full time
Permanent position, 36.5 hours per week (1.0 FTE). We are seeking a Senior Analyst/Developer (back-end) for role within the Learning Systems Support team. This is an exciting opportunity to develop a career in the technology and platforms used to support teaching, learning and assessment in higher education. In this role, you will provide technical expertise in the development, support and implementation of teaching and learning systems used by nearly 30,000 students. The team works closely with colleagues across the institution to support applications such as Moodle, Mahara, Echo360, Turnitin, repositories in-house custom applications and other e-assessment tools. You'll be a subject matter expert in these tools and be able to develop and maintain functional and stable web applications and integrations, writing clean and well-documented code and provide technical support for the applications, liaise with 3rd party vendors, work to integrate systems and troubleshoot problems. In addition to excellent technical and customer service skills, you'll need to build collaborative relationships with a variety of key stakeholder departments in order to develop the technology platforms and meet the needs of our users. In return we will provide you with a great range of benefits which include an attractive pension scheme, 30 days holiday plus bank holidays and Christmas closure, some fantastic savings on a wide range of products and services, and excellent learning and development opportunities. At Warwick we are committed to supporting staff to achieve their potential. We currently hold the Athena SWAN Institutional Silver Award: a national initiative that recognizes the advancement of gender equality, representation, progression and success for all in academia. We are supportive of staff with caring responsibilities including a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities. We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so. We know that diversity fosters innovation and creativity, and therefore we encourage applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. As women and members of ethnic minority groups are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone. Interview Date: TBC. Job Description JOB PURPOSE To provide technical leadership for the enhancement of and operational support of the University's core Virtual Learning Environment (VLE) Moodle, Lecture Capture System (Echo360) and complementary learning, teaching and assessment solutions (e.g. Mahara ePortfolio, digital assessment tools, etc.). The role holder will provide technical expertise in the development, integration and support of these platforms, troubleshooting issues and applying relevant fixes, creating new features and working with internal stakeholders and external vendors to optimise, provide a coherent and robust service across the University. This role is a highly independent but collaborative one, building on existing relationships with a variety of key stakeholder departments and it expected that it will bring their own voice to the table and contributing ideas to the products and produce clean, scalable and well-documented code whilst providing outstanding customer service. It is expected that the role holder will be flexible and adaptable to working with and learning any new platforms and systems that may become part of the portfolio of applications supported by the department. DUTIES & RESPONSIBILITIES 1. Working on IT tasks • Responding to escalated ServiceNow calls and JIRA bugs with professionalism and timeliness by providing expert advice/operational support to users of the University's core VLE service (Moodle), Echo360 lecture capture system and complementary digital learning technologies in order for them to utilise systems to their full potential • Play a hands-on role as part of a small, specialist team to design, develop, test and maintain high quality web applications and backend/frontend services that fulfil business needs. • Working collaboratively to design, develop and test solutions. • Write documentation of new processes and products to facilitate knowledge sharing. • Strong focus on quality. Define and execute practices such as continuous integration and test-driven development to enable the rapid delivery of working software. • Communicating positively with users / customers, avoiding technical jargon • Solving technically complex challenges • Applying expertise to issues, implementing clean fixes • Responsible for ensuring confidentiality, integrity and availability for data. Following information security and data management policies ensuring, least privilege and information assurance • Ensuring appropriate levels of business continuity are factored into solutions and maintained during the solutions lifecycle • Monitoring of systems and reacting to alerts and abnormal behaviour • Liaison and escalation with internal developers and 3rd party vendors 2. Improving IT output • Identifying repeating or common issues, proposing, and implementing solutions to root cause fixes • Identifying training needs for self and in the team around technical disciplines and advising IDG leadership on development opportunity • Recommending Change Requests and preparing change documentation, representing Change at Change Advisory Board • Leading on managing risks around Lifecycle management of systems and services supported by the team • Develop and maintain the learning systems documentation regarding procedures, workflows and data • Document, ensure up-to-date information and co-ordinate Business Continuity best practice for all LS systems 3. Working on Projects • Key role in project teams, providing guidance and expertise on medium and large projects • Escalating challenges, proposing solutions • Identifying and raising project risks • Provide technical solutions to meet customer requirements • Producing high quality defined services, to form part of the service catalogue
