Position Overview We are seeking a skilled and motivated 2nd Line Service Desk Engineer to join our technical team. This role is responsible for providing second-line support, managing escalations from 1st Line Engineers, and assisting with project work both remotely and on-site. The ideal candidate will bring strong technical expertise, experience working within an MSP environment, and a customer-focused mindset. Key Responsibilities Provide 2nd Line support for customer hardware and software issues. Troubleshoot and resolve issues escalated from the 1st Line team. Respond to alerts from monitoring systems to perform proactive maintenance. Handle incoming customer calls and create support tickets when necessary. Mentor and support 1st Line Engineers with escalations and queries. Maintain accurate documentation of client environments, systems, and procedures. Perform on-site visits for installations, troubleshooting, and maintenance. Participate in and support infrastructure projects such as: System upgrades and migrations Virtualisation deployments Disaster recovery implementations Essential Skills & Experience Strong knowledge of Windows Desktop and Server environments. Proven experience with Microsoft 365 and Entra ID . Familiarity with Intune-managed devices. Good understanding of networking protocols (DNS, DHCP) and hardware (routers, switches, firewalls, access points). Ability to troubleshoot iOS and Android mobile devices. Experience with RMM , NGAV , MDR , and Email Security platforms. Excellent communication skills with the ability to explain technical issues in a clear, user-friendly manner. Excellent spoken and written English. Full, clean UK Driving Licence with the ability to travel to client sites as needed. Minimum 18 months of experience in an MSP environment . Desirable Qualifications Formal IT certifications are not required. we value practical experience and technical capability. However, relevant qualifications (e.g., Microsoft, CompTIA, Cisco) are a plus. Benefits Company pension Private medical and dental insurance Company events Minimal travel outside South-East London and Kent Career development and internal progression opportunities Working Hours Schedule: Monday to Friday Location: Primarily office-based with travel to client sites as required .
Jul 30, 2025
Full time
Position Overview We are seeking a skilled and motivated 2nd Line Service Desk Engineer to join our technical team. This role is responsible for providing second-line support, managing escalations from 1st Line Engineers, and assisting with project work both remotely and on-site. The ideal candidate will bring strong technical expertise, experience working within an MSP environment, and a customer-focused mindset. Key Responsibilities Provide 2nd Line support for customer hardware and software issues. Troubleshoot and resolve issues escalated from the 1st Line team. Respond to alerts from monitoring systems to perform proactive maintenance. Handle incoming customer calls and create support tickets when necessary. Mentor and support 1st Line Engineers with escalations and queries. Maintain accurate documentation of client environments, systems, and procedures. Perform on-site visits for installations, troubleshooting, and maintenance. Participate in and support infrastructure projects such as: System upgrades and migrations Virtualisation deployments Disaster recovery implementations Essential Skills & Experience Strong knowledge of Windows Desktop and Server environments. Proven experience with Microsoft 365 and Entra ID . Familiarity with Intune-managed devices. Good understanding of networking protocols (DNS, DHCP) and hardware (routers, switches, firewalls, access points). Ability to troubleshoot iOS and Android mobile devices. Experience with RMM , NGAV , MDR , and Email Security platforms. Excellent communication skills with the ability to explain technical issues in a clear, user-friendly manner. Excellent spoken and written English. Full, clean UK Driving Licence with the ability to travel to client sites as needed. Minimum 18 months of experience in an MSP environment . Desirable Qualifications Formal IT certifications are not required. we value practical experience and technical capability. However, relevant qualifications (e.g., Microsoft, CompTIA, Cisco) are a plus. Benefits Company pension Private medical and dental insurance Company events Minimal travel outside South-East London and Kent Career development and internal progression opportunities Working Hours Schedule: Monday to Friday Location: Primarily office-based with travel to client sites as required .
BRAND NEW 2ND LINE SUPPORT OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to 35,000 p/a plius benefits Opportunity to work with leading technologies within a growing MSP Hybrid working - 2 days in the Sheffield office, 3 days from home Late shift working Monday to Friday ABOUT THE CLIENT: Our client is a well-established Managed Service Provider based in Sheffield, supporting a wide range of clients across different sectors. With a strong reputation for technical excellence and customer satisfaction, they're now looking for a 2nd Line Support Engineer to strengthen their growing support function. A GLIMPSE AT THE BENEFITS / CULTURE: Comprehensive benefits package Hybrid working model, Supportive and inclusive team environment Ongoing training and development opportunities Clear progression pathways within the business 2ND LINE SUPPORT ENGINEER ROLE: As a 2nd Line Support Engineer, you'll play a key role in delivering high-quality technical support, resolving escalated issues, and ensuring service levels are consistently met. You'll work closely with the wider Service Desk team, contribute to service improvement initiatives, and support junior colleagues when required. The role requires someone comfortable working late shifts from Monday to Friday, providing essential cover for key client operations. KEY SKILLS / EXPERIENCE: Strong experience in a 2nd Line or similar support role Proficiency in Windows Server, Active Directory, and Office 365 Background working on a Service Desk with responsibility for SLA and KPI adherence Previous leadership, mentoring, or escalation handling experience Ability to troubleshoot a broad range of IT issues independently Strong communication and stakeholder management skills Comfortable with a hybrid working arrangement and committed to working late shifts TO BE CONSIDERED: Please either apply by clicking online or emailing (url removed). For further information please contact via (phone number removed) / (phone number removed). By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: 2nd Line Support / Windows Server / Active Directory / Office 365 / Service Desk / SLA / KPI / Leadership / MSP / Hybrid Working
Jul 25, 2025
Full time
BRAND NEW 2ND LINE SUPPORT OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to 35,000 p/a plius benefits Opportunity to work with leading technologies within a growing MSP Hybrid working - 2 days in the Sheffield office, 3 days from home Late shift working Monday to Friday ABOUT THE CLIENT: Our client is a well-established Managed Service Provider based in Sheffield, supporting a wide range of clients across different sectors. With a strong reputation for technical excellence and customer satisfaction, they're now looking for a 2nd Line Support Engineer to strengthen their growing support function. A GLIMPSE AT THE BENEFITS / CULTURE: Comprehensive benefits package Hybrid working model, Supportive and inclusive team environment Ongoing training and development opportunities Clear progression pathways within the business 2ND LINE SUPPORT ENGINEER ROLE: As a 2nd Line Support Engineer, you'll play a key role in delivering high-quality technical support, resolving escalated issues, and ensuring service levels are consistently met. You'll work closely with the wider Service Desk team, contribute to service improvement initiatives, and support junior colleagues when required. The role requires someone comfortable working late shifts from Monday to Friday, providing essential cover for key client operations. KEY SKILLS / EXPERIENCE: Strong experience in a 2nd Line or similar support role Proficiency in Windows Server, Active Directory, and Office 365 Background working on a Service Desk with responsibility for SLA and KPI adherence Previous leadership, mentoring, or escalation handling experience Ability to troubleshoot a broad range of IT issues independently Strong communication and stakeholder management skills Comfortable with a hybrid working arrangement and committed to working late shifts TO BE CONSIDERED: Please either apply by clicking online or emailing (url removed). For further information please contact via (phone number removed) / (phone number removed). By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: 2nd Line Support / Windows Server / Active Directory / Office 365 / Service Desk / SLA / KPI / Leadership / MSP / Hybrid Working
2nd/3rd Line Engineer Central London - Hybrid Up to £45,000 MSP Experience essential - IMMEDIATE START Are you a well-rounded 2nd/3rd Line Engineer looking to take on a challenging and dynamic role within a high-performing Managed Services Provider. This is a fantastic opportunity to join a team where no two days are the same - solving complex technical issues, working directly with clients, and staying hands-on across a broad tech stack. Key Responsibility: Supporting and managing escalated issues across 2nd and 3rd Line levels Windows Server OS, Active Directory, Group Policy Microsoft 365 Suite including SharePoint, Intune, Exchange Online Some Azure exposure (hybrid preferred), familiarity with AWS a bonus Virtualisation: Hyper-V, VMware Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPNs, VLANs. Hands on experience with routing, switching, and firewall management (WatchGuard experience is a big plus!) Server builds, maintenance, and troubleshooting Deployments and on-site installations Working on-site with a client once a week, representing the MSP and delivering top-tier support Key Requirements: A well rounded engineer with experience in a fast-paced MSP environment. Solid knowledge of M365, networking, and Windows server environments Comfortable with firewalls, particularly WatchGuard Strong client-facing skills and a problem-solving mindset Excellent communication and organisational abilities Confident being an escalation point in the team Desirable: Available to interview W/C 28th July & Immediate start Microsoft certifications Experience using Autotask ticketing system
Jul 25, 2025
Full time
2nd/3rd Line Engineer Central London - Hybrid Up to £45,000 MSP Experience essential - IMMEDIATE START Are you a well-rounded 2nd/3rd Line Engineer looking to take on a challenging and dynamic role within a high-performing Managed Services Provider. This is a fantastic opportunity to join a team where no two days are the same - solving complex technical issues, working directly with clients, and staying hands-on across a broad tech stack. Key Responsibility: Supporting and managing escalated issues across 2nd and 3rd Line levels Windows Server OS, Active Directory, Group Policy Microsoft 365 Suite including SharePoint, Intune, Exchange Online Some Azure exposure (hybrid preferred), familiarity with AWS a bonus Virtualisation: Hyper-V, VMware Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPNs, VLANs. Hands on experience with routing, switching, and firewall management (WatchGuard experience is a big plus!) Server builds, maintenance, and troubleshooting Deployments and on-site installations Working on-site with a client once a week, representing the MSP and delivering top-tier support Key Requirements: A well rounded engineer with experience in a fast-paced MSP environment. Solid knowledge of M365, networking, and Windows server environments Comfortable with firewalls, particularly WatchGuard Strong client-facing skills and a problem-solving mindset Excellent communication and organisational abilities Confident being an escalation point in the team Desirable: Available to interview W/C 28th July & Immediate start Microsoft certifications Experience using Autotask ticketing system
My client, a leading and accredited MSP is currently looking for an experienced helpdesk engineer to join their expanding service desk team. The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career. You will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective Problem Management. Hybrid working in London is on offer with 1 day remote and 4 days onsite per week. Requirements Responsibilities Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. You will be required to attend our client sites to provide IT Support as directed by your Line Manager. Essential Experience MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Essential Certification (Any one) MS-900 Microsoft 365 Fundamentals Certification AZ-900 Microsoft Azure Fundamentals Certification SC-900 Microsoft Security Fundamentals Certification Personal Skills Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette Benefits Hours: 7.5 hours a day on a rotating shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Plus your birthday off work once you have passed probation! Benefits: Competitive Package Offered Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client.
Jul 22, 2025
Full time
My client, a leading and accredited MSP is currently looking for an experienced helpdesk engineer to join their expanding service desk team. The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career. You will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective Problem Management. Hybrid working in London is on offer with 1 day remote and 4 days onsite per week. Requirements Responsibilities Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. You will be required to attend our client sites to provide IT Support as directed by your Line Manager. Essential Experience MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Essential Certification (Any one) MS-900 Microsoft 365 Fundamentals Certification AZ-900 Microsoft Azure Fundamentals Certification SC-900 Microsoft Security Fundamentals Certification Personal Skills Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette Benefits Hours: 7.5 hours a day on a rotating shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Plus your birthday off work once you have passed probation! Benefits: Competitive Package Offered Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client.
Role: Field IT Support Engineer (MSP Environment) Location: Bridgewater Salary: 33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you. The Role: As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ years in a technical support role (MSP experience a strong advantage) Solid knowledge of Windows 10/11, Office 365, Active Directory, and basic networking Experience supporting cloud platforms (e.g., Microsoft 365, Azure, etc.) Strong troubleshooting skills and a calm, methodical approach Full UK driving license and willingness to travel to client sites Ready to Apply? Send your CV now to be considered! Join us in delivering first-class IT solutions and making tech work for people. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 17, 2025
Full time
Role: Field IT Support Engineer (MSP Environment) Location: Bridgewater Salary: 33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you. The Role: As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ years in a technical support role (MSP experience a strong advantage) Solid knowledge of Windows 10/11, Office 365, Active Directory, and basic networking Experience supporting cloud platforms (e.g., Microsoft 365, Azure, etc.) Strong troubleshooting skills and a calm, methodical approach Full UK driving license and willingness to travel to client sites Ready to Apply? Send your CV now to be considered! Join us in delivering first-class IT solutions and making tech work for people. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line Support Engineer Up to 35,000 DOE London - Hybrid working (4 days onsite/in office, 1 day remote after passing probation) This role is a client facing role and you will be required to go to client sites around London. I am recruiting in London for multiple 2nd Line Support Engineers for a leading IT Managed Service Provider (MSP). The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 2nd Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 2nd Line Support Engineer Experience: MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Essential Certification (Any one) MS-900 Microsoft 365 Fundamentals Certification AZ-900 Microsoft Azure Fundamentals Certification SC-900 Microsoft Security Fundamentals Certification Personal Skills Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 2nd Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. You will be required to attend our client sites to provide IT Support as directed by your Line Manager. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Jul 17, 2025
Full time
2nd Line Support Engineer Up to 35,000 DOE London - Hybrid working (4 days onsite/in office, 1 day remote after passing probation) This role is a client facing role and you will be required to go to client sites around London. I am recruiting in London for multiple 2nd Line Support Engineers for a leading IT Managed Service Provider (MSP). The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 2nd Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 2nd Line Support Engineer Experience: MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Essential Certification (Any one) MS-900 Microsoft 365 Fundamentals Certification AZ-900 Microsoft Azure Fundamentals Certification SC-900 Microsoft Security Fundamentals Certification Personal Skills Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette 2nd Line Support Engineer Responsibilities: Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible. Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact. Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager. Log and assign tickets and monitor workloads for the other Service Desk team members. You will be required to attend our client sites to provide IT Support as directed by your Line Manager. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
2nd Line Support Engineer Permanent £30,000 £35,000 Coleshill (West Midlands) Hybrid This is a full-time, permanent role with a growing IT Managed Service Provider that s expanding its technical support team following continued growth and investment. You ll join a collaborative team of 12 engineers, providing support to a wide range of customers both remotely and on-site (mileage and expenses covered). This role offers exposure to a broad technical stack and is ideal for someone with MSP experience looking to develop their skills further. Key Responsibilities Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently Provide on-site support to customers when required (mileage and expenses paid) Key Requirements Previous experience in an MSP or similar fast-paced support environment Strong knowledge of Windows 10/11, Office 365, Azure AD and Intune Proficient in Active Directory administration and troubleshooting Good understanding of virtualisation technologies (VMware, Hyper-V) Familiarity with PBX systems, firewalls, routers and switches Experience with backup solutions and data recovery practices Excellent communication skills and confidence in supporting a variety of end users 2nd Line Support Engineer Permanent £30,000 £35,000 Coleshill (West Midlands) Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to Aaron Chiverton via the VIQU IT website or at (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Jul 17, 2025
Full time
2nd Line Support Engineer Permanent £30,000 £35,000 Coleshill (West Midlands) Hybrid This is a full-time, permanent role with a growing IT Managed Service Provider that s expanding its technical support team following continued growth and investment. You ll join a collaborative team of 12 engineers, providing support to a wide range of customers both remotely and on-site (mileage and expenses covered). This role offers exposure to a broad technical stack and is ideal for someone with MSP experience looking to develop their skills further. Key Responsibilities Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently Provide on-site support to customers when required (mileage and expenses paid) Key Requirements Previous experience in an MSP or similar fast-paced support environment Strong knowledge of Windows 10/11, Office 365, Azure AD and Intune Proficient in Active Directory administration and troubleshooting Good understanding of virtualisation technologies (VMware, Hyper-V) Familiarity with PBX systems, firewalls, routers and switches Experience with backup solutions and data recovery practices Excellent communication skills and confidence in supporting a variety of end users 2nd Line Support Engineer Permanent £30,000 £35,000 Coleshill (West Midlands) Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to Aaron Chiverton via the VIQU IT website or at (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Role: 2nd Line MSP Engineer Location: Reigate Salary: Up to 40,000 (DOE) Are you a confident and experienced 2nd Line Engineer looking to progress your career in a fast-paced Managed Service Provider (MSP) environment? We're looking for a proactive, client-focused IT professional to join our growing technical support team in Reigate . Key Responsibilities Provide 2nd line support for a diverse client base, handling escalated technical issues via phone, email, remote tools, and occasionally on-site. Troubleshoot and resolve problems related to Microsoft 365, Windows Server, Azure, Active Directory, networking, and end-user systems . Support desktop environments (Windows 10/11), laptops, printers, and mobile devices, including MDM (e.g. Intune). Assist with firewall/router configurations , switch management, and on-site network setups. Contribute to system upgrades, migrations, patching, and client project rollouts. Ensure timely resolution of support tickets in line with SLAs and best practice standards. What We're Looking For Proven experience in a 2nd line IT support role , ideally within an MSP environment. Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure, Intune , and desktop support. Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, firewalls, switches). Experience with remote support tools and ticketing systems. Excellent communication and client-facing skills. Ability to manage and prioritise workloads in a busy support environment. What's On Offer Competitive salary up to 40,000 , depending on experience Clear progression path within a growing MSP Ongoing training and certifications (Microsoft, CompTIA, etc.) Friendly and collaborative team environment Pension scheme and other standard company benefits Apply Now If you're ready to step into a varied and rewarding technical role where your skills will be valued and developed - we'd love to hear from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 17, 2025
Full time
Role: 2nd Line MSP Engineer Location: Reigate Salary: Up to 40,000 (DOE) Are you a confident and experienced 2nd Line Engineer looking to progress your career in a fast-paced Managed Service Provider (MSP) environment? We're looking for a proactive, client-focused IT professional to join our growing technical support team in Reigate . Key Responsibilities Provide 2nd line support for a diverse client base, handling escalated technical issues via phone, email, remote tools, and occasionally on-site. Troubleshoot and resolve problems related to Microsoft 365, Windows Server, Azure, Active Directory, networking, and end-user systems . Support desktop environments (Windows 10/11), laptops, printers, and mobile devices, including MDM (e.g. Intune). Assist with firewall/router configurations , switch management, and on-site network setups. Contribute to system upgrades, migrations, patching, and client project rollouts. Ensure timely resolution of support tickets in line with SLAs and best practice standards. What We're Looking For Proven experience in a 2nd line IT support role , ideally within an MSP environment. Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure, Intune , and desktop support. Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, firewalls, switches). Experience with remote support tools and ticketing systems. Excellent communication and client-facing skills. Ability to manage and prioritise workloads in a busy support environment. What's On Offer Competitive salary up to 40,000 , depending on experience Clear progression path within a growing MSP Ongoing training and certifications (Microsoft, CompTIA, etc.) Friendly and collaborative team environment Pension scheme and other standard company benefits Apply Now If you're ready to step into a varied and rewarding technical role where your skills will be valued and developed - we'd love to hear from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: 2nd Line IT Support Engineer Location: Huddersfield Salary: 28,000 - 35,000 Join a fast-paced, customer-focused IT Managed Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance. About the Role: As a 2nd Line Engineer, you will play a key role in resolving escalated technical issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support. Key Responsibilities: Troubleshoot and resolve escalated support issues (remote and on-site) Monitor client infrastructure using RMM tools and respond proactively Deliver project work to time and budget, following best practices Configure, install, and document IT hardware (e.g., servers, firewalls, laptops) Maintain and update system documentation and change logs Escalate complex issues to 3rd line support when necessary Support technologies including Windows Server, Microsoft 365, Azure, VMware/Hyper-V, ESET, SonicWall, and Meraki Identify sales opportunities and liaise with account managers Skills and Experience Essential: Minimum 2 years' experience in a fast-paced MSP or IT support environment Strong knowledge of Microsoft technologies (Server 2019+, 365, Azure) Experience with virtualization, networking, and security tools Excellent communication and problem-solving skills Ability to manage workload independently and meet tight deadlines Desirable: Microsoft 365 Certified: Administrator Expert (MS-102) Azure Administrator (AZ-104) or Network Engineer (AZ-700) Certifications in Acronis, ESET, Mimecast, VMware, Cisco (CCNA) Experience with tools such as HaloPSA, N-Central, Intune, Power BI What You'll Need: Strong customer service mindset A passion for learning and continuous improvement A proactive, detail-oriented approach UK driving licence and access to a vehicle (essential for site visits) If you're ready to take the next step in your IT career and want to be part of a driven, supportive, and forward-thinking team, we'd love to hear from you. Apply today In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 17, 2025
Full time
Job Title: 2nd Line IT Support Engineer Location: Huddersfield Salary: 28,000 - 35,000 Join a fast-paced, customer-focused IT Managed Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance. About the Role: As a 2nd Line Engineer, you will play a key role in resolving escalated technical issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support. Key Responsibilities: Troubleshoot and resolve escalated support issues (remote and on-site) Monitor client infrastructure using RMM tools and respond proactively Deliver project work to time and budget, following best practices Configure, install, and document IT hardware (e.g., servers, firewalls, laptops) Maintain and update system documentation and change logs Escalate complex issues to 3rd line support when necessary Support technologies including Windows Server, Microsoft 365, Azure, VMware/Hyper-V, ESET, SonicWall, and Meraki Identify sales opportunities and liaise with account managers Skills and Experience Essential: Minimum 2 years' experience in a fast-paced MSP or IT support environment Strong knowledge of Microsoft technologies (Server 2019+, 365, Azure) Experience with virtualization, networking, and security tools Excellent communication and problem-solving skills Ability to manage workload independently and meet tight deadlines Desirable: Microsoft 365 Certified: Administrator Expert (MS-102) Azure Administrator (AZ-104) or Network Engineer (AZ-700) Certifications in Acronis, ESET, Mimecast, VMware, Cisco (CCNA) Experience with tools such as HaloPSA, N-Central, Intune, Power BI What You'll Need: Strong customer service mindset A passion for learning and continuous improvement A proactive, detail-oriented approach UK driving licence and access to a vehicle (essential for site visits) If you're ready to take the next step in your IT career and want to be part of a driven, supportive, and forward-thinking team, we'd love to hear from you. Apply today In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: Projects engineer 2nd line Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 45k per annum DOE Benefits: 25 + company pension Training: Tailored career path with industry vendor training Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE AN IMPACT You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi-strand, complex systems migrations, and security hardening. These projects typically include the implementation of Office 365, EMS (including Intune, Conditional Access, Autopilot and many other 365 security features), Mimecast, Azure platform and Hosted Telephony. Your successful delivery of projects will help our clients achieve the IT roadmap we help set out as well as meet their demands, whether thats due to growth, business change or even an office move. WHO WE ARE LOOKING FOR You have at least 5 years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems You are patient, empathetic and able to communicate technical concepts to non- technical users. You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail). Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot. Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration. Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Proficiency in Windows OS (10 and 11) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN. Interest and exposure to security, including firewalls and Windows security for servers and workstations. IND-LET
Jul 17, 2025
Full time
Job Title: Projects engineer 2nd line Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 45k per annum DOE Benefits: 25 + company pension Training: Tailored career path with industry vendor training Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE AN IMPACT You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi-strand, complex systems migrations, and security hardening. These projects typically include the implementation of Office 365, EMS (including Intune, Conditional Access, Autopilot and many other 365 security features), Mimecast, Azure platform and Hosted Telephony. Your successful delivery of projects will help our clients achieve the IT roadmap we help set out as well as meet their demands, whether thats due to growth, business change or even an office move. WHO WE ARE LOOKING FOR You have at least 5 years' experience in a commercial IT Support environment, preferably within an MSP and a strong understanding of computer hardware, software, networking, and operating systems You are patient, empathetic and able to communicate technical concepts to non- technical users. You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH Proficiency in Microsoft Office 365 services and email services (Exchange, Exchange Online, Mimecast, Gmail). Familiarity with Intune, including Device Management, Conditional Access Policies, and Autopilot. Knowledge of Jamf, SharePoint Online, Teams setup, and Microsoft Azure administration. Experience with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles. Proficiency in Windows OS (10 and 11) and understanding of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN. Interest and exposure to security, including firewalls and Windows security for servers and workstations. IND-LET
Job Description: 3rd line service desk engineer Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET
Jul 17, 2025
Full time
Job Description: 3rd line service desk engineer Location: Borehamwood( Hybrid) Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET
Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to 35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission is to provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and direct liaison with clients for high-priority incidents. Configure, deploy, and maintain hardware and software solutions (workstations, servers, firewalls, etc.). Lead or assist in delivering IT infrastructure projects (e.g., server migrations, Office 365 deployments, network upgrades). Monitor system performance and proactively address potential issues. Maintain clear documentation for client environments and internal knowledge base. Support and contribute to internal training and mentoring of junior staff. Ensure compliance with security best practices and company standards. Provide on-call or out-of-hours support on a rota basis, when required. Required Skills & Experience Proven experience in a 2nd or 3rd line support role, ideally within an MSP environment. Strong knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Azure AD). Virtualisation (Hyper-V and/or VMware). Networking (TCP/IP, VLANs, firewalls, VPNs, switches, routers). Backup and disaster recovery solutions (e.g., Veeam, Datto, Acronis). Familiarity with RMM tools, PSA systems (e.g., ConnectWise, Autotask), and ticketing platforms. Excellent troubleshooting and customer service skills. Full UK driving licence and access to own vehicle (travel to client sites may be required). Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, MCSA/MCSE) CompTIA Network+ / Security+ ITIL Foundation In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jul 15, 2025
Full time
Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to 35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission is to provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and direct liaison with clients for high-priority incidents. Configure, deploy, and maintain hardware and software solutions (workstations, servers, firewalls, etc.). Lead or assist in delivering IT infrastructure projects (e.g., server migrations, Office 365 deployments, network upgrades). Monitor system performance and proactively address potential issues. Maintain clear documentation for client environments and internal knowledge base. Support and contribute to internal training and mentoring of junior staff. Ensure compliance with security best practices and company standards. Provide on-call or out-of-hours support on a rota basis, when required. Required Skills & Experience Proven experience in a 2nd or 3rd line support role, ideally within an MSP environment. Strong knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Azure AD). Virtualisation (Hyper-V and/or VMware). Networking (TCP/IP, VLANs, firewalls, VPNs, switches, routers). Backup and disaster recovery solutions (e.g., Veeam, Datto, Acronis). Familiarity with RMM tools, PSA systems (e.g., ConnectWise, Autotask), and ticketing platforms. Excellent troubleshooting and customer service skills. Full UK driving licence and access to own vehicle (travel to client sites may be required). Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, MCSA/MCSE) CompTIA Network+ / Security+ ITIL Foundation In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Join a UK-based MSP/MSSP, passionate about delivering exceptional IT services and solutions. With a team which thrives on collaboration, innovation, and ensuring their clients succeed through technology. As a part of the team, you ll work in a fast-paced, engaging environment where you ll have the opportunity to grow your skills and advance your career. Overview Are you a driven 2nd Line Support Engineer with IT MSP experience looking to join a dynamic Service Desk team. The successful candidate will work alongside other Service Desk members to provide advanced technical support to clients, resolving escalated incidents and ensuring seamless IT operations for businesses of all sizes. This role is ideal for an engineer with a passion for troubleshooting, delivering outstanding customer service, and working with a variety of technologies in a fast-paced MSP/MSSP environment. Key Responsibilities Incident and Service Request Management Act as a primary escalation point for 1st Line Support Engineers for technical issues requiring advanced troubleshooting. Diagnose, troubleshoot, and resolve complex technical incidents related to desktops, servers, networks, and cloud services. Handle and resolve service requests efficiently while meeting or exceeding SLAs. Technical Support Provide support for a wide range of client environments, including Windows Server, Microsoft 365, networking equipment, and business-critical applications. Perform root cause analysis for recurring incidents and implement permanent solutions. Maintain, monitor, and configure IT infrastructure, including servers, storage devices, switches, and firewalls. Collaboration and Escalations Work closely with the Service Desk Team Leader to ensure high levels of service delivery. Collaborate with Solutions Engineers and Pre-Sales/3rd Line Engineers for more complex client requirements or escalations. Provide technical guidance to 1st Line Support Engineers, assisting with their development and knowledge growth. Documentation and Reporting Ensure all tickets, incidents, and requests are fully documented in the ticketing system. Maintain accurate and up-to-date client documentation, including infrastructure diagrams and asset inventories. Contribute to internal knowledge bases, ensuring the team has access to comprehensive troubleshooting resources. Required Skills and Experience Technical Skills: Operating Systems: Proficient in Microsoft Windows 10/11 and Windows Server (2016/2019/2022), MacOS. Cloud Platforms: Strong experience with Microsoft 365 administration, including Exchange Online, SharePoint, and Teams. Networking: Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, and VPNs. Troubleshooting: Proficient in diagnosing and resolving issues related to hardware, software, and networks. Security: Awareness of cybersecurity principles, antivirus tools, and access control best practices. Remote Monitoring Tools: Experience with RMM (Remote Monitoring and Management) platforms and ticketing systems. Soft Skills: Excellent problem-solving and analytical thinking abilities. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Highly organised with the ability to prioritise tasks effectively in a fast-paced environment. Exceptional customer service skills and a proactive, solution-focused mindset. Experience: Minimum 2+ years of experience in a 2nd Line IT Support role. Experience working within an MSP or MSSP environment. Proven ability to work with and troubleshoot Apple and Windows-based systems, Microsoft 365, and networking environments. Certifications (Desirable): CompTIA Network+ / Security+ Microsoft Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Any additional certifications in cybersecurity or cloud platforms (e.g., AWS, Azure) WE CANNOT OFFER SPONSOPSHIP AT THIS OR ANY TIME
Mar 18, 2025
Full time
Join a UK-based MSP/MSSP, passionate about delivering exceptional IT services and solutions. With a team which thrives on collaboration, innovation, and ensuring their clients succeed through technology. As a part of the team, you ll work in a fast-paced, engaging environment where you ll have the opportunity to grow your skills and advance your career. Overview Are you a driven 2nd Line Support Engineer with IT MSP experience looking to join a dynamic Service Desk team. The successful candidate will work alongside other Service Desk members to provide advanced technical support to clients, resolving escalated incidents and ensuring seamless IT operations for businesses of all sizes. This role is ideal for an engineer with a passion for troubleshooting, delivering outstanding customer service, and working with a variety of technologies in a fast-paced MSP/MSSP environment. Key Responsibilities Incident and Service Request Management Act as a primary escalation point for 1st Line Support Engineers for technical issues requiring advanced troubleshooting. Diagnose, troubleshoot, and resolve complex technical incidents related to desktops, servers, networks, and cloud services. Handle and resolve service requests efficiently while meeting or exceeding SLAs. Technical Support Provide support for a wide range of client environments, including Windows Server, Microsoft 365, networking equipment, and business-critical applications. Perform root cause analysis for recurring incidents and implement permanent solutions. Maintain, monitor, and configure IT infrastructure, including servers, storage devices, switches, and firewalls. Collaboration and Escalations Work closely with the Service Desk Team Leader to ensure high levels of service delivery. Collaborate with Solutions Engineers and Pre-Sales/3rd Line Engineers for more complex client requirements or escalations. Provide technical guidance to 1st Line Support Engineers, assisting with their development and knowledge growth. Documentation and Reporting Ensure all tickets, incidents, and requests are fully documented in the ticketing system. Maintain accurate and up-to-date client documentation, including infrastructure diagrams and asset inventories. Contribute to internal knowledge bases, ensuring the team has access to comprehensive troubleshooting resources. Required Skills and Experience Technical Skills: Operating Systems: Proficient in Microsoft Windows 10/11 and Windows Server (2016/2019/2022), MacOS. Cloud Platforms: Strong experience with Microsoft 365 administration, including Exchange Online, SharePoint, and Teams. Networking: Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, and VPNs. Troubleshooting: Proficient in diagnosing and resolving issues related to hardware, software, and networks. Security: Awareness of cybersecurity principles, antivirus tools, and access control best practices. Remote Monitoring Tools: Experience with RMM (Remote Monitoring and Management) platforms and ticketing systems. Soft Skills: Excellent problem-solving and analytical thinking abilities. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Highly organised with the ability to prioritise tasks effectively in a fast-paced environment. Exceptional customer service skills and a proactive, solution-focused mindset. Experience: Minimum 2+ years of experience in a 2nd Line IT Support role. Experience working within an MSP or MSSP environment. Proven ability to work with and troubleshoot Apple and Windows-based systems, Microsoft 365, and networking environments. Certifications (Desirable): CompTIA Network+ / Security+ Microsoft Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Any additional certifications in cybersecurity or cloud platforms (e.g., AWS, Azure) WE CANNOT OFFER SPONSOPSHIP AT THIS OR ANY TIME
Our client, a leading business in the Technology sector is seeking a 2nd Line Engineer to join them on a full-time, permanent basis. Working closely with the Help Desk team, our client is looking for a 2nd Line Engineer to join the business on a permanent basis, providing a high level of technical support to a broad range of clients. The ideal candidate will have strong technical background where you have become used to working on both day-to-day support and project work for clients across a multitude of industries. Key Responsibilities: - Working towards SLAs when supporting a broad range of client with technical support calls - Troubleshooting technical faults and issues - Remote project work undertaken by the help desk - Be the first point of contact for clients, outlining any technical faults or queries in a helpful and clear manner - Be the go-to for 1st Line Engineers whilst escalating technical faults to 3rd Line Engineers - Manage relationships with clients Key Experience: - A minimum of 2 years experience in a 2nd Line Engineer role - Previous MSP experience is advantageous although not essential - Confident working both remotely and on client-sites - Able to work on both project work and day-to-day support tasks - Active Director - DNS / DHCP - Understanding of Windows 10 and 11 - Hyper-V - Good networking experience This is an excellent opportunity where you will be working with a broad range of clients, working for a well-regarded MSP who have a strong reptation in their field. CVs are being reviewed, so please apply now for immediate consideration.
Mar 18, 2025
Full time
Our client, a leading business in the Technology sector is seeking a 2nd Line Engineer to join them on a full-time, permanent basis. Working closely with the Help Desk team, our client is looking for a 2nd Line Engineer to join the business on a permanent basis, providing a high level of technical support to a broad range of clients. The ideal candidate will have strong technical background where you have become used to working on both day-to-day support and project work for clients across a multitude of industries. Key Responsibilities: - Working towards SLAs when supporting a broad range of client with technical support calls - Troubleshooting technical faults and issues - Remote project work undertaken by the help desk - Be the first point of contact for clients, outlining any technical faults or queries in a helpful and clear manner - Be the go-to for 1st Line Engineers whilst escalating technical faults to 3rd Line Engineers - Manage relationships with clients Key Experience: - A minimum of 2 years experience in a 2nd Line Engineer role - Previous MSP experience is advantageous although not essential - Confident working both remotely and on client-sites - Able to work on both project work and day-to-day support tasks - Active Director - DNS / DHCP - Understanding of Windows 10 and 11 - Hyper-V - Good networking experience This is an excellent opportunity where you will be working with a broad range of clients, working for a well-regarded MSP who have a strong reptation in their field. CVs are being reviewed, so please apply now for immediate consideration.
Role: 2nd Line Support Engineer Salary: Dependent on experience Location: Northampton (on-site working) As a 2nd Line Engineer, you will be responsible for providing 2nd line support to customers as part of a large service desk team. You will ensure that you provide support to customers and provide solutions to 2nd line issues. Skills & experience required Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, O365 Good knowledge of Windows desktop operating systems Previous experience of supporting Microsoft stack technologies. Experience of working for IT Service/MSP organisations Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter. It is vital that you are local to the Northampton area due to the requirement of being onsite. If you are interested in the role and would like to apply, please click on the link for immediate consideration.
Mar 18, 2025
Full time
Role: 2nd Line Support Engineer Salary: Dependent on experience Location: Northampton (on-site working) As a 2nd Line Engineer, you will be responsible for providing 2nd line support to customers as part of a large service desk team. You will ensure that you provide support to customers and provide solutions to 2nd line issues. Skills & experience required Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, O365 Good knowledge of Windows desktop operating systems Previous experience of supporting Microsoft stack technologies. Experience of working for IT Service/MSP organisations Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter. It is vital that you are local to the Northampton area due to the requirement of being onsite. If you are interested in the role and would like to apply, please click on the link for immediate consideration.
Service Desk Manager - Leeds - 50,000 DOE Role: IT Service Desk Manager Area: Leeds Salary: 50,000 We are currently recruiting for a Service Desk Manager for our MSP client. As the Service Desk Manager, you will be responsible for overseeing the day-to-day operations of our client's Service Desk team, ensuring a high level of customer satisfaction and efficient resolution of IT incidents and service requests. Key Responsibilities: Lead a team of 1st & 2nd line engineers Manage incident and service request queues, ensuring tickets are handled in accordance with Service Level Agreements (SLAs). Remain hands on as the senior escalation point for complex technical issues or customer concerns. Monitor team performance and conduct regular reviews. Assist in training and onboarding of new team members. Key Requirements: Proven experience in a Service Desk or IT Support role, with at least 2 years in a management or leadership position. Strong technical knowledge across a range of IT systems, hardware, and software, with the ability to troubleshoot and support a variety of technologies. Experience managing ITIL-based processes (Incident Management, Change Management, etc.) and familiarity with Service Desk software. Strong ITIL Knowledge (Certification Preferred). Experience in a Managed Service Provider environment In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 09, 2025
Full time
Service Desk Manager - Leeds - 50,000 DOE Role: IT Service Desk Manager Area: Leeds Salary: 50,000 We are currently recruiting for a Service Desk Manager for our MSP client. As the Service Desk Manager, you will be responsible for overseeing the day-to-day operations of our client's Service Desk team, ensuring a high level of customer satisfaction and efficient resolution of IT incidents and service requests. Key Responsibilities: Lead a team of 1st & 2nd line engineers Manage incident and service request queues, ensuring tickets are handled in accordance with Service Level Agreements (SLAs). Remain hands on as the senior escalation point for complex technical issues or customer concerns. Monitor team performance and conduct regular reviews. Assist in training and onboarding of new team members. Key Requirements: Proven experience in a Service Desk or IT Support role, with at least 2 years in a management or leadership position. Strong technical knowledge across a range of IT systems, hardware, and software, with the ability to troubleshoot and support a variety of technologies. Experience managing ITIL-based processes (Incident Management, Change Management, etc.) and familiarity with Service Desk software. Strong ITIL Knowledge (Certification Preferred). Experience in a Managed Service Provider environment In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: 2nd Line Support Location: Harlow, UK Our client is an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to shape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for an individual to play a pivotal role in building a company that values innovation, collaboration, and excellence. Position Summary: They are seeking a highly motivated and skilled Tech Support Engineer with proven experience of 2nd line support. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you. Key Responsibilities: Provide technical support to resolve hardware, software, and network-related issues. Configure and maintain Microsoft 365, Azure, Intune, and Teams services. Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, including WatchGuard and Palo Alto firewalls. Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams. Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune. Optimize and troubleshoot Windows Server environments (Apply online only and virtualization platforms such as Hyper-V. Utilize RMM tools for proactive system maintenance and monitoring. Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs. Stay updated with emerging technologies to enhance service offerings. Qualifications & Skills: Proven experience as an IT Systems Engineer or in a similar technical support role. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Hands-on experience with Microsoft 365, Azure, Intune, and Teams. Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management (WatchGuard, Palo Alto preferred). Proficiency in managing Windows Server environments (Apply online only , Active Directory, AD Sync, and Group Policy. Familiarity with virtualization technologies such as Hyper-V. Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools. Desirable: Microsoft Certifications. Exposure to ITIL or other ITSM frameworks. Minimum Requirements: Must be a UK resident with a valid driver's license and own car available for business use. 2-3 years of experience working at an MSP, with both onsite and support desk experience. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal and professional growth in a collaborative and supportive environment. Work on cutting-edge technologies and innovative projects. Competitive salary and benefits package. A workplace culture that values curiosity, adaptability, and a passion for technology. How to Apply: If you are a tech enthusiast with a drive to innovate and grow, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and why you're the perfect fit for our team. INDREC
Mar 09, 2025
Full time
Job Title: 2nd Line Support Location: Harlow, UK Our client is an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to shape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for an individual to play a pivotal role in building a company that values innovation, collaboration, and excellence. Position Summary: They are seeking a highly motivated and skilled Tech Support Engineer with proven experience of 2nd line support. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you. Key Responsibilities: Provide technical support to resolve hardware, software, and network-related issues. Configure and maintain Microsoft 365, Azure, Intune, and Teams services. Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, including WatchGuard and Palo Alto firewalls. Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams. Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune. Optimize and troubleshoot Windows Server environments (Apply online only and virtualization platforms such as Hyper-V. Utilize RMM tools for proactive system maintenance and monitoring. Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs. Stay updated with emerging technologies to enhance service offerings. Qualifications & Skills: Proven experience as an IT Systems Engineer or in a similar technical support role. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Hands-on experience with Microsoft 365, Azure, Intune, and Teams. Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management (WatchGuard, Palo Alto preferred). Proficiency in managing Windows Server environments (Apply online only , Active Directory, AD Sync, and Group Policy. Familiarity with virtualization technologies such as Hyper-V. Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools. Desirable: Microsoft Certifications. Exposure to ITIL or other ITSM frameworks. Minimum Requirements: Must be a UK resident with a valid driver's license and own car available for business use. 2-3 years of experience working at an MSP, with both onsite and support desk experience. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal and professional growth in a collaborative and supportive environment. Work on cutting-edge technologies and innovative projects. Competitive salary and benefits package. A workplace culture that values curiosity, adaptability, and a passion for technology. How to Apply: If you are a tech enthusiast with a drive to innovate and grow, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and why you're the perfect fit for our team. INDREC
About us Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions. What we're looking for: We are currently looking for a London based, Field IT Support Engineer to join our busy Managed Services team, to help support clients with field visits primarily in London and surrounding areas. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you ll find out when you join our Field Services team, you ll never be on your own , our engineers have a wealth of experience and knowledge to share and support your growth. We ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you re looking for that next step of your career then this role could be perfect for you. All candidates must possess: A desire to learn and further their skills by working towards industry recognised certifications Excellent written and spoken communication skills Extreme professionalism and personal presentation An ability to work independently and perform their own research Excellent organisational skills including the ability to manage and prioritise their workload As this role is field based, it is a requirement to have a full UK driving licence. Candidates are expected to be competent in the following: Providing high quality 1st and 2nd line support All aspects of Windows desktop & application support to All aspects of tablet and mobile device support Basic network troubleshooting incl. ping and traceroute. Administering Microsoft Active Directory, Exchange Server & Office 365. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We love a success story our Managing Director started with us as an engineer! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
Mar 09, 2025
Full time
About us Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions. What we're looking for: We are currently looking for a London based, Field IT Support Engineer to join our busy Managed Services team, to help support clients with field visits primarily in London and surrounding areas. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you ll find out when you join our Field Services team, you ll never be on your own , our engineers have a wealth of experience and knowledge to share and support your growth. We ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you re looking for that next step of your career then this role could be perfect for you. All candidates must possess: A desire to learn and further their skills by working towards industry recognised certifications Excellent written and spoken communication skills Extreme professionalism and personal presentation An ability to work independently and perform their own research Excellent organisational skills including the ability to manage and prioritise their workload As this role is field based, it is a requirement to have a full UK driving licence. Candidates are expected to be competent in the following: Providing high quality 1st and 2nd line support All aspects of Windows desktop & application support to All aspects of tablet and mobile device support Basic network troubleshooting incl. ping and traceroute. Administering Microsoft Active Directory, Exchange Server & Office 365. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We love a success story our Managing Director started with us as an engineer! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
We're excited to be partnering with an expanding MSP looking for a Service Desk Manager to lead and grow their technical support team. This is an excellent opportunity for a skilled 2nd Line Engineer or current Team Leader to take the next step in their career. Responsibilities: As the Service Desk Manager, you'll lead and manage a talented team, ensuring exceptional technical support and maintaining high standards of service delivery. While you'll still be involved in hands-on IT support, you'll also take on key responsibilities such as mentoring, training, and refining processes. What We're Looking For: Experience within an MSP and a strong technical background Proficiency in supporting Microsoft 365, Windows, and network infrastructure A proactive, "can-do" attitude Excellent communication and customer service skills Prior leadership or management experience What's in It for You: Competitive salary ( 40,000 - 50,000) Hybrid working - flexibility to work from home and the office Clear career progression and a pathway into senior roles Paid certifications and training opportunities Private medical cover and sick pay A collaborative, supportive team environment If you're ready to step into a management role and help shape the future of a fast-growing MSP, send your CV for immediate consideration! At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.
Mar 08, 2025
Full time
We're excited to be partnering with an expanding MSP looking for a Service Desk Manager to lead and grow their technical support team. This is an excellent opportunity for a skilled 2nd Line Engineer or current Team Leader to take the next step in their career. Responsibilities: As the Service Desk Manager, you'll lead and manage a talented team, ensuring exceptional technical support and maintaining high standards of service delivery. While you'll still be involved in hands-on IT support, you'll also take on key responsibilities such as mentoring, training, and refining processes. What We're Looking For: Experience within an MSP and a strong technical background Proficiency in supporting Microsoft 365, Windows, and network infrastructure A proactive, "can-do" attitude Excellent communication and customer service skills Prior leadership or management experience What's in It for You: Competitive salary ( 40,000 - 50,000) Hybrid working - flexibility to work from home and the office Clear career progression and a pathway into senior roles Paid certifications and training opportunities Private medical cover and sick pay A collaborative, supportive team environment If you're ready to step into a management role and help shape the future of a fast-growing MSP, send your CV for immediate consideration! At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.
IT Support Engineer - Kent - £30,000 per annum + Excellent benefits + career development Overview: An excellent opportunity has arisen with a large MSP based in Kent for a 1st Line Support Engineer to be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. You will be supporting a client based in the US and therefore will be required to support their working hours. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ years experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN Passionate about IT and providing customer service Package: £30,000-£35,000 depending on skills and experience 25 days holiday + bank holidays Workplace pension scheme Internal Trainings Company Events Onsite Parking Office hours 8 till 6. Working hours are Monday Friday 3:30pm-11pm. The role is full time in the office + many more benefits
Mar 08, 2025
Full time
IT Support Engineer - Kent - £30,000 per annum + Excellent benefits + career development Overview: An excellent opportunity has arisen with a large MSP based in Kent for a 1st Line Support Engineer to be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. You will be supporting a client based in the US and therefore will be required to support their working hours. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ years experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN Passionate about IT and providing customer service Package: £30,000-£35,000 depending on skills and experience 25 days holiday + bank holidays Workplace pension scheme Internal Trainings Company Events Onsite Parking Office hours 8 till 6. Working hours are Monday Friday 3:30pm-11pm. The role is full time in the office + many more benefits
