Job ID: Amazon EU SARL (Germany Branch) - D70 This job can be based in London, Munich, Madrid. We are seeking a dynamic and experienced professional to join our EU Books team. In this senior role, you will serve as the EU lead Account Manager (internal job title: Strategic Brand Specialist) for our Amazon Vendor Service (AVS) program and manage one of our biggest and most strategic vendors in Books, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon. You will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendors, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection and promotional activities across categories, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service. Key job responsibilities Core Service: - Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Consumables. - Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction. - Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience. - Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions - Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities. - Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources. - As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships. - Identify new growth opportunities and create customized solutions for scaling across the organization. - Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions. Project Work - Lead key projects across EU Books (Print and Digital GLs) and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results. Applications must include a CV in English for consideration. About the team We are a dynamic and forward-thinking team dedicated to transforming the online book discovery and purchasing experience across Europe. Working with the most prestigious publishing houses and independent publishers, we create exceptional literary experiences that delight millions of readers every day while pioneering new ways for readers to discover and engage with books in all formats. We are a team that builds strong, lasting relationships with publishers bringing their catalogs to millions of Amazon customers. From contemporary bestsellers to timeless classics, from academic texts to children's literature, we curate a comprehensive selection that serves every reader. We foster a culture of collaboration, continuous learning, and bold thinking, where team members are empowered to innovate and grow. We're passionate about supporting authors voices, while helping readers find their next great read. If you are excited about shaping the future of books, building strategic partnerships with major publishers, and creating innovative solutions for readers in a fast-paced, customer-obsessed environment, we'd love to hear from you. BASIC QUALIFICATIONS - Bachelor's/Master's degree preferably in Business Administration, Finance, Economics, Marketing or a similar program. - Passionate about Account Management and with minimum 6 years experience of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics. - Several years of professional experience in managing a business with P&L responsibilities. - Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers. - Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment. - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment - Solid social skills to build relationships both internally and externally - Previous experience in managing large-scale projects end-to-end with large teams involved. - Excellent written and verbal communication (English, minimum C1 level). - Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook) PREFERRED QUALIFICATIONS - Proficiency in Spanish or German languages - Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems - Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions. - A Master's degree (preferably in business management)/ MBA from a leading business school is beneficial - An entrepreneurial way of thinking and a strong hands-on, results driven mentality - Experience in the Books industry is highly beneficial, as it provides valuable insights into managing vendors and understanding consumer behavior in related markets.markets Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Jul 03, 2025
Full time
Job ID: Amazon EU SARL (Germany Branch) - D70 This job can be based in London, Munich, Madrid. We are seeking a dynamic and experienced professional to join our EU Books team. In this senior role, you will serve as the EU lead Account Manager (internal job title: Strategic Brand Specialist) for our Amazon Vendor Service (AVS) program and manage one of our biggest and most strategic vendors in Books, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon. You will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendors, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection and promotional activities across categories, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service. Key job responsibilities Core Service: - Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Consumables. - Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction. - Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience. - Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions - Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities. - Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources. - As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships. - Identify new growth opportunities and create customized solutions for scaling across the organization. - Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions. Project Work - Lead key projects across EU Books (Print and Digital GLs) and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results. Applications must include a CV in English for consideration. About the team We are a dynamic and forward-thinking team dedicated to transforming the online book discovery and purchasing experience across Europe. Working with the most prestigious publishing houses and independent publishers, we create exceptional literary experiences that delight millions of readers every day while pioneering new ways for readers to discover and engage with books in all formats. We are a team that builds strong, lasting relationships with publishers bringing their catalogs to millions of Amazon customers. From contemporary bestsellers to timeless classics, from academic texts to children's literature, we curate a comprehensive selection that serves every reader. We foster a culture of collaboration, continuous learning, and bold thinking, where team members are empowered to innovate and grow. We're passionate about supporting authors voices, while helping readers find their next great read. If you are excited about shaping the future of books, building strategic partnerships with major publishers, and creating innovative solutions for readers in a fast-paced, customer-obsessed environment, we'd love to hear from you. BASIC QUALIFICATIONS - Bachelor's/Master's degree preferably in Business Administration, Finance, Economics, Marketing or a similar program. - Passionate about Account Management and with minimum 6 years experience of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics. - Several years of professional experience in managing a business with P&L responsibilities. - Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers. - Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment. - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment - Solid social skills to build relationships both internally and externally - Previous experience in managing large-scale projects end-to-end with large teams involved. - Excellent written and verbal communication (English, minimum C1 level). - Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook) PREFERRED QUALIFICATIONS - Proficiency in Spanish or German languages - Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems - Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions. - A Master's degree (preferably in business management)/ MBA from a leading business school is beneficial - An entrepreneurial way of thinking and a strong hands-on, results driven mentality - Experience in the Books industry is highly beneficial, as it provides valuable insights into managing vendors and understanding consumer behavior in related markets.markets Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Hours: 3 days per week (minimum one day per week in Central London office) Reports to: CEO Liaises with: Company Executive Management, Senior Leadership Team Preferred start date : TBC The Opportunity: We are a leading independent communications agency for the arts based in the heart of London, specialising in promoting cultural organisations and individuals across a variety of sectors, including art, music, festivals, prizes, museums, and books. Following a buy-out from the founding team in 2018, the business is owned by its management team. Since 2020 Midas has included a subsidiary, The Bks Agency, which provides agenting and literary representation to authors within the publishing industry. In 2024 the Midas Group became the parent company of Midas and The Bks Agency. Also in 2024, the business became international by opening up Midas US in New York. We are 35 years young this year, and our vision for the company is still expanding, as we consolidate our Marketing and PR offering in the UK and our newly opened US office. As we continue to grow, we are looking for an ambitious, driven, and experienced Sales Director to join our team and lead new business acquisition across all cultural sectors. This is an exciting opportunity for someone with a strong sales background to make a significant impact on the business's growth, while also benefiting from a rewarding commission-based compensation structure. Our clients include the likes of Affordable Art Fair, Association of British Orchestras and BookTrust, festivals such as Henley Festival, S.O.U.L. Fest and Cliveden Literature Festival, literary prizes like the Windham Campbell Prizes, Dylan Thomas Prize and Wolfson History Prize, publishing industry comms for The London Book Fair, and with publishers including Headline, Pan Macmillan, Penguin Random House, Oxford Children's, and Dialogue plus leading authors such as Patricia Cornwell and Maggie O'Farrell. Who We Are Looking For: We are seeking a strategic and results-oriented Sales Director who is passionate about culture and has a deep understanding of the sector. You'll be an excellent communicator, highly skilled at identifying new business opportunities, building lasting relationships, and driving revenue growth. With a proactive, entrepreneurial mindset, you will thrive in a creative environment and be motivated by the chance to work with the best in the business. Key Responsibilities: New Business Development: Identify and approach potential clients across the arts, books, dance, music, theatre, museums, and broader cultural sectors, using a variety of methods including proactive networking, outreach, and market research. Relationship Building: Cultivate and maintain strong, long-term relationships with key decision-makers in target organisations and with individual clients and broader industry stakeholders. Sales Strategy: Develop and implement a robust sales strategy that aligns with the agency's growth objectives, ensuring a steady pipeline of new business opportunities. Pitching & Presentations: Lead the pitch process from initial contact to close, delivering compelling presentations and proposals tailored to the unique needs of each client. Collaboration: Work closely with internal teams to ensure smooth transitions from sales to account management, ensuring client satisfaction and the successful execution of projects. Market Intelligence: Stay informed about trends and developments in the cultural sector, and use this knowledge to refine sales strategies and identify emerging opportunities. Reporting: Track and report on sales activities and progress, providing regular updates to senior management and adjusting strategies as necessary. Implement and utilize CRM software and other resources where appropriate. Skills & Experience: - Proven track record in sales and new business development, ideally within the cultural sector or a related field (e.g., arts, media, entertainment, or nonprofit). - Experience working with a wide range of clients in the arts and cultural sectors, with a deep understanding of their unique challenges and opportunities. - Strong negotiation and closing skills, with the ability to convert leads into long-term, successful partnerships. - Excellent presentation and communication skills, both written and verbal. - Self-motivated and able to work independently, as well as part of a collaborative team. - Knowledge of the London and wider UK cultural landscape and established networks within arts organisations, theatres, museums, and other cultural institutions is a plus. - A track record of meeting and exceeding sales targets. Attitudes and Attributes: - Passionate about culture and the arts, with a genuine interest in supporting the growth of cultural organisations. - Entrepreneurial, growth mindset, with the ability to take initiative and develop creative solutions to business challenges. - Resilient and adaptable, able to navigate through the fast-paced and ever-changing nature of the cultural sector. - A natural relationship-builder, with an empathetic, charismatic and client-focused approach. - Results-driven and highly organised, with a strong attention to detail. - A team player who can also work autonomously to achieve goals. - Positive, proactive, and enthusiastic, with a drive to succeed and grow within the company. This is a fantastic opportunity for someone who is passionate about arts and culture and has the sales skills to match. If you're looking for a rewarding opportunity where your efforts will directly contribute to the agency's success, we'd love to hear from you. What We're Offering: A competitive starting salary dependent on experience starting at c.£40-K, plus commission and benefits The opportunity to work with some of the UK's leading culture brands and creative individuals Career growth, and the opportunity to forge your own area of expertise and follow your passions A supportive team and a stimulating work environment A monthly culture club covered by the company, which in the past include theatre trips, gallery visits, pottery painting and cinema outings An annual culture bonus to a subscription/membership of your choice 23 days holiday plus extra gifted days for the two week office closure over Christmas and New Year A fantastic summer hours policy, where all staff can work extended days Mon-Thurs and take off Friday afternoons in the summer months - this time off is in addition to holiday allocation An enviable, vibrant location in the middle of the West End, sandwiched between Trafalgar and Leicester Squares, with all the amazing theatres, galleries and shops on our doorstep Regular opportunities to attend client cultural events such as book launches, awards, festivals, gallery openings etc. Free membership to the Arboretum member's club in our building (London's first net zero member's club), which has a gym & table tennis Hybrid working with one day minimum in our offices in Central London Monthly Wellbeing Allowance Trained Mental Health First Aider onsite To apply: Please email a full CV with a covering letter to with the subject line: Sales Director APPLICATION (YOUR NAME) Closing Date: 11th July Midas is an equal opportunity employer committed to a diverse and inclusive work environment. Please let us know if there is anything we can do to make the application process accessible in line with your needs.
Jul 03, 2025
Full time
Hours: 3 days per week (minimum one day per week in Central London office) Reports to: CEO Liaises with: Company Executive Management, Senior Leadership Team Preferred start date : TBC The Opportunity: We are a leading independent communications agency for the arts based in the heart of London, specialising in promoting cultural organisations and individuals across a variety of sectors, including art, music, festivals, prizes, museums, and books. Following a buy-out from the founding team in 2018, the business is owned by its management team. Since 2020 Midas has included a subsidiary, The Bks Agency, which provides agenting and literary representation to authors within the publishing industry. In 2024 the Midas Group became the parent company of Midas and The Bks Agency. Also in 2024, the business became international by opening up Midas US in New York. We are 35 years young this year, and our vision for the company is still expanding, as we consolidate our Marketing and PR offering in the UK and our newly opened US office. As we continue to grow, we are looking for an ambitious, driven, and experienced Sales Director to join our team and lead new business acquisition across all cultural sectors. This is an exciting opportunity for someone with a strong sales background to make a significant impact on the business's growth, while also benefiting from a rewarding commission-based compensation structure. Our clients include the likes of Affordable Art Fair, Association of British Orchestras and BookTrust, festivals such as Henley Festival, S.O.U.L. Fest and Cliveden Literature Festival, literary prizes like the Windham Campbell Prizes, Dylan Thomas Prize and Wolfson History Prize, publishing industry comms for The London Book Fair, and with publishers including Headline, Pan Macmillan, Penguin Random House, Oxford Children's, and Dialogue plus leading authors such as Patricia Cornwell and Maggie O'Farrell. Who We Are Looking For: We are seeking a strategic and results-oriented Sales Director who is passionate about culture and has a deep understanding of the sector. You'll be an excellent communicator, highly skilled at identifying new business opportunities, building lasting relationships, and driving revenue growth. With a proactive, entrepreneurial mindset, you will thrive in a creative environment and be motivated by the chance to work with the best in the business. Key Responsibilities: New Business Development: Identify and approach potential clients across the arts, books, dance, music, theatre, museums, and broader cultural sectors, using a variety of methods including proactive networking, outreach, and market research. Relationship Building: Cultivate and maintain strong, long-term relationships with key decision-makers in target organisations and with individual clients and broader industry stakeholders. Sales Strategy: Develop and implement a robust sales strategy that aligns with the agency's growth objectives, ensuring a steady pipeline of new business opportunities. Pitching & Presentations: Lead the pitch process from initial contact to close, delivering compelling presentations and proposals tailored to the unique needs of each client. Collaboration: Work closely with internal teams to ensure smooth transitions from sales to account management, ensuring client satisfaction and the successful execution of projects. Market Intelligence: Stay informed about trends and developments in the cultural sector, and use this knowledge to refine sales strategies and identify emerging opportunities. Reporting: Track and report on sales activities and progress, providing regular updates to senior management and adjusting strategies as necessary. Implement and utilize CRM software and other resources where appropriate. Skills & Experience: - Proven track record in sales and new business development, ideally within the cultural sector or a related field (e.g., arts, media, entertainment, or nonprofit). - Experience working with a wide range of clients in the arts and cultural sectors, with a deep understanding of their unique challenges and opportunities. - Strong negotiation and closing skills, with the ability to convert leads into long-term, successful partnerships. - Excellent presentation and communication skills, both written and verbal. - Self-motivated and able to work independently, as well as part of a collaborative team. - Knowledge of the London and wider UK cultural landscape and established networks within arts organisations, theatres, museums, and other cultural institutions is a plus. - A track record of meeting and exceeding sales targets. Attitudes and Attributes: - Passionate about culture and the arts, with a genuine interest in supporting the growth of cultural organisations. - Entrepreneurial, growth mindset, with the ability to take initiative and develop creative solutions to business challenges. - Resilient and adaptable, able to navigate through the fast-paced and ever-changing nature of the cultural sector. - A natural relationship-builder, with an empathetic, charismatic and client-focused approach. - Results-driven and highly organised, with a strong attention to detail. - A team player who can also work autonomously to achieve goals. - Positive, proactive, and enthusiastic, with a drive to succeed and grow within the company. This is a fantastic opportunity for someone who is passionate about arts and culture and has the sales skills to match. If you're looking for a rewarding opportunity where your efforts will directly contribute to the agency's success, we'd love to hear from you. What We're Offering: A competitive starting salary dependent on experience starting at c.£40-K, plus commission and benefits The opportunity to work with some of the UK's leading culture brands and creative individuals Career growth, and the opportunity to forge your own area of expertise and follow your passions A supportive team and a stimulating work environment A monthly culture club covered by the company, which in the past include theatre trips, gallery visits, pottery painting and cinema outings An annual culture bonus to a subscription/membership of your choice 23 days holiday plus extra gifted days for the two week office closure over Christmas and New Year A fantastic summer hours policy, where all staff can work extended days Mon-Thurs and take off Friday afternoons in the summer months - this time off is in addition to holiday allocation An enviable, vibrant location in the middle of the West End, sandwiched between Trafalgar and Leicester Squares, with all the amazing theatres, galleries and shops on our doorstep Regular opportunities to attend client cultural events such as book launches, awards, festivals, gallery openings etc. Free membership to the Arboretum member's club in our building (London's first net zero member's club), which has a gym & table tennis Hybrid working with one day minimum in our offices in Central London Monthly Wellbeing Allowance Trained Mental Health First Aider onsite To apply: Please email a full CV with a covering letter to with the subject line: Sales Director APPLICATION (YOUR NAME) Closing Date: 11th July Midas is an equal opportunity employer committed to a diverse and inclusive work environment. Please let us know if there is anything we can do to make the application process accessible in line with your needs.
Head of Customer Success - Value Enhancement page is loaded Head of Customer Success - Value Enhancement Apply locations Remote - UK Vesta time type Full time posted on Posted 14 Days Ago time left to apply End Date: July 31, 2025 (30+ days left to apply) job requisition id R45507 Job Description: Head of Customer Success - Value Enhancement - Greycon Software Ltd UK Location: Remote About Greycon: Greycon Software Ltd., established in 1985 and part of the Vesta Software Group since 2019, is a global leader in providing specialized supply chain planning, optimization, scheduling, and Manufacturing Execution Systems (MES). We serve roll-based and flat-sheet manufacturing industries, including Paper & Board, Metals, Nonwovens, Plastic Films & Flexible Packaging, Converting, and Printing. Our solutions, like the industry-leading X-Trim (Trim Optimization) and GreyconMill (MES), are critical to operations in over 500 plants across more than 45 countries, helping manufacturers reduce waste, improve efficiency, and enhance visibility. Role Overview: We are seeking a strategic and results-oriented Customer Success Senior Manager to build, lead, and develop a new, dedicated Customer Success Management (CSM) team from the ground up. This is a pivotal role focused on driving significant revenue growth from our existing industrial manufacturing customer base, specifically those utilizing our X-Trim and GreyconMill software solutions. The primary mandate is to maximize Net Revenue Retention (NRR) and expansion revenue through proactive renewal management, securing value-based uplifts, and identifying and executing upsell/cross-sell opportunities. You will be instrumental in shaping our customer success strategy for growth and ensuring our customers achieve maximum value from their investment in Greycon technology. Key Responsibilities: Team Leadership & Development: Recruit, hire, onboard, train, mentor, and manage performance for a new team of high-caliber CSMs focused on growth targets. Foster a collaborative, results-driven, and customer-centric team culture. Growth Strategy & Execution: Design, implement, and refine the customer success strategy specifically aimed at increasing NRR, driving renewal uplifts, and generating expansion revenue (upsell/cross-sell) within the X-Trim and GreyconMill customer segments. Develop and maintain playbooks for key engagement points (e.g., value realization, QBRs, renewal negotiation, expansion identification). Performance Management & Reporting: Define, track, and report on key performance indicators (KPIs) including NRR, expansion revenue, renewal rates, uplift percentage, product adoption, customer health scores, and churn. Communicate performance and insights effectively to senior leadership. Cross-Functional Collaboration: Establish and optimize robust collaboration processes and communication protocols with New Business Sales, Technical Support, Key Account Directors (or equivalent), and Product Management teams. Ensure seamless sales-to-CS handoffs and clear rules of engagement for expansion opportunities. Value Realization & Customer Health: Oversee the development and implementation of frameworks to quantify and demonstrate the ROI and value customers achieve with X-Trim and GreyconMill. Monitor overall customer health, manage strategic escalations, and ensure proactive engagement to mitigate risk and identify growth potential. Process & Technology Optimization: Drive the selection, implementation, and adoption of Customer Success technology (e.g., Customer Success Platforms like Gainsight, Totango, ChurnZero) integrated with CRM. Continuously refine CS processes and workflows for efficiency and effectiveness. Drive Product Adoption & Expansion: Lead the team in identifying opportunities to increase customer adoption of key X-Trim and GreyconMill features and proactively uncover and qualify upsell/cross-sell opportunities based on customer needs and value achieved. Customer Advocacy & Feedback: Act as a senior point of contact for key customer relationships and serve as an internal advocate for customer needs, channeling feedback to Product and other relevant teams. Required Qualifications: Proven experience (5+ years) in B2B SaaS Customer Success, Account Management, or a related field, with demonstrable experience in a leadership or management role. Strong commercial acumen with a proven track record of achieving and exceeding targets related to Net Revenue Retention (NRR), expansion revenue (upsell/cross-sell), and renewal management. Experience building, managing, coaching, and developing high-performing teams. Deep understanding of customer success principles, methodologies, and best practices in a B2B software environment. Excellent communication, interpersonal, negotiation, and presentation skills, with the ability to build strong relationships and influence stakeholders at all levels (technical users to C-suite). Strong analytical, strategic thinking, and problem-solving skills; data-driven approach to decision-making. Experience defining, implementing, and optimizing customer success processes and workflows. Proficiency with CRM software (e.g., Salesforce) and Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero). Ability to understand and articulate the value proposition of complex technical software solutions. Preferred Qualifications: Direct experience within the industrial manufacturing sector, particularly roll-based or flat-sheet industries (Paper & Board, Metals, Plastics, Nonwovens, Converting). Experience with Manufacturing Execution Systems (MES), Supply Chain Planning, or Optimisation software. Experience successfully building and scaling a customer success function or team from an early stage. What We Offer: A unique opportunity to build and shape a critical new function within a well-established, global software leader. The chance to make a significant impact on Greycon's growth trajectory and customer success. Collaboration with a highly experienced team and engagement with leading manufacturers worldwide. Competitive salary and benefits package. A dynamic and innovative work environment within the supportive structure of Vesta Software Group. Business Unit: Greycon - London Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. IS THIS YOU? About Us At Vesta, we have long realised that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world-class service to our valued clients. This allows Vesta Software Group to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy "to be the best, you have to beat the best"; well at Vesta Software Group we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best Vesta Software Group is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at Vesta Software Group is part of a CSI group of companies.
Jul 03, 2025
Full time
Head of Customer Success - Value Enhancement page is loaded Head of Customer Success - Value Enhancement Apply locations Remote - UK Vesta time type Full time posted on Posted 14 Days Ago time left to apply End Date: July 31, 2025 (30+ days left to apply) job requisition id R45507 Job Description: Head of Customer Success - Value Enhancement - Greycon Software Ltd UK Location: Remote About Greycon: Greycon Software Ltd., established in 1985 and part of the Vesta Software Group since 2019, is a global leader in providing specialized supply chain planning, optimization, scheduling, and Manufacturing Execution Systems (MES). We serve roll-based and flat-sheet manufacturing industries, including Paper & Board, Metals, Nonwovens, Plastic Films & Flexible Packaging, Converting, and Printing. Our solutions, like the industry-leading X-Trim (Trim Optimization) and GreyconMill (MES), are critical to operations in over 500 plants across more than 45 countries, helping manufacturers reduce waste, improve efficiency, and enhance visibility. Role Overview: We are seeking a strategic and results-oriented Customer Success Senior Manager to build, lead, and develop a new, dedicated Customer Success Management (CSM) team from the ground up. This is a pivotal role focused on driving significant revenue growth from our existing industrial manufacturing customer base, specifically those utilizing our X-Trim and GreyconMill software solutions. The primary mandate is to maximize Net Revenue Retention (NRR) and expansion revenue through proactive renewal management, securing value-based uplifts, and identifying and executing upsell/cross-sell opportunities. You will be instrumental in shaping our customer success strategy for growth and ensuring our customers achieve maximum value from their investment in Greycon technology. Key Responsibilities: Team Leadership & Development: Recruit, hire, onboard, train, mentor, and manage performance for a new team of high-caliber CSMs focused on growth targets. Foster a collaborative, results-driven, and customer-centric team culture. Growth Strategy & Execution: Design, implement, and refine the customer success strategy specifically aimed at increasing NRR, driving renewal uplifts, and generating expansion revenue (upsell/cross-sell) within the X-Trim and GreyconMill customer segments. Develop and maintain playbooks for key engagement points (e.g., value realization, QBRs, renewal negotiation, expansion identification). Performance Management & Reporting: Define, track, and report on key performance indicators (KPIs) including NRR, expansion revenue, renewal rates, uplift percentage, product adoption, customer health scores, and churn. Communicate performance and insights effectively to senior leadership. Cross-Functional Collaboration: Establish and optimize robust collaboration processes and communication protocols with New Business Sales, Technical Support, Key Account Directors (or equivalent), and Product Management teams. Ensure seamless sales-to-CS handoffs and clear rules of engagement for expansion opportunities. Value Realization & Customer Health: Oversee the development and implementation of frameworks to quantify and demonstrate the ROI and value customers achieve with X-Trim and GreyconMill. Monitor overall customer health, manage strategic escalations, and ensure proactive engagement to mitigate risk and identify growth potential. Process & Technology Optimization: Drive the selection, implementation, and adoption of Customer Success technology (e.g., Customer Success Platforms like Gainsight, Totango, ChurnZero) integrated with CRM. Continuously refine CS processes and workflows for efficiency and effectiveness. Drive Product Adoption & Expansion: Lead the team in identifying opportunities to increase customer adoption of key X-Trim and GreyconMill features and proactively uncover and qualify upsell/cross-sell opportunities based on customer needs and value achieved. Customer Advocacy & Feedback: Act as a senior point of contact for key customer relationships and serve as an internal advocate for customer needs, channeling feedback to Product and other relevant teams. Required Qualifications: Proven experience (5+ years) in B2B SaaS Customer Success, Account Management, or a related field, with demonstrable experience in a leadership or management role. Strong commercial acumen with a proven track record of achieving and exceeding targets related to Net Revenue Retention (NRR), expansion revenue (upsell/cross-sell), and renewal management. Experience building, managing, coaching, and developing high-performing teams. Deep understanding of customer success principles, methodologies, and best practices in a B2B software environment. Excellent communication, interpersonal, negotiation, and presentation skills, with the ability to build strong relationships and influence stakeholders at all levels (technical users to C-suite). Strong analytical, strategic thinking, and problem-solving skills; data-driven approach to decision-making. Experience defining, implementing, and optimizing customer success processes and workflows. Proficiency with CRM software (e.g., Salesforce) and Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero). Ability to understand and articulate the value proposition of complex technical software solutions. Preferred Qualifications: Direct experience within the industrial manufacturing sector, particularly roll-based or flat-sheet industries (Paper & Board, Metals, Plastics, Nonwovens, Converting). Experience with Manufacturing Execution Systems (MES), Supply Chain Planning, or Optimisation software. Experience successfully building and scaling a customer success function or team from an early stage. What We Offer: A unique opportunity to build and shape a critical new function within a well-established, global software leader. The chance to make a significant impact on Greycon's growth trajectory and customer success. Collaboration with a highly experienced team and engagement with leading manufacturers worldwide. Competitive salary and benefits package. A dynamic and innovative work environment within the supportive structure of Vesta Software Group. Business Unit: Greycon - London Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. IS THIS YOU? About Us At Vesta, we have long realised that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world-class service to our valued clients. This allows Vesta Software Group to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy "to be the best, you have to beat the best"; well at Vesta Software Group we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best Vesta Software Group is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at Vesta Software Group is part of a CSI group of companies.
Head of Product Marketing Full-time Hours Morae Global seeks to find the best and the brightest people - those who understand what it takes to deliver top-quality solutions for our clients. About the Role AsHead of Product Marketing, you will play a pivotal role within the Product organization, reporting directly to the Chief Product Officer (CPO). This is a strategic leadership position responsible for crafting compelling product narratives, driving high-impact go-to-market strategies, and empowering revenue teams through world-class enablement and education. You will also lead the development of AI-powered sales enablement tools and self-service customer portals that streamline access to documentation and knowledge across the legal tech ecosystem. You will work closely with customers, internal teams, and the wider legal tech market to surface insights from customer and market signals, inform strategic product decisions, and position Morae as a leader in this dynamic space. This is a high-visibility role that sits at the intersection of product, sales, marketing, and customer success. Key Responsibilities Strategic Product Marketing & Positioning Define and continuously refine product positioning, messaging, and competitive differentiation for Morae's legal tech solutions. Drive market segmentation and persona development based on user insights across law firms, corporate legal departments, and legal ops teams. Translate complex solutions-particularly GenAI-powered offerings-into compelling, customer-aligned value propositions. Develop messaging frameworks and create go-to-market collateral in collaboration with cross-functional teams, including product, design, and sales. Customer, Market & Competitive Intelligence Lead engagements with customers, sales teams, and internal stakeholders to capture actionable insights and identify investment priorities. Drive market research, competitor analysis, and trend monitoring to inform Morae's long-term vision and GTM strategy. Partner with business planning and engineering teams to influence roadmap direction and define key metrics tied to customer and market opportunity. Assist the identification of breakthrough features and long-term market opportunities aligned with Morae's business goals. AI-Driven Sales Enablement Lead the design and rollout of GenAI-enabled sales enablement tools, including interactive playbooks, pitch generators, and contextual training solutions. Build content libraries and dynamic enablement platforms that support sales productivity, accelerate onboarding, and improve win rates. Collaborate with revenue teams to ensure alignment of training and messaging Customer Knowledge Portals & Self-Service Develop AI-enhanced customer portals for product documentation and knowledge management in collaboration with engineering and CX teams. Implement taxonomy and content architecture strategies to ensure intuitive, scalable customer-facing resources. Monitor engagement and usage data to continuously enhance the self-service experience and drive retention. Go-to-Market & Launch Excellence Own and drive GTM strategy for new products, major releases, and strategic feature updates. Lead cross-functional launch planning and execution-positioning, content development and sales alignment. Define launch KPIs, track performance, and iterate based on feedback from the field and customers. Industry Influence & Analyst Engagement Act as Morae's product marketing representative to legal tech analysts, industry forums, and thought leadership communities. Build and maintain strong relationships with analysts and industry stakeholders to increase Morae's visibility in market evaluations and reports. Represent Morae at conferences, webinars, advisory boards, and industry roundtables. Cross-Functional Orchestration & Leadership Collaborate closely with Product, Sales, Services, Engineering, and Marketing to drive integrated planning and execution. Share best practices and develop scalable playbooks to elevate product marketing capabilities across the organization. Lead and grow a high-performing team specializing in GTM, competitive intelligence, enablement, and product content. Act as a strategic advisor to the CPO and executive leadership on market trends, customer sentiment, and innovation opportunities. Qualifications 8+ years of product marketing experience, ideally in B2B SaaS or regulated tech industries. 3+ years in a leadership capacity managing product marketing, GTM, or customer-facing content strategies. Proven track record of building effective sales enablement programs, tools, and resources. Experience developing or marketing GenAI applications for sales, marketing, or customer support. Deep expertise in competitive analysis, customer research, and market positioning. Strong collaboration and influencing skills across functions and seniority levels. Exceptional written, visual, and verbal communication skills; strong executive presence. Analytical mindset with a bias for data-driven decision-making and iterative improvement. Bonus Qualifications Experience in legal tech or adjacent domains (e.g., legal research, CLM, eDiscovery, legal ops). Background in product management, technical marketing, or strategy consulting. Top of Form About Morae: Morae is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law departments and law firms, and partners with leading software and services providers, both within and outside the legal industry. We are a young company but are made up of seasoned professionals in the legal industry, with a focus on building productive long-term relationships with employees and clients in an environment where collaboration is encouraged, knowledge is shared freely, and diversity of thought, cultures, communities, and points of view is embraced. Our team has the vision to create an effective solution for any business problem and the experience to execute that vision. Learn more at Our privacy policy can be found here
Jul 03, 2025
Full time
Head of Product Marketing Full-time Hours Morae Global seeks to find the best and the brightest people - those who understand what it takes to deliver top-quality solutions for our clients. About the Role AsHead of Product Marketing, you will play a pivotal role within the Product organization, reporting directly to the Chief Product Officer (CPO). This is a strategic leadership position responsible for crafting compelling product narratives, driving high-impact go-to-market strategies, and empowering revenue teams through world-class enablement and education. You will also lead the development of AI-powered sales enablement tools and self-service customer portals that streamline access to documentation and knowledge across the legal tech ecosystem. You will work closely with customers, internal teams, and the wider legal tech market to surface insights from customer and market signals, inform strategic product decisions, and position Morae as a leader in this dynamic space. This is a high-visibility role that sits at the intersection of product, sales, marketing, and customer success. Key Responsibilities Strategic Product Marketing & Positioning Define and continuously refine product positioning, messaging, and competitive differentiation for Morae's legal tech solutions. Drive market segmentation and persona development based on user insights across law firms, corporate legal departments, and legal ops teams. Translate complex solutions-particularly GenAI-powered offerings-into compelling, customer-aligned value propositions. Develop messaging frameworks and create go-to-market collateral in collaboration with cross-functional teams, including product, design, and sales. Customer, Market & Competitive Intelligence Lead engagements with customers, sales teams, and internal stakeholders to capture actionable insights and identify investment priorities. Drive market research, competitor analysis, and trend monitoring to inform Morae's long-term vision and GTM strategy. Partner with business planning and engineering teams to influence roadmap direction and define key metrics tied to customer and market opportunity. Assist the identification of breakthrough features and long-term market opportunities aligned with Morae's business goals. AI-Driven Sales Enablement Lead the design and rollout of GenAI-enabled sales enablement tools, including interactive playbooks, pitch generators, and contextual training solutions. Build content libraries and dynamic enablement platforms that support sales productivity, accelerate onboarding, and improve win rates. Collaborate with revenue teams to ensure alignment of training and messaging Customer Knowledge Portals & Self-Service Develop AI-enhanced customer portals for product documentation and knowledge management in collaboration with engineering and CX teams. Implement taxonomy and content architecture strategies to ensure intuitive, scalable customer-facing resources. Monitor engagement and usage data to continuously enhance the self-service experience and drive retention. Go-to-Market & Launch Excellence Own and drive GTM strategy for new products, major releases, and strategic feature updates. Lead cross-functional launch planning and execution-positioning, content development and sales alignment. Define launch KPIs, track performance, and iterate based on feedback from the field and customers. Industry Influence & Analyst Engagement Act as Morae's product marketing representative to legal tech analysts, industry forums, and thought leadership communities. Build and maintain strong relationships with analysts and industry stakeholders to increase Morae's visibility in market evaluations and reports. Represent Morae at conferences, webinars, advisory boards, and industry roundtables. Cross-Functional Orchestration & Leadership Collaborate closely with Product, Sales, Services, Engineering, and Marketing to drive integrated planning and execution. Share best practices and develop scalable playbooks to elevate product marketing capabilities across the organization. Lead and grow a high-performing team specializing in GTM, competitive intelligence, enablement, and product content. Act as a strategic advisor to the CPO and executive leadership on market trends, customer sentiment, and innovation opportunities. Qualifications 8+ years of product marketing experience, ideally in B2B SaaS or regulated tech industries. 3+ years in a leadership capacity managing product marketing, GTM, or customer-facing content strategies. Proven track record of building effective sales enablement programs, tools, and resources. Experience developing or marketing GenAI applications for sales, marketing, or customer support. Deep expertise in competitive analysis, customer research, and market positioning. Strong collaboration and influencing skills across functions and seniority levels. Exceptional written, visual, and verbal communication skills; strong executive presence. Analytical mindset with a bias for data-driven decision-making and iterative improvement. Bonus Qualifications Experience in legal tech or adjacent domains (e.g., legal research, CLM, eDiscovery, legal ops). Background in product management, technical marketing, or strategy consulting. Top of Form About Morae: Morae is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law departments and law firms, and partners with leading software and services providers, both within and outside the legal industry. We are a young company but are made up of seasoned professionals in the legal industry, with a focus on building productive long-term relationships with employees and clients in an environment where collaboration is encouraged, knowledge is shared freely, and diversity of thought, cultures, communities, and points of view is embraced. Our team has the vision to create an effective solution for any business problem and the experience to execute that vision. Learn more at Our privacy policy can be found here
Senior Staff Backend Engineer, Customer Operations Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems. As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components that other teams can use. Tooling that enables our 3,500 customer support agents to give the best possible support for customers and automating away things that distract from that. Workforce management systems that ensure our customers are connected to high-quality support as quickly as possible, efficiently route customer requests to the right support person at the right time and manage forecasting and scheduling of a 3,500 strong workforce. This role will primarily focus on our customer support tooling and workforce management systems. As a Senior Staff Engineer: A Senior Staff Engineer at Monzo is a technical (IC) leadership position. As a Senior Staff Engineer in the Operations collective at Monzo, you will: Partner with the Engineering Director supporting the collective and provide technical leadership across 3+ squads and 20 engineers. Work collaboratively with product, data and operational leaders to identify and execute on opportunities that further the organisation's goals and strategy, bringing the right level of clarity, urgency and rigour as appropriate. Work on solving multi-faceted optimisation problems at scale, such as how to maximise the leverage of technologies like LLMs to aid human workers or how to forecast, schedule and efficiently route requests through a workforce of thousands of people and more generally solve high quality customer support at scale. Oscillate between contributing to high-level planning and strategy and organisational leadership and diving deep into the execution of problems and getting hands-on as necessary. Use your expert knowledge and experience to lead architectural discussions for the most complex systems in the collective. You'll do this in order to arrive at solutions that are robust and optimal given the context. Keep a high bar for technical excellence in the collective, through your own work, highlighting the work of others and calling out when things haven't quite met the bar. Pro-actively mentor, sponsor and up-level engineers. What you'll be using: We rely heavily on the following tools and technologies, please note direct experience in these technologies is not required and our interview process can be completed in any language: Go to write our application code (there's an excellent interactive Go tutorial here ) AWS for most of our production infrastructure and GCP for most of our data infrastructure. Feast for storing our features along a variety of tools to train and deploy models. GPT and Vertex models for Large Language Model support. We'd love to hear from you if You have a track record of technical excellence, delivering resilient systems, ideally behind consumer products. You have experience in solving human + tech problems at scale. You have technically led across 3-4 teams to solve complex optimisation problems. You have a quantitative mindset: you care about outcomes and you make data-informed decisions. You're comfortable working in a cross-functional team that deals with ambiguity and have experience helping your team and partner team resolve that ambiguity. You have experience with or a strong desire to work with Machine Learning specialists to apply various models (including large language models) to real-world problems. You have demonstrable experience working with stakeholders, especially non-technical stakeholders at the senior level. The application journey has 4 key steps Our interview process involves four main stages after an informal recruiter call: Initial Call System Design Interview Take home task or pair coding exercise Final interview including a behavioural and a leadership interview This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here . Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason. One of our staff engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see here . What's in it for you ️ We'll help you relocate to the UK. We can sponsor your visa. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Where would you like to be based? Select If you're not based in London we could ask you to come into the office occasionally, we will discuss this more in the interview process or any questions on this please reach out to your recruiter Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Keeping your data safe is really important to us. Select Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question . click apply for full job details
Jul 03, 2025
Full time
Senior Staff Backend Engineer, Customer Operations Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems. As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components that other teams can use. Tooling that enables our 3,500 customer support agents to give the best possible support for customers and automating away things that distract from that. Workforce management systems that ensure our customers are connected to high-quality support as quickly as possible, efficiently route customer requests to the right support person at the right time and manage forecasting and scheduling of a 3,500 strong workforce. This role will primarily focus on our customer support tooling and workforce management systems. As a Senior Staff Engineer: A Senior Staff Engineer at Monzo is a technical (IC) leadership position. As a Senior Staff Engineer in the Operations collective at Monzo, you will: Partner with the Engineering Director supporting the collective and provide technical leadership across 3+ squads and 20 engineers. Work collaboratively with product, data and operational leaders to identify and execute on opportunities that further the organisation's goals and strategy, bringing the right level of clarity, urgency and rigour as appropriate. Work on solving multi-faceted optimisation problems at scale, such as how to maximise the leverage of technologies like LLMs to aid human workers or how to forecast, schedule and efficiently route requests through a workforce of thousands of people and more generally solve high quality customer support at scale. Oscillate between contributing to high-level planning and strategy and organisational leadership and diving deep into the execution of problems and getting hands-on as necessary. Use your expert knowledge and experience to lead architectural discussions for the most complex systems in the collective. You'll do this in order to arrive at solutions that are robust and optimal given the context. Keep a high bar for technical excellence in the collective, through your own work, highlighting the work of others and calling out when things haven't quite met the bar. Pro-actively mentor, sponsor and up-level engineers. What you'll be using: We rely heavily on the following tools and technologies, please note direct experience in these technologies is not required and our interview process can be completed in any language: Go to write our application code (there's an excellent interactive Go tutorial here ) AWS for most of our production infrastructure and GCP for most of our data infrastructure. Feast for storing our features along a variety of tools to train and deploy models. GPT and Vertex models for Large Language Model support. We'd love to hear from you if You have a track record of technical excellence, delivering resilient systems, ideally behind consumer products. You have experience in solving human + tech problems at scale. You have technically led across 3-4 teams to solve complex optimisation problems. You have a quantitative mindset: you care about outcomes and you make data-informed decisions. You're comfortable working in a cross-functional team that deals with ambiguity and have experience helping your team and partner team resolve that ambiguity. You have experience with or a strong desire to work with Machine Learning specialists to apply various models (including large language models) to real-world problems. You have demonstrable experience working with stakeholders, especially non-technical stakeholders at the senior level. The application journey has 4 key steps Our interview process involves four main stages after an informal recruiter call: Initial Call System Design Interview Take home task or pair coding exercise Final interview including a behavioural and a leadership interview This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here . Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason. One of our staff engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see here . What's in it for you ️ We'll help you relocate to the UK. We can sponsor your visa. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Where would you like to be based? Select If you're not based in London we could ask you to come into the office occasionally, we will discuss this more in the interview process or any questions on this please reach out to your recruiter Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Keeping your data safe is really important to us. Select Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question . click apply for full job details
Amazon Kindle has changed the way books are published, sold, and read across the globe. Independent authors are now able to publish and sell direct to readers through Kindle and print-on-demand offerings, enabling them to reach audiences never before available. Kindle readers are able to download any book in any language in sixty seconds. Come be a part of changing the way the world reads. Amazon is looking for a talented and enthusiastic Software Development Manager (SDM) to join the Kindle Content business. The Kindle Conversion team works on revolutionizing next generation of reading possibilities for millions of customers and thinks ahead in the space to bring more stronger foundations to delight our growing customers of different personas. We work on enriching all incoming books and personal documents for best in class reading and writing experience in Kindle. We are responsible for building ideas from inception to delivery and own the Kindle Content experience foundational tech stacks which brings positive impact to our Customers, Publishers and Authors. We also work across the diverse Kindle Technologies across teams to deliver the delighting experience for our customers on time and raise the bar on engineering excellence on building content experiences at low cost. The Software Development Manager of this team will be responsible for managing the team's roadmap, creating innovating culture to bring ideas to delight our customers, working with product managers in shaping the ideas to a fine product features, working with diverse stakeholders to deliver the right things at the right time, reviewing design/architectures, guiding team with right technical choices and hiring & creating right opportunities to grow the team. The team's software is backed by Java, C/C++, Internal services, workflows and 3P libraries. The ideal candidate will have a background in computer science, have an affinity to being a leader, have experience running software teams with Agile methodologies, and experience owning a product roadmap for shipping software. BASIC QUALIFICATIONS - 7+ years of engineering experience - 3+ years of engineering team management experience - 5+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams PREFERRED QUALIFICATIONS - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 14, 2025 (Updated 16 minutes ago) Posted: April 22, 2025 (Updated 41 minutes ago) Posted: June 12, 2025 (Updated about 1 hour ago) Posted: July 1, 2025 (Updated about 1 hour ago) Posted: July 1, 2025 (Updated about 1 hour ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 03, 2025
Full time
Amazon Kindle has changed the way books are published, sold, and read across the globe. Independent authors are now able to publish and sell direct to readers through Kindle and print-on-demand offerings, enabling them to reach audiences never before available. Kindle readers are able to download any book in any language in sixty seconds. Come be a part of changing the way the world reads. Amazon is looking for a talented and enthusiastic Software Development Manager (SDM) to join the Kindle Content business. The Kindle Conversion team works on revolutionizing next generation of reading possibilities for millions of customers and thinks ahead in the space to bring more stronger foundations to delight our growing customers of different personas. We work on enriching all incoming books and personal documents for best in class reading and writing experience in Kindle. We are responsible for building ideas from inception to delivery and own the Kindle Content experience foundational tech stacks which brings positive impact to our Customers, Publishers and Authors. We also work across the diverse Kindle Technologies across teams to deliver the delighting experience for our customers on time and raise the bar on engineering excellence on building content experiences at low cost. The Software Development Manager of this team will be responsible for managing the team's roadmap, creating innovating culture to bring ideas to delight our customers, working with product managers in shaping the ideas to a fine product features, working with diverse stakeholders to deliver the right things at the right time, reviewing design/architectures, guiding team with right technical choices and hiring & creating right opportunities to grow the team. The team's software is backed by Java, C/C++, Internal services, workflows and 3P libraries. The ideal candidate will have a background in computer science, have an affinity to being a leader, have experience running software teams with Agile methodologies, and experience owning a product roadmap for shipping software. BASIC QUALIFICATIONS - 7+ years of engineering experience - 3+ years of engineering team management experience - 5+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams PREFERRED QUALIFICATIONS - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: May 14, 2025 (Updated 16 minutes ago) Posted: April 22, 2025 (Updated 41 minutes ago) Posted: June 12, 2025 (Updated about 1 hour ago) Posted: July 1, 2025 (Updated about 1 hour ago) Posted: July 1, 2025 (Updated about 1 hour ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a Senior Product Data Scientist excited to help build the bank of the future. You'll have the opportunity to super charge our user engagement in 2025 and help us to build a bank that customers truly love. At Monzo, we're building a bank that is fair, transparent and a delight to use. We're growing extremely fast and have over 11 million customers in the UK. We've built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses. How we hire We are excited to be expanding and are hiring for multiple roles across our Data Science teams! Whether your interests lie in Borrowing, Growth, Payments, Fincrime, Wealth, or Core, we are looking for talented individuals with a versatile skill set to contribute across our squads. While we allocate teams after the interview process, we aim to match your skills and aspirations with the most suitable role. Throughout the process, you will meet team members from across our Data Science collectives, who will guide you through the opportunities available. Join us and be part of shaping our future! What you'll be working on We work in cross-functional squads where every data scientist is a member of a central data discipline and fully embedded into 1 product squad alongside engineers, designers, marketers, product managers etc. Applying your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our products and how those insights can inform our product strategy Guide and enable product teams to measure things that matter; initiate or help run A/B experiments to keep improving everything we do Drive together with the finance team a unified company-wide understanding of the lifetime value of our users and how different product features are impacting user profitability Liaise with engineers to keep making sure we collect the right data to produce relevant business insights You should apply if: What we're doing here at Monzo excites you! You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well You're commercially minded and can put numbers into business perspective You're as comfortable getting hands-on as taking a step back and thinking strategically You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so You're a team player whom your colleagues can rely on You have solid grounding in SQL and preferably Python You have experience in conducting large scale A/B experiments The Interview Process: Our interview process involves three main stages: Initial Call Technical Interview Final Interview including a case study and collaboration interview Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on What's in it for you: £80,000 to £95,000 + Stock Options + Benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Keeping your data safe is really important to us. Select Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select
Jul 03, 2025
Full time
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a Senior Product Data Scientist excited to help build the bank of the future. You'll have the opportunity to super charge our user engagement in 2025 and help us to build a bank that customers truly love. At Monzo, we're building a bank that is fair, transparent and a delight to use. We're growing extremely fast and have over 11 million customers in the UK. We've built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses. How we hire We are excited to be expanding and are hiring for multiple roles across our Data Science teams! Whether your interests lie in Borrowing, Growth, Payments, Fincrime, Wealth, or Core, we are looking for talented individuals with a versatile skill set to contribute across our squads. While we allocate teams after the interview process, we aim to match your skills and aspirations with the most suitable role. Throughout the process, you will meet team members from across our Data Science collectives, who will guide you through the opportunities available. Join us and be part of shaping our future! What you'll be working on We work in cross-functional squads where every data scientist is a member of a central data discipline and fully embedded into 1 product squad alongside engineers, designers, marketers, product managers etc. Applying your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our products and how those insights can inform our product strategy Guide and enable product teams to measure things that matter; initiate or help run A/B experiments to keep improving everything we do Drive together with the finance team a unified company-wide understanding of the lifetime value of our users and how different product features are impacting user profitability Liaise with engineers to keep making sure we collect the right data to produce relevant business insights You should apply if: What we're doing here at Monzo excites you! You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well You're commercially minded and can put numbers into business perspective You're as comfortable getting hands-on as taking a step back and thinking strategically You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so You're a team player whom your colleagues can rely on You have solid grounding in SQL and preferably Python You have experience in conducting large scale A/B experiments The Interview Process: Our interview process involves three main stages: Initial Call Technical Interview Final Interview including a case study and collaboration interview Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on What's in it for you: £80,000 to £95,000 + Stock Options + Benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Keeping your data safe is really important to us. Select Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a Lead Data Scientist excited to help build the bank of the future. You'll have the opportunity to super charge our user engagement in 2025 and help us to build a bank that customers truly love. At Monzo, we're building a bank that is fair, transparent and a delight to use. We're growing extremely fast and have over 11 million customers in the UK. We've built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses. How we hire We are excited to be expanding and are hiring for multiple roles across our Data Science teams! Whether your interests lie in Borrowing, Growth, Payments, Fincrime, Wealth, or Core, we are looking for talented individuals with a versatile skill set to contribute across our squads. While we allocate teams after the interview process, we aim to match your skills and aspirations with the most suitable role. Throughout the process, you will meet team members from across our Data Science collectives, who will guide you through the opportunities available. Join us and be part of shaping our future! What you'll be working on: Lead the data strategy and continue to evolve Monzo for our customers to make it magically simple to manage money day-to-day Develop and execute best practices for experimentation enabling our team to make data informed decisions Collaboratively set standards and work with data across Monzo, fostering knowledge sharing and continuously improving data practices. Work closely with leaders in product, engineering, design and research to build and iterate on product ideas You should apply if: You enjoy working with cross functional fast moving teams You are able to think strategically about commercial products and how decisions using data can unlock more value for our customers You are excited about mentoring other data scientists and analytics engineers You are excited by experimentation and utilising new data techniques to solve challenging problems You want to understand the nuances of our data and are excited about laying the key foundational knowledge for our new products and features You are opinionated about how to think about measuring success and are willing to challenge the status quo The interview process: Our interview process involves: Initial Call Technical assessment Final Interviews Business Fit/Collaboration Case Study Technical Interview Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on One of our recruiters has written a blog on the process, for extra details, hints and tips please see Data Hiring at Monzo What's in it for you: £95,000 to £115,000 + Stock Options + Benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Keeping your data safe is really important to us. Select Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select How would your describe your ethnicity? Select By checking this box, I consent to Monzo collecting, storing, and processing my responses to the demographic data surveys above.
Jul 03, 2025
Full time
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for a Lead Data Scientist excited to help build the bank of the future. You'll have the opportunity to super charge our user engagement in 2025 and help us to build a bank that customers truly love. At Monzo, we're building a bank that is fair, transparent and a delight to use. We're growing extremely fast and have over 11 million customers in the UK. We've built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses. How we hire We are excited to be expanding and are hiring for multiple roles across our Data Science teams! Whether your interests lie in Borrowing, Growth, Payments, Fincrime, Wealth, or Core, we are looking for talented individuals with a versatile skill set to contribute across our squads. While we allocate teams after the interview process, we aim to match your skills and aspirations with the most suitable role. Throughout the process, you will meet team members from across our Data Science collectives, who will guide you through the opportunities available. Join us and be part of shaping our future! What you'll be working on: Lead the data strategy and continue to evolve Monzo for our customers to make it magically simple to manage money day-to-day Develop and execute best practices for experimentation enabling our team to make data informed decisions Collaboratively set standards and work with data across Monzo, fostering knowledge sharing and continuously improving data practices. Work closely with leaders in product, engineering, design and research to build and iterate on product ideas You should apply if: You enjoy working with cross functional fast moving teams You are able to think strategically about commercial products and how decisions using data can unlock more value for our customers You are excited about mentoring other data scientists and analytics engineers You are excited by experimentation and utilising new data techniques to solve challenging problems You want to understand the nuances of our data and are excited about laying the key foundational knowledge for our new products and features You are opinionated about how to think about measuring success and are willing to challenge the status quo The interview process: Our interview process involves: Initial Call Technical assessment Final Interviews Business Fit/Collaboration Case Study Technical Interview Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on One of our recruiters has written a blog on the process, for extra details, hints and tips please see Data Hiring at Monzo What's in it for you: £95,000 to £115,000 + Stock Options + Benefits ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Keeping your data safe is really important to us. Select Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select How would your describe your ethnicity? Select By checking this box, I consent to Monzo collecting, storing, and processing my responses to the demographic data surveys above.
Customer Operations Director, Business Banking and Wealth Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As Customer Operations Director you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, including pensions, savings, and investments. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams with a focus on building a best-in-class function that supports growth, regulatory excellence, and customer trust. Leading Business Banking and Wealth Operations, proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition. Owning and delivering world-class customer service through multi-channel management to deliver against all key goals and performance indicators with a strong focus on quality and customer experience. Creating a culture of continuous improvement, increasing productivity and efficiency through great people leadership, coaching and developing the skills of your team. Leading by example. You'll be a customer advocate in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement across the whole operation Enabling the safe and efficient delivery of change into the operation to allow us to scale and grow at pace Identifying potential operational risks and develop strategies to mitigate them along with ensuring compliance with relevant regulations and industry standards Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout Engaging confidently with senior leadership including C-suite and VPs Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information Maturing our processes and controls within your areas of responsibility to take Monzo's control environment to the next level of maturity (and scalability). You have proven experience in customer operations leadership roles within a UK bank or financial services company (including FinTech) You have demonstrated success scaling customer operations in a high growth, regulated environment through automation, outsourcing and/or offshoring. You are comfortable leading large multi-site operations and have a track record of developing high performing teams, leading through change and delivering outstanding results. You have previous experience of business banking operations and experience with wealth management products, including pensions (SIPPs), ISAs, general investment accounts, and fund platforms would be an asset. You have a customer-obsessed mindset with a focus on user experience, regulatory integrity, and performance metrics. You can influence senior stakeholders and have a track record of solving complex problems and driving operational improvements that have real tangible impact. You're resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing. You're hands-on and great at delivery & execution with a strong bias for action, experimentation, and continuous improvement. You care deeply about building inclusive teams, developing talent, and creating a culture where people thrive. You are fluent in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes What's in it for you This role can be based in our London office, Cardiff Office or UK remote (with ad hoc meetings in London and Cardiff) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 4 key steps Stakeholder/Leadership Interview Values/Role Specific Interview Final interview Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via The closing date for applications is Monday 14th July 4pm. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have leadership experience within Banking and/or Wealth? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select . click apply for full job details
Jul 03, 2025
Full time
Customer Operations Director, Business Banking and Wealth Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ As Customer Operations Director you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, including pensions, savings, and investments. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams with a focus on building a best-in-class function that supports growth, regulatory excellence, and customer trust. Leading Business Banking and Wealth Operations, proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition. Owning and delivering world-class customer service through multi-channel management to deliver against all key goals and performance indicators with a strong focus on quality and customer experience. Creating a culture of continuous improvement, increasing productivity and efficiency through great people leadership, coaching and developing the skills of your team. Leading by example. You'll be a customer advocate in all you do and build a culture that your team is proud to be a part of, by owning and influencing engagement across the whole operation Enabling the safe and efficient delivery of change into the operation to allow us to scale and grow at pace Identifying potential operational risks and develop strategies to mitigate them along with ensuring compliance with relevant regulations and industry standards Developing and managing strategic partnerships across Monzo, and with new and existing third parties. You will build strong and effective stakeholder relationships throughout Engaging confidently with senior leadership including C-suite and VPs Engaging externally with industry experts and peers in external industry forums; responding to regulatory & industry requests for information Maturing our processes and controls within your areas of responsibility to take Monzo's control environment to the next level of maturity (and scalability). You have proven experience in customer operations leadership roles within a UK bank or financial services company (including FinTech) You have demonstrated success scaling customer operations in a high growth, regulated environment through automation, outsourcing and/or offshoring. You are comfortable leading large multi-site operations and have a track record of developing high performing teams, leading through change and delivering outstanding results. You have previous experience of business banking operations and experience with wealth management products, including pensions (SIPPs), ISAs, general investment accounts, and fund platforms would be an asset. You have a customer-obsessed mindset with a focus on user experience, regulatory integrity, and performance metrics. You can influence senior stakeholders and have a track record of solving complex problems and driving operational improvements that have real tangible impact. You're resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing. You're hands-on and great at delivery & execution with a strong bias for action, experimentation, and continuous improvement. You care deeply about building inclusive teams, developing talent, and creating a culture where people thrive. You are fluent in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes What's in it for you This role can be based in our London office, Cardiff Office or UK remote (with ad hoc meetings in London and Cardiff) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. The application journey has 4 key steps Stakeholder/Leadership Interview Values/Role Specific Interview Final interview Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply- even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you! Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via The closing date for applications is Monday 14th July 4pm. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have leadership experience within Banking and/or Wealth? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Keeping your data safe is really important to us. Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select . click apply for full job details
Senior Global Industry Director, Automotive London About Teads Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries. Teads is looking for a Senior Global Industry Director, Automotive to join our growing Strategic Accounts team. You will be responsible for forging partnerships and driving incremental revenue growth on key automotive accounts, working with global HQ teams of OEMs. This role offers the opportunity to join an industry pioneer and leader in full-funnel advertising solutions, and one that is experiencing rapid global growth. The Automotive vertical is a critical growth lever and the Global Industry Director will be tasked with developing existing and new relationships and partnerships with the largest Automotive clients. Our advertising solutions are bought by many of the world's largest advertisers including automotive brands and many others. Reporting to the Global Auto VP, the Senior Global Industry Director will work closely with Auto Directors and agency teams across all markets to manage senior-level client and agency relationships and to execute global strategies in-market. What will you do? Develop and scale collaborative relationships with top global Automotive businesses, both with clients and relevant agency teams. Be the expert on these Automotive businesses, to deliver solutions to best fit advertiser needs and to generate value for the advertiser. Consult HQ client and agency teams, develop global strategies and execute across markets by partnering with local Teads teams. You'll ensure that Teads is front of mind with the HQ client and part of their core media strategy; build relations across all marketing and media key functions, ensure key stakeholders know and understand our proposition. You'll maximise the client media investment, ensuring with local teams, Teads is in all core media plans leveraging Teads solutions and innovations. You'll provide markets with advertiser-specific playbooks, cases and best practices to enable teams to drive client development and Teads adoption. You'll share learnings back with Global Auto VP, Global Auto Team and Strategic Accounts team and your peers in other markets. In addition, you will: Serve as an industry expert in order to drive vertical and client success by developing thought leadership within the automotive vertical. Create and deliver consultative sales presentations using industry knowledge, market trends, and Teads' full funnel and omnichannel solutions. Drive external and internal market knowledge and insights. Proactive engagement with industry committees and conferences. Take responsibility for general automotive vertical projects to evolve Teads offering and solutions to the automotive industry. What will you bring to the team? Automotive Expertise : Proven track record in the automotive sector with an in-depth understanding of the industry's marketing and media priorities. Trusted Relationship Builder : Demonstrated ability to build, maintain, and grow long-term, strategic partnerships with C-level and senior stakeholders. Sales Leadership : A natural collaborator with experience leading through influence, inspiring global teams, and aligning stakeholders towards shared goals. Digital Fluency : Solid understanding of the digital media ecosystem, including online video, display, CTV, and performance media. Competitive Mindset : Skilled at identifying whitespace, winning business from other media channels, and navigating cross-channel buying dynamics. Exceptional Communicator : Excellent presentation, negotiation, and storytelling skills-confident in simplifying complexity for senior audiences. Global Collaboration : Experience working across regions, cultures, and time zones with both internal and external partners. Language : Fluent English required; additional languages are a plus. If you're ready to join a pioneer in full-funnel advertising solutions and have a passion for building impactful client relationships, we'd love to hear from you! Life at Teads At Teads, we don't just offer jobs - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies. As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out: We've merged two open internet category leaders-Outbrain and Teads-to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web. As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning. Teads is committed to your success, offering all the support, tools, and development opportunities you need to excel in your role. Our company culture is welcoming, dynamic, diverse, global, and built on top performance. Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment. Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups - employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf
Jul 03, 2025
Full time
Senior Global Industry Director, Automotive London About Teads Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries. Teads is looking for a Senior Global Industry Director, Automotive to join our growing Strategic Accounts team. You will be responsible for forging partnerships and driving incremental revenue growth on key automotive accounts, working with global HQ teams of OEMs. This role offers the opportunity to join an industry pioneer and leader in full-funnel advertising solutions, and one that is experiencing rapid global growth. The Automotive vertical is a critical growth lever and the Global Industry Director will be tasked with developing existing and new relationships and partnerships with the largest Automotive clients. Our advertising solutions are bought by many of the world's largest advertisers including automotive brands and many others. Reporting to the Global Auto VP, the Senior Global Industry Director will work closely with Auto Directors and agency teams across all markets to manage senior-level client and agency relationships and to execute global strategies in-market. What will you do? Develop and scale collaborative relationships with top global Automotive businesses, both with clients and relevant agency teams. Be the expert on these Automotive businesses, to deliver solutions to best fit advertiser needs and to generate value for the advertiser. Consult HQ client and agency teams, develop global strategies and execute across markets by partnering with local Teads teams. You'll ensure that Teads is front of mind with the HQ client and part of their core media strategy; build relations across all marketing and media key functions, ensure key stakeholders know and understand our proposition. You'll maximise the client media investment, ensuring with local teams, Teads is in all core media plans leveraging Teads solutions and innovations. You'll provide markets with advertiser-specific playbooks, cases and best practices to enable teams to drive client development and Teads adoption. You'll share learnings back with Global Auto VP, Global Auto Team and Strategic Accounts team and your peers in other markets. In addition, you will: Serve as an industry expert in order to drive vertical and client success by developing thought leadership within the automotive vertical. Create and deliver consultative sales presentations using industry knowledge, market trends, and Teads' full funnel and omnichannel solutions. Drive external and internal market knowledge and insights. Proactive engagement with industry committees and conferences. Take responsibility for general automotive vertical projects to evolve Teads offering and solutions to the automotive industry. What will you bring to the team? Automotive Expertise : Proven track record in the automotive sector with an in-depth understanding of the industry's marketing and media priorities. Trusted Relationship Builder : Demonstrated ability to build, maintain, and grow long-term, strategic partnerships with C-level and senior stakeholders. Sales Leadership : A natural collaborator with experience leading through influence, inspiring global teams, and aligning stakeholders towards shared goals. Digital Fluency : Solid understanding of the digital media ecosystem, including online video, display, CTV, and performance media. Competitive Mindset : Skilled at identifying whitespace, winning business from other media channels, and navigating cross-channel buying dynamics. Exceptional Communicator : Excellent presentation, negotiation, and storytelling skills-confident in simplifying complexity for senior audiences. Global Collaboration : Experience working across regions, cultures, and time zones with both internal and external partners. Language : Fluent English required; additional languages are a plus. If you're ready to join a pioneer in full-funnel advertising solutions and have a passion for building impactful client relationships, we'd love to hear from you! Life at Teads At Teads, we don't just offer jobs - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies. As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out: We've merged two open internet category leaders-Outbrain and Teads-to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web. As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning. Teads is committed to your success, offering all the support, tools, and development opportunities you need to excel in your role. Our company culture is welcoming, dynamic, diverse, global, and built on top performance. Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment. Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups - employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people. Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf
HR Business Partner, Human Resources - CFO Office About BII British International Investment is the UK's development finance institution, owned by the UK Government. With a mission to solve the biggest global development challenges, we aim to create a virtuous circle of investment and impact. Your contribution will be essential. It won't be easy: we do the hardest work in the most complex markets. Be prepared to test your skills, get creative and say your piece as you take on high-profile work as part of a diverse team of exceptionally smart, passionate people. In return, you can take your career to all-new places in a culture that rewards curiosity and collaboration, and balances high performance with wellbeing. BII at a glance Over 75 years supporting sustainable business growth in developing and emerging markets More than £8.8 billion in net assests 1,400+ businesses invested in 950,000 workers in the businesses we support 650+ people in our diverse global team Team and role overview HR Business Partners at BII work closely with the business and the roles are varied and interesting, working across three core areas: Business Partnering, People and Talent Management and Governance and HR Policy . Every day is different, and you get to work with talented, inspiring people across the business. It is an exciting time in HR as we are working on various projects to transform and improve the way we attract, retain, and develop talent at BII. This includes implementation of a new performance and development programme. Responsibilities The HR Business Partner role sits within the HR Business Partnering and Talent Management team in Human Resources. There are two other streams within HR: Reward, Payroll and Benefits and Talent Acquisition, Development, and Global Mobility. This role works across the various specialist teams. HR Business Partner Executive Client group: Investment Function and Regional/Coverage teams The HRBP role primarily focuses on three core areas: Business Partnering (including employee relations), HR Policy and compliance including the management of all HR templates and handbooks. People and Talent Management, working cohesively with the L&D team and global mobility . It is a varied generalist role, each of the core areas are equally important in ensuring an effective and efficient business partnering function. Reporting to the Head of HR Business Partnering. The detailed responsibilities are listed below. Business Partnering Provide efficient, effective and data driven HR updates, advice and coaching to your departments within your client groups. Develop and maintain strong and credible stakeholder relationships with department heads, meet with the department heads on a quarterly basis to present HRBP dashboard/HRBP agenda and on an ad hoc basis as required in line with annual cyclical processes i.e. Performance Evaluation Development Programme Manage any queries/requests/concerns received from employees or line managers within the respective client group. Provide effective and timely updates to the business group (ExCo) head when requested to by the business/Head of HRBP and Director, HRBP and Talent Management. Support employee lifecycle processes to ensure organisational effectiveness and operational consistency, working closely with Talent Acquisition for hiring and the Operational teams in relation to resignations, absence management. Working with Talent Acquisition, preparing all job descriptions for new hires. Manage employee relation cases for your client group up to Director level, providing regular updates to the Head of HR Business Partnering. This is a key aspect of the role and can be busy at times. HRBPs will need to be able to work independently on these cases (escalating as appropriate) and prioritise effectively. Develop an understanding of each department you support, their priorities and challenges. Support L&D as required on department/group offsites/strategy days. Work with the business to create action plans following receipt of the bi-annual employee engagement survey. Support the business with organisational change/restructures, the HRBP will work with the department heads and business manager to create a business case for the org changes which will be submitted to the People Change Committee. Implement changes as agreed by the committee. Depending on the size and nature of the changes, HRBPs may be asked to support org change across the client groups. HRBPs are responsible for working with the business to create job descriptions for new roles, these may also be reviewed as part of the People Change Committee process. Performance Management Our PEDP program is designed to manage both performance and development across BII. The HRBP team are integral to the delivery of this program. Led by the Head of HR Business Partnering, the HRBP team are responsible for: The annual and midyear performance processes, supporting the business with goal setting, performance discussions, performance ratings and promotions/progressions. Run calibration meetings with client groups to ensure the process followed has been fair, to ensure ratings have been applied consistently and appropriately, to review promotion cases and volume of moves. At the conclusion of PEDP, ensure job description have been updated to reflect progression and promotion changes. Work with the Director HRBP team to prepare job descriptions for roles governed by SMCR. Proactively work with the business to address underperformance issues within their teams. The HRBP team will work closely with the L&D team to develop, coach, and assess talent across the organisation. HRBPs and L&D will work closely with L&D to develop learning content and support of PEDP and broader talent management. The HRBP and L&D team will work together to scope and where appropriate obtain sign off any requests for professional learning and development or coaching to ensure such requests are consistent and business led. HR Policy The team are responsible for ensuring all policies and employee handbooks are up to date; ensuring policies cover BII's current approach and are in line with legislation for that country. The HRBPs play a key role in ensuring we are compliant with local laws and will work with local employment lawyers, you will gain knowledge of employment law across our markets. HRBPs should regularly review policies to also check if they align with our Employee Value Proposition. HRBPs will work with the Head of HR Business Partnering to suggest changes to policies to the HRLT, carefully considering the external market trends and the constraints of working for a public organisation. Any new changes to policies will need to be communicated to line managers and/or employees; it is the role of the HR Business Partner to ensure their client groups are updated through team meetings /workshops/training as appropriate. The team have to make sure they deliver policy updates and handbook reviews on time, in line with audit requirements. The candidate This role offers lots of variety and opportunity, it can be fast paced, and every day is different, so we are looking for individuals that: Experience of supporting employees based in Asia and/or Africa Financial services experience - ideally supporting front office/ client facing businesses Thrive working in a busy environment and can manage competing priorities. Able to work independently on employee relation cases with solid experience managing performance improvement plans, complex absence management cases, disciplinaries and grievances. Demonstrated experience of supporting organisational change Experience/knowledge of handling employee redundancy cases. Strong written and verbal communication skills to support stakeholder management and policy drafting. Experience of collaborating with a client group in a HRBP capacity Presentation skills - able to present confidently to business groups to support policy implementation and cyclical processes i.e. performance calibration meetings. Our cultural values We look for team members who aspire, as we do, to work at our best and to be: Impact-led, commercially rigorous Tenacious in the face of challenges Collaborative and caring British International Investment is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or educational background. Please provide a cover letter with your application
Jul 03, 2025
Full time
HR Business Partner, Human Resources - CFO Office About BII British International Investment is the UK's development finance institution, owned by the UK Government. With a mission to solve the biggest global development challenges, we aim to create a virtuous circle of investment and impact. Your contribution will be essential. It won't be easy: we do the hardest work in the most complex markets. Be prepared to test your skills, get creative and say your piece as you take on high-profile work as part of a diverse team of exceptionally smart, passionate people. In return, you can take your career to all-new places in a culture that rewards curiosity and collaboration, and balances high performance with wellbeing. BII at a glance Over 75 years supporting sustainable business growth in developing and emerging markets More than £8.8 billion in net assests 1,400+ businesses invested in 950,000 workers in the businesses we support 650+ people in our diverse global team Team and role overview HR Business Partners at BII work closely with the business and the roles are varied and interesting, working across three core areas: Business Partnering, People and Talent Management and Governance and HR Policy . Every day is different, and you get to work with talented, inspiring people across the business. It is an exciting time in HR as we are working on various projects to transform and improve the way we attract, retain, and develop talent at BII. This includes implementation of a new performance and development programme. Responsibilities The HR Business Partner role sits within the HR Business Partnering and Talent Management team in Human Resources. There are two other streams within HR: Reward, Payroll and Benefits and Talent Acquisition, Development, and Global Mobility. This role works across the various specialist teams. HR Business Partner Executive Client group: Investment Function and Regional/Coverage teams The HRBP role primarily focuses on three core areas: Business Partnering (including employee relations), HR Policy and compliance including the management of all HR templates and handbooks. People and Talent Management, working cohesively with the L&D team and global mobility . It is a varied generalist role, each of the core areas are equally important in ensuring an effective and efficient business partnering function. Reporting to the Head of HR Business Partnering. The detailed responsibilities are listed below. Business Partnering Provide efficient, effective and data driven HR updates, advice and coaching to your departments within your client groups. Develop and maintain strong and credible stakeholder relationships with department heads, meet with the department heads on a quarterly basis to present HRBP dashboard/HRBP agenda and on an ad hoc basis as required in line with annual cyclical processes i.e. Performance Evaluation Development Programme Manage any queries/requests/concerns received from employees or line managers within the respective client group. Provide effective and timely updates to the business group (ExCo) head when requested to by the business/Head of HRBP and Director, HRBP and Talent Management. Support employee lifecycle processes to ensure organisational effectiveness and operational consistency, working closely with Talent Acquisition for hiring and the Operational teams in relation to resignations, absence management. Working with Talent Acquisition, preparing all job descriptions for new hires. Manage employee relation cases for your client group up to Director level, providing regular updates to the Head of HR Business Partnering. This is a key aspect of the role and can be busy at times. HRBPs will need to be able to work independently on these cases (escalating as appropriate) and prioritise effectively. Develop an understanding of each department you support, their priorities and challenges. Support L&D as required on department/group offsites/strategy days. Work with the business to create action plans following receipt of the bi-annual employee engagement survey. Support the business with organisational change/restructures, the HRBP will work with the department heads and business manager to create a business case for the org changes which will be submitted to the People Change Committee. Implement changes as agreed by the committee. Depending on the size and nature of the changes, HRBPs may be asked to support org change across the client groups. HRBPs are responsible for working with the business to create job descriptions for new roles, these may also be reviewed as part of the People Change Committee process. Performance Management Our PEDP program is designed to manage both performance and development across BII. The HRBP team are integral to the delivery of this program. Led by the Head of HR Business Partnering, the HRBP team are responsible for: The annual and midyear performance processes, supporting the business with goal setting, performance discussions, performance ratings and promotions/progressions. Run calibration meetings with client groups to ensure the process followed has been fair, to ensure ratings have been applied consistently and appropriately, to review promotion cases and volume of moves. At the conclusion of PEDP, ensure job description have been updated to reflect progression and promotion changes. Work with the Director HRBP team to prepare job descriptions for roles governed by SMCR. Proactively work with the business to address underperformance issues within their teams. The HRBP team will work closely with the L&D team to develop, coach, and assess talent across the organisation. HRBPs and L&D will work closely with L&D to develop learning content and support of PEDP and broader talent management. The HRBP and L&D team will work together to scope and where appropriate obtain sign off any requests for professional learning and development or coaching to ensure such requests are consistent and business led. HR Policy The team are responsible for ensuring all policies and employee handbooks are up to date; ensuring policies cover BII's current approach and are in line with legislation for that country. The HRBPs play a key role in ensuring we are compliant with local laws and will work with local employment lawyers, you will gain knowledge of employment law across our markets. HRBPs should regularly review policies to also check if they align with our Employee Value Proposition. HRBPs will work with the Head of HR Business Partnering to suggest changes to policies to the HRLT, carefully considering the external market trends and the constraints of working for a public organisation. Any new changes to policies will need to be communicated to line managers and/or employees; it is the role of the HR Business Partner to ensure their client groups are updated through team meetings /workshops/training as appropriate. The team have to make sure they deliver policy updates and handbook reviews on time, in line with audit requirements. The candidate This role offers lots of variety and opportunity, it can be fast paced, and every day is different, so we are looking for individuals that: Experience of supporting employees based in Asia and/or Africa Financial services experience - ideally supporting front office/ client facing businesses Thrive working in a busy environment and can manage competing priorities. Able to work independently on employee relation cases with solid experience managing performance improvement plans, complex absence management cases, disciplinaries and grievances. Demonstrated experience of supporting organisational change Experience/knowledge of handling employee redundancy cases. Strong written and verbal communication skills to support stakeholder management and policy drafting. Experience of collaborating with a client group in a HRBP capacity Presentation skills - able to present confidently to business groups to support policy implementation and cyclical processes i.e. performance calibration meetings. Our cultural values We look for team members who aspire, as we do, to work at our best and to be: Impact-led, commercially rigorous Tenacious in the face of challenges Collaborative and caring British International Investment is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or educational background. Please provide a cover letter with your application
Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Inc. in 1994 and launched it online in 1995. started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Kindle, Amazon Web Services, At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Program Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams. Key job responsibilities You will drive programs, partnerships, and features that help us fully utilize the Alternate Channels network for Amazon Logistics (AMZL) Japan, help in expanding selection and growth of Amazon non-van-based deliveries across the country. This role offers the opportunity to partner closely with multiple functions and teams including DS Operations, Field Teams, Tech team, Customer Service and Shipment Delivery support teams, finance, legal and PR teams. The ability to influence others without authority and speed to execution will be critical to success in this role. The ideal candidate possesses a track record of successful relationship management, program and project management, strong analytical and business acumen, and experience managing reporting and analysis. Great communication skills, Bias for Action, Deliver Results and Earn Trust will be essential to your success. The candidate is a self-starter who will take ownership of program and business problems to deliver successful results. - Defining a seamless customer/delivery experience for Alternate Channels Partners in Japan - Creating strategy, setting priorities and communicating across business partners and stakeholders for timely execution - Plan and execute tech configurations related to Amazon Alternate Channels Partner for scale and sustainability. - Architect and deploy a sophisticated multi-dimensional operational framework that intrinsically prioritizes safety protocols through strategic risk mitigation. - Translating the customer experience into a logical sequence and mapping our roadmap and program initiatives to measurable business value. - Collaborate with cross functional teams within Amazon Logistics and outside Amazon logistics to define strategy for acquisition and partner onboarding. - Work closely with ACES and station operations teams to launch, scale and implement processes and product changes. - Working with operations, product and tech teams to make prioritization/emulate good practices and conceptualize and implement program and tech interventions. - Identify process gaps and drive projects for sustained improvements, influencing and working with technology, operations and business teams and leaders. - Identify cost saving opportunities and execute raising the bar on customer and partner experience A day in the life As a Sr. Program Manager in Alternate Channels, your day revolves around driving operational excellence through continuous collaboration. You'll partner with internal teams (Operations, Transportation, Tech, Finance) and external stakeholders (delivery partners, vendors) to build and optimize our non-van delivery network. From analyzing performance metrics and leading cross-functional meetings to developing scalable processes and conducting field observations, you'll balance daily operations with long-term strategic planning. Your focus remains on creating robust foundations that will support the future growth of Amazon's innovative delivery channels in Japan. About the team As leaders in innovative delivery solutions, the Alternate Channels team shapes the future of non-van delivery methods across Amazon Logistics Japan. Through our commitment to safety, reliability, and customer obsession, we're building Japan's most trusted delivery channel in Japan. BASIC QUALIFICATIONS - 8+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience defining and executing program requirements - Experience in complex problem solving, and working in a tight schedule environment - Experience leading process improvements - Experience working cross functionally with tech and non-tech teams PREFERRED QUALIFICATIONS - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Experience working in a matrixed organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: June 13, 2025 (Updated 28 minutes ago) Posted: April 29, 2025 (Updated 29 minutes ago) Posted: June 16, 2025 (Updated 36 minutes ago) Posted: April 8, 2025 (Updated about 1 hour ago) Posted: May 28, 2025 (Updated about 1 hour ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 02, 2025
Full time
Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Inc. in 1994 and launched it online in 1995. started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Kindle, Amazon Web Services, At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Program Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams. Key job responsibilities You will drive programs, partnerships, and features that help us fully utilize the Alternate Channels network for Amazon Logistics (AMZL) Japan, help in expanding selection and growth of Amazon non-van-based deliveries across the country. This role offers the opportunity to partner closely with multiple functions and teams including DS Operations, Field Teams, Tech team, Customer Service and Shipment Delivery support teams, finance, legal and PR teams. The ability to influence others without authority and speed to execution will be critical to success in this role. The ideal candidate possesses a track record of successful relationship management, program and project management, strong analytical and business acumen, and experience managing reporting and analysis. Great communication skills, Bias for Action, Deliver Results and Earn Trust will be essential to your success. The candidate is a self-starter who will take ownership of program and business problems to deliver successful results. - Defining a seamless customer/delivery experience for Alternate Channels Partners in Japan - Creating strategy, setting priorities and communicating across business partners and stakeholders for timely execution - Plan and execute tech configurations related to Amazon Alternate Channels Partner for scale and sustainability. - Architect and deploy a sophisticated multi-dimensional operational framework that intrinsically prioritizes safety protocols through strategic risk mitigation. - Translating the customer experience into a logical sequence and mapping our roadmap and program initiatives to measurable business value. - Collaborate with cross functional teams within Amazon Logistics and outside Amazon logistics to define strategy for acquisition and partner onboarding. - Work closely with ACES and station operations teams to launch, scale and implement processes and product changes. - Working with operations, product and tech teams to make prioritization/emulate good practices and conceptualize and implement program and tech interventions. - Identify process gaps and drive projects for sustained improvements, influencing and working with technology, operations and business teams and leaders. - Identify cost saving opportunities and execute raising the bar on customer and partner experience A day in the life As a Sr. Program Manager in Alternate Channels, your day revolves around driving operational excellence through continuous collaboration. You'll partner with internal teams (Operations, Transportation, Tech, Finance) and external stakeholders (delivery partners, vendors) to build and optimize our non-van delivery network. From analyzing performance metrics and leading cross-functional meetings to developing scalable processes and conducting field observations, you'll balance daily operations with long-term strategic planning. Your focus remains on creating robust foundations that will support the future growth of Amazon's innovative delivery channels in Japan. About the team As leaders in innovative delivery solutions, the Alternate Channels team shapes the future of non-van delivery methods across Amazon Logistics Japan. Through our commitment to safety, reliability, and customer obsession, we're building Japan's most trusted delivery channel in Japan. BASIC QUALIFICATIONS - 8+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience defining and executing program requirements - Experience in complex problem solving, and working in a tight schedule environment - Experience leading process improvements - Experience working cross functionally with tech and non-tech teams PREFERRED QUALIFICATIONS - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Experience working in a matrixed organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: June 13, 2025 (Updated 28 minutes ago) Posted: April 29, 2025 (Updated 29 minutes ago) Posted: June 16, 2025 (Updated 36 minutes ago) Posted: April 8, 2025 (Updated about 1 hour ago) Posted: May 28, 2025 (Updated about 1 hour ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with very high daily engagement and an NPS that's well above the norm. 10 million UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions of lives. We're now gearing up for our next phase of growth, from 10 million to 20 million customers. As we launch more and more financial products, and our customers' financial lives become more complex, personalising the experience is a key priority. We are at a very exciting point in our growth journey and looking for ambitious, deep thinking product and customer obsessed talent to join us! The potential impact of Monzo is huge and we're only 1% done and we have the opportunity to impact billions of people's lives. We're still a scaling team with lots still to accomplish. What you'll be working on: As a Senior Product Manager, you'll lead one or more cross-functional teams to define and deliver a strategy that helps customers make the most of Monzo. That means you'll: Lead the charge: build a product vision and strategy for your area, ensuring alignment with Monzo's goals and an exceptional customer experience. Communicate effectively: you get people inspired by the product vision and you share the right context with the right people at the right time. Collaborate seamlessly: partner with engineering, design, data, research, marketing and other teams across Monzo to create a strategy and deliver. Deliver impact: define, deliver and measure the impact of the customer-focused experiences you create. You should apply if: You are an experienced product manager, and have led high-performing teams to ship world-class products at a fast growing company. You have a track record of leading consumer efforts that drive significant value for customers and the business. You're data-driven and commercial, and have a track record of collaborating with machine learning experts or data scientists to define key metrics, run experiments, and deliver business impact. You can systematically break down and solve complex problems. You have good judgement, and have a track record of making good decisions in complex situations where there's often no "right answer". You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're a great storyteller, who is able to motivate, energise and inspire people towards a common goal. You're passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo. You're intellectually honest about your work's performance, continually striving for improvement. You're a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience. The interview process: Our interview process usually involves 4 main stages: Initial Call with Hiring Manager Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. Our average process takes around 4-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: ️ We can help you relocate to the UK We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc - at least monthly - meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What accomplishment are you most proud of from your time in your current role? Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. Keeping your data safe is really important to us. Select If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select How would your describe your ethnicity? Select By checking this box, I consent to Monzo collecting, storing, and processing my responses to the demographic data surveys above.
Jun 30, 2025
Full time
We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Monzo is the seventh biggest bank in the UK with a mission to Make Money Work for Everyone. In the last few years we've built a banking app with very high daily engagement and an NPS that's well above the norm. 10 million UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions of lives. We're now gearing up for our next phase of growth, from 10 million to 20 million customers. As we launch more and more financial products, and our customers' financial lives become more complex, personalising the experience is a key priority. We are at a very exciting point in our growth journey and looking for ambitious, deep thinking product and customer obsessed talent to join us! The potential impact of Monzo is huge and we're only 1% done and we have the opportunity to impact billions of people's lives. We're still a scaling team with lots still to accomplish. What you'll be working on: As a Senior Product Manager, you'll lead one or more cross-functional teams to define and deliver a strategy that helps customers make the most of Monzo. That means you'll: Lead the charge: build a product vision and strategy for your area, ensuring alignment with Monzo's goals and an exceptional customer experience. Communicate effectively: you get people inspired by the product vision and you share the right context with the right people at the right time. Collaborate seamlessly: partner with engineering, design, data, research, marketing and other teams across Monzo to create a strategy and deliver. Deliver impact: define, deliver and measure the impact of the customer-focused experiences you create. You should apply if: You are an experienced product manager, and have led high-performing teams to ship world-class products at a fast growing company. You have a track record of leading consumer efforts that drive significant value for customers and the business. You're data-driven and commercial, and have a track record of collaborating with machine learning experts or data scientists to define key metrics, run experiments, and deliver business impact. You can systematically break down and solve complex problems. You have good judgement, and have a track record of making good decisions in complex situations where there's often no "right answer". You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so. You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done. You're a great storyteller, who is able to motivate, energise and inspire people towards a common goal. You're passionate about building value for customers and not just achieving business results, and are excited about our mission at Monzo. You're intellectually honest about your work's performance, continually striving for improvement. You're a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience. The interview process: Our interview process usually involves 4 main stages: Initial Call with Hiring Manager Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership. Our average process takes around 4-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: ️ We can help you relocate to the UK We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc - at least monthly - meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What accomplishment are you most proud of from your time in your current role? Select Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. Keeping your data safe is really important to us. Select If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. How would you describe your gender identity? Select Do you identify as transgender? Select What's your sexual orientation? Select Do you identify as having a disability? Select Do you consider yourself to be neurodivergent? Select How would your describe your ethnicity? Select By checking this box, I consent to Monzo collecting, storing, and processing my responses to the demographic data surveys above.
Team Administrator - FS Regulatory page is loaded Team Administrator - FS Regulatory Apply locations London time type Full time posted on Posted 3 Days Ago job requisition id JR101430 Job Description Job title: Team Administrator Job type: Full Time, Permanent Location: London Reports to: Secretarial Coordinator Main purpose of the role: To provide effective and high-quality administrative support through delegation from the Secretarial Co-ordinator, Secretaries and fee-earners that appropriately meets the requirements of the team. To support the team/office with regular and ad hoc administrative tasks and other secretarial tasks. Key relationships: Daily contact with Secretarial Co-ordinator for work allocation. Daily contact with Associates and Partners when delivering completed tasks. Occasional contact with Secretarial Manager for escalations or issues. Building and maintaining relationships with colleagues and key stakeholders. Main Duties & Responsibilities: Diary and contact management Arrange the booking of conference rooms, video conference facilities, taxis refreshments, restaurants, and liaising with meeting attendees, both internal and external. Organising travel arrangements through the firm's travel company, booking and confirmation of reservations, flights, hotels, car transfers, ordering currency and expense claims and producing detailed itineraries. Administrative tasks Day-to-day administrative tasks such as photocopying, scanning and demonstrating the ability to delegate to appropriate department(s) when necessary, e.g. for organising large volume printing, photocopying, document production. Effectively manage new client matter opening and any additional tasks and duties relating to this process, following Service Excellence workbooks and process throughout. Organises document management, including closing of files, archiving and ensures that all relevant documents are filed electronically and paper-based, if required. Dealing with and submission of travel invoices and expense claims using Chrome River. Submitting invoices for payment through the Accounts Payable team and monitoring progress Prepare WIP reports to be reviewed by fee-earners. Supporting fee-earners, Secretarial Co-ordinator or Group Head on time recording (Intapp), including reporting as required. Supporting fee-earners with maintenance of InterAction; ensure new business contact details are entered and contacts from fee-earners Outlook address book are shared, updating changes of contact, and entering activities when a M&BD activity is planned with a client or target by own fee-earner, proactively downloading and printing reports on contacts ahead of meetings and pitches with the contact. Supporting team in updating information on the SharePoint intranet or in managing and maintaining particular pages. Assisting with event management including tasks such as RSVP management for events, responding to fee-earner queries about attending delegates using InterAction reporting function. Assisting the broader team with routine and ad-hoc administrative tasks relating to the operation of the team/office. Preparation of key documents and correspondence. Assisting with simple typing tasks including digital dictation, copy typing and handwritten amendments. Using the firm's house style and proofreading all work to ensure that completed documents are delivered accurately and to a consistently high standard. Assisting the team with the preparation of agendas, presentations and meeting papers, including print production and timely distribution. Regularly updating fee earners' CVs ensuring they are maintained in the firm's CV Bank. Sourcing fee-earners' CVs for pitches and co-ordinating the update of the CVs. Project/matter support Assisting Secretarial Co-ordinator, Secretaries and Paralegals with internal project or matter related ad-hoc duties. Duties may include but are not limited to uploading files to deal rooms and SharePoint; printing, filing and archiving; arranging for files and bundles to be couriered; and supporting ad-hoc administrative tasks as required. Provide ad-hoc support to practice support team with tasks. Person specification: Education / Qualifications / Experience: GCSEs grade C/4 or above, or equivalent qualifications in English and Maths as a fundamental criterion Some office experience desirable, although training will be provided. General Skills: Client service orientated approach A proven working understanding of teamwork Problem solving skills and solutions focused Strong computer skills, specifically in relation to MS Office Good communication skills Strong spelling and grammar Self-management and excellent organisational skills, with the ability to prioritise work calmly and effectively in a pressurised environment Accountability and professionalism Attention to detail and discretion with confidential information Able to work effectively as part of a diverse and inclusive team Ability to touch type quickly and accurately Creative and forward-thinking approach to task Other requirements: Flexibility with working hours as required and willingness to work extra and on occasion unsociable hours when required Awareness of and adherence to the firm's policies and values Firm introduction: Simmons & Simmons is a leading international law firm, providing clients with commercially aware legal advice, whenever and wherever they need it. We have over 1,600 people situated in key business and financial centres across Europe, the Middle East, and Asia. We understand that our firm is equal only to the strengths of our people and place great emphasis on recruiting and retaining staff who meet our high standards. Our philosophy for international growth has been to build practices around local teams who understand the culture, business and languages of the countries and regions in which we operate. In doing so, we believe that we have succeeded in developing a closely knit and cohesive network that meets local business needs as part of a global service. Our business services groups provide integrated support for our global operations. The firm is organised in line with our clients' requirements into key practice areas and sector groups. Our sector focus allows us to better appreciate the environment in which our clients operate and to work with them to achieve their objectives. Our client base includes leading financial institutions and a significant number of the current FTSE 100 and Fortune Global 500 companies. Our focus on a small number of sectors means we can understand and respond to our clients' needs. Our industry sectors are Asset Management & Investment Funds, Financial Institutions, Healthcare & Life Sciences and Telecoms, Media & Technology (TMT). We also focus on the E&I market, through our international projects and construction teams. We have a track record for innovation and delivering value to clients through new ways of working. The core practice areas, from which we draw our sector teams, are corporate, dispute resolution, employment, pensions & employee benefits, EU, competition & regulatory, financial markets, information, communications & technology, intellectual property, projects, real estate, and tax. For additional information on the firm, please visit our website at . Equal opportunities: We are committed to promoting equality and diversity in the firm and to equal opportunities in employment. We believe in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. We ensure that those who serve or who have served in the armed forces, and their families, are treated fairly during the recruitment and selection processes. At Simmons & Simmons we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us, should this be something you are interested in. Background screening: All recruits of Simmons & Simmons will be required to go through our background screening process. Depending on the position you apply for this may include a Disclosure & Barring Service (DBS) certificate. We undertake not to discriminate unfairly against any subject of a DBS certificate on the basis of a conviction or other information revealed. The firm's policy on the recruitment of ex-offenders is available on request. About Us Every day, our expert teams across Europe, the Middle East and Asia come together to solve some of the world's most complex challenges. We're an international melting pot of perspectives and experiences, united in helping to shape a better future for our clients, our people and our communities. A place for ideas, skills . click apply for full job details
Jun 30, 2025
Full time
Team Administrator - FS Regulatory page is loaded Team Administrator - FS Regulatory Apply locations London time type Full time posted on Posted 3 Days Ago job requisition id JR101430 Job Description Job title: Team Administrator Job type: Full Time, Permanent Location: London Reports to: Secretarial Coordinator Main purpose of the role: To provide effective and high-quality administrative support through delegation from the Secretarial Co-ordinator, Secretaries and fee-earners that appropriately meets the requirements of the team. To support the team/office with regular and ad hoc administrative tasks and other secretarial tasks. Key relationships: Daily contact with Secretarial Co-ordinator for work allocation. Daily contact with Associates and Partners when delivering completed tasks. Occasional contact with Secretarial Manager for escalations or issues. Building and maintaining relationships with colleagues and key stakeholders. Main Duties & Responsibilities: Diary and contact management Arrange the booking of conference rooms, video conference facilities, taxis refreshments, restaurants, and liaising with meeting attendees, both internal and external. Organising travel arrangements through the firm's travel company, booking and confirmation of reservations, flights, hotels, car transfers, ordering currency and expense claims and producing detailed itineraries. Administrative tasks Day-to-day administrative tasks such as photocopying, scanning and demonstrating the ability to delegate to appropriate department(s) when necessary, e.g. for organising large volume printing, photocopying, document production. Effectively manage new client matter opening and any additional tasks and duties relating to this process, following Service Excellence workbooks and process throughout. Organises document management, including closing of files, archiving and ensures that all relevant documents are filed electronically and paper-based, if required. Dealing with and submission of travel invoices and expense claims using Chrome River. Submitting invoices for payment through the Accounts Payable team and monitoring progress Prepare WIP reports to be reviewed by fee-earners. Supporting fee-earners, Secretarial Co-ordinator or Group Head on time recording (Intapp), including reporting as required. Supporting fee-earners with maintenance of InterAction; ensure new business contact details are entered and contacts from fee-earners Outlook address book are shared, updating changes of contact, and entering activities when a M&BD activity is planned with a client or target by own fee-earner, proactively downloading and printing reports on contacts ahead of meetings and pitches with the contact. Supporting team in updating information on the SharePoint intranet or in managing and maintaining particular pages. Assisting with event management including tasks such as RSVP management for events, responding to fee-earner queries about attending delegates using InterAction reporting function. Assisting the broader team with routine and ad-hoc administrative tasks relating to the operation of the team/office. Preparation of key documents and correspondence. Assisting with simple typing tasks including digital dictation, copy typing and handwritten amendments. Using the firm's house style and proofreading all work to ensure that completed documents are delivered accurately and to a consistently high standard. Assisting the team with the preparation of agendas, presentations and meeting papers, including print production and timely distribution. Regularly updating fee earners' CVs ensuring they are maintained in the firm's CV Bank. Sourcing fee-earners' CVs for pitches and co-ordinating the update of the CVs. Project/matter support Assisting Secretarial Co-ordinator, Secretaries and Paralegals with internal project or matter related ad-hoc duties. Duties may include but are not limited to uploading files to deal rooms and SharePoint; printing, filing and archiving; arranging for files and bundles to be couriered; and supporting ad-hoc administrative tasks as required. Provide ad-hoc support to practice support team with tasks. Person specification: Education / Qualifications / Experience: GCSEs grade C/4 or above, or equivalent qualifications in English and Maths as a fundamental criterion Some office experience desirable, although training will be provided. General Skills: Client service orientated approach A proven working understanding of teamwork Problem solving skills and solutions focused Strong computer skills, specifically in relation to MS Office Good communication skills Strong spelling and grammar Self-management and excellent organisational skills, with the ability to prioritise work calmly and effectively in a pressurised environment Accountability and professionalism Attention to detail and discretion with confidential information Able to work effectively as part of a diverse and inclusive team Ability to touch type quickly and accurately Creative and forward-thinking approach to task Other requirements: Flexibility with working hours as required and willingness to work extra and on occasion unsociable hours when required Awareness of and adherence to the firm's policies and values Firm introduction: Simmons & Simmons is a leading international law firm, providing clients with commercially aware legal advice, whenever and wherever they need it. We have over 1,600 people situated in key business and financial centres across Europe, the Middle East, and Asia. We understand that our firm is equal only to the strengths of our people and place great emphasis on recruiting and retaining staff who meet our high standards. Our philosophy for international growth has been to build practices around local teams who understand the culture, business and languages of the countries and regions in which we operate. In doing so, we believe that we have succeeded in developing a closely knit and cohesive network that meets local business needs as part of a global service. Our business services groups provide integrated support for our global operations. The firm is organised in line with our clients' requirements into key practice areas and sector groups. Our sector focus allows us to better appreciate the environment in which our clients operate and to work with them to achieve their objectives. Our client base includes leading financial institutions and a significant number of the current FTSE 100 and Fortune Global 500 companies. Our focus on a small number of sectors means we can understand and respond to our clients' needs. Our industry sectors are Asset Management & Investment Funds, Financial Institutions, Healthcare & Life Sciences and Telecoms, Media & Technology (TMT). We also focus on the E&I market, through our international projects and construction teams. We have a track record for innovation and delivering value to clients through new ways of working. The core practice areas, from which we draw our sector teams, are corporate, dispute resolution, employment, pensions & employee benefits, EU, competition & regulatory, financial markets, information, communications & technology, intellectual property, projects, real estate, and tax. For additional information on the firm, please visit our website at . Equal opportunities: We are committed to promoting equality and diversity in the firm and to equal opportunities in employment. We believe in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. We ensure that those who serve or who have served in the armed forces, and their families, are treated fairly during the recruitment and selection processes. At Simmons & Simmons we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us, should this be something you are interested in. Background screening: All recruits of Simmons & Simmons will be required to go through our background screening process. Depending on the position you apply for this may include a Disclosure & Barring Service (DBS) certificate. We undertake not to discriminate unfairly against any subject of a DBS certificate on the basis of a conviction or other information revealed. The firm's policy on the recruitment of ex-offenders is available on request. About Us Every day, our expert teams across Europe, the Middle East and Asia come together to solve some of the world's most complex challenges. We're an international melting pot of perspectives and experiences, united in helping to shape a better future for our clients, our people and our communities. A place for ideas, skills . click apply for full job details
Credit Risk Manager, Flex Originations (Credit Cards) Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ About us: We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. With our Flex product we're reinventing credit cards to give customers more visibility and control over their spending. Our portfolio is growing rapidly and we're expanding our team to support our future growth ambitions. We're looking for a Credit Risk Manager to help drive the credit and growth strategy for Flex originations. You will lead a team of analysts responsible for developing the credit and pricing strategies as we evolve our existing propositions and develop new products and distribution strategies. Our credit teams are part of our Data Discipline which drives a strong culture of data-driven decision making across the whole company. We're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives analysts the head space to focus on more impactful business questions and analyses. Join a team where your ideas can rapidly transform into reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. How you'll contribute: Lead a team of analysts that will develop credit and pricing strategies for our growing range of Flex products and distribution channels Work closely with Flex squad leadership to develop and execute an ambitious growth strategy for Flex Collaborate with people from engineering, marketing, product, risk and control to design and deliver new products and customer journeys Lead the development and maintenance of the NPV models and affordability strategies that underpin the Flex underwriting decisions Monthly monitoring and reporting on Flex originations performance to stakeholders up to executive level Build, maintain and own the database tables and dashboards that provide insights and promote rapid, data-driven decisions. Collaborate with the Decision Science team to maximise value from our internal and external data through cutting-edge ML models Promote a culture of proactive, high quality analysis and ensure we have the right credit capabilities, infrastructure and talent in place to scale safely You should apply if: What we're doing here at Monzo excites you! You have extensive experience in unsecured lending, ideally credit cards You have a deep understanding of lending economics and have experience developing and deploying underwriting strategies and credit models. You have strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus. You have a strong understanding of the regulations that apply to lending in the UK. You have track record leading and developing analytical teams You thrive in a fast-paced environment and are keen for the chance to improve our products and help ship changes to our customers You are a strong communicator, able to cut through complex problems and articulate decision points, particularly to senior leadership. You have experience in project management and coordination across teams. You work well collaborating in a team with diverse skill-sets and personality types. You are highly motivated and energised by the idea of bringing a positive impact to our customers and Monzo. The Interview Process: Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions! Initial call with the hiring manager Final loop of interviews meeting the team Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Where would you like to be based? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. Keeping your data safe is really important to us. Select If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. . click apply for full job details
Jun 30, 2025
Full time
Credit Risk Manager, Flex Originations (Credit Cards) Cardiff, London or Remote (UK) We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ About us: We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. With our Flex product we're reinventing credit cards to give customers more visibility and control over their spending. Our portfolio is growing rapidly and we're expanding our team to support our future growth ambitions. We're looking for a Credit Risk Manager to help drive the credit and growth strategy for Flex originations. You will lead a team of analysts responsible for developing the credit and pricing strategies as we evolve our existing propositions and develop new products and distribution strategies. Our credit teams are part of our Data Discipline which drives a strong culture of data-driven decision making across the whole company. We're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives analysts the head space to focus on more impactful business questions and analyses. Join a team where your ideas can rapidly transform into reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. How you'll contribute: Lead a team of analysts that will develop credit and pricing strategies for our growing range of Flex products and distribution channels Work closely with Flex squad leadership to develop and execute an ambitious growth strategy for Flex Collaborate with people from engineering, marketing, product, risk and control to design and deliver new products and customer journeys Lead the development and maintenance of the NPV models and affordability strategies that underpin the Flex underwriting decisions Monthly monitoring and reporting on Flex originations performance to stakeholders up to executive level Build, maintain and own the database tables and dashboards that provide insights and promote rapid, data-driven decisions. Collaborate with the Decision Science team to maximise value from our internal and external data through cutting-edge ML models Promote a culture of proactive, high quality analysis and ensure we have the right credit capabilities, infrastructure and talent in place to scale safely You should apply if: What we're doing here at Monzo excites you! You have extensive experience in unsecured lending, ideally credit cards You have a deep understanding of lending economics and have experience developing and deploying underwriting strategies and credit models. You have strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus. You have a strong understanding of the regulations that apply to lending in the UK. You have track record leading and developing analytical teams You thrive in a fast-paced environment and are keen for the chance to improve our products and help ship changes to our customers You are a strong communicator, able to cut through complex problems and articulate decision points, particularly to senior leadership. You have experience in project management and coordination across teams. You work well collaborating in a team with diverse skill-sets and personality types. You are highly motivated and energised by the idea of bringing a positive impact to our customers and Monzo. The Interview Process: Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions! Initial call with the hiring manager Final loop of interviews meeting the team Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you: ️ We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences And much more, see our full list of benefits here Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage Apply for this job indicates a required field First Name Last Name Preferred First Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Where would you like to be based? Select Select A US Person is defined as someone who: was born in the United States (US) has at least 1 parent who was born in the US is a naturalised citizen of the US is a green card holder is a US tax resident Please confirm your UK Right to Work status. Select We legally have to verify your Right to Work in the UK before you can start working for us. We're asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won't affect the outcome of your application, unless you'd need visa sponsorship but are applying to a role we can't sponsor. Keeping your data safe is really important to us. Select If you'd like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers). If you'd like to, please spell out your name how it's pronounced so we know how to say it. Identity survey Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is: Voluntary . And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not. Anonymous to Monzo . We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process. By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us. . click apply for full job details
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role Synthesia is seeking an experienced Customer Success leader to spearhead DACH and Southern Europe, across enterprise and strategic accounts. Reporting directly to the SVP of Customer Success, you will lead, inspire and grow a world-class team of Customer Success Managers. You will drive customer outcomes, own renewal targets, and partner with Sales leaders to drive expansions. This role is perfect for someone who thrives in a fast-paced environment, who has a passion for building and scaling high-performing teams, who loves making customers successful, and who is driven by the desire to leave a lasting impact. What you'll be doing Recruiting, developing, and retaining a high-performing team of Customer Success Managers Empowering customers to achieve their goals through increased usage, engagement, adoption, and value realization Building trusted relationships with senior stakeholders across customers, serving as an executive sponsor and escalation point when needed Owning renewal targets and ensuring accurate and timely forecasting Collaborating with Sales leadership to drive expansion and growth Working with other Customer Success leaders to introduce innovative frameworks, proven playbooks, and best practices that accelerate customer success and growth Acting as the voice of the customer internally and partnering with Product teams to provide feedback, influence product enhancements, and ensure customer needs are met Proactively identifying risks and opportunities, building the business case for customer success investments. We'd love to hear from you if you have Proven experience recruiting and managing high-performing Customer Success teams in high-growth B2B SaaS environments Strong track record of owning and exceeding renewals and retention targets in enterprise and strategic account segments Deep experience working with large, complex organizations across multiple industries and relevant geographies Comfortable engaging with C-suite stakeholders and navigating enterprise relationships Expertise in data-driven customer success initiatives, risk management and forecasting Experience leveraging customer success platforms to drive CSM productivity A strong sense of ownership, with a passion for building and scaling the customer success function Native-level fluency in French and/or German We'd be particularly excited if You have experience with Video AI You have worked in commercial orgs implementing MEDDPICC & Command of the Message Frameworks, or other value-frameworks A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday A competitive salary + stock options 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over) Private healthcare through AXA, including mental health support through the Stronger Minds service ️ Pension contribution - Synthesia contributes 3% and employees contribute 5% on qualifying earnings Cycle to work scheme Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay You can participate in a generous recruitment referral scheme if you help us to hire The equipment you need to be successful in your role Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you require sponsorship to work at Synthesia? Please provide any details Do you require any reasonable adjustments for your interview with us? If you're comfortable to do so, please outline your salary expectations By checking this box, I agree to allow Synthesia to retain my data for future opportunities for employment for up to 700 days after the conclusion of consideration of my current application for employment.
Jun 28, 2025
Full time
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now . Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2 . In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. About the role Synthesia is seeking an experienced Customer Success leader to spearhead DACH and Southern Europe, across enterprise and strategic accounts. Reporting directly to the SVP of Customer Success, you will lead, inspire and grow a world-class team of Customer Success Managers. You will drive customer outcomes, own renewal targets, and partner with Sales leaders to drive expansions. This role is perfect for someone who thrives in a fast-paced environment, who has a passion for building and scaling high-performing teams, who loves making customers successful, and who is driven by the desire to leave a lasting impact. What you'll be doing Recruiting, developing, and retaining a high-performing team of Customer Success Managers Empowering customers to achieve their goals through increased usage, engagement, adoption, and value realization Building trusted relationships with senior stakeholders across customers, serving as an executive sponsor and escalation point when needed Owning renewal targets and ensuring accurate and timely forecasting Collaborating with Sales leadership to drive expansion and growth Working with other Customer Success leaders to introduce innovative frameworks, proven playbooks, and best practices that accelerate customer success and growth Acting as the voice of the customer internally and partnering with Product teams to provide feedback, influence product enhancements, and ensure customer needs are met Proactively identifying risks and opportunities, building the business case for customer success investments. We'd love to hear from you if you have Proven experience recruiting and managing high-performing Customer Success teams in high-growth B2B SaaS environments Strong track record of owning and exceeding renewals and retention targets in enterprise and strategic account segments Deep experience working with large, complex organizations across multiple industries and relevant geographies Comfortable engaging with C-suite stakeholders and navigating enterprise relationships Expertise in data-driven customer success initiatives, risk management and forecasting Experience leveraging customer success platforms to drive CSM productivity A strong sense of ownership, with a passion for building and scaling the customer success function Native-level fluency in French and/or German We'd be particularly excited if You have experience with Video AI You have worked in commercial orgs implementing MEDDPICC & Command of the Message Frameworks, or other value-frameworks A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday A competitive salary + stock options 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over) Private healthcare through AXA, including mental health support through the Stronger Minds service ️ Pension contribution - Synthesia contributes 3% and employees contribute 5% on qualifying earnings Cycle to work scheme Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay You can participate in a generous recruitment referral scheme if you help us to hire The equipment you need to be successful in your role Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you require sponsorship to work at Synthesia? 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Regional Head of Property - Europe Purpose of Role As ISP's Regional Head of Property, you will be responsible for managing capital expenditure (CapEx) investments and ensuring the effective operation, maintenance, and compliance management of the Group's expanding regional property portfolio. Your role will balance cost management with environmental impact. You will play a crucial role in planning and delivering school infrastructure expansions, enhancements, health and safety projects, and renovations. This position requires strong relationship-building skills to engage effectively with individual school leaders, external stakeholders, regional management, and divisional or group headquarters, delivering positive outcomes at local, regional, and international levels. The Regional Head of Property - Europe reports directly to the Regional Managing Director - Europe. The role may be based in Poland, Italy, Greece, with extensive travel to other school sites as required to support business. Key Responsibilities Team Leadership and Management Support and advise school heads and functional managers on all aspects of facilities and project management. Interact with colleagues, partners, and contractors across various levels, including senior leadership teams, management, and external professionals. Adhere to business policies, rules, and procedures, including health and safety, equal opportunities, governance, and financial policies. Ensure compliance with the organization's Code of Conduct in service delivery to staff and the community. Maintain close contact with governmental and local agencies to ensure adherence to regulations. Continuously improve the energy efficiency of our schools and foster a culture of environmental protection within the school community. 2. Estate and Building Management Establish and manage a regional maintenance plan in accordance with ISP policy. Create and oversee a regional facilities management committee per ISP guidelines. Conduct routine visits and inspections of school sites in accordance with ISP policy. Develop and manage comprehensive maintenance plans for all school sites, ensuring compliance with ISP policies and local regulations. Review, draft, and tender soft and hard facilities management contracts as needed. Manage complex mechanical, electrical, and plumbing (MEP) systems across the estate, including alarms, air conditioning, water heating, lighting controls, and energy management systems (BEMS). Ensure a transparent and competitive tender process for external service suppliers. Develop and monitor Key Performance Indicators (KPIs) for facilities maintenance and service management. Plan and manage facilities maintenance budgets and implement energy efficiency procedures. Investigate equipment malfunctions and design technical solutions to resolve issues promptly. Manage preventive maintenance systems to avoid future malfunctions or hazards. Ensure that all school-related building, operational, and construction permits are maintained up to date. Focus on ESG (Environmental, Social, Governance) strategies to improve sustainability, energy efficiency, and waste management across the region. 3. Regulatory Compliance and Risk Management Serve as the primary contact for local and regional authorities regarding compliance with national and regional regulations. Ensure 100% compliance in all schools within the region. Align ISP regional policies and procedures with local compliance requirements, including health and safety, fire safety, labor laws, civil protection, and educational infrastructure standards. Implement a routine inspection system to maintain compliance with safety systems, such as fire alarms, electrical and gas systems, and controlled access security systems. Oversee risk assessments related to physical infrastructure, ensuring the adoption of safe work systems and policies. Monitor KPIs for compliance services and escalate performance issues as necessary. Conduct periodic audits of regional schools to ensure legal and policy compliance and lead facility audits to plan maintenance tasks and improvements. Provide guidance on facility-related health and safety issues and offer follow-up training when necessary. Oversee incident investigations at ISP locations and ensure that local policies are updated in response to changes in local law and regulations. Support school facilities teams during emergencies and provide additional facilities support when school business is disrupted. 4. Infrastructure Enhancement and Project Management Collaborate with Heads of School and the Regional Managing Director to prioritize the 5-Year Infrastructure Development Plan for each school. Lead annual capacity analysis surveys for schools to assess infrastructure needs. Support Heads of School and the Regional Managing Director in drafting and reviewing project proposals. Oversee and manage new build projects, infrastructure improvements, and renovation projects to ensure they are completed within established timeframes, budgets, and specifications. Inspect construction and repair work to ensure compliance with specifications, local and national regulations, and safety standards. Engage with project leaders and other ISP colleagues to ensure that facility-related issues for acquisitions, new sites, and CapEx projects are properly addressed, realistic, and well-resourced. Monitor and assess the progress of infrastructure projects, intervening when necessary to ensure successful delivery. 5. Procurement Services Management Manage and support schools and the regional team on procurement processes in compliance with the regional procurement policy. Ensure all procurement processes are conducted through the eSourcing tool, adhering to ISP's procurement policies and procedures. Oversee contract management through the eSourcing tool, ensuring key contracts are uploaded, identifying opportunities to change suppliers, renegotiate conditions, or plan renovations effectively. Develop a suppliers repository and identify opportunities for integrating suppliers across regional schools. Proactively search for new suppliers to enhance tenders and ensure the best value for money. Create comparative analyses to ensure quotes are homogeneous in quantity and quality. Negotiate final agreements with suppliers to ensure best value and favorable terms for ISP schools. Drive yearly regional procurement initiatives (e.g., books, stationery, notebooks) and report on savings, tracking identified initiatives and celebrating successes. Skills, Qualifications, and Experience University Degree in Architecture, Engineering, Business or other relevant fields highly desirable, may be substituted with a minimum of 10+ years of demonstrated relevant professional experience. 10+ years in leading teams across Facility Management, Asset Management, or Property Management. Over 10 years of Facilities Management experience, preferably in a multi-site environment. Experience across multiple European locations (Poland, Italy, Greece, Morocco) Project management experience, including the management of new buildings and CapEx projects. CapEx management experience. Proficiency in MS Office applications (Excel, Word, PowerPoint). Strong interpersonal skills with the ability to build relationships at all organizational levels and influence key stakeholders. Methodical and highly organized approach to executing tasks and responsibilities. Ability to thrive in a fast-paced environment. Attention to detail and strong writing, interpersonal, and communication skills. Positive, proactive, passionate, and results-oriented professional eager to progress within a global organization. Experience in cross-functional teamwork and working in a matrix organization. Fluency in written and spoken English is required; proficiency in one or more of the following is preferred: French, Italian, Polish and Greek. Strong diplomacy and consensus-building skills to establish trust and credibility. Ability to handle confidential information with maturity and discretion. Capacity to take initiative and solve problems with minimal supervision. Strong people management skills. Willingness to travel occasionally. Previous experience in the education sector is advantageous but not essential. ISP Principles 1. Begin with our children and students. Their success is our success. Well-being and safety are essential for effective learning. We consistently identify potential health and safety issues, acting promptly and following up on all concerns. 2. Treat everyone with care and respect. We support one another, embracing both similarities and differences, and promote the well-being of ourselves and others. 3. Operate effectively. We focus relentlessly on the most important aspects that will drive positive change, applying school policies and embodying our community's shared values. 4. Be financially responsible. We make financial decisions carefully, prioritizing the needs of our children, students . click apply for full job details
Jun 28, 2025
Full time
Regional Head of Property - Europe Purpose of Role As ISP's Regional Head of Property, you will be responsible for managing capital expenditure (CapEx) investments and ensuring the effective operation, maintenance, and compliance management of the Group's expanding regional property portfolio. Your role will balance cost management with environmental impact. You will play a crucial role in planning and delivering school infrastructure expansions, enhancements, health and safety projects, and renovations. This position requires strong relationship-building skills to engage effectively with individual school leaders, external stakeholders, regional management, and divisional or group headquarters, delivering positive outcomes at local, regional, and international levels. The Regional Head of Property - Europe reports directly to the Regional Managing Director - Europe. The role may be based in Poland, Italy, Greece, with extensive travel to other school sites as required to support business. Key Responsibilities Team Leadership and Management Support and advise school heads and functional managers on all aspects of facilities and project management. Interact with colleagues, partners, and contractors across various levels, including senior leadership teams, management, and external professionals. Adhere to business policies, rules, and procedures, including health and safety, equal opportunities, governance, and financial policies. Ensure compliance with the organization's Code of Conduct in service delivery to staff and the community. Maintain close contact with governmental and local agencies to ensure adherence to regulations. Continuously improve the energy efficiency of our schools and foster a culture of environmental protection within the school community. 2. Estate and Building Management Establish and manage a regional maintenance plan in accordance with ISP policy. Create and oversee a regional facilities management committee per ISP guidelines. Conduct routine visits and inspections of school sites in accordance with ISP policy. Develop and manage comprehensive maintenance plans for all school sites, ensuring compliance with ISP policies and local regulations. Review, draft, and tender soft and hard facilities management contracts as needed. Manage complex mechanical, electrical, and plumbing (MEP) systems across the estate, including alarms, air conditioning, water heating, lighting controls, and energy management systems (BEMS). Ensure a transparent and competitive tender process for external service suppliers. Develop and monitor Key Performance Indicators (KPIs) for facilities maintenance and service management. Plan and manage facilities maintenance budgets and implement energy efficiency procedures. Investigate equipment malfunctions and design technical solutions to resolve issues promptly. Manage preventive maintenance systems to avoid future malfunctions or hazards. Ensure that all school-related building, operational, and construction permits are maintained up to date. Focus on ESG (Environmental, Social, Governance) strategies to improve sustainability, energy efficiency, and waste management across the region. 3. Regulatory Compliance and Risk Management Serve as the primary contact for local and regional authorities regarding compliance with national and regional regulations. Ensure 100% compliance in all schools within the region. Align ISP regional policies and procedures with local compliance requirements, including health and safety, fire safety, labor laws, civil protection, and educational infrastructure standards. Implement a routine inspection system to maintain compliance with safety systems, such as fire alarms, electrical and gas systems, and controlled access security systems. Oversee risk assessments related to physical infrastructure, ensuring the adoption of safe work systems and policies. Monitor KPIs for compliance services and escalate performance issues as necessary. Conduct periodic audits of regional schools to ensure legal and policy compliance and lead facility audits to plan maintenance tasks and improvements. Provide guidance on facility-related health and safety issues and offer follow-up training when necessary. Oversee incident investigations at ISP locations and ensure that local policies are updated in response to changes in local law and regulations. Support school facilities teams during emergencies and provide additional facilities support when school business is disrupted. 4. Infrastructure Enhancement and Project Management Collaborate with Heads of School and the Regional Managing Director to prioritize the 5-Year Infrastructure Development Plan for each school. Lead annual capacity analysis surveys for schools to assess infrastructure needs. Support Heads of School and the Regional Managing Director in drafting and reviewing project proposals. Oversee and manage new build projects, infrastructure improvements, and renovation projects to ensure they are completed within established timeframes, budgets, and specifications. Inspect construction and repair work to ensure compliance with specifications, local and national regulations, and safety standards. Engage with project leaders and other ISP colleagues to ensure that facility-related issues for acquisitions, new sites, and CapEx projects are properly addressed, realistic, and well-resourced. Monitor and assess the progress of infrastructure projects, intervening when necessary to ensure successful delivery. 5. Procurement Services Management Manage and support schools and the regional team on procurement processes in compliance with the regional procurement policy. Ensure all procurement processes are conducted through the eSourcing tool, adhering to ISP's procurement policies and procedures. Oversee contract management through the eSourcing tool, ensuring key contracts are uploaded, identifying opportunities to change suppliers, renegotiate conditions, or plan renovations effectively. Develop a suppliers repository and identify opportunities for integrating suppliers across regional schools. Proactively search for new suppliers to enhance tenders and ensure the best value for money. Create comparative analyses to ensure quotes are homogeneous in quantity and quality. Negotiate final agreements with suppliers to ensure best value and favorable terms for ISP schools. Drive yearly regional procurement initiatives (e.g., books, stationery, notebooks) and report on savings, tracking identified initiatives and celebrating successes. Skills, Qualifications, and Experience University Degree in Architecture, Engineering, Business or other relevant fields highly desirable, may be substituted with a minimum of 10+ years of demonstrated relevant professional experience. 10+ years in leading teams across Facility Management, Asset Management, or Property Management. Over 10 years of Facilities Management experience, preferably in a multi-site environment. Experience across multiple European locations (Poland, Italy, Greece, Morocco) Project management experience, including the management of new buildings and CapEx projects. CapEx management experience. Proficiency in MS Office applications (Excel, Word, PowerPoint). Strong interpersonal skills with the ability to build relationships at all organizational levels and influence key stakeholders. Methodical and highly organized approach to executing tasks and responsibilities. Ability to thrive in a fast-paced environment. Attention to detail and strong writing, interpersonal, and communication skills. Positive, proactive, passionate, and results-oriented professional eager to progress within a global organization. Experience in cross-functional teamwork and working in a matrix organization. Fluency in written and spoken English is required; proficiency in one or more of the following is preferred: French, Italian, Polish and Greek. Strong diplomacy and consensus-building skills to establish trust and credibility. Ability to handle confidential information with maturity and discretion. Capacity to take initiative and solve problems with minimal supervision. Strong people management skills. Willingness to travel occasionally. Previous experience in the education sector is advantageous but not essential. ISP Principles 1. Begin with our children and students. Their success is our success. Well-being and safety are essential for effective learning. We consistently identify potential health and safety issues, acting promptly and following up on all concerns. 2. Treat everyone with care and respect. We support one another, embracing both similarities and differences, and promote the well-being of ourselves and others. 3. Operate effectively. We focus relentlessly on the most important aspects that will drive positive change, applying school policies and embodying our community's shared values. 4. Be financially responsible. We make financial decisions carefully, prioritizing the needs of our children, students . click apply for full job details
Head of Publishing - 12 Month (Maternity Cover) The Royal Entomological Societyare looking, to recruit an outstanding and dynamic Head of Publishing, to lead their publishing strategy for seven international journals, a handbook series and general interest entomology books.This position will also play an active role in their quarterly membership magazine 'Antenna'. This role is a 12-month fixed term contract (maternity cover) and is an exciting position which will ensure the high quality of the Society's publications and will oversee their planned, sustainable growth. The post is full-time based on 37.5 hours per week but will offer some flexibility on the working pattern. This role can be worked on a remote basis, with occasional visits to the office. Deadline for applications: 06 July 2025 Location: Remote, with occasional travel - UK Reporting to the CEO, responsibilities will include but are not limited to: Managing the RES journal portfolio including subscriptions, marketing, and strategy for growth. Optimising opportunities for maximum impact and revenue Working with the Editors-in Chief, Associate Editors and Editorial Boards of each journal With the CEO and Chair of Publications Committee, developing a strategic plan for RES publishing over the next 3 years Line managing the Managing Editor and Editorial Coordinator and other Society staff as required Leading the development, review and implantation of publishing strategy for journals, books and the RES membership magazine Ensuring the RES is represented at key conferences and events (including international) Progress the Society journals towards Open Access and identifying new opportunities Taking responsibility for budget setting and management around publishing each year Keeping up-to-date with the fast-moving publishing sector - including open access, transitional deals and institutional subscriptions Leading a review of the current library and developing a strategy to increase accessibility with the Librarian and other staff While an understanding of Society publishing is required, significant experience in STM or academic journal publishing is essential , particularly with Open Access agenda and Plan S. You will have demonstrable strategy and project management experience and the effective leadership skills necessary to lead a diverse team. The Society additionally maintains an entomological library and this role will also have line management responsibility for the library team. Experience of working with partners, including publishers, designers and printers is required, as are strong digital skills e.g. an understanding of ScholarOne and MS office packages. As part of the Strategic Leadership Team, you will also contribute to the annual development of the business plan, supporting delivery of the strategic plan. This is an exciting time to join the Royal Entomological Society as it embarks on a new strategy and a fantastic opportunity for an STM professional to take up a new leadership position of Director of Publishing. For a confidential call, please get in touch on . To be considered for this post, all applications must be submitted through Redwood Publishing Recruitment
Jun 27, 2025
Full time
Head of Publishing - 12 Month (Maternity Cover) The Royal Entomological Societyare looking, to recruit an outstanding and dynamic Head of Publishing, to lead their publishing strategy for seven international journals, a handbook series and general interest entomology books.This position will also play an active role in their quarterly membership magazine 'Antenna'. This role is a 12-month fixed term contract (maternity cover) and is an exciting position which will ensure the high quality of the Society's publications and will oversee their planned, sustainable growth. The post is full-time based on 37.5 hours per week but will offer some flexibility on the working pattern. This role can be worked on a remote basis, with occasional visits to the office. Deadline for applications: 06 July 2025 Location: Remote, with occasional travel - UK Reporting to the CEO, responsibilities will include but are not limited to: Managing the RES journal portfolio including subscriptions, marketing, and strategy for growth. Optimising opportunities for maximum impact and revenue Working with the Editors-in Chief, Associate Editors and Editorial Boards of each journal With the CEO and Chair of Publications Committee, developing a strategic plan for RES publishing over the next 3 years Line managing the Managing Editor and Editorial Coordinator and other Society staff as required Leading the development, review and implantation of publishing strategy for journals, books and the RES membership magazine Ensuring the RES is represented at key conferences and events (including international) Progress the Society journals towards Open Access and identifying new opportunities Taking responsibility for budget setting and management around publishing each year Keeping up-to-date with the fast-moving publishing sector - including open access, transitional deals and institutional subscriptions Leading a review of the current library and developing a strategy to increase accessibility with the Librarian and other staff While an understanding of Society publishing is required, significant experience in STM or academic journal publishing is essential , particularly with Open Access agenda and Plan S. You will have demonstrable strategy and project management experience and the effective leadership skills necessary to lead a diverse team. The Society additionally maintains an entomological library and this role will also have line management responsibility for the library team. Experience of working with partners, including publishers, designers and printers is required, as are strong digital skills e.g. an understanding of ScholarOne and MS office packages. As part of the Strategic Leadership Team, you will also contribute to the annual development of the business plan, supporting delivery of the strategic plan. This is an exciting time to join the Royal Entomological Society as it embarks on a new strategy and a fantastic opportunity for an STM professional to take up a new leadership position of Director of Publishing. For a confidential call, please get in touch on . To be considered for this post, all applications must be submitted through Redwood Publishing Recruitment
Director of Publishing - 12 Month Maternity Contract REF: DOP190625 LOCATION: REMOTE - UK Redwood Publishing Recruitment is very excited to be partnering with The Royal Entomological Society on an exclusive basis, to recruit an outstanding and dynamic Director of Publishing, to lead their publishing strategy for seven international journals, a handbook series and general interest entomology books. This position will also play an active role in their quarterly membership magazine 'Antenna'. This role is a 12-month fixed term contract and is an exciting position which will ensure the high quality of the Society's publications and will oversee their planned, sustainable growth. The post is full-time based on 37.5 hours per week but will offer some flexibility on the working pattern. This role can be worked on a remote basis, with occasional visits to the office. Reporting to the CEO, responsibilities will include but are not limited to: Managing the RES journal portfolio including subscriptions, marketing, and strategy for growth. Optimising opportunities for maximum impact and revenue Working with the Editors-in Chief, Associate Editors and Editorial Boards of each journal With the CEO and Chair of Publications Committee, developing a strategic plan for RES publishing over the next 3 years Line managing the Managing Editor and Editorial Coordinator and other Society staff as required Leading the development, review and implantation of publishing strategy for journals, books and the RES membership magazine Ensuring the RES is represented at key conferences and events (including international) Progress the Society journals towards Open Access and identifying new opportunities Taking responsibility for budget setting and management around publishing each year Keeping up-to-date with the fast-moving publishing sector - including open access, transitional deals and institutional subscriptions Leading a review of the current library and developing a strategy to increase accessibility with the Librarian and other staff While an understanding of Society publishing is required, significant experience in STM or academic journal publishing is essential , particularly with Open Access agenda and Plan S. You will have demonstrable strategy and project management experience and the effective leadership skills necessary to lead a diverse team. The Society additionally maintains an entomological library and this role will also have line management responsibility for the library team. Experience of working with partners, including publishers, designers and printers is required, as are strong digital skills e.g. an understanding of ScholarOne and MS office packages. As part of the Strategic Leadership Team, you will also contribute to the annual development of the business plan, supporting delivery of the strategic plan. This is an exciting time to join the Royal Entomological Society as it embarks on a new strategy and a fantastic opportunity for an STM professional to take up a new leadership position of Director of Publishing. If you are looking to join an organisation which is looking to develop publications to increase impact, ensuring insect science remains relevant, please do get in touch. For further details please send your CV and covering letter outlining your interest to: For a confidential call, please get in touch on . To be considered for this post all applications must be submitted through Redwood Publishing Recruitment If you would like to be kept up to date with our latest vacancies , please sign up!
Jun 27, 2025
Full time
Director of Publishing - 12 Month Maternity Contract REF: DOP190625 LOCATION: REMOTE - UK Redwood Publishing Recruitment is very excited to be partnering with The Royal Entomological Society on an exclusive basis, to recruit an outstanding and dynamic Director of Publishing, to lead their publishing strategy for seven international journals, a handbook series and general interest entomology books. This position will also play an active role in their quarterly membership magazine 'Antenna'. This role is a 12-month fixed term contract and is an exciting position which will ensure the high quality of the Society's publications and will oversee their planned, sustainable growth. The post is full-time based on 37.5 hours per week but will offer some flexibility on the working pattern. This role can be worked on a remote basis, with occasional visits to the office. Reporting to the CEO, responsibilities will include but are not limited to: Managing the RES journal portfolio including subscriptions, marketing, and strategy for growth. Optimising opportunities for maximum impact and revenue Working with the Editors-in Chief, Associate Editors and Editorial Boards of each journal With the CEO and Chair of Publications Committee, developing a strategic plan for RES publishing over the next 3 years Line managing the Managing Editor and Editorial Coordinator and other Society staff as required Leading the development, review and implantation of publishing strategy for journals, books and the RES membership magazine Ensuring the RES is represented at key conferences and events (including international) Progress the Society journals towards Open Access and identifying new opportunities Taking responsibility for budget setting and management around publishing each year Keeping up-to-date with the fast-moving publishing sector - including open access, transitional deals and institutional subscriptions Leading a review of the current library and developing a strategy to increase accessibility with the Librarian and other staff While an understanding of Society publishing is required, significant experience in STM or academic journal publishing is essential , particularly with Open Access agenda and Plan S. You will have demonstrable strategy and project management experience and the effective leadership skills necessary to lead a diverse team. The Society additionally maintains an entomological library and this role will also have line management responsibility for the library team. Experience of working with partners, including publishers, designers and printers is required, as are strong digital skills e.g. an understanding of ScholarOne and MS office packages. As part of the Strategic Leadership Team, you will also contribute to the annual development of the business plan, supporting delivery of the strategic plan. This is an exciting time to join the Royal Entomological Society as it embarks on a new strategy and a fantastic opportunity for an STM professional to take up a new leadership position of Director of Publishing. If you are looking to join an organisation which is looking to develop publications to increase impact, ensuring insect science remains relevant, please do get in touch. For further details please send your CV and covering letter outlining your interest to: For a confidential call, please get in touch on . To be considered for this post all applications must be submitted through Redwood Publishing Recruitment If you would like to be kept up to date with our latest vacancies , please sign up!
Sr. Program Manager, Finance Operations, Accounting & Analysis (FOAA) Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online. Amazon's Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a Sr. Program manager to support project requirements and implementation in FOAA Program management organization (PMO). FOAA PMO drives scale and productivity for FOAA by optimizing and automating processes. The key inputs driven by PMO team are i) Driving large scale automation programs by partnering with Amazon Tech teams, Accounting, Finance Operations (FinOps) and FOAA users, ii) Accelerating business process re-engineering and lean six sigma culture in FOAA to transform FOAA processes by driving efficiencies and controllership and iii) Streamlining FOAA engagement with external teams to ensure project and change management initiatives are optimized for FOAA. In this role, you will develop and drive transformational financial initiatives along with a cross-functional team of senior financial analysts, business intelligence engineers, and process/project managers. You will have opportunities to solve significant business problems through process re-engineering and innovative technology. You will also work on strategic projects to define and create brand new processes that have not done before. You will work with exceptionally talented, bright, and driven people who believe partnership is critical to customer success. This is a chance to work hard driving financial transformation activities across FOAA's three shared service centers in Costa Rica, China and India. The successful candidate must be able to think strategically, perform dive deep analytics on existing processes, identify re-engineering activities, and drive enterprise level new technology delivery. The successful candidate will have shown experience in past roles influencing business owners and supporting decision making in rapidly evolving environments. The role requires a self-starter with the ability to be both strategic and analytical in their support of new initiatives. The candidate must have the aptitude to incorporate new approaches and methodologies that are grounded in data-based recommendations. This role also has regular interaction with senior leaders and therefore requires good interpersonal and communication skills. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: June 17, 2025 (Updated about 7 hours ago) Posted: June 17, 2025 (Updated about 8 hours ago) Posted: March 18, 2025 (Updated about 12 hours ago) Posted: June 17, 2025 (Updated about 14 hours ago) Posted: June 17, 2025 (Updated about 14 hours ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jun 27, 2025
Full time
Sr. Program Manager, Finance Operations, Accounting & Analysis (FOAA) Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online. Amazon's Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a Sr. Program manager to support project requirements and implementation in FOAA Program management organization (PMO). FOAA PMO drives scale and productivity for FOAA by optimizing and automating processes. The key inputs driven by PMO team are i) Driving large scale automation programs by partnering with Amazon Tech teams, Accounting, Finance Operations (FinOps) and FOAA users, ii) Accelerating business process re-engineering and lean six sigma culture in FOAA to transform FOAA processes by driving efficiencies and controllership and iii) Streamlining FOAA engagement with external teams to ensure project and change management initiatives are optimized for FOAA. In this role, you will develop and drive transformational financial initiatives along with a cross-functional team of senior financial analysts, business intelligence engineers, and process/project managers. You will have opportunities to solve significant business problems through process re-engineering and innovative technology. You will also work on strategic projects to define and create brand new processes that have not done before. You will work with exceptionally talented, bright, and driven people who believe partnership is critical to customer success. This is a chance to work hard driving financial transformation activities across FOAA's three shared service centers in Costa Rica, China and India. The successful candidate must be able to think strategically, perform dive deep analytics on existing processes, identify re-engineering activities, and drive enterprise level new technology delivery. The successful candidate will have shown experience in past roles influencing business owners and supporting decision making in rapidly evolving environments. The role requires a self-starter with the ability to be both strategic and analytical in their support of new initiatives. The candidate must have the aptitude to incorporate new approaches and methodologies that are grounded in data-based recommendations. This role also has regular interaction with senior leaders and therefore requires good interpersonal and communication skills. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: June 17, 2025 (Updated about 7 hours ago) Posted: June 17, 2025 (Updated about 8 hours ago) Posted: March 18, 2025 (Updated about 12 hours ago) Posted: June 17, 2025 (Updated about 14 hours ago) Posted: June 17, 2025 (Updated about 14 hours ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
