Job Title: Electrical Location: Peterlee Ambulance Station Essington Way, Peterlee SR8 5AZ Salary: £37,500 salary + Bonus About Us: At Clementine, we're changing the game in property repairs. Our mission is simple: make repairs seamless by delivering ultra-reliable, efficient, and high-quality service that makes our customers' lives easier. We know maintenance is constant - so we've built systems, processes, and a skilled team to make it just work. By combining hands-on expertise with emerging AI technology, we're raising the bar for responsiveness, reliability, and results in the trade service industry. We're proud of the reputation we've earned and the lasting relationships we've built. Every Clementine job starts with one thing: putting the customer first. Key Responsibilities: Deliver High-Quality Electrical Work : Carry out electrical installations, maintenance, and repairs to the highest industry standards, ensuring safety, compliance, and customer satisfaction. Pursue Technical Excellence: Show commitment to becoming the best in your chosen field by continuously improving skills, staying updated with regulations, and embracing training opportunities. Remain Adaptable and Flexible: Respond positively to evolving tasks and business needs, including varied work environments, priorities, and customer requests. Demonstrate Organised Working Practices: Plan and manage daily tasks efficiently; maintain a tidy work area and complete jobs within expected timeframes. Provide Excellent Communication & Customer Service: Communicate professionally with clients, colleagues, and management. Represent the company positively on-site at all times. Work Collaboratively and Independently: Contribute effectively within team settings while also being capable of managing individual responsibilities with minimal supervision. Ensure Accuracy and Attention to Detail: Follow drawings, specifications, and procedures with precision. Double-check installations for completeness and safety. Maintain a Positive, Solution-Focused Attitude: Approach challenges with initiative and a can-do mindset; support a proactive and improvement-focused team culture. Follow Health & Safety Standards: Rigorously apply all H&S procedures, risk assessments, and PPE usage in line with company and legal requirements. Execute Delegated Tasks Reliably Implement instructions and tasks delegated by management or supervisors in a timely, professional, and accountable manner. Licence/Certification: Driving Licence (required) DBS Check (preferred) 18th Edition (preferred) Fully Qualified Electrician (required) C&G 2391 Inspection & Testing Qualification (required) £37,500 salary + Bonus 20 days holiday plus bank holidays Schedule: Day shift Monday to Friday No weekends Job Type: Permanent Pay: £37,500.00 per year Benefits: Company car Company pension Employee mentoring programme Experience: electrical: 2 years (required) Licence/Certification: Driving Licence (required) DBS Check (preferred) Work Location: On the road
Dec 10, 2025
Full time
Job Title: Electrical Location: Peterlee Ambulance Station Essington Way, Peterlee SR8 5AZ Salary: £37,500 salary + Bonus About Us: At Clementine, we're changing the game in property repairs. Our mission is simple: make repairs seamless by delivering ultra-reliable, efficient, and high-quality service that makes our customers' lives easier. We know maintenance is constant - so we've built systems, processes, and a skilled team to make it just work. By combining hands-on expertise with emerging AI technology, we're raising the bar for responsiveness, reliability, and results in the trade service industry. We're proud of the reputation we've earned and the lasting relationships we've built. Every Clementine job starts with one thing: putting the customer first. Key Responsibilities: Deliver High-Quality Electrical Work : Carry out electrical installations, maintenance, and repairs to the highest industry standards, ensuring safety, compliance, and customer satisfaction. Pursue Technical Excellence: Show commitment to becoming the best in your chosen field by continuously improving skills, staying updated with regulations, and embracing training opportunities. Remain Adaptable and Flexible: Respond positively to evolving tasks and business needs, including varied work environments, priorities, and customer requests. Demonstrate Organised Working Practices: Plan and manage daily tasks efficiently; maintain a tidy work area and complete jobs within expected timeframes. Provide Excellent Communication & Customer Service: Communicate professionally with clients, colleagues, and management. Represent the company positively on-site at all times. Work Collaboratively and Independently: Contribute effectively within team settings while also being capable of managing individual responsibilities with minimal supervision. Ensure Accuracy and Attention to Detail: Follow drawings, specifications, and procedures with precision. Double-check installations for completeness and safety. Maintain a Positive, Solution-Focused Attitude: Approach challenges with initiative and a can-do mindset; support a proactive and improvement-focused team culture. Follow Health & Safety Standards: Rigorously apply all H&S procedures, risk assessments, and PPE usage in line with company and legal requirements. Execute Delegated Tasks Reliably Implement instructions and tasks delegated by management or supervisors in a timely, professional, and accountable manner. Licence/Certification: Driving Licence (required) DBS Check (preferred) 18th Edition (preferred) Fully Qualified Electrician (required) C&G 2391 Inspection & Testing Qualification (required) £37,500 salary + Bonus 20 days holiday plus bank holidays Schedule: Day shift Monday to Friday No weekends Job Type: Permanent Pay: £37,500.00 per year Benefits: Company car Company pension Employee mentoring programme Experience: electrical: 2 years (required) Licence/Certification: Driving Licence (required) DBS Check (preferred) Work Location: On the road
About The Role Job Title: Baler and Compactor Field Service Engineer Division: phs Wastekit Croydon Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery. Customer Service To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers. The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate. The engineer should always try and take ownership of engineering issues so that the customer is provided with good service. Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always. May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays. Records and Documentation To complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures. Accurately record time, parts used and any other details either electronically or manually as required. Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs. Pass on any new business leads to sales department. Skills/Knowledge and Qualifications Required Shall have good fault-finding and diagnostic skills To be able to understand hydraulic and electrical circuit diagrams. Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles Can use and understand various electrical and hydraulic test equipment Update engineering knowledge when able. Always use cost effective but safe measures to carry out tasks. Can work with the minimum of supervision. To attend meetings and training courses as required by your Field Service Standards Comply with all requirements in the Work Instruction for Engineer Responsibilities. Comply with instructions given by Field Service Supervisors, Managers and Directors. To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies. To take responsibility for the safe keeping of stock and be accountable for stock balances. To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used. Any documentation which is required to be returned to the office is done so in time. Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock. Desirable Knowledge and Qualifications Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair. City & Guilds in electrical and mechanical engineering. Competent in the use of electrical and hydraulic test equipment. A sound knowledge of single and three phase electrical equipment and hydraulic circuits. A mature disciplined approach and good personal administrative and customer care skills. 17th edition electrical regulations/City & Guilds electrical and mechanical engineering. In return for your commitment and expertise, you will receive A competitive salary of £34,758.26 OTE £45,000.00 We offer accredited ILM Training in house and external training. Ongoing career and development opportunities. Digital GP for you and your family. Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks. Company pension. 24-hour wellbeing helpline. All kit required for working effectively on the road. If you want a career with a well-established company, where youll be appreciated for the quality of your work, we would love to hear from you. Apply now. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. JBRP1_UKTJ
Dec 10, 2025
Full time
About The Role Job Title: Baler and Compactor Field Service Engineer Division: phs Wastekit Croydon Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery. Customer Service To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers. The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate. The engineer should always try and take ownership of engineering issues so that the customer is provided with good service. Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always. May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays. Records and Documentation To complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures. Accurately record time, parts used and any other details either electronically or manually as required. Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs. Pass on any new business leads to sales department. Skills/Knowledge and Qualifications Required Shall have good fault-finding and diagnostic skills To be able to understand hydraulic and electrical circuit diagrams. Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles Can use and understand various electrical and hydraulic test equipment Update engineering knowledge when able. Always use cost effective but safe measures to carry out tasks. Can work with the minimum of supervision. To attend meetings and training courses as required by your Field Service Standards Comply with all requirements in the Work Instruction for Engineer Responsibilities. Comply with instructions given by Field Service Supervisors, Managers and Directors. To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies. To take responsibility for the safe keeping of stock and be accountable for stock balances. To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used. Any documentation which is required to be returned to the office is done so in time. Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock. Desirable Knowledge and Qualifications Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair. City & Guilds in electrical and mechanical engineering. Competent in the use of electrical and hydraulic test equipment. A sound knowledge of single and three phase electrical equipment and hydraulic circuits. A mature disciplined approach and good personal administrative and customer care skills. 17th edition electrical regulations/City & Guilds electrical and mechanical engineering. In return for your commitment and expertise, you will receive A competitive salary of £34,758.26 OTE £45,000.00 We offer accredited ILM Training in house and external training. Ongoing career and development opportunities. Digital GP for you and your family. Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks. Company pension. 24-hour wellbeing helpline. All kit required for working effectively on the road. If you want a career with a well-established company, where youll be appreciated for the quality of your work, we would love to hear from you. Apply now. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. JBRP1_UKTJ
A large M&E consultancy has and immediate requirement for a Principal Electrical Engineer to be based in their Glasgow office. You will have a minimum of ten years' industry experience with the ability to run medium sized projects and undertake a client facing role in the development, design and co-ordination of engineering projects. Experience will include the coordination of engineering project services, with a proven track record in project management. Your excellent communication and interpersonal skills, both with colleagues and clients, and experience working on innovative projects with leading client organisations, and contractors will equip you to take a future pro-active role in forging client relationships of our sector portfolio. The ideal candidate will be a Chartered Engineer or working towards, educated to degree level in Building Services Engineering or equivalent and hold membership of relevant institutions. Role Responsibilities Responsible for running of medium size projects Undertakes a client facing role in the development and design and coordination of engineering project services Designs and specifies Electrical building systems, equipment, facilities, components and products Develops Electrical engineering concepts and solutions Reports and reviews on Electrical engineering options and makes final proposal Attend project design team meetings (perhaps overseas visits required) and co-ordinate with Architects, project managers, Obtain from client and provide a clear and accurate brief to design office engineering team Visit design office with design briefing and partake in conference calls with design office engineers to discuss/review project Technical requirements and deliverables Develop brief and disseminate to Engineering/CAD resource for each phase of project Provide expert technical advice and problem resolution to the design office Visit design office with briefing and mobilise the team Review deliverables from design office in accordance with briefing requirements sent to them Provide technical audit of deliverables from design office Present design proposals/solutions to client and design team Prepare specifications and co-ordinate with all other documentation Sign-off engineering documents/schedules/drawings/calculations received from design office Use computer assisted project software for both project related calculations and pro Ensure document control methods are being adhered to and quality control standards are being achieved Contribute to development of quality and technical standards within the office Supervisory Responsibilities Responsible for assigned Engineers Work independently within the QA Systems Design reviews People management skills Clear Communication skills Delegation In return they offer a very attractive salary/benefits package.
Dec 09, 2025
Full time
A large M&E consultancy has and immediate requirement for a Principal Electrical Engineer to be based in their Glasgow office. You will have a minimum of ten years' industry experience with the ability to run medium sized projects and undertake a client facing role in the development, design and co-ordination of engineering projects. Experience will include the coordination of engineering project services, with a proven track record in project management. Your excellent communication and interpersonal skills, both with colleagues and clients, and experience working on innovative projects with leading client organisations, and contractors will equip you to take a future pro-active role in forging client relationships of our sector portfolio. The ideal candidate will be a Chartered Engineer or working towards, educated to degree level in Building Services Engineering or equivalent and hold membership of relevant institutions. Role Responsibilities Responsible for running of medium size projects Undertakes a client facing role in the development and design and coordination of engineering project services Designs and specifies Electrical building systems, equipment, facilities, components and products Develops Electrical engineering concepts and solutions Reports and reviews on Electrical engineering options and makes final proposal Attend project design team meetings (perhaps overseas visits required) and co-ordinate with Architects, project managers, Obtain from client and provide a clear and accurate brief to design office engineering team Visit design office with design briefing and partake in conference calls with design office engineers to discuss/review project Technical requirements and deliverables Develop brief and disseminate to Engineering/CAD resource for each phase of project Provide expert technical advice and problem resolution to the design office Visit design office with briefing and mobilise the team Review deliverables from design office in accordance with briefing requirements sent to them Provide technical audit of deliverables from design office Present design proposals/solutions to client and design team Prepare specifications and co-ordinate with all other documentation Sign-off engineering documents/schedules/drawings/calculations received from design office Use computer assisted project software for both project related calculations and pro Ensure document control methods are being adhered to and quality control standards are being achieved Contribute to development of quality and technical standards within the office Supervisory Responsibilities Responsible for assigned Engineers Work independently within the QA Systems Design reviews People management skills Clear Communication skills Delegation In return they offer a very attractive salary/benefits package.
Grounds Maintenance Supervisor Monday to Friday 7am till 4pm Up to £41,000 per annum Van provided Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry. This exciting opportunity will be based in Loughton, though you will be required to work across various areas within the Epping region. You will join us on a full-time basis Day to Day: To provide an efficient and flexible grounds maintenance support services to the public, businesses, elected member and colleagues. To provide technical and specialist knowledge including work planning, monitoring, enquiry response, contract management and landscape development to the Grounds Maintenance Team. Manager. Ensure ensuring excellent services are provided to our customers. To be responsible for works carried out by the Grounds Maintenance Services Team within the district and ensure that all contractual obligations of the service are met Requirements (Skills & Qualifications) of a Gardener: A good standard of education (GCSE s) Demonstrate a good understanding of associated grounds maintenance machinery and equipment. IT skills such as answering emails and use of android mobile phones Previous experience with general grounds maintenance including the safe use and operation of pedestrian mowing equipment, strimmer s, hedge cutters and hand tools associated with the role. Some evidence of soft landscaping skills such as planting. Benefits: Small area max travelling 20 mins to job- Buckhurst hill, Waltham abbey Opportunity to earn a performance related cash bonus of up 15% of salary Pension scheme contributions set at 7% of salary Life Insurance cover at 4 x your annual salary Private healthcare 25 days a year holiday, plus bank holidays Please apply for the role if you are interested in this Multi Trade position, or contact myself Abbie Burrows directly. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer. INDAB
Dec 09, 2025
Full time
Grounds Maintenance Supervisor Monday to Friday 7am till 4pm Up to £41,000 per annum Van provided Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry. This exciting opportunity will be based in Loughton, though you will be required to work across various areas within the Epping region. You will join us on a full-time basis Day to Day: To provide an efficient and flexible grounds maintenance support services to the public, businesses, elected member and colleagues. To provide technical and specialist knowledge including work planning, monitoring, enquiry response, contract management and landscape development to the Grounds Maintenance Team. Manager. Ensure ensuring excellent services are provided to our customers. To be responsible for works carried out by the Grounds Maintenance Services Team within the district and ensure that all contractual obligations of the service are met Requirements (Skills & Qualifications) of a Gardener: A good standard of education (GCSE s) Demonstrate a good understanding of associated grounds maintenance machinery and equipment. IT skills such as answering emails and use of android mobile phones Previous experience with general grounds maintenance including the safe use and operation of pedestrian mowing equipment, strimmer s, hedge cutters and hand tools associated with the role. Some evidence of soft landscaping skills such as planting. Benefits: Small area max travelling 20 mins to job- Buckhurst hill, Waltham abbey Opportunity to earn a performance related cash bonus of up 15% of salary Pension scheme contributions set at 7% of salary Life Insurance cover at 4 x your annual salary Private healthcare 25 days a year holiday, plus bank holidays Please apply for the role if you are interested in this Multi Trade position, or contact myself Abbie Burrows directly. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer. INDAB
Commercial Gas Supervisor Facilities Service Provider London & Home Counties £60,000£65,000 per annum CBW Staffing Solutions is currently recruiting for a leading National Facilities Service Provider for a Commercial Gas Supervisor to oversee operations across London & the Home Counties. This is a mobile supervisory position managing a team of67 engineers and a portfolio ofup to100 commercial buildings. The successful candidate will be based at the companysSurreyHead Office, with regular travel throughout the region. The role will involve a 50/50 split between tools and office-based duties. This is an excellent opportunity for an experienced Mobile Commercial Gas Supervisor to take ownership of a team, and progress within a highly reputable organisation. Hours of Work Monday to Friday 8:00am to 17:00pm Callout: 1 in 6 rota Van & Fuel Card Package Up to £65,000 salary 25 days holiday + Bank Holidays Company vehicle (private use available) Company pension Further training & professional development Potential progression within a growing national business Key Duties & Responsibilities Supervise a team of 67 Commercial Gas Engineers across a portfolio of commercial properties Oversee maintenance delivery across up to 100 buildings, ensuring standards, compliance, and efficiency Provide technical support, guidance, and mentoring to field engineers Ensure all PPM and reactive works are completed to high standards Conduct audits, site inspections, and quality checks across the portfolio Maintain strong relationships with clients and internal stakeholders Assist with planning workloads, scheduling, and resource allocation Deliver hands-on maintenance, repairs, and minor installations Diagnose faults, order required parts, and carry out remedial works Support the operational management team with reporting and compliance tasks Requirements Hold commercial gas tickets (COCN1 or CODNCO1) Proven experience in service & maintenance of commerical boilers DBS clearence required Strong background in commercial building services maintenance Previous supervisory or lead engineer experience desirable Excellent client-facing and communication skills Full UK driving licence Based within a reasonable commute to Gatwick Head Office Please send your CV to Katie at CBW Staffing Solutions for more information. JBRP1_UKTJ
Dec 09, 2025
Full time
Commercial Gas Supervisor Facilities Service Provider London & Home Counties £60,000£65,000 per annum CBW Staffing Solutions is currently recruiting for a leading National Facilities Service Provider for a Commercial Gas Supervisor to oversee operations across London & the Home Counties. This is a mobile supervisory position managing a team of67 engineers and a portfolio ofup to100 commercial buildings. The successful candidate will be based at the companysSurreyHead Office, with regular travel throughout the region. The role will involve a 50/50 split between tools and office-based duties. This is an excellent opportunity for an experienced Mobile Commercial Gas Supervisor to take ownership of a team, and progress within a highly reputable organisation. Hours of Work Monday to Friday 8:00am to 17:00pm Callout: 1 in 6 rota Van & Fuel Card Package Up to £65,000 salary 25 days holiday + Bank Holidays Company vehicle (private use available) Company pension Further training & professional development Potential progression within a growing national business Key Duties & Responsibilities Supervise a team of 67 Commercial Gas Engineers across a portfolio of commercial properties Oversee maintenance delivery across up to 100 buildings, ensuring standards, compliance, and efficiency Provide technical support, guidance, and mentoring to field engineers Ensure all PPM and reactive works are completed to high standards Conduct audits, site inspections, and quality checks across the portfolio Maintain strong relationships with clients and internal stakeholders Assist with planning workloads, scheduling, and resource allocation Deliver hands-on maintenance, repairs, and minor installations Diagnose faults, order required parts, and carry out remedial works Support the operational management team with reporting and compliance tasks Requirements Hold commercial gas tickets (COCN1 or CODNCO1) Proven experience in service & maintenance of commerical boilers DBS clearence required Strong background in commercial building services maintenance Previous supervisory or lead engineer experience desirable Excellent client-facing and communication skills Full UK driving licence Based within a reasonable commute to Gatwick Head Office Please send your CV to Katie at CBW Staffing Solutions for more information. JBRP1_UKTJ
80739 - GE and SM scheduler This GE and SM Scheduler will report to General Enquiries & Smart Metering Manager and will work within Network Operations based in our Bury St Edmunds office. You will be permanent employee. You will attract a salary of 35,158 per annum and a bonus of 3% Close Date: 8th December 2025 The position offers hybrid working after the successful completion of probation. We also provide the following additional benefits 25 Days Annual Leave plus bank holidays. Reservist Leave - Additional 18 days full pay and 22 unpaid Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit Scheme, Season Ticket Loan Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes Occupational Health support Switched On - scheme providing discount on hundreds of retailers' products Discounted gym membership Employee Assistance Programme DIMENSIONS: To safely schedule staff (direct and contractors) in the Region. Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems. Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work. Raise and process purchase orders using SAP, including the generation of management reports. Provide regular feedback to the Field Engineers and Field Staff Supervisors. Take and resolve telephone queries from internal and external customers. Communicate with other Directorates to ensure working at the Regional Office. Help investigate customer complaints. Record and co-ordinate Electricity Guaranteed Standards. Record annual leave and other absence. Communicate with Field Staff and update systems with timely information from site. Liaison with Local Authorities regarding NRSWA and Section 74 issues. Communicate with contactors to ensure compliance with section 74 of the New Roads and Street Works Act. Raise or request Street Works Notices and Permits To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are scheduled and utilised. Ensure compliance with procedures. Accomplish a storm role during emergencies. PRINCIPLE ACCOUNTABILITIES: Financial: Schedule staff to keep overtime expenditure to minimum levels. Customer: Communicate with field staff and update systems to ensure our customers are given up-to-date information about their jobs. Ensure that Electricity Guaranteed Standards are followed and correctly recorded. Liaison with customers to make appointments and provide updates on progress with jobs. Schedule resources to minimise CML impact and customer complaints. Process: Safely schedule staff (direct and contractors). Update SAP and other systems promptly. Raise purchase orders promptly. Ensure that the scheduling systems are updated to ensure there is good visibility of all staff. Record annual leave and other absence for all field-based staff in the Region. Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act. People: Active participation in Individual Performance Review (IPR) sessions with your Line Manager. Attendance at monthly Team Briefings. Manage days lost through sickness. Manage days lost through accidents. Manage non-lost time accidents. Qualifications : A basic understanding of the Network and the types of jobs undertaken. Team working - The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team. Flexible attitude to work and working hours. Level 3 City and Guilds 2339 formally 2322 certificate in electrical technology engineering (desirable but not essential) Enthusiastic and without losing sight of safety and security of supply. Motivate and bring staff to their full potential Manage field teams and monitoring Performance and costs. You will require a competent technical person with the ability to solve several tasks and the ability to take on and learn new ones.
Dec 09, 2025
Full time
80739 - GE and SM scheduler This GE and SM Scheduler will report to General Enquiries & Smart Metering Manager and will work within Network Operations based in our Bury St Edmunds office. You will be permanent employee. You will attract a salary of 35,158 per annum and a bonus of 3% Close Date: 8th December 2025 The position offers hybrid working after the successful completion of probation. We also provide the following additional benefits 25 Days Annual Leave plus bank holidays. Reservist Leave - Additional 18 days full pay and 22 unpaid Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit Scheme, Season Ticket Loan Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes Occupational Health support Switched On - scheme providing discount on hundreds of retailers' products Discounted gym membership Employee Assistance Programme DIMENSIONS: To safely schedule staff (direct and contractors) in the Region. Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems. Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work. Raise and process purchase orders using SAP, including the generation of management reports. Provide regular feedback to the Field Engineers and Field Staff Supervisors. Take and resolve telephone queries from internal and external customers. Communicate with other Directorates to ensure working at the Regional Office. Help investigate customer complaints. Record and co-ordinate Electricity Guaranteed Standards. Record annual leave and other absence. Communicate with Field Staff and update systems with timely information from site. Liaison with Local Authorities regarding NRSWA and Section 74 issues. Communicate with contactors to ensure compliance with section 74 of the New Roads and Street Works Act. Raise or request Street Works Notices and Permits To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are scheduled and utilised. Ensure compliance with procedures. Accomplish a storm role during emergencies. PRINCIPLE ACCOUNTABILITIES: Financial: Schedule staff to keep overtime expenditure to minimum levels. Customer: Communicate with field staff and update systems to ensure our customers are given up-to-date information about their jobs. Ensure that Electricity Guaranteed Standards are followed and correctly recorded. Liaison with customers to make appointments and provide updates on progress with jobs. Schedule resources to minimise CML impact and customer complaints. Process: Safely schedule staff (direct and contractors). Update SAP and other systems promptly. Raise purchase orders promptly. Ensure that the scheduling systems are updated to ensure there is good visibility of all staff. Record annual leave and other absence for all field-based staff in the Region. Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act. People: Active participation in Individual Performance Review (IPR) sessions with your Line Manager. Attendance at monthly Team Briefings. Manage days lost through sickness. Manage days lost through accidents. Manage non-lost time accidents. Qualifications : A basic understanding of the Network and the types of jobs undertaken. Team working - The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team. Flexible attitude to work and working hours. Level 3 City and Guilds 2339 formally 2322 certificate in electrical technology engineering (desirable but not essential) Enthusiastic and without losing sight of safety and security of supply. Motivate and bring staff to their full potential Manage field teams and monitoring Performance and costs. You will require a competent technical person with the ability to solve several tasks and the ability to take on and learn new ones.
Recycling Officer Plymouth Contract £15.56 per hour PAYE Our client is looking for an experienced Recycling Officer Our client is seeking a passionate and dedicated Recycling Officer to join our Food Waste Collection project. This is an exciting opportunity to play a key role in a time-critical initiative that must be delivered by Spring 2026. You should have a strong interest in environmental issues and experience working with people in a customer service setting. This role is primarily public-facing and will require you to confidently explain the benefits of food waste recycling, the legislative drivers behind it, and how it aligns with the Council s priorities. As a Recycling Officer, you will engage directly with residents to ensure a smooth transition to the new food waste collection service, with the aim of increasing participation rates. Strong interpersonal skills are essential, as you will need to educate, resolve issues on-site, and maintain professionalism throughout. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. . Customer service delivery to engage with residents and partners. Dealing with Street Scene and Waste issues, consultations, problem solving and identifying any areas which can be developed into a project. (30%) Attending schools, promoting the importance of litter collections and environmental initiatives, educating students on all areas, developing environmental projects to enhance the communities and allowing children to take ownership. (20%) Liaising with a variety of groups planning events large and small ensuring timescales and Health and Safety requirements are met. (20%) Responsible for undertaking enforcement action in collaboration with other enforcement services. (15%) Ensuring all PCC Health and Safety standards are adhered to at all times. (5%) Overseeing staff and volunteers at events and projects, preparing risk assessments and being responsible for their wellbeing and the safety of the general public at events. (10%) Role measures Voluntary groups add value to core PCC operational standards and functions. Customer engagement evidences satisfaction with service and decrease in complaints received. Reduction in incidents of Health and Safety. Budgets are monitored to ensure fully utilised to optimise spend . Consultations feedback from stakeholders which ensures an effective and efficient service. Key activities To act as lead officer with community engagement for street scene and waste services. (25%) Act as point of contact for the co-ordination of service requests; actions arising from meetings and events such as ward walkabouts and community meetings. (10%) Organise events and meetings and ensure they are resourced appropriately, as directed by the manager. (10%) Liaise with a large variety of groups and external partners on a range of issues responding independently to provide innovative and collaborative solutions to enhance the service area. (10%) Responsible for education projects to provide motivation, raise awareness and engage with children and young people to help them to make a contribution to their environment. (10%) Liaising with Councillors, community groups and partners to develop cross cutting projects / initiatives and inventive concepts to enhance the customer experience. (5%) Responsible for making daily site visits to ensure that standards of work are maintained as specified. (5%) Assisting the operational staff when required to move equipment. (5%) To deal with specific management and technical problems including assisting in the maintenance of computer based inventories, records, plans and drawings and notify contractors of changes and variations. (5%) To have direct responsibility for supervision and allocation of work for volunteers during the projects and associated works ensuring that PCC Health & Safety guidelines are adhered to at all times. (5%) To ensure that project bid budget plans up to the value of £75k are accurately written and monitored. (5%) To deal with customer complaints in line with Council policy and procedures ensuring excellent customer care standards are maintained, and undertaking regular research with other organisations to ensure the service is complying with best practice. (5%) Ensure customer standards are adhered to at all times. Carry out other duties appropriate to the grade of the post. Essential qualifications/ knowledge 2 GCSE Grade A -C (9-4) in Maths and English or equivalent. Full driving licence. Knowledge of budgets and compiling information to support budgetary reports. Knowledge of quoting for works to be undertaken. Knowledge in the use of Microsoft packages. Understanding of the work undertaken by Street Scene & Waste Services. Working knowledge of Health & Safety to include completing risk assessments Desirable qualifications/ knowledge Police and Criminal Evidence Act (PACE) Training Essential experience Proven experience in planning, organising and problem solving. Considerable experience of dealing with the public, community groups and volunteers. Proven experience of delivering excellent customer care standards to ensure our customers are given a voice; ability to defuse a contentious situation allowing for a successful outcome for all parties concerned. Experience of working in an office. Limited experience in a supervisory role. Experience in Health & Safety Regulations and undertaking risk assessments. Desirable experience Sourcing funding for community projects. Work within local authority. Community based work. Experience in a supervisory role. Essential skills Ability to work within multiple projects running at the same time. Excellent interpersonal skills which will include communication, negotiation, mediating and conflict resolution skills. Problem solving, planning and organising skills ICT skills The ability to react to ad-hoc situations sometimes against impending timelines to ensure service delivery. Supervisory skills. Effective written and oral communication skills. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Dec 09, 2025
Contractor
Recycling Officer Plymouth Contract £15.56 per hour PAYE Our client is looking for an experienced Recycling Officer Our client is seeking a passionate and dedicated Recycling Officer to join our Food Waste Collection project. This is an exciting opportunity to play a key role in a time-critical initiative that must be delivered by Spring 2026. You should have a strong interest in environmental issues and experience working with people in a customer service setting. This role is primarily public-facing and will require you to confidently explain the benefits of food waste recycling, the legislative drivers behind it, and how it aligns with the Council s priorities. As a Recycling Officer, you will engage directly with residents to ensure a smooth transition to the new food waste collection service, with the aim of increasing participation rates. Strong interpersonal skills are essential, as you will need to educate, resolve issues on-site, and maintain professionalism throughout. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. . Customer service delivery to engage with residents and partners. Dealing with Street Scene and Waste issues, consultations, problem solving and identifying any areas which can be developed into a project. (30%) Attending schools, promoting the importance of litter collections and environmental initiatives, educating students on all areas, developing environmental projects to enhance the communities and allowing children to take ownership. (20%) Liaising with a variety of groups planning events large and small ensuring timescales and Health and Safety requirements are met. (20%) Responsible for undertaking enforcement action in collaboration with other enforcement services. (15%) Ensuring all PCC Health and Safety standards are adhered to at all times. (5%) Overseeing staff and volunteers at events and projects, preparing risk assessments and being responsible for their wellbeing and the safety of the general public at events. (10%) Role measures Voluntary groups add value to core PCC operational standards and functions. Customer engagement evidences satisfaction with service and decrease in complaints received. Reduction in incidents of Health and Safety. Budgets are monitored to ensure fully utilised to optimise spend . Consultations feedback from stakeholders which ensures an effective and efficient service. Key activities To act as lead officer with community engagement for street scene and waste services. (25%) Act as point of contact for the co-ordination of service requests; actions arising from meetings and events such as ward walkabouts and community meetings. (10%) Organise events and meetings and ensure they are resourced appropriately, as directed by the manager. (10%) Liaise with a large variety of groups and external partners on a range of issues responding independently to provide innovative and collaborative solutions to enhance the service area. (10%) Responsible for education projects to provide motivation, raise awareness and engage with children and young people to help them to make a contribution to their environment. (10%) Liaising with Councillors, community groups and partners to develop cross cutting projects / initiatives and inventive concepts to enhance the customer experience. (5%) Responsible for making daily site visits to ensure that standards of work are maintained as specified. (5%) Assisting the operational staff when required to move equipment. (5%) To deal with specific management and technical problems including assisting in the maintenance of computer based inventories, records, plans and drawings and notify contractors of changes and variations. (5%) To have direct responsibility for supervision and allocation of work for volunteers during the projects and associated works ensuring that PCC Health & Safety guidelines are adhered to at all times. (5%) To ensure that project bid budget plans up to the value of £75k are accurately written and monitored. (5%) To deal with customer complaints in line with Council policy and procedures ensuring excellent customer care standards are maintained, and undertaking regular research with other organisations to ensure the service is complying with best practice. (5%) Ensure customer standards are adhered to at all times. Carry out other duties appropriate to the grade of the post. Essential qualifications/ knowledge 2 GCSE Grade A -C (9-4) in Maths and English or equivalent. Full driving licence. Knowledge of budgets and compiling information to support budgetary reports. Knowledge of quoting for works to be undertaken. Knowledge in the use of Microsoft packages. Understanding of the work undertaken by Street Scene & Waste Services. Working knowledge of Health & Safety to include completing risk assessments Desirable qualifications/ knowledge Police and Criminal Evidence Act (PACE) Training Essential experience Proven experience in planning, organising and problem solving. Considerable experience of dealing with the public, community groups and volunteers. Proven experience of delivering excellent customer care standards to ensure our customers are given a voice; ability to defuse a contentious situation allowing for a successful outcome for all parties concerned. Experience of working in an office. Limited experience in a supervisory role. Experience in Health & Safety Regulations and undertaking risk assessments. Desirable experience Sourcing funding for community projects. Work within local authority. Community based work. Experience in a supervisory role. Essential skills Ability to work within multiple projects running at the same time. Excellent interpersonal skills which will include communication, negotiation, mediating and conflict resolution skills. Problem solving, planning and organising skills ICT skills The ability to react to ad-hoc situations sometimes against impending timelines to ensure service delivery. Supervisory skills. Effective written and oral communication skills. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Morson Technical Services are currently seeking an Aircraft Supervisors on a part time permanent basis. This will be working 40 hours per fortnight, 2 days one week and 3 days the following week. PURPOSE, ACTIVITIES AND TASKS To hold authorisations to the minimum level required by WMS, this is to include second signature within own trade group as detailed in OP 1103 and IAW individual Record of En click apply for full job details
Dec 09, 2025
Full time
Morson Technical Services are currently seeking an Aircraft Supervisors on a part time permanent basis. This will be working 40 hours per fortnight, 2 days one week and 3 days the following week. PURPOSE, ACTIVITIES AND TASKS To hold authorisations to the minimum level required by WMS, this is to include second signature within own trade group as detailed in OP 1103 and IAW individual Record of En click apply for full job details
Just Recruitment is working with a growing manufacturing business based on the outskirts of Sudbury - they are a recruiting for a 'Quality Supervisor' to join the team on a permanent basis. The key purpose of this role is to support the ongoing growth of the QA Lab and team, and own the processes that ensure that the needs of both internal stakeholders and customers are met, while ensuring the highest standards of safety are maintained at all times. You will be working closely with the Quality Manager in a state of the art facility that produces the highest quality products for customers throughout the UK and Ireland. Key Responsibilities: Direct management of a team of 6 QA Technicians working across 3 shifts, supporting their development, motivation and performance/attendance management Ensuring that standards are followed through verification of certificates of analysis, internal audits, control system checks and audits Supporting the QA Manager to ensure the company's compliance with regulatory bodies and customer standards Maintaining an up-to-date knowledge of safety standards and legislation by tracking changes and industry updates and events Ensuring changes required to maintain compliance with safety standards, legislation and customer requirements are highlighted to the QA Manager Working with the QA Manager to implement updated policies and procedures and train them out to the wider business Carrying out analysis of micro-environmental controls and providing regular reports to the business Ensuring that any identified issues or non-conformances are discussed with the QA Manager and that the relevant teams identify and implement the actions to remedy them, through root cause analysis Supporting the successful running of the QA Lab by carrying out verification and training activities Analysing the certificates of analysis of raw materials and finished goods and releasing them to be used in production or released to the customers Undertaking internal audits relating to QMS and finished product requirements Maintain traceability, hygiene, quality, and process records with validation of results, identification of trends, root cause analysis where applicable and instigation of corrective actions Work closely with third party certification bodies for sustainability, religious and ethical obligations Carry out sampling and investigations for microbiological, allergen, nutritional or customer requirements Working with essential service providers such as, Pest Control, Hygiene and workwear providers to ensure delivery of these services to a high standard Managing the equipment calibration schedule Assist with new product/process trials Candidate Requirements: Minimum 5 years experience, preferably in a QA or Technical role Proficient in BRC, HACCP and legislative food safety requirements Internal auditing experience Competent in Microsoft applications including outlook, word, excel. Power point etc. Strong skills in Microsoft SharePoint / Excel - able to automate processes, create templates and systems of record Experience of delivering training in face to face and online settings Experience of working in a food manufacturing environment People Management skills - you have experience managing a small team in a manufacturing environment. You are able to delegate and distribute tasks/workload across a small team effectively to ensure tasks are delivered to the standard required Working hours for this role is Monday to Friday 9am - 5pm Free parking is available on site and due to working location - you must have access to your own transport.
Dec 09, 2025
Full time
Just Recruitment is working with a growing manufacturing business based on the outskirts of Sudbury - they are a recruiting for a 'Quality Supervisor' to join the team on a permanent basis. The key purpose of this role is to support the ongoing growth of the QA Lab and team, and own the processes that ensure that the needs of both internal stakeholders and customers are met, while ensuring the highest standards of safety are maintained at all times. You will be working closely with the Quality Manager in a state of the art facility that produces the highest quality products for customers throughout the UK and Ireland. Key Responsibilities: Direct management of a team of 6 QA Technicians working across 3 shifts, supporting their development, motivation and performance/attendance management Ensuring that standards are followed through verification of certificates of analysis, internal audits, control system checks and audits Supporting the QA Manager to ensure the company's compliance with regulatory bodies and customer standards Maintaining an up-to-date knowledge of safety standards and legislation by tracking changes and industry updates and events Ensuring changes required to maintain compliance with safety standards, legislation and customer requirements are highlighted to the QA Manager Working with the QA Manager to implement updated policies and procedures and train them out to the wider business Carrying out analysis of micro-environmental controls and providing regular reports to the business Ensuring that any identified issues or non-conformances are discussed with the QA Manager and that the relevant teams identify and implement the actions to remedy them, through root cause analysis Supporting the successful running of the QA Lab by carrying out verification and training activities Analysing the certificates of analysis of raw materials and finished goods and releasing them to be used in production or released to the customers Undertaking internal audits relating to QMS and finished product requirements Maintain traceability, hygiene, quality, and process records with validation of results, identification of trends, root cause analysis where applicable and instigation of corrective actions Work closely with third party certification bodies for sustainability, religious and ethical obligations Carry out sampling and investigations for microbiological, allergen, nutritional or customer requirements Working with essential service providers such as, Pest Control, Hygiene and workwear providers to ensure delivery of these services to a high standard Managing the equipment calibration schedule Assist with new product/process trials Candidate Requirements: Minimum 5 years experience, preferably in a QA or Technical role Proficient in BRC, HACCP and legislative food safety requirements Internal auditing experience Competent in Microsoft applications including outlook, word, excel. Power point etc. Strong skills in Microsoft SharePoint / Excel - able to automate processes, create templates and systems of record Experience of delivering training in face to face and online settings Experience of working in a food manufacturing environment People Management skills - you have experience managing a small team in a manufacturing environment. You are able to delegate and distribute tasks/workload across a small team effectively to ensure tasks are delivered to the standard required Working hours for this role is Monday to Friday 9am - 5pm Free parking is available on site and due to working location - you must have access to your own transport.
Morson Technical Services are currently seeking a Aircraft Workshops Supervisor to be based permanently at RNAS Yeovilton within the Wildcat Base Maintenance Bay. ABOUT - Our Base Maintenance Bays team are responsible for repairing and rectifying components to support the Wildcat and Merlin squadrons at RNAS Yeovilton click apply for full job details
Dec 09, 2025
Full time
Morson Technical Services are currently seeking a Aircraft Workshops Supervisor to be based permanently at RNAS Yeovilton within the Wildcat Base Maintenance Bay. ABOUT - Our Base Maintenance Bays team are responsible for repairing and rectifying components to support the Wildcat and Merlin squadrons at RNAS Yeovilton click apply for full job details
Get Staffed Online Recruitment Limited
Brighton, Sussex
Technology Support Manager Location: Brighton Salary: £39,000 - £50,440 Our client are more than just an educational institution; they're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role A s Technology Support Manager, you will be responsible for leading and enhancing the technical customer service experience across all of our client's University campuses. Your role will be essential in ensuring that students and staff can confidently access and utilise the technology services available to them. As well as managing a high-performing support team, you will oversee the helpdesk system, and serve as a key escalation point for technical issues. Additionally, you will collaborate closely with senior leadership, regional supervisors, and external vendors to drive operational efficiency and continuous improvement in service delivery. What You ll Do: Lead, mentor, and develop the technology support team. Manage the Technology Operations helpdesk, ensuring timely resolution of tickets across the University while maintaining service level agreements (SLAs). Act as the escalation point for Regional Technology Supervisors and complex technical issues. Oversee key operational functions, including performance reviews, inductions, holiday requests, and escalated absence management for support staff. Collaborate with the Technology Operations Managers to share knowledge and improve support processes. Work with third-party vendors to resolve infrastructure issues efficiently. Develop and implement best practice processes for ticket resolution and support services. Provide detailed reports on ticket management trends, successes, and areas for improvement. Engage with Campus Deans and Deans of Faculty to tailor support services based on campus-specific needs. Work closely with Technology Operations and Development Managers to oversee infrastructure updates and changes. What You ll Bring: Strong leadership skills with a calm, patient, and personable approach. Proven experience managing a helpdesk in a fast-paced, multi-site, international organisation. Excellent stakeholder management and communication skills. Solid understanding of Microsoft Cloud Technologies, server management, and cyber security best practices. Proficiency in Mac OS and experience with network infrastructure, including MPLS meshed networks. Ability to produce and present helpdesk analysis reports. Willingness to travel to campuses, sometimes at short notice, and work evenings/weekends as needed. A collaborative mindset, able to share and receive ideas to drive team success. Why Our Client? They are a values led organisation, meaning their core values underpin all that they do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
Dec 09, 2025
Full time
Technology Support Manager Location: Brighton Salary: £39,000 - £50,440 Our client are more than just an educational institution; they're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role A s Technology Support Manager, you will be responsible for leading and enhancing the technical customer service experience across all of our client's University campuses. Your role will be essential in ensuring that students and staff can confidently access and utilise the technology services available to them. As well as managing a high-performing support team, you will oversee the helpdesk system, and serve as a key escalation point for technical issues. Additionally, you will collaborate closely with senior leadership, regional supervisors, and external vendors to drive operational efficiency and continuous improvement in service delivery. What You ll Do: Lead, mentor, and develop the technology support team. Manage the Technology Operations helpdesk, ensuring timely resolution of tickets across the University while maintaining service level agreements (SLAs). Act as the escalation point for Regional Technology Supervisors and complex technical issues. Oversee key operational functions, including performance reviews, inductions, holiday requests, and escalated absence management for support staff. Collaborate with the Technology Operations Managers to share knowledge and improve support processes. Work with third-party vendors to resolve infrastructure issues efficiently. Develop and implement best practice processes for ticket resolution and support services. Provide detailed reports on ticket management trends, successes, and areas for improvement. Engage with Campus Deans and Deans of Faculty to tailor support services based on campus-specific needs. Work closely with Technology Operations and Development Managers to oversee infrastructure updates and changes. What You ll Bring: Strong leadership skills with a calm, patient, and personable approach. Proven experience managing a helpdesk in a fast-paced, multi-site, international organisation. Excellent stakeholder management and communication skills. Solid understanding of Microsoft Cloud Technologies, server management, and cyber security best practices. Proficiency in Mac OS and experience with network infrastructure, including MPLS meshed networks. Ability to produce and present helpdesk analysis reports. Willingness to travel to campuses, sometimes at short notice, and work evenings/weekends as needed. A collaborative mindset, able to share and receive ideas to drive team success. Why Our Client? They are a values led organisation, meaning their core values underpin all that they do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
Established in 1979, Shield Environmental Services has become one of the largest national service providers in the environmental service sector. We have grown steadily over the years and have constantly adapted to meet the demands and changing practices of the sectors we work with. However, some things have never changed and we believe that our success is based upon our original core principle of exceptional customer care. We feel honoured to have many long-standing relationships with our clients, many of whom we have been working with for years. Shield Environmental Services Limited is an equal opportunity employer and values diversity. A commercial gas engineer is required to work within a dedicated team of mobile engineers on sites in the BS & BA postcodes and surrounding M4 Corridor region. The work will involve PPM, fault finding, reactive and breakdowns, quoting for repair and remedial works to various types of boilers and heating systems. Applicant should have ACS Commercial qualifications with relevant commercial experience. The applicant must have a good all-around knowledge and understanding of HVAC plant and would be expected to assist with various reactive and PPM tasks, as well as core combustion skills. Main Duties & Responsibilities: Be conversant with current Health & Safety legislation with relevance to safe working practices and attend toolbox talks Comply with specific Contract, work department and Company procedures at all times Complete a daily work log with the Shield CAFM system Maintain accurate records of works done and expenditure, using this information to report to the Lead Engineer as required Liaise and co-ordinate site activities associated with services for which you are responsible, i.e. labour planning and ordering of materials Assist in the preparation of emergency contingency plans Assist with co-ordination of all site activities, both maintenance and projects and ensure all safety aspects are managed and monitored in accordance with site/contract procedures and requirements Undertake all tasks associated with labour planning and providing holiday and sickness cover Carry out PPM and reactive work as required in order to meet completion deadlines Take ownership of the clients' needs and pursue good communications with the customer in order to build a stable relationship Be proactive with regard to preventative maintenance and extra works Operate Shield QA procedures and maintain clear and legible records as required Be available to attend emergency call-outs and provide written incident reports as required Co-ordinate and manage all subcontractor's activities relating to works undertaken Provide cover for Supervisor when required, ie holidays, sickness Qualifications: Gas qualifications in:- Comb analysis, gas boilers under and over 70kw, pipework, warm air, gas fires, range cookers, air heating, water CH, commercial and domestic gas qualifications Excellent gas knowledge complete with an industry-recognised qualification COCN1 or CODNCO1 (Core Commercial Gas Safety) CDGA1 (Commercial Direct Fired Heating Appliances) CIGA1 (Commercial Indirect Fire Heating Appliances and Equipment) CORT1 (Commercial Radiant Tube Heaters) ICPN1 (First Fix Commercial Pipework) TPCP1 (Tightness Testing and Purging to IGE/UP/1) TPCP1A (Tightness Testing and Purging to IGE/UP/1A) CCN1 or COCDN1 (Core Domestic Gas Safety CENWAT (Domestic Central Heating/Water Heaters) CPA1 (Combustion Performance Analyser) WRAS G3 Unvented hot water Domestic Gas Experience Possess comprehensive technical skills along with extensive experience in commercial fault finding and rectification Comprehensive knowledge, both domestic and commercial of most major manufactures i.e Valliant, Powermatic, Riello, Broag, Combat, Ambi-Rad, Ideal, Potterton, Nu Way and Worcester etc. A good all-round knowledge of heating systems, fixed electrical systems & controls/BMS Good plumbing skills Good knowledge of all building services Minimum 2 years' practical experience within the building industry Health and Safety experience Two years' experience within a similar role Sound knowledge of computers software, Microsoft Office Time served apprenticeship Personal aptitude and skills: Logical thinker in fault finding situations Excellent interpersonal skills Good written and verbal communication skills Comfortable working within a team environment, able to contribute to group success whilst willingly following instructions of others Able to work unsupervised Self-motivated Adaptable and flexible approach to work requirements, willing to accept change Customer-focused Willing to volunteer help Commitment to providing a high-quality service to our customers and willingness to work flexibly and as a member of a team Scrupulous and reliable Good organisational skills and have a positive attitude Other requirements: Driving licence Compliance with company and site policies and procedures To wear company attire at all times Ability to work overtime as required Be prepared to work out of hours from time to time and participate in the call out rota
Dec 09, 2025
Full time
Established in 1979, Shield Environmental Services has become one of the largest national service providers in the environmental service sector. We have grown steadily over the years and have constantly adapted to meet the demands and changing practices of the sectors we work with. However, some things have never changed and we believe that our success is based upon our original core principle of exceptional customer care. We feel honoured to have many long-standing relationships with our clients, many of whom we have been working with for years. Shield Environmental Services Limited is an equal opportunity employer and values diversity. A commercial gas engineer is required to work within a dedicated team of mobile engineers on sites in the BS & BA postcodes and surrounding M4 Corridor region. The work will involve PPM, fault finding, reactive and breakdowns, quoting for repair and remedial works to various types of boilers and heating systems. Applicant should have ACS Commercial qualifications with relevant commercial experience. The applicant must have a good all-around knowledge and understanding of HVAC plant and would be expected to assist with various reactive and PPM tasks, as well as core combustion skills. Main Duties & Responsibilities: Be conversant with current Health & Safety legislation with relevance to safe working practices and attend toolbox talks Comply with specific Contract, work department and Company procedures at all times Complete a daily work log with the Shield CAFM system Maintain accurate records of works done and expenditure, using this information to report to the Lead Engineer as required Liaise and co-ordinate site activities associated with services for which you are responsible, i.e. labour planning and ordering of materials Assist in the preparation of emergency contingency plans Assist with co-ordination of all site activities, both maintenance and projects and ensure all safety aspects are managed and monitored in accordance with site/contract procedures and requirements Undertake all tasks associated with labour planning and providing holiday and sickness cover Carry out PPM and reactive work as required in order to meet completion deadlines Take ownership of the clients' needs and pursue good communications with the customer in order to build a stable relationship Be proactive with regard to preventative maintenance and extra works Operate Shield QA procedures and maintain clear and legible records as required Be available to attend emergency call-outs and provide written incident reports as required Co-ordinate and manage all subcontractor's activities relating to works undertaken Provide cover for Supervisor when required, ie holidays, sickness Qualifications: Gas qualifications in:- Comb analysis, gas boilers under and over 70kw, pipework, warm air, gas fires, range cookers, air heating, water CH, commercial and domestic gas qualifications Excellent gas knowledge complete with an industry-recognised qualification COCN1 or CODNCO1 (Core Commercial Gas Safety) CDGA1 (Commercial Direct Fired Heating Appliances) CIGA1 (Commercial Indirect Fire Heating Appliances and Equipment) CORT1 (Commercial Radiant Tube Heaters) ICPN1 (First Fix Commercial Pipework) TPCP1 (Tightness Testing and Purging to IGE/UP/1) TPCP1A (Tightness Testing and Purging to IGE/UP/1A) CCN1 or COCDN1 (Core Domestic Gas Safety CENWAT (Domestic Central Heating/Water Heaters) CPA1 (Combustion Performance Analyser) WRAS G3 Unvented hot water Domestic Gas Experience Possess comprehensive technical skills along with extensive experience in commercial fault finding and rectification Comprehensive knowledge, both domestic and commercial of most major manufactures i.e Valliant, Powermatic, Riello, Broag, Combat, Ambi-Rad, Ideal, Potterton, Nu Way and Worcester etc. A good all-round knowledge of heating systems, fixed electrical systems & controls/BMS Good plumbing skills Good knowledge of all building services Minimum 2 years' practical experience within the building industry Health and Safety experience Two years' experience within a similar role Sound knowledge of computers software, Microsoft Office Time served apprenticeship Personal aptitude and skills: Logical thinker in fault finding situations Excellent interpersonal skills Good written and verbal communication skills Comfortable working within a team environment, able to contribute to group success whilst willingly following instructions of others Able to work unsupervised Self-motivated Adaptable and flexible approach to work requirements, willing to accept change Customer-focused Willing to volunteer help Commitment to providing a high-quality service to our customers and willingness to work flexibly and as a member of a team Scrupulous and reliable Good organisational skills and have a positive attitude Other requirements: Driving licence Compliance with company and site policies and procedures To wear company attire at all times Ability to work overtime as required Be prepared to work out of hours from time to time and participate in the call out rota
P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking a Coded Welder to join their team on a full-time, temporary basis based in Leiston. This role requires a self-motivated team player with a comprehensive understanding of welding processes and materials to produce structural products such as skids, tanks, pipework, and pressure vessel fabrications. The ideal candidate will be adept at interpreting weld procedures and engineering drawings, and capable of planning task sequences efficiently. Main Responsibilities: Carry out coded welding in line with approved welding procedures (WPS) and qualification test records (WPQR). Perform high-quality welds on materials including carbon steel, stainless steel, and alloys, using processes such as MMA, TIG, and MIG/MAG (as applicable). Read and interpret engineering drawings, isometrics, and fabrication specifications. Undertake fabrication, cutting, prepping, grinding, and finishing work to required standards. Conduct weld repairs in line with procedures and client requirements. Ensure all welding is completed in compliance with relevant industry codes, standards, and project specifications (e.g., BS EN ISO standards). Complete all necessary weld logs, documentation, and traceability records accurately. Participate in welding tests, re-coding, and ongoing qualification renewals. Work in accordance with quality management systems and contribute to continuous improvement. Comply with company and site HSE requirements at all times. Maintain a clean and safe working environment in the workshop and on-site. Carry out risk assessments and follow safe systems of work, including permits to work and toolbox talks. Ensure correct use of PPE and welding safety equipment. On-Site Work (If Applicable) Attend client sites for installation, repair, inspection, and maintenance work as required. Liaise professionally with clients and supervisors to ensure work is completed safely and efficiently. Assist in mobilisation and demobilisation for site work, including tools, equipment, and materials. Qualifications and Experience: Minimum 3 years experience in fabrication / welding Qualifications in welding and fabrication. Valid Coded Welding Qualifications BS EN ISO 9606-1 Valid and current coded welding qualifications (e.g., BS EN ISO 9606-1 or equivalent). Proven experience in coded welding within engineering, fabrication, oil & gas, marine, industrial, or similar environments. Ability to work to tight tolerances with excellent attention to detail. Strong understanding of welding processes, materials, and heat control. Ability to read and interpret technical drawings. Strong commitment to health and safety. Please note all CVs will be reviewed and we will comeback to you as soon as we can If this is a role you are interested in, please apply online ensuring your CV is up to date.
Dec 09, 2025
Seasonal
P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking a Coded Welder to join their team on a full-time, temporary basis based in Leiston. This role requires a self-motivated team player with a comprehensive understanding of welding processes and materials to produce structural products such as skids, tanks, pipework, and pressure vessel fabrications. The ideal candidate will be adept at interpreting weld procedures and engineering drawings, and capable of planning task sequences efficiently. Main Responsibilities: Carry out coded welding in line with approved welding procedures (WPS) and qualification test records (WPQR). Perform high-quality welds on materials including carbon steel, stainless steel, and alloys, using processes such as MMA, TIG, and MIG/MAG (as applicable). Read and interpret engineering drawings, isometrics, and fabrication specifications. Undertake fabrication, cutting, prepping, grinding, and finishing work to required standards. Conduct weld repairs in line with procedures and client requirements. Ensure all welding is completed in compliance with relevant industry codes, standards, and project specifications (e.g., BS EN ISO standards). Complete all necessary weld logs, documentation, and traceability records accurately. Participate in welding tests, re-coding, and ongoing qualification renewals. Work in accordance with quality management systems and contribute to continuous improvement. Comply with company and site HSE requirements at all times. Maintain a clean and safe working environment in the workshop and on-site. Carry out risk assessments and follow safe systems of work, including permits to work and toolbox talks. Ensure correct use of PPE and welding safety equipment. On-Site Work (If Applicable) Attend client sites for installation, repair, inspection, and maintenance work as required. Liaise professionally with clients and supervisors to ensure work is completed safely and efficiently. Assist in mobilisation and demobilisation for site work, including tools, equipment, and materials. Qualifications and Experience: Minimum 3 years experience in fabrication / welding Qualifications in welding and fabrication. Valid Coded Welding Qualifications BS EN ISO 9606-1 Valid and current coded welding qualifications (e.g., BS EN ISO 9606-1 or equivalent). Proven experience in coded welding within engineering, fabrication, oil & gas, marine, industrial, or similar environments. Ability to work to tight tolerances with excellent attention to detail. Strong understanding of welding processes, materials, and heat control. Ability to read and interpret technical drawings. Strong commitment to health and safety. Please note all CVs will be reviewed and we will comeback to you as soon as we can If this is a role you are interested in, please apply online ensuring your CV is up to date.
Service Engineer / Service Supervisor / HVAC Engineer to join a leading HVAC manufacturer. Service Engineer / Service Supervisor / HVAC Engineer is required to conduct fault-finding, warranty support and commissioning tasks on HVAC products predominantly focused on Air Handling Units (AHUs), control systems, wider ventilation systems of swimming pools. Service Engineer / Service Supervisor / HVAC Engineer will have service experience and/or general HVAC engineering knowledge working on Air Handling Units (AHUs), controls and ventilation systems of swimming pools. There will be the requirement to travel throughout the north of England for this role. Package £35,000-£45,000 Company van Pension Laptop and mobile phone 25 days leave annually, plus bank holidays Service Engineer / Field Service Technician / HVAC Engineer Role To conduct fault-finding, warranty support and commissioning tasks on HVAC products predominantly focused on predominantly focused on Air Handling Units (AHUs), control systems, wider ventilation systems of swimming pools. Perform emergency breakdown, fault finding and repairs on various ventilation, cooling system equipment Update service documentation, complete reports accurately Liaise with customers and various internal teams to deliver technical support, respond to inquiries, and provide advice on system operation and maintenance Oversee a team of service engineers within the swimming maintenance focused team This is a field-based role covering sites across the north of England with some further travel required Service Engineer / Field Service Technician / HVAC Engineer Requirements Experience working in a HVAC Engineering role on swimming pools Fault-finding and commissioning experience Mechanical and/or Building Services Engineering higher level qualifications are advantageous This is a field-based role covering sites across the north of England with some further travel required JBRP1_UKTJ
Dec 09, 2025
Full time
Service Engineer / Service Supervisor / HVAC Engineer to join a leading HVAC manufacturer. Service Engineer / Service Supervisor / HVAC Engineer is required to conduct fault-finding, warranty support and commissioning tasks on HVAC products predominantly focused on Air Handling Units (AHUs), control systems, wider ventilation systems of swimming pools. Service Engineer / Service Supervisor / HVAC Engineer will have service experience and/or general HVAC engineering knowledge working on Air Handling Units (AHUs), controls and ventilation systems of swimming pools. There will be the requirement to travel throughout the north of England for this role. Package £35,000-£45,000 Company van Pension Laptop and mobile phone 25 days leave annually, plus bank holidays Service Engineer / Field Service Technician / HVAC Engineer Role To conduct fault-finding, warranty support and commissioning tasks on HVAC products predominantly focused on predominantly focused on Air Handling Units (AHUs), control systems, wider ventilation systems of swimming pools. Perform emergency breakdown, fault finding and repairs on various ventilation, cooling system equipment Update service documentation, complete reports accurately Liaise with customers and various internal teams to deliver technical support, respond to inquiries, and provide advice on system operation and maintenance Oversee a team of service engineers within the swimming maintenance focused team This is a field-based role covering sites across the north of England with some further travel required Service Engineer / Field Service Technician / HVAC Engineer Requirements Experience working in a HVAC Engineering role on swimming pools Fault-finding and commissioning experience Mechanical and/or Building Services Engineering higher level qualifications are advantageous This is a field-based role covering sites across the north of England with some further travel required JBRP1_UKTJ
An exciting opportunity has arisen for a dedicated and capable Blood sciences manager at the Essential Services Laboratory (ESL) at the Lister Hospital (PAH) site in Stevenage. Leading a large team of staff and working closely with the Clinical staff, the post holder will have responsibilities for managing the overall operations and service delivery of Blood sciences within the ESL and all associated services whilst the service undergoes transformation as part of the ongoing Herts and West Essex (HWE) pathology redevelopment programme. The Blood sciences Manager role is a very important position within Health Services laboratories (HSL) and we are looking to appoint an innovative, hardworking, and committed individual who is keen to work with the wider team to embed an improvement culture, support and further develop our services in line with the commissioned hub-and-spoke pathology service Target Operating Model (TOM.) Main duties of the job The ESL service at the Lister site is UKAS accredited against ISO 15189:2022 standards and the onsite services includes Specimen Reception, Haematology, Biochemistry, Haemostasis, Blood Transfusion and Cellular Pathology. The service provision is 24/7 for all onsite disciplines excluding Cellular Pathology. The post-holder will work very closely with the Essential Services Laboratory manager and ENH Trust, as well as relevant clinical staff, in all aspects of the service, focusing on managing operational performance and supporting the delivery of excellent patient care for the ENH NHS Trust. HSL has a strong track-record of research and development, working closely with the clinical teams. The ESL has approval for registration and specialist training, supported by our education faculty and training officers. We are looking for a dynamic individual with enthusiasm and drive who will provide inspirational leadership. You will be fully supported in this key senior position by our quality management, human resources, and operational teams. Previous applicants need not apply. About us At HSL we offer a variety of excellent staff benefits including: Training and development opportunities supporting professional development Annual salary review - No banding restrictions:As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling. Discounted gym membership we have a corporate gym membership scheme with Better Gyms Cash healthcare plan cash back on a variety of healthcare costs including dentist and opticians Sick Pay Entitlement 5 paid days in the first year of employment, 20 days thereafter Permanent Health Insurance and Death in Service Cover Life Assurance providing salary continuation for long term illness (six months qualifying period) Employee Assistance Programme supporting staff wellbeing Season Ticket Loan Scheme interest free loan for the cost of annual travel ticket Perkbox Access to additional staff perks and benefits such as high street discounts Company Pension Scheme company and staff contributions which increase with service Competitive annual leave allowance-28 days Flexible working hours we support and offer flexibility around shift patterns and working schedule Job responsibilities Main Duties: To assist the Operational Manager, deputising as required, in the daily operation of the Department of Blood Sciences, Lister Essential Services Laboratory. To take responsibility for staff teams of a variety of grades, ensuring appropriate supervision of activities, such that service, operational and contractual KPIs are met. In particular, the post holder will work closely with Senior Biomedical Scientists to ensure that sections are run efficiently and effectively for a high quality and reliable service delivery. The post holder will be required to work within any section of the department including core and unsocial hours as required. Main duties To include, but not be restricted to, the following duties: 1. To supervise teams of various grades of scientific & support staff and ensure they plan and organise their workload effectively. 2. To ensure work is carried out in adherence to Sonic / HSL policies and procedures. 3. To be familiar with contracted KPIs and service standards and ensure that sections are monitored for incomplete or overdue work and remedial action is promptly taken to mitigate against delayed report or incident. 4. To support the production of staff rotas and leave arrangements, planned accordingly with correct numbers and grades of staff for uninterrupted service provision. 5. To ensure that sections are monitored for incomplete or overdue work and remedial action is promptly taken to mitigate against delayed report or incident. 6. To be aware of situations leading to lack of resources, including staff, equipment or consumables; to take remedial action and escalation steps, including senior manager notification or laboratory support, to mitigate impact on service delivery. Leadership and Communication 1. To maintain effective communication with staff and teams, ensuring records are kept of items discussed. 2. To coordinate and contribute to team, section, quality and general management meetings; this will include use of data from Group systems such as Tableau, Q-pulse, Totara, to drive the improved performance of the laboratory. 3. To ensure that, where delegated, departmental records, including those relating to payroll, absence reporting and training are updated and maintained. 4. To conduct staff annual review, regularly assess performance of team members and ensures shortfalls are escalated to the Floor Manager and managed within policy. 5. To form productive relationships with staff and teams, ensuring that professionalism is maintained and promoted; to provide motivation and direction for a clinically safe service. Technical and Quality 1. To perform laboratory procedures as documented, to include analysis, interpretation, recording, technical verification, release of assay results and verbal communication according to policy and procedures. 2. To interpret clinical information and use scientific knowledge to process specimens for appropriate tests, seeking advice from clinicians when necessary. 3. To ensure that quality procedures are observed at all times and take appropriate corrective actions where quality control or assurance indicates loss of performance. 4. To ensure incidents are logged as occurrences and investigated within expected timeframes according to policy. 6. Working with the Quality Management Group, ensure that sections meet all requirements for UKAS (ISO 15189), MHRA (GMP) and other applicable standards. Training and Education 1. To participate in staff appointment, supervision and management of training plans such that staff conduct duties in line with required competence, responsibility and job description. 2. To train new laboratory and clinical staff in complex technical/analytical procedures and assess them as competent to do their duties. 3. To acquire an up-to-date knowledge of developments in discipline and pathology in general as reflected by CPD. 4. To maintain registration with the HCPC, including a personal development portfolio as proof of competence to practice. Person Specification Qualifications HCPC Registration as Biomedical Scientist BSc (Hons) (first or second class) degree in Biomedical Science or equivalent Relevant Master degree, IBMS Higher Specialist Diploma or equivalent experience Evidence of Continuing Professional Development activity Experience Significant experience at a supervisory level in discipline Significant experience in analysis, interpretation and technical validation of analytical results Experience in quality assurance principles and practice Experience in validation and introduction of new techniques and equipment Experience of maintaining an accredited service, including CPA/UKAS and IBMS training standards Experience in training staff and assessing competence Experience in leadership (motivation, teamwork, delegation) Experience in staff recruitment and appraisal Experience in managing teams, including setting priorities and managing performance issues Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Depending on experience Up to £62,000 DOE per annum inc. HCA
Dec 09, 2025
Full time
An exciting opportunity has arisen for a dedicated and capable Blood sciences manager at the Essential Services Laboratory (ESL) at the Lister Hospital (PAH) site in Stevenage. Leading a large team of staff and working closely with the Clinical staff, the post holder will have responsibilities for managing the overall operations and service delivery of Blood sciences within the ESL and all associated services whilst the service undergoes transformation as part of the ongoing Herts and West Essex (HWE) pathology redevelopment programme. The Blood sciences Manager role is a very important position within Health Services laboratories (HSL) and we are looking to appoint an innovative, hardworking, and committed individual who is keen to work with the wider team to embed an improvement culture, support and further develop our services in line with the commissioned hub-and-spoke pathology service Target Operating Model (TOM.) Main duties of the job The ESL service at the Lister site is UKAS accredited against ISO 15189:2022 standards and the onsite services includes Specimen Reception, Haematology, Biochemistry, Haemostasis, Blood Transfusion and Cellular Pathology. The service provision is 24/7 for all onsite disciplines excluding Cellular Pathology. The post-holder will work very closely with the Essential Services Laboratory manager and ENH Trust, as well as relevant clinical staff, in all aspects of the service, focusing on managing operational performance and supporting the delivery of excellent patient care for the ENH NHS Trust. HSL has a strong track-record of research and development, working closely with the clinical teams. The ESL has approval for registration and specialist training, supported by our education faculty and training officers. We are looking for a dynamic individual with enthusiasm and drive who will provide inspirational leadership. You will be fully supported in this key senior position by our quality management, human resources, and operational teams. Previous applicants need not apply. About us At HSL we offer a variety of excellent staff benefits including: Training and development opportunities supporting professional development Annual salary review - No banding restrictions:As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling. Discounted gym membership we have a corporate gym membership scheme with Better Gyms Cash healthcare plan cash back on a variety of healthcare costs including dentist and opticians Sick Pay Entitlement 5 paid days in the first year of employment, 20 days thereafter Permanent Health Insurance and Death in Service Cover Life Assurance providing salary continuation for long term illness (six months qualifying period) Employee Assistance Programme supporting staff wellbeing Season Ticket Loan Scheme interest free loan for the cost of annual travel ticket Perkbox Access to additional staff perks and benefits such as high street discounts Company Pension Scheme company and staff contributions which increase with service Competitive annual leave allowance-28 days Flexible working hours we support and offer flexibility around shift patterns and working schedule Job responsibilities Main Duties: To assist the Operational Manager, deputising as required, in the daily operation of the Department of Blood Sciences, Lister Essential Services Laboratory. To take responsibility for staff teams of a variety of grades, ensuring appropriate supervision of activities, such that service, operational and contractual KPIs are met. In particular, the post holder will work closely with Senior Biomedical Scientists to ensure that sections are run efficiently and effectively for a high quality and reliable service delivery. The post holder will be required to work within any section of the department including core and unsocial hours as required. Main duties To include, but not be restricted to, the following duties: 1. To supervise teams of various grades of scientific & support staff and ensure they plan and organise their workload effectively. 2. To ensure work is carried out in adherence to Sonic / HSL policies and procedures. 3. To be familiar with contracted KPIs and service standards and ensure that sections are monitored for incomplete or overdue work and remedial action is promptly taken to mitigate against delayed report or incident. 4. To support the production of staff rotas and leave arrangements, planned accordingly with correct numbers and grades of staff for uninterrupted service provision. 5. To ensure that sections are monitored for incomplete or overdue work and remedial action is promptly taken to mitigate against delayed report or incident. 6. To be aware of situations leading to lack of resources, including staff, equipment or consumables; to take remedial action and escalation steps, including senior manager notification or laboratory support, to mitigate impact on service delivery. Leadership and Communication 1. To maintain effective communication with staff and teams, ensuring records are kept of items discussed. 2. To coordinate and contribute to team, section, quality and general management meetings; this will include use of data from Group systems such as Tableau, Q-pulse, Totara, to drive the improved performance of the laboratory. 3. To ensure that, where delegated, departmental records, including those relating to payroll, absence reporting and training are updated and maintained. 4. To conduct staff annual review, regularly assess performance of team members and ensures shortfalls are escalated to the Floor Manager and managed within policy. 5. To form productive relationships with staff and teams, ensuring that professionalism is maintained and promoted; to provide motivation and direction for a clinically safe service. Technical and Quality 1. To perform laboratory procedures as documented, to include analysis, interpretation, recording, technical verification, release of assay results and verbal communication according to policy and procedures. 2. To interpret clinical information and use scientific knowledge to process specimens for appropriate tests, seeking advice from clinicians when necessary. 3. To ensure that quality procedures are observed at all times and take appropriate corrective actions where quality control or assurance indicates loss of performance. 4. To ensure incidents are logged as occurrences and investigated within expected timeframes according to policy. 6. Working with the Quality Management Group, ensure that sections meet all requirements for UKAS (ISO 15189), MHRA (GMP) and other applicable standards. Training and Education 1. To participate in staff appointment, supervision and management of training plans such that staff conduct duties in line with required competence, responsibility and job description. 2. To train new laboratory and clinical staff in complex technical/analytical procedures and assess them as competent to do their duties. 3. To acquire an up-to-date knowledge of developments in discipline and pathology in general as reflected by CPD. 4. To maintain registration with the HCPC, including a personal development portfolio as proof of competence to practice. Person Specification Qualifications HCPC Registration as Biomedical Scientist BSc (Hons) (first or second class) degree in Biomedical Science or equivalent Relevant Master degree, IBMS Higher Specialist Diploma or equivalent experience Evidence of Continuing Professional Development activity Experience Significant experience at a supervisory level in discipline Significant experience in analysis, interpretation and technical validation of analytical results Experience in quality assurance principles and practice Experience in validation and introduction of new techniques and equipment Experience of maintaining an accredited service, including CPA/UKAS and IBMS training standards Experience in training staff and assessing competence Experience in leadership (motivation, teamwork, delegation) Experience in staff recruitment and appraisal Experience in managing teams, including setting priorities and managing performance issues Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Depending on experience Up to £62,000 DOE per annum inc. HCA
Grounds Maintenance Supervisor Job Requirements Overview Below are the full job requirements, including the skills, qualifications, and memberships essential for success in this role. Job Details Salary: £37,000-£41,000 per annum, depending on experience and skill set Location: Loughton & Epping, Essex Contract: Full-time Job Description We are delighted to offer an exciting opportunity for a Grounds Maintenance Supervisor to join our team, based across Loughton and Epping . Purpose of the Role Deliver high-quality, customer-focused grounds maintenance services. Provide efficient and flexible support to the public, businesses, elected members, and colleagues. Offer technical expertise in work planning, monitoring, enquiry handling, contract management, and landscape development. Take shared and individual responsibility for ensuring excellent service delivery. Remuneration & Benefits In addition to a competitive salary of £37,000-£41,000 , you will receive: Performance-related cash bonus of up to 15% of salary Pension contributions at 7% Life insurance at 4 annual salary Private healthcare 25 days' annual leave plus bank holidays Key Responsibilities Lead, motivate, and support the team to deliver outstanding customer-focused services. This includes recruitment, training, and performance management. Monitor individual and team performance to ensure targets are consistently achieved. Oversee all work undertaken by the Grounds Maintenance Services Team across the district, ensuring full compliance with contractual obligations. Collaborate with staff to continuously improve service quality, ensuring adherence to health and safety standards. Ensure operational ICT systems are updated accurately and promptly, with all works recorded, completed, and costed correctly. Assist with broader operational matters, including contract management and renewal of horticultural equipment and machinery. Ensure client KPIs are met, with all tasks delivered on time, within budget, and to the required standard. Provide supervisory cover in the absence of the other Grounds Maintenance Supervisor. Support the Operations Manager in developing innovative, forward-thinking approaches across the service, including the implementation of digital processes. Carry out other reasonable duties aligned with the role and grade. Demonstrate our organisational values: working as one team, taking ownership, thinking commercially, and staying customer focused. What You Will Bring Knowledge & Skills Strong communication and interpersonal skills, with a customer-first approach. Ability to maintain professionalism at all times. Collaborative working style with colleagues, customers, and external partners. Effective problem-solving skills and the ability to balance customer needs with operational demands. Ability to provide clear advice and guidance to staff and customers. Excellent organisational skills with the ability to plan workloads efficiently and maximise productivity. Strong ability to prioritise and manage changing demands. Constructive approach to handling challenges. Confident using ICT systems and competent in analysing and reporting data. Willingness to adopt and support new technologies and improved working practices. Commitment to ongoing professional development and staying up to date with industry developments. Qualifications & Experience Relevant professional qualification or equivalent work experience. Full, clean driving licence (vehicle provided). Relevant horticultural and management training. Strong understanding of Health & Safety legislation, including COSHH and Risk Assessments. Satisfactory DBS check. Proficiency in Microsoft Office. Proven experience in operational/contract management within grounds maintenance. Experience managing the health, safety, and welfare of staff and subcontractors. Experience planning, commissioning, delivering, and monitoring grounds maintenance services. Experience preparing specifications, managing contractors, and controlling costs. Ability to use data to enhance service efficiency and productivity. Experience operating relevant plant, vehicles, and machinery. Your Team You will join a supportive, trusted, and welcoming team based across Loughton and Epping . Our team brings together diverse backgrounds, experience, and expertise-and we value the unique strengths and passions each colleague contributes
Dec 09, 2025
Full time
Grounds Maintenance Supervisor Job Requirements Overview Below are the full job requirements, including the skills, qualifications, and memberships essential for success in this role. Job Details Salary: £37,000-£41,000 per annum, depending on experience and skill set Location: Loughton & Epping, Essex Contract: Full-time Job Description We are delighted to offer an exciting opportunity for a Grounds Maintenance Supervisor to join our team, based across Loughton and Epping . Purpose of the Role Deliver high-quality, customer-focused grounds maintenance services. Provide efficient and flexible support to the public, businesses, elected members, and colleagues. Offer technical expertise in work planning, monitoring, enquiry handling, contract management, and landscape development. Take shared and individual responsibility for ensuring excellent service delivery. Remuneration & Benefits In addition to a competitive salary of £37,000-£41,000 , you will receive: Performance-related cash bonus of up to 15% of salary Pension contributions at 7% Life insurance at 4 annual salary Private healthcare 25 days' annual leave plus bank holidays Key Responsibilities Lead, motivate, and support the team to deliver outstanding customer-focused services. This includes recruitment, training, and performance management. Monitor individual and team performance to ensure targets are consistently achieved. Oversee all work undertaken by the Grounds Maintenance Services Team across the district, ensuring full compliance with contractual obligations. Collaborate with staff to continuously improve service quality, ensuring adherence to health and safety standards. Ensure operational ICT systems are updated accurately and promptly, with all works recorded, completed, and costed correctly. Assist with broader operational matters, including contract management and renewal of horticultural equipment and machinery. Ensure client KPIs are met, with all tasks delivered on time, within budget, and to the required standard. Provide supervisory cover in the absence of the other Grounds Maintenance Supervisor. Support the Operations Manager in developing innovative, forward-thinking approaches across the service, including the implementation of digital processes. Carry out other reasonable duties aligned with the role and grade. Demonstrate our organisational values: working as one team, taking ownership, thinking commercially, and staying customer focused. What You Will Bring Knowledge & Skills Strong communication and interpersonal skills, with a customer-first approach. Ability to maintain professionalism at all times. Collaborative working style with colleagues, customers, and external partners. Effective problem-solving skills and the ability to balance customer needs with operational demands. Ability to provide clear advice and guidance to staff and customers. Excellent organisational skills with the ability to plan workloads efficiently and maximise productivity. Strong ability to prioritise and manage changing demands. Constructive approach to handling challenges. Confident using ICT systems and competent in analysing and reporting data. Willingness to adopt and support new technologies and improved working practices. Commitment to ongoing professional development and staying up to date with industry developments. Qualifications & Experience Relevant professional qualification or equivalent work experience. Full, clean driving licence (vehicle provided). Relevant horticultural and management training. Strong understanding of Health & Safety legislation, including COSHH and Risk Assessments. Satisfactory DBS check. Proficiency in Microsoft Office. Proven experience in operational/contract management within grounds maintenance. Experience managing the health, safety, and welfare of staff and subcontractors. Experience planning, commissioning, delivering, and monitoring grounds maintenance services. Experience preparing specifications, managing contractors, and controlling costs. Ability to use data to enhance service efficiency and productivity. Experience operating relevant plant, vehicles, and machinery. Your Team You will join a supportive, trusted, and welcoming team based across Loughton and Epping . Our team brings together diverse backgrounds, experience, and expertise-and we value the unique strengths and passions each colleague contributes
We are seeking a skilled and dependable Tradesman to join our team. The successful candidate will be responsible for executing a variety of trade-related tasks, ensuring high standards of workmanship and safety. This role offers an excellent opportunity for individuals with practical experience in trades such as carpentry, plumbing, electrical work, or general maintenance. The Tradesman will play a vital part in maintaining and improving our facilities, contributing to the smooth operation of our projects. Responsibilities Perform specialised trade tasks including carpentry, plumbing, electrical installations, or general maintenance as required. Read and interpret technical drawings, plans, and specifications to complete assigned projects accurately. Use hand and power tools safely and efficiently to complete tasks to high standards. Conduct routine inspections and identify repair or maintenance needs proactively. Collaborate with team members and contractors to ensure timely completion of projects. Maintain a clean and organised work environment, adhering to health and safety regulations at all times. Document work performed and report progress or issues to supervisors promptly. Assist in training junior staff or apprentices when necessary. Requirements Proven experience in relevant trades such as carpentry, plumbing, electrical work, or general maintenance. Relevant trade qualifications or certifications are highly desirable. Strong practical skills with the ability to operate a variety of tools and equipment safely. Good understanding of health and safety regulations within the trade industry. Excellent problem-solving skills and attention to detail. Ability to work independently as well as part of a team in a fast-paced environment. Valid UK driving licence is preferred but not essential. A proactive attitude with a commitment to quality workmanship and safety standards.
Dec 09, 2025
Contractor
We are seeking a skilled and dependable Tradesman to join our team. The successful candidate will be responsible for executing a variety of trade-related tasks, ensuring high standards of workmanship and safety. This role offers an excellent opportunity for individuals with practical experience in trades such as carpentry, plumbing, electrical work, or general maintenance. The Tradesman will play a vital part in maintaining and improving our facilities, contributing to the smooth operation of our projects. Responsibilities Perform specialised trade tasks including carpentry, plumbing, electrical installations, or general maintenance as required. Read and interpret technical drawings, plans, and specifications to complete assigned projects accurately. Use hand and power tools safely and efficiently to complete tasks to high standards. Conduct routine inspections and identify repair or maintenance needs proactively. Collaborate with team members and contractors to ensure timely completion of projects. Maintain a clean and organised work environment, adhering to health and safety regulations at all times. Document work performed and report progress or issues to supervisors promptly. Assist in training junior staff or apprentices when necessary. Requirements Proven experience in relevant trades such as carpentry, plumbing, electrical work, or general maintenance. Relevant trade qualifications or certifications are highly desirable. Strong practical skills with the ability to operate a variety of tools and equipment safely. Good understanding of health and safety regulations within the trade industry. Excellent problem-solving skills and attention to detail. Ability to work independently as well as part of a team in a fast-paced environment. Valid UK driving licence is preferred but not essential. A proactive attitude with a commitment to quality workmanship and safety standards.
Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That's why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. Wood Mackenzie Values Inclusive - we succeed together Trusting - we choose to trust each other Customer committed - we put customers at the heart of our decisions Future Focused - we accelerate change Curious - we turn knowledge into actionWe are looking for an experienced Director to lead and manage a team of Technical Sales professionals focused on driving growth opportunities for our Refined Products offerings across existing customer accounts. You will provide leadership to managers, supervisors and professional staff while driving the strategic execution of specialised sales initiatives. This role requires comprehensive understanding of the Refined Products sector and the ability to influence business outcomes through strategic resource allocation and team development.In this role, success depends on providing strategic leadership to drive sales performance, developing high-performing teams, and acting as a senior business leader who shapes the direction of Refined Products sales activities across the organisation. Main Responsibilities Strategic Leadership and Management Provide overall leadership of the Technical Sales function, setting clear strategic direction and ensuring alignment with organisational objectives. Lead strategic collaboration across internal teams to achieve significant commercial success and drive business performance Develop and execute comprehensive strategic plans for specialised sales activities across multiple territories and sectors Take strategic ownership of resource allocation and optimisation across the function to maximise sales effectiveness Drive the achievement of sales growth targets through effective leadership and strategic directionBusiness Development and Market Strategy Lead the strategic development of market-leading understanding of customer value propositions across multiple specialisms Act as senior strategic ambassador for the business, driving communication of product enhancements and market developments across the organisation Provide strategic direction to teams including sales, customer focus, customer solutions, marketing, research and consulting Lead strategic initiatives to broaden and deepen customer relationships at executive levels across complex sales cycles Take strategic ownership of customer retention where significant revenue is at riskProduct and Market Expertise Maintain comprehensive knowledge of sector trends, regulation, and competitive landscape across multiple natural resources sectors Partner strategically with Product and Research teams to shape development roadmaps based on market intelligence and customer feedback Lead the launch of new products and services across markets, ensuring strong market adoption and client engagement. Provide strategic insight on emerging sector needs and trends to drive future solution developmentPeople Leadership Attract, develop, and retain high-performing talent aligned with business priorities, fostering an inclusive and engaged team culture. Partner with Talent Acquisition and other stakeholders to identify skill gaps, recruit effectively, and ensure diverse and high-quality hiring decisions. Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.
Dec 09, 2025
Full time
Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That's why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. Wood Mackenzie Values Inclusive - we succeed together Trusting - we choose to trust each other Customer committed - we put customers at the heart of our decisions Future Focused - we accelerate change Curious - we turn knowledge into actionWe are looking for an experienced Director to lead and manage a team of Technical Sales professionals focused on driving growth opportunities for our Refined Products offerings across existing customer accounts. You will provide leadership to managers, supervisors and professional staff while driving the strategic execution of specialised sales initiatives. This role requires comprehensive understanding of the Refined Products sector and the ability to influence business outcomes through strategic resource allocation and team development.In this role, success depends on providing strategic leadership to drive sales performance, developing high-performing teams, and acting as a senior business leader who shapes the direction of Refined Products sales activities across the organisation. Main Responsibilities Strategic Leadership and Management Provide overall leadership of the Technical Sales function, setting clear strategic direction and ensuring alignment with organisational objectives. Lead strategic collaboration across internal teams to achieve significant commercial success and drive business performance Develop and execute comprehensive strategic plans for specialised sales activities across multiple territories and sectors Take strategic ownership of resource allocation and optimisation across the function to maximise sales effectiveness Drive the achievement of sales growth targets through effective leadership and strategic directionBusiness Development and Market Strategy Lead the strategic development of market-leading understanding of customer value propositions across multiple specialisms Act as senior strategic ambassador for the business, driving communication of product enhancements and market developments across the organisation Provide strategic direction to teams including sales, customer focus, customer solutions, marketing, research and consulting Lead strategic initiatives to broaden and deepen customer relationships at executive levels across complex sales cycles Take strategic ownership of customer retention where significant revenue is at riskProduct and Market Expertise Maintain comprehensive knowledge of sector trends, regulation, and competitive landscape across multiple natural resources sectors Partner strategically with Product and Research teams to shape development roadmaps based on market intelligence and customer feedback Lead the launch of new products and services across markets, ensuring strong market adoption and client engagement. Provide strategic insight on emerging sector needs and trends to drive future solution developmentPeople Leadership Attract, develop, and retain high-performing talent aligned with business priorities, fostering an inclusive and engaged team culture. Partner with Talent Acquisition and other stakeholders to identify skill gaps, recruit effectively, and ensure diverse and high-quality hiring decisions. Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.
Maintenance Team Manager - Fleet - (€68,000) Purpose of the Role The Maintenance Team Manager - Fleet is a managerial position within the Fleet Maintenance Department. He/she is accountable for delivering daily LRV (Light Rail Vehicle) maintenance activities. He/she leads a team of technicians on shift, ensuring optimal workshop performance while adhering to schedules, quality standards, and safety requirements to maintain fleet availability. Key Responsibilities Team Management Organise shifts with available technicians to deliver the plan prepared by the Daily Planner. Monitor team activities, providing clear short-term production objectives to each technician. Adjust workloads according to headcount and resource availability. Participate in depot meetings alongside other Maintenance Team Managers, the Daily Planner, Fleet Coordinator, and Head of Fleet to review KPIs, staffing, training, budgets, and company updates. Lead start-of-shift, mid-shift, and end-of-shift briefs following Depot Manager guidelines. Host regular team meetings (monthly or bi-monthly) to discuss KPIs, training, staffing, and company updates. Deliver clear and comprehensive handovers using company tools. Ensure timely communication of policies, procedures, safety updates, HR regulations, and required documentation. Enforce safety compliance within the workshop (PPE, LOTO, workwear, etc.). Collaborate with the Depot Manager to manage annual leave and absence tracking using HR systems Address absenteeism and performance issues in line with HR protocols. Support other business areas when necessary. Contribute to staff development, including technical and personal growth; oversee annual performance reviews. Audit all paperwork and work orders for quality and completeness. Participate in recruitment and onboarding, including probation period follow-ups. Workshop Layout and Tools Prepare tram allocations across Workshop and Stabling Lanes based on daily activities to optimise efficiency. Liaise with the Control Room for tram movements and resource allocation. Coordinate with Infrastructure for planned and responsive works. Conduct routine shift checks to ensure a safe, organised, and well-equipped workshop. Assist in asset calibration control. Submit purchase requests for tooling, PPE, and workwear within budget and company procedures. Propose and support Lean projects to improve workshop layout and efficiency. Collaborate with the Project Manager overseeing workshop improvement initiatives. Tram Maintenance Monitor and track daily tram maintenance. Ensure routine exams, modifications, reliability upgrades, and overhaul programs are completed in accordance with procedures and deadlines. Organise the Daily Service Sheet using company IT systems, based on kilometres travelled, maintenance schedules, and tram availability. Respond to Control Room queries regarding availability and initial troubleshooting. Keep the Control Room updated to support consistent Luas service delivery. Review and prioritise reported defects (P1 to P4). Determine tram serviceability and authorise returns to service when appropriate. Open and close corrective and preventive work orders with complete documentation. Coordinate external contractors involved in fleet maintenance. Respond to and manage tram-related incidents and accidents. Recommend fleet improvements to the Depot Manager for potential engineering study. Parts and Supplier Management Maintain accurate serial number histories and component records. Collect parts from stores when unavailable or understaffed. Provide cost/repair/subcontracting feedback to aid Depot Manager decision-making. Process parts through the repair loop, completing necessary forms. Oversee supplier visits for on-site tram or part servicing. Maintenance Management and Technical Expertise Drive continuous operational and technical improvements. Provide documentation and guidance to technicians for preventive tasks and troubleshooting. Coordinate with the Fleet Coordinator to obtain required documentation. Follow depot processes and work with the Process Manager to optimise procedures and review the liability matrix. Provide technical leadership and assist with hands-on maintenance when needed. Conduct online interventions to ensure team safety. Analyse KPIs and take action to improve team performance. Conduct audits as required by the O&M contract, internal standards, or safety regulations. Liaise with engineering, safety, procurement, and stores teams as required. Additional Responsibilities Provide remote depot management support when no local manager is available. Maintain strong coordination with operations, particularly Control Room personnel. Note: This list is not exhaustive and may evolve based on operational needs. Working Conditions Hours: 39 hours/week on a rotating shift (days/nights), including weekends. On-Call: One week per month, as scheduled with other Maintenance Team Managers and the Depot Manager. Location: Primary assignment at one of three depots. Occasional travel to the other two depots may be required. Strong leadership and interpersonal skills; able to engage across all levels of the organisation. Proven ability to drive maintenance performance and continuous improvement. Analytical mindset: interpret data and take informed actions to enhance service delivery. Effective communication and relationship-building skills with staff, customers, and stakeholders. Experience & Qualifications Technical or Business qualification required. Minimum 5 years' experience in a technical environment. Supervisory/management experience is highly desirable. Solid understanding of Irish Health & Safety and Environmental legislation. Experience with tram or rolling stock systems is an advantage. Proficient in IT systems, including CMMS and MS Office. Experience working in a shift-based maintenance or manufacturing environment.
Dec 09, 2025
Full time
Maintenance Team Manager - Fleet - (€68,000) Purpose of the Role The Maintenance Team Manager - Fleet is a managerial position within the Fleet Maintenance Department. He/she is accountable for delivering daily LRV (Light Rail Vehicle) maintenance activities. He/she leads a team of technicians on shift, ensuring optimal workshop performance while adhering to schedules, quality standards, and safety requirements to maintain fleet availability. Key Responsibilities Team Management Organise shifts with available technicians to deliver the plan prepared by the Daily Planner. Monitor team activities, providing clear short-term production objectives to each technician. Adjust workloads according to headcount and resource availability. Participate in depot meetings alongside other Maintenance Team Managers, the Daily Planner, Fleet Coordinator, and Head of Fleet to review KPIs, staffing, training, budgets, and company updates. Lead start-of-shift, mid-shift, and end-of-shift briefs following Depot Manager guidelines. Host regular team meetings (monthly or bi-monthly) to discuss KPIs, training, staffing, and company updates. Deliver clear and comprehensive handovers using company tools. Ensure timely communication of policies, procedures, safety updates, HR regulations, and required documentation. Enforce safety compliance within the workshop (PPE, LOTO, workwear, etc.). Collaborate with the Depot Manager to manage annual leave and absence tracking using HR systems Address absenteeism and performance issues in line with HR protocols. Support other business areas when necessary. Contribute to staff development, including technical and personal growth; oversee annual performance reviews. Audit all paperwork and work orders for quality and completeness. Participate in recruitment and onboarding, including probation period follow-ups. Workshop Layout and Tools Prepare tram allocations across Workshop and Stabling Lanes based on daily activities to optimise efficiency. Liaise with the Control Room for tram movements and resource allocation. Coordinate with Infrastructure for planned and responsive works. Conduct routine shift checks to ensure a safe, organised, and well-equipped workshop. Assist in asset calibration control. Submit purchase requests for tooling, PPE, and workwear within budget and company procedures. Propose and support Lean projects to improve workshop layout and efficiency. Collaborate with the Project Manager overseeing workshop improvement initiatives. Tram Maintenance Monitor and track daily tram maintenance. Ensure routine exams, modifications, reliability upgrades, and overhaul programs are completed in accordance with procedures and deadlines. Organise the Daily Service Sheet using company IT systems, based on kilometres travelled, maintenance schedules, and tram availability. Respond to Control Room queries regarding availability and initial troubleshooting. Keep the Control Room updated to support consistent Luas service delivery. Review and prioritise reported defects (P1 to P4). Determine tram serviceability and authorise returns to service when appropriate. Open and close corrective and preventive work orders with complete documentation. Coordinate external contractors involved in fleet maintenance. Respond to and manage tram-related incidents and accidents. Recommend fleet improvements to the Depot Manager for potential engineering study. Parts and Supplier Management Maintain accurate serial number histories and component records. Collect parts from stores when unavailable or understaffed. Provide cost/repair/subcontracting feedback to aid Depot Manager decision-making. Process parts through the repair loop, completing necessary forms. Oversee supplier visits for on-site tram or part servicing. Maintenance Management and Technical Expertise Drive continuous operational and technical improvements. Provide documentation and guidance to technicians for preventive tasks and troubleshooting. Coordinate with the Fleet Coordinator to obtain required documentation. Follow depot processes and work with the Process Manager to optimise procedures and review the liability matrix. Provide technical leadership and assist with hands-on maintenance when needed. Conduct online interventions to ensure team safety. Analyse KPIs and take action to improve team performance. Conduct audits as required by the O&M contract, internal standards, or safety regulations. Liaise with engineering, safety, procurement, and stores teams as required. Additional Responsibilities Provide remote depot management support when no local manager is available. Maintain strong coordination with operations, particularly Control Room personnel. Note: This list is not exhaustive and may evolve based on operational needs. Working Conditions Hours: 39 hours/week on a rotating shift (days/nights), including weekends. On-Call: One week per month, as scheduled with other Maintenance Team Managers and the Depot Manager. Location: Primary assignment at one of three depots. Occasional travel to the other two depots may be required. Strong leadership and interpersonal skills; able to engage across all levels of the organisation. Proven ability to drive maintenance performance and continuous improvement. Analytical mindset: interpret data and take informed actions to enhance service delivery. Effective communication and relationship-building skills with staff, customers, and stakeholders. Experience & Qualifications Technical or Business qualification required. Minimum 5 years' experience in a technical environment. Supervisory/management experience is highly desirable. Solid understanding of Irish Health & Safety and Environmental legislation. Experience with tram or rolling stock systems is an advantage. Proficient in IT systems, including CMMS and MS Office. Experience working in a shift-based maintenance or manufacturing environment.
Job title: Deployment Team Leader Department: Customer Experience Location: Huddersfield Hours: 40 hours per week Salary: £30,000 - £32,000 per annum We're looking for a Deployment Team Leader to be part of our success story. Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies. Great career development opportunities - grow with us. About the role A Deployment Team Leader is responsible for the day-to-day management of the claims centre deployment team, overseeing the duties of Customer Service Advisors with an emphasis on proactive conversion and deployment of all repair opportunities. The role of the Deployment Team Leader is to ensure all potential accident assistance related enquiries and repair instructions are converted into repairs and to subsequently deploy to the most suitable repairer and/or mobility provider, in accordance with the business and client SLAs. They are also responsible for ensuring that all system and data requirements are updated and maintained promptly. At all times, the Customer Services teams are responsible for delivering excellent customer services. Key responsibilities Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters and client SLAs. Identifying and converting opportunities to sell 'Avant repair services' to ensure repair opportunities are maximised. Ensuring all accident management claims are referred to agreed partners in line with targets and SLAs. Resource planning to ensure the deployment Team deliver business requirements. Delegation and distribution of workload to ensure client SLAs are achieved. Daily monitoring of all inbound calls, digital enquiries and repair instructions to ensure they are answered and actioned in accordance with client SLA's. Performance management of team members to deliver results. Implementation of training and progression plans to improve business and individual performance. Ensuring professional behaviour at all times in line with company guidelines. To implement best practice in delivering excellent customer services. To coach and mentor staff providing the relevant training as required. Adherence to Avant's Customer Service Advisor best practice guidance. Effective liaison with other departments in the business. To respond and resolve enquiries and problems related to claims. To assess problems, judging when to pass complex queries on to colleagues or managers. To respond to email enquiries from multiple sources and mailboxes. Undertaking general claims tasks and administration as required. Skills and experience At least two years' experience operating at a supervisory level or above within a claim's centre/call centre. Understanding of motor insurance processes and the end-to-end customer claims process. Problem-solving skills with the ability to adopt a logical approach to resolving problems. Previous experience within a Customer Services role. Proficiency in working to service levels and performance measures. Experience in a work environment that required collaboration across work groups. Escalation management. Excellent interpersonal and customer service skills. Excellent telephone and communication skills. Good listening skills. Good organisational and time management skills. The ability to work well under pressure. Good numeracy and literacy. The ability to prioritise and manage your own workload to meet business requirements. Experience of working towards deadlines and performance objectives. Basic knowledge of Microsoft Office packages. Additional (desirable) Knowledge of motor claims management and body repair. Proven experience of working within a technical claims' environment. Negotiation, questioning and decision-making skills. Sound initiative and the ability to adapt quickly to different situations. A good eye for detail. Good report-writing skills. Benefits 33 days holiday (including bank holidays) Personal health cash plan - claim back the cost of things like dentist and optical check ups Enhanced maternity / paternity / adoption / shared parental pay Life assurance: three times basic salary Free breakfasts and fruit Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose Make someone's bad day better Values Make it happen - Be accountable. Take the initiative, work fast, and do a great job. Strive for better - Be bold. Challenge the norm - make small improvements often. Win together - Be a team-player. Win together, learn together, respect each other.
Dec 09, 2025
Full time
Job title: Deployment Team Leader Department: Customer Experience Location: Huddersfield Hours: 40 hours per week Salary: £30,000 - £32,000 per annum We're looking for a Deployment Team Leader to be part of our success story. Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies. Great career development opportunities - grow with us. About the role A Deployment Team Leader is responsible for the day-to-day management of the claims centre deployment team, overseeing the duties of Customer Service Advisors with an emphasis on proactive conversion and deployment of all repair opportunities. The role of the Deployment Team Leader is to ensure all potential accident assistance related enquiries and repair instructions are converted into repairs and to subsequently deploy to the most suitable repairer and/or mobility provider, in accordance with the business and client SLAs. They are also responsible for ensuring that all system and data requirements are updated and maintained promptly. At all times, the Customer Services teams are responsible for delivering excellent customer services. Key responsibilities Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters and client SLAs. Identifying and converting opportunities to sell 'Avant repair services' to ensure repair opportunities are maximised. Ensuring all accident management claims are referred to agreed partners in line with targets and SLAs. Resource planning to ensure the deployment Team deliver business requirements. Delegation and distribution of workload to ensure client SLAs are achieved. Daily monitoring of all inbound calls, digital enquiries and repair instructions to ensure they are answered and actioned in accordance with client SLA's. Performance management of team members to deliver results. Implementation of training and progression plans to improve business and individual performance. Ensuring professional behaviour at all times in line with company guidelines. To implement best practice in delivering excellent customer services. To coach and mentor staff providing the relevant training as required. Adherence to Avant's Customer Service Advisor best practice guidance. Effective liaison with other departments in the business. To respond and resolve enquiries and problems related to claims. To assess problems, judging when to pass complex queries on to colleagues or managers. To respond to email enquiries from multiple sources and mailboxes. Undertaking general claims tasks and administration as required. Skills and experience At least two years' experience operating at a supervisory level or above within a claim's centre/call centre. Understanding of motor insurance processes and the end-to-end customer claims process. Problem-solving skills with the ability to adopt a logical approach to resolving problems. Previous experience within a Customer Services role. Proficiency in working to service levels and performance measures. Experience in a work environment that required collaboration across work groups. Escalation management. Excellent interpersonal and customer service skills. Excellent telephone and communication skills. Good listening skills. Good organisational and time management skills. The ability to work well under pressure. Good numeracy and literacy. The ability to prioritise and manage your own workload to meet business requirements. Experience of working towards deadlines and performance objectives. Basic knowledge of Microsoft Office packages. Additional (desirable) Knowledge of motor claims management and body repair. Proven experience of working within a technical claims' environment. Negotiation, questioning and decision-making skills. Sound initiative and the ability to adapt quickly to different situations. A good eye for detail. Good report-writing skills. Benefits 33 days holiday (including bank holidays) Personal health cash plan - claim back the cost of things like dentist and optical check ups Enhanced maternity / paternity / adoption / shared parental pay Life assurance: three times basic salary Free breakfasts and fruit Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose Make someone's bad day better Values Make it happen - Be accountable. Take the initiative, work fast, and do a great job. Strive for better - Be bold. Challenge the norm - make small improvements often. Win together - Be a team-player. Win together, learn together, respect each other.
