Job Title: Care Assistant Contract Type: Permanent Salary: £28,860 per annum (pro rata) Working Hours: 30 Hours per week Working Pattern: Monday-Sunday shift rotation including bank holidays and weekends Location: Linden Court, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Care Assistant You will provide assistance to residents in need of physical personal care and carry out individual tasks with residents in line with their support plans, to maintain or improve their quality of life and to be able to recognise signs of distress in residents. You will work with the team to identify and assess positive ways to reduce distress and give residents control over their lives wherever possible. About you We are looking for someone with: Experience of working in a customer focused, residential environment, offering personal care to a diverse group of people An awareness of housing and Health and Safety legislation and regulation National Care Standards Awareness Flexibility to work hours to meet customer and business needs, which may include working outside of normal office hours and lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Work as part of a committed and compassionate team, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager. Recognise and identify each individual customer's needs to ensure a person-centered approach and that the customer is at the heart of everything we do by: Delivering and enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on customers' changing needs. Providing direct personal care to customers in line with Care Quality Commission (CQC) definitions including showering, shaving, toileting, continence management and personal hygiene (training provided). Helping customers to go to bed, wake up, dress and maintain their personal appearance. Safely helping with customer's mobility difficulties and using assessed equipment, aids or other manual handling equipment. Administering and supporting medication for customers. Assisting with preparation of meals, snacks and drinks where necessary. Working with customers to provide light general household domestic duties, for example - cleaning, laundry, ironing, etc. Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shopping. Communicate clearly, building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.). Provide companionship to customers, engaging in conversation to build genuine and trusted relationships. Encourage customers to participate in social activities and feel part of the community. Ensure customers are safe at all times by carrying out all of your duties within Riverside's Policy and Procedure framework e.g. health & safety, equal opportunities, cash handling, etc. Take pride and initiative in working with customers to meet their needs, creating a safe, comfortable and respectful living environment. Maintain detailed, accurate records of care and medication support provided, as well as tasks undertaken. Promptly respond to and report any concerns relating to the care, support, well-being or behaviour of customers to a manager, making comprehensive records, ensuring customer confidentiality is observed at all times. Recognising any signs of abuse and immediately reporting them
Sep 22, 2026
Full time
Job Title: Care Assistant Contract Type: Permanent Salary: £28,860 per annum (pro rata) Working Hours: 30 Hours per week Working Pattern: Monday-Sunday shift rotation including bank holidays and weekends Location: Linden Court, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Care Assistant You will provide assistance to residents in need of physical personal care and carry out individual tasks with residents in line with their support plans, to maintain or improve their quality of life and to be able to recognise signs of distress in residents. You will work with the team to identify and assess positive ways to reduce distress and give residents control over their lives wherever possible. About you We are looking for someone with: Experience of working in a customer focused, residential environment, offering personal care to a diverse group of people An awareness of housing and Health and Safety legislation and regulation National Care Standards Awareness Flexibility to work hours to meet customer and business needs, which may include working outside of normal office hours and lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Work as part of a committed and compassionate team, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager. Recognise and identify each individual customer's needs to ensure a person-centered approach and that the customer is at the heart of everything we do by: Delivering and enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on customers' changing needs. Providing direct personal care to customers in line with Care Quality Commission (CQC) definitions including showering, shaving, toileting, continence management and personal hygiene (training provided). Helping customers to go to bed, wake up, dress and maintain their personal appearance. Safely helping with customer's mobility difficulties and using assessed equipment, aids or other manual handling equipment. Administering and supporting medication for customers. Assisting with preparation of meals, snacks and drinks where necessary. Working with customers to provide light general household domestic duties, for example - cleaning, laundry, ironing, etc. Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shopping. Communicate clearly, building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.). Provide companionship to customers, engaging in conversation to build genuine and trusted relationships. Encourage customers to participate in social activities and feel part of the community. Ensure customers are safe at all times by carrying out all of your duties within Riverside's Policy and Procedure framework e.g. health & safety, equal opportunities, cash handling, etc. Take pride and initiative in working with customers to meet their needs, creating a safe, comfortable and respectful living environment. Maintain detailed, accurate records of care and medication support provided, as well as tasks undertaken. Promptly respond to and report any concerns relating to the care, support, well-being or behaviour of customers to a manager, making comprehensive records, ensuring customer confidentiality is observed at all times. Recognising any signs of abuse and immediately reporting them
Complaints Handler Location: Kingston Rate: Up to £21 per hour Contract: Temporary - Up to 6 months Start: Immediate Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading organisation who are looking to recruit an experienced Complaints Handler to join their team in Kingston on a temporary basis for up to 6 months. The Role As a Complaints Handler, you will be responsible for managing resident and customer complaints from initial contact through to resolution, ensuring issues are dealt with promptly, professionally and in line with the organisation's procedures. Key Responsibilities Managing complaints from initial receipt through to resolution. Investigating complaints and liaising with relevant teams to gather information. Responding to residents and customers professionally and within agreed timescales. Maintaining accurate records of complaints, actions and outcomes. Liaising with internal teams, contractors and other stakeholders to resolve issues. Identifying recurring issues and escalating where appropriate. Ensuring complaints are handled in line with relevant policies and procedures. Providing regular updates to customers throughout the complaints process. Supporting the wider customer service team with general administration when required. What We're Looking For Previous experience handling complaints within social housing, property services, construction or a similar environment. Strong communication and customer service skills. Experience dealing with customers in challenging or sensitive situations. Excellent organisational and administration skills. Ability to manage a busy workload and prioritise effectively. Strong attention to detail and accurate record keeping. A professional, empathetic and solutions-focused approach. Good IT skills and experience using Microsoft Office. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Sep 22, 2026
Seasonal
Complaints Handler Location: Kingston Rate: Up to £21 per hour Contract: Temporary - Up to 6 months Start: Immediate Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading organisation who are looking to recruit an experienced Complaints Handler to join their team in Kingston on a temporary basis for up to 6 months. The Role As a Complaints Handler, you will be responsible for managing resident and customer complaints from initial contact through to resolution, ensuring issues are dealt with promptly, professionally and in line with the organisation's procedures. Key Responsibilities Managing complaints from initial receipt through to resolution. Investigating complaints and liaising with relevant teams to gather information. Responding to residents and customers professionally and within agreed timescales. Maintaining accurate records of complaints, actions and outcomes. Liaising with internal teams, contractors and other stakeholders to resolve issues. Identifying recurring issues and escalating where appropriate. Ensuring complaints are handled in line with relevant policies and procedures. Providing regular updates to customers throughout the complaints process. Supporting the wider customer service team with general administration when required. What We're Looking For Previous experience handling complaints within social housing, property services, construction or a similar environment. Strong communication and customer service skills. Experience dealing with customers in challenging or sensitive situations. Excellent organisational and administration skills. Ability to manage a busy workload and prioritise effectively. Strong attention to detail and accurate record keeping. A professional, empathetic and solutions-focused approach. Good IT skills and experience using Microsoft Office. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Social Prescriber We are looking for a Social Prescriber to provide person-centred Social Prescribing support to individuals referred from a range of health, social care and community-based services. Join the Trust as it enters an exciting new phase focused on strengthening long-term sustainability, developing strategic partnerships and creating new opportunities to support mental health and wellbeing across Surrey. If you are an experienced and ambitious income generation professional who can help lead that journey, then we want to hear from you! Position: Social Prescriber Location: Banstead/Hybrid (GP surgeries, community and family centres, home visits, MFT offices, working from home), with occasional travel across Surrey when required Hours: 37 hours per week, Monday-Friday Salary: £30,906 Contract: Fixed Term (until 31 March 2028 with possibility of this being extended) Benefits: 5% Pension Employer Contribution, Paid Sick Leave, Blue Light Card Scheme, Vivup Discounts, Staff Social Events, Staff Social & Wellbeing Committee, Celebration Day (in addition to annual leave entitlement) Closing date for applications: Sunday 4 October Interviews will be held on: Thursday 8 October Project Social Prescribing empowers people to improve their health and wellbeing by connecting them with non-medical support within their communities. The service works with individuals to address the wider determinants of health, including social isolation, poor housing, debt, unemployment, caring responsibilities, and physical inactivity. The project aims to strengthen personal and community resilience, reduce health inequalities, and improve health outcomes by enabling people to access practical and emotional support through community groups, voluntary sector organisations, and statutory services. The service supports people with long-term conditions, mental health needs, loneliness, social isolation, and complex social circumstances affecting their wellbeing. Working closely with Primary Care Networks (PCNs) and a wide range of partner agencies, the service creates strong pathways between health, social care, and community resources to ensure individuals receive personalised, holistic support. The Role To provide person-centred Social Prescribing support to individuals referred from a range of health, social care and community-based services. You will build trusting relationships with individuals, identify what matters most to them, and co-produce personalised support plans that improve health, wellbeing, and independence. The role involves managing a caseload of individuals, connecting them to local community assets, voluntary and community organisations and statutory services, while promoting self-management and social inclusion. The postholder will also work collaboratively with local partners to strengthen community capacity, encourage appropriate referrals and support the development of sustainable community resources. Key responsibilities include: Referral Management and Partnership Working Personalised Support Community Development Data, Monitoring and Evaluation Safeguarding, Risk and Governance. About You Qualifications and experience you will need include: Diploma, Degree or equivalent qualification in a relevant subject such as Psychology, Counselling, Social Work, Mental Health, Health and Social Care (Level 3) or NVQ Level 3 or 2+ years' experience of supporting individuals to improve their health, wellbeing, independence or social outcomes Experience of partnership working and building effective relationships across a range of organisations and professional groups Commitment to ongoing personal and professional development Information Technology Competent in the use of Microsoft Office applications, including Word, Outlook and Teams Ability to use case management, data collection and reporting systems accurately and effectively Ability to maintain electronic records and produce reports to required standards Ability to use IT systems securely and in accordance with information governance and confidentiality About the Organisation The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley, offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit. This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period. You may have experience in areas such as Psychology, Counselling, Social Work, Mental Health, Health and Social Care (Level 3), Health, Wellbeing, Social Welfare, Link Worker, Social Prescribing Link Worker, Health Worker. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Sep 22, 2026
Full time
Social Prescriber We are looking for a Social Prescriber to provide person-centred Social Prescribing support to individuals referred from a range of health, social care and community-based services. Join the Trust as it enters an exciting new phase focused on strengthening long-term sustainability, developing strategic partnerships and creating new opportunities to support mental health and wellbeing across Surrey. If you are an experienced and ambitious income generation professional who can help lead that journey, then we want to hear from you! Position: Social Prescriber Location: Banstead/Hybrid (GP surgeries, community and family centres, home visits, MFT offices, working from home), with occasional travel across Surrey when required Hours: 37 hours per week, Monday-Friday Salary: £30,906 Contract: Fixed Term (until 31 March 2028 with possibility of this being extended) Benefits: 5% Pension Employer Contribution, Paid Sick Leave, Blue Light Card Scheme, Vivup Discounts, Staff Social Events, Staff Social & Wellbeing Committee, Celebration Day (in addition to annual leave entitlement) Closing date for applications: Sunday 4 October Interviews will be held on: Thursday 8 October Project Social Prescribing empowers people to improve their health and wellbeing by connecting them with non-medical support within their communities. The service works with individuals to address the wider determinants of health, including social isolation, poor housing, debt, unemployment, caring responsibilities, and physical inactivity. The project aims to strengthen personal and community resilience, reduce health inequalities, and improve health outcomes by enabling people to access practical and emotional support through community groups, voluntary sector organisations, and statutory services. The service supports people with long-term conditions, mental health needs, loneliness, social isolation, and complex social circumstances affecting their wellbeing. Working closely with Primary Care Networks (PCNs) and a wide range of partner agencies, the service creates strong pathways between health, social care, and community resources to ensure individuals receive personalised, holistic support. The Role To provide person-centred Social Prescribing support to individuals referred from a range of health, social care and community-based services. You will build trusting relationships with individuals, identify what matters most to them, and co-produce personalised support plans that improve health, wellbeing, and independence. The role involves managing a caseload of individuals, connecting them to local community assets, voluntary and community organisations and statutory services, while promoting self-management and social inclusion. The postholder will also work collaboratively with local partners to strengthen community capacity, encourage appropriate referrals and support the development of sustainable community resources. Key responsibilities include: Referral Management and Partnership Working Personalised Support Community Development Data, Monitoring and Evaluation Safeguarding, Risk and Governance. About You Qualifications and experience you will need include: Diploma, Degree or equivalent qualification in a relevant subject such as Psychology, Counselling, Social Work, Mental Health, Health and Social Care (Level 3) or NVQ Level 3 or 2+ years' experience of supporting individuals to improve their health, wellbeing, independence or social outcomes Experience of partnership working and building effective relationships across a range of organisations and professional groups Commitment to ongoing personal and professional development Information Technology Competent in the use of Microsoft Office applications, including Word, Outlook and Teams Ability to use case management, data collection and reporting systems accurately and effectively Ability to maintain electronic records and produce reports to required standards Ability to use IT systems securely and in accordance with information governance and confidentiality About the Organisation The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley, offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit. This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period. You may have experience in areas such as Psychology, Counselling, Social Work, Mental Health, Health and Social Care (Level 3), Health, Wellbeing, Social Welfare, Link Worker, Social Prescribing Link Worker, Health Worker. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Job Title: Housing First Worker Contract Type: Permanent Salary: £30,918.65 per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday 9am-5pm (sometimes flexible working outside of these hours is required) Location: Plymouth Grove, Manchester If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing First Worker Reporting to the Housing First Team Leader, the Housing First Worker is responsible for coordinating and providing a personalised, trauma informed support service to people with complex needs facing multiple exclusion in line with Housing First Principles. The Housing First Worker will be responsible for coordinating and providing a person centred, strength based support service in line with Housing First principles to create long term sustainable tenancies by increasing independence and maximising connectivity with the local community. About you We are looking for someone with (to be taken from essential criteria) • To have an understanding of the complex interdependencies of mental health and substance abuse and offending behaviour • A creative approach to problem solving; getting and keeping people engaged demonstrating empathy • Promote the rights, responsibilities and informed choice of the people receiving the service, acting as an advocate to promote independence. • Know when to seek assistance or supervision and how to engage meaningfully in planned supervision. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Sep 22, 2026
Full time
Job Title: Housing First Worker Contract Type: Permanent Salary: £30,918.65 per annum Working Hours: Full Time - 37.5 Hours Working Pattern: Monday to Friday 9am-5pm (sometimes flexible working outside of these hours is required) Location: Plymouth Grove, Manchester If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing First Worker Reporting to the Housing First Team Leader, the Housing First Worker is responsible for coordinating and providing a personalised, trauma informed support service to people with complex needs facing multiple exclusion in line with Housing First Principles. The Housing First Worker will be responsible for coordinating and providing a person centred, strength based support service in line with Housing First principles to create long term sustainable tenancies by increasing independence and maximising connectivity with the local community. About you We are looking for someone with (to be taken from essential criteria) • To have an understanding of the complex interdependencies of mental health and substance abuse and offending behaviour • A creative approach to problem solving; getting and keeping people engaged demonstrating empathy • Promote the rights, responsibilities and informed choice of the people receiving the service, acting as an advocate to promote independence. • Know when to seek assistance or supervision and how to engage meaningfully in planned supervision. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Looking for work that fits around your life? Our bank (sessional) opportunities offer maximum flexibility, with day, evening, waking night, weekend and bank holiday shifts available throughout the year. Shifts are offered both in advance and at short notice, and you decide which ones you'd like to accept. Whether you're seeking additional income, varied experience or a route into a permanent role, working as a Bank Support Worker is a great way to get started. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. We are seeking Bank Supported Housing Support Workers to join our dedicated team at Worthing Foyer . Worthing Foyer is a 29-bed supported accommodation service for young people aged 16 to 25, providing medium to low-level support in a safe and welcoming environment. Our service is staffed 24 hours a day, 7 days a week, and takes a trauma-informed and psychologically informed approach to helping young people develop essential life skills, build resilience, identify their goals and achieve greater independence. Located in the heart of Worthing, the Foyer has strong links with the local community and plays an active role in supporting young people to move forward positively with their lives. About the Role As a Bank Support Worker, you will work alongside our experienced team of Support Workers and Night Workers to provide practical and emotional support to residents. You will build positive relationships with young people, helping them navigate challenges and access opportunities that support their personal development and future aspirations. Your responsibilities will include providing support, guidance and signposting around areas such as: Housing and tenancy management Budgeting and financial wellbeing Independent living skills Education, training and employment opportunities Health and wellbeing Building positive relationships and community connections You will also contribute to the safe and effective day-to-day running of the service, providing consistency, reliability and encouragement to the young people we support. About You As an important member of our wider team, you'll play a key role in creating a stable, safe and supportive environment for the young people we work with. While this role offers flexibility, we rely on our Bank Support Workers to provide dependable support and honour the shifts they have agreed to work. Your contribution is vital in ensuring the service remains well-staffed, secure and consistent, enabling young people to receive the reliable support they need to thrive. You will ideally have experience of working with young people or within a supported housing, care, education or community setting. You will have an understanding of the challenges, risks and opportunities facing young people, together with a genuine passion for helping them achieve positive outcomes. Most importantly, you will be approachable, compassionate and resilient, with a commitment to empowering young people to develop the skills, confidence and independence needed to build positive and fulfilling futures. If you're excited by this opportunity but don't meet every requirement, we would still love to hear from you. We recognise that valuable skills and experience can come from a variety of backgrounds, and you may be exactly the person we're looking for. If you would like any further information or an informal discussion about this post, please contact and . Should you require any assistance with our application process, please email us at . CLOSING DATE: Sunday 4 October 2026 at midnight. TO APPLY: Scroll down the page to the application form. Please also download the job profile (below), which includes the full role description and person specification. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity checks.
Sep 22, 2026
Full time
Looking for work that fits around your life? Our bank (sessional) opportunities offer maximum flexibility, with day, evening, waking night, weekend and bank holiday shifts available throughout the year. Shifts are offered both in advance and at short notice, and you decide which ones you'd like to accept. Whether you're seeking additional income, varied experience or a route into a permanent role, working as a Bank Support Worker is a great way to get started. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. We are seeking Bank Supported Housing Support Workers to join our dedicated team at Worthing Foyer . Worthing Foyer is a 29-bed supported accommodation service for young people aged 16 to 25, providing medium to low-level support in a safe and welcoming environment. Our service is staffed 24 hours a day, 7 days a week, and takes a trauma-informed and psychologically informed approach to helping young people develop essential life skills, build resilience, identify their goals and achieve greater independence. Located in the heart of Worthing, the Foyer has strong links with the local community and plays an active role in supporting young people to move forward positively with their lives. About the Role As a Bank Support Worker, you will work alongside our experienced team of Support Workers and Night Workers to provide practical and emotional support to residents. You will build positive relationships with young people, helping them navigate challenges and access opportunities that support their personal development and future aspirations. Your responsibilities will include providing support, guidance and signposting around areas such as: Housing and tenancy management Budgeting and financial wellbeing Independent living skills Education, training and employment opportunities Health and wellbeing Building positive relationships and community connections You will also contribute to the safe and effective day-to-day running of the service, providing consistency, reliability and encouragement to the young people we support. About You As an important member of our wider team, you'll play a key role in creating a stable, safe and supportive environment for the young people we work with. While this role offers flexibility, we rely on our Bank Support Workers to provide dependable support and honour the shifts they have agreed to work. Your contribution is vital in ensuring the service remains well-staffed, secure and consistent, enabling young people to receive the reliable support they need to thrive. You will ideally have experience of working with young people or within a supported housing, care, education or community setting. You will have an understanding of the challenges, risks and opportunities facing young people, together with a genuine passion for helping them achieve positive outcomes. Most importantly, you will be approachable, compassionate and resilient, with a commitment to empowering young people to develop the skills, confidence and independence needed to build positive and fulfilling futures. If you're excited by this opportunity but don't meet every requirement, we would still love to hear from you. We recognise that valuable skills and experience can come from a variety of backgrounds, and you may be exactly the person we're looking for. If you would like any further information or an informal discussion about this post, please contact and . Should you require any assistance with our application process, please email us at . CLOSING DATE: Sunday 4 October 2026 at midnight. TO APPLY: Scroll down the page to the application form. Please also download the job profile (below), which includes the full role description and person specification. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity checks.
Niyaa People are seeking an experienced Housing Support Worker to cover multiple supported housing services across Bradford. You will work from an office in Bradford and travel between sites, supporting residents who may have recently left prison and those with complex needs, delivering practical, person-centred housing support. You'll manage welfare-related matters, complete risk assessments and support plans, maintain records and safeguard residents while building professional boundaries.
Sep 22, 2026
Full time
Niyaa People are seeking an experienced Housing Support Worker to cover multiple supported housing services across Bradford. You will work from an office in Bradford and travel between sites, supporting residents who may have recently left prison and those with complex needs, delivering practical, person-centred housing support. You'll manage welfare-related matters, complete risk assessments and support plans, maintain records and safeguard residents while building professional boundaries.
Position: Support Worker Salary: £28,908 per annum Location: Cambridge, in-person Are you passionate about making a positive impact in the lives of those experiencing homelessness? Cambridge Cyrenians, a reputable organisation with over 50 years of experience in providing accommodation and support, is thrilled to announce an opening for a Support Worker. Join our dedicated team and contribute to the transformational journey of individuals in our supported housing service. This is a frontline role where you will work directly with people experiencing homelessness in supported accommodation. Key Responsibilities: Provide cover and some one-to-one support for residents of Cambridge Cyrenians existing Move On and Long Stay projects. Ensure that individuals accepting accommodation understand their rights and responsibilities as residents of the project. Support residents in identifying solutions to their social and housing problems to enable residents to live as independently as possible. Ensure residents are aware of all entitlements to welfare and housing benefits, that they are aware of their housing options and assist in making applications as necessary. Ensure that accommodation charges are collected and arrears followed up, that housing benefit claims are processed and closely monitored, and that proper records are kept. Monitor resident's engagement with meaningful activities to ensure appropriateness of the accommodation for the individual. Ensure that all records are kept in a proper manner and up to date using the system adopted by the service. What We Offer: Competitive salary with the potential for growth. 4 wellbeing days a year. These are days that do not count towards your annual leave and can be taken at short notice to help with your wellbeing. 25 days' annual leave pro-rata (rising to 30). Plus an extra day annual leave for your birthday. Regular supervision and continuous professional development opportunities. An inclusive and supportive work environment. Weekly wellbeing hour. No evening or weekend work. Blue Light card eligibility. A staff wellbeing group. On-site free parking. Mental health support such as free counselling available to staff. Application deadline: 10am, 19th October 2026. Interviews will take place 22nd October 2026. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Cambridge Cyrenians is committed to diversity and encourages individuals from all backgrounds to apply. Join us in shaping an exciting role and making a difference in the lives of those in need. Unfortunately, we are unable to accept sponsorships or applications from overseas. No agencies please.
Sep 22, 2026
Full time
Position: Support Worker Salary: £28,908 per annum Location: Cambridge, in-person Are you passionate about making a positive impact in the lives of those experiencing homelessness? Cambridge Cyrenians, a reputable organisation with over 50 years of experience in providing accommodation and support, is thrilled to announce an opening for a Support Worker. Join our dedicated team and contribute to the transformational journey of individuals in our supported housing service. This is a frontline role where you will work directly with people experiencing homelessness in supported accommodation. Key Responsibilities: Provide cover and some one-to-one support for residents of Cambridge Cyrenians existing Move On and Long Stay projects. Ensure that individuals accepting accommodation understand their rights and responsibilities as residents of the project. Support residents in identifying solutions to their social and housing problems to enable residents to live as independently as possible. Ensure residents are aware of all entitlements to welfare and housing benefits, that they are aware of their housing options and assist in making applications as necessary. Ensure that accommodation charges are collected and arrears followed up, that housing benefit claims are processed and closely monitored, and that proper records are kept. Monitor resident's engagement with meaningful activities to ensure appropriateness of the accommodation for the individual. Ensure that all records are kept in a proper manner and up to date using the system adopted by the service. What We Offer: Competitive salary with the potential for growth. 4 wellbeing days a year. These are days that do not count towards your annual leave and can be taken at short notice to help with your wellbeing. 25 days' annual leave pro-rata (rising to 30). Plus an extra day annual leave for your birthday. Regular supervision and continuous professional development opportunities. An inclusive and supportive work environment. Weekly wellbeing hour. No evening or weekend work. Blue Light card eligibility. A staff wellbeing group. On-site free parking. Mental health support such as free counselling available to staff. Application deadline: 10am, 19th October 2026. Interviews will take place 22nd October 2026. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Cambridge Cyrenians is committed to diversity and encourages individuals from all backgrounds to apply. Join us in shaping an exciting role and making a difference in the lives of those in need. Unfortunately, we are unable to accept sponsorships or applications from overseas. No agencies please.
Customer Service Agent Location: Kingston Rate: Up to £19 per hour Contract: Temporary 3 months Start: Immediate Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading social housing organisation who are looking to recruit an experienced Customer Service Agent to join their repairs and maintenance team in Kingston on a temporary basis for 3 months. The Role As a Customer Service Agent, you will be responsible for dealing with residents and customers regarding repairs and maintenance enquiries, ensuring a high level of customer service and that issues are dealt with promptly and professionally. Key Responsibilities Handling incoming calls and enquiries from residents regarding repairs and maintenance. Logging repair requests accurately onto the relevant systems. Providing residents with updates on outstanding repairs and appointments. Liaising with operatives, contractors and internal teams to resolve repair queries. Managing customer expectations and providing clear information on timescales. Dealing with complaints and escalating issues where appropriate. Following up on outstanding repairs and ensuring customers are kept informed. Maintaining accurate records of calls, enquiries and actions taken. Supporting the wider repairs and customer service team with general administration. Ensuring all customer interactions are handled professionally and in line with company procedures. What We're Looking For Previous experience within a customer service, repairs or contact centre environment . Experience working within social housing, property services or repairs and maintenance is highly desirable. Excellent communication and customer service skills. Confident dealing with residents and customers over the phone. Strong administration and organisational skills. Ability to manage a busy workload and prioritise effectively. Good IT skills and experience using Microsoft Office. A professional, approachable and solutions-focused attitude. Immediate availability is desirable. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Sep 22, 2026
Seasonal
Customer Service Agent Location: Kingston Rate: Up to £19 per hour Contract: Temporary 3 months Start: Immediate Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading social housing organisation who are looking to recruit an experienced Customer Service Agent to join their repairs and maintenance team in Kingston on a temporary basis for 3 months. The Role As a Customer Service Agent, you will be responsible for dealing with residents and customers regarding repairs and maintenance enquiries, ensuring a high level of customer service and that issues are dealt with promptly and professionally. Key Responsibilities Handling incoming calls and enquiries from residents regarding repairs and maintenance. Logging repair requests accurately onto the relevant systems. Providing residents with updates on outstanding repairs and appointments. Liaising with operatives, contractors and internal teams to resolve repair queries. Managing customer expectations and providing clear information on timescales. Dealing with complaints and escalating issues where appropriate. Following up on outstanding repairs and ensuring customers are kept informed. Maintaining accurate records of calls, enquiries and actions taken. Supporting the wider repairs and customer service team with general administration. Ensuring all customer interactions are handled professionally and in line with company procedures. What We're Looking For Previous experience within a customer service, repairs or contact centre environment . Experience working within social housing, property services or repairs and maintenance is highly desirable. Excellent communication and customer service skills. Confident dealing with residents and customers over the phone. Strong administration and organisational skills. Ability to manage a busy workload and prioritise effectively. Good IT skills and experience using Microsoft Office. A professional, approachable and solutions-focused attitude. Immediate availability is desirable. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
We are recruiting on behalf of an established housing association providing accommodation and support to vulnerable individuals across the Bradford area. The organisation supports people from a range of backgrounds and circumstances, including individuals experiencing substance misuse, domestic abuse, previous offending, antisocial behaviour and other complex needs. We are seeking an experienced and resilient Housing Support Worker to provide temporary cover across several supported housing services in Bradford. The successful candidate will be based from an office in Bradford but will travel between multiple local services and properties. This includes supporting residents who may have recently left prison and individuals who require additional support to maintain their accommodation and work towards greater independence. You will work directly with vulnerable adults who may have complex needs and, at times, present challenging or unpredictable behaviour. The successful candidate will need to be confident managing difficult situations while maintaining a calm, professional and person-centred approach. This is a full-time, Monday-to-Friday position, working 9:00am-5:00pm, with a paid break. The position is temporary and ongoing, with an immediate start required. Key Responsibilities of a Housing Support Officer: Provide practical, person-centred housing and support to vulnerable residents. Support individuals with a range of complex needs, including substance misuse, domestic abuse, offending histories and antisocial behaviour. Support residents who have recently left prison or have previous involvement with the criminal justice system. Assist residents with Housing Benefit, Universal Credit and other welfare-related matters where required. Complete resident sign-ups and associated housing and support documentation. Carry out regular welfare checks and respond appropriately to concerns regarding residents' wellbeing. Complete and review risk assessments, support plans and relevant housing documentation. Undertake regular property and accommodation checks, reporting any concerns appropriately. Support residents to maintain their tenancy and understand their housing responsibilities. Manage challenging situations, incidents and antisocial behaviour in a calm and professional manner. Identify and report safeguarding concerns in accordance with relevant procedures. Build positive and professional relationships with residents while maintaining appropriate boundaries. Encourage residents to engage with relevant external services and support agencies. Liaise with other professionals and agencies involved in residents' care and support. Maintain accurate records, case notes and confidential documentation. Help maintain a safe, supportive and positive environment for residents and colleagues. Travel between different supported housing services and locations across Bradford. We are looking for candidates who have significant experience working with vulnerable adults and individuals with complex needs. The ideal candidate will have: Previous experience in housing support, supported accommodation, homelessness, social care or a similar environment. Experience supporting individuals with complex and challenging needs. Knowledge of Housing Benefit, Universal Credit and welfare support. Experience completing risk assessments, welfare checks, support plans and/or property inspections. Experience working with individuals affected by substance misuse, domestic abuse, offending and antisocial behaviour. Confidence working with individuals who may display challenging or unpredictable behaviour. Excellent communication and interpersonal skills. A resilient, compassionate and professional approach. The ability to maintain clear professional boundaries. Strong written and verbal communication skills. The ability to work independently and manage competing priorities. A good understanding of safeguarding, confidentiality and professional conduct. A full UK driving licence and access to a vehicle - essential. An Enhanced DBS check, or willingness/eligibility to obtain one - essential. Availability to start at short notice. Working Hours & Contract: 37.5 hours per week Monday to Friday 9:00am-5:00pm Paid break Temporary contract with ongoing work Immediate / ASAP start Travel between Bradford-based services required
Sep 22, 2026
Full time
We are recruiting on behalf of an established housing association providing accommodation and support to vulnerable individuals across the Bradford area. The organisation supports people from a range of backgrounds and circumstances, including individuals experiencing substance misuse, domestic abuse, previous offending, antisocial behaviour and other complex needs. We are seeking an experienced and resilient Housing Support Worker to provide temporary cover across several supported housing services in Bradford. The successful candidate will be based from an office in Bradford but will travel between multiple local services and properties. This includes supporting residents who may have recently left prison and individuals who require additional support to maintain their accommodation and work towards greater independence. You will work directly with vulnerable adults who may have complex needs and, at times, present challenging or unpredictable behaviour. The successful candidate will need to be confident managing difficult situations while maintaining a calm, professional and person-centred approach. This is a full-time, Monday-to-Friday position, working 9:00am-5:00pm, with a paid break. The position is temporary and ongoing, with an immediate start required. Key Responsibilities of a Housing Support Officer: Provide practical, person-centred housing and support to vulnerable residents. Support individuals with a range of complex needs, including substance misuse, domestic abuse, offending histories and antisocial behaviour. Support residents who have recently left prison or have previous involvement with the criminal justice system. Assist residents with Housing Benefit, Universal Credit and other welfare-related matters where required. Complete resident sign-ups and associated housing and support documentation. Carry out regular welfare checks and respond appropriately to concerns regarding residents' wellbeing. Complete and review risk assessments, support plans and relevant housing documentation. Undertake regular property and accommodation checks, reporting any concerns appropriately. Support residents to maintain their tenancy and understand their housing responsibilities. Manage challenging situations, incidents and antisocial behaviour in a calm and professional manner. Identify and report safeguarding concerns in accordance with relevant procedures. Build positive and professional relationships with residents while maintaining appropriate boundaries. Encourage residents to engage with relevant external services and support agencies. Liaise with other professionals and agencies involved in residents' care and support. Maintain accurate records, case notes and confidential documentation. Help maintain a safe, supportive and positive environment for residents and colleagues. Travel between different supported housing services and locations across Bradford. We are looking for candidates who have significant experience working with vulnerable adults and individuals with complex needs. The ideal candidate will have: Previous experience in housing support, supported accommodation, homelessness, social care or a similar environment. Experience supporting individuals with complex and challenging needs. Knowledge of Housing Benefit, Universal Credit and welfare support. Experience completing risk assessments, welfare checks, support plans and/or property inspections. Experience working with individuals affected by substance misuse, domestic abuse, offending and antisocial behaviour. Confidence working with individuals who may display challenging or unpredictable behaviour. Excellent communication and interpersonal skills. A resilient, compassionate and professional approach. The ability to maintain clear professional boundaries. Strong written and verbal communication skills. The ability to work independently and manage competing priorities. A good understanding of safeguarding, confidentiality and professional conduct. A full UK driving licence and access to a vehicle - essential. An Enhanced DBS check, or willingness/eligibility to obtain one - essential. Availability to start at short notice. Working Hours & Contract: 37.5 hours per week Monday to Friday 9:00am-5:00pm Paid break Temporary contract with ongoing work Immediate / ASAP start Travel between Bradford-based services required
Harris Hill is delighted to be working with a leading peer-led organisation supporting people living with HIV to recruit an Engagement Peer Support Coordinator. North West London £32,000 pro rata 24.5 hours per week 12-month contract This is an exciting opportunity for someone with lived experience of HIV to use their expertise to support people who have become disengaged from HIV care and help them reconnect with appropriate services. The Role Working as part of a multidisciplinary team, you will: Contact and engage people living with HIV by phone, text, email and community outreach. Carry out home visits and community-based support where appropriate. Build trusting, person-centred relationships with clients. Assess individual needs and co-create wellbeing plans. Provide advocacy and support clients to attend appointments. Signpost and refer to health, welfare, housing and immigration services. Support clients with hardship grants and relevant referrals. Identify and respond appropriately to safeguarding concerns. Maintain accurate electronic records and monitor client progress. Work closely with NHS clinical teams, peer workers and community partners. Attend meetings, supervision and relevant training. About You You will have: Lived with HIV for at least two years and be open about your status. A strong understanding of the social, economic and psychological issues affecting people living with HIV. Excellent communication and interpersonal skills. A commitment to empowering clients and maintaining professional boundaries. The ability to manage your own caseload and priorities. Good IT and record-keeping skills. A collaborative and reflective approach to your work. Desirable experience includes: Peer support or advocacy. Supporting people with complex needs. Navigating health, social care or voluntary-sector services. Knowledge of benefits, housing or immigration systems. Knowledge of services supporting people living with HIV in London. Speaking a community language. The role is open to people living with HIV under a genuine occupational requirement for peer-led support. For more information, please submit your CV. Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Sep 22, 2026
Full time
Harris Hill is delighted to be working with a leading peer-led organisation supporting people living with HIV to recruit an Engagement Peer Support Coordinator. North West London £32,000 pro rata 24.5 hours per week 12-month contract This is an exciting opportunity for someone with lived experience of HIV to use their expertise to support people who have become disengaged from HIV care and help them reconnect with appropriate services. The Role Working as part of a multidisciplinary team, you will: Contact and engage people living with HIV by phone, text, email and community outreach. Carry out home visits and community-based support where appropriate. Build trusting, person-centred relationships with clients. Assess individual needs and co-create wellbeing plans. Provide advocacy and support clients to attend appointments. Signpost and refer to health, welfare, housing and immigration services. Support clients with hardship grants and relevant referrals. Identify and respond appropriately to safeguarding concerns. Maintain accurate electronic records and monitor client progress. Work closely with NHS clinical teams, peer workers and community partners. Attend meetings, supervision and relevant training. About You You will have: Lived with HIV for at least two years and be open about your status. A strong understanding of the social, economic and psychological issues affecting people living with HIV. Excellent communication and interpersonal skills. A commitment to empowering clients and maintaining professional boundaries. The ability to manage your own caseload and priorities. Good IT and record-keeping skills. A collaborative and reflective approach to your work. Desirable experience includes: Peer support or advocacy. Supporting people with complex needs. Navigating health, social care or voluntary-sector services. Knowledge of benefits, housing or immigration systems. Knowledge of services supporting people living with HIV in London. Speaking a community language. The role is open to people living with HIV under a genuine occupational requirement for peer-led support. For more information, please submit your CV. Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Administrator - Barnsley Recovery Steps Location: 5-6 Burleigh Court, Burleigh St, Barnsley S70 1XY (requirement to cover McLintocks Building S70 6BX when needed) Working Hours: 37 hours per week - Monday-Friday 9am-5pm Contract Type: Permanent Salary: £25,877.80 to £28,454 per annum Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change. About the role: As an Administrator at Barnsley Recovery Steps your role will be instrumental in ensuring the smooth and efficient operation of our service on a day-to-day basis. This vital position ensures the smooth flow of clinical and administrative procedures, providing vital support to help us achieve our mission. You will also, when required, be the welcoming face of our service in your role as receptionist and will be a friendly and professional first point of contact. Your regular work hours are from Monday to Friday, 9:00 AM to 5:00 PM. However, there is an occasional late shift expectation on Thursdays, typically once a month which is shared with the team. Please note that there may be instances where this requirement occurs more frequently to accommodate the needs of the service. Key duties will include the following: Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website. Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners. Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting. Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues. Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision. Maintain electronic and manual appointment systems and complete referral information as appropriate. Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines. Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested. Attend meetings and take minutes when required. Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements. Understand and be able to work within a quality assurance system on a day-to-day basis. Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met. Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures. To Succeed in This Role, You'll Need: Clinical Administration experience desirable: Generating and managing prescriptions, dealing with prescription queries, and preparing correspondence for GPs. SystmOne Experience: SystmOne experience is desirable but not essential General Administration Experience: Previous experience in a healthcare environment is desirable. This experience will provide you with a foundational understanding of the specific needs and challenges of our service. Excellent Organisational Skills: You have the ability to keep a variety of administrative tasks organised and on track. We're looking for someone who can juggle multiple responsibilities with precision. Strong Communication: Clear and effective communication is key in this role. Whether you're answering inquiries, coordinating meetings, or taking minutes, you should be an adept communicator. Data Management Proficiency: Experience with computerised recording systems, databases, and software like Excel. Reception experience: you will be a warm, calm, and welcoming first point of contact for all clients and visitors to Barnsley Recovery Steps. What We Offer 27 days' annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3 annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days' annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. Closing Date: 2026-09-10 Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.
Sep 21, 2026
Full time
Administrator - Barnsley Recovery Steps Location: 5-6 Burleigh Court, Burleigh St, Barnsley S70 1XY (requirement to cover McLintocks Building S70 6BX when needed) Working Hours: 37 hours per week - Monday-Friday 9am-5pm Contract Type: Permanent Salary: £25,877.80 to £28,454 per annum Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change. About the role: As an Administrator at Barnsley Recovery Steps your role will be instrumental in ensuring the smooth and efficient operation of our service on a day-to-day basis. This vital position ensures the smooth flow of clinical and administrative procedures, providing vital support to help us achieve our mission. You will also, when required, be the welcoming face of our service in your role as receptionist and will be a friendly and professional first point of contact. Your regular work hours are from Monday to Friday, 9:00 AM to 5:00 PM. However, there is an occasional late shift expectation on Thursdays, typically once a month which is shared with the team. Please note that there may be instances where this requirement occurs more frequently to accommodate the needs of the service. Key duties will include the following: Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website. Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners. Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting. Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues. Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision. Maintain electronic and manual appointment systems and complete referral information as appropriate. Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines. Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested. Attend meetings and take minutes when required. Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements. Understand and be able to work within a quality assurance system on a day-to-day basis. Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met. Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures. To Succeed in This Role, You'll Need: Clinical Administration experience desirable: Generating and managing prescriptions, dealing with prescription queries, and preparing correspondence for GPs. SystmOne Experience: SystmOne experience is desirable but not essential General Administration Experience: Previous experience in a healthcare environment is desirable. This experience will provide you with a foundational understanding of the specific needs and challenges of our service. Excellent Organisational Skills: You have the ability to keep a variety of administrative tasks organised and on track. We're looking for someone who can juggle multiple responsibilities with precision. Strong Communication: Clear and effective communication is key in this role. Whether you're answering inquiries, coordinating meetings, or taking minutes, you should be an adept communicator. Data Management Proficiency: Experience with computerised recording systems, databases, and software like Excel. Reception experience: you will be a warm, calm, and welcoming first point of contact for all clients and visitors to Barnsley Recovery Steps. What We Offer 27 days' annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3 annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days' annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. Closing Date: 2026-09-10 Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.
Your new company A highly regarded and award-winning legal services organisation is continuing its strategic growth and is now seeking to appoint an experienced Barrister or Solicitor Advocate to join its established advocacy function. Operating through an in-house chambers model, the team combines the structure and expertise of traditional chambers with the scale, resources and consistency of a leading national law firm. This collaborative approach ensures high-quality advocacy, continuity of litigation strategy, and strong career development opportunities. This is a unique opportunity to join at a pivotal stage of growth and play a key role in shaping the future of this expanding advocacy team. Your new role You will undertake a broad civil advocacy practice, working across a varied caseload generated internally. The role closely mirrors that of a traditional civil barrister, combining court advocacy with advisory and drafting work. Core areas will include: personal injury, clinical negligence and costs litigation. There will also be the opportunity to get involved in advocacy surrounding civil liberties, housing disrepair and consumer claims litigation. Work allocation is carefully managed to ensure a sustainable workload, with appropriate preparation time built into your diary. This Barrister/Solicitor Advocate role will see you: Conduct court advocacy across a range of hearings Attend conferences and advise clients Draft pleadings, advice, and other legal documentation Manage your own caseload with support from an experienced clerking function Contribute to the training and development of junior advocates Maintain up-to-date knowledge of CPR, case law, and legislative developments What you'll need to succeed Essential : Qualified Barrister or Solicitor Advocate with Civil Higher Rights of Audience Typically, 5+ years' relevant post-qualification experience (applications considered on merit) Strong advocacy and drafting skills Excellent attention to detail Strong communication skills (written and oral) Ability to work autonomously and collaboratively Resilience and strong organisational skills Desirable : Experience in personal injury litigation Working knowledge of the Civil Procedure Rules Experience supervising pupils or willingness to undertake training Strong IT literacy What you'll get in return Competitive salary from £150,000+ (dependent on experience) Flexible and hybrid working model Nationwide role with managed regional travel only All reasonable travel and subsistence expenses are covered. Practising certificate renewal costs covered No requirement for separate professional indemnity insurance Full IT equipment and administrative support Structured mentoring from experienced practitioners Access to high-quality legal resources and training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, email or call us now on . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 21, 2026
Full time
Your new company A highly regarded and award-winning legal services organisation is continuing its strategic growth and is now seeking to appoint an experienced Barrister or Solicitor Advocate to join its established advocacy function. Operating through an in-house chambers model, the team combines the structure and expertise of traditional chambers with the scale, resources and consistency of a leading national law firm. This collaborative approach ensures high-quality advocacy, continuity of litigation strategy, and strong career development opportunities. This is a unique opportunity to join at a pivotal stage of growth and play a key role in shaping the future of this expanding advocacy team. Your new role You will undertake a broad civil advocacy practice, working across a varied caseload generated internally. The role closely mirrors that of a traditional civil barrister, combining court advocacy with advisory and drafting work. Core areas will include: personal injury, clinical negligence and costs litigation. There will also be the opportunity to get involved in advocacy surrounding civil liberties, housing disrepair and consumer claims litigation. Work allocation is carefully managed to ensure a sustainable workload, with appropriate preparation time built into your diary. This Barrister/Solicitor Advocate role will see you: Conduct court advocacy across a range of hearings Attend conferences and advise clients Draft pleadings, advice, and other legal documentation Manage your own caseload with support from an experienced clerking function Contribute to the training and development of junior advocates Maintain up-to-date knowledge of CPR, case law, and legislative developments What you'll need to succeed Essential : Qualified Barrister or Solicitor Advocate with Civil Higher Rights of Audience Typically, 5+ years' relevant post-qualification experience (applications considered on merit) Strong advocacy and drafting skills Excellent attention to detail Strong communication skills (written and oral) Ability to work autonomously and collaboratively Resilience and strong organisational skills Desirable : Experience in personal injury litigation Working knowledge of the Civil Procedure Rules Experience supervising pupils or willingness to undertake training Strong IT literacy What you'll get in return Competitive salary from £150,000+ (dependent on experience) Flexible and hybrid working model Nationwide role with managed regional travel only All reasonable travel and subsistence expenses are covered. Practising certificate renewal costs covered No requirement for separate professional indemnity insurance Full IT equipment and administrative support Structured mentoring from experienced practitioners Access to high-quality legal resources and training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, email or call us now on . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Ready to take the next step into housing management? This could be the perfect next step if you're already working in supported housing and are ready to develop your leadership skills while remaining hands-on with supporting residents. Make a real difference, every day At TACT, you'll manage our recovery-focused supported housing service, supporting adults affected by addiction and mental health difficulties. We provide safe accommodation alongside housing-related support, helping people sustain their tenancy, build independence and move forward in recovery. Residents live independently within shared accommodation, supported to achieve their recovery goals rather than receiving day-to-day personal care. We're experts by experience - we understand when others don't. Our work is challenging, rewarding and occasionally chaotic. You'll need resilience, authenticity and a sense of humour, with the ability to build genuine relationships while maintaining professional boundaries. About the role You'll manage 17 supported housing places across five shared properties in Telford, leading a small team delivering high quality housing management and trauma-informed support. This is a hands-on role! Alongside managing properties, referrals, occupancy, Housing Benefit and partnerships, you'll supervise and develop your team, providing practical guidance on everything from day-to-day housing issues to safeguarding, risk management and complex resident situations. Working alongside Y Housing as our Registered Provider of Social Housing, you'll help ensure our homes remain safe, compliant and recovery-focused. We're looking for someone with experience in supported housing, homelessness or housing-related support who is ready to make a real difference. Whether you're already managing a supported housing service or looking to take your next step into management, you'll have the opportunity to shape a service, support a great team and help people rebuild their lives. Your key responsibilities will include • Managing the day-to-day operation of TACT's supported housing service • Leading, supervising and developing a team of Housing Workers and volunteers • Overseeing referrals, assessments, sign-ups, move on, warnings and notices • Supporting residents to sustain tenancies, maximise income and achieve recovery goals • Managing occupancy, voids, rent accounts, compliance and property standards • Responding to safeguarding concerns, incidents and complex resident situations • Working closely with Y Housing, local authorities, treatment providers and partner agencies • Producing reports, performance information and service data to support continuous improvement If you have these essential skills: • Experience of supported housing, housing-related support, tenancy sustainment or supported accommodation services • Experience supporting adults affected by addiction, mental health difficulties or other complex social needs • Relevant Level 4 Housing qualification (or you're willing and able to start this by October 2026) • Strong understanding of safeguarding, risk management and professional boundaries Ability to remain calm, resilient and professional when managing challenging situations • Excellent communication, organisational and leadership skills • Ability to build genuine, trusting relationships whilst maintaining accountability and boundaries • Good IT skills and experience maintaining accurate records • Full UK driving licence and access to your own transport • Willingness to participate in an out-of-hours on-call rota we'd love to hear from you. You don't need to tick every box. If you think you have the right values, skills and experience, we'd encourage you to apply. We'd love it you also have: • Relevant lived experience of addiction recovery, mental health difficulties or other complex social needs • Experience supervising, coordinating or line managing staff, volunteers or placements • Other housing, health and social care or similar qualifications or training • Leadership, management or coaching qualifications • Knowledge of peer support, recovery communities or the voluntary sector What we offer • Enhanced annual leave entitlement and family friendly policies • Employee Assistance Programme (EAP) • A discount scheme for shopping, days out and essentials
Sep 21, 2026
Full time
Ready to take the next step into housing management? This could be the perfect next step if you're already working in supported housing and are ready to develop your leadership skills while remaining hands-on with supporting residents. Make a real difference, every day At TACT, you'll manage our recovery-focused supported housing service, supporting adults affected by addiction and mental health difficulties. We provide safe accommodation alongside housing-related support, helping people sustain their tenancy, build independence and move forward in recovery. Residents live independently within shared accommodation, supported to achieve their recovery goals rather than receiving day-to-day personal care. We're experts by experience - we understand when others don't. Our work is challenging, rewarding and occasionally chaotic. You'll need resilience, authenticity and a sense of humour, with the ability to build genuine relationships while maintaining professional boundaries. About the role You'll manage 17 supported housing places across five shared properties in Telford, leading a small team delivering high quality housing management and trauma-informed support. This is a hands-on role! Alongside managing properties, referrals, occupancy, Housing Benefit and partnerships, you'll supervise and develop your team, providing practical guidance on everything from day-to-day housing issues to safeguarding, risk management and complex resident situations. Working alongside Y Housing as our Registered Provider of Social Housing, you'll help ensure our homes remain safe, compliant and recovery-focused. We're looking for someone with experience in supported housing, homelessness or housing-related support who is ready to make a real difference. Whether you're already managing a supported housing service or looking to take your next step into management, you'll have the opportunity to shape a service, support a great team and help people rebuild their lives. Your key responsibilities will include • Managing the day-to-day operation of TACT's supported housing service • Leading, supervising and developing a team of Housing Workers and volunteers • Overseeing referrals, assessments, sign-ups, move on, warnings and notices • Supporting residents to sustain tenancies, maximise income and achieve recovery goals • Managing occupancy, voids, rent accounts, compliance and property standards • Responding to safeguarding concerns, incidents and complex resident situations • Working closely with Y Housing, local authorities, treatment providers and partner agencies • Producing reports, performance information and service data to support continuous improvement If you have these essential skills: • Experience of supported housing, housing-related support, tenancy sustainment or supported accommodation services • Experience supporting adults affected by addiction, mental health difficulties or other complex social needs • Relevant Level 4 Housing qualification (or you're willing and able to start this by October 2026) • Strong understanding of safeguarding, risk management and professional boundaries Ability to remain calm, resilient and professional when managing challenging situations • Excellent communication, organisational and leadership skills • Ability to build genuine, trusting relationships whilst maintaining accountability and boundaries • Good IT skills and experience maintaining accurate records • Full UK driving licence and access to your own transport • Willingness to participate in an out-of-hours on-call rota we'd love to hear from you. You don't need to tick every box. If you think you have the right values, skills and experience, we'd encourage you to apply. We'd love it you also have: • Relevant lived experience of addiction recovery, mental health difficulties or other complex social needs • Experience supervising, coordinating or line managing staff, volunteers or placements • Other housing, health and social care or similar qualifications or training • Leadership, management or coaching qualifications • Knowledge of peer support, recovery communities or the voluntary sector What we offer • Enhanced annual leave entitlement and family friendly policies • Employee Assistance Programme (EAP) • A discount scheme for shopping, days out and essentials
CIH International Housing Group
Gloucester, Gloucestershire
This is a Gloucester City Council job. Job Title: Housing Officer Job Location: Gloucester City Council Salary: £30,518- £32,597 per annum Hours per Week: 37.00 Contract Type: Permanent Closing Date: 11/10/2026 Job Requisition Number: 14858 This post is open to job share PAY AWARD PENDING AT 3.3% salary will increase to £31,525- £33,673 per annum/pro rata for part time. We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance. The council is committed to supporting on-going development through coaching mentoring as well a formal training and professional development About the role: Do you want to join a busy organisation and multifaceted housing services team dedicated to helping those in housing need. This is an exciting opportunity for someone who has experience of working in the housing sector, especially with the knowledge of homelessness, you will provide a comprehensive homelessness advice and prevention service, helping vulnerable households understand their housing options and access suitable accommodation. You will assess housing applications, determine statutory homelessness duties and work closely with partners to help households secure sustainable housing solutions. You will be the first point of contact for our customers and provide the initial advice and guidance on a range of housing related matters, provide a housing options service focusing on prevention for those presenting as homeless or threatened with homelessness, fulfilling the councils housing and immigration obligations; including where the council does not owe a full homeless duty, or where referrals to supported housing may be appropriate. Support those in time of crisis arranging safe placements into emergency accommodation or negotiate with landlords to help prevent homelessness. We are currently operating a hybrid model of office and remote working. What we need from you: You should be able to demonstrate an understanding and knowledge of the housing and homeless legislation and have the drive to provide a pro-active approach to housing and the prevention and relief of homelessness, but we welcome applications from candidates who can demonstrate the key transferable skills, experiences and behavioural attributes set out in the job profile to deliver the requirements of the role. You'll be confident in undertaking case work with vulnerable clients, working with partner agencies and providing clear advice and support to individuals with a range of needs. Experience of delivering good customer service, coping well under pressure and dealing with difficult situations. What is important is that you are enthusiastic, have an ability to show empathy, and passionate about improving outcomes for the customer. We offer a range of attractive benefits including: Generous Annual Leave entitlement 25 days annual leave rising to 30 days after 5 years continuous service and (30 days annual leave for roles G and above only) An option to purchase 10 days of additional leave per year. 2 days paid leave every year to participate in local volunteering activities. Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary Regular Training, career development and qualification opportunities. Supportive and positive working environment with regular, robust supervision. Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service. Enhanced family friendly leave and pay. Cycle to Work scheme (Salary Sacrifice -T&C apply). Car Scheme (Salary Sacrifice -T&C apply). Employee discount scheme. Discounted tickets for local events, and reduced rate use of GL1 Leisure facilities Free Flu-jabs Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group. For an informal discussion about the role please contact Michelle Wheatley via email at Closing day is 11th Oct 2026 with the view to interview w/c 26th Oct. Additional Information To access the Job Profile, please follow the link below:- Housing Officer (Homelessness) Job Profile The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. Applications from any Gloucester City Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage. Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. Equality and Diversity We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process Further information on our commitment to Equality and Diversity can be found Here If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Sep 21, 2026
Full time
This is a Gloucester City Council job. Job Title: Housing Officer Job Location: Gloucester City Council Salary: £30,518- £32,597 per annum Hours per Week: 37.00 Contract Type: Permanent Closing Date: 11/10/2026 Job Requisition Number: 14858 This post is open to job share PAY AWARD PENDING AT 3.3% salary will increase to £31,525- £33,673 per annum/pro rata for part time. We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance. The council is committed to supporting on-going development through coaching mentoring as well a formal training and professional development About the role: Do you want to join a busy organisation and multifaceted housing services team dedicated to helping those in housing need. This is an exciting opportunity for someone who has experience of working in the housing sector, especially with the knowledge of homelessness, you will provide a comprehensive homelessness advice and prevention service, helping vulnerable households understand their housing options and access suitable accommodation. You will assess housing applications, determine statutory homelessness duties and work closely with partners to help households secure sustainable housing solutions. You will be the first point of contact for our customers and provide the initial advice and guidance on a range of housing related matters, provide a housing options service focusing on prevention for those presenting as homeless or threatened with homelessness, fulfilling the councils housing and immigration obligations; including where the council does not owe a full homeless duty, or where referrals to supported housing may be appropriate. Support those in time of crisis arranging safe placements into emergency accommodation or negotiate with landlords to help prevent homelessness. We are currently operating a hybrid model of office and remote working. What we need from you: You should be able to demonstrate an understanding and knowledge of the housing and homeless legislation and have the drive to provide a pro-active approach to housing and the prevention and relief of homelessness, but we welcome applications from candidates who can demonstrate the key transferable skills, experiences and behavioural attributes set out in the job profile to deliver the requirements of the role. You'll be confident in undertaking case work with vulnerable clients, working with partner agencies and providing clear advice and support to individuals with a range of needs. Experience of delivering good customer service, coping well under pressure and dealing with difficult situations. What is important is that you are enthusiastic, have an ability to show empathy, and passionate about improving outcomes for the customer. We offer a range of attractive benefits including: Generous Annual Leave entitlement 25 days annual leave rising to 30 days after 5 years continuous service and (30 days annual leave for roles G and above only) An option to purchase 10 days of additional leave per year. 2 days paid leave every year to participate in local volunteering activities. Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary Regular Training, career development and qualification opportunities. Supportive and positive working environment with regular, robust supervision. Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service. Enhanced family friendly leave and pay. Cycle to Work scheme (Salary Sacrifice -T&C apply). Car Scheme (Salary Sacrifice -T&C apply). Employee discount scheme. Discounted tickets for local events, and reduced rate use of GL1 Leisure facilities Free Flu-jabs Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group. For an informal discussion about the role please contact Michelle Wheatley via email at Closing day is 11th Oct 2026 with the view to interview w/c 26th Oct. Additional Information To access the Job Profile, please follow the link below:- Housing Officer (Homelessness) Job Profile The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. Applications from any Gloucester City Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage. Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. Equality and Diversity We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process Further information on our commitment to Equality and Diversity can be found Here If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Depaul is seeking an Outreach Case Worker to join our Housing First team in Derry/Londonderry. This part-time role (27 hours per week) offers a supportive environment in a cross-border charity dedicated to ending homelessness. Salary £15.41 per hour with enhanced leave and pension benefits. You will engage with service users, develop individualised support plans, and signpost to housing, health and wellbeing services while promoting service user participation and rights.
Sep 21, 2026
Full time
Depaul is seeking an Outreach Case Worker to join our Housing First team in Derry/Londonderry. This part-time role (27 hours per week) offers a supportive environment in a cross-border charity dedicated to ending homelessness. Salary £15.41 per hour with enhanced leave and pension benefits. You will engage with service users, develop individualised support plans, and signpost to housing, health and wellbeing services while promoting service user participation and rights.
Hours: 37.5 hours per week Contract: Fixed term till 31/05/2027 Salary: £30, 852 Location: Kingsland Hub, Hackney, E8 4DG Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that creates positive change in people's lives. As well as homes and support, we empower people to learn, access work and discover their creative talents. Based mainly in Hackney and Islington, we work with people who are homeless, have mental ill health, learning difficulties and multiple needs. Our work enables people to move on and lead independent lives. We are committed to an asset based and psychologically informed approach to our work. Mutual support, participation and personal development for both staff and service users is key to this. The programme is funded by East London NHS Foundation Trust (ELFT), managed by Mind in the City, Hackney and Waltham Forest, and you will be part of a multi-disciplinary neighbourhood team, working closely with mental health services and key health and social care services, as well as local community and voluntary sector partners. You will support people with mental health issues to access appropriate mental health services and to link into voluntary services and community activities in their local area that meet their wider needs, such as finance, housing or employment; as well as to those that will provide them with meaningful engaging activities that suit their skills and interests. As a Community Connector, you will become a local expert, gathering and sharing information about local opportunities, activities and support. You will be led by individuals themselves, to develop a personalised programme of support, building on their own personal strengths and assets. Key duties and responsibilities: Provide one-to-one assessments, either in-person, over the telephone or online Help people identify what is important to them, their interests, skills, life goals and any areas of support that need to be tackled such as housing, finance or health Assist people to identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, employment circumstances and unemployment, loneliness, isolation and caring responsibilities Based on the above, agree support plans with people and assist them to complete their actions Ongoing assessment and management of risks within an attitude of positive risk taking Identify barriers to people accessing services and help them to overcome these Work collaboratively with the partners in the Neighbourhood team including statutory mental health services Discuss referrals and feedback on outcomes from the support you have provided Build a good knowledge of statutory mental health services and help connect people to these Monitor and record outcomes of all those accessing the service With the wider team, gather and collate statistical and other information and data as required, reporting on activity and outcomes Promote and support tenants/participants to access PBHA's participation and co-production opportunities Adhere to lone-working procedure Participate in key meetings Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required Promote, develop and support PBHA's ethos, values and impact Provide cover for other managers and workers Person specification: Ability to work collaboratively as part of a team and build effective working relationships across departments Willingness to support the recruitment, selection, induction, and training of new employees and volunteers Commitment to participating in training and development activities, supervision sessions, performance reviews, and team meetings Knowledge of, and commitment to, ensuring compliance with all PBHA policies and procedures, including those relating to equality, diversity and inclusion, data protection, health and safety, financial controls, sustainability, recruitment, absence management, disciplinary processes, supervision, and performance management Ability to plan, prioritise, and organise workloads effectively with minimal day-to-day supervision Flexible approach with the ability to undertake other reasonable duties PBHA offers in return: 26 days annual leave plus Bank Holidays, rising to 30 days with service Company pension scheme with employer contributions up to 5% Eye care vouchers Cycle to work scheme Enhanced company sick pay Peter Bedford Housing Association is an Equal Opportunities employer who supports an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups. For more information about Peter Bedford Housing Association, please visit their website at
Sep 21, 2026
Full time
Hours: 37.5 hours per week Contract: Fixed term till 31/05/2027 Salary: £30, 852 Location: Kingsland Hub, Hackney, E8 4DG Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that creates positive change in people's lives. As well as homes and support, we empower people to learn, access work and discover their creative talents. Based mainly in Hackney and Islington, we work with people who are homeless, have mental ill health, learning difficulties and multiple needs. Our work enables people to move on and lead independent lives. We are committed to an asset based and psychologically informed approach to our work. Mutual support, participation and personal development for both staff and service users is key to this. The programme is funded by East London NHS Foundation Trust (ELFT), managed by Mind in the City, Hackney and Waltham Forest, and you will be part of a multi-disciplinary neighbourhood team, working closely with mental health services and key health and social care services, as well as local community and voluntary sector partners. You will support people with mental health issues to access appropriate mental health services and to link into voluntary services and community activities in their local area that meet their wider needs, such as finance, housing or employment; as well as to those that will provide them with meaningful engaging activities that suit their skills and interests. As a Community Connector, you will become a local expert, gathering and sharing information about local opportunities, activities and support. You will be led by individuals themselves, to develop a personalised programme of support, building on their own personal strengths and assets. Key duties and responsibilities: Provide one-to-one assessments, either in-person, over the telephone or online Help people identify what is important to them, their interests, skills, life goals and any areas of support that need to be tackled such as housing, finance or health Assist people to identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, employment circumstances and unemployment, loneliness, isolation and caring responsibilities Based on the above, agree support plans with people and assist them to complete their actions Ongoing assessment and management of risks within an attitude of positive risk taking Identify barriers to people accessing services and help them to overcome these Work collaboratively with the partners in the Neighbourhood team including statutory mental health services Discuss referrals and feedback on outcomes from the support you have provided Build a good knowledge of statutory mental health services and help connect people to these Monitor and record outcomes of all those accessing the service With the wider team, gather and collate statistical and other information and data as required, reporting on activity and outcomes Promote and support tenants/participants to access PBHA's participation and co-production opportunities Adhere to lone-working procedure Participate in key meetings Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required Promote, develop and support PBHA's ethos, values and impact Provide cover for other managers and workers Person specification: Ability to work collaboratively as part of a team and build effective working relationships across departments Willingness to support the recruitment, selection, induction, and training of new employees and volunteers Commitment to participating in training and development activities, supervision sessions, performance reviews, and team meetings Knowledge of, and commitment to, ensuring compliance with all PBHA policies and procedures, including those relating to equality, diversity and inclusion, data protection, health and safety, financial controls, sustainability, recruitment, absence management, disciplinary processes, supervision, and performance management Ability to plan, prioritise, and organise workloads effectively with minimal day-to-day supervision Flexible approach with the ability to undertake other reasonable duties PBHA offers in return: 26 days annual leave plus Bank Holidays, rising to 30 days with service Company pension scheme with employer contributions up to 5% Eye care vouchers Cycle to work scheme Enhanced company sick pay Peter Bedford Housing Association is an Equal Opportunities employer who supports an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups. For more information about Peter Bedford Housing Association, please visit their website at
Contracts and Servicing Manager We are currently recruiting for a Contracts and Servicing Manager to manage the organisation's statutory and non-statutory servicing contracts, utility contracts, cleaning services and specialist property vendors, ensuring services are delivered safely, compliantly, efficiently and within budget. The postholder will oversee contract performance, procurement, servicing programmes, utilities management, compliance administration and cleaning operations across the property portfolio, supporting the Building Safety Manager in maintaining full statutory compliance and delivering continuous service improvement. The role will directly manage the Building Safety Coordinator and provide operational leadership for contract management, cleaning services, servicing programmes and compliance administration. About YMCA Thames Gateway Group Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health & wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary Of Job Profile Contract Type: Permanent/Full Time Working Pattern: 37.5 hours per week Monday-Friday 9:00am to 17:00pm with the requirement to work flexibly to meet the needs of the service including evenings/weekends on occasion The Job Description and Person Specification can be found here: 202606 YMCA TG Property Services Contracts and Servicing Manager Job Description (1).pdf Additional Information YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure & Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.
Sep 21, 2026
Full time
Contracts and Servicing Manager We are currently recruiting for a Contracts and Servicing Manager to manage the organisation's statutory and non-statutory servicing contracts, utility contracts, cleaning services and specialist property vendors, ensuring services are delivered safely, compliantly, efficiently and within budget. The postholder will oversee contract performance, procurement, servicing programmes, utilities management, compliance administration and cleaning operations across the property portfolio, supporting the Building Safety Manager in maintaining full statutory compliance and delivering continuous service improvement. The role will directly manage the Building Safety Coordinator and provide operational leadership for contract management, cleaning services, servicing programmes and compliance administration. About YMCA Thames Gateway Group Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health & wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary Of Job Profile Contract Type: Permanent/Full Time Working Pattern: 37.5 hours per week Monday-Friday 9:00am to 17:00pm with the requirement to work flexibly to meet the needs of the service including evenings/weekends on occasion The Job Description and Person Specification can be found here: 202606 YMCA TG Property Services Contracts and Servicing Manager Job Description (1).pdf Additional Information YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure & Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.
We are currently working with a client in Birmingham to recruit a Leaving Care Personal Advisor to support young people as they transition from care to independence. This is a rewarding role focused on empowering care leavers to achieve positive outcomes in education, employment, housing and wellbeing. Role Overview: As a Leaving Care Personal Advisor, you will work closely with young people aged 18-25 who are leaving or have left care. You will provide practical, emotional and professional support to help them develop independence skills and navigate adult life.You will act as a key point of contact, coordinating services and advocating on behalf of young people to ensure their needs are met. Key Duties Build positive and trusting relationships with care leavers Provide one-to-one support and guidance Assist with housing applications and accommodation issues Support with education, training and employment opportunities Help young people develop independent living skills Key Responsibilities Develop, review and monitor Pathway Plans Work in partnership with social workers and other agencies Advocate on behalf of young people to access services Promote wellbeing, resilience and positive outcomes Maintain accurate records and case notes Ensure work is in line with relevant legislation and policies Contract Length: 3-6 months with a view to extend to an ongoing contract. Pay Rate: 15.49 PAYE Working pattern - 37 hours per week, Hybrid working arrangements. Hit the apply button now and follow the steps below: Contact Leasha on (phone number removed) Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge in Children's Services and will also provide expert career advice along the way. We also have a market leading referral scheme of up to 250 so if you know of someone who may also be looking for an exciting career opportunity, ask them to contact Leasha at Spencer Clarke Group. T's & C's apply.
Sep 21, 2026
Seasonal
We are currently working with a client in Birmingham to recruit a Leaving Care Personal Advisor to support young people as they transition from care to independence. This is a rewarding role focused on empowering care leavers to achieve positive outcomes in education, employment, housing and wellbeing. Role Overview: As a Leaving Care Personal Advisor, you will work closely with young people aged 18-25 who are leaving or have left care. You will provide practical, emotional and professional support to help them develop independence skills and navigate adult life.You will act as a key point of contact, coordinating services and advocating on behalf of young people to ensure their needs are met. Key Duties Build positive and trusting relationships with care leavers Provide one-to-one support and guidance Assist with housing applications and accommodation issues Support with education, training and employment opportunities Help young people develop independent living skills Key Responsibilities Develop, review and monitor Pathway Plans Work in partnership with social workers and other agencies Advocate on behalf of young people to access services Promote wellbeing, resilience and positive outcomes Maintain accurate records and case notes Ensure work is in line with relevant legislation and policies Contract Length: 3-6 months with a view to extend to an ongoing contract. Pay Rate: 15.49 PAYE Working pattern - 37 hours per week, Hybrid working arrangements. Hit the apply button now and follow the steps below: Contact Leasha on (phone number removed) Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge in Children's Services and will also provide expert career advice along the way. We also have a market leading referral scheme of up to 250 so if you know of someone who may also be looking for an exciting career opportunity, ask them to contact Leasha at Spencer Clarke Group. T's & C's apply.
Dycom Industries, Inc.
Gloucester, Gloucestershire
Job Title: Housing Officer Job Location: Gloucester City Council Salary: £30,518- £32,597 per annum Hours per Week: 37.00 Contract Type: Permanent Closing Date: 11/10/2026 Job Requisition Number: 14858 This post is open to job share PAY AWARD PENDING AT 3.3% salary will increase to £31,525- £33,673 per annum/pro rata for part time. We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance. The council is committed to supporting on-going development through coaching mentoring as well a formal training and professional development About the role: Do you want to join a busy organisation and multifaceted housing services team dedicated to helping those in housing need. This is an exciting opportunity for someone who has experience of working in the housing sector, especially with the knowledge of homelessness, you will provide a comprehensive homelessness advice and prevention service, helping vulnerable households understand their housing options and access suitable accommodation. You will assess housing applications, determine statutory homelessness duties and work closely with partners to help households secure sustainable housing solutions. You will be the first point of contact for our customers and provide the initial advice and guidance on a range of housing related matters, provide a housing options service focusing on prevention for those presenting as homeless or threatened with homelessness, fulfilling the councils housing and immigration obligations; including where the council does not owe a full homeless duty, or where referrals to supported housing may be appropriate. Support those in time of crisis arranging safe placements into emergency accommodation or negotiate with landlords to help prevent homelessness. We are currently operating a hybrid model of office and remote working. What we need from you: You should be able to demonstrate an understanding and knowledge of the housing and homeless legislation and have the drive to provide a pro-active approach to housing and the prevention and relief of homelessness, but we welcome applications from candidates who can demonstrate the key transferable skills, experiences and behavioural attributes set out in the job profile to deliver the requirements of the role. You'll be confident in undertaking case work with vulnerable clients, working with partner agencies and providing clear advice and support to individuals with a range of needs. Experience of delivering good customer service, coping well under pressure and dealing with difficult situations. What is important is that you are enthusiastic, have an ability to show empathy, and passionate about improving outcomes for the customer. We offer a range of attractive benefits including: Generous Annual Leave entitlement 25 days annual leave rising to 30 days after 5 years continuous service and (30 days annual leave for roles G and above only) An option to purchase 10 days of additional leave per year. 2 days paid leave every year to participate in local volunteering activities. Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary Regular Training, career development and qualification opportunities. Supportive and positive working environment with regular, robust supervision. Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service. Enhanced family friendly leave and pay. Cycle to Work scheme (Salary Sacrifice -T&C apply). Car Scheme (Salary Sacrifice -T&C apply). Employee discount scheme. Discounted tickets for local events, and reduced rate use of GL1 Leisure facilities Free Flu-jabs Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group. Additional Information To access the Job Profile, please follow the link below:- Housing Officer (Homelessness) Job Profile The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. Applications from any Gloucester City Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage. Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. Equality and Diversity We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process Further information on our commitment to Equality and Diversity can be found Here If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Sep 21, 2026
Full time
Job Title: Housing Officer Job Location: Gloucester City Council Salary: £30,518- £32,597 per annum Hours per Week: 37.00 Contract Type: Permanent Closing Date: 11/10/2026 Job Requisition Number: 14858 This post is open to job share PAY AWARD PENDING AT 3.3% salary will increase to £31,525- £33,673 per annum/pro rata for part time. We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance. The council is committed to supporting on-going development through coaching mentoring as well a formal training and professional development About the role: Do you want to join a busy organisation and multifaceted housing services team dedicated to helping those in housing need. This is an exciting opportunity for someone who has experience of working in the housing sector, especially with the knowledge of homelessness, you will provide a comprehensive homelessness advice and prevention service, helping vulnerable households understand their housing options and access suitable accommodation. You will assess housing applications, determine statutory homelessness duties and work closely with partners to help households secure sustainable housing solutions. You will be the first point of contact for our customers and provide the initial advice and guidance on a range of housing related matters, provide a housing options service focusing on prevention for those presenting as homeless or threatened with homelessness, fulfilling the councils housing and immigration obligations; including where the council does not owe a full homeless duty, or where referrals to supported housing may be appropriate. Support those in time of crisis arranging safe placements into emergency accommodation or negotiate with landlords to help prevent homelessness. We are currently operating a hybrid model of office and remote working. What we need from you: You should be able to demonstrate an understanding and knowledge of the housing and homeless legislation and have the drive to provide a pro-active approach to housing and the prevention and relief of homelessness, but we welcome applications from candidates who can demonstrate the key transferable skills, experiences and behavioural attributes set out in the job profile to deliver the requirements of the role. You'll be confident in undertaking case work with vulnerable clients, working with partner agencies and providing clear advice and support to individuals with a range of needs. Experience of delivering good customer service, coping well under pressure and dealing with difficult situations. What is important is that you are enthusiastic, have an ability to show empathy, and passionate about improving outcomes for the customer. We offer a range of attractive benefits including: Generous Annual Leave entitlement 25 days annual leave rising to 30 days after 5 years continuous service and (30 days annual leave for roles G and above only) An option to purchase 10 days of additional leave per year. 2 days paid leave every year to participate in local volunteering activities. Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary Regular Training, career development and qualification opportunities. Supportive and positive working environment with regular, robust supervision. Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service. Enhanced family friendly leave and pay. Cycle to Work scheme (Salary Sacrifice -T&C apply). Car Scheme (Salary Sacrifice -T&C apply). Employee discount scheme. Discounted tickets for local events, and reduced rate use of GL1 Leisure facilities Free Flu-jabs Access to employee led networks such as Black Worker's, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group. Additional Information To access the Job Profile, please follow the link below:- Housing Officer (Homelessness) Job Profile The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. Applications from any Gloucester City Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage. Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. Equality and Diversity We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process Further information on our commitment to Equality and Diversity can be found Here If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Job Description Salary: £32,578 - £34,811 per annum Hours per week: 37 Temporary/Fixed term: Until March 2029 Interview date: Week Commencing Monday 14 September 2026 Join us as a Tenancy Sustainment Officer and make a difference in your community. You'll have the chance to work from one of our hubs located in Trowbridge, Chippenham, or Salisbury, with opportunities to travel across the county. In this role, you'll provide vital support to our clients, empowering them to maintain their housing and avoid homelessness. From assisting with benefit applications to managing utilities and connecting them with essential services, you'll play a crucial role in navigating the challenges of the current cost-of-living crisis. Prioritising rent payments and offering budgeting assistance are key aspects of your responsibilities. Your work will contribute to our efforts to prevent homelessness by safeguarding existing tenancies and reassuring landlords of the support available to their tenants. This approach has proven successful in both retaining housing and exploring alternative options. We're seeking candidates with a proactive attitude, capable of effectively handling challenging clients resistant to change. Understanding the struggles faced by care experienced young people is essential, as you'll be supporting them in maintaining their accommodation. Empathy, resilience, and strong relationship-building skills are vital, along with knowledge of landlord-tenant law, welfare benefits, budgeting, and IT proficiency. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity. Contact details Sophie Noad, Tenancy Sustainment Team Manager, at . We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Statement of commitment to equality and inclusion Disability Confident Employer. Application process Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
Sep 21, 2026
Full time
Job Description Salary: £32,578 - £34,811 per annum Hours per week: 37 Temporary/Fixed term: Until March 2029 Interview date: Week Commencing Monday 14 September 2026 Join us as a Tenancy Sustainment Officer and make a difference in your community. You'll have the chance to work from one of our hubs located in Trowbridge, Chippenham, or Salisbury, with opportunities to travel across the county. In this role, you'll provide vital support to our clients, empowering them to maintain their housing and avoid homelessness. From assisting with benefit applications to managing utilities and connecting them with essential services, you'll play a crucial role in navigating the challenges of the current cost-of-living crisis. Prioritising rent payments and offering budgeting assistance are key aspects of your responsibilities. Your work will contribute to our efforts to prevent homelessness by safeguarding existing tenancies and reassuring landlords of the support available to their tenants. This approach has proven successful in both retaining housing and exploring alternative options. We're seeking candidates with a proactive attitude, capable of effectively handling challenging clients resistant to change. Understanding the struggles faced by care experienced young people is essential, as you'll be supporting them in maintaining their accommodation. Empathy, resilience, and strong relationship-building skills are vital, along with knowledge of landlord-tenant law, welfare benefits, budgeting, and IT proficiency. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity. Contact details Sophie Noad, Tenancy Sustainment Team Manager, at . We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Statement of commitment to equality and inclusion Disability Confident Employer. Application process Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
