5 jobs found

This range is provided by Judge.me. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range Head of Support Performance at Judge.me Closing the Trust Gap in E-commerce Location: Hybrid (2 days in Shoreditch office near Old Street, London) Salary: £80-90k (includes comprehensive benefits package) Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust Gap-commerce's most expensive problem. In a world where distance and digital interfaces separate buyers and sellers, we're building the definitive trust infrastructure that enables global trade to flourish. We recognize that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Each improvement we make enables transactions that previously wouldn't have happened, revealing new frontiers where trust can be further enhanced. Our Impact Today We've grown from an idea into the dominant force for trust in e-commerce: Shopify's Review Solution: We've earned over 29k five-star reviews from merchants who rely on us daily Global Scale: More than 500k shops across 140+ countries use our platform Massive Reach: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews Organic Growth: We've achieved 40% year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a performance-driven Head of Customer Support to architect and optimize a technology-first support operation that directly fuels our growth engine. This role demands a strategic technologist who will maximize AI automation using Intercom's Fin AI while maintaining rigorous performance standards across our contractor network. You'll build systems and processes that transform support from a traditional cost center into our revenue driver in the Shopify ecosystem. What Makes This Role Special You'll join at a critical transformation moment, reporting directly to the CEO with full ownership of our support technology stack and contractor performance optimization. This is not a traditional people management role - it's a performance engineering position focused on systems, metrics, and results. Our app store reviews are our lifeblood - every support interaction is a revenue opportunity. You'll work collaboratively with our Growth team to systematically engineer these touchpoints for maximum 5-star review generation, directly impacting our growth trajectory and market dominance. As the architect of our support transformation, you'll build technology-driven systems that achieve exponential efficiency gains - leveraging AI and automation to deliver exceptional outcomes while optimizing every performance metric. You'll be empowered to implement cutting-edge approaches that prove "epic customer support isn't a cost center - it's our growth engine." Core Responsibilities Performance & Technology Leadership Engineer next-generation support systems focused on measurable performance outcomes Drive relentless efficiency optimization while maintaining uncompromising service quality standards Implement data-driven QA frameworks with automated monitoring and real-time performance tracking Establish scalable, technology-first processes that reduce dependency on human intervention Optimize Shopify App Store review generation through systematic touchpoint engineering Create and monitor aggressive performance metrics that drive continuous optimization Technology Optimisation Drive continuous AI resolution rate improvements through advanced technology implementation including Intercom platform, Fin AI, and other automation solutions. Architect comprehensive knowledge management systems and collaborate with our Support Automation Engineer to build custom integrations that maximize efficiency and minimize manual intervention. Contractor Performance Management Maintain rigorous performance standards across our globally distributed contractor network. Implement robust monitoring frameworks with clear metrics, establish contractor specialization tracks, and drive performance-based selection and retention aligned with measurable outcomes. Shopify App Store Optimization & Growth Maintain our position in the Shopify ecosystem by optimizing app store review generation through systematic touchpoint engineering. Build infinitely scalable support infrastructure that protects our market leadership without proportional headcount increases while generating actionable customer intelligence for Product teams. Key Metrics You'll Own Shopify App Store Reviews: Direct responsibility for driving review volume and quality through optimised support interactions Support Efficiency Ratios: Workload/contractor performance improvements through technology optimization Reviews/Agent Ratio: Ownership of this critical metric that ties support performance directly to business growth AI Resolution Rate: Drive continuous improvement in automated resolution efficiency Performance Standards Compliance: Contractor network adherence to established quality benchmarks Cost Per Resolution: Technology-driven efficiency improvements What You'll Bring Must-Haves Demonstrable experience of performance-driven leadership in SaaS or e-commerce environments Track record of scaling high-performance contractor networks with measurable results Experience implementing and optimising AI-powered solutions Strong understanding of support metrics and performance optimisation Technical knowledge of CSS, HTML, and JavaScript (beginner level accepted) Experience with knowledge base management and optimisation Strong communication and change management skills Data-driven approach to problem-solving and decision-making Nice-to-Haves Experience in e-commerce environment Understanding of API integrations and system connectivity Understanding of Shopify ecosystem Background in support transformation or restructuring Experience with distributed team management Our Culture: Results-Driven Excellence We reward exceptional performance and are building a team that consistently pushes for better results. Success here means finding innovative ways to achieve more with our existing resources. We value time above all else-it's our scarcest resource. We budget time more strictly than money, establishing short feedback loops and breaking initiatives into their smallest units of value. Our international team brings diverse perspectives to every challenge. We believe in lifting each other up through active knowledge sharing because our collective strength determines our success. We combine ambitious goals with pragmatic execution, creating sustainable high performance through better processes, not longer hours. Your Package The Essentials £80-90k DOE + Monthly Performance Bonus 30 days holiday + bank holidays Private health insurance (Vitality) Brand new Macbook, access to equipment as required Financial Wellbeing + Salary Sacrifice Pension via Mintago Flexible Working Hybrid setup: 2 office days (Tues/Thurs), 3 remote Modern Shoreditch office near Old Street No overtime culture Casual dress code Work from Anywhere (4 weeks per year) Team Life Weekly team meals Quarterly events Perks at Work Account Join Us in Building the Future of Trust in Commerce Work on problems that impact millions while growing with a team that values both excellence and balance. Together, we'll close the Trust Gap and unlock new possibilities for global commerce. Compensation Range: £80K - £90K Seniority level Seniority level Executive Employment type Employment type Full-time Job function Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Judge.me by 2x London, England, United Kingdom 2 weeks ago London, England, United Kingdom 6 days ago London, England, United Kingdom 2 days ago Head of Specialist and Support Delivery EU & UK Head of Specialist and Support Delivery EU & UK London, England, United Kingdom 1 month ago Head of Specialist Support - Contract Role London, England, United Kingdom 1 week ago London, England, United Kingdom 5 days ago London, England, United Kingdom 2 weeks ago Head of Service : A GBP 55,000 (work life balance) Hackney, England, United Kingdom 2 weeks ago Regional Supervisor, Tesla Support - London/Manchester London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago Chief Technology and Information Officer (CTIO) - Believ London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our client has a rare opportunity to join them in a new Specialist Mental Health Service - a children's residential home with educational provision for up to 8 children. As a senior leader within their specialist mental health services you will be a major part in the transformation of delivery of service and their incredible children's experiences. The role is based at the children's home opening in October in Wisbech. Our client is looking for a Head of service who will also take on the role of Registered Manager to achieve the aims and objectives within the Statement of Purpose of the Children's homes and the wider needs of the whole site. You will set up and manage an 8 bedded home that caters for children aged 12 - 18 years, all of whom require additional support due to mental illness or concerns about them being able to stay safe due to considerable risk of self-injurious behaviours. You will lead and be part of a multi-disciplinary team, including an on-site clinical team, working with the children to support their transitions on from the home following successful achievement of the goals set out in the care plans. You will work alongside a well-established Regional Director to continue to develop the service and others in their specialist mental health portfolio. Ideally the right person will have had some experience of working with children suffering with poor mental health, have some understanding of the Mental Health Act or in fact practicing within this arena at present, equally you will have a proven track record of working in a Children's home setting and experience of the Ofsted framework. Your role will involve: Ensuring that each young person has a plan which reflects his / her care, education, social, emotional, cultural, therapeutic and health needs and that this plan is regularly reviewed Establishing and monitoring high quality standards of care Designated safeguarding lead in the home, so a good understanding of child protection and safeguarding protocols and be able to direct and support others in the home Taking responsibility for progressing any complaints or child protection concerns Working in partnership with parents, carers and other professionals to safeguard and promote the welfare of young people Ensuring adequate staffing levels that meet the needs of the service Ensuring that budgets are managed effectively and the use of finances is properly monitored Working alongside our multi-disciplinary team to develop the service and offering it has to the young people we care for Ensuring the team remain up to date with changes to the legislation involving children's homes but equally changes to the way children and young people are supported in the mental health arena The right candidate: Will have proven experience of Ofsted or other clinical settings, and the ability to manage and want to develop their core skills and experience of mental health services. Is wanting to take that next step into their management role as a senior manager in the business with a view to helping and supporting the wider development of the organisations specialist mental health services throughout the business. Requirements: Passionate about making the difference to the lives of young people in care Childcare legislation and Safeguarding knowledge Understanding needs of complex needs Children and ideally the systems underpinning the mental health act and support functions available to enhance the care for the children in the setting Ability to manage challenging behaviour Ability to support a team to understand the function of self-injurious behaviours Ability to work as part of a multi-disciplinary team supporting care colleagues, clinicians and school staff to meet the needs of the children and young people placed in the home Ability to set up and manage a new team, with the support of own management team in the home Ability to be able prioritise work loads according to the needs of the service, utilising key staff to support this Ability to be able to work with other professionals to support their understanding of the work we do in our specialist mental health services as well as the limitations of what we can offer outside of the NHS or other agencies Full UK Driving License The ability to undertake the necessary training Essential criteria: 2 years recent experience (in last 5 years) working with children At least 1 year at supervisory capacity in any setting Experience within children's mental health and practices Full enhanced children's and adults DBS required & provided What's on offer: Salary up to £68,000 per annum DOE plus recognised bonus scheme As a member of the leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company Full Training provided - there will be significant time invested into learning and development including a full and comprehensive induction period into the home. The right candidate will be supported to develop their skill set as well as supported to complete additional qualifications and training where agreed with line managers to support your career development Opportunity to join our management development programme Free onsite parking, meals and other benefits such as Cycle to work, Dental plans, Casual Dress, Pension scheme, Car leasing scheme, Rewards full of discounted restaurants and days out for the family! Job Types: Full-time, Permanent Pay: £68,000.00 per year

CERU, an acclaimed Eastern Mediterranean restaurant in London, is looking to recruit an Assistant Restaurant Manager with at least 2 years of relevant experience. With a passion for travel and new flavours, CERU offers vibrant, healthy, and indulgent dishes originating from the Levant region and has become a leader in its field since the brand started ten years ago. The restaurant serves sharing dishes in a casual but professional environment and seeks to create a welcoming and memorable dining experience at its South Kensington and Queensway restaurants. As we continue to grow, we're looking for a talented and enthusiastic Assistant Restaurant Manager to join our team and help us maintain and elevate the standards that make CERU special. About the Role You'll work closely with Barry and Patricia Hilton (the founders) and the Management team to ensure smooth and efficient daily operations. You'll be a hands-on leader who embodies the spirit of teamwork and hospitality while driving exceptional service for every guest. Key Responsibilities Supporting and mentoring the team to ensure consistent high-quality service. Assisting in recruiting, training, and developing staff to align with Ceru's values and standards. Fostering a collaborative, family-like atmosphere that supports staff morale and productivity. Ensuring every guest feels welcomed and cared for, creating an unforgettable dining experience. Addressing customer concerns promptly and professionally to maintain satisfaction. Engaging with regular patrons and fostering relationships that strengthen customer loyalty. Assisting in overseeing daily operations, including opening and closing procedures. Managing schedules, shifts, and staff allocation to ensure smooth service. Ensuring the restaurant runs efficiently, even during peak times. Monitoring inventory levels and placing orders to maintain optimal stock. Handling cash reconciliation and ensuring financial accuracy in daily operations. Maintaining strict compliance with health, safety, and hygiene regulations. Upholding Ceru's brand and reputation by ensuring the highest standards of food and service quality. Conducting routine checks to ensure operational and safety standards are met. Required Skills & Experience At least 2 years of experience in a supervisory or management role within a restaurant or hospitality setting. Strong leadership and motivational skills, with the ability to inspire a team. A hands-on, proactive approach to problem-solving and teamwork. Excellent interpersonal and communication abilities to interact effectively with guests and staff alike. Flexibility to work evenings, weekends, and holidays as needed. A deep appreciation for quality food and genuine hospitality. Benefits: A competitive salary with opportunities for performance-based bonuses. Staff discounts on meals and special events. A supportive work environment where your ideas and contributions are valued. Opportunities for personal and professional growth within our growing establishment. The chance to work in a restaurant that's as passionate about its team as it is about its customers. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Shift Supervisor, Team Leader, Hospitality Supervisor, Catering Manager, Bar Manager, Duty Manager, Food and Beverage Supervisor, Operations Coordinator, Restaurant Supervisor, Front of House Manager may also be considered for this role.