Adecco Housing are seeking an experienced Leasehold Officer to join a leading housing provider, delivering a high-quality, customer-focused service to leaseholders and freeholders. You will be responsible for managing the full range of leasehold functions , including service charges, Section 20 consultations, major works billing, leasehold transactions (resales, Right to Buy/Right to Acquire, lease extensions), arrears recovery, and day-to-day leasehold enquiries. You will act as the key link between leasehold services and neighbourhood management, working flexibly between Head Office and the local housing office within your designated patch. Significant resident engagement, face-to-face meetings, and close collaboration with colleagues in Asset Management, Neighbourhood Teams, and Finance to ensure a transparent, compliant, and efficient service. Key Responsibilities 1. Customer Service & Leasehold Management Serve as the first point of contact for homeownership residents, delivering a responsive and empathetic service with a "right first time" approach. Provide clear, tailored advice on leaseholder rights, obligations, repairs responsibilities, service charges, and communal areas and managing and resolving complex leaseholder queries, complaints, and disputes using sound judgement, legal awareness, and strong negotiation skills. 2. Service Charges & Arrears Management Handle all service charge and ground rent enquiries, ensuring accurate information is provided. Process payments, set up/amend direct debits (including bi-annual adjustments), and issue payment cards or invoices and respond to disputes over charges, appointments, and billing breakdowns and arrange inspection of supporting documents following Section 22 requests. Proactively recover outstanding arrears through reminders, formal demands, phone/email follow-ups, MCOL applications, and liaison with solicitors for legal action, including Section 146 Notices. 3. Major Works & Section 20 Consultation Support major works programmes, including Section 20 consultations and statutory notices. Calculate/apportion costs, respond to queries, and attend resident engagement meetings/site visits. Arrange payment plans, assess cost cap eligibility, reconcile accounts, and recover arrears. 4. Leasehold Transactions & Legal Processes Right to Buy/Right to Acquire - application processing, eligibility checks, valuations, legal instructions, and offer notices. Lease Extensions - statutory and informal applications, liaison with solicitors and surveyors. Resales, Remortgages, Subletting Consents - ensuring compliance with lease terms. Licences to Alter - assessment and approval in line with building and lease regulations. Landlord & Leaseholder Certificates - preparation and issuance under Building Safety Act requirements. Maintain accurate records and escalate complex legal matters as required. 5. Dispute Resolution & Enforcement & Resident Engagement Manage breaches of lease, unauthorised subletting, and arrears cases in line with policy and legal requirements. Resolve disputes using negotiation and enforcement where needed, while maintaining constructive resident relationships and liaise with in-house and external legal teams to progress enforcement action. Work closely with the Resident Involvement team to capture leaseholder feedback. Support the Homeownership Panel and encourage meaningful participation in shaping services and policies. Person Specification Proven experience in leasehold, homeownership, or housing management (social housing/mixed-tenure). Strong knowledge of residential leases, service charges, major works, and Section 20 consultations. Skilled in arrears recovery, negotiation, mediation, and dispute resolution. Confident working with legal documents, financial data, and housing transactions (sales, remortgages, lease extensions) Liaising with solicitors, surveyors, mortgage lenders, and multi-disciplinary teams. Relevant housing qualification (e.g., CIH) - Desirable . Knowledge & Skills Strong knowledge of leasehold law, service charges, Section 20, and relevant legislation. Proficient in Microsoft Office and housing management systems and excellent communication skills for handling sensitive or complex matters. Awareness of leasehold reform and regulatory requirements. Personal Qualities Professional, empathetic, and resident-focused - DBS clearance required. This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes. Don't miss out on this fantastic opportunity to join our team as a Leasehold Officer click 'Apply' now!
Aug 12, 2025
Contractor
Adecco Housing are seeking an experienced Leasehold Officer to join a leading housing provider, delivering a high-quality, customer-focused service to leaseholders and freeholders. You will be responsible for managing the full range of leasehold functions , including service charges, Section 20 consultations, major works billing, leasehold transactions (resales, Right to Buy/Right to Acquire, lease extensions), arrears recovery, and day-to-day leasehold enquiries. You will act as the key link between leasehold services and neighbourhood management, working flexibly between Head Office and the local housing office within your designated patch. Significant resident engagement, face-to-face meetings, and close collaboration with colleagues in Asset Management, Neighbourhood Teams, and Finance to ensure a transparent, compliant, and efficient service. Key Responsibilities 1. Customer Service & Leasehold Management Serve as the first point of contact for homeownership residents, delivering a responsive and empathetic service with a "right first time" approach. Provide clear, tailored advice on leaseholder rights, obligations, repairs responsibilities, service charges, and communal areas and managing and resolving complex leaseholder queries, complaints, and disputes using sound judgement, legal awareness, and strong negotiation skills. 2. Service Charges & Arrears Management Handle all service charge and ground rent enquiries, ensuring accurate information is provided. Process payments, set up/amend direct debits (including bi-annual adjustments), and issue payment cards or invoices and respond to disputes over charges, appointments, and billing breakdowns and arrange inspection of supporting documents following Section 22 requests. Proactively recover outstanding arrears through reminders, formal demands, phone/email follow-ups, MCOL applications, and liaison with solicitors for legal action, including Section 146 Notices. 3. Major Works & Section 20 Consultation Support major works programmes, including Section 20 consultations and statutory notices. Calculate/apportion costs, respond to queries, and attend resident engagement meetings/site visits. Arrange payment plans, assess cost cap eligibility, reconcile accounts, and recover arrears. 4. Leasehold Transactions & Legal Processes Right to Buy/Right to Acquire - application processing, eligibility checks, valuations, legal instructions, and offer notices. Lease Extensions - statutory and informal applications, liaison with solicitors and surveyors. Resales, Remortgages, Subletting Consents - ensuring compliance with lease terms. Licences to Alter - assessment and approval in line with building and lease regulations. Landlord & Leaseholder Certificates - preparation and issuance under Building Safety Act requirements. Maintain accurate records and escalate complex legal matters as required. 5. Dispute Resolution & Enforcement & Resident Engagement Manage breaches of lease, unauthorised subletting, and arrears cases in line with policy and legal requirements. Resolve disputes using negotiation and enforcement where needed, while maintaining constructive resident relationships and liaise with in-house and external legal teams to progress enforcement action. Work closely with the Resident Involvement team to capture leaseholder feedback. Support the Homeownership Panel and encourage meaningful participation in shaping services and policies. Person Specification Proven experience in leasehold, homeownership, or housing management (social housing/mixed-tenure). Strong knowledge of residential leases, service charges, major works, and Section 20 consultations. Skilled in arrears recovery, negotiation, mediation, and dispute resolution. Confident working with legal documents, financial data, and housing transactions (sales, remortgages, lease extensions) Liaising with solicitors, surveyors, mortgage lenders, and multi-disciplinary teams. Relevant housing qualification (e.g., CIH) - Desirable . Knowledge & Skills Strong knowledge of leasehold law, service charges, Section 20, and relevant legislation. Proficient in Microsoft Office and housing management systems and excellent communication skills for handling sensitive or complex matters. Awareness of leasehold reform and regulatory requirements. Personal Qualities Professional, empathetic, and resident-focused - DBS clearance required. This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes. Don't miss out on this fantastic opportunity to join our team as a Leasehold Officer click 'Apply' now!
Are you in search of a temporary yet fulfilling role? Can you work on site Monday to Friday? Look no further! We're thrilled to offer an exciting position for our client based in City of London who are looking to appoint a Garages Income Officer for the 3 months ongoing, at the rate of 23.45 per hour umbrella Job responsibilities To deliver excellent professional and specialist services to residents in line with the organisations vision, values, resources, strategic and service priorities. To collect rental income from the garages, barrow stores and non-residential property portfolio in accordance with prevailing legislation and Data Protection Acts, and in a correct, open and transparent manner in accordance with the required industry and professional standards To be the first point of contact for the organisation in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings. Responsiblities To maintain appropriate relationships with other departments of the organisation, external agencies and the community, and to develop joint initiatives where these add value to service delivery. To follow all policies and procedures and guidelines in connection with the recovery of garages, barrow stores and other non-residential rents and service charges with specific reference to the provision of the services to which the charges relate. Managing and taking ownership of a large portfolio using the council's financial and other housing management software packages. To produce reports for the Homeownership Manager (Income), as and when required. To undertake interviews with customers, site, office and home visits, in connection with the portfolio. To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence. To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures. To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services Operating the organisations current telephony system, ensuring that you adhere to the procedure for answering telephone enquiries updating notes on the system relating to the call and adhering to the customer satisfaction survey process. Undertaking general administrative tasks as required supporting the team and overall business unit in the administering and collecting of rents and other non-residential charges. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Mar 18, 2025
Seasonal
Are you in search of a temporary yet fulfilling role? Can you work on site Monday to Friday? Look no further! We're thrilled to offer an exciting position for our client based in City of London who are looking to appoint a Garages Income Officer for the 3 months ongoing, at the rate of 23.45 per hour umbrella Job responsibilities To deliver excellent professional and specialist services to residents in line with the organisations vision, values, resources, strategic and service priorities. To collect rental income from the garages, barrow stores and non-residential property portfolio in accordance with prevailing legislation and Data Protection Acts, and in a correct, open and transparent manner in accordance with the required industry and professional standards To be the first point of contact for the organisation in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings. Responsiblities To maintain appropriate relationships with other departments of the organisation, external agencies and the community, and to develop joint initiatives where these add value to service delivery. To follow all policies and procedures and guidelines in connection with the recovery of garages, barrow stores and other non-residential rents and service charges with specific reference to the provision of the services to which the charges relate. Managing and taking ownership of a large portfolio using the council's financial and other housing management software packages. To produce reports for the Homeownership Manager (Income), as and when required. To undertake interviews with customers, site, office and home visits, in connection with the portfolio. To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence. To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures. To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services Operating the organisations current telephony system, ensuring that you adhere to the procedure for answering telephone enquiries updating notes on the system relating to the call and adhering to the customer satisfaction survey process. Undertaking general administrative tasks as required supporting the team and overall business unit in the administering and collecting of rents and other non-residential charges. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Are you in search of a temporary yet fulfilling role? Can you work on site Monday to Friday? Look no further! We're thrilled to offer an exciting position for our client based in City of London who are looking to appoint a Garages Income Officer for the 3 months ongoing, at the rate of 23.45 per hour umbrella Job responsibilities To deliver excellent professional and specialist services to residents in line with the organisations vision, values, resources, strategic and service priorities. To collect rental income from the garages, barrow stores and non-residential property portfolio in accordance with prevailing legislation and Data Protection Acts, and in a correct, open and transparent manner in accordance with the required industry and professional standards To be the first point of contact for the organisation in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings. Responsiblities To maintain appropriate relationships with other departments of the organisation, external agencies and the community, and to develop joint initiatives where these add value to service delivery. To follow all policies and procedures and guidelines in connection with the recovery of garages, barrow stores and other non-residential rents and service charges with specific reference to the provision of the services to which the charges relate. Managing and taking ownership of a large portfolio using the council's financial and other housing management software packages. To produce reports for the Homeownership Manager (Income), as and when required. To undertake interviews with customers, site, office and home visits, in connection with the portfolio. To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence. To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures. To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services Operating the organisations current telephony system, ensuring that you adhere to the procedure for answering telephone enquiries updating notes on the system relating to the call and adhering to the customer satisfaction survey process. Undertaking general administrative tasks as required supporting the team and overall business unit in the administering and collecting of rents and other non-residential charges. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Feb 18, 2025
Seasonal
Are you in search of a temporary yet fulfilling role? Can you work on site Monday to Friday? Look no further! We're thrilled to offer an exciting position for our client based in City of London who are looking to appoint a Garages Income Officer for the 3 months ongoing, at the rate of 23.45 per hour umbrella Job responsibilities To deliver excellent professional and specialist services to residents in line with the organisations vision, values, resources, strategic and service priorities. To collect rental income from the garages, barrow stores and non-residential property portfolio in accordance with prevailing legislation and Data Protection Acts, and in a correct, open and transparent manner in accordance with the required industry and professional standards To be the first point of contact for the organisation in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings. Responsiblities To maintain appropriate relationships with other departments of the organisation, external agencies and the community, and to develop joint initiatives where these add value to service delivery. To follow all policies and procedures and guidelines in connection with the recovery of garages, barrow stores and other non-residential rents and service charges with specific reference to the provision of the services to which the charges relate. Managing and taking ownership of a large portfolio using the council's financial and other housing management software packages. To produce reports for the Homeownership Manager (Income), as and when required. To undertake interviews with customers, site, office and home visits, in connection with the portfolio. To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence. To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures. To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services Operating the organisations current telephony system, ensuring that you adhere to the procedure for answering telephone enquiries updating notes on the system relating to the call and adhering to the customer satisfaction survey process. Undertaking general administrative tasks as required supporting the team and overall business unit in the administering and collecting of rents and other non-residential charges. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Home Ownership & Place Officer Seaham Full time Temporary We are seeking a dedicated Home Ownership & Place Officer to join a team based in Seaham. This role involves coordinating and administering property acquisitions, disposals, and management activities. The successful candidate will oversee Right-to-Buy and Right-to-Acquire processes, provide support for land and commercial property management, and contribute to strategic asset initiatives. Key Responsibilities: Manage the Right-to-Buy and Right-to-Acquire processes, including arranging valuations and issuing statutory notices. Support property buy-back and disposal activities, conducting options appraisals and risk assessments. Oversee commercial property portfolio tasks such as lease enforcement, rent reviews, lease renewals, and assignments. Collaborate with stakeholders, including legal services and local authorities, to ensure effective land management and compliance. Maintain accurate records within the Asset Management Database, ensuring data quality for land, commercial, and non-dwelling assets. Assist in the delivery of digital fibre upgrade programmes and the identification of future investment opportunities. Requirements: NVQ Level 4 qualification or demonstrable equivalent experience. Strong communication and negotiation skills, both verbal and written. Proven experience in analysing property data, managing budgets, and delivering projects. Ability to prioritise tasks, meet deadlines, and manage workloads effectively. Competent IT skills and experience of working with various stakeholders. Full UK driving licence and the ability to travel as required. Contract Full time hours Temporary ongoing The pay rate for the role is 20.12 per hour LTD company rate. The PAYE equivalent is 17.15 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) discuss the role in more detail!
Feb 05, 2025
Seasonal
Home Ownership & Place Officer Seaham Full time Temporary We are seeking a dedicated Home Ownership & Place Officer to join a team based in Seaham. This role involves coordinating and administering property acquisitions, disposals, and management activities. The successful candidate will oversee Right-to-Buy and Right-to-Acquire processes, provide support for land and commercial property management, and contribute to strategic asset initiatives. Key Responsibilities: Manage the Right-to-Buy and Right-to-Acquire processes, including arranging valuations and issuing statutory notices. Support property buy-back and disposal activities, conducting options appraisals and risk assessments. Oversee commercial property portfolio tasks such as lease enforcement, rent reviews, lease renewals, and assignments. Collaborate with stakeholders, including legal services and local authorities, to ensure effective land management and compliance. Maintain accurate records within the Asset Management Database, ensuring data quality for land, commercial, and non-dwelling assets. Assist in the delivery of digital fibre upgrade programmes and the identification of future investment opportunities. Requirements: NVQ Level 4 qualification or demonstrable equivalent experience. Strong communication and negotiation skills, both verbal and written. Proven experience in analysing property data, managing budgets, and delivering projects. Ability to prioritise tasks, meet deadlines, and manage workloads effectively. Competent IT skills and experience of working with various stakeholders. Full UK driving licence and the ability to travel as required. Contract Full time hours Temporary ongoing The pay rate for the role is 20.12 per hour LTD company rate. The PAYE equivalent is 17.15 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) discuss the role in more detail!
We are seeking a proactive and experienced Housing Advice & Homeless Prevention Officer to provide expert housing advice and support to residents. You will be responsible for preventing homelessness, assessing housing needs, managing casework, and ensuring statutory compliance under the Housing Act 1996 (Part VII). This role involves working closely with individuals to explore housing options, move-on opportunities, and low-cost homeownership, as well as making appropriate referrals to support services. If you have a strong background in housing advice and homelessness prevention, this is an excellent opportunity to make a real impact in your community. Key Responsibilities Housing Advice & Prevention: Provide clear, holistic, and tailored housing advice to residents, ensuring "right first time" solutions. Case Management: Manage a caseload across housing options, homelessness prevention, and move-on services, supporting clients in securing sustainable accommodation. Homelessness Assessments: Investigate and assess applications under Part VII of the Housing Act 1996, making legally sound decisions on homelessness cases. Resident Support: Empower residents to understand their housing situation, explore options, and make informed choices about securing housing. Statutory Compliance: Ensure all cases meet legal and policy requirements, delivering effective solutions in line with the Homelessness Reduction Act 2017. Cross-Team Collaboration: Work with internal teams and external agencies to provide a joined-up service, ensuring clients receive appropriate support. Performance & Targets: Contribute to the annual team plan, service improvements, and achievement of local authority targets. About You Experience: Proven experience in housing advice, homelessness prevention, or statutory homelessness assessments. Knowledge: Strong understanding of housing legislation, including the Housing Act 1996 (Part VII), Homelessness Reduction Act 2017, and welfare benefits. Excellent communication and case management skills. Ability to work under pressure while handling complex caseloads. Strong problem-solving and decision-making abilities. A proactive, solutions-focused approach. Ability to empower residents and support them in achieving sustainable housing solutions. Why Apply? This is a fantastic opportunity to be part of a dedicated team working to prevent homelessness and improve housing outcomes. You will play a key role in delivering life-changing housing solutions, ensuring residents receive the support they need. How to Apply If you are interested in this role and meet the criteria above, apply today! If you have any questions, click APPLY NOW. If you do not hear from us within 48 hours, your application has been unsuccessful. For more information, call Zubair at Carrington West on (phone number removed). Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 04, 2025
Contractor
We are seeking a proactive and experienced Housing Advice & Homeless Prevention Officer to provide expert housing advice and support to residents. You will be responsible for preventing homelessness, assessing housing needs, managing casework, and ensuring statutory compliance under the Housing Act 1996 (Part VII). This role involves working closely with individuals to explore housing options, move-on opportunities, and low-cost homeownership, as well as making appropriate referrals to support services. If you have a strong background in housing advice and homelessness prevention, this is an excellent opportunity to make a real impact in your community. Key Responsibilities Housing Advice & Prevention: Provide clear, holistic, and tailored housing advice to residents, ensuring "right first time" solutions. Case Management: Manage a caseload across housing options, homelessness prevention, and move-on services, supporting clients in securing sustainable accommodation. Homelessness Assessments: Investigate and assess applications under Part VII of the Housing Act 1996, making legally sound decisions on homelessness cases. Resident Support: Empower residents to understand their housing situation, explore options, and make informed choices about securing housing. Statutory Compliance: Ensure all cases meet legal and policy requirements, delivering effective solutions in line with the Homelessness Reduction Act 2017. Cross-Team Collaboration: Work with internal teams and external agencies to provide a joined-up service, ensuring clients receive appropriate support. Performance & Targets: Contribute to the annual team plan, service improvements, and achievement of local authority targets. About You Experience: Proven experience in housing advice, homelessness prevention, or statutory homelessness assessments. Knowledge: Strong understanding of housing legislation, including the Housing Act 1996 (Part VII), Homelessness Reduction Act 2017, and welfare benefits. Excellent communication and case management skills. Ability to work under pressure while handling complex caseloads. Strong problem-solving and decision-making abilities. A proactive, solutions-focused approach. Ability to empower residents and support them in achieving sustainable housing solutions. Why Apply? This is a fantastic opportunity to be part of a dedicated team working to prevent homelessness and improve housing outcomes. You will play a key role in delivering life-changing housing solutions, ensuring residents receive the support they need. How to Apply If you are interested in this role and meet the criteria above, apply today! If you have any questions, click APPLY NOW. If you do not hear from us within 48 hours, your application has been unsuccessful. For more information, call Zubair at Carrington West on (phone number removed). Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Home Ownership Officer Salary: £30,899 + Car Allowance Location: Bimringham Duration: Permanent Purpose: Coordinate housing services for shared ownership, leasehold, and owner-occupier residents. Responsibilities include account management, resales, staircasing administration, service charge estimation, and consultation for major works/repairs. Key Responsibilities: Manage all aspects of shared ownership, leasehold, and owner-occupier activity. Monitor rent and service charge accounts in line with income recovery policies. Act as first point of contact for resales and staircasing, liaising with legal representatives. Coordinate Section 20 consultations, issuing notices and supporting documentation. Assist Finance Team with accurate annual service charge calculations and billing. Resolve service charge disputes and ensure reasonable, accurate bills are provided. Work with residents and Customer Engagement to foster collaboration and influence. Handle Right to Buy/Voluntary Right to Buy/Right to Acquire applications. Maintain compliance with leasehold legislation and best practices. Requirements: Experience: Extensive experience in housing, specializing in home ownership. Proven income management and arrears recovery experience, including court representation. Administration of Right to Buy/Right to Acquire applications. Education: 5 GCSEs (Maths/English) or equivalent; CIH qualification desirable. Knowledge/Skills: Strong understanding of leasehold legislation, housing benefits, and arrears recovery. Ability to calculate and invoice service charges. Financial account management, including Major Works income accounts. Proficient in Microsoft Office and financial software. Strong interpersonal, communication, and operational decision-making skills. Clean driving license and access to a vehicle. To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Jan 29, 2025
Full time
Home Ownership Officer Salary: £30,899 + Car Allowance Location: Bimringham Duration: Permanent Purpose: Coordinate housing services for shared ownership, leasehold, and owner-occupier residents. Responsibilities include account management, resales, staircasing administration, service charge estimation, and consultation for major works/repairs. Key Responsibilities: Manage all aspects of shared ownership, leasehold, and owner-occupier activity. Monitor rent and service charge accounts in line with income recovery policies. Act as first point of contact for resales and staircasing, liaising with legal representatives. Coordinate Section 20 consultations, issuing notices and supporting documentation. Assist Finance Team with accurate annual service charge calculations and billing. Resolve service charge disputes and ensure reasonable, accurate bills are provided. Work with residents and Customer Engagement to foster collaboration and influence. Handle Right to Buy/Voluntary Right to Buy/Right to Acquire applications. Maintain compliance with leasehold legislation and best practices. Requirements: Experience: Extensive experience in housing, specializing in home ownership. Proven income management and arrears recovery experience, including court representation. Administration of Right to Buy/Right to Acquire applications. Education: 5 GCSEs (Maths/English) or equivalent; CIH qualification desirable. Knowledge/Skills: Strong understanding of leasehold legislation, housing benefits, and arrears recovery. Ability to calculate and invoice service charges. Financial account management, including Major Works income accounts. Proficient in Microsoft Office and financial software. Strong interpersonal, communication, and operational decision-making skills. Clean driving license and access to a vehicle. To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
We are currently recruiting on behalf of a Housing Association in Lewisham for a Homeownership Officer on a temporary basis initially until March 2023 The Homeownership Officer will provide a high quality, customer focused and responsive Home Ownership service to the organisations residents. Main duties include • Consult with leaseholders (statutory and non-statutory consultation) and assist with applications for dispensation.• Issue Section 20 Notices and keep robust records of each contract.• Deal with leaseholder enquiries via email, telephone, and face to face.• Issue bills using Word templates and Excel mail merge.• Build good working relationships with the local Tenant and Residents' Associations. Attend out of hours meetings when required.• Respond to correspondence and complaints and provide drafts for member's enquiries.Person Specification You will need to have a strong all round admin background with leasehold knowledge for assistance in forthcoming billing. Most important skills are record keeping, mail merges, Excel, ability to navigate databases and good attention to detail. Also experience of issuing of S20 notices and invoices. Hourly rate £24ph umbrella, but is negotiable. If you would like to be considered, please do get in touch.
Dec 16, 2022
Full time
We are currently recruiting on behalf of a Housing Association in Lewisham for a Homeownership Officer on a temporary basis initially until March 2023 The Homeownership Officer will provide a high quality, customer focused and responsive Home Ownership service to the organisations residents. Main duties include • Consult with leaseholders (statutory and non-statutory consultation) and assist with applications for dispensation.• Issue Section 20 Notices and keep robust records of each contract.• Deal with leaseholder enquiries via email, telephone, and face to face.• Issue bills using Word templates and Excel mail merge.• Build good working relationships with the local Tenant and Residents' Associations. Attend out of hours meetings when required.• Respond to correspondence and complaints and provide drafts for member's enquiries.Person Specification You will need to have a strong all round admin background with leasehold knowledge for assistance in forthcoming billing. Most important skills are record keeping, mail merges, Excel, ability to navigate databases and good attention to detail. Also experience of issuing of S20 notices and invoices. Hourly rate £24ph umbrella, but is negotiable. If you would like to be considered, please do get in touch.
