108 jobs found

Want to work on a Microsoft Digital transformation? Want to grow your IT career? Are you a proactive, friendly Desktop Support Engineer / 2nd line Support Engineer, with strong Microsoft desktop /EUC support experience? Do you like to learn? My client is very proactive in providing both hands on training and also support for more formal accreditations/certifications. They re currently undertaking a group wide digital transformation. They have a cloud first strategy (Azure) and are looking to further leverage Microsoft technologies to support operational efficiencies aligned to their exciting growth plans. Based at their central London offices, you will be responsible for the 2nd line, desktop support, for numerous sites across central London. You will be working on the support and resolution of broad ranging issues across hardware, software and network technologies. The environment is very much Microsoft/Windows based, so Office 365, Intune, Outlook & Exchange, Active Directory, Endpoint, etc. The role will also see you contribute to several key IT projects including a Windows 11 rollout, ongoing cloud migrations, and their Cyber Security program. There s a lot going on, with plenty of opportunity to gain in-depth technical experience. As mentioned, you would receive continuous training and development, to enable you to progress your skills and your career - lots of opportunity to learn! Ideally you will have the following skills/experience: At least 12+ month's experience of 2nd line/ desktop support Experience of supporting Microsoft packages (MS Office 365, Endpoint, Exchange, Windows 10 & 11) Strong LAN/WAN and Active Directory Degree in IT The ability to work well under pressure to strict deadlines Excellent communication skills and a confident telephone manner Hold a full UK driving license This is a real opportunity to make a difference at a key period of time for organisation! Big Red has this role exclusively and we have interview slots available. To be considered please send through your CV ASAP!

3rd Line Support Engineer Norfolk Are you a experienced IT professional ready to take the next step in your career? On behalf of a growing company, we're looking for a 3rd Line Engineer to join a dynamic team where your expertise will make a tangible impact. This is a hands-on technical role with added responsibilities for mentoring junior team members, handling complex escalations, and delivering solutions on client sites. Responsibilities: Act as a senior technical escalation point for 1st and 2nd line engineers. Mentor and support junior team members, fostering technical development and knowledge sharing. Own and resolve high-level support tickets and infrastructure issues. Attend client sites as needed to troubleshoot, deploy, and maintain systems and solutions. Play a key role in service improvement initiatives and best practice enforcement. Ensure customer satisfaction through timely, professional support and communication. Requirements: Strong knowledge of the Microsoft 365 platform, including Exchange Online, SharePoint, Teams, Azure AD, and Intune. Experience in a Senior Helpdesk/Service Desk position or within a Managed Service Provider environment. Proven ability to troubleshoot complex technical issues across networking, desktop, and cloud platforms. Confident in client-facing situations with excellent communication skills. A proactive approach to mentoring and team collaboration. A full UK driving license Desirable: Microsoft certifications (e.g., MS-100, AZ-104, etc.) Experience with remote monitoring tools and PSA systems. Exposure to ITIL best practices.

IT Senior Desktop Support Location: London, SE1 Work Arrangement: On-premises An outstanding opportunity has arisen to join a prestigious national institution renowned for its cultural impact and historical significance. This forward-thinking organisation offers a purpose-driven environment where your advanced IT expertise will directly support the systems that preserve and share powerful historical narratives. With major investments in digital infrastructure and cloud-based technology, they re now seeking a seasoned IT professional with solid third-line desktop support experience to join a close-knit technical team. IT Senior Desktop Support Key Skills: We are keen to connect with professionals who take pride in delivering high-quality, customer-focused IT support. This includes Desktop Support Engineers, IT Support Analysts, Service Desk Engineers, End-User Support Specialists, and IT Technicians who have experience providing exceptional 2nd and 3rd level support service in user-facing environments. You should also bring: - 4+ years of experience in 2nd and 3rd line desktop support, with demonstrable third-line expertise. - Strong problem-solving skills and the ability to manage complex support cases to resolution. - Experience supporting Microsoft Windows in a networked environment. - Familiarity with Active Directory, Azure AD, Intune, and hybrid infrastructure. - Excellent communication skills and a professional, approachable demeanour. - Experience using helpdesk/ticketing platforms (Ivanti experience is a plus). - Ability to work across platforms including Windows desktops, laptops, and occasionally Mac. All applicants must have the right to work in the UK and possess fluent English communication skills. About the IT Senior Desktop Support position: As a key member of the IT and AV Services team, you'll take ownership of escalated support issues and play a critical role in maintaining IT systems across multiple UK sites. This is a customer-facing, first, second and third-line support role ideal for someone who enjoys problem-solving, thrives in technically varied environments, and understands the value of delivering exceptional service. You ll provide expert desktop and infrastructure support, bridging on-premises systems and Azure cloud services, and be entrusted with managing complex incidents, mentoring users, and enhancing service delivery with new technologies. Responsibilities include: - Troubleshooting and resolving first, second and third-line desktop and infrastructure issues. - Acting as Problem Manager for high-priority or technically complex support cases. - Providing expert-level support across Windows-based systems, AD, and Intune. - Responding to user issues via phone, email, and chat; ensure accurate ticket logging. - Supporting hybrid environments, including Azure cloud and on-premises infrastructure. - Delivering user training and promote best practices. - Introducing new technologies, including AI chatbots. - Contributing to documentation, patching, monitoring, and service enhancements. - Deputising for the IT and AV Service Desktop Team Leader as needed. This role promises a stimulating environment with varied and challenging responsibilities that directly support the organisation's mission to educate and inform the public about significant historical events. Salary and Benefits: Salary: To £40,000 Work Arrangement: On-premises Benefits Include: - 25 days annual leave (increasing to 30 after 5 years) plus public holidays. - Exceptional pension contributions between 16.7%-24.3% through the Civil Service Pension Scheme. - Interest-free season ticket loans after three months of service. - Free entry to partner museum exhibitions. - Continuous professional development opportunities. - Enhanced maternity and paternity benefits linked to length of service. - Childcare vouchers. - Benenden Healthcare Society membership (subject to terms & conditions). - Access to The Charity for Civil Servants. - Ride 2 Work Scheme. For more information on this IT Senior Desktop Support position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage everyone to join and be themselves at work.

We have an exciting opportunity for a 2nd Line IT Engineer & Team Lead to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company too! They retain their staff due to the excellent culture and progression opportunities. As the 2nd Line IT Engineer & Team Lead, you will be leading one other IT Technician, you will be hands-on while leading a small team. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 2nd Line IT Engineer & Team Lead role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. This is an On-Site role working for our client within the Education sector. The successful candidate will need to have a vehicle as they will be traveling to 3 different Education sites, all within a few miles of each other. 2nd Line IT Engineer & Team Lead - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA s Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Technical experience required: (not all essential) Windows Server Office 365 Basic Networking Active Directory Firewalls Switches Cloud and Virtualization Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations, and exams One-to-One training Company healthcare available Monthly performance-related incentives including additional holiday days and vouchers Social & team building activities

2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 - £33,000 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs are met with precision and efficiency this is the role for you! We are seeking candidates who have previous 2nd line experience, preferably from an MSP environment. You will have some hands-on experience and be looking for your next challenge! Who are we? We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search. What our client offers: Providing expert IT support answering calls, raising tickets, and resolving 2nd line technical issues. Guiding and mentoring 1st Line Analysts & Field Engineers. Investigating & escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Proven experience working in a helpdesk environment within a managed service provider. Microsoft 365 expertise Strong IT Foundation- ideally a relevant qualification such as an NVQ, Diploma, degree or demonstrable progress towards one. Strong technical knowledge across Windows server and desktop environments, Microsoft Exchange, Active Director and Windows operating systems. A strong grasp of core IT networking principles. So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

IT DESKTOP SUPPORT ENGINEER LOCATION - HULL SALARY - UP TO 34,000 + BENEFITS FT ON SITE Your new role An IT Support Engineer is required to join one of the region's major employers who are looking to add further experience to their existing IT Support Team to provide support for incidents, IT issues and requests across multiple sites. The role will involve tasks ranging from building and installing PC's, supporting Hardware (Printers, scanners, Mobiles, Tablets), troubleshoot & resolving issues related to hardware, software and networks. What you'll need to succeed Candidates wishing to apply must be able to demonstrate proven experience in a similar Desktop Support / IT Engineer type position previously - ideally 2nd line and above. Knowledge of ITIL & Cisco would be preferred and candidates must have knowledge of O365, Networks, Troubleshooting & MS Intune. Strong experience of supporting Mobile devices (Android / iOS) and an excellent understanding of MS Windows OS will be essential. What you'll get in return The role is full-time on-site (Mon to Friday) and comes with a Salary of up to 34,000 + Benefits. The site offers Free Parking. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

2nd Line Engineer ( Education ) Barnet 29k - 32k Benefits 25 days holiday Hours: 08:45 - 09:15 Company Pension Scheme Sage Benefits 2 years death-in-service Free school lunches Discounted gym membership A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Our client is looking for a IT Engineer based on a client site to work as part of our managed service team. Key Tasks ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. 2/2 Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. Other Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

3rd line Technical Support & Project Engineer Contract: Full-time, Permanent Salary: Up to £46,(Apply online only) (Dependent on experience) Working hours:, Monday to Friday office hours (Excluding Public Holidays) 40 hours per week About the role: We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard. Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in the office delivering remote support and being an escalation point for team members. We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications. We are looking for an experienced and motivated individual with a passion to deliver IT solutions to the high standard. Daily tasks will be varied, they will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in our office delivering remote support and being an escalation point for team members. We understand the importance of the people who make the business. We are looking for someone who is looking for a career, we can then work with you to support and develop with training and certifications. Minimum Requirements: Experience in working at an MSP. With both onsite and support desk experience. Must be UK Resident, with own car available for business use. Requirements: Outstanding problem-solving and troubleshooting skills. Excellent written and verbal communication. Outstanding customer service skills. Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams. Management and troubleshooting of Windows Server (Apply online only), including Remote Desktop Services, Active Directory, AD Sync & Group Policy. A good understanding of virtualization technologies such as Hyper-V. Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs Understanding of backup, recovery and business continuity concepts. Understanding of security concepts, Cyber essentials framework, compliance and governance. Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations. Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework IND-LET

Job Description: 3rd line service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-48k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelors degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching o Office 365 o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. IND/LET

Deskside & Technology Support Analyst Location: Bristol (Site-based, 5 days per week) Rate: Up to 278.88/day (Umbrella) Duration: 6 months Start: ASAP A leading engineering and technology organisation is seeking a Deskside & Technology Support Analyst to provide 2nd Line support across its Bristol operations. This is a great opportunity for an experienced IT professional with a strong customer focus and solid technical troubleshooting skills. Key Responsibilities: Manage and resolve 2nd Line incidents and service requests Troubleshoot desktop, telephony, and hardware issues Deploy and track IT assets Maintain IT equipment rooms and support conference room facilities Support office/site setups and provide cover for team leads when needed Travel to other regional sites may be required Requirements: 4+ years' IT support experience in a corporate environment Strong working knowledge of ITSM practices and ServiceNow Excellent communication and customer service skills Valid UK driving licence essential Microsoft and ITIL certifications desirable This is a site-based role offering an immediate start and excellent exposure within a well-established technical team. We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

My Client is a dynamic and growing IT services company providing tailored technology solutions to businesses across Scotland. Due to continued growth, they are seeking a motivated and customer-focused Field-Based IT Desktop Support Engineer to join their team. This is an excellent opportunity for a skilled support professional looking to expand their experience in a varied and client-facing role. The Role: As a Field-Based IT Desktop Support Engineer, you will be responsible for delivering hands-on support to clients across the Glasgow and Edinburgh areas. You'll be working closely with end-users to resolve technical issues, maintain IT systems, and support the Microsoft infrastructure technologies critical to their daily operations. Key Responsibilities: Provide on-site and remote 1st and 2nd line desktop support for client environments. Troubleshoot and resolve hardware, software, and network issues across desktops, laptops, printers, and mobile devices. Support Microsoft technologies including Windows 10/11, Microsoft 365, Active Directory, and Exchange Online. Install, configure, and upgrade IT hardware and software. Maintain clear and accurate documentation of work carried out. Escalate complex issues to the appropriate internal teams when necessary. Deliver excellent customer service and build strong client relationships. Requirements: Proven experience in a desktop support or IT field engineer role. Strong knowledge of Microsoft infrastructure technologies (Windows OS, Microsoft 365, AD, Exchange, etc.). Experience with basic networking (TCP/IP, DNS, DHCP). Familiarity with remote support tools and ticketing systems. Excellent communication and interpersonal skills. Full UK driving licence and willingness to travel regularly across Glasgow and Edinburgh. Desirable: Microsoft certifications (e.g. MS-900, AZ-900, MD-100/101) are a plus. Experience supporting virtual environments (e.g., Hyper-V or VMware). If you have the skills and experience we are looking for, please send an up to date CV for an immediate response and more information on a great role with a fantastic Client and end Clients.

About us Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions. What we're looking for: We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support clients with field visits, predominantly in London and surrounding areas. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you ll find out when you join our Field Services team, you ll never be on your own , our engineers have a wealth of experience and knowledge to share and support your growth. We ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you re looking for that next step of your career then this role could be perfect for you. All candidates must possess: A desire to learn and further their skills by working towards industry recognised certifications Excellent written and spoken communication skills Extreme professionalism and personal presentation An ability to work independently and perform their own research Excellent organisational skills including the ability to manage and prioritise their workload As this role is field based, it is a requirement to have a full UK driving licence. Candidates are expected to be competent in the following: Providing high quality 1st and 2nd line support All aspects of Windows desktop & application support to All aspects of tablet and mobile device support Basic network troubleshooting incl. ping and traceroute. Administering Microsoft Active Directory, Exchange Server & Office 365. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We love a success story our Managing Director started with us as an engineer! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.

Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and internal systems. Setting up and configuring core servers for clients and internal use. Ensuring software licensing records are maintained. Providing technical support for both Mac and PC users. Minimum Experience: 12+ months experience in a helpdesk or IT support role. Experience with Windows 10/11 managed support. Printer and server management (2016/2019). Management of domains/DNS (GoDaddy, 123 Reg, etc.). Office 365 Admin Centre / Exchange experience. SharePoint, OneDrive, and Teams support. Networking (DNS, DHCP, TCP/IP). Cybersecurity solutions (AV, email security, web filtering). Preferred Knowledge: 2+ years of experience in an MSP environment. Hyper-V / VMware. VOIP telephony support (3CX, Horizon). Remote Desktop solutions (Azure WVD, RDS). MDM solutions (Intune, Hexnode, etc.). Experience with ConnectWise Manage, Automate RMM tools, and IT Glues If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!

Are you a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester. About the Role As a 2nd Line Support Engineer, you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You'll handle and work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment. Key Responsibilities Provide 2nd line support across the organisation (hardware and software). Troubleshoot and resolve issues related to: Windows OS & Office 365 Active Directory & Group Policy Endpoint patching and compliance Apple mobile device support Laptop and desktop break/fix and setup Assist in general end-user IT support, both face-to-face and remotely. Collaborate with the wider IT team to escalate infrastructure or network-related issues. Support asset and hardware procurement and ensure appropriate stock levels. Maintain accurate documentation and follow ITIL-aligned service desk processes. Key Skills & Experience Solid experience in a 2nd line or advanced service desk role. Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy. Experience with endpoint patching tools and hardware support. Familiarity with mobile device support, particularly Apple/iOS. Confidence in supporting end users in a busy, professional environment. Proactive attitude with the ability to prioritise tasks and work independently or as part of a team If you are a motivated 2nd Line Support Engineer, looking to take the next step in your career, we would love to hear from you. Please get in touch for further information on this exciting opportunity.

Role: 2nd Line Support Engineer Location: Doncaster onsite - you must be commutable from Doncaster Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service Desk or Helpdesk role Strong knowledge of Windows OS (7 11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background and/or education sector experience a bonus Skills: Customer-focused with a clear and professional phone manner Strong communicator, both written and verbal Able to work under pressure and switch tasks as needed Proactive and takes ownership of tickets from start to finish If this sounds like you please apply now for a confidential chat, thanks!

2nd Line Service Desk Analyst Huntingdon Contract Personnel are looking for an experienced 2nd Line Service Desk Analyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer service at all times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA s, keeping users updated at all times. Work independently to high standards with little intervention or assistance. Work with wider support team to ensure any recurring technical issues are addressed. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line Service Desk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and progression of the Service Desk Team. Have a clear understanding of your obligations and restrictions with regards to best practice and the law, and to adhere to company's rules and conventions. Work to deadlines as set by the Service Desk Manager. Manage client expectations when dealing with complex queries. Provide accurate and consistent communication to clients. Provide prompt and timely communication to clients, in accordance with the agreed SLA s. Demonstrate Company values when approaching every ticket or query. Team Support Proactive member of the team, researching new, existing, and developing IT technologies for innovation, guidance, and best practice. Share technical knowledge within the business to enhance service delivery to our clients. Responsible for own personal development. Support new team members coaching and mentoring where required. Demonstrate efficient management of own workload. You will have: Microsoft 365 Certified: Modern Desktop Administrator Associate MD(Apply online only) Fundamentals MS900 Azure Fundamentals AZ900 Relevant IT qualification(s) or working towards a qualification for example NVQ, Diploma or Degree. Draytek DCNA certified. 3CX Basic Certified. MTA: IT Infrastructure Certified. Ability to use, support and implement MS office applications. Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Hyper-V, Remote Desktop Services and Active Directory & Windows Operating Systems. Working Knowledge of Microsoft 365/Entra User and device management. A strong understanding of IT Networking principals. Advanced knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. Ability to make decisions within the boundaries of the role. Ability to prioritise and multi-task efficiently. Ability to proactively problem solve and identify solutions. Basic understanding of GDPR principals. Experience of supporting 3rd party software, systems. Experience working with macOS. Knowledge of N-Able. Desirable. Schedule: Monday to Friday, 8am till 5pm, onsite Salary: £28,500 - £33,000 DOE What s on offer? 24/7 access to Udemy for business 24/7 access online to GP support Death in service x4 Enhanced pension Store discounts Cycle to work (after probation) Electric car scheme (after 2 years of service) About Contract Personnel: Contract Personnel are one of East Anglia s longest standing, leading, independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.

Are you ready to embark on an exciting journey with a forward-thinking MSP that values flexibility, growth, and innovation? At Air IT, we're not just about providing top-tier IT and Cyber Security support we're about shaping the future of our industry while empowering our people to thrive. And now, we're looking for a talented individual like you to join our team and contribute to our success story. About Us: At Air IT, we've grown into a family of nine leading companies, united by a common vision of excellence. Our commitment to innovation and dedication has earned us numerous regional, national, and industry awards, paving the way for a bright future ahead. Location: Various across the UK and Northern Ireland - Must be willing to travel You will be required to travel to various locations across the UK on a three-month rota, with travel to Northern Ireland up to twice a year. The client's main site is in Bicester, where you may need to attend up to three days a week. When not traveling or working in Bicester, your home office will be Milton Park, Didcot. Reporting to: Service Desk Team Leader Purpose: To provide dedicated 2nd line technical support, ensuring high-quality service and support. The role includes direct liaison with the customer, troubleshooting, and being the go-to technical guru for all their needs. Duties and Responsibilities: Be a primary point of contact for key contacts, managing technical queries and providing top-notch support Respond appropriately to technical queries raised through effective prioritisation to meet KPIs and customer service expectations Respond to escalations from 1st line Service Desk Engineers by offering support and technical assistance to resolve client queries Maintain and update accurate client site documentation Maintain information security by complying with the company s Information Security Management System (ISMS) and all relevant policies Work closely with 1st line engineers, offering technical guidance and support to elevate their ability to resolve client queries Qualifications, Knowledge and Experience: Essential: Demonstrable experience as a Service Desk Engineer Demonstrable knowledge and support with Microsoft Windows Server / Desktop Environments Experience with Microsoft 365, Backup/DRaaS and related technologies, Azure Active Directory & IaaS Knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching) Excellent customer service & communication skills Current and valid UK driving license Desirable: Knowledge of InTune & Conditional Access Technologies and Mimecast email security The Benefits: Joining Air IT means unlocking a world of opportunities and rewards, including: Attractive remuneration packages Flexible, hybrid working options 25 days annual leave + bank holidays with buy/sell options Perks including staff awards, social events, referral bonuses Excellent learning and development opportunities Cycle to work scheme Technology vouchers Join Us: If you're ready to take the next step in your IT career and be part of a team that's making waves in the industry, then Air IT is the place for you. Don't miss out on this chance to grow, learn, and thrive with us. Apply now and be part of something truly extraordinary! Air IT is an equal opportunities employer, committed to fostering a diverse and inclusive workplace. Let us know if you require any reasonable adjustments throughout the recruitment process.

Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware/Horizon/VDI or equivalent Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate; team player mindset. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Our client is a well-established organisation based in Taunton, and we are supporting their recruitment for an IT and Web Engineer. This is a full-time, fully on site permanent role offering great opportunities! This role will be busy, providing advanced support for users regarding hardware, software, and networking issues, and collaborating with other teams to support back-end web services within the business. Key duties will include; IT Services: Provide advanced support to users for hardware, software, and networking issues. Configure, manage, and troubleshoot networking environments, including Active Directory, Azure, Office 365, network services, Windows Server administration, and VMware and Azure HCI Stack administration. Maintain IT systems in schools, ensuring secure and reliable access to IT services at all locations. Support and maintain IT hardware, including desktops, laptops, and audiovisual (AV) equipment. Provide backup support for AV requirements. Web Services: Manage and maintain internal and external back-end web services for secure functionality. Collaborate with contractors to update, fix bugs, and enhance the content management system. Administer web servers and manage security configurations and SSL certificates. Support web applications with database management to ensure data integrity. Set up API integrations between internal and external services with external partners. Additional Responsibilities: Develop internal applications with tools like Microsoft PowerApps and SharePoint to automate workflows and enhance user experience. Assist in integrating new technologies to improve the IT infrastructure. Provide training and guidance to staff on IT and web systems. Document processes and maintain technical records for consistency in support efforts. Salary up to 30000 + great benefits Qualifications/Experience A strong background in IT services, ideally to degree level or equivalent , must have GCSE English and Maths (grades A -C) or equivalent Proficiency in Microsoft networking technologies and web development/integration/hosting tools. Experience providing IT support to end users with varying levels of ability, both in person and remotely. Ability and experience of prioritising issues and problems Experience in installing, troubleshooting and maintaining a wide range of Windows & Mac devices and peripherals. Ability to prioritise and organise work effectively, work to strict deadlines and remain calm under pressure Ability to resolve complex problems using your own initiative Desirable: IT experience at technician (2nd or 3rd line) level. Experience of providing IT support in an education environment. Experience working with education-based systems (including MIS/CMS information systems) Website management.

IntaPeople are currently supporting a large globally based organisation with the recruitment for an experienced Service Desk Engineer to join their Technology team in South Wales. As an IT Support Engineer, you'll provide first-class support to users across the globe from problem solving to improving systems, and keeping their digital estate running smoothly. Skills at a glance: Previous experience working within an IT Support function/team/service desk etc 1+ years experience working as an IT Support analyst/engineer A good understanding of IT environments with strong problem solving skills Strong communication skills, both written and verbal Ability to build relationships and provide high level of customer service What you will be doing: Maintaining the highest possible service level agreements for the business Supporting internal users with the installation, configuration and ongoing usability of Laptop, Desktop computers, Printers etc Provide both 1st and 2nd line support to thousands of users Configurating and troubleshooting on all devices (laptop/pc/tablets etc) Prive training to internal users across the globe Ensuring employees hardware is connected with corporate systems Resolving and repairing any PC/Windows related issues Preparing and rolling out new hardware for new starters Supporting with IT Asset Management process and maintain hardware inventory Configurating and troubleshooting on devices Handling user request/technical issues as per policies and guidelines Role at a glance IT Support Analyst/Consultant A starting salary of £27,000 - £30,000 (depending on experience) Hybrid working onsite in South Wales (3days office/2days wfh) Follow an around the sun support shift pattern Free onsite parking The opportunity to travel to European sites 30 days annual leave + Bank Holidays A company bonus scheme based on company performance Progression within this growing digital team and organisation as a whole Plus many other benefits such as salary sacrifice, retail vouchers etc For more information please call Nathan Handley on (phone number removed) or click APPLY now to be considered. Please note, this role requires you to be onsite near Bridgend at least 3 days per week so candidates should be able to be within a reasonable distance for this. We currently do not have the ability to provide sponsorship to candidates who are not able to live and work within the UK without restriction.