Our client seeks an experienced and inspiring Client Accounting Manager to join their team. This is an exciting opportunity for a people-focused leader who thrives on developing talent, driving operational excellence, and delivering exceptional client service. In this role, you'll mentor and lead a high-performing team of Accountants and Bookkeepers across multiple levels, creating a collaborative environment where individuals can grow and succeed. You'll oversee the day-to-day accounting workflow, ensuring the timely delivery of accurate, high-quality financial statements while maintaining commercial performance and profitability. Key Responsibilities: Ensure all client expectations and accounting deadlines are properly prepared for and managed. Prioritise and manage the workflow of the accounting function and work proactively with the Trust Administration Teams to ensure queries are cleared and financial statements are finalised in a timely manner. Take ownership, prioritise workload and liaise with clients, auditors and other third parties in a professional manner. Improve profitability by reviewing charging structures, fee set-ups, by ensuring the timely billing / invoicing of accounting fees and supporting the Trust Administration Teams with the accounting element of client fee proposals. Support the Head of Accounting and also initiate and champion change initiatives to ensure improved operating efficiencies, optimum headcount and profitability. This will include special project work as and when required. Achieve personal targets as set out for their role (this will include targets for time recording and utilisation) and will also take action to ensure agreed business risk targets are met. Ensure the timely delivery of high quality and technically accurate financial statements in line with statutory requirements and generally accepted accounting standards (UK GAAP). Responsible for the preparation and review of complex financial statements and will provide ongoing support to colleagues on technical and ad hoc financial queries and initiatives. Produce accurate and timely management information and ensure agreed targets and key performance indicators are met (KPI's). Key Skills and Experience: Relevant accounting experience within a fiduciary services environment, of which at least 5 years should have included people management. Working knowledge and understanding of relevant statutory requirements. Demonstrable technical accounting knowledge (UK GAAP/ FRS102). Ability to communicate and deliver presentations at Board level. Ability to use judgement and initiative in applying standard work practices and solving day to day problems. Our client seeks a Client Accountant to join their team. In this role,
Aug 25, 2026
Full time
Our client seeks an experienced and inspiring Client Accounting Manager to join their team. This is an exciting opportunity for a people-focused leader who thrives on developing talent, driving operational excellence, and delivering exceptional client service. In this role, you'll mentor and lead a high-performing team of Accountants and Bookkeepers across multiple levels, creating a collaborative environment where individuals can grow and succeed. You'll oversee the day-to-day accounting workflow, ensuring the timely delivery of accurate, high-quality financial statements while maintaining commercial performance and profitability. Key Responsibilities: Ensure all client expectations and accounting deadlines are properly prepared for and managed. Prioritise and manage the workflow of the accounting function and work proactively with the Trust Administration Teams to ensure queries are cleared and financial statements are finalised in a timely manner. Take ownership, prioritise workload and liaise with clients, auditors and other third parties in a professional manner. Improve profitability by reviewing charging structures, fee set-ups, by ensuring the timely billing / invoicing of accounting fees and supporting the Trust Administration Teams with the accounting element of client fee proposals. Support the Head of Accounting and also initiate and champion change initiatives to ensure improved operating efficiencies, optimum headcount and profitability. This will include special project work as and when required. Achieve personal targets as set out for their role (this will include targets for time recording and utilisation) and will also take action to ensure agreed business risk targets are met. Ensure the timely delivery of high quality and technically accurate financial statements in line with statutory requirements and generally accepted accounting standards (UK GAAP). Responsible for the preparation and review of complex financial statements and will provide ongoing support to colleagues on technical and ad hoc financial queries and initiatives. Produce accurate and timely management information and ensure agreed targets and key performance indicators are met (KPI's). Key Skills and Experience: Relevant accounting experience within a fiduciary services environment, of which at least 5 years should have included people management. Working knowledge and understanding of relevant statutory requirements. Demonstrable technical accounting knowledge (UK GAAP/ FRS102). Ability to communicate and deliver presentations at Board level. Ability to use judgement and initiative in applying standard work practices and solving day to day problems. Our client seeks a Client Accountant to join their team. In this role,
GWI is looking for a Senior Customer Success Executive to lead a portfolio of Enterprise clients, helping them achieve value through proactive relationship management, education, and consultative support. You will collaborate with Account Managers, Product Managers and Leaders to drive adoption, deliver strategic workshops, and create success plans while delivering regular usage reports and mitigating risks.
Aug 25, 2026
Full time
GWI is looking for a Senior Customer Success Executive to lead a portfolio of Enterprise clients, helping them achieve value through proactive relationship management, education, and consultative support. You will collaborate with Account Managers, Product Managers and Leaders to drive adoption, deliver strategic workshops, and create success plans while delivering regular usage reports and mitigating risks.
Are you an experienced Senior MEP Commercial Manager ready to take ownership of major MEP packages on one of the UK's most significant infrastructure projects? Do you have strong commercial experience, with the ability to manage governance, identify issues and drive performance across complex projects? Are you looking for an opportunity to lead commercial delivery within a major, highly regulated environment? Then Crown House Technologies is the company for you! If you join us, you'll be a valued member of an industry leading team which can offer you an exciting and varied career with access to some truly great projects. We are committed to extensive training, development, and long-term career opportunities and as such this role is suitable for someone who is seeking long-term career progression. The Senior MEP Commercial Manager Opportunity: Crown House Technologies (CHt), the specialist MEP delivery business of Laing O'Rourke, is seeking an experienced Senior MEP Commercial Manager to join the team delivering Hinkley Point C. You'll take senior commercial ownership of a £180m-£200m MEP package, with a strong focus on commercial governance, performance and risk management. You'll work closely with project leadership, operational teams, clients and key supply chain partners to maintain robust commercial controls and support successful delivery. What will the role look like? Lead commercial management of major MEP packages, driving performance, governance, profitability and cash flow. Manage live subcontract packages, including commercial performance, change, valuations, payments and final accounts. Monitor package performance, costs, labour and delivery, identifying issues and potential impacts early. Identify emerging issues and risks, then lead appropriate risk management and mitigation. Lead commercial governance, ensuring robust controls, reporting and processes are maintained. Manage change control, variations, claims and commercial negotiations, protecting contractual entitlement. Monitor labour costs, defects and associated commercial impacts. Provide commercial advice, cost reporting, forecasting and insight to project leadership. Build effective relationships with clients, subcontractors and wider project stakeholders. Lead, mentor and develop the wider Commercial team. What skills & experience are we looking for? Proven senior commercial management experience within the MEP sector, ideally with a specialist MEP contractor or major main contractor. Strong experience managing large, complex MEP packages and live subcontracts. Strong NEC contract knowledge, with experience across commercial governance, risk and performance management. Ability to lead, develop and influence commercial teams and wider project stakeholders. Degree qualified in Quantity Surveying or Commercial Management; RICS membership desirable but not essential. Experience within a highly regulated environment, such as nuclear, defence, energy or major infrastructure. About us: Crown HouseTechnologies(Cht) is one of the UK's most advanced, and innovative, engineering and business services specialists. Part of the Laing O'Rourke Group, and founded on more than 200 years of experience, we are a leading construction and infrastructure technology services provider, supplying a complete Building Services package with communications, ICT, intelligent building, monitoring, BMS and the UK's largest mechanical, electrical & public health manufacturing facility - a 129,000 sq. ft factory - offering Off-site manufacturing and assembly for our digitally engineered modular MEICA packages. Don't match all the criteria? We are open and always happy to hear from people with transferable skill sets and a commitment to learning so if you'd like to talk about part time or flexible hours we may be able to accommodate this so just let us know. As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace. We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email
Aug 25, 2026
Full time
Are you an experienced Senior MEP Commercial Manager ready to take ownership of major MEP packages on one of the UK's most significant infrastructure projects? Do you have strong commercial experience, with the ability to manage governance, identify issues and drive performance across complex projects? Are you looking for an opportunity to lead commercial delivery within a major, highly regulated environment? Then Crown House Technologies is the company for you! If you join us, you'll be a valued member of an industry leading team which can offer you an exciting and varied career with access to some truly great projects. We are committed to extensive training, development, and long-term career opportunities and as such this role is suitable for someone who is seeking long-term career progression. The Senior MEP Commercial Manager Opportunity: Crown House Technologies (CHt), the specialist MEP delivery business of Laing O'Rourke, is seeking an experienced Senior MEP Commercial Manager to join the team delivering Hinkley Point C. You'll take senior commercial ownership of a £180m-£200m MEP package, with a strong focus on commercial governance, performance and risk management. You'll work closely with project leadership, operational teams, clients and key supply chain partners to maintain robust commercial controls and support successful delivery. What will the role look like? Lead commercial management of major MEP packages, driving performance, governance, profitability and cash flow. Manage live subcontract packages, including commercial performance, change, valuations, payments and final accounts. Monitor package performance, costs, labour and delivery, identifying issues and potential impacts early. Identify emerging issues and risks, then lead appropriate risk management and mitigation. Lead commercial governance, ensuring robust controls, reporting and processes are maintained. Manage change control, variations, claims and commercial negotiations, protecting contractual entitlement. Monitor labour costs, defects and associated commercial impacts. Provide commercial advice, cost reporting, forecasting and insight to project leadership. Build effective relationships with clients, subcontractors and wider project stakeholders. Lead, mentor and develop the wider Commercial team. What skills & experience are we looking for? Proven senior commercial management experience within the MEP sector, ideally with a specialist MEP contractor or major main contractor. Strong experience managing large, complex MEP packages and live subcontracts. Strong NEC contract knowledge, with experience across commercial governance, risk and performance management. Ability to lead, develop and influence commercial teams and wider project stakeholders. Degree qualified in Quantity Surveying or Commercial Management; RICS membership desirable but not essential. Experience within a highly regulated environment, such as nuclear, defence, energy or major infrastructure. About us: Crown HouseTechnologies(Cht) is one of the UK's most advanced, and innovative, engineering and business services specialists. Part of the Laing O'Rourke Group, and founded on more than 200 years of experience, we are a leading construction and infrastructure technology services provider, supplying a complete Building Services package with communications, ICT, intelligent building, monitoring, BMS and the UK's largest mechanical, electrical & public health manufacturing facility - a 129,000 sq. ft factory - offering Off-site manufacturing and assembly for our digitally engineered modular MEICA packages. Don't match all the criteria? We are open and always happy to hear from people with transferable skill sets and a commitment to learning so if you'd like to talk about part time or flexible hours we may be able to accommodate this so just let us know. As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace. We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email
Package Description: Shift Details: 8.15 pm to 7.15 am alternate weekends At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Registered Nurse - Bank (Nights) at Moorlands Lodge Care Home in Hindhead. If this sounds like the place for you, we'd love to hear from you! ABOUT THE ROLE Your focus as a Registered Nurse will be to act as person in charge, standing in for the Manager as required and observe all instructions to act upon his/her behalf whilst you ensure high standards of care to our residents. Other responsibilities will include: Undertaking nursing tasks including distribution of medication, dressings, catheterisation, tube feeding and management of chronic medical conditions. Advising families of residents and GPs of any changes in condition, which gives rise to concern and keeps them informed and involved in choices for ongoing care. Responsibility for the effective deployment and supervision of staff within the care team, ensuring all tasks are completed during the period of duty and residents receive required care. Providing high standards of care by undertaking accurate assessment and planning. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest , respectful, and accountable in all that you do . Our ideal candidate must: Hold a First Level qualification and current NMC Registration. Demonstrate a minimum 2 years' experience and up to date knowledge of care, supported by relevant post-basic studies/qualification. Display good interpersonal skills and ability to instruct and demonstrate care activities. Have sound knowledge of care planning and its practical application. ABOUT AVERY At Avery, we're not just one of the UK's largest providers of luxury elderly care homes - we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Aug 25, 2026
Full time
Package Description: Shift Details: 8.15 pm to 7.15 am alternate weekends At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Registered Nurse - Bank (Nights) at Moorlands Lodge Care Home in Hindhead. If this sounds like the place for you, we'd love to hear from you! ABOUT THE ROLE Your focus as a Registered Nurse will be to act as person in charge, standing in for the Manager as required and observe all instructions to act upon his/her behalf whilst you ensure high standards of care to our residents. Other responsibilities will include: Undertaking nursing tasks including distribution of medication, dressings, catheterisation, tube feeding and management of chronic medical conditions. Advising families of residents and GPs of any changes in condition, which gives rise to concern and keeps them informed and involved in choices for ongoing care. Responsibility for the effective deployment and supervision of staff within the care team, ensuring all tasks are completed during the period of duty and residents receive required care. Providing high standards of care by undertaking accurate assessment and planning. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest , respectful, and accountable in all that you do . Our ideal candidate must: Hold a First Level qualification and current NMC Registration. Demonstrate a minimum 2 years' experience and up to date knowledge of care, supported by relevant post-basic studies/qualification. Display good interpersonal skills and ability to instruct and demonstrate care activities. Have sound knowledge of care planning and its practical application. ABOUT AVERY At Avery, we're not just one of the UK's largest providers of luxury elderly care homes - we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Are you an experienced auditor looking to take the next step into management with a growing firm that genuinely invests in its people? A leading and ambitious North West accountancy practice is looking to appoint an Assistant Audit Manager to its Liverpool team, paying £42,000 - £47,000. This role offers the opportunity to take ownership of audit assignments, develop your leadership experience and click apply for full job details
Aug 25, 2026
Full time
Are you an experienced auditor looking to take the next step into management with a growing firm that genuinely invests in its people? A leading and ambitious North West accountancy practice is looking to appoint an Assistant Audit Manager to its Liverpool team, paying £42,000 - £47,000. This role offers the opportunity to take ownership of audit assignments, develop your leadership experience and click apply for full job details
Cameron James Professional Recruitment
Penwortham, Lancashire
Role: Accounts Senior Salary: 35,000 - 40,000 Location: Preston Hours: Monday to Friday, 37.5 hours (hybrid available after probation) Our client, a leading Top 40 Firm is seeking to appoint an experienced Audit & Accounts Senior to its existing team Duties for the Accounts Senior: -prepare statements for sole traders, partnerships and limited companies -assist managers with client audit function -resolve client queries -produce draft computations -produce year end accounts -review work undertaken by junior members of staff -prepare schedules for tax returns -complete VAT returns Experience for the Accounts Senior: -ACCA qualified or studying towards -solid Accountancy Firm experience -experience of Xero -well organised -strong analytical skills -organised and proactive This is an immediate need so if you meet the criteria, click apply and a consultant will be in touch
Aug 25, 2026
Full time
Role: Accounts Senior Salary: 35,000 - 40,000 Location: Preston Hours: Monday to Friday, 37.5 hours (hybrid available after probation) Our client, a leading Top 40 Firm is seeking to appoint an experienced Audit & Accounts Senior to its existing team Duties for the Accounts Senior: -prepare statements for sole traders, partnerships and limited companies -assist managers with client audit function -resolve client queries -produce draft computations -produce year end accounts -review work undertaken by junior members of staff -prepare schedules for tax returns -complete VAT returns Experience for the Accounts Senior: -ACCA qualified or studying towards -solid Accountancy Firm experience -experience of Xero -well organised -strong analytical skills -organised and proactive This is an immediate need so if you meet the criteria, click apply and a consultant will be in touch
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo in Lincolnshire and East Midlands areas. This is a bench role, meaning you ll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Referral a Friend Scheme to Refer a Friend Scheme for Support Centre and Club Management roles Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws Applicants must be 18+
Aug 25, 2026
Full time
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo in Lincolnshire and East Midlands areas. This is a bench role, meaning you ll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £50,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Referral a Friend Scheme to Refer a Friend Scheme for Support Centre and Club Management roles Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws Applicants must be 18+
Support Operational Specialist At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. About the opportunity You'lljoin our SMB Fitness & Wellbeing vertical wherewe'vebrought together our Boutique Wellness and Health & Fitness businesses to form a single global vertical serving clients around the world. We provide market-leading software products and payment solutions for fitness studios, gyms, health clubs, leisure centers, and wellness businesses.This positionwill ownthefocus on delivering exceptional customer experiences while expanding ownership of operational and white-glove services. Reporting to the Customer Support Manager,you'llbe responsible fordelivering high-touch operational support services and concierge-level customer experiences forXplorMariana Tek clients. This role specializes in customer business change requests, platform administration,add-onconfiguration, and white-glove services that require exceptional attention to detail, customer advocacy, and ownership. As a member of the Support Operations team, you will serve as the primary owner of operational and administrative customer requests, ensuringaccurateexecution, proactive communication, and exceptional service throughout the customer journey.You'llmanage customer requests from intake through completion whilemaintainingstrong relationships and acting as a trusted advisor for customers navigating business and platform changes. While operational workremainsthe primary focus of the role, Support Operations Specialists are also expected tomaintainproficiencyin front-line support workflows and provide chat support coverage when business needs requireadditionalcapacity. This secondary responsibility helps ensure a seamless customer experience during periods of increased demand, staffing gaps, and customer-impacting events. Success in this role requires strong organizational skills, exceptional attention to detail, outstanding customer communication, and the ability to balance operational project work with support responsibilities whilemaintaininga high standard of service excellence. What You'll Do White-Glove Services Manage customer requests requiring platform configuration or administrative changes. Execute approved account, tenant, branding, and business configuration updates. Support requests related to permissions, integrations, payment configurations, and platform settings. Validate request requirements and ensure changes are completed accurately and efficiently. Maintain ownership of requests through completion while keeping customers informed throughout the process. Customer Project Coordination Coordinate and manage customer operational projects and business change requests. Support ownership transitions, account updates, rebrands, and platform administration activities. Manage multiple concurrent requests whilemaintainingservice quality and operational accuracy. Identifyrisks, dependencies, and potential customer impacts proactively. Ensuretimelycompletion of assigned projects and operational tasks. Customer Communication Serve as the primary point of contact for assigned requests and projects. Set expectationsregardingscope, timelines, and outcomes. Provide proactive updates throughout the request lifecycle. Deliver concierge-level service focused on customer success and satisfaction. Build trust and credibility through consistent communication and ownership. Operational Excellence Follow established operational procedures and quality standards. Ensureall customer interactions and administrative changes are documented accurately. Contribute toprocess improvements and workflow optimization initiatives. Maintain awareness of product changes, operational procedures, and support best practices. Act as an advocate forthe customerexperience byidentifyingrecurring themes and opportunities for improvement. Chat Support Coverage (Secondary Responsibility) Provide chat support coverage during periods of increased volume or reduced front line capacitybased on the Chat Support Workflow.docx Assistwith queue balancing and workload distribution across customer support channels. Support incident-related customer communications whenrequired. Maintainproficiencyin chat support workflows and customer communication standards. Deliver the same high standard of customer service expected across all support channels. Knowledge Management Contribute to internal knowledge base content and process documentation. Identifyopportunities to improve self-service resources and support workflows. Share operationalexpertiseand best practices with team members. Participate in training initiatives and continuous learning opportunities. For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the Newcastle office and the rest working from home. Qualifications What Would Make Me a Good Candidate? Experience in customer support, operations, account management, customer success, ora relatedfield. Strong written and verbal communication skills. Exceptional organizational and time management abilities. Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail. Proven ability to build trust and relationships with customers. Strong problem-solving andcritical-thinkingskills. Experience working within support ticketing or customer management systems. Demonstrated ability to work independently and take ownership of customer outcomes. Preferred Experience supporting SaaS products or software platforms. Boutique fitness, wellness, or health club industry experience Experience managing customer-facing operational projects. Familiarity with platform administration, account configuration, or business change management. Experience with Intercom, Salesforce, or similar customer support platforms. What Makes Someone Successful in This Role? Customer-first mindset with a passion for delivering exceptional service. Strong attention to detail and operational accuracy. Ability tomaintaincomposure while managing competing priorities. Proactive communication andownershipmentality. Strong organizational andprojectcoordinationskills. Adaptability in a fast-paced environment. Curiosity, continuous learning, and a growth mindset. Commitment to delivering high-quality customer experiences. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Additional Information Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: Paid Parental Leave benefit programs /Commitment to social impact - 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. We also invite you to check out our Candidate FAQs for more information about our recruitment process To learn more about usand our products, please visit EEO and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions.Find our Candidate AI Usage guidelines here. . click apply for full job details
Aug 25, 2026
Full time
Support Operational Specialist At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products. About the opportunity You'lljoin our SMB Fitness & Wellbeing vertical wherewe'vebrought together our Boutique Wellness and Health & Fitness businesses to form a single global vertical serving clients around the world. We provide market-leading software products and payment solutions for fitness studios, gyms, health clubs, leisure centers, and wellness businesses.This positionwill ownthefocus on delivering exceptional customer experiences while expanding ownership of operational and white-glove services. Reporting to the Customer Support Manager,you'llbe responsible fordelivering high-touch operational support services and concierge-level customer experiences forXplorMariana Tek clients. This role specializes in customer business change requests, platform administration,add-onconfiguration, and white-glove services that require exceptional attention to detail, customer advocacy, and ownership. As a member of the Support Operations team, you will serve as the primary owner of operational and administrative customer requests, ensuringaccurateexecution, proactive communication, and exceptional service throughout the customer journey.You'llmanage customer requests from intake through completion whilemaintainingstrong relationships and acting as a trusted advisor for customers navigating business and platform changes. While operational workremainsthe primary focus of the role, Support Operations Specialists are also expected tomaintainproficiencyin front-line support workflows and provide chat support coverage when business needs requireadditionalcapacity. This secondary responsibility helps ensure a seamless customer experience during periods of increased demand, staffing gaps, and customer-impacting events. Success in this role requires strong organizational skills, exceptional attention to detail, outstanding customer communication, and the ability to balance operational project work with support responsibilities whilemaintaininga high standard of service excellence. What You'll Do White-Glove Services Manage customer requests requiring platform configuration or administrative changes. Execute approved account, tenant, branding, and business configuration updates. Support requests related to permissions, integrations, payment configurations, and platform settings. Validate request requirements and ensure changes are completed accurately and efficiently. Maintain ownership of requests through completion while keeping customers informed throughout the process. Customer Project Coordination Coordinate and manage customer operational projects and business change requests. Support ownership transitions, account updates, rebrands, and platform administration activities. Manage multiple concurrent requests whilemaintainingservice quality and operational accuracy. Identifyrisks, dependencies, and potential customer impacts proactively. Ensuretimelycompletion of assigned projects and operational tasks. Customer Communication Serve as the primary point of contact for assigned requests and projects. Set expectationsregardingscope, timelines, and outcomes. Provide proactive updates throughout the request lifecycle. Deliver concierge-level service focused on customer success and satisfaction. Build trust and credibility through consistent communication and ownership. Operational Excellence Follow established operational procedures and quality standards. Ensureall customer interactions and administrative changes are documented accurately. Contribute toprocess improvements and workflow optimization initiatives. Maintain awareness of product changes, operational procedures, and support best practices. Act as an advocate forthe customerexperience byidentifyingrecurring themes and opportunities for improvement. Chat Support Coverage (Secondary Responsibility) Provide chat support coverage during periods of increased volume or reduced front line capacitybased on the Chat Support Workflow.docx Assistwith queue balancing and workload distribution across customer support channels. Support incident-related customer communications whenrequired. Maintainproficiencyin chat support workflows and customer communication standards. Deliver the same high standard of customer service expected across all support channels. Knowledge Management Contribute to internal knowledge base content and process documentation. Identifyopportunities to improve self-service resources and support workflows. Share operationalexpertiseand best practices with team members. Participate in training initiatives and continuous learning opportunities. For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the Newcastle office and the rest working from home. Qualifications What Would Make Me a Good Candidate? Experience in customer support, operations, account management, customer success, ora relatedfield. Strong written and verbal communication skills. Exceptional organizational and time management abilities. Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail. Proven ability to build trust and relationships with customers. Strong problem-solving andcritical-thinkingskills. Experience working within support ticketing or customer management systems. Demonstrated ability to work independently and take ownership of customer outcomes. Preferred Experience supporting SaaS products or software platforms. Boutique fitness, wellness, or health club industry experience Experience managing customer-facing operational projects. Familiarity with platform administration, account configuration, or business change management. Experience with Intercom, Salesforce, or similar customer support platforms. What Makes Someone Successful in This Role? Customer-first mindset with a passion for delivering exceptional service. Strong attention to detail and operational accuracy. Ability tomaintaincomposure while managing competing priorities. Proactive communication andownershipmentality. Strong organizational andprojectcoordinationskills. Adaptability in a fast-paced environment. Curiosity, continuous learning, and a growth mindset. Commitment to delivering high-quality customer experiences. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Additional Information Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: Paid Parental Leave benefit programs /Commitment to social impact - 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. We also invite you to check out our Candidate FAQs for more information about our recruitment process To learn more about usand our products, please visit EEO and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions.Find our Candidate AI Usage guidelines here. . click apply for full job details
Nscale is taking on the hyperscalers by building a vertically integrated GenAI cloud platform. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do. About the role Product Managers at Nscale own the definition, delivery, and ongoing evolution of a part of the Nscale cloud platform. You partner closely with engineering, design, research, and go-to-market teams to translate customer problems and business goals into shippable product outcomes. PMs work across the full breadth of the Nscale cloud, from core infrastructure primitives to managed platform services, developer experience, and internal tools, wherever product leverage is needed. As a Senior Product Manager, you operate at team scope. In this role, you will own a major area of the cloud platform and drive end-to-end projects, from problem framing through launch and iteration, delivered within the EU and tailored to the needs of European customers and regulatory requirements. Equally central to the role is a deep grounding in cloud and platform technologies, with a particular focus on things such as security, compliance, and cryptography, which sit at the heart of how Nscale earns the trust of European customers. What you'll be doing Own the strategy and roadmap for a significant part of the cloud platform within your team. Lead end-to-end, cross-functional projects across the EU, from problem framing through launch, measurement, and iteration. Deliver product outcomes that meet the needs of European customers, including data residency, sovereignty, and regulatory requirements. Embed security, compliance, and cryptography into your product area, ensuring platform technologies meet the highest standards. Drive meaningful ambiguity: clarify unclear problem statements, align stakeholders, and define what "done" looks like. Partner with design and research to shape deep product experiences and validate hypotheses before committing engineering resources. Mentor junior product managers and raise the quality bar for PRDs, reviews, and product decisions across the team. Represent your product area in planning, reviews, and leadership updates. Define and drive the metrics that matter for your area. What you need 5-8 years of product management experience in software or technology, with a track record of owning significant product areas. Strong technical fluency: you can lead discussions with engineering on architecture, trade-offs, and feasibility. Strong familiarity with cloud and platform technologies, with a focus on security, compliance, and cryptography. Demonstrated ability to move from an ambiguous problem space to shipped product outcomes. Experience mentoring or informally leading peers. Excellent written and verbal communication; you can make complex product decisions legible to a broad audience. Nice to haves Degree in computer science, engineering, or a related field, or prior experience as an engineer. Experience in cloud infrastructure, developer platforms, enterprise software, and AI/ML products. Familiarity with the EU technology landscape, including data residency, sovereignty, and regulatory requirements (e.g. GDPR, EU AI Act). Experience operating in high-growth or early-stage environments. Join Nscale as we build a world-class AI cloud platform. If you're excited about owning a meaningful product area and raising the bar for the team around you, we'd love to hear from you! Equal Opportunities StatementWe strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Equal Opportunities StatementWe strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice:Here.
Aug 25, 2026
Full time
Nscale is taking on the hyperscalers by building a vertically integrated GenAI cloud platform. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do. About the role Product Managers at Nscale own the definition, delivery, and ongoing evolution of a part of the Nscale cloud platform. You partner closely with engineering, design, research, and go-to-market teams to translate customer problems and business goals into shippable product outcomes. PMs work across the full breadth of the Nscale cloud, from core infrastructure primitives to managed platform services, developer experience, and internal tools, wherever product leverage is needed. As a Senior Product Manager, you operate at team scope. In this role, you will own a major area of the cloud platform and drive end-to-end projects, from problem framing through launch and iteration, delivered within the EU and tailored to the needs of European customers and regulatory requirements. Equally central to the role is a deep grounding in cloud and platform technologies, with a particular focus on things such as security, compliance, and cryptography, which sit at the heart of how Nscale earns the trust of European customers. What you'll be doing Own the strategy and roadmap for a significant part of the cloud platform within your team. Lead end-to-end, cross-functional projects across the EU, from problem framing through launch, measurement, and iteration. Deliver product outcomes that meet the needs of European customers, including data residency, sovereignty, and regulatory requirements. Embed security, compliance, and cryptography into your product area, ensuring platform technologies meet the highest standards. Drive meaningful ambiguity: clarify unclear problem statements, align stakeholders, and define what "done" looks like. Partner with design and research to shape deep product experiences and validate hypotheses before committing engineering resources. Mentor junior product managers and raise the quality bar for PRDs, reviews, and product decisions across the team. Represent your product area in planning, reviews, and leadership updates. Define and drive the metrics that matter for your area. What you need 5-8 years of product management experience in software or technology, with a track record of owning significant product areas. Strong technical fluency: you can lead discussions with engineering on architecture, trade-offs, and feasibility. Strong familiarity with cloud and platform technologies, with a focus on security, compliance, and cryptography. Demonstrated ability to move from an ambiguous problem space to shipped product outcomes. Experience mentoring or informally leading peers. Excellent written and verbal communication; you can make complex product decisions legible to a broad audience. Nice to haves Degree in computer science, engineering, or a related field, or prior experience as an engineer. Experience in cloud infrastructure, developer platforms, enterprise software, and AI/ML products. Familiarity with the EU technology landscape, including data residency, sovereignty, and regulatory requirements (e.g. GDPR, EU AI Act). Experience operating in high-growth or early-stage environments. Join Nscale as we build a world-class AI cloud platform. If you're excited about owning a meaningful product area and raising the bar for the team around you, we'd love to hear from you! Equal Opportunities StatementWe strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Equal Opportunities StatementWe strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice:Here.
This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with a complex and evolving customer base. What You'll Do: Lead the full EMEA Client Management team, accountable for customer retention, expansion, satisfaction, and growth across the regional client base. Own the team quota, made up of the collective performance of the client management team. Build a high-performance culture focused on net retention, add-ons, upsell opportunities, proactive account coverage, and strong commercial execution. Customer Strategy, Health & Executive Engagement Set the standard for customer engagement, account planning, renewal readiness, and executive-level relationship management across EMEA. Monitor customer health, satisfaction, risk, and escalation themes to ensure early action and clear ownership across the team. Partner directly with team members on strategic customers and escalations to protect revenue, improve outcomes, and strengthen long-term advocacy. Account Coverage, Structure & Operational Discipline Drive consistent account assignment, coverage, and prioritisation across the client base, including reassignment and right-sizing of customer portfolios as the team evolves. Establish leadership rhythms, reporting, and performance routines that give clear visibility into retention, risk, growth, and team execution. Bring structure and scalable processes to a growing team with a complex customer base and changing commercial priorities. Team Leadership, Coaching & Development Lead, coach, and develop a growing EMEA Client Management team through clear expectations, regular one-to-ones, performance conversations, and consistent leadership rhythms. Develop emerging leadership capability within the team, including supporting player-coach roles that combine customer ownership with people leadership responsibilities. Coach the team on consultative customer conversations, renewal and expansion strategies, account planning, prioritisation, and disciplined follow-through. Operational Excellence & Execution Apply strong operational discipline to track performance, outcomes, and key retention and growth metrics for the strategic portfolio. Build scalable processes and routines that support team performance in a fast-paced, high-growth environment. Adapt priorities and processes as business needs evolve while maintaining focus on results. Who You Are: Bachelor's degree in Business or equivalent experience is preferred 8+ years of Account Management, Client Management, Customer Success, or commercial post-sale leadership experience, ideally within SaaS or technology 5+ years leading quota-carrying client management, account management, or customer success teams responsible for retention, expansion, and customer outcomes Strong people leadership experience, with proven ability to coach, structure, and develop a growing team through change Experience operating in fast-paced sales environments with competing priorities Proven success improving net retention, managing customer risk, driving expansion, and strengthening customer satisfaction across a team-owned portfolio Experience with SaaS, technology, EDI, B2B commerce, eCommerce, invoicing, ERP, or supply chain solutions is preferred, but deep industry-specific expertise is not required Passion for driving customer success while achieving revenue goals Comfortable owning a team quota and enabling others to close, renew, expand, and protect customer revenue rather than operating as an individual contributor UK-based or able to work closely with UK and North American stakeholders strongly preferred Strong analytical, troubleshooting, and problem-solving capabilities Excellent relationship-building and executive communication skills Ability to understand and communicate technical concepts at the appropriate level Knowledge of ERP systems such as Microsoft Dynamics, Sage, SAP, or NetSuite (preferred) Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world's leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others. For additional information, visit our website
Aug 25, 2026
Full time
This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with a complex and evolving customer base. What You'll Do: Lead the full EMEA Client Management team, accountable for customer retention, expansion, satisfaction, and growth across the regional client base. Own the team quota, made up of the collective performance of the client management team. Build a high-performance culture focused on net retention, add-ons, upsell opportunities, proactive account coverage, and strong commercial execution. Customer Strategy, Health & Executive Engagement Set the standard for customer engagement, account planning, renewal readiness, and executive-level relationship management across EMEA. Monitor customer health, satisfaction, risk, and escalation themes to ensure early action and clear ownership across the team. Partner directly with team members on strategic customers and escalations to protect revenue, improve outcomes, and strengthen long-term advocacy. Account Coverage, Structure & Operational Discipline Drive consistent account assignment, coverage, and prioritisation across the client base, including reassignment and right-sizing of customer portfolios as the team evolves. Establish leadership rhythms, reporting, and performance routines that give clear visibility into retention, risk, growth, and team execution. Bring structure and scalable processes to a growing team with a complex customer base and changing commercial priorities. Team Leadership, Coaching & Development Lead, coach, and develop a growing EMEA Client Management team through clear expectations, regular one-to-ones, performance conversations, and consistent leadership rhythms. Develop emerging leadership capability within the team, including supporting player-coach roles that combine customer ownership with people leadership responsibilities. Coach the team on consultative customer conversations, renewal and expansion strategies, account planning, prioritisation, and disciplined follow-through. Operational Excellence & Execution Apply strong operational discipline to track performance, outcomes, and key retention and growth metrics for the strategic portfolio. Build scalable processes and routines that support team performance in a fast-paced, high-growth environment. Adapt priorities and processes as business needs evolve while maintaining focus on results. Who You Are: Bachelor's degree in Business or equivalent experience is preferred 8+ years of Account Management, Client Management, Customer Success, or commercial post-sale leadership experience, ideally within SaaS or technology 5+ years leading quota-carrying client management, account management, or customer success teams responsible for retention, expansion, and customer outcomes Strong people leadership experience, with proven ability to coach, structure, and develop a growing team through change Experience operating in fast-paced sales environments with competing priorities Proven success improving net retention, managing customer risk, driving expansion, and strengthening customer satisfaction across a team-owned portfolio Experience with SaaS, technology, EDI, B2B commerce, eCommerce, invoicing, ERP, or supply chain solutions is preferred, but deep industry-specific expertise is not required Passion for driving customer success while achieving revenue goals Comfortable owning a team quota and enabling others to close, renew, expand, and protect customer revenue rather than operating as an individual contributor UK-based or able to work closely with UK and North American stakeholders strongly preferred Strong analytical, troubleshooting, and problem-solving capabilities Excellent relationship-building and executive communication skills Ability to understand and communicate technical concepts at the appropriate level Knowledge of ERP systems such as Microsoft Dynamics, Sage, SAP, or NetSuite (preferred) Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world's leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others. For additional information, visit our website
Ever tried building a tax function that keeps pace with an acquisitive, multi-entity business? Based in our London office and reporting to the Corporate Finance Director within Group Finance, this is an opportunity to take ownership of tax compliance, governance & treasury-related tax matters across one of the UK's largest property services groups. You'll work independently day to day, partnering with senior stakeholders across the business while using external specialist support only where genuinely required. This role sits at the centre of key business decisions. From acquisitions and integrations through to tax risk management, VAT advisory work and process improvement, you'll help ensure the Group remains compliant, commercially informed and positioned to make better decisions through strong tax governance and practical advice. What you'll be doing Taking ownership of the Group's corporation tax & VAT compliance obligations, ensuring accurate filings, reporting & statutory compliance. Managing tax computations, group relief claims, tax disclosures and tax accounting under UK GAAP. Strengthening tax controls, governance frameworks & documentation to reduce risk and improve consistency across multiple entities. Providing commercially focused tax advice that supports business decisions and identifies opportunities to improve tax efficiency. Leading on VAT advisory matters, exemptions, compliance requirements & VAT grouping arrangements. Overseeing property tax matters including SDLT checks, CIS application, capital allowances support & Option to Tax records. Supporting acquisitions by leading the internal tax workstream, reviewing risks, coordinating due diligence activity & integrating new entities into the compliance framework. Managing relationships with HMRC, external advisers & auditors while maintaining a strong compliance profile. Owning key governance processes including the tax risk register, SAO requirements & Corporate Criminal Offence compliance. Driving tax process improvements, enhancing reporting capabilities and building tax awareness across finance & operational teams. What you'll need We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: A recognised tax or accounting qualification such as CTA, ACA or ACCA. Strong experience operating within large, complex listed or PE-backed organisations. Expert knowledge of UK corporate tax, VAT and broader tax governance requirements. The ability to work autonomously, proactively identify risks & opportunities and deliver outcomes with minimal oversight. Strong stakeholder management skills with the confidence to influence senior leaders and explain technical concepts clearly. Experience improving and standardising tax processes across multiple entities while managing competing priorities. Here's what you can look forward to At Lomond Group, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as: Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health Free, confidential counselling through our Employee Assistance Programme Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme Cut your commute's carbon footprint with our Cycle2Work Scheme Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF Competitive base pay benchmarked to market, plus commission & performance bonuses on most roles Recognition for length of service, marked with special days & celebrations A pension scheme to help you build towards retirement Funded professional qualifications to back your development & career growth Regular company socials, because we work hard & socialise even harder We're reviewing applications as they are received. At Lomond Group, we are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and communities and are dedicated to ensuring fair & accessible recruitment practices.
Aug 25, 2026
Full time
Ever tried building a tax function that keeps pace with an acquisitive, multi-entity business? Based in our London office and reporting to the Corporate Finance Director within Group Finance, this is an opportunity to take ownership of tax compliance, governance & treasury-related tax matters across one of the UK's largest property services groups. You'll work independently day to day, partnering with senior stakeholders across the business while using external specialist support only where genuinely required. This role sits at the centre of key business decisions. From acquisitions and integrations through to tax risk management, VAT advisory work and process improvement, you'll help ensure the Group remains compliant, commercially informed and positioned to make better decisions through strong tax governance and practical advice. What you'll be doing Taking ownership of the Group's corporation tax & VAT compliance obligations, ensuring accurate filings, reporting & statutory compliance. Managing tax computations, group relief claims, tax disclosures and tax accounting under UK GAAP. Strengthening tax controls, governance frameworks & documentation to reduce risk and improve consistency across multiple entities. Providing commercially focused tax advice that supports business decisions and identifies opportunities to improve tax efficiency. Leading on VAT advisory matters, exemptions, compliance requirements & VAT grouping arrangements. Overseeing property tax matters including SDLT checks, CIS application, capital allowances support & Option to Tax records. Supporting acquisitions by leading the internal tax workstream, reviewing risks, coordinating due diligence activity & integrating new entities into the compliance framework. Managing relationships with HMRC, external advisers & auditors while maintaining a strong compliance profile. Owning key governance processes including the tax risk register, SAO requirements & Corporate Criminal Offence compliance. Driving tax process improvements, enhancing reporting capabilities and building tax awareness across finance & operational teams. What you'll need We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: A recognised tax or accounting qualification such as CTA, ACA or ACCA. Strong experience operating within large, complex listed or PE-backed organisations. Expert knowledge of UK corporate tax, VAT and broader tax governance requirements. The ability to work autonomously, proactively identify risks & opportunities and deliver outcomes with minimal oversight. Strong stakeholder management skills with the confidence to influence senior leaders and explain technical concepts clearly. Experience improving and standardising tax processes across multiple entities while managing competing priorities. Here's what you can look forward to At Lomond Group, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as: Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health Free, confidential counselling through our Employee Assistance Programme Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme Cut your commute's carbon footprint with our Cycle2Work Scheme Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF Competitive base pay benchmarked to market, plus commission & performance bonuses on most roles Recognition for length of service, marked with special days & celebrations A pension scheme to help you build towards retirement Funded professional qualifications to back your development & career growth Regular company socials, because we work hard & socialise even harder We're reviewing applications as they are received. At Lomond Group, we are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and communities and are dedicated to ensuring fair & accessible recruitment practices.
As a Prudential Risk Manager in Challenger Banking, you'll oversee and manage risk frameworks (specifically ICAAP, RRP) to ensure regulatory compliance and operational efficiency. Your role will focus on identifying, assessing, and mitigating risks to support the organisation's financial stability and strategic goals. Client Details Growth Challenger Bank with Business Lending lines across Mortgages, Loans, Savings, Online Payments with expanding product lines. To embark on Consumer Lending further in next phase. City of London based hq. Enjoyed recent tranche of new funding to boost growth and keep present management team in place for long term. Description Prudential Risk Manager Maintain and enhance the prudential risk framework to ensure compliance with regulatory requirements - own ICAAP and RRP. Access constantly to C-Suite level, so excellent communications skills. Monitor and assess the organisation's risk exposures, offering actionable insights for mitigation (e.g. some horizon scanning/basel 3.1). Prepare and deliver comprehensive reports for senior stakeholders and regulatory bodies. Collaborate with various departments to ensure alignment with risk management policies (e.g. help with ILAAP - not essential to have owned before). Conduct stress testing and scenario analysis to evaluate potential impacts on the organisation. Stay updated on regulatory changes and provide recommendations for necessary adjustments. Support the development of risk training materials for internal teams. Lead or contribute to risk-related projects and initiatives as required. Profile A successful Prudential Risk Manager should have: Strong knowledge of prudential regulations and risk management practices in a Small to Mid sized Bank/Challenger/Disruptor OR may come from Big 4/Top 20 Practice with Prudential Assurance/Consulting for similar clients. ICAAP knowledge front-to-back. Proficiency in analysing financial data and conducting risk assessments (e.g. data mapping exercises). Excellent communication skills for preparing reports and liaising with stakeholders (great comms given this role will have access constantly to C-Suite level). A detail-oriented mindset with strong problem-solving abilities. Relevant professional accounting qualifications or certifications in accounting, finance, or risk management. Job Offer Competitive salary ranging from 80,000 to 90,000, dependent on the level of experience. Generous Benefits Package and enhanced maternity/paternity leave. Competitive bonus scheme. 3x days a week in City of London office, 2x days a week working from home flexibly. Permanent position in a top Challenger Bank. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Aug 25, 2026
Full time
As a Prudential Risk Manager in Challenger Banking, you'll oversee and manage risk frameworks (specifically ICAAP, RRP) to ensure regulatory compliance and operational efficiency. Your role will focus on identifying, assessing, and mitigating risks to support the organisation's financial stability and strategic goals. Client Details Growth Challenger Bank with Business Lending lines across Mortgages, Loans, Savings, Online Payments with expanding product lines. To embark on Consumer Lending further in next phase. City of London based hq. Enjoyed recent tranche of new funding to boost growth and keep present management team in place for long term. Description Prudential Risk Manager Maintain and enhance the prudential risk framework to ensure compliance with regulatory requirements - own ICAAP and RRP. Access constantly to C-Suite level, so excellent communications skills. Monitor and assess the organisation's risk exposures, offering actionable insights for mitigation (e.g. some horizon scanning/basel 3.1). Prepare and deliver comprehensive reports for senior stakeholders and regulatory bodies. Collaborate with various departments to ensure alignment with risk management policies (e.g. help with ILAAP - not essential to have owned before). Conduct stress testing and scenario analysis to evaluate potential impacts on the organisation. Stay updated on regulatory changes and provide recommendations for necessary adjustments. Support the development of risk training materials for internal teams. Lead or contribute to risk-related projects and initiatives as required. Profile A successful Prudential Risk Manager should have: Strong knowledge of prudential regulations and risk management practices in a Small to Mid sized Bank/Challenger/Disruptor OR may come from Big 4/Top 20 Practice with Prudential Assurance/Consulting for similar clients. ICAAP knowledge front-to-back. Proficiency in analysing financial data and conducting risk assessments (e.g. data mapping exercises). Excellent communication skills for preparing reports and liaising with stakeholders (great comms given this role will have access constantly to C-Suite level). A detail-oriented mindset with strong problem-solving abilities. Relevant professional accounting qualifications or certifications in accounting, finance, or risk management. Job Offer Competitive salary ranging from 80,000 to 90,000, dependent on the level of experience. Generous Benefits Package and enhanced maternity/paternity leave. Competitive bonus scheme. 3x days a week in City of London office, 2x days a week working from home flexibly. Permanent position in a top Challenger Bank. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Control Technical Manager (Contract) Duration: 12 Months (Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile The purpose of the Control Technical VP is to work closely with the Control Technical Director to support the execution of the Control Office agenda, including but not limited to: Conducting control validation for specific controls Embedding supervisory control owned by the Control Office Supporting projects with technical control requirements. Developing an approach to monitoring risk culture. Key Responsibilities: Leading and overseeing risk owners, control owners and other relevant senior management within the Department to ensure that (i) all risks are identified, assessed and managed, and (ii) the control environment is robust, comprehensive, and effective. Ensuring robust and comprehensive governance of risk and controls. Providing independent and insightful analysis of the risk and control environment. Leading rigorous investigations of Operational Events to ensure that root cause is identified and solutions to prevent reoccurrence are identified and implemented (where appropriate). Conducting deep dive "Risk Reviews" to assess how robustly and comprehensively risks are mitigated and/or investigate potential weaknesses in the control framework. Driving remediation of weaknesses in the control environment (for example, issues identified by Risk Reviews or Audit findings) Supporting the Control Assurance team in their work to (i) assess the operating effectiveness of controls through control testing, and (ii) assess the effectiveness of risk identification and mitigation through thematic risk reviews. Leading initiatives to assess and enhance the risk culture within the 1LoD. Collaborating with 2LoD on the implementation of risk policy and risk frameworks and assist them in executing their responsibilities to provide oversight of the 1LoD. Supporting and mentoring junior control officers to develop their skills and knowledge in risk management and control environments. Skills & Experience: Risk Management: Extensive understanding of risk management frameworks and control environments. Business Knowledge: Deep knowledge of Commercial and Investment Banking products and services - and the end-to-end processes and infrastructure required to deliver these products and services to customers. Significant experience in identifying and addressing deficiencies in risk management and/or control operation across the full product lifecycle and/or end-to-end processes. Market Best Practice: Strong understanding and awareness of market-standard approaches for risk mitigation and control design and execution. Familiarity with relevant regulation and regulatory expectation across EMEA. Stakeholder Management: Proven ability to build positive working relationships with senior stakeholders (e.g. Department Head), able to become a "trusted advisor" whilst maintaining the ability to provide robust challenge. Communication: Excellent written and verbal communication skills. Able to communicate effectively at all levels of the organisation. Able to convey complex topics simply and to articulate issues in a way that eases decision making and drives action Experience: Extensive experience in a risk management and/or control office function in a major financial institution. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Aug 25, 2026
Contractor
Control Technical Manager (Contract) Duration: 12 Months (Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile The purpose of the Control Technical VP is to work closely with the Control Technical Director to support the execution of the Control Office agenda, including but not limited to: Conducting control validation for specific controls Embedding supervisory control owned by the Control Office Supporting projects with technical control requirements. Developing an approach to monitoring risk culture. Key Responsibilities: Leading and overseeing risk owners, control owners and other relevant senior management within the Department to ensure that (i) all risks are identified, assessed and managed, and (ii) the control environment is robust, comprehensive, and effective. Ensuring robust and comprehensive governance of risk and controls. Providing independent and insightful analysis of the risk and control environment. Leading rigorous investigations of Operational Events to ensure that root cause is identified and solutions to prevent reoccurrence are identified and implemented (where appropriate). Conducting deep dive "Risk Reviews" to assess how robustly and comprehensively risks are mitigated and/or investigate potential weaknesses in the control framework. Driving remediation of weaknesses in the control environment (for example, issues identified by Risk Reviews or Audit findings) Supporting the Control Assurance team in their work to (i) assess the operating effectiveness of controls through control testing, and (ii) assess the effectiveness of risk identification and mitigation through thematic risk reviews. Leading initiatives to assess and enhance the risk culture within the 1LoD. Collaborating with 2LoD on the implementation of risk policy and risk frameworks and assist them in executing their responsibilities to provide oversight of the 1LoD. Supporting and mentoring junior control officers to develop their skills and knowledge in risk management and control environments. Skills & Experience: Risk Management: Extensive understanding of risk management frameworks and control environments. Business Knowledge: Deep knowledge of Commercial and Investment Banking products and services - and the end-to-end processes and infrastructure required to deliver these products and services to customers. Significant experience in identifying and addressing deficiencies in risk management and/or control operation across the full product lifecycle and/or end-to-end processes. Market Best Practice: Strong understanding and awareness of market-standard approaches for risk mitigation and control design and execution. Familiarity with relevant regulation and regulatory expectation across EMEA. Stakeholder Management: Proven ability to build positive working relationships with senior stakeholders (e.g. Department Head), able to become a "trusted advisor" whilst maintaining the ability to provide robust challenge. Communication: Excellent written and verbal communication skills. Able to communicate effectively at all levels of the organisation. Able to convey complex topics simply and to articulate issues in a way that eases decision making and drives action Experience: Extensive experience in a risk management and/or control office function in a major financial institution. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Account Manager - Menswear, Womenswear, Childrenswear, Babywear We have an exciting opportunity for an experienced Account Manager to join a highly successful supplier of menswear, womenswear, childrenswear and babywear working with some of the UK's leading high street retailers. In this customer-facing role, you'll be responsible for managing key retail accounts, building strong, long-term relatio click apply for full job details
Aug 25, 2026
Full time
Account Manager - Menswear, Womenswear, Childrenswear, Babywear We have an exciting opportunity for an experienced Account Manager to join a highly successful supplier of menswear, womenswear, childrenswear and babywear working with some of the UK's leading high street retailers. In this customer-facing role, you'll be responsible for managing key retail accounts, building strong, long-term relatio click apply for full job details
Finance Manager Location: Just Outside Leominster (Office-Based) Salary: Up to £65,000 Ready to take ownership of a finance function in a growing and evolving manufacturing environment? This is an opportunity to step into a highly visible Finance Manager role where you'll influence operational performance, support strategic decision-making, and play a key part in a business focused on sustainability and resource recovery. Our client is a well-established organisation operating within the manufacturing sector. They are seeking a commercially minded Finance Manager to partner with operations and senior leadership, driving financial performance across a complex production environment. The Role Reporting into the Financial Controller, you'll have overall responsibility for the site's financial management, reporting, forecasting and commercial analysis. This is a hands-on role requiring strong financial control alongside the ability to provide meaningful insight to operational stakeholders. Key Responsibilities Include: Leading the month-end close process and production of management accounts Ownership of budgeting, forecasting and financial modelling Delivering board packs, KPI reporting and performance analysis Managing product costing and manufacturing finance reporting Analysing margins, profitability and operational performance Overseeing inventory control, stock reconciliations and working capital management Supporting capital expenditure projects and engineering spend governance Producing scenario analysis and business cases to support strategic decisions Driving financial controls and ensuring compliance with group policies Working closely with operational, commercial and engineering teams to improve profitability and performance About You We're looking for a qualified finance professional who enjoys being close to operations and can translate financial data into actionable business insight. You'll ideally have: ACA, ACCA or CIMA qualification Experience within manufacturing, production, engineering, recycling or a similar operational environment Strong budgeting, forecasting and management reporting experience A solid understanding of product costing and stock control Advanced Excel skills and experience working with ERP systems Excellent stakeholder management and business partnering capabilities A proactive and commercial approach to problem solving What's on Offer? Salary up to £65,000 A key leadership role with significant autonomy and visibility Opportunity to influence business performance and strategic direction Stable and growing business operating within an exciting sustainability-focused sector Office-based role just outside Leominster If you're a commercially focused Finance Manager looking for a role where you can genuinely make an impact, we'd love to hear from you. Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion. Thank you for taking the time to apply.
Aug 25, 2026
Full time
Finance Manager Location: Just Outside Leominster (Office-Based) Salary: Up to £65,000 Ready to take ownership of a finance function in a growing and evolving manufacturing environment? This is an opportunity to step into a highly visible Finance Manager role where you'll influence operational performance, support strategic decision-making, and play a key part in a business focused on sustainability and resource recovery. Our client is a well-established organisation operating within the manufacturing sector. They are seeking a commercially minded Finance Manager to partner with operations and senior leadership, driving financial performance across a complex production environment. The Role Reporting into the Financial Controller, you'll have overall responsibility for the site's financial management, reporting, forecasting and commercial analysis. This is a hands-on role requiring strong financial control alongside the ability to provide meaningful insight to operational stakeholders. Key Responsibilities Include: Leading the month-end close process and production of management accounts Ownership of budgeting, forecasting and financial modelling Delivering board packs, KPI reporting and performance analysis Managing product costing and manufacturing finance reporting Analysing margins, profitability and operational performance Overseeing inventory control, stock reconciliations and working capital management Supporting capital expenditure projects and engineering spend governance Producing scenario analysis and business cases to support strategic decisions Driving financial controls and ensuring compliance with group policies Working closely with operational, commercial and engineering teams to improve profitability and performance About You We're looking for a qualified finance professional who enjoys being close to operations and can translate financial data into actionable business insight. You'll ideally have: ACA, ACCA or CIMA qualification Experience within manufacturing, production, engineering, recycling or a similar operational environment Strong budgeting, forecasting and management reporting experience A solid understanding of product costing and stock control Advanced Excel skills and experience working with ERP systems Excellent stakeholder management and business partnering capabilities A proactive and commercial approach to problem solving What's on Offer? Salary up to £65,000 A key leadership role with significant autonomy and visibility Opportunity to influence business performance and strategic direction Stable and growing business operating within an exciting sustainability-focused sector Office-based role just outside Leominster If you're a commercially focused Finance Manager looking for a role where you can genuinely make an impact, we'd love to hear from you. Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion. Thank you for taking the time to apply.
Finance Systems Manager - Oracle EPM Location: London (Hybrid) Permanent SystemsAccountants is partnering with a leading global organisation to recruit a Finance Systems Manager to join its Group Finance function. This is a fantastic opportunity for a finance systems professional with strong financial consolidation, reporting, and governance experience in Oracle FCCS and take ownership of a critical finance applications landscape. The successful candidate will act as the business owner for a portfolio of finance applications across the Record-to-Report process in Oracle EPM, driving operational excellence, system optimisation, user adoption, data quality, and continuous improvement. Working closely with Finance, IT, Data, and Process teams, you will play a key role in ensuring finance systems deliver maximum business value across a global organisation. Key Responsibilities Finance Systems Ownership & Support Lead the day-to-day management of key finance applications, ensuring excellent service delivery and operational performance. Act as the primary functional contact for finance users, providing expert guidance and managing escalations. Drive system enhancements, process automation initiatives, and continuous improvement activities. Define business requirements and functional specifications for new developments and enhancements. Coordinate testing activities, including UAT planning and execution. Manage system access, controls, compliance requirements, and licence optimisation. Data Governance & Quality Own and promote data quality standards across finance systems. Develop monitoring processes and controls to ensure accuracy and integrity of financial data. Collaborate with Finance, Data, and IT stakeholders to improve data structures, financial hierarchies, and reporting dimensions. Support governance initiatives relating to chart of accounts, master data, and reporting structures. Projects & Change Management Lead finance systems projects from inception through to delivery. Coordinate cross-functional teams, manage project scope, timelines, testing, and stakeholder engagement. Support finance transformation initiatives and implementation of new functionality or applications. Training & User Adoption Develop and maintain training materials, learning pathways, and support documentation. Deliver training sessions to new and existing users. Analyse support trends and proactively address recurring issues through education and process improvement. Reporting & Analytics Support the development of financial reports, dashboards, and self-service analytics capabilities. Collaborate with finance stakeholders to enhance reporting effectiveness and business insight. Candidate Profile We are interested in speaking with candidates who possess: Strong experience managing Finance Systems within a global environment. Experience with financial consolidation, close, reconciliation, reporting, or record-to-report processes. Hands-on experience supporting enterprise finance applications such as Oracle FCCS, ARCS, TRCS, Narrative Reporting, or similar EPM solutions. Strong understanding of accounting, financial reporting, and finance operations. Experience gathering requirements and translating business needs into system solutions. Proven project management and stakeholder management skills. Excellent analytical skills with a focus on data quality and governance. Experience working across international and multicultural business environments. The ability to communicate effectively with both technical and non-technical stakeholders.
Aug 25, 2026
Full time
Finance Systems Manager - Oracle EPM Location: London (Hybrid) Permanent SystemsAccountants is partnering with a leading global organisation to recruit a Finance Systems Manager to join its Group Finance function. This is a fantastic opportunity for a finance systems professional with strong financial consolidation, reporting, and governance experience in Oracle FCCS and take ownership of a critical finance applications landscape. The successful candidate will act as the business owner for a portfolio of finance applications across the Record-to-Report process in Oracle EPM, driving operational excellence, system optimisation, user adoption, data quality, and continuous improvement. Working closely with Finance, IT, Data, and Process teams, you will play a key role in ensuring finance systems deliver maximum business value across a global organisation. Key Responsibilities Finance Systems Ownership & Support Lead the day-to-day management of key finance applications, ensuring excellent service delivery and operational performance. Act as the primary functional contact for finance users, providing expert guidance and managing escalations. Drive system enhancements, process automation initiatives, and continuous improvement activities. Define business requirements and functional specifications for new developments and enhancements. Coordinate testing activities, including UAT planning and execution. Manage system access, controls, compliance requirements, and licence optimisation. Data Governance & Quality Own and promote data quality standards across finance systems. Develop monitoring processes and controls to ensure accuracy and integrity of financial data. Collaborate with Finance, Data, and IT stakeholders to improve data structures, financial hierarchies, and reporting dimensions. Support governance initiatives relating to chart of accounts, master data, and reporting structures. Projects & Change Management Lead finance systems projects from inception through to delivery. Coordinate cross-functional teams, manage project scope, timelines, testing, and stakeholder engagement. Support finance transformation initiatives and implementation of new functionality or applications. Training & User Adoption Develop and maintain training materials, learning pathways, and support documentation. Deliver training sessions to new and existing users. Analyse support trends and proactively address recurring issues through education and process improvement. Reporting & Analytics Support the development of financial reports, dashboards, and self-service analytics capabilities. Collaborate with finance stakeholders to enhance reporting effectiveness and business insight. Candidate Profile We are interested in speaking with candidates who possess: Strong experience managing Finance Systems within a global environment. Experience with financial consolidation, close, reconciliation, reporting, or record-to-report processes. Hands-on experience supporting enterprise finance applications such as Oracle FCCS, ARCS, TRCS, Narrative Reporting, or similar EPM solutions. Strong understanding of accounting, financial reporting, and finance operations. Experience gathering requirements and translating business needs into system solutions. Proven project management and stakeholder management skills. Excellent analytical skills with a focus on data quality and governance. Experience working across international and multicultural business environments. The ability to communicate effectively with both technical and non-technical stakeholders.
Baltic Recruitment Services Ltd
Washington, Tyne And Wear
Baltic Recruitment is a leading North-East based recruitment and staffing provider to multi-sector SME and Blue-Chip clients. We are currently looking to appoint a full time Senior Onsite Account Manager to work within our temporary division. Baltic Recruitment work within the Automotive & Manufacturing, Engineering & Technical, Warehouse & Distribution, Commercial & Operational, Education & Traini click apply for full job details
Aug 25, 2026
Full time
Baltic Recruitment is a leading North-East based recruitment and staffing provider to multi-sector SME and Blue-Chip clients. We are currently looking to appoint a full time Senior Onsite Account Manager to work within our temporary division. Baltic Recruitment work within the Automotive & Manufacturing, Engineering & Technical, Warehouse & Distribution, Commercial & Operational, Education & Traini click apply for full job details
Financial Ombudsman is recruiting a Financial Accounting Manager in London Docklands for a permanent, hybrid role. The job leads the financial accounting function, ensures robust controls, and delivers accurate statutory reporting with auditors and tax compliance. You will oversee month-end close, cashflow and investments, and drive improvements in processes using automation and analytics while deputising for the Financial Controller when required.
Aug 25, 2026
Full time
Financial Ombudsman is recruiting a Financial Accounting Manager in London Docklands for a permanent, hybrid role. The job leads the financial accounting function, ensures robust controls, and delivers accurate statutory reporting with auditors and tax compliance. You will oversee month-end close, cashflow and investments, and drive improvements in processes using automation and analytics while deputising for the Financial Controller when required.
Overview People. Initiative. Pride. We see more than just service. HR Advisor Location: Baltic Works, South Shore Road, Gateshead, NE8 3AE Working hours: 20 to 25 hours per week, working pattern open to discussion Contract: Fixed Term to 30th April 2027 Flexible working: Hybrid working available Robertson Facilities Management (RFM) provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including education, healthcare, emergency services and commercial, assuring our customers of high-quality, best value and a sustainable approach. RFM has grown significantly since its inception in 1999, with a turnover of £181m for FY2025 and employs more than 1500 people. We are now on a growth trajectory, with ambitious plans to grow the business to £300m turnover by 2030. Our plans for growth require RFM to 'make the market', and to be at the forefront of high value opportunities in the FM marketplace. Your new role What you'll do: As an HR Advisor with Robertson Facilities Management, you'll work as part of a small, dedicated team to provide an efficient and friendly HR service to your relevant business area(s). Our stakeholders vary across several sites and client contracts, so no two days will be the same as you directly support our people and people leaders. Key responsibilities: Deliver an effective HR service to assigned business areas, supporting People Leaders to understand and implement policies and procedures in line with best practice in people management Build effective working relationships with internal stakeholders Liaise closely with business leaders and managers to monitor HR practices, ensure compliance, and provide professional advice and guidance Support the delivery of projects aligned to the People Strategy and Plan to help move the HR agenda forward Support the development and implementation of HR policies and processes, including, but not limited to, disciplinary and grievance, performance management, absence management, redundancy, TUPE and onboarding Represent the HR department at relevant business meetings Work in partnership with the L&D Advisor to ensure People Leaders receive appropriate support and guidance across all aspects of the RFM employee lifecycle Provide effective employee relations case management across the region, supporting People Leaders with sensitive and confidential matters including attendance, performance management, grievance, disciplinary, restructures, redundancies and re-evaluation of posts, in line with policies, procedures and best practice Manage maternity, paternity, adoption and flexible working requests for RFM business units Support the wider RFM HR Team with TUPE programmes, including preparation, consultation and ensuring the relevant legislation is complied with, both at bid stage and throughout the process. Work with trade unions and contract partners as appropriate at all stages of the process Advise on changes to employees' terms and conditions, maintain People Platform records, and notify the relevant departments of any changes Contribute to operational reports on topics such as employee engagement, sickness absence and turnover, analysing trends and highlighting improvement opportunities to the HR Business Partner and SLT Ensure DBS/PVG checks are completed where required and that a database is maintained, outlining DBS/PVG numbers and expiry dates. Complete risk assessments where appropriate, escalating areas of risk accordingly. Advise managers on the correct DBS/PVG process and requirements, ensuring renewals are completed in a timely manner Respond to requests for information from Bid Teams across Robertson Group companies Who we're looking for: Previous experience in a HR advisory role is essential HR Degree or equivalent Member of the Chartered Institute of Personnel and Development, or willing to work towards membership Planning/prioritising and time-management skills Excellent communication and interpersonal skills Excellent negotiating and mediation skills with the ability to cope under pressure Full UK driving licence and willingness to travel TUPE experience would be advantageous Full UK Driving Licence and a willingness to travel within North England is required. What's in it for me Working the Robertson Way Joining us isn't just about seeing things our way. It's also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here's what that means We listen Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard. We are professional Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver. We take responsibility Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters. We are determined to succeed Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit. We are one team We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson. What's in it for you? In addition to the competitive annual salary, we offer a wide range of rewards and benefits including: Car allowance 33 days annual leave (pro rata to part time) Private Healthcare Private pension Life assurance Cycle to Work scheme Rewards platform for discounts with retailers, supermarkets, restaurants and more Annual flu vaccine Free Health & Wellbeing advice When it comes to diversity and inclusion, we see things differently at Robertson. We're a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That's why we're working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Aug 25, 2026
Full time
Overview People. Initiative. Pride. We see more than just service. HR Advisor Location: Baltic Works, South Shore Road, Gateshead, NE8 3AE Working hours: 20 to 25 hours per week, working pattern open to discussion Contract: Fixed Term to 30th April 2027 Flexible working: Hybrid working available Robertson Facilities Management (RFM) provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including education, healthcare, emergency services and commercial, assuring our customers of high-quality, best value and a sustainable approach. RFM has grown significantly since its inception in 1999, with a turnover of £181m for FY2025 and employs more than 1500 people. We are now on a growth trajectory, with ambitious plans to grow the business to £300m turnover by 2030. Our plans for growth require RFM to 'make the market', and to be at the forefront of high value opportunities in the FM marketplace. Your new role What you'll do: As an HR Advisor with Robertson Facilities Management, you'll work as part of a small, dedicated team to provide an efficient and friendly HR service to your relevant business area(s). Our stakeholders vary across several sites and client contracts, so no two days will be the same as you directly support our people and people leaders. Key responsibilities: Deliver an effective HR service to assigned business areas, supporting People Leaders to understand and implement policies and procedures in line with best practice in people management Build effective working relationships with internal stakeholders Liaise closely with business leaders and managers to monitor HR practices, ensure compliance, and provide professional advice and guidance Support the delivery of projects aligned to the People Strategy and Plan to help move the HR agenda forward Support the development and implementation of HR policies and processes, including, but not limited to, disciplinary and grievance, performance management, absence management, redundancy, TUPE and onboarding Represent the HR department at relevant business meetings Work in partnership with the L&D Advisor to ensure People Leaders receive appropriate support and guidance across all aspects of the RFM employee lifecycle Provide effective employee relations case management across the region, supporting People Leaders with sensitive and confidential matters including attendance, performance management, grievance, disciplinary, restructures, redundancies and re-evaluation of posts, in line with policies, procedures and best practice Manage maternity, paternity, adoption and flexible working requests for RFM business units Support the wider RFM HR Team with TUPE programmes, including preparation, consultation and ensuring the relevant legislation is complied with, both at bid stage and throughout the process. Work with trade unions and contract partners as appropriate at all stages of the process Advise on changes to employees' terms and conditions, maintain People Platform records, and notify the relevant departments of any changes Contribute to operational reports on topics such as employee engagement, sickness absence and turnover, analysing trends and highlighting improvement opportunities to the HR Business Partner and SLT Ensure DBS/PVG checks are completed where required and that a database is maintained, outlining DBS/PVG numbers and expiry dates. Complete risk assessments where appropriate, escalating areas of risk accordingly. Advise managers on the correct DBS/PVG process and requirements, ensuring renewals are completed in a timely manner Respond to requests for information from Bid Teams across Robertson Group companies Who we're looking for: Previous experience in a HR advisory role is essential HR Degree or equivalent Member of the Chartered Institute of Personnel and Development, or willing to work towards membership Planning/prioritising and time-management skills Excellent communication and interpersonal skills Excellent negotiating and mediation skills with the ability to cope under pressure Full UK driving licence and willingness to travel TUPE experience would be advantageous Full UK Driving Licence and a willingness to travel within North England is required. What's in it for me Working the Robertson Way Joining us isn't just about seeing things our way. It's also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here's what that means We listen Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard. We are professional Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver. We take responsibility Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters. We are determined to succeed Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit. We are one team We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson. What's in it for you? In addition to the competitive annual salary, we offer a wide range of rewards and benefits including: Car allowance 33 days annual leave (pro rata to part time) Private Healthcare Private pension Life assurance Cycle to Work scheme Rewards platform for discounts with retailers, supermarkets, restaurants and more Annual flu vaccine Free Health & Wellbeing advice When it comes to diversity and inclusion, we see things differently at Robertson. We're a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That's why we're working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Regional Account Manager (Medical Equipment) £45,000 - £55,000 + Company Benefits + Company Car + Fuel Card + Training + Company Bonus Birmingham - Remote / Midland & South patch Are you an account manager or similar from a medical equipment background looking to join an expanding, independent medical equipment company where you will provide bespoke solutions across a national patch receive ongoing click apply for full job details
Aug 25, 2026
Full time
Regional Account Manager (Medical Equipment) £45,000 - £55,000 + Company Benefits + Company Car + Fuel Card + Training + Company Bonus Birmingham - Remote / Midland & South patch Are you an account manager or similar from a medical equipment background looking to join an expanding, independent medical equipment company where you will provide bespoke solutions across a national patch receive ongoing click apply for full job details
