Chartered Surveyor Job in Watford, Hertfordshire Chartered Surveyor job in Watford, with our client who is an award-winning Chartered Surveying Practice and commercial property expert. The role will be working across mainly Hertfordshire, Buckinghamshire and Bedfordshire for commercial clients. Offering a salary of between 50,000 - 65,000 + Commission. Established in the early 2000s, our client offers an extensive range of services and advice to tenants, landlords, investors, funders and developers from both the public and private sector, their current client base consists of offices, warehouses, business parks, retail, shopping centres and hotels. This role will involve a variety of general practice surveying duties to include lease advisory, rent review, valuation and general property consultancy. To be considered you must be MRICS qualified and have experience working at a senior level within commercial property. Role & Responsibilities - Offering advice and professional services to client across Hertfordshire, Buckinghamshire and Bedfordshire (in addition to some national travel for national clients) - Working with existing clients on lease advisory and valuation instructions - Valuations and development appraisals with due diligence for loan, acquisition and account purposes - Develop the fee income of the lease advisory and valuation elements of the business - Confidence in dealing with colleagues and clients, at all levels - Maintain and grow existing client relationships, and generate new business opportunities. Required Skills & Experience - MRICS - Must have experience working for a commercial property practice/agency at a senior level - Strong experience in lease advisory services - Strong desire to succeed and to build individual knowledge and expertise within a specific market - Confidence in dealing with colleagues and clients, at all levels - Excellent business development/networking skills - UK Driving Licence and own vehicle. What you get back - Salary of 50,000 - 65,000 DOE - Commission - 25 days holiday + Birthday + Christmas + Bank Holidays - 45p per mile / Public Travel Expenses - Hybrid Working (3 days office and 2 days working from home/client visits) - RICS Fees Paid - Regular social events and corporate events. Apply If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website. Referral Did you know we run a referral scheme? We pay a 1000 referral bonus if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest. Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period. Chartered Surveyor Job in Watford - Your Property Recruitment Specialists (Recruiter: Oliver Charlton Job Ref: 15200)
Jul 18, 2025
Full time
Chartered Surveyor Job in Watford, Hertfordshire Chartered Surveyor job in Watford, with our client who is an award-winning Chartered Surveying Practice and commercial property expert. The role will be working across mainly Hertfordshire, Buckinghamshire and Bedfordshire for commercial clients. Offering a salary of between 50,000 - 65,000 + Commission. Established in the early 2000s, our client offers an extensive range of services and advice to tenants, landlords, investors, funders and developers from both the public and private sector, their current client base consists of offices, warehouses, business parks, retail, shopping centres and hotels. This role will involve a variety of general practice surveying duties to include lease advisory, rent review, valuation and general property consultancy. To be considered you must be MRICS qualified and have experience working at a senior level within commercial property. Role & Responsibilities - Offering advice and professional services to client across Hertfordshire, Buckinghamshire and Bedfordshire (in addition to some national travel for national clients) - Working with existing clients on lease advisory and valuation instructions - Valuations and development appraisals with due diligence for loan, acquisition and account purposes - Develop the fee income of the lease advisory and valuation elements of the business - Confidence in dealing with colleagues and clients, at all levels - Maintain and grow existing client relationships, and generate new business opportunities. Required Skills & Experience - MRICS - Must have experience working for a commercial property practice/agency at a senior level - Strong experience in lease advisory services - Strong desire to succeed and to build individual knowledge and expertise within a specific market - Confidence in dealing with colleagues and clients, at all levels - Excellent business development/networking skills - UK Driving Licence and own vehicle. What you get back - Salary of 50,000 - 65,000 DOE - Commission - 25 days holiday + Birthday + Christmas + Bank Holidays - 45p per mile / Public Travel Expenses - Hybrid Working (3 days office and 2 days working from home/client visits) - RICS Fees Paid - Regular social events and corporate events. Apply If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website. Referral Did you know we run a referral scheme? We pay a 1000 referral bonus if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest. Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period. Chartered Surveyor Job in Watford - Your Property Recruitment Specialists (Recruiter: Oliver Charlton Job Ref: 15200)
A London-based university is seeking a HR Policy Advisor for a 12-month maternity cover. Your new company A London-based university is seeking a HR Policy Advisor for a 12-month maternity cover. Your new role The Human Resources Division supports all people management activities across the school and is committed to delivering high-quality and customer-focused services. Reporting to the Director, HR Policy and Employee Relations, this post is responsible for maintaining existing HR policies and contributing to the development of new policy in consultation with a wide range of HR colleagues and stakeholders across the School. This role also supports the development and implementation of key employee engagement and wellbeing projects. This includes playing an important role in developing and implementing initiatives and actions that emerge from staff feedback and annual benchmark reports. The post-holder will present a positive and efficient image of the Human Resources Division, working collaboratively with colleagues inside and outside the Division in order to deliver high-quality solutions that contribute towards the School's strategic agenda.Key responsibilities will include: Policy Development: To stay informed of new legislative developments and ensure that appropriate revisions to HR policy are made accordingly, as well as working with the Director, HR Policy and Employee Relations to ensure that the wider HR Division is aware of the changes. To undertake appropriate policy benchmarking across the sector and with other leading organisations (both public and private). To support in ensuring that the university has a set of up-to-date and appropriate HR / employment policies and that these are accessible to staff and line managers, maintaining a regular programme of monitoring, review and improvement. To contribute to the development of discussion papers, with appropriate recommendations, for consideration by the HR Management Board, School Management Committee (SMC) and trade unions. To effectively engage and consult with appropriate representatives of the staff community in the development of HR/employment policies. To work collaboratively with other HR colleagues (e.g. HR Partners, Organisational Learning) to develop effective communication strategies to ensure that LSE policies are well communicated and widely understood. Employee Engagement Projects To co-ordinate (i.e. arranging meetings, formulating the agenda, taking minutes and monitoring and following up on resulting actions) and / or participate in a number of internal working groups and consultative forums with trade union members, HR colleagues and managers around the school. To support ongoing activities relating to staff engagement and wellbeing, e.g. related projects, events and initiatives. To produce draft reports and initial analyses to support the development of new projects and initiatives. To support the Director, HR Policy and Employee Relations in monitoring the progress of both individual projects and progress against over-arching action plans, e.g. the School's Gender Pay Gap report. To take on the role of Data Lead for the HR Policy Team, supporting with developing the reporting and analytics roadmap, refining the data model to enable better use of available data and providing feedback on data quality issues.To liaise with the Information and Systems team, and other relevant colleagues as required, to produce timely and accurate management information to support project and development work within the team. To plan, organise and communicate the school's annual flu vaccination clinics, liaising with external and internal stakeholders, to ensure that this runs effectively. To complete annual benchmarking reports, developing and implementing action plans based on feedback. What you'll need to succeed Previous experience of working in a large HR department supporting a complex and diverse organisationCan demonstrate a sound knowledge of UK employment legislation and HR good practice, with experience of advising colleagues and managers on HR policy and procedureExperience of developing or contributing to HR policies across a range of topicsExcellent knowledge of Microsoft Office: Word, Excel, PowerPoint and OutlookExperience of servicing committees and/or organising eventsExperience of producing accurate minutes and/or meeting notesAbility to communicate in a diplomatic, tactful and courteous manner with a wide variety of people, at all levels, in the most appropriate formatExcellent written skills i.e. ability to produce clear and professional policy, procedure and guidance documentsAbility to exercise discretion and deal professionally with confidential and/or politically sensitive informationEvidence of effectively understanding large amounts of moderately complex information and compiling succinct summariesThe ability to undertake research from a wide range of sources, using a range of techniques to gather and analyse relevant information.Previous experience within the Higher Education sector would be an advantage.What you'll get in return A hybrid-working pattern: 2 days a week in the office, 3 days working from home A salary of between £42,679 and £51,000- depending on experience. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Jul 17, 2025
Full time
A London-based university is seeking a HR Policy Advisor for a 12-month maternity cover. Your new company A London-based university is seeking a HR Policy Advisor for a 12-month maternity cover. Your new role The Human Resources Division supports all people management activities across the school and is committed to delivering high-quality and customer-focused services. Reporting to the Director, HR Policy and Employee Relations, this post is responsible for maintaining existing HR policies and contributing to the development of new policy in consultation with a wide range of HR colleagues and stakeholders across the School. This role also supports the development and implementation of key employee engagement and wellbeing projects. This includes playing an important role in developing and implementing initiatives and actions that emerge from staff feedback and annual benchmark reports. The post-holder will present a positive and efficient image of the Human Resources Division, working collaboratively with colleagues inside and outside the Division in order to deliver high-quality solutions that contribute towards the School's strategic agenda.Key responsibilities will include: Policy Development: To stay informed of new legislative developments and ensure that appropriate revisions to HR policy are made accordingly, as well as working with the Director, HR Policy and Employee Relations to ensure that the wider HR Division is aware of the changes. To undertake appropriate policy benchmarking across the sector and with other leading organisations (both public and private). To support in ensuring that the university has a set of up-to-date and appropriate HR / employment policies and that these are accessible to staff and line managers, maintaining a regular programme of monitoring, review and improvement. To contribute to the development of discussion papers, with appropriate recommendations, for consideration by the HR Management Board, School Management Committee (SMC) and trade unions. To effectively engage and consult with appropriate representatives of the staff community in the development of HR/employment policies. To work collaboratively with other HR colleagues (e.g. HR Partners, Organisational Learning) to develop effective communication strategies to ensure that LSE policies are well communicated and widely understood. Employee Engagement Projects To co-ordinate (i.e. arranging meetings, formulating the agenda, taking minutes and monitoring and following up on resulting actions) and / or participate in a number of internal working groups and consultative forums with trade union members, HR colleagues and managers around the school. To support ongoing activities relating to staff engagement and wellbeing, e.g. related projects, events and initiatives. To produce draft reports and initial analyses to support the development of new projects and initiatives. To support the Director, HR Policy and Employee Relations in monitoring the progress of both individual projects and progress against over-arching action plans, e.g. the School's Gender Pay Gap report. To take on the role of Data Lead for the HR Policy Team, supporting with developing the reporting and analytics roadmap, refining the data model to enable better use of available data and providing feedback on data quality issues.To liaise with the Information and Systems team, and other relevant colleagues as required, to produce timely and accurate management information to support project and development work within the team. To plan, organise and communicate the school's annual flu vaccination clinics, liaising with external and internal stakeholders, to ensure that this runs effectively. To complete annual benchmarking reports, developing and implementing action plans based on feedback. What you'll need to succeed Previous experience of working in a large HR department supporting a complex and diverse organisationCan demonstrate a sound knowledge of UK employment legislation and HR good practice, with experience of advising colleagues and managers on HR policy and procedureExperience of developing or contributing to HR policies across a range of topicsExcellent knowledge of Microsoft Office: Word, Excel, PowerPoint and OutlookExperience of servicing committees and/or organising eventsExperience of producing accurate minutes and/or meeting notesAbility to communicate in a diplomatic, tactful and courteous manner with a wide variety of people, at all levels, in the most appropriate formatExcellent written skills i.e. ability to produce clear and professional policy, procedure and guidance documentsAbility to exercise discretion and deal professionally with confidential and/or politically sensitive informationEvidence of effectively understanding large amounts of moderately complex information and compiling succinct summariesThe ability to undertake research from a wide range of sources, using a range of techniques to gather and analyse relevant information.Previous experience within the Higher Education sector would be an advantage.What you'll get in return A hybrid-working pattern: 2 days a week in the office, 3 days working from home A salary of between £42,679 and £51,000- depending on experience. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Job Description Are you a visionary and strategic leader with the drive to shape, influence, and deliver transformative change across a diverse portfolio of responsibilities? As Director General for Communities at the Scottish Government, you will lead a dynamic team of seven Directors, Agency Chief Executive, Agency Chief Operating Officer and Chief Social Policy Advisor. Your leadership will foster an inclusive culture where diverse talent thrives, while enhancing the visibility and accessibility of the organisation to external stakeholders. This role involves close collaboration with Cabinet Secretaries and Ministers, ensuring your DG area provides exemplary civil service support. You will lead on problem-solving, cross-government collaboration, and the orchestration of major programmes. As a key driver of the Government's top priorities, you will oversee transformational change initiatives, major portfolio projects, and the corporate Performance Delivery Framework - ensuring effective delivery, strong performance, and meaningful outcomes across the DG family. In line with your DG colleagues, you will have specific corporate roles, including acting as a Champion of our diversity and inclusion agenda. You will also be a member of the Corporate Board, which brings together the Executive Team with our Non-Executive Directors, and you will also play a key leadership role in our wider Corporate Governance System. Responsibilities Reporting directly to the Permanent Secretary, you will: Provide strategic leadership in coordinating and fostering collaboration across the Scottish Government and with external partners to effectively implement actions to enable the eradication of child poverty, ensuring successful delivery of targeted interventions. Have responsibility for a number of Director-level reports and will be responsible for approximately 1250 staff and a budget of £22bn. Oversee seven Public Bodies and Executive Agencies including Social Security Scotland who deliver 15 benefits to eligible applicants in Scotland. Provide direct support to the Cabinet Secretaries for Social Justice; Housing and Finance and Local Government, First Minister and Cabinet. Be recognised as a senior leader and role model, cutting through silos and organisational boundaries in developing leadership capacity and aligning resources in support of the National Performance Framework. Make a visible commitment to developing a high performing Director General family with a strong, inclusive, positive working culture. Lead on local government finance, relations and the Verity House Agreement. Deliver the ambition set out in the Housing to 2040 strategy including supporting the delivery of the Affordable Housing Supply Programme and the overall Scottish Governments response to the Housing Emergency Drive forward work to address some of the most pressing and pivotal societal issues in Scotland. Key Priority Areas Your primary focus will be to provide assurance to Ministers around the delivery of several key priorities. The Government's focus on tackling child poverty, improving public services and growing the economy are key to the role. Eradicating Child Poverty: The Child Poverty Delivery Plan Investing in the Third Sector and enabling Financial Wellbeing in households and Communities Delivering Carer Support Payment and launch Carer's Additional Person Payment Scottish Child Payment Investing in Housing and preventing Homelessness Improving Public Services: Strengthening implementation of Human Rights Implementing Equally Safe Delivery plan to prevent and eradicate violence against women and girls Delivering our Disability Equality Plan Working with third sector to embed anti-racism and advance the Race Equality Framework Growing the Economy: Delivering the Affordable Housing Supply Programme Success Profile It is essential that you can provide evidence in your application of the professional experience and skills required for this role. In addition, candidates applying for roles with the government agencies and public bodies in Scotland are assessed in line with the Success Profiles framework that is used across the Civil Service. This means that as well as evidencing the professional experience and skills you will also be expected to evidence behaviours at the level required for this Senior Civil Service role. Experience: Leadership at Executive Team and Board level - Significant experience of leading the development and delivery of organisational strategy in a large and complex organisation, within government, the public sector or private sector. This includes achieving measurable outcomes across a range of specialist subject areas, through effective cross-boundary working and partnership with a wide range of stakeholders. Proven ability to deliver strategic objectives at pace and sustain them through periods of ambiguity and organisational change. Behaviours: Seeing the big picture (Level 6) Delivering at pace (Level 6) Leadership (Level 6) Communicating and Influencing (Level 6) Making effective decisions (Level 6) You can find out more about Success Profiles Behaviours, including descriptors for each level on our website. How to apply Candidates must apply online, providing a CV and supporting statement (of no more than 500 words) that directly addresses the Experience criteria listed in the Success Profile above. General or unrelated statements will not be accepted and may result in your application being sifted out. Please ensure your statement clearly demonstrates how you meet the specified experience requirements. During the interview and assessment process we will test your skills and experience as well as behaviours aligned to this role. If you are shortlisted you will be provided with full details of the next stages of the selection and assessment process. This may include an individual psychological assessment and a stakeholder /staff engagement exercise. Assessments are scheduled for the weeks commencing 11th, 18th and 25th August however this may be subject to change. The Final Interview Panel take place in person in St Andrews House, Regent Road Edinburgh EH1 3DG. Interviews will be chaired by Liz Walmsley, Civil Service Commission.
Jul 16, 2025
Full time
Job Description Are you a visionary and strategic leader with the drive to shape, influence, and deliver transformative change across a diverse portfolio of responsibilities? As Director General for Communities at the Scottish Government, you will lead a dynamic team of seven Directors, Agency Chief Executive, Agency Chief Operating Officer and Chief Social Policy Advisor. Your leadership will foster an inclusive culture where diverse talent thrives, while enhancing the visibility and accessibility of the organisation to external stakeholders. This role involves close collaboration with Cabinet Secretaries and Ministers, ensuring your DG area provides exemplary civil service support. You will lead on problem-solving, cross-government collaboration, and the orchestration of major programmes. As a key driver of the Government's top priorities, you will oversee transformational change initiatives, major portfolio projects, and the corporate Performance Delivery Framework - ensuring effective delivery, strong performance, and meaningful outcomes across the DG family. In line with your DG colleagues, you will have specific corporate roles, including acting as a Champion of our diversity and inclusion agenda. You will also be a member of the Corporate Board, which brings together the Executive Team with our Non-Executive Directors, and you will also play a key leadership role in our wider Corporate Governance System. Responsibilities Reporting directly to the Permanent Secretary, you will: Provide strategic leadership in coordinating and fostering collaboration across the Scottish Government and with external partners to effectively implement actions to enable the eradication of child poverty, ensuring successful delivery of targeted interventions. Have responsibility for a number of Director-level reports and will be responsible for approximately 1250 staff and a budget of £22bn. Oversee seven Public Bodies and Executive Agencies including Social Security Scotland who deliver 15 benefits to eligible applicants in Scotland. Provide direct support to the Cabinet Secretaries for Social Justice; Housing and Finance and Local Government, First Minister and Cabinet. Be recognised as a senior leader and role model, cutting through silos and organisational boundaries in developing leadership capacity and aligning resources in support of the National Performance Framework. Make a visible commitment to developing a high performing Director General family with a strong, inclusive, positive working culture. Lead on local government finance, relations and the Verity House Agreement. Deliver the ambition set out in the Housing to 2040 strategy including supporting the delivery of the Affordable Housing Supply Programme and the overall Scottish Governments response to the Housing Emergency Drive forward work to address some of the most pressing and pivotal societal issues in Scotland. Key Priority Areas Your primary focus will be to provide assurance to Ministers around the delivery of several key priorities. The Government's focus on tackling child poverty, improving public services and growing the economy are key to the role. Eradicating Child Poverty: The Child Poverty Delivery Plan Investing in the Third Sector and enabling Financial Wellbeing in households and Communities Delivering Carer Support Payment and launch Carer's Additional Person Payment Scottish Child Payment Investing in Housing and preventing Homelessness Improving Public Services: Strengthening implementation of Human Rights Implementing Equally Safe Delivery plan to prevent and eradicate violence against women and girls Delivering our Disability Equality Plan Working with third sector to embed anti-racism and advance the Race Equality Framework Growing the Economy: Delivering the Affordable Housing Supply Programme Success Profile It is essential that you can provide evidence in your application of the professional experience and skills required for this role. In addition, candidates applying for roles with the government agencies and public bodies in Scotland are assessed in line with the Success Profiles framework that is used across the Civil Service. This means that as well as evidencing the professional experience and skills you will also be expected to evidence behaviours at the level required for this Senior Civil Service role. Experience: Leadership at Executive Team and Board level - Significant experience of leading the development and delivery of organisational strategy in a large and complex organisation, within government, the public sector or private sector. This includes achieving measurable outcomes across a range of specialist subject areas, through effective cross-boundary working and partnership with a wide range of stakeholders. Proven ability to deliver strategic objectives at pace and sustain them through periods of ambiguity and organisational change. Behaviours: Seeing the big picture (Level 6) Delivering at pace (Level 6) Leadership (Level 6) Communicating and Influencing (Level 6) Making effective decisions (Level 6) You can find out more about Success Profiles Behaviours, including descriptors for each level on our website. How to apply Candidates must apply online, providing a CV and supporting statement (of no more than 500 words) that directly addresses the Experience criteria listed in the Success Profile above. General or unrelated statements will not be accepted and may result in your application being sifted out. Please ensure your statement clearly demonstrates how you meet the specified experience requirements. During the interview and assessment process we will test your skills and experience as well as behaviours aligned to this role. If you are shortlisted you will be provided with full details of the next stages of the selection and assessment process. This may include an individual psychological assessment and a stakeholder /staff engagement exercise. Assessments are scheduled for the weeks commencing 11th, 18th and 25th August however this may be subject to change. The Final Interview Panel take place in person in St Andrews House, Regent Road Edinburgh EH1 3DG. Interviews will be chaired by Liz Walmsley, Civil Service Commission.
Consultant - Senior Consultant, UK Public Affairs page is loaded Consultant - Senior Consultant, UK Public Affairs Apply remote type Hybrid locations London time type Full time posted on Posted 8 Days Ago job requisition id JR Agency : Cicero Job Description : The Senior Consultant is responsible for the integration of cross platform analytics solutions to measure all marketing and onsite/in-app behavior for clients. Job Title: Consultant - Senior Consultant, UK Public Affairs Location: London, UK (Hybrid) Team: UK Public Affairs Sector Focus: Financial Services, Technology, Energy & Infrastructure, Health About the Role H/Advisors Cicero is looking to hire for its UK Public Affairs team. The award-winning team requires an individual at Consultant or Senior Consultant level with cross-sector experience delivering public affairs strategies. In this role, the successful candidate will work as a key member of the team delivering political analysis, public affairs campaigns, and insights to provide strategic direction to our clients in highly regulated markets, including Financial Services, Energy, Technology, Transport, and Infrastructure. We are open to shaping the role and its level of seniority based on the strengths and experience of the right candidate. Key Responsibilities The ideal candidate will have: 4-6 years of experience in a related field such as political consultancy, government, regulator, or a political role. Highly competent in all written and verbal communications. Excellent interpersonal and relationship building skills. Ability to take a range of complex policy issues, analyse and write about them effectively aligned to our clients' needs. Excellent attention to detail and accuracy. Excellent organisation and prioritisation skills. Ability and desire to continuously learn new areas of policy in-depth. Aligned cultural values; courage, innovation, collaboration, expertise, respect, and openness. Role Responsibilities Delivering political analysis, public affairs campaigns, and intelligence to our clients to support the direction of their strategic aims. Attending client meetings and working closely with Partners to manage account delivery. Demonstrate innovation and creativity in presenting new strategic communications ideas. Assist with the development and presentation of new business opportunities. Why join H/Advisors Cicero? H/Advisors Cicero, part of H/Advisors, is a communications consultancy with a different approach. We combine strategic thinking with creative solutions to develop communications that deliver real business outcomes. From our offices in London, our award-winning consultants shape your business environment across the political, regulatory, media and brand landscape to ensure a competitive edge. Using a comprehensive communications toolkit, we offer innovative solutions to our clients' strategic challenges across public affairs, regulatory affairs, corporate communications and marketing communications. Working at H/Advisors Cicero, you will have the opportunity to work with some of the world's most influential businesses on some of the sector's most pressing issues. We offer competitive salary and benefits, including: Private medical insurance Overseas and internal secondment opportunities Hybrid working Additional flexible working initiatives Professional development programmes Life assurance Pension Cycle to work scheme Season ticket loans Enhanced parental leave packages Subsidised café and many more perks at our central state-of-the-art HKX building! Equal Opportunities At H/Advisors Cicero, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability, and other factors that have no bearing on an individual's ability to perform their job. We are open to discussing flexible working opportunities. Website: Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. Introduce Yourself If you don't find a suitable opening on our Career Site, don't worry! You can still send your resume to us. Founded in 1835 by Charles-Louis Havas, Havas is one of the world's largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. Life at Havas We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. Havas Creative Network At Havas, we believe creativity isn't just a description of our business, it is part of our agencies' DNA. We bring together some of the industry's most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. Havas Media Network We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience - in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. Havas Health Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.
Jul 16, 2025
Full time
Consultant - Senior Consultant, UK Public Affairs page is loaded Consultant - Senior Consultant, UK Public Affairs Apply remote type Hybrid locations London time type Full time posted on Posted 8 Days Ago job requisition id JR Agency : Cicero Job Description : The Senior Consultant is responsible for the integration of cross platform analytics solutions to measure all marketing and onsite/in-app behavior for clients. Job Title: Consultant - Senior Consultant, UK Public Affairs Location: London, UK (Hybrid) Team: UK Public Affairs Sector Focus: Financial Services, Technology, Energy & Infrastructure, Health About the Role H/Advisors Cicero is looking to hire for its UK Public Affairs team. The award-winning team requires an individual at Consultant or Senior Consultant level with cross-sector experience delivering public affairs strategies. In this role, the successful candidate will work as a key member of the team delivering political analysis, public affairs campaigns, and insights to provide strategic direction to our clients in highly regulated markets, including Financial Services, Energy, Technology, Transport, and Infrastructure. We are open to shaping the role and its level of seniority based on the strengths and experience of the right candidate. Key Responsibilities The ideal candidate will have: 4-6 years of experience in a related field such as political consultancy, government, regulator, or a political role. Highly competent in all written and verbal communications. Excellent interpersonal and relationship building skills. Ability to take a range of complex policy issues, analyse and write about them effectively aligned to our clients' needs. Excellent attention to detail and accuracy. Excellent organisation and prioritisation skills. Ability and desire to continuously learn new areas of policy in-depth. Aligned cultural values; courage, innovation, collaboration, expertise, respect, and openness. Role Responsibilities Delivering political analysis, public affairs campaigns, and intelligence to our clients to support the direction of their strategic aims. Attending client meetings and working closely with Partners to manage account delivery. Demonstrate innovation and creativity in presenting new strategic communications ideas. Assist with the development and presentation of new business opportunities. Why join H/Advisors Cicero? H/Advisors Cicero, part of H/Advisors, is a communications consultancy with a different approach. We combine strategic thinking with creative solutions to develop communications that deliver real business outcomes. From our offices in London, our award-winning consultants shape your business environment across the political, regulatory, media and brand landscape to ensure a competitive edge. Using a comprehensive communications toolkit, we offer innovative solutions to our clients' strategic challenges across public affairs, regulatory affairs, corporate communications and marketing communications. Working at H/Advisors Cicero, you will have the opportunity to work with some of the world's most influential businesses on some of the sector's most pressing issues. We offer competitive salary and benefits, including: Private medical insurance Overseas and internal secondment opportunities Hybrid working Additional flexible working initiatives Professional development programmes Life assurance Pension Cycle to work scheme Season ticket loans Enhanced parental leave packages Subsidised café and many more perks at our central state-of-the-art HKX building! Equal Opportunities At H/Advisors Cicero, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability, and other factors that have no bearing on an individual's ability to perform their job. We are open to discussing flexible working opportunities. Website: Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. Introduce Yourself If you don't find a suitable opening on our Career Site, don't worry! You can still send your resume to us. Founded in 1835 by Charles-Louis Havas, Havas is one of the world's largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. Life at Havas We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. Havas Creative Network At Havas, we believe creativity isn't just a description of our business, it is part of our agencies' DNA. We bring together some of the industry's most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. Havas Media Network We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience - in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. Havas Health Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.
Regional HR Manager 12 Month FTC £46,000 - £51,800 Homebased with travel (West Yorkshire) Your New Company A respected and forward-thinking organisation in the education sector, are currently seeking a Regional HR Manager to join their People & Culture team on a 12-month fixed-term contract. This is an exciting time to contribute to a period of strategic transformation and operational improvement, also offering the opportunity to make a real impact across a diverse group of schools. Your New Role As Regional HR Manager, you will provide comprehensive HR/ER support across a group of academies in West Yorkshire (travel 2/3 times a week for meetings - potentially less dependent on workload - flexibility on diary management), working closely with headteachers and senior leaders. You'll be responsible for: Managing employee relations cases (low level to complex)Leading on TUPE processes.Advising on HR policy and best practice across multiple sites.Supporting EDI & staff engagement initiatives.HR Project Support. This could include harmonisation of terms and conditions, supporting the implementation of a new HRIS and payroll system and EDI initiatives.You will work autonomously, in a standalone capacity onsite, whilst being part of a collaborative regional HR team, including HR Managers, Senior HR Advisors, and HR Administrators. To be a success in this role, you will require confidence in your ability to provide sound, up-to-date HR advice to a range of stakeholders across sites, particularly relating to employee relations casework. What You'll Need to SucceedCIPD Level 5 qualification.Proven HR experience in the Public sector (ideally), within a multi-site setting.Strong knowledge of employee relations and TUPE. Ability to work independently and manage a varied workload.Excellent interpersonal and communication skills. What You'll Get in ReturnCompetitive salary: up to £51,800.31 Days Holiday Plus Bank.Flexible Hybrid Working Model.Cycle to Work Scheme.Opportunity to work autonomously, managing your own workload. In-House training schedule.Opportunity to work in a values-driven organisation making a real difference in education.Supportive team environment with scope for professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Jul 16, 2025
Full time
Regional HR Manager 12 Month FTC £46,000 - £51,800 Homebased with travel (West Yorkshire) Your New Company A respected and forward-thinking organisation in the education sector, are currently seeking a Regional HR Manager to join their People & Culture team on a 12-month fixed-term contract. This is an exciting time to contribute to a period of strategic transformation and operational improvement, also offering the opportunity to make a real impact across a diverse group of schools. Your New Role As Regional HR Manager, you will provide comprehensive HR/ER support across a group of academies in West Yorkshire (travel 2/3 times a week for meetings - potentially less dependent on workload - flexibility on diary management), working closely with headteachers and senior leaders. You'll be responsible for: Managing employee relations cases (low level to complex)Leading on TUPE processes.Advising on HR policy and best practice across multiple sites.Supporting EDI & staff engagement initiatives.HR Project Support. This could include harmonisation of terms and conditions, supporting the implementation of a new HRIS and payroll system and EDI initiatives.You will work autonomously, in a standalone capacity onsite, whilst being part of a collaborative regional HR team, including HR Managers, Senior HR Advisors, and HR Administrators. To be a success in this role, you will require confidence in your ability to provide sound, up-to-date HR advice to a range of stakeholders across sites, particularly relating to employee relations casework. What You'll Need to SucceedCIPD Level 5 qualification.Proven HR experience in the Public sector (ideally), within a multi-site setting.Strong knowledge of employee relations and TUPE. Ability to work independently and manage a varied workload.Excellent interpersonal and communication skills. What You'll Get in ReturnCompetitive salary: up to £51,800.31 Days Holiday Plus Bank.Flexible Hybrid Working Model.Cycle to Work Scheme.Opportunity to work autonomously, managing your own workload. In-House training schedule.Opportunity to work in a values-driven organisation making a real difference in education.Supportive team environment with scope for professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Join us on the Journey National Express are recruiting for three experienced Customer Service Advisors to join our team, based at our Head Office in Digbeth, Birmingham on a part time basis . The successful candidates will ensure a highly professional, appropriate and timely response is provided to all National Express customers that will exceed expectations, retain customer loyalty and avoid adverse publicity. Part Time: 20 hours per week What you'll do: Respond to general enquiries, sales contacts & complaints received through a variety of contact channels. Telephone, emails, social media, white mail, in a professional and timely manner Proactively resolve any customer issues, identifying and reporting the root cause to the appropriate department or personnel Promote, initiate interest and positively sell the Company's products and services to generate sales and maximise all opportunities for add on sales Operate computer and manual systems as necessary to process work, maintain accurate records and access information and provide standard reports Maintain an up-to-date knowledge of products, services and systems to support the delivery of a high quality and effective customer contact service Work within the appropriate standards required within Company policies and procedures to ensure a high level of service is provided to customers Ensure productivity & quality assessment targets are achieved within company guidelines based on the activities undertaken Multi task between a number of duties, such as, sales calls, general enquiries, complaint handling, proactive response to network incidents, & organising displaced customer movement Refer for investigation all serious issues, including specifically those that relate to staff, safety, race, disability, claims for lost, damaged property or personal injury and where there is an issue that requires immediate corrective action Verify information through the appropriate channels, OCS, intranet, payment systems, GPS tracking data, reservations system, before referring for investigation and/or responding to the customer. Make effective use of all technology Assess and award compensation, where appropriate, in line with departmental guidelines Recharge any reimbursement made attributable to a non National Express business, such as partner operator, using the correct processes Record and administer any refunds of unused tickets in accordance with company guidelines Record information from complaint investigation, such as staff names, in accordance with company guidelines to avoid recurring issues Escalate any issue that is likely to cause recurring issues or bad publicity immediately What you'll need: Ability to write letters/emails/webchat/to customers to a professional standard for the purpose of clear and effective responses to all contacts Excellent telephone manner Ability to stay calm under pressure and deal effectively with frustrated customers / conflict within teams Experience of delivering excellent customer service in a fast-paced working environment Proactive sales skills to promote all available National Express products and services Excellent people and communication skills with ability to deal with people and problems effectively and with ease Ability to identify root cause for accurate reporting What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Jul 16, 2025
Full time
Join us on the Journey National Express are recruiting for three experienced Customer Service Advisors to join our team, based at our Head Office in Digbeth, Birmingham on a part time basis . The successful candidates will ensure a highly professional, appropriate and timely response is provided to all National Express customers that will exceed expectations, retain customer loyalty and avoid adverse publicity. Part Time: 20 hours per week What you'll do: Respond to general enquiries, sales contacts & complaints received through a variety of contact channels. Telephone, emails, social media, white mail, in a professional and timely manner Proactively resolve any customer issues, identifying and reporting the root cause to the appropriate department or personnel Promote, initiate interest and positively sell the Company's products and services to generate sales and maximise all opportunities for add on sales Operate computer and manual systems as necessary to process work, maintain accurate records and access information and provide standard reports Maintain an up-to-date knowledge of products, services and systems to support the delivery of a high quality and effective customer contact service Work within the appropriate standards required within Company policies and procedures to ensure a high level of service is provided to customers Ensure productivity & quality assessment targets are achieved within company guidelines based on the activities undertaken Multi task between a number of duties, such as, sales calls, general enquiries, complaint handling, proactive response to network incidents, & organising displaced customer movement Refer for investigation all serious issues, including specifically those that relate to staff, safety, race, disability, claims for lost, damaged property or personal injury and where there is an issue that requires immediate corrective action Verify information through the appropriate channels, OCS, intranet, payment systems, GPS tracking data, reservations system, before referring for investigation and/or responding to the customer. Make effective use of all technology Assess and award compensation, where appropriate, in line with departmental guidelines Recharge any reimbursement made attributable to a non National Express business, such as partner operator, using the correct processes Record and administer any refunds of unused tickets in accordance with company guidelines Record information from complaint investigation, such as staff names, in accordance with company guidelines to avoid recurring issues Escalate any issue that is likely to cause recurring issues or bad publicity immediately What you'll need: Ability to write letters/emails/webchat/to customers to a professional standard for the purpose of clear and effective responses to all contacts Excellent telephone manner Ability to stay calm under pressure and deal effectively with frustrated customers / conflict within teams Experience of delivering excellent customer service in a fast-paced working environment Proactive sales skills to promote all available National Express products and services Excellent people and communication skills with ability to deal with people and problems effectively and with ease Ability to identify root cause for accurate reporting What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Job title: Major Projects Delivery Analyst Position type: Permanent Job reference: 417293 No. Vacancies: 1 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £38,764 - £45,000 Closing date: Sunday 10th August at 23:55 Join Ofwat s Major Projects Team as a Projects Delivery Analyst About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance no other organisation does the work we do. It s unique and meaningful: keeping our water flowing; ensuring water bills don t cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role We are seeking three Project Delivery Analysts to join our growing Major Projects Team at Senior Associate level. You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach to the delivery of major infrastructure projects by leading small workstreams or projects. This is a unique and exciting opportunity for someone with experience of infrastructure projects, project delivery or project finance looking to work on some of the most important capital projects in the water sector, as well as gain experience in new delivery models. You will have a real input into some of these exciting projects and accompanying policy issues. These projects are vital to meeting the needs of current and future customers and your work will directly impact how companies deliver for them. Join us to help secure water supplies for future generations and build a lasting legacy for communities and the environment. You will be proactive and respond flexibly to the needs of the organisation by facilitating the development and delivery of major water and wastewater infrastructure projects across England and Wales. This will primarily be through competitive delivery models such as Ofwat's Direct Procurement for Customers ( DPC ) model or the ( SIPR ) as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve bringing together different advisory services to identify opportunities, developing, and maintaining strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. You will be expected to uphold high standards of delivery and collaborate with water and wastewater companies to support them to deliver the best value for customers. You will have a high degree of autonomy and responsibility, and with our support you will continue to hone your judgement and be expected to exercise it responsibly in line with our strategy and ways of working. About You Experience, skills and knowledge 1. Knowledge and experience of working on large infrastructure projects and/or large capital programmes, possibly in a commercial or technical capacity within a regulated business, water sector supply chain organisation, consultancy, regulators, Government, or in another similarly relevant position. 2. Experience and/or knowledge of project delivery and/or the private financing of public or regulated infrastructure. 3. Highly numerate with strong analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based decisions and solutions for complex problems. 4. Experience of building and maintaining constructive working relationships with a diverse set of internal and external stakeholders to understand their needs, expectations, and priorities, and to influence and collaborate effectively to deliver desired outcomes. 5. Ability to effectively plan, prioritise and deliver projects, while working as part of a multidisciplinary team. 6. Excellent presentation and communication (oral and written) skills, including the ability to communicate complex analysis and issues to non-technical audiences. Attributes as per Ofwat s Framework for Success for Principal Grade. You can read more about our attributes here . Why Join Us • Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. • Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. • Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. • Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits • Excellent employer pension contribution of over 28% • 25 days annual leave , increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. • Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. • Fees paid for membership of relevant professional bodies. • Up to 3 volunteering days per year. • Recognition vouchers scheme rewarding your hard work. • Generous shared parental leave and pay supporting your family life. To read more about the role and selection process, please follow the link to apply. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Jul 15, 2025
Full time
Job title: Major Projects Delivery Analyst Position type: Permanent Job reference: 417293 No. Vacancies: 1 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £38,764 - £45,000 Closing date: Sunday 10th August at 23:55 Join Ofwat s Major Projects Team as a Projects Delivery Analyst About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance no other organisation does the work we do. It s unique and meaningful: keeping our water flowing; ensuring water bills don t cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role We are seeking three Project Delivery Analysts to join our growing Major Projects Team at Senior Associate level. You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach to the delivery of major infrastructure projects by leading small workstreams or projects. This is a unique and exciting opportunity for someone with experience of infrastructure projects, project delivery or project finance looking to work on some of the most important capital projects in the water sector, as well as gain experience in new delivery models. You will have a real input into some of these exciting projects and accompanying policy issues. These projects are vital to meeting the needs of current and future customers and your work will directly impact how companies deliver for them. Join us to help secure water supplies for future generations and build a lasting legacy for communities and the environment. You will be proactive and respond flexibly to the needs of the organisation by facilitating the development and delivery of major water and wastewater infrastructure projects across England and Wales. This will primarily be through competitive delivery models such as Ofwat's Direct Procurement for Customers ( DPC ) model or the ( SIPR ) as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve bringing together different advisory services to identify opportunities, developing, and maintaining strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. You will be expected to uphold high standards of delivery and collaborate with water and wastewater companies to support them to deliver the best value for customers. You will have a high degree of autonomy and responsibility, and with our support you will continue to hone your judgement and be expected to exercise it responsibly in line with our strategy and ways of working. About You Experience, skills and knowledge 1. Knowledge and experience of working on large infrastructure projects and/or large capital programmes, possibly in a commercial or technical capacity within a regulated business, water sector supply chain organisation, consultancy, regulators, Government, or in another similarly relevant position. 2. Experience and/or knowledge of project delivery and/or the private financing of public or regulated infrastructure. 3. Highly numerate with strong analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based decisions and solutions for complex problems. 4. Experience of building and maintaining constructive working relationships with a diverse set of internal and external stakeholders to understand their needs, expectations, and priorities, and to influence and collaborate effectively to deliver desired outcomes. 5. Ability to effectively plan, prioritise and deliver projects, while working as part of a multidisciplinary team. 6. Excellent presentation and communication (oral and written) skills, including the ability to communicate complex analysis and issues to non-technical audiences. Attributes as per Ofwat s Framework for Success for Principal Grade. You can read more about our attributes here . Why Join Us • Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. • Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. • Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. • Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits • Excellent employer pension contribution of over 28% • 25 days annual leave , increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. • Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. • Fees paid for membership of relevant professional bodies. • Up to 3 volunteering days per year. • Recognition vouchers scheme rewarding your hard work. • Generous shared parental leave and pay supporting your family life. To read more about the role and selection process, please follow the link to apply. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Job title: Major Projects Delivery Analyst Position type: Permanent Job reference: 417293 No. Vacancies: 1 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £38,764 - £45,000 Closing date: Sunday 10th August at 23:55 Join Ofwat s Major Projects Team as a Projects Delivery Analyst About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance no other organisation does the work we do. It s unique and meaningful: keeping our water flowing; ensuring water bills don t cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role We are seeking three Project Delivery Analysts to join our growing Major Projects Team at Senior Associate level. You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach to the delivery of major infrastructure projects by leading small workstreams or projects. This is a unique and exciting opportunity for someone with experience of infrastructure projects, project delivery or project finance looking to work on some of the most important capital projects in the water sector, as well as gain experience in new delivery models. You will have a real input into some of these exciting projects and accompanying policy issues. These projects are vital to meeting the needs of current and future customers and your work will directly impact how companies deliver for them. Join us to help secure water supplies for future generations and build a lasting legacy for communities and the environment. You will be proactive and respond flexibly to the needs of the organisation by facilitating the development and delivery of major water and wastewater infrastructure projects across England and Wales. This will primarily be through competitive delivery models such as Ofwat's Direct Procurement for Customers ( DPC ) model or the ( SIPR ) as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve bringing together different advisory services to identify opportunities, developing, and maintaining strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. You will be expected to uphold high standards of delivery and collaborate with water and wastewater companies to support them to deliver the best value for customers. You will have a high degree of autonomy and responsibility, and with our support you will continue to hone your judgement and be expected to exercise it responsibly in line with our strategy and ways of working. About You Experience, skills and knowledge 1. Knowledge and experience of working on large infrastructure projects and/or large capital programmes, possibly in a commercial or technical capacity within a regulated business, water sector supply chain organisation, consultancy, regulators, Government, or in another similarly relevant position. 2. Experience and/or knowledge of project delivery and/or the private financing of public or regulated infrastructure. 3. Highly numerate with strong analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based decisions and solutions for complex problems. 4. Experience of building and maintaining constructive working relationships with a diverse set of internal and external stakeholders to understand their needs, expectations, and priorities, and to influence and collaborate effectively to deliver desired outcomes. 5. Ability to effectively plan, prioritise and deliver projects, while working as part of a multidisciplinary team. 6. Excellent presentation and communication (oral and written) skills, including the ability to communicate complex analysis and issues to non-technical audiences. Attributes as per Ofwat s Framework for Success for Principal Grade. You can read more about our attributes here . Why Join Us • Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. • Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. • Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. • Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits • Excellent employer pension contribution of over 28% • 25 days annual leave , increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. • Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. • Fees paid for membership of relevant professional bodies. • Up to 3 volunteering days per year. • Recognition vouchers scheme rewarding your hard work. • Generous shared parental leave and pay supporting your family life. To read more about the role and selection process, please follow the link to apply. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Jul 15, 2025
Full time
Job title: Major Projects Delivery Analyst Position type: Permanent Job reference: 417293 No. Vacancies: 1 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £38,764 - £45,000 Closing date: Sunday 10th August at 23:55 Join Ofwat s Major Projects Team as a Projects Delivery Analyst About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance no other organisation does the work we do. It s unique and meaningful: keeping our water flowing; ensuring water bills don t cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role We are seeking three Project Delivery Analysts to join our growing Major Projects Team at Senior Associate level. You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach to the delivery of major infrastructure projects by leading small workstreams or projects. This is a unique and exciting opportunity for someone with experience of infrastructure projects, project delivery or project finance looking to work on some of the most important capital projects in the water sector, as well as gain experience in new delivery models. You will have a real input into some of these exciting projects and accompanying policy issues. These projects are vital to meeting the needs of current and future customers and your work will directly impact how companies deliver for them. Join us to help secure water supplies for future generations and build a lasting legacy for communities and the environment. You will be proactive and respond flexibly to the needs of the organisation by facilitating the development and delivery of major water and wastewater infrastructure projects across England and Wales. This will primarily be through competitive delivery models such as Ofwat's Direct Procurement for Customers ( DPC ) model or the ( SIPR ) as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve bringing together different advisory services to identify opportunities, developing, and maintaining strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. You will be expected to uphold high standards of delivery and collaborate with water and wastewater companies to support them to deliver the best value for customers. You will have a high degree of autonomy and responsibility, and with our support you will continue to hone your judgement and be expected to exercise it responsibly in line with our strategy and ways of working. About You Experience, skills and knowledge 1. Knowledge and experience of working on large infrastructure projects and/or large capital programmes, possibly in a commercial or technical capacity within a regulated business, water sector supply chain organisation, consultancy, regulators, Government, or in another similarly relevant position. 2. Experience and/or knowledge of project delivery and/or the private financing of public or regulated infrastructure. 3. Highly numerate with strong analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based decisions and solutions for complex problems. 4. Experience of building and maintaining constructive working relationships with a diverse set of internal and external stakeholders to understand their needs, expectations, and priorities, and to influence and collaborate effectively to deliver desired outcomes. 5. Ability to effectively plan, prioritise and deliver projects, while working as part of a multidisciplinary team. 6. Excellent presentation and communication (oral and written) skills, including the ability to communicate complex analysis and issues to non-technical audiences. Attributes as per Ofwat s Framework for Success for Principal Grade. You can read more about our attributes here . Why Join Us • Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. • Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. • Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. • Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits • Excellent employer pension contribution of over 28% • 25 days annual leave , increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. • Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. • Fees paid for membership of relevant professional bodies. • Up to 3 volunteering days per year. • Recognition vouchers scheme rewarding your hard work. • Generous shared parental leave and pay supporting your family life. To read more about the role and selection process, please follow the link to apply. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Job title: Major Projects Delivery Junior Analyst Position type: Permanent Job reference: 417310 No. Vacancies: 1 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £28,602 - £32,000 Closing date: Sunday 10th August at 23:55 Join Ofwat s Major Projects Team as a Junior Projects Delivery Analyst About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance no other organisation does the work we do. It s unique and meaningful: keeping our water flowing; ensuring water bills don t cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach and the delivery of major infrastructure projects. This is a unique and exciting opportunity for someone with an interest in infrastructure projects or project finance looking to gain experience working on some of the most important capital projects in the water sector. With projects ranging between several hundred million pounds and several billion pounds, the team works with water companies on some of the largest and most complex infrastructure projects the sector has seen in over thirty years. These projects are vital to meeting the needs of current and future customers and your work will directly impact how companies deliver for them. Join us to help secure water supplies for future generations and build a lasting legacy for communities and the environment. You will be proactive and respond flexibly to the needs of the organisation by supporting with the development and delivery of major water and wastewater infrastructure projects across England and Wales. This will primarily be through competitive delivery models such as Ofwat's Direct Procurement for Customers ( DPC ) model or the ( SIPR ) as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve working with different advisory services to develop and maintain strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. The successful candidate may come from a variety of backgrounds and is likely to have an interest and knowledge of, or some experience in regulatory policy or delivery of major infrastructure projects gained through related studies or work experience in Government, regulators, utilities or the contracting sector. Ideally, you will have a broad understanding of utilities in the UK. You will be expected to uphold high standards of delivery and collaborate with water and wastewater companies to support them to deliver the best value for customers. With our support and training, you will continue to hone your judgement and be expected to exercise it responsibly in line with our strategy and ways of working. About You Experience, skills and knowledge 1. Knowledge and/or experience of large infrastructure projects and/or capital programmes, either from previous study or gained through work experience within a regulated business, water sector supply chain organisation, consultancy, Government, or in another similarly relevant position. 2. Knowledge of project delivery and/or the private financing of public or regulated infrastructure. 3. Highly numerate with good analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based recommendations for complex problems. 4. Ability to build and maintain constructive working relationships with a diverse set of internal and external stakeholders. 5. Ability to proactively and effectively plan, prioritise and deliver your work and/or projects within a proposed timeframe, while working as part of a multidisciplinary team. 6. Good presentation and communication (oral and written) skills, including the ability to communicate complex issues to non-technical audiences. Attributes as per Ofwat s Framework for Success for Principal Grade. You can read more about our attributes here . Why Join Us • Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. • Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. • Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. • Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits • Excellent employer pension contribution of over 28% • 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. • Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. • Fees paid for membership of relevant professional bodies. • Up to 3 volunteering days per year. • Recognition vouchers scheme rewarding your hard work. • Generous shared parental leave and pay supporting your family life. To read more about the role and selection process, please follow the link to apply. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Jul 15, 2025
Full time
Job title: Major Projects Delivery Junior Analyst Position type: Permanent Job reference: 417310 No. Vacancies: 1 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £28,602 - £32,000 Closing date: Sunday 10th August at 23:55 Join Ofwat s Major Projects Team as a Junior Projects Delivery Analyst About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance no other organisation does the work we do. It s unique and meaningful: keeping our water flowing; ensuring water bills don t cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach and the delivery of major infrastructure projects. This is a unique and exciting opportunity for someone with an interest in infrastructure projects or project finance looking to gain experience working on some of the most important capital projects in the water sector. With projects ranging between several hundred million pounds and several billion pounds, the team works with water companies on some of the largest and most complex infrastructure projects the sector has seen in over thirty years. These projects are vital to meeting the needs of current and future customers and your work will directly impact how companies deliver for them. Join us to help secure water supplies for future generations and build a lasting legacy for communities and the environment. You will be proactive and respond flexibly to the needs of the organisation by supporting with the development and delivery of major water and wastewater infrastructure projects across England and Wales. This will primarily be through competitive delivery models such as Ofwat's Direct Procurement for Customers ( DPC ) model or the ( SIPR ) as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve working with different advisory services to develop and maintain strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. The successful candidate may come from a variety of backgrounds and is likely to have an interest and knowledge of, or some experience in regulatory policy or delivery of major infrastructure projects gained through related studies or work experience in Government, regulators, utilities or the contracting sector. Ideally, you will have a broad understanding of utilities in the UK. You will be expected to uphold high standards of delivery and collaborate with water and wastewater companies to support them to deliver the best value for customers. With our support and training, you will continue to hone your judgement and be expected to exercise it responsibly in line with our strategy and ways of working. About You Experience, skills and knowledge 1. Knowledge and/or experience of large infrastructure projects and/or capital programmes, either from previous study or gained through work experience within a regulated business, water sector supply chain organisation, consultancy, Government, or in another similarly relevant position. 2. Knowledge of project delivery and/or the private financing of public or regulated infrastructure. 3. Highly numerate with good analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based recommendations for complex problems. 4. Ability to build and maintain constructive working relationships with a diverse set of internal and external stakeholders. 5. Ability to proactively and effectively plan, prioritise and deliver your work and/or projects within a proposed timeframe, while working as part of a multidisciplinary team. 6. Good presentation and communication (oral and written) skills, including the ability to communicate complex issues to non-technical audiences. Attributes as per Ofwat s Framework for Success for Principal Grade. You can read more about our attributes here . Why Join Us • Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. • Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. • Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. • Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits • Excellent employer pension contribution of over 28% • 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. • Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. • Fees paid for membership of relevant professional bodies. • Up to 3 volunteering days per year. • Recognition vouchers scheme rewarding your hard work. • Generous shared parental leave and pay supporting your family life. To read more about the role and selection process, please follow the link to apply. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Job title: Major Projects Delivery Junior Analyst Position type: Permanent Job reference: 417310 No. Vacancies: 1 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £28,602 - £32,000 Closing date: Sunday 10th August at 23:55 Join Ofwat s Major Projects Team as a Junior Projects Delivery Analyst About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance no other organisation does the work we do. It s unique and meaningful: keeping our water flowing; ensuring water bills don t cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach and the delivery of major infrastructure projects. This is a unique and exciting opportunity for someone with an interest in infrastructure projects or project finance looking to gain experience working on some of the most important capital projects in the water sector. With projects ranging between several hundred million pounds and several billion pounds, the team works with water companies on some of the largest and most complex infrastructure projects the sector has seen in over thirty years. These projects are vital to meeting the needs of current and future customers and your work will directly impact how companies deliver for them. Join us to help secure water supplies for future generations and build a lasting legacy for communities and the environment. You will be proactive and respond flexibly to the needs of the organisation by supporting with the development and delivery of major water and wastewater infrastructure projects across England and Wales. This will primarily be through competitive delivery models such as Ofwat's Direct Procurement for Customers ( DPC ) model or the ( SIPR ) as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve working with different advisory services to develop and maintain strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. The successful candidate may come from a variety of backgrounds and is likely to have an interest and knowledge of, or some experience in regulatory policy or delivery of major infrastructure projects gained through related studies or work experience in Government, regulators, utilities or the contracting sector. Ideally, you will have a broad understanding of utilities in the UK. You will be expected to uphold high standards of delivery and collaborate with water and wastewater companies to support them to deliver the best value for customers. With our support and training, you will continue to hone your judgement and be expected to exercise it responsibly in line with our strategy and ways of working. About You Experience, skills and knowledge 1. Knowledge and/or experience of large infrastructure projects and/or capital programmes, either from previous study or gained through work experience within a regulated business, water sector supply chain organisation, consultancy, Government, or in another similarly relevant position. 2. Knowledge of project delivery and/or the private financing of public or regulated infrastructure. 3. Highly numerate with good analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based recommendations for complex problems. 4. Ability to build and maintain constructive working relationships with a diverse set of internal and external stakeholders. 5. Ability to proactively and effectively plan, prioritise and deliver your work and/or projects within a proposed timeframe, while working as part of a multidisciplinary team. 6. Good presentation and communication (oral and written) skills, including the ability to communicate complex issues to non-technical audiences. Attributes as per Ofwat s Framework for Success for Principal Grade. You can read more about our attributes here . Why Join Us • Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. • Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. • Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. • Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits • Excellent employer pension contribution of over 28% • 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. • Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. • Fees paid for membership of relevant professional bodies. • Up to 3 volunteering days per year. • Recognition vouchers scheme rewarding your hard work. • Generous shared parental leave and pay supporting your family life. To read more about the role and selection process, please follow the link to apply. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Jul 15, 2025
Full time
Job title: Major Projects Delivery Junior Analyst Position type: Permanent Job reference: 417310 No. Vacancies: 1 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £28,602 - £32,000 Closing date: Sunday 10th August at 23:55 Join Ofwat s Major Projects Team as a Junior Projects Delivery Analyst About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance no other organisation does the work we do. It s unique and meaningful: keeping our water flowing; ensuring water bills don t cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach and the delivery of major infrastructure projects. This is a unique and exciting opportunity for someone with an interest in infrastructure projects or project finance looking to gain experience working on some of the most important capital projects in the water sector. With projects ranging between several hundred million pounds and several billion pounds, the team works with water companies on some of the largest and most complex infrastructure projects the sector has seen in over thirty years. These projects are vital to meeting the needs of current and future customers and your work will directly impact how companies deliver for them. Join us to help secure water supplies for future generations and build a lasting legacy for communities and the environment. You will be proactive and respond flexibly to the needs of the organisation by supporting with the development and delivery of major water and wastewater infrastructure projects across England and Wales. This will primarily be through competitive delivery models such as Ofwat's Direct Procurement for Customers ( DPC ) model or the ( SIPR ) as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve working with different advisory services to develop and maintain strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. The successful candidate may come from a variety of backgrounds and is likely to have an interest and knowledge of, or some experience in regulatory policy or delivery of major infrastructure projects gained through related studies or work experience in Government, regulators, utilities or the contracting sector. Ideally, you will have a broad understanding of utilities in the UK. You will be expected to uphold high standards of delivery and collaborate with water and wastewater companies to support them to deliver the best value for customers. With our support and training, you will continue to hone your judgement and be expected to exercise it responsibly in line with our strategy and ways of working. About You Experience, skills and knowledge 1. Knowledge and/or experience of large infrastructure projects and/or capital programmes, either from previous study or gained through work experience within a regulated business, water sector supply chain organisation, consultancy, Government, or in another similarly relevant position. 2. Knowledge of project delivery and/or the private financing of public or regulated infrastructure. 3. Highly numerate with good analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based recommendations for complex problems. 4. Ability to build and maintain constructive working relationships with a diverse set of internal and external stakeholders. 5. Ability to proactively and effectively plan, prioritise and deliver your work and/or projects within a proposed timeframe, while working as part of a multidisciplinary team. 6. Good presentation and communication (oral and written) skills, including the ability to communicate complex issues to non-technical audiences. Attributes as per Ofwat s Framework for Success for Principal Grade. You can read more about our attributes here . Why Join Us • Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. • Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. • Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. • Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits • Excellent employer pension contribution of over 28% • 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. • Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. • Fees paid for membership of relevant professional bodies. • Up to 3 volunteering days per year. • Recognition vouchers scheme rewarding your hard work. • Generous shared parental leave and pay supporting your family life. To read more about the role and selection process, please follow the link to apply. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Job title: Major Projects Delivery Junior Analyst Position type: Permanent Job reference: 417310 No. Vacancies: 1 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £28,602 - £32,000 Closing date: Sunday 10th August at 23:55 Join Ofwat's Major Projects Team as a Junior Projects Delivery Analyst About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance - no other organisation does the work we do. It's unique and meaningful: keeping our water flowing; ensuring water bills don't cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach and the delivery of major infrastructure projects. This is a unique and exciting opportunity for someone with an interest in infrastructure projects or project finance looking to gain experience working on some of the most important capital projects in the water sector. With projects ranging between several hundred million pounds and several billion pounds, the team works with water companies on some of the largest and most complex infrastructure projects the sector has seen in over thirty years. These projects are vital to meeting the needs of current and future customers-and your work will directly impact how companies deliver for them. Join us to help secure water supplies for future generations and build a lasting legacy for communities and the environment. You will be proactive and respond flexibly to the needs of the organisation by supporting with the development and delivery of major water and wastewater infrastructure projects across England and Wales. This will primarily be through competitive delivery models such as Ofwat's Direct Procurement for Customers ("DPC") model or the ("SIPR") as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve working with different advisory services to develop and maintain strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. The successful candidate may come from a variety of backgrounds and is likely to have an interest and knowledge of, or some experience in regulatory policy or delivery of major infrastructure projects gained through related studies or work experience in Government, regulators, utilities or the contracting sector. Ideally, you will have a broad understanding of utilities in the UK. You will be expected to uphold high standards of delivery and collaborate with water and wastewater companies to support them to deliver the best value for customers. With our support and training, you will continue to hone your judgement and be expected to exercise it responsibly in line with our strategy and ways of working. About You Experience, skills and knowledge 1. Knowledge and/or experience of large infrastructure projects and/or capital programmes, either from previous study or gained through work experience within a regulated business, water sector supply chain organisation, consultancy, Government, or in another similarly relevant position. 2. Knowledge of project delivery and/or the private financing of public or regulated infrastructure. 3. Highly numerate with good analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based recommendations for complex problems. 4. Ability to build and maintain constructive working relationships with a diverse set of internal and external stakeholders. 5. Ability to proactively and effectively plan, prioritise and deliver your work and/or projects within a proposed timeframe, while working as part of a multidisciplinary team. 6. Good presentation and communication (oral and written) skills, including the ability to communicate complex issues to non-technical audiences. Attributes as per Ofwat's Framework for Success for Principal Grade. You can read more about our attributes here . Why Join Us • Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. • Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. • Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. • Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits • Excellent employer pension contribution of over 28% • 25 days' annual leave , increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. • Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. • Fees paid for membership of relevant professional bodies. • Up to 3 volunteering days per year. • Recognition vouchers scheme rewarding your hard work. • Generous shared parental leave and pay supporting your family life. To read more about the role and selection process, please follow the link to apply.
Jul 15, 2025
Full time
Job title: Major Projects Delivery Junior Analyst Position type: Permanent Job reference: 417310 No. Vacancies: 1 Location: Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working Salary: £28,602 - £32,000 Closing date: Sunday 10th August at 23:55 Join Ofwat's Major Projects Team as a Junior Projects Delivery Analyst About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance - no other organisation does the work we do. It's unique and meaningful: keeping our water flowing; ensuring water bills don't cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach and the delivery of major infrastructure projects. This is a unique and exciting opportunity for someone with an interest in infrastructure projects or project finance looking to gain experience working on some of the most important capital projects in the water sector. With projects ranging between several hundred million pounds and several billion pounds, the team works with water companies on some of the largest and most complex infrastructure projects the sector has seen in over thirty years. These projects are vital to meeting the needs of current and future customers-and your work will directly impact how companies deliver for them. Join us to help secure water supplies for future generations and build a lasting legacy for communities and the environment. You will be proactive and respond flexibly to the needs of the organisation by supporting with the development and delivery of major water and wastewater infrastructure projects across England and Wales. This will primarily be through competitive delivery models such as Ofwat's Direct Procurement for Customers ("DPC") model or the ("SIPR") as used in the delivery of the Thames Tideway Tunnel project. You will also interface with projects that have been approved through the RAPID (Regulator's Alliance for Progressing Infrastructure Development) process. The role will also involve working with different advisory services to develop and maintain strong relationships with key external players in the sector while working closely with other parts of Ofwat's Major Projects and Markets directorate and the wider Ofwat organisation. The successful candidate may come from a variety of backgrounds and is likely to have an interest and knowledge of, or some experience in regulatory policy or delivery of major infrastructure projects gained through related studies or work experience in Government, regulators, utilities or the contracting sector. Ideally, you will have a broad understanding of utilities in the UK. You will be expected to uphold high standards of delivery and collaborate with water and wastewater companies to support them to deliver the best value for customers. With our support and training, you will continue to hone your judgement and be expected to exercise it responsibly in line with our strategy and ways of working. About You Experience, skills and knowledge 1. Knowledge and/or experience of large infrastructure projects and/or capital programmes, either from previous study or gained through work experience within a regulated business, water sector supply chain organisation, consultancy, Government, or in another similarly relevant position. 2. Knowledge of project delivery and/or the private financing of public or regulated infrastructure. 3. Highly numerate with good analytical and problem-solving skills, including experience of identifying, analysing, and accurately interpreting a range of data and insights to inform evidence-based recommendations for complex problems. 4. Ability to build and maintain constructive working relationships with a diverse set of internal and external stakeholders. 5. Ability to proactively and effectively plan, prioritise and deliver your work and/or projects within a proposed timeframe, while working as part of a multidisciplinary team. 6. Good presentation and communication (oral and written) skills, including the ability to communicate complex issues to non-technical audiences. Attributes as per Ofwat's Framework for Success for Principal Grade. You can read more about our attributes here . Why Join Us • Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. • Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. • Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. • Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits • Excellent employer pension contribution of over 28% • 25 days' annual leave , increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. • Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. • Fees paid for membership of relevant professional bodies. • Up to 3 volunteering days per year. • Recognition vouchers scheme rewarding your hard work. • Generous shared parental leave and pay supporting your family life. To read more about the role and selection process, please follow the link to apply.
Associate / Principal Electrical Engineer - Wales, Birmingham & Bristol 1 Brighton, United Kingdom / Cambridge, United Kingdom / Croydon, United Kingdom / London, United Kingdom / Reading, United Kingdom / Southampton, United Kingdom Location/s: Reading, London, Croydon, Brighton, Cambridge, Southampton; UK Relocation supported: Not supported, but internal applications are welcome Recruiter contact: Nicola Coyle Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business division The Water Utilities Division is Mott MacDonald's centre of excellence for responding to the UK and Ireland's water and wastewater challenges. The work we do is at the forefront of ensuring safe water supplies for future generations, preventing urban flooding, and improving the health of our rivers and coastal environments. Our multi-disciplinary teams provide a variety of services throughout the full project life cycle, from advisory services and feasibility studies to outline and detailed design. Together, we deliver best-in-class solutions to our clients while offering diverse and technically stimulating opportunities to our people. Overview of the role The Division has ambitious growth plans in line with AMP8 () investment needs and we are proud of our strong reputation in the industry which is allowing us to expand our business. To help us to meet the growing needs of our clients, we have opportunities for experienced electrical, instrumentation, control and automation (EICA) engineers in our offices in Wales, Birmingham and Bristol. We work on a vast range of design projects covering, for example: Water treatment Water distribution and storage Wastewater recycling Industrial process water Irrigation Hydropower We cover all phases of the project lifecycle from feasibility studies through detailed design, construction support, and commissioning to handover. We provide specialist technical support to colleagues across our global business, offering fantastic opportunities to get involved in diverse and technically challenging work. Our clients include most UK water utility companies and many other governmental organisations and private companies in the UK and overseas. We have contributed to projects as varied as the Leeds flood alleviation scheme, carbon management tools for Wessex Water, High Speed Rail 2, Thames Tideway, and strategic pipelines for Anglian Water. You will undertake a wide range of EICA tasks, typically including: Specifying local renewable and back-up generation systems Cabling and installation design Instrumentation selection Factory and site acceptance tests of equipment You will work in close partnership with clients and contractors, building strong relationships that will enhance the company's reputation and help secure further work. You will have opportunities to develop your career in the direction of people management, commercial success, or technical excellence, depending on your strengths and interests. Candidate specification We are looking for a driven individual, keen to make a difference in the sector, take wide responsibilities and progress professionally. Qualified to HND level or higher in electrical, electronic or control engineering or a related discipline Experience in electrical and/or control engineering design/consultancy Strong communication skills to interact with other disciplines and clients, and to develop and promote the team A capability to manage design delivery and projects A team leader capable of managing and motivating individuals to consistently delivery Willingness to contribute to and develop technical knowledge networks A drive to be abreast of professional development and knowledge of current and emerging technical solutions Master's degree in electrical, electronic or control engineering or a related discipline Chartered status with a recognised Professional Institution Experience of working in the water and/or wastewater industry Good understanding of pipeline hydraulics, and water and wastewater treatment processes Experience in the UK water sector would be advantageous although not necessary. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Apply now, or for more information about our application process, click here.
Jul 15, 2025
Full time
Associate / Principal Electrical Engineer - Wales, Birmingham & Bristol 1 Brighton, United Kingdom / Cambridge, United Kingdom / Croydon, United Kingdom / London, United Kingdom / Reading, United Kingdom / Southampton, United Kingdom Location/s: Reading, London, Croydon, Brighton, Cambridge, Southampton; UK Relocation supported: Not supported, but internal applications are welcome Recruiter contact: Nicola Coyle Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business division The Water Utilities Division is Mott MacDonald's centre of excellence for responding to the UK and Ireland's water and wastewater challenges. The work we do is at the forefront of ensuring safe water supplies for future generations, preventing urban flooding, and improving the health of our rivers and coastal environments. Our multi-disciplinary teams provide a variety of services throughout the full project life cycle, from advisory services and feasibility studies to outline and detailed design. Together, we deliver best-in-class solutions to our clients while offering diverse and technically stimulating opportunities to our people. Overview of the role The Division has ambitious growth plans in line with AMP8 () investment needs and we are proud of our strong reputation in the industry which is allowing us to expand our business. To help us to meet the growing needs of our clients, we have opportunities for experienced electrical, instrumentation, control and automation (EICA) engineers in our offices in Wales, Birmingham and Bristol. We work on a vast range of design projects covering, for example: Water treatment Water distribution and storage Wastewater recycling Industrial process water Irrigation Hydropower We cover all phases of the project lifecycle from feasibility studies through detailed design, construction support, and commissioning to handover. We provide specialist technical support to colleagues across our global business, offering fantastic opportunities to get involved in diverse and technically challenging work. Our clients include most UK water utility companies and many other governmental organisations and private companies in the UK and overseas. We have contributed to projects as varied as the Leeds flood alleviation scheme, carbon management tools for Wessex Water, High Speed Rail 2, Thames Tideway, and strategic pipelines for Anglian Water. You will undertake a wide range of EICA tasks, typically including: Specifying local renewable and back-up generation systems Cabling and installation design Instrumentation selection Factory and site acceptance tests of equipment You will work in close partnership with clients and contractors, building strong relationships that will enhance the company's reputation and help secure further work. You will have opportunities to develop your career in the direction of people management, commercial success, or technical excellence, depending on your strengths and interests. Candidate specification We are looking for a driven individual, keen to make a difference in the sector, take wide responsibilities and progress professionally. Qualified to HND level or higher in electrical, electronic or control engineering or a related discipline Experience in electrical and/or control engineering design/consultancy Strong communication skills to interact with other disciplines and clients, and to develop and promote the team A capability to manage design delivery and projects A team leader capable of managing and motivating individuals to consistently delivery Willingness to contribute to and develop technical knowledge networks A drive to be abreast of professional development and knowledge of current and emerging technical solutions Master's degree in electrical, electronic or control engineering or a related discipline Chartered status with a recognised Professional Institution Experience of working in the water and/or wastewater industry Good understanding of pipeline hydraulics, and water and wastewater treatment processes Experience in the UK water sector would be advantageous although not necessary. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Apply now, or for more information about our application process, click here.
Public Sector Audit Assistant Manager page is loaded Public Sector Audit Assistant Manager Apply locations London time type Full time posted on Posted 30+ Days Ago job requisition id R More than you expected The UK member firms of Grant Thornton are part of global network of independent audit, tax and advisory firms, made up of some 76,000 in over 150 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton. Job Description: You already know what an Audit Assistant Manager does, so we want to tell you what it's like to work within Public Sector Audit at Grant Thornton, and what can we offer you that others don't. Why Public Sector Audit at Grant Thornton Our UK audit practice is built of over 2300 people working across 24 locations. We're really proud of the strong position our audit practice is in from a wellbeing, resource and quality perspective, the latter of which is shown through our recent positive AQR results. Grant Thornton's Public Sector Audit team is the well-established market leader in the provision of external audit to local government (including police and fire) and the NHS. Grant Thornton audits approximately 25% of the NHS market and 36% of local government. Our Public Sector Audit team works with some of the largest public sector bodies in the country. Our audit teams are well supported by specialist public sector financial reporting, audit quality, value for money and grants assurance teams. We are proud about the work we do in the sector and the important role we play for taxpayers. Our size and culture allow us to give you more opportunities within your career. You will have more responsibility for client outputs, and more variety in the work you take on and the clients you work with. You can develop your career in a way that works for you, and the firm, and we'll support you with development programmes and opportunities along the way. We're keen to support and hire those who have had career breaks or time away from public sector audit, who would like to return to a busy, flexible auditing role. Our vacancies for qualified Auditors are all open to supporting the up-skilling and re-integration of returners to our business. Life is about more than work The things you do, and the people you're with outside of work matter, that's why we're happy to look at flexible working options for all our roles, whether that's reduced or condensed hours, job shares, we'll always do our best to keep your work and life in balance. Everyone in the firm is encouraged to work in a hybrid way, want to go for a run at 3pm, or collect children from school? That's fine with us if it fits with your client work. Our framework for how we work underpins our approach, giving us all the confidence to make decisions that work for us, and our teams. Knowing we're right for you Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential. Our open and accessible culture means you'll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That's why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. A look into the role As an Audit Assistant Manager within our Public Sector Audit service line, you will: Excellent knowledge of UK GAAP / FRS102 Extensive experience of using audit software andMicrosoftpackages A genuine interest in our clients with an ability to confidently discuss business challenges and needs An interest in maintaining and developing your technical knowledgein order tofacilitate and lead valuable discussions with our clients Knowing you're right for us Joining us as an Audit Assistant Manager, the minimum criteria you'll need is a professional qualification (ACA, ICAS, CA, ACCA or CIPFA) with post qualification experience, and to be confident managing a large portfolio of audit clients. It would be great if you had some of the following skills, but don't worry if you don't tick every box, we'll help you develop along the way. Experience of managing audits of public sector bodies in addition to dealing with complex technical matters Excellent knowledge of UK GAAP / FRS102 Project management experience Experience of IFRS and auditing listed companies would be beneficial Extensive experience of using audit software and Microsoft packages Beyond the job The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you'll be giving back to society. It's that drive to do the right thing that runs through our every move, grounded in our firm's values - purposefully driven, actively curious and candid but kind. We're looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what's right, for the firm, our clients, our people and themselves. It's how it should be. Similar Jobs (3) Public Sector Financial Reporting Manager locations 7 Locations time type Full time posted on Posted 30+ Days Ago IT Audit Assistant Manager - Service Auditor Reporting locations London time type Full time posted on Posted 30+ Days Ago FS Audit Assistant Manager locations London time type Full time posted on Posted 30+ Days Ago The things you do, and the people you're with outside of work matter, that's why we're happy to look at flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Whether that's working reduced contracted hours, working your hours over a shorter period or utilising our 'how we work' framework. Everyone has an immediate right to request a flexible arrangement through our flexible working policy. Read more about our approach to flexible working.
Jul 10, 2025
Full time
Public Sector Audit Assistant Manager page is loaded Public Sector Audit Assistant Manager Apply locations London time type Full time posted on Posted 30+ Days Ago job requisition id R More than you expected The UK member firms of Grant Thornton are part of global network of independent audit, tax and advisory firms, made up of some 76,000 in over 150 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton. Job Description: You already know what an Audit Assistant Manager does, so we want to tell you what it's like to work within Public Sector Audit at Grant Thornton, and what can we offer you that others don't. Why Public Sector Audit at Grant Thornton Our UK audit practice is built of over 2300 people working across 24 locations. We're really proud of the strong position our audit practice is in from a wellbeing, resource and quality perspective, the latter of which is shown through our recent positive AQR results. Grant Thornton's Public Sector Audit team is the well-established market leader in the provision of external audit to local government (including police and fire) and the NHS. Grant Thornton audits approximately 25% of the NHS market and 36% of local government. Our Public Sector Audit team works with some of the largest public sector bodies in the country. Our audit teams are well supported by specialist public sector financial reporting, audit quality, value for money and grants assurance teams. We are proud about the work we do in the sector and the important role we play for taxpayers. Our size and culture allow us to give you more opportunities within your career. You will have more responsibility for client outputs, and more variety in the work you take on and the clients you work with. You can develop your career in a way that works for you, and the firm, and we'll support you with development programmes and opportunities along the way. We're keen to support and hire those who have had career breaks or time away from public sector audit, who would like to return to a busy, flexible auditing role. Our vacancies for qualified Auditors are all open to supporting the up-skilling and re-integration of returners to our business. Life is about more than work The things you do, and the people you're with outside of work matter, that's why we're happy to look at flexible working options for all our roles, whether that's reduced or condensed hours, job shares, we'll always do our best to keep your work and life in balance. Everyone in the firm is encouraged to work in a hybrid way, want to go for a run at 3pm, or collect children from school? That's fine with us if it fits with your client work. Our framework for how we work underpins our approach, giving us all the confidence to make decisions that work for us, and our teams. Knowing we're right for you Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential. Our open and accessible culture means you'll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That's why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. A look into the role As an Audit Assistant Manager within our Public Sector Audit service line, you will: Excellent knowledge of UK GAAP / FRS102 Extensive experience of using audit software andMicrosoftpackages A genuine interest in our clients with an ability to confidently discuss business challenges and needs An interest in maintaining and developing your technical knowledgein order tofacilitate and lead valuable discussions with our clients Knowing you're right for us Joining us as an Audit Assistant Manager, the minimum criteria you'll need is a professional qualification (ACA, ICAS, CA, ACCA or CIPFA) with post qualification experience, and to be confident managing a large portfolio of audit clients. It would be great if you had some of the following skills, but don't worry if you don't tick every box, we'll help you develop along the way. Experience of managing audits of public sector bodies in addition to dealing with complex technical matters Excellent knowledge of UK GAAP / FRS102 Project management experience Experience of IFRS and auditing listed companies would be beneficial Extensive experience of using audit software and Microsoft packages Beyond the job The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you'll be giving back to society. It's that drive to do the right thing that runs through our every move, grounded in our firm's values - purposefully driven, actively curious and candid but kind. We're looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what's right, for the firm, our clients, our people and themselves. It's how it should be. Similar Jobs (3) Public Sector Financial Reporting Manager locations 7 Locations time type Full time posted on Posted 30+ Days Ago IT Audit Assistant Manager - Service Auditor Reporting locations London time type Full time posted on Posted 30+ Days Ago FS Audit Assistant Manager locations London time type Full time posted on Posted 30+ Days Ago The things you do, and the people you're with outside of work matter, that's why we're happy to look at flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Whether that's working reduced contracted hours, working your hours over a shorter period or utilising our 'how we work' framework. Everyone has an immediate right to request a flexible arrangement through our flexible working policy. Read more about our approach to flexible working.
An exciting opportunity has emerged for a Complaints & Feedback Manager to join the housing department at one of Adecco's leading public sector clients, in a full time (35 hours each week, Monday to Friday) temporary role. This job is initially for 3-6 months, but may well get extended should the successful candidate perform well. Based in Stretford in Manchester, this role is reporting directly into the Head of Customer Experience and is paying between 27.45- 29.12 per hour. This role is agile working but there is an expectation to be in the office for collaborative working, when needed. You will directly line manage a Complaints & Feedback Lead, a Complaints and Feedback Advisor and a Customer Care Officer. You will provide a comprehensive, sensitive but effective complaint service for all service areas, working closely with internal and external stakeholders to investigate and resolve issues and provide satisfactory outcomes for the residents. You will promote the work of the Customer Experience Complaints Team across the organisation, with senior managers and staff in order to support the embedding of the policies and procedures within its remit across the day to day activities of the organisation. Key elements of this role include: Leading a team acting as the first point of contact for the organisation with regards to comments, compliments, and complaints, managing the whole process from logging the issues and liaising with the services, residents, the Housing Ombudsman and partner agencies, to ensuring any agreed solutions are implemented. Providing consistent advice, support, training, guidance, and consultation to all staff, relevant agencies, external and internal organisations/stakeholders, and the community at large as required concerning comments, compliments, and complaints. Allocating work to the team and approving work outputs to meet priorities and deadlines; managing and monitoring outputs to meet quality and performance KPI's. Providing consistent leadership, advice, support, guidance, and consultation to staff as required. Being responsible and accountable for the management of all employees within the team in accordance with company policies and procedures. Leading a team to process the high volume of unplanned and often complex complaints that arise daily, ensuring they are correctly assessed, logged onto systems, risk assessed and prioritised, researched or allocated to relevant managers, monitored until concluded and then responded to within timescales. Preparing and producing comprehensive, case specific letters and reports on behalf of the company in response to complaints, Housing Ombudsman enquiries, and for a range of audiences including distressed service users and their families, Members, partner organisations, senior managers, and the Executive team. Leading on supporting the organisation to meet statutory and regulatory requirements by upholding Service Level Agreements in place to acknowledge, investigate and respond to concerns, and generating intelligence about complaints using qualitative and quantitative analysis to enable senior managers to identify potential trends, themes and causes of complaints, wherever possible. Working in collaboration with the Housing Ombudsman office in dealing with investigations into complaints relating to the company's service delivery and standards etc, providing swift and detailed reporting, data, and information to assist in complaint resolution. Providing intelligent analysis and written commentary on complaints and service improvements to senior managers in support of reflective practice and service development. Monitoring service improvements arising from complaints, audits and peer reviews, sharing best practice and benchmarking information to create a culture of continuous improvement. Building strong and effective relationships with internal teams and external partners. Working collaboratively across the company to improve the customer journey by analysing feedback. Ensuring quality control of complaints handling and responses with feedback given to residents, stakeholders, and colleagues Promoting a customer first culture and a policy of continuous improvement. Completion of the annual self-assessment against the HOS complaints code and report to Board In addition, as the team manager you will be required to provide effective leadership and motivate team members to achieve high levels of performance and customer satisfaction, as well as support and coach colleagues and conduct quarterly coaching conversations ensuring appropriate training and qualifications are in place. Applicants with a public sector background would be highly desirable, but this is not essential. Only applicants who are happy to work hybridly from our clients Stretford office in Manchester, can start on just 1-2 weeks' notice and who can interview in February 2025 need apply.
Mar 08, 2025
Seasonal
An exciting opportunity has emerged for a Complaints & Feedback Manager to join the housing department at one of Adecco's leading public sector clients, in a full time (35 hours each week, Monday to Friday) temporary role. This job is initially for 3-6 months, but may well get extended should the successful candidate perform well. Based in Stretford in Manchester, this role is reporting directly into the Head of Customer Experience and is paying between 27.45- 29.12 per hour. This role is agile working but there is an expectation to be in the office for collaborative working, when needed. You will directly line manage a Complaints & Feedback Lead, a Complaints and Feedback Advisor and a Customer Care Officer. You will provide a comprehensive, sensitive but effective complaint service for all service areas, working closely with internal and external stakeholders to investigate and resolve issues and provide satisfactory outcomes for the residents. You will promote the work of the Customer Experience Complaints Team across the organisation, with senior managers and staff in order to support the embedding of the policies and procedures within its remit across the day to day activities of the organisation. Key elements of this role include: Leading a team acting as the first point of contact for the organisation with regards to comments, compliments, and complaints, managing the whole process from logging the issues and liaising with the services, residents, the Housing Ombudsman and partner agencies, to ensuring any agreed solutions are implemented. Providing consistent advice, support, training, guidance, and consultation to all staff, relevant agencies, external and internal organisations/stakeholders, and the community at large as required concerning comments, compliments, and complaints. Allocating work to the team and approving work outputs to meet priorities and deadlines; managing and monitoring outputs to meet quality and performance KPI's. Providing consistent leadership, advice, support, guidance, and consultation to staff as required. Being responsible and accountable for the management of all employees within the team in accordance with company policies and procedures. Leading a team to process the high volume of unplanned and often complex complaints that arise daily, ensuring they are correctly assessed, logged onto systems, risk assessed and prioritised, researched or allocated to relevant managers, monitored until concluded and then responded to within timescales. Preparing and producing comprehensive, case specific letters and reports on behalf of the company in response to complaints, Housing Ombudsman enquiries, and for a range of audiences including distressed service users and their families, Members, partner organisations, senior managers, and the Executive team. Leading on supporting the organisation to meet statutory and regulatory requirements by upholding Service Level Agreements in place to acknowledge, investigate and respond to concerns, and generating intelligence about complaints using qualitative and quantitative analysis to enable senior managers to identify potential trends, themes and causes of complaints, wherever possible. Working in collaboration with the Housing Ombudsman office in dealing with investigations into complaints relating to the company's service delivery and standards etc, providing swift and detailed reporting, data, and information to assist in complaint resolution. Providing intelligent analysis and written commentary on complaints and service improvements to senior managers in support of reflective practice and service development. Monitoring service improvements arising from complaints, audits and peer reviews, sharing best practice and benchmarking information to create a culture of continuous improvement. Building strong and effective relationships with internal teams and external partners. Working collaboratively across the company to improve the customer journey by analysing feedback. Ensuring quality control of complaints handling and responses with feedback given to residents, stakeholders, and colleagues Promoting a customer first culture and a policy of continuous improvement. Completion of the annual self-assessment against the HOS complaints code and report to Board In addition, as the team manager you will be required to provide effective leadership and motivate team members to achieve high levels of performance and customer satisfaction, as well as support and coach colleagues and conduct quarterly coaching conversations ensuring appropriate training and qualifications are in place. Applicants with a public sector background would be highly desirable, but this is not essential. Only applicants who are happy to work hybridly from our clients Stretford office in Manchester, can start on just 1-2 weeks' notice and who can interview in February 2025 need apply.
Join us on the Journey National Express are recruiting an experienced Team Manager to join the team at our Head Office in Digbeth . The successful candidate will develop high performing, top quality teams that will breed positive behaviours with a strong customer focus. Responsible for the productivity, personal development and management of staff and activities within your team to exceed customer expectations and maximise sales in line with business objectives. Fully support the Contact Centre Manager and the Centre as a whole to achieve and exceed service levels. What you'll do: Develop personal development programmes for each team member that will enable them to progress through the agreed bonus structure, reviewing progress on a monthly basis Ensure the highest level of productivity is achieved within team by continually monitoring customer demand against the resources available thus increasing sales and service levels Evaluate processes, procedures and operational efficiency within area of responsibility on an on-going basis to improve levels of service and profitability. Ensure your team is up to date with new systems, products and procedures providing technical and in-depth product knowledge to support the team, as required Respond to high-level, escalated contacts and incidents in a timely and professional manner, via verbal or written communications, to retain loyalty and avoid adverse publicity Ensure resources are managed dynamically to optimise quality, service and productivity Monitor compensation payments for individuals within team to ensure they are awarding and re-charging accurately Oversee the provision of a consistently high standard of service within team to meet agreed quality standards and win customer recognition, loyalty and recovery Support the Contact Centre Manager with recruitment, training and development of staff to meet the business objectives of reducing turnover levels and providing the highest level of service Continually monitor and control all staff performance in line with company procedures, providing clear direction, guidance and support of a consistent and reliable nature, empowering staff to make decisions where appropriate Chair monthly team meetings that provide clear and effective feedback whilst encouraging and inspiring ideas and team debate that will keep staff fully informed, committed and motivated, and capable of meeting their objectives Take responsibility for identification of the root cause of complaints and endeavour to fix the problem at the first opportunity Ensure Managing Attendance Procedures are adopted when dealing with staff absenteeism to ensure a fair and consistent approach is used and the level of sickness is minimised Communicate effectively with peers and other departments to develop relationships and share best practice Ensure all reports, statistical and administration requests are met in a timely, relevant and accurate manner Co-ordinate the training of newly recruited customer services advisors developing and delivering prepared training packages as appropriate What you'll need: Strong leadership and interpersonal skills with the ability to communicate effectively at all levels Proven experience of managing a team ideally in a call centre environment High level of analytical and keyboard skills Excellent standard of education ( A Level standard or equivalent.) Shift work 06:15-20:00 over 7 days, Bank holiday working required and on call requirement What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Mar 07, 2025
Full time
Join us on the Journey National Express are recruiting an experienced Team Manager to join the team at our Head Office in Digbeth . The successful candidate will develop high performing, top quality teams that will breed positive behaviours with a strong customer focus. Responsible for the productivity, personal development and management of staff and activities within your team to exceed customer expectations and maximise sales in line with business objectives. Fully support the Contact Centre Manager and the Centre as a whole to achieve and exceed service levels. What you'll do: Develop personal development programmes for each team member that will enable them to progress through the agreed bonus structure, reviewing progress on a monthly basis Ensure the highest level of productivity is achieved within team by continually monitoring customer demand against the resources available thus increasing sales and service levels Evaluate processes, procedures and operational efficiency within area of responsibility on an on-going basis to improve levels of service and profitability. Ensure your team is up to date with new systems, products and procedures providing technical and in-depth product knowledge to support the team, as required Respond to high-level, escalated contacts and incidents in a timely and professional manner, via verbal or written communications, to retain loyalty and avoid adverse publicity Ensure resources are managed dynamically to optimise quality, service and productivity Monitor compensation payments for individuals within team to ensure they are awarding and re-charging accurately Oversee the provision of a consistently high standard of service within team to meet agreed quality standards and win customer recognition, loyalty and recovery Support the Contact Centre Manager with recruitment, training and development of staff to meet the business objectives of reducing turnover levels and providing the highest level of service Continually monitor and control all staff performance in line with company procedures, providing clear direction, guidance and support of a consistent and reliable nature, empowering staff to make decisions where appropriate Chair monthly team meetings that provide clear and effective feedback whilst encouraging and inspiring ideas and team debate that will keep staff fully informed, committed and motivated, and capable of meeting their objectives Take responsibility for identification of the root cause of complaints and endeavour to fix the problem at the first opportunity Ensure Managing Attendance Procedures are adopted when dealing with staff absenteeism to ensure a fair and consistent approach is used and the level of sickness is minimised Communicate effectively with peers and other departments to develop relationships and share best practice Ensure all reports, statistical and administration requests are met in a timely, relevant and accurate manner Co-ordinate the training of newly recruited customer services advisors developing and delivering prepared training packages as appropriate What you'll need: Strong leadership and interpersonal skills with the ability to communicate effectively at all levels Proven experience of managing a team ideally in a call centre environment High level of analytical and keyboard skills Excellent standard of education ( A Level standard or equivalent.) Shift work 06:15-20:00 over 7 days, Bank holiday working required and on call requirement What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Your new company Working for a local public sector organisation based in Exeter. This role is for 12 months and paying between 30 - 35k depending on experience. Your new role We are working with this client on a 12 month fixed term contract to support them with some changes within their organisation currently and ideally this person would have experience of this within a public sector/ NHS role previously. This role is full time Monday - Friday standard office hours. What you'll need to succeed Previous experience working within public sector/ NHS would be advantageous. Strong HR background CIPD level 5 or relevant experience (QBE) Experience of organisation change would be ideal What you'll get in return Excellent salary Foot in the door with the organisation - first to know of any permanent vacancies Pension contribution 35 days annual leave What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 07, 2025
Contractor
Your new company Working for a local public sector organisation based in Exeter. This role is for 12 months and paying between 30 - 35k depending on experience. Your new role We are working with this client on a 12 month fixed term contract to support them with some changes within their organisation currently and ideally this person would have experience of this within a public sector/ NHS role previously. This role is full time Monday - Friday standard office hours. What you'll need to succeed Previous experience working within public sector/ NHS would be advantageous. Strong HR background CIPD level 5 or relevant experience (QBE) Experience of organisation change would be ideal What you'll get in return Excellent salary Foot in the door with the organisation - first to know of any permanent vacancies Pension contribution 35 days annual leave What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Join us on the Journey National Express are recruiting an experienced Customer Service Advisor - Administrator to join our team, based at our Head Office in Digbeth, Birmingham . The successful candidate will ensure a highly professional, appropriate and timely response is provided to all National Express customers that will exceed expectations, retain customer loyalty and avoid adverse publicity. What you'll do: Respond to general enquiries, sales contacts & complaints received through a variety of contact channels. Telephone, emails, social media, white mail, in a professional and timely manner Proactively resolve any customer issues, identifying and reporting the root cause to the appropriate department or personnel Promote, initiate interest and positively sell the Company's products and services to generate sales and maximise all opportunities for add on sales Operate computer and manual systems as necessary to process work, maintain accurate records and access information and provide standard reports Maintain an up-to-date knowledge of products, services and systems to support the delivery of a high quality and effective customer contact service Work within the appropriate standards required within Company policies and procedures to ensure a high level of service is provided to customers Ensure productivity & quality assessment targets are achieved within company guidelines based on the activities undertaken Multi task between a number of duties, such as, sales calls, general enquiries, complaint handling, proactive response to network incidents, & organising displaced customer movement Refer for investigation all serious issues, including specifically those that relate to staff, safety, race, disability, claims for lost, damaged property or personal injury and where there is an issue that requires immediate corrective action Verify information through the appropriate channels, OCS, intranet, payment systems, GPS tracking data, reservations system, before referring for investigation and/or responding to the customer. Make effective use of all technology Assess and award compensation, where appropriate, in line with departmental guidelines Recharge any reimbursement made attributable to a non National Express business, such as partner operator, using the correct processes Record and administer any refunds of unused tickets in accordance with company guidelines Record information from complaint investigation, such as staff names, in accordance with company guidelines to avoid recurring issues Escalate any issue that is likely to cause recurring issues or bad publicity immediately What you'll need: Ability to write letters/emails/webchat/to customers to a professional standard for the purpose of clear and effective responses to all contacts Excellent telephone manner Ability to stay calm under pressure and deal effectively with frustrated customers / conflict within teams Experience of delivering excellent customer service in a fast-paced working environment Proactive sales skills to promote all available National Express products and services Excellent people and communication skills with ability to deal with people and problems effectively and with ease Ability to identify root cause for accurate reporting What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Mar 06, 2025
Full time
Join us on the Journey National Express are recruiting an experienced Customer Service Advisor - Administrator to join our team, based at our Head Office in Digbeth, Birmingham . The successful candidate will ensure a highly professional, appropriate and timely response is provided to all National Express customers that will exceed expectations, retain customer loyalty and avoid adverse publicity. What you'll do: Respond to general enquiries, sales contacts & complaints received through a variety of contact channels. Telephone, emails, social media, white mail, in a professional and timely manner Proactively resolve any customer issues, identifying and reporting the root cause to the appropriate department or personnel Promote, initiate interest and positively sell the Company's products and services to generate sales and maximise all opportunities for add on sales Operate computer and manual systems as necessary to process work, maintain accurate records and access information and provide standard reports Maintain an up-to-date knowledge of products, services and systems to support the delivery of a high quality and effective customer contact service Work within the appropriate standards required within Company policies and procedures to ensure a high level of service is provided to customers Ensure productivity & quality assessment targets are achieved within company guidelines based on the activities undertaken Multi task between a number of duties, such as, sales calls, general enquiries, complaint handling, proactive response to network incidents, & organising displaced customer movement Refer for investigation all serious issues, including specifically those that relate to staff, safety, race, disability, claims for lost, damaged property or personal injury and where there is an issue that requires immediate corrective action Verify information through the appropriate channels, OCS, intranet, payment systems, GPS tracking data, reservations system, before referring for investigation and/or responding to the customer. Make effective use of all technology Assess and award compensation, where appropriate, in line with departmental guidelines Recharge any reimbursement made attributable to a non National Express business, such as partner operator, using the correct processes Record and administer any refunds of unused tickets in accordance with company guidelines Record information from complaint investigation, such as staff names, in accordance with company guidelines to avoid recurring issues Escalate any issue that is likely to cause recurring issues or bad publicity immediately What you'll need: Ability to write letters/emails/webchat/to customers to a professional standard for the purpose of clear and effective responses to all contacts Excellent telephone manner Ability to stay calm under pressure and deal effectively with frustrated customers / conflict within teams Experience of delivering excellent customer service in a fast-paced working environment Proactive sales skills to promote all available National Express products and services Excellent people and communication skills with ability to deal with people and problems effectively and with ease Ability to identify root cause for accurate reporting What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Are you a creative and results-driven digital marketer with a passion for sustainability? We are looking for a dynamic and innovative Digital Marketing Executive to join our team and play a key role at the heart of our business. In this dynamic role, you'll bring our brand to life, drive engagement across multiple channels, and grow the membership of the Supply Chain Sustainability School in the UK, Ireland, and the USA. If you thrive on crafting compelling content, building strong digital strategies, and making a real impact, we'd love to hear from you! The Role at a Glance: Digital Marketing Executive Old Street London office / Hybrid Working £30,000 Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent Reporting to: International Marketing Manager Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike Heads-Up - We really value a short intro covering note :-) Who we are: We are a leading consultancy with the aim of inspiring sustainable business. Our team comprises 60+ full and part time employees and associates. Many of our clients are sector leaders on sustainability and supply chain issues and we are proud of our reputation for leading the thinking in this area. We are drive a lasting change in sustainability through innovative technology, expert advisory, and award-winning learning solutions. They partner with leading organisations, including the NHS and Houses of Parliament, to create measurable impact across industries. As the delivery team behind the Supply Chain Sustainability School, we lead global collaboration to accelerate sustainability. An accredited Living Wage employer, we've been recognised by Best Companies with a 'One to Watch' status for their commitment to an outstanding workplace. We prioritise regular wellbeing check-ins, ensure employees are heard, and offer mental health support. Our competency framework enables employees to shape their career paths with clear development goals, while managers receive coaching, mentoring, and peer-sharing opportunities to enhance their leadership skills. This comprehensive approach supports an environment where personal and professional growth thrive. The Digital Marketing Executive Opportunity: The Marketing department sits at the heart of the business, providing marketing tools, best practice, and expertise. As a key member of our team, you will drive growth and uncover new opportunities to engage our members and clients, advancing our mission to effect positive, sustainable change globally. This role reports to the International Marketing Manager. Key Responsibilities: + Developing and executing multi-channel marketing campaigns + Adapting messaging and strategies for each market based on regional insights + Aligning campaigns with international sustainability trends, policies, and regulations + Regularly updating and optimising the websites to reflect current initiatives + Creating branded microsites to drive engagement amongst our target audience + Producing high-quality content including news articles, blog posts, and publications + Implementing localised social media strategies to increase engagement + Tracking regional social media metrics and adjusting strategies accordingly + Executing email marketing campaigns tailored for different international audiences + Managing mailing lists, segment audiences, and ensuring compliance with GDPR (UK/EU) and CCPA (USA) + Utilising tools like Google Analytics to track regional user behaviour + Delivering marketing campaigns for key strategic partnerships across the UK, Ireland, and USA. + Overseeing exhibition stands and digital presence at events + Designing professional promotional materials, social media graphics, and event collateral + Providing monthly, quarterly, and annual reports offering key insights and recommendations to the International Marketing Manager and stakeholders About you: + Educated to a Degree level in Marketing, Business, or a related field + Minimum of 2 years of experience in a marketing role, with strong expertise in campaign management + A keen eye for design and detail + Skilled in using digital marketing tools (Mailchimp/Force24, LinkedIn, X, Instagram, Hootsuite), design software (Canva), analytics platforms (Google Analytics), survey tools (SurveyMonkey), content management systems (WordPress), and Microsoft Office (Excel, PowerPoint, Word) + Takes initiative, solves problems, and embraces learning + Excellent verbal and written communication skills for global engagement + Ability to manage multiple international campaigns effectively + Skilled in data interpretation and performance analysis + Works well in cross-functional, multi-market teams + Have a genuine interest in sustainability What's on Offer: + A competitive market salary of £30,000 + company bonus + personal bonus + 25 days + 8 statutory holidays, plus an extra day for your birthday + Hybrid working with a minimum of one day in the office per week + 8% employer pension contribution + Mental health support + Fitness allowance + Enhanced maternity/paternity pay + Volunteer days + Access to our vibrant Old Street office featuring a lounge, café bar, gym, and rooftop terrace + Leverage professional development programmes tailored to your career aspirations. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mar 06, 2025
Full time
Are you a creative and results-driven digital marketer with a passion for sustainability? We are looking for a dynamic and innovative Digital Marketing Executive to join our team and play a key role at the heart of our business. In this dynamic role, you'll bring our brand to life, drive engagement across multiple channels, and grow the membership of the Supply Chain Sustainability School in the UK, Ireland, and the USA. If you thrive on crafting compelling content, building strong digital strategies, and making a real impact, we'd love to hear from you! The Role at a Glance: Digital Marketing Executive Old Street London office / Hybrid Working £30,000 Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent Reporting to: International Marketing Manager Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike Heads-Up - We really value a short intro covering note :-) Who we are: We are a leading consultancy with the aim of inspiring sustainable business. Our team comprises 60+ full and part time employees and associates. Many of our clients are sector leaders on sustainability and supply chain issues and we are proud of our reputation for leading the thinking in this area. We are drive a lasting change in sustainability through innovative technology, expert advisory, and award-winning learning solutions. They partner with leading organisations, including the NHS and Houses of Parliament, to create measurable impact across industries. As the delivery team behind the Supply Chain Sustainability School, we lead global collaboration to accelerate sustainability. An accredited Living Wage employer, we've been recognised by Best Companies with a 'One to Watch' status for their commitment to an outstanding workplace. We prioritise regular wellbeing check-ins, ensure employees are heard, and offer mental health support. Our competency framework enables employees to shape their career paths with clear development goals, while managers receive coaching, mentoring, and peer-sharing opportunities to enhance their leadership skills. This comprehensive approach supports an environment where personal and professional growth thrive. The Digital Marketing Executive Opportunity: The Marketing department sits at the heart of the business, providing marketing tools, best practice, and expertise. As a key member of our team, you will drive growth and uncover new opportunities to engage our members and clients, advancing our mission to effect positive, sustainable change globally. This role reports to the International Marketing Manager. Key Responsibilities: + Developing and executing multi-channel marketing campaigns + Adapting messaging and strategies for each market based on regional insights + Aligning campaigns with international sustainability trends, policies, and regulations + Regularly updating and optimising the websites to reflect current initiatives + Creating branded microsites to drive engagement amongst our target audience + Producing high-quality content including news articles, blog posts, and publications + Implementing localised social media strategies to increase engagement + Tracking regional social media metrics and adjusting strategies accordingly + Executing email marketing campaigns tailored for different international audiences + Managing mailing lists, segment audiences, and ensuring compliance with GDPR (UK/EU) and CCPA (USA) + Utilising tools like Google Analytics to track regional user behaviour + Delivering marketing campaigns for key strategic partnerships across the UK, Ireland, and USA. + Overseeing exhibition stands and digital presence at events + Designing professional promotional materials, social media graphics, and event collateral + Providing monthly, quarterly, and annual reports offering key insights and recommendations to the International Marketing Manager and stakeholders About you: + Educated to a Degree level in Marketing, Business, or a related field + Minimum of 2 years of experience in a marketing role, with strong expertise in campaign management + A keen eye for design and detail + Skilled in using digital marketing tools (Mailchimp/Force24, LinkedIn, X, Instagram, Hootsuite), design software (Canva), analytics platforms (Google Analytics), survey tools (SurveyMonkey), content management systems (WordPress), and Microsoft Office (Excel, PowerPoint, Word) + Takes initiative, solves problems, and embraces learning + Excellent verbal and written communication skills for global engagement + Ability to manage multiple international campaigns effectively + Skilled in data interpretation and performance analysis + Works well in cross-functional, multi-market teams + Have a genuine interest in sustainability What's on Offer: + A competitive market salary of £30,000 + company bonus + personal bonus + 25 days + 8 statutory holidays, plus an extra day for your birthday + Hybrid working with a minimum of one day in the office per week + 8% employer pension contribution + Mental health support + Fitness allowance + Enhanced maternity/paternity pay + Volunteer days + Access to our vibrant Old Street office featuring a lounge, café bar, gym, and rooftop terrace + Leverage professional development programmes tailored to your career aspirations. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Join Ofwat's Major Projects and Markets Directorate as a Principal Infrastructure Corporate Finance Lead! About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance - no other organisation does the work we do. It's unique and meaningful: keeping our water flowing; ensuring water bills don't cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role We are seeking an experienced Infrastructure Corporate Finance Lead to join our growing Major Projects Team. We are a multidisciplinary team that has a wide remit, working with the industry on some of the largest and most complex infrastructure projects the sector has seen in over thirty years, ranging between several hundred million pounds to several billion pounds. Our aim is to ensure companies are developing and delivering them in a timely and efficient manner, while protecting customers and the environment. You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach to the delivery of major infrastructure projects, with a particular focus on corporate or project finance. You will be proactive and respond flexibly to the needs of the organisation by facilitating the development and delivery of major water and wastewater infrastructure projects across England and Wales. You will bring together various advisory services to identify opportunities, and build strong relationships with key external players in the sector. Working closely with Ofwat's Major Projects and Markets directorate and the wider organisation, you will uphold high standards of delivery and collaborate with water and wastewater companies to ensure the delivery of best value for customers. This is a unique, once-in-a-career opportunity for someone with experience in corporate finance for infrastructure projects or project finance. You will have the chance to work on some of the most important capital projects in the water sector and gain valuable experience in new delivery models. Your input will be crucial to these exciting projects and the accompanying policy issues. These projects are vital to meeting the current and future needs of customers, and you will have a direct impact on ensuring companies deliver for their customers. By contributing to these projects, you will help create a legacy for customers across England and Wales for generations to come. About You Experience, skills and knowledge: A professional qualification in a finance discipline (CFA, ACA, ACCA, CIMA or ACT) or equivalent experience. Experience and/or extensive knowledge of project finance, major infrastructure project financing, or corporate finance, obtained through work in, but not limited to, banking, government, public, and regulated sectors (such as water, energy, rail, or other economic and social infrastructure). Understanding of company and group structures, how companies raise finance, the types of finance that are available to them and the relevant commercial issues. Ability to analyse and challenge financial data (from e.g. companies, financial strategies, structures and policy frameworks), while assessing value for money. Ability to draw conclusions and present evidence-based decisions and solutions. Experience of building and maintaining constructive working relationships with a diverse set of stakeholders and the ability to influence and collaborate effectively to deliver desired outcomes. Ability to effectively plan, prioritise and deliver programmes of work and/or projects, both directly and by managing multi-disciplinary teams. Excellent presentation and communication skills (oral and written), including the ability to communicate complex analysis to non-technical audiences. Attributes: Building Trust Making Relationships Count Adaptable thinker Creates Clarity Delivers Outcomes Why Join Us: Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits: Excellent employer pension contribution of over 28% 25 days' annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life To read more about the role and selection process, please follow the link to apply. Applications Deadline: 23.55 9 March 2025.
Mar 06, 2025
Full time
Join Ofwat's Major Projects and Markets Directorate as a Principal Infrastructure Corporate Finance Lead! About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Our work has genuine significance - no other organisation does the work we do. It's unique and meaningful: keeping our water flowing; ensuring water bills don't cost a penny more than needed; holding water companies to account. Come and work at the source of everyday life. The Role We are seeking an experienced Infrastructure Corporate Finance Lead to join our growing Major Projects Team. We are a multidisciplinary team that has a wide remit, working with the industry on some of the largest and most complex infrastructure projects the sector has seen in over thirty years, ranging between several hundred million pounds to several billion pounds. Our aim is to ensure companies are developing and delivering them in a timely and efficient manner, while protecting customers and the environment. You will play a key role in not only delivering Ofwat's strategy, but also in the development of our approach to the delivery of major infrastructure projects, with a particular focus on corporate or project finance. You will be proactive and respond flexibly to the needs of the organisation by facilitating the development and delivery of major water and wastewater infrastructure projects across England and Wales. You will bring together various advisory services to identify opportunities, and build strong relationships with key external players in the sector. Working closely with Ofwat's Major Projects and Markets directorate and the wider organisation, you will uphold high standards of delivery and collaborate with water and wastewater companies to ensure the delivery of best value for customers. This is a unique, once-in-a-career opportunity for someone with experience in corporate finance for infrastructure projects or project finance. You will have the chance to work on some of the most important capital projects in the water sector and gain valuable experience in new delivery models. Your input will be crucial to these exciting projects and the accompanying policy issues. These projects are vital to meeting the current and future needs of customers, and you will have a direct impact on ensuring companies deliver for their customers. By contributing to these projects, you will help create a legacy for customers across England and Wales for generations to come. About You Experience, skills and knowledge: A professional qualification in a finance discipline (CFA, ACA, ACCA, CIMA or ACT) or equivalent experience. Experience and/or extensive knowledge of project finance, major infrastructure project financing, or corporate finance, obtained through work in, but not limited to, banking, government, public, and regulated sectors (such as water, energy, rail, or other economic and social infrastructure). Understanding of company and group structures, how companies raise finance, the types of finance that are available to them and the relevant commercial issues. Ability to analyse and challenge financial data (from e.g. companies, financial strategies, structures and policy frameworks), while assessing value for money. Ability to draw conclusions and present evidence-based decisions and solutions. Experience of building and maintaining constructive working relationships with a diverse set of stakeholders and the ability to influence and collaborate effectively to deliver desired outcomes. Ability to effectively plan, prioritise and deliver programmes of work and/or projects, both directly and by managing multi-disciplinary teams. Excellent presentation and communication skills (oral and written), including the ability to communicate complex analysis to non-technical audiences. Attributes: Building Trust Making Relationships Count Adaptable thinker Creates Clarity Delivers Outcomes Why Join Us: Meaningful Impact: Contribute to our purpose to drive water companies to deliver more for customers and the environment. Innovative Work Environment: We embrace agile working and a culture of trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with meaningful collaboration in our London or Birmingham offices. Other Benefits: Excellent employer pension contribution of over 28% 25 days' annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life To read more about the role and selection process, please follow the link to apply. Applications Deadline: 23.55 9 March 2025.
Join us on the Journey National Express are recruiting for two experienced Customer Service Advisors to join our team, based at our Head Office in Digbeth, Birmingham . The successful candidates will ensure a highly professional, appropriate and timely response is provided to all National Express customers that will exceed expectations, retain customer loyalty and avoid adverse publicity. Two roles available: one full time and one fixed term contract (9 months). What you'll do: Respond to general enquiries, sales contacts & complaints received through a variety of contact channels. Telephone, emails, social media, white mail, in a professional and timely manner Proactively resolve any customer issues, identifying and reporting the root cause to the appropriate department or personnel Promote, initiate interest and positively sell the Company's products and services to generate sales and maximise all opportunities for add on sales Operate computer and manual systems as necessary to process work, maintain accurate records and access information and provide standard reports Maintain an up-to-date knowledge of products, services and systems to support the delivery of a high quality and effective customer contact service Work within the appropriate standards required within Company policies and procedures to ensure a high level of service is provided to customers Ensure productivity & quality assessment targets are achieved within company guidelines based on the activities undertaken Multi task between a number of duties, such as, sales calls, general enquiries, complaint handling, proactive response to network incidents, & organising displaced customer movement Refer for investigation all serious issues, including specifically those that relate to staff, safety, race, disability, claims for lost, damaged property or personal injury and where there is an issue that requires immediate corrective action Verify information through the appropriate channels, OCS, intranet, payment systems, GPS tracking data, reservations system, before referring for investigation and/or responding to the customer. Make effective use of all technology Assess and award compensation, where appropriate, in line with departmental guidelines Recharge any reimbursement made attributable to a non National Express business, such as partner operator, using the correct processes Record and administer any refunds of unused tickets in accordance with company guidelines Record information from complaint investigation, such as staff names, in accordance with company guidelines to avoid recurring issues Escalate any issue that is likely to cause recurring issues or bad publicity immediately What you'll need: Ability to write letters/emails/webchat/to customers to a professional standard for the purpose of clear and effective responses to all contacts Excellent telephone manner Ability to stay calm under pressure and deal effectively with frustrated customers / conflict within teams Experience of delivering excellent customer service in a fast-paced working environment Proactive sales skills to promote all available National Express products and services Excellent people and communication skills with ability to deal with people and problems effectively and with ease Ability to identify root cause for accurate reporting What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Mar 06, 2025
Full time
Join us on the Journey National Express are recruiting for two experienced Customer Service Advisors to join our team, based at our Head Office in Digbeth, Birmingham . The successful candidates will ensure a highly professional, appropriate and timely response is provided to all National Express customers that will exceed expectations, retain customer loyalty and avoid adverse publicity. Two roles available: one full time and one fixed term contract (9 months). What you'll do: Respond to general enquiries, sales contacts & complaints received through a variety of contact channels. Telephone, emails, social media, white mail, in a professional and timely manner Proactively resolve any customer issues, identifying and reporting the root cause to the appropriate department or personnel Promote, initiate interest and positively sell the Company's products and services to generate sales and maximise all opportunities for add on sales Operate computer and manual systems as necessary to process work, maintain accurate records and access information and provide standard reports Maintain an up-to-date knowledge of products, services and systems to support the delivery of a high quality and effective customer contact service Work within the appropriate standards required within Company policies and procedures to ensure a high level of service is provided to customers Ensure productivity & quality assessment targets are achieved within company guidelines based on the activities undertaken Multi task between a number of duties, such as, sales calls, general enquiries, complaint handling, proactive response to network incidents, & organising displaced customer movement Refer for investigation all serious issues, including specifically those that relate to staff, safety, race, disability, claims for lost, damaged property or personal injury and where there is an issue that requires immediate corrective action Verify information through the appropriate channels, OCS, intranet, payment systems, GPS tracking data, reservations system, before referring for investigation and/or responding to the customer. Make effective use of all technology Assess and award compensation, where appropriate, in line with departmental guidelines Recharge any reimbursement made attributable to a non National Express business, such as partner operator, using the correct processes Record and administer any refunds of unused tickets in accordance with company guidelines Record information from complaint investigation, such as staff names, in accordance with company guidelines to avoid recurring issues Escalate any issue that is likely to cause recurring issues or bad publicity immediately What you'll need: Ability to write letters/emails/webchat/to customers to a professional standard for the purpose of clear and effective responses to all contacts Excellent telephone manner Ability to stay calm under pressure and deal effectively with frustrated customers / conflict within teams Experience of delivering excellent customer service in a fast-paced working environment Proactive sales skills to promote all available National Express products and services Excellent people and communication skills with ability to deal with people and problems effectively and with ease Ability to identify root cause for accurate reporting What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
