A leading digital content provider in Milton Keynes is seeking a Customer Success Manager to drive satisfaction, retention, and growth. You'll act as a trusted advisor, managing relationships with multiple accounts and ensuring customers unlock the full value of solutions. This hybrid role includes training, engagement, and monitoring financial health across accounts. The ideal candidate has at least 3 years of experience in customer success or account management, preferably within SaaS, and is adept with tools like Salesforce and ChurnZero. Competitive benefits offered.
Mar 13, 2026
Full time
A leading digital content provider in Milton Keynes is seeking a Customer Success Manager to drive satisfaction, retention, and growth. You'll act as a trusted advisor, managing relationships with multiple accounts and ensuring customers unlock the full value of solutions. This hybrid role includes training, engagement, and monitoring financial health across accounts. The ideal candidate has at least 3 years of experience in customer success or account management, preferably within SaaS, and is adept with tools like Salesforce and ChurnZero. Competitive benefits offered.
This isn't just another Account Manager role - it's a chance to shape risk management strategies for Industry leaders. We're looking for an accomplished Insurance professional to join a prestigious Broking house, focusing on delivering sophisticated Insurance programmes to major Corporate clients. What You'll Do as an Account Manager: Design tailored Insurance programmes for multinational clients Partner with CEO's and CFO's of prominent organisations Drive business retention through excellence in service delivery Lead client relationships with a focus on long term partnerships Your profile to be a successful Account Manager: Deep understanding of Commercial Insurance markets Proven ability to operate at Board level Experience in creating bespoke Insurance solutions Outstanding relationship building capabilities This role suits an experienced Commercial Insurance professional looking for a strategic client advisory opportunity. Benefits: 25 days annual leave Bank Holidays Annual Company bonus scheme Pension scheme and Life Insurance Health cover Supported professional training and development and funded professional memberships Discounted financial services and insurance products Also what's on offer: Hybrid working model with emphasis on client-facing activities and team collaboration Autonomy to manage your client portfolio Focus on quality client relationships
Mar 13, 2026
Full time
This isn't just another Account Manager role - it's a chance to shape risk management strategies for Industry leaders. We're looking for an accomplished Insurance professional to join a prestigious Broking house, focusing on delivering sophisticated Insurance programmes to major Corporate clients. What You'll Do as an Account Manager: Design tailored Insurance programmes for multinational clients Partner with CEO's and CFO's of prominent organisations Drive business retention through excellence in service delivery Lead client relationships with a focus on long term partnerships Your profile to be a successful Account Manager: Deep understanding of Commercial Insurance markets Proven ability to operate at Board level Experience in creating bespoke Insurance solutions Outstanding relationship building capabilities This role suits an experienced Commercial Insurance professional looking for a strategic client advisory opportunity. Benefits: 25 days annual leave Bank Holidays Annual Company bonus scheme Pension scheme and Life Insurance Health cover Supported professional training and development and funded professional memberships Discounted financial services and insurance products Also what's on offer: Hybrid working model with emphasis on client-facing activities and team collaboration Autonomy to manage your client portfolio Focus on quality client relationships
Account Manager Consumer Packaged Goods (CPG) Location: Home-based England or Wales Salary: £50-55K plus uncapped bonus, company car and excellent benefits package About the Company Our client is a leading player in the Digital Industries space, driving innovation across the automation and smart manufacturing landscape click apply for full job details
Mar 13, 2026
Full time
Account Manager Consumer Packaged Goods (CPG) Location: Home-based England or Wales Salary: £50-55K plus uncapped bonus, company car and excellent benefits package About the Company Our client is a leading player in the Digital Industries space, driving innovation across the automation and smart manufacturing landscape click apply for full job details
Junior Account Manager, up to £28,000, Havant Can you deliver an exceptional customer experience through your account management skills? Do you want to join a global manufacturing company who are market leaders in their field? An exciting opportunity has opened for a Junior Account Manager to join a well-established global manufacturing company supporting customers across the UK. This role is ideal for someone with sales experience and a passion for boating or marine equipment who enjoys building relationships, travelling to customers and being part of a growing commercial team. You ll be responsible for managing customer accounts, supporting product sales, and acting as the key link between customers and internal teams. The role: what you will be doing As Junior Account Manager, your responsibilities will include: Build and maintain strong relationships with existing customers Act as the main contact for customer enquiries and support Conduct regular customer visits and account reviews Provide excellent after sales support Identify opportunities to grow sales within existing accounts Prepare quotes, proposals and product specifications Attend industry events, exhibitions and boat shows Provide technical advice and guidance to customers About you: what we are looking for To be successful in the Junior Account Manager, you will ideally have: Experience in a target drive sales or account management role Boating or marine industry knowledge would be advantageous Full UK driving licence Comfortable travelling across the UK to visit customers on the road 2/3 days a week Strong communication and relationship building skills The package In return, the successful Junior Account Manager candidate will receive: Salary up to £28,000 25 days holiday plus bank holidays 4% company pension Death in service x 2 annual salary Employee assistance programme Use of UK car for business travel Location and how to apply The Junior Account Manager role is based in Havant and is commutable from Portsmouth, Waterlooville, Chichester and Fareham. It is also within walking distance of Havant train station. If this sounds like you, apply now for the chance to discuss the role and your CV in more detail. Key words: sales, account management, business development
Mar 12, 2026
Full time
Junior Account Manager, up to £28,000, Havant Can you deliver an exceptional customer experience through your account management skills? Do you want to join a global manufacturing company who are market leaders in their field? An exciting opportunity has opened for a Junior Account Manager to join a well-established global manufacturing company supporting customers across the UK. This role is ideal for someone with sales experience and a passion for boating or marine equipment who enjoys building relationships, travelling to customers and being part of a growing commercial team. You ll be responsible for managing customer accounts, supporting product sales, and acting as the key link between customers and internal teams. The role: what you will be doing As Junior Account Manager, your responsibilities will include: Build and maintain strong relationships with existing customers Act as the main contact for customer enquiries and support Conduct regular customer visits and account reviews Provide excellent after sales support Identify opportunities to grow sales within existing accounts Prepare quotes, proposals and product specifications Attend industry events, exhibitions and boat shows Provide technical advice and guidance to customers About you: what we are looking for To be successful in the Junior Account Manager, you will ideally have: Experience in a target drive sales or account management role Boating or marine industry knowledge would be advantageous Full UK driving licence Comfortable travelling across the UK to visit customers on the road 2/3 days a week Strong communication and relationship building skills The package In return, the successful Junior Account Manager candidate will receive: Salary up to £28,000 25 days holiday plus bank holidays 4% company pension Death in service x 2 annual salary Employee assistance programme Use of UK car for business travel Location and how to apply The Junior Account Manager role is based in Havant and is commutable from Portsmouth, Waterlooville, Chichester and Fareham. It is also within walking distance of Havant train station. If this sounds like you, apply now for the chance to discuss the role and your CV in more detail. Key words: sales, account management, business development
UK/I Customer Success Manager - SMB Account Management Remote - United Kingdom POS-31776 The Role HubSpot is looking for a UK/I Customer Success Manager who is interested in using creativity to solve problems, build long term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform. This role is open in our Dublin and London office or remote from anywhere in Ireland or UK. In this Role you'll get to: Manage 100 - 200 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them. Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up sell/x sell, and renewals. Along the way, you will get to know HubSpot's software incredibly well and help your customers fully adopt the platform. Your day to day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their "book of business". The proactive work includes 4 5 scheduled deep dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to "how to" questions about the software. Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure customer retention and growth. Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them. If you're stimulated by problem solving - whether it's a business or technical challenge - this is the role for you. To excel in this role you will need to have: 1+ years of experience in a client facing or account management role. Business savvy with consultative, problem solving, and issue resolution skills. Strong knowledge of the media/digital landscape. Motivated self starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations. Super organized, quick learner who works well under pressure. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations. Easy at building and maintaining relationships, managing expectations, and identifying issues that require escalation. Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently. Support an ongoing partner relationship to maximise acquisition, retention, and up sell rates. Equal Opportunity Employer HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. Legal Notices Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here.
Mar 12, 2026
Full time
UK/I Customer Success Manager - SMB Account Management Remote - United Kingdom POS-31776 The Role HubSpot is looking for a UK/I Customer Success Manager who is interested in using creativity to solve problems, build long term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform. This role is open in our Dublin and London office or remote from anywhere in Ireland or UK. In this Role you'll get to: Manage 100 - 200 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them. Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up sell/x sell, and renewals. Along the way, you will get to know HubSpot's software incredibly well and help your customers fully adopt the platform. Your day to day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their "book of business". The proactive work includes 4 5 scheduled deep dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to "how to" questions about the software. Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure customer retention and growth. Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them. If you're stimulated by problem solving - whether it's a business or technical challenge - this is the role for you. To excel in this role you will need to have: 1+ years of experience in a client facing or account management role. Business savvy with consultative, problem solving, and issue resolution skills. Strong knowledge of the media/digital landscape. Motivated self starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations. Super organized, quick learner who works well under pressure. Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations. Easy at building and maintaining relationships, managing expectations, and identifying issues that require escalation. Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently. Support an ongoing partner relationship to maximise acquisition, retention, and up sell rates. Equal Opportunity Employer HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. Legal Notices Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here.
Customer Success Manager (German Speaking) Staines, United Kingdom We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Customer Success Manager, you'll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Pure Storage Evergreen One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Pure. You'll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world class experience. WHAT YOU'LL DO Serve as the trusted advisor for assigned Evergreen One / Evergreen Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Pure Storage Evergreen One / Flex / CBS journey. Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth. Act as the customer's primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership. Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts. Up to 25% travel to visit customers as needed. WHAT YOU BRING Business proficiency in English and German language (written and spoken). Demonstrated experience in a customer facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering. A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor. The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non technical audiences, including executives. Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers. A willingness to work from the Staines office in compliance with Pure's policies, unless on approved leave. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, take on challenges and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Large Workplaces in the Bay Area , Fortune's Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.
Mar 12, 2026
Full time
Customer Success Manager (German Speaking) Staines, United Kingdom We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Customer Success Manager, you'll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Pure Storage Evergreen One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Pure. You'll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world class experience. WHAT YOU'LL DO Serve as the trusted advisor for assigned Evergreen One / Evergreen Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Pure Storage Evergreen One / Flex / CBS journey. Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth. Act as the customer's primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership. Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts. Up to 25% travel to visit customers as needed. WHAT YOU BRING Business proficiency in English and German language (written and spoken). Demonstrated experience in a customer facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering. A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor. The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non technical audiences, including executives. Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers. A willingness to work from the Staines office in compliance with Pure's policies, unless on approved leave. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, take on challenges and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Large Workplaces in the Bay Area , Fortune's Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA if you're invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.
Enterprise Customer Success Manager - Strategic Accounts Hybrid UK-based Flexible working £60,000 + OTE We're working with a leading global customer reviews and insights platform that helps brands build trust, improve customer experiences, and drive growth through verified feedback and data-driven insights. They're now looking for a commercially-minded Enterprise CSM to partner with some of their most strategic clients. What you'll be doing: Own and grow a portfolio of enterprise accounts across multiple sectors. Build strong multi-level relationships - operational, technical, and commercial. Lead QBRs, drive renewals, and uncover upsell/cross-sell opportunities. Act as a trusted advisor, helping clients maximise ROI and adoption. Collaborate with Sales, Product, and Support to deliver exceptional customer outcomes. What we're looking for: 4+ years' experience managing global/enterprise accounts in a SaaS, digital, or data-led environment. Proven track record in retention, growth, and stakeholder engagement. Strong commercial acumen, negotiation skills, and consultative approach. Confident communicator, able to present technical solutions in a clear, engaging way. What's on offer: Flexible hybrid working. Comprehensive benefits & wellbeing package. Career development opportunities and continuous learning support. Inclusive culture with active DE&I, CSR, and wellbeing initiatives. If you thrive on building long-term partnerships, driving results, and making a real impact with enterprise clients, we'd love to hear from you. Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Mar 12, 2026
Full time
Enterprise Customer Success Manager - Strategic Accounts Hybrid UK-based Flexible working £60,000 + OTE We're working with a leading global customer reviews and insights platform that helps brands build trust, improve customer experiences, and drive growth through verified feedback and data-driven insights. They're now looking for a commercially-minded Enterprise CSM to partner with some of their most strategic clients. What you'll be doing: Own and grow a portfolio of enterprise accounts across multiple sectors. Build strong multi-level relationships - operational, technical, and commercial. Lead QBRs, drive renewals, and uncover upsell/cross-sell opportunities. Act as a trusted advisor, helping clients maximise ROI and adoption. Collaborate with Sales, Product, and Support to deliver exceptional customer outcomes. What we're looking for: 4+ years' experience managing global/enterprise accounts in a SaaS, digital, or data-led environment. Proven track record in retention, growth, and stakeholder engagement. Strong commercial acumen, negotiation skills, and consultative approach. Confident communicator, able to present technical solutions in a clear, engaging way. What's on offer: Flexible hybrid working. Comprehensive benefits & wellbeing package. Career development opportunities and continuous learning support. Inclusive culture with active DE&I, CSR, and wellbeing initiatives. If you thrive on building long-term partnerships, driving results, and making a real impact with enterprise clients, we'd love to hear from you. Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Store Manager Large Format Site Location: Derby Salary: Up to £34.6K plus 6-monthly bonus Hours: 45 hours per week (weekend and lone working required) We are recruiting an experienced and commercially driven Store Manager to take full accountability for one of our client's large sites in Derby. This is a senior operational role requiring a hands-on, forward-thinking leader who is comfortable managing high revenue, operational challenges, and a developing team. This role would suit a seasoned manager from the self-storage sector or large format retail who thrives in a fast-paced environment and takes pride in running a safe, compliant and profitable operation. Store Manager - The Role: You will have full responsibility for the performance of the store, including sales, people, compliance and financial results. The site is large and busy, and requires a manager who can anticipate issues, resolve problems quickly, and lead from the front. Key responsibilities include: Full P&L accountability, including revenue, costs and profitability Driving sales performance through consultative selling and KPI management Leading, coaching and developing a small on-site team with strong future potential Ensuring high standards of health & safety, compliance and operational excellence Managing a complex site with a proactive, solutions-focused approach Maintaining strong customer experience and service standards Working weekends and lone working as required by the rota Store Manager - About You: Proven experience as a Store Manager, General Manager or similar Strong commercial acumen with experience managing sales targets and revenue Confident managing KPIs, compliance and risk A hands-on leader with excellent problem-solving skills Passionate about people development and building high-performing teams Resilient, motivated and comfortable in demanding operational environments Full UK driving licence Store Manager - What s on Offer: Salary up to £34,600 6-monthly bonus scheme High-autonomy role with genuine ownership and accountability Opportunity to manage a large, high-revenue site If you are a seasoned manager with a commercial mind and like a challenge, this could be the role for you. Please click 'Apply' today and you will receive a call back within 48 hours. We look forward to hearing from you!
Mar 12, 2026
Full time
Store Manager Large Format Site Location: Derby Salary: Up to £34.6K plus 6-monthly bonus Hours: 45 hours per week (weekend and lone working required) We are recruiting an experienced and commercially driven Store Manager to take full accountability for one of our client's large sites in Derby. This is a senior operational role requiring a hands-on, forward-thinking leader who is comfortable managing high revenue, operational challenges, and a developing team. This role would suit a seasoned manager from the self-storage sector or large format retail who thrives in a fast-paced environment and takes pride in running a safe, compliant and profitable operation. Store Manager - The Role: You will have full responsibility for the performance of the store, including sales, people, compliance and financial results. The site is large and busy, and requires a manager who can anticipate issues, resolve problems quickly, and lead from the front. Key responsibilities include: Full P&L accountability, including revenue, costs and profitability Driving sales performance through consultative selling and KPI management Leading, coaching and developing a small on-site team with strong future potential Ensuring high standards of health & safety, compliance and operational excellence Managing a complex site with a proactive, solutions-focused approach Maintaining strong customer experience and service standards Working weekends and lone working as required by the rota Store Manager - About You: Proven experience as a Store Manager, General Manager or similar Strong commercial acumen with experience managing sales targets and revenue Confident managing KPIs, compliance and risk A hands-on leader with excellent problem-solving skills Passionate about people development and building high-performing teams Resilient, motivated and comfortable in demanding operational environments Full UK driving licence Store Manager - What s on Offer: Salary up to £34,600 6-monthly bonus scheme High-autonomy role with genuine ownership and accountability Opportunity to manage a large, high-revenue site If you are a seasoned manager with a commercial mind and like a challenge, this could be the role for you. Please click 'Apply' today and you will receive a call back within 48 hours. We look forward to hearing from you!
Job Title: Head of Supply Chain Operations Location: Slough Office Contract Type: Permanent Working Pattern: Full Time and fully office based. Benefits Salary - 70-80k % performance bonus Pension - Company contribution Private medical Cash plan options Group Life assurance Private Dental scheme Online GP/ Mental health support Parking onsite 27 holidays per year + bank holidays - buy/sell Perkbox - Discounts Overview: Our client, a leading organisation in the medical device and pharmaceutical sectors, is seeking a dynamic and strategic Head of Supply Chain Operations. This pivotal role will be responsible for overseeing the end-to-end supply chain to ensure the reliable, compliant, and cost-effective availability of medical devices. Key Responsibilities: Strategic Leadership: Develop and execute a global supply chain strategy that aligns with company goals and regulatory requirements (FDA, ISO 13485, MDR). Operational Excellence: Drive continuous improvement initiatives, enhancing operational efficiency and scalability while leading the digital transformation of supply chain processes. Demand and Supply Planning: Lead the S&OP/IBP process, ensuring alignment between demand forecasts and production capacities to minimise stockouts and obsolescence. Inventory Management: optimise inventory strategies and oversee warehouse operations to ensure on-time delivery and compliance with regulatory standards. Quality and Compliance: Ensure adherence to quality standards and maintain traceability across the supply chain to support audits and inspections. Financial Management: Lead large budgeting, forecasting, and cost-management initiatives, monitoring key supply chain metrics to drive performance. Cross-Functional Collaboration: Partner with Quality, Regulatory, R&D, and Commercial teams to ensure alignment and execution of supply chain initiatives. Team Development: Build and lead a high-performing supply chain organisation with clear goals, coaching, and career development pathways. This role has 8 direct reports and 16 indirect reports including Sales Support Team Leader, New Sales Team Leader, Warehouse Manager, Senior Logistics Coordinator and Logistics Coordinator. Qualifications: Bachelor's degree in Supply Chain Management, Engineering, Operations, Business, or a related field. Master's degree (MBA, M.Sc.) and APICS/CPIM/CSCP certification preferred. 5+ years of progressive experience in supply chain operations, specifically within the medical device, pharmaceutical, FMCG, or regulated manufacturing sectors. 5+ years in a senior leadership role managing teams across planning, procurement, and logistics. Skills and Competencies: Strong strategic planning and analytical skills with expertise in ERP (SAP, Oracle), WMS, APS, and supply chain analytics tools. Proven experience with regulatory requirements (FDA, ISO 13485, MDR) and risk mitigation strategies. Excellent negotiation, communication, and stakeholder management abilities. Knowledge of Lean/Six Sigma methodologies and a strong focus on process improvement. Ability to lead through influence, energising and motivating team colleagues while fostering collaboration and accountability. Attributes: A strong leader with a track record of developing high-performing teams and a passion for operational excellence. Analytical and strategic thinker with strong problem-solving capabilities and financial acumen. Ability to work calmly under pressure and go the extra mile to meet customer expectations. Proficient in Microsoft Office Suite, with preferred experience in SAP S/4HANA, Sales Force, and Celonis. Why Join Us? This is a unique opportunity to lead the supply chain operations of a forward-thinking organisation committed to delivering high-quality medical devices. You will play a crucial role in shaping the supply chain strategy and driving operational excellence in a regulated environment. If you are a results-driven leader with the expertise and vision to transform supply chain operations, we encourage you to apply. Application Process: To apply for the Head of Supply Chain Operations position, please submit your CV and a cover letter detailing your relevant experience and motivation for the role. Our client is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or veteran status. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 12, 2026
Full time
Job Title: Head of Supply Chain Operations Location: Slough Office Contract Type: Permanent Working Pattern: Full Time and fully office based. Benefits Salary - 70-80k % performance bonus Pension - Company contribution Private medical Cash plan options Group Life assurance Private Dental scheme Online GP/ Mental health support Parking onsite 27 holidays per year + bank holidays - buy/sell Perkbox - Discounts Overview: Our client, a leading organisation in the medical device and pharmaceutical sectors, is seeking a dynamic and strategic Head of Supply Chain Operations. This pivotal role will be responsible for overseeing the end-to-end supply chain to ensure the reliable, compliant, and cost-effective availability of medical devices. Key Responsibilities: Strategic Leadership: Develop and execute a global supply chain strategy that aligns with company goals and regulatory requirements (FDA, ISO 13485, MDR). Operational Excellence: Drive continuous improvement initiatives, enhancing operational efficiency and scalability while leading the digital transformation of supply chain processes. Demand and Supply Planning: Lead the S&OP/IBP process, ensuring alignment between demand forecasts and production capacities to minimise stockouts and obsolescence. Inventory Management: optimise inventory strategies and oversee warehouse operations to ensure on-time delivery and compliance with regulatory standards. Quality and Compliance: Ensure adherence to quality standards and maintain traceability across the supply chain to support audits and inspections. Financial Management: Lead large budgeting, forecasting, and cost-management initiatives, monitoring key supply chain metrics to drive performance. Cross-Functional Collaboration: Partner with Quality, Regulatory, R&D, and Commercial teams to ensure alignment and execution of supply chain initiatives. Team Development: Build and lead a high-performing supply chain organisation with clear goals, coaching, and career development pathways. This role has 8 direct reports and 16 indirect reports including Sales Support Team Leader, New Sales Team Leader, Warehouse Manager, Senior Logistics Coordinator and Logistics Coordinator. Qualifications: Bachelor's degree in Supply Chain Management, Engineering, Operations, Business, or a related field. Master's degree (MBA, M.Sc.) and APICS/CPIM/CSCP certification preferred. 5+ years of progressive experience in supply chain operations, specifically within the medical device, pharmaceutical, FMCG, or regulated manufacturing sectors. 5+ years in a senior leadership role managing teams across planning, procurement, and logistics. Skills and Competencies: Strong strategic planning and analytical skills with expertise in ERP (SAP, Oracle), WMS, APS, and supply chain analytics tools. Proven experience with regulatory requirements (FDA, ISO 13485, MDR) and risk mitigation strategies. Excellent negotiation, communication, and stakeholder management abilities. Knowledge of Lean/Six Sigma methodologies and a strong focus on process improvement. Ability to lead through influence, energising and motivating team colleagues while fostering collaboration and accountability. Attributes: A strong leader with a track record of developing high-performing teams and a passion for operational excellence. Analytical and strategic thinker with strong problem-solving capabilities and financial acumen. Ability to work calmly under pressure and go the extra mile to meet customer expectations. Proficient in Microsoft Office Suite, with preferred experience in SAP S/4HANA, Sales Force, and Celonis. Why Join Us? This is a unique opportunity to lead the supply chain operations of a forward-thinking organisation committed to delivering high-quality medical devices. You will play a crucial role in shaping the supply chain strategy and driving operational excellence in a regulated environment. If you are a results-driven leader with the expertise and vision to transform supply chain operations, we encourage you to apply. Application Process: To apply for the Head of Supply Chain Operations position, please submit your CV and a cover letter detailing your relevant experience and motivation for the role. Our client is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or veteran status. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
About the opportunity As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams. This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December. What to expect? Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts. Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success Drive product adoption, customer satisfaction, and overall influence on customer health scores Lead effective and consistent customer Business Reviews based on the defined business goals of the customer Flag and proactively mitigate risks within a book of business Drive the renewal conversations to close with Contentful's largest and most strategic logos. Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. Close renewals on time and forecast them accurately to leadership weekly Create and drive customer close plans for renewal Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 25% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience. Excellent oral and written communication skills in English, as well as in either French or Italian Demonstrated success in meeting or exceeding sales or performance goals Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Collaborate effectively with cross-functional teams, including sales, product, and support Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools). Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Demonstrate a commitment to prioritizing customer success and aligning it with company goals What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. We do not ask for your personal information, such as bank account numbers, through social media or chat-based apps. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Mar 12, 2026
Full time
About the opportunity As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams. This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December. What to expect? Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts. Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success Drive product adoption, customer satisfaction, and overall influence on customer health scores Lead effective and consistent customer Business Reviews based on the defined business goals of the customer Flag and proactively mitigate risks within a book of business Drive the renewal conversations to close with Contentful's largest and most strategic logos. Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. Close renewals on time and forecast them accurately to leadership weekly Create and drive customer close plans for renewal Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 25% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience. Excellent oral and written communication skills in English, as well as in either French or Italian Demonstrated success in meeting or exceeding sales or performance goals Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Collaborate effectively with cross-functional teams, including sales, product, and support Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools). Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Demonstrate a commitment to prioritizing customer success and aligning it with company goals What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. We do not ask for your personal information, such as bank account numbers, through social media or chat-based apps. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Mar 12, 2026
Full time
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
HFG are currently partnering with a London market insurer in search for their next Deputy Group Treasurer. The role will be responsible for supporting the Group Treasurer in managing the syndicates and group entities investment and treasury day to day cash management, record-keeping, monitoring and providing financial reports to senior management/regulators/auditors to ensure it fulfils its regulatory requirements and assists with important business decisions. Responsibilities: Oversee the opening/closing syndicate and Group bank accounts and updating and advising relevant third parties of changes in authorised signatory/trustee mandates. Manage outsourced arrangements with banks, custodians, rating agencies, Lloyd's treasury, appointed investment managers and consultants to ensure information is received in a timely basis and accurate. To liaise with the syndicate and Group auditors as necessary. To review daily/monthly cash flow forecasts and produce monthly cash/investment KPIs with commentary for the risk and compliance teams. Assist the Group Treasurer in preparing quarterly investment reports for the Finance and Investment committee and other ad hoc management information and analysis in relation to the managing agency's managed syndicates. Assist with currency asset/liability matching and execute currency purchases, sales and forward contracts ensuring settlement of these deals. Profile: Qualified accountant or ACT qualified. Thorough knowledge of Treasury management and investment accounting. Sound understanding of the regulatory/statutory reporting requirements. Knowledge of FCA handbook.
Mar 12, 2026
Full time
HFG are currently partnering with a London market insurer in search for their next Deputy Group Treasurer. The role will be responsible for supporting the Group Treasurer in managing the syndicates and group entities investment and treasury day to day cash management, record-keeping, monitoring and providing financial reports to senior management/regulators/auditors to ensure it fulfils its regulatory requirements and assists with important business decisions. Responsibilities: Oversee the opening/closing syndicate and Group bank accounts and updating and advising relevant third parties of changes in authorised signatory/trustee mandates. Manage outsourced arrangements with banks, custodians, rating agencies, Lloyd's treasury, appointed investment managers and consultants to ensure information is received in a timely basis and accurate. To liaise with the syndicate and Group auditors as necessary. To review daily/monthly cash flow forecasts and produce monthly cash/investment KPIs with commentary for the risk and compliance teams. Assist the Group Treasurer in preparing quarterly investment reports for the Finance and Investment committee and other ad hoc management information and analysis in relation to the managing agency's managed syndicates. Assist with currency asset/liability matching and execute currency purchases, sales and forward contracts ensuring settlement of these deals. Profile: Qualified accountant or ACT qualified. Thorough knowledge of Treasury management and investment accounting. Sound understanding of the regulatory/statutory reporting requirements. Knowledge of FCA handbook.
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
Mar 12, 2026
Full time
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
Job Description What's it all about? Visa Government Solutions (VGS) mission is to support Governments as they digitize their platforms, introduce better digital experiences and harness technology to drive efficiency in every aspect of their operations. Governments are important in every market and are a major contributor to payment flows, often driving between 20-30% of total market payments. Governments everywhere are investing heavily to modernize and digitize their infrastructure and with such change, comes great opportunity for Visa. VGS is leading the company efforts in developing and executing our strategy. VGS leverages expertise across the company and with partner organization externally. The purpose of this role is to contribute to a global function focused on developing Go to Market strategies and supporting solutions that will accelerate revenue growth for VGS globally and across Regions. The role is at once strategic, highly technical and commercially focused and will require superior critical thinking, communication and collaboration skills to operate successfully internally across Visa and with external ecosystem partners. What we expect of you, day to day: This role is crucial for shaping the future of Visa Government Solutions' technical partnerships and development plans. The ideal candidate should have over 10 years' experience working in technical roles with financial or payment systems, and understand technical architecture and industry trends, especially those impacting government and public sector payment solutions. Strong commercial skills are needed, along with experience in building strategy for new growth verticals, pre-sales strategic assessment of partnerships, designing solutions, and inputting into revenue models for business cases. The job is hands on and involves consulting with partners, but does not include developing or delivering technical products. The position sits within the Growth Initiatives team within the Global Centre of Excellence, focusing on creating and activating global partnerships that support Visa's solutions. The solutions this role supports are varied, including data sharing platforms, stablecoins, digital ledger technology, digital issuance, digital identity, AI fraud detection, commercial payment tools, card and account acceptance, and money transfers. The team will work closely with other product owners at Visa to make sure government focused features and improvements are included in future development plans. Key responsibilities Collaborates with global and regional teams to develop new public sector verticals and commercial solution frameworks. Leads VGS engagements with partners in selected new verticals, supporting strategic sales and technical solutioning across markets. Works with Client Services and VGS Pre Sales teams to develop go to market plans for standardized and low risk deployments in new initiatives. Inputs into the creation of innovative technical solutions by integrating external technologies and managing internal changes. Conducts risk reviews and recommends changes to products and platforms for new solutions. Identifies gaps and develops solutions for opportunities highlighted by regional sales teams. Translates government technology needs into Visa requirements for development and prioritization. Think you have what it takes? If you are interested in a career that will challenge and inspire you - we'd love to hear from you. This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager. Qualifications Experience in technical solution delivery in companies serving governments with a commercial got to market focus. The ideal candidate would have technology and ideally pre sales experience in one or more of the following industries- retail banking, payments, technology, consulting. Ability to combine aspects of the business and commercialization with technical skills. Able to translate client needs into product requirements by adapting existing product and solutions to client and markets' needs. Design thinking product development methodology experience preferred. Has significant experience in business development or partnership development in payments industry. May have been a sole contributor, but demonstrates leadership potential to manage teams and especially cross functional growth initiatives. Strong communication and interpersonal skills/ability to influence with multiple stakeholders both internally and externally, specifically in working in a matrixed environment. Ability to manage complex projects and processes with multiple stakeholders, with proven leadership success over a wide variety of projects and business problems. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Mar 12, 2026
Full time
Job Description What's it all about? Visa Government Solutions (VGS) mission is to support Governments as they digitize their platforms, introduce better digital experiences and harness technology to drive efficiency in every aspect of their operations. Governments are important in every market and are a major contributor to payment flows, often driving between 20-30% of total market payments. Governments everywhere are investing heavily to modernize and digitize their infrastructure and with such change, comes great opportunity for Visa. VGS is leading the company efforts in developing and executing our strategy. VGS leverages expertise across the company and with partner organization externally. The purpose of this role is to contribute to a global function focused on developing Go to Market strategies and supporting solutions that will accelerate revenue growth for VGS globally and across Regions. The role is at once strategic, highly technical and commercially focused and will require superior critical thinking, communication and collaboration skills to operate successfully internally across Visa and with external ecosystem partners. What we expect of you, day to day: This role is crucial for shaping the future of Visa Government Solutions' technical partnerships and development plans. The ideal candidate should have over 10 years' experience working in technical roles with financial or payment systems, and understand technical architecture and industry trends, especially those impacting government and public sector payment solutions. Strong commercial skills are needed, along with experience in building strategy for new growth verticals, pre-sales strategic assessment of partnerships, designing solutions, and inputting into revenue models for business cases. The job is hands on and involves consulting with partners, but does not include developing or delivering technical products. The position sits within the Growth Initiatives team within the Global Centre of Excellence, focusing on creating and activating global partnerships that support Visa's solutions. The solutions this role supports are varied, including data sharing platforms, stablecoins, digital ledger technology, digital issuance, digital identity, AI fraud detection, commercial payment tools, card and account acceptance, and money transfers. The team will work closely with other product owners at Visa to make sure government focused features and improvements are included in future development plans. Key responsibilities Collaborates with global and regional teams to develop new public sector verticals and commercial solution frameworks. Leads VGS engagements with partners in selected new verticals, supporting strategic sales and technical solutioning across markets. Works with Client Services and VGS Pre Sales teams to develop go to market plans for standardized and low risk deployments in new initiatives. Inputs into the creation of innovative technical solutions by integrating external technologies and managing internal changes. Conducts risk reviews and recommends changes to products and platforms for new solutions. Identifies gaps and develops solutions for opportunities highlighted by regional sales teams. Translates government technology needs into Visa requirements for development and prioritization. Think you have what it takes? If you are interested in a career that will challenge and inspire you - we'd love to hear from you. This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager. Qualifications Experience in technical solution delivery in companies serving governments with a commercial got to market focus. The ideal candidate would have technology and ideally pre sales experience in one or more of the following industries- retail banking, payments, technology, consulting. Ability to combine aspects of the business and commercialization with technical skills. Able to translate client needs into product requirements by adapting existing product and solutions to client and markets' needs. Design thinking product development methodology experience preferred. Has significant experience in business development or partnership development in payments industry. May have been a sole contributor, but demonstrates leadership potential to manage teams and especially cross functional growth initiatives. Strong communication and interpersonal skills/ability to influence with multiple stakeholders both internally and externally, specifically in working in a matrixed environment. Ability to manage complex projects and processes with multiple stakeholders, with proven leadership success over a wide variety of projects and business problems. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Senior Strategic Business Development Manager / AM (Hybrid) Construction SaaS Tech (UK & Ireland role) Remote-based with 2 days per MONTH in London for collaboration and planning (all expenses paid) Suitable locations include: London, Reading, Oxford, Milton Keynes, Cambridge, Birmingham, Bristol, Manchester, Leeds and surrounding areas with strong London transport links. Regular UK travel required. Salary: 75 000 basic (DOE) + Uncapped Commission (150K + OTE) + Bonus Full-time About the Role We are looking for a strategic Key Business Developer / Account Manager to manage and grow a portfolio of top-tier construction clients across the UK & Ireland. You'll act as a trusted advisor , driving digital transformation, modernising workflows, and securing long-term partnerships. This role combines strategic account management with new business development , requiring consultative selling and the ability to influence senior stakeholders. Key Responsibilities Build and maintain long-term relationships with leading construction clients. Act as the main point of contact for onboarding, adoption, and ongoing software use. Identify and secure upsell and cross-sell opportunities . Develop and execute regional account strategies . Monitor account performance to ensure maximum ROI . Host workshops, webinars, user groups, and events . Collaborate with Sales, Product, and Consulting teams to ensure seamless client experience . Manage renewals and contract extensions, mitigating churn. Represent the company at industry events and client meetings. Essential Skills & Experience 5-10 years' experience in B2B software sales, Key Account Management, or Business Development . Proven success in hybrid Hunter/Farmer roles (approx. 70/30). Experience managing complex accounts and long sales cycles . Strong understanding of construction processes : tendering, estimating, cost management, billing, procurement. Passion for digitalisation and modern construction workflows . Excellent communication, presentation, and negotiation skills; able to influence C-level executives . Customer-first mindset with a track record of delivering long-term value . Willingness to travel across the UK & Ireland ; occasional international travel. Desirable Experience selling construction, estimating, project management, BIM, or cost management software . Established network within the UK construction sector . Familiarity with digitalisation initiatives or integrated project delivery . What's On Offer Competitive salary + bonus & employee perks. Flexible hours and hybrid working . Career progression with national and international opportunities . Structured onboarding and ongoing training and development . Opportunities to influence strategy and drive digital transformation in construction. Apply now to take a senior commercial role that shapes the future of construction in the UK & Ireland.
Mar 12, 2026
Full time
Senior Strategic Business Development Manager / AM (Hybrid) Construction SaaS Tech (UK & Ireland role) Remote-based with 2 days per MONTH in London for collaboration and planning (all expenses paid) Suitable locations include: London, Reading, Oxford, Milton Keynes, Cambridge, Birmingham, Bristol, Manchester, Leeds and surrounding areas with strong London transport links. Regular UK travel required. Salary: 75 000 basic (DOE) + Uncapped Commission (150K + OTE) + Bonus Full-time About the Role We are looking for a strategic Key Business Developer / Account Manager to manage and grow a portfolio of top-tier construction clients across the UK & Ireland. You'll act as a trusted advisor , driving digital transformation, modernising workflows, and securing long-term partnerships. This role combines strategic account management with new business development , requiring consultative selling and the ability to influence senior stakeholders. Key Responsibilities Build and maintain long-term relationships with leading construction clients. Act as the main point of contact for onboarding, adoption, and ongoing software use. Identify and secure upsell and cross-sell opportunities . Develop and execute regional account strategies . Monitor account performance to ensure maximum ROI . Host workshops, webinars, user groups, and events . Collaborate with Sales, Product, and Consulting teams to ensure seamless client experience . Manage renewals and contract extensions, mitigating churn. Represent the company at industry events and client meetings. Essential Skills & Experience 5-10 years' experience in B2B software sales, Key Account Management, or Business Development . Proven success in hybrid Hunter/Farmer roles (approx. 70/30). Experience managing complex accounts and long sales cycles . Strong understanding of construction processes : tendering, estimating, cost management, billing, procurement. Passion for digitalisation and modern construction workflows . Excellent communication, presentation, and negotiation skills; able to influence C-level executives . Customer-first mindset with a track record of delivering long-term value . Willingness to travel across the UK & Ireland ; occasional international travel. Desirable Experience selling construction, estimating, project management, BIM, or cost management software . Established network within the UK construction sector . Familiarity with digitalisation initiatives or integrated project delivery . What's On Offer Competitive salary + bonus & employee perks. Flexible hours and hybrid working . Career progression with national and international opportunities . Structured onboarding and ongoing training and development . Opportunities to influence strategy and drive digital transformation in construction. Apply now to take a senior commercial role that shapes the future of construction in the UK & Ireland.
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Cards area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new cards features. You'll also work closely with the wider cards product team, including contributing to the broader cards roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class card product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall card roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 2+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Strong preference that you have experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the cards world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 12, 2026
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Cards area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new cards features. You'll also work closely with the wider cards product team, including contributing to the broader cards roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class card product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall card roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 2+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Strong preference that you have experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the cards world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Finance Assistant Edinburgh, Leith with the opportunity for hybrid working £26,406 per annum, pro rata Permanent, Part time (30 hours per week) Closing date: 26/03/2026 Interviews will be held on: TBC The Role: As a member of our Finance department, you will: Provide organisation-wide support by ensuring the accurate and timely processing of financial transactions. Champion effective internal financial controls throughout the organisation. Process purchase and sales invoices efficiently and accurately. Support the Finance Manager in preparation of month-end, year-end accounts, as well as routine ad hoc financial tasks. Manage payment runs and maintain database of all creditors. Provide guidance, training and support to staff across the organisation on financial procedures and systems. The candidate will ideally : Have at least one year of relevant accounting experience . Hold an HNC/HND (or higher) in relevant subjects. Demonstrate ability to work autonomously and independently when required, taking ownership of tasks and prioritising effectively. Have strong attention to detail and accuracy in financial processes. Show excellent communication skills, with the ability to provide guidance and support to staff across the organisation. Possess ability to think proactively and have good problem-solving skills, with a collaborative approach to working within the finance team. Bring a positive attitude toward the objectives and values of our organisation. What we offer: Salary sacrifice schemes including Cycle to Work & Pension schemes. We have always been hugely flexible in our approach to how you wish to work and continue to offer a flexible approach. One Wellness Hour per week Enhanced Pension rate upon completion of probation Sick Pay Allowance Enhanced Maternity/ Paternity Leave Training and Development The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences.
Mar 12, 2026
Full time
Finance Assistant Edinburgh, Leith with the opportunity for hybrid working £26,406 per annum, pro rata Permanent, Part time (30 hours per week) Closing date: 26/03/2026 Interviews will be held on: TBC The Role: As a member of our Finance department, you will: Provide organisation-wide support by ensuring the accurate and timely processing of financial transactions. Champion effective internal financial controls throughout the organisation. Process purchase and sales invoices efficiently and accurately. Support the Finance Manager in preparation of month-end, year-end accounts, as well as routine ad hoc financial tasks. Manage payment runs and maintain database of all creditors. Provide guidance, training and support to staff across the organisation on financial procedures and systems. The candidate will ideally : Have at least one year of relevant accounting experience . Hold an HNC/HND (or higher) in relevant subjects. Demonstrate ability to work autonomously and independently when required, taking ownership of tasks and prioritising effectively. Have strong attention to detail and accuracy in financial processes. Show excellent communication skills, with the ability to provide guidance and support to staff across the organisation. Possess ability to think proactively and have good problem-solving skills, with a collaborative approach to working within the finance team. Bring a positive attitude toward the objectives and values of our organisation. What we offer: Salary sacrifice schemes including Cycle to Work & Pension schemes. We have always been hugely flexible in our approach to how you wish to work and continue to offer a flexible approach. One Wellness Hour per week Enhanced Pension rate upon completion of probation Sick Pay Allowance Enhanced Maternity/ Paternity Leave Training and Development The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences.
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Mar 12, 2026
Full time
CUSTOMER SUCCESS MANAGER As a Customer Success Manager (CSM) you will be responsible for owning the relationship and driving the value for our largest customers - by size and value. You will own our most strategic customer relationships and help them reduce human cyber risk. You will advise our customers on how to maximise value from their current plan and usage, and identify opportunities to expand their use of the platform. You'll have executive level contacts and be flexible and adaptable to rapidly changing situations. You'll be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to rally the market with passion! We're looking for a CSM who has experience working with global logos throughout their customer lifecycle - from adoption to renewal and expansion. We need an experienced customer success advocate who can take the lead with customers, because this space and disruption is new to most! Ideally a successful track record working with and growing existing customers. You will be the orchestrator to make stuff happen for customers and for your team at the start of the company's Customer Success journey. THE TYPE OF PERSON WE'RE AFTER You'll quickly get up to speed with our brand and product knowledge, and work with the team to onboard, drive value, and identify growth within our existing customer base. You'll be a key team member, responsible for helping us exceed our adoption and revenue goals at CybSafe by being hungry to hit your quarterly targets. As a member of the Customer Success Team and reporting to the Head of Customer Success, you are a trusted pair of hands both internally and with customers. A key part of your job is to think strategically about customer health to ensure we are surpassing customer expectations and wow them with value and ROI metrics. You are analytical and are able to forecast your customer portfolio's performance using reporting tools such as a CRM. You are someone who gets excited to lead new CybSafe initiatives to help the team and company scale through automation and AI. You're adept at building structure from the ground up, identifying inefficiencies, and implementing scalable solutions. You thrive in fast paced environments where adaptability and resourcefulness are key to success. You have experience collaborating with distributors and resellers, understanding the dynamics of a channel first organization. You're meticulous about CRM hygiene, ensuring all customer interactions and data are accurately and consistently updated. RESPONSIBILITIES & ACCOUNTABILITIES Develop and nurture relationships within a defined customer base, typically strategic accounts (+2M total ARR). Demonstrate value to key stakeholders within your customer base throughout the life cycle of the customer relationship. Exceed quarterly renewal and expansion targets by driving customer success within your customer base. Generate short term KPI results whilst maintaining a long term perspective to improve overall account expansion and retention. Work with the Head of Customer Success to prioritise projects and apply appropriate resources to the Customer Success team and initiatives. Be a customer advocate within CybSafe ensuring we take the message and vision of CybSafe to customers with accuracy and confidence. Partner with the product, engineering, partnerships, customer support, sales and marketing teams to ensure high satisfaction within your accounts. Ensure commercial forecasts are accurate (via CRM) and that critical concerns are escalated proactively and professionally - for example flagging churn risk customers in a timely and professional manner. SKILLS & KNOWLEDGE You have a minimum of 4 years of experience in a customer facing role, such as Customer Success, Business Development, or Account Management, preferably within a growth stage cloud based or SaaS technology company. Track record of success working with Enterprise sized companies. Experience and a passion for managing existing customer relationships through the entire customer lifecycle. Strong interpersonal and presentation skills and ability to manage C level executive stakeholders within a pressured environment. Outstanding verbal and written communication skills. Comfortable with the rapid, unpredictable nature of a tech startup. Experience working with the UK&I Cyber Security Industry is desirable. Tech/AI savvy with a passion for being a part of a fast growing SaaS company. Have a critical eye to challenge current processes and identify inefficiencies. We are only taking direct applications from UK based candidates with right to work in the UK. No recruitment agencies just now. Thank you.
Overview Head of AI Customer Value & Adoption Role Summary Aptean is seeking a high-impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean's AI capabilities across the international region. This role will drive customer awareness, sales readiness, and adoption outcomes, ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle. Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer-facing programs that convert curiosity into pipeline, and pipeline into adoption and expansion. Key Responsibilities 1) AI Go-To-Market Enablement (Sales Readiness) Equip sales teams with clear, repeatable messaging for Aptean AI capabilities (GenAI, assistants, automation, predictive insights) Create and maintain enablement content: pitch decks, talk tracks, discovery guides, demo scripts, objection handling, competitive positioning Run regular enablement sessions for Account Managers, pre-sales, and leadership 2) Customer Awareness & Value Storytelling Lead customer-facing awareness programs: webinars, roadshows, executive briefings, "AI in Action" sessions Translate AI capabilities into industry-specific business outcomes and measurable value Develop use-case libraries and customer success stories aligned to International priorities 3) Adoption & Expansion Acceleration Partner with Customer Success and Professional Services to drive AI adoption programs post-sale Identify adoption blockers and coordinate internal actions to remove friction Support renewal and expansion motions by showcasing AI value delivered 4) Cross-Functional Execution & Feedback Loop Act as the "voice of the customer" back into Product teams to influence roadmap priorities and packaging Align with Marketing on campaigns that build awareness and generate demand Partner with pre-sales/solution consulting to ensure AI demos reflect real customer value and use cases 5) Executive Engagement & Internal Leadership Support strategic opportunities with executive-ready materials and customer presentations Provide regular reporting on adoption progress, market feedback, and field effectiveness Be a visible AI champion across the International organization Success Measures (KPIs) Increased AI-influenced Add-on pipeline and opportunity conversion rates Increased AI-influenced X-Sell pipeline and opportunity conversion rates Increased AI-influenced AIaaS pipeline and opportunity conversion rates Increased SaaS conversion pipeline and opportunity conversion rates Improved sales confidence and consistency in AI messaging (enablement completion + feedback scores) Higher AI feature adoption across existing customer base Increased AI-related upsell/cross-sell revenue contribution Growth in customer awareness engagement (webinars, workshops, briefings attended) Stronger customer proof points and references Candidate Profile (What "Good" Looks Like) Strong background in B2B SaaS / enterprise software enablement, product marketing, or GTM adoption Comfortable presenting to customers, executives, and internal sales teams Able to translate technical concepts into clear commercial outcomes Experience building repeatable programs (not one-off activity) Highly collaborative, energetic, and execution-focused Key Skills & Experience AI/automation familiarity (GenAI positioning, AI assistants, analytics, workflow automation) Strong storytelling, enablement, and customer engagement skills Sales process understanding (discovery value case demo close adoption) Strong stakeholder management across Sales, Product, Marketing, CS International / multi-region experience preferred Reporting Line & Stakeholders Reports to: VP Sales (International) Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps If you're passionate about sales, thrive in a fast-paced environment, and are excited about the opportunity to drive growth within the SaaS software sector, we want to hear from you! Apply now to join our team at Aptean. Aptean is committed to fostering a corporate culture where diversity, equity, and inclusion are central. "At Aptean, the diversity of our employees is our greatest strength. By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company." - TVN Reddy
Mar 12, 2026
Full time
Overview Head of AI Customer Value & Adoption Role Summary Aptean is seeking a high-impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean's AI capabilities across the international region. This role will drive customer awareness, sales readiness, and adoption outcomes, ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle. Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer-facing programs that convert curiosity into pipeline, and pipeline into adoption and expansion. Key Responsibilities 1) AI Go-To-Market Enablement (Sales Readiness) Equip sales teams with clear, repeatable messaging for Aptean AI capabilities (GenAI, assistants, automation, predictive insights) Create and maintain enablement content: pitch decks, talk tracks, discovery guides, demo scripts, objection handling, competitive positioning Run regular enablement sessions for Account Managers, pre-sales, and leadership 2) Customer Awareness & Value Storytelling Lead customer-facing awareness programs: webinars, roadshows, executive briefings, "AI in Action" sessions Translate AI capabilities into industry-specific business outcomes and measurable value Develop use-case libraries and customer success stories aligned to International priorities 3) Adoption & Expansion Acceleration Partner with Customer Success and Professional Services to drive AI adoption programs post-sale Identify adoption blockers and coordinate internal actions to remove friction Support renewal and expansion motions by showcasing AI value delivered 4) Cross-Functional Execution & Feedback Loop Act as the "voice of the customer" back into Product teams to influence roadmap priorities and packaging Align with Marketing on campaigns that build awareness and generate demand Partner with pre-sales/solution consulting to ensure AI demos reflect real customer value and use cases 5) Executive Engagement & Internal Leadership Support strategic opportunities with executive-ready materials and customer presentations Provide regular reporting on adoption progress, market feedback, and field effectiveness Be a visible AI champion across the International organization Success Measures (KPIs) Increased AI-influenced Add-on pipeline and opportunity conversion rates Increased AI-influenced X-Sell pipeline and opportunity conversion rates Increased AI-influenced AIaaS pipeline and opportunity conversion rates Increased SaaS conversion pipeline and opportunity conversion rates Improved sales confidence and consistency in AI messaging (enablement completion + feedback scores) Higher AI feature adoption across existing customer base Increased AI-related upsell/cross-sell revenue contribution Growth in customer awareness engagement (webinars, workshops, briefings attended) Stronger customer proof points and references Candidate Profile (What "Good" Looks Like) Strong background in B2B SaaS / enterprise software enablement, product marketing, or GTM adoption Comfortable presenting to customers, executives, and internal sales teams Able to translate technical concepts into clear commercial outcomes Experience building repeatable programs (not one-off activity) Highly collaborative, energetic, and execution-focused Key Skills & Experience AI/automation familiarity (GenAI positioning, AI assistants, analytics, workflow automation) Strong storytelling, enablement, and customer engagement skills Sales process understanding (discovery value case demo close adoption) Strong stakeholder management across Sales, Product, Marketing, CS International / multi-region experience preferred Reporting Line & Stakeholders Reports to: VP Sales (International) Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps If you're passionate about sales, thrive in a fast-paced environment, and are excited about the opportunity to drive growth within the SaaS software sector, we want to hear from you! Apply now to join our team at Aptean. Aptean is committed to fostering a corporate culture where diversity, equity, and inclusion are central. "At Aptean, the diversity of our employees is our greatest strength. By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company." - TVN Reddy
Who We Are Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on and Gartner Peer Insights. At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte! Why This Role is Exciting As a Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients. This is a remote role that requires presence in the UK (preferably with easy accessibility to London). Key Responsibilities Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth. Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs. Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution. Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements. Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more ) Retention & Expansion: Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long term relationships with our clients. Identify and execute opportunities for account expansion, whether through upselling or cross selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs. Attributes for a Successful Candidate 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment. Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise level challenges and driving customer outcomes (preferred). 1+ years of hands on experience with AuditBoard modules, data load processes, and advanced configurations (preferred). Exceptional communication, relationship building, and problem solving skills, with an ability to engage and influence stakeholders at all organizational levels. Possess the ability to interface with C level executives to drive program strategy and ROI. Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (nice to have). Self motivated and proactive, with the ability to work independently and manage ambiguity effectively. Demonstrated fluency in English (both written and verbal). Knowledge of French, German, or Arabic would be an advantageous addition, providing added value to our international team. Our Company Values Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do Win, together: Drive to be the best while supporting each other's success Gritty resilience: Thrive in a fast paced and dynamic environment, balancing immediate priorities with big picture strategic goals Personal improvement: Stay eager to share insights, seek feedback, and continuously learn Constant innovation: Challenge the status quo and drive improvements Perks Launch a career at one of the fastest growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company wide get togethers! perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.
Mar 12, 2026
Full time
Who We Are Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on and Gartner Peer Insights. At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte! Why This Role is Exciting As a Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients. This is a remote role that requires presence in the UK (preferably with easy accessibility to London). Key Responsibilities Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth. Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs. Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution. Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements. Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more ) Retention & Expansion: Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long term relationships with our clients. Identify and execute opportunities for account expansion, whether through upselling or cross selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs. Attributes for a Successful Candidate 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment. Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise level challenges and driving customer outcomes (preferred). 1+ years of hands on experience with AuditBoard modules, data load processes, and advanced configurations (preferred). Exceptional communication, relationship building, and problem solving skills, with an ability to engage and influence stakeholders at all organizational levels. Possess the ability to interface with C level executives to drive program strategy and ROI. Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (nice to have). Self motivated and proactive, with the ability to work independently and manage ambiguity effectively. Demonstrated fluency in English (both written and verbal). Knowledge of French, German, or Arabic would be an advantageous addition, providing added value to our international team. Our Company Values Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do Win, together: Drive to be the best while supporting each other's success Gritty resilience: Thrive in a fast paced and dynamic environment, balancing immediate priorities with big picture strategic goals Personal improvement: Stay eager to share insights, seek feedback, and continuously learn Constant innovation: Challenge the status quo and drive improvements Perks Launch a career at one of the fastest growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company wide get togethers! perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.
