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police support officer
Colchester United Football Club
Match day & Event Steward
Colchester United Football Club Colchester, Essex
Job Title: Match day & Event Steward Qualifications Required: NVQ Level 2 spectator safety Hours of Work: Approx. 4 hours Location: Colchester United Football Club, JobServe community Stadium, CO4 5UP Responsible to: Match Day Safety Officer Job Description: To Assist the management team with the co-ordination of supporters and visitors and operate in a safe environment before, during and after the event. Duties and responsibilities Attend pre and post match briefing to sign in and determine duties. Know the location of and be able to effectively operate the firefighting equipment at the ground. Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium. Be fully conversant with any methods or signals used to alert staff that an emergency has arisen. Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the control room and follow any instructions given. Comply promptly with any instruction given in an emergency by the Safety Officer, Deputy Safety Officer, Supervisor or a Police Officer. Identify and investigate an incident or occurrence among spectators, reporting their findings to the Control room. Monitor the crowd throughout the ground for signs of distress or overcrowding and act in accordance with standing instructions. Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with. Advise spectators, as far as possible, from climbing fences and other structures and from standing on seats (whereby virtue of the scale of the incident Stewards are unable to prevent this, they should immediately report the matter to the Chief Steward or the Safety Officer). Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked. Ensure that gangways and exits are kept clear. Staff all exits. Assist in the diversion of spectators to other parts of the ground including the closing of turnstiles when the capacity for any area is about to be reached. Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer. Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier. Assist in the prevention of pitch invasion. Assist as required in the evacuation of the ground. Assist in the identification of spectators who are banned from the ground or who do not possess tickets at all ticket matches or who are in possession of forged tickets. Assist in the prevention of breaches of ground regulations. This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any duties as may be responsibly requested or work at other events and venues. Experience Ideally experience within customer service would be an advantage. Skills and Knowledge Good communicator, friendly and can work as part of a team.
Dec 23, 2025
Contractor
Job Title: Match day & Event Steward Qualifications Required: NVQ Level 2 spectator safety Hours of Work: Approx. 4 hours Location: Colchester United Football Club, JobServe community Stadium, CO4 5UP Responsible to: Match Day Safety Officer Job Description: To Assist the management team with the co-ordination of supporters and visitors and operate in a safe environment before, during and after the event. Duties and responsibilities Attend pre and post match briefing to sign in and determine duties. Know the location of and be able to effectively operate the firefighting equipment at the ground. Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium. Be fully conversant with any methods or signals used to alert staff that an emergency has arisen. Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the control room and follow any instructions given. Comply promptly with any instruction given in an emergency by the Safety Officer, Deputy Safety Officer, Supervisor or a Police Officer. Identify and investigate an incident or occurrence among spectators, reporting their findings to the Control room. Monitor the crowd throughout the ground for signs of distress or overcrowding and act in accordance with standing instructions. Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with. Advise spectators, as far as possible, from climbing fences and other structures and from standing on seats (whereby virtue of the scale of the incident Stewards are unable to prevent this, they should immediately report the matter to the Chief Steward or the Safety Officer). Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked. Ensure that gangways and exits are kept clear. Staff all exits. Assist in the diversion of spectators to other parts of the ground including the closing of turnstiles when the capacity for any area is about to be reached. Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer. Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier. Assist in the prevention of pitch invasion. Assist as required in the evacuation of the ground. Assist in the identification of spectators who are banned from the ground or who do not possess tickets at all ticket matches or who are in possession of forged tickets. Assist in the prevention of breaches of ground regulations. This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any duties as may be responsibly requested or work at other events and venues. Experience Ideally experience within customer service would be an advantage. Skills and Knowledge Good communicator, friendly and can work as part of a team.
Avon and Somerset Police
Prevent Officer - CTPSW
Avon and Somerset Police Plymouth, Devon
An exciting opportunity has become available to become a Prevent Case Management Officer based in Plymouth. This is a full-time post working 37 hours per week. The role will support the Prevent strand of CONTEST by connecting the department with neighbourhood policing and communities. In this role, your main responsibilities will be: Case Management To be responsible for accurately recording Prevent referrals including case management action or decisions on the Prevent Case Management Tracker (PCMT) and applying the screening and triage process known as the Prevent Gateway Assessment (PGA). To use a combination of information from various sources to generate a developed assessment on the nature & extent of the identified individual s vulnerability and risk, to decide upon the appropriate outcome. To be responsible for the initial completion and subsequent updates to the individual s Prevent Assessment Framework (PAF) and provide regular updates to the Channel panel on the case s potential risks in relation to any terrorism related activity To attend all Channel Panels and fulfil the Police role as statutory partner as CT Subject Matter Expert, disclosing police held intelligence necessary to make effective risk management decisions. To attend Police Led Panel meetings where their cases are being discussed, create agendas and compile all other documentation required, disseminating any other appropriate information to relevant partners. To ensure that all relevant information is accurately recorded on relevant systems and in accordance with guidance. To record decisions mitigating vulnerabilities and CT risk as well as evidencing that management options have been exhausted. Reassess the Case Management Plans as frequently as required based on risk and on receipt of intelligence which represents a change to the circumstances of the case. To monitor local policing Prevent relevant issues including a wide range of police incidents that are relevant in informing the Intelligence picture. Engagement To identify, engage and maintain relationships with key individuals, institutions and groups within the community to promote and support the delivery of Prevent at a local and national level. To support police and partners with targeted engagement in order to help improve their processes and increase the quantity and quality of referrals into Prevent. To work with police and partners to assess and monitor community tensions particularly after executive actions and CT consequence management as directed by a Supervisor. Disruptive Activity Disrupt extremist activity by using problem solving approaches and activities. This will include with partners to utilise their unique powers to disrupt and deter persons believed to be extremists, including events which support or promote extremism. Support CT Operations by acting as a Prevent subject matter expert and providing a holistic approach to risk management. This includes engagement in a wide range of Prevent settings to inform an appropriate response. Policing Support To provide support in the production of Counter-Terrorism Local Profiles (CTLP) and assist partners with action plan development and the delivery of objectives and activities outlined. Skills, experience and qualifications required: The post holder should have experience of working with the Prevent Strategy, Channel Guidance or other similar statutory duty. The post holder must have experience of working within safeguarding, particularly around risk assessment and action planning. The post holder must have experience or understanding of working with diverse communities. The post holder must have experience of applying a problem solving methodology to a policing issue. It is essential that the post holder is computer literate to intermediate level in Microsoft systems. Effective communication skills both verbally and written. Previous experience in engagement and partnership working, with particular reference to having safeguarding experience in a partnership setting. The post holder must have a full current driving licence or be able to travel around the Region using alternative transport. This post has been designated as requiring the following vetting levels in accordance with the National Vetting Policy - Police Management Vetting (MV) And National Security Vetting - Security Clearance Level (SC Enhanced). To be eligible to apply for this role you must have a 5 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 5 years. This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required. This post requires British nationality (some dual nationals may be ineligible) and an Enhanced Security Check (eSC)/Developed Vetting (DV) clearance. As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage. Work on a bank or public holiday as part of the normal working week will be compensated in line with conditions of service. Does this sound like the role for you? Click the link below to apply. About us Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country. Find out more about our benefits and culture Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Blended Working/ Hybrid Working Avon and Somerset Police encourage flexible working where operationally possible. This role has been identified as a blended role. The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.
Dec 22, 2025
Full time
An exciting opportunity has become available to become a Prevent Case Management Officer based in Plymouth. This is a full-time post working 37 hours per week. The role will support the Prevent strand of CONTEST by connecting the department with neighbourhood policing and communities. In this role, your main responsibilities will be: Case Management To be responsible for accurately recording Prevent referrals including case management action or decisions on the Prevent Case Management Tracker (PCMT) and applying the screening and triage process known as the Prevent Gateway Assessment (PGA). To use a combination of information from various sources to generate a developed assessment on the nature & extent of the identified individual s vulnerability and risk, to decide upon the appropriate outcome. To be responsible for the initial completion and subsequent updates to the individual s Prevent Assessment Framework (PAF) and provide regular updates to the Channel panel on the case s potential risks in relation to any terrorism related activity To attend all Channel Panels and fulfil the Police role as statutory partner as CT Subject Matter Expert, disclosing police held intelligence necessary to make effective risk management decisions. To attend Police Led Panel meetings where their cases are being discussed, create agendas and compile all other documentation required, disseminating any other appropriate information to relevant partners. To ensure that all relevant information is accurately recorded on relevant systems and in accordance with guidance. To record decisions mitigating vulnerabilities and CT risk as well as evidencing that management options have been exhausted. Reassess the Case Management Plans as frequently as required based on risk and on receipt of intelligence which represents a change to the circumstances of the case. To monitor local policing Prevent relevant issues including a wide range of police incidents that are relevant in informing the Intelligence picture. Engagement To identify, engage and maintain relationships with key individuals, institutions and groups within the community to promote and support the delivery of Prevent at a local and national level. To support police and partners with targeted engagement in order to help improve their processes and increase the quantity and quality of referrals into Prevent. To work with police and partners to assess and monitor community tensions particularly after executive actions and CT consequence management as directed by a Supervisor. Disruptive Activity Disrupt extremist activity by using problem solving approaches and activities. This will include with partners to utilise their unique powers to disrupt and deter persons believed to be extremists, including events which support or promote extremism. Support CT Operations by acting as a Prevent subject matter expert and providing a holistic approach to risk management. This includes engagement in a wide range of Prevent settings to inform an appropriate response. Policing Support To provide support in the production of Counter-Terrorism Local Profiles (CTLP) and assist partners with action plan development and the delivery of objectives and activities outlined. Skills, experience and qualifications required: The post holder should have experience of working with the Prevent Strategy, Channel Guidance or other similar statutory duty. The post holder must have experience of working within safeguarding, particularly around risk assessment and action planning. The post holder must have experience or understanding of working with diverse communities. The post holder must have experience of applying a problem solving methodology to a policing issue. It is essential that the post holder is computer literate to intermediate level in Microsoft systems. Effective communication skills both verbally and written. Previous experience in engagement and partnership working, with particular reference to having safeguarding experience in a partnership setting. The post holder must have a full current driving licence or be able to travel around the Region using alternative transport. This post has been designated as requiring the following vetting levels in accordance with the National Vetting Policy - Police Management Vetting (MV) And National Security Vetting - Security Clearance Level (SC Enhanced). To be eligible to apply for this role you must have a 5 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 5 years. This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required. This post requires British nationality (some dual nationals may be ineligible) and an Enhanced Security Check (eSC)/Developed Vetting (DV) clearance. As the post holder will have access to very sensitive information, there are limitations on travelling to a small number of countries and we will undertake additional security checks as part of the recruitment process. Applications from candidates with close connections to certain countries may take considerably longer to process, or in some cases result in a withdrawal of an offer of employment. Further details will be provided at the conditional offer stage. Work on a bank or public holiday as part of the normal working week will be compensated in line with conditions of service. Does this sound like the role for you? Click the link below to apply. About us Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country. Find out more about our benefits and culture Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Blended Working/ Hybrid Working Avon and Somerset Police encourage flexible working where operationally possible. This role has been identified as a blended role. The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.
YOUTH ENDOWMENT FUND CHARITABLE TRUST
Senior Change Manager, Youth Justice
YOUTH ENDOWMENT FUND CHARITABLE TRUST
The Youth Endowment Fund Senior Change Manager, Youth Justice Reports to: Change Lead for Diversion Salary: £52,700 per annum Location: Central London or Hybrid (see below) Contract: (2-year fixed term - potential to extend) Closing date for applications: 12pm Monday 12th January 2026 Interview dates: Week commencing 26th January 2026 About the Youth Endowment Fund We're here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them. The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children becoming involved in violence. Our mission is to find what works and build a movement to put it into practice. A big part of the movement that we need to build is in the world of youth justice. We need to inspire and connect with youth justice leaders across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen. Key Responsibilities We are making good progress building the evidence of what works within and around youth justice to reduce violence. This year, in conjunction with the Centre for Justice Innovation, we published Diversion Practice Guidance and have recently launched our new self-evaluation tool for diversion practice ( ORPIC ). But the big risk is that we publish these resources and nothing changes. That's where you come in. Your role is to work out the best way to make this change happen by getting youth justice services (YJSs) and police forces to adopt evidence-based practice through our new change programme: the Whole Area Model (WAM). WAM helps police forces and youth justice services strengthen diversion practices by aligning their work with the 7 C's: Culture - A child-centred, pro-diversion ethos Contact - Interactions are trauma-informed and maximise prevention and safeguarding opportunities Custody - Considered use of police custody, prioritising alternatives and swift triage. Criteria - Clear, consistent eligibility for diversion. Collaboration - Multi-agency decision-making panels; shared protocols and referral pathways. Care - Evidence-based support, monitoring engagement, closing cases responsibly. Checks - Ongoing monitoring, evaluation, and scrutiny to ensure quality and equity. Your role will involve: Supporting the delivery of the Whole Area Model through activities like: Facilitating completions of diversion self-evaluations with youth justice services and police forces. Delivering training to youth justice, police and other relevant agencies about the evidence-base or specific areas of diversionary practice and governance (e.g. scrutiny panels). Supporting the ongoing development of a National Diversion Network, which will contribute to a wider repository of diversion resources and evidence Identifying and creating practical resources which help youth justice professionals and police officers to put evidence into practice. Developing great relationships with senior leaders, youth justice workers and police officers, generating a strong understanding of key issues and needs in relation to youth justice matters, and building credibility and trust with the sector. Working out other effective ways to connect people with the evidence, then making those things happen, from virtual learning events to presentations. As a senior member of staff in the organisation you also: Build a culture where it is natural to perform well and support colleagues brilliantly. Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed. About You You must have this sort of experience: You've changed frontline practice and/or systems: Y ouhave significant experience in leading behaviour, practice or policy changes within a youth justice setting. You can show how these have been effective in delivering tangible change. You're working in or around the youth justice service, preferably in a role/setting specifically working with children who are vulnerable to or involved in violence. You work well in multi-agency environments: You have experience collaborating across police, youth justice, local authorities and other partners, and you can communicate confidently with a wide range of stakeholders to build alignment and drive change. You might have this sort of experience: Supporting a youth justice team/service to reflect on and adopt evidence-based practice in relation to diversion or wider youth justice activities. You are this sort of person: You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. You understand the youth justice sector and diversion specifically. You really understand how the youth justice sector works, from leaders to frontline officers. You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex information into plain writing that everyone can understand. You have excellent project and time management skills and the ability to design and deliver high quality outputs such as reports and digital resources to a high standard. You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15-year-old student. Listening to people from all backgrounds matters to you. You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player. You don't want young your days to pass without making a difference. You want to play a significant part in reducing violence. You understand people. You understand what the lives of vulnerable young people can be like, and you understand some of the organisations that work with them, ideally through first-hand experience. You are committed to equality, diversity and inclusion. While it's not a criterion, we're especially interested to hear from applicants who have lived experience of violence affecting children and young people. It's also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. Hybrid Working Our office is located in Central London. Team members who reside within the 32 London Boroughs or are within a 90-minute commute are expected to attend the office at least two days per week. For those living outside of London but within England, Scotland, or Wales, the expectation is to work from the London office two days per month. Travel Due to the nature of the programme there is some national travel required within England and Wales. This is likely to be up to five times per month; all travel costs can be reimbursed with flexibility for overnight stays if preferred. To Apply Please click on the "Apply for this" button and submit your CV, your completed monitoring form and ensure your covering letter answers the following three questions below. Please submit your application by 12pm Monday 12th January When applying for this role, please ensure that you answer the application questions below: Personal and professional experiences in violence prevention: 1. What personal and professional experiences shape your understanding of the youth justice sector and its role in preventing youth violence? (max 400 words) Developing strategy: 2 . click apply for full job details
Dec 22, 2025
Full time
The Youth Endowment Fund Senior Change Manager, Youth Justice Reports to: Change Lead for Diversion Salary: £52,700 per annum Location: Central London or Hybrid (see below) Contract: (2-year fixed term - potential to extend) Closing date for applications: 12pm Monday 12th January 2026 Interview dates: Week commencing 26th January 2026 About the Youth Endowment Fund We're here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them. The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children becoming involved in violence. Our mission is to find what works and build a movement to put it into practice. A big part of the movement that we need to build is in the world of youth justice. We need to inspire and connect with youth justice leaders across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen. Key Responsibilities We are making good progress building the evidence of what works within and around youth justice to reduce violence. This year, in conjunction with the Centre for Justice Innovation, we published Diversion Practice Guidance and have recently launched our new self-evaluation tool for diversion practice ( ORPIC ). But the big risk is that we publish these resources and nothing changes. That's where you come in. Your role is to work out the best way to make this change happen by getting youth justice services (YJSs) and police forces to adopt evidence-based practice through our new change programme: the Whole Area Model (WAM). WAM helps police forces and youth justice services strengthen diversion practices by aligning their work with the 7 C's: Culture - A child-centred, pro-diversion ethos Contact - Interactions are trauma-informed and maximise prevention and safeguarding opportunities Custody - Considered use of police custody, prioritising alternatives and swift triage. Criteria - Clear, consistent eligibility for diversion. Collaboration - Multi-agency decision-making panels; shared protocols and referral pathways. Care - Evidence-based support, monitoring engagement, closing cases responsibly. Checks - Ongoing monitoring, evaluation, and scrutiny to ensure quality and equity. Your role will involve: Supporting the delivery of the Whole Area Model through activities like: Facilitating completions of diversion self-evaluations with youth justice services and police forces. Delivering training to youth justice, police and other relevant agencies about the evidence-base or specific areas of diversionary practice and governance (e.g. scrutiny panels). Supporting the ongoing development of a National Diversion Network, which will contribute to a wider repository of diversion resources and evidence Identifying and creating practical resources which help youth justice professionals and police officers to put evidence into practice. Developing great relationships with senior leaders, youth justice workers and police officers, generating a strong understanding of key issues and needs in relation to youth justice matters, and building credibility and trust with the sector. Working out other effective ways to connect people with the evidence, then making those things happen, from virtual learning events to presentations. As a senior member of staff in the organisation you also: Build a culture where it is natural to perform well and support colleagues brilliantly. Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed. About You You must have this sort of experience: You've changed frontline practice and/or systems: Y ouhave significant experience in leading behaviour, practice or policy changes within a youth justice setting. You can show how these have been effective in delivering tangible change. You're working in or around the youth justice service, preferably in a role/setting specifically working with children who are vulnerable to or involved in violence. You work well in multi-agency environments: You have experience collaborating across police, youth justice, local authorities and other partners, and you can communicate confidently with a wide range of stakeholders to build alignment and drive change. You might have this sort of experience: Supporting a youth justice team/service to reflect on and adopt evidence-based practice in relation to diversion or wider youth justice activities. You are this sort of person: You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. You understand the youth justice sector and diversion specifically. You really understand how the youth justice sector works, from leaders to frontline officers. You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex information into plain writing that everyone can understand. You have excellent project and time management skills and the ability to design and deliver high quality outputs such as reports and digital resources to a high standard. You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15-year-old student. Listening to people from all backgrounds matters to you. You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player. You don't want young your days to pass without making a difference. You want to play a significant part in reducing violence. You understand people. You understand what the lives of vulnerable young people can be like, and you understand some of the organisations that work with them, ideally through first-hand experience. You are committed to equality, diversity and inclusion. While it's not a criterion, we're especially interested to hear from applicants who have lived experience of violence affecting children and young people. It's also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. Hybrid Working Our office is located in Central London. Team members who reside within the 32 London Boroughs or are within a 90-minute commute are expected to attend the office at least two days per week. For those living outside of London but within England, Scotland, or Wales, the expectation is to work from the London office two days per month. Travel Due to the nature of the programme there is some national travel required within England and Wales. This is likely to be up to five times per month; all travel costs can be reimbursed with flexibility for overnight stays if preferred. To Apply Please click on the "Apply for this" button and submit your CV, your completed monitoring form and ensure your covering letter answers the following three questions below. Please submit your application by 12pm Monday 12th January When applying for this role, please ensure that you answer the application questions below: Personal and professional experiences in violence prevention: 1. What personal and professional experiences shape your understanding of the youth justice sector and its role in preventing youth violence? (max 400 words) Developing strategy: 2 . click apply for full job details
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Education Welfare Officer EWO
LB RICHMOND UPON THAMES AND LB WANDSWORTH Wandsworth, London
The role Education Welfare Officer £37,602 - 45,564 per annum Permanent or Fixed Term (12 Months) Full Time (36 Hours) Wandsworth, London Hybrid working including school visits and Council workspaces Are you an experienced educational professional seeking a role that challenges and inspires you while providing the opportunity to transform lives? Imagine walking into a school where every pupil has the opportunity to achieve their potential - because of you. As a vital part of the Education Welfare Service (EWS), you will shape the future of young learners ensuring no child is left behind. This is not just about managing caseloads or checking attendance - it is about making real impact. You will work closely with headteachers and school staff, leading interventions that help pupils stay engaged and thrive in their education. You will guide families, strengthen attendance rates and support students who face barriers to learning. About the role Every visit, panel discussion and intervention matters - with you at the heart of school improvement efforts. When necessary, you will present cases to the Borough Attendance Panel, prepare evidence for Magistrates Court and ensure the safeguarding of at-risk students. Your voice advocates for the students who need support the most. Working alongside schools, parents, and professionals from a wide range of services, you will ensure children and young people stay in school, feel supported and reach their full potential. You will be supported by one of our long-standing service managers with years of experience under their belt, with the opportunity to access quality training and ongoing CPD. Essential Qualifications, Skills and Experience You are an experienced Education Welfare Officer.You can work together with us, our schools and our families creatively to improve school attendance.You put 'support first' and think attendance as key to a child's success in learning and life.You are a reflective practitioner, who can provide the right support in the right place at the right time.If you meet the above criteria, and if you are passionate about education and driven by a desire to help children and young people succeed while thriving on problem-solving, we encourage you to apply for this opportunity. For an informal conversation about the role, please contact Mark Holliday by emailing Closing Date: 11 January 2026 Shortlisting Date: w/c 12 January 2026 Interview Date: w/c 19 January 2026 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Dec 22, 2025
Full time
The role Education Welfare Officer £37,602 - 45,564 per annum Permanent or Fixed Term (12 Months) Full Time (36 Hours) Wandsworth, London Hybrid working including school visits and Council workspaces Are you an experienced educational professional seeking a role that challenges and inspires you while providing the opportunity to transform lives? Imagine walking into a school where every pupil has the opportunity to achieve their potential - because of you. As a vital part of the Education Welfare Service (EWS), you will shape the future of young learners ensuring no child is left behind. This is not just about managing caseloads or checking attendance - it is about making real impact. You will work closely with headteachers and school staff, leading interventions that help pupils stay engaged and thrive in their education. You will guide families, strengthen attendance rates and support students who face barriers to learning. About the role Every visit, panel discussion and intervention matters - with you at the heart of school improvement efforts. When necessary, you will present cases to the Borough Attendance Panel, prepare evidence for Magistrates Court and ensure the safeguarding of at-risk students. Your voice advocates for the students who need support the most. Working alongside schools, parents, and professionals from a wide range of services, you will ensure children and young people stay in school, feel supported and reach their full potential. You will be supported by one of our long-standing service managers with years of experience under their belt, with the opportunity to access quality training and ongoing CPD. Essential Qualifications, Skills and Experience You are an experienced Education Welfare Officer.You can work together with us, our schools and our families creatively to improve school attendance.You put 'support first' and think attendance as key to a child's success in learning and life.You are a reflective practitioner, who can provide the right support in the right place at the right time.If you meet the above criteria, and if you are passionate about education and driven by a desire to help children and young people succeed while thriving on problem-solving, we encourage you to apply for this opportunity. For an informal conversation about the role, please contact Mark Holliday by emailing Closing Date: 11 January 2026 Shortlisting Date: w/c 12 January 2026 Interview Date: w/c 19 January 2026 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Avon and Somerset Police
Military Service Leavers - Police Constable Entry Programme (PCEP)
Avon and Somerset Police Bridgwater, Somerset
Join Avon and Somerset Police: A New Mission for Veterans and Service Leavers Your skills, discipline, and commitment have been invaluable in the armed forces. Now, Avon and Somerset Police offers you the chance to put those qualities to use in serving your community as a police officer. Why Choose Avon and Somerset Police? Starting Salary of £31,164 : Begin your new career with a competitive salary, increasing to £32,472 after just two years of service. Earn While You Learn : You'll complete a diploma designed to equip you with the skills and knowledge for success in your new role. Most of the diploma is completed in the first year, with an additional seven-week learning block in the second year. Forces-Friendly Environment : As a Gold Award recipient of the Armed Forces Covenant, we recognise and value the unique strengths that veterans, service leavers, and reservists bring, whether it's leadership, problem-solving under pressure, or resilience. A Meaningful Career : Continue serving, protecting, and making a difference in the lives of those in your local community, just as you did in the armed forces. Attractive Pension Scheme - - Your security. Your future. Your pension. What You ll Bring Your military experience has prepared you for the demands of policing: Discipline and Teamwork : You re accustomed to working in high-pressure environments and relying on the support of those around you to achieve your mission. Adaptability : As a service leaver, you ve experienced diverse and challenging situations - skills that align with the day-to-day responsibilities of a police officer. Leadership and Accountability : Whether you ve led a team or worked as part of one, your leadership skills will help you thrive in our structured, mission-driven environment. Pathway into Policing The Pathway into Policing provides veterans and service leavers with a clear and structured route into the police force: Initial Application : Simple and straightforward, tailored to recognise your military background. Policing Diploma : A comprehensive diploma program designed for veterans, completed alongside your duties, providing essential training for your role. Support and Mentorship : Receive ongoing support from other veterans within the police force, helping you transition smoothly into your new role. Are you ready for your next mission? Apply today and take the next step in your career, continuing to make a difference in the lives of others. Throughout the application process you may see reference to Police Constable Degree Apprenticeship (PCDA), however please be reassured that this a PCEP entry route. Accordion: Job specific information Throughout the two-year programme, recruits will receive comprehensive training both in the classroom and on patrol, with support from mentors and multi-skilled professionals. Training begins with a 12-week course followed by placement in one of our patrol teams, responding to various emergencies and providing frontline support to the public. Veterans applying to this role will also have access to a range of benefits, including the Police Pension Scheme (2015), shift allowances, continued personal development, and access to employee assistance programs that offer legal advice, health assessments, and personal coaching. Application Process Applications are open exclusively to those who have served in the armed forces for at least two years. The recruitment process includes a compulsory familiarisation event (virtual or in-person) followed by a National Sift exercise from the College of Policing, a virtual assessment centre starting and concluding with an in person interview. Please note that the application window may close early if we receive a high volume of successful applications, so we encourage you to apply as soon as possible. Eligibility To apply, candidates must meet the following criteria: A minimum of two years service in any branch of the armed forces.-Service records must be emailed to to support applications. Residency in the UK for the last three consecutive years. A valid manual driving licence (specific queries about non-UK licences should be directed to ). Provisional driving licences can be accepted at the time of application, with the expectation that full manual driving license is obtained by the start of the course. A level 2 (GCSE) in Maths and English language at grade C/4 or above, a functional skills equivalent will also be accepted. All successful applicants will be vetted to Recruitment vetting (RV) level. This means, to apply for this role you must have a 3 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 3 years. Be the Difference You Want to See Avon and Somerset Police is an equal opportunity employer committed to building a team that reflects the communities we serve. We actively encourage applications from all backgrounds, including individuals from ethnic and religious backgrounds, LGBTQ+ communities, people with disabilities or those who are neurodiverse, people from various socioeconomic backgrounds, and women. If you have a neurodiverse condition or a disability, let us know; we re here to provide reasonable adjustments to support you throughout the recruitment process and beyond. Inclusion and diversity are at the heart of what we do, creating a welcoming and supportive environment where everyone can bring their whole, authentic self. Our staff associations offer guidance and support for officers and staff from all backgrounds, ensuring everyone feels valued. Additionally, our Positive Action and Talent Team offers dedicated assistance throughout the recruitment process, career development, and progression, that this is positive action for Under represented groups- When completing your application on our recruitment system, you can tick a box if you would like our Outreach Team to contact you to provide guidance and support. This is a competitive process, so apply early to avoid disappointment. If selected, you will be invited to attend a compulsory familiarisation event on 6th January 2026 at Portishead Headquarters where you will learn more about the role, assessment and recruitment process. About us Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country. Find out more about our benefits and culture Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Dec 22, 2025
Full time
Join Avon and Somerset Police: A New Mission for Veterans and Service Leavers Your skills, discipline, and commitment have been invaluable in the armed forces. Now, Avon and Somerset Police offers you the chance to put those qualities to use in serving your community as a police officer. Why Choose Avon and Somerset Police? Starting Salary of £31,164 : Begin your new career with a competitive salary, increasing to £32,472 after just two years of service. Earn While You Learn : You'll complete a diploma designed to equip you with the skills and knowledge for success in your new role. Most of the diploma is completed in the first year, with an additional seven-week learning block in the second year. Forces-Friendly Environment : As a Gold Award recipient of the Armed Forces Covenant, we recognise and value the unique strengths that veterans, service leavers, and reservists bring, whether it's leadership, problem-solving under pressure, or resilience. A Meaningful Career : Continue serving, protecting, and making a difference in the lives of those in your local community, just as you did in the armed forces. Attractive Pension Scheme - - Your security. Your future. Your pension. What You ll Bring Your military experience has prepared you for the demands of policing: Discipline and Teamwork : You re accustomed to working in high-pressure environments and relying on the support of those around you to achieve your mission. Adaptability : As a service leaver, you ve experienced diverse and challenging situations - skills that align with the day-to-day responsibilities of a police officer. Leadership and Accountability : Whether you ve led a team or worked as part of one, your leadership skills will help you thrive in our structured, mission-driven environment. Pathway into Policing The Pathway into Policing provides veterans and service leavers with a clear and structured route into the police force: Initial Application : Simple and straightforward, tailored to recognise your military background. Policing Diploma : A comprehensive diploma program designed for veterans, completed alongside your duties, providing essential training for your role. Support and Mentorship : Receive ongoing support from other veterans within the police force, helping you transition smoothly into your new role. Are you ready for your next mission? Apply today and take the next step in your career, continuing to make a difference in the lives of others. Throughout the application process you may see reference to Police Constable Degree Apprenticeship (PCDA), however please be reassured that this a PCEP entry route. Accordion: Job specific information Throughout the two-year programme, recruits will receive comprehensive training both in the classroom and on patrol, with support from mentors and multi-skilled professionals. Training begins with a 12-week course followed by placement in one of our patrol teams, responding to various emergencies and providing frontline support to the public. Veterans applying to this role will also have access to a range of benefits, including the Police Pension Scheme (2015), shift allowances, continued personal development, and access to employee assistance programs that offer legal advice, health assessments, and personal coaching. Application Process Applications are open exclusively to those who have served in the armed forces for at least two years. The recruitment process includes a compulsory familiarisation event (virtual or in-person) followed by a National Sift exercise from the College of Policing, a virtual assessment centre starting and concluding with an in person interview. Please note that the application window may close early if we receive a high volume of successful applications, so we encourage you to apply as soon as possible. Eligibility To apply, candidates must meet the following criteria: A minimum of two years service in any branch of the armed forces.-Service records must be emailed to to support applications. Residency in the UK for the last three consecutive years. A valid manual driving licence (specific queries about non-UK licences should be directed to ). Provisional driving licences can be accepted at the time of application, with the expectation that full manual driving license is obtained by the start of the course. A level 2 (GCSE) in Maths and English language at grade C/4 or above, a functional skills equivalent will also be accepted. All successful applicants will be vetted to Recruitment vetting (RV) level. This means, to apply for this role you must have a 3 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 3 years. Be the Difference You Want to See Avon and Somerset Police is an equal opportunity employer committed to building a team that reflects the communities we serve. We actively encourage applications from all backgrounds, including individuals from ethnic and religious backgrounds, LGBTQ+ communities, people with disabilities or those who are neurodiverse, people from various socioeconomic backgrounds, and women. If you have a neurodiverse condition or a disability, let us know; we re here to provide reasonable adjustments to support you throughout the recruitment process and beyond. Inclusion and diversity are at the heart of what we do, creating a welcoming and supportive environment where everyone can bring their whole, authentic self. Our staff associations offer guidance and support for officers and staff from all backgrounds, ensuring everyone feels valued. Additionally, our Positive Action and Talent Team offers dedicated assistance throughout the recruitment process, career development, and progression, that this is positive action for Under represented groups- When completing your application on our recruitment system, you can tick a box if you would like our Outreach Team to contact you to provide guidance and support. This is a competitive process, so apply early to avoid disappointment. If selected, you will be invited to attend a compulsory familiarisation event on 6th January 2026 at Portishead Headquarters where you will learn more about the role, assessment and recruitment process. About us Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country. Find out more about our benefits and culture Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Police Scotland
Lead Disclosure Officer
Police Scotland
About the role An exciting opportunity has arisen within Police Scotland to be part of the Information Disclosure Team. We are looking for a leader to join the team who will play a key part in supporting our team of Disclosure Officers in all matters covering Subject Access, Freedom of Information and Protection of Vulnerable Groups click apply for full job details
Dec 21, 2025
Full time
About the role An exciting opportunity has arisen within Police Scotland to be part of the Information Disclosure Team. We are looking for a leader to join the team who will play a key part in supporting our team of Disclosure Officers in all matters covering Subject Access, Freedom of Information and Protection of Vulnerable Groups click apply for full job details
Merseyside police
Police Community Support Officer Apprenticeship (PCSO)
Merseyside police Liverpool, Merseyside
Join us as a Police Community Support Officer (PCSO) Apprentice and take your first step into the world of policing. Merseyside Police has proudly been ranked 3rd in the Public Sector category of the UKs Top 100 Apprenticeship Employers and is the only police force to feature in The Sunday Times Top 100 list. Applications are now open for our first PCSO apprenticeship intake, planned for April 2026 click apply for full job details
Dec 21, 2025
Full time
Join us as a Police Community Support Officer (PCSO) Apprentice and take your first step into the world of policing. Merseyside Police has proudly been ranked 3rd in the Public Sector category of the UKs Top 100 Apprenticeship Employers and is the only police force to feature in The Sunday Times Top 100 list. Applications are now open for our first PCSO apprenticeship intake, planned for April 2026 click apply for full job details
Outcomes First Group
Designated Safeguarding Lead/PPA Cover
Outcomes First Group Spencers Wood, Berkshire
At OFG, we work smarter so you can spend more time doing what makes you happy! This is your opportunity to help shape something truly special at Riseley Green School, our brand-new specialist school that opened in May 2025 in Riseley, Reading, Berkshire. Job title: Designated Safeguarding Lead / PPA Cover Location: Riseley Green School, Riseley, Reading, Berkshire RG7 1QF Salary: Up to £40,000 per annum ( not pro rata ) Hours: 37.5 hours per week Monday to Friday 8:30am - 4:30pm Contract: Permanent Term Time only Start: February 2026 UK applicants only; no sponsorship available As part of our expanding services, we are seeking an experienced Designated Safeguarding Lead / PPA Cover to join our brand-new Options Autism school at Riseley Green in Berkshire, helping us build an inclusive and inspiring environment where every pupil can thrive. About the Role We are seeking a dedicated and experienced Designated Safeguarding Lead to take a pivotal role in ensuring the safety, welfare, and well-being of all pupils at our SEN school. This critical position involves leading the safeguarding and child protection agenda, working closely with staff, families, and external agencies to create a secure, supportive environment for every child. As DSL, you will be the school's safeguarding champion, guiding staff, overseeing procedures, making referrals, offering expert advice, and contributing to multi-agency meetings to protect and support vulnerable pupils. Key Responsibilities Lead and manage all safeguarding and child protection practices across the school Act as the first point of contact for safeguarding concerns for staff, pupils, and families Ensure safeguarding policies are understood, implemented, and regularly updated Refer cases of suspected abuse to local authority children's social care and other relevant agencies Support staff in making referrals, including to the Channel programme and DBS Report cases where criminal activity may have occurred to the police Keep accurate, secure, and detailed records of all concerns, referrals, and actions Provide advice, guidance, and training to staff on safeguarding, child protection, and early help interventions Liaise with local authority officers, police, and case managers in complex safeguarding matters Attend and contribute to child protection conferences, reviews, and multi-agency meetings Monitor and support the work of safeguarding deputies, ensuring high standards are maintained Requirements / Qualifications Qualified Teacher Status (UK) Proven experience as a Designated Safeguarding Lead Expert knowledge of safeguarding legislation, guidance, and statutory responsibilities Experience working with children and young people, particularly in SEN or specialist settings Strong interpersonal skills to collaborate effectively with staff, families, and external agencies This is a fantastic opportunity for someone who believes in the potential of every child and wants to make a lasting difference within a specialist SEN school. About Us Riseley Green School is an independent specialist school for autistic young people aged 4 to 16 years. Situated on the outskirts of Reading, Berkshire, the school provides a distinctive blend of education and support tailored to a diverse range of pupil needs and abilities. Riseley Green School opened in May 2025 and has a capacity for 60 pupils. The school caters to pupils with autism (ASC) and complex needs, offering a nurturing and structured environment where each child can thrive. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Dec 12, 2025
Full time
At OFG, we work smarter so you can spend more time doing what makes you happy! This is your opportunity to help shape something truly special at Riseley Green School, our brand-new specialist school that opened in May 2025 in Riseley, Reading, Berkshire. Job title: Designated Safeguarding Lead / PPA Cover Location: Riseley Green School, Riseley, Reading, Berkshire RG7 1QF Salary: Up to £40,000 per annum ( not pro rata ) Hours: 37.5 hours per week Monday to Friday 8:30am - 4:30pm Contract: Permanent Term Time only Start: February 2026 UK applicants only; no sponsorship available As part of our expanding services, we are seeking an experienced Designated Safeguarding Lead / PPA Cover to join our brand-new Options Autism school at Riseley Green in Berkshire, helping us build an inclusive and inspiring environment where every pupil can thrive. About the Role We are seeking a dedicated and experienced Designated Safeguarding Lead to take a pivotal role in ensuring the safety, welfare, and well-being of all pupils at our SEN school. This critical position involves leading the safeguarding and child protection agenda, working closely with staff, families, and external agencies to create a secure, supportive environment for every child. As DSL, you will be the school's safeguarding champion, guiding staff, overseeing procedures, making referrals, offering expert advice, and contributing to multi-agency meetings to protect and support vulnerable pupils. Key Responsibilities Lead and manage all safeguarding and child protection practices across the school Act as the first point of contact for safeguarding concerns for staff, pupils, and families Ensure safeguarding policies are understood, implemented, and regularly updated Refer cases of suspected abuse to local authority children's social care and other relevant agencies Support staff in making referrals, including to the Channel programme and DBS Report cases where criminal activity may have occurred to the police Keep accurate, secure, and detailed records of all concerns, referrals, and actions Provide advice, guidance, and training to staff on safeguarding, child protection, and early help interventions Liaise with local authority officers, police, and case managers in complex safeguarding matters Attend and contribute to child protection conferences, reviews, and multi-agency meetings Monitor and support the work of safeguarding deputies, ensuring high standards are maintained Requirements / Qualifications Qualified Teacher Status (UK) Proven experience as a Designated Safeguarding Lead Expert knowledge of safeguarding legislation, guidance, and statutory responsibilities Experience working with children and young people, particularly in SEN or specialist settings Strong interpersonal skills to collaborate effectively with staff, families, and external agencies This is a fantastic opportunity for someone who believes in the potential of every child and wants to make a lasting difference within a specialist SEN school. About Us Riseley Green School is an independent specialist school for autistic young people aged 4 to 16 years. Situated on the outskirts of Reading, Berkshire, the school provides a distinctive blend of education and support tailored to a diverse range of pupil needs and abilities. Riseley Green School opened in May 2025 and has a capacity for 60 pupils. The school caters to pupils with autism (ASC) and complex needs, offering a nurturing and structured environment where each child can thrive. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Welsh Government (Llywodraeth Cymru)
Marine Enforcement Officer (MEO)
Welsh Government (Llywodraeth Cymru)
Marine Enforcement Officer (MEO) ID: 3342 Closing date: 30/12/2025, 16:00 Advertising basis - Permanent Actual starting salary: £30,754 - Salary range or pay band EO £30,754 to £34,997 Allowance: Other Allowance: Captive Duty Allowance Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time) Group - Local Govt, Housing, Climate Change and Rural Affairs Directorate - Rural Afairs Branch - Control and Enforcement Location (s): South West Wales Main office base: Carmarthen Purpose of post Join a dynamic national team working at the heart of Wales' marine environment. This role offers a unique opportunity to make a real impact by protecting our seas and supporting sustainable fisheries. You'll deliver statutory services on behalf of the Welsh Government, supporting the Welsh fishing community, carrying out inspection and, where necessary, enforcement activities across the fishing industry and marine construction within Wales. What You'll Do Protect Wales' marine resources by enforcing fisheries legislation. Monitor fish landings at local ports for compliance and verify logbooks and landing declarations. Investigate and gather evidence for potential prosecutions, including preparing case files and, where required, giving evidence in court. Plan and enforce intertidal fisheries (e.g., hand gathering of cockles, shore netting). Spend time at sea on one of the Welsh Government's Fisheries Patrol Vessels, conducting enforcement activities and safeguarding marine habitats. Why This Role is Exciting Variety and challenge - no two days are the same, from port inspections to patrols at sea. Impactful work - play a key role in protecting Wales' marine environment and supporting sustainable fishing practices. Professional development - gain specialist enforcement experience and work alongside experts in marine and fisheries management. Team culture - be part of a supportive, national team committed to high standards and collaboration. Key tasks What You'll Be Doing This is a hands-on, varied role where you'll play a key part in protecting Wales' marine environment and supporting sustainable fisheries. Your work will combine technical expertise, enforcement duties, and collaboration with a wide range of partners. Key Responsibilities Shape and enforce fisheries plans - Implement strategies for commercial fisheries and ensure compliance both at sea and ashore. Protect marine environments - Enforce regulations to safeguard habitats and biodiversity. Gather intelligence and evidence - Monitor fishing activities, collect data, and, where required, conduct investigations under the Police and Criminal Evidence Act. Prepare case files and, when required, give evidence in court. Provide expert advice - Offer technical guidance to policy teams on fishing operations, fish distribution, processing, and marine issues. Engage and collaborate - Work closely with the fishing industry, Welsh Government teams, Law Enforcement, Natural Resources Wales, and other statutory bodies. Patrol and enforce at sea - Undertake seagoing patrols on Welsh Government Fisheries Patrol Vessels and operate shore-launched craft for coastal enforcement.
Dec 06, 2025
Full time
Marine Enforcement Officer (MEO) ID: 3342 Closing date: 30/12/2025, 16:00 Advertising basis - Permanent Actual starting salary: £30,754 - Salary range or pay band EO £30,754 to £34,997 Allowance: Other Allowance: Captive Duty Allowance Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time) Group - Local Govt, Housing, Climate Change and Rural Affairs Directorate - Rural Afairs Branch - Control and Enforcement Location (s): South West Wales Main office base: Carmarthen Purpose of post Join a dynamic national team working at the heart of Wales' marine environment. This role offers a unique opportunity to make a real impact by protecting our seas and supporting sustainable fisheries. You'll deliver statutory services on behalf of the Welsh Government, supporting the Welsh fishing community, carrying out inspection and, where necessary, enforcement activities across the fishing industry and marine construction within Wales. What You'll Do Protect Wales' marine resources by enforcing fisheries legislation. Monitor fish landings at local ports for compliance and verify logbooks and landing declarations. Investigate and gather evidence for potential prosecutions, including preparing case files and, where required, giving evidence in court. Plan and enforce intertidal fisheries (e.g., hand gathering of cockles, shore netting). Spend time at sea on one of the Welsh Government's Fisheries Patrol Vessels, conducting enforcement activities and safeguarding marine habitats. Why This Role is Exciting Variety and challenge - no two days are the same, from port inspections to patrols at sea. Impactful work - play a key role in protecting Wales' marine environment and supporting sustainable fishing practices. Professional development - gain specialist enforcement experience and work alongside experts in marine and fisheries management. Team culture - be part of a supportive, national team committed to high standards and collaboration. Key tasks What You'll Be Doing This is a hands-on, varied role where you'll play a key part in protecting Wales' marine environment and supporting sustainable fisheries. Your work will combine technical expertise, enforcement duties, and collaboration with a wide range of partners. Key Responsibilities Shape and enforce fisheries plans - Implement strategies for commercial fisheries and ensure compliance both at sea and ashore. Protect marine environments - Enforce regulations to safeguard habitats and biodiversity. Gather intelligence and evidence - Monitor fishing activities, collect data, and, where required, conduct investigations under the Police and Criminal Evidence Act. Prepare case files and, when required, give evidence in court. Provide expert advice - Offer technical guidance to policy teams on fishing operations, fish distribution, processing, and marine issues. Engage and collaborate - Work closely with the fishing industry, Welsh Government teams, Law Enforcement, Natural Resources Wales, and other statutory bodies. Patrol and enforce at sea - Undertake seagoing patrols on Welsh Government Fisheries Patrol Vessels and operate shore-launched craft for coastal enforcement.
Welsh Government (Llywodraeth Cymru)
Marine Enforcement Officer (MEO)
Welsh Government (Llywodraeth Cymru) Carmarthen, Dyfed
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Marine Enforcement Officer (MEO) ID: 3342 Closing date: 30/12/2025, 16:00 Advertising basis - Permanent Actual starting salary: £30,754 - Salary range or pay band EO £30,754 to £34,997 Allowance: Other Allowance: Captive Duty Allowance Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time) Group - Local Govt, Housing, Climate Change and Rural Affairs Directorate - Rural Afairs Branch - Control and Enforcement Location (s): South West Wales Main office base: Carmarthen Purpose of post Join a dynamic national team working at the heart of Wales marine environment. This role offers a unique opportunity to make a real impact by protecting our seas and supporting sustainable fisheries. You ll deliver statutory services on behalf of the Welsh Government, supporting the Welsh fishing community, carrying out inspection and, where necessary, enforcement activities across the fishing industry and marine construction within Wales. What You ll Do Protect Wales marine resources by enforcing fisheries legislation. Monitor fish landings at local ports for compliance and verify logbooks and landing declarations. Investigate and gather evidence for potential prosecutions, including preparing case files and, where required, giving evidence in court. Plan and enforce intertidal fisheries (e.g., hand gathering of cockles, shore netting). Spend time at sea on one of the Welsh Government s Fisheries Patrol Vessels, conducting enforcement activities and safeguarding marine habitats. Why This Role is Exciting Variety and challenge no two days are the same, from port inspections to patrols at sea. Impactful work play a key role in protecting Wales marine environment and supporting sustainable fishing practices. Professional development gain specialist enforcement experience and work alongside experts in marine and fisheries management. Team culture be part of a supportive, national team committed to high standards and collaboration. Key tasks What You ll Be Doing This is a hands-on, varied role where you ll play a key part in protecting Wales marine environment and supporting sustainable fisheries. Your work will combine technical expertise, enforcement duties, and collaboration with a wide range of partners. Key Responsibilities Shape and enforce fisheries plans Implement strategies for commercial fisheries and ensure compliance both at sea and ashore. Protect marine environments Enforce regulations to safeguard habitats and biodiversity. Gather intelligence and evidence Monitor fishing activities, collect data, and, where required, conduct investigations under the Police and Criminal Evidence Act. Prepare case files and, when required, give evidence in court. Provide expert advice Offer technical guidance to policy teams on fishing operations, fish distribution, processing, and marine issues. Engage and collaborate Work closely with the fishing industry, Welsh Government teams, Law Enforcement, Natural Resources Wales, and other statutory bodies. Patrol and enforce at sea Undertake seagoing patrols on Welsh Government Fisheries Patrol Vessels and operate shore-launched craft for coastal enforcement. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Dec 05, 2025
Full time
PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Marine Enforcement Officer (MEO) ID: 3342 Closing date: 30/12/2025, 16:00 Advertising basis - Permanent Actual starting salary: £30,754 - Salary range or pay band EO £30,754 to £34,997 Allowance: Other Allowance: Captive Duty Allowance Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time) Group - Local Govt, Housing, Climate Change and Rural Affairs Directorate - Rural Afairs Branch - Control and Enforcement Location (s): South West Wales Main office base: Carmarthen Purpose of post Join a dynamic national team working at the heart of Wales marine environment. This role offers a unique opportunity to make a real impact by protecting our seas and supporting sustainable fisheries. You ll deliver statutory services on behalf of the Welsh Government, supporting the Welsh fishing community, carrying out inspection and, where necessary, enforcement activities across the fishing industry and marine construction within Wales. What You ll Do Protect Wales marine resources by enforcing fisheries legislation. Monitor fish landings at local ports for compliance and verify logbooks and landing declarations. Investigate and gather evidence for potential prosecutions, including preparing case files and, where required, giving evidence in court. Plan and enforce intertidal fisheries (e.g., hand gathering of cockles, shore netting). Spend time at sea on one of the Welsh Government s Fisheries Patrol Vessels, conducting enforcement activities and safeguarding marine habitats. Why This Role is Exciting Variety and challenge no two days are the same, from port inspections to patrols at sea. Impactful work play a key role in protecting Wales marine environment and supporting sustainable fishing practices. Professional development gain specialist enforcement experience and work alongside experts in marine and fisheries management. Team culture be part of a supportive, national team committed to high standards and collaboration. Key tasks What You ll Be Doing This is a hands-on, varied role where you ll play a key part in protecting Wales marine environment and supporting sustainable fisheries. Your work will combine technical expertise, enforcement duties, and collaboration with a wide range of partners. Key Responsibilities Shape and enforce fisheries plans Implement strategies for commercial fisheries and ensure compliance both at sea and ashore. Protect marine environments Enforce regulations to safeguard habitats and biodiversity. Gather intelligence and evidence Monitor fishing activities, collect data, and, where required, conduct investigations under the Police and Criminal Evidence Act. Prepare case files and, when required, give evidence in court. Provide expert advice Offer technical guidance to policy teams on fishing operations, fish distribution, processing, and marine issues. Engage and collaborate Work closely with the fishing industry, Welsh Government teams, Law Enforcement, Natural Resources Wales, and other statutory bodies. Patrol and enforce at sea Undertake seagoing patrols on Welsh Government Fisheries Patrol Vessels and operate shore-launched craft for coastal enforcement. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
Outcomes First Group
Family Liaison Officer (FLO) / Attendance Support
Outcomes First Group Ticehurst, Sussex
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer (FLO) / Attendance Support Location: Bricklehurst Manor School, Stonegate, East Sussex, TN5 7EL Salary: Up to £31,500.00 per annum dependent on experience ( not pro rata ) Hours: 37.5 hours per week Monday to Friday 8:00 am - 4:00 pm (including one 5:00 pm finish) Contract: Permanent, Term Time Only Start: February 2026 UK applicants only - this role does not offer sponsorship At Bricklehurst Manor School, we believe that strong relationships between school and home are key to every child's success. We're looking for a passionate, proactive, and empathetic Family Liaison Officer / Attendance Support professional to join our friendly, dedicated team and make a lasting impact in our thriving school community. This is a truly rewarding role where you'll help families overcome challenges, support children to flourish, and ensure every pupil is fully engaged and thriving in their education. About the Role As our Family Liaison Officer, you'll be the vital link between home and school - offering practical guidance, emotional support, and advocacy for families who may be facing challenges. You'll work collaboratively with pupils, staff, and external agencies to ensure every child feels safe, supported, and ready to achieve their full potential. This is more than a job - it's a chance to make a genuine difference in the lives of our pupils and families every single day. Your Key Responsibilities Build trusted relationships with families to promote positive engagement with Bricklehurst Manor School Act as the main point of contact for families needing advice, guidance, or support Identify and address barriers affecting attendance and wellbeing, creating tailored plans of action Liaise professionally with external agencies such as Social Care, NSPCC, Early Intervention Teams, Police, Housing, and Health Services Carry out home visits when required and maintain regular communication with families Attend and contribute to multi-agency meetings, ensuring coordinated and effective support for pupils Support senior leaders in identifying and addressing attendance concerns or patterns of absence Monitor and review pupil progress, attendance, and wellbeing data to inform interventions Act as Deputy Designated Safeguarding Lead (DDSL), keeping safeguarding knowledge and training current Maintain accurate and confidential records, including case studies, reports, and referrals Who We're Looking For We're seeking a compassionate, confident communicator who thrives on helping others and building strong, positive relationships. You'll be someone who genuinely cares about making a difference - not just for pupils, but for their families and the wider school community too. You will bring: GCSEs (or equivalent) in English and Maths Experience supporting children, young people, or families in a school or community setting A strong understanding of safeguarding, confidentiality, and child protection procedures The ability to work collaboratively with teachers, families, and multi-agency professionals Excellent organisational and communication skills with a calm, empathetic approach A proactive, solution-focused mindset and a genuine passion for helping children succeed At Bricklehurst Manor, you'll be part of a close-knit, forward-thinking team that values creativity, wellbeing, and collaboration. This isn't just a teaching job - it's a chance to help build something extraordinary from the ground up. About the School Bricklehurst Manor School is a brand-new, co-educational SEMH school located in Wadhurst, East Sussex, for pupils aged 11-16. The school will cater for up to 60 pupils with Social, Emotional and Mental Health (SEMH) needs and associated additional needs. This is a unique opportunity to join the school at its inception, helping to shape the culture, ethos, and learning environment. With small class sizes and a strong focus on personalised support, Bricklehurst Manor School provides a nurturing, inclusive setting where every pupil can build confidence, resilience, and achieve their full potential. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Dec 05, 2025
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer (FLO) / Attendance Support Location: Bricklehurst Manor School, Stonegate, East Sussex, TN5 7EL Salary: Up to £31,500.00 per annum dependent on experience ( not pro rata ) Hours: 37.5 hours per week Monday to Friday 8:00 am - 4:00 pm (including one 5:00 pm finish) Contract: Permanent, Term Time Only Start: February 2026 UK applicants only - this role does not offer sponsorship At Bricklehurst Manor School, we believe that strong relationships between school and home are key to every child's success. We're looking for a passionate, proactive, and empathetic Family Liaison Officer / Attendance Support professional to join our friendly, dedicated team and make a lasting impact in our thriving school community. This is a truly rewarding role where you'll help families overcome challenges, support children to flourish, and ensure every pupil is fully engaged and thriving in their education. About the Role As our Family Liaison Officer, you'll be the vital link between home and school - offering practical guidance, emotional support, and advocacy for families who may be facing challenges. You'll work collaboratively with pupils, staff, and external agencies to ensure every child feels safe, supported, and ready to achieve their full potential. This is more than a job - it's a chance to make a genuine difference in the lives of our pupils and families every single day. Your Key Responsibilities Build trusted relationships with families to promote positive engagement with Bricklehurst Manor School Act as the main point of contact for families needing advice, guidance, or support Identify and address barriers affecting attendance and wellbeing, creating tailored plans of action Liaise professionally with external agencies such as Social Care, NSPCC, Early Intervention Teams, Police, Housing, and Health Services Carry out home visits when required and maintain regular communication with families Attend and contribute to multi-agency meetings, ensuring coordinated and effective support for pupils Support senior leaders in identifying and addressing attendance concerns or patterns of absence Monitor and review pupil progress, attendance, and wellbeing data to inform interventions Act as Deputy Designated Safeguarding Lead (DDSL), keeping safeguarding knowledge and training current Maintain accurate and confidential records, including case studies, reports, and referrals Who We're Looking For We're seeking a compassionate, confident communicator who thrives on helping others and building strong, positive relationships. You'll be someone who genuinely cares about making a difference - not just for pupils, but for their families and the wider school community too. You will bring: GCSEs (or equivalent) in English and Maths Experience supporting children, young people, or families in a school or community setting A strong understanding of safeguarding, confidentiality, and child protection procedures The ability to work collaboratively with teachers, families, and multi-agency professionals Excellent organisational and communication skills with a calm, empathetic approach A proactive, solution-focused mindset and a genuine passion for helping children succeed At Bricklehurst Manor, you'll be part of a close-knit, forward-thinking team that values creativity, wellbeing, and collaboration. This isn't just a teaching job - it's a chance to help build something extraordinary from the ground up. About the School Bricklehurst Manor School is a brand-new, co-educational SEMH school located in Wadhurst, East Sussex, for pupils aged 11-16. The school will cater for up to 60 pupils with Social, Emotional and Mental Health (SEMH) needs and associated additional needs. This is a unique opportunity to join the school at its inception, helping to shape the culture, ethos, and learning environment. With small class sizes and a strong focus on personalised support, Bricklehurst Manor School provides a nurturing, inclusive setting where every pupil can build confidence, resilience, and achieve their full potential. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Oxfordshire County Council
Specialist Customer Service Officer
Oxfordshire County Council Oxford, Oxfordshire
Are you passionate about helping others and making a real impact in your community? We're looking for Specialist Customer Service Officers to join our dynamic Contact Centre team, the first point of contact for a wide range of essential services across Oxfordshire. At the heart of our Customer Experience Function is a commitment to empowering residents, helping them stay independent, and supporting them with confidence as they navigate the services they need. Our vision is 'to provide excellent customer service to the residents and visitors of Oxfordshire'. In this role, you'll be part of a team supporting individuals in sensitive and sometimes complex situations, ensuring they receive the right help, first time. You'll be part of a team that's always learning and improving, and open to doing things differently. Better outcomes for our residents start with better ways of working. At Oxfordshire County Council (OCC), we care deeply about how we work, not just what we do. Our core values shape our culture and guide how we lead, collaborate, and grow together: Always learning Be kind and care Equality and integrity in all we do Taking responsibility Daring to do it differently If you're ready to contribute to meaningful work and share our values, we'd love to hear from you. What You'll Do As a Specialist Customer Service Officer, you'll be the first point of contact for adults seeking support. You'll offer a welcoming voice and a steady hand, responding to enquiries from the public and partner agencies including health professionals, police, and fire and rescue services. Main daily duties will include: Responding to customer enquiries via phone, email, and web referrals Making outbound calls to follow up on enquiries and referrals Reading reports and identifying safeguarding concerns for appropriate escalation Processing referrals for Adult Social Care (ASC) and partner services, assessing needs and identifying the priority of cases for onward referrals Using ASC databases to retrieve and update information, resolve queries, or signpost to other services in line with The Oxfordshire Way: Oxfordshire Way strategic vision Oxfordshire County Council Working closely with Team Leaders, colleagues, and external agencies to progress cases through to resolution. You'll navigate a range of health and social care systems to ensure every person receives the right support, first time. What We're Looking For Minimum of 5 GCSEs (Grades A -C / 4 or above), including Maths and English, or equivalent. We also welcome relevant knowledge and skills gained through work experience. Confident using Microsoft Office and digital communication tools. Previous customer service experience is essential, particularly in handling challenging conversations by phone and email. Experience in social care or supporting vulnerable people is desirable. Ability to manage your own workload and priorities tasks across multiple channels i.e. email, phone, etc. A genuine interest in helping people, with the ability to actively listen and communicate clearly - both verbally and in writing. Excellent communication, patience, and professionalism are key - especially when dealing with sensitive or emotionally charged situations. You should be confident making decisions independently and know when to escalate more complex enquiries. An interest in social and health care services is important. Familiarity with social care systems (e.g. LiquidLogic or LAS) would be an advantage. Additional Information This role requires a Standard DBS check with Barred List clearance. You'll need to be able to travel across the county and work from various office locations as needed. The role involves working with vulnerable adults and regular use of computers and telephone systems (often health and social care systems and databases). Before applying, we recommend reviewing the attached job description. It includes more details about the role and clear guidance on what we're looking for in your application and beyond.
Dec 05, 2025
Full time
Are you passionate about helping others and making a real impact in your community? We're looking for Specialist Customer Service Officers to join our dynamic Contact Centre team, the first point of contact for a wide range of essential services across Oxfordshire. At the heart of our Customer Experience Function is a commitment to empowering residents, helping them stay independent, and supporting them with confidence as they navigate the services they need. Our vision is 'to provide excellent customer service to the residents and visitors of Oxfordshire'. In this role, you'll be part of a team supporting individuals in sensitive and sometimes complex situations, ensuring they receive the right help, first time. You'll be part of a team that's always learning and improving, and open to doing things differently. Better outcomes for our residents start with better ways of working. At Oxfordshire County Council (OCC), we care deeply about how we work, not just what we do. Our core values shape our culture and guide how we lead, collaborate, and grow together: Always learning Be kind and care Equality and integrity in all we do Taking responsibility Daring to do it differently If you're ready to contribute to meaningful work and share our values, we'd love to hear from you. What You'll Do As a Specialist Customer Service Officer, you'll be the first point of contact for adults seeking support. You'll offer a welcoming voice and a steady hand, responding to enquiries from the public and partner agencies including health professionals, police, and fire and rescue services. Main daily duties will include: Responding to customer enquiries via phone, email, and web referrals Making outbound calls to follow up on enquiries and referrals Reading reports and identifying safeguarding concerns for appropriate escalation Processing referrals for Adult Social Care (ASC) and partner services, assessing needs and identifying the priority of cases for onward referrals Using ASC databases to retrieve and update information, resolve queries, or signpost to other services in line with The Oxfordshire Way: Oxfordshire Way strategic vision Oxfordshire County Council Working closely with Team Leaders, colleagues, and external agencies to progress cases through to resolution. You'll navigate a range of health and social care systems to ensure every person receives the right support, first time. What We're Looking For Minimum of 5 GCSEs (Grades A -C / 4 or above), including Maths and English, or equivalent. We also welcome relevant knowledge and skills gained through work experience. Confident using Microsoft Office and digital communication tools. Previous customer service experience is essential, particularly in handling challenging conversations by phone and email. Experience in social care or supporting vulnerable people is desirable. Ability to manage your own workload and priorities tasks across multiple channels i.e. email, phone, etc. A genuine interest in helping people, with the ability to actively listen and communicate clearly - both verbally and in writing. Excellent communication, patience, and professionalism are key - especially when dealing with sensitive or emotionally charged situations. You should be confident making decisions independently and know when to escalate more complex enquiries. An interest in social and health care services is important. Familiarity with social care systems (e.g. LiquidLogic or LAS) would be an advantage. Additional Information This role requires a Standard DBS check with Barred List clearance. You'll need to be able to travel across the county and work from various office locations as needed. The role involves working with vulnerable adults and regular use of computers and telephone systems (often health and social care systems and databases). Before applying, we recommend reviewing the attached job description. It includes more details about the role and clear guidance on what we're looking for in your application and beyond.

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