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Integral UK Ltd
Senior M&E Project Manager
Integral UK Ltd Washington, Tyne And Wear
Role Purpose Responsible for the safe execution of a portfolio of concurrent projects for various Rolls Royce sites. As part of the role you will ensure that the projects are delivered to meet Integral & Rolls Royce's standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 Rolls Royce standards. You must be qualified in a related trade, mechanical, electrical, civil engineering, building fabric, roofing etc. What you will be doing You will have responsibility for the execution of projects with potential values between £50k to £15m. Manage the projects in accordance with the requirements of the NEC3 Framework Contract and ensure projects are delivered to the agreed contract programme. You will provide Health and safety leadership to your site delivery teams (including sub-contractors and suppliers), promoting behavioural safety improvements, ensuring our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Provide coaching, mentoring and development support to direct reports and trainees. Work closely with the Senior Design Manager to ensure robust, workable economic and constructible designs are produced. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Liaise with the Rolls Royce Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. To enhance the strength of contract delivery to ensure highest standards of quality are maintained in accordance with programme delivery - complying with relevant British Standards, codes of practice and Rolls Royce Standards. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information is delivered within the contracted timescales. What we will need from you Proven and demonstrable experience in the role of a Senior Project Manager within the building/construction/building service industries (essential). Experience of working in occupied buildings/campuses (essential). Experience in the use of NEC3 Contracts (essential) Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites (essential). Experience in the preparation of quotations and estimates (essential). Ability to develop a good understanding of the customers' business requirements (essential) City & Guilds /NVQ (or equivalent) construction related qualification (essential). SMSTS, JIB/BESA, CSCS Card, First Aid (essential). Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software (essential). Excellent interpersonal skills, with clear and confident written and verbal communication skills (essential). High level organisational ability along with time management skills in order to drive and meet deadlines (essential). Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve (essential). Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility (essential). What you can expect from us Competitive & negotiable salary depending on experience 26 days holiday plus bank holidays Car allowance Life assurance Auto-enrolment company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Learning and development programs, training and career opportunities. About Integral & JLL We're Integral, part of JLL. We're a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK. If you're looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at Integral and JLL! You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you Apply today at careers.integral.co.uk
Nov 27, 2025
Full time
Role Purpose Responsible for the safe execution of a portfolio of concurrent projects for various Rolls Royce sites. As part of the role you will ensure that the projects are delivered to meet Integral & Rolls Royce's standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 Rolls Royce standards. You must be qualified in a related trade, mechanical, electrical, civil engineering, building fabric, roofing etc. What you will be doing You will have responsibility for the execution of projects with potential values between £50k to £15m. Manage the projects in accordance with the requirements of the NEC3 Framework Contract and ensure projects are delivered to the agreed contract programme. You will provide Health and safety leadership to your site delivery teams (including sub-contractors and suppliers), promoting behavioural safety improvements, ensuring our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Provide coaching, mentoring and development support to direct reports and trainees. Work closely with the Senior Design Manager to ensure robust, workable economic and constructible designs are produced. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Liaise with the Rolls Royce Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. To enhance the strength of contract delivery to ensure highest standards of quality are maintained in accordance with programme delivery - complying with relevant British Standards, codes of practice and Rolls Royce Standards. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information is delivered within the contracted timescales. What we will need from you Proven and demonstrable experience in the role of a Senior Project Manager within the building/construction/building service industries (essential). Experience of working in occupied buildings/campuses (essential). Experience in the use of NEC3 Contracts (essential) Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites (essential). Experience in the preparation of quotations and estimates (essential). Ability to develop a good understanding of the customers' business requirements (essential) City & Guilds /NVQ (or equivalent) construction related qualification (essential). SMSTS, JIB/BESA, CSCS Card, First Aid (essential). Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software (essential). Excellent interpersonal skills, with clear and confident written and verbal communication skills (essential). High level organisational ability along with time management skills in order to drive and meet deadlines (essential). Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve (essential). Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility (essential). What you can expect from us Competitive & negotiable salary depending on experience 26 days holiday plus bank holidays Car allowance Life assurance Auto-enrolment company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Learning and development programs, training and career opportunities. About Integral & JLL We're Integral, part of JLL. We're a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK. If you're looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at Integral and JLL! You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you Apply today at careers.integral.co.uk
Cleaning Quality Assurance Manager
GBS UK Water Orton, Warwickshire
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 27, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Six Month FTC - Head of HR
Clear Junction Limited
Clear Junction is a global payments company licensed and regulated by the FCA in the UK. It offers regulated end-to-end payment solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies. Founded in 2016, Clear Junction has seen double digit growth year over year, with over 130 fintech professionals now based across the UK and mainland Europe. As the fastest growing, founder led, privately owned business in the UK, Clear Junction is ranked number one in the FEBE Growth 100 list. We have also recently been named one of the fastest growing privately held companies in The Sunday Times 100 List. We are seeking an experienced and proactive Head of HR, reporting to the CEO. As Head of HR, you will play a strategic and hands on role in delivering exceptional HR service across the employee lifecycle. You will act as a trusted advisor to managers, driving best in class recruitment, employee relations, performance management, learning & development, and HR systems processes. You will work closely with stakeholders to align business objectives with people solutions, enabling the company to grow and thrive. This is a six month FTC. The job responsibilities include, but are not limited to, the following: Managing and controlling all aspects of the HR function Talent strategy, develop, implement and update a comprehensive approach to attract, onboard, develop, and retain high performers whilst ensuring that the people plan aligns with the strategic objectives Performance management, develop, implement and update the global program for evaluating performance and providing feedback Design, implement and update the learning and development strategy which supports all CJ employees Design, implement and update a clear engagement and communication framework across teams in different time zones Play a key role in the implementation of the compensation framework and reward strategy, as well as compensation plans, in collaboration with the Group CEO, Group CFO and other department heads Ensure the proper application of employment legislation Ensure compliance with the headcount and compensation budgets of the departments of CJ, as directed by the Group CFO Scope and manage the implementation and enhancement of people platforms to enable automation of HR management and improved employee experience Coach and advise company management to develop themselves and their teams for improved performance and engagement Monitor interpersonal dynamics within CJ to identify potential conflicts. Proactively contribute to conflict resolution by providing guidance and support. Take ownership of escalated cases as agreed with the Group CEO. Manage the implementation of PIPs and handle cases involving ACAS/Employment Tribunal proceedings when required. Ensure diversity and inclusion, engagement, and well being are at the centre of everything we do Collaborate with external consultants and trainers Manage and grow the HR function as the business scales Develop, implement and monitor adherence to HR related policies and procedures Maintain knowledge of trends, best practices, regulatory changes and new technologies in HR, talent management, and employment law Administer HR activities Deal with grievances and violations, invoking disciplinary action when required (subject to the approval of the group CEO) Key Requirements Proven experience in a similar role Strong expertise in recruitment, employee relations, performance management, and HR systems. Experience in partnering with senior leaders and influencing business decisions. Solid knowledge of employment legislation and HR best practices. Proficiency in HR systems (e.g., HiBob, Zinc, ATS platforms) and Microsoft Office Suite. Excellent interpersonal, problem solving, and coaching skills. Ability to work independently, prioritise tasks, and manage multiple projects simultaneously. Experience in a scaling business or within the fintech/financial services industry Access to the company bonus scheme. 25 days holiday (plus bank holidays) Life assurance of 4 x salary, plus critical illness protection Private medical after probation period Hybrid Working Work in a friendly, growing team
Nov 27, 2025
Full time
Clear Junction is a global payments company licensed and regulated by the FCA in the UK. It offers regulated end-to-end payment solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies. Founded in 2016, Clear Junction has seen double digit growth year over year, with over 130 fintech professionals now based across the UK and mainland Europe. As the fastest growing, founder led, privately owned business in the UK, Clear Junction is ranked number one in the FEBE Growth 100 list. We have also recently been named one of the fastest growing privately held companies in The Sunday Times 100 List. We are seeking an experienced and proactive Head of HR, reporting to the CEO. As Head of HR, you will play a strategic and hands on role in delivering exceptional HR service across the employee lifecycle. You will act as a trusted advisor to managers, driving best in class recruitment, employee relations, performance management, learning & development, and HR systems processes. You will work closely with stakeholders to align business objectives with people solutions, enabling the company to grow and thrive. This is a six month FTC. The job responsibilities include, but are not limited to, the following: Managing and controlling all aspects of the HR function Talent strategy, develop, implement and update a comprehensive approach to attract, onboard, develop, and retain high performers whilst ensuring that the people plan aligns with the strategic objectives Performance management, develop, implement and update the global program for evaluating performance and providing feedback Design, implement and update the learning and development strategy which supports all CJ employees Design, implement and update a clear engagement and communication framework across teams in different time zones Play a key role in the implementation of the compensation framework and reward strategy, as well as compensation plans, in collaboration with the Group CEO, Group CFO and other department heads Ensure the proper application of employment legislation Ensure compliance with the headcount and compensation budgets of the departments of CJ, as directed by the Group CFO Scope and manage the implementation and enhancement of people platforms to enable automation of HR management and improved employee experience Coach and advise company management to develop themselves and their teams for improved performance and engagement Monitor interpersonal dynamics within CJ to identify potential conflicts. Proactively contribute to conflict resolution by providing guidance and support. Take ownership of escalated cases as agreed with the Group CEO. Manage the implementation of PIPs and handle cases involving ACAS/Employment Tribunal proceedings when required. Ensure diversity and inclusion, engagement, and well being are at the centre of everything we do Collaborate with external consultants and trainers Manage and grow the HR function as the business scales Develop, implement and monitor adherence to HR related policies and procedures Maintain knowledge of trends, best practices, regulatory changes and new technologies in HR, talent management, and employment law Administer HR activities Deal with grievances and violations, invoking disciplinary action when required (subject to the approval of the group CEO) Key Requirements Proven experience in a similar role Strong expertise in recruitment, employee relations, performance management, and HR systems. Experience in partnering with senior leaders and influencing business decisions. Solid knowledge of employment legislation and HR best practices. Proficiency in HR systems (e.g., HiBob, Zinc, ATS platforms) and Microsoft Office Suite. Excellent interpersonal, problem solving, and coaching skills. Ability to work independently, prioritise tasks, and manage multiple projects simultaneously. Experience in a scaling business or within the fintech/financial services industry Access to the company bonus scheme. 25 days holiday (plus bank holidays) Life assurance of 4 x salary, plus critical illness protection Private medical after probation period Hybrid Working Work in a friendly, growing team
Cleaning Quality Assurance Manager
GBS UK Walsall, Staffordshire
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 27, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Cleaning Quality Assurance Manager
GBS UK Castle Vale, Birmingham
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 27, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Cleaning Quality Assurance Manager
GBS UK Bartley Green, Birmingham
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 27, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Metroline
HR Business Partner
Metroline Manchester, Lancashire
Metroline Manchester is a recently formed subsidiary of ComfortDelGro, in March 2024 we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by Greater Manchester Combined Authority (GMCA). Metroline was formed in 1989, fourth largest bus operator in London running about 17 percent of the city's scheduled bus services and has been a part of the largest private land transport company Comfort Del Gro since 2000. Here at Metroline we are 6,000 colleagues strong across the UK and help carry over one million of our customers every day, whilst Comfort Del Gro operates in 12 countries with a global fleet of over 40,000 vehicles and more than 22,000 colleagues. Job Summary Location: Metroline Manchester Head Office + flexibility to travel to all depots Contract: Permanent, full time 38 hours per week Monday - Friday Do you love all things people, strategy, and making a real difference? Join us at Metroline Manchester as our HR Business Partner and help shape the future of our growing Dream team! As part of the Bee Network family, we're on an exciting journey and we're looking for someone who's ready to turn great HR ideas into meaningful action with a dash of fun along the way. If that sounds like you, we'd absolutely love to hear from you! We're on the hunt for a HR Business Partner to bring energy, insight and expertise to Metroline Manchester and be the trusted expert on all things people. From shaping organisational design and workforce planning to driving data-led decisions and embedding best-in class HR practices, you'll be at the heart of building a high performing, people first culture. Support managers in dealing with complex casework, performance, attendance, and employee relations issues. Coach, support and offer guidance to all stakeholders on the application of HR policies and procedures in line with current legislation through briefings and ER workshops reducing reliance on External legal support. Implement and maintain performance processes that drives organisational excellence, including objective setting and the use of organisational performance metrics. Support the Head of HR on the implementation of learning initiatives that support the company's objectives and enhance employee competencies (including utilisation of the apprenticeship levy where applicable to support employee development). Work closely with Managers and the Talent Acquisition Partner with regards to workforce planning and the development of resource plans. Draw on patterns and issues that emerge from ER cases and analyse trends from people metrics to influence decision making across the business, which will lead to improved people practices. Free Bus Travel for yourself + 3 (companion + 2 children OR 3 children) Free on site parking Pension Scheme Contributions Benefits Hub Employee Assistance Programme Cycle to Work Scheme Proven experience as an HR business partner with thorough knowledge and experience of generalist issues. (essential) Knowledge of employment legislation and its application in the workplace, in a commercial manner. (essential) Exposure to a wide range of complex employee relations cases including disciplines, grievances, long term sickness, flexible working requirements and bullying and harassment. (essential) MCIPD or equivalent (essential) Experience of working with Trade Unions and understanding of TUPE (desirable) Hours of Work Full time permanent role, 38 hours per week Monday to Friday Flexibility to travel to all our Manchester based depots is required (Hyde Road, Tameside, Sharston and Wythenshawe) The Equality Act Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
Nov 27, 2025
Full time
Metroline Manchester is a recently formed subsidiary of ComfortDelGro, in March 2024 we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by Greater Manchester Combined Authority (GMCA). Metroline was formed in 1989, fourth largest bus operator in London running about 17 percent of the city's scheduled bus services and has been a part of the largest private land transport company Comfort Del Gro since 2000. Here at Metroline we are 6,000 colleagues strong across the UK and help carry over one million of our customers every day, whilst Comfort Del Gro operates in 12 countries with a global fleet of over 40,000 vehicles and more than 22,000 colleagues. Job Summary Location: Metroline Manchester Head Office + flexibility to travel to all depots Contract: Permanent, full time 38 hours per week Monday - Friday Do you love all things people, strategy, and making a real difference? Join us at Metroline Manchester as our HR Business Partner and help shape the future of our growing Dream team! As part of the Bee Network family, we're on an exciting journey and we're looking for someone who's ready to turn great HR ideas into meaningful action with a dash of fun along the way. If that sounds like you, we'd absolutely love to hear from you! We're on the hunt for a HR Business Partner to bring energy, insight and expertise to Metroline Manchester and be the trusted expert on all things people. From shaping organisational design and workforce planning to driving data-led decisions and embedding best-in class HR practices, you'll be at the heart of building a high performing, people first culture. Support managers in dealing with complex casework, performance, attendance, and employee relations issues. Coach, support and offer guidance to all stakeholders on the application of HR policies and procedures in line with current legislation through briefings and ER workshops reducing reliance on External legal support. Implement and maintain performance processes that drives organisational excellence, including objective setting and the use of organisational performance metrics. Support the Head of HR on the implementation of learning initiatives that support the company's objectives and enhance employee competencies (including utilisation of the apprenticeship levy where applicable to support employee development). Work closely with Managers and the Talent Acquisition Partner with regards to workforce planning and the development of resource plans. Draw on patterns and issues that emerge from ER cases and analyse trends from people metrics to influence decision making across the business, which will lead to improved people practices. Free Bus Travel for yourself + 3 (companion + 2 children OR 3 children) Free on site parking Pension Scheme Contributions Benefits Hub Employee Assistance Programme Cycle to Work Scheme Proven experience as an HR business partner with thorough knowledge and experience of generalist issues. (essential) Knowledge of employment legislation and its application in the workplace, in a commercial manner. (essential) Exposure to a wide range of complex employee relations cases including disciplines, grievances, long term sickness, flexible working requirements and bullying and harassment. (essential) MCIPD or equivalent (essential) Experience of working with Trade Unions and understanding of TUPE (desirable) Hours of Work Full time permanent role, 38 hours per week Monday to Friday Flexibility to travel to all our Manchester based depots is required (Hyde Road, Tameside, Sharston and Wythenshawe) The Equality Act Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
Cleaning Quality Assurance Manager
GBS UK
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 27, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Employee Relations Manager - Kids Planet Central Support
Kids Planet Day Nurseries Ltd.
Employee Relations Manager - Kids Planet Central Support 231 Higher Ln., Lymm WA13 0RN, UK Job Description Posted Tuesday 28 October 2025 at 01:00 Kids Planet is an independent, family run group of nurseries providing the highest standard of nursery care across the UK. Job Title Employee Relations Manager Reporting to Head of People Job Family People Department Reporting Structure Responsible for People Advisors Role Purpose The Employee Relations Manager leads the delivery of effective employee relations strategies, ensuring fair, consistent, and legally compliant people practices across Kids Planet. This role partners closely with leaders, People Partners, and employees to resolve workplace issues, strengthen management capability, and drive our CARE values. The role provides line management and coaching to the People Advisors team, ensuring high-quality, consistent People service delivery. The Employee Relations Manager also oversees employment tribunal claims, working collaboratively with insurers and solicitors to achieve commercially viable outcomes. Key Responsibilities Employee Relations & Case Management: Manage and resolve employee relations issues, including investigations, disciplinary actions, grievances, and performance concerns. Provide expert guidance to managers on sensitive employee matters with fairness, consistency, and empathy, supporting a safe place for employees and leaders alike. Drive a consistent approach to case outcomes across all areas of the business, ensuring alignment with values and policies. Encourage reflection and learning through case analysis, identifying trends and opportunities to improve decision making and management capability. Look beyond policy where appropriate, finding supportive and people centred solutions that strengthen the workforce and promote long-term wellbeing. Maintain accurate documentation and case records in accordance with legal and company standards. Line Management of People Advisors Lead, coach, and develop the People Advisors to deliver proactive, people focused support. Foster a strong sense of community within the team, encouraging collaboration, excellence, and shared learning. Oversee case allocation, workload management, and quality of employee relations cases handled by the team. Provide regular feedback and mentoring to build capability, confidence, and professional growth. Support succession planning and create opportunities for development that inspire the team to drive excellence in all aspects of their work. People Management Training Coordinate and deliver the People Management Training programme across the business to strengthen leadership capability. Regularly review training content to ensure it remains relevant, engaging, and fit for purpose. Coach and mentor the People Advisors to deliver high quality, impactful training sessions. Drive uptake and engagement in management training courses, reinforcing their value and importance. Review the effectiveness of courses through participant feedback, and outcomes to continuously improve. Employment Tribunal Claim Management Lead the management of employment tribunal claims, ensuring timely coordination of case documentation, responses, and witness statements. Work collaboratively with external insurers and solicitors. Advise internal stakeholders on risk, case progress. Conduct reflective reviews following tribunal outcomes to identify lessons learned and strengthen processes that drive excellence. Policy & Compliance Interpret and apply employment legislation, regulations, and company policies consistently across the organization. Review, update, and communicate People policies to ensure legal compliance and alignment with company values. Culture & Engagement Identify workplace trends, recommend proactive strategies, and contribute to culture improvement programs. Facilitate training and coaching for leaders on topics such as performance management, conflict resolution, and respectful workplace practices. Data & Reporting Track and analyse employee relations metrics to identify patterns and recommend improvements. Present insights and reports to leadership to inform decisions and enhance employee experience. Qualifications Education & Experience Professional HR certification Level 5 (preferred). 5+ years of experience in employee relations, HR business partnering, or similar role. Demonstrated experience managing employment tribunal or legal claims. Prior experience leading or managing People Advisory teams. Proven experience conducting investigations and managing complex employee cases. Skills & Competencies In depth knowledge of UK employment law and HR best practices. Strong leadership, coaching, and mentoring capabilities. Excellent communication, negotiation, and conflict resolution skills. Ability to manage sensitive and confidential information with discretion. Commercial acumen and sound judgment in risk management. Analytical mindset with experience using data to drive decisions. Experience in HRIS and case management systems. Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Nov 27, 2025
Full time
Employee Relations Manager - Kids Planet Central Support 231 Higher Ln., Lymm WA13 0RN, UK Job Description Posted Tuesday 28 October 2025 at 01:00 Kids Planet is an independent, family run group of nurseries providing the highest standard of nursery care across the UK. Job Title Employee Relations Manager Reporting to Head of People Job Family People Department Reporting Structure Responsible for People Advisors Role Purpose The Employee Relations Manager leads the delivery of effective employee relations strategies, ensuring fair, consistent, and legally compliant people practices across Kids Planet. This role partners closely with leaders, People Partners, and employees to resolve workplace issues, strengthen management capability, and drive our CARE values. The role provides line management and coaching to the People Advisors team, ensuring high-quality, consistent People service delivery. The Employee Relations Manager also oversees employment tribunal claims, working collaboratively with insurers and solicitors to achieve commercially viable outcomes. Key Responsibilities Employee Relations & Case Management: Manage and resolve employee relations issues, including investigations, disciplinary actions, grievances, and performance concerns. Provide expert guidance to managers on sensitive employee matters with fairness, consistency, and empathy, supporting a safe place for employees and leaders alike. Drive a consistent approach to case outcomes across all areas of the business, ensuring alignment with values and policies. Encourage reflection and learning through case analysis, identifying trends and opportunities to improve decision making and management capability. Look beyond policy where appropriate, finding supportive and people centred solutions that strengthen the workforce and promote long-term wellbeing. Maintain accurate documentation and case records in accordance with legal and company standards. Line Management of People Advisors Lead, coach, and develop the People Advisors to deliver proactive, people focused support. Foster a strong sense of community within the team, encouraging collaboration, excellence, and shared learning. Oversee case allocation, workload management, and quality of employee relations cases handled by the team. Provide regular feedback and mentoring to build capability, confidence, and professional growth. Support succession planning and create opportunities for development that inspire the team to drive excellence in all aspects of their work. People Management Training Coordinate and deliver the People Management Training programme across the business to strengthen leadership capability. Regularly review training content to ensure it remains relevant, engaging, and fit for purpose. Coach and mentor the People Advisors to deliver high quality, impactful training sessions. Drive uptake and engagement in management training courses, reinforcing their value and importance. Review the effectiveness of courses through participant feedback, and outcomes to continuously improve. Employment Tribunal Claim Management Lead the management of employment tribunal claims, ensuring timely coordination of case documentation, responses, and witness statements. Work collaboratively with external insurers and solicitors. Advise internal stakeholders on risk, case progress. Conduct reflective reviews following tribunal outcomes to identify lessons learned and strengthen processes that drive excellence. Policy & Compliance Interpret and apply employment legislation, regulations, and company policies consistently across the organization. Review, update, and communicate People policies to ensure legal compliance and alignment with company values. Culture & Engagement Identify workplace trends, recommend proactive strategies, and contribute to culture improvement programs. Facilitate training and coaching for leaders on topics such as performance management, conflict resolution, and respectful workplace practices. Data & Reporting Track and analyse employee relations metrics to identify patterns and recommend improvements. Present insights and reports to leadership to inform decisions and enhance employee experience. Qualifications Education & Experience Professional HR certification Level 5 (preferred). 5+ years of experience in employee relations, HR business partnering, or similar role. Demonstrated experience managing employment tribunal or legal claims. Prior experience leading or managing People Advisory teams. Proven experience conducting investigations and managing complex employee cases. Skills & Competencies In depth knowledge of UK employment law and HR best practices. Strong leadership, coaching, and mentoring capabilities. Excellent communication, negotiation, and conflict resolution skills. Ability to manage sensitive and confidential information with discretion. Commercial acumen and sound judgment in risk management. Analytical mindset with experience using data to drive decisions. Experience in HRIS and case management systems. Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Cleaning Quality Assurance Manager
GBS UK Alvechurch, Worcestershire
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 27, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Cleaning Quality Assurance Manager
GBS UK Washwood Heath, Birmingham
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 27, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Customer Service Lead
JTX Fitness Shoreham-by-sea, Sussex
Customer Service Supervisor - Fitness Sector Onsite Shoreham-by-Sea Up to £32,000 DOE Do you have solid experience in customer service and the confidence to guide and support a small team? Would you enjoy working in a friendly, hands on environment where you can help shape the customer journey and support continuous improvement? Are you looking to develop your leadership skills within a growing fitness business where your contribution directly influences customer satisfaction and team performance? If so, this could be the perfect next step. JTX has supported our customers on their home fitness journeys since 2009, earning a strong reputation for quality equipment, excellent service, and a genuine commitment to wellbeing. With a refreshed brand, new website, and an expanding product range, it's an exciting time to join the team. As Customer Service Supervisor, you'll play a key role in day-to-day operations-supporting customers, assisting the team, and ensuring processes run smoothly. You'll report to the Customer Service Manager/Managing Director and act as a go-to person for guidance, escalations, and operational support. Tasks Key Responsibilities Daily Customer Support Monitor the inbox each morning and flag any priority or escalation cases. Handle customer enquiries via phone, email, live chat, in person, and social media. Support customers with product advice and resolve post sale issues. Manage Amazon customer messages and ensure performance meets Amazon SLAs. Log all activities accurately in the CRM system. Support showroom visitors with demonstrations while maintaining clean, safe displays. Liaise with couriers, engineers, and warehouse teams to ensure timely resolutions. Use troubleshooting guidelines to diagnose issues and arrange solutions such as spare parts, replacements, engineer visits, or practical advice. Update engineer jobs in the CRM and monitor the Technical inbox to ensure revisits are actioned within SLA. Team Support & Leadership Lead daily team huddles and communicate relevant updates. Help ensure the team follows customer service processes and meets SLAs. Review calls and emails to maintain a consistent standard of service. Support monthly 1:1s by providing input on performance and development needs. Assist with sickness management, return to work discussions, and holiday approvals. Participate in fair allocation of showroom cover. Spot recurring issues or trends and share insights with the Technical Team. Support the reporting of customer service KPIs and flag concerns promptly. Act as the first escalation point for challenging or complex customer cases. Requirements We're looking for someone who brings: Strong customer service experience, including handling varied queries across multiple channels. Previous supervisory or team leading experience-or clear potential and readiness to step into this level. Excellent written and verbal communication skills. A calm, professional approach, especially when managing pressured situations. Confident problem solving and escalation handling. The ability to coach and support team members. Good organisational skills with the ability to prioritise in a busy environment. A practical, hands on attitude and strong attention to detail. Benefits Why Join? This is a great opportunity for someone looking to step up into a leadership role within a supportive and growing organisation. You'll be valued, given room to develop, and encouraged to take ownership while maintaining a healthy work life balance. Benefits include: 25 days' annual leave Company pension scheme Medicash health plan Staff discounts + access to the on site gym showroom Regular company socials A relaxed, beachside HQ on the South Coast Ready to take the next step? Apply today for immediate consideration.
Nov 27, 2025
Full time
Customer Service Supervisor - Fitness Sector Onsite Shoreham-by-Sea Up to £32,000 DOE Do you have solid experience in customer service and the confidence to guide and support a small team? Would you enjoy working in a friendly, hands on environment where you can help shape the customer journey and support continuous improvement? Are you looking to develop your leadership skills within a growing fitness business where your contribution directly influences customer satisfaction and team performance? If so, this could be the perfect next step. JTX has supported our customers on their home fitness journeys since 2009, earning a strong reputation for quality equipment, excellent service, and a genuine commitment to wellbeing. With a refreshed brand, new website, and an expanding product range, it's an exciting time to join the team. As Customer Service Supervisor, you'll play a key role in day-to-day operations-supporting customers, assisting the team, and ensuring processes run smoothly. You'll report to the Customer Service Manager/Managing Director and act as a go-to person for guidance, escalations, and operational support. Tasks Key Responsibilities Daily Customer Support Monitor the inbox each morning and flag any priority or escalation cases. Handle customer enquiries via phone, email, live chat, in person, and social media. Support customers with product advice and resolve post sale issues. Manage Amazon customer messages and ensure performance meets Amazon SLAs. Log all activities accurately in the CRM system. Support showroom visitors with demonstrations while maintaining clean, safe displays. Liaise with couriers, engineers, and warehouse teams to ensure timely resolutions. Use troubleshooting guidelines to diagnose issues and arrange solutions such as spare parts, replacements, engineer visits, or practical advice. Update engineer jobs in the CRM and monitor the Technical inbox to ensure revisits are actioned within SLA. Team Support & Leadership Lead daily team huddles and communicate relevant updates. Help ensure the team follows customer service processes and meets SLAs. Review calls and emails to maintain a consistent standard of service. Support monthly 1:1s by providing input on performance and development needs. Assist with sickness management, return to work discussions, and holiday approvals. Participate in fair allocation of showroom cover. Spot recurring issues or trends and share insights with the Technical Team. Support the reporting of customer service KPIs and flag concerns promptly. Act as the first escalation point for challenging or complex customer cases. Requirements We're looking for someone who brings: Strong customer service experience, including handling varied queries across multiple channels. Previous supervisory or team leading experience-or clear potential and readiness to step into this level. Excellent written and verbal communication skills. A calm, professional approach, especially when managing pressured situations. Confident problem solving and escalation handling. The ability to coach and support team members. Good organisational skills with the ability to prioritise in a busy environment. A practical, hands on attitude and strong attention to detail. Benefits Why Join? This is a great opportunity for someone looking to step up into a leadership role within a supportive and growing organisation. You'll be valued, given room to develop, and encouraged to take ownership while maintaining a healthy work life balance. Benefits include: 25 days' annual leave Company pension scheme Medicash health plan Staff discounts + access to the on site gym showroom Regular company socials A relaxed, beachside HQ on the South Coast Ready to take the next step? Apply today for immediate consideration.
Cleaning Quality Assurance Manager
GBS UK Netherton, Yorkshire
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 27, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
ENGINEER, INSTRUMENTATION & AUTOMATION
ENI Basingstoke, Hampshire
Engineer, Instrumentation & Automation - 32631 About EniProgetti UK Branch EniProgetti is wholly owned by Eni, the global energy company. EniProgetti performs a key role developing projects and providing expert engineering support to Eni businesses worldwide. The company has an integrated operation office in the UK in Basingstoke. EniProgetti is currently helping to lead Eni in the energy transition from traditional business areas with decarbonised solutions such as CCS (Carbon Capture and Storage) to innovative project such as renewables, hydrogen, etc. The office is a landmark feature on Basing View in central Basingstoke, with ample free parking and only a five-minute walk from the mainline railway station. This is an exciting time in the UK and international energy business with the opportunity to develop skills and capabilities in new technologies on dynamic projects as Eni is committed to move towards a 'net zero' future. If you want to be part of driving this change, join us. EniProgetti UK operates a SmartWorking policy allowing personnel to work for up to 12 working days/month from home or a similar secure location and these 12 days can be available even where personnel are on leave for a portion of the month. As such, typically around 60% of time working remotely is available for individuals who wish to take advantage of this. Role Overview We have an exciting opportunity for a recent graduate to our Instrumentation team at EniProgetti UK in Basingstoke. This is a 12-month fixed-term role which will offer the opportunity to gain real-life on the job experience. It will suit candidates who demonstrate strong aptitude, enthusiasm and willingness to learn. They will act as technical engineer on projects and engineering activities and provide technical and organisational input to Instrumentation & Automation (I&A) engineering activities across a wide range of project phases including feasibility studies, Front-End Engineering Design (FEED), support for EPC (Engineering, Procurement & Construction) phases and decommissioning. Responsibilities (including but not limited to) Perform detailed calculations to support design activities and take responsibility for the accuracy and quality of these calculations. Ensure design methods, standards, and technical data are applied in accordance with COMPANY, Local & International requirements. Prepare various I &A deliverables, including I&A Philosophies, Technical Specifications for field Instrumentation, HIPPS, Fiscal Metering, ICSS and Valves (Control Valves, Shutdown Valves, PSVs, Blowdown Valves etc.), Technical Datasheets for these items & I CSS Architectures . Engineering support for designers developing Cable Routings, Control Room Layouts, Equipment Room Layouts, Instrument Location Drawings etc. C lose support for OT Telecommunications & Security discipline. Carry out P&ID mechanisation and reviews etc. Carry out Technical Bid Evaluations. Effectively communicate and liaise with other engineering disciplines. Input into other discipline documents such as Cause & Effects Matrices, Electrical Loads, Plot Plan Reviews etc. Undertake short-term visits to operating sites and COMPANY regional offices worldwide to support project activities. Keep abreast of new legislation and industry standards related to plant design and performance, with opportunities for continuous learning and professional development. Contribute to the design of c ontrol systems and equipment in accordance with project and regulatory requirements, receiving coaching where needed to build competency. Ensure a high standard of safety is maintained and Environmental and Quality Assurance processes are followed. Provide technical innovation and a keenness to move the company forward in terms of continuous improvement. Collaborate with the I&A Lead to ensure project performance throughout its full life cycle ensuring meeting of deliverables, adhering to budget and schedule, and maintaining technical integrity of the design. Knowledge and Experience Good knowledge of the main process and instrumentation & automation requirements in both conventional (oil and gas) and renewable energy sectors. Experience in producing the I &A documents . Experience of process or control system engineering for large industrial facilities, either in operations, maintenance or design would be advantageous for this position. Relevant experience working within a project environment would be advantageous. Strong communication, planning and organisational skills. Ability to manage time effectively to meet project goals, ensuring timely communication and resolution of issues. Ability to support the I&A Lead by taking initiative and full accountability for assigned tasks. Demonstrate a 'can do' attitude to the team and to external customers and stakeholders. Enthusiasm and flexibility are key attributes. Qualifications Degree in a relevant engineering discipline. Professional accreditation preferred (IET, InstMC etc.). Location: Basingstoke, UK Contract type: 12 Months Fixed-Term At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual, continuous training, and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Nov 27, 2025
Full time
Engineer, Instrumentation & Automation - 32631 About EniProgetti UK Branch EniProgetti is wholly owned by Eni, the global energy company. EniProgetti performs a key role developing projects and providing expert engineering support to Eni businesses worldwide. The company has an integrated operation office in the UK in Basingstoke. EniProgetti is currently helping to lead Eni in the energy transition from traditional business areas with decarbonised solutions such as CCS (Carbon Capture and Storage) to innovative project such as renewables, hydrogen, etc. The office is a landmark feature on Basing View in central Basingstoke, with ample free parking and only a five-minute walk from the mainline railway station. This is an exciting time in the UK and international energy business with the opportunity to develop skills and capabilities in new technologies on dynamic projects as Eni is committed to move towards a 'net zero' future. If you want to be part of driving this change, join us. EniProgetti UK operates a SmartWorking policy allowing personnel to work for up to 12 working days/month from home or a similar secure location and these 12 days can be available even where personnel are on leave for a portion of the month. As such, typically around 60% of time working remotely is available for individuals who wish to take advantage of this. Role Overview We have an exciting opportunity for a recent graduate to our Instrumentation team at EniProgetti UK in Basingstoke. This is a 12-month fixed-term role which will offer the opportunity to gain real-life on the job experience. It will suit candidates who demonstrate strong aptitude, enthusiasm and willingness to learn. They will act as technical engineer on projects and engineering activities and provide technical and organisational input to Instrumentation & Automation (I&A) engineering activities across a wide range of project phases including feasibility studies, Front-End Engineering Design (FEED), support for EPC (Engineering, Procurement & Construction) phases and decommissioning. Responsibilities (including but not limited to) Perform detailed calculations to support design activities and take responsibility for the accuracy and quality of these calculations. Ensure design methods, standards, and technical data are applied in accordance with COMPANY, Local & International requirements. Prepare various I &A deliverables, including I&A Philosophies, Technical Specifications for field Instrumentation, HIPPS, Fiscal Metering, ICSS and Valves (Control Valves, Shutdown Valves, PSVs, Blowdown Valves etc.), Technical Datasheets for these items & I CSS Architectures . Engineering support for designers developing Cable Routings, Control Room Layouts, Equipment Room Layouts, Instrument Location Drawings etc. C lose support for OT Telecommunications & Security discipline. Carry out P&ID mechanisation and reviews etc. Carry out Technical Bid Evaluations. Effectively communicate and liaise with other engineering disciplines. Input into other discipline documents such as Cause & Effects Matrices, Electrical Loads, Plot Plan Reviews etc. Undertake short-term visits to operating sites and COMPANY regional offices worldwide to support project activities. Keep abreast of new legislation and industry standards related to plant design and performance, with opportunities for continuous learning and professional development. Contribute to the design of c ontrol systems and equipment in accordance with project and regulatory requirements, receiving coaching where needed to build competency. Ensure a high standard of safety is maintained and Environmental and Quality Assurance processes are followed. Provide technical innovation and a keenness to move the company forward in terms of continuous improvement. Collaborate with the I&A Lead to ensure project performance throughout its full life cycle ensuring meeting of deliverables, adhering to budget and schedule, and maintaining technical integrity of the design. Knowledge and Experience Good knowledge of the main process and instrumentation & automation requirements in both conventional (oil and gas) and renewable energy sectors. Experience in producing the I &A documents . Experience of process or control system engineering for large industrial facilities, either in operations, maintenance or design would be advantageous for this position. Relevant experience working within a project environment would be advantageous. Strong communication, planning and organisational skills. Ability to manage time effectively to meet project goals, ensuring timely communication and resolution of issues. Ability to support the I&A Lead by taking initiative and full accountability for assigned tasks. Demonstrate a 'can do' attitude to the team and to external customers and stakeholders. Enthusiasm and flexibility are key attributes. Qualifications Degree in a relevant engineering discipline. Professional accreditation preferred (IET, InstMC etc.). Location: Basingstoke, UK Contract type: 12 Months Fixed-Term At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual, continuous training, and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Cleaning Quality Assurance Manager
GBS UK
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 27, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Cleaning Quality Assurance Manager
GBS UK Acocks Green, Birmingham
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 27, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Branch Manager
Magnus James Ltd. Gloucester, Gloucestershire
Do you have a natural flair for building relationships and can lead from the front? We're looking for an ambitious, driven and passionate individual to join a leading independent agent as a Branch Manager at their office in Gloucester. This role is best suited to those that come from a Lettings background that're ideally looking to take their next natural step in management and be involved in all aspects of property. As Branch Manager, what's in it for you? Up to £35,000 basic salary dependent on experience A superb, branch-based commission structure OTE of £60,000 - get rewarded for your hard work! Car allowance or company car Company pension scheme - plan for your future Full support with industry qualifications Regular social events Your role as a Branch Manager: Driving the team and leading from the front to be the best branch in the area Identifying opportunities to increase revenue streams through maximising opportunity Provide support and guidance to sales and lettings clients, giving balanced advice and delivering an accurate marketing strategy Work closely with the Directorto maximise market share within the local area Ensure Property Management runs smoothlyMeasure KPIs and staff performance Handle any complaints that may arise Coaching, leading and mentoring your team both individually and together Carry out sales valuations when needed What we're looking for from a Branch Manager: Previous managerial experience is required either as Assistant Manager or Branch Manager Excellent knowledge of Lettings and Property Management Strong communication & people skills - build lasting relationships! Natural leadership and sales ability is essential A real love for the industry Local area knowledge NAEA or ARLA qualification desirable A proactive, go-getter attitude - someone who thrives in a fast-paced environment Solid IT skills & attention to detail A well-presented and professional approach Punctuality & great organisational skills If you're ready to be part of a rapidly growing, high-energy team with genuine career progression, we want to hear from you! Apply today and be part of something BIG! Magnus James is a specialist recruiter for the property industry and covers the following areas, New Homes, Residential Lettings, Estate Agents, Property Management and Block Management.
Nov 27, 2025
Full time
Do you have a natural flair for building relationships and can lead from the front? We're looking for an ambitious, driven and passionate individual to join a leading independent agent as a Branch Manager at their office in Gloucester. This role is best suited to those that come from a Lettings background that're ideally looking to take their next natural step in management and be involved in all aspects of property. As Branch Manager, what's in it for you? Up to £35,000 basic salary dependent on experience A superb, branch-based commission structure OTE of £60,000 - get rewarded for your hard work! Car allowance or company car Company pension scheme - plan for your future Full support with industry qualifications Regular social events Your role as a Branch Manager: Driving the team and leading from the front to be the best branch in the area Identifying opportunities to increase revenue streams through maximising opportunity Provide support and guidance to sales and lettings clients, giving balanced advice and delivering an accurate marketing strategy Work closely with the Directorto maximise market share within the local area Ensure Property Management runs smoothlyMeasure KPIs and staff performance Handle any complaints that may arise Coaching, leading and mentoring your team both individually and together Carry out sales valuations when needed What we're looking for from a Branch Manager: Previous managerial experience is required either as Assistant Manager or Branch Manager Excellent knowledge of Lettings and Property Management Strong communication & people skills - build lasting relationships! Natural leadership and sales ability is essential A real love for the industry Local area knowledge NAEA or ARLA qualification desirable A proactive, go-getter attitude - someone who thrives in a fast-paced environment Solid IT skills & attention to detail A well-presented and professional approach Punctuality & great organisational skills If you're ready to be part of a rapidly growing, high-energy team with genuine career progression, we want to hear from you! Apply today and be part of something BIG! Magnus James is a specialist recruiter for the property industry and covers the following areas, New Homes, Residential Lettings, Estate Agents, Property Management and Block Management.
ENGINEER, TECHNICAL SAFETY
ENI Basingstoke, Hampshire
Engineer, Technical Safety - 32598 About EniProgetti UK Branch EniProgetti is wholly owned by Eni, the global energy company. EniProgetti performs a key role developing projects and providing expert engineering support to Eni businesses worldwide. The company has an integrated operation office in the UK in Basingstoke. EniProgetti is currently helping to lead Eni in the energy transition from traditional business areas with decarbonised solutions such as CCS (Carbon Capture and Storage) to innovative project such as renewables, hydrogen, etc. The office is a landmark feature on Basing View in central Basingstoke, with ample free parking and only a five-minute walk from the mainline railway station. This is an exciting time in the UK and international energy business with the opportunity to develop skills and capabilities in new technologies on dynamic projects as Eni is committed to move towards a 'net zero' future. If you want to be part of driving this change, join us. EniProgetti UK operates a SmartWorking policy allowing personnel to work for up to 12 working days/month from home or a similar secure location and these 12 days can be available even where personnel are on leave for a portion of the month. As such, typically around 60% of time working remotely is available for individuals who wish to take advantage of this. Role Overview We have an exciting opportunity for a recent graduate to our Technical Safety team at EniProgetti UK in Basingstoke. This is a 12-month fixed-term role which will offer the opportunity to gain real-life on the job experience. It will suit candidates who demonstrate strong aptitude, enthusiasm and willingness to learn. They will provide technical and organisational input to process engineering activities across a wide range of project phases including feasibility studies, Front-End Engineering Design (FEED), troubleshooting, commissioning and decommissioning. Responsibilities (including but not limited to) Perform detailed calculations to support design activities and take responsibility for the accuracy and quality of these calculations. Ensure design methods, standards, and technical data are applied in accordance with COMPANY requirements. Prepare various technical safety deliverables, including fire protection design and develop associated layouts and P&IDs for review and approval. Undertake QRA and Fire and Explosion Risk Analysis. Undertake short-term visits to operating sites and COMPANY regional offices worldwide to support project activities. Keep abreast of new legislation and industry standards related to plant design and performance, with opportunities for continuous learning and professional development. Contribute to the design of oil and gas process systems and equipment in accordance with project and regulatory requirements, receiving coaching where needed to build competency. Ensure a high standard of safety is maintained and Environmental and Quality Assurance processes are followed. Provide technical innovation and a keenness to move the company forward in terms of continuous improvement. Collaborate with the Process Lead to ensure project performance throughout its full life cycle ensuring meeting of deliverables, adhering to budget and schedule, and maintaining technical integrity of the design. Knowledge and Experience Good knowledge of the main processes used in both the conventional (oil and gas) and renewable energy sectors. Experience in producing the main technical safety documents, especially P&IDs, PFDs and datasheets. Experience of process or safety system engineering for large industrial facilities, either in operations, maintenance or design would be advantageous for this position. Relevant experience working within a project environment would be advantageous. Strong communication, planning and organisational skills. Qualifications Degree qualified in a relevant engineering discipline, Chemical Engineering or other applicable engineering degree. Location: Basingstoke, UK Contract type: 12 Months Fixed-Term At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual, continuous training, and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Nov 27, 2025
Full time
Engineer, Technical Safety - 32598 About EniProgetti UK Branch EniProgetti is wholly owned by Eni, the global energy company. EniProgetti performs a key role developing projects and providing expert engineering support to Eni businesses worldwide. The company has an integrated operation office in the UK in Basingstoke. EniProgetti is currently helping to lead Eni in the energy transition from traditional business areas with decarbonised solutions such as CCS (Carbon Capture and Storage) to innovative project such as renewables, hydrogen, etc. The office is a landmark feature on Basing View in central Basingstoke, with ample free parking and only a five-minute walk from the mainline railway station. This is an exciting time in the UK and international energy business with the opportunity to develop skills and capabilities in new technologies on dynamic projects as Eni is committed to move towards a 'net zero' future. If you want to be part of driving this change, join us. EniProgetti UK operates a SmartWorking policy allowing personnel to work for up to 12 working days/month from home or a similar secure location and these 12 days can be available even where personnel are on leave for a portion of the month. As such, typically around 60% of time working remotely is available for individuals who wish to take advantage of this. Role Overview We have an exciting opportunity for a recent graduate to our Technical Safety team at EniProgetti UK in Basingstoke. This is a 12-month fixed-term role which will offer the opportunity to gain real-life on the job experience. It will suit candidates who demonstrate strong aptitude, enthusiasm and willingness to learn. They will provide technical and organisational input to process engineering activities across a wide range of project phases including feasibility studies, Front-End Engineering Design (FEED), troubleshooting, commissioning and decommissioning. Responsibilities (including but not limited to) Perform detailed calculations to support design activities and take responsibility for the accuracy and quality of these calculations. Ensure design methods, standards, and technical data are applied in accordance with COMPANY requirements. Prepare various technical safety deliverables, including fire protection design and develop associated layouts and P&IDs for review and approval. Undertake QRA and Fire and Explosion Risk Analysis. Undertake short-term visits to operating sites and COMPANY regional offices worldwide to support project activities. Keep abreast of new legislation and industry standards related to plant design and performance, with opportunities for continuous learning and professional development. Contribute to the design of oil and gas process systems and equipment in accordance with project and regulatory requirements, receiving coaching where needed to build competency. Ensure a high standard of safety is maintained and Environmental and Quality Assurance processes are followed. Provide technical innovation and a keenness to move the company forward in terms of continuous improvement. Collaborate with the Process Lead to ensure project performance throughout its full life cycle ensuring meeting of deliverables, adhering to budget and schedule, and maintaining technical integrity of the design. Knowledge and Experience Good knowledge of the main processes used in both the conventional (oil and gas) and renewable energy sectors. Experience in producing the main technical safety documents, especially P&IDs, PFDs and datasheets. Experience of process or safety system engineering for large industrial facilities, either in operations, maintenance or design would be advantageous for this position. Relevant experience working within a project environment would be advantageous. Strong communication, planning and organisational skills. Qualifications Degree qualified in a relevant engineering discipline, Chemical Engineering or other applicable engineering degree. Location: Basingstoke, UK Contract type: 12 Months Fixed-Term At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual, continuous training, and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
ENGINEER, PROCESS
ENI Basingstoke, Hampshire
Engineer, Process - 32605 About EniProgetti UK Branch EniProgetti is wholly owned by Eni, the global energy company. EniProgetti performs a key role developing projects and providing expert engineering support to Eni businesses worldwide. The company has an integrated operation office in the UK in Basingstoke. EniProgetti is currently helping to lead Eni in the energy transition from traditional business areas with decarbonised solutions such as CCS (Carbon Capture and Storage) to innovative project such as renewables, hydrogen, etc. The office is a landmark feature on Basing View in central Basingstoke, with ample free parking and only a five-minute walk from the mainline railway station. This is an exciting time in the UK and international energy business with the opportunity to develop skills and capabilities in new technologies on dynamic projects as Eni is committed to move towards a 'net zero' future. If you want to be part of driving this change, join us. EniProgetti UK operates a SmartWorking policy allowing personnel to work for up to 12 working days/month from home or a similar secure location and these 12 days can be available even where personnel are on leave for a portion of the month. As such, typically around 60% of time working remotely is available for individuals who wish to take advantage of this. Role Overview We have an exciting opportunity for a recent graduate to our Process Engineering team at EniProgetti UK in Basingstoke. This is a 12-month fixed-term role which will offer the opportunity to gain real-life on the job experience. It will suit candidates who demonstrate strong aptitude, enthusiasm and willingness to learn. They will provide technical and organisational input to process engineering activities across a wide range of project phases including feasibility studies, Front-End Engineering Design (FEED), troubleshooting, commissioning and decommissioning. Responsibilities (including but not limited to) Perform detailed calculations to support design activities and take responsibility for the accuracy and quality of these calculations. Ensure design methods, standards, and technical data are applied in accordance with COMPANY requirements. Prepare Process Flow Diagrams (PFDs), equipment specifications, process descriptions, and Process & Instrumentation Diagrams (P&IDs) for review and approval. Undertake short-term visits to operating sites and COMPANY regional offices worldwide to support project activities. Keep abreast of new legislation and industry standards related to plant design and performance, with opportunities for continuous learning and professional development. Contribute to the design of oil and gas process systems and equipment in accordance with project and regulatory requirements, receiving coaching where needed to build competency. Maintain a high standard of safety and adhere to Environmental and Quality Assurance processes, with appropriate training and oversight to support developing engineers. Provide technical innovation and a keenness to move the company forward in terms of continuous improvement. Collaborate with the Process Lead to ensure project performance throughout its full life cycle ensuring meeting of deliverables, adhering to budget and schedule, and maintaining technical integrity of the design Knowledge and Experience Good knowledge of the main processes used in both the conventional (oil and gas) and renewable energy sectors. Experience of process simulation (HYSYS, Unisim, Promax), preparation of standard process documents such as PFDs/UFDs, P&IDs, datasheets, duty specifications, process narratives etc. Experience of process engineering for large industrial facilities, either in operations, maintenance or design would be advantageous for this position. Relevant experience working within a project environment would be advantageous. Strong communication, planning and organisational skills. Ability to manage time effectively to meet project goals, ensuring timely communication and resolution of issues. Ability to support the Process Lead by taking initiative and full accountability for assigned tasks. Demonstrate a 'can do' attitude to the team and to external customers and stakeholders. Enthusiasm and flexibility are keen attributes. Qualifications Degree qualified in a relevant engineering discipline, Chemical Engineering or other applicable engineering degree. Location: Basingstoke, UK Contract type: 12 Months Fixed-Term At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual, continuous training, and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Nov 27, 2025
Full time
Engineer, Process - 32605 About EniProgetti UK Branch EniProgetti is wholly owned by Eni, the global energy company. EniProgetti performs a key role developing projects and providing expert engineering support to Eni businesses worldwide. The company has an integrated operation office in the UK in Basingstoke. EniProgetti is currently helping to lead Eni in the energy transition from traditional business areas with decarbonised solutions such as CCS (Carbon Capture and Storage) to innovative project such as renewables, hydrogen, etc. The office is a landmark feature on Basing View in central Basingstoke, with ample free parking and only a five-minute walk from the mainline railway station. This is an exciting time in the UK and international energy business with the opportunity to develop skills and capabilities in new technologies on dynamic projects as Eni is committed to move towards a 'net zero' future. If you want to be part of driving this change, join us. EniProgetti UK operates a SmartWorking policy allowing personnel to work for up to 12 working days/month from home or a similar secure location and these 12 days can be available even where personnel are on leave for a portion of the month. As such, typically around 60% of time working remotely is available for individuals who wish to take advantage of this. Role Overview We have an exciting opportunity for a recent graduate to our Process Engineering team at EniProgetti UK in Basingstoke. This is a 12-month fixed-term role which will offer the opportunity to gain real-life on the job experience. It will suit candidates who demonstrate strong aptitude, enthusiasm and willingness to learn. They will provide technical and organisational input to process engineering activities across a wide range of project phases including feasibility studies, Front-End Engineering Design (FEED), troubleshooting, commissioning and decommissioning. Responsibilities (including but not limited to) Perform detailed calculations to support design activities and take responsibility for the accuracy and quality of these calculations. Ensure design methods, standards, and technical data are applied in accordance with COMPANY requirements. Prepare Process Flow Diagrams (PFDs), equipment specifications, process descriptions, and Process & Instrumentation Diagrams (P&IDs) for review and approval. Undertake short-term visits to operating sites and COMPANY regional offices worldwide to support project activities. Keep abreast of new legislation and industry standards related to plant design and performance, with opportunities for continuous learning and professional development. Contribute to the design of oil and gas process systems and equipment in accordance with project and regulatory requirements, receiving coaching where needed to build competency. Maintain a high standard of safety and adhere to Environmental and Quality Assurance processes, with appropriate training and oversight to support developing engineers. Provide technical innovation and a keenness to move the company forward in terms of continuous improvement. Collaborate with the Process Lead to ensure project performance throughout its full life cycle ensuring meeting of deliverables, adhering to budget and schedule, and maintaining technical integrity of the design Knowledge and Experience Good knowledge of the main processes used in both the conventional (oil and gas) and renewable energy sectors. Experience of process simulation (HYSYS, Unisim, Promax), preparation of standard process documents such as PFDs/UFDs, P&IDs, datasheets, duty specifications, process narratives etc. Experience of process engineering for large industrial facilities, either in operations, maintenance or design would be advantageous for this position. Relevant experience working within a project environment would be advantageous. Strong communication, planning and organisational skills. Ability to manage time effectively to meet project goals, ensuring timely communication and resolution of issues. Ability to support the Process Lead by taking initiative and full accountability for assigned tasks. Demonstrate a 'can do' attitude to the team and to external customers and stakeholders. Enthusiasm and flexibility are keen attributes. Qualifications Degree qualified in a relevant engineering discipline, Chemical Engineering or other applicable engineering degree. Location: Basingstoke, UK Contract type: 12 Months Fixed-Term At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual, continuous training, and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Cleaning Quality Assurance Manager
GBS UK Chelmsley Wood, Warwickshire
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.
Nov 27, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Please note, this role will require the candidate to take part in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards.

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