TechSee Augmented Vision Ltd
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
About TechSee TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally. The Opportunity The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings. Key Responsibilities Customer Success & Relationship Management Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities. Implementation & Training Lead the deployment of TechSee's SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders. Technical Expertise & Optimization Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee's offerings based on real-world usage. Communication & Collaboration Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success. Qualifications 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain. Experience managing enterprise customer relationships, including telco, home security, and consumer electronics. Ensuring high satisfaction and retention. Bachelor's degree in computer science, social sciences, or equivalent experience. Experience in managing one's own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred. Works effectively with sales executives, providing subject matter expertise to support opportunities. Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents. Strong communication skills across all levels of the corporate structure. Strong team player with an adaptable, analytical mindset and attention to detail. Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement. Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable. Why Work With Us? Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy. A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning. Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience. Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity. Comprehensive Support Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported. collaborative startup environment, we'd love to hear from you.
Merrifield Consultants
Merrifield Consultants are delighted to be partnering with an International Legal Membership Organisation to recruit a Communications Assistant. This role sits within a high-profile programme focused on media freedom and international human rights, offering a rare chance to support a distinguished panel of legal experts whose work shapes global standards. If you're passionate about impactful communications, Human Rights and want to contribute to meaningful change, this is a seriously exciting opportunity. The Details Job title: Communications Assistant Salary: 32,000 (FTE) Contract: Part-time, 3 days a week for 24 months Location: Hybrid, 1 day a week in the office. May need to travel for events with overnight stay Responsibilities Communications strategy: Support on developing a clear and engaging communications strategy (in collaboration with senior team members) to amplify the work and impact. Event coordination & promotion: Support the planning, promotion, and smooth delivery of events, working closely with project staff and assisting with on-the-day coordination when required. Website management: Liaise with the internal web team to keep online content updated, accurate, and reflective of the Panel's latest work and outputs. Email communications: Draft regular stakeholder updates and contribute monthly content to partner communications channels. Social media management: Take the lead on managing the Panel's social media presence-including X and YouTube-and collaborate with the press office to align messaging with wider organisational communications. Press releases & public statements: Draft press releases, media statements, and other public-facing materials to highlight the Panel's work. Media engagement: Build relationships with journalists, respond to media enquiries, and occasionally pitch or draft opinion pieces on behalf of the Panel. General administration: Provide communications-related administrative support, maintain organised records, and ensure effective documentation practices. Broader communications support: Contribute to wider communications projects related to media freedom across the organisation where relevant. Compliance: Follow internal policies, procedures, and quality standards at all times, acting in the best interests of colleagues, partners, and stakeholders. Essential High level stakeholder management experience Communications experience within NGO or Human Rights Organisation Discretion and experience in handling sensitive information Excellent communications skills at senior level within a multi-national environment Ability to think creatively and generate project ideas Human Rights Desirable Communications related qualification knowledge of an additional language, ideally Spanish If you're passionate about Human Rights and have strong Communications experience, we'd love to hear from you. Apply today via Merrifield Consultants We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Merrifield Consultants are delighted to be partnering with an International Legal Membership Organisation to recruit a Communications Assistant. This role sits within a high-profile programme focused on media freedom and international human rights, offering a rare chance to support a distinguished panel of legal experts whose work shapes global standards. If you're passionate about impactful communications, Human Rights and want to contribute to meaningful change, this is a seriously exciting opportunity. The Details Job title: Communications Assistant Salary: 32,000 (FTE) Contract: Part-time, 3 days a week for 24 months Location: Hybrid, 1 day a week in the office. May need to travel for events with overnight stay Responsibilities Communications strategy: Support on developing a clear and engaging communications strategy (in collaboration with senior team members) to amplify the work and impact. Event coordination & promotion: Support the planning, promotion, and smooth delivery of events, working closely with project staff and assisting with on-the-day coordination when required. Website management: Liaise with the internal web team to keep online content updated, accurate, and reflective of the Panel's latest work and outputs. Email communications: Draft regular stakeholder updates and contribute monthly content to partner communications channels. Social media management: Take the lead on managing the Panel's social media presence-including X and YouTube-and collaborate with the press office to align messaging with wider organisational communications. Press releases & public statements: Draft press releases, media statements, and other public-facing materials to highlight the Panel's work. Media engagement: Build relationships with journalists, respond to media enquiries, and occasionally pitch or draft opinion pieces on behalf of the Panel. General administration: Provide communications-related administrative support, maintain organised records, and ensure effective documentation practices. Broader communications support: Contribute to wider communications projects related to media freedom across the organisation where relevant. Compliance: Follow internal policies, procedures, and quality standards at all times, acting in the best interests of colleagues, partners, and stakeholders. Essential High level stakeholder management experience Communications experience within NGO or Human Rights Organisation Discretion and experience in handling sensitive information Excellent communications skills at senior level within a multi-national environment Ability to think creatively and generate project ideas Human Rights Desirable Communications related qualification knowledge of an additional language, ideally Spanish If you're passionate about Human Rights and have strong Communications experience, we'd love to hear from you. Apply today via Merrifield Consultants We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
