NHS
Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre. Who we're looking for? As a Booking Admin Clerk within the Cardiology Department at NNUH, you will play a vital part in ensuring our patients receive timely, well organised outpatient care. Your role focuses on supporting the booking process for follow up appointments, maintaining accurate waiting lists, and ensuring patient pathways stay on track all while consistently demonstrating the Trust's PRIDE values: People Focused, Respect, Integrity, Dedication, and Excellence. You'll be a key contributor to a smooth, efficient patient journey by managing appointment requests, contacting patients, supporting clinic utilisation, and ensuring our data is always accurate and up to date. As a team and a department we strive to promote innovation, we love to hear new ideas! In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.We would love for you to join us. What are you waiting for? - apply now! Main duties of the job Join our dedicated team at NNUH as a Booking Admin Clerk in Cardiology, where you'll play a vital role in supporting consultants and clinical teams to deliver high-quality, compassionate care. This is a dynamic administrative position requiring excellent communication, organisation, and attention to detail. Key Responsibilities: Book and manage outpatient appointments for follow up and review patients, ensuring all bookings comply with the Trust's Partial and Full Booking processes and 18 week pathway standards. Handle appointment requests and queries received by phone and email, providing clear communication and excellent customer service. Maintain accurate waiting lists, ensuring patients are added and called in chronological and clinical priority order. Monitor and support clinic utilisation, identifying available slots and helping the team make best use of clinic capacity through effective communication with colleagues and services. Ensure accurate data entry into PAS and other Trust systems, maintaining high standards of data quality. Manage appointment changes and cancellations, rebooking patients promptly and in line with Trust policies. Support general administrative duties to ensure the smooth running of the department. About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition: Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job responsibilities To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. Dealing with both telephone and post appointment requests and queries for any new follow-up and follow-up appointments To assist the team in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking and full booking on PAS To support the booking of new follow-up and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways as well as their appointment target date Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services. Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient To assist the teams in adding patients to the outpatient waiting lists. Ensure patients are called in chronological and priority order Send out review letters within the time scales to maintain a partial booking process When patients have failed to respond in the agreed timescales or declined two offers, after discussion with the waiting list co-ordinator, remove patients from waiting lists, inform patient and GP by letter that they have been removed from the Trust waiting list Action changes affecting the Master spreadsheet and assist with its maintenance Other general duties, which may be necessary to ensure the smooth functioning of the department The post holder will ensure that any data created, edited, used or recorded on Trust databases within their area of responsibility is accurate and recorded with Trust Policy timescales in order to maintain the highest standards of data quality within the statutory and regulatory framework Please see the attached job description for full details. Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Person Specification Qualifications Some experience in working within an Outpatient environment Experience Dealing with the public/professional bodies Skills Effective communication skills - both verbal and written IT skills in Microsoft Outlook and Word Team Player Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre. Who we're looking for? As a Booking Admin Clerk within the Cardiology Department at NNUH, you will play a vital part in ensuring our patients receive timely, well organised outpatient care. Your role focuses on supporting the booking process for follow up appointments, maintaining accurate waiting lists, and ensuring patient pathways stay on track all while consistently demonstrating the Trust's PRIDE values: People Focused, Respect, Integrity, Dedication, and Excellence. You'll be a key contributor to a smooth, efficient patient journey by managing appointment requests, contacting patients, supporting clinic utilisation, and ensuring our data is always accurate and up to date. As a team and a department we strive to promote innovation, we love to hear new ideas! In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.We would love for you to join us. What are you waiting for? - apply now! Main duties of the job Join our dedicated team at NNUH as a Booking Admin Clerk in Cardiology, where you'll play a vital role in supporting consultants and clinical teams to deliver high-quality, compassionate care. This is a dynamic administrative position requiring excellent communication, organisation, and attention to detail. Key Responsibilities: Book and manage outpatient appointments for follow up and review patients, ensuring all bookings comply with the Trust's Partial and Full Booking processes and 18 week pathway standards. Handle appointment requests and queries received by phone and email, providing clear communication and excellent customer service. Maintain accurate waiting lists, ensuring patients are added and called in chronological and clinical priority order. Monitor and support clinic utilisation, identifying available slots and helping the team make best use of clinic capacity through effective communication with colleagues and services. Ensure accurate data entry into PAS and other Trust systems, maintaining high standards of data quality. Manage appointment changes and cancellations, rebooking patients promptly and in line with Trust policies. Support general administrative duties to ensure the smooth running of the department. About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition: Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job responsibilities To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. Dealing with both telephone and post appointment requests and queries for any new follow-up and follow-up appointments To assist the team in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking and full booking on PAS To support the booking of new follow-up and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways as well as their appointment target date Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services. Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient To assist the teams in adding patients to the outpatient waiting lists. Ensure patients are called in chronological and priority order Send out review letters within the time scales to maintain a partial booking process When patients have failed to respond in the agreed timescales or declined two offers, after discussion with the waiting list co-ordinator, remove patients from waiting lists, inform patient and GP by letter that they have been removed from the Trust waiting list Action changes affecting the Master spreadsheet and assist with its maintenance Other general duties, which may be necessary to ensure the smooth functioning of the department The post holder will ensure that any data created, edited, used or recorded on Trust databases within their area of responsibility is accurate and recorded with Trust Policy timescales in order to maintain the highest standards of data quality within the statutory and regulatory framework Please see the attached job description for full details. Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Person Specification Qualifications Some experience in working within an Outpatient environment Experience Dealing with the public/professional bodies Skills Effective communication skills - both verbal and written IT skills in Microsoft Outlook and Word Team Player Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Prospero Group
Great Yarmouth, Norfolk
Our client, an esteemed educational institution located in the vibrant town of Great Yarmouth, Norfolk, is currently seeking a talented and dedicated Part-time Intervention Tutor to join their team. This exciting opportunity offers a competitive hourly rate of £25 - £32.00, making it an attractive proposition for experienced professionals who are passionate about supporting the academic and personal growth of young learners. As a Part-time Intervention Tutor , you will play a pivotal role in providing targeted and individualised support to students who require additional assistance in specific subject areas or skills. By utilising your expertise and a tailored approach, you will help these students overcome learning barriers, boost their confidence, and achieve their full potential. The successful candidate will possess a strong academic background, with a solid understanding of the national curriculum and the ability to deliver engaging and effective lessons. You will be adept at identifying the unique learning needs of each student and designing bespoke intervention strategies to address their challenges. Your exceptional communication skills and empathetic nature will enable you to build rapport with students, parents, and the wider school community, fostering a nurturing and supportive learning environment. In this rewarding role, you will have the opportunity to collaborate closely with the school's teaching staff, participating in regular meetings and contributing to the development of targeted intervention plans. Your keen attention to detail and data-driven approach will be essential in tracking student progress and ensuring the effectiveness of the interventions you deliver. Flexibility and adaptability are key attributes for this position, as you will be expected to work collaboratively with a diverse range of students, accommodating their individual schedules and learning preferences. This part-time role offers the perfect balance for individuals seeking a rewarding career while maintaining a healthy work-life balance. If you are an experienced educator with a passion for making a difference in the lives of young learners, we invite you to submit your CV for this exciting opportunity. This job is being advertised on Senploy - the UK's favourite education and SEND job board. Identify and assess the individual learning needs of students, creating tailored intervention plans to address their specific challenges Deliver engaging and effective one-on-one or small group tutoring sessions, focusing on improving students' academic performance and developing essential skills Collaborate with teachers, parents, and other educational professionals to ensure a cohesive and comprehensive approach to student support Maintain detailed records of student progress, regularly evaluating the effectiveness of the interventions and making adjustments as necessary Stay up-to-date with the latest educational developments, teaching methodologies, and best practices in the field of intervention and support Foster a positive and encouraging learning environment, building strong relationships with students and their families Contribute to the overall development and implementation of the school's intervention strategies and programmes Relevant teaching or tutoring qualification, such as a PGCE, QTS, or equivalent Proven experience in delivering successful interventions and supporting students with diverse learning needs Excellent subject knowledge and the ability to tailor lessons to the unique requirements of each student Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively with students, parents, and colleagues Proficient in using data and assessment tools to monitor student progress and evaluate the impact of interventions Flexibility and adaptability to accommodate various student schedules and learning preferences Commitment to continuous professional development and staying up-to-date with the latest educational trends and best practices If you possess the necessary qualifications, experience, and passion for supporting young learners, we encourage you to submit your CV for this exciting opportunity. This job is being advertised on Senploy - the UK's favourite education and SEND job board.
Our client, an esteemed educational institution located in the vibrant town of Great Yarmouth, Norfolk, is currently seeking a talented and dedicated Part-time Intervention Tutor to join their team. This exciting opportunity offers a competitive hourly rate of £25 - £32.00, making it an attractive proposition for experienced professionals who are passionate about supporting the academic and personal growth of young learners. As a Part-time Intervention Tutor , you will play a pivotal role in providing targeted and individualised support to students who require additional assistance in specific subject areas or skills. By utilising your expertise and a tailored approach, you will help these students overcome learning barriers, boost their confidence, and achieve their full potential. The successful candidate will possess a strong academic background, with a solid understanding of the national curriculum and the ability to deliver engaging and effective lessons. You will be adept at identifying the unique learning needs of each student and designing bespoke intervention strategies to address their challenges. Your exceptional communication skills and empathetic nature will enable you to build rapport with students, parents, and the wider school community, fostering a nurturing and supportive learning environment. In this rewarding role, you will have the opportunity to collaborate closely with the school's teaching staff, participating in regular meetings and contributing to the development of targeted intervention plans. Your keen attention to detail and data-driven approach will be essential in tracking student progress and ensuring the effectiveness of the interventions you deliver. Flexibility and adaptability are key attributes for this position, as you will be expected to work collaboratively with a diverse range of students, accommodating their individual schedules and learning preferences. This part-time role offers the perfect balance for individuals seeking a rewarding career while maintaining a healthy work-life balance. If you are an experienced educator with a passion for making a difference in the lives of young learners, we invite you to submit your CV for this exciting opportunity. This job is being advertised on Senploy - the UK's favourite education and SEND job board. Identify and assess the individual learning needs of students, creating tailored intervention plans to address their specific challenges Deliver engaging and effective one-on-one or small group tutoring sessions, focusing on improving students' academic performance and developing essential skills Collaborate with teachers, parents, and other educational professionals to ensure a cohesive and comprehensive approach to student support Maintain detailed records of student progress, regularly evaluating the effectiveness of the interventions and making adjustments as necessary Stay up-to-date with the latest educational developments, teaching methodologies, and best practices in the field of intervention and support Foster a positive and encouraging learning environment, building strong relationships with students and their families Contribute to the overall development and implementation of the school's intervention strategies and programmes Relevant teaching or tutoring qualification, such as a PGCE, QTS, or equivalent Proven experience in delivering successful interventions and supporting students with diverse learning needs Excellent subject knowledge and the ability to tailor lessons to the unique requirements of each student Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively with students, parents, and colleagues Proficient in using data and assessment tools to monitor student progress and evaluate the impact of interventions Flexibility and adaptability to accommodate various student schedules and learning preferences Commitment to continuous professional development and staying up-to-date with the latest educational trends and best practices If you possess the necessary qualifications, experience, and passion for supporting young learners, we encourage you to submit your CV for this exciting opportunity. This job is being advertised on Senploy - the UK's favourite education and SEND job board.
