Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer.
Nov 24, 2025
Full time
Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer.
CRM Data Manager (Hybrid) Watford Up to £42,000 per annum + Benefits Data Manager - Data Management - CRM - Dynamics365 - SQL - Data - Database - Customer Insight I am recruiting for a CRM Data Manager to join a highly respectable company in the not-for-profit industry based in Watford click apply for full job details
Nov 24, 2025
Full time
CRM Data Manager (Hybrid) Watford Up to £42,000 per annum + Benefits Data Manager - Data Management - CRM - Dynamics365 - SQL - Data - Database - Customer Insight I am recruiting for a CRM Data Manager to join a highly respectable company in the not-for-profit industry based in Watford click apply for full job details
. Senior Sales Compensation Manager Senior Sales Compensation Manager Location: London About our Team We are the Sales Effectiveness team within Elsevier, focused on driving performance and equity across our global sales organization. Led by Louise Findlay, Global Director of Sales Compensation, our team is committed to building transparent, data-driven, and inclusive compensation strategies that support our sales colleagues in achieving their goals. We work collaboratively across departments and geographies, ensuring our programs reflect the diversity of our workforce and the markets we serve. About the Role The Senior Sales Compensation Manager will manage lead the design, implementation, and govern our sales compensation plans across multiple business units. This role is critical in ensuring our compensation programs are fair, motivating, and aligned with strategic objectives. You will partner with senior stakeholders in Sales, HR, Finance, and Operations to deliver scalable solutions that support business growth and employee engagement. Responsibilities Design and manage global sales compensation plans that align with business strategy and promote equitable outcomes. Assist with annual compensation planning cycles, including quota setting, incentive modelling, and performance analysis. Collaborate with HR and Finance to ensure compliance with internal policies and external regulations. Provide strategic guidance to sales leaders on compensation-related matters, including hiring, promotions, and retention. Manage Sales Compensation Payments, from calculating, review and communication, including additional incentives. Analyze sales performance data to identify trends, risks, and opportunities for improvement. Develop and maintain documentation and training materials to support compensation processes. Champion diversity, equity, and inclusion in all aspects of compensation design and execution. Requirements Proven experience in sales compensation, finance, or sales operations, ideally in a global organization. 5+ years of experience in sales compensation Bachelor's degree in Business, Finance, Human Resources, or related field; advanced degree preferred. Strong analytical skills and proficiency in Excel, Power BI, or similar tools. Excellent communication and stakeholder management abilities. Ability to work independently and collaboratively in a fast-paced environment. Commitment to inclusive practices and continuous improvement. Experience with CRM and compensation management software (e.g., Sales Cloud, Xactly, Callidus, SAP). Work in a way that works for you We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working with us We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it. Working in a hybrid way from both the office and at home Working flexible hours - flexing the times you work in the day Working for you At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Long service awards Save As You Earn share option scheme Travel Season ticket loan Maternity, paternity and shared parental leave Access to emergency care for both the elderly and children RE CARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts via Perks at WorkA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join
Nov 24, 2025
Full time
. Senior Sales Compensation Manager Senior Sales Compensation Manager Location: London About our Team We are the Sales Effectiveness team within Elsevier, focused on driving performance and equity across our global sales organization. Led by Louise Findlay, Global Director of Sales Compensation, our team is committed to building transparent, data-driven, and inclusive compensation strategies that support our sales colleagues in achieving their goals. We work collaboratively across departments and geographies, ensuring our programs reflect the diversity of our workforce and the markets we serve. About the Role The Senior Sales Compensation Manager will manage lead the design, implementation, and govern our sales compensation plans across multiple business units. This role is critical in ensuring our compensation programs are fair, motivating, and aligned with strategic objectives. You will partner with senior stakeholders in Sales, HR, Finance, and Operations to deliver scalable solutions that support business growth and employee engagement. Responsibilities Design and manage global sales compensation plans that align with business strategy and promote equitable outcomes. Assist with annual compensation planning cycles, including quota setting, incentive modelling, and performance analysis. Collaborate with HR and Finance to ensure compliance with internal policies and external regulations. Provide strategic guidance to sales leaders on compensation-related matters, including hiring, promotions, and retention. Manage Sales Compensation Payments, from calculating, review and communication, including additional incentives. Analyze sales performance data to identify trends, risks, and opportunities for improvement. Develop and maintain documentation and training materials to support compensation processes. Champion diversity, equity, and inclusion in all aspects of compensation design and execution. Requirements Proven experience in sales compensation, finance, or sales operations, ideally in a global organization. 5+ years of experience in sales compensation Bachelor's degree in Business, Finance, Human Resources, or related field; advanced degree preferred. Strong analytical skills and proficiency in Excel, Power BI, or similar tools. Excellent communication and stakeholder management abilities. Ability to work independently and collaboratively in a fast-paced environment. Commitment to inclusive practices and continuous improvement. Experience with CRM and compensation management software (e.g., Sales Cloud, Xactly, Callidus, SAP). Work in a way that works for you We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working with us We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it. Working in a hybrid way from both the office and at home Working flexible hours - flexing the times you work in the day Working for you At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Long service awards Save As You Earn share option scheme Travel Season ticket loan Maternity, paternity and shared parental leave Access to emergency care for both the elderly and children RE CARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts via Perks at WorkA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for Employment Specialists to play a pivotal role in our Connect to Work service in Merton. Sounds great, what will I be doing? As a key member of our team, you'll work across the local Primary Care Networks, Talking Therapies services, community organisations and in close collaboration with Working Well Trust, Mencap, and Ingeus. You'll be the bridge between health and employment, empowering individuals to find, stay in, or return to work, and supporting employers to create inclusive workplaces. This is a community based role covering the Merton borough and travel is expected throughout the borough to meet the needs of the clients. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will have extensive experience supporting individuals with mental health conditions, disabilities, and other barriers to employment, with a strong understanding of their needs in finding, returning to, or retaining work. Skilled in health, social care, and employment support settings, you are knowledgeable about the Individual Placement and Support (IPS) model and committed to delivering services aligned with its principles. You bring excellent interpersonal and communication skills for building trust with clients, employers, and partners, alongside strong administrative and digital capabilities, including CRM/NHS systems and Microsoft Office proficiency. Adept at managing dynamic caseloads and meeting performance targets in fast-paced environments, you demonstrate a commitment to equality, diversity, and inclusion, and flexibility to travel within Merton. Desirable strengths include direct IPS delivery experience, local service knowledge, employer engagement for inclusive recruitment, understanding of welfare benefits, and lived experience of mental health challenges or disability. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Nov 24, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for Employment Specialists to play a pivotal role in our Connect to Work service in Merton. Sounds great, what will I be doing? As a key member of our team, you'll work across the local Primary Care Networks, Talking Therapies services, community organisations and in close collaboration with Working Well Trust, Mencap, and Ingeus. You'll be the bridge between health and employment, empowering individuals to find, stay in, or return to work, and supporting employers to create inclusive workplaces. This is a community based role covering the Merton borough and travel is expected throughout the borough to meet the needs of the clients. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will have extensive experience supporting individuals with mental health conditions, disabilities, and other barriers to employment, with a strong understanding of their needs in finding, returning to, or retaining work. Skilled in health, social care, and employment support settings, you are knowledgeable about the Individual Placement and Support (IPS) model and committed to delivering services aligned with its principles. You bring excellent interpersonal and communication skills for building trust with clients, employers, and partners, alongside strong administrative and digital capabilities, including CRM/NHS systems and Microsoft Office proficiency. Adept at managing dynamic caseloads and meeting performance targets in fast-paced environments, you demonstrate a commitment to equality, diversity, and inclusion, and flexibility to travel within Merton. Desirable strengths include direct IPS delivery experience, local service knowledge, employer engagement for inclusive recruitment, understanding of welfare benefits, and lived experience of mental health challenges or disability. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for Employment Specialists to play a pivotal role in our Connect to Work service in Merton. Sounds great, what will I be doing? As a key member of our team, you'll work across the local Primary Care Networks, Talking Therapies services, community organisations and in close collaboration with Working Well Trust, Mencap, and Ingeus. You'll be the bridge between health and employment, empowering individuals to find, stay in, or return to work, and supporting employers to create inclusive workplaces. This is a community based role covering the Merton borough and travel is expected throughout the borough to meet the needs of the clients. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will have extensive experience supporting individuals with mental health conditions, disabilities, and other barriers to employment, with a strong understanding of their needs in finding, returning to, or retaining work. Skilled in health, social care, and employment support settings, you are knowledgeable about the Individual Placement and Support (IPS) model and committed to delivering services aligned with its principles. You bring excellent interpersonal and communication skills for building trust with clients, employers, and partners, alongside strong administrative and digital capabilities, including CRM/NHS systems and Microsoft Office proficiency. Adept at managing dynamic caseloads and meeting performance targets in fast-paced environments, you demonstrate a commitment to equality, diversity, and inclusion, and flexibility to travel within Merton. Desirable strengths include direct IPS delivery experience, local service knowledge, employer engagement for inclusive recruitment, understanding of welfare benefits, and lived experience of mental health challenges or disability. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Nov 24, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for Employment Specialists to play a pivotal role in our Connect to Work service in Merton. Sounds great, what will I be doing? As a key member of our team, you'll work across the local Primary Care Networks, Talking Therapies services, community organisations and in close collaboration with Working Well Trust, Mencap, and Ingeus. You'll be the bridge between health and employment, empowering individuals to find, stay in, or return to work, and supporting employers to create inclusive workplaces. This is a community based role covering the Merton borough and travel is expected throughout the borough to meet the needs of the clients. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will have extensive experience supporting individuals with mental health conditions, disabilities, and other barriers to employment, with a strong understanding of their needs in finding, returning to, or retaining work. Skilled in health, social care, and employment support settings, you are knowledgeable about the Individual Placement and Support (IPS) model and committed to delivering services aligned with its principles. You bring excellent interpersonal and communication skills for building trust with clients, employers, and partners, alongside strong administrative and digital capabilities, including CRM/NHS systems and Microsoft Office proficiency. Adept at managing dynamic caseloads and meeting performance targets in fast-paced environments, you demonstrate a commitment to equality, diversity, and inclusion, and flexibility to travel within Merton. Desirable strengths include direct IPS delivery experience, local service knowledge, employer engagement for inclusive recruitment, understanding of welfare benefits, and lived experience of mental health challenges or disability. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
A global professional services organisation operating across multiple brands and regions. The business is on a mission to elevate their digital marketing capabilities worldwide. Marketing is decentralised by region, and they're now seeking a dedicated Email Marketing & CRM Specialist to lead best practices, deliverability, and performance across all email activity click apply for full job details
Nov 23, 2025
Full time
A global professional services organisation operating across multiple brands and regions. The business is on a mission to elevate their digital marketing capabilities worldwide. Marketing is decentralised by region, and they're now seeking a dedicated Email Marketing & CRM Specialist to lead best practices, deliverability, and performance across all email activity click apply for full job details
Head of Operations Professional Membership Organisation 2 Days Farnborough, Hampshire, 3 Days Home Basic Salary: £50,000 - £55,000 (depending on experience) Benefits: 25 days' holiday plus bank holidays, office closure between Christmas and New Year, company pension. Hours: Monday-Thursday 8:30am-5:00pm (1-hour lunch), Friday 8:30am-4:30pm (30-minute lunch). Flexible working arrangements considered, including 4 days per week or compressed hours. Permanent, Full Time Closing Date - Friday 28 November 2025 Our client, a highly respected professional membership organisation in the professional services sector, is seeking a Head of Operations to provide leadership and coordination across all internal operations. If you are a Head of Operations or Senior Operations Manager working in a similar professional services environment role for a estate agency, accountancy, law, insurance, financial services, consultancy, recruitment, compliance, property management, architecture, engineering, and membership organisations we would love to hear from you The Role This role reports directly to the Chief Executive and will manage a team of five. The successful candidate will be the central connector for the organisation - ensuring smooth delivery across IT, finance, marketing, compliance, and member services, with a strong focus on process management, people leadership, and operational excellence. The current postholder is retiring in early 2026, and this appointment will include a comprehensive handover period in February to ensure a smooth transition. Key Responsibilities Oversee and direct all aspects of internal administration including IT, HR liaison, finance, marketing, learning & professional development, compliance, and technology. Manage, support, and guide the Centre team (five staff), ensuring activities are well planned, resources allocated effectively, and performance monitored through regular check ins and team meetings. Maintain and improve operational processes already in place - providing a safe pair of hands to ensure continuity and consistency. Lead special projects and make recommendations on the use of digital tools and AI to enhance efficiency and member value. Administer the Board, Membership Services Committee, and standing committees including ESG, IC, LPD, and QAS, as well as the AGM. Oversee the Group's financial controls including budgeting, invoicing, and payments, ensuring adherence to approved budgets. Work with the CEO to implement and embed the organisation's EOS framework across all areas. Manage third party providers such as IT, marketing, benchmarking, and HR, ensuring high quality service delivery and value for money. Ensure all membership Groups & Panels are properly resourced, with active participation and clear plans in place. Oversee and improve wider member services including events, conferences, and benchmarking to maximise engagement and satisfaction. Ensure compliance with organisational policies, health and safety, and data protection requirements. Uphold the organisation's core values of collaboration, agility, respect, enterprise, and standards. Knowledge and Experience Strong management experience with high levels of self awareness, empathy, and personal resilience. Proven experience in operational or administrative management within a professional, commercial, or membership environment. Broad understanding of technology platforms including CRM systems, SharePoint, and websites, with an appreciation of cybersecurity and data management. Excellent organisational skills, including event and meeting coordination. High attention to detail with the ability to foresee, identify, and resolve issues proactively. Experience managing people and processes, fostering collaboration, and promoting wellbeing across teams. Excellent communication skills, both written and verbal, with the ability to write clearly and concisely in plain English. Understanding of compliance, governance, and professional standards. Enthusiastic, mature, and professional with a "can do" attitude and the ability to engage confidently with members, staff, and external partners. Willingness to travel to UK events and conferences, including occasional overnight stays (e.g. annual conference in Belfast, 2026). To apply Please send your CV. Additional Information Due to the volume of applications, we are only able to contact successful applicants. If you have not heard from us within 10 working days, please assume your application has been unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership focused recruitment firm in the UK, with over 10 years' experience delivering tailored permanent, temporary, interim, and executive recruitment solutions to Trade Associations, Regulatory Bodies, Professional Bodies, and Charities.
Nov 23, 2025
Full time
Head of Operations Professional Membership Organisation 2 Days Farnborough, Hampshire, 3 Days Home Basic Salary: £50,000 - £55,000 (depending on experience) Benefits: 25 days' holiday plus bank holidays, office closure between Christmas and New Year, company pension. Hours: Monday-Thursday 8:30am-5:00pm (1-hour lunch), Friday 8:30am-4:30pm (30-minute lunch). Flexible working arrangements considered, including 4 days per week or compressed hours. Permanent, Full Time Closing Date - Friday 28 November 2025 Our client, a highly respected professional membership organisation in the professional services sector, is seeking a Head of Operations to provide leadership and coordination across all internal operations. If you are a Head of Operations or Senior Operations Manager working in a similar professional services environment role for a estate agency, accountancy, law, insurance, financial services, consultancy, recruitment, compliance, property management, architecture, engineering, and membership organisations we would love to hear from you The Role This role reports directly to the Chief Executive and will manage a team of five. The successful candidate will be the central connector for the organisation - ensuring smooth delivery across IT, finance, marketing, compliance, and member services, with a strong focus on process management, people leadership, and operational excellence. The current postholder is retiring in early 2026, and this appointment will include a comprehensive handover period in February to ensure a smooth transition. Key Responsibilities Oversee and direct all aspects of internal administration including IT, HR liaison, finance, marketing, learning & professional development, compliance, and technology. Manage, support, and guide the Centre team (five staff), ensuring activities are well planned, resources allocated effectively, and performance monitored through regular check ins and team meetings. Maintain and improve operational processes already in place - providing a safe pair of hands to ensure continuity and consistency. Lead special projects and make recommendations on the use of digital tools and AI to enhance efficiency and member value. Administer the Board, Membership Services Committee, and standing committees including ESG, IC, LPD, and QAS, as well as the AGM. Oversee the Group's financial controls including budgeting, invoicing, and payments, ensuring adherence to approved budgets. Work with the CEO to implement and embed the organisation's EOS framework across all areas. Manage third party providers such as IT, marketing, benchmarking, and HR, ensuring high quality service delivery and value for money. Ensure all membership Groups & Panels are properly resourced, with active participation and clear plans in place. Oversee and improve wider member services including events, conferences, and benchmarking to maximise engagement and satisfaction. Ensure compliance with organisational policies, health and safety, and data protection requirements. Uphold the organisation's core values of collaboration, agility, respect, enterprise, and standards. Knowledge and Experience Strong management experience with high levels of self awareness, empathy, and personal resilience. Proven experience in operational or administrative management within a professional, commercial, or membership environment. Broad understanding of technology platforms including CRM systems, SharePoint, and websites, with an appreciation of cybersecurity and data management. Excellent organisational skills, including event and meeting coordination. High attention to detail with the ability to foresee, identify, and resolve issues proactively. Experience managing people and processes, fostering collaboration, and promoting wellbeing across teams. Excellent communication skills, both written and verbal, with the ability to write clearly and concisely in plain English. Understanding of compliance, governance, and professional standards. Enthusiastic, mature, and professional with a "can do" attitude and the ability to engage confidently with members, staff, and external partners. Willingness to travel to UK events and conferences, including occasional overnight stays (e.g. annual conference in Belfast, 2026). To apply Please send your CV. Additional Information Due to the volume of applications, we are only able to contact successful applicants. If you have not heard from us within 10 working days, please assume your application has been unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership focused recruitment firm in the UK, with over 10 years' experience delivering tailored permanent, temporary, interim, and executive recruitment solutions to Trade Associations, Regulatory Bodies, Professional Bodies, and Charities.
TA Strategy & Implementation Lead Because we strive to put people first. Culture, our way. People and Culture at Primark What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What you'll do as a TA Strategy & Implementation Lead The Talent Acquisition Strategy & Implementation Lead is responsible for developing and leading an effective talent acquisition strategy that enables the business to source, attract and hire the best talent internally and externally. They are also accountable for leading recruitment projects and driving continuous process improvements across the talent acquisition function in partnership with our GBS. This role works closely with TA teams, P&C Business Partners, hiring managers, Brand Attraction and other stakeholders to deliver talent solutions that align to our business priorities and Global P&C strategy. Support the Head of TA in shaping strategy, candidate experience, and delivery plans. Provide subject matter expertise and insights into leading TA practices. Lead strategic TA initiatives and offer expert guidance across the function. Align TA services with business goals to attract and retain top talent. Use data and analytics to solve complex talent challenges with senior stakeholders. Operate independently to deliver strategic TA projects aligned with business needs. Define sourcing and assessment approaches for key hiring categories. Partner on social media attraction strategy and content with Brand & Attraction lead. Lead end-to-end TA projects (e.g., campaigns, ATS, DEI programs) with GBS. Monitor TA performance metrics and market data to inform strategy. Collaborate with recruiters, HRBPs, and GBS to drive process adoption and improvement. Work with the Talent Process Manager to streamline and automate processes. Build strong relationships across COE teams and internal communications. Manage project scopes, budgets, and delivery timelines with cross-functional teams. Oversee agency contracts, supplier lists, and functional budget planning. What You'll Bring Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: Bachelor's degree in human resources, Business, or related field (Master's a plus). 5+ years of experience in talent acquisition or HR, including 2+ years in a project or leadership capacity. Strong project management skills; PMP certification a plus. Familiarity with recruitment technologies (ATS, CRM, HRIS). Excellent communication, stakeholder management, and organizational skills. Analytical mindset with the ability to interpret data and provide actionable insights. Proven ability to manage multiple priorities in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to influence to ensure deadlines are met Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. JR- 1990 Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity; we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. If you require extra support at any stage of the selection process, please get in touch with our team at . REQ ID: JR-1990
Nov 23, 2025
Full time
TA Strategy & Implementation Lead Because we strive to put people first. Culture, our way. People and Culture at Primark What's a career at Primark all about? The positive impact you're making, the experiences you're having and the people you're with. You're our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What you'll do as a TA Strategy & Implementation Lead The Talent Acquisition Strategy & Implementation Lead is responsible for developing and leading an effective talent acquisition strategy that enables the business to source, attract and hire the best talent internally and externally. They are also accountable for leading recruitment projects and driving continuous process improvements across the talent acquisition function in partnership with our GBS. This role works closely with TA teams, P&C Business Partners, hiring managers, Brand Attraction and other stakeholders to deliver talent solutions that align to our business priorities and Global P&C strategy. Support the Head of TA in shaping strategy, candidate experience, and delivery plans. Provide subject matter expertise and insights into leading TA practices. Lead strategic TA initiatives and offer expert guidance across the function. Align TA services with business goals to attract and retain top talent. Use data and analytics to solve complex talent challenges with senior stakeholders. Operate independently to deliver strategic TA projects aligned with business needs. Define sourcing and assessment approaches for key hiring categories. Partner on social media attraction strategy and content with Brand & Attraction lead. Lead end-to-end TA projects (e.g., campaigns, ATS, DEI programs) with GBS. Monitor TA performance metrics and market data to inform strategy. Collaborate with recruiters, HRBPs, and GBS to drive process adoption and improvement. Work with the Talent Process Manager to streamline and automate processes. Build strong relationships across COE teams and internal communications. Manage project scopes, budgets, and delivery timelines with cross-functional teams. Oversee agency contracts, supplier lists, and functional budget planning. What You'll Bring Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: Bachelor's degree in human resources, Business, or related field (Master's a plus). 5+ years of experience in talent acquisition or HR, including 2+ years in a project or leadership capacity. Strong project management skills; PMP certification a plus. Familiarity with recruitment technologies (ATS, CRM, HRIS). Excellent communication, stakeholder management, and organizational skills. Analytical mindset with the ability to interpret data and provide actionable insights. Proven ability to manage multiple priorities in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to influence to ensure deadlines are met Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. JR- 1990 Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity; we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. If you require extra support at any stage of the selection process, please get in touch with our team at . REQ ID: JR-1990
CRM Enterprise Applications Manager required to work in the UK. Please note; 1) My client has several centres throughout the UK, so you'll report to whichever one is closest to you. There will be some travel to other centres, but this is mainly a remote position you'll just need to go in for workshops or key meetings click apply for full job details
Nov 23, 2025
Full time
CRM Enterprise Applications Manager required to work in the UK. Please note; 1) My client has several centres throughout the UK, so you'll report to whichever one is closest to you. There will be some travel to other centres, but this is mainly a remote position you'll just need to go in for workshops or key meetings click apply for full job details
Senior CRM Manager Lead High-Impact Customer Journeys Central London Hybrid Salary: £70,000 - £75,000 + Benefits Location: Central London (Hybrid Working Model) Are you a highly strategic and hands-on CRM expert ready to join a rapidly growing Corporate Services Group? We are seeking a CRM Manager to own the lifecycle communication strategy for a thriving business that is deeply committed to the h click apply for full job details
Nov 23, 2025
Full time
Senior CRM Manager Lead High-Impact Customer Journeys Central London Hybrid Salary: £70,000 - £75,000 + Benefits Location: Central London (Hybrid Working Model) Are you a highly strategic and hands-on CRM expert ready to join a rapidly growing Corporate Services Group? We are seeking a CRM Manager to own the lifecycle communication strategy for a thriving business that is deeply committed to the h click apply for full job details
Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer.
Nov 23, 2025
Full time
Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer.
Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer.
Nov 23, 2025
Full time
Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer.
Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer.
Nov 23, 2025
Full time
Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer.
Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer.
Nov 23, 2025
Full time
Due to continued success and growth in our core sectors, we are looking for an experienced Work Winning specialist to support our National business. The Work Winning / Bid Manager will report to our company Director of Bidding and lead opportunity pursuit for key clients in Industrial, Commercial, Healthcare and Heritage sectors including major projects. Why join us? Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence. Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us. The Role Work Winning / Bid lead for opportunities across the breadth of focus sectors. Support/manage the complete work winning process - from business development and early engagement, capture planning and win strategy development, to commencing formal procurement stage, all the way through to post tender requirements. Building and developing relationships with key stakeholders including Clients, Consultants and Supply Chain. Able to develop a detailed and co-ordinated bid programme ensuring all key tasks are identified and resourced appropriately. Develop bid budgets and monitor throughout the bid process. Manage governance requirements at corporate and functional levels in accordance with our company management processes. Capable of developing qualitative responses, if required, on specific bids. Manage qualitative bid review processes and be a key part of that review. Maintain our CRM information management system with bid data. Key member of our Bid Management functional team supporting improvement activities and development of our company wide bid processes and evidence gathering. Your profile Experienced Work Winning/Bid Manager. We are particularly looking for individuals with experience in private sector bidding. An experienced and collaborative individual with the ability to respond quickly to changing situations. Experience of managing work winning corporate governance. Effective management of bid teams to deliver high quality outputs, on time. Ideally qualified to degree level or above in an appropriate Built Environment qualification. Must possess the ability to coach, mentor and lead a diverse team to deliver best in class services to our Clients. Effective people management skills, leadership, and strong negotiation experience. Have a flexible approach to working styles, working cross sector and geography. Highly developed organisational and planning skills, time management skills and written/oral communications skills. The values at the heart of our operations include a commitment to the highest standards of safety, quality, engineering excellence, sustainability, and an unswerving focus on the needs and aspirations of our Clients. Our aim is to make a positive impact on the communities and the environment in which we operate. We believe being inclusive and nurturing a diversity of talent and skills will help us to continue our rich legacy of technical excellence to proudly build Britain's future heritage. Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer.
Digital Trading Manager London - Hybrid Salary up to £45k Multi-channel Retailer A well established multi-channel retailer is searching for a commercially minded Digital Trading Manager to take ownership of online performance across a fast-paced and growing digital portfolio. Partnering with teams across marketing, merchandising, CRM, and tech, this role will be at the heart of driving reven click apply for full job details
Nov 22, 2025
Full time
Digital Trading Manager London - Hybrid Salary up to £45k Multi-channel Retailer A well established multi-channel retailer is searching for a commercially minded Digital Trading Manager to take ownership of online performance across a fast-paced and growing digital portfolio. Partnering with teams across marketing, merchandising, CRM, and tech, this role will be at the heart of driving reven click apply for full job details
Become a Key Player at Paul Gough Media as a Customer Success Manager! At Paul Gough Media, we're on a mission to help private physical therapy clinics around the world grow, thrive, and deliver better care. Our innovative CRM, powerful marketing systems, and expert team are behind the success of hundreds of clinics worldwide. Now, we're looking for an enthusiastic Customer Success Manager to join our growing team and ensure that our clients experience seamless, impactful onboarding, and continued success long after their launch. What You'll Do As a Customer Success Manager, you'll be the go-to expert for your clients, guiding them from their first steps with us to long-term, sustained success. You'll be part of a team that thrives on delivering exceptional service and helping clients unlock the full potential of our systems. Onboard New Clients Like a Pro: You'll lead welcoming, high-energy Zoom sessions and help clients quickly get familiar with our CRM and marketing tools. Your goal? Make them feel confident and excited about their new system, setting them up for early wins right from the start. Build Lasting Relationships: You won't just wait for clients to reach out, you'll proactively check in, ensuring they're happy, engaged, and maximizing the value of what we offer. You'll be their trusted advisor, offering solutions when challenges arise and celebrating their successes. Ensure Smooth Launches & Ongoing Support: You'll guide clients through the entire onboarding process, ensuring that their website is live, lead capture systems are integrated, and content is activated. Your attention to detail will ensure that nothing slips through the cracks, and you'll act as a problem solver whenever needed. Drive Client Success: Whether it's through strategic guidance or offering resources, you'll help clients hit their growth goals, making sure they're fully leveraging our systems to generate leads, convert patients, and ultimately, grow their practice. Collaborate Across Teams: You'll work closely with our sales and marketing teams to share success stories, identify opportunities for improvement, and help shape the future of our client success initiatives. Why This Role Is a Perfect Fit for You You're passionate about helping others succeed and thrive. You enjoy problem solving, building relationships, and guiding clients through the complex world of technology and marketing. Here's what makes you stand out: Experience with Customer Success: You have 2-4 years of experience in customer success, onboarding, or account management (experience in SaaS or agency settings is a plus). Strong Communication Skills: Whether it's a Zoom call, Slack message, or email, you can communicate clearly, confidently, and with a friendly tone. Detail Oriented: You're the type of person who catches the little things that make a big difference. From contracts to workflows, you ensure that everything is accurate and on track. Proactive & Organized: You can manage multiple clients, deadlines, and priorities with ease, ensuring nothing falls through the cracks. You stay on top of everything with a great organizational system. Tech Savvy & Client Focused: You're comfortable with tools like Google Workspace, project management platforms (Monday/Asana/Trello), and basic CRM functions, but most importantly, you love helping clients use tech to solve problems and achieve their goals. How We Set You Up for Success We believe in investing in our team and setting you up for growth. Here's how we'll help you succeed: In Depth Training: You'll receive a comprehensive 30 day onboarding process, complete with product training, playbooks, and the opportunity to shadow calls to learn the ropes. Ongoing Mentorship: Weekly coaching with our Head of Client Success to ensure you're supported and continuously improving in your role. Plus, there's a clear path for career growth, whether that's stepping into a Senior CSM role or becoming a Team Lead. Real Time Feedback: You'll receive constant feedback to help you refine your approach and see the impact you're making on both the team and the clients you serve. Why You'll Love Working Here Collaborative Environment: You'll be joining a tight knit, passionate team who loves supporting each other and celebrating wins together. Career Growth: We're a fast growing company, and there are plenty of opportunities for you to grow within your role and take on new challenges. Job Details Location: Hartlepool, UK (In office, Full time) Hours: Monday - Friday, 10:30 AM - 6:30 PM Salary: £25,000 - £30,000 (based on experience) If you're ready to make an impact in a dynamic, fast growing company and help clients succeed, we'd love to hear from you. Apply today to join the Paul Gough Media team!
Nov 22, 2025
Full time
Become a Key Player at Paul Gough Media as a Customer Success Manager! At Paul Gough Media, we're on a mission to help private physical therapy clinics around the world grow, thrive, and deliver better care. Our innovative CRM, powerful marketing systems, and expert team are behind the success of hundreds of clinics worldwide. Now, we're looking for an enthusiastic Customer Success Manager to join our growing team and ensure that our clients experience seamless, impactful onboarding, and continued success long after their launch. What You'll Do As a Customer Success Manager, you'll be the go-to expert for your clients, guiding them from their first steps with us to long-term, sustained success. You'll be part of a team that thrives on delivering exceptional service and helping clients unlock the full potential of our systems. Onboard New Clients Like a Pro: You'll lead welcoming, high-energy Zoom sessions and help clients quickly get familiar with our CRM and marketing tools. Your goal? Make them feel confident and excited about their new system, setting them up for early wins right from the start. Build Lasting Relationships: You won't just wait for clients to reach out, you'll proactively check in, ensuring they're happy, engaged, and maximizing the value of what we offer. You'll be their trusted advisor, offering solutions when challenges arise and celebrating their successes. Ensure Smooth Launches & Ongoing Support: You'll guide clients through the entire onboarding process, ensuring that their website is live, lead capture systems are integrated, and content is activated. Your attention to detail will ensure that nothing slips through the cracks, and you'll act as a problem solver whenever needed. Drive Client Success: Whether it's through strategic guidance or offering resources, you'll help clients hit their growth goals, making sure they're fully leveraging our systems to generate leads, convert patients, and ultimately, grow their practice. Collaborate Across Teams: You'll work closely with our sales and marketing teams to share success stories, identify opportunities for improvement, and help shape the future of our client success initiatives. Why This Role Is a Perfect Fit for You You're passionate about helping others succeed and thrive. You enjoy problem solving, building relationships, and guiding clients through the complex world of technology and marketing. Here's what makes you stand out: Experience with Customer Success: You have 2-4 years of experience in customer success, onboarding, or account management (experience in SaaS or agency settings is a plus). Strong Communication Skills: Whether it's a Zoom call, Slack message, or email, you can communicate clearly, confidently, and with a friendly tone. Detail Oriented: You're the type of person who catches the little things that make a big difference. From contracts to workflows, you ensure that everything is accurate and on track. Proactive & Organized: You can manage multiple clients, deadlines, and priorities with ease, ensuring nothing falls through the cracks. You stay on top of everything with a great organizational system. Tech Savvy & Client Focused: You're comfortable with tools like Google Workspace, project management platforms (Monday/Asana/Trello), and basic CRM functions, but most importantly, you love helping clients use tech to solve problems and achieve their goals. How We Set You Up for Success We believe in investing in our team and setting you up for growth. Here's how we'll help you succeed: In Depth Training: You'll receive a comprehensive 30 day onboarding process, complete with product training, playbooks, and the opportunity to shadow calls to learn the ropes. Ongoing Mentorship: Weekly coaching with our Head of Client Success to ensure you're supported and continuously improving in your role. Plus, there's a clear path for career growth, whether that's stepping into a Senior CSM role or becoming a Team Lead. Real Time Feedback: You'll receive constant feedback to help you refine your approach and see the impact you're making on both the team and the clients you serve. Why You'll Love Working Here Collaborative Environment: You'll be joining a tight knit, passionate team who loves supporting each other and celebrating wins together. Career Growth: We're a fast growing company, and there are plenty of opportunities for you to grow within your role and take on new challenges. Job Details Location: Hartlepool, UK (In office, Full time) Hours: Monday - Friday, 10:30 AM - 6:30 PM Salary: £25,000 - £30,000 (based on experience) If you're ready to make an impact in a dynamic, fast growing company and help clients succeed, we'd love to hear from you. Apply today to join the Paul Gough Media team!
Overview Procurement & Supplier Manager Grade: 3 Reporting to: Head of Procurement Location: London About us IQUW is a specialty (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Specialty (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation, and human expertise to make smart decisions, fast. ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. The role The role holder will be responsible for procuring, managing, and supplier governance of IT and business services, including insurance specific products. This role is critical in ensuring our organisation secures best-in-class suppliers, optimises spend, and maintains robust supplier relationships across outsourced and strategic partnerships. IQUW drives supplier value through Procurement, Business and IT working collaboratively, procurement owning the commercial and governance within the Procurement supplier framework. A key component of the Procurement operating model is the ability to manage the various and varied items of work, some on a recurring basis (renewals) and some new requests within existing supplier contracts or requiring new engagements. The role holder will be required to learn, use and comply with the process as it is integral to the role. Key responsibilities Procurement : Implement procurement strategies in line with business demand and Procurement Policy. Tender & Contracting : This will typically be focused on renewals and changes to existing agreements, but will also include new requirements, which will involve the full lifecycle form RFP, through contract terms and negotiations to approvals. Renewals : ensure contract renewals are completed and processed in a timely manner in accordance with Procurement Policy whilst optimising value and avoiding any business disruption. Policy & Compliance : ensure contracts contain appropriate conditions and all activities undertaken align with internal policies, legal standards, and regulatory frameworks. Supplier Management : Own and manage Tier 2 supplier contracts across key business application and service providers in line with the Procurement Policy. This includes: Performance & Risk Management : working with operational and service managers to monitor KPIs, and risk indicators; drive corrective actions and continuous improvement Contract Lifecycle Management : end-to-end contract processes including change orders and SOW negotiation, contract handover documentation and support, obligation tracking and management, ongoing risk and issue management, renewal, and exit planning. Governance & Compliance : ensure contracts continue to adhere to regulatory, legal, and internal governance standards. Cost Reporting & Optimization : Identify opportunities for cost savings, innovation, and operational efficiency through supplier partnerships. Risk & Operational Resilience : Assess supplier risk through ongoing due diligence in line with Procurement Policy and work with Operational Resilience to implement mitigation plans. Stakeholder Engagement : Collaborate with business and other internal functions including IT, Legal, Finance, and other Procurement teams to deliver contracts and changes in line with business objectives The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements. Qualifications, skills and experience Demonstrable experience in operating across multiple procurement categories IT and Insurance data product procurement experience Understanding of financial services markets and regulated industry Proven track record in supplier relationships. Expertise in contract law, commercial negotiation, and supplier governance framework. Working with CRM tools Degree in Business, Law, or related field CIPS or SRM certifications desirable. Desirable behavioural attributes Effective communication skills, including verbal and written communication. Initiative & Change Driving & Delivering Results Planning & decision making Teamwork Personal Growth & Self-Management Additional Information A full job description can be seen here.
Nov 22, 2025
Full time
Overview Procurement & Supplier Manager Grade: 3 Reporting to: Head of Procurement Location: London About us IQUW is a specialty (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Specialty (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation, and human expertise to make smart decisions, fast. ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. The role The role holder will be responsible for procuring, managing, and supplier governance of IT and business services, including insurance specific products. This role is critical in ensuring our organisation secures best-in-class suppliers, optimises spend, and maintains robust supplier relationships across outsourced and strategic partnerships. IQUW drives supplier value through Procurement, Business and IT working collaboratively, procurement owning the commercial and governance within the Procurement supplier framework. A key component of the Procurement operating model is the ability to manage the various and varied items of work, some on a recurring basis (renewals) and some new requests within existing supplier contracts or requiring new engagements. The role holder will be required to learn, use and comply with the process as it is integral to the role. Key responsibilities Procurement : Implement procurement strategies in line with business demand and Procurement Policy. Tender & Contracting : This will typically be focused on renewals and changes to existing agreements, but will also include new requirements, which will involve the full lifecycle form RFP, through contract terms and negotiations to approvals. Renewals : ensure contract renewals are completed and processed in a timely manner in accordance with Procurement Policy whilst optimising value and avoiding any business disruption. Policy & Compliance : ensure contracts contain appropriate conditions and all activities undertaken align with internal policies, legal standards, and regulatory frameworks. Supplier Management : Own and manage Tier 2 supplier contracts across key business application and service providers in line with the Procurement Policy. This includes: Performance & Risk Management : working with operational and service managers to monitor KPIs, and risk indicators; drive corrective actions and continuous improvement Contract Lifecycle Management : end-to-end contract processes including change orders and SOW negotiation, contract handover documentation and support, obligation tracking and management, ongoing risk and issue management, renewal, and exit planning. Governance & Compliance : ensure contracts continue to adhere to regulatory, legal, and internal governance standards. Cost Reporting & Optimization : Identify opportunities for cost savings, innovation, and operational efficiency through supplier partnerships. Risk & Operational Resilience : Assess supplier risk through ongoing due diligence in line with Procurement Policy and work with Operational Resilience to implement mitigation plans. Stakeholder Engagement : Collaborate with business and other internal functions including IT, Legal, Finance, and other Procurement teams to deliver contracts and changes in line with business objectives The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements. Qualifications, skills and experience Demonstrable experience in operating across multiple procurement categories IT and Insurance data product procurement experience Understanding of financial services markets and regulated industry Proven track record in supplier relationships. Expertise in contract law, commercial negotiation, and supplier governance framework. Working with CRM tools Degree in Business, Law, or related field CIPS or SRM certifications desirable. Desirable behavioural attributes Effective communication skills, including verbal and written communication. Initiative & Change Driving & Delivering Results Planning & decision making Teamwork Personal Growth & Self-Management Additional Information A full job description can be seen here.
White Stuff was established in 1985 through a simple idea. That idea grew into a unique fashion and lifestyle brand, with shops and concessions across the UK and internationally, selling womens and mens clothing alongside distinctive accessories and homeware. Our original prints (all designed in-house), thoughtful details and quality craftsmanship reflect our personality and make us subtly distinc click apply for full job details
Nov 22, 2025
Full time
White Stuff was established in 1985 through a simple idea. That idea grew into a unique fashion and lifestyle brand, with shops and concessions across the UK and internationally, selling womens and mens clothing alongside distinctive accessories and homeware. Our original prints (all designed in-house), thoughtful details and quality craftsmanship reflect our personality and make us subtly distinc click apply for full job details
Job Description - Manager, Business Development, Corporate/M&A (M) Manager, Business Development, Corporate/M&A Are you ready to make your mark as part of our Business Development team? Then you've come to the right place. At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our global team from day one. The Marketing and Business Development (BD) function at White & Case is a global team of professionals dedicated to supporting the firm's growth and reputation. Organised by practice, industry, and strategic client BD, the team covers all aspects of marketing and business development, including marketing communications, events, creative services, press relations, marketing technology, and a centralised team of coordinators and pitch specialists. We work collaboratively across the firm to deliver effective campaigns, build client relationships, and support our lawyers in winning new business. White & Case's global M&A practice is recognised for advising on complex, high profile transactions across markets and industries worldwide. The London team is one of the firm's most active groups, with partners who strongly support innovative marketing and business development. Leveraging our global platform, the team guides clients through the full M&A lifecycle, including public and private M&A, joint ventures and corporate restructurings. With a strong presence in key financial centres, we combine deep local knowledge with international experience to deliver commercially focused solutions for corporates, financial institutions, and private equity clients. Our lawyers are trusted advisers on cross border deals, helping clients navigate legal, regulatory, and commercial challenges in a dynamic global market. The BD Manager will coordinate and supervise departmental activities at an operational level, contribute to and support strategic decision making, set team priorities by leveraging and influencing colleagues, consistently share knowledge and best practices, and add value by thinking creatively while actively engaging and advising client groups. Role Summary We are seeking an experienced, partner facing Business Development Manager to support the London Corporate/M&A team. This is a strategically focused BD role that acts as a trusted adviser to partners, leads the team's profile raising and market positioning agenda, and delivers hands on campaign execution across digital, events, awards and client engagement. The post holder will work closely with partners and the wider BD, marketing and events teams to drive London originated strategy and win work for the practice. You will be embedded in the London M&A practice and expected to operate with a high degree of autonomy, while also working closely with the London M&A Pitch Manager and being supported by the London M&A Specialist. The role requires deep partner engagement, commercial judgement, excellent stakeholder management and strong delivery skills across multi channel campaigns - from the conception of strategy to measurable market outcomes. Key Responsibilities Strategic Partner Advisory Act as a trusted, day to day strategic advisor to London M&A partners, influencing practice priorities, go to market strategy and client engagement plans. Lead and maintain the London M&A strategy document (annual + rolling updates), turning market intelligence and competitor insight into clear priorities and action plans. Provide proactive advice on growth areas including Public M&A, Shareholder Activism, and India related M&A. Profile raising & market positioning Own London M&A's profile raising agenda: design and deliver integrated campaigns that position partners and the practice as market leaders. Lead development of video content, social carousels and digital assets that showcase public M&A expertise and deal credentials. Work with our PR and Comms teams to draft press releases and identify and secure high value speaking, media and sponsorship opportunities for partners. GC2GC network & multi channel campaign leadership Lead the firm's GC2GC network and campaign for London M&A - managing email programmes, events, social media, paid advertising, 1:1 outreach and cross office promotion. Utilise the existing infrastructure to create campaign frameworks, content calendars, measurement frameworks and post campaign insights to demonstrate impact. Client targeting & business conversion Lead client and target account mapping for London originated opportunities; work with partners to develop tailored engagement plans and convert relationships into instructions. Awards, submissions & market validation Draft and lead award submissions and firm recognition entries that translate deal work and practice innovation into market recognition (track record of shortlisted/winning submissions advantageous). Curate and package deal narratives and supporting materials to maximise external recognition. Events & stakeholder engagement Work closely with the events team to design and deliver partner led client programmes (roundtables, GC2GC events, evening briefings) with strong pre event targeting and measurable follow up. Provide partners with briefing packs, attendee lists and post event client outreach plans. Cross practice collaboration & reporting Coordinate with BD colleagues across London, New York, Dubai and other offices to ensure alignment and amplify London originated campaigns. Track and report campaign performance, client engagement metrics and BD activity to partners and practice leadership. Proposals and Pitch Excellence Work closely with the London Corporate Pitch Manager, ensuring accuracy of deal lists, leading pitch writing, tailoring proposals with market research, gathering stakeholder input, aligning submissions with firm strategy, and analysing pitch feedback. Qualification and Skills At least seven years' experience in a professional services environment, with exposure to Corporate M&A considered a distinct advantage. Strong academic background, intellectual curiosity, and commercial awareness, demonstrating strategic thinking and sound judgement. Excellent communication, influencing, and negotiation skills, with a professional presence and client service focus. Proven ability to manage multiple projects and deadlines under pressure, working autonomously and engaging confidently with senior stakeholders. Team player with a proactive, resourceful approach and keen attention to detail. Advanced proficiency in Word, Excel, PowerPoint, and CRM systems. International experience is advantageous. What We Offer When you join us, you'll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values-to be pioneering, united and human-and we believe that you'll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential. We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a Business Development professional, and our benefits are designed to support your changing needs and priorities across different life stages. About White & Case We are a global law firm with longstanding offices in the markets that matter today. Our on the ground experience, our cross border integration, and our depth of local, US and English qualified lawyers help our clients work with confidence in any one market or across many. Location and Reporting This role is based in London, and reports into the Senior Manager, Corporate/M&A. Our standard office hours are 09:30-18:00, with a current requirement for 3 days in the office per week. Firm Benefits Private medical insurance Pension plan with matched employer contribution up to 7.5% Yearly wellbeing fund Income protection Life insurance Critical Illness insurance Private GP services Travel insurance Dental coverage Cycle to work Holiday purchase (available during annual enrolment) Equal Opportunity Statement White & Case is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you. Primary Location United Kingdom - London Expected Workplace: Hybrid Job Posting Refer a friend for this job. Tell us about a friend who might be interested in this job. All privacy rights will be protected. Refer a friend. Attorney Advertising. Prior results do not guarantee a similar outcome.
Nov 22, 2025
Full time
Job Description - Manager, Business Development, Corporate/M&A (M) Manager, Business Development, Corporate/M&A Are you ready to make your mark as part of our Business Development team? Then you've come to the right place. At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our global team from day one. The Marketing and Business Development (BD) function at White & Case is a global team of professionals dedicated to supporting the firm's growth and reputation. Organised by practice, industry, and strategic client BD, the team covers all aspects of marketing and business development, including marketing communications, events, creative services, press relations, marketing technology, and a centralised team of coordinators and pitch specialists. We work collaboratively across the firm to deliver effective campaigns, build client relationships, and support our lawyers in winning new business. White & Case's global M&A practice is recognised for advising on complex, high profile transactions across markets and industries worldwide. The London team is one of the firm's most active groups, with partners who strongly support innovative marketing and business development. Leveraging our global platform, the team guides clients through the full M&A lifecycle, including public and private M&A, joint ventures and corporate restructurings. With a strong presence in key financial centres, we combine deep local knowledge with international experience to deliver commercially focused solutions for corporates, financial institutions, and private equity clients. Our lawyers are trusted advisers on cross border deals, helping clients navigate legal, regulatory, and commercial challenges in a dynamic global market. The BD Manager will coordinate and supervise departmental activities at an operational level, contribute to and support strategic decision making, set team priorities by leveraging and influencing colleagues, consistently share knowledge and best practices, and add value by thinking creatively while actively engaging and advising client groups. Role Summary We are seeking an experienced, partner facing Business Development Manager to support the London Corporate/M&A team. This is a strategically focused BD role that acts as a trusted adviser to partners, leads the team's profile raising and market positioning agenda, and delivers hands on campaign execution across digital, events, awards and client engagement. The post holder will work closely with partners and the wider BD, marketing and events teams to drive London originated strategy and win work for the practice. You will be embedded in the London M&A practice and expected to operate with a high degree of autonomy, while also working closely with the London M&A Pitch Manager and being supported by the London M&A Specialist. The role requires deep partner engagement, commercial judgement, excellent stakeholder management and strong delivery skills across multi channel campaigns - from the conception of strategy to measurable market outcomes. Key Responsibilities Strategic Partner Advisory Act as a trusted, day to day strategic advisor to London M&A partners, influencing practice priorities, go to market strategy and client engagement plans. Lead and maintain the London M&A strategy document (annual + rolling updates), turning market intelligence and competitor insight into clear priorities and action plans. Provide proactive advice on growth areas including Public M&A, Shareholder Activism, and India related M&A. Profile raising & market positioning Own London M&A's profile raising agenda: design and deliver integrated campaigns that position partners and the practice as market leaders. Lead development of video content, social carousels and digital assets that showcase public M&A expertise and deal credentials. Work with our PR and Comms teams to draft press releases and identify and secure high value speaking, media and sponsorship opportunities for partners. GC2GC network & multi channel campaign leadership Lead the firm's GC2GC network and campaign for London M&A - managing email programmes, events, social media, paid advertising, 1:1 outreach and cross office promotion. Utilise the existing infrastructure to create campaign frameworks, content calendars, measurement frameworks and post campaign insights to demonstrate impact. Client targeting & business conversion Lead client and target account mapping for London originated opportunities; work with partners to develop tailored engagement plans and convert relationships into instructions. Awards, submissions & market validation Draft and lead award submissions and firm recognition entries that translate deal work and practice innovation into market recognition (track record of shortlisted/winning submissions advantageous). Curate and package deal narratives and supporting materials to maximise external recognition. Events & stakeholder engagement Work closely with the events team to design and deliver partner led client programmes (roundtables, GC2GC events, evening briefings) with strong pre event targeting and measurable follow up. Provide partners with briefing packs, attendee lists and post event client outreach plans. Cross practice collaboration & reporting Coordinate with BD colleagues across London, New York, Dubai and other offices to ensure alignment and amplify London originated campaigns. Track and report campaign performance, client engagement metrics and BD activity to partners and practice leadership. Proposals and Pitch Excellence Work closely with the London Corporate Pitch Manager, ensuring accuracy of deal lists, leading pitch writing, tailoring proposals with market research, gathering stakeholder input, aligning submissions with firm strategy, and analysing pitch feedback. Qualification and Skills At least seven years' experience in a professional services environment, with exposure to Corporate M&A considered a distinct advantage. Strong academic background, intellectual curiosity, and commercial awareness, demonstrating strategic thinking and sound judgement. Excellent communication, influencing, and negotiation skills, with a professional presence and client service focus. Proven ability to manage multiple projects and deadlines under pressure, working autonomously and engaging confidently with senior stakeholders. Team player with a proactive, resourceful approach and keen attention to detail. Advanced proficiency in Word, Excel, PowerPoint, and CRM systems. International experience is advantageous. What We Offer When you join us, you'll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values-to be pioneering, united and human-and we believe that you'll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential. We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a Business Development professional, and our benefits are designed to support your changing needs and priorities across different life stages. About White & Case We are a global law firm with longstanding offices in the markets that matter today. Our on the ground experience, our cross border integration, and our depth of local, US and English qualified lawyers help our clients work with confidence in any one market or across many. Location and Reporting This role is based in London, and reports into the Senior Manager, Corporate/M&A. Our standard office hours are 09:30-18:00, with a current requirement for 3 days in the office per week. Firm Benefits Private medical insurance Pension plan with matched employer contribution up to 7.5% Yearly wellbeing fund Income protection Life insurance Critical Illness insurance Private GP services Travel insurance Dental coverage Cycle to work Holiday purchase (available during annual enrolment) Equal Opportunity Statement White & Case is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you. Primary Location United Kingdom - London Expected Workplace: Hybrid Job Posting Refer a friend for this job. Tell us about a friend who might be interested in this job. All privacy rights will be protected. Refer a friend. Attorney Advertising. Prior results do not guarantee a similar outcome.
ROLE DESCRIPTION Role: Operations Manager Purpose: To be accountable for overseeing and coordinating grounds maintenance, invasive weed and gritting operations within the company, ensuring the high quality and on-budget delivery of all services for Grounds Care Group clients, overseeing all aspects of the operations to ensure compliance with industry standards and client satisfaction. To be instrumental in the implementation of strategies and the delivery of the company's growth objectives. Accountabilities Relevant outcomes that support what the business needs to achieve Operational Leadership To lead, guide and support the Operations team to ensure high quality service delivery. Maintain an overview of daily operations within the designated region, ensuring service delivery is efficient, safe, and to high-quality standards. Oversee the implementation of seasonal maintenance schedules, landscaping projects, and ad hoc client requests. To implement process improvements to increase efficiencies, improve standards and control costs. To implement efficiencies ensuring that no compromise to service, standards, team experience and customer relations. To ensure the company operates in full compliance with regulatory bodies and industry standards. Monitor and enforce compliance with health & safety regulations, company policies, and environmental standards. Provide operational leadership to Grounds Care Group teams: To build and manage a highly functioning, diverse and effective team. To develop and foster a culture of operational excellence, quality and safety. Line management for Operational Managers ensuring Grounds Care Group standards are consistently delivered. To ensure that the business has adequate resources (human and equipment) to deliver planned works. To ensure that all team members receive training and development to enhance skills, support succession planning and retain a professional and committed workforce. To provide support, guidance and direction in all aspects of team management. Foster a positive and collaborative work environment that promotes teamwork and innovation that drives company growth. Oversee the engagement and management of sub-contractors to ensure that they deliver the required works to Grounds Care Group standards. To ensure the teams have the necessary resources and information to deliver the scope of works on budget and to the client's satisfaction. Ensure that contract plans, timelines, and budgets that are appropriate for the works involved. Coordinate with managers and clients to ensure smooth operational service delivery, anticipating and resolving issues that could affect the quality of work. Oversee operational performance, making necessary adjustments to services, routes and schedules to maintain quality and efficiency and ensuring updates are logged on the relevant systems so all stakeholders are aware (Zoho CRM, ServiceBridge and Zoho Creator). Conduct site visits to assess work quality and address any issues. Lead on recruitment for operational roles, working closely with managers and supervisors and the HR team to ensure that there are adequate resources to deliver planned works. Identify areas for team improvement and support with the implementation of corrective actions or process improvements. To ensure communication within the operation is efficient and effective, implementing processes that optimise communication within the business. Monitoring of tasks and responsibilities to ensure they are efficiently assigned to teams. Provide guidance, support, and feedback to managers and teams to ensure their success. Conduct regular performance evaluations and implement improvement plans as needed. Identify the need for and source new sub-contractors as required to deliver works. Ensure all work is completed in line with the company's Health & Safety standards and operating procedures. Manage the delivery of Grounds Care Group services: Ensure all stakeholders have the required information to be able to deliver the scope of works on budget and to the client's satisfaction. Develop and implement project plans, timelines, and budgets that are appropriate for the works involved. Coordinate with clients, Grounds Care Group team members, and subcontractors to ensure smooth service delivery, anticipating and resolving issues that could affect the quality of our work. Prepare and submit project reports as required. To ensure scope of works and pricing from sales is understood before works commence. Develop high quality trusted client relationships: Collaborate effectively with the Customer Service Advisors to ensure customer enquiries are dealt with promptly and accurately by the customer service team. Collaborate effectively with the commercial team to ensure our clients receive consistent service and their requests are actioned promptly. Build and maintain strong on site relationships with clients through effective communication and problem solving. Ensure client needs and expectations are clearly understood and delivered by the teams. To identify and pursue opportunities for additional services or projects with existing clients, and other operations colleagues to ensure such opportunities are logged and actioned promptly. Demonstrate high levels of technical expertise, proficiency and attention to detail: Stay up to date with the latest industry trends, techniques, and regulations related to grounds maintenance, advising colleagues to help ensure the best possible services for our clients. Ensure all work is performed in compliance with relevant health, safety, and environmental regulations. Provide technical guidance, expertise and support to managers and teams as needed. Collaborate with other teams within Grounds Care Group, such as sales and customer service, to develop new service offerings and improve existing services. Participate in industry events and training programmes to enhance your knowledge and skills that are relevant to the Grounds Care Group business. To manage Health and Safety in line with Company and statutory standards. Deliver commercial growth and ensure rigorous financial management: In liaison with the Finance Department, create the budget; Forecasting revenues and planning costs for the forthcoming year. To manage budgets to always ensuring profitability and cost control. To develop and manage operational and financial metrics to measure company performance. Track and report on KPIs, site audits customer satisfaction and team performance. Drive teams to identify extra works and opportunities to grow the range of services provided to clients. Use the company's systems to develop and manage contract/project budgets to ensure profitability and cost control at all times. Maintain accurate records and monitor contract expenses, taking corrective action as needed to stay within budget. Ensure the optimisation of resource allocation (in house teams and sub contractors) and utilisation within the team to maximise efficiency and minimise wastage. Collaborate with the finance and operations teams to prepare accurate and timely invoices, financial reports and supporting evidence to ensure clients approve payments on time. Identify and implement cost saving measures within the teams without compromising work quality or client satisfaction. KPIs 100% of visits completed by operational teams per week. A minimum of 25 audits completed by the operations team each week. 100% of scheduled team training completed per month. Operational costs are maintained within budgeted margins. % of increased review through identification and securing of additional works. Structure This role reports to Director of Operations. This role line manages: Supervisor s & Operative roles indirectly.
Nov 22, 2025
Full time
ROLE DESCRIPTION Role: Operations Manager Purpose: To be accountable for overseeing and coordinating grounds maintenance, invasive weed and gritting operations within the company, ensuring the high quality and on-budget delivery of all services for Grounds Care Group clients, overseeing all aspects of the operations to ensure compliance with industry standards and client satisfaction. To be instrumental in the implementation of strategies and the delivery of the company's growth objectives. Accountabilities Relevant outcomes that support what the business needs to achieve Operational Leadership To lead, guide and support the Operations team to ensure high quality service delivery. Maintain an overview of daily operations within the designated region, ensuring service delivery is efficient, safe, and to high-quality standards. Oversee the implementation of seasonal maintenance schedules, landscaping projects, and ad hoc client requests. To implement process improvements to increase efficiencies, improve standards and control costs. To implement efficiencies ensuring that no compromise to service, standards, team experience and customer relations. To ensure the company operates in full compliance with regulatory bodies and industry standards. Monitor and enforce compliance with health & safety regulations, company policies, and environmental standards. Provide operational leadership to Grounds Care Group teams: To build and manage a highly functioning, diverse and effective team. To develop and foster a culture of operational excellence, quality and safety. Line management for Operational Managers ensuring Grounds Care Group standards are consistently delivered. To ensure that the business has adequate resources (human and equipment) to deliver planned works. To ensure that all team members receive training and development to enhance skills, support succession planning and retain a professional and committed workforce. To provide support, guidance and direction in all aspects of team management. Foster a positive and collaborative work environment that promotes teamwork and innovation that drives company growth. Oversee the engagement and management of sub-contractors to ensure that they deliver the required works to Grounds Care Group standards. To ensure the teams have the necessary resources and information to deliver the scope of works on budget and to the client's satisfaction. Ensure that contract plans, timelines, and budgets that are appropriate for the works involved. Coordinate with managers and clients to ensure smooth operational service delivery, anticipating and resolving issues that could affect the quality of work. Oversee operational performance, making necessary adjustments to services, routes and schedules to maintain quality and efficiency and ensuring updates are logged on the relevant systems so all stakeholders are aware (Zoho CRM, ServiceBridge and Zoho Creator). Conduct site visits to assess work quality and address any issues. Lead on recruitment for operational roles, working closely with managers and supervisors and the HR team to ensure that there are adequate resources to deliver planned works. Identify areas for team improvement and support with the implementation of corrective actions or process improvements. To ensure communication within the operation is efficient and effective, implementing processes that optimise communication within the business. Monitoring of tasks and responsibilities to ensure they are efficiently assigned to teams. Provide guidance, support, and feedback to managers and teams to ensure their success. Conduct regular performance evaluations and implement improvement plans as needed. Identify the need for and source new sub-contractors as required to deliver works. Ensure all work is completed in line with the company's Health & Safety standards and operating procedures. Manage the delivery of Grounds Care Group services: Ensure all stakeholders have the required information to be able to deliver the scope of works on budget and to the client's satisfaction. Develop and implement project plans, timelines, and budgets that are appropriate for the works involved. Coordinate with clients, Grounds Care Group team members, and subcontractors to ensure smooth service delivery, anticipating and resolving issues that could affect the quality of our work. Prepare and submit project reports as required. To ensure scope of works and pricing from sales is understood before works commence. Develop high quality trusted client relationships: Collaborate effectively with the Customer Service Advisors to ensure customer enquiries are dealt with promptly and accurately by the customer service team. Collaborate effectively with the commercial team to ensure our clients receive consistent service and their requests are actioned promptly. Build and maintain strong on site relationships with clients through effective communication and problem solving. Ensure client needs and expectations are clearly understood and delivered by the teams. To identify and pursue opportunities for additional services or projects with existing clients, and other operations colleagues to ensure such opportunities are logged and actioned promptly. Demonstrate high levels of technical expertise, proficiency and attention to detail: Stay up to date with the latest industry trends, techniques, and regulations related to grounds maintenance, advising colleagues to help ensure the best possible services for our clients. Ensure all work is performed in compliance with relevant health, safety, and environmental regulations. Provide technical guidance, expertise and support to managers and teams as needed. Collaborate with other teams within Grounds Care Group, such as sales and customer service, to develop new service offerings and improve existing services. Participate in industry events and training programmes to enhance your knowledge and skills that are relevant to the Grounds Care Group business. To manage Health and Safety in line with Company and statutory standards. Deliver commercial growth and ensure rigorous financial management: In liaison with the Finance Department, create the budget; Forecasting revenues and planning costs for the forthcoming year. To manage budgets to always ensuring profitability and cost control. To develop and manage operational and financial metrics to measure company performance. Track and report on KPIs, site audits customer satisfaction and team performance. Drive teams to identify extra works and opportunities to grow the range of services provided to clients. Use the company's systems to develop and manage contract/project budgets to ensure profitability and cost control at all times. Maintain accurate records and monitor contract expenses, taking corrective action as needed to stay within budget. Ensure the optimisation of resource allocation (in house teams and sub contractors) and utilisation within the team to maximise efficiency and minimise wastage. Collaborate with the finance and operations teams to prepare accurate and timely invoices, financial reports and supporting evidence to ensure clients approve payments on time. Identify and implement cost saving measures within the teams without compromising work quality or client satisfaction. KPIs 100% of visits completed by operational teams per week. A minimum of 25 audits completed by the operations team each week. 100% of scheduled team training completed per month. Operational costs are maintained within budgeted margins. % of increased review through identification and securing of additional works. Structure This role reports to Director of Operations. This role line manages: Supervisor s & Operative roles indirectly.
