4238 jobs found

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.

ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career

Job Title: DV Cleared Technical Programme Manager Location: Basingstoke Fully on-site Rate: Up to 700/day Duration: Initial six-month contract Must be willing and eligible to go through DV Clearance Our client is dedicated to making the world more sustainable through innovation and trust-building. We're hiring a DV Cleared Technical Programme Manager to lead critical programmes supporting UK national security and defence. This role involves managing complex, high-regulation projects within a dynamic environment, ensuring delivery excellence and stakeholder confidence. What you'll be doing: Lead multi-disciplinary teams across partners, subcontractors, and internal units using Agile, Scrum, Kanban, SAFe, and Waterfall methods. Maintain robust governance, risk management, and assurance aligned with defence standards (JSPs, ISO27001, GDS). Manage programme finances, schedules, and dependencies, providing transparent reporting to leadership and clients. Build trusted relationships with customers, suppliers, and partners, fostering collaboration and shared accountability. Drive continuous improvement by capturing lessons learned and contributing to wider delivery maturity initiatives. Ensure compliance with export controls, accreditation regimes, and security standards. What you'll bring: Extensive experience leading complex programmes in defence, national security, or highly regulated environments. Strong knowledge of Agile and hybrid delivery frameworks. Proven ability to manage multi-disciplinary teams and stakeholder engagement at senior levels. Familiarity with defence and government governance frameworks (MOD, GDS, ISO, NIST). Experience supporting bids, transition planning, and risk management. Professional certifications such as MSP, PMI-ACP, PRINCE2, ITIL, or Agile frameworks. Join a team committed to impactful work in a collaborative, innovative environment. If you hold the necessary clearance and are ready to make a difference, we want to hear from you. Apply now to be part of this vital programme supporting UK security and innovation.

Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic

Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Johnson Controls are looking for an experienced BMS Project Delivery Manager to lead the delivery of a major £8m+ BMS and Controls programme on a large, secure site. Youll manage day-to-day delivery onsite, working closely with a Senior Project Manager, engineering teams, and the customer to ensure safe, high-quality and commercially successful outcomes click apply for full job details

We have an opportunity for a Contracts Manager - Mechanical and Electrical to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. About the Role Lead the management of contracts for assigned mechanical and electrical systems, ensuring safe, compliant, and value-for-money service delivery. Maintain up-to-date knowledge of statutory legislation, British Standards, and guidance (including SFG20), ensuring full compliance with all safety obligations. Monitor contractor performance against specifications and KPIs, chair review meetings, and drive continuous improvement where required. Manage budgets, forecasting, spend control, and authorise payments and contract variations as appropriate. Support procurement activities to ensure contracts are awarded in line with organisational requirements. Analyse repairs data and emerging trends to inform planned works and long-term maintenance strategies. Act as a key point of contact for contractors, customers, and stakeholders, resolving operational matters and keeping customers informed of planned works. Investigate complaints and mechanical-related incidents or emergencies, implementing robust processes to ensure effective resolution and learning. Develop and oversee structured audit and inspection programmes, maintaining accurate electronic compliance records from inception to closure. Build and maintain effective working relationships across teams, contractors, and partners to support successful delivery of SNG's objectives. To Be Successful in This Role Hold a Level 3 NVQ Diploma in Mechanical Engineering Maintenance and Repair (or equivalent experience). Demonstrate strong technical knowledge of M&E systems, safety requirements, and commercial contract management. Have experience managing third-party suppliers and delivering large-scale M&E testing programmes. Possess a sound understanding of current building regulations and Health & Safety legislation, including CDM. Be confident interpreting and applying legislative and regulatory documents. Show strong financial awareness, with the ability to plan, track, and forecast budgets to ensure value for money and mitigate risk. Maintain accurate project and compliance records from inception through to completion. Be an effective communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally. Demonstrate good working knowledge of Microsoft Office (Word, Excel, Outlook). Have strong organisational and time management skills, with the ability to manage competing priorities and work to deadlines under pressure. Be a collaborative team player with integrity and a commitment to continuous learning. Be willing to work in the office and travel between sites as required.

Build, configure, and support event platforms including websites, registration systems, apps, and on-site tech Test thoroughly to ensure smooth delivery (before events go live) Identify risks early and resolve issues proactively Support end-to-end workflows across multiple platforms Introduce automation to reduce manual work and errors Explore new tools (including AI) that bring real value Contribute to improving internal processes and standards Supporting live events Assist with pre-event testing and rehearsals Provide on-site technical support when required Work closely with internal teams and suppliers to keep events running smoothly Data & reporting Support data management and ensure accuracy across platforms Produce post-event reports and insights (attendance, engagement, performance) Use data to help improve future events What we're looking for Experience working with event technology platforms (websites, registration, apps, or similar) Willingness to learn and experiment with new tools, including AI Desirable experience: WordPress Event registration or ticketing platforms Interpreting Figma designs Google Workspace and Slack If you feel you have the relevant experience please send your CV into us today

Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.

Creative Support is looking for a caring, dynamic and highly motivated person to co-manage our varied portfolio of social care services in Blackpool. This will be a dual registration with an established RSM already in place whereby you would be responsible for 9 learning disability supported living services. You will be lead and supported by a highly motivated and experienced team of local managers and will contribute to the further development of our services within the region. You must be an accomplished manager and have extensive experience and knowledge of working within the social care sector, ideally including supported living services for people with a learning disability as well as people on the autistic spectrum, and people who have additional complex care and communication needs. We also provide support for people living independently in the community who do not require full time support and you will have some oversight of this provision too. We are looking for someone who can carry out the role demonstrating a person-centred approach with a warm, confident and professional manner. Experience of staff and service management is essential. If you have the vision, the will and organisational ability to deliver excellent outcomes for people we support, as well as understanding initiatives which connect them to their local community, we would love to talk to you. A requirement of this role is that you will be the Registered Manager with CQC. This will be a dual registered service alongside a second established and experienced Registered Manager. Prior experience as a Registered Manager is not essential but you must be a confident and accountable practitioner with the ability to put quality standards into practice. We will provide lots of support, training and guidance to help you, as well as a very supportive environment with like-minded leaders who share the same values as part of your team. You in turn must be able to lead a team with confidence and provide clear guidance, supervision and support to your team members. You will be able to communicate positively and professionally with the families of the people we support, their advocates and other agencies. You will be based in our friendly, central, well equipped office in Blackpool and will have regular direct contact with service users and the opportunity to attend person-centred reviews and develop positive relationships with people we support. You will have the opportunity to communicate and liaise positively and professionally with families of people we support, advocates and other agencies and commissioners This role offers unique and challenging opportunities bringing great job satisfaction and career development opportunities. We provide relevant training including accredited management training and health and social care diplomas through our own training academy. We can support you with advanced practitioner training opportunities in relevant areas. In addition to opportunities for personal and career development we offer good conditions of service and a supportive, hands-on management culture . If you wish to know more about the post, please call Neil Maguire Area Manager on , he will be happy to discuss the role and responsibilities with you. Vacancy Reference Number: 91349 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK

Our Business Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service. With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries. This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them. About The Role We are growing our electrical division to meet the ever-increasing needs of our expanding business. To help us achieve this we are looking for a Mobile Electrician to work within our team in the Bristol area. Within this role you will be responsible for installing, maintaining, servicing and repairing electrical and mechanical equipment between branches and customer sites across the south region in a safe, professional and efficient manner. The ideal candidate will have practical electrical engineering skills and experience. Working hours are Monday to Friday 40 hours per week as well as being part of an on-call rota, but this can be variable dependant on the needs of the business. It is essential that applicants hold an ECS Gold Card or have the relevant qualifications or experience in Electrical Installations to obtain an ECS Gold card. Tasks and responsibilities for this role include : You will carry out electrical installation work efficiently in accordance with the current I.E.E.Regulations for Electrical Installations and the Construction Industry Safety Regulations. Be able to maintain, install, service and repair electrical/mechanical pump sets within the hire fleet and any customer units as required to the required legislative standards. You will be required to produce reports and estimates to repair set units and advise on safety issues as necessary. Keep a good standard of housekeeping ensuring work areas and vehicles are kept in good order and clean. Ensure all necessary Risk Assessment/Method Statements are adhered to. To communicate regularly and effectively with your manager and all internal and external customers and stakeholders regarding business and customer expectations on timelines, quality and overall service levels Be self-driven, with the ability to work independently to manage own workloads and call outs. Ability to attend call outs for the branch as part of a call out rota which is 1 in 6 weeks. Qualifications: Essential to be a JIB Qualified Electrician and to be able to meet the requirements to obtain an ECS Gold card - 18th edition. Full UK Driving Licence (as company van is provided) What we can offer you We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary Company van (for work use) Enhanced overtime pay (for additional hours and call outs) Medicash Scheme medical expenses scheme (access to 24hour online GP services, discounted gym memberships) Pension scheme with contribution based on total earnings not just salary 25 days holiday + 8 Bank Holidays Increasing annual leave entitlement with long service 3x your annual salary life insurance (DIS) Support for development and training Employee assistance programme (EAP) & access to Mental Health first aiders Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee referral scheme This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.

Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately 4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Role Purpose: Procurement Manager - Capex. Responsible for the commercial aspects and overall supplier performance for goods and services purchased from suppliers for their categories of spend, and continuously creates additional value for money for Greencore. Pro-actively engage with stakeholders across Greencore to encourage best practice and owns the commercial aspects of projects that involve suppliers Key Accountabilities: Create additional value for money for goods and services, balancing price, service and quality and meeting the business needs through undertaking negotiations, selection of suppliers and contracting of business Build great relationships with stakeholders and provide professional procurement expertise and commercial focus. Be able to challenge the way Greencore do things and introduce best procurement practice. Be an ambassador for indirects procurement to change the business behaviours and culture Take a strategic category view to manage areas of spend, identify savings opportunities, and drive consistency across Greencore. This includes analysing spend bases, consolidating the supply base across Greencore where appropriate, driving consistent ways of working across Greencore, sourcing from fit for purpose suppliers, managing supplier performance, resolving issues, negotiating the optimum price, service and quality parameters, and agreeing contracts and service levels Project manage the delivery of initiatives to address a business need or to create additional value. This includes aligning multiple stakeholders, identifying the business needs and risks, project planning, running tenders, negotiation, contracting, communication, approval, implementation planning and then subsequent supplier management and issue resolution to ensure the supplier meets the contract Negotiating and implementing contracts when needed, ensuring each contract is appropriately tailored to the requirements of the business, including creating business appropriate service levels and addressing any specific risks and liabilities Knowledge, Skills and Experience: Degree calibre with indirect procurement experience Excellent commercial insight combined with negotiation skills Ability to build good relationships with stakeholders with excellent communication and influencing skills Ability to analyse data, identify and evaluate options and implement recommendations Able to assess and adapt a contract to mitigate liabilities in line with business risk and create service levels to meet business needs Ability to operate in a complex multi-site environment and bring everyone on board to a single solution. Experience in prioritisation and ability to work on multiple projects at once What you'll get in return: Competitive salary and job-related benefits 25 days Holiday Competitive matched pension contributions Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform

Job Title: Social Mobility Sourcing Manager Department: Recruitment Travel Required : Occasional as required for role Reports to : Director of Recruitment UK Location: UK - Mix of onsite and WAH Contract Type: Permanent Job Summary / Overview The Social Mobility Recruitment Manager is responsible for driving social mobility recruitment and diverse sourcing channels including managing relationships with third-party organizations. This role aims to develop and enhance our social mobility recruitment strategy by managing partnerships, leveraging external programs and government funding and understanding government employability schemes. The ideal candidate will possess strong organizational skills, a passion for social equity, and some experience in account management. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Social Mobility Recruitment: Develop, build and deliver a social mobility sourcing strategy Monitor and evaluate the impact of the social mobility sourcing strategy, making data-driven adjustments as necessary Ensure candidate quality through careful monitoring and cross departmental reviews To be an SME in government funded training and work initiatives Promote fair outcomes for those with barriers to employment Third Party Account Management: Serve as the primary point of contact for third-party recruitment partners. Develop and maintain strong relationships with key stakeholders in third-party organisations. Negotiate contracts and manage agreements with third-party partners to ensure mutual benefits. Monitor the performance of third-party partners and ensure compliance with organisational standards and policies. Strategic Partnerships: Identify and cultivate new partnership opportunities that support social mobility objectives. Work with marketing and communications teams to promote partnership initiatives. Represent the organisation at relevant events, conferences, and meetings. Reporting and Analysis: Prepare regular reports on the progress and impact of social mobility sourcing strategy Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Main Requirements Education: Bachelor's degree in Business Administration, Social Sciences, Public Policy, or a related field preferred. Experience: Minimum of 1 year of experience in either account management, social mobility programs, recruitment sourcing or relevant related areas. Proven track record of managing partnerships and delivering successful sourcing strategies or a solid background in a social mobility setting. Skills and Competencies: Strong project management skills with the ability to manage multiple initiatives simultaneously. Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Negotiation skills and experience managing contracts. Knowledge of social mobility issues and best practices. Proficiency in Microsoft Office Suite and CRM software. Personal Attributes: Passion for social equity and community development. Strategic thinker with the ability to see the big picture. Detail-oriented and highly organised. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment.

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic