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Job Title Digital Operations Manager/ IT Manager/IT Operations Support Manager Location London Department Digital Operations Salary £65-75k + Benefits Company Overview We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities Team Leadership and Management Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End to End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication Act as the primary point of contact for all digital operations related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management Manage and resolve high priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role The Risk, Compliance & Resilience Advisor shall help to manage compliance and assurance for supporting the Senior Manager - Risk & Compliance and Risk & Resilience Lead by ensuring that: Risk Assessment: Assist in identifying, assessing, and prioritising risks across the organisation. Conduct risk assessments to evaluate the likelihood and potential impact of risks on business operations and objectives Compliance Monitoring: Monitor regulatory developments and changes in laws, regulations, and industry standards. Assess the organisation's compliance with applicable regulations, standards, and internal policies Resilience Planning: Support the Global Risk & Resilience Lead in the Development and maintenance of IT resilience and business continuity plans to ensure the organisation's ability to respond to and recover from IT disruptions Incident Response and Management: Provide support in DR related incident response activities, including investigating IT security incidents, breaches, and disruptions Issue Identification: Identify and document risk deficiencies, compliance gaps, and areas for improvement. Collaborate with stakeholders to develop actionable recommendations and corrective action plans to address identified issues Documentation and Reporting: Maintain accurate documentation of risk assessments, compliance reviews, control testing activities, and remediation efforts. Prepare regular reports for management and stakeholders on the status of risk, compliance, and control activities Policy and Procedure Development: Assist in the development and maintenance of risk management, compliance, and control related policies, procedures, and guidelines. Ensure alignment with regulatory requirements and industry best practices in alignment with the Global IS Governance Lead Vendor Risk Management Support: Assist in assessing and managing risks associated with third party vendors and service providers. Evaluate vendor controls and adherence to contractual obligations Continuous Improvement: Identify opportunities for enhancing risk management, compliance, and control processes. Recommend and implement improvements to strengthen the organisation's risk and control environment Project Work: Contribute to project activities as required to ensure GRC requirements are understood and addressed Areas of Accountability, Responsibility and Competence Level Works with the Global Risk & Compliance Senior Manager to support IS in the delivery of governance, compliance, and risk activities, whilst supporting the Integration projects Supports the execution of the security, audit, and compliance activities Supports the Global Risk & Compliance Senior Manager by ensuring the successful delivery of initiatives and projects within the Risk and Compliance environment Supports the Risk & Compliance Senior Manager, and Risk & Resilience Lead in any required activities which support improvements in assurance, compliance, and audit activities Addresses findings from identified risks or audits Ensures the ISMS contains an accurate record of risks, events, and issues Supports the internal and external audit investigations Ensures that the audit tests, self certifications, and audit reviews are relevant, consistent, and conducted in accordance with professionally accepted auditing standards Works with minimal supervision, using clearly defined processes and procedures Facilitates the use of performance metrics to improve output May be required to provide out of hours support via an on call rota Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate compliance and risk related concepts to technical and non technical audiences Substantial relevant experience in control management for governance, compliance, IT audits, IS assurance and risk management programmes CISA, CISM or equivalent preferred BSc or equivalent qualification in IT based degree preferred 3+ years relevant IT work experience Proven ability to communicate with technical teams to elicit information and requirements Understanding of regulatory requirements, including cross industry regulations (e.g., GDPR, Data Protection Act) and industry specific regulations Skilled in implementing compliance and control frameworks Proficient in IT governance and quality standards Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including and Cybersecurity Framework Excellent stakeholder management skills High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgement and maturity Knowledge of OneTrust risk management toolset or similar preferred At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

Location of Role: Chelmsford Advert Closing Date: 18/04/2026 Starting Salary: £40,890.00 (pro-rata for part-time vacancies) Part/Full Time: Full Time Contract Type: Permanent Working Pattern: Mon-Fri An exciting opportunity has arisen for an experienced and highly self-motivated Business Analyst to work on the Essex Police Automation programme. You will form part of a newly created team that will be central to the introduction and embedding of automation in Essex Police . This opportunity would suit an individual with relevant business analyst qualifications or equivalent experience. You will be able to demonstrate experience of successfully applying Business Analysis and Lean process improvement skills. You will be responsible for developing exemplary business analysis process, practice and templates. You will play a vital role in analysing and optimising business processes, identifying areas for improvement. Through the introduction and delivery of automation processes, y ou will recommend new and innovative approaches to meet business needs. You should have the ability to manage change and drive the implementation of new processes and technologies across the force with energy and enthusiasm. You must be a team player and able to work collaboratively with others. You will establish strong working relationships, engaging with a range of internal and external stakeholders. You will have the ability and confidence to use excellent communication skills, both verbal and written, to effectively interact with stakeholders at all levels to present ideas and proposals clearly. You will influence the process design to maximise the benefits , aligning with legislation and best practice . You will support improved performance and service delivery, alongside create efficiencies and savings . You will have delivered services in policing, or a similarly complex environment, using industry recognised approaches. The role will require strong problem-solving and project management skills to plan, coordinate, optimise and d eliver automation projects to set times cale s and budgets. You will have the ability to address technical challenges and evaluate the impact of implemented solutions. The ideal candidate will possess demonstrable technical expertise and experience of automation tools and platforms. You will be familiar with IT environments and have suitable knowledge and understanding of interdependencies of systems, services and technologies - including software development and system integration. Main responsibilities Undertake research and analysis as directed by the Innovation and Vital Signs Manager or Chief Superintendent Automation lead, on a range of automation related enabling projects, identifying areas for improved performance, increased efficiency and opportunities for cost savings. Develop best practice Business Analysis process, practice and templates for use across automation delivery projects. Analyse and document business process maps, overlaying current technology/automation and data flows to establish where change would provide demonstrable benefits. Develop to be business process maps, identifying gaps and improvements in technology/automation support for the revised process to reduce complexity of human and computer interactions and maximise benefits. Engage with all stakeholders to understand the needs and aims of the business in relation to new technology/automation. Provide a critical friend service to departments undertaking process change to establish operational readiness to adopt the new solution/process. Develop functional requirement sets for new technology/automation procurement processes, aligning to the ongoing and emerging automation programme and all its requirements. Identify and resolve problems and issues in all phases of the project, escalating issues to lead stakeholders when necessary, so that complex matters can be resolved and/or issues avoided that might otherwise delay the project. Identify the probability and impact of risks to the Innovation and Vital Signs Manager, Chief Superintendent for Automation, other Stakeholders and Project Managers as appropriate. Enabling project risks to be understood and decision makers to make decisions in the light of full information, mitigate risk scenarios and improve teamwork across the project. Maintain electronic project documentation in a manner that can be audited and that is open to scrutiny, adhering to project management best practice in order to protect the reputation of the force. Review and evaluate the post implementation phase of the project in conjunction with other Operational Change and IT colleagues as appropriate to continually develop business analyst practice, process and documentation. Candidates should demonstrate the following Essential and Desirable skills Essential skills and experience include Business Analysis and Lean process improvement, with a minimum of 3 years working as a business analyst with an element of system analysis. The successful candidate will hold the IIBA Certification of Capability in Business Analysis (CCBA) or equivalent experience. The experience should include definition of functional requirements, procurement process, testing and at least one successfully delivered project which emanated from the requirements they developed. The post holder will be required to possess excellent research and interpersonal skills to be able to effectively review and research all aspects of technology enabled process change. The postholder must have highly developed logical and analytical skills, with the drive to embrace and champion change, which will deliver discernible technology enabled process improvement. An analytical mind-set is essential in order that the post-holder can analyse, interpret and present information, to identify suitable options and be able to consider and communicate the impact/benefit arising from the adoption of alternative options. The successful candidate will require excellent written and oral communication skills to write reports on issues of strategic importance and present confidently to all audiences and in sensitive environments. The postholder must be experienced in the writing and delivery of presentation materials. As this is a team of one, the postholder must be able to influence, negotiate and delegate, demonstrating leadership and engaging others to deliver. The postholder must have strong interpersonal skills and the ability to persuade stakeholders to implement change path to make improvements that may require different ways of thinking, working, technology and/or organisational structure, potentially over more than one force. The post holder must be an adaptable, self-motivated and resilient individual able to plan their time to best effect to meet tight deadlines over a number of competing and concurrent work-strands. A high level of technical competence in Microsoft products at intermediate level or above. A full driving licence is desirable as the post holder is likely to be required to work across several sites due to the collaborative nature of the role. For further information please contact Megan Hiscock at . All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete. kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on . Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so. If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces. As a Disability Confident Leader we: Have subjected our Disability Confident self-assessment to external challenge and validation. Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident. Diversity, Equality and Inclusionare central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work. Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included. Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

Job Title: Information Governance Analyst Contract Type: Fixed term for 12 months Salary: £46,466.39 per annum (£51,309.09 achieved after 12 successful performance in the role) Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday, Hybrid Location: Liverpool, Speke, Estuary Boulevard If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you do not meet all the essential criteria on the job description. Please note that while we will accept applications on the basis of any valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as an Information Governance Analyst You will support the organisation's portfolio of change by embedding data quality, ownership and governance into delivery, enabling trusted data through practical standards, controls and stewardship. About you Detailed knowledge of data governance principles Strong knowledge of the GDPR Excellent communication and presentation skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Act as an Information Governance advisor to project teams, ensuring data governance, data protection and data quality considerations are embedded into project design and delivery from the outset. Support portfolio and change projects by embedding data quality into delivery, developing and applying practical mechanisms to ensure data produced by projects is accurate, consistent, well owned and fit for purpose. Collaborate with project managers, architects and business analysts to ensure projects align with agreed data governance standards, policies and regulatory requirements. Ensure Riverside meets all its regulatory reporting obligations. Create data governance standards and procedures. Create and maintain a data governance RACI and RAID log. Work closely with operational risk teams to highlight all data risks. Work closely with the DPO to ensure appropriate policies, standards and controls are in place. Identify appropriate data stewards and owners and provide them with support and training. Own and maintain the information asset register. Identify and resolve data quality problems. Evaluate datasets for consistency, completeness, accuracy, and reasonableness. Determine root causes for data quality errors and make recommendations for long-term solutions. Develop process improvements to enhance overall data quality and security. Support the creation and running of a data governance council. Support development, enhancement and maintenance of multiple datasets. Work with the business to create an information store for data dictionaries, glossaries and troubleshooting problems. Other Duties The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. Person specification Essential Detailed knowledge of data governance principles Strong knowledge of the GDPR Excellent communication and presentation skills Experience of building and executing plans Experience of meeting and workshop facilitation Experience working with multiple stakeholders Results driven and passionate about data governance Self motivated and able to organise own workload Desirable Experience of the UK housing sector or other highly regulated industry Experience working as part of an agile squad About Us Riverside is one of the UK's leading not for profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Locations Estuary Blvd, Liverpool, L24 8RF, GB

Editorial Performance AnalystLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the RoleThe Editorial Performance Analyst will work across the newsroom to identify high performing content, provide editorial insights, track performance and make recommendations for improvement.This role is fully onsite.Key Responsibilities Support the Head of Editorial Performance Insights to deliver editorial insight and analysis to the newsroom Provide regular insights into our daily, weekly and long term performance, utilising Adobe Analytics, Google Data Studio and other appropriate tools Ensure timely generation and delivery of the regular reports to newsroom Take on long-term projects on various parts of performance, analysing the data to provide actionable insights to key stakeholders Respond to departmental requests for information around article performance Investigate top performing stories to determine reasons for success and how to replicate this Build dashboards and reports for relevant editorial and publishing desks where necessary Flag underperforming content, providing recommendations on why it is underperforming and what would rectify this Work with all Audience teams to provide data-based recommendations to ensure Telegraph audience is reached on the right platform Work closely with I&A team using their data to build an understanding of audience habits Monitor new initiatives around the newsroom, providing feedback on success and improvement areas Essential Skills Demonstrable experience working with data to uncover insights and inform strategy Hands-on experience of web analytics tools, with preference for experience with Adobe Analytics Knowledge of Google Suite including Sheets, Docs and Slides (or the Microsoft Office equivalents) Strong communication skills and ability to present complex data simply and clearly Proactive and motivated with a data-driven mindset An interest in publishing and news/current affairs (desirable) Ability to work independently Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity. We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers. Selected Interventions was recently acquired by AMCS, and we continue to develop and deploy the market-leading ECHO Service Management Framework (formerly AMCS Platform for Municipalities). Our solutions support large multinational organisations across the UK and internationally. Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. We work smart, value work life balance, and are passionate about technology and transforming field service management. Your primary activities will include: Providing 1st and 2nd line support for the ECHO application Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA Escalating issues to 2nd / 3rd line support, and other departments where necessary Troubleshooting and verifying issues raised. You will have the following experience and skills: BSc. in IT, equivalent degree or experience Excellent written, verbal and interpersonal communication skills Self-managing and organised Willingness to learn with an interest in technology Any of the following would be an advantage: Excellent SQL knowledge Extensive API knowledge Previous history in customer-facing roles Previous history with web-based systems Permanent position based in Richmond-upon-Thames, TW10 6SE £ Competitive + private healthcare + 25 days Annual Leave + pension + other

About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. Job Overview We're looking for a Digital Development Analyst to join us. You'll support delivery of SME and financial lines digital business growth and system change through effective facilitation, communication, error investigation, analysis and advice as well as the control and management of system data files, compliance and governance tasks. You'll interpret business requirements and be the subject matter expert on digital systems and how our products work on them. Key Responsibilities Support maintenance of digital product business rule workbooks, extranet underwriting specs, customer doc specs and other ancillary documents Develop personal skill and knowledge across products and business systems to ensure effective communication, liaison and facilitation is achieved Design and create supporting training materials and deliver training on digital systems and processes Manage the recording, approval and payments processes for all digital system related invoices and analyse data and report the findings and recommendations, to support investigation and delivery of business changes across Commercial Support management of third-party governance through regular review and checks to ensure risks and expenses are controlled Manage system files and conduct regular reviews of key data files and processes to ensure data integrity and acceptable UW footprint is maintained Contribute to SME and financial lines projects, goals and objectives by sharing expertise, taking responsibility for own actions, meeting targets and deadlines and escalating issues if needed Work Arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Your Skills & Experience Comprehensive product knowledge and experience with Commercial Property, Casualty, Motor Fleet, Financial Lines insurance Experience of working with Digital products via Software houses, insurer websites and broker to customer (B2C) websites in an analyst role Understanding of Polaris and iMarket Collaborative working style with demonstrable experience of engaging with business and IT teams to understand issues and requirements Flexibility to adapt and reprioritise quickly during key phases of change batches and /or projects to ensure key deadlines are met Strong attention to detail and problem solving Ability to use Acturis and MS Office programmes competently Continuous improvement mindset As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. How to Apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to .

A leading software solutions provider is seeking a skilled Technical Service Analyst to join their team in Plymouth. This role focuses on providing frontline application support to customers and involves diagnosing complex issues, conducting training sessions, and liaising with internal teams. Candidates should have at least 3 years of experience in technical support and a degree in Computer Science or IT. Benefits include 25 days holiday plus additional personal leave and a competitive rewards program.

Technical Service Analyst page is loaded Technical Service Analystlocations: Office - Plymouthtime type: Full timeposted on: Posted Todayjob requisition id: RHarris Corporate IT (CIT) are seeking a skilled Technical Service Analyst to join our growing team on a permanent basis in Plymouth.The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team. This role is primarily support-focused 80% performing support tasks, and 20% performing deployments to the local staff. Day-to-day responsibilities include diagnosing and resolving complex application issues, conducting customer training sessions, and serving as a key liaison between customers and internal teams. Position & Responsibilities In performing this role your core duties and responsibilities will include, but will not be limited to: Handling support calls, tickets, and Teams meetings with customers to diagnose and resolve application issues Managing bug fixes and software enhancements, using discretion to effect timely solutions that ensure customer satisfaction and minimise downtime Delivering customer training sessions remotely Diagnose and troubleshoot incoming calls, tickets, and emails for technical issues of moderate scope. Responsible for timely resolution or escalation of technical issues. Supporting legacy system maintenance and modernisation efforts Develop, document, and implement standard operating procedures and guidelines. Exercise judgement within defined procedures and practices to determine appropriate action. Requirements: Education in Computer Science, Information Technology, or relevant work experience. 3+ years of experience within a technical support role Proven ability to diagnose and troubleshoot technical issues. Experience working with ticketing systems to manage and document support requests. Basic understanding of networking principles. Analytical skills to assess, prioritize, and resolve issues efficiently. Experience providing technical support in a software environment Experience diagnosing bugs and responding to support tickets Please note: The successful applicant must be based in the UK and able to commute to our Plymouth officeOccasional travel to client sites for implementations.Harris Corporate IT (CIT) provides support to all Harris employees throughout our various offices and remote workforce. We provide a comprehensive suite of services ranging from system deployment to cloud management and most things in between, leveraging leading security tools and services in support of our enduring organisation. Benefits Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata. Supporting your application Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities' employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun!Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)- or at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Location:Commerce Place Work Days:Weekdays M-F Category:Information Technology Department:IT Business Analytics Job Type: Full time Work Shift: Day Hours/Week: 40 Union Name: Non Union The Information Technology Department at Cambridge Health Alliance (CHA) is seeking a skilled Epic Reporting Administrator to join our team. We empower high-quality, equitable, and patient-centered care through innovative and secure health IT solutions, driving clinical, operational, and academic excellence. This role is a key member of the reporting team, focusing on building and implementing foundational elements of EPIC reporting systems, custom reporting solutions and end user Cogito training to support CHA's needs. The Sr. Epic Reporting Administrator supports complex or critical business processes and systems by providing essential IT solutions. Key Responsibilities Include: Epic Reporting System Management: Act as the Reporting Workbench (RW) programmer, coordinating and managing the RW application. System Build and Configuration: Build and implement RW templates, queries, columns, action buttons, and other items. Execute the overall MyEPIC implementation and build, configuring MyEPIC reporting homepages and dashboards in collaboration with reporting analysts. System Administration: Take the role of a system administrator for EPIC reporting tools, including administering user security for MyEPIC and Reporting Workbench. Data and Analytics Support: Provide senior-level support to data analysis and reporting efforts, and work with end users to identify the best platforms for reports and analysis. Collaboration: Collaborate with Lead Business Intelligence Architects to integrate RW content, BI content, and other reporting sources into the MyEpic Dashboard Framework. Project Leadership and Mentorship: Lead projects independently and provide technical and administrative direction to peers and less-experienced staff. Develop, manage, and implement project plans. Qualifications: Bachelor's degree in health care related field, information systems, or business management. Master's degree preferred. 7 years' work experience or equivalent combination thereof. Must demonstrate progressive knowledge, responsibility, and experience. Significant experience working in a complex health care organization and deploying systems to meet user needs is a plus. Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

London Hybrid (2-3 Days in Office) Full-Time The Opportunity A growing and well-funded software organisation is seeking a Senior Data Engineer to help design, build and secure its modern data platform. The business delivers technology solutions that support public sector and regulated organisations in improving operational efficiency and compliance. Following significant investment and expansion, the company is focused on strengthening its data infrastructure and scaling advanced analytics capabilities. This is an opportunity to play a key role in shaping a scalable, secure and high-performing data environment, working closely with engineering, analytics and product teams. The Role You will design, implement and secure a modern cloud-based data platform (Databricks, pipelines and governance frameworks), ensuring that data is: Accurate Accessible Secure and compliant Cost-effective at scale This is a hands on engineering role with architectural input, suited to someone comfortable building platforms from the ground up in production environments handling large scale datasets. Key Responsibilities Architect and build end to end data pipelines, data lakes and warehouses on Databricks (Azure environment) Integrate ETL/ELT tools and cloud services to create scalable data workflows Establish standardised processes for: Data modelling Quality assurance Versioning Orchestration (e.g. dbt, Airflow, Unity Catalog) Security & Governance Implement security best practices including: Role based access control (RBAC) Data encryption and masking Compliance with GDPR and relevant standards Support governance frameworks ensuring integrity and compliance at scale Performance & Optimisation Optimise platform performance, cost efficiency and scalability Support real time and large scale data processing Automate monitoring, alerting and recovery processes Drive CI/CD adoption for data pipelines and infrastructure as code Work closely with data scientists, analysts and business stakeholders to define data requirements and SLAs Contribute to proof of concept reporting where required Translate business needs into robust technical solutions Experience & Technical Skills 5+ years' experience in data engineering At least 2 years operating in a senior or lead capacity Proven experience building data platforms from scratch in production environments Strong experience with Azure Databricks, Spark and Python Experience with MySQL, PostgreSQL and MSSQL Strong experience troubleshooting complex data issues and optimising queries Experience working in agile, fast paced tech or data driven environments Experience with dbt, Airflow or similar orchestration tools Experience building basic reports for proof of concept work Personal Attributes Security first mindset with strong ethical data handling principles Comfortable operating in ambiguity and owning end to end delivery Strong analytical and problem solving skills Collaborative team player with strong communication skills Eager to stay current with emerging data technologies Committed to continuous improvement What's on Offer Competitive market salary 25 days annual leave Additional "Moments in Time" days Life assurance (4x base salary) Additional leave linked to length of service Diversity & Inclusion The organisation is an equal opportunities employer and makes recruitment decisions based on skills, qualifications and experience. Applications are welcomed from all suitably qualified candidates. Please note that applicants must have the right to work in the UK. Send us an email or give us a call to discuss your recruitment needs

Product Manager - Tech Against Terrorism Tech Against Terrorism - London TAT HQ - Hybrid - Full Time Job Title: Product Manager - Threat Intelligence Reports to: Head of Product Start date: ASAP Location: London, UK, hybrid (3 days per week in central London office) About Tech Against Terrorism Tech Against Terrorism aims to save lives and prevent harm by disrupting terrorist activity online while upholding human rights, combining open-source intelligence investigations with sophisticated technical tooling and capacity-building for governments and tech platforms. The organisation works closely with the United Nations, democratic governments, tech companies, and civil society, and its Threat Intelligence team underpins threat analysis, specialist services, and training delivered to partners worldwide. Our flagship technical product is the Terrorist Content Analytics Platform (TCAP), a secure alerting and analytics system that detects and verifies terrorist or violent extremist content online and notifies platforms so it can be reviewed and removed. Since launch, TCAP has alerted a large and growing number of technology companies to tens of thousands of pieces of terrorist content, and now also provides a curated archive and hash-sharing capability to support research, moderation, and disruption efforts. The Role Tech Against Terrorism is seeking a Product Manager to own the development, roadmap, and strategic impact of our open-source intelligence technical products that disrupt online terrorism. You will act as the bridge between our threat intelligence operations and our engineering capabilities. To succeed, you must understand the tradecraft and the data; you will use this expertise to design tools that empower analysts and disrupt terrorist networks. You will have a remit across the entire tech stack, primarily focusing on the TCAP, but also driving the internal adoption of agentic AI workflows, proprietary tools, and licensed third-party software. This role is suited to either an experienced threat intelligence professional who has transitioned into product management, or a product manager with demonstrable experience working in an open-source intelligence role. Either way, you must be able to operate credibly across both disciplines from day one. This is a new role with a broad and varied remit, and the opportunity to lead a world-leading threat intelligence technical capability with demonstrable impact on the core mission of disrupting terrorist use of the internet. Further to this role, you will on occasion contribute to projects delivered through our sister organisation QuantSpark, an AI consultancy that builds data products for enterprise and public sector clients. On these projects, you will deploy your expertise to build products for government and national security clients, ensuring delivery to budget, scope, and a high standard of client satisfaction. What You Will Do Own the TCAP Manage the full lifecycle of the Terrorist Content Analytics Platform: roadmap, performance, and delivery. This means driving innovation and new capabilities by directing the priorities of our data science, software engineering, and cloud engineering team. Drive AI AdoptionLead the introduction of new tools within the OSINT team, identifying where technology can reduce analyst burden and accelerate operational disruption. You do not need to write code, but you will need a solid conceptual understanding of how LLMs and AI agents work to manage engineers effectively and make good build-vs-buy decisions. Deliver Operational Impact Your product decisions should translate directly into increased analyst capacity, broader coverage of terrorist activity online, improved analytical precision, and more effective disruption. You will own the metrics that demonstrate this, building dashboards and reports that give stakeholders clear, actionable evidence of mission impact. Intelligence Collection and Monitoring This role includes fractional participation in TAT's core OSINT collection rota, estimated at approximately one day per week. This involves monitoring, investigating, and analysing emerging terrorist and violent extremist activity online, producing timely and accurate assessments using best-practice OSINT tooling and tradecraft, and helps ensure that technical products remain grounded in the latest understanding of the threat landscape. During periods of surge activity, such as live crisis incidents, you will operate as a core member of the Threat Intelligence team. Enable Commercial CustomersOversee the success of external users accessing our Data-as-a-Service products, APIs, and hash-sharing capabilities, and work with senior leadership to communicate value to funders and commercial partners. Technical Strategy and Global StandardsApply a solid foundational understanding of LLMs and AI principles to guide how these technologies are adopted within the organisation. Contribute to TAT's mission of setting global standards for the use of technology and AI in countering terrorist use of the internet. Working Arrangements Core hours are .On occasion you will require an early start or late finish to overlap with international team members in Canada and Australia. Working hours can be flexed to accommodate this. On call:a minimum of one weekend on call per month. Longer hours may be required during live incidents, but these are the exception rather than the norm. Travel:international travel approximately once per quarter to attend conferences or run stakeholder training sessions. Subject matter:this role involves regular exposure to terrorist and violent extremist material. We take the wellbeing of our team seriously and have support structures in place, including the use of a dedicated counselling and therapeutic support service. Why This Role You will have genuine influence over tools that are actively used in counter-terrorism operations globally. You will represent TAT and contribute to the global conversation on technology standards in counter-terrorism, building a public profile that few roles offer. A dedicated training and development budget to support your growth. A small, expert team where your contributions are visible and your voice is heard. The rare opportunity to apply deep domain expertise to a product challenge that genuinely matters. What We Are Looking For Essential Intelligence Background:Experience in intelligence analysis, OSINT, or counter-terrorism. You must understand the adversary, the data, and the analytical tradecraft involved. Product Management Foundations:A solid grounding in product management principles with demonstrable experience leading or overseeing the delivery of a technical product. Technical Literacy:A strong conceptual understanding of core technical principles, specifically how LLMs and AI agents work and how they can be effectively deployed. You do not need to be a developer, but you must be technically fluent. Project Delivery:Experience delivering complex projects to scope and budget. Stakeholder Communication:Excellent written and verbal skills, capable of explaining complex technical concepts to non-technical stakeholders such as funders and government officials. Working at Pace:Demonstrable experience working on early-stage products within fast-paced environments, with high ambiguity and fast-changing requirements. Desirable Formal product management experience in a software environment. Familiarity with OSINT platforms and technology. Experience developing data products using low/no-code application development tools. Proficiency in languages relevant to counter-terrorism (Arabic, Urdu, etc.). Experience with SQL or dashboarding tools. Equal Opportunities We welcome applications from everyone We're building a team that benefits from different perspectives, experiences, and ways of thinking. We know that great talent comes from all backgrounds, and we encourage applications from everyone who meets the role requirements, regardless of age, disability, gender identity, race, religion, sexuality, or any other characteristic. If you're unsure whether you're a perfect fit but believe you can do the job well, we'd still like to hear from you. We hire based on your skills, potential, and ability to contribute to our team, and we're committed to a fair and objective selection process for all candidates.

.Why Work at RehlkoOur work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job Seeking a strategic leader with deep expertise in business applications and information systems, responsible for driving the strategy, management, and evolution of the organization's application portfolio. The ideal candidate will ensure alignment with internal user needs and business objectives, guaranteeing application performance, security, and reliability. This individual must be decisive, results-oriented, and possess strong communication and collaboration skills to work effectively with both technical teams and business stakeholders. Specific Responsibilities Oversee all business applications (e.g., CRM, internal tools), ensuring consistency, compatibility, and interoperability across systems. Lead implementation, migration, and evolution projects for business applications, coordinating internal teams and external service providers. Manage project budgets, schedules, and resources. Ensure high availability and optimal performance of applications; establish and maintain procedures for support, corrective, and evolutionary maintenance. Serve as the primary contact for business departments to understand needs and translate functional requirements into technical solutions. Monitor market trends and propose improvements or innovations; contribute to the company's digital transformation initiatives. Manage technical teams (developers, project managers, analysts); promote skill development, collaboration, and continuous improvement. Guarantee application security and reliability, ensuring compliance with organizational standards. Required Experience Extensive experience in information systems and application architectures. Mastery of project management methodologies (Agile, IPEC, etc.). Proven track record in leading application implementation and migration projects. Strong communication skills with both business and technical teams. Demonstrated leadership and organizational skills. Expertise in information systems security. Experience managing cross-functional technical teams. Education and Skills Bachelor's degree in Information Technology, Computer Science, Business, or related field required. Advanced knowledge of enterprise applications and architectures. Proficient in project management tools and methodologies. Strong analytical and problem-solving skills. Excellent verbal and written communication abilities. Leadership and mentoring experience. Demonstrated advanced proficiency in both French and English (written and spoken), enabling seamless collaboration, leadership, and documentation across multicultural teams and stakeholders; able to facilitate complex discussions, negotiations, and technical communications in both languages.Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Our Values Curiosity - Seek, learn, share Trust - Go farther together Pace - Focus to go faster Excellence - Find the win every day

Our latest job is for an AI Engineer to join a world-leading Energy Trading company as part one of their new AI initiatives - one of the most innovative in the industry. In this role, you will be leading the technical direction of a major GenAI project initialising how it will be used in trading systems and applications. You'll partner with traders and trading analysts to rapidly build AI powered analytics over market pricing and fundamentals data, using Databricks and Spark to deliver value at speed. This role will enable you to work with the latest cutting edge technology, applying it to highly competitive and immensely rewarding stakes. It will allow you to grow your skillset in an what is perhaps the most sought after area in the industry right now. On top of all this, it promises significant personal development and a chance to work in one of the most enviable work environments in the sector. What you'll do: Design and ship AI driven analytics for front office use (seasonality, correlation, regression, forecasting, scenario modelling). Build reusable and scalable data pipelines in Databricks (PySpark/Spark, Delta/Unity Catalog), optimizing cost, reliability, and performance Run statistical/econometric analyses on large datasets (e.g., market & fundamental time series data). Collaborate directly with traders/analysts translate ambiguous questions into shippable solutions; communicate insights clearly. Implement LLM/agentic workflows: prompt engineering, LangGraph orchestration, MCP integrations, tool calling, retrieval, and guardrails. Productionize solutions with testing, observability, versioning, and documentation. What you'll bring: Hands on Databricks + Spark expertise (PySpark, SQL, Delta, Unity Catalog). Proven data engineering skills (ingestion, modelling, orchestration, performance tuning). Strong statistics/economics/data science fundamentals for market time series. Experience building LLM solutions (prompting, retrieval, agent flows; LangGraph, MCP) and integrating with trading data/services. Experience with CI/CD, Terraform, MLflow/feature stores, vector DBs, and governance (PII handling, data lineage). Excellent stakeholder skills; able to work on desk with traders/analysts and deliver fast. Nice to have: Background in commodity or financial trading. Familiarity with market microstructure, supply demand fundamentals, risk management. Ways of working Hybrid; high touch collaboration with trading teams. Bias to prototype fast, iterate with users, and harden to production. Maintain operational stability of production pipelines using secure, modern CI/CD engineering practices with automated testing, quality gates, and built in reliability across development, security, and operations.

Come and join the Littlefish team! Work location: Nottingham (Hybrid) Salary: Up to: £55,000 Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: As a Tier 3 Cyber Security Analyst, you'll work within the CSOC to detect, investigate, and respond to advanced security threats across customer environments. You'll support the CSOC Manager in day to day operations, act as a technical escalation point for analysts, and provide out of hours escalation support when required. This is a highly technical, hands on role where you'll lead threat hunting, develop and tune SIEM detections, and help mature SOC processes and response playbooks. You'll also play a key role in mentoring analysts and raising the overall technical capability of the SOC. Technology innovation is part of our DNA, and this role will continue to evolve as AI driven detection, automation, and response capabilities are introduced. You will: Develop, tune, and maintain SIEM detection rules across customer environments Conduct proactive threat hunting and threat intelligence research Act as a senior escalation point for Cyber Security Analysts Coach and mentor analysts, supporting skills development and knowledge sharing Investigate complex security incidents and identify root causes Lead continual service improvement initiatives within the CSOC Compile and present monthly SOC reporting, advising on security posture improvements Support client service reviews and articulate cyber risk in business friendly language Conduct security assessments, including vulnerability testing and risk analysis Ensure high quality incident resolution and consistent SOC performance Who you are: You're an experienced cyber security professional with deep SOC experience and a strong technical foundation. You're confident making decisions in high pressure situations, enjoy solving complex security challenges, and take pride in supporting and developing others. You balance technical excellence with a service delivery mindset and strong customer engagement. You will have: 2-4 years' experience in a Security Operations or similar cyber role Strong experience investigating and responding to cyber security incidents Hands on experience with SIEM, EDR, and email security tooling Experience working in a Microsoft XDR SOC Strong KQL (Kusto Query Language) skills Experience mentoring and supporting analysts at different levels Excellent written and verbal communication skills Strong analytical thinking, judgement, and attention to detail A proactive, self motivated approach and passion for cyber security It's a bonus if you also have: Certifications such as AZ 500, SC 300, SC 100, SC 200, or SANS certifications Experience as an incident responder Experience developing bespoke detection rules or response playbooks Knowledge of vulnerability assessment and remediation Awareness of balancing business needs with technical and security standards What can we offer you? Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public / bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a 'prefer not to say' option.