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Join us as a Customer Care Leader where you will lead a team of telephony Specialist Customer Care colleagues across either Onboarding or Customer Due Diligence. You will be responsible for the day to day running of the team, including performance management, tracking KPIS, organising of the day and building the capability of new colleagues joining the bank as part of the growth in this area. You will be required to analyse reports and data to drive performance and ensure our customers are consistently receiving excellent service. To be successful as a Customer Care Leader, you should have experience with: Leadership experience Performance management Attention to detail Analytical approach Strong communication skills Stakeholder management and relationship building. Other highly valued skills may include: Business Banking experience KYC experience Banking / Financial Service Experience You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton Purpose of the role To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team's capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance. Accountabilities Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers. Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required. Day to day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long term sustainable revenue growth in your area. Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities. Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact. Creation of an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes. Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations. Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

FTC Project until end of 2028 An established organisation is seeking an experienced Senior Business Analyst to support strategic system and process initiatives across its commercial and office-based functions. This role forms part of a long-term internal project running through to 2028 and reports directly to the IT Manager, working alongside both internal and external resources. The Role You will focus on commercial operations including purchasing, finance-related processes, order management, and associated system workflows. The organisation is evolving away from a highly customised legacy ERP platform and introducing a mix of third-party off-the-shelf and bespoke solutions. Your role will be to define current processes, shape future requirements, and support implementation through to decommissioning of legacy systems.This is a chance for you to set up processes, introduce standards and governance around BA activities. You will partner with internal business and technical teams, having an impact on the project success. This role includes international travel: Initial visit to USA A follow-up visit during delivery Potential short-stay European travel Possible later visit to a major USA site Key Responsibilities Lead cross-functional workshops with purchasing, finance, and commercial teams Document and model AS IS and TO BE processes Define requirements for new platform capabilities Support Agile ceremonies, backlog refinement, and story creation Work closely with third-party software providers Provide structured reporting across project milestones Support architectural decisions around in-house vs third-party ownership Contribute to system simplification and process optimisation What We're Looking For 5+ years' Business Analysis experience Background in Retail, B2C environment, or commercial environments Experience working with ERP, finance, or order management systems Comfortable working across international stakeholders and extracting priorities Strong analytical and documentation capability Able to challenge legacy thinking and propose improvements Confident operating in an evolving SME environment Experience in organisations modernising legacy systems Wireframing or collaboration with UI/UX teams (desirable) This role would suit a commercially minded BA who enjoys working across different geographies and shaping the future operating model of a growing international business. Fixed term contract running until the end of 2028 Sutton-in-Ashfield based office, Nottinghamshire Hybrid working policy: 3x days per week minimum, 2x days remote working Salary £55,000 - £65,000 We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

About the Role Grade Level (for internal use): 08 Only candidates who have the rights to work in London or Frankfurt will be considered. The Team The EMEA Leveraged Finance team are experts with respect to the leveraged loan and high yield bond markets. Within Leveraged Finance, the credit estimate function produces an abbreviated credit analysis (such as Credit Estimates, Private Credit Analysis and Mid-Market Evaluations) as an input to support the analysis of Structured Credit (CLOs), project finance or as stand alone credit ratings work. Our team values collaboration, analytical excellence, and the development of emerging talent in credit analysis. The team also undertakes data analysis in support of analytical publishing and supports the sector teams in recovery analysis. The Impact As a Credit Estimate Research Assistant, you will play a crucial role in evaluating middle market companies that directly impact CLO credit quality and small business financing access. The analyses you produce will be used by other S&P teams to rate Collateralized Loan Obligations, and by our clients to evaluate the credit quality of their overall loan portfolios. CLO Investors and Managers rely on our evaluation of middle market companies. Although our credit opinions are not publicly disclosed, they have a tremendous impact not only on the credit quality of the CLOs we rate but also on the ability of small businesses to borrow from an important segment of the financial markets. What You'll Gain Opportunities to work with a global team and hands on high impact credit experience Exposure to diverse industry sectors and credit analysis methodologies Direct mentorship from senior analysts and credit professionals Potential progression to investor facing roles and research projects Responsibilities Analyse company financials and prepare daily company evaluations for review by senior analysts Assist with detailed financial analysis for use in reports and related materials for S&P Global Ratings publications Work within a global team of analysts to analyse pertinent financial, operational and industry data to determine Credit Estimates Demonstrate attention to detail and quality focus while meeting specific timelines and deliverables As a Credit Estimates Research Assistant, you will initially spend most of your time learning the methodology by which S&P performs credit analysis and getting familiar with our analytical tools and processes. You will focus on analysing a number of diverse companies and learn how to evaluate credit quality as efficiently as possible Actively seek guidance and feedback to continuously improve analytical skills and credit assessment capabilities As you gain experience, you may deal with investors directly and work on research projects Collaborate effectively with team members to achieve common analytical goals and support broader team objectives All employees are required to work from the office a minimum of 2 days per week We require all candidates who reach the final stage of our interview process to attend at least one in person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer What We're Looking For Required Qualifications Analytical skills, especially financial statement and quantitative analysis Some commercial credit or financial and credit analytical experience. An S&P Global employee at this level would typically have 1+ years of experience A Bachelor's degree in Finance, Accounting, Economics, Commerce, Business or Mathematics Fluency in English (written and verbal) along with fluent (written and verbal) French and/or Dutch and/or Spanish language skills Strong Excel skills Strong attention to detail Excellent verbal and written communication skills Ability to produce high quality analytical output within defined parameters and timelines Preferred Qualifications Progress towards CFA/MBA would be desirable Demonstrated curiosity and eagerness to learn credit analysis methodologies Experience working collaboratively in team environments Strong problem solving abilities and resourceful approach to analytical challenges About S&P Global Ratings At S&P Global Ratings, our analyst driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here () . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law . click apply for full job details

Audience Research and Insight Analyst Salary: £48,396 - £55,644 per annum + benefits Contract: Full time, permanent (37.5 hours per week) Location: Islington, London - hybrid working (40% in the office or as per business needs) Charity People is proud to be supporting an environmental charity to recruit an Audience Research and Insight Analyst - a key role that brings together behavioural science, audience insight, and evidence led strategy to support the organisation's campaigning and fundraising work. This role will suit someone who is motivated by understanding why people think, feel, and act as they do and how behavioural and attitudinal insight can be applied to drive meaningful environmental and social change. About the role Sitting within the organisation's Insight and Analytics Team , this role works cross organisationally with campaigners, organisers, and fundraisers to ensure audience evidence and behavioural insight shape strategy, communications, and supporter engagement . You'll deliver end to end audience research, combining survey design, social listening, and external landscape analysis with behavioural science principles. A key part of the role is translating complex data into insight that teams can confidently use to inform real world decisions and action. Key responsibilities include: Designing and delivering audience and market research , applying behavioural science and psychology to understand motivations, barriers, and real world decision making Analysing quantitative and qualitative data and translating findings into clear, strategic, and actionable insight Conducting and interpreting social listening and external landscape analysis to track public attitudes, narratives, and emerging trends Applying behavioural frameworks to support campaign strategy, communications, and fundraising approaches Producing clear, engaging reports, dashboards, visualisations, and presentations for non technical audiences Acting as a trusted insight partner across the organisation, supporting teams to embed evidence into meaningful decisions About you You'll be analytically strong, curious about people, and motivated by the impact insight can have when it is applied well. You'll bring: Experience delivering audience or market research to inform strategic thinking and decision making Strong understanding of research methodologies , particularly questionnaire design Experience using social listening tools such as Talkwalker, Brandwatch, or similar An interest in, or experience applying, behavioural science or psychology within an audience, campaigning, or policy context Confidence communicating complex insight clearly and engagingly to a range of stakeholders You'll be someone who values collaboration, is comfortable working across teams, and wants your work to contribute directly to social and environmental change. Why work with this charity? This charity is a bold, values driven organisation with a global reputation for evidence led campaigning. You'll be part of a collaborative and supportive environment where insight genuinely influences strategy - and where your work helps protect the planet and advance environmental justice. Commitment to Diversity The charity is an inclusive and diversity friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law. Guaranteed Interview Scheme (GIS) The charity is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under represented in environmental and campaigning organisations and we're committed to doing what we can to correct this. As part of our commitment to increasing representation of people from underrepresented communities in the environmental sector, we are piloting a Guaranteed Interview Scheme (GIS) as a new approach to make our recruitment more equitable. If you identify as a person of colour, you can choose to opt in to the Guaranteed Interview Scheme at the application stage. We will aim to offer everyone who opts into the scheme and meets the essential criteria a first stage interview or assessment. While we fully intend to honour this, exceptionally high application volumes may affect our capacity. If so, we will communicate clearly and keep candidates informed as we continue to learn and improve. How to apply This role is being recruited through Charity People . Important: Please confirm that you have completed the Equal Opportunities Monitoring Form when applying (please copy and paste the link into your browser): Key dates: Advert closing date: 5 May 2026 at 9:00am First stage interviews: Week commencing 11 May 2026 Second stage interviews / task: Week commencing 18 May 2026 Please note that dates may be subject to change depending on application volume. For more information or an informal conversation, please contact Abi Blank at Charity People . Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

CRM Business Analyst Location: London Victoria (hybrid model, minimum 3 days in office). Nord Anglia Education - the world's leading private school's organisation is recruiting a Business Analyst . You will be joining the MAC team in our London HQ . London is our global headquarters where 200 colleagues across Finance, Risk, Corporate Development, Legal, HR, MAC and Education drive the success of our 80+ schools in 30+ countries. By joining our fast paced and innovative organisation, you will be regularly liaising with our global team-mates from the Philippines to Peru, from Beijing to Boston and beyond. If you have a global mindset, enjoy thinking outside the box and are prepared to go above and beyond to find solutions, then a career at Nord Anglia is for you. In the role of Business Analyst, you will be responsible for delivering solutions that will optimise performance and the family experience throughout the admissions journey using our unified global CRM that amplifies value to NAE. You'll work across teams to become a subject matter expert across Admissions process and tools to support the development and delivery of NAE's CRM roadmap. You'll apply CRM agile development principle to ensure success of the NAE CRM programme. As a genuine team-player, you'll work across our central, regional, and local MAC (Marketing, Admissions & Communications)/CRM teams to improve user adoption and foster a sense of CRM user community. Everything we do is connected to our vision to create a generation of resilient and creative global citizens, who will change our world for the better. Your role will impact the organisation by providing the best Salesforce support in the K12 independent education sector. Good support will help user adoption, maintain data integrity and in turn positively influence benefit realisation from the CRM programme. The role: As Business Analyst your focus will be to: Work with the Senior Business Analysts to prioritise backlog and cases into a logical workplan which delivers for our roadmap. Support CRM IT Product team to plan development and roll out of new CRM features Provide support to CRM project team, Senior BA and dev team to ensure all tasks are done to roll out to a school. Work with the CRM team to ensure all requirements are validated and documented to support execution of the CRM roadmap, including gathering requirements for the online enquiry and application forms, Integration requirements, etc. Work with the SF support team to form actionable requirements from the requests raised via the support cases Map NAE business processes following industry recognised principles (eg. BPMN 2.0, six Sigma, etc) Write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done Support the consistency of NAE CRM admission processes across user stories and training materials Capture enhancement requirements from the support cases and create strong user stories to be added to the CRM backlog Support Product Owner and Senior BA, in the agile build and management of the CRM backlog Maintain good relationship with the CRM and IT dev and support team. Support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design Support the execution of CRM roll out for mergers and acquisitions, as needed Support the execution of CRM champions training presentations, workshops, as needed, after securing approval from all parties Maintain the NAE business process maps and documentation up to date with any new feature release The Successful Candidate will possess: Experience in business analysis to implement and enhance a customer relationship management system (essential) Proven experience working with Salesforce Sales Cloud to manage pipelines, optimise workflows, and support data driven decision making. Experience of working for a consultancy firm providing Professional services implementing Salesforce CRM Experience gathering requirement in an agile set up Highly familiar with current agile and business analysis platforms such as Jira, Visio, Signavio, MS office suite, etc Certification (eg. Salesforce, Agile, Business analysis) Experience of working for a consultancy firm providing Professional services implementing Salesforce CRM (preferable) Willingness to learn and develop new skills to enhance business analysis performance Strong interpersonal skills and experience working in a matrix structure environment Digitally savvy and familiar with Outlook, Word, PowerPoint, Excel Good writing skills and grammar See full job description, here . About Us Nord Anglia Education is the world's leading international schools organisation. Our 80+ international schools are located in the Americas, Europe, China, Southeast Asia and the Middle East. Together, they educate more than 90,000 students from kindergarten through to the end of secondary education. We are driven by one unifying philosophy: we are ambitious for our students, our people and our family of schools. Our exclusive collaborations with prestigious institutions such as UNICEF, Massachusetts Institute of Technology (MIT), IMG Academy and the world-leading performing arts school Juilliard mean we're at the forefront of educational thinking, while creating life-changing experiences for students. By joining Nord Anglia Education you will become part of a committed and innovative team. As a member of the world's leading premium schools group you will be joining an active network of like-minded people across the world. We encourage individuals to join us with our "Create your Future" mindset - we will provide you with a range of experiences and opportunities to enhance your skillset and you will be given the autonomy to grow your career. To Apply On-line applications need to be directly through the Nord Anglia Education careers page and should include a CV. At Nord Anglia Education, we are an equal opportunities employer dedicated to creating a diverse and inclusive workforce. In our schools and offices around the world, we treat all colleagues fairly based on their skills and qualifications, without discrimination. We value individuals from all backgrounds, including those with different abilities and neurodivergent conditions, as well as those who identify with protected characteristics. Nord Anglia Education is committed to ensuring the highest possible safeguarding standards in our schools and we expect every employee to share this commitment.

Finance Business Analyst Location: Windsor Hybrid - 1 day per week on-site Day Rate: £550 per day (via Umbrella) Contract: Initial 6 Months We are supporting a major UK Energy organisation with the appointment of a Business Analyst to join a technology delivery team responsible for IT projects across the Group Finance portfolio . This role will play a key part in bridging the gap between Finance and Technology , ensuring that business requirements are clearly defined and translated into effective technology solutions. The team is specifically seeking someone with strong end-to-end finance process knowledge , particularly across Record to Report , who can work closely with finance stakeholders to support large-scale system and process change initiatives. Key Responsibilities Lead business analysis activities across finance transformation and IT delivery projects Gather, analyse, and document functional and non-functional requirements across finance systems and processes Work closely with Finance stakeholders and technology teams to ensure solutions align with business objectives Facilitate workshops and stakeholder sessions to define requirements and business outcomes Map and analyse end-to-end finance processes, identifying opportunities for improvement and optimisation Support the full delivery lifecycle, ensuring requirements are traceable and validated through testing Contribute to supplier engagement processes including RFI/RFP evaluations Key Experience Required Proven experience as a Business Analyst delivering within finance environments Strong knowledge of end-to-end finance processes , particularly Record to Report , alongside planning, risk, and compliance processes Experience working closely with Group Finance or Corporate Finance functions SAP experience is essential Experience working in waterfall delivery environments Strong stakeholder engagement and workshop facilitation skills Desirable Experience with BlackLine or similar finance reconciliation / close management tools Finance qualification such as ACCA, CIMA , or equivalent practical experience within finance environments Interview Process: Two-stage interview process via Microsoft Teams , focusing on competency and previous project experience. If this opportunity is of interest, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Our client NEO Next are currently looking for an ERP SCM and EAM Advisor to join their team based in Aberdeen on a contract basis initially. Ideally for this role they are looking for experienced ERP SCM's and EAM Advisors with an Oil and Gas background. For more information on this see below: Job Overview The ERP SCM & EAM Advisor is responsible for bridging business needs in supply chain management (SCM) and enterprise asset management (EAM) with IT solutions in the ERP domain. This role collaborates with stakeholders in procurement, supply chain, and operations/maintenance to identify requirements, improve processes, and implement cost-effective ERP solutions. Acting as a subject matter expert for modules like SAP MM (Materials Management), SAP PM (Plant Maintenance) and associated systems (e.g., Maximo for EAM), ensures that the ERP configuration supports efficient supply chain and asset management processes. Works closely with project managers and IT delivery teams to deliver high-quality enhancements and provide ongoing support post implementation. This role also requires a strong technical understanding of ERP systems, especially SAP and Maximo, including analysis, configuration, development coordination, and user support. Ultimately, you will help the organisation optimise its supply chain and maintenance operations through improved use of ERP and analytics, while ensuring alignment with overall IT standards and security practices. Accountabilities and Responsibilities • Collaborate with business stakeholders in Supply Chain and Operations to identify their needs and pain points. Gather detailed requirements for system improvements. • Analyse and map current business processes in areas like inventory management, work order processing, procurement to pay, and maintenance scheduling. • Define and propose ERP-based solutions that are cost-effective and aligned with the company s digital transformation goals. Emphasise improvements that leverage data analytics. • Partner with project managers and the broader IT team to plan and execute projects delivering enhancements to the SCM and EAM functionalities. • Ensure that the IT team remains the partner of choice for the business by delivering solutions that meet requirements and by communicating proactively. • Work closely with the business and ERP Manager to design ERP solutions supporting business system development. • Plan, monitor, and control any IT enhancements resulting from analysis activities in the SCM/EAM area. • Develop fit-for-purpose IT recommendations that accurately reflect business needs. • Perform comprehensive requirements gathering including eliciting requirements via workshops or interviews with end users like warehouse managers, procurement officers, maintenance planners, etc. Proactively remove roadblocks by clarifying requirements or facilitating decisions with business stakeholders. • Lead assigned project resources and coordinate with the business to ensure high-quality deliverables that have lasting benefits. • Liaise with IT Infrastructure and Support teams to make sure proposed solutions are technically feasible. • Analyze existing SAP and Maximo environments and propose system enhancements related to supply chain and maintenance processes. • Ensure timely resolution of ERP (SAP/Maximo) incidents and service requests related to SCM and EAM. Serve as a higher level support to resolve complex functional issues, coordinating with technical teams or external support as needed. • Implement minor enhancements or updates (e.g., new material codes) following change control procedures to ensure reliability of the ERP environment. • Guarantee that the SAP and related EAM systems remain up-to-date and reliable. • Collaborate with stakeholders to implement larger projects (like an upgrade of Maximo, or deployment of a new inventory scanning system). Serve as the IT point of contact with vendors for these systems, troubleshoot problems during implementation, and coordinate any vendor support needed for resolution. • Adhere to the ERP software development lifecycle and the organisation s change control and compliance procedures for all development activities. • Coordinate cutover activities for any major changes in SCM/EAM systems, such as switching to a new procurement module or performing a data migration for equipment records. • After go-live, manage support for ERP systems by establishing proper support procedures, knowledge transfer to the support team, and being available as an escalation point for any post-implementation issues in the SCM/EAM domain. • Maintain an up-to-date knowledge of SAP capabilities and of the Maximo EAM system s capabilities. • Support the expansion of ERP capabilities in SCM/EAM. • Develop ad-hoc reports or coordinate the development of such reports using SAP tools or Maximo reporting tools to meet emerging information needs from supply chain or maintenance teams. • Provide cross-functional support as needed. • Firmly understand the threat of cyber attacks in IT and OT environments and incorporate this understanding into daily responsibilities. Professional Skills and Experience • Experience as an IT business analyst or similar role in an upstream oil & gas industry (or comparable heavy industry) is strongly preferred, with specific experience around Supply Chain or Maintenance processes. • Proven ability to provide day-to-day operational support for Supply Chain/Procurement and Maintenance functions within an SAP environment (or a similar ERP). • Experience in the development, administration, configuration, and technical support of SAP particularly in areas such as procurement (purchasing, inventory, logistics) and maintenance. Experience with integration between SAP and Maximo or other EAM systems is a plus. • Solid experience and expertise in SAP modules related to this role: for example, extensive know-how in SAP MM and PM configuration. Additional experience with SAP modules like QM (quality management) or SD/LE (sales distribution / logistics execution) is useful if it interfaces with SCM processes. • Expertise in Maximo (IBM Maximo Asset Management) and EAM software - asset information, maintenance workflows, and how it can interface or integrate with ERP systems like SAP. • Demonstrated skill in bridging the gap between technical details and business requirements ability to explain SAP/Maximo capabilities to maintenance managers or procurement leads in an understandable way, and conversely to interpret business needs into system terms for developers. • A track record of driving process improvements for example, implementing an automated stock replenishment process (MRP) successfully or reducing downtime by enhancing maintenance planning in the system. • Good understanding of data analytics related to SCM/EAM e.g., able to help produce reports on inventory turnover, vendor performance, maintenance backlog, etc. • Excellent communication and teamwork skills. This role requires constant interaction with end users (warehouse staff, buyers, engineers) and coordination with other IT specialists (ERP colleagues, infrastructure), so being approachable and clear is key. • Experience with the formalities of IT change management writing functional specifications, working with ABAP developers, performing unit tests, managing transports in SAP, etc., ensuring minimal disruption to business during changes. • Adaptability and continuous learning mindset to keep up with changes in ERP/EAM technology (like new SAP S/4HANA features in supply chain, or new versions of Maximo) and in industry practices (like lean inventory management, predictive maintenance trends). Qualifications and Certifications • Bachelor s or Master s degree in Information Technology, Computer Science, Engineering (such as Industrial or Mechanical Engineering), Project Management or a related field. A background that blends IT knowledge with understanding of industrial operations is ideal. • Certification in Enterprise Resource Planning systems, specifically SAP, is preferred. For example, SAP Certified Application Associate in Procurement (MM) or in Maintenance (PM), or a Maximo certification for implementation or support. • Project Management certification or training (like PMP, Prince2, or Agile methodologies) can be beneficial as it indicates ability to lead and organize enhancement projects. • Evidence of formal training in SAP relevant to this role (such as SAP Academy courses for MM/PM or supply chain modules) or in Maximo. If certified as a SAP support consultant or similar, that would be a plus. • Any additional certifications like APICS CPIM (Certified in Production and Inventory Management) or CMRP (Certified Maintenance & Reliability Professional) might be considered a bonus, as they demonstrate depth in the supply chain or maintenance domain, though not a strict requirement.

Research Analyst PSB Insights: Position: Full-time (40 hours per week) Location: London (minimum of three days a week in Central London office) Salary: from £29,000 Applicants must be eligible to work in the UK, or already be working in the UK. About PSB PSB Insights is a global research consultancy. Our mission: to bring decisions out of the dark for our clients. Our approach: disruptive methodologies, smarter working models, and a relentless pursuit of better decision-making. At PSB, research is a means to an end. We are focused on what our clients care about: Data-driven decisions. Breakthrough strategies. Stronger outcomes. We are a passionate team of 70 researchers, data-scientists, strategists, and storytellers who believe in the power of understanding to shape a better future. We hire critical thinkers. If you have a thirst to grow, and to learn from some of the best, read on. About the role PSB is seeking intellectually curious Research Analysts with a passion for uncovering the "why" behind human behaviours. For people who are willing to get creative, and push boundaries. This role offers a unique opportunity to contribute to a wide range of research projects, spanning methodologies and industries. In this role, you will be integral to the project lifecycle, from questionnaire design and data analysis to report creation and presentation. If you are a detail-oriented individual with strong analytical skills and a desire to make a real impact, we encourage you to apply. What you'll do: Contribute to research projects including audience exploration and segmentation, market sizing, brand positioning and tracking, creative development and testing, and communication strategy and messaging Conduct quantitative analyses and demonstrate proficiency in working with data Provide logistical support for fielding quantitative and qualitative research projects Assist in creating client deliverables including reports and presentations, incorporating data analysis, charts, and compelling narratives Ensure data quality through rigorous testing and quality control procedures Provide input on questionnaire and discussion guide design and recommend methodological approaches Support client development and marketing efforts of senior colleagues Who you are: A strong academic performer (university degree or equivalent) Intellectually curious, creative, and detail-oriented Passionate about brands, campaigns and / or politics Keen interest (and preferably some experience) in research and strategy An excellent communicator (verbal and written) Highly organised with strong time management skills; able to multi-task across different projects and meet deadlines effectively Proficient in Microsoft Excel, PowerPoint, and Word; SPSS or other statistical software is a plus but not essential Able to work autonomously AND as part of a high performing team Keen to be part of a high velocity, entrepreneurial culture where you co-create innovative solutions to get the job done Passionate about working as part of a diverse team, and collaborating to make your work stronger Why you'll want to be at PSB: Opportunity to work for a boutique consultancy and thought leaders focused on driving real change for clients Opportunity for travel and international experience as you grow and succeed in the role (the London Team works with clients across Europe, Middle East and Africa) Competitive salary 25 days of annual leave (plus day for your birthday, plus the last Friday of every quarter, plus Bank Holidays) Options for private medical, dental, and travel insurances Pension scheme with healthy company match How to apply: To apply please complete the application form and upload it to no later than Friday 17th April 2026. CVs will not be accepted Please note that for the first review of applications, applicant information including names, educational institutions, and educational dates will be blinded Interviews: Shortlisted candidates will be invited to our central London office to complete a timed exercise and interview in front of a panel. If you require reasonable adjustments for your interview (e.g. adapted equipment, changes to work environment) please let us know in advance