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If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number / with the subject line: "Application Support Request". Role: Sprinklr Implementation consultant Location: Nottingham Mode of Working: Onsite Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Are you looking for an opportunity to work at the forefront of customer experience technology? We have an exciting role for you - Sprinklr Implementation consultant. The Role As a Sprinklr Implementation Consultant you will work on solutions ensuring seamless integration with existing systems and processes. In this role you will collaborate closely with stakeholders to design and deliver tailored customer service solutions that drive business outcomes and elevate the overall customer experience. By leveraging your analytical skills, you will identify areas for process improvement and implement efficient, scalable solutions to optimize customer service operations. Your Profile Proficiency in implementing enterprise SaaS based Social Relationship Platform, to serve as the infrastructure. Experience in enterprise software deployment management and implementation including Sprinklr CCaaS. Proficiency in scripting and coding with HTML, JavaScript, SQL and CSS. Knowledge of web usability best practices, website navigation design and flow, content classification, and content management methods and systems. Ability to configure Sprinklr changes of high quality in line with Business requirements. Knowledge of various Sprinklr modules e.g. Social Media Management, Messaging, Email Management, Voice Channel, Omnichannel Routing, Analytics and Reporting, and Agent Desktop. Proven experience in implementation of architectures integrating Sprinklr with other systems in the Marketing Cloud. Working experience and interest in social media technology. Good knowledge of social media platforms e.g. Twitter, Facebook, YouTube and Instagram. Strong interest in solving client challenges and a consistent focus on delivering exceptional customer value. Proven Experience in Adobe Design Suite CS4 or CS5 (Photoshop, InDesign, Illustrator, Dreamweaver, Flash). Experience with Social Engagement across multiple accounts and channels (Facebook, Twitter, LinkedIn, YouTube, Flickr, Foursquare, Slide-share, and Blogs). Previous experience with assignment workflows, and content management including sourcing, curation and multi-channel publishing. Background in Social Audience Management, including influence and engagement scoring. Skilled in Social Analytics providing granular level channel, campaign reporting and insights. Working experience with Social Integration enabling connections with existing enterprise transactional and reporting systems. Background in end user training. Skilled in effective delivery management and communicating with stakeholders. Experience in proactive proposals working with internal Pre Sales teams to win new business. Working experience in growing existing accounts including scope projects and crafting implementation proposals. Ability to analyze requirements with the project sponsor or BU representative to determine the strategy for the proposal and evaluate feasibility. Good understanding of different architectures and familiar with multi-instance, multi-server environments. Strong knowledge of Sprinklr Modern Care's administrative features, including user management, role-based access control, and customization. Ability to manage implementation projects, including project planning, timeline management, and resource allocation. Ability to analyze business processes and identify areas for improvement, with understanding of customer service operations and industry-standard frameworks. Your responsibilities: Configure and implement Sprinklr Modern Care solutions for the client. Analyze business requirements and design solutions to meet client needs. Collaborate with cross-functional teams to ensure successful project delivery. Provide technical support and training to clients. Develop and maintain technical documentation. Identify areas for process improvement and implement efficient solutions. Manage and prioritize multiple projects simultaneously. Communicate technical information to non-technical stakeholders. Troubleshoot technical issues and resolve problems. Map Sprinklr functionality to establish the success criteria for implementations. Co-ordinate with third party vendors, providers and support. Meeting project objectives within quality, time, and budget targets. Managing risks associated with the project and serving as a point of contact. Establish measurable criteria concerning deliverability, performance, maintenance, design and costs. Stay up to date with the latest Sprinklr Modern Care features and best practices. Essential skills/knowledge/experience: Experience in implementation and configuration of customer service software solutions. Strong knowledge of Sprinklr Modern Care's technical components and administrative features. Experience in integrating customer service platforms with external systems (e.g., CRM, ticketing systems). Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Experience with Agile project management methodologies. Strong technical documentation skills. Ability to troubleshoot technical issues and resolve problems. Bachelor's degree in Computer Science, Information Technology, or related field. Proficiency in configuring Sprinklr Modern Care's/ CCaas including data ingestion, workflow automation, and reporting. Experience with integrating Sprinklr Modern Care with external systems, including CRM systems, ticketing systems, and custom applications. Desirable skills/knowledge/experience: Experience with UK retail industry and customer service operations. Fluency in social media platforms and direct experience working with social media management software. Knowledge of industry-standard frameworks (e.g., Contact center, ITIL). Certification in Sprinklr Modern Care or related technologies. Experience with data analytics and reporting tools. Familiarity with cloud-based technologies and software-as-a-service (SaaS) solutions. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: "Adjustment Request" or call TCS London Office / to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. . click apply for full job details

We have a fabulous opportunity for an experienced Cruise Sales & Operations Manager to join a leading Tour Operator, as they further develop their cruise offering and launch their Cruise website. The successful candidate will oversee all aspects of cruise within the business, from commercial to some operational focus and a key aspect will be launching our client's cruise website. Our client s ideal candidate will bring operational / commercial / managerial experience from the cruise sector and will be keen to take on a newly created role, in which they'll really be able to add their own stamp! In return, they can offer a competitive salary up to £45k, travel industry incentives and excellent benefits, so if this role is of interest to you, please press the apply online button now. Please note - this role can be Birmingham / Peterborough / hybrid based. Role of Cruise Sales & Operations Manager: Oversee the upcoming launch of a bookable website. Manage commercial relationships with our client's top performing cruise lines and agents. Foster a positive and thriving environment between our client and cruise lines. Monitor and manage sales targets and margin improvement Build product relevant to promotion and target market and recommend pricing relevant to channel Work with the Cruise Product Executives, supporting the business with future marketing plans and offers for the trade. Skills required for the role: Customer Focus Demonstrate a strong focus on customer service and exceeding expectations Leadership Ability to lead and motivate a large, diverse team Crisis Management Calm under pressure with the ability to handle unexpected situations Organisational Skills Exceptional time management, scheduling, and multi-tasking abilities If you re interested in learning more about this Cruise Sales & Operations Manager role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions for the best Travel jobs, Multilingual jobs and Contact Centre jobs

We have a fabulous opportunity for an experienced Cruise Sales & Operations Manager to join a leading Tour Operator, as they further develop their cruise offering and launch their Cruise website. The successful candidate will oversee all aspects of cruise within the business, from commercial to some operational focus and a key aspect will be launching our client's cruise website. Our client s ideal candidate will bring operational / commercial / managerial experience from the cruise sector and will be keen to take on a newly created role, in which they'll really be able to add their own stamp! In return, they can offer a competitive salary up to £45k, travel industry incentives and excellent benefits, so if this role is of interest to you, please press the apply online button now. Please note - this role can be Birmingham / Peterborough / hybrid based. Role of Cruise Sales & Operations Manager: Oversee the upcoming launch of a bookable website. Manage commercial relationships with our client's top performing cruise lines and agents. Foster a positive and thriving environment between our client and cruise lines. Monitor and manage sales targets and margin improvement Build product relevant to promotion and target market and recommend pricing relevant to channel Work with the Cruise Product Executives, supporting the business with future marketing plans and offers for the trade. Skills required for the role: Customer Focus Demonstrate a strong focus on customer service and exceeding expectations Leadership Ability to lead and motivate a large, diverse team Crisis Management Calm under pressure with the ability to handle unexpected situations Organisational Skills Exceptional time management, scheduling, and multi-tasking abilities If you re interested in learning more about this Cruise Sales & Operations Manager role, please press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions for the best Travel jobs, Multilingual jobs and Contact Centre jobs.

Spicerhaart beliefs: When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers. What is on offer to you? Basic Salary £24,000 per year Complete on target earnings of £25,000 per year Main purpose of the role: To liaise with and deliver a range of services and products to a high standard. To be the initial point of contact for new instructions from clients. To ensure services and products are completed in a timely and efficient manner. Activities / Main Duties: Consistently achieve targets and goals set for the production and completion of summary packs and other services requested by clients. Confidently deal with clients customers when arranging estate agent and other property professionals' visits. Take an active role in your team to drive and deliver success, always pushing for consistently high service standards and performance. Provide reports & recommendations along with supporting evidence where necessary to achieve objectives and goals. Recommend solutions to problems and communicate these in a timely and professional manner. Respond to emails/written communications within required time frames, ensuring all written communication is clear, concise and grammatically correct. Ensure I.T systems are maintained with accurate detailed information, documents stored & maintained correctly and all communications are recorded in a clear & concise manner to give a good audit trail. Ensuring at all times that we adhere to and meet the service standards and service levels that our clients expect on a client specific basis. Liaise with external parties and suppliers to provide third party services including RICS valuations, contractor and other reports as required. Work closely with the Part Exchange & Group Clients' sales team to ensure good communication with regards to workload, turn-around time and any client specific challenges. Manage own workload but as part of a team and complete required actions through the effective use of our bespoke operating platform SAMS. Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light. Attend all training sessions & meetings as and when required, putting outcome & actions into practice without delay. Study and review all company policies to ensure your knowledge remains current and you have completed tests within timeframes set. Participate in ad-hoc projects as and when required by your colleagues and management team. Prioritise work, chase agents and other stakeholders to ensure all reports, paperwork and other actions are completed in line with Service Level Agreements. Ability to support other areas of the Division with minimal supervision or support when requested. Conduct own research into property values, sense check agent reports and add own recommendations and findings to summary and other reports to ensure a high standard is maintained. Ability to "challenge" and discuss completed reports as supplied by agents and others. The finer details To be eligible to proceed in our recruitment process, you will need: 1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) 2. We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need 1. Proof of Address 2. National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise

About MARQ Labs MARQ Labs is the brand owner and creator of some of the world's most popular beauty brands including b.tan, b.fresh, Lee Stafford, Mine Tan Body Skin and Imbue. We are a rapidly growing, forward-thinking global business at the forefront of haircare, beauty and personal care. Born in Australia and now headquartered in Nashville, Tennessee we have offices in Melbourne, Belfast, Bracknell and Amsterdam. Our vision is to make the world more beautiful, one bottle at a time. Our brands are stocked in some of the world's leading retailers including Ulta, Walmart, Target, Boots, DM, Rossmann, and Woolworths, just to name a few. We pride ourselves on our innovation in the beauty industry. Want to join us on our passion-fueled journey? Learn more about the career below. About the Role We're looking for a Senior International Business Development Manager to drive global growth by leading our distributor network, expanding into key markets, and maximizing sales performance. This is a high-impact, commercial role perfect for someone who thrives on building strong partnerships and delivering results across international markets. You'll manage top distributors, launch new products, and develop go-to-market strategies that boost brand performance. You'll also play a key role in forecasting, budgeting, and working cross-functionally with Sales, Marketing, and Operations. Job Summary: The primary focus of this position is to drive new product sales into the assigned channels and ensure the customers are supported to achieve the budgeted sales. Reports to: Commercial Director - EMEA Compensation: £60,000.00 - £65,000.00 Annually Duties/Responsibilities: Sales: Drive sales and profit targets through effective distributor management Motivate, challenge, and support distributors to maximize sales and profit growth Evaluate existing and potential new distributor performance Work closely with distributors and sales agents to develop specific retailer plans annually Document and account for funded marketing activities Business Development: Develop distribution and go to market strategies and plans globally Identify and appoint top distribution partners in key markets Oversee launches of new SKUs and brands from our portfolio Analyze sales and brand performance to drive further profitable growth Keep management informed of relevant market intelligence Feedback on market specific challenges for products in development and offer solutions Finance/Operations: Manage all aspects of Customer P&L, including marketing investments Input monthly demand forecasting and liaise with Export Customer Service and Logistics to ensure timely order fulfilment Prepare profit forecasts, sales and A&P budgets per distributor, and conduct quarterly reviews Track territory/distributor/retailer forecasts to ensure sales align with targets Minimum Qualifications, Skills & Previous Experience: Eligibility to work in the UK A minimum of five (5) years of experience in international business development, export account management, or global B2B sales within the FMCG, beauty, or hair-care industries Proven experience in developing new markets and working with distributors, wholesalers, and retail partners Experience with multi-channel distribution (FDM, retail, e-commerce) is desirable Bachelor's degree in business, Marketing or a related field; a qualification in a beauty-related discipline is a plus Strong marketing and brand-building knowledge, including familiarity with marketing analytics tools and stock management systems Good aptitude in analyzing issues, interpreting market data, and proposing commercially sound solutions Excellent interpersonal skills and a proven ability to create and maintain strong business relationships Strong communication (written and oral) and presentation skills Highly organized, results-oriented, and capable of managing multiple projects simultaneously Proficient in Microsoft Office; experience using CRM platforms such as Salesforce Fluency in English; additional languages are a bonus Self-starter with an international mindset and cultural sensitivity Physical Requirements: Prolonged periods sitting at a desk and working on a computer Must be able to lift to 15 pounds at a time Equal Opportunity Statement Marq Labs is committed to providing a workplace free from discrimination or harassment. We expect every member of the Marq Labs' community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Certain Advantage is hiring for a temp to perm Customer Service Agent for a client in Huyton, Liverpool. My client is looking for a Customer Service Advisor to join a fast-paced and dynamic team. Job Title: Customer Service Advisor Location: Huyton, Liverpool (Office-Based) Salary: £25,000 - £26,000 per annum (DOE) + Bonus Contract: Temp to Perm Hours: Monday to Friday, 9:00am - 5:00pm (37.5 hours per week) About the Role: This is a temp-to-perm opportunity offering stability and the potential for career progression. The role involves a 50/50 split between inbound/outbound calls and email communications , handling a wide range of customer enquiries and providing excellent service. This position is ideal for someone with previous telephone or customer service or call centre experience , who thrives in a fast-paced environment and enjoys being part of a supportive team. Key Responsibilities: Handle a high volume of incoming calls and email enquiries from customers efficiently and professionally Provide accurate information, resolve queries, and ensure customer satisfaction Record and update customer details and interactions using internal systems - CRM Identify and pass potential sales opportunities or leads to the sales team Maintain high service standards and meet daily service level targets Work collaboratively with team members to support business objectives Deliver a positive customer experience at every touchpoint Ensure progress chasing and CRM Management Requirements: Previous experience in a customer service, telephone-based or call centre roles are essential Growth mindset - the business is growing - someone who wants to be part of the journey as they expand Solutions focused and customer centric The customer at the heart of all interactions Team player who can pivot and support the team when needed. Excellent communication skills, both verbal and written Confident using IT systems and managing customer databases Strong attention to detail and organisational skills Ability to manage workload effectively in a busy, fast-paced environment Proactive, reliable, and has to ability to go from reactive to proactive What's in it for you? Competitive salary with a team performance-related bonus Full-time, stable position with growing business that can offer progression Office-based role with a friendly, professional team Opportunity to gain further experience and develop your customer service skills Working with Certain Advantage We go the extra mile to find the best people for the job. If you're hunting for a role where you can make an impact and grow your career, we'll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn't for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues? If you're ready for a new opportunity with a $9 billion leader that can provide you with stability and exciting challenges, we'd love to hear from you. The Role at a Glance: Customer Service / Sales Support Exec Caerphilly Office Based 3 Days Per Week / Hybrid Working Competitive Market Salary Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme, Discounted Private Health and More Permanent - Full Time - 35 Hours Per Week Company: Global Distributor of chemicals & ingredients used in everyday products Culture: Work with real purpose. Grow how you want to. Be who you are Your skills / background: Customer Service, Client Relations, Internal and External Communication, IT Literate, Microsoft Office, CRM Software, Export Trade. As a Customer Service / Sales Support Exec, you will be the first point of contact for our customers and a vital part of our fantastic Customer Service team. As the face of our business, you play a key role in building loyalty and trust. What your day might look like: •Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts •Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business •Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools •Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs •Understanding, prioritising and escalating our customers' issues and following through to resolution •Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently About you: •You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP. •A basic understanding of Export Trade would be an advantage. •You delight in investigating customer problems, getting to the root cause and putting them right. •You are friendly, organised and resilient. Who we are: With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical & specialty product distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems. We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing. We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law. Our Values: + Serious about safety + We do what we say + Where people matter + Valuable to others + Together we win Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days. Your Background / Previous Roles May Include: Customer Support Representative, Customer Care Agent, Customer Relations Specialist, Customer Support, Client Support Representative, Customer Assistance Representative, Customer Solutions Representative, Customer Service Associate, Client Support Specialist, Customer Service Advisor, Client Relations. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. Apply for this Job Full Name: Email: Phone Number: Upload a CV: Cover Note: OR upload your Cover Note: Other Attachments (e.g. design portfolio) Attachments 20Mb max size total (combined) We take your privacy seriously and will only use your personal information to administer your application. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

A growing Microsoft Partner Consultancy are looking for a passionate Copilot Studio Consultant join their impressive team. The role is home-based, with some element of travel to client sites when required, and to company conferences and events. For this reason, they're able to consider candidates across the UK. This role sits within their specialist AI Practice - focused on providing cutting-edge solutions for their clients using the latest AI technologies in an agile way. This is a truly end-to-end role, where you'll engage directly with clients to uncover AI use-cases, create and deliver compelling Copilot Studio proposals, design and deploy these solutions, and provide end-user training and support. It requires previous experience implementing Copilot Studio solutions e.g. Custom AI Agents. This role would be well-suited to a Copilot Studio enthusiast, who is truly excited about the value it can bring - and enjoys getting others excited about this too! You'll be encouraged to stay up-to-date with the latest advancements in Microsoft's AI technology, and incorporate this into client interactions wherever possible. There is potential for leadership opportunities in the future, if client demand for AI services continues to grow, making this a really exciting prospect for the right person. As a Microsoft Partner, this company are committed to supporting you through your Microsoft Certifications with a huge emphasis on personal and professional development! Requirements: Previous experience in a Technical Pre-Sales or Technical Consultant role Experience working with Microsoft Copilot Studio and AI Agents A desire to keep up-to-date with the latest advancements in the AI space Strong communication, stakeholder management and problem-solving skills Benefits: Salary of up to 60,000 depending upon experience Bonus up to 10% Pension - 5% matched 25 days holiday Home working allowance Enhanced parental pay and leave And much more! Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at (url removed)

Sr. Applied Scientist, Generative AI Innovation Center Job ID: Amazon Web Services Korea LLC Are you looking to work at the forefront of Machine Learning and AI? Would you be excited to apply Generative AI algorithms to solve real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational business opportunities. This is a team of strategists, scientists, engineers, and architects working step-by-step with customers to build bespoke solutions that harness the power of generative AI. The team helps customers imagine and scope the use cases that will create the greatest value for their businesses, define paths to navigate technical or business challenges, develop proof-of-concepts, and make plans for launching solutions at scale. The GenAI Innovation Center team provides guidance on best practices for applying generative AI responsibly and cost efficiently. You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We're looking for Sr. Applied Scientists capable of using GenAI and other techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems. Key job responsibilities As an Applied Scientist, you will • Collaborate with AI/ML scientists and architects to research, design, develop, and evaluate generative AI solutions to address real-world challenges • Interact with customers directly to understand their business problems, aid them in implementation of generative AI solutions, brief customers and guide them on adoption patterns and paths to production • Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholder • Provide customer and market feedback to product and engineering teams to help define product direction A day in the life This is a customer facing role. You will be required to travel to client locations and deliver professional services as needed. About the team Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The Professional Services team is part of Global Services. AWS 영업, 마케팅 및 글로벌 서비스 (SMGS) 는 크고 빠르게 성장하는, 공공 부문에서 엔터프라이즈에 이르기까지 고객의 성장을 돕는 역할을 합니다. AWS 글로벌 지원 팀은 글로벌 기업과 교류하며 고객의 성공을 돕습니다. 또한 AWS Support는 AWS 서비스를 기반으로 미션 크리티컬 애플리케이션을 구축하는 전 세계 고객 목록과도 파트너 관계를 맺고 있습니다. 프로페셔널 서비스팀은 AWS 내 글로벌 서비스팀에 소속되어 있습니다. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. 다양성 AWS는 다양한 경험을 중요하게 생각합니다. JD에 나와 있는 자격 및 기술을 모두 충족하지 못하더라도 지원자가 지원하도록 권장합니다. 경력을 이제 막 시작하였거나, 전통적인 경력을 쌓지 않았거나, 조금 다른 경험을 쌓았다고, 지원을 중단하실 필요는 없습니다. AWS를 선택해야 하는 이유 아마존 웹 서비스 (AWS) 는 세계에서 가장 포괄적이고 널리 채택된 클라우드 플랫폼입니다.우리는 클라우드 컴퓨팅 시장을 개척했으며 혁신을 멈추지 않았습니다. 이것이 바로 가장 성공적인 스타트업부터 Global 500 기업에 이르는 고객이 AWS의 제품 및 서비스 제품군을 신뢰하는 이유입니다. 일과 삶의 균형 우리는 일과 삶의 조화를 중요하게 생각합니다.직장에서의 성공을 위해 가정에서의 희생을 감수해서는 안 됩니다. 그렇기 때문에 유연한 근무 시간과 근무 방식이 우리 문화의 일부입니다.직장과 가정에서 지지받는다고 느낄 때 클라우드로는 달성할 수 없는 것이 없습니다. 포용적인 팀 문화 AWS에서는 배우고 호기심을 갖는 것이 우리의 본능입니다.직원이 주도하는 어피니티 그룹은 서로 다른 점을 자랑스럽게 여길 수 있는 포용의 문화를 조성합니다.인종 및 민족에 관한 대화 (CORE) 및 AmazeCon (성별 다양성) 컨퍼런스를 포함하여 진행 중인 이벤트와 학습 경험은 우리가 우리의 독창성을 받아들일 수 있도록 영감을 줍니다. 멘토십 및 경력 개발 우리는 세계 최고의 고용주가 되기 위해 노력하면서 지속적으로 성과 기준을 높이고 있습니다.그렇기 때문에 더 다재다능한 전문가로 발전하는 데 도움이 되는 지식 공유, 멘토십 및 기타 경력 개발 리소스를 찾을 수 있습니다. 일과 삶의 균형 우리는 일과 삶의 조화를 중요하게 생각합니다.직장에서의 성공을 위해 가정에서의 희생을 감수해서는 절대 안 됩니다. 이것이 바로 우리가 근무 문화의 일환으로 유연성을 추구하기 위해 노력하는 이유입니다.직장과 가정에서 지지받는다고 느낄 때 클라우드로는 달성할 수 없는 것이 없습니다. BASIC QUALIFICATIONS - PhD degree in computer science, engineering, mathematics, operations research, or in a highly quantitative field plus 5 years of relevant experience, OR Masters degree plus 10 years of relevant work experience - 5+ years of hands on experience with Python to build, train, and evaluate models - experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing - experience with design, development, and optimization of generative AI solutions, algorithms, or technologies - Experience in patents or publications at top-tier peer-reviewed conferences or journals PREFERRED QUALIFICATIONS - Experience with the design, deployment, evaluation, and optimization of Large Language Model (LLM)-powered agents, tools, and orchestration approaches, including the development of high-quality prompts and templates to guide the behavior and responses of LLMs. - experience with open source frameworks for building applications powered by LLMs like LangChain, LlamaIndex, and/ or similar tools - Experience building generative AI applications on AWS using services such as Amazon Bedrock and Amazon SageMaker - Strong communication skills, with attention to detail and ability to convey rigorous technical concepts and considerations to non-experts - Scientific thinking and the ability to invent, a track record of thought leadership and contributions that have advanced the field. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: June 13, 2025 (Updated 3 days ago) Posted: May 19, 2025 (Updated 29 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

A growing Microsoft Partner Consultancy are looking for a passionate Copilot Studio Consultant join their impressive team. The role is home-based, with some element of travel to client sites when required, and to company conferences and events. For this reason, they're able to consider candidates across the UK. This role sits within their specialist AI Practice - focused on providing cutting-edge solutions for their clients using the latest AI technologies in an agile way. This is a truly end-to-end role, where you'll engage directly with clients to uncover AI use-cases, create and deliver compelling Copilot Studio proposals, design and deploy these solutions, and provide end-user training and support. It requires previous experience implementing Copilot Studio solutions e.g. Custom AI Agents. This role would be well-suited to a Copilot Studio enthusiast, who is truly excited about the value it can bring - and enjoys getting others excited about this too! You'll be encouraged to stay up-to-date with the latest advancements in Microsoft's AI technology, and incorporate this into client interactions wherever possible. There is potential for leadership opportunities in the future, if client demand for AI services continues to grow, making this a really exciting prospect for the right person. As a Microsoft Partner, this company are committed to supporting you through your Microsoft Certifications with a huge emphasis on personal and professional development! Requirements: Previous experience in a Technical Pre-Sales or Technical Consultant role Experience working with Microsoft Copilot Studio and AI Agents A desire to keep up-to-date with the latest advancements in the AI space Strong communication, stakeholder management and problem-solving skills Benefits: Salary of up to 60,000 depending upon experience Bonus up to 10% Pension - 5% matched 25 days holiday Home working allowance Enhanced parental pay and leave And much more! Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at (url removed)