Looking for a career where your ambition meets real opportunity?Join Persimmon Homes as a Head of Customer Careand step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of theUK's largest and most establishedhousebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Head of Customer Care, you'll benefit from: 5 housebuilder-Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Health Care Life Cover & Contributory Pension Bonus Employee Benefits Platform- giving you access to high-street discounts, wellbeing support, and more Committed todiversity, inclusion, and empowering your development Committed to diversity, inclusion, and empowering your development What is the role? As Head of Customer Care, you will lead the full Customer Care function within the OperatingCompany - guiding, coaching and developing your team to deliver outstanding service whilefostering and championing a customer-first culture across the business. You'll work closely with senior colleagues in Construction, Sales, and across the regionalleadership team to ensure customer experience is central to every decision made. This is a pivotal leadership role that blends operational rigour with strategic influence. You willbe the voice of the customer in the room - using data, insight, and experience to continuouslyraise standards, drive improvement, and protect the brand reputation. What you'll do as a Head of Customer Care Set the vision for Customer Care in your region - ensuring a clear, customer-centric strategy is embedded across the business. Lead, inspire, and support your team - including Office Managers, Field Operations Managers, Coordinators, and Maintenance Operatives - to deliver a high-quality, consistent aftercare experience. Own and drive performance against service level agreements (SLAs), ensuring every customer query or issue is managed promptly, professionally, and empathetically. Oversee all customer complaints, with direct accountability for Stage 1 complaints and a hands-on approach to resolving complex or high-profile cases. Embed strong governance and compliance, ensuring all systems, processes and reporting standards are followed across the team. Deliver information and insight to drive continuous improvement - providing regular, accurate data to support customer-focused decision making at leadership level. Collaborate across functions, maintaining excellent relationships with Construction, Sales, and Commercial teams to ensure issues are resolved quickly and root causes are addressed. Champion NHBC survey results, setting expectations, tracking progress and driving actions that contribute to improved customer satisfaction scores. Oversee and monitor key activities aligned to our Customer Care Timeline, ensuring full compliance with the New Homes Quality Code. Use this insight to highlight both successes and areas for improvement across the business. Champion and support a culture of customer service excellence, driving performance towards our stretch targets. With our HBF 5-star status as the benchmark, ensure continuous improvement remains at the heart of everything we do. Ensure health & safety standards are upheld at every touchpoint, promoting a safe and respectful approach to work in customers' homes and across the team. What experience do I need? Have a proven track record of leading high-performing customer care teams or similar customer-centric operations. Be an excellent communicator - clear, empathetic and calm under pressure - with strong influencing skills at all levels. Be naturally customer-obsessed, with a deep understanding of what great service looks like and how to deliver it in a complex, fast-paced environment. Be highly organised, with a strong grasp of governance, cost control, and service delivery processes. Have good data literacy and be confident using Microsoft Office (including Excel and PowerPoint) and business systems to extract insight and drive decision making. Be collaborative and commercially aware, with a mindset for continuous improvement and cross-functional problem solving. A full UK driving licence and access to a vehicle is preferred, given the need for occasional site and regional travel.
Aug 24, 2026
Full time
Looking for a career where your ambition meets real opportunity?Join Persimmon Homes as a Head of Customer Careand step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of theUK's largest and most establishedhousebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Head of Customer Care, you'll benefit from: 5 housebuilder-Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Health Care Life Cover & Contributory Pension Bonus Employee Benefits Platform- giving you access to high-street discounts, wellbeing support, and more Committed todiversity, inclusion, and empowering your development Committed to diversity, inclusion, and empowering your development What is the role? As Head of Customer Care, you will lead the full Customer Care function within the OperatingCompany - guiding, coaching and developing your team to deliver outstanding service whilefostering and championing a customer-first culture across the business. You'll work closely with senior colleagues in Construction, Sales, and across the regionalleadership team to ensure customer experience is central to every decision made. This is a pivotal leadership role that blends operational rigour with strategic influence. You willbe the voice of the customer in the room - using data, insight, and experience to continuouslyraise standards, drive improvement, and protect the brand reputation. What you'll do as a Head of Customer Care Set the vision for Customer Care in your region - ensuring a clear, customer-centric strategy is embedded across the business. Lead, inspire, and support your team - including Office Managers, Field Operations Managers, Coordinators, and Maintenance Operatives - to deliver a high-quality, consistent aftercare experience. Own and drive performance against service level agreements (SLAs), ensuring every customer query or issue is managed promptly, professionally, and empathetically. Oversee all customer complaints, with direct accountability for Stage 1 complaints and a hands-on approach to resolving complex or high-profile cases. Embed strong governance and compliance, ensuring all systems, processes and reporting standards are followed across the team. Deliver information and insight to drive continuous improvement - providing regular, accurate data to support customer-focused decision making at leadership level. Collaborate across functions, maintaining excellent relationships with Construction, Sales, and Commercial teams to ensure issues are resolved quickly and root causes are addressed. Champion NHBC survey results, setting expectations, tracking progress and driving actions that contribute to improved customer satisfaction scores. Oversee and monitor key activities aligned to our Customer Care Timeline, ensuring full compliance with the New Homes Quality Code. Use this insight to highlight both successes and areas for improvement across the business. Champion and support a culture of customer service excellence, driving performance towards our stretch targets. With our HBF 5-star status as the benchmark, ensure continuous improvement remains at the heart of everything we do. Ensure health & safety standards are upheld at every touchpoint, promoting a safe and respectful approach to work in customers' homes and across the team. What experience do I need? Have a proven track record of leading high-performing customer care teams or similar customer-centric operations. Be an excellent communicator - clear, empathetic and calm under pressure - with strong influencing skills at all levels. Be naturally customer-obsessed, with a deep understanding of what great service looks like and how to deliver it in a complex, fast-paced environment. Be highly organised, with a strong grasp of governance, cost control, and service delivery processes. Have good data literacy and be confident using Microsoft Office (including Excel and PowerPoint) and business systems to extract insight and drive decision making. Be collaborative and commercially aware, with a mindset for continuous improvement and cross-functional problem solving. A full UK driving licence and access to a vehicle is preferred, given the need for occasional site and regional travel.
Job Description Provide expert financial strategy and insight to shape our services and build a fairer borough As a Finance Manager at the Royal Borough of Kensington and Chelsea, you'll play a vital role in shaping how we deliver services and invest in our community. You'll combine strategic thinking with hands-on financial management, helping senior leaders make informed, evidence-based decisions that ensure value for money and support our residents. What you'll be doing You'll act as a trusted partner to School Governors, Senior Schools leaders and Heads of Service, providing high-level financial insight and guidance across your designated service area. Your expertise will help turn strategic priorities into deliverable financial plans, aligning resources with the Council's vision and ensuring strong financial governance. You'll play a leading role in the school's annual budgeting, monitoring and financial planning process. Working closely with business partners, you'll support them in identifying savings opportunities, growth pressures and investment priorities - all grounded in robust analysis and evidence. A key focus of this role is a unique opportunity to deepen your business partnering and financial expertise within a dynamic and complex environment. Managing maintained school's finances that directly affect the delivery of services to children in the borough, while navigating a high level of stakeholders, grant funding and reporting. You'll also provide practical, strategic support to schools and stakeholders on all relevant initiatives, from understanding new grant funding, balancing school's budgets, auditing reporting, developing new processes - ensuring that children and finance sit at the heart of decision-making. If you thrive on excellent business partnering, financial accuracy and supporting our communities, this is the role for you. You'll take ownership of budget monitoring, forecasting and year-end reporting, ensuring accuracy and accountability. That means proactively identifying risks, managing pressures and recommending solutions. You'll also ensure adherence to financial regulations, lead a small team and may deputise for the Senior Finance Manager when required. For further details, please review the Job Description and Person Specification What you'll bring You'll be a fully CCAB-qualified accountant with significant experience managing large and complex budgets within a local government or school environment. You'll bring a solid understanding of financial frameworks, regulations and budgetary controls, alongside a proven ability to influence and guide senior leaders. Strong analytical and IT skills are essential - you'll be confident using financial systems and advanced Excel or other analytical tools to interpret complex data and provide actionable insights. You'll be a clear and persuasive communicator, capable of presenting complex financial information in a way that inspires confidence and drives decision-making. You'll also have the confidence to challenge and question existing processes where necessary, helping to improve efficiency and effectiveness. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll be joining a high-performing, forward-thinking, passionate finance team that's integral to how the Council operates. As a Finance Manager in the Bi-Borough Children's Services team you will have a particular focus on supporting and ensuring RBKC schools meet their statutory responsibilities. Our Finance team is at the centre of transformation, as part of this team, your voice matters; leading the way in embedding smarter, more transparent ways of working. Team members thrive in a supportive and dynamic environment, where there is a strong emphasis on continuous learning and professional development, innovation and improvement, challenge and a collaborative with a team-oriented approach. We are proud of our fun, diverse and inclusive team culture where all perspectives are valued. This role provides visibility, influence and purpose - it's an excellent platform for future senior leadership positions. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. This role truly reflects the 'We're all in' mindset. As a Finance Manager, you'll get stuck in - whether it's leading on complex budget discussions, guiding senior stakeholders through financial challenges or finding innovative ways to make our services more efficient. Your expertise and persistence will turn challenges into opportunities, ensuring every pound spent delivers real value for our community. Interview Details Interviews will take place week commencing 7th September 2026. Working Style You'll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises. RBKC will consider requests for flexible working at the point of hire. Please discuss any flexibility you may need with us at interview.
Aug 24, 2026
Full time
Job Description Provide expert financial strategy and insight to shape our services and build a fairer borough As a Finance Manager at the Royal Borough of Kensington and Chelsea, you'll play a vital role in shaping how we deliver services and invest in our community. You'll combine strategic thinking with hands-on financial management, helping senior leaders make informed, evidence-based decisions that ensure value for money and support our residents. What you'll be doing You'll act as a trusted partner to School Governors, Senior Schools leaders and Heads of Service, providing high-level financial insight and guidance across your designated service area. Your expertise will help turn strategic priorities into deliverable financial plans, aligning resources with the Council's vision and ensuring strong financial governance. You'll play a leading role in the school's annual budgeting, monitoring and financial planning process. Working closely with business partners, you'll support them in identifying savings opportunities, growth pressures and investment priorities - all grounded in robust analysis and evidence. A key focus of this role is a unique opportunity to deepen your business partnering and financial expertise within a dynamic and complex environment. Managing maintained school's finances that directly affect the delivery of services to children in the borough, while navigating a high level of stakeholders, grant funding and reporting. You'll also provide practical, strategic support to schools and stakeholders on all relevant initiatives, from understanding new grant funding, balancing school's budgets, auditing reporting, developing new processes - ensuring that children and finance sit at the heart of decision-making. If you thrive on excellent business partnering, financial accuracy and supporting our communities, this is the role for you. You'll take ownership of budget monitoring, forecasting and year-end reporting, ensuring accuracy and accountability. That means proactively identifying risks, managing pressures and recommending solutions. You'll also ensure adherence to financial regulations, lead a small team and may deputise for the Senior Finance Manager when required. For further details, please review the Job Description and Person Specification What you'll bring You'll be a fully CCAB-qualified accountant with significant experience managing large and complex budgets within a local government or school environment. You'll bring a solid understanding of financial frameworks, regulations and budgetary controls, alongside a proven ability to influence and guide senior leaders. Strong analytical and IT skills are essential - you'll be confident using financial systems and advanced Excel or other analytical tools to interpret complex data and provide actionable insights. You'll be a clear and persuasive communicator, capable of presenting complex financial information in a way that inspires confidence and drives decision-making. You'll also have the confidence to challenge and question existing processes where necessary, helping to improve efficiency and effectiveness. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll be joining a high-performing, forward-thinking, passionate finance team that's integral to how the Council operates. As a Finance Manager in the Bi-Borough Children's Services team you will have a particular focus on supporting and ensuring RBKC schools meet their statutory responsibilities. Our Finance team is at the centre of transformation, as part of this team, your voice matters; leading the way in embedding smarter, more transparent ways of working. Team members thrive in a supportive and dynamic environment, where there is a strong emphasis on continuous learning and professional development, innovation and improvement, challenge and a collaborative with a team-oriented approach. We are proud of our fun, diverse and inclusive team culture where all perspectives are valued. This role provides visibility, influence and purpose - it's an excellent platform for future senior leadership positions. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. This role truly reflects the 'We're all in' mindset. As a Finance Manager, you'll get stuck in - whether it's leading on complex budget discussions, guiding senior stakeholders through financial challenges or finding innovative ways to make our services more efficient. Your expertise and persistence will turn challenges into opportunities, ensuring every pound spent delivers real value for our community. Interview Details Interviews will take place week commencing 7th September 2026. Working Style You'll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises. RBKC will consider requests for flexible working at the point of hire. Please discuss any flexibility you may need with us at interview.
Lead the launch of one of Birmingham's most exciting new pub destinations. Located in Birmingham city centre, Gas Street Vaults offers a rare opportunity for an experienced hospitality manager to lead a major new pub opening. With a prime canalside location, strong food and drink offer and significant investment planned, this is one of the most exciting General Manager jobs currently available in Birmingham. This is a unique opportunity to take ownership of a major Birmingham hospitality project and help shape it into one of the city's leading pub destinations. Located in the heart of Gas Street Basin, Gas Street Vaults will combine exceptional beer, quality pub food, live music and warm hospitality within one of Birmingham's most iconic waterside locations. Joining before launch, you'll play a key role in building the team, developing the offer and creating an experience that keeps customers coming back. This is far more than simply running a pub. It's an opportunity to help create a flagship Joule's Brewery destination from day one. The Vision A major new canalside pub destination coming to Birmingham in January 2027. Gas Street Vaults is being transformed from a former bistro restaurant into a characterful Joule's Brewery Taphouse inspired by Birmingham's industrial heritage, canal history and pub culture. Our ambition is to create a destination pub made up of unique spaces, each with its own atmosphere and experience. Made up of unique spaces, each with its own atmosphere and experience, Gas Street Vaults will become a destination for locals, visitors and businesses alike. Recent Joule's Developments Take a look at some of our recent pub developments across the Joule's estate. Join before the launch and help build the team from day one Help shape a major Birmingham launch Independent brewer with over 200 years of history Trusted to lead, supported to succeed A supportive business that understands the importance of work-life balance and long-term career sustainability in hospitality. Big plans for food, events & atmopshere Strong food and drinks offer Create a pub operation you can be proud of What You'll Get Up To Leading, motivating and developing the team Driving sales through events, promotions and local engagement Delivering high standards across food, drink and service Managing stock, cash and overall business performance Working closely with the Head Chef to deliver a strong food offer Planning and delivering a calendar of events and trade builders Ensuring full compliance and operational excellence Being a brand ambassador for Joule's Brewery Who We're Looking For Proven experience as a General Manager within a busy pub, restaurant or hospitality venue Strong leadership skills with experience managing teams Commercially aware with experience delivering sales and profit targets Passion for hospitality, food and drink, especially beer and wine Experience delivering events and driving local trade Knowledge of cask ale and cellarmanship is highly desirable Resilient, hands on and able to thrive in a fast paced environment What You'll Get Back Package Performance related bonus opportunity of up to 10% Tips shared across the team Annual leave increasing with length of service Extra day off to celebrate your birthday Access to our Employee Assistance Programme for wellbeing support A genuine focus on work-life balance Ongoing support, training and development to help you grow in your career The opportunity to lead your own pub with real autonomy Team celebrations and pub launch events Ready to Make Your Mark? This is a rare opportunity to join before launch and help shape one of Birmingham's most exciting new pub destinations from day one. So are you passionate about great beer, great pubs and great food?
Aug 24, 2026
Full time
Lead the launch of one of Birmingham's most exciting new pub destinations. Located in Birmingham city centre, Gas Street Vaults offers a rare opportunity for an experienced hospitality manager to lead a major new pub opening. With a prime canalside location, strong food and drink offer and significant investment planned, this is one of the most exciting General Manager jobs currently available in Birmingham. This is a unique opportunity to take ownership of a major Birmingham hospitality project and help shape it into one of the city's leading pub destinations. Located in the heart of Gas Street Basin, Gas Street Vaults will combine exceptional beer, quality pub food, live music and warm hospitality within one of Birmingham's most iconic waterside locations. Joining before launch, you'll play a key role in building the team, developing the offer and creating an experience that keeps customers coming back. This is far more than simply running a pub. It's an opportunity to help create a flagship Joule's Brewery destination from day one. The Vision A major new canalside pub destination coming to Birmingham in January 2027. Gas Street Vaults is being transformed from a former bistro restaurant into a characterful Joule's Brewery Taphouse inspired by Birmingham's industrial heritage, canal history and pub culture. Our ambition is to create a destination pub made up of unique spaces, each with its own atmosphere and experience. Made up of unique spaces, each with its own atmosphere and experience, Gas Street Vaults will become a destination for locals, visitors and businesses alike. Recent Joule's Developments Take a look at some of our recent pub developments across the Joule's estate. Join before the launch and help build the team from day one Help shape a major Birmingham launch Independent brewer with over 200 years of history Trusted to lead, supported to succeed A supportive business that understands the importance of work-life balance and long-term career sustainability in hospitality. Big plans for food, events & atmopshere Strong food and drinks offer Create a pub operation you can be proud of What You'll Get Up To Leading, motivating and developing the team Driving sales through events, promotions and local engagement Delivering high standards across food, drink and service Managing stock, cash and overall business performance Working closely with the Head Chef to deliver a strong food offer Planning and delivering a calendar of events and trade builders Ensuring full compliance and operational excellence Being a brand ambassador for Joule's Brewery Who We're Looking For Proven experience as a General Manager within a busy pub, restaurant or hospitality venue Strong leadership skills with experience managing teams Commercially aware with experience delivering sales and profit targets Passion for hospitality, food and drink, especially beer and wine Experience delivering events and driving local trade Knowledge of cask ale and cellarmanship is highly desirable Resilient, hands on and able to thrive in a fast paced environment What You'll Get Back Package Performance related bonus opportunity of up to 10% Tips shared across the team Annual leave increasing with length of service Extra day off to celebrate your birthday Access to our Employee Assistance Programme for wellbeing support A genuine focus on work-life balance Ongoing support, training and development to help you grow in your career The opportunity to lead your own pub with real autonomy Team celebrations and pub launch events Ready to Make Your Mark? This is a rare opportunity to join before launch and help shape one of Birmingham's most exciting new pub destinations from day one. So are you passionate about great beer, great pubs and great food?
Brilliant Paid Media. Better Culture. One Agency. Some agencies talk about culture. We have the awards to prove it. We are an independent digital marketing agency with a 5-star Glassdoor rating and multiple Great Place to Work awards. Based in the heart of Old Street, we're looking for a Paid Media Account Manager who's ready to take ownership of exciting campaigns for brands including Arsenal, Wilkinson Sword, Zalando, JVC and Watford FC. If you love creating high-performing Paid Media campaigns, enjoy building trusted client relationships and want to grow your career somewhere that genuinely invests in its people, we'd love to hear from you. This role is ideal for someone with around 2-4 years' Paid Media experience in a digital agency environment who's ready to take ownership of client campaigns while continuing to learn and develop. The Role at a Glance Paid Media Specialist Old Street, London Hybrid Working (2 Days Office / 3 Days Home) £35,000 - £40,000 DOE Plus Excellent Benefits Including 28 Days Holiday + Bank Holidays, Private Health Insurance, Annual Bonus Scheme & Personal Training Budget Full Time Permanent Pedigree: 5 Star Glassdoor Rating 2025 Best Use of Search - Retail/Ecommerce (SEO) Best Workplaces for Women 2025 (Small) Best Workplaces in Advertising, Media & Marketing 2025 (Small & Medium) Best Workplace for Wellbeing 2023 Great Place to Work 2023 Founder Recognition: Tom is featured in the Agency Hackers Growth Index Top Clients Include: Arsenal, Wilkinson Sword, Watford FC, Zalando, Kenwood, JVC, Kelly Loves and Zoggs Your Background / Skills: Google Ads, Meta Ads, Paid Media, PPC, Google Analytics 4, Google Tag Manager, Client Management, Digital Marketing, Campaign Optimisation About Us For more than 15 years we've been helping ambitious brands grow through award-winning SEO, Paid Media, Digital PR and Content Marketing. From performance-driven Google Ads and Meta campaigns to integrated digital strategies that deliver measurable commercial growth, we combine technical expertise with genuinely collaborative client partnerships to achieve exceptional results. We're equally passionate about our people. Our 5-star Glassdoor rating and multiple Best Workplace awards reflect the culture we've worked hard to build. We believe great work comes from giving talented people the freedom, support and opportunities they need to thrive. As our Paid Media team continues to grow, we're looking for another talented Paid Media Specialist to join us. The Opportunity This is an opportunity to own a portfolio of ambitious client accounts, developing and optimising Paid Media campaigns that deliver measurable business growth. Unlike an in-house role where you'll focus on a single brand, you'll work across an exciting mix of household-name clients, gaining exposure to different industries, strategies and campaign challenges while continuing to develop your Paid Media expertise. You'll manage campaigns across Google Ads and Meta while working alongside our SEO, Content and Digital PR specialists to deliver integrated marketing strategies that help clients achieve their commercial objectives. You'll have the autonomy to influence campaign strategy, present recommendations directly to clients and continually test, optimise and improve performance across multiple platforms. If you enjoy balancing analytical thinking with creativity, commercial awareness and strong client relationships, you'll feel right at home. Where You'll Add Value • Manage a portfolio of Paid Media clients, taking ownership of campaign strategy, delivery and performance. • Plan, build, optimise and report on Google Ads and Meta campaigns across Search, Shopping, Display and Paid Social. • Monitor budgets, performance metrics and return on investment to maximise campaign success. • Analyse campaign data using Google Analytics 4 and platform reporting to identify opportunities for growth. • Develop testing plans covering audiences, creative, bidding strategies and landing page performance. • Present campaign performance, strategic recommendations and commercial insights to clients. • Build trusted relationships through regular communication and strategic account management. • Work closely with SEO, Content and Digital PR teams to deliver integrated digital campaigns. • Stay ahead of platform updates, industry trends and emerging Paid Media opportunities. • Contribute ideas that continually improve campaign performance and client results. About You You come from agency and someone who enjoys both the technical and commercial side of Paid Media. You love digging into campaign data, identifying opportunities for optimisation and helping clients achieve meaningful business growth. You're naturally curious, proactive and enjoy building long-term client relationships based on trust and results. You'll likely bring: • Around 2+ years' Paid Media or PPC experience within a digital marketing agency. • Strong hands-on experience managing Google Ads campaigns. • Experience managing Meta advertising campaigns. • Good understanding of Google Analytics 4 and Google Tag Manager. • Strong analytical skills with the ability to translate data into actionable insights. • Excellent communication and client management skills. • Commercial awareness and confidence presenting recommendations to clients. • Experience managing multiple client accounts within a fast-paced agency environment. • Microsoft Ads experience would be advantageous. • Exposure to Merchant Center, Shopping campaigns, TikTok, Pinterest or Reddit advertising would be beneficial. • A genuine passion for digital marketing and continuous learning. Why Join? We're proud to be recognised not just for the campaigns we deliver, but for the culture we've created. From award-winning work and household-name clients to structured development plans and genuine work-life balance, this is an agency where talented people stay, develop and do some of the best work of their careers. You'll also enjoy: • Agency bonus scheme. • 28 days' holiday plus Bank Holidays, increasing with service. • Private Health Insurance. • Dedicated personal training budget. • Structured career development and six-monthly progression reviews. • Flexible core working hours. • Hybrid working. • Enhanced family-friendly policies. • Friendly, collaborative and supportive team. • Regular socials and company events. • Genuine opportunities for progression within a growing independent agency. Please note you must live within a commutable distance of our Old Street office and be able to attend at least two days per week. Unfortunately, we are unable to offer visa sponsorship for this position, so applicants must already have the right to work in the UK. We celebrate diversity and are committed to creating an inclusive workplace where everyone has the opportunity to thrive. Your Experience / Background / Previous Roles May Include Paid Media Account Manager, PPC Account Manager, Paid Media Executive, PPC Executive, Google Ads Specialist, Performance Marketing Executive, Paid Search Executive, Paid Search Specialist, Digital Marketing Executive, PPC Specialist or Performance Marketing Specialist. Apply Now If you're looking to join an award-winning agency where you'll work with fantastic clients, continue developing your Paid Media expertise and genuinely enjoy coming to work, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Aug 24, 2026
Full time
Brilliant Paid Media. Better Culture. One Agency. Some agencies talk about culture. We have the awards to prove it. We are an independent digital marketing agency with a 5-star Glassdoor rating and multiple Great Place to Work awards. Based in the heart of Old Street, we're looking for a Paid Media Account Manager who's ready to take ownership of exciting campaigns for brands including Arsenal, Wilkinson Sword, Zalando, JVC and Watford FC. If you love creating high-performing Paid Media campaigns, enjoy building trusted client relationships and want to grow your career somewhere that genuinely invests in its people, we'd love to hear from you. This role is ideal for someone with around 2-4 years' Paid Media experience in a digital agency environment who's ready to take ownership of client campaigns while continuing to learn and develop. The Role at a Glance Paid Media Specialist Old Street, London Hybrid Working (2 Days Office / 3 Days Home) £35,000 - £40,000 DOE Plus Excellent Benefits Including 28 Days Holiday + Bank Holidays, Private Health Insurance, Annual Bonus Scheme & Personal Training Budget Full Time Permanent Pedigree: 5 Star Glassdoor Rating 2025 Best Use of Search - Retail/Ecommerce (SEO) Best Workplaces for Women 2025 (Small) Best Workplaces in Advertising, Media & Marketing 2025 (Small & Medium) Best Workplace for Wellbeing 2023 Great Place to Work 2023 Founder Recognition: Tom is featured in the Agency Hackers Growth Index Top Clients Include: Arsenal, Wilkinson Sword, Watford FC, Zalando, Kenwood, JVC, Kelly Loves and Zoggs Your Background / Skills: Google Ads, Meta Ads, Paid Media, PPC, Google Analytics 4, Google Tag Manager, Client Management, Digital Marketing, Campaign Optimisation About Us For more than 15 years we've been helping ambitious brands grow through award-winning SEO, Paid Media, Digital PR and Content Marketing. From performance-driven Google Ads and Meta campaigns to integrated digital strategies that deliver measurable commercial growth, we combine technical expertise with genuinely collaborative client partnerships to achieve exceptional results. We're equally passionate about our people. Our 5-star Glassdoor rating and multiple Best Workplace awards reflect the culture we've worked hard to build. We believe great work comes from giving talented people the freedom, support and opportunities they need to thrive. As our Paid Media team continues to grow, we're looking for another talented Paid Media Specialist to join us. The Opportunity This is an opportunity to own a portfolio of ambitious client accounts, developing and optimising Paid Media campaigns that deliver measurable business growth. Unlike an in-house role where you'll focus on a single brand, you'll work across an exciting mix of household-name clients, gaining exposure to different industries, strategies and campaign challenges while continuing to develop your Paid Media expertise. You'll manage campaigns across Google Ads and Meta while working alongside our SEO, Content and Digital PR specialists to deliver integrated marketing strategies that help clients achieve their commercial objectives. You'll have the autonomy to influence campaign strategy, present recommendations directly to clients and continually test, optimise and improve performance across multiple platforms. If you enjoy balancing analytical thinking with creativity, commercial awareness and strong client relationships, you'll feel right at home. Where You'll Add Value • Manage a portfolio of Paid Media clients, taking ownership of campaign strategy, delivery and performance. • Plan, build, optimise and report on Google Ads and Meta campaigns across Search, Shopping, Display and Paid Social. • Monitor budgets, performance metrics and return on investment to maximise campaign success. • Analyse campaign data using Google Analytics 4 and platform reporting to identify opportunities for growth. • Develop testing plans covering audiences, creative, bidding strategies and landing page performance. • Present campaign performance, strategic recommendations and commercial insights to clients. • Build trusted relationships through regular communication and strategic account management. • Work closely with SEO, Content and Digital PR teams to deliver integrated digital campaigns. • Stay ahead of platform updates, industry trends and emerging Paid Media opportunities. • Contribute ideas that continually improve campaign performance and client results. About You You come from agency and someone who enjoys both the technical and commercial side of Paid Media. You love digging into campaign data, identifying opportunities for optimisation and helping clients achieve meaningful business growth. You're naturally curious, proactive and enjoy building long-term client relationships based on trust and results. You'll likely bring: • Around 2+ years' Paid Media or PPC experience within a digital marketing agency. • Strong hands-on experience managing Google Ads campaigns. • Experience managing Meta advertising campaigns. • Good understanding of Google Analytics 4 and Google Tag Manager. • Strong analytical skills with the ability to translate data into actionable insights. • Excellent communication and client management skills. • Commercial awareness and confidence presenting recommendations to clients. • Experience managing multiple client accounts within a fast-paced agency environment. • Microsoft Ads experience would be advantageous. • Exposure to Merchant Center, Shopping campaigns, TikTok, Pinterest or Reddit advertising would be beneficial. • A genuine passion for digital marketing and continuous learning. Why Join? We're proud to be recognised not just for the campaigns we deliver, but for the culture we've created. From award-winning work and household-name clients to structured development plans and genuine work-life balance, this is an agency where talented people stay, develop and do some of the best work of their careers. You'll also enjoy: • Agency bonus scheme. • 28 days' holiday plus Bank Holidays, increasing with service. • Private Health Insurance. • Dedicated personal training budget. • Structured career development and six-monthly progression reviews. • Flexible core working hours. • Hybrid working. • Enhanced family-friendly policies. • Friendly, collaborative and supportive team. • Regular socials and company events. • Genuine opportunities for progression within a growing independent agency. Please note you must live within a commutable distance of our Old Street office and be able to attend at least two days per week. Unfortunately, we are unable to offer visa sponsorship for this position, so applicants must already have the right to work in the UK. We celebrate diversity and are committed to creating an inclusive workplace where everyone has the opportunity to thrive. Your Experience / Background / Previous Roles May Include Paid Media Account Manager, PPC Account Manager, Paid Media Executive, PPC Executive, Google Ads Specialist, Performance Marketing Executive, Paid Search Executive, Paid Search Specialist, Digital Marketing Executive, PPC Specialist or Performance Marketing Specialist. Apply Now If you're looking to join an award-winning agency where you'll work with fantastic clients, continue developing your Paid Media expertise and genuinely enjoy coming to work, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Google Ads, Microsoft Ads & YouTube Paid Search Hybrid Working Love Building Paid Search Campaigns That Drive Real Business Growth? Do you enjoy combining strategy, creativity and data to help ambitious brands scale through exceptional Paid Search? Looking for an agency where you'll have the autonomy to influence strategy, build genuine client partnerships and continue developing your expertise alongside a talented, close-knit team? We're looking for an experienced PPC / Paid Search Manager to join an award-winning specialist growth marketing agency working with an exciting portfolio of home, garden and lifestyle brands. P.S. We love curious people who challenge ideas, embrace new technology and genuinely enjoy collaborating with great colleagues. If that sounds like you, keep reading. The Role at a Glance PPC / Paid Search Manager Bicester, Oxford - Hybrid: 2 Days Office / 3 Days Home £38,000 - £45,000 DOE + Benefits & Perks + Flexi Working Full Time Permanent Service: Growth Marketing for Home, Garden & Lifestyle Brands Culture: Honest Caring Innovative Passionate Have Fun Pedigree: European Paid Media Agency of the Year 2025 Award-Winning 5-Star Rated Your Background / Skills: Google Ads, Microsoft Ads, YouTube, PPC, Paid Search, Google Analytics 4, Google Tag Manager, Google Ads Editor, Client Management Our Story Since 2013, we've been helping home, garden and lifestyle brands generate more enquiries, more leads and more sales through intelligent paid search, creative thinking and commercially focused marketing strategies. Today we're recognised as one of the UK's leading specialist growth marketing agencies, partnering with an exciting mix of SME, retail and consumer brands while maintaining a genuinely collaborative, family-feel culture. Our office is a beautifully converted Old School House nestled in the Oxfordshire countryside. It's a place where people enjoy coming together, sharing ideas and producing exceptional work for clients who genuinely value what we do. As our client portfolio continues to grow, we're looking for another exceptional Paid Search Manager to join us on the next stage of our journey. Where You'll Make an Impact This isn't a role where you'll simply manage PPC campaigns. You'll become a strategic partner to your clients, helping them understand how Paid Search fits into their wider commercial objectives while uncovering new opportunities for sustainable growth. Working alongside our Paid Social and Creative teams, you'll influence campaign strategy, drive performance and turn Paid Search insights into meaningful business recommendations that help clients make smarter marketing decisions. If you enjoy variety, autonomy and seeing the direct impact of your work, you'll feel right at home. What Your Day Might Look Like • Taking end-to-end ownership of a portfolio of Google Ads, Microsoft Ads and YouTube campaigns. • Developing Paid Search strategies, optimisation roadmaps and structured testing plans. • Planning, building and launching best-in-class PPC campaigns aligned to wider paid media strategies. • Monitoring budgets, ROI and campaign performance while proactively identifying opportunities for growth. • Quickly identifying and resolving performance issues to maximise campaign success. • Producing insightful reports that translate campaign data into clear commercial recommendations. • Building strong client relationships through regular communication, strategy calls and meetings. • Working closely with our Paid Social and Creative teams to deliver integrated campaigns. • Managing multiple client priorities within a fast-paced agency environment. • Staying ahead of industry developments, platform updates and emerging Paid Search technologies. About You You'll probably be someone who genuinely enjoys Paid Search. Not just optimising campaigns, but understanding businesses, solving commercial challenges and helping clients grow. You'll likely bring: • 6+ years' experience managing Paid Search campaigns within an agency or in-house environment. • Advanced Google Ads, Microsoft Ads and YouTube campaign management experience. • Strong knowledge of Google Ads Scripts and Google Ads Editor. • Hands-on experience with Google Analytics 4, Google Tag Manager, Merchant Center and Search Console. • Excellent commercial awareness with a clear understanding of how Paid Search contributes to wider business success. • Strong analytical and problem-solving skills. • Excellent organisation with the ability to manage multiple client accounts simultaneously. • Excellent written communication, proofreading and attention to detail. • Experience with Shopify, product feed optimisation, Klaviyo or CRM audience segmentation would be advantageous. • Agency experience would be beneficial but isn't essential. Why Join Us? • Join the European Paid Media Agency of the Year 2025. • Work with an exciting portfolio of home, garden and lifestyle brands. • Hybrid working with genuine flexibility. • Beautiful Oxfordshire countryside office. • 23 days' holiday plus your birthday off. • Additional annual leave for long service. • Learning resources and personalised development plans. • Clear career progression opportunities. • Regular team socials and events. • Free snacks, refreshments and nearby parking. • Company pension. • A genuinely supportive culture where curiosity, collaboration and continuous learning are encouraged. Your Experience / Background / Previous Roles May Include Paid Search Manager, PPC Manager, Google Ads Manager, PPC Specialist, PPC Account Manager, Senior PPC Executive, Paid Media Manager, Paid Media Executive, Performance Marketing Executive, Digital Marketing Executive or Google Ads Specialist. Apply now Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Aug 24, 2026
Full time
Google Ads, Microsoft Ads & YouTube Paid Search Hybrid Working Love Building Paid Search Campaigns That Drive Real Business Growth? Do you enjoy combining strategy, creativity and data to help ambitious brands scale through exceptional Paid Search? Looking for an agency where you'll have the autonomy to influence strategy, build genuine client partnerships and continue developing your expertise alongside a talented, close-knit team? We're looking for an experienced PPC / Paid Search Manager to join an award-winning specialist growth marketing agency working with an exciting portfolio of home, garden and lifestyle brands. P.S. We love curious people who challenge ideas, embrace new technology and genuinely enjoy collaborating with great colleagues. If that sounds like you, keep reading. The Role at a Glance PPC / Paid Search Manager Bicester, Oxford - Hybrid: 2 Days Office / 3 Days Home £38,000 - £45,000 DOE + Benefits & Perks + Flexi Working Full Time Permanent Service: Growth Marketing for Home, Garden & Lifestyle Brands Culture: Honest Caring Innovative Passionate Have Fun Pedigree: European Paid Media Agency of the Year 2025 Award-Winning 5-Star Rated Your Background / Skills: Google Ads, Microsoft Ads, YouTube, PPC, Paid Search, Google Analytics 4, Google Tag Manager, Google Ads Editor, Client Management Our Story Since 2013, we've been helping home, garden and lifestyle brands generate more enquiries, more leads and more sales through intelligent paid search, creative thinking and commercially focused marketing strategies. Today we're recognised as one of the UK's leading specialist growth marketing agencies, partnering with an exciting mix of SME, retail and consumer brands while maintaining a genuinely collaborative, family-feel culture. Our office is a beautifully converted Old School House nestled in the Oxfordshire countryside. It's a place where people enjoy coming together, sharing ideas and producing exceptional work for clients who genuinely value what we do. As our client portfolio continues to grow, we're looking for another exceptional Paid Search Manager to join us on the next stage of our journey. Where You'll Make an Impact This isn't a role where you'll simply manage PPC campaigns. You'll become a strategic partner to your clients, helping them understand how Paid Search fits into their wider commercial objectives while uncovering new opportunities for sustainable growth. Working alongside our Paid Social and Creative teams, you'll influence campaign strategy, drive performance and turn Paid Search insights into meaningful business recommendations that help clients make smarter marketing decisions. If you enjoy variety, autonomy and seeing the direct impact of your work, you'll feel right at home. What Your Day Might Look Like • Taking end-to-end ownership of a portfolio of Google Ads, Microsoft Ads and YouTube campaigns. • Developing Paid Search strategies, optimisation roadmaps and structured testing plans. • Planning, building and launching best-in-class PPC campaigns aligned to wider paid media strategies. • Monitoring budgets, ROI and campaign performance while proactively identifying opportunities for growth. • Quickly identifying and resolving performance issues to maximise campaign success. • Producing insightful reports that translate campaign data into clear commercial recommendations. • Building strong client relationships through regular communication, strategy calls and meetings. • Working closely with our Paid Social and Creative teams to deliver integrated campaigns. • Managing multiple client priorities within a fast-paced agency environment. • Staying ahead of industry developments, platform updates and emerging Paid Search technologies. About You You'll probably be someone who genuinely enjoys Paid Search. Not just optimising campaigns, but understanding businesses, solving commercial challenges and helping clients grow. You'll likely bring: • 6+ years' experience managing Paid Search campaigns within an agency or in-house environment. • Advanced Google Ads, Microsoft Ads and YouTube campaign management experience. • Strong knowledge of Google Ads Scripts and Google Ads Editor. • Hands-on experience with Google Analytics 4, Google Tag Manager, Merchant Center and Search Console. • Excellent commercial awareness with a clear understanding of how Paid Search contributes to wider business success. • Strong analytical and problem-solving skills. • Excellent organisation with the ability to manage multiple client accounts simultaneously. • Excellent written communication, proofreading and attention to detail. • Experience with Shopify, product feed optimisation, Klaviyo or CRM audience segmentation would be advantageous. • Agency experience would be beneficial but isn't essential. Why Join Us? • Join the European Paid Media Agency of the Year 2025. • Work with an exciting portfolio of home, garden and lifestyle brands. • Hybrid working with genuine flexibility. • Beautiful Oxfordshire countryside office. • 23 days' holiday plus your birthday off. • Additional annual leave for long service. • Learning resources and personalised development plans. • Clear career progression opportunities. • Regular team socials and events. • Free snacks, refreshments and nearby parking. • Company pension. • A genuinely supportive culture where curiosity, collaboration and continuous learning are encouraged. Your Experience / Background / Previous Roles May Include Paid Search Manager, PPC Manager, Google Ads Manager, PPC Specialist, PPC Account Manager, Senior PPC Executive, Paid Media Manager, Paid Media Executive, Performance Marketing Executive, Digital Marketing Executive or Google Ads Specialist. Apply now Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Close Inclusive Collection Job Postings Notification "Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally." Food & Beverage Director - Lifestyle, EAME GB - ENG - London Food and Beverage Director Full-time Worldwide Summary Food & Beverage Director - Lifestyle, EAME EAME All Lifestyle Brands LONDON BASED We believe hotels should be more than just places to sleep. They should be destinations, experiences, and moments in time that guests remember long after they leave. That's why we challenge the status quo, bringing bold ideas, unconventional luxury, and immersive culture to everything we do. Whether it's a neighbourhood restaurant, a rooftop bar, a chef collaboration, or a lobby that becomes the city's favourite gathering place, we create spaces that are as dynamic as the people who visit them. The Lifestyle Group by Hyatt is a newly established collective of experience, design and culture driven hotel brands, formed in January 2025 following Hyatt's acquisition of Standard International, the parent company of The Standard and Bunkhouse Hotels brands. Our portfolio includes The Standard, Bunkhouse Hotels, The StandardX, The Manner, Andaz, Thompson, Dream, JdV by Hyatt, Breathless, and me and all hotels, each with its own point of view, all driven by culture, design, and community. Fuelled by Hyatt's global platform, best-in class commercial services, and the World of Hyatt loyalty programme, we're setting a new "anything but" standard in Lifestyle hospitality, where 1 + 1 truly equals 3. We're now looking for a Food & Beverage Director - Lifestyle, EAME, based in London, to lead and shape the Food & Beverage strategy across our Lifestyle portfolio throughout EAME. We celebrate individuality, diversity, and creativity. We believe in hiring people, not just CVs. If you're ready to help define the next generation of Lifestyle Food & Beverage, we'd love to meet you. Your role As the Food & Beverage Director - Lifestyle, EAME, you'll provide strategic leadership and operational direction for Food & Beverage across Hyatt's Lifestyle portfolio throughout EAME. Reporting to the Head of Lifestyle Operations, EAME, you'll work across multiple brands and properties to ensure our restaurants, bars, and social spaces continue to set the benchmark for creativity, guest experience, and commercial performance. This is an above-property leadership role that combines strategic thinking with operational expertise. You'll partner closely with General Managers, Directors of Food & Beverage, and regional functional teams to elevate performance, champion Lifestyle Food & Beverage standards, support hotel openings and transitions, strengthen owner relationships, and drive operational excellence across the region. You'll play a key role in shaping the future of Lifestyle Food & Beverage, working across concept development, commercial performance, operational excellence, and guest experience. From supporting exciting new openings and destination dining concepts to driving profitability across existing hotels, you'll ensure every venue reflects the unique personality of its brand while delivering exceptional guest experiences and sustainable commercial success. Working across Brand, Design, Commercial, Marketing, Revenue, Finance, Development, Loyalty, and Learning & Development, you'll help bring new ideas to life. You'll champion distinctive Food & Beverage concepts, support ownership conversations, mentor Directors of Food & Beverage, and identify emerging trends that keep our portfolio at the forefront of Lifestyle hospitality. Whether you're reviewing a new restaurant concept, partnering on a hotel opening, walking a rooftop bar on a busy Friday evening, or presenting a strategic business plan, you'll help create experiences that guests return for, and talk about, long after they've left. Qualifications Do you have what it takes to be our Food & Beverage Director - Lifestyle, EAME? We're looking for someone with miles and miles of personality, energy, and a passion for building relationships. You thrive in a fast-paced, high-energy environment, and you know how to keep your cool when things get busy. You're equally comfortable inspiring hotel teams, partnering with owners, reviewing financial performance, or exploring the next restaurant, bar, or dining concept that's shaping the future of Lifestyle hospitality. Above all, you understand that exceptional Food & Beverage is about much more than food and drink. It's about creating destinations, building communities, and delivering experiences that people genuinely want to be part of. In addition to this you'll also need Around 10+ years' experience in a senior Food & Beverage leadership role, ideally within a Lifestyle, luxury, or boutique hospitality brand with multi-property or above-property responsibility. Demonstrated success driving commercial Food & Beverage performance, guest satisfaction, and operational excellence across multiple hotels or venues. Experience supporting hotel openings, Food & Beverage concept development, and operational transitions. Proven leadership that inspires high-performing teams, develops future talent, and helps the business achieve its commercial and operational goals. Strong commercial and financial acumen, with experience in budgeting, forecasting, and performance management. Proven ability to influence and collaborate effectively across diverse stakeholder groups, including owners and senior leaders. A passion for Lifestyle hospitality, restaurants, bars, and emerging Food & Beverage trends. Flexible and adaptable, with the ability to juggle shifting priorities across a fast-paced, ever-changing international portfolio. Super-organised with excellent planning skills and the ability to manage multiple priorities across the region. Outstanding communication skills in English, both written and verbal. Additional European languages are an advantage. A can-do mindset. We're a small regional team, so this is very much a hands on role. Enthusiasm is essential. A self-starter who's equally comfortable leading strategically and rolling up their sleeves operationally. Willingness to travel extensively across the EAME region. Able to work a varied schedule, which may include occasional evenings, weekends, and public holidays. We are defined by our richness of personality and diversity of background and lifestyle. So, if you think you have what it takes to be our Food & Beverage Director - Lifestyle, EAME, we'd love to meet you. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Hotel Saint Augustine, Bunkhouse Hotels Houston , TX , US Hyatt Regency Washington on Capitol Hill Washington , DC , US Our family is always growing. Want to be in the know?
Aug 24, 2026
Full time
Close Inclusive Collection Job Postings Notification "Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally." Food & Beverage Director - Lifestyle, EAME GB - ENG - London Food and Beverage Director Full-time Worldwide Summary Food & Beverage Director - Lifestyle, EAME EAME All Lifestyle Brands LONDON BASED We believe hotels should be more than just places to sleep. They should be destinations, experiences, and moments in time that guests remember long after they leave. That's why we challenge the status quo, bringing bold ideas, unconventional luxury, and immersive culture to everything we do. Whether it's a neighbourhood restaurant, a rooftop bar, a chef collaboration, or a lobby that becomes the city's favourite gathering place, we create spaces that are as dynamic as the people who visit them. The Lifestyle Group by Hyatt is a newly established collective of experience, design and culture driven hotel brands, formed in January 2025 following Hyatt's acquisition of Standard International, the parent company of The Standard and Bunkhouse Hotels brands. Our portfolio includes The Standard, Bunkhouse Hotels, The StandardX, The Manner, Andaz, Thompson, Dream, JdV by Hyatt, Breathless, and me and all hotels, each with its own point of view, all driven by culture, design, and community. Fuelled by Hyatt's global platform, best-in class commercial services, and the World of Hyatt loyalty programme, we're setting a new "anything but" standard in Lifestyle hospitality, where 1 + 1 truly equals 3. We're now looking for a Food & Beverage Director - Lifestyle, EAME, based in London, to lead and shape the Food & Beverage strategy across our Lifestyle portfolio throughout EAME. We celebrate individuality, diversity, and creativity. We believe in hiring people, not just CVs. If you're ready to help define the next generation of Lifestyle Food & Beverage, we'd love to meet you. Your role As the Food & Beverage Director - Lifestyle, EAME, you'll provide strategic leadership and operational direction for Food & Beverage across Hyatt's Lifestyle portfolio throughout EAME. Reporting to the Head of Lifestyle Operations, EAME, you'll work across multiple brands and properties to ensure our restaurants, bars, and social spaces continue to set the benchmark for creativity, guest experience, and commercial performance. This is an above-property leadership role that combines strategic thinking with operational expertise. You'll partner closely with General Managers, Directors of Food & Beverage, and regional functional teams to elevate performance, champion Lifestyle Food & Beverage standards, support hotel openings and transitions, strengthen owner relationships, and drive operational excellence across the region. You'll play a key role in shaping the future of Lifestyle Food & Beverage, working across concept development, commercial performance, operational excellence, and guest experience. From supporting exciting new openings and destination dining concepts to driving profitability across existing hotels, you'll ensure every venue reflects the unique personality of its brand while delivering exceptional guest experiences and sustainable commercial success. Working across Brand, Design, Commercial, Marketing, Revenue, Finance, Development, Loyalty, and Learning & Development, you'll help bring new ideas to life. You'll champion distinctive Food & Beverage concepts, support ownership conversations, mentor Directors of Food & Beverage, and identify emerging trends that keep our portfolio at the forefront of Lifestyle hospitality. Whether you're reviewing a new restaurant concept, partnering on a hotel opening, walking a rooftop bar on a busy Friday evening, or presenting a strategic business plan, you'll help create experiences that guests return for, and talk about, long after they've left. Qualifications Do you have what it takes to be our Food & Beverage Director - Lifestyle, EAME? We're looking for someone with miles and miles of personality, energy, and a passion for building relationships. You thrive in a fast-paced, high-energy environment, and you know how to keep your cool when things get busy. You're equally comfortable inspiring hotel teams, partnering with owners, reviewing financial performance, or exploring the next restaurant, bar, or dining concept that's shaping the future of Lifestyle hospitality. Above all, you understand that exceptional Food & Beverage is about much more than food and drink. It's about creating destinations, building communities, and delivering experiences that people genuinely want to be part of. In addition to this you'll also need Around 10+ years' experience in a senior Food & Beverage leadership role, ideally within a Lifestyle, luxury, or boutique hospitality brand with multi-property or above-property responsibility. Demonstrated success driving commercial Food & Beverage performance, guest satisfaction, and operational excellence across multiple hotels or venues. Experience supporting hotel openings, Food & Beverage concept development, and operational transitions. Proven leadership that inspires high-performing teams, develops future talent, and helps the business achieve its commercial and operational goals. Strong commercial and financial acumen, with experience in budgeting, forecasting, and performance management. Proven ability to influence and collaborate effectively across diverse stakeholder groups, including owners and senior leaders. A passion for Lifestyle hospitality, restaurants, bars, and emerging Food & Beverage trends. Flexible and adaptable, with the ability to juggle shifting priorities across a fast-paced, ever-changing international portfolio. Super-organised with excellent planning skills and the ability to manage multiple priorities across the region. Outstanding communication skills in English, both written and verbal. Additional European languages are an advantage. A can-do mindset. We're a small regional team, so this is very much a hands on role. Enthusiasm is essential. A self-starter who's equally comfortable leading strategically and rolling up their sleeves operationally. Willingness to travel extensively across the EAME region. Able to work a varied schedule, which may include occasional evenings, weekends, and public holidays. We are defined by our richness of personality and diversity of background and lifestyle. So, if you think you have what it takes to be our Food & Beverage Director - Lifestyle, EAME, we'd love to meet you. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Hotel Saint Augustine, Bunkhouse Hotels Houston , TX , US Hyatt Regency Washington on Capitol Hill Washington , DC , US Our family is always growing. Want to be in the know?
About Mux Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people's lives, and we want to help make it better. We're committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them. You'll join a tight-knit teamwith experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premier conference for video engineers in the world. We're backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You'll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team. We are building something big together. About the Role Serve as a strategic partner to Mux's customer base. Your main goal is to successfully onboard customers, drive success, long-term retention, and revenue growth within our largest customer base. You will be successful in your role by providing proactive guidance for complex video workflows, by helping developers solve deep technical problems, by hosting deep technical discovery sessions to understand different use cases, and by managing support escalations. What You'll Do Contribute to the account management team by owning and elevating the technical interactions needed to keep our customers happy. Deeply understand each client's architecture, workflow, and use case to recommend best practices to strengthen their implementation. Anticipate customer challenges, elevate internally when needed, and coordinate with Product and Engineering for resolution. Track support tickets, identify solutions, and suggest workarounds when appropriate. Serve as the voice of the customer in internal discussions, influencing roadmap and prioritization. Act as a strategic advisor for our clients by staying up to date with their company goals, product aspirations, feature releases, and more in order to stay ahead of their adoption of Mux. Identify new teams, departments, and applications within existing accounts to introduce additional use cases for Mux. Who You Are 5+ years of experience in a Technical Customer Success Manager or equivalent role at a SaaS technology company focused on increasing customer satisfaction, adoption, and retention BA/BS degree in CS or Computer Engineering-related field or coding bootcamp Strong technical knowledge in software, web/mobile and cloud technologies, hands on coding experience is a plus Excellent written / verbal communication skills and a personable presence You embody the Mux value: Turn Customers into Fans, with a customer first attitude and approach We have a supportive culture that cares about both excellent work and work life balance. We have office spaces in Downtown San Francisco, New York City, and London U.S. Benefits Flexible vacation + 11 company holidays Weekly no meeting days + quarterly focus weeks Competitive health, dental, and vision insurance, including fertility FSA and HSA available Short-term and long-term disability insurance Group life insurance Travel accident insurance 401(k) Paid parental leave Professional Development program Lunch, internet, & ancillary equipment reimbursements UK Benefits Competitive annual leave policy (25 days annual leave plus 8 public holidays) Weekly no meeting days + quarterly focus weeks Private medical and dental insurance, and a vision stipend, including fertility Short-term and long-term disability insurance Group life assurance Travel accident insurance Matched Pension Paid parental leave Professional development program Team social events Lunch, cafe, & ancillary equipment reimbursements Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That's why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Aug 24, 2026
Full time
About Mux Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people's lives, and we want to help make it better. We're committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them. You'll join a tight-knit teamwith experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premier conference for video engineers in the world. We're backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You'll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team. We are building something big together. About the Role Serve as a strategic partner to Mux's customer base. Your main goal is to successfully onboard customers, drive success, long-term retention, and revenue growth within our largest customer base. You will be successful in your role by providing proactive guidance for complex video workflows, by helping developers solve deep technical problems, by hosting deep technical discovery sessions to understand different use cases, and by managing support escalations. What You'll Do Contribute to the account management team by owning and elevating the technical interactions needed to keep our customers happy. Deeply understand each client's architecture, workflow, and use case to recommend best practices to strengthen their implementation. Anticipate customer challenges, elevate internally when needed, and coordinate with Product and Engineering for resolution. Track support tickets, identify solutions, and suggest workarounds when appropriate. Serve as the voice of the customer in internal discussions, influencing roadmap and prioritization. Act as a strategic advisor for our clients by staying up to date with their company goals, product aspirations, feature releases, and more in order to stay ahead of their adoption of Mux. Identify new teams, departments, and applications within existing accounts to introduce additional use cases for Mux. Who You Are 5+ years of experience in a Technical Customer Success Manager or equivalent role at a SaaS technology company focused on increasing customer satisfaction, adoption, and retention BA/BS degree in CS or Computer Engineering-related field or coding bootcamp Strong technical knowledge in software, web/mobile and cloud technologies, hands on coding experience is a plus Excellent written / verbal communication skills and a personable presence You embody the Mux value: Turn Customers into Fans, with a customer first attitude and approach We have a supportive culture that cares about both excellent work and work life balance. We have office spaces in Downtown San Francisco, New York City, and London U.S. Benefits Flexible vacation + 11 company holidays Weekly no meeting days + quarterly focus weeks Competitive health, dental, and vision insurance, including fertility FSA and HSA available Short-term and long-term disability insurance Group life insurance Travel accident insurance 401(k) Paid parental leave Professional Development program Lunch, internet, & ancillary equipment reimbursements UK Benefits Competitive annual leave policy (25 days annual leave plus 8 public holidays) Weekly no meeting days + quarterly focus weeks Private medical and dental insurance, and a vision stipend, including fertility Short-term and long-term disability insurance Group life assurance Travel accident insurance Matched Pension Paid parental leave Professional development program Team social events Lunch, cafe, & ancillary equipment reimbursements Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That's why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Department:IT Reports to:CFOO Location: Central London; role dependent hybrid working, with a minimum of three days in the office Contract: Full-time; permanent Salary: Commensurate with experience Closing date: 3 September 2026 About Thames & Hudson Thames & Hudson is an independent, family-owned illustrated book publisher based in London, with an international reputation for producing high-quality books across art, design, architecture, photography, fashion, history, archaeology and popular culture. Behind every book is a wide range of specialist, operational and support teams who help the company work effectively, collaboratively and to a high standard. Our IT department provides secure technology, protects systems and data, improves publishing platforms and integrations, and supports the well-governed use of new tools across our London headquarters and international subsidiaries. The Group Head of IT leads Thames & Hudson's IT function, ensuring that our technology, systems and data are secure, reliable, cost-effective and aligned with the needs of the business. The role combines operational leadership with responsibility for IT strategy, AI leadership, governance, policy, budgets and business-critical technology projects. Based in London, the role leads the UK IT team and works closely with colleagues across the business. It also acts as a senior technology adviser and project partner to our subsidiary and sister companies in Melbourne, Hong Kong, Paris & New York. The role provides international coordination and project support rather than day-to-day operational ownership, outside of the UK. What you'll be doing In this role, you will: Lead a robust, reliable and responsive IT service, setting clear priorities and developing a calm, helpful and solutions-focused UK IT team Develop and deliver a practical IT strategy and prioritised technology roadmap, translating business needs into proportionate solutions, investment priorities and implementation plans Own IT governance, policies and standards, including information security, access, data management, software licensing and responsible AI use Lead the company's operational approach to cybersecurity, disaster recovery, business continuity, backups and technology risk, and act as the company's Data Officer Own the technology roadmap for core publishing systems and data flows, improving workflows, integrations and data quality across publishing, finance, ecommerce, inventory, distribution and reporting Provide senior technical leadership for our local Shopify websites and digital roadmap, prioritising improvements to security, reliability, customer experience, operational efficiency and online revenue Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases and supporting proportionate trials, training and implementation Oversee the IT project portfolio and personally lead business-critical projects, with clear plans, governance, responsibilities, testing, adoption and success measures Own the annual IT budget, forecasts, business cases, contracts, licences and supplier relationships, securing reliable performance, value for money and controlled risk Advise and support colleagues in Melbourne, Hong Kong, Paris & New York on agreed technology projects, encouraging shared solutions where beneficial without unnecessary centralisation. Who you'll work with You'll work closely with: The CFOO, senior leadership team and Heads of Department Colleagues across publishing, sales, marketing, publicity, finance, operations and support functions, including ecommerce, digital and AI groups The IT team and other internal system owners Our international colleagues Technology vendors, developers, managed-service providers and other specialist advisers. What you'll bring We are looking for someone with: Substantial experience leading an IT function or operating as a senior IT manager in an organisation of comparable scale and complexity Strong experience of IT operations, infrastructure, cloud services, networks, user support and supplier management, alongside developing strategy, policies, roadmaps and budgets Sound knowledge of cybersecurity, data protection, business continuity, disaster recovery, access control and technology risk management A successful record of leading cross-functional systems, integration or transformation projects from definition through to implementation and adoption Experience assessing business requirements and improving internal systems, workflows and data quality Commercial judgement, including business cases, contract negotiation, cost control and management of third-party providers, together with strong people-management skills Excellent communication skills, including the ability to explain technical issues to non-technical colleagues and write clear, practical policies and guidance Sound judgement, calm incident leadership and the ability to balance strategic priorities with hands-on operational demands Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases, supporting proportionate trials and implementation, and helping to coordinate appropriate training A commitment to valuing diversity and contributing positively to an inclusive workforce. You may also have: Experience in publishing, media, ecommerce or another creative business An understanding of publishing metadata, title-management systems, ONIX and integrations with ecommerce, inventory or distribution platforms Experience with some of our current environment: Microsoft 365, Azure file storage, Sophos MDR, FileMaker, Shopify, Power BI, Adobe and relevant integration or development technologies Experience supporting international colleagues or delivering technology projects across different locations and time zones Relevant professional qualifications in IT service management, project management, cybersecurity, data protection or a related discipline. Please do not be put off applying if you do not meet every desirable requirement. We are interested in hearing from candidates who can bring the right skills, judgement and potential to the role. How our values show up in this role They shape how we work with each other, our authors, our partners and our readers. This role is aligned with the Manager/Specialist level of our competency framework: Creativity: Develop and steer practical technology ideas with creative and commercial judgement, creating space for others' ideas and supporting controlled experimentation Integrity: Make fair, evidence-based decisions, explain the rationale, address risks promptly and apply policies consistently Respect: Create an inclusive environment where people feel heard, recognise different working styles and strengths, and give clear, constructive feedback Communication: Set clear expectations, tailor messages to the audience and explain technical, cyber, data and AI matters calmly and clearly Excellence: Maintain high standards across competing priorities, make informed judgements and identify risks to quality early. What success looks like In this role, success will mean: Strategic planning and project delivery are balanced effectively with business-as-usual IT requirements Colleagues receive a reliable, responsive and well-communicated IT service, guided by a clear strategy, roadmap and understanding of business value Cybersecurity, data, licensing and continuity risks are actively managed, while publishing systems and data flows become simpler and more reliable Ecommerce, AI and international projects deliver measurable benefits; budgets and suppliers are controlled; and the IT team is capable, resilient and trusted. Working at Thames & Hudson We support hybrid working, where the role allows, with a minimum of three days a week in our Central London office, after your probation. We offer a supportive and creative working environment, alongside a range of benefits, including: 28 days' holiday plus bank holidays Profit share scheme Interest-free loan for rent deposit or season travel ticket Discounts off our Thames & Hudson books and co-editions Generous pension contributions Employee Assistance Programme and retail discounts Cycle to Work Scheme Free entry into hundreds of museums and galleries nationwide. Some benefits are subject to eligibility. To apply, please follow the link to the application form. You will have an opportunity to upload your CV as well as a cover letter from you that addresses how you meet the "What you'll bring" section above. The deadline for applications is midnight 3 September.
Aug 24, 2026
Full time
Department:IT Reports to:CFOO Location: Central London; role dependent hybrid working, with a minimum of three days in the office Contract: Full-time; permanent Salary: Commensurate with experience Closing date: 3 September 2026 About Thames & Hudson Thames & Hudson is an independent, family-owned illustrated book publisher based in London, with an international reputation for producing high-quality books across art, design, architecture, photography, fashion, history, archaeology and popular culture. Behind every book is a wide range of specialist, operational and support teams who help the company work effectively, collaboratively and to a high standard. Our IT department provides secure technology, protects systems and data, improves publishing platforms and integrations, and supports the well-governed use of new tools across our London headquarters and international subsidiaries. The Group Head of IT leads Thames & Hudson's IT function, ensuring that our technology, systems and data are secure, reliable, cost-effective and aligned with the needs of the business. The role combines operational leadership with responsibility for IT strategy, AI leadership, governance, policy, budgets and business-critical technology projects. Based in London, the role leads the UK IT team and works closely with colleagues across the business. It also acts as a senior technology adviser and project partner to our subsidiary and sister companies in Melbourne, Hong Kong, Paris & New York. The role provides international coordination and project support rather than day-to-day operational ownership, outside of the UK. What you'll be doing In this role, you will: Lead a robust, reliable and responsive IT service, setting clear priorities and developing a calm, helpful and solutions-focused UK IT team Develop and deliver a practical IT strategy and prioritised technology roadmap, translating business needs into proportionate solutions, investment priorities and implementation plans Own IT governance, policies and standards, including information security, access, data management, software licensing and responsible AI use Lead the company's operational approach to cybersecurity, disaster recovery, business continuity, backups and technology risk, and act as the company's Data Officer Own the technology roadmap for core publishing systems and data flows, improving workflows, integrations and data quality across publishing, finance, ecommerce, inventory, distribution and reporting Provide senior technical leadership for our local Shopify websites and digital roadmap, prioritising improvements to security, reliability, customer experience, operational efficiency and online revenue Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases and supporting proportionate trials, training and implementation Oversee the IT project portfolio and personally lead business-critical projects, with clear plans, governance, responsibilities, testing, adoption and success measures Own the annual IT budget, forecasts, business cases, contracts, licences and supplier relationships, securing reliable performance, value for money and controlled risk Advise and support colleagues in Melbourne, Hong Kong, Paris & New York on agreed technology projects, encouraging shared solutions where beneficial without unnecessary centralisation. Who you'll work with You'll work closely with: The CFOO, senior leadership team and Heads of Department Colleagues across publishing, sales, marketing, publicity, finance, operations and support functions, including ecommerce, digital and AI groups The IT team and other internal system owners Our international colleagues Technology vendors, developers, managed-service providers and other specialist advisers. What you'll bring We are looking for someone with: Substantial experience leading an IT function or operating as a senior IT manager in an organisation of comparable scale and complexity Strong experience of IT operations, infrastructure, cloud services, networks, user support and supplier management, alongside developing strategy, policies, roadmaps and budgets Sound knowledge of cybersecurity, data protection, business continuity, disaster recovery, access control and technology risk management A successful record of leading cross-functional systems, integration or transformation projects from definition through to implementation and adoption Experience assessing business requirements and improving internal systems, workflows and data quality Commercial judgement, including business cases, contract negotiation, cost control and management of third-party providers, together with strong people-management skills Excellent communication skills, including the ability to explain technical issues to non-technical colleagues and write clear, practical policies and guidance Sound judgement, calm incident leadership and the ability to balance strategic priorities with hands-on operational demands Lead our practical and responsible adoption of AI-enabled tools, assessing proposed tools and use cases, supporting proportionate trials and implementation, and helping to coordinate appropriate training A commitment to valuing diversity and contributing positively to an inclusive workforce. You may also have: Experience in publishing, media, ecommerce or another creative business An understanding of publishing metadata, title-management systems, ONIX and integrations with ecommerce, inventory or distribution platforms Experience with some of our current environment: Microsoft 365, Azure file storage, Sophos MDR, FileMaker, Shopify, Power BI, Adobe and relevant integration or development technologies Experience supporting international colleagues or delivering technology projects across different locations and time zones Relevant professional qualifications in IT service management, project management, cybersecurity, data protection or a related discipline. Please do not be put off applying if you do not meet every desirable requirement. We are interested in hearing from candidates who can bring the right skills, judgement and potential to the role. How our values show up in this role They shape how we work with each other, our authors, our partners and our readers. This role is aligned with the Manager/Specialist level of our competency framework: Creativity: Develop and steer practical technology ideas with creative and commercial judgement, creating space for others' ideas and supporting controlled experimentation Integrity: Make fair, evidence-based decisions, explain the rationale, address risks promptly and apply policies consistently Respect: Create an inclusive environment where people feel heard, recognise different working styles and strengths, and give clear, constructive feedback Communication: Set clear expectations, tailor messages to the audience and explain technical, cyber, data and AI matters calmly and clearly Excellence: Maintain high standards across competing priorities, make informed judgements and identify risks to quality early. What success looks like In this role, success will mean: Strategic planning and project delivery are balanced effectively with business-as-usual IT requirements Colleagues receive a reliable, responsive and well-communicated IT service, guided by a clear strategy, roadmap and understanding of business value Cybersecurity, data, licensing and continuity risks are actively managed, while publishing systems and data flows become simpler and more reliable Ecommerce, AI and international projects deliver measurable benefits; budgets and suppliers are controlled; and the IT team is capable, resilient and trusted. Working at Thames & Hudson We support hybrid working, where the role allows, with a minimum of three days a week in our Central London office, after your probation. We offer a supportive and creative working environment, alongside a range of benefits, including: 28 days' holiday plus bank holidays Profit share scheme Interest-free loan for rent deposit or season travel ticket Discounts off our Thames & Hudson books and co-editions Generous pension contributions Employee Assistance Programme and retail discounts Cycle to Work Scheme Free entry into hundreds of museums and galleries nationwide. Some benefits are subject to eligibility. To apply, please follow the link to the application form. You will have an opportunity to upload your CV as well as a cover letter from you that addresses how you meet the "What you'll bring" section above. The deadline for applications is midnight 3 September.
Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management of one of the Ministry of Defence's largest long-term infrastructure programmes, supporting thousands of personnel through the provision of modern, purpose-built living and working environments. With a long-term contract running into the next decade, the organisation is focused on continuous improvement, sustainability and modernisation driving enhancements across both traditional infrastructure and digital capability. Operating within a highly collaborative, multi-partner environment, they play a critical role in evolving how essential services are delivered at scale within a secure and operationally demanding setting. Your new role This role sits at the centre of IT, ensuring that technology is effectively designed, delivered and embedded across the business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors and driving the right decisions from both an architecture and delivery standpoint. Alongside project delivery, the role is responsible for maintaining a resilient and high-performing IT environment. This includes oversight of connectivity and cloud services, ensuring high availability, strong security and effective incident and change management processes. The role also plays a key part in managing third-party suppliers, ensuring services are delivered in line with contractual obligations and best practice. More broadly, this is a leadership position within the team, supporting the Head of IT in shaping strategy, improving processes, and driving continuous improvement. It also provides mentorship and technical guidance across the team, helping to build capability and reduce dependency risks. With a blend of architecture, delivery, and operational ownership, this role offers the opportunity to play a key part in modernising IT, improving how services are delivered, and enabling the business to get real value from its technology investments. What you'll need to succeed To be successful in this role, you'll bring a strong blend of technical expertise, delivery experience and stakeholder engagement skills, with the ability to operate across both strategic and hands-on environments. You'll have a solid technical background across infrastructure, platforms and security, with the confidence to design solutions, challenge approaches and support delivery at a detailed level where required. This is complemented by proven experience delivering IT projects and driving the adoption of new technologies, with clear examples of positive outcomes for the business. A key part of the role is working closely with stakeholders across the organisation, so you'll need to demonstrate strong communication and influencing skills, with the ability to build trust, shape requirements, and guide decision-making. Experience managing third-party suppliers is also essential, ensuring services are delivered in line with expectations, contracts and best practice. You'll be comfortable operating in a dynamic environment, able to plan effectively, solve problems and anticipate risks before they impact services or user experience. Alongside this, there is an expectation to support and mentor others, contributing to the overall capability and resilience of the IT team. From a qualifications and framework perspective, knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model. Ultimately, this role suits someone who takes pride in delivering high-quality, secure and reliable IT services, with a strong customer focus and a genuine drive to improve how technology supports the wider business. What you'll get in return Annual Leave : 25 days plus bank holidays, with the option to buy and sell holiday Pension Plan: Contributory Company Pension Plan matched up to 6% Insurance : Individual life assurance and personal accident cover Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets Reward and Recognition : Celebrate outstanding achievements What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 24, 2026
Full time
Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management of one of the Ministry of Defence's largest long-term infrastructure programmes, supporting thousands of personnel through the provision of modern, purpose-built living and working environments. With a long-term contract running into the next decade, the organisation is focused on continuous improvement, sustainability and modernisation driving enhancements across both traditional infrastructure and digital capability. Operating within a highly collaborative, multi-partner environment, they play a critical role in evolving how essential services are delivered at scale within a secure and operationally demanding setting. Your new role This role sits at the centre of IT, ensuring that technology is effectively designed, delivered and embedded across the business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors and driving the right decisions from both an architecture and delivery standpoint. Alongside project delivery, the role is responsible for maintaining a resilient and high-performing IT environment. This includes oversight of connectivity and cloud services, ensuring high availability, strong security and effective incident and change management processes. The role also plays a key part in managing third-party suppliers, ensuring services are delivered in line with contractual obligations and best practice. More broadly, this is a leadership position within the team, supporting the Head of IT in shaping strategy, improving processes, and driving continuous improvement. It also provides mentorship and technical guidance across the team, helping to build capability and reduce dependency risks. With a blend of architecture, delivery, and operational ownership, this role offers the opportunity to play a key part in modernising IT, improving how services are delivered, and enabling the business to get real value from its technology investments. What you'll need to succeed To be successful in this role, you'll bring a strong blend of technical expertise, delivery experience and stakeholder engagement skills, with the ability to operate across both strategic and hands-on environments. You'll have a solid technical background across infrastructure, platforms and security, with the confidence to design solutions, challenge approaches and support delivery at a detailed level where required. This is complemented by proven experience delivering IT projects and driving the adoption of new technologies, with clear examples of positive outcomes for the business. A key part of the role is working closely with stakeholders across the organisation, so you'll need to demonstrate strong communication and influencing skills, with the ability to build trust, shape requirements, and guide decision-making. Experience managing third-party suppliers is also essential, ensuring services are delivered in line with expectations, contracts and best practice. You'll be comfortable operating in a dynamic environment, able to plan effectively, solve problems and anticipate risks before they impact services or user experience. Alongside this, there is an expectation to support and mentor others, contributing to the overall capability and resilience of the IT team. From a qualifications and framework perspective, knowledge of ITIL and formal Microsoft or technical certifications would be advantageous, alongside project management experience or qualifications. Exposure to security, audit, and IT service management environments would also be beneficial, as would experience working within a structured or shared services model. Ultimately, this role suits someone who takes pride in delivering high-quality, secure and reliable IT services, with a strong customer focus and a genuine drive to improve how technology supports the wider business. What you'll get in return Annual Leave : 25 days plus bank holidays, with the option to buy and sell holiday Pension Plan: Contributory Company Pension Plan matched up to 6% Insurance : Individual life assurance and personal accident cover Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets Reward and Recognition : Celebrate outstanding achievements What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Johnson Controls, Inc.
Sunbury-on-thames, Middlesex
What Will You Do? As we transition from being part of a larger parent organisation to becoming an independent UK business, our people strategy will be fundamental to our future success. Reporting directly to the Managing Director, you will lead the development and execution of our People and HR strategy during a period of significant transformation, growth, and organisational change. You will play a critical role in establishing the foundations of our standalone business, ensuring the successful transition of HR policies, processes, systems, benefits, and employee programmes, while creating a people agenda that supports our long-term commercial objectives. Working closely with leaders across Sales, Marketing, Operations, Customer Service, Finance, and Support Services, you will act as a trusted partner and advisor on all people-related matters. You will help shape an engaged, high-performing, and inclusive culture, ensuring the business remains compliant, commercially focused, and positioned for sustainable growth. This is a unique opportunity to build and influence the future employee experience, strengthen leadership capability, drive organisational effectiveness, and leave a lasting impact on a newly independent business. How Will You Do It? People Strategy & Business Partnership Develop and deliver a People and HR strategy aligned with the organisation's standalone operating model and future growth plans. Partner with the Managing Director and leadership team to shape organisational design, workforce planning, and talent strategies. Provide expert coaching and guidance to senior leaders on people, leadership, and organisational challenges. Support leaders in creating a culture of accountability, engagement, high performance, and continuous development. Business Separation & Transformation Lead all people-related activities associated with the business separation and transition to a standalone organisation. Oversee the implementation and integration of HR policies, systems, processes, benefits, and people frameworks. Ensure a positive and seamless employee transition experience while maintaining engagement, communication, and operational continuity. Drive organisational change initiatives and support leaders through periods of transformation and growth. Employee Relations & Compliance Lead complex employee relations matters including investigations, disciplinary and grievance procedures, performance management, absence management, and organisational change consultations. Ensure compliance with UK employment legislation, regulatory requirements, and HR best practice. Develop and maintain HR policies, governance frameworks, and procedures appropriate for an independent business. Proactively identify, manage, and mitigate people-related risks across the organisation. Talent, Culture & Engagement Design and implement talent management, succession planning, and leadership development initiatives. Lead employee engagement programmes that strengthen culture, retention, wellbeing, and performance. Partner with leaders to attract, develop, and retain high-performing talent across the organisation. Champion a positive, inclusive, and values-driven culture that supports both employee and business success. Reward, Performance & HR Operations Oversee performance management frameworks that encourage accountability, growth, and development. Provide strategic guidance on compensation, benefits, recognition, and reward programmes. Ensure efficient HR operations across the employee lifecycle, from recruitment and onboarding through to development, retention, and offboarding. Develop meaningful people metrics, workforce insights, and reporting to support informed business decision-making. What We're Looking For Experience Significant experience in a senior HR leadership, Head of HR, HR Director, or Senior HR Business Partner capacity within a fast-paced and evolving business environment. Proven success in partnering with senior stakeholders and influencing strategic business decisions. Strong employee relations expertise with a comprehensive understanding of UK employment law. Experience leading organisational change, transformation, business separations, acquisitions, integrations, or restructuring programmes. Demonstrated success in developing and implementing people strategies that drive organisational performance and growth. Experience supporting multiple business functions and diverse employee populations. Skills & Capabilities Strong commercial awareness and understanding of how people strategies enable business performance. Exceptional stakeholder management, influencing, and relationship building skills. Ability to balance strategic thinking with hands on operational delivery. Deep knowledge of employee relations, employment law, and HR best practice. Excellent coaching, communication, and leadership capabilities. Strong analytical, problem solving, and decision making skills. Ability to lead through ambiguity, complexity, and change. Highly organised with the ability to manage competing priorities effectively. Personal Attributes Passionate about creating exceptional employee experiences and building positive workplace cultures. Collaborative, approachable, and credible with stakeholders at all levels. Resilient, adaptable, and comfortable operating in a changing environment. Commercially minded, pragmatic, and solutions focused. Comfortable challenging constructively and influencing senior leaders. Self motivated with a strong drive to build, improve, and deliver results. Positive, energetic, and committed to supporting both people and business success. Qualifications CIPD Level 5 or Level 7 qualified, or equivalent professional experience. Degree in Human Resources, Business, or a related discipline desirable but not essential. Why Join Us? This is a rare opportunity to establish and shape the procurement function of an independent business at a pivotal moment in its journey. As a direct report to the Managing Director and a key member of the leadership team, you will have significant influence over both business and people strategy. You will play a central role in building the culture, leadership capability, organisational structure, and employee experience that will define the next chapter of our success. This role offers the opportunity to create a lasting legacy, drive meaningful change, and help build a thriving standalone organisation from the ground up. What Will You Do? As we transition from being part of a larger parent organisation to becoming an independent UK business, our people strategy will be fundamental to our future success. Reporting directly to the Managing Director, you will lead the development and execution of our People and HR strategy during a period of significant transformation, growth, and organisational change. You will play a critical role in establishing the foundations of our standalone business, ensuring the successful transition of HR policies, processes, systems, benefits, and employee programmes, while creating a people agenda that supports our long-term commercial objectives. Working closely with leaders across Sales, Marketing, Operations, Customer Service, Finance, and Support Services, you will act as a trusted partner and advisor on all people-related matters. You will help shape an engaged, high-performing, and inclusive culture, ensuring the business remains compliant, commercially focused, and positioned for sustainable growth. This is a unique opportunity to build and influence the future employee experience, strengthen leadership capability, drive organisational effectiveness, and leave a lasting impact on a newly independent business. How Will You Do It? People Strategy & Business Partnership Develop and deliver a People and HR strategy aligned with the organisation's standalone operating model and future growth plans. Partner with the Managing Director and leadership team to shape organisational design, workforce planning, and talent strategies. Provide expert coaching and guidance to senior leaders on people, leadership, and organisational challenges. Support leaders in creating a culture of accountability, engagement, high performance, and continuous development. Business Separation & Transformation Lead all people-related activities associated with the business separation and transition to a standalone organisation. Oversee the implementation and integration of HR policies, systems, processes, benefits, and people frameworks. Ensure a positive and seamless employee transition experience while maintaining engagement, communication, and operational continuity. Drive organisational change initiatives and support leaders through periods of transformation and growth. Employee Relations & Compliance Lead complex employee relations matters including investigations, disciplinary and grievance procedures, performance management, absence management, and organisational change consultations. Ensure compliance with UK employment legislation, regulatory requirements, and HR best practice. Develop and maintain HR policies, governance frameworks . click apply for full job details
Aug 23, 2026
Full time
What Will You Do? As we transition from being part of a larger parent organisation to becoming an independent UK business, our people strategy will be fundamental to our future success. Reporting directly to the Managing Director, you will lead the development and execution of our People and HR strategy during a period of significant transformation, growth, and organisational change. You will play a critical role in establishing the foundations of our standalone business, ensuring the successful transition of HR policies, processes, systems, benefits, and employee programmes, while creating a people agenda that supports our long-term commercial objectives. Working closely with leaders across Sales, Marketing, Operations, Customer Service, Finance, and Support Services, you will act as a trusted partner and advisor on all people-related matters. You will help shape an engaged, high-performing, and inclusive culture, ensuring the business remains compliant, commercially focused, and positioned for sustainable growth. This is a unique opportunity to build and influence the future employee experience, strengthen leadership capability, drive organisational effectiveness, and leave a lasting impact on a newly independent business. How Will You Do It? People Strategy & Business Partnership Develop and deliver a People and HR strategy aligned with the organisation's standalone operating model and future growth plans. Partner with the Managing Director and leadership team to shape organisational design, workforce planning, and talent strategies. Provide expert coaching and guidance to senior leaders on people, leadership, and organisational challenges. Support leaders in creating a culture of accountability, engagement, high performance, and continuous development. Business Separation & Transformation Lead all people-related activities associated with the business separation and transition to a standalone organisation. Oversee the implementation and integration of HR policies, systems, processes, benefits, and people frameworks. Ensure a positive and seamless employee transition experience while maintaining engagement, communication, and operational continuity. Drive organisational change initiatives and support leaders through periods of transformation and growth. Employee Relations & Compliance Lead complex employee relations matters including investigations, disciplinary and grievance procedures, performance management, absence management, and organisational change consultations. Ensure compliance with UK employment legislation, regulatory requirements, and HR best practice. Develop and maintain HR policies, governance frameworks, and procedures appropriate for an independent business. Proactively identify, manage, and mitigate people-related risks across the organisation. Talent, Culture & Engagement Design and implement talent management, succession planning, and leadership development initiatives. Lead employee engagement programmes that strengthen culture, retention, wellbeing, and performance. Partner with leaders to attract, develop, and retain high-performing talent across the organisation. Champion a positive, inclusive, and values-driven culture that supports both employee and business success. Reward, Performance & HR Operations Oversee performance management frameworks that encourage accountability, growth, and development. Provide strategic guidance on compensation, benefits, recognition, and reward programmes. Ensure efficient HR operations across the employee lifecycle, from recruitment and onboarding through to development, retention, and offboarding. Develop meaningful people metrics, workforce insights, and reporting to support informed business decision-making. What We're Looking For Experience Significant experience in a senior HR leadership, Head of HR, HR Director, or Senior HR Business Partner capacity within a fast-paced and evolving business environment. Proven success in partnering with senior stakeholders and influencing strategic business decisions. Strong employee relations expertise with a comprehensive understanding of UK employment law. Experience leading organisational change, transformation, business separations, acquisitions, integrations, or restructuring programmes. Demonstrated success in developing and implementing people strategies that drive organisational performance and growth. Experience supporting multiple business functions and diverse employee populations. Skills & Capabilities Strong commercial awareness and understanding of how people strategies enable business performance. Exceptional stakeholder management, influencing, and relationship building skills. Ability to balance strategic thinking with hands on operational delivery. Deep knowledge of employee relations, employment law, and HR best practice. Excellent coaching, communication, and leadership capabilities. Strong analytical, problem solving, and decision making skills. Ability to lead through ambiguity, complexity, and change. Highly organised with the ability to manage competing priorities effectively. Personal Attributes Passionate about creating exceptional employee experiences and building positive workplace cultures. Collaborative, approachable, and credible with stakeholders at all levels. Resilient, adaptable, and comfortable operating in a changing environment. Commercially minded, pragmatic, and solutions focused. Comfortable challenging constructively and influencing senior leaders. Self motivated with a strong drive to build, improve, and deliver results. Positive, energetic, and committed to supporting both people and business success. Qualifications CIPD Level 5 or Level 7 qualified, or equivalent professional experience. Degree in Human Resources, Business, or a related discipline desirable but not essential. Why Join Us? This is a rare opportunity to establish and shape the procurement function of an independent business at a pivotal moment in its journey. As a direct report to the Managing Director and a key member of the leadership team, you will have significant influence over both business and people strategy. You will play a central role in building the culture, leadership capability, organisational structure, and employee experience that will define the next chapter of our success. This role offers the opportunity to create a lasting legacy, drive meaningful change, and help build a thriving standalone organisation from the ground up. What Will You Do? As we transition from being part of a larger parent organisation to becoming an independent UK business, our people strategy will be fundamental to our future success. Reporting directly to the Managing Director, you will lead the development and execution of our People and HR strategy during a period of significant transformation, growth, and organisational change. You will play a critical role in establishing the foundations of our standalone business, ensuring the successful transition of HR policies, processes, systems, benefits, and employee programmes, while creating a people agenda that supports our long-term commercial objectives. Working closely with leaders across Sales, Marketing, Operations, Customer Service, Finance, and Support Services, you will act as a trusted partner and advisor on all people-related matters. You will help shape an engaged, high-performing, and inclusive culture, ensuring the business remains compliant, commercially focused, and positioned for sustainable growth. This is a unique opportunity to build and influence the future employee experience, strengthen leadership capability, drive organisational effectiveness, and leave a lasting impact on a newly independent business. How Will You Do It? People Strategy & Business Partnership Develop and deliver a People and HR strategy aligned with the organisation's standalone operating model and future growth plans. Partner with the Managing Director and leadership team to shape organisational design, workforce planning, and talent strategies. Provide expert coaching and guidance to senior leaders on people, leadership, and organisational challenges. Support leaders in creating a culture of accountability, engagement, high performance, and continuous development. Business Separation & Transformation Lead all people-related activities associated with the business separation and transition to a standalone organisation. Oversee the implementation and integration of HR policies, systems, processes, benefits, and people frameworks. Ensure a positive and seamless employee transition experience while maintaining engagement, communication, and operational continuity. Drive organisational change initiatives and support leaders through periods of transformation and growth. Employee Relations & Compliance Lead complex employee relations matters including investigations, disciplinary and grievance procedures, performance management, absence management, and organisational change consultations. Ensure compliance with UK employment legislation, regulatory requirements, and HR best practice. Develop and maintain HR policies, governance frameworks . click apply for full job details
Domestic Cleaning Supervisor Location: Maidenhead, SL6 6AW Hours: Full time, permanent - Monday to Friday, 10am-6pm Salary: £15.25 per hour Start: As soon as possible Are you an experienced cleaning professional with strong supervisory skills? Join Claires Court as a Domestic Cleaning Supervisor and play a key role in maintaining exceptional standards of cleanliness across our three school sites in Maidenhead. About the Role We are seeking a reliable and experienced Domestic Cleaning Supervisor to join our team. Working alongside the Domestic Manager, you will oversee the day-to-day cleaning operation, supporting and supervising the Domestic team to ensure the highest standards are consistently achieved. This is a hands-on role where you will lead by example, taking an active role in cleaning duties while ensuring effective schedules, teamwork, and safe working practices are maintained across the school. You will be responsible for promoting a positive team culture, ensuring compliance with health and safety procedures, and helping to create a clean, safe, and welcoming environment for pupils, staff, and visitors. About Claires Court At Claires Court, we aim to develop boys and girls to succeed in life. Our "Claires Court Essentials" philosophy, supported by our Key Values, nurtures confident learners with strong self-belief, curiosity, and a positive approach to learning. From Nursery to Sixth Form, we provide tailored learning environments for every child. Key Responsibilities • Supervise and support the Domestic Cleaning team, ensuring consistently high standards • Carry out cleaning duties and quality checks to maintain excellent standards across the school • Monitor cleaning schedules and ensure all areas are completed as required • Train, support, and develop team members, ensuring procedures are followed • Organise deep cleaning during school holidays • Manage cleaning materials, equipment, stock levels, and ordering • Ensure safe use of cleaning chemicals and equipment in line with COSHH regulations • Complete relevant records, checklists, and documentation • Report hazards, defects, and maintenance issues promptly • Promote a strong health and safety culture across the department • Work closely with school teams to support events and operational requirements Person Specification • Previous experience in a cleaning supervisory or team leader role is essential • Experience managing or supporting a cleaning team • Good understanding of cleaning standards, COSHH, and health & safety procedures • Strong organisational and communication skills • Reliable, professional, and able to work independently • Positive approach with the ability to motivate and support others • Commitment to safeguarding and maintaining a safe environment What We Offer • Permanent full-time position • Monday to Friday working hours, 10am-6pm • £15.25 per hour • Supportive and welcoming school community • Opportunities for training and development • The opportunity to make a positive impact within an outstanding school environment Safeguarding Claires Court Schools are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to enhanced DBS and pre-employment checks, including references from previous employers. Applications will be reviewed upon receipt, and we reserve the right to interview and appoint prior to the closing date Other suitable experience includes Domestic Cleaning Supervisor, Cleaning Team Leader, Cleaning Manager, Domestic Supervisor, Housekeeping Supervisor, Cleaning Services Supervisor, Facilities Supervisor.
Aug 23, 2026
Full time
Domestic Cleaning Supervisor Location: Maidenhead, SL6 6AW Hours: Full time, permanent - Monday to Friday, 10am-6pm Salary: £15.25 per hour Start: As soon as possible Are you an experienced cleaning professional with strong supervisory skills? Join Claires Court as a Domestic Cleaning Supervisor and play a key role in maintaining exceptional standards of cleanliness across our three school sites in Maidenhead. About the Role We are seeking a reliable and experienced Domestic Cleaning Supervisor to join our team. Working alongside the Domestic Manager, you will oversee the day-to-day cleaning operation, supporting and supervising the Domestic team to ensure the highest standards are consistently achieved. This is a hands-on role where you will lead by example, taking an active role in cleaning duties while ensuring effective schedules, teamwork, and safe working practices are maintained across the school. You will be responsible for promoting a positive team culture, ensuring compliance with health and safety procedures, and helping to create a clean, safe, and welcoming environment for pupils, staff, and visitors. About Claires Court At Claires Court, we aim to develop boys and girls to succeed in life. Our "Claires Court Essentials" philosophy, supported by our Key Values, nurtures confident learners with strong self-belief, curiosity, and a positive approach to learning. From Nursery to Sixth Form, we provide tailored learning environments for every child. Key Responsibilities • Supervise and support the Domestic Cleaning team, ensuring consistently high standards • Carry out cleaning duties and quality checks to maintain excellent standards across the school • Monitor cleaning schedules and ensure all areas are completed as required • Train, support, and develop team members, ensuring procedures are followed • Organise deep cleaning during school holidays • Manage cleaning materials, equipment, stock levels, and ordering • Ensure safe use of cleaning chemicals and equipment in line with COSHH regulations • Complete relevant records, checklists, and documentation • Report hazards, defects, and maintenance issues promptly • Promote a strong health and safety culture across the department • Work closely with school teams to support events and operational requirements Person Specification • Previous experience in a cleaning supervisory or team leader role is essential • Experience managing or supporting a cleaning team • Good understanding of cleaning standards, COSHH, and health & safety procedures • Strong organisational and communication skills • Reliable, professional, and able to work independently • Positive approach with the ability to motivate and support others • Commitment to safeguarding and maintaining a safe environment What We Offer • Permanent full-time position • Monday to Friday working hours, 10am-6pm • £15.25 per hour • Supportive and welcoming school community • Opportunities for training and development • The opportunity to make a positive impact within an outstanding school environment Safeguarding Claires Court Schools are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to enhanced DBS and pre-employment checks, including references from previous employers. Applications will be reviewed upon receipt, and we reserve the right to interview and appoint prior to the closing date Other suitable experience includes Domestic Cleaning Supervisor, Cleaning Team Leader, Cleaning Manager, Domestic Supervisor, Housekeeping Supervisor, Cleaning Services Supervisor, Facilities Supervisor.
Your new company An exciting opportunity has arisen to join a values-led organisation that supports adults with learning disabilities and autism to live meaningful, independent lives within thriving communities. The organisation operates across a diverse multi-site estate, including supported living accommodation, community facilities and social enterprises, and is committed to delivering safe, sustainable and high-quality environments for the people it supports. Your new role As Head of Estates & Facilities, you will join the Senior Leadership Team and take overall responsibility for the strategic and operational management of a diverse estate, comprising supported living accommodation, community facilities, infrastructure and capital projects. Leading the estate's maintenance, grounds and cleaning functions, you will ensure the estate remains safe, compliant and fit for purpose, whilst maintaining high standards of service delivery across multiple sites.A unique aspect of the role is the management and oversight of the estate's private water supply. Working closely with specialist contractors and stakeholders, you will be responsible for ensuring the continuity, compliance and effective operation of the water system, particularly during periods of increased demand throughout the warmer months.Working closely with senior leaders, operational teams and external partners, you will oversee estate budgets, procurement activities, planned and reactive maintenance programmes, and capital investment projects. You will play a key role in driving continuous improvement through the development of robust systems, reporting mechanisms and operational processes, helping to support informed decision-making and long-term estate planning.The successful candidate will provide leadership to a team of four direct reports, including an experienced Estates Manager, fostering a collaborative and high-performing culture. The role also includes participation in a shared on-call rota with the Estates Manager, although call-out requirements are expected to be infrequent.This is an excellent opportunity for an experienced estates or facilities professional to make a tangible impact within a values-driven organisation, combining strategic leadership with hands-on operational oversight in a unique and rewarding environment. What you'll need to succeed To be successful in this role, you will have significant experience in a senior estates, facilities or property management position, with responsibility for operational leadership, contractor management and budget control. You will possess strong knowledge of statutory compliance, health and safety legislation and project delivery, alongside excellent communication and stakeholder management skills.The organisation is seeking an adaptable and hands-on leader who is comfortable working in a collaborative environment and confident in managing systems, reporting and compliance documentation. Experience within care, supported living, healthcare, charity or similarly regulated environments would be highly advantageous. A full UK driving licence is essential. What you'll get in return Salary of £55,000 - £60,000 DOE 28 days annual leave plus bank holidays Pension scheme Free on-site parking Opportunity to join the Senior Leadership Team Meaningful and rewarding work within a purpose-driven organisation A beautiful rural working environment The chance to shape and develop a diverse estate portfolio while making a positive difference to people's lives What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 23, 2026
Full time
Your new company An exciting opportunity has arisen to join a values-led organisation that supports adults with learning disabilities and autism to live meaningful, independent lives within thriving communities. The organisation operates across a diverse multi-site estate, including supported living accommodation, community facilities and social enterprises, and is committed to delivering safe, sustainable and high-quality environments for the people it supports. Your new role As Head of Estates & Facilities, you will join the Senior Leadership Team and take overall responsibility for the strategic and operational management of a diverse estate, comprising supported living accommodation, community facilities, infrastructure and capital projects. Leading the estate's maintenance, grounds and cleaning functions, you will ensure the estate remains safe, compliant and fit for purpose, whilst maintaining high standards of service delivery across multiple sites.A unique aspect of the role is the management and oversight of the estate's private water supply. Working closely with specialist contractors and stakeholders, you will be responsible for ensuring the continuity, compliance and effective operation of the water system, particularly during periods of increased demand throughout the warmer months.Working closely with senior leaders, operational teams and external partners, you will oversee estate budgets, procurement activities, planned and reactive maintenance programmes, and capital investment projects. You will play a key role in driving continuous improvement through the development of robust systems, reporting mechanisms and operational processes, helping to support informed decision-making and long-term estate planning.The successful candidate will provide leadership to a team of four direct reports, including an experienced Estates Manager, fostering a collaborative and high-performing culture. The role also includes participation in a shared on-call rota with the Estates Manager, although call-out requirements are expected to be infrequent.This is an excellent opportunity for an experienced estates or facilities professional to make a tangible impact within a values-driven organisation, combining strategic leadership with hands-on operational oversight in a unique and rewarding environment. What you'll need to succeed To be successful in this role, you will have significant experience in a senior estates, facilities or property management position, with responsibility for operational leadership, contractor management and budget control. You will possess strong knowledge of statutory compliance, health and safety legislation and project delivery, alongside excellent communication and stakeholder management skills.The organisation is seeking an adaptable and hands-on leader who is comfortable working in a collaborative environment and confident in managing systems, reporting and compliance documentation. Experience within care, supported living, healthcare, charity or similarly regulated environments would be highly advantageous. A full UK driving licence is essential. What you'll get in return Salary of £55,000 - £60,000 DOE 28 days annual leave plus bank holidays Pension scheme Free on-site parking Opportunity to join the Senior Leadership Team Meaningful and rewarding work within a purpose-driven organisation A beautiful rural working environment The chance to shape and develop a diverse estate portfolio while making a positive difference to people's lives What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. The HR Business Partner - International will work closely with and provide day to day support to the HR Lead for International helping to improve the overall HR service and elevate business partnering across our international offices. This is a hands on, delivery focused role for an experienced HR generalist who is equally comfortable rolling up their sleeves on operational HR matters and building credible, trusted relationships with senior stakeholders across multiple countries. You will act as a key point of contact for managers and employees outside the UK, bringing strong knowledge of employment legislation and market practice across Europe (and ideally further afield) to ensure we operate compliantly and competitively in every jurisdiction in which we do business. Key Responsibilities Work with the HR team to design and deliver an improved HR operating model and service across our international locations. Act as a trusted business partner to leaders and managers outside the UK, providing pragmatic, commercially minded HR advice and coaching. Provide expert guidance on local employment law, statutory requirements and market practice across multiple European jurisdictions, escalating and managing local legal/HR advisor relationships where needed. Lead and support end to end employee relations casework (grievances, disciplinaries, performance management, restructures) across different countries, ensuring compliant and consistent handling. Support international recruitment and onboarding, working with the Talent Acquisition Team, hiring managers and external partners to attract and integrate talent in new and existing markets. Manage or support cross border HR projects, including harmonisation of policies, contracts, benefits and HR processes across jurisdictions. Own or contribute to core HR cycle activities internationally - performance management, salary review, bonus process, talent and succession planning. Advise on and help implement compliant approaches to entering new territories (e.g. employer of record arrangements, local entity set up considerations, TUPE and cross border transfers). Build strong working relationships with local HR, finance, legal and compliance teams to ensure HR practice aligns with broader regulatory obligations relevant to a reinsurance broking business. Use HR data and metrics to identify trends, risks and opportunities across the international employee population, and translate these into recommendations. Maintain oversight of local employment documentation, employee handbook requirements and policy governance across international jurisdictions, ensuring ongoing legal compliance and alignment with group standards. Champion best practice, consistency and continuous improvement in HR processes, documentation and systems across all jurisdictions. Support wider HR initiatives such as engagement, DEI, wellbeing and organisational design as the international business scales. Experience & Skills Required Proven HR generalist / HR Business Partner experience gained within a complex, multi jurisdictional or international organisation - financial/professional services, insurance or reinsurance broking background strongly preferred. Solid, current working knowledge of employment legislation and HR practices across multiple European countries, and confidence navigating jurisdictions where you don't hold deep local expertise, by knowing what to check and who to ask. Experience managing complex employee relations cases across borders, with sound judgement on risk and appropriate escalation. Track record of business partnering with senior stakeholders, building credibility and influence at all levels. Experience supporting or leading HR projects such as policy harmonisation, restructures, TUPE, M&A integration or entity set up in new markets. Fluency in English plus working proficiency in at least one other European language; additional languages are a strong advantage. Comfortable operating in a smaller HR team where you'll need to move between business partnering and hands on operational delivery. Strong communication and relationship building skills, with genuine cultural sensitivity and adaptability when working across different markets and ways of working. Good working knowledge of HRIS and HR data/reporting; able to use insight to inform decisions. Degree educated or equivalent; CIPD qualification (or international equivalent) desirable. Willingness and ability to travel internationally as required. Experience managing external employment counsel and HR consultants effectively, balancing legal risk, operational practicality and cost. Balances commercial priorities with legal and people risk considerations. Remains resilient and adaptable in a fast changing international environment. Builds trusted relationships quickly across cultures and levels of seniority. What We're Looking For Someone who thrives on complexity and ambiguity, enjoys building things from the ground up, and can flex between strategic business partnering and practical, on the ground HR delivery. You will be a natural relationship builder who is equally credible with a senior leader in one country and an employee navigating a personal issue in another, and who brings energy and rigour to improving how HR operates as our international business continues to grow. What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working . Not all positions can accommodate changes to working hours or locations. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us - the people who work in the business - supported by three long term, minority growth equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.
Aug 23, 2026
Full time
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. The HR Business Partner - International will work closely with and provide day to day support to the HR Lead for International helping to improve the overall HR service and elevate business partnering across our international offices. This is a hands on, delivery focused role for an experienced HR generalist who is equally comfortable rolling up their sleeves on operational HR matters and building credible, trusted relationships with senior stakeholders across multiple countries. You will act as a key point of contact for managers and employees outside the UK, bringing strong knowledge of employment legislation and market practice across Europe (and ideally further afield) to ensure we operate compliantly and competitively in every jurisdiction in which we do business. Key Responsibilities Work with the HR team to design and deliver an improved HR operating model and service across our international locations. Act as a trusted business partner to leaders and managers outside the UK, providing pragmatic, commercially minded HR advice and coaching. Provide expert guidance on local employment law, statutory requirements and market practice across multiple European jurisdictions, escalating and managing local legal/HR advisor relationships where needed. Lead and support end to end employee relations casework (grievances, disciplinaries, performance management, restructures) across different countries, ensuring compliant and consistent handling. Support international recruitment and onboarding, working with the Talent Acquisition Team, hiring managers and external partners to attract and integrate talent in new and existing markets. Manage or support cross border HR projects, including harmonisation of policies, contracts, benefits and HR processes across jurisdictions. Own or contribute to core HR cycle activities internationally - performance management, salary review, bonus process, talent and succession planning. Advise on and help implement compliant approaches to entering new territories (e.g. employer of record arrangements, local entity set up considerations, TUPE and cross border transfers). Build strong working relationships with local HR, finance, legal and compliance teams to ensure HR practice aligns with broader regulatory obligations relevant to a reinsurance broking business. Use HR data and metrics to identify trends, risks and opportunities across the international employee population, and translate these into recommendations. Maintain oversight of local employment documentation, employee handbook requirements and policy governance across international jurisdictions, ensuring ongoing legal compliance and alignment with group standards. Champion best practice, consistency and continuous improvement in HR processes, documentation and systems across all jurisdictions. Support wider HR initiatives such as engagement, DEI, wellbeing and organisational design as the international business scales. Experience & Skills Required Proven HR generalist / HR Business Partner experience gained within a complex, multi jurisdictional or international organisation - financial/professional services, insurance or reinsurance broking background strongly preferred. Solid, current working knowledge of employment legislation and HR practices across multiple European countries, and confidence navigating jurisdictions where you don't hold deep local expertise, by knowing what to check and who to ask. Experience managing complex employee relations cases across borders, with sound judgement on risk and appropriate escalation. Track record of business partnering with senior stakeholders, building credibility and influence at all levels. Experience supporting or leading HR projects such as policy harmonisation, restructures, TUPE, M&A integration or entity set up in new markets. Fluency in English plus working proficiency in at least one other European language; additional languages are a strong advantage. Comfortable operating in a smaller HR team where you'll need to move between business partnering and hands on operational delivery. Strong communication and relationship building skills, with genuine cultural sensitivity and adaptability when working across different markets and ways of working. Good working knowledge of HRIS and HR data/reporting; able to use insight to inform decisions. Degree educated or equivalent; CIPD qualification (or international equivalent) desirable. Willingness and ability to travel internationally as required. Experience managing external employment counsel and HR consultants effectively, balancing legal risk, operational practicality and cost. Balances commercial priorities with legal and people risk considerations. Remains resilient and adaptable in a fast changing international environment. Builds trusted relationships quickly across cultures and levels of seniority. What We're Looking For Someone who thrives on complexity and ambiguity, enjoys building things from the ground up, and can flex between strategic business partnering and practical, on the ground HR delivery. You will be a natural relationship builder who is equally credible with a senior leader in one country and an employee navigating a personal issue in another, and who brings energy and rigour to improving how HR operates as our international business continues to grow. What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working . Not all positions can accommodate changes to working hours or locations. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us - the people who work in the business - supported by three long term, minority growth equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.
Director, Global Tax Product Management At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary. BNY is seeking a Director to join our Client Tax team, located in London, UK. This leadership role spans product innovation, regulatory readiness, commercialization, and product governance, aligned to BNY's strategic pillars: Be More for our Clients, Run our Company Better, and Power our Culture. In this role, you'll make an impact in the following ways: Reporting to the Global Head of Tax within the Enterprise Custody Services platform, you will be responsible for leading the delivery on key strategic and client focused global tax initiatives covering withholding taxes, Financial Transaction Taxes and other securities taxes Design, plan and execute a comprehensive, prioritized roadmap balancing compliance mandates, client experience, and commercial value as aligned to company priorities Partner with Sales and Coverage teams to win complex custody tax deals by leading end-to-end solutioning. You will lead RFP responses, participate in client pitches and due diligence, define scalable operating and technology solutions tailored to client requirements, assess risk and control impacts, and align pricing and commercials to ensure a seamless transition from proposal to delivery Oversee and accelerate the expansion of the custody tax product coverage and capabilities by identifying opportunities, prioritizing enhancements, and delivering scalable, compliant solutions Manage and approve non-standard client service requests by leading solution design and cross functional execution; perform assessments with corporate, business and operational partners; secure required governance/risk approvals; orchestrate cross functional delivery clear timelines, KPIs, and change management to drive client satisfaction To be successful in this role, we're seeking the following: Experience working at a global custodian, global asset manager and/or Big 4 firm working on international custody tax matters impacting global clients with adeep knowledge on domestic and foreign withholding taxes, tax relief systems capital gains and financial transaction taxes Brings strong skills in analysis, solution design, ability to lead cross functional teams, and hands on execution Proven experience partnering with Sales on high value, complex pitches and RFPs-shaping solutions, commercials, and client presentations to drive wins. Must have excellent written and oral communication skills Self driven with a focus on ownership and the ability to execute on projects Excellent time management skills required together with an ability to prioritize workload and multi task activities for timely delivery and conclusion Proficient user for MS Office packages (Word, Excel, PowerPoint). Experience of Agile methodologies and tools including JIRA would be an asset but not mandatory Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay for performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Aug 23, 2026
Full time
Director, Global Tax Product Management At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary. BNY is seeking a Director to join our Client Tax team, located in London, UK. This leadership role spans product innovation, regulatory readiness, commercialization, and product governance, aligned to BNY's strategic pillars: Be More for our Clients, Run our Company Better, and Power our Culture. In this role, you'll make an impact in the following ways: Reporting to the Global Head of Tax within the Enterprise Custody Services platform, you will be responsible for leading the delivery on key strategic and client focused global tax initiatives covering withholding taxes, Financial Transaction Taxes and other securities taxes Design, plan and execute a comprehensive, prioritized roadmap balancing compliance mandates, client experience, and commercial value as aligned to company priorities Partner with Sales and Coverage teams to win complex custody tax deals by leading end-to-end solutioning. You will lead RFP responses, participate in client pitches and due diligence, define scalable operating and technology solutions tailored to client requirements, assess risk and control impacts, and align pricing and commercials to ensure a seamless transition from proposal to delivery Oversee and accelerate the expansion of the custody tax product coverage and capabilities by identifying opportunities, prioritizing enhancements, and delivering scalable, compliant solutions Manage and approve non-standard client service requests by leading solution design and cross functional execution; perform assessments with corporate, business and operational partners; secure required governance/risk approvals; orchestrate cross functional delivery clear timelines, KPIs, and change management to drive client satisfaction To be successful in this role, we're seeking the following: Experience working at a global custodian, global asset manager and/or Big 4 firm working on international custody tax matters impacting global clients with adeep knowledge on domestic and foreign withholding taxes, tax relief systems capital gains and financial transaction taxes Brings strong skills in analysis, solution design, ability to lead cross functional teams, and hands on execution Proven experience partnering with Sales on high value, complex pitches and RFPs-shaping solutions, commercials, and client presentations to drive wins. Must have excellent written and oral communication skills Self driven with a focus on ownership and the ability to execute on projects Excellent time management skills required together with an ability to prioritize workload and multi task activities for timely delivery and conclusion Proficient user for MS Office packages (Word, Excel, PowerPoint). Experience of Agile methodologies and tools including JIRA would be an asset but not mandatory Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay for performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
The Opportunity Our client is a well established service business operating across the UK. They deliver a hands on, operational service to their customers every day, and technology is what holds that operation together. A well run, commercially minded group with a strong position in its market. This is the number one technology role in the business and a seat on the senior leadership team. You will own the strategy, the budget, the systems and the team. It is a hands on role. The function is lean and you will be doing the work as well as directing it. Why The Role Exists The business is investing in a major programme of work across its core business systems, including a full CRM replacement. This is not a refresh. It covers system selection, data migration, integration across the wider estate, cutover and the decommissioning of what is in place today. It will shape how the business sells, serves its customers and grows for the next decade. They want someone to own that programme, not administer it. What You'll Be Doing Systems, architecture and delivery Owning the portfolio of business systems across their full lifecycle, from selection and build through to replacement and decommissioning Leading the core systems and CRM programme end to end, including data migration, parallel running, cutover and decommissioning of the legacy platform Defining and maintaining the systems architecture, integrations, data flows and interface management Making and justifying build versus buy decisions Directing third party development partners against agreed technical standards and delivery commitments Identifying and prioritising opportunities to automate and simplify how the business works Strategy and commercial Defining an IT strategy that supports the commercial strategy of the business Owning the financial planning and reporting for all IT spend, capital and operational, including cloud consumption, licensing and support contracts Preparing budgets, seeking approval and delivering projects within them Negotiating and managing supplier agreements, and making the case for investment in terms of cost, risk and value Keeping the leadership team informed on relevant technical advances and where they could take the business Infrastructure and security Accountable for the IT and telecommunications estate, hardware and software Implementing and maintaining an effective information security framework, including threat assessment and periodic external evaluation Owning security operations end to end, covering vulnerability management, patching, incident containment and post incident review Directing the managed security provider Monitoring, reporting and capacity management across key platforms Team, suppliers and stakeholders Line managing the IT team, setting objectives and supporting development Balancing in house capability against outsourced delivery Managing relationships with external systems providers and service level agreements Supporting sales and account management colleagues with key customers and new prospects Reporting on system performance to key customers Risk, data and continuity Acting as Data Protection Officer for the business Owning data protection, privacy, security and retention policies Defining and testing backup, recovery and disaster recovery processes Owning the IT aspects of the risk register About You Proven experience running IT inside an operational service business, where technology supports the operation rather than being the product Demonstrable delivery of a CRM or equivalent core system replacement at genuine scale, including data migration and legacy decommissioning. You know what goes wrong, because it has gone wrong for you Still hands on. Real depth across a hybrid Microsoft estate, identity and endpoint management, public cloud and network security Experience building and owning an IT budget covering both capital and recurring spend, and negotiating with suppliers Experience leading a small technical team and deciding what is done in house and what is outsourced Commercially minded, able to explain technical risk and investment to people who are not technical Comfortable in front of customers, prospects and suppliers as well as colleagues Certifications such as ITIL 4, CISSP, CISM or BCS membership are welcome, our client is open on route as long as the capability is there Creative. Our client was emphatic on this point. They want somebody who will look at the business and say what could be done differently, rather than wait to be asked What's On Offer Salary of 80,000 to 100,000 depending on experience 6,000 car allowance Hybrid working, minimum two days per week in the office A seat on the senior leadership team with direct access to the Directors Genuine ownership of the technology function and of a major systems programme An established, profitable business with a long track record There is occasional out of hours work to support planned change and major incidents. You will need to be within a sensible commute of Hampshire for two days a week. The Background That Fits This is an operational business, not a software house. The people who do well in this environment have run IT inside businesses where technology supports the operation rather than being the product. Logistics, distribution, field service, installation, utilities, transport, manufacturing, facilities management and similar. If that is your background, you will recognise this environment straight away. This is a role for a Head of IT, or an IT Manager ready to step up, who wants to own the whole picture rather than one slice of it. If you want to lead a systems programme that genuinely changes how a business operates, and you would rather be in the detail than above it, this is worth a conversation. DMA Recruitment specialises in Logistics, Engineering, Manufacturing, Environmental & Recycling, Infrastructure & Construction and Business Services. To our mind, it isn't just a job.
Aug 23, 2026
Full time
The Opportunity Our client is a well established service business operating across the UK. They deliver a hands on, operational service to their customers every day, and technology is what holds that operation together. A well run, commercially minded group with a strong position in its market. This is the number one technology role in the business and a seat on the senior leadership team. You will own the strategy, the budget, the systems and the team. It is a hands on role. The function is lean and you will be doing the work as well as directing it. Why The Role Exists The business is investing in a major programme of work across its core business systems, including a full CRM replacement. This is not a refresh. It covers system selection, data migration, integration across the wider estate, cutover and the decommissioning of what is in place today. It will shape how the business sells, serves its customers and grows for the next decade. They want someone to own that programme, not administer it. What You'll Be Doing Systems, architecture and delivery Owning the portfolio of business systems across their full lifecycle, from selection and build through to replacement and decommissioning Leading the core systems and CRM programme end to end, including data migration, parallel running, cutover and decommissioning of the legacy platform Defining and maintaining the systems architecture, integrations, data flows and interface management Making and justifying build versus buy decisions Directing third party development partners against agreed technical standards and delivery commitments Identifying and prioritising opportunities to automate and simplify how the business works Strategy and commercial Defining an IT strategy that supports the commercial strategy of the business Owning the financial planning and reporting for all IT spend, capital and operational, including cloud consumption, licensing and support contracts Preparing budgets, seeking approval and delivering projects within them Negotiating and managing supplier agreements, and making the case for investment in terms of cost, risk and value Keeping the leadership team informed on relevant technical advances and where they could take the business Infrastructure and security Accountable for the IT and telecommunications estate, hardware and software Implementing and maintaining an effective information security framework, including threat assessment and periodic external evaluation Owning security operations end to end, covering vulnerability management, patching, incident containment and post incident review Directing the managed security provider Monitoring, reporting and capacity management across key platforms Team, suppliers and stakeholders Line managing the IT team, setting objectives and supporting development Balancing in house capability against outsourced delivery Managing relationships with external systems providers and service level agreements Supporting sales and account management colleagues with key customers and new prospects Reporting on system performance to key customers Risk, data and continuity Acting as Data Protection Officer for the business Owning data protection, privacy, security and retention policies Defining and testing backup, recovery and disaster recovery processes Owning the IT aspects of the risk register About You Proven experience running IT inside an operational service business, where technology supports the operation rather than being the product Demonstrable delivery of a CRM or equivalent core system replacement at genuine scale, including data migration and legacy decommissioning. You know what goes wrong, because it has gone wrong for you Still hands on. Real depth across a hybrid Microsoft estate, identity and endpoint management, public cloud and network security Experience building and owning an IT budget covering both capital and recurring spend, and negotiating with suppliers Experience leading a small technical team and deciding what is done in house and what is outsourced Commercially minded, able to explain technical risk and investment to people who are not technical Comfortable in front of customers, prospects and suppliers as well as colleagues Certifications such as ITIL 4, CISSP, CISM or BCS membership are welcome, our client is open on route as long as the capability is there Creative. Our client was emphatic on this point. They want somebody who will look at the business and say what could be done differently, rather than wait to be asked What's On Offer Salary of 80,000 to 100,000 depending on experience 6,000 car allowance Hybrid working, minimum two days per week in the office A seat on the senior leadership team with direct access to the Directors Genuine ownership of the technology function and of a major systems programme An established, profitable business with a long track record There is occasional out of hours work to support planned change and major incidents. You will need to be within a sensible commute of Hampshire for two days a week. The Background That Fits This is an operational business, not a software house. The people who do well in this environment have run IT inside businesses where technology supports the operation rather than being the product. Logistics, distribution, field service, installation, utilities, transport, manufacturing, facilities management and similar. If that is your background, you will recognise this environment straight away. This is a role for a Head of IT, or an IT Manager ready to step up, who wants to own the whole picture rather than one slice of it. If you want to lead a systems programme that genuinely changes how a business operates, and you would rather be in the detail than above it, this is worth a conversation. DMA Recruitment specialises in Logistics, Engineering, Manufacturing, Environmental & Recycling, Infrastructure & Construction and Business Services. To our mind, it isn't just a job.
ABOUT THE ROLE As Tax Lead, you will provide strategic direction and leadership for the Partnership's tax function. Reporting to the Group Financial Controller, you will shape tax strategy, manage risk, and lead a team of 9 with 3 direct reports across corporate, indirect, and employment tax. In this role, you will act as the primary liaison with HMRC including addressing any queries, oversee compliance returns, statutory accounts, champion modern tax technology, develop the team and collaborate across Finance, Commercial, Legal, and Technology to integrate tax requirements into the Partnership's projects and daily operations. You will interact with senior stakeholders across the business - particularly on projects - including CFO for the SAO process. At a glance Expected Salary: £100,000 - £120,000 (depending upon experience) Hybrid Working - This is a hybrid working role, therefore your time will primarily be split between working from home and the London / Bracknell Head Office. However, there will also be an expectation to visit other locations as the need arises. Our team currently works from the office around three times a week to connect and on a more ad-hoc basis to attend key meetings, but again the frequency is dependent on the business needs. Contract type - Permanent. Key Responsibilities Service Delivery: Be accountable for leading, developing and implementing the tax strategy and policies for the Partnership taking account of the risk appetite mandated by the Partnership Board. Ensure a timely response to tax matters and accurate tax filings. Provide leadership and direction of service management relationship with customer and stakeholder groups. Proactively manage your own development including keeping up to date with internal and external development in relevant business/regulatory areas. Liaise with other internal teams to ensure integration and effective service delivery to the Partnership. Communicate tax policies to the business and externally as required. Liaising and managing relationships with HMRC during routine audits and ad hoc enquiries, including correspondence, leading meetings and maintaining a proactive relationship. Primary point of contact for tax advisors & external auditors. Leading the Tax team of nine Partners. Manage Partnership tax risks and mitigate risks by ensuring tax-related ICF controls are operated correctly and are fit for purpose. Managing the tax budget. Look for opportunities to drive value in terms of latest thinking for instance VAT on product files. Quality & Compliance Ensure that all relevant business users are aware of corporate, indirect, and employment requirements and that these are addressed in any impacted business initiative. Review and communicate relevant changes to tax legislation or guidance. Liaise with other business functions e.g. Internal Audit, Business Risk, HR, Property, New Business, Legal and Company Secretarial, to identify and advise on new business and corporate initiatives. Lead on the annual Senior Accounting Officer process. Perform the final sign off of the tax numbers and disclosures in the annual and interim financial statements. Delivering Change Identify, lead and deliver opportunities to optimise the Partnership's tax position, ensuring that arrangements are managed and implemented in a controlled and accurate manner and in accordance with the Partnership's Tax Strategy. Represent the Partnership for tax matters on industry bodies. Continuous Improvement Be accountable for fostering and maintaining a culture seeking to make incremental improvements to propositions, processes, controls and/or policies. Embed tax awareness across the organisation and improve operational efficiency by developing and using best practices and technology. Essential skills/experience you'll need CTA qualified (or ACA/ACCA qualified with extensive in-house or practice tax experience). Deep tax knowledge with a strong bias/specialism toward Indirect Tax / VAT. Experience operating within complex, fast-paced retail or consumer-facing environments at scale. Proven track record of team management, challenging the status quo, and influencing matrix stakeholders. Desirable skills/experience you may have Exposure to international tax regimes Hands-on experience driving tax technology implementation. Additional Information Should your initial application be successful, the subsequent stages will comprise two rounds of interviews - virtual and in-person assessments. Closing Date and Compensation Closing Date: August 30, 2026 Pay: £99,000.00 - £136,000.00 Annual Contract Type: Permanent Hours of Work: 35 Job Level: Partnership Level 5 Where You'll Be Working: London Central Office, 1 Drummond Gate, London SW1V 2QQ ABOUT THE PARTNERSHIP We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible if we see a high number of applicants. We want all of our Partners to have good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or short hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Aug 23, 2026
Full time
ABOUT THE ROLE As Tax Lead, you will provide strategic direction and leadership for the Partnership's tax function. Reporting to the Group Financial Controller, you will shape tax strategy, manage risk, and lead a team of 9 with 3 direct reports across corporate, indirect, and employment tax. In this role, you will act as the primary liaison with HMRC including addressing any queries, oversee compliance returns, statutory accounts, champion modern tax technology, develop the team and collaborate across Finance, Commercial, Legal, and Technology to integrate tax requirements into the Partnership's projects and daily operations. You will interact with senior stakeholders across the business - particularly on projects - including CFO for the SAO process. At a glance Expected Salary: £100,000 - £120,000 (depending upon experience) Hybrid Working - This is a hybrid working role, therefore your time will primarily be split between working from home and the London / Bracknell Head Office. However, there will also be an expectation to visit other locations as the need arises. Our team currently works from the office around three times a week to connect and on a more ad-hoc basis to attend key meetings, but again the frequency is dependent on the business needs. Contract type - Permanent. Key Responsibilities Service Delivery: Be accountable for leading, developing and implementing the tax strategy and policies for the Partnership taking account of the risk appetite mandated by the Partnership Board. Ensure a timely response to tax matters and accurate tax filings. Provide leadership and direction of service management relationship with customer and stakeholder groups. Proactively manage your own development including keeping up to date with internal and external development in relevant business/regulatory areas. Liaise with other internal teams to ensure integration and effective service delivery to the Partnership. Communicate tax policies to the business and externally as required. Liaising and managing relationships with HMRC during routine audits and ad hoc enquiries, including correspondence, leading meetings and maintaining a proactive relationship. Primary point of contact for tax advisors & external auditors. Leading the Tax team of nine Partners. Manage Partnership tax risks and mitigate risks by ensuring tax-related ICF controls are operated correctly and are fit for purpose. Managing the tax budget. Look for opportunities to drive value in terms of latest thinking for instance VAT on product files. Quality & Compliance Ensure that all relevant business users are aware of corporate, indirect, and employment requirements and that these are addressed in any impacted business initiative. Review and communicate relevant changes to tax legislation or guidance. Liaise with other business functions e.g. Internal Audit, Business Risk, HR, Property, New Business, Legal and Company Secretarial, to identify and advise on new business and corporate initiatives. Lead on the annual Senior Accounting Officer process. Perform the final sign off of the tax numbers and disclosures in the annual and interim financial statements. Delivering Change Identify, lead and deliver opportunities to optimise the Partnership's tax position, ensuring that arrangements are managed and implemented in a controlled and accurate manner and in accordance with the Partnership's Tax Strategy. Represent the Partnership for tax matters on industry bodies. Continuous Improvement Be accountable for fostering and maintaining a culture seeking to make incremental improvements to propositions, processes, controls and/or policies. Embed tax awareness across the organisation and improve operational efficiency by developing and using best practices and technology. Essential skills/experience you'll need CTA qualified (or ACA/ACCA qualified with extensive in-house or practice tax experience). Deep tax knowledge with a strong bias/specialism toward Indirect Tax / VAT. Experience operating within complex, fast-paced retail or consumer-facing environments at scale. Proven track record of team management, challenging the status quo, and influencing matrix stakeholders. Desirable skills/experience you may have Exposure to international tax regimes Hands-on experience driving tax technology implementation. Additional Information Should your initial application be successful, the subsequent stages will comprise two rounds of interviews - virtual and in-person assessments. Closing Date and Compensation Closing Date: August 30, 2026 Pay: £99,000.00 - £136,000.00 Annual Contract Type: Permanent Hours of Work: 35 Job Level: Partnership Level 5 Where You'll Be Working: London Central Office, 1 Drummond Gate, London SW1V 2QQ ABOUT THE PARTNERSHIP We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible if we see a high number of applicants. We want all of our Partners to have good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or short hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Head Chef Operations - Kingston Contract: Full Time Salary: £37,300 - £39,300 Contracted Hours: 45 At Yo!, we serve up fresh food, fast-paced energy, and a dining experience like no other. Think iconic conveyor belts, bold Japanese flavours, and a team that brings the vibe every single day. With 30+ restaurants across the UK since 1997, we're a brand that's built on innovation, quality, and great people. Whether it's a quick lunch or a catch-up with friends, we create memorable experiences for every guest - and it all starts with our teams. If you're passionate, energetic, and ready to thrive in a busy environment, you'll fit right in. Join us and be part of something fast, fun, and full of flavour. We're looking for an inspiring, hands on Head Chef who loves great food, thrives in a high energy environment, and knows how to bring out the best in a kitchen team. If you're passionate about quality, consistency, and leading from the front - this could be your next move About You - A Leader with Food at the Heart You're calm under pressure, confident in your craft, and passionate about creating great food while building a strong, positive kitchen culture. About You • Passionate about food, especially sushi and Japanese inspired dishes • An experienced kitchen leader who leads by example • Detail driven, with high standards for quality and consistency • Calm, organised, and confident during busy services • Hands on and happy to be on the pass and on the floor • A people focused leader who enjoys developing and motivating others • Keen to grow, improve, and keep the kitchen moving forward Key Responsibilities As Head Chef, you'll take full ownership of the kitchen - leading the team, delivering great food every time, and creating an environment where people feel supported and proud of what they do. You'll be: • Leading, motivating, and developing the kitchen team • Ensuring every dish is fresh, consistent, and beautifully presented • Managing service with calm leadership and clear communication • Working closely with the General Manager to deliver a great overall experience • Training and developing your team to build strong future talent • Maintaining high standards across food quality, safety, and cleanliness • Managing stock, deliveries, and kitchen organisation • Creating a positive, inclusive, high energy kitchen culture • Driving consistency, structure, and continuous improvement We're proud to offer: Fantastic working hours Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu Grow with YO!- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform 50% off your food every time you dine with us fo
Aug 22, 2026
Full time
Head Chef Operations - Kingston Contract: Full Time Salary: £37,300 - £39,300 Contracted Hours: 45 At Yo!, we serve up fresh food, fast-paced energy, and a dining experience like no other. Think iconic conveyor belts, bold Japanese flavours, and a team that brings the vibe every single day. With 30+ restaurants across the UK since 1997, we're a brand that's built on innovation, quality, and great people. Whether it's a quick lunch or a catch-up with friends, we create memorable experiences for every guest - and it all starts with our teams. If you're passionate, energetic, and ready to thrive in a busy environment, you'll fit right in. Join us and be part of something fast, fun, and full of flavour. We're looking for an inspiring, hands on Head Chef who loves great food, thrives in a high energy environment, and knows how to bring out the best in a kitchen team. If you're passionate about quality, consistency, and leading from the front - this could be your next move About You - A Leader with Food at the Heart You're calm under pressure, confident in your craft, and passionate about creating great food while building a strong, positive kitchen culture. About You • Passionate about food, especially sushi and Japanese inspired dishes • An experienced kitchen leader who leads by example • Detail driven, with high standards for quality and consistency • Calm, organised, and confident during busy services • Hands on and happy to be on the pass and on the floor • A people focused leader who enjoys developing and motivating others • Keen to grow, improve, and keep the kitchen moving forward Key Responsibilities As Head Chef, you'll take full ownership of the kitchen - leading the team, delivering great food every time, and creating an environment where people feel supported and proud of what they do. You'll be: • Leading, motivating, and developing the kitchen team • Ensuring every dish is fresh, consistent, and beautifully presented • Managing service with calm leadership and clear communication • Working closely with the General Manager to deliver a great overall experience • Training and developing your team to build strong future talent • Maintaining high standards across food quality, safety, and cleanliness • Managing stock, deliveries, and kitchen organisation • Creating a positive, inclusive, high energy kitchen culture • Driving consistency, structure, and continuous improvement We're proud to offer: Fantastic working hours Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu Grow with YO!- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform 50% off your food every time you dine with us fo
Senior Bid Writer / Bid Team Lead Public Sector Tenders Healthcare & Social Care Stevenage Herts Hybrid Role Up to £60k Are you an experienced Bid Writer who is ready to take more ownership not just of the bids you write, but of the people and processes behind them? Our client is a growing and innovative business that helps organisations secure valuable public sector contracts. Working particularly within healthcare, social care, supported living and other regulated services, they combine specialist bid expertise with technology to make the tender process more efficient, organised and successful. They are now looking for an experienced Senior Bid Writer / Bid Team Lead to lead and develop their bid writing team while continuing to play a hands-on role in producing and reviewing high-quality submissions. This would suit someone who knows what a strong public sector bid looks like, enjoys improving the way things are done and gets genuine satisfaction from helping other writers become better at what they do. The Job You ll take responsibility for the quality and delivery of bids across the team, making sure deadlines are met and every submission is persuasive, accurate and fully compliant. Your role will include: Leading and supporting a team of Bid Writers, allocating workloads and monitoring progress including coaching and mentoring. Planning, writing, editing and erseeing PQQs, ITTs, DPS applications and framework submissions . Reviewing tender responses and managing multiple live tenders, identifying where answers can be strengthened and improvements made. Working with clients and colleagues to gather the technical, operational, commercial and financial information needed to build strong responses. Reviewing evaluator feedback and tender outcomes to identify opportunities to improve process and future submissions and win rates. What Are We Looking For? You ll already have solid experience within bids and tenders and be comfortable taking responsibility for both quality and delivery. You ll ideally have: Experience as a Senior Bid Writer, Bid Manager, Bid Team Leader or similar. Previous experience managing, supervising, coaching or mentoring other Bid Writers. A strong understanding of UK public sector procurement and tendering processes. Experience producing ITTs, framework submissions and DPS applications. Excellent written English and strong editing and proofreading skills. The ability to turn complex information into clear, persuasive tender responses. Excellent organisation and the confidence to manage several deadlines and stakeholders at once. A naturally thorough approach you ll be the person who spots the missing evidence, unanswered question or weak response before it becomes a problem. It Would Be Particularly Useful If You Have Experience within healthcare, social care, supported living or other regulated public sector services would be a real advantage. Knowledge of CQC, Ofsted or care-sector regulation would also be useful, as would experience using procurement portals such as Atamis, Proactis, In-Tend or The Chest . Experience utilizing digital platforms and AI to enhance process and bid quality. A relevant degree or professional bid management qualification would be useful, although practical experience and a strong track record will be equally important. The Person This is more than a writing role. You ll need to be someone who can keep a cool head when several deadlines collide, maintain high standards without slowing everything down and give constructive feedback that helps people improve. You ll be organised, commercially aware and comfortable taking responsibility but you ll also enjoy being part of a collaborative team in a growing business. Most importantly, you ll understand that successful bid writing is about much more than producing polished words. It s about understanding the question, finding the evidence, demonstrating value and making it easy for an evaluator to see why your client should win . If you re an experienced Bid Writer looking for a role where you can combine your writing expertise with leadership, process improvement and real influence over bid quality, we d love to hear from you. Better People Ltd is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. By applying you will register as a candidate with Better People Ltd. Our Privacy Policy on our website explains how we will use your information. Our clients are only able to offer employment to candidates who are fully eligible to work in the UK and cannot offer work visas/sponsorship etc.
Aug 22, 2026
Full time
Senior Bid Writer / Bid Team Lead Public Sector Tenders Healthcare & Social Care Stevenage Herts Hybrid Role Up to £60k Are you an experienced Bid Writer who is ready to take more ownership not just of the bids you write, but of the people and processes behind them? Our client is a growing and innovative business that helps organisations secure valuable public sector contracts. Working particularly within healthcare, social care, supported living and other regulated services, they combine specialist bid expertise with technology to make the tender process more efficient, organised and successful. They are now looking for an experienced Senior Bid Writer / Bid Team Lead to lead and develop their bid writing team while continuing to play a hands-on role in producing and reviewing high-quality submissions. This would suit someone who knows what a strong public sector bid looks like, enjoys improving the way things are done and gets genuine satisfaction from helping other writers become better at what they do. The Job You ll take responsibility for the quality and delivery of bids across the team, making sure deadlines are met and every submission is persuasive, accurate and fully compliant. Your role will include: Leading and supporting a team of Bid Writers, allocating workloads and monitoring progress including coaching and mentoring. Planning, writing, editing and erseeing PQQs, ITTs, DPS applications and framework submissions . Reviewing tender responses and managing multiple live tenders, identifying where answers can be strengthened and improvements made. Working with clients and colleagues to gather the technical, operational, commercial and financial information needed to build strong responses. Reviewing evaluator feedback and tender outcomes to identify opportunities to improve process and future submissions and win rates. What Are We Looking For? You ll already have solid experience within bids and tenders and be comfortable taking responsibility for both quality and delivery. You ll ideally have: Experience as a Senior Bid Writer, Bid Manager, Bid Team Leader or similar. Previous experience managing, supervising, coaching or mentoring other Bid Writers. A strong understanding of UK public sector procurement and tendering processes. Experience producing ITTs, framework submissions and DPS applications. Excellent written English and strong editing and proofreading skills. The ability to turn complex information into clear, persuasive tender responses. Excellent organisation and the confidence to manage several deadlines and stakeholders at once. A naturally thorough approach you ll be the person who spots the missing evidence, unanswered question or weak response before it becomes a problem. It Would Be Particularly Useful If You Have Experience within healthcare, social care, supported living or other regulated public sector services would be a real advantage. Knowledge of CQC, Ofsted or care-sector regulation would also be useful, as would experience using procurement portals such as Atamis, Proactis, In-Tend or The Chest . Experience utilizing digital platforms and AI to enhance process and bid quality. A relevant degree or professional bid management qualification would be useful, although practical experience and a strong track record will be equally important. The Person This is more than a writing role. You ll need to be someone who can keep a cool head when several deadlines collide, maintain high standards without slowing everything down and give constructive feedback that helps people improve. You ll be organised, commercially aware and comfortable taking responsibility but you ll also enjoy being part of a collaborative team in a growing business. Most importantly, you ll understand that successful bid writing is about much more than producing polished words. It s about understanding the question, finding the evidence, demonstrating value and making it easy for an evaluator to see why your client should win . If you re an experienced Bid Writer looking for a role where you can combine your writing expertise with leadership, process improvement and real influence over bid quality, we d love to hear from you. Better People Ltd is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. By applying you will register as a candidate with Better People Ltd. Our Privacy Policy on our website explains how we will use your information. Our clients are only able to offer employment to candidates who are fully eligible to work in the UK and cannot offer work visas/sponsorship etc.
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
Aug 22, 2026
Full time
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of Maritime Domain Awareness 'MDA' technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. We are looking for a Security & Compliance Manager to own the security of how our products and systems are deployed, operated and maintained in customer environments around the world, and to lead the security assurance and certification activity that stands behind them. This is a senior, customer-facing leadership role sitting at the intersection of secure delivery, customer operations and corporate security. You as a Security & Compliance Manager will work closely with our delivery, customer-facing, network & infrastructure and corporate IT teams, and with our external security partners, to make sure the systems we deploy remain secure throughout their operational life. The role is focused on leadership, coordination and communication rather than hands-on engineering. Much of the knowledge needed already exists across the business - your job is to bring it together into a coherent programme, and to be the champion who drives it through, backed by enough technical understanding to hold detailed conversations with customers, auditors and developers. The role of Security & Compliance Manager is primarily based from our Bristol office, but you must be willing to travel to our offices in Cardiff and Bath on occasion, and from time to time to customer sites worldwide, with good flexibility for Hybrid working. Responsibilities - Security & Compliance Manager - not exhaustive: Act as the senior voice and champion for security across our delivery and customer operations, ensuring deployed systems receive the same security attention as new ones. Define the customer operating policies, principles and patterns that delivery and customer-facing teams should follow for the secure implementation and operation of SRT systems. Own the through-life security of equipment deployed in customer environments, including patching, secure configuration, and equipment lifecycle and end-of-life replacement. Lead SRT's responses to customer security requirements, assurance questionnaires and connection approvals, including for sophisticated government and defence customers. Work with internal stakeholders to ensure engineering and operational reality supports the security claims we make to customers, partners and auditors. Lead our assurance and certification activity, including Cyber Essentials Plus, ISO 27001 and other relevant standards. Bring together the security expertise that already exists across the business into one coherent, prioritised programme of improvement. Direct our external security partners as an extended resource pool for monitoring, assessments and remediation. Assign pragmatic risk levels and support sensible prioritisation of remediation alongside project delivery and other commitments. Report clearly to senior leadership on risk, progress and priorities in business terms. Requirements - Security & Compliance Manager - not exhaustive: Strong experience in security management, security assurance, compliance or a similar role, ideally where systems are delivered into and operated within customer environments. A track record of achieving and maintaining certifications such as ISO 27001 and Cyber Essentials Plus, including managing audits. Practical understanding of securing deployed infrastructure, including firewalls, patching, secure configuration and equipment lifecycle management. Experience leading customer-facing security engagements, including security questionnaires, accreditation and third-party assurance. The presence and communication skills to champion change across teams and to influence stakeholders without direct authority. The judgement to assess risk and business impact pragmatically. Experience coordinating third-party security providers such as managed SOC or security service partners. Familiarity with recognised frameworks such as ISO 27001, Cyber Essentials Plus, NIST CSF or similar. Experience in an engineering or manufacturing business delivering long-lived systems would be helpful. Experience in high-trust, regulated or mission-critical environments would be valuable. Benefits Highly Competitive Salary and benefits package 25 days annual leave rising to 28 days with service Real individual development opportunities SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.
Aug 22, 2026
Full time
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of Maritime Domain Awareness 'MDA' technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. We are looking for a Security & Compliance Manager to own the security of how our products and systems are deployed, operated and maintained in customer environments around the world, and to lead the security assurance and certification activity that stands behind them. This is a senior, customer-facing leadership role sitting at the intersection of secure delivery, customer operations and corporate security. You as a Security & Compliance Manager will work closely with our delivery, customer-facing, network & infrastructure and corporate IT teams, and with our external security partners, to make sure the systems we deploy remain secure throughout their operational life. The role is focused on leadership, coordination and communication rather than hands-on engineering. Much of the knowledge needed already exists across the business - your job is to bring it together into a coherent programme, and to be the champion who drives it through, backed by enough technical understanding to hold detailed conversations with customers, auditors and developers. The role of Security & Compliance Manager is primarily based from our Bristol office, but you must be willing to travel to our offices in Cardiff and Bath on occasion, and from time to time to customer sites worldwide, with good flexibility for Hybrid working. Responsibilities - Security & Compliance Manager - not exhaustive: Act as the senior voice and champion for security across our delivery and customer operations, ensuring deployed systems receive the same security attention as new ones. Define the customer operating policies, principles and patterns that delivery and customer-facing teams should follow for the secure implementation and operation of SRT systems. Own the through-life security of equipment deployed in customer environments, including patching, secure configuration, and equipment lifecycle and end-of-life replacement. Lead SRT's responses to customer security requirements, assurance questionnaires and connection approvals, including for sophisticated government and defence customers. Work with internal stakeholders to ensure engineering and operational reality supports the security claims we make to customers, partners and auditors. Lead our assurance and certification activity, including Cyber Essentials Plus, ISO 27001 and other relevant standards. Bring together the security expertise that already exists across the business into one coherent, prioritised programme of improvement. Direct our external security partners as an extended resource pool for monitoring, assessments and remediation. Assign pragmatic risk levels and support sensible prioritisation of remediation alongside project delivery and other commitments. Report clearly to senior leadership on risk, progress and priorities in business terms. Requirements - Security & Compliance Manager - not exhaustive: Strong experience in security management, security assurance, compliance or a similar role, ideally where systems are delivered into and operated within customer environments. A track record of achieving and maintaining certifications such as ISO 27001 and Cyber Essentials Plus, including managing audits. Practical understanding of securing deployed infrastructure, including firewalls, patching, secure configuration and equipment lifecycle management. Experience leading customer-facing security engagements, including security questionnaires, accreditation and third-party assurance. The presence and communication skills to champion change across teams and to influence stakeholders without direct authority. The judgement to assess risk and business impact pragmatically. Experience coordinating third-party security providers such as managed SOC or security service partners. Familiarity with recognised frameworks such as ISO 27001, Cyber Essentials Plus, NIST CSF or similar. Experience in an engineering or manufacturing business delivering long-lived systems would be helpful. Experience in high-trust, regulated or mission-critical environments would be valuable. Benefits Highly Competitive Salary and benefits package 25 days annual leave rising to 28 days with service Real individual development opportunities SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.
