Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
Aug 24, 2026
Full time
Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
1st Line IT Support Officer / Customer Experience Officer East Sussex County Council Agency: Adecco Recruitment Pay Rate: 17.13 per hour PAYE or 22.19 per hour Umbrella Location: East Sussex with some travel to Brighton & Surrey Contract: Temporary About the Role Adecco are delighted to be recruiting on behalf of East Sussex County Council for a Customer Experience Officer to join the IT & Digital Customer and Partnerships team. In this customer-focused role, you will provide application and service support for Management Information Systems used by schools and other supported customers, ensuring a high-quality experience from initial contact through to resolution. This is an excellent opportunity for an experienced customer service or IT support professional who enjoys solving problems, managing customer expectations, and delivering exceptional service in a fast-paced environment. Key Responsibilities Provide first-line support for customers via telephone, email and service management tools. Log, investigate and resolve incidents and service requests wherever possible. Escalate complex issues to internal teams or third-party providers as required. Deliver clear and professional advice to customers regarding software and systems. Monitor and track support requests to ensure timely resolution. Build strong working relationships with customers, colleagues and external stakeholders. Assist in producing reports, statistics and service information. Identify opportunities to improve systems, processes and customer experiences. About You We are looking for someone who has: Previous experience in a customer service, helpdesk, service desk or IT support environment. Excellent communication skills with the ability to explain technical information to non-technical users. Strong problem-solving and analytical abilities. Experience using Microsoft Office and database management systems. Good organisational skills with the ability to prioritise competing demands. A customer-first approach and the ability to remain calm under pressure. Knowledge of ICT systems and management information systems. An understanding of IT Service Management principles, with ITIL knowledge or qualifications being advantageous. Essential Requirements Educated to A-Level, HNC level or equivalent experience. Satisfactory DBS clearance. Strong understanding of customer service delivery. Ability to work independently and use initiative. Willingness to travel occasionally across the Orbis partnership area when required. What You'll Be Doing You will act as one of the primary points of contact for customers, helping to resolve technical issues, supporting business-critical systems and ensuring excellent service delivery. The role involves working closely with internal support teams and customers to coordinate solutions and maintain high service standards. You may also assist with supervising junior colleagues or deputising for senior team members when required. Apply Now If you're passionate about customer service, technology and helping people solve problems, we'd love to hear from you. Apply today through Adecco to be considered for this exciting opportunity with East Sussex County Council. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 24, 2026
Seasonal
1st Line IT Support Officer / Customer Experience Officer East Sussex County Council Agency: Adecco Recruitment Pay Rate: 17.13 per hour PAYE or 22.19 per hour Umbrella Location: East Sussex with some travel to Brighton & Surrey Contract: Temporary About the Role Adecco are delighted to be recruiting on behalf of East Sussex County Council for a Customer Experience Officer to join the IT & Digital Customer and Partnerships team. In this customer-focused role, you will provide application and service support for Management Information Systems used by schools and other supported customers, ensuring a high-quality experience from initial contact through to resolution. This is an excellent opportunity for an experienced customer service or IT support professional who enjoys solving problems, managing customer expectations, and delivering exceptional service in a fast-paced environment. Key Responsibilities Provide first-line support for customers via telephone, email and service management tools. Log, investigate and resolve incidents and service requests wherever possible. Escalate complex issues to internal teams or third-party providers as required. Deliver clear and professional advice to customers regarding software and systems. Monitor and track support requests to ensure timely resolution. Build strong working relationships with customers, colleagues and external stakeholders. Assist in producing reports, statistics and service information. Identify opportunities to improve systems, processes and customer experiences. About You We are looking for someone who has: Previous experience in a customer service, helpdesk, service desk or IT support environment. Excellent communication skills with the ability to explain technical information to non-technical users. Strong problem-solving and analytical abilities. Experience using Microsoft Office and database management systems. Good organisational skills with the ability to prioritise competing demands. A customer-first approach and the ability to remain calm under pressure. Knowledge of ICT systems and management information systems. An understanding of IT Service Management principles, with ITIL knowledge or qualifications being advantageous. Essential Requirements Educated to A-Level, HNC level or equivalent experience. Satisfactory DBS clearance. Strong understanding of customer service delivery. Ability to work independently and use initiative. Willingness to travel occasionally across the Orbis partnership area when required. What You'll Be Doing You will act as one of the primary points of contact for customers, helping to resolve technical issues, supporting business-critical systems and ensuring excellent service delivery. The role involves working closely with internal support teams and customers to coordinate solutions and maintain high service standards. You may also assist with supervising junior colleagues or deputising for senior team members when required. Apply Now If you're passionate about customer service, technology and helping people solve problems, we'd love to hear from you. Apply today through Adecco to be considered for this exciting opportunity with East Sussex County Council. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
IT Support Specialist We're working with a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, they've built a reputation for exceptional IT support services and a collaborative, close-knit team culture. As part of a wider family MSP, they offer the backing and opportunities that come from being part of a larger, growing business. As part of their continued growth, they're now looking for an experienced and motivated IT Support Specialist to join their helpdesk team. This is primarily a helpdesk and cloud-focused role covering 1st, 2nd, and 3rd line support, with particular emphasis on Microsoft 365, Intune, and Microsoft security technologies. The Role Providing 1st to 3rd line technical support across a varied client base Diagnosing and resolving issues across Windows, Microsoft 365, cloud services, networks, and associated technologies Configuring, managing, and troubleshooting Microsoft Intune, including device enrolment, compliance policies, configuration profiles, and application deployment Administering Microsoft 365 and Entra ID, including users, groups, authentication, Multi-Factor Authentication, and Conditional Access Configuring and supporting Microsoft Defender, endpoint security, BitLocker, and other Microsoft security features Reviewing security alerts, vulnerabilities, and Microsoft Secure Score recommendations to help clients improve their security posture Supporting Windows Autopilot and modern cloud-based device deployment Troubleshooting networking issues including LAN, WAN, WiFi, VPNs, and firewalls Supporting Windows Server and Active Directory environments where required Assisting with Microsoft 365 migrations, system upgrades, and other technical projects Maintaining accurate technical documentation and taking ownership of support issues through to resolution The role can be largely remote, ideally with an initial onboarding period working from the Cambridge office; after this, there's considerable flexibility to work remotely, with occasional attendance at the office or client sites as needed Working hours are 8:30am to 5:30pm, Monday to Friday, with some flexibility required Requirements Proven experience in an IT support role, ideally within an MSP or multi-client environment (minimum 2 years) Strong knowledge of Microsoft 365 and its administration; MS certification would be desirable Practical experience with Microsoft Intune and Entra ID Good knowledge of Microsoft security technologies, including Conditional Access, Defender, and endpoint security Strong networking and troubleshooting skills, including experience with routers, switches, and firewalls Good understanding of Windows desktop and server environments, including a working knowledge of virtualisation A good understanding of cyber security principles and their practical application within businesses Excellent communication and interpersonal skills Personal Qualities Friendly and confident when communicating with clients and colleagues Good sense of humour Articulate and well presented, with an excellent telephone manner Organised, with excellent attention to detail Able to take ownership of technical problems and work through them logically Keen to continue developing your knowledge of Microsoft cloud and security technologies Ready to hit the ground running and self-motivated What They Offer A friendly and supportive working environment within an established and growing IT business A largely remote role with flexibility around where you work The backing and additional opportunities that come from being part of a larger MSP Exposure to a wide range of Microsoft cloud, security, and infrastructure technologies Opportunities for professional development, training, and relevant Microsoft certifications Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
Aug 23, 2026
Full time
IT Support Specialist We're working with a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, they've built a reputation for exceptional IT support services and a collaborative, close-knit team culture. As part of a wider family MSP, they offer the backing and opportunities that come from being part of a larger, growing business. As part of their continued growth, they're now looking for an experienced and motivated IT Support Specialist to join their helpdesk team. This is primarily a helpdesk and cloud-focused role covering 1st, 2nd, and 3rd line support, with particular emphasis on Microsoft 365, Intune, and Microsoft security technologies. The Role Providing 1st to 3rd line technical support across a varied client base Diagnosing and resolving issues across Windows, Microsoft 365, cloud services, networks, and associated technologies Configuring, managing, and troubleshooting Microsoft Intune, including device enrolment, compliance policies, configuration profiles, and application deployment Administering Microsoft 365 and Entra ID, including users, groups, authentication, Multi-Factor Authentication, and Conditional Access Configuring and supporting Microsoft Defender, endpoint security, BitLocker, and other Microsoft security features Reviewing security alerts, vulnerabilities, and Microsoft Secure Score recommendations to help clients improve their security posture Supporting Windows Autopilot and modern cloud-based device deployment Troubleshooting networking issues including LAN, WAN, WiFi, VPNs, and firewalls Supporting Windows Server and Active Directory environments where required Assisting with Microsoft 365 migrations, system upgrades, and other technical projects Maintaining accurate technical documentation and taking ownership of support issues through to resolution The role can be largely remote, ideally with an initial onboarding period working from the Cambridge office; after this, there's considerable flexibility to work remotely, with occasional attendance at the office or client sites as needed Working hours are 8:30am to 5:30pm, Monday to Friday, with some flexibility required Requirements Proven experience in an IT support role, ideally within an MSP or multi-client environment (minimum 2 years) Strong knowledge of Microsoft 365 and its administration; MS certification would be desirable Practical experience with Microsoft Intune and Entra ID Good knowledge of Microsoft security technologies, including Conditional Access, Defender, and endpoint security Strong networking and troubleshooting skills, including experience with routers, switches, and firewalls Good understanding of Windows desktop and server environments, including a working knowledge of virtualisation A good understanding of cyber security principles and their practical application within businesses Excellent communication and interpersonal skills Personal Qualities Friendly and confident when communicating with clients and colleagues Good sense of humour Articulate and well presented, with an excellent telephone manner Organised, with excellent attention to detail Able to take ownership of technical problems and work through them logically Keen to continue developing your knowledge of Microsoft cloud and security technologies Ready to hit the ground running and self-motivated What They Offer A friendly and supportive working environment within an established and growing IT business A largely remote role with flexibility around where you work The backing and additional opportunities that come from being part of a larger MSP Exposure to a wide range of Microsoft cloud, security, and infrastructure technologies Opportunities for professional development, training, and relevant Microsoft certifications Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Aug 23, 2026
Full time
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
IT Field Engineer / Support Consultant - Based from home and covering areas across Surrey and South London - Permanent role and paying up to £38,600 inclusive of car allowance - Reputable and award winning MSP An award winning IT service provider is looking for an IT Field Consultant to join their team. The successful candidate will manage their time to provide regular onsite IT support to a range of clients and will cover multiple customer sites across Central London, South West London & Surrey. Duties will include: - Attending planned onsite client visitis - Providing 1st and 2nd line desktop support - Escalate any calls to 3rd line teams - Machine set ups - Support and manage customer issues To be considered for this position you will have need to have the following; - Previous experience in IT Helpdesk, Service Desk or Desktop support - Ability to drive to customer sites in the Surrey/London regions - Good knowledge of core Microsoft technologies including; - Windows OS and Office 365 - Exchange, SharePoint and MS Teams - Active Directory and Windows Server - PC hardware setups
Aug 23, 2026
Full time
IT Field Engineer / Support Consultant - Based from home and covering areas across Surrey and South London - Permanent role and paying up to £38,600 inclusive of car allowance - Reputable and award winning MSP An award winning IT service provider is looking for an IT Field Consultant to join their team. The successful candidate will manage their time to provide regular onsite IT support to a range of clients and will cover multiple customer sites across Central London, South West London & Surrey. Duties will include: - Attending planned onsite client visitis - Providing 1st and 2nd line desktop support - Escalate any calls to 3rd line teams - Machine set ups - Support and manage customer issues To be considered for this position you will have need to have the following; - Previous experience in IT Helpdesk, Service Desk or Desktop support - Ability to drive to customer sites in the Surrey/London regions - Good knowledge of core Microsoft technologies including; - Windows OS and Office 365 - Exchange, SharePoint and MS Teams - Active Directory and Windows Server - PC hardware setups
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users click apply for full job details
Aug 23, 2026
Full time
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users click apply for full job details
Customer Support Engineer - Helpdesk / Network - 30,000 + Overtime Location: Hythe / Southampton - Onsite Salary: 30,000 + paid overtime & out-of-hours support We're looking for a Customer Support Engineer to join a friendly and supportive technical support team near Hythe, Southampton. This is a great opportunity for someone in the early stages of their IT career who enjoys helping customers and wants to develop their technical skills. You could be a recent IT graduate, have completed an apprenticeship, or already have around 1-3 years' experience in technical/helpdesk support. You'll be supporting customers by phone, email and messaging, troubleshooting technical issues and managing support tickets through to resolution. Excellent customer service is just as important as technical ability - you'll need to be patient, approachable and comfortable explaining technical issues to non-technical users. What we're looking for Excellent customer service and communication skills Some experience in IT, helpdesk or technical support Good understanding of networking and TCP/IP Ideally some knowledge of firewalls, VLANs, VoIP, Windows or Linux A logical approach to troubleshooting Keen to learn and develop your technical skills Full driving licence and your own transport due to the office location The role offers 30,000 basic salary, with the opportunity to earn more through paid overtime and occasional out-of-hours support. You'll also receive structured training and development, 25 days' holiday plus additional Christmas leave, private medical insurance, pension and company bonus. A really good opportunity to build your career in technical support while work. Please send your CV through to me at (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Aug 23, 2026
Full time
Customer Support Engineer - Helpdesk / Network - 30,000 + Overtime Location: Hythe / Southampton - Onsite Salary: 30,000 + paid overtime & out-of-hours support We're looking for a Customer Support Engineer to join a friendly and supportive technical support team near Hythe, Southampton. This is a great opportunity for someone in the early stages of their IT career who enjoys helping customers and wants to develop their technical skills. You could be a recent IT graduate, have completed an apprenticeship, or already have around 1-3 years' experience in technical/helpdesk support. You'll be supporting customers by phone, email and messaging, troubleshooting technical issues and managing support tickets through to resolution. Excellent customer service is just as important as technical ability - you'll need to be patient, approachable and comfortable explaining technical issues to non-technical users. What we're looking for Excellent customer service and communication skills Some experience in IT, helpdesk or technical support Good understanding of networking and TCP/IP Ideally some knowledge of firewalls, VLANs, VoIP, Windows or Linux A logical approach to troubleshooting Keen to learn and develop your technical skills Full driving licence and your own transport due to the office location The role offers 30,000 basic salary, with the opportunity to earn more through paid overtime and occasional out-of-hours support. You'll also receive structured training and development, 25 days' holiday plus additional Christmas leave, private medical insurance, pension and company bonus. A really good opportunity to build your career in technical support while work. Please send your CV through to me at (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Service Desk Analyst (1st Line Support) York Permanent Hybrid Working Salary - £29,000 + Bonus + Benefits We're looking for a customer-focused IT Service Desk Analyst to join a busy IT team in York. Acting as the first point of contact for IT support, you'll provide first-line technical assistance, manage incidents and service requests, and help ensure users receive a professional and efficient service. Key Responsibilities Provide 1st line support via phone, email and ticketing systems. Log, prioritise and resolve IT incidents and service requests. Support Microsoft 365 and Windows-based environments. Manage user access requests and onboarding/offboarding activities. Assist with IT asset management and hardware deployments. Escalate complex issues to specialist teams where required. About You Previous customer service or support experience. Strong communication and problem-solving skills. Good knowledge of Windows 11 and Microsoft 365. Organised, proactive and keen to develop a career in IT. Full UK driving licence. Desirable Previous Service Desk or Helpdesk experience. Knowledge of ITSM tools and SLAs. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 23, 2026
Full time
IT Service Desk Analyst (1st Line Support) York Permanent Hybrid Working Salary - £29,000 + Bonus + Benefits We're looking for a customer-focused IT Service Desk Analyst to join a busy IT team in York. Acting as the first point of contact for IT support, you'll provide first-line technical assistance, manage incidents and service requests, and help ensure users receive a professional and efficient service. Key Responsibilities Provide 1st line support via phone, email and ticketing systems. Log, prioritise and resolve IT incidents and service requests. Support Microsoft 365 and Windows-based environments. Manage user access requests and onboarding/offboarding activities. Assist with IT asset management and hardware deployments. Escalate complex issues to specialist teams where required. About You Previous customer service or support experience. Strong communication and problem-solving skills. Good knowledge of Windows 11 and Microsoft 365. Organised, proactive and keen to develop a career in IT. Full UK driving licence. Desirable Previous Service Desk or Helpdesk experience. Knowledge of ITSM tools and SLAs. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
FM Helpdesk Manager Bristol Based 40 hours per week Great Benefits Are you working within the Facilities Management sector on the Helpdesk and looking for a new role / step into Management. Thrive SW are supporting a rapidly growing Facilities Services business based in Bristol that are recruiting for a new Helpdesk Manager, The Helpdesk Manager is responsible for leading and managing the click apply for full job details
Aug 23, 2026
Full time
FM Helpdesk Manager Bristol Based 40 hours per week Great Benefits Are you working within the Facilities Management sector on the Helpdesk and looking for a new role / step into Management. Thrive SW are supporting a rapidly growing Facilities Services business based in Bristol that are recruiting for a new Helpdesk Manager, The Helpdesk Manager is responsible for leading and managing the click apply for full job details
Service Desk Analyst We're partnering with a growing, founder-led SaaS technology business operating within the workforce management and operations technology space. Led by a highly successful leadership team with a track record of building and scaling technology businesses, the company is helping organisations improve workforce visibility, employee safety, attendance, onboarding and operational efficiency through a combination of software, automation and innovative workplace technology. Their customers span a range of sectors including facilities management, healthcare, logistics, retail, manufacturing and hospitality, supporting organisations with large frontline and operational workforces. With continued growth and an expanding customer base, they are now looking to strengthen their Service Desk team with the addition of a customer-focused Service Desk Analyst. The Opportunity As a Service Desk Analyst, you'll be the first point of contact for customers using the platform and will play a key role in delivering an excellent support experience. You'll help customers resolve queries, investigate issues, provide guidance and ensure they get maximum value from the technology. This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and wants to build a career within technology and software support. What You'll Be Doing Acting as the first point of contact for customers via phone, email and ticketing systems. Delivering a professional, friendly and efficient customer experience. Logging, prioritising and managing customer enquiries and incidents. Investigating issues and identifying solutions using internal documentation and knowledge resources. Keeping customers informed throughout the lifecycle of their enquiry. Resolving issues wherever possible within agreed service levels. Escalating more complex incidents to specialist teams with clear and accurate information. Maintaining detailed records of customer interactions and resolutions. Contributing to internal knowledge articles and support documentation. Working collaboratively with colleagues to continuously improve customer service delivery. What We're Looking For We're looking for someone who genuinely enjoys helping customers and takes pride in delivering a great service experience. You'll likely have experience in: Customer Service Advisor Customer Support Advisor Helpdesk Advisor Service Desk Analyst Contact Centre Advisor Technical Support Administrator Customer Experience Executive Essential Skills Excellent verbal and written communication skills. Strong customer service mindset. Positive and professional approach. Good problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritise workload. Confidence using technology and learning new systems. Proactive attitude with a willingness to take ownership. Ability to work independently in a remote environment whilst contributing effectively to a team. Desirable Experience Whilst not essential, we'd be particularly interested in people with: Previous customer service experience. Experience using business software. Exposure to helpdesk or ticket management systems. An interest in technology and software. Previous experience working within a support environment. Why Apply? Hybrid working. Comprehensive training and onboarding. Opportunity to join a growing SaaS business. Supportive and collaborative team culture. Clear pathway into software and technology support. Exposure to a modern technology platform used by organisations across the UK 26,000 salary plus benefits
Aug 23, 2026
Full time
Service Desk Analyst We're partnering with a growing, founder-led SaaS technology business operating within the workforce management and operations technology space. Led by a highly successful leadership team with a track record of building and scaling technology businesses, the company is helping organisations improve workforce visibility, employee safety, attendance, onboarding and operational efficiency through a combination of software, automation and innovative workplace technology. Their customers span a range of sectors including facilities management, healthcare, logistics, retail, manufacturing and hospitality, supporting organisations with large frontline and operational workforces. With continued growth and an expanding customer base, they are now looking to strengthen their Service Desk team with the addition of a customer-focused Service Desk Analyst. The Opportunity As a Service Desk Analyst, you'll be the first point of contact for customers using the platform and will play a key role in delivering an excellent support experience. You'll help customers resolve queries, investigate issues, provide guidance and ensure they get maximum value from the technology. This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and wants to build a career within technology and software support. What You'll Be Doing Acting as the first point of contact for customers via phone, email and ticketing systems. Delivering a professional, friendly and efficient customer experience. Logging, prioritising and managing customer enquiries and incidents. Investigating issues and identifying solutions using internal documentation and knowledge resources. Keeping customers informed throughout the lifecycle of their enquiry. Resolving issues wherever possible within agreed service levels. Escalating more complex incidents to specialist teams with clear and accurate information. Maintaining detailed records of customer interactions and resolutions. Contributing to internal knowledge articles and support documentation. Working collaboratively with colleagues to continuously improve customer service delivery. What We're Looking For We're looking for someone who genuinely enjoys helping customers and takes pride in delivering a great service experience. You'll likely have experience in: Customer Service Advisor Customer Support Advisor Helpdesk Advisor Service Desk Analyst Contact Centre Advisor Technical Support Administrator Customer Experience Executive Essential Skills Excellent verbal and written communication skills. Strong customer service mindset. Positive and professional approach. Good problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritise workload. Confidence using technology and learning new systems. Proactive attitude with a willingness to take ownership. Ability to work independently in a remote environment whilst contributing effectively to a team. Desirable Experience Whilst not essential, we'd be particularly interested in people with: Previous customer service experience. Experience using business software. Exposure to helpdesk or ticket management systems. An interest in technology and software. Previous experience working within a support environment. Why Apply? Hybrid working. Comprehensive training and onboarding. Opportunity to join a growing SaaS business. Supportive and collaborative team culture. Clear pathway into software and technology support. Exposure to a modern technology platform used by organisations across the UK 26,000 salary plus benefits
Think Specialist Recruitment are delighted to be working with a fantastic company based in the Watford area, this well established company have an exciting opportunity for a IT Service Delivery Manager to join their team. This opportunity will be responsible for the relationship between IT and the wider business, managing vendor relationships and leading a team of 3-4. The position will report directly into the Head of IT and Projects, working alongside the Data Manager and PMO Manager. The suitable candidate will be a strong people manager, with strong communication skills and at levels, with previous experience of IT Service Delivery. Salary - 55,000 - 65,000 plus great benefits This will be a hybrid working position - 3 days in the Watford office and 2 from home Some of the duties will include: Lead and develop a team of 3-4, providing day-to-day direction, workload management, performance support and career development Work with the Technical Governance Forum to promote best practice across development, coding standards, testing, documentation and technical delivery Act as the main operational point of contact between IT and the wider business, managing escalations, resolving queries and building strong stakeholder relationships Communicate IT activity, incidents, changes and planned downtime clearly and proactively across the business Manage relationships with IT vendors and third-party suppliers, ensuring SLAs, contracts and service performance are effectively managed Own business-facing incident and problem management, coordinating major incidents, root cause analysis and corrective actions with internal teams and suppliers Oversee application and service management, including ownership, monitoring, release management, change control, documentation and disaster recovery Maintain a working understanding of technologies including .NET, SQL and Microsoft Power Platform, working with the Technical Governance Forum on technical and architectural decisions Ensure IT governance, security, compliance and audit requirements are met across operational services and applications Identify and deliver continuous improvements to IT processes, technology and service delivery Contribute to IT budgeting and ensure spend is appropriately managed and justified The suitable candidate: At least 3 years experience within a similar IT service delivery role Proven experience within managing and developing teams Previous experience within vendor and contract management Strong communication skills with the ability to communicate with internal and external parties Exposure to .NET, SQL and Microsoft Power Platform Owning incident and problem management processes Must be happy to be office based 3 days a week within a commutable distance to Watford Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Aug 22, 2026
Full time
Think Specialist Recruitment are delighted to be working with a fantastic company based in the Watford area, this well established company have an exciting opportunity for a IT Service Delivery Manager to join their team. This opportunity will be responsible for the relationship between IT and the wider business, managing vendor relationships and leading a team of 3-4. The position will report directly into the Head of IT and Projects, working alongside the Data Manager and PMO Manager. The suitable candidate will be a strong people manager, with strong communication skills and at levels, with previous experience of IT Service Delivery. Salary - 55,000 - 65,000 plus great benefits This will be a hybrid working position - 3 days in the Watford office and 2 from home Some of the duties will include: Lead and develop a team of 3-4, providing day-to-day direction, workload management, performance support and career development Work with the Technical Governance Forum to promote best practice across development, coding standards, testing, documentation and technical delivery Act as the main operational point of contact between IT and the wider business, managing escalations, resolving queries and building strong stakeholder relationships Communicate IT activity, incidents, changes and planned downtime clearly and proactively across the business Manage relationships with IT vendors and third-party suppliers, ensuring SLAs, contracts and service performance are effectively managed Own business-facing incident and problem management, coordinating major incidents, root cause analysis and corrective actions with internal teams and suppliers Oversee application and service management, including ownership, monitoring, release management, change control, documentation and disaster recovery Maintain a working understanding of technologies including .NET, SQL and Microsoft Power Platform, working with the Technical Governance Forum on technical and architectural decisions Ensure IT governance, security, compliance and audit requirements are met across operational services and applications Identify and deliver continuous improvements to IT processes, technology and service delivery Contribute to IT budgeting and ensure spend is appropriately managed and justified The suitable candidate: At least 3 years experience within a similar IT service delivery role Proven experience within managing and developing teams Previous experience within vendor and contract management Strong communication skills with the ability to communicate with internal and external parties Exposure to .NET, SQL and Microsoft Power Platform Owning incident and problem management processes Must be happy to be office based 3 days a week within a commutable distance to Watford Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Baltic Recruitment Services Ltd
North Shields, Tyne And Wear
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
Aug 22, 2026
Full time
Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line). Overall Purpose: You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization. In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers. By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape. This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions. You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support. Key Duties: Provide Tier II / Tier III technical support across multiple departments. Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues. Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure. Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance. Assist in imaging and deployment of desktops, laptops, and other devices. Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction. Create and maintain documentation for IT procedures and systems. Participate in projects to implement new technologies and improve current systems, including virtualization technologies. Train junior staff on IT processes and tools as needed. Manage incidents, service requests, and changes using the company's helpdesk system. Key Requirements: Proven experience in a Tier II or Tier III support role. Strong knowledge of Active Directory, including domain trusts and group policies. Proficiency with network troubleshooting and administration, including wireless technologies. Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting. Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided). Proficiency in managing and supporting Microsoft technologies, including SharePoint. Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail. Familiarity with VMware virtualization. Excellent communication and problem-solving skills. The Package: Competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Quarterly bonus scheme potential. Additional benefits.
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Dutch fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
Aug 22, 2026
Full time
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Dutch fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
1st Line IT Support Engineer Location: Cheltenham Salary: £28,000 £32,000 Benefits: Training & development, career progression, wellbeing support, modern technology environment Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service. What You'll Do: Provide 1st line technical support via phone, email and remote support tools Log, prioritise and manage support tickets through to resolution Troubleshoot hardware, software and connectivity issues Support Microsoft 365, Windows and cloud-based environments Assist with user account administration and access management Support device builds, deployments and onboarding activities Maintain accurate documentation and ticket records Escalate more complex technical issues where required You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience. What We're Looking For: Previous experience within an IT Support, Service Desk or Helpdesk role Knowledge of Microsoft Windows and Microsoft 365 Understanding of Active Directory and user account administration Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills A genuine passion for technology and learning Desirable Experience Experience working within a Managed Service Provider (MSP) Understanding of networking fundamentals including DNS, DHCP and TCP/IP Exposure to Microsoft Azure or cloud technologies Experience using service desk and remote support tools Why Join? Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications. Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression. Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued. Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services. Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you.
Aug 22, 2026
Full time
1st Line IT Support Engineer Location: Cheltenham Salary: £28,000 £32,000 Benefits: Training & development, career progression, wellbeing support, modern technology environment Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service. What You'll Do: Provide 1st line technical support via phone, email and remote support tools Log, prioritise and manage support tickets through to resolution Troubleshoot hardware, software and connectivity issues Support Microsoft 365, Windows and cloud-based environments Assist with user account administration and access management Support device builds, deployments and onboarding activities Maintain accurate documentation and ticket records Escalate more complex technical issues where required You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience. What We're Looking For: Previous experience within an IT Support, Service Desk or Helpdesk role Knowledge of Microsoft Windows and Microsoft 365 Understanding of Active Directory and user account administration Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills A genuine passion for technology and learning Desirable Experience Experience working within a Managed Service Provider (MSP) Understanding of networking fundamentals including DNS, DHCP and TCP/IP Exposure to Microsoft Azure or cloud technologies Experience using service desk and remote support tools Why Join? Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications. Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression. Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued. Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services. Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you.
IT Support Analyst Salary: £30,000 £32,000 per annum Start Date: ASAP Location: Central Bristol About Us At Kings Court Trust, we occupy a unique, privileged position. We are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed. Our Purpose To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human. What You ll Be Doing: Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to our managed service provider where needed. Act as the internal point of contact between KCT and our managed service provider, tracking tickets through to resolution. Support system administration tasks user accounts, permissions, device management, patching, and basic server / cloud administration. Assist with technical implementation projects, such as new systems, rollouts, and migrations. Maintain clear and accurate documentation of processes, configurations, and support procedures. Support cyber security hygiene tasks, building your knowledge and confidence in this area over time. What We re Looking For Qualifications are desirable but not essential. We are looking for individuals with some of the following experience: 1 3 years' experience in an IT support, helpdesk, or junior systems administration role. Working knowledge of Windows environments and common business software. Some exposure to system administration (Active Directory, M365 admin, device management). Comfortable liaising with third-party suppliers or service providers. Exposure to cyber security concepts or tasks is a bonus. The type of person you ll be: A clear and confident communicator, comfortable explaining technical issues to non-technical colleagues. Proactive, curious, and hungry to learn. Well organised and reliable, with good ownership of your work. Someone who wants to grow this role comes with genuine progression into systems administration, infrastructure, or IT delivery. What We Can Offer You We believe in rewarding great work. For this role we offer the following benefits from day one: £30,000 £32,000 per annum. 25 days plus bank holidays, increasing annually to 30. Health Cash Plan Cash back for Dental, optical, and other treatments. Employee discounts across a range of products and services. Variety of salary sacrifice benefits such as tech vouchers, dental & holiday buy. Company pension scheme matching up to 5%. Income protection insurance. Life assurance policy. Enhanced family leave (upon completion of probation). Cycle to work scheme. Employee Assistance Programme. Why Join Us: A supportive, people-first culture. Opportunities for growth and development. A chance to make a real impact during life s most challenging times. Hybrid and flexible working options to suit your needs. Where You ll Be Working Our office based in central Bristol BS1. Hiring Process What to Expect We like to keep things clear and straightforward. Here s what you can expect: Application review We review applications on a rolling basis and will contact you when shortlisted. Initial Chat A short call with Head of IT to get to know you better. There will be some element of competency here, but we aim for it to be more conversational (30mins). Interview This is your competency-based interview with the Stephen Bungay and Kieren Windsor (Business Change and IT Director) (up to 60mins). Feedback We will contact you following your interview, typically within 1 week. Support We want everyone to feel comfortable and confident throughout our hiring process. If you have a medical condition or need any adjustments, whether that s for an interview or any part of the process, please let us know. We re happy to have a conversation about how we can best support you. Ready to Apply If Kings Court Trust sounds like the kind of place where you d thrive, we d love to hear from you. Apply now and help us shape the future of estate administration. Equality, Diversity and Inclusion At Kings Court Trust, we re committed to creating a workplace where everyone feels welcome, respected, and able to thrive. We believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. We re proud to foster an inclusive environment where individuality is celebrated and diverse perspectives are valued across everything we do. By applying for this role, you re sharing your information with Kings Court Trust. We take your privacy seriously. To understand how we handle your data, please read our Privacy Policy available on our website.
Aug 22, 2026
Full time
IT Support Analyst Salary: £30,000 £32,000 per annum Start Date: ASAP Location: Central Bristol About Us At Kings Court Trust, we occupy a unique, privileged position. We are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed. Our Purpose To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human. What You ll Be Doing: Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to our managed service provider where needed. Act as the internal point of contact between KCT and our managed service provider, tracking tickets through to resolution. Support system administration tasks user accounts, permissions, device management, patching, and basic server / cloud administration. Assist with technical implementation projects, such as new systems, rollouts, and migrations. Maintain clear and accurate documentation of processes, configurations, and support procedures. Support cyber security hygiene tasks, building your knowledge and confidence in this area over time. What We re Looking For Qualifications are desirable but not essential. We are looking for individuals with some of the following experience: 1 3 years' experience in an IT support, helpdesk, or junior systems administration role. Working knowledge of Windows environments and common business software. Some exposure to system administration (Active Directory, M365 admin, device management). Comfortable liaising with third-party suppliers or service providers. Exposure to cyber security concepts or tasks is a bonus. The type of person you ll be: A clear and confident communicator, comfortable explaining technical issues to non-technical colleagues. Proactive, curious, and hungry to learn. Well organised and reliable, with good ownership of your work. Someone who wants to grow this role comes with genuine progression into systems administration, infrastructure, or IT delivery. What We Can Offer You We believe in rewarding great work. For this role we offer the following benefits from day one: £30,000 £32,000 per annum. 25 days plus bank holidays, increasing annually to 30. Health Cash Plan Cash back for Dental, optical, and other treatments. Employee discounts across a range of products and services. Variety of salary sacrifice benefits such as tech vouchers, dental & holiday buy. Company pension scheme matching up to 5%. Income protection insurance. Life assurance policy. Enhanced family leave (upon completion of probation). Cycle to work scheme. Employee Assistance Programme. Why Join Us: A supportive, people-first culture. Opportunities for growth and development. A chance to make a real impact during life s most challenging times. Hybrid and flexible working options to suit your needs. Where You ll Be Working Our office based in central Bristol BS1. Hiring Process What to Expect We like to keep things clear and straightforward. Here s what you can expect: Application review We review applications on a rolling basis and will contact you when shortlisted. Initial Chat A short call with Head of IT to get to know you better. There will be some element of competency here, but we aim for it to be more conversational (30mins). Interview This is your competency-based interview with the Stephen Bungay and Kieren Windsor (Business Change and IT Director) (up to 60mins). Feedback We will contact you following your interview, typically within 1 week. Support We want everyone to feel comfortable and confident throughout our hiring process. If you have a medical condition or need any adjustments, whether that s for an interview or any part of the process, please let us know. We re happy to have a conversation about how we can best support you. Ready to Apply If Kings Court Trust sounds like the kind of place where you d thrive, we d love to hear from you. Apply now and help us shape the future of estate administration. Equality, Diversity and Inclusion At Kings Court Trust, we re committed to creating a workplace where everyone feels welcome, respected, and able to thrive. We believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. We re proud to foster an inclusive environment where individuality is celebrated and diverse perspectives are valued across everything we do. By applying for this role, you re sharing your information with Kings Court Trust. We take your privacy seriously. To understand how we handle your data, please read our Privacy Policy available on our website.
SPS was formed in 2016 and serves the passenger transport needs of the EDF Nuclear Project at Hinkley Point C (HPC) in Bridgwater, the largest construction project in Europe. We are the only transport provider for the thousands of people who go to the construction site daily to work or visit. We are now bringing this experience to Sizewell C in Suffolk, providing safe, reliable, and efficient transport for its workforce. We are seeking a motivated individual with strong customer service and interpersonal skills to join our dedicated customer service team. You will act as the primary point of contact for all travel and parking queries. Through clear and efficient communication channels, you will ensure compliance with promoting sustainable travel options, encouraging car sharing, and maintaining positive relationships within the local community. The role requires a proactive, professional, customer-focused approach, engaging positively with local residents, businesses, and community stakeholders. If you want to build a long-term career with lots of opportunity to grow, then this role is for you. Hours: 39hrs pw. 5 over 7 days between 04:00-19:00 on a 4-week shift rotation. Salary: £27,000 Summary of benefits • Pension - 5% contributory pension matched by us. • Employee retail discount scheme • Free bus travel & significantly reduced rail travel for you & family members • Life assurance • Health benefits • 24/7 Employee Assistance Programme Summary of role & main responsibilities Delivering the full induction process for all new SZC workforce members, explaining the overall transport strategy. Allocate appropriate transport solutions to workers and provide clear guidance on parking applications, transport eligibility, and allocation processes. Briefing all inductees on driving rules, the correct use of park and ride sites, and worker codes of conduct, ensuring expectations are fully understood. Providing each inductee with a detailed induction information pack, including up to date timetables, local bus and rail information, sustainable travel options, route guidance, and promotional car sharing materials. Acting as a Customer Service Advisor onsite and within the main office/helpline team, ensuring all workforce members receive accurate, timely updates as required. Communicating all relevant updates regarding bus service routes, pick-up points, car-sharing promotions, road closures, delays, or service changes across multiple platforms. Serving as the main point of contact for all parking enquiries, including allocation updates, questions relating to parking enforcement across park and ride sites, and community-related parking concerns. Logging all travel- and parking-related enquiries into the data management system, ensuring every case is investigated and responded to within agreed timelines. Conducting timely follow ups on all complaints, providing customers with clear, consistent updates within set response times. Handle complaints professionally via phone and written correspondence, conducting timely follow-ups and providing clear, consistent updates in line with SPS service standards. Ensure complaint responses are accurate and detailed to support root cause analysis and continuous improvement activities. Liaising effectively with internal departments to resolve issues and ensure actions are delivered within time frames and communicated appropriately. Providing cross-cover for SZC Inductions and the SPS onsite office as required, ensuring continuity of service and consistent performance. Skills & Experience Essential GCSEs (or equivalent) in English and Maths, Valid UK driving licence, Basic IT proficiency and knowledge (Microsoft Office, email systems, data entry), Basic knowledge of transport, travel planning, or workforce movement processes, A strong understanding of customer service standards and complaint handling principles with the ability to follow operational policies, guidelines, or travel/transport procedures. Proficiency in a customer service environment across face to face, phone, and email channels with experience in handling and resolving conflicts within set processes, timelines, and experience delivering information or briefings to groups. Accurate data entry and use of the Complaints Management System or operational systems. Knowledge of data accuracy, record keeping, and confidentiality requirements. A strong awareness of Health and Safety, security, and compliance within a safety critical environment with the ability to effectively communicate service changes and updates. Desirable Background in transport, logistics, parking, or travel planning and an understanding of sustainable travel modes, park & ride operations, and car-sharing schemes. Knowledge of Complaints Management Systems, travel, or park & ride operations. Familiarity with reporting, data monitoring, client facing summaries or delivering inductions/ onboarding sessions. Relevant customer service or HSSE training or qualifications. Awareness of local transport networks (bus, rail, road layouts, timetables). Experience working with a large infrastructure, construction, or regulated project with a strong understanding of complaints management systems, helpdesk tools, or transport scheduling systems. Want a career change? We make it easy. This is your chance to join the team driving passengers to and from one of the UK's most exciting infrastructure projects. All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate. These checks help ensure the honesty and integrity of individuals working at a Nuclear Licensed Site or with sensitive nuclear information. SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.
Aug 22, 2026
Full time
SPS was formed in 2016 and serves the passenger transport needs of the EDF Nuclear Project at Hinkley Point C (HPC) in Bridgwater, the largest construction project in Europe. We are the only transport provider for the thousands of people who go to the construction site daily to work or visit. We are now bringing this experience to Sizewell C in Suffolk, providing safe, reliable, and efficient transport for its workforce. We are seeking a motivated individual with strong customer service and interpersonal skills to join our dedicated customer service team. You will act as the primary point of contact for all travel and parking queries. Through clear and efficient communication channels, you will ensure compliance with promoting sustainable travel options, encouraging car sharing, and maintaining positive relationships within the local community. The role requires a proactive, professional, customer-focused approach, engaging positively with local residents, businesses, and community stakeholders. If you want to build a long-term career with lots of opportunity to grow, then this role is for you. Hours: 39hrs pw. 5 over 7 days between 04:00-19:00 on a 4-week shift rotation. Salary: £27,000 Summary of benefits • Pension - 5% contributory pension matched by us. • Employee retail discount scheme • Free bus travel & significantly reduced rail travel for you & family members • Life assurance • Health benefits • 24/7 Employee Assistance Programme Summary of role & main responsibilities Delivering the full induction process for all new SZC workforce members, explaining the overall transport strategy. Allocate appropriate transport solutions to workers and provide clear guidance on parking applications, transport eligibility, and allocation processes. Briefing all inductees on driving rules, the correct use of park and ride sites, and worker codes of conduct, ensuring expectations are fully understood. Providing each inductee with a detailed induction information pack, including up to date timetables, local bus and rail information, sustainable travel options, route guidance, and promotional car sharing materials. Acting as a Customer Service Advisor onsite and within the main office/helpline team, ensuring all workforce members receive accurate, timely updates as required. Communicating all relevant updates regarding bus service routes, pick-up points, car-sharing promotions, road closures, delays, or service changes across multiple platforms. Serving as the main point of contact for all parking enquiries, including allocation updates, questions relating to parking enforcement across park and ride sites, and community-related parking concerns. Logging all travel- and parking-related enquiries into the data management system, ensuring every case is investigated and responded to within agreed timelines. Conducting timely follow ups on all complaints, providing customers with clear, consistent updates within set response times. Handle complaints professionally via phone and written correspondence, conducting timely follow-ups and providing clear, consistent updates in line with SPS service standards. Ensure complaint responses are accurate and detailed to support root cause analysis and continuous improvement activities. Liaising effectively with internal departments to resolve issues and ensure actions are delivered within time frames and communicated appropriately. Providing cross-cover for SZC Inductions and the SPS onsite office as required, ensuring continuity of service and consistent performance. Skills & Experience Essential GCSEs (or equivalent) in English and Maths, Valid UK driving licence, Basic IT proficiency and knowledge (Microsoft Office, email systems, data entry), Basic knowledge of transport, travel planning, or workforce movement processes, A strong understanding of customer service standards and complaint handling principles with the ability to follow operational policies, guidelines, or travel/transport procedures. Proficiency in a customer service environment across face to face, phone, and email channels with experience in handling and resolving conflicts within set processes, timelines, and experience delivering information or briefings to groups. Accurate data entry and use of the Complaints Management System or operational systems. Knowledge of data accuracy, record keeping, and confidentiality requirements. A strong awareness of Health and Safety, security, and compliance within a safety critical environment with the ability to effectively communicate service changes and updates. Desirable Background in transport, logistics, parking, or travel planning and an understanding of sustainable travel modes, park & ride operations, and car-sharing schemes. Knowledge of Complaints Management Systems, travel, or park & ride operations. Familiarity with reporting, data monitoring, client facing summaries or delivering inductions/ onboarding sessions. Relevant customer service or HSSE training or qualifications. Awareness of local transport networks (bus, rail, road layouts, timetables). Experience working with a large infrastructure, construction, or regulated project with a strong understanding of complaints management systems, helpdesk tools, or transport scheduling systems. Want a career change? We make it easy. This is your chance to join the team driving passengers to and from one of the UK's most exciting infrastructure projects. All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate. These checks help ensure the honesty and integrity of individuals working at a Nuclear Licensed Site or with sensitive nuclear information. SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Aug 21, 2026
Full time
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Aug 21, 2026
Contractor
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
IT Services Manager Location: Worcester Salary: £45,000 - £55,000 DOE + benefits Benefits: 25 days' holiday + bank holidays, funded training and certifications, pension, charity leave and free on-site parking Our client, a growing UK Managed Service Provider, is hiring an experienced IT Services Manager to lead its technical service operation across support, field services and project delivery. This is a senior leadership position with genuine scope to influence how IT services are delivered. You'll develop the technical team, drive service standards, oversee customer projects and act as a senior technical and operational point of contact across the business. What you'll do Lead, mentor and develop teams across Helpdesk, Field Services, Projects and Technical Specialists Own day-to-day IT service delivery, ensuring SLA, KPI and customer service targets are achieved Manage resource planning, workload, utilisation and capacity across BAU support and project delivery Act as the senior escalation point for complex technical and service-related issues Review service performance, customer satisfaction and operational metrics, driving improvements where required Maintain technical standards, documentation, change control and best practice Oversee customer technology projects, ensuring effective resourcing, handovers and delivery Support technical pre-sales, including customer workshops, solution design, proposals and Statements of Work Develop structured training, certification and progression plans for the technical team Manage key technology suppliers and support technical and commercial decision-making Support compliance with ISO 9001, ISO 27001, Cyber Essentials and internal operational standards Drive automation, standardisation and continuous improvement across IT operations You'll work closely with Sales, Service Delivery, Project Management and senior stakeholders to ensure solutions are technically robust, commercially viable and deliverable. Projects will cover areas including Microsoft 365, Azure and cloud migrations, networking and infrastructure, cyber security, VoIP/Unified Communications, connectivity and customer technology refresh programmes. What we're looking for At least 3 years' leadership experience within a technical environment Proven experience managing technical support teams within an MSP Experience overseeing both BAU support operations and technical project delivery Strong understanding of service management, SLAs, KPIs and escalation processes Demonstrable experience improving processes, team performance and customer satisfaction Strong leadership, communication and stakeholder management skills Commercial awareness with a customer-focused approach Full UK driving licence You'll also bring broad technical knowledge across areas such as: Microsoft 365, Exchange, Teams, SharePoint, Intune and Entra ID Microsoft Azure and cloud migration Networking, routing, switching, wireless and firewalls Cyber security technologies and best practice VoIP and Unified Communications Broadband, leased lines and connectivity Backup, Business Continuity and Disaster Recovery PSA, RMM and CRM platforms within an MSP environment Experience with ITIL, Microsoft certifications, 3CX, networking/security vendor certifications or ISO 9001/27001 would be advantageous. The ideal candidate will combine strong technical understanding with confident people leadership and commercial awareness. You'll enjoy developing teams, improving service delivery and taking ownership in a fast-paced MSP environment. Why join? £45,000 - £55,000 salary, dependent on experience Company-funded professional training and technical certifications Clear career development and progression opportunities 25 days' annual leave plus bank holidays Up to 2 additional paid days for volunteering with a nominated charity Pension scheme Free on-site parking Modern working environment Optional social events and team activities Collaborative culture with the opportunity to influence the future of IT service delivery Apply now to take ownership of IT service delivery within a growing MSP and help shape the next stage of its technical operation.
Aug 21, 2026
Full time
IT Services Manager Location: Worcester Salary: £45,000 - £55,000 DOE + benefits Benefits: 25 days' holiday + bank holidays, funded training and certifications, pension, charity leave and free on-site parking Our client, a growing UK Managed Service Provider, is hiring an experienced IT Services Manager to lead its technical service operation across support, field services and project delivery. This is a senior leadership position with genuine scope to influence how IT services are delivered. You'll develop the technical team, drive service standards, oversee customer projects and act as a senior technical and operational point of contact across the business. What you'll do Lead, mentor and develop teams across Helpdesk, Field Services, Projects and Technical Specialists Own day-to-day IT service delivery, ensuring SLA, KPI and customer service targets are achieved Manage resource planning, workload, utilisation and capacity across BAU support and project delivery Act as the senior escalation point for complex technical and service-related issues Review service performance, customer satisfaction and operational metrics, driving improvements where required Maintain technical standards, documentation, change control and best practice Oversee customer technology projects, ensuring effective resourcing, handovers and delivery Support technical pre-sales, including customer workshops, solution design, proposals and Statements of Work Develop structured training, certification and progression plans for the technical team Manage key technology suppliers and support technical and commercial decision-making Support compliance with ISO 9001, ISO 27001, Cyber Essentials and internal operational standards Drive automation, standardisation and continuous improvement across IT operations You'll work closely with Sales, Service Delivery, Project Management and senior stakeholders to ensure solutions are technically robust, commercially viable and deliverable. Projects will cover areas including Microsoft 365, Azure and cloud migrations, networking and infrastructure, cyber security, VoIP/Unified Communications, connectivity and customer technology refresh programmes. What we're looking for At least 3 years' leadership experience within a technical environment Proven experience managing technical support teams within an MSP Experience overseeing both BAU support operations and technical project delivery Strong understanding of service management, SLAs, KPIs and escalation processes Demonstrable experience improving processes, team performance and customer satisfaction Strong leadership, communication and stakeholder management skills Commercial awareness with a customer-focused approach Full UK driving licence You'll also bring broad technical knowledge across areas such as: Microsoft 365, Exchange, Teams, SharePoint, Intune and Entra ID Microsoft Azure and cloud migration Networking, routing, switching, wireless and firewalls Cyber security technologies and best practice VoIP and Unified Communications Broadband, leased lines and connectivity Backup, Business Continuity and Disaster Recovery PSA, RMM and CRM platforms within an MSP environment Experience with ITIL, Microsoft certifications, 3CX, networking/security vendor certifications or ISO 9001/27001 would be advantageous. The ideal candidate will combine strong technical understanding with confident people leadership and commercial awareness. You'll enjoy developing teams, improving service delivery and taking ownership in a fast-paced MSP environment. Why join? £45,000 - £55,000 salary, dependent on experience Company-funded professional training and technical certifications Clear career development and progression opportunities 25 days' annual leave plus bank holidays Up to 2 additional paid days for volunteering with a nominated charity Pension scheme Free on-site parking Modern working environment Optional social events and team activities Collaborative culture with the opportunity to influence the future of IT service delivery Apply now to take ownership of IT service delivery within a growing MSP and help shape the next stage of its technical operation.
An excellent opportunity for an experienced Helpdesk Coordinator to join a well-established company based in Kings Langley, Hertfordshire. About The Company: The company provides mechanical, electrical, fabric and management services to buildings across the public, residential, commercial and private sectors click apply for full job details
Aug 21, 2026
Full time
An excellent opportunity for an experienced Helpdesk Coordinator to join a well-established company based in Kings Langley, Hertfordshire. About The Company: The company provides mechanical, electrical, fabric and management services to buildings across the public, residential, commercial and private sectors click apply for full job details
