Help turn pricing strategy into accurate, controlled action. As Pricing Operations Coordinator, you'll play a key role in ensuring approved pricing decisions are implemented efficiently, consistently and correctly across our systems. You'll work closely with Pricing Strategy and Optimisation analysts and commercial stakeholders, helping protect data integrity while improving the way pricing activity is delivered. Your mission Your mission is to ensure approved pricing changes are executed accurately, on time and in line with agreed controls. You'll own the implementation of pricing requests, enabling our analysts to focus on strategy while you help maintain strong and reliable data. What you'll be doing Execute approved pricing changes across relevant systems Complete bulk uploads and other recurring pricing activities using standard procedures and approved templates Validate pricing requests before execution, ensuring instructions are complete, accurate and compliant Maintain a clear and auditable record of requests, approvals, execution and validation Carry out post-implementation quality checks to confirm changes have been applied correctly Monitor work queues and prioritise requests Identify failed uploads, anomalies, SLA breaches and recurring issues through exception reporting Support new pricing capabilities, system changes, automation and process improvements Work with Pricing Strategy and Optimisation analysts to simplify, standardise, batch or automate recurring activities Who we're looking for You'll thrive in this role if you enjoy structured, detail-focused work, take pride in getting things right first time and are comfortable managing high-volume activity without compromising quality. We're looking for someone who brings: Strong attention to detail and a clear commitment to accuracy, quality and data integrity Confidence working with repetitive or high-volume tasks while maintaining consistent standards Experience following structured processes, standard operating procedures, approval controls and service level expectations Strong Excel skills, including working with structured data, templates and bulk-upload files The ability to identify exceptions, investigate issues and escalate clearly without making unsupported assumptions Good organisational and prioritisation skills, with the ability to manage deadlines and competing requests Clear written and verbal communication skills A proactive, collaborative approach and a continuous-improvement mindset How you'll make an impact Deliver pricing requests accurately and within agreed turnaround times Maintain strong first-time-right performance and quality assurance standards Keep work-in-progress and backlogs within agreed thresholds Identify and resolve pricing exceptions quickly and effectively Produce clear management information on throughput, accuracy, productivity and SLA performance Improve operational controls, consistency and scalability Help reduce manual effort by identifying opportunities for standardisation and automation Build trusted working relationships across Pricing Strategy and Optimisation, Commercial, Technology and Data teams About Awaze Our mission is clear - to create amazing holidays with Europe's widest choice of holiday homes. With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe. As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what's next - powered by proud, passionate and inclusive people. Worth knowing This is a full-time position (35 hours per week) offered on a 6-month fixed-term contract, with the possibility of an extension. This role is intended to be based in Lowestoft, however we are open to applications from candidates in Manchester. What's next? If this sounds like the right next step for you, hit "Apply" and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You'll hear from us shortly after we've reviewed your application. We're committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we're happy to accommodate.
Aug 24, 2026
Full time
Help turn pricing strategy into accurate, controlled action. As Pricing Operations Coordinator, you'll play a key role in ensuring approved pricing decisions are implemented efficiently, consistently and correctly across our systems. You'll work closely with Pricing Strategy and Optimisation analysts and commercial stakeholders, helping protect data integrity while improving the way pricing activity is delivered. Your mission Your mission is to ensure approved pricing changes are executed accurately, on time and in line with agreed controls. You'll own the implementation of pricing requests, enabling our analysts to focus on strategy while you help maintain strong and reliable data. What you'll be doing Execute approved pricing changes across relevant systems Complete bulk uploads and other recurring pricing activities using standard procedures and approved templates Validate pricing requests before execution, ensuring instructions are complete, accurate and compliant Maintain a clear and auditable record of requests, approvals, execution and validation Carry out post-implementation quality checks to confirm changes have been applied correctly Monitor work queues and prioritise requests Identify failed uploads, anomalies, SLA breaches and recurring issues through exception reporting Support new pricing capabilities, system changes, automation and process improvements Work with Pricing Strategy and Optimisation analysts to simplify, standardise, batch or automate recurring activities Who we're looking for You'll thrive in this role if you enjoy structured, detail-focused work, take pride in getting things right first time and are comfortable managing high-volume activity without compromising quality. We're looking for someone who brings: Strong attention to detail and a clear commitment to accuracy, quality and data integrity Confidence working with repetitive or high-volume tasks while maintaining consistent standards Experience following structured processes, standard operating procedures, approval controls and service level expectations Strong Excel skills, including working with structured data, templates and bulk-upload files The ability to identify exceptions, investigate issues and escalate clearly without making unsupported assumptions Good organisational and prioritisation skills, with the ability to manage deadlines and competing requests Clear written and verbal communication skills A proactive, collaborative approach and a continuous-improvement mindset How you'll make an impact Deliver pricing requests accurately and within agreed turnaround times Maintain strong first-time-right performance and quality assurance standards Keep work-in-progress and backlogs within agreed thresholds Identify and resolve pricing exceptions quickly and effectively Produce clear management information on throughput, accuracy, productivity and SLA performance Improve operational controls, consistency and scalability Help reduce manual effort by identifying opportunities for standardisation and automation Build trusted working relationships across Pricing Strategy and Optimisation, Commercial, Technology and Data teams About Awaze Our mission is clear - to create amazing holidays with Europe's widest choice of holiday homes. With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe. As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what's next - powered by proud, passionate and inclusive people. Worth knowing This is a full-time position (35 hours per week) offered on a 6-month fixed-term contract, with the possibility of an extension. This role is intended to be based in Lowestoft, however we are open to applications from candidates in Manchester. What's next? If this sounds like the right next step for you, hit "Apply" and follow the instructions to submit your application. We tailor our recruitment process to each role to give both you and our hiring teams the best possible chance to assess whether this could be the start of a successful collaboration. You'll hear from us shortly after we've reviewed your application. We're committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation - we're happy to accommodate.
The Senior Manager will lead the organisation's VAT risk governance across multi-jurisdictional operations. This hands-on leadership role combines deep technical VAT expertise with proven experience in designing, embedding, and continuously improving VAT risk frameworks and assurance programmes. The role ensures operational practices are robust, scalable, and fully aligned with regulatory obligations, while providing actionable insights to senior leadership and proactively mitigating VAT exposure. The Senior Manager will work closely with tax colleagues, business operations, internal audit, and risk monitoring teams to embed controls into business processes, challenge operational readiness, and influence decision-making across the organization. Key job responsibilities • Lead the design, implementation, and continuous improvement of VAT risk and assurance frameworks, control methodologies, and operational procedures. • Oversee assurance activities, guiding analysts in data collection, testing, evaluation of control effectiveness, and review of VAT requirements developed by VAT advisory teams. • Critically review VAT requirements from VAT advisory teams to identify gaps, weaknesses, or conflicts prior to operational rollout. • Foster cross-functional collaboration with business, operational, risk management, and VAT teams to embed robust controls into daily operations, implement process improvements, and ensure alignment with organisational objectives. • Challenge operational readiness for new controls and processes, reviewing UAT outcomes, SOPs, and minimum standards before launch. • Report to senior leadership on VAT risk exposure, assurance findings, and remediation progress with clear, actionable recommendations. • Maintain a dynamic and adaptive VAT assurance programme, evolving with regulatory changes, business growth, and operational complexity. • Support the integration of VAT risk considerations into regulatory changes, strategic initiatives, and operational transformations. BASIC QUALIFICATIONS - Extensive VAT advisory experience, with deep expertise in VAT risk management, governance frameworks, and operational de-risking. - Demonstrated ability to interpret complex VAT legislation, evaluate operational impact, and translate requirements into practical, scalable controls and processes. - Experienced in leading multi-disciplinary teams, integrating VAT policy, assurance, and operational functions, with accountability for aligning technical interpretation with operational execution. - Strong track record in multi-jurisdictional environments, including managing cross-border VAT risks, understanding differing regulatory frameworks, and influencing senior stakeholders across business, legal, and operational teams. - Experience in large, matrixed organisations, ideally with exposure to regulated industries, operational complexity, and high-volume transactional environments. - Excellent written and verbal communication skills in English PREFERRED QUALIFICATIONS - Recognized professional tax qualification, chartered accountant, or relevant legal degree. - Experience in Top-tier consulting or advisory firms (Big 4 or equivalent) or VAT professionals with strong advisory experience in multi-jurisdictional contexts, who have designed and implemented governance frameworks, managed VAT risk, and led assurance programmes that de-risk operational exposure. - Proven leader and mentor, fostering high-performance, accountable teams with a culture of quality, rigor, and continuous improvement. - Experience in Large corporate environments (ideally highly regulated): VAT leaders with practical experience embedding controls, driving operational decision-making, and proactively mitigating VAT risk across business processes and systems - VAT advisory and risk management expertise: Professionals with extensive experience in VAT advisory and risk management, focused on identifying, managing, and mitigating VAT exposure within complex operational environments. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 24, 2026
Full time
The Senior Manager will lead the organisation's VAT risk governance across multi-jurisdictional operations. This hands-on leadership role combines deep technical VAT expertise with proven experience in designing, embedding, and continuously improving VAT risk frameworks and assurance programmes. The role ensures operational practices are robust, scalable, and fully aligned with regulatory obligations, while providing actionable insights to senior leadership and proactively mitigating VAT exposure. The Senior Manager will work closely with tax colleagues, business operations, internal audit, and risk monitoring teams to embed controls into business processes, challenge operational readiness, and influence decision-making across the organization. Key job responsibilities • Lead the design, implementation, and continuous improvement of VAT risk and assurance frameworks, control methodologies, and operational procedures. • Oversee assurance activities, guiding analysts in data collection, testing, evaluation of control effectiveness, and review of VAT requirements developed by VAT advisory teams. • Critically review VAT requirements from VAT advisory teams to identify gaps, weaknesses, or conflicts prior to operational rollout. • Foster cross-functional collaboration with business, operational, risk management, and VAT teams to embed robust controls into daily operations, implement process improvements, and ensure alignment with organisational objectives. • Challenge operational readiness for new controls and processes, reviewing UAT outcomes, SOPs, and minimum standards before launch. • Report to senior leadership on VAT risk exposure, assurance findings, and remediation progress with clear, actionable recommendations. • Maintain a dynamic and adaptive VAT assurance programme, evolving with regulatory changes, business growth, and operational complexity. • Support the integration of VAT risk considerations into regulatory changes, strategic initiatives, and operational transformations. BASIC QUALIFICATIONS - Extensive VAT advisory experience, with deep expertise in VAT risk management, governance frameworks, and operational de-risking. - Demonstrated ability to interpret complex VAT legislation, evaluate operational impact, and translate requirements into practical, scalable controls and processes. - Experienced in leading multi-disciplinary teams, integrating VAT policy, assurance, and operational functions, with accountability for aligning technical interpretation with operational execution. - Strong track record in multi-jurisdictional environments, including managing cross-border VAT risks, understanding differing regulatory frameworks, and influencing senior stakeholders across business, legal, and operational teams. - Experience in large, matrixed organisations, ideally with exposure to regulated industries, operational complexity, and high-volume transactional environments. - Excellent written and verbal communication skills in English PREFERRED QUALIFICATIONS - Recognized professional tax qualification, chartered accountant, or relevant legal degree. - Experience in Top-tier consulting or advisory firms (Big 4 or equivalent) or VAT professionals with strong advisory experience in multi-jurisdictional contexts, who have designed and implemented governance frameworks, managed VAT risk, and led assurance programmes that de-risk operational exposure. - Proven leader and mentor, fostering high-performance, accountable teams with a culture of quality, rigor, and continuous improvement. - Experience in Large corporate environments (ideally highly regulated): VAT leaders with practical experience embedding controls, driving operational decision-making, and proactively mitigating VAT risk across business processes and systems - VAT advisory and risk management expertise: Professionals with extensive experience in VAT advisory and risk management, focused on identifying, managing, and mitigating VAT exposure within complex operational environments. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
SOC Analyst Position Description At CGI, you'll help strengthen the cyber resilience of critical UK programmes by building the data and detection capabilities that underpin an effective Security Operations Centre. Joining our Space, Defence and Intelligence business, you'll work with customers and experienced colleagues to onboard secure cloud environments, engineer security data pipelines and develop practical detection content. This is an opportunity to take ownership of meaningful technical work while expanding your skills across Oracle Cloud, Elastic and other major cloud platforms. You'll have the freedom to explore better ways of detecting threats, with the guidance and support of a collaborative team around you. Whether you're developing your cyber career or ready for your next challenge, you can make a tangible contribution to protecting important services. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role requires full-time onsite working in Chippenham within a restricted working environment. Applicants who already hold Security Clearance are welcomed and will need to be willing and eligible to progress to a higher level of clearance where required. Additional payments are available for full-time onsite working and for working within the restricted environment. Your future duties and responsibilities In this role, you will join CGI's Data and Detection Engineering team, supporting the onboarding of new customers into the Security Operations Centre (SOC). You'll work directly with customers to understand their environments and requirements before helping design how security data is ingested into Elastic. With a primary focus on Oracle Cloud and opportunities to build exposure to AWS, Microsoft Azure and Google Cloud, you'll develop detection logic and triage guidance that enables the SOC to identify and respond to potential threats effectively. You'll also contribute to day-to-day security monitoring and incident investigation, taking responsibility for assessing alerts, understanding their potential impact and escalating where appropriate. Working alongside experienced cyber professionals, you'll have opportunities to develop new approaches, broaden your technical knowledge and build practical experience across cloud security, SIEM and threat detection. • Engineer & Deliver: Design and support security data ingestion pipelines into Elastic for newly onboarded customers. • Develop & Detect: Draft detection rules against defined cyber security use cases and create clear SOC triage guides. • Engage & Onboard: Liaise directly with customers to gather the technical information required for successful SOC onboarding. • Monitor & Triage: Review security alerts from SIEM, intrusion detection, log monitoring and other security systems, assessing severity and potential impact. • Investigate & Escalate: Support security incident investigations and recommend appropriate containment, eradication or escalation actions. • Analyse & Respond: Monitor client environments, investigate alerts and respond to real or suspected cyber security incidents within agreed timescales. • Learn & Improve: Research emerging threats, technologies and security practices, sharing knowledge with colleagues and contributing to continuous improvement. • Support & Assure: Assist with security investigations, exercises, testing, change activities and first-line technical support. • Operate & Automate: Help ensure scheduled security jobs and automated processes operate correctly and reliably. Required qualifications to be successful in this role You'll have a technical foundation in cyber security, computing, software engineering, digital forensics or a related discipline, combined with an interest in developing hands-on expertise in security monitoring and detection engineering. You don't need to know every technology from day one: we're looking for technical aptitude, curiosity and sound judgement, together with the communication skills to work effectively with customers and colleagues in a secure environment. • A technical background or relevant qualification, such as Computer Science, Software Engineering, Cyber Security or Digital Forensics. • Knowledge or practical experience of SIEM technologies such as Elastic or Splunk. • An understanding of cyber security monitoring, alerts, incident triage or investigation. • A general understanding of IT technologies and operating environments, including Linux and/or other enterprise platforms. • Strong analytical and problem-solving skills with the ability to assess information and determine when escalation is required. • Strong written and verbal communication skills. • The confidence to engage directly with customers and collaborate effectively within a technical team. • An interest in cloud security, with Oracle Cloud experience advantageous and exposure to AWS, Azure or Google Cloud beneficial. • Existing UK Security Clearance is advantageous; you must be willing and eligible to progress to a higher level of clearance where required. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
SOC Analyst Position Description At CGI, you'll help strengthen the cyber resilience of critical UK programmes by building the data and detection capabilities that underpin an effective Security Operations Centre. Joining our Space, Defence and Intelligence business, you'll work with customers and experienced colleagues to onboard secure cloud environments, engineer security data pipelines and develop practical detection content. This is an opportunity to take ownership of meaningful technical work while expanding your skills across Oracle Cloud, Elastic and other major cloud platforms. You'll have the freedom to explore better ways of detecting threats, with the guidance and support of a collaborative team around you. Whether you're developing your cyber career or ready for your next challenge, you can make a tangible contribution to protecting important services. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role requires full-time onsite working in Chippenham within a restricted working environment. Applicants who already hold Security Clearance are welcomed and will need to be willing and eligible to progress to a higher level of clearance where required. Additional payments are available for full-time onsite working and for working within the restricted environment. Your future duties and responsibilities In this role, you will join CGI's Data and Detection Engineering team, supporting the onboarding of new customers into the Security Operations Centre (SOC). You'll work directly with customers to understand their environments and requirements before helping design how security data is ingested into Elastic. With a primary focus on Oracle Cloud and opportunities to build exposure to AWS, Microsoft Azure and Google Cloud, you'll develop detection logic and triage guidance that enables the SOC to identify and respond to potential threats effectively. You'll also contribute to day-to-day security monitoring and incident investigation, taking responsibility for assessing alerts, understanding their potential impact and escalating where appropriate. Working alongside experienced cyber professionals, you'll have opportunities to develop new approaches, broaden your technical knowledge and build practical experience across cloud security, SIEM and threat detection. • Engineer & Deliver: Design and support security data ingestion pipelines into Elastic for newly onboarded customers. • Develop & Detect: Draft detection rules against defined cyber security use cases and create clear SOC triage guides. • Engage & Onboard: Liaise directly with customers to gather the technical information required for successful SOC onboarding. • Monitor & Triage: Review security alerts from SIEM, intrusion detection, log monitoring and other security systems, assessing severity and potential impact. • Investigate & Escalate: Support security incident investigations and recommend appropriate containment, eradication or escalation actions. • Analyse & Respond: Monitor client environments, investigate alerts and respond to real or suspected cyber security incidents within agreed timescales. • Learn & Improve: Research emerging threats, technologies and security practices, sharing knowledge with colleagues and contributing to continuous improvement. • Support & Assure: Assist with security investigations, exercises, testing, change activities and first-line technical support. • Operate & Automate: Help ensure scheduled security jobs and automated processes operate correctly and reliably. Required qualifications to be successful in this role You'll have a technical foundation in cyber security, computing, software engineering, digital forensics or a related discipline, combined with an interest in developing hands-on expertise in security monitoring and detection engineering. You don't need to know every technology from day one: we're looking for technical aptitude, curiosity and sound judgement, together with the communication skills to work effectively with customers and colleagues in a secure environment. • A technical background or relevant qualification, such as Computer Science, Software Engineering, Cyber Security or Digital Forensics. • Knowledge or practical experience of SIEM technologies such as Elastic or Splunk. • An understanding of cyber security monitoring, alerts, incident triage or investigation. • A general understanding of IT technologies and operating environments, including Linux and/or other enterprise platforms. • Strong analytical and problem-solving skills with the ability to assess information and determine when escalation is required. • Strong written and verbal communication skills. • The confidence to engage directly with customers and collaborate effectively within a technical team. • An interest in cloud security, with Oracle Cloud experience advantageous and exposure to AWS, Azure or Google Cloud beneficial. • Existing UK Security Clearance is advantageous; you must be willing and eligible to progress to a higher level of clearance where required. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Business Analyst (DV Security Clearance) Position Description CGI's Space, Defence, and Intelligence business unit is dedicated to delivering cutting-edge technical solutions that address the most complex challenges faced by government agencies. Our mission-critical systems are custom-built to ensure security, reliability, and innovation, helping our clients protect the nation and its people. We are currently seeking a Business Analyst to join our Secure Innovation & Advisory team, working collaboratively with clients to deliver impactful solutions. This role offers an exciting opportunity to engage with groundbreaking technologies in a dynamic and rewarding environment. At CGI, we are deeply committed to the growth and development of our team members, offering extensive learning opportunities to help you stay at the forefront of an ever-evolving technology landscape. Our culture values innovation, collaboration, and ownership, making it an ideal environment for self-motivated individuals to thrive. Please note, due to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). The role will be working 5 days per week on a secure site. Your future duties and responsibilities Supported by a well-established and client-focused CGI team, this opportunity offers real potential for a forward thinking and ambitious BA to become immersed in a range of digital transformation projects that are delivering tangible benefit to a key client. With genuine scope to play an integral role in shaping future direction, there will be opportunity to both hone existing expertise, and develop new skills and experience. Key Tasks: • Product Owner support. • Business process analysis and requirements recommendations. • Knowledge Base development. • Strategic Planning - aligning tech advancement with organisational aims. Required qualifications to be successful in this role • Strong working knowledge of SAFe and related Agile methodologies. • Document writing. • Business Process analysis. • Benefits Analysis. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Business Analyst (DV Security Clearance) Position Description CGI's Space, Defence, and Intelligence business unit is dedicated to delivering cutting-edge technical solutions that address the most complex challenges faced by government agencies. Our mission-critical systems are custom-built to ensure security, reliability, and innovation, helping our clients protect the nation and its people. We are currently seeking a Business Analyst to join our Secure Innovation & Advisory team, working collaboratively with clients to deliver impactful solutions. This role offers an exciting opportunity to engage with groundbreaking technologies in a dynamic and rewarding environment. At CGI, we are deeply committed to the growth and development of our team members, offering extensive learning opportunities to help you stay at the forefront of an ever-evolving technology landscape. Our culture values innovation, collaboration, and ownership, making it an ideal environment for self-motivated individuals to thrive. Please note, due to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). The role will be working 5 days per week on a secure site. Your future duties and responsibilities Supported by a well-established and client-focused CGI team, this opportunity offers real potential for a forward thinking and ambitious BA to become immersed in a range of digital transformation projects that are delivering tangible benefit to a key client. With genuine scope to play an integral role in shaping future direction, there will be opportunity to both hone existing expertise, and develop new skills and experience. Key Tasks: • Product Owner support. • Business process analysis and requirements recommendations. • Knowledge Base development. • Strategic Planning - aligning tech advancement with organisational aims. Required qualifications to be successful in this role • Strong working knowledge of SAFe and related Agile methodologies. • Document writing. • Business Process analysis. • Benefits Analysis. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Business Change & Insights Consultant Position Description At CGI, you'll help organisations turn change data into actionable insight, enabling transformation programmes to deliver stronger adoption and measurable business outcomes. As a Business Change & Insights Consultant, you'll take ownership of analysing how change is landing across organisations, translating complex data into evidence that helps leaders make better decisions and act earlier on emerging risks. You'll have the freedom to find creative ways to visualise adoption, readiness and benefits, while working alongside experienced change leaders, programme teams and data specialists. Supported by CGI's collaborative community and opportunities to develop your expertise, you'll help clients build sustainable change capability while shaping our evolving approach to analytics-led transformation. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will take ownership of designing and delivering data-driven change insight across transformation programmes and portfolios. You'll bring together data covering adoption, readiness, capability and benefits realisation, turning it into clear evidence that enables leaders to understand progress, identify risks and determine where interventions will have the greatest impact. Working alongside CGI change leaders, programme teams, clients and data specialists, you'll have the scope to experiment with creative ways of presenting information and move organisations beyond qualitative assessments towards more diagnostic and predictive insight. You'll be supported in developing your change expertise while helping clients strengthen their own analytics capability and contributing ideas, tools and methodologies to CGI's wider Enterprise & People Change practice. • Analyse & Advise - Turn change, adoption and readiness data into actionable insights that inform leadership decisions and programme priorities. • Design & Integrate - Build and maintain integrated change datasets using HR, learning, communications, adoption and operational information. • Visualise & Communicate - Develop engaging dashboards and visualisations that make complex change performance easy to understand. • Measure & Track - Define change metrics, performance indicators and value-tracking frameworks covering adoption, capability and benefits. • Identify & Predict - Apply analytical techniques to uncover emerging trends, risks and opportunities across transformation programmes. • Inform & Influence - Provide evidence to support decisions including rollout prioritisation, go/no-go assessments and targeted change interventions. • Collaborate & Embed - Work with change consultants, programme teams and data specialists to integrate analytics throughout the change lifecycle. • Enable & Develop - Help clients strengthen their ability to interpret change data and make proactive, evidence-based decisions. • Create & Improve - Contribute new ideas, tools and best practices to CGI's Enterprise & People Change capability. Required qualifications to be successful in this role You'll bring experience of data analysis combined with an interest in how people and organisations successfully adopt change. You should be confident working with complex datasets and translating your findings into clear recommendations for non-technical stakeholders. This opportunity could suit either an analyst looking to develop a career in business change or a change practitioner seeking to specialise in change insights and analytics. • Proven experience in data analysis, ideally within change, transformation, HR, learning or a related business environment. • Strong capability in data modelling, analysis and visualisation, using tools such as Power BI, Excel, Tableau or Qlik. • Experience integrating multiple data sources to produce meaningful insights. • Proven ability to translate complex analysis into clear, actionable recommendations for non-technical audiences. • Understanding of change management principles, including adoption and benefits realisation. • Ability to connect change insights with programme objectives, risks and stakeholder decision requirements. • Experience working on change and transformation programmes. • Strong stakeholder engagement, communication and presentation skills. • Experience working within multi-stakeholder and agile delivery environments. • Ability to combine analytical thinking with an understanding of people, behaviours and the adoption of new ways of working. • A recognised change management qualification such as Prosci, APMG or PCI would be advantageous. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Business Change & Insights Consultant Position Description At CGI, you'll help organisations turn change data into actionable insight, enabling transformation programmes to deliver stronger adoption and measurable business outcomes. As a Business Change & Insights Consultant, you'll take ownership of analysing how change is landing across organisations, translating complex data into evidence that helps leaders make better decisions and act earlier on emerging risks. You'll have the freedom to find creative ways to visualise adoption, readiness and benefits, while working alongside experienced change leaders, programme teams and data specialists. Supported by CGI's collaborative community and opportunities to develop your expertise, you'll help clients build sustainable change capability while shaping our evolving approach to analytics-led transformation. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will take ownership of designing and delivering data-driven change insight across transformation programmes and portfolios. You'll bring together data covering adoption, readiness, capability and benefits realisation, turning it into clear evidence that enables leaders to understand progress, identify risks and determine where interventions will have the greatest impact. Working alongside CGI change leaders, programme teams, clients and data specialists, you'll have the scope to experiment with creative ways of presenting information and move organisations beyond qualitative assessments towards more diagnostic and predictive insight. You'll be supported in developing your change expertise while helping clients strengthen their own analytics capability and contributing ideas, tools and methodologies to CGI's wider Enterprise & People Change practice. • Analyse & Advise - Turn change, adoption and readiness data into actionable insights that inform leadership decisions and programme priorities. • Design & Integrate - Build and maintain integrated change datasets using HR, learning, communications, adoption and operational information. • Visualise & Communicate - Develop engaging dashboards and visualisations that make complex change performance easy to understand. • Measure & Track - Define change metrics, performance indicators and value-tracking frameworks covering adoption, capability and benefits. • Identify & Predict - Apply analytical techniques to uncover emerging trends, risks and opportunities across transformation programmes. • Inform & Influence - Provide evidence to support decisions including rollout prioritisation, go/no-go assessments and targeted change interventions. • Collaborate & Embed - Work with change consultants, programme teams and data specialists to integrate analytics throughout the change lifecycle. • Enable & Develop - Help clients strengthen their ability to interpret change data and make proactive, evidence-based decisions. • Create & Improve - Contribute new ideas, tools and best practices to CGI's Enterprise & People Change capability. Required qualifications to be successful in this role You'll bring experience of data analysis combined with an interest in how people and organisations successfully adopt change. You should be confident working with complex datasets and translating your findings into clear recommendations for non-technical stakeholders. This opportunity could suit either an analyst looking to develop a career in business change or a change practitioner seeking to specialise in change insights and analytics. • Proven experience in data analysis, ideally within change, transformation, HR, learning or a related business environment. • Strong capability in data modelling, analysis and visualisation, using tools such as Power BI, Excel, Tableau or Qlik. • Experience integrating multiple data sources to produce meaningful insights. • Proven ability to translate complex analysis into clear, actionable recommendations for non-technical audiences. • Understanding of change management principles, including adoption and benefits realisation. • Ability to connect change insights with programme objectives, risks and stakeholder decision requirements. • Experience working on change and transformation programmes. • Strong stakeholder engagement, communication and presentation skills. • Experience working within multi-stakeholder and agile delivery environments. • Ability to combine analytical thinking with an understanding of people, behaviours and the adoption of new ways of working. • A recognised change management qualification such as Prosci, APMG or PCI would be advantageous. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Senior Analyst - SOX Contract type: Interim, 6 months (outside IR35) Location: London, 1 day per week on site The Role A hands on interim Senior SOX Analyst is required to support a fast paced environment going through significant change. Processes and controls are still maturing, and this role is heavily weighted towards doing the work. The successful candidate will be directly involved in control testing, remediation and documentation across the business. The organisation needs someone comfortable rolling up their sleeves and working through a high volume of testing at pace. Key Responsibilities Perform SOX control testing across financial, IT and treasury processes Assess design and operating effectiveness of key controls, identifying gaps and control deficiencies Work directly with process owners to remediate control weaknesses and improve documentation Review and strengthen technical accounting controls, ensuring alignment with SOX requirements Assess IT general controls (ITGCs) and application controls, working closely with IT teams Review treasury processes and controls, including cash management, banking and related financial risk areas Support the wider finance function in building out control frameworks in areas where processes are still immature Liaise with external auditors on SOX testing approach, evidence and findings Produce clear, well evidenced testing documentation and reporting for stakeholders Candidate Requirements Proven hands on SOX experience, ideally gained in a Big 4 or industry SOX/internal controls function Strong technical accounting knowledge Experience testing IT general controls and working with IT teams on control remediation Experience of treasury processes and controls within a SOX framework Comfortable working independently in a fast moving, changing environment with limited existing structure Confident communicator, able to work with process owners and stakeholders at varying levels of control maturity Immediately available or on short notice Able to work outside IR35 on a 6 month interim contract Additional Information Applicants must have the right to work in the UK Role based in London, with 1 day per week required on site Remainder of the working week can be carried out remotely This is a doing role suited to someone who wants to be embedded in testing and remediation work day to day
Aug 24, 2026
Contractor
Senior Analyst - SOX Contract type: Interim, 6 months (outside IR35) Location: London, 1 day per week on site The Role A hands on interim Senior SOX Analyst is required to support a fast paced environment going through significant change. Processes and controls are still maturing, and this role is heavily weighted towards doing the work. The successful candidate will be directly involved in control testing, remediation and documentation across the business. The organisation needs someone comfortable rolling up their sleeves and working through a high volume of testing at pace. Key Responsibilities Perform SOX control testing across financial, IT and treasury processes Assess design and operating effectiveness of key controls, identifying gaps and control deficiencies Work directly with process owners to remediate control weaknesses and improve documentation Review and strengthen technical accounting controls, ensuring alignment with SOX requirements Assess IT general controls (ITGCs) and application controls, working closely with IT teams Review treasury processes and controls, including cash management, banking and related financial risk areas Support the wider finance function in building out control frameworks in areas where processes are still immature Liaise with external auditors on SOX testing approach, evidence and findings Produce clear, well evidenced testing documentation and reporting for stakeholders Candidate Requirements Proven hands on SOX experience, ideally gained in a Big 4 or industry SOX/internal controls function Strong technical accounting knowledge Experience testing IT general controls and working with IT teams on control remediation Experience of treasury processes and controls within a SOX framework Comfortable working independently in a fast moving, changing environment with limited existing structure Confident communicator, able to work with process owners and stakeholders at varying levels of control maturity Immediately available or on short notice Able to work outside IR35 on a 6 month interim contract Additional Information Applicants must have the right to work in the UK Role based in London, with 1 day per week required on site Remainder of the working week can be carried out remotely This is a doing role suited to someone who wants to be embedded in testing and remediation work day to day
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. Starling Bank's Treasury manages the bank's rapidly growing balance sheet. We are responsible for managing liquidity, funding, Interest Rate Risk in the Banking Book (IRRBB) and structural risks using cash, investment securities, interest rate derivatives and foreign exchange. We are now looking for a driven IRRBB reporting analyst to join our expanding IRRBB team within the Treasury area of the Bank. This is a critical, hands-on role. You will be instrumental in building an accurate view of all the risks that guides our strategic decisions and keeps Starling safe and thriving. Key Responsibilities Producing internal and regulatory IRRBB reporting from the bank's ALM system Ensuring all reporting output is complete, accurate, and timely Designing and running the processes for production of the bank's risk reporting Supporting development of ETL code and processes upstream of the ALM system Building controls and checks on upstream data feeds and on ALM system outputs Investigating and resolving any errors within the reported figures Creating tools to perform calculations where reporting takes place outside of the system Developing tools to process system output prior to presentation to stakeholders Requirements Behaviours & Competencies: You are a problem solver with the ability and motivation to investigate issues independently You are outcome-focused with an ability to see the problems through to resolution You're able to anticipate risks and issues early and act decisively to address them You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You have good communication and documentation skills for both technical and non-technical audiences. You have good attention to detail. Skills & Experience: Graduate level education preferable, ideally in a numerical degree Experience using an ALM system to generate IRRBB risk metrics highly desirable Intuitive understanding of IRRBB and how these risks are generated within a retail bank Intuitive understanding of credit ratings, asset-backed structures and how underlying collateral performance (e.g., prepayment, default, and recovery dynamics) drives risk. Experience of data handling and manipulation within Excel, SQL, and ideally Python Experience in identifying and improving controls Experience in developing, and improving regular processes and tools. Familiarity with GitHub and databases is also desirable Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Aug 24, 2026
Full time
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. Starling Bank's Treasury manages the bank's rapidly growing balance sheet. We are responsible for managing liquidity, funding, Interest Rate Risk in the Banking Book (IRRBB) and structural risks using cash, investment securities, interest rate derivatives and foreign exchange. We are now looking for a driven IRRBB reporting analyst to join our expanding IRRBB team within the Treasury area of the Bank. This is a critical, hands-on role. You will be instrumental in building an accurate view of all the risks that guides our strategic decisions and keeps Starling safe and thriving. Key Responsibilities Producing internal and regulatory IRRBB reporting from the bank's ALM system Ensuring all reporting output is complete, accurate, and timely Designing and running the processes for production of the bank's risk reporting Supporting development of ETL code and processes upstream of the ALM system Building controls and checks on upstream data feeds and on ALM system outputs Investigating and resolving any errors within the reported figures Creating tools to perform calculations where reporting takes place outside of the system Developing tools to process system output prior to presentation to stakeholders Requirements Behaviours & Competencies: You are a problem solver with the ability and motivation to investigate issues independently You are outcome-focused with an ability to see the problems through to resolution You're able to anticipate risks and issues early and act decisively to address them You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You have good communication and documentation skills for both technical and non-technical audiences. You have good attention to detail. Skills & Experience: Graduate level education preferable, ideally in a numerical degree Experience using an ALM system to generate IRRBB risk metrics highly desirable Intuitive understanding of IRRBB and how these risks are generated within a retail bank Intuitive understanding of credit ratings, asset-backed structures and how underlying collateral performance (e.g., prepayment, default, and recovery dynamics) drives risk. Experience of data handling and manipulation within Excel, SQL, and ideally Python Experience in identifying and improving controls Experience in developing, and improving regular processes and tools. Familiarity with GitHub and databases is also desirable Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
White Collar Factory (95009), United Kingdom, London, London Senior Manager Architect - Data Location: London or Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the role Do you love shaping the architectural technical direction of large, complex Data transformation initiatives? It's an exciting time at Capital One UK - We're on a mission to unlock organisational pace and Data agility, through creating our next generation, cloud-based data ecosystem, to unlock the power of data, increase financial inclusion and deliver transformative, real-time, intelligent experiences to our customers. Capital One's Data team is responsible for the data ecosystem, which covers the holistic data lifecycle, from the capture of high-quality customer data in real-time, the structuring, storage and processing of that data for insight, to the usage of the data in event driven applications, ML and AI. As a Senior Manager Architect in Data you will be an experienced technical leader bringing business, industry and deep technical understanding to shape the architecture direction and evolution of the data ecosystem, across Cloud-scale Distributed Data Processing, Storage & Curated Data Consumption. You will invest in architecture excellence across the Data team, and foster innovation to unlock value across our user community of Engineers, Data Scientists, Data Analysts & Data Governance associates. Come and help us shape the future of financial services in the Cloud. What you'll do Shape the architecture direction and evolution of the data ecosystem, across Cloud-scale Distributed Data Processing, Storage & Curated Data Consumption Influence Senior stakeholders, Internal customers & Enterprise partners, gaining consensus on key technology decisions and architecture direction of the data ecosystem Own and evolve architecture artefacts including reference architectures, Architecture Decision Records, and technical standards for your domain Partner with Product Management, Engineering, Cyber and our user community of Engineers, Data Scientists, Data Analysts and Data Governance associates, solving their challenges through Data Technology, to unlock business value Be a passionate advocate for the data ecosystem and data technology, driving wide awareness and usage aligned to Enterprise architecture standards and patterns Enable simplification across our architecture, processes and technologies, by encouraging and fostering UK standardisation, the reuse of appropriate industry SaaS solutions, and adoption of Enterprise standards, patterns, capabilities and platforms as appropriate for each use case Nurture and grow architecture excellence & culture within the Data team, leading technical design reviews & driving architecture best practice both within the team and the broader Architecture organisation Collaborate with your peers in UK architecture and engage in the wider Enterprise architecture group What you'll bring Demonstrable experience as a hands-on Senior Manager Architect, in a large, complex data led organisation Deep understanding & hands-on leverage of Modern, Cloud scale Data Technologies, with specific expertise in Distributed Data Processing architectures (Spark, PySpark, Python, Airflow), ELT data processing underpinning Data LakeHouses and Data Products for scaled use within ML & AI Expertise in Streaming Data, Event Driven Design, Data Governance & the AWS Cloud Technology stack (e.g. Glue, ServerLess, DynamoDB) A track record in leading the architecture vision, design & implementation of Enterprise scale data applications, with specific focus on Distributed Data Processing systems, Data LakeHouse, Data Products, Streaming data, ML & AI platform capabilities Working knowledge of ML and Generative AI, including the leverage of Agentic AI based systems within the Architecture and Software Development lifecycle Excellent communication skills, effortlessly navigating across tech, architecture, product and senior stakeholders to achieve alignment Proficiency in software development principles, patterns, and practices including CI/CD Passion for growing architectural and data led thinking, with experience in embedding & scaling this within in a large Enterprise setting An ability to shape the adoption of modern Data Technology and support the evolution of a Data driven culture, across a scaled, cross functional organisation There is no one type of architect; you are the glue that adds value where it's needed. To achieve this you are flexible, adapting your approach to meet the needs of the team, initiative, or product. You solicit differing views, are willing to change your mind and perspective as you learn more, and are adept at building consensus to align stakeholders to a common direction Experience in Financial Services or Regulated sector beneficial Where and how you'll work This is a permanent position which can be based in either our London or Nottingham offices. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing . click apply for full job details
Aug 24, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Manager Architect - Data Location: London or Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the role Do you love shaping the architectural technical direction of large, complex Data transformation initiatives? It's an exciting time at Capital One UK - We're on a mission to unlock organisational pace and Data agility, through creating our next generation, cloud-based data ecosystem, to unlock the power of data, increase financial inclusion and deliver transformative, real-time, intelligent experiences to our customers. Capital One's Data team is responsible for the data ecosystem, which covers the holistic data lifecycle, from the capture of high-quality customer data in real-time, the structuring, storage and processing of that data for insight, to the usage of the data in event driven applications, ML and AI. As a Senior Manager Architect in Data you will be an experienced technical leader bringing business, industry and deep technical understanding to shape the architecture direction and evolution of the data ecosystem, across Cloud-scale Distributed Data Processing, Storage & Curated Data Consumption. You will invest in architecture excellence across the Data team, and foster innovation to unlock value across our user community of Engineers, Data Scientists, Data Analysts & Data Governance associates. Come and help us shape the future of financial services in the Cloud. What you'll do Shape the architecture direction and evolution of the data ecosystem, across Cloud-scale Distributed Data Processing, Storage & Curated Data Consumption Influence Senior stakeholders, Internal customers & Enterprise partners, gaining consensus on key technology decisions and architecture direction of the data ecosystem Own and evolve architecture artefacts including reference architectures, Architecture Decision Records, and technical standards for your domain Partner with Product Management, Engineering, Cyber and our user community of Engineers, Data Scientists, Data Analysts and Data Governance associates, solving their challenges through Data Technology, to unlock business value Be a passionate advocate for the data ecosystem and data technology, driving wide awareness and usage aligned to Enterprise architecture standards and patterns Enable simplification across our architecture, processes and technologies, by encouraging and fostering UK standardisation, the reuse of appropriate industry SaaS solutions, and adoption of Enterprise standards, patterns, capabilities and platforms as appropriate for each use case Nurture and grow architecture excellence & culture within the Data team, leading technical design reviews & driving architecture best practice both within the team and the broader Architecture organisation Collaborate with your peers in UK architecture and engage in the wider Enterprise architecture group What you'll bring Demonstrable experience as a hands-on Senior Manager Architect, in a large, complex data led organisation Deep understanding & hands-on leverage of Modern, Cloud scale Data Technologies, with specific expertise in Distributed Data Processing architectures (Spark, PySpark, Python, Airflow), ELT data processing underpinning Data LakeHouses and Data Products for scaled use within ML & AI Expertise in Streaming Data, Event Driven Design, Data Governance & the AWS Cloud Technology stack (e.g. Glue, ServerLess, DynamoDB) A track record in leading the architecture vision, design & implementation of Enterprise scale data applications, with specific focus on Distributed Data Processing systems, Data LakeHouse, Data Products, Streaming data, ML & AI platform capabilities Working knowledge of ML and Generative AI, including the leverage of Agentic AI based systems within the Architecture and Software Development lifecycle Excellent communication skills, effortlessly navigating across tech, architecture, product and senior stakeholders to achieve alignment Proficiency in software development principles, patterns, and practices including CI/CD Passion for growing architectural and data led thinking, with experience in embedding & scaling this within in a large Enterprise setting An ability to shape the adoption of modern Data Technology and support the evolution of a Data driven culture, across a scaled, cross functional organisation There is no one type of architect; you are the glue that adds value where it's needed. To achieve this you are flexible, adapting your approach to meet the needs of the team, initiative, or product. You solicit differing views, are willing to change your mind and perspective as you learn more, and are adept at building consensus to align stakeholders to a common direction Experience in Financial Services or Regulated sector beneficial Where and how you'll work This is a permanent position which can be based in either our London or Nottingham offices. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing . click apply for full job details
Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
Aug 24, 2026
Full time
Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against. The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes. Responsibilities Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed. Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules. Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release. Document how key business and customer processes work today, design future states with stakeholders and quantify the difference. Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome. Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back. Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed. What you'll need Knowledge & Qualifications Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams. Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly. Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing. Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable. BCS or similar Business Analysis qualification desirable. Skills Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks. Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN. Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic. The judgement to serve several different needs at once: managing time, saying no well and escalating early. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
Aug 24, 2026
Full time
About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against. The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes. Responsibilities Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed. Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules. Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release. Document how key business and customer processes work today, design future states with stakeholders and quantify the difference. Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome. Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back. Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed. What you'll need Knowledge & Qualifications Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams. Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly. Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing. Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable. BCS or similar Business Analysis qualification desirable. Skills Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks. Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN. Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic. The judgement to serve several different needs at once: managing time, saying no well and escalating early. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
Senior Cyber Security Risk & Assurance Consultant - Product Risk (PBRA) (CONTRACTOR) - London Duration: 1 year contract Hybrid Working - 8 days onsite per month - the rest is remote working About the Team The Product-Based Risk Assessment (PBRA) service conducts recurring security assessments of applications, services, and technologies to identify emerging threats, evaluate control effectiveness, and drive remediation that strengthens The clients cyber resilience. The team supports business and technology stakeholders by assessing cyber security risks and ensuring alignment with The Banks security standards and risk appetite. Key Accountabilities Product-Based Risk Assessments Lead end-to-end Product-Based Risk Assessments (PBRA) for critical applications, platforms, and technology services. Analyse application architectures, business processes, information flows, and supporting infrastructure. Identify and assess cyber threats, vulnerabilities, control weaknesses, and potential business impacts. Evaluate the design and effectiveness of security controls using clients security frameworks and standards. Assess residual risks and propose actionable remediation plans. Security Risk Analysis Perform security risk assessments using recognised methodologies and industry frameworks. Evaluate risks related to infrastructure, software, cloud services, networks, third-party integrations, and information assets. Contribute to threat modelling and attack surface analysis activities. Support technology-focused assessments such as cloud, AI, and emerging technology evaluations. Stakeholder Engagement Act as the primary security assessment contact for business and IT stakeholders. Facilitate workshops, interviews, and assessment review sessions. Challenge assumptions and provide expert security guidance to delivery and operations teams. Build trusted relationships across CISO, CTO, Architecture, Risk Management, and Engineering teams. Reporting & Governance Produce high-quality assessment reports, risk summaries, and executive-level communications. Present findings and recommendations to senior management and governance bodies. Track remediation plans and risk treatment activities through closure. Support internal and external audit activities as required. Continuous Improvement Contribute to the evolution of the PBRA service, methodologies, tools, and operating model. Help drive the transition toward data-enabled and automated security assessment capabilities. Identify opportunities to improve efficiency, consistency, and risk coverage across assessments. Support knowledge sharing and mentoring of junior analysts. Required Skills & Experience Technical Skills Strong understanding of cybersecurity principles, controls, and risk management practices. Knowledge of application security, cloud security, infrastructure security, and network security. Experience conducting security assessments, threat modelling, or risk analyses. Familiarity with industry frameworks and standards such as: NIST Cyber Security Framework ISO 27001 CIS Controls Secure Controls Framework (SCF) DORA ANSSI EBIOS RM OWASP Professional Experience Minimum 7 years of experience in Information Security, Cyber Risk, Security Assurance, or Security Architecture. Experience leading complex security assessments across large technology environments. Experience working with senior business and technology stakeholders. Strong report-writing and presentation skills. Personal Competencies Strong analytical and critical-thinking capabilities. Excellent communication and stakeholder management skills. Ability to challenge constructively and influence decision-making. Self-driven with strong ownership and accountability. Pragmatic, risk-based mindset. Comfortable operating in a complex, regulated environment. Please do send across to me the most up to date CV to (url removed) Rates depend on experience and client requirements
Aug 23, 2026
Contractor
Senior Cyber Security Risk & Assurance Consultant - Product Risk (PBRA) (CONTRACTOR) - London Duration: 1 year contract Hybrid Working - 8 days onsite per month - the rest is remote working About the Team The Product-Based Risk Assessment (PBRA) service conducts recurring security assessments of applications, services, and technologies to identify emerging threats, evaluate control effectiveness, and drive remediation that strengthens The clients cyber resilience. The team supports business and technology stakeholders by assessing cyber security risks and ensuring alignment with The Banks security standards and risk appetite. Key Accountabilities Product-Based Risk Assessments Lead end-to-end Product-Based Risk Assessments (PBRA) for critical applications, platforms, and technology services. Analyse application architectures, business processes, information flows, and supporting infrastructure. Identify and assess cyber threats, vulnerabilities, control weaknesses, and potential business impacts. Evaluate the design and effectiveness of security controls using clients security frameworks and standards. Assess residual risks and propose actionable remediation plans. Security Risk Analysis Perform security risk assessments using recognised methodologies and industry frameworks. Evaluate risks related to infrastructure, software, cloud services, networks, third-party integrations, and information assets. Contribute to threat modelling and attack surface analysis activities. Support technology-focused assessments such as cloud, AI, and emerging technology evaluations. Stakeholder Engagement Act as the primary security assessment contact for business and IT stakeholders. Facilitate workshops, interviews, and assessment review sessions. Challenge assumptions and provide expert security guidance to delivery and operations teams. Build trusted relationships across CISO, CTO, Architecture, Risk Management, and Engineering teams. Reporting & Governance Produce high-quality assessment reports, risk summaries, and executive-level communications. Present findings and recommendations to senior management and governance bodies. Track remediation plans and risk treatment activities through closure. Support internal and external audit activities as required. Continuous Improvement Contribute to the evolution of the PBRA service, methodologies, tools, and operating model. Help drive the transition toward data-enabled and automated security assessment capabilities. Identify opportunities to improve efficiency, consistency, and risk coverage across assessments. Support knowledge sharing and mentoring of junior analysts. Required Skills & Experience Technical Skills Strong understanding of cybersecurity principles, controls, and risk management practices. Knowledge of application security, cloud security, infrastructure security, and network security. Experience conducting security assessments, threat modelling, or risk analyses. Familiarity with industry frameworks and standards such as: NIST Cyber Security Framework ISO 27001 CIS Controls Secure Controls Framework (SCF) DORA ANSSI EBIOS RM OWASP Professional Experience Minimum 7 years of experience in Information Security, Cyber Risk, Security Assurance, or Security Architecture. Experience leading complex security assessments across large technology environments. Experience working with senior business and technology stakeholders. Strong report-writing and presentation skills. Personal Competencies Strong analytical and critical-thinking capabilities. Excellent communication and stakeholder management skills. Ability to challenge constructively and influence decision-making. Self-driven with strong ownership and accountability. Pragmatic, risk-based mindset. Comfortable operating in a complex, regulated environment. Please do send across to me the most up to date CV to (url removed) Rates depend on experience and client requirements
Systems Engineer - (phone number removed) - £35.94/hr umbrella rate Do you have a proven experience as a Systems Engineer across the entire lifecycle in complex environments such as electrical/electronic, software, or mechatronics? Are you ready to elevate your career as a Systems Engineer? This is your chance to work on cutting-edge projects within an inspiring environment that champions innovation and excellence. This company is seeking talented individuals with real-world systems engineering experience to shape the future of their products and services. If you thrive in industries such as automotive, aerospace, defence, or rail and are passionate about delivering impactful solutions, this role is perfect for you. What You Will Do: - Develop and maintain systems engineering competence within your team, ensuring high-quality standards. - Author robust requirements that meet quality benchmarks and regulatory compliance. - Gather end-user needs and concerns to refine processes and methods. - Collaborate with business analysts to create efficient and compliant processes. - Identify key performance indicators for systems engineering processes and track progress. - Guide the development of tools, training, and methods to support systems engineering principles. What You Will Bring: - Proven experience as a Systems Engineer across the entire lifecycle in complex environments such as electrical/electronic, software, or mechatronics. - Hands-on application of Systems Engineering tools like IBM DOORS, Rhapsody, or Catia Magic. - Expertise in requirements management aligned with Systems Engineering processes. - Real-world experience in process and method development for systems engineering. - Knowledge of system modelling, functional safety practices, and cyber security. Your contributions as a Systems Engineer will be instrumental in driving innovation and excellence within this company. By bringing your skills and expertise, you will play a key role in delivering solutions that align with industry standards and exceed expectations. Location: This position is based in Gaydon, a hub of engineering excellence and innovation. Interested?: Don't miss this opportunity to become a vital part of a forward-thinking team. Apply now to take the next step in your career as a Systems Engineer. Let's make innovation happen together! This role is Inside IR35. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Aug 23, 2026
Contractor
Systems Engineer - (phone number removed) - £35.94/hr umbrella rate Do you have a proven experience as a Systems Engineer across the entire lifecycle in complex environments such as electrical/electronic, software, or mechatronics? Are you ready to elevate your career as a Systems Engineer? This is your chance to work on cutting-edge projects within an inspiring environment that champions innovation and excellence. This company is seeking talented individuals with real-world systems engineering experience to shape the future of their products and services. If you thrive in industries such as automotive, aerospace, defence, or rail and are passionate about delivering impactful solutions, this role is perfect for you. What You Will Do: - Develop and maintain systems engineering competence within your team, ensuring high-quality standards. - Author robust requirements that meet quality benchmarks and regulatory compliance. - Gather end-user needs and concerns to refine processes and methods. - Collaborate with business analysts to create efficient and compliant processes. - Identify key performance indicators for systems engineering processes and track progress. - Guide the development of tools, training, and methods to support systems engineering principles. What You Will Bring: - Proven experience as a Systems Engineer across the entire lifecycle in complex environments such as electrical/electronic, software, or mechatronics. - Hands-on application of Systems Engineering tools like IBM DOORS, Rhapsody, or Catia Magic. - Expertise in requirements management aligned with Systems Engineering processes. - Real-world experience in process and method development for systems engineering. - Knowledge of system modelling, functional safety practices, and cyber security. Your contributions as a Systems Engineer will be instrumental in driving innovation and excellence within this company. By bringing your skills and expertise, you will play a key role in delivering solutions that align with industry standards and exceed expectations. Location: This position is based in Gaydon, a hub of engineering excellence and innovation. Interested?: Don't miss this opportunity to become a vital part of a forward-thinking team. Apply now to take the next step in your career as a Systems Engineer. Let's make innovation happen together! This role is Inside IR35. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Aug 23, 2026
Full time
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
Aug 23, 2026
Full time
My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.
Director - Financial Crime Compliance Operations Jobs in London at Hines Overview: When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities: The Director - Financial Crime Compliance Operations will be responsible for leading the day-to-day operational delivery of Hines' global Financial Crime Compliance programme. The role will be responsible for managing global due diligence and screening operations, operational planning, supervision of complex and high-risk cases, coaching and development of team members, and ensuring that due diligence is delivered efficiently while meeting Hines' regulatory obligations. A main responsibility of the role will be to lead our Luxembourg fund investor AML/KYC activities across the investor lifecycle, working closely with our Luxembourg AIFM's RC, Hines Investor Relations and our external Transfer Agent. The Director will be supported by two Financial Crime Compliance Managers and be responsible for managing two Analysts in our Global Centre of Excellence in Gurugram, India. Own the operational delivery of investor AML/KYC from onboarding through ongoing monitoring and periodic review and ensure that AML/KYC processes meet regulatory requirements while minimising unnecessary investor friction. Work closely with the AIFM's RC on final approval of investor KYC, escalation of higher-risk or unusual matters, and reporting. Manage investor communication regarding KYC in collaboration with Hines Investor Relations, ensure requirements are identified early, communications are coordinated and duplicative information requests are avoided. Establish clear service standards and monitor onboarding turnaround times, outstanding requirements and KYC-related delays. Continuously improve the investor onboarding and ongoing KYC experience. Oversee and provide guidance on complex and high-risk due diligence cases. Prepare management information/reporting. Support Luxembourg AML-related regulatory reporting. Supervise and review transaction due diligence (buyers, sellers) and due diligence on JV Partners and non-Luxembourg investors. Supervise name screening and alert handling process and handle escalations and investigations. Supervise vendor due diligence process with regard to third parties posing higher bribery and corruption risks. Prepare management information/reporting. Develop operational processes that are scalable and risk-based. Drive appropriate use of technology, automation and data to improve efficiency and control effectiveness. Ensure consistent application of operational procedures, monitor operational performance and identify opportunities to improve efficiency. Lead, coach and develop team members, including resources within the Global Centre of Excellence, ensuring effective workload management and quality of delivery. Foster a culture of operational excellence and continuous improvement. Build strong relationships with business teams across Hines. Ensure operational risks are identified and appropriately managed. Qualifications: Essential Significant experience leading Financial Crime Compliance operations, gained within investment management or transfer agency. In-depth technical knowledge of Luxembourg AML regulation as well as wider anti-money laundering, sanctions, anti-bribery and corruption requirements. Experience designing or managing AML/KYC operating models. Strong organisational and operational planning capability. A continuous-improvement mindset with the ability to use technology, automation and data to build scalable processes. Sound judgement and ability to combine robust financial crime controls with an excellent investor experience. Effective stakeholder management and influencing skills. Strong people leadership and coaching skills. Desirable Experience in real estate or private equity. Experience implementing technology or AI-enabled process improvements. Experience working with offshore support functions / Global Centres of Excellence. Degree in law, finance, business, economics or a related discipline, or equivalent relevant experience. Closing: At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise and global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. Title: Director - Financial Crime Compliance Operations Company: Hines Location: London
Aug 23, 2026
Full time
Director - Financial Crime Compliance Operations Jobs in London at Hines Overview: When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities: The Director - Financial Crime Compliance Operations will be responsible for leading the day-to-day operational delivery of Hines' global Financial Crime Compliance programme. The role will be responsible for managing global due diligence and screening operations, operational planning, supervision of complex and high-risk cases, coaching and development of team members, and ensuring that due diligence is delivered efficiently while meeting Hines' regulatory obligations. A main responsibility of the role will be to lead our Luxembourg fund investor AML/KYC activities across the investor lifecycle, working closely with our Luxembourg AIFM's RC, Hines Investor Relations and our external Transfer Agent. The Director will be supported by two Financial Crime Compliance Managers and be responsible for managing two Analysts in our Global Centre of Excellence in Gurugram, India. Own the operational delivery of investor AML/KYC from onboarding through ongoing monitoring and periodic review and ensure that AML/KYC processes meet regulatory requirements while minimising unnecessary investor friction. Work closely with the AIFM's RC on final approval of investor KYC, escalation of higher-risk or unusual matters, and reporting. Manage investor communication regarding KYC in collaboration with Hines Investor Relations, ensure requirements are identified early, communications are coordinated and duplicative information requests are avoided. Establish clear service standards and monitor onboarding turnaround times, outstanding requirements and KYC-related delays. Continuously improve the investor onboarding and ongoing KYC experience. Oversee and provide guidance on complex and high-risk due diligence cases. Prepare management information/reporting. Support Luxembourg AML-related regulatory reporting. Supervise and review transaction due diligence (buyers, sellers) and due diligence on JV Partners and non-Luxembourg investors. Supervise name screening and alert handling process and handle escalations and investigations. Supervise vendor due diligence process with regard to third parties posing higher bribery and corruption risks. Prepare management information/reporting. Develop operational processes that are scalable and risk-based. Drive appropriate use of technology, automation and data to improve efficiency and control effectiveness. Ensure consistent application of operational procedures, monitor operational performance and identify opportunities to improve efficiency. Lead, coach and develop team members, including resources within the Global Centre of Excellence, ensuring effective workload management and quality of delivery. Foster a culture of operational excellence and continuous improvement. Build strong relationships with business teams across Hines. Ensure operational risks are identified and appropriately managed. Qualifications: Essential Significant experience leading Financial Crime Compliance operations, gained within investment management or transfer agency. In-depth technical knowledge of Luxembourg AML regulation as well as wider anti-money laundering, sanctions, anti-bribery and corruption requirements. Experience designing or managing AML/KYC operating models. Strong organisational and operational planning capability. A continuous-improvement mindset with the ability to use technology, automation and data to build scalable processes. Sound judgement and ability to combine robust financial crime controls with an excellent investor experience. Effective stakeholder management and influencing skills. Strong people leadership and coaching skills. Desirable Experience in real estate or private equity. Experience implementing technology or AI-enabled process improvements. Experience working with offshore support functions / Global Centres of Excellence. Degree in law, finance, business, economics or a related discipline, or equivalent relevant experience. Closing: At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise and global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. Title: Director - Financial Crime Compliance Operations Company: Hines Location: London
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions.
Aug 23, 2026
Full time
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions.
Business Readiness Senior Analyst - Pensions The Business Readiness function is a newly formed team within Client Onboarding & Change division / Pension Administration service line. The Business Readiness Senior Analyst is responsible for ensuring that people, processes, and operational teams are prepared for business change, transformation programmes, system implementations, or new ways of working. All of which have a direct and immediate impact of Isio's ability to deliver first class customer service to associated stakeholder groups (i.e. members and trustees) This role plays a significant part in bridging the gap between project delivery and operational adoption, ensuring that people, processes, and technology are aligned for successful change outcomes. The role may include some team management responsibilities. This new role can be based in any of our regional city centre offices with a hybrid workstyle. What does the role entail? Core responsibilities include Business Readiness planning Stakeholder Management Communication disciplines and execution Training & Adoption Analytical & Problem-Solving Skills Operational Understanding Leadership & Collaboration What we're looking for Essential Knowledge and experience of working with UK Defined Benefit Pension Schemes Strong understanding of operating models within Pensions Administration - including systems, processes and associated complexities Strong stakeholder and relationship management Client / customer and end user thinking Risk, control and governance principles and awareness Experience of working across and with multi-discipline teams and functions Desirable Understanding of change management and the change management lifecycle Understanding of new scheme/client onboarding principles and practices Operational readiness & delivery disciplines Programme and transformation experience Communication & training strategy and deployment What you can expect in return A competitive salary and market leading bonus scheme Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly and supportive team who will help you deliver your best work Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits. About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Aug 23, 2026
Full time
Business Readiness Senior Analyst - Pensions The Business Readiness function is a newly formed team within Client Onboarding & Change division / Pension Administration service line. The Business Readiness Senior Analyst is responsible for ensuring that people, processes, and operational teams are prepared for business change, transformation programmes, system implementations, or new ways of working. All of which have a direct and immediate impact of Isio's ability to deliver first class customer service to associated stakeholder groups (i.e. members and trustees) This role plays a significant part in bridging the gap between project delivery and operational adoption, ensuring that people, processes, and technology are aligned for successful change outcomes. The role may include some team management responsibilities. This new role can be based in any of our regional city centre offices with a hybrid workstyle. What does the role entail? Core responsibilities include Business Readiness planning Stakeholder Management Communication disciplines and execution Training & Adoption Analytical & Problem-Solving Skills Operational Understanding Leadership & Collaboration What we're looking for Essential Knowledge and experience of working with UK Defined Benefit Pension Schemes Strong understanding of operating models within Pensions Administration - including systems, processes and associated complexities Strong stakeholder and relationship management Client / customer and end user thinking Risk, control and governance principles and awareness Experience of working across and with multi-discipline teams and functions Desirable Understanding of change management and the change management lifecycle Understanding of new scheme/client onboarding principles and practices Operational readiness & delivery disciplines Programme and transformation experience Communication & training strategy and deployment What you can expect in return A competitive salary and market leading bonus scheme Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly and supportive team who will help you deliver your best work Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits. About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Application & Analytics Manager (Salesforce / Power BI) 12 Month contract / £550 per day (inside IR35) / hybrid working based in Milton Keynes Due to the nature of this requirement, UK Government Security Clearance if not already held will need to be obtained.Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced Application & Analytics Manager (Salesforce / Power BI) to take responsibility for the strategy, development and ongoing maintenance of a critical project management application and its associated data analytics capability.The application supports the delivery of a large portfolio of construction projects overseas and is currently hosted on the Salesforce platform. The role will also have responsibility for the development and maintenance of the associated data analytics environment, including integration with Salesforce and reporting and visualisation using Microsoft Power BI/Fabric.This is a hands-on role combining Salesforce application management, data analytics, Power BI/Fabric development and stakeholder management. Key Responsibilities Maintain and support the GMP application hosted on Salesforce. Work closely with the Salesforce Information Asset Owner and wider technical teams to coordinate platform-level dependencies. Develop and maintain the future roadmap for the application. Implement developments in line with the agreed roadmap and drive continuous improvement. Maintain and develop the associated data analytics capability. Develop and maintain integrations between Salesforce and the analytics environment. Develop and maintain advanced Power BI/Fabric semantic models. Create and enhance Power BI/Fabric data visualisations, dashboards and reporting. Work with Salesforce standard reports and dashboards alongside Power BI/Fabric analytics. Coordinate dependencies with the Power BI/Fabric Information Asset Owner and relevant teams. Work effectively within a matrix environment. Provide knowledge transfer and share technical expertise throughout the engagement. Essential Skills & Experience The successful candidate will have strong experience across Salesforce and Microsoft Power BI/Fabric, with the ability to work across both application development and data analytics.You should have: Certified Salesforce Administrator qualification. Salesforce Platform App Builder certification or equivalent practical experience. Microsoft Certified: Power BI Data Analyst Associate certification or equivalent experience. Strong experience working with complex data models, security models and business processes. Extensive experience working with Salesforce Flows and Lightning Record Pages. Experience with Power BI/Fabric Data Flows and API integrations. Strong experience developing advanced Power BI Semantic Models. Strong experience developing advanced Power BI/Fabric data visualisations. Experience working effectively within a matrix environment. The minimum Security Clearance required for this role is SC.
Aug 23, 2026
Contractor
Application & Analytics Manager (Salesforce / Power BI) 12 Month contract / £550 per day (inside IR35) / hybrid working based in Milton Keynes Due to the nature of this requirement, UK Government Security Clearance if not already held will need to be obtained.Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced Application & Analytics Manager (Salesforce / Power BI) to take responsibility for the strategy, development and ongoing maintenance of a critical project management application and its associated data analytics capability.The application supports the delivery of a large portfolio of construction projects overseas and is currently hosted on the Salesforce platform. The role will also have responsibility for the development and maintenance of the associated data analytics environment, including integration with Salesforce and reporting and visualisation using Microsoft Power BI/Fabric.This is a hands-on role combining Salesforce application management, data analytics, Power BI/Fabric development and stakeholder management. Key Responsibilities Maintain and support the GMP application hosted on Salesforce. Work closely with the Salesforce Information Asset Owner and wider technical teams to coordinate platform-level dependencies. Develop and maintain the future roadmap for the application. Implement developments in line with the agreed roadmap and drive continuous improvement. Maintain and develop the associated data analytics capability. Develop and maintain integrations between Salesforce and the analytics environment. Develop and maintain advanced Power BI/Fabric semantic models. Create and enhance Power BI/Fabric data visualisations, dashboards and reporting. Work with Salesforce standard reports and dashboards alongside Power BI/Fabric analytics. Coordinate dependencies with the Power BI/Fabric Information Asset Owner and relevant teams. Work effectively within a matrix environment. Provide knowledge transfer and share technical expertise throughout the engagement. Essential Skills & Experience The successful candidate will have strong experience across Salesforce and Microsoft Power BI/Fabric, with the ability to work across both application development and data analytics.You should have: Certified Salesforce Administrator qualification. Salesforce Platform App Builder certification or equivalent practical experience. Microsoft Certified: Power BI Data Analyst Associate certification or equivalent experience. Strong experience working with complex data models, security models and business processes. Extensive experience working with Salesforce Flows and Lightning Record Pages. Experience with Power BI/Fabric Data Flows and API integrations. Strong experience developing advanced Power BI Semantic Models. Strong experience developing advanced Power BI/Fabric data visualisations. Experience working effectively within a matrix environment. The minimum Security Clearance required for this role is SC.
We're seeking a proactive Business Transformation Analyst to support the delivery of high-profile strategic change initiatives across the Group that operates globally. Combining data analysis, reporting and insight generation with project coordination, communications and stakeholder engagement, you'll play a key role in driving successful business transformation outcomes. Client Details A leading global manufacturing company that is embarking on a large transformation project is looking for an experienced Business transformation analyst with strong data and presentation skills to join their team. Description We are seeking a highly organised and analytical Business Transformation Analyst to support the delivery of strategic change initiatives across the Group. Working closely with project leads and key stakeholders, you will provide project coordination, data analysis, reporting, communications and change support to help drive successful business transformation outcomes. This is a varied hybrid role, ideal for someone with strong Excel and PowerPoint skills who enjoys working across multiple projects, producing meaningful insights, and supporting business-wide change in a fast-paced environment. Key responsibilities will include: Supporting the planning, coordination and delivery of business transformation programmes. Producing high-quality reports, analysis, presentations and stakeholder communications. Managing survey activity from deployment through to analysis and reporting. Delivering data-driven insights and KPI tracking to support decision-making. Supporting change management, communications and employee engagement initiatives. Developing guidance materials, toolkits and supporting resources. Working with cross-functional teams and external partners to drive progress and resolve issues. Providing analytical, reporting and project support across a variety of strategic business initiatives. Managing and delivery 20% of HR intiatvies and projects. Profile A successful Business Transformation Analyst must have: Proven experience coordinating technology projects in a global / industrial manufacturing environment Excellent data analytics and excel experience Strong power point and presentation skills Able to manage and deliver fragmented projects across core business units. Proven experience in analysis and reporting. Stakeholder management Working well under pressure Eye for detail Job Offer Daily rate (DOE ) outside IR35 hybrid 1-2 days a week onsite 6 month contract Starting September 2026 Apply now! If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Aug 23, 2026
Seasonal
We're seeking a proactive Business Transformation Analyst to support the delivery of high-profile strategic change initiatives across the Group that operates globally. Combining data analysis, reporting and insight generation with project coordination, communications and stakeholder engagement, you'll play a key role in driving successful business transformation outcomes. Client Details A leading global manufacturing company that is embarking on a large transformation project is looking for an experienced Business transformation analyst with strong data and presentation skills to join their team. Description We are seeking a highly organised and analytical Business Transformation Analyst to support the delivery of strategic change initiatives across the Group. Working closely with project leads and key stakeholders, you will provide project coordination, data analysis, reporting, communications and change support to help drive successful business transformation outcomes. This is a varied hybrid role, ideal for someone with strong Excel and PowerPoint skills who enjoys working across multiple projects, producing meaningful insights, and supporting business-wide change in a fast-paced environment. Key responsibilities will include: Supporting the planning, coordination and delivery of business transformation programmes. Producing high-quality reports, analysis, presentations and stakeholder communications. Managing survey activity from deployment through to analysis and reporting. Delivering data-driven insights and KPI tracking to support decision-making. Supporting change management, communications and employee engagement initiatives. Developing guidance materials, toolkits and supporting resources. Working with cross-functional teams and external partners to drive progress and resolve issues. Providing analytical, reporting and project support across a variety of strategic business initiatives. Managing and delivery 20% of HR intiatvies and projects. Profile A successful Business Transformation Analyst must have: Proven experience coordinating technology projects in a global / industrial manufacturing environment Excellent data analytics and excel experience Strong power point and presentation skills Able to manage and deliver fragmented projects across core business units. Proven experience in analysis and reporting. Stakeholder management Working well under pressure Eye for detail Job Offer Daily rate (DOE ) outside IR35 hybrid 1-2 days a week onsite 6 month contract Starting September 2026 Apply now! If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
Customer Service Advisor Location: Hull Salary: £26,234 per annum What we offer Hull, site based 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office Closing date for applications is Tuesday 1st September 2026. To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Aug 23, 2026
Full time
Customer Service Advisor Location: Hull Salary: £26,234 per annum What we offer Hull, site based 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office Closing date for applications is Tuesday 1st September 2026. To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
