Property Buying Agent Salary: Competitive, depending on experience Location: London Start: ASAP Working Pattern: Tuesday, Wednesday and Thursday office-based Mondays and Fridays flexible, subject to business requirements A growing, independent London-based property consultancy is looking for a Property Buying Agent to work with high-net-worth buyers in the prime and super-prime market, providing a personalised and discreet acquisition service within a supportive team. What you'll do: Source and engage buyers through networking, referrals, social media, and outreach Build and manage your own sales pipeline without reliance on inbound leads Consult with clients to understand requirements, budgets, and timelines Present and secure commitment to a bespoke search and acquisition service Identify, inspect, and shortlist suitable properties Negotiate terms on behalf of clients Manage transactions through to exchange, liaising with solicitors, brokers, and surveyors Ensure a seamless client experience throughout the buying journey What you need: At least 2 years' experience in a commission-led, target-driven sales environment Previous property experience (estate agency or mortgage advisory) Self-starter with a proven track record in lead generation Confident communicator, able to build rapport with high-net-worth clients Resilient, driven and comfortable in a competitive market Understanding of residential buying processes, including finance, surveys, and conveyancing Why you'll love this role: Exposure to prime and super-prime London property transactions Clear performance expectations (one completed acquisition per month post-probation) Uncapped earning potential with commission on completed deals Flexible working pattern within a supportive boutique environment Compensation Structure Competitive base pay tailored to experience + commission 10%-15% of the firm's success fee Uncapped earning potential based on completed deals How to apply: If you have relevant experience, please get in touch today. You can also refer someone suitable. E: T: If you'd like to know more about this Property Buying Agent role, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in Shipping & Logistics, Removals & Storage, Relocations and Fine Art recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly. Keywords / alternative titles: Buying Agent, Property Acquisition Consultant, Residential Investment Advisor, Prime Property Consultant
Mar 14, 2026
Full time
Property Buying Agent Salary: Competitive, depending on experience Location: London Start: ASAP Working Pattern: Tuesday, Wednesday and Thursday office-based Mondays and Fridays flexible, subject to business requirements A growing, independent London-based property consultancy is looking for a Property Buying Agent to work with high-net-worth buyers in the prime and super-prime market, providing a personalised and discreet acquisition service within a supportive team. What you'll do: Source and engage buyers through networking, referrals, social media, and outreach Build and manage your own sales pipeline without reliance on inbound leads Consult with clients to understand requirements, budgets, and timelines Present and secure commitment to a bespoke search and acquisition service Identify, inspect, and shortlist suitable properties Negotiate terms on behalf of clients Manage transactions through to exchange, liaising with solicitors, brokers, and surveyors Ensure a seamless client experience throughout the buying journey What you need: At least 2 years' experience in a commission-led, target-driven sales environment Previous property experience (estate agency or mortgage advisory) Self-starter with a proven track record in lead generation Confident communicator, able to build rapport with high-net-worth clients Resilient, driven and comfortable in a competitive market Understanding of residential buying processes, including finance, surveys, and conveyancing Why you'll love this role: Exposure to prime and super-prime London property transactions Clear performance expectations (one completed acquisition per month post-probation) Uncapped earning potential with commission on completed deals Flexible working pattern within a supportive boutique environment Compensation Structure Competitive base pay tailored to experience + commission 10%-15% of the firm's success fee Uncapped earning potential based on completed deals How to apply: If you have relevant experience, please get in touch today. You can also refer someone suitable. E: T: If you'd like to know more about this Property Buying Agent role, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in Shipping & Logistics, Removals & Storage, Relocations and Fine Art recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly. Keywords / alternative titles: Buying Agent, Property Acquisition Consultant, Residential Investment Advisor, Prime Property Consultant
Trainee/Associate Recruitment Consultant - Industrial Leeds City Centre 26,000- 27,000 + Uncapped Commission Are you a natural relationship builder with a track record in receiving exceptional feedback for the work you do, especially when dealing with other people? Do you naturally go over and above to do a good job, really pushing to carve out a successful sales career for yourself? Search is hiring Trainee Recruitment Consultants to join our Industrial team in Leeds. This is a great opportunity to learn from a supportive and experienced group of recruiters who will help you build your skills and confidence in the industry. You'll be working on either permanent or temporary roles in the industrial sector, playing a key part in connecting people with great opportunities and supporting this vital support system. Why Join Us? Build your own desk from day one, focusing on the logistics and manufacturing markets while working closely with key clients. Earn commission immediately with a 0% threshold for your first six months - quickly seeing the financial rewards for your hard work. Take control of your career with clear, flexible progression paths - whether you're aiming to be a top biller or grow into a leadership role. Develop your skills with confidence, thanks to our award-winning training and personalised 1:1 coaching tailored to your growth. Be part of a culture that celebrates success - think fine dining, axe throwing, cocktail masterclasses, and annual European trips for our top performers. The Role: Build and maintain strong relationships with existing clients, while actively identifying and pursuing new business opportunities through B2B sales. Source top-tier candidates using advertising, LinkedIn and leading job boards. Conduct interviews to assess candidates' suitability, ensuring a strong match for each role. Manage the full recruitment process, from registration to placement, creating a seamless experience for both clients and candidates. Act as a trusted advisor to clients, fully understanding their hiring needs and delivering tailored recruitment solutions. Grow your personal brand by consistently exceeding targets and establishing yourself as a specialist in your market. What We're Looking For: Proven experience within a business development or sales role, with a strong track record of consistently meeting KPIs and hitting financial targets. Confidence in building and managing client relationships, with the ability to handle objections and negotiate effectively when needed. Exceptional communication skills, with a natural ability to influence, build rapport, and engage with stakeholders at all levels. How Will You Benefit? Earn up to 40% commission on your billings, with monthly, quarterly, and annual payments - rewarding your success at every step! Structured career progression from day one, supported by our dedicated Talent Development team and ongoing training. FlexHoliday Scheme, allowing you to buy and sell up to 5 days of annual leave through salary sacrifice. Celebrate in style at our exclusive Quarterly and Annual Highflyer events - with Marbella booked for 2026! EV Car benefit scheme available through our partner, Tusker. Lifestyle perks and wellbeing discounts via Perkbox - Keeping you motivated both in and out of work. Monthly company-wide business updates with early 3pm finishes to kick-start your weekend. Dedicated marketing and back-office support, so you can focus on what you do best - recruiting. This is your chance to join a high-performing, supportive team within one of the UK's most respected recruitment businesses - and to build a career where hard work, personality, and ambition truly pay off. if you're motivated by success and enjoy working in a high-energy, team-focused environment, we'd love to hear from you. Apply now or contact Dale Kershaw on (url removed) for a confidential chat about starting your recruitment career. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Mar 14, 2026
Full time
Trainee/Associate Recruitment Consultant - Industrial Leeds City Centre 26,000- 27,000 + Uncapped Commission Are you a natural relationship builder with a track record in receiving exceptional feedback for the work you do, especially when dealing with other people? Do you naturally go over and above to do a good job, really pushing to carve out a successful sales career for yourself? Search is hiring Trainee Recruitment Consultants to join our Industrial team in Leeds. This is a great opportunity to learn from a supportive and experienced group of recruiters who will help you build your skills and confidence in the industry. You'll be working on either permanent or temporary roles in the industrial sector, playing a key part in connecting people with great opportunities and supporting this vital support system. Why Join Us? Build your own desk from day one, focusing on the logistics and manufacturing markets while working closely with key clients. Earn commission immediately with a 0% threshold for your first six months - quickly seeing the financial rewards for your hard work. Take control of your career with clear, flexible progression paths - whether you're aiming to be a top biller or grow into a leadership role. Develop your skills with confidence, thanks to our award-winning training and personalised 1:1 coaching tailored to your growth. Be part of a culture that celebrates success - think fine dining, axe throwing, cocktail masterclasses, and annual European trips for our top performers. The Role: Build and maintain strong relationships with existing clients, while actively identifying and pursuing new business opportunities through B2B sales. Source top-tier candidates using advertising, LinkedIn and leading job boards. Conduct interviews to assess candidates' suitability, ensuring a strong match for each role. Manage the full recruitment process, from registration to placement, creating a seamless experience for both clients and candidates. Act as a trusted advisor to clients, fully understanding their hiring needs and delivering tailored recruitment solutions. Grow your personal brand by consistently exceeding targets and establishing yourself as a specialist in your market. What We're Looking For: Proven experience within a business development or sales role, with a strong track record of consistently meeting KPIs and hitting financial targets. Confidence in building and managing client relationships, with the ability to handle objections and negotiate effectively when needed. Exceptional communication skills, with a natural ability to influence, build rapport, and engage with stakeholders at all levels. How Will You Benefit? Earn up to 40% commission on your billings, with monthly, quarterly, and annual payments - rewarding your success at every step! Structured career progression from day one, supported by our dedicated Talent Development team and ongoing training. FlexHoliday Scheme, allowing you to buy and sell up to 5 days of annual leave through salary sacrifice. Celebrate in style at our exclusive Quarterly and Annual Highflyer events - with Marbella booked for 2026! EV Car benefit scheme available through our partner, Tusker. Lifestyle perks and wellbeing discounts via Perkbox - Keeping you motivated both in and out of work. Monthly company-wide business updates with early 3pm finishes to kick-start your weekend. Dedicated marketing and back-office support, so you can focus on what you do best - recruiting. This is your chance to join a high-performing, supportive team within one of the UK's most respected recruitment businesses - and to build a career where hard work, personality, and ambition truly pay off. if you're motivated by success and enjoy working in a high-energy, team-focused environment, we'd love to hear from you. Apply now or contact Dale Kershaw on (url removed) for a confidential chat about starting your recruitment career. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Mar 14, 2026
Full time
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
£25,000 basic salary, plus uncapped commission (OTE c.£45,000) Company car Full-time Door-to-door sales We get it sales can be tough. And knocking on doors in all weathers? Tougher still. But this role is more than just sales its about creating genuine human connections and introducing people to services that could transform their day-to-day lives. As a Field Sales Advisor, youll be the face of
Mar 14, 2026
Full time
£25,000 basic salary, plus uncapped commission (OTE c.£45,000) Company car Full-time Door-to-door sales We get it sales can be tough. And knocking on doors in all weathers? Tougher still. But this role is more than just sales its about creating genuine human connections and introducing people to services that could transform their day-to-day lives. As a Field Sales Advisor, youll be the face of
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
Mar 14, 2026
Full time
About Powtoon Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders Deeply understand each customer's business goals, use cases, and success criteria Drive onboarding, adoption, and ongoing value realisation across accounts Lead structured business reviews focused on outcomes & ROI Partner with Account Executives to progress expansion opportunities from discovery to close 3-6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS Proven experience owning Retention & Expansion targets Comfortable managing senior enterprise stakeholders Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action Excellent discovery skills - able to uncover growth opportunities Comfortable working in close partnership with Sales on expansion deals Native-level written and spoken English Strong presentation and storytelling skills Preferable to have: Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications Experience in AI-enabled or transformation-focused productsFamiliarity with CRM tools (HubSpot, Salesforce) Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions Volunteering programs Fully stocked office Weekly food allowance via Deliveroo Cyclescheme
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Mar 14, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Job Description THE AGENCY The six-time recipient of the award for "Best in Talent Representation and Management," presented by the Sports Business Journal, CAA Sports represents more than 3,000 of the world's best athletes in such sports as baseball, football, hockey, basketball, and soccer, in addition to coaches, on-air broadcasters, and sports personalities. Beyond traditional athlete representation, CAA Sports provides uniqueopportunities for clients off the field, in areas including entertainment, licensing, endorsements, speaking, philanthropy, publishing, and video games. CAA Sports also works in the areas of media rights, property sales and sponsorships, brand consulting, venue development and strategic advisory, and executive search, and received the award for "Best in Corporate Consulting" at the 2018 Sports BusinessAwards, and "Best in Property Consulting, Sales, and Client Service" in 2014, 2016, 2019, 2022, 2024, and 2025.CAA Sports is a division of leading entertainment and sports agency Creative Artists Agency (CAA). Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, executive search, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. For more information about CAA Sports, visit . OVERVIEW The CAA London office is seeking two Assistants to join our Sports Property Sales team. While the core responsibilities are the same, one position will focus primarily on international markets, and the other will concentrate on UK-based opportunities. In these roles, you will be responsible for providing administrative support to the Sports Agents, carrying out research, preparing presentations, and connecting with prospective brand partners - with the ultimate aim of establishing new partnerships for our Sports Property clients (teams, leagues, governing bodies, etc.). Assistants are an important part of the CAA structure, and it is hoped that the successful candidates will, in time, develop into Agents within the company.This is a fantastic opportunity to be part of a leading, fast-paced, successful, and international sports and entertainment agency. You will work alongside an experienced group of sports professionals, learn how the commercial sports industry operates, and make a direct contribution to CAA as well as its core clients. RESPONSIBILITIES TO INCLUDE • Uncovering, researching and contacting brands to generate new business leads.• General market research / analysis as required on: Clients, Industries, Brands, Contacts, Territories, Legislation.• Prospecting new and relevant business opportunities.• Creating preparation materials for new business meetings.• Creating new business pitch presentations.• Creating client meeting update presentations and reports.• General assistance to the team with ongoing projects for our broad client base.• Day-to-day support for the team, including diary management, travel arrangements, general administrative support. QUALIFICATIONS/REQUIREMENTS • General understanding of commercial sports industry and the nature of a talent agency.• Excellent verbal and written communication skills.• Excellent organisational skills.• Ability to prioritise a busy workload.• Ability to develop business relationships at all levels.• Interested in learning how CAA operates globally.• Previous experience in related fields is desirable.• Interest in or exposure to diverse cultures and global regions is preferred for the international role.• Languages in addition to English would be a plus.Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.Creative Artists Agency ("CAA") is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.Please inform CAA's Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Mar 14, 2026
Full time
Job Description THE AGENCY The six-time recipient of the award for "Best in Talent Representation and Management," presented by the Sports Business Journal, CAA Sports represents more than 3,000 of the world's best athletes in such sports as baseball, football, hockey, basketball, and soccer, in addition to coaches, on-air broadcasters, and sports personalities. Beyond traditional athlete representation, CAA Sports provides uniqueopportunities for clients off the field, in areas including entertainment, licensing, endorsements, speaking, philanthropy, publishing, and video games. CAA Sports also works in the areas of media rights, property sales and sponsorships, brand consulting, venue development and strategic advisory, and executive search, and received the award for "Best in Corporate Consulting" at the 2018 Sports BusinessAwards, and "Best in Property Consulting, Sales, and Client Service" in 2014, 2016, 2019, 2022, 2024, and 2025.CAA Sports is a division of leading entertainment and sports agency Creative Artists Agency (CAA). Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management and consumer product licensing, executive search, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. For more information about CAA Sports, visit . OVERVIEW The CAA London office is seeking two Assistants to join our Sports Property Sales team. While the core responsibilities are the same, one position will focus primarily on international markets, and the other will concentrate on UK-based opportunities. In these roles, you will be responsible for providing administrative support to the Sports Agents, carrying out research, preparing presentations, and connecting with prospective brand partners - with the ultimate aim of establishing new partnerships for our Sports Property clients (teams, leagues, governing bodies, etc.). Assistants are an important part of the CAA structure, and it is hoped that the successful candidates will, in time, develop into Agents within the company.This is a fantastic opportunity to be part of a leading, fast-paced, successful, and international sports and entertainment agency. You will work alongside an experienced group of sports professionals, learn how the commercial sports industry operates, and make a direct contribution to CAA as well as its core clients. RESPONSIBILITIES TO INCLUDE • Uncovering, researching and contacting brands to generate new business leads.• General market research / analysis as required on: Clients, Industries, Brands, Contacts, Territories, Legislation.• Prospecting new and relevant business opportunities.• Creating preparation materials for new business meetings.• Creating new business pitch presentations.• Creating client meeting update presentations and reports.• General assistance to the team with ongoing projects for our broad client base.• Day-to-day support for the team, including diary management, travel arrangements, general administrative support. QUALIFICATIONS/REQUIREMENTS • General understanding of commercial sports industry and the nature of a talent agency.• Excellent verbal and written communication skills.• Excellent organisational skills.• Ability to prioritise a busy workload.• Ability to develop business relationships at all levels.• Interested in learning how CAA operates globally.• Previous experience in related fields is desirable.• Interest in or exposure to diverse cultures and global regions is preferred for the international role.• Languages in addition to English would be a plus.Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.Creative Artists Agency ("CAA") is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.Please inform CAA's Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Associate Director - Private Client Tax London Top 10 Firm Senior role. Real influence. Proper advisory work. Excellent progression route (and they will recruit up!) This is not a box-ticking compliance role. This is an opportunity for an experienced Private Client tax professional to step into a visible, senior position within a Top 10 firm , advising HNWIs, families, trusts and owner-managed businesses - and having a genuine say in how the practice grows. What You'll Be Known For Being the go-to adviser for a portfolio of private clients Leading high-value advisory and planning work , not just reviewing returns Owning client relationships and shaping long-term strategy Setting standards, reviewing work, and developing people Working directly with Partners on complex matters and new opportunities Surrounding yourself with some leading Private Client tax professionals Making things better - processes, delivery, and client experience This Role Is For You If: You're technically strong but want more autonomy and influence You enjoy advisory work and client conversations, not just files and deadlines You want a senior role without constant sales pressure You care about quality, judgement, and clear advice You want to help build a team - not just manage one What You'll Bring CTA and/or ACA (or equivalent experience) Strong private client tax experience across compliance and advisory Confidence leading engagements and client relationships Experience reviewing work and developing junior staff Commercial mindset without being overly sales-driven Why this role? Senior visibility without Big 4 bureaucracy A Top 10 platform with high-quality, interesting clients A genuine blend of advisory, leadership, and client work Clear progression for someone operating at - or ready for - the next level Call Kevin on for more info or email As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Mar 14, 2026
Full time
Associate Director - Private Client Tax London Top 10 Firm Senior role. Real influence. Proper advisory work. Excellent progression route (and they will recruit up!) This is not a box-ticking compliance role. This is an opportunity for an experienced Private Client tax professional to step into a visible, senior position within a Top 10 firm , advising HNWIs, families, trusts and owner-managed businesses - and having a genuine say in how the practice grows. What You'll Be Known For Being the go-to adviser for a portfolio of private clients Leading high-value advisory and planning work , not just reviewing returns Owning client relationships and shaping long-term strategy Setting standards, reviewing work, and developing people Working directly with Partners on complex matters and new opportunities Surrounding yourself with some leading Private Client tax professionals Making things better - processes, delivery, and client experience This Role Is For You If: You're technically strong but want more autonomy and influence You enjoy advisory work and client conversations, not just files and deadlines You want a senior role without constant sales pressure You care about quality, judgement, and clear advice You want to help build a team - not just manage one What You'll Bring CTA and/or ACA (or equivalent experience) Strong private client tax experience across compliance and advisory Confidence leading engagements and client relationships Experience reviewing work and developing junior staff Commercial mindset without being overly sales-driven Why this role? Senior visibility without Big 4 bureaucracy A Top 10 platform with high-quality, interesting clients A genuine blend of advisory, leadership, and client work Clear progression for someone operating at - or ready for - the next level Call Kevin on for more info or email As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Mar 14, 2026
Full time
Posting Type: Hybrid Job Overview The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. As an EMEA Customer Success Manager you will develop trusted advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi threaded engagement between the customer and Relativity. Job Description and Requirements Your Role in Action Drive Customer Success Develop trusted advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Create Shared Value Understand the return on investment (ROI) your accounts expect to receive from their Relativity One subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved. Identify and record "Verified Outcomes" (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify upsell opportunities. Orchestrate Across Departments Project manage complex plans, such as onboarding new products across geographies. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi threaded engagements. Your Skills 4+ years of customer facing support in the Legal Data Intelligence industry. Expertise managing accounts in a customer facing role. Experience in the software technology sector. Ability to address tactical issues while maintaining a long term strategic vision. Excellent business writing and presentation skills. Strong team player with the ability to thrive in a collaborative environment. Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Benefit Highlights Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Two, week long company breaks per year Additional time off Long term incentive program Training investment program Flexible work arrangements Winter break (office closed from Christmas through New Year's Day) 401k matching Paid parental leave All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Suggested Skills Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery What Relativity Has to Offer Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects.
£25,000 basic salary, plus uncapped commission (OTE c.£45,000) Company car Full-time Door-to-door sales We get it sales can be tough. And knocking on doors in all weathers? Tougher still. But this role is more than just sales its about creating genuine human connections and introducing people to services that could transform their day-to-day lives. As a Field Sales Advisor, youll be the face of
Mar 14, 2026
Full time
£25,000 basic salary, plus uncapped commission (OTE c.£45,000) Company car Full-time Door-to-door sales We get it sales can be tough. And knocking on doors in all weathers? Tougher still. But this role is more than just sales its about creating genuine human connections and introducing people to services that could transform their day-to-day lives. As a Field Sales Advisor, youll be the face of
Please note that this role is based in the United Kingdom. To enable us to meet the statutory and regulatory obligations of the United Kingdom immigration system, you must have the appropriate immigration permission needed to work and reside in the United Kingdom for the duration of the employment. This role provides production consultancy across SPT's international unscripted formats, with a primary focus on studio-based gameshow formats. The role ensures creative quality, brand consistency, and strong delivery across global licensees, advising local producers on creative, technical, and budgetary matters while protecting core format elements and enabling local adaptation. A key focus of the role is supporting the global rollout and ongoing international production of the Wheel of Fortune franchise, working closely with US based stakeholders and international partners to ensure consistent execution and long term brand strength. Alongside this, the role supports other Sony owned and third party gameshow formats as required. Working in close partnership with the VP, the role supports international rollouts, complex production challenges, and format development. The role works alongside International Producers and Production Consultants within the International Production Consultancy team to ensure aligned and effective production delivery. What you'll do: Build and maintain deep knowledge of Sony's studio-based gameshow formats, including both in-house and third-party acquired titles. Oversee and support the global rollout and ongoing international production of the Wheel of Fortune franchise, alongside other Sony-owned and third-party studio gameshow formats. Work closely with US-based stakeholders and internal teams across Sales, Finance, Legal, Interactive, and Licensing to ensure production consultancy is aligned with creative, commercial, legal, and brand objectives. Support international rollouts of other SPT unscripted formats, travelling globally as a key production consultant to resolve complex creative, technical, operational, and budgetary challenges. Contribute to the development, refinement, and ongoing evolution of production bibles, studio specifications, and supporting materials, ensuring consistency, quality, and brand protection across markets. Evaluate localised productions against SPT production requirements and brand guidelines, advising on editorial, creative, and technical standards. Work on site with local production teams during international rollouts, providing hands on support to ensure smooth delivery in line with SPT production standards and brand expectations. Partner with Sales and other commercial teams, providing production expertise to support pitches, negotiations, and client relationships. Work collaboratively alongside International Producers and Production Consultants within the International Production Consultancy team, supporting delivery across priority titles and territories. Line manage and develop the Producer, International Formats role, ensuring clear objectives, performance management, and professional development. Attend key tapings and filming of Sony-owned and third party acquired productions to capture knowledge, identify best practices, and prepare formats for international rollout. Represent SPE alongside Sales at client meetings and major international trade shows (e.g. London Screenings, MIPCOM), strengthening new and existing licensee relationships. Maintain close, regular liaison with international broadcasters, production companies, and licensees, ensuring contractual obligations are met and opportunities for growth are maximised. What you have: Typically 12-15+ years' experience as an international production consultant, executive producer, senior producer, or director, with deep expertise in studio based gameshow and entertainment formats. Live studio or live transmission experience is desirable. International experience should extend beyond English speaking territories. Extensive background in multicamera studio environments, shiny floor formats, and large scale live or recorded productions, with proven experience managing production teams through to final delivery. Proven track record delivering high profile international gameshow and entertainment productions, balancing creative quality, technical complexity, budget control, and brand integrity. Demonstrated experience in the development of new entertainment formats and the reboot or refresh of existing formats, with an understanding of the end to end development process, including testing and piloting. Strong editorial judgement, with a solid understanding of compliance, duty of care, and international broadcast regulations. Well regarded within the international television industry, with strong networks across broadcasters, producers, studios, and markets worldwide. Ability to act as a key escalation point for complex creative, production, technical, and budgetary issues. Experienced in working effectively with on screen talent, production teams, creatives, and large studio crews. Strong negotiation and relationship management skills, with the ability to build immediate credibility with senior stakeholders. Experienced in representing formats and production expertise at major international markets, trade shows, and client facing events. Proven people manager with experience supporting and developing high performing, internationally focused production teams. Commercially astute, with a strong understanding of international studio production standards, cost models, and budgeting. Extensive industry experience required; a relevant degree is advantageous but not essential. Proficiency in one or more foreign languages is desirable. Strong proficiency in Microsoft Office suite and standard production tools. Extensive knowledge of international studio production budgeting, reporting, and technical workflows, including multicamera direction, lighting, sound, graphics, and studio or OB infrastructure. How we take care of you: Competitive salary, with annual bonus eligibility. A choice of comprehensive health plan options that fit your lifestyle, including private medical insurance. Rest and recharge during a week off during the winter holidays, in addition to the 25 days of paid annual leave. Participate in extensive learning & development opportunities at all levels, including curated instructor led classes and high impact online resources. Build your community by joining our Employee Business Resource Groups, and/or Sony Pictures Action - our racial equity and inclusion strategy. Access to an employee online store filled with a variety of discounted Sony products. Watch the newest movies and TV shows at our exclusive employee screenings at work. Entitlement to apply for an interest free season ticket loan. Automatic enrolment in the Company's Pension Plan. Free counselling and advisory service. You will be automatically enrolled in the Company's Life Insurance and Group Income Protection Plans, subject to any applicable service requirements. The opportunity to attend various social events in our state of the art offices in Paddington. In addition to the above, we have a range of other optional discounted benefits that are reviewed regularly (e.g., gym memberships, travel insurance, activity passes, car leasing, experience days and many more!) If you require any reasonable adjustments with any part of the recruitment process, including the application or interview process, please contact us at . Please put Reasonable Adjustment Request in the subject line of the email. Sony Pictures does not allow audio recording, video recording or use of AI note taking tools during interviews. Candidates requiring these tools as an accommodation during an interview should submit a reasonable adjustment request at the point they are invited to interview. Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to their race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).
Mar 14, 2026
Full time
Please note that this role is based in the United Kingdom. To enable us to meet the statutory and regulatory obligations of the United Kingdom immigration system, you must have the appropriate immigration permission needed to work and reside in the United Kingdom for the duration of the employment. This role provides production consultancy across SPT's international unscripted formats, with a primary focus on studio-based gameshow formats. The role ensures creative quality, brand consistency, and strong delivery across global licensees, advising local producers on creative, technical, and budgetary matters while protecting core format elements and enabling local adaptation. A key focus of the role is supporting the global rollout and ongoing international production of the Wheel of Fortune franchise, working closely with US based stakeholders and international partners to ensure consistent execution and long term brand strength. Alongside this, the role supports other Sony owned and third party gameshow formats as required. Working in close partnership with the VP, the role supports international rollouts, complex production challenges, and format development. The role works alongside International Producers and Production Consultants within the International Production Consultancy team to ensure aligned and effective production delivery. What you'll do: Build and maintain deep knowledge of Sony's studio-based gameshow formats, including both in-house and third-party acquired titles. Oversee and support the global rollout and ongoing international production of the Wheel of Fortune franchise, alongside other Sony-owned and third-party studio gameshow formats. Work closely with US-based stakeholders and internal teams across Sales, Finance, Legal, Interactive, and Licensing to ensure production consultancy is aligned with creative, commercial, legal, and brand objectives. Support international rollouts of other SPT unscripted formats, travelling globally as a key production consultant to resolve complex creative, technical, operational, and budgetary challenges. Contribute to the development, refinement, and ongoing evolution of production bibles, studio specifications, and supporting materials, ensuring consistency, quality, and brand protection across markets. Evaluate localised productions against SPT production requirements and brand guidelines, advising on editorial, creative, and technical standards. Work on site with local production teams during international rollouts, providing hands on support to ensure smooth delivery in line with SPT production standards and brand expectations. Partner with Sales and other commercial teams, providing production expertise to support pitches, negotiations, and client relationships. Work collaboratively alongside International Producers and Production Consultants within the International Production Consultancy team, supporting delivery across priority titles and territories. Line manage and develop the Producer, International Formats role, ensuring clear objectives, performance management, and professional development. Attend key tapings and filming of Sony-owned and third party acquired productions to capture knowledge, identify best practices, and prepare formats for international rollout. Represent SPE alongside Sales at client meetings and major international trade shows (e.g. London Screenings, MIPCOM), strengthening new and existing licensee relationships. Maintain close, regular liaison with international broadcasters, production companies, and licensees, ensuring contractual obligations are met and opportunities for growth are maximised. What you have: Typically 12-15+ years' experience as an international production consultant, executive producer, senior producer, or director, with deep expertise in studio based gameshow and entertainment formats. Live studio or live transmission experience is desirable. International experience should extend beyond English speaking territories. Extensive background in multicamera studio environments, shiny floor formats, and large scale live or recorded productions, with proven experience managing production teams through to final delivery. Proven track record delivering high profile international gameshow and entertainment productions, balancing creative quality, technical complexity, budget control, and brand integrity. Demonstrated experience in the development of new entertainment formats and the reboot or refresh of existing formats, with an understanding of the end to end development process, including testing and piloting. Strong editorial judgement, with a solid understanding of compliance, duty of care, and international broadcast regulations. Well regarded within the international television industry, with strong networks across broadcasters, producers, studios, and markets worldwide. Ability to act as a key escalation point for complex creative, production, technical, and budgetary issues. Experienced in working effectively with on screen talent, production teams, creatives, and large studio crews. Strong negotiation and relationship management skills, with the ability to build immediate credibility with senior stakeholders. Experienced in representing formats and production expertise at major international markets, trade shows, and client facing events. Proven people manager with experience supporting and developing high performing, internationally focused production teams. Commercially astute, with a strong understanding of international studio production standards, cost models, and budgeting. Extensive industry experience required; a relevant degree is advantageous but not essential. Proficiency in one or more foreign languages is desirable. Strong proficiency in Microsoft Office suite and standard production tools. Extensive knowledge of international studio production budgeting, reporting, and technical workflows, including multicamera direction, lighting, sound, graphics, and studio or OB infrastructure. How we take care of you: Competitive salary, with annual bonus eligibility. A choice of comprehensive health plan options that fit your lifestyle, including private medical insurance. Rest and recharge during a week off during the winter holidays, in addition to the 25 days of paid annual leave. Participate in extensive learning & development opportunities at all levels, including curated instructor led classes and high impact online resources. Build your community by joining our Employee Business Resource Groups, and/or Sony Pictures Action - our racial equity and inclusion strategy. Access to an employee online store filled with a variety of discounted Sony products. Watch the newest movies and TV shows at our exclusive employee screenings at work. Entitlement to apply for an interest free season ticket loan. Automatic enrolment in the Company's Pension Plan. Free counselling and advisory service. You will be automatically enrolled in the Company's Life Insurance and Group Income Protection Plans, subject to any applicable service requirements. The opportunity to attend various social events in our state of the art offices in Paddington. In addition to the above, we have a range of other optional discounted benefits that are reviewed regularly (e.g., gym memberships, travel insurance, activity passes, car leasing, experience days and many more!) If you require any reasonable adjustments with any part of the recruitment process, including the application or interview process, please contact us at . Please put Reasonable Adjustment Request in the subject line of the email. Sony Pictures does not allow audio recording, video recording or use of AI note taking tools during interviews. Candidates requiring these tools as an accommodation during an interview should submit a reasonable adjustment request at the point they are invited to interview. Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to their race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).
The Bukola Group is an executive search and talent advisory consultancy partnering with forward thinking organisations across the UK. As a trusted search partner, we support clients navigating complex, fast moving environments by securing exceptional senior talent. We focus on leadership appointments that shape culture, sharpen strategy, and elevate operational performance. Our work is guided by discretion, insight, and a commitment to delivering standout leadership talent. Business Development Director Department: Business Development Reporting to: Head of Sales Location: Remote, with periodic travel to Head Office, UK Employment Type: Full Time A market leading organisation within the Soft FM sector is seeking an accomplished Business Development Director to play a pivotal role in shaping and delivering its national growth strategy. Operating at pace and scale, the business is recognised for challenging traditional FM delivery models and introducing innovative, technology enabled service solutions to a diverse client base. This senior leadership position is critical to the organisation's expansion plans. You will be responsible for originating, developing, and converting major new business opportunities, while representing the company at executive level across industry, client, and partner networks. You will act as a strategic adviser to both the internal leadership team and external stakeholders, bringing commercial insight, market intelligence, and a strong command of complex solution selling. The ideal candidate will demonstrate exceptional gravitas, commercial acumen, and the ability to influence and build credibility with senior decision makers across the UK. Key Responsibilities Drive the growth agenda by securing high value, strategically aligned contracts through a sophisticated consultative sales approach. Build and maintain an influential network within priority sectors, representing the organisation with authority and professionalism. Lead the identification, shaping, and pursuit of national opportunities, developing propositions that are commercially robust and aligned with client needs. Own and direct the full sales cycle, from market engagement and bid strategy through to negotiation and successful close. Serve as a senior brand ambassador, raising the organisation's profile and positioning it as a leading FM partner of choice. Work closely with bid, estimating, and operations leaders to develop compelling, innovative solutions and ensure excellence in tender submissions and client presentations. Oversee the strategic handover of secured contracts into Operations to ensure a seamless mobilisation and strong client experience. Uphold high standards of data integrity and pipeline discipline within the CRM system. Skills & Experience Extensive experience in senior business development roles, ideally within FM or outsourced services. Demonstrated success in securing major, multi site or national contracts through complex solution selling. Strong commercial insight and the confidence to challenge, influence, and advise at Executive and C suite level. Proven track record of leading tender strategies, negotiations, and high stakes client engagements. Deep understanding of market dynamics, competitive positioning, and strategic account development. Exceptional networking skills with the ability to build relationships at senior levels across targeted sectors. Ambitious, self driven, and able to operate with autonomy while contributing to wider business strategy.
Mar 14, 2026
Full time
The Bukola Group is an executive search and talent advisory consultancy partnering with forward thinking organisations across the UK. As a trusted search partner, we support clients navigating complex, fast moving environments by securing exceptional senior talent. We focus on leadership appointments that shape culture, sharpen strategy, and elevate operational performance. Our work is guided by discretion, insight, and a commitment to delivering standout leadership talent. Business Development Director Department: Business Development Reporting to: Head of Sales Location: Remote, with periodic travel to Head Office, UK Employment Type: Full Time A market leading organisation within the Soft FM sector is seeking an accomplished Business Development Director to play a pivotal role in shaping and delivering its national growth strategy. Operating at pace and scale, the business is recognised for challenging traditional FM delivery models and introducing innovative, technology enabled service solutions to a diverse client base. This senior leadership position is critical to the organisation's expansion plans. You will be responsible for originating, developing, and converting major new business opportunities, while representing the company at executive level across industry, client, and partner networks. You will act as a strategic adviser to both the internal leadership team and external stakeholders, bringing commercial insight, market intelligence, and a strong command of complex solution selling. The ideal candidate will demonstrate exceptional gravitas, commercial acumen, and the ability to influence and build credibility with senior decision makers across the UK. Key Responsibilities Drive the growth agenda by securing high value, strategically aligned contracts through a sophisticated consultative sales approach. Build and maintain an influential network within priority sectors, representing the organisation with authority and professionalism. Lead the identification, shaping, and pursuit of national opportunities, developing propositions that are commercially robust and aligned with client needs. Own and direct the full sales cycle, from market engagement and bid strategy through to negotiation and successful close. Serve as a senior brand ambassador, raising the organisation's profile and positioning it as a leading FM partner of choice. Work closely with bid, estimating, and operations leaders to develop compelling, innovative solutions and ensure excellence in tender submissions and client presentations. Oversee the strategic handover of secured contracts into Operations to ensure a seamless mobilisation and strong client experience. Uphold high standards of data integrity and pipeline discipline within the CRM system. Skills & Experience Extensive experience in senior business development roles, ideally within FM or outsourced services. Demonstrated success in securing major, multi site or national contracts through complex solution selling. Strong commercial insight and the confidence to challenge, influence, and advise at Executive and C suite level. Proven track record of leading tender strategies, negotiations, and high stakes client engagements. Deep understanding of market dynamics, competitive positioning, and strategic account development. Exceptional networking skills with the ability to build relationships at senior levels across targeted sectors. Ambitious, self driven, and able to operate with autonomy while contributing to wider business strategy.
£25,000 basic salary, plus uncapped commission (OTE c.£45,000) Company car Full-time Door-to-door sales We get it sales can be tough. And knocking on doors in all weathers? Tougher still. But this role is more than just sales its about creating genuine human connections and introducing people to services that could transform their day-to-day lives. As a Field Sales Advisor, youll be the face of
Mar 14, 2026
Full time
£25,000 basic salary, plus uncapped commission (OTE c.£45,000) Company car Full-time Door-to-door sales We get it sales can be tough. And knocking on doors in all weathers? Tougher still. But this role is more than just sales its about creating genuine human connections and introducing people to services that could transform their day-to-day lives. As a Field Sales Advisor, youll be the face of
Customer Service Advisor Talke Salary: £25,400 + performance bonus (after 6 months) Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK. With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression. Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you. About the Company Our client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care. They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment. Key Responsibilities Handling a high volume of incoming customer calls Responding to customer queries via telephone and email Resolving customer issues efficiently and professionally Managing and resolving complaints with empathy and understanding Liaising with external contractors to arrange resolutions Promoting the benefits of the company s services to customers Supporting with contract renewals and customer retention Maintaining accurate customer records using the in-house system Skills and Experience Previous experience dealing with customers on the telephone Excellent communication and listening skills Ability to manage difficult calls and complaints professionally Passion for providing excellent customer service Strong problem-solving skills Ability to work in a fast-paced environment Good PC and system skills Team player with a positive attitude Ability to remain calm under pressure Due to the location, own transport is preferred Working Hours Week 1: 8:00am 4:30pm Week 2: 9:00am 5:30pm Week 3: 10:30am 7:00pm 1 in 3 Saturdays per month (9:00am 5:00pm) with a day off in lieu Package and Benefits £25,400 salary plus performance bonus after 6 months 20 days holiday plus Bank Holidays Onsite parking Ongoing training and development Excellent career progression opportunities Recreational breakout areas Company events and team days Employee recognition awards Supportive and friendly working environment If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from you Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR TALKE £25,400 plus performance bonus
Mar 14, 2026
Full time
Customer Service Advisor Talke Salary: £25,400 + performance bonus (after 6 months) Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK. With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression. Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you. About the Company Our client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care. They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment. Key Responsibilities Handling a high volume of incoming customer calls Responding to customer queries via telephone and email Resolving customer issues efficiently and professionally Managing and resolving complaints with empathy and understanding Liaising with external contractors to arrange resolutions Promoting the benefits of the company s services to customers Supporting with contract renewals and customer retention Maintaining accurate customer records using the in-house system Skills and Experience Previous experience dealing with customers on the telephone Excellent communication and listening skills Ability to manage difficult calls and complaints professionally Passion for providing excellent customer service Strong problem-solving skills Ability to work in a fast-paced environment Good PC and system skills Team player with a positive attitude Ability to remain calm under pressure Due to the location, own transport is preferred Working Hours Week 1: 8:00am 4:30pm Week 2: 9:00am 5:30pm Week 3: 10:30am 7:00pm 1 in 3 Saturdays per month (9:00am 5:00pm) with a day off in lieu Package and Benefits £25,400 salary plus performance bonus after 6 months 20 days holiday plus Bank Holidays Onsite parking Ongoing training and development Excellent career progression opportunities Recreational breakout areas Company events and team days Employee recognition awards Supportive and friendly working environment If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from you Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR TALKE £25,400 plus performance bonus
A financial services firm in the United Kingdom is seeking a professional to manage a portfolio of high-net-worth clients, providing holistic financial advice throughout significant life events. The successful candidate will conduct in-depth reviews, helping customers navigate their financial needs while delivering tailored wealth management services. Strong communication skills and the ability to assess risks and opportunities are essential to succeed in this role.
Mar 14, 2026
Full time
A financial services firm in the United Kingdom is seeking a professional to manage a portfolio of high-net-worth clients, providing holistic financial advice throughout significant life events. The successful candidate will conduct in-depth reviews, helping customers navigate their financial needs while delivering tailored wealth management services. Strong communication skills and the ability to assess risks and opportunities are essential to succeed in this role.
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at The Product Flexera One simplifies your hybrid IT by providing a comprehensive view of your technology landscape, from on-premises to SaaS to the cloud. Our solutions can optimize your technology investments, reduce costs, and mitigate risks, ultimately freeing up resources for innovation. We also offer insights into software, SaaS, and cloud-product usage to facilitate vendor negotiations and renewals with companies like Microsoft and Oracle. By incorporating hybrid ITAM and FinOps disciplines, you can strategize to lower costs with service providers such as AWS, Google, Salesforce, Workday, and ServiceNow. The Role The Partner Customer Success Manager (PCSM) will work with key strategic partners to enable, mentor, and scale best in class customer success for Flexera solutions. This role builds the partner capability to help end customers realize measurable value and ensures early risk signals are identified and acted upon across the customer lifecycle. The PCSM designs a partner learning pathway, tracks certification progress, and provides hands on guidance to drive adoption of Flexera's best practice success framework in the channel. The role will need local and international travel to meet with partners as/where required. Where this role adds value: Renewal Support: Building and tracking a 12-month rolling plan for key renewals to increase retention rates and expansion possibility. Partner Enablement Program: Design a role based partner learning pathway; curate content, and drive certification through the Learning Center and Partner Hub. Governance & Workshops: Host interactive workshops, QBRs/PBRs, and governance forums to standardize partner motions and raise the bar on customer experience. Responsibilities: Working alongside stakeholders from the Alliances and Enablement organisation, design & launch a partner Customer Success learning pathway, mapping competencies by role and aligning to certification standards; maintain curricula in the Flexera Learning Center and Partner Hub. Track certifications and capabilities across partner teams; create dashboards and cadence for certification coverage and tracking. Operationalize best practices for value realization: success planning, adoption plays, outcome verification, and regular executive reviews; coach partners to run customer outcome workshops confidently. Risk signal management: Define standardized health metrics, usage signals, and qualitative risk indicators; build playbooks for early intervention and escalation paths with Alliances and Customer Success. Partner governance: Run QBR/PBR cycles, track actions, and ensure partners meet program quality bars; facilitate bi directional feedback to Flexera product, support, and success functions. Enablement delivery: Create and deliver workshops (in person/virtual), and office hours, to proactively guide partners on Flexera Customer Success best practices. Cross functional coordination: Collaborate with Alliances, Sales, Support, Solutions Enablement, and CS leadership to align partner motions with GTM teams. As part of building and tracking a 12-month rolling plan for key renewals, assist partners with the identification of expansion opportunities (upsell and cross-sell) for Sales to develop. Qualifications and Experience : Channel fluency: Solid experience with SI/MSP/VAR ecosystems and how partner motions deliver customer outcomes. Customer success craft: Success planning, QBR/EBR facilitation, value realization, risk detection, and playbook execution. Consultative leadership: Trusted advisor communication from technical to executive levels; strong program management and stakeholder alignment. Proactive, self starter: Bias to action, ownership of outcomes, and comfort operating in a build and scale environment. Previous experience in IT Asset Management (ITAM), Software Asset Management (SAM), FinOps or SaaS Management would be highly desirable. is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing .
Mar 14, 2026
Full time
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at The Product Flexera One simplifies your hybrid IT by providing a comprehensive view of your technology landscape, from on-premises to SaaS to the cloud. Our solutions can optimize your technology investments, reduce costs, and mitigate risks, ultimately freeing up resources for innovation. We also offer insights into software, SaaS, and cloud-product usage to facilitate vendor negotiations and renewals with companies like Microsoft and Oracle. By incorporating hybrid ITAM and FinOps disciplines, you can strategize to lower costs with service providers such as AWS, Google, Salesforce, Workday, and ServiceNow. The Role The Partner Customer Success Manager (PCSM) will work with key strategic partners to enable, mentor, and scale best in class customer success for Flexera solutions. This role builds the partner capability to help end customers realize measurable value and ensures early risk signals are identified and acted upon across the customer lifecycle. The PCSM designs a partner learning pathway, tracks certification progress, and provides hands on guidance to drive adoption of Flexera's best practice success framework in the channel. The role will need local and international travel to meet with partners as/where required. Where this role adds value: Renewal Support: Building and tracking a 12-month rolling plan for key renewals to increase retention rates and expansion possibility. Partner Enablement Program: Design a role based partner learning pathway; curate content, and drive certification through the Learning Center and Partner Hub. Governance & Workshops: Host interactive workshops, QBRs/PBRs, and governance forums to standardize partner motions and raise the bar on customer experience. Responsibilities: Working alongside stakeholders from the Alliances and Enablement organisation, design & launch a partner Customer Success learning pathway, mapping competencies by role and aligning to certification standards; maintain curricula in the Flexera Learning Center and Partner Hub. Track certifications and capabilities across partner teams; create dashboards and cadence for certification coverage and tracking. Operationalize best practices for value realization: success planning, adoption plays, outcome verification, and regular executive reviews; coach partners to run customer outcome workshops confidently. Risk signal management: Define standardized health metrics, usage signals, and qualitative risk indicators; build playbooks for early intervention and escalation paths with Alliances and Customer Success. Partner governance: Run QBR/PBR cycles, track actions, and ensure partners meet program quality bars; facilitate bi directional feedback to Flexera product, support, and success functions. Enablement delivery: Create and deliver workshops (in person/virtual), and office hours, to proactively guide partners on Flexera Customer Success best practices. Cross functional coordination: Collaborate with Alliances, Sales, Support, Solutions Enablement, and CS leadership to align partner motions with GTM teams. As part of building and tracking a 12-month rolling plan for key renewals, assist partners with the identification of expansion opportunities (upsell and cross-sell) for Sales to develop. Qualifications and Experience : Channel fluency: Solid experience with SI/MSP/VAR ecosystems and how partner motions deliver customer outcomes. Customer success craft: Success planning, QBR/EBR facilitation, value realization, risk detection, and playbook execution. Consultative leadership: Trusted advisor communication from technical to executive levels; strong program management and stakeholder alignment. Proactive, self starter: Bias to action, ownership of outcomes, and comfort operating in a build and scale environment. Previous experience in IT Asset Management (ITAM), Software Asset Management (SAM), FinOps or SaaS Management would be highly desirable. is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing .
Howdens are looking for a Governance and Compliance Lead to take ownership of the stability and strategic direction of the organisations Governance and Compliance applications. Acting as the primary point of accountability, the Governance and Compliance Lead bridges business needs and technology delivery, overseeing application life cycle management and continuous improvement to maximise system value and performance. Based from our office in Raunds, Northamptonshire you will work onsite 4 days per week with one from home. What you will be doing - Lead, coach and develop the Governance and Compliance team, clarifying priorities, roles and performance expectations. Build a culture of accountability, collaboration and continuous improvement. Manage workload planning, skills development and resource capacity. - Act as the subject matter expert for governance and compliance systems, including SAP GRC (Access Controls, Emergency Access Management, Process Controls), Evotix Assure SHE platform, ESG systems and internally built systems to support Product Safety Campaigns. - Take accountability for the end-to-end health, performance and availability of governance and compliance systems, ensuring applications are stable, scalable, secure and for business purpose. - Maintain a strong understanding of system capabilities and limitations, monitoring emerging technologies, market trends, and best practices to inform system strategy and innovation opportunities. - Partner with business stakeholders to provide trusted support and advisory input on application capabilities and constraints. Understand business priorities and manage demand, enhancements and backlog of changes. - Minimise business disruption consistently, particularly when implementing changes. What we need from you - 5+years of SAP GRC experience in configuration, administration, workflow and ruleset customisation - Strong knowledge of SAP GRC modules ARA, ARM, EAM and Process Controls - Excellent understanding of Segregation of Duties and risk remediation - Experience with SAP ECC, SAP Fiori and associated modules (FI,MM,SD etc) - Strong knowledge of SAP security & authorisations tables in ECC and GRC - Experience in vendor and third-party relationship management - Excellent communication skills, self-motivated and exhibits a proactive approach to work - Strong leadership skills with the ability to set clear direction, inspire and motivate others - Able to lead design, implementation and the on-going management of SAP GRC, EHSQ and ESG platforms - Experience supporting Internal and External Audits, including issue remediation and documentation - Experience in ESG and EHSQ Management Systems would be advantageous as would a Degree in Computer Science, IT, or related field; relevant certifications in SAP GRC What we can offer you - Competitive salary and annual company bonus - Company car or car allowance - Private medical insurance - Excellent pension scheme (company contribution of up to 12%) - 25 days holiday + bank holidays with the option to buy additional days - Subsidised lunch at our onsite restaurant - Staff Discount - Employee Assistance Programme - Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For.
Mar 14, 2026
Full time
Howdens are looking for a Governance and Compliance Lead to take ownership of the stability and strategic direction of the organisations Governance and Compliance applications. Acting as the primary point of accountability, the Governance and Compliance Lead bridges business needs and technology delivery, overseeing application life cycle management and continuous improvement to maximise system value and performance. Based from our office in Raunds, Northamptonshire you will work onsite 4 days per week with one from home. What you will be doing - Lead, coach and develop the Governance and Compliance team, clarifying priorities, roles and performance expectations. Build a culture of accountability, collaboration and continuous improvement. Manage workload planning, skills development and resource capacity. - Act as the subject matter expert for governance and compliance systems, including SAP GRC (Access Controls, Emergency Access Management, Process Controls), Evotix Assure SHE platform, ESG systems and internally built systems to support Product Safety Campaigns. - Take accountability for the end-to-end health, performance and availability of governance and compliance systems, ensuring applications are stable, scalable, secure and for business purpose. - Maintain a strong understanding of system capabilities and limitations, monitoring emerging technologies, market trends, and best practices to inform system strategy and innovation opportunities. - Partner with business stakeholders to provide trusted support and advisory input on application capabilities and constraints. Understand business priorities and manage demand, enhancements and backlog of changes. - Minimise business disruption consistently, particularly when implementing changes. What we need from you - 5+years of SAP GRC experience in configuration, administration, workflow and ruleset customisation - Strong knowledge of SAP GRC modules ARA, ARM, EAM and Process Controls - Excellent understanding of Segregation of Duties and risk remediation - Experience with SAP ECC, SAP Fiori and associated modules (FI,MM,SD etc) - Strong knowledge of SAP security & authorisations tables in ECC and GRC - Experience in vendor and third-party relationship management - Excellent communication skills, self-motivated and exhibits a proactive approach to work - Strong leadership skills with the ability to set clear direction, inspire and motivate others - Able to lead design, implementation and the on-going management of SAP GRC, EHSQ and ESG platforms - Experience supporting Internal and External Audits, including issue remediation and documentation - Experience in ESG and EHSQ Management Systems would be advantageous as would a Degree in Computer Science, IT, or related field; relevant certifications in SAP GRC What we can offer you - Competitive salary and annual company bonus - Company car or car allowance - Private medical insurance - Excellent pension scheme (company contribution of up to 12%) - 25 days holiday + bank holidays with the option to buy additional days - Subsidised lunch at our onsite restaurant - Staff Discount - Employee Assistance Programme - Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For.
Job Title: Communications Advisor Location: Warton (Hybrid Working) Rate: £47.51 per hour Contract: 12 Month Contract About the Role Morson are proud to be recruiting on behalf of a leading global aerospace and defence company to join the Internal Communications team in Warton click apply for full job details
Mar 13, 2026
Contractor
Job Title: Communications Advisor Location: Warton (Hybrid Working) Rate: £47.51 per hour Contract: 12 Month Contract About the Role Morson are proud to be recruiting on behalf of a leading global aerospace and defence company to join the Internal Communications team in Warton click apply for full job details
Customer Experience and Sales Advisor About Simple Lighting Simple Lighting is one of the UK s leading online LED lighting retailers. Established in 2009, we supply over 1,000 premium LED products to homeowners, Electricians, contractors, and commercial clients across the country. With 13,000+ five- star reviews and a reputation built on quality and expertise, we re a trusted name in the industry. We re a close-knit, fast-moving team based on Merseyside and we re growing. This is a brilliant opportunity to join a business where your contribution genuinely matters. The Role As our Customer Experience and Sales Advisor, you ll be the voice of Simple Lighting the first point of contact for customers buying everything from a single LED bulb to a full commercial lighting installation. You ll handle inbound calls and emails, guide customers to the right products, and make sure every interaction leaves a positive impression. No two days are the same. One minute you re helping a homeowner choose the right downlight, the next you re advising a contractor on a 200-fitting commercial project. Product knowledge, clear communication, and a proactive attitude are essential but full training is provided, and we ll support your development every step of the way. What You ll Be Doing: Handling inbound customer calls and emails promptly and professionally providing friendly, knowledgeable support on orders, deliveries, and returns. When required, making outbound calls to current and new customers in an attempt to upsell or introduce our businesses products. Converting sales enquiries into orders understanding what the customer needs and recommending the right LED lighting solution for their project. Building genuine product expertise across our 1,000+ range so you can answer technical questions with confidence. Troubleshooting technical queries compatibility, installation, wattage, colour temperature, beam angles and escalating where needed. Keeping our e-commerce and CRM systems (Magento 2) accurate and up to date order records, customer details, and stock queries. Liaising with the warehouse team to track and resolve order fulfilment issues quickly. Proactively identifying opportunities to upsell or cross-sell complementary products where it genuinely benefits the customer. Processing customer returns and warranty claims, coordinating with the warehouse to inspect goods and resolve issues fairly. Supporting the wider office team during busy periods this is a small team and everyone chips in. About You We re looking for someone who genuinely enjoys helping people and takes pride in doing things properly. You don t need to be an Electrician, but you do need to be curious, driven, and a great communicator. Essential: Previous experience in a customer service, sales, or retail role. Excellent verbal and written communication clear, friendly, and professional. Confident using computers and quick to pick up new systems. Strong attention to detail and ability to manage multiple enquiries at once. A genuine interest in helping customers find the right solution not just closing a sale. Reliable, punctual, and consistent the kind of person the team can count on. Desirable: Experience in lighting, electrical, construction, or home improvement sectors. Familiarity with e-commerce platforms or order management systems (Magento, Shopify, or similar). Experience in a B2B or trade-facing environment. Any background in technical product support or specification queries. What We Offer: £28,255 annual salary, paid monthly. Structured pay progression clear pathways to increase your earnings based on skills, training, and performance. Generous staff discount across our full LED lighting range. Free on-site parking. A supportive, friendly team where you re genuinely valued not just a number. Full product and systems training from day one no lighting knowledge required to start. Real career progression as the business continues to grow. Modern, well-equipped workplace (currently Birkenhead, relocating to Bromborough later this year). How to Apply Ready to join the team Send your CV. We review applications on a rolling basis, so don t wait around apply today. Simple Lighting Ltd is an equal opportunities employer. We welcome applications from all backgrounds.
Mar 13, 2026
Full time
Customer Experience and Sales Advisor About Simple Lighting Simple Lighting is one of the UK s leading online LED lighting retailers. Established in 2009, we supply over 1,000 premium LED products to homeowners, Electricians, contractors, and commercial clients across the country. With 13,000+ five- star reviews and a reputation built on quality and expertise, we re a trusted name in the industry. We re a close-knit, fast-moving team based on Merseyside and we re growing. This is a brilliant opportunity to join a business where your contribution genuinely matters. The Role As our Customer Experience and Sales Advisor, you ll be the voice of Simple Lighting the first point of contact for customers buying everything from a single LED bulb to a full commercial lighting installation. You ll handle inbound calls and emails, guide customers to the right products, and make sure every interaction leaves a positive impression. No two days are the same. One minute you re helping a homeowner choose the right downlight, the next you re advising a contractor on a 200-fitting commercial project. Product knowledge, clear communication, and a proactive attitude are essential but full training is provided, and we ll support your development every step of the way. What You ll Be Doing: Handling inbound customer calls and emails promptly and professionally providing friendly, knowledgeable support on orders, deliveries, and returns. When required, making outbound calls to current and new customers in an attempt to upsell or introduce our businesses products. Converting sales enquiries into orders understanding what the customer needs and recommending the right LED lighting solution for their project. Building genuine product expertise across our 1,000+ range so you can answer technical questions with confidence. Troubleshooting technical queries compatibility, installation, wattage, colour temperature, beam angles and escalating where needed. Keeping our e-commerce and CRM systems (Magento 2) accurate and up to date order records, customer details, and stock queries. Liaising with the warehouse team to track and resolve order fulfilment issues quickly. Proactively identifying opportunities to upsell or cross-sell complementary products where it genuinely benefits the customer. Processing customer returns and warranty claims, coordinating with the warehouse to inspect goods and resolve issues fairly. Supporting the wider office team during busy periods this is a small team and everyone chips in. About You We re looking for someone who genuinely enjoys helping people and takes pride in doing things properly. You don t need to be an Electrician, but you do need to be curious, driven, and a great communicator. Essential: Previous experience in a customer service, sales, or retail role. Excellent verbal and written communication clear, friendly, and professional. Confident using computers and quick to pick up new systems. Strong attention to detail and ability to manage multiple enquiries at once. A genuine interest in helping customers find the right solution not just closing a sale. Reliable, punctual, and consistent the kind of person the team can count on. Desirable: Experience in lighting, electrical, construction, or home improvement sectors. Familiarity with e-commerce platforms or order management systems (Magento, Shopify, or similar). Experience in a B2B or trade-facing environment. Any background in technical product support or specification queries. What We Offer: £28,255 annual salary, paid monthly. Structured pay progression clear pathways to increase your earnings based on skills, training, and performance. Generous staff discount across our full LED lighting range. Free on-site parking. A supportive, friendly team where you re genuinely valued not just a number. Full product and systems training from day one no lighting knowledge required to start. Real career progression as the business continues to grow. Modern, well-equipped workplace (currently Birkenhead, relocating to Bromborough later this year). How to Apply Ready to join the team Send your CV. We review applications on a rolling basis, so don t wait around apply today. Simple Lighting Ltd is an equal opportunities employer. We welcome applications from all backgrounds.
