Senior Recruitment Officer (Attraction and Selection) As a key member of our Operations team, you will lead the recruitment of high calibre tutors for our programmes, managing a high volume of applications and overseeing a small team of screeners and assessors. You'll play an active role in guiding candidates through the selection process, motivating applicants to complete their journey and providing support and coaching to help them succeed. You will manage a diverse pipeline of UK based students and graduates, working closely with the Head of Recruitment and key stakeholders to drive engagement, meet recruitment targets, and deliver on KPIs aligned with our overall strategy. Location: London or Birmingham based with remote working. For staff based in London, there are 2 core days per week at our London Office. For staff outside of London, there is more flexibility (with all staff expected to travel to the office at least once per month). Hours: Full time (37.5 hours per week - Monday to Friday) although we will consider applications for 0.8 FTE. We can discuss flexible working patterns, e.g., school hours, as needed. Salary: London salary £33,000 per annum, (including £2k London weighting) Contract: Permanent Contract Proposed Start date: ASAP depending on candidates' availability 36 days of annual leave (including bank holidays). Flexible working options (hybrid & remote available). Professional development and training opportunities. Termly in person team development days in our London office. Be part of a growing, mission driven organisation making a real impact. Suitable candidates will be contacted after the closing date. The first round interviews will be held online w/c 10th June, followed by a second in person interview w/c 18th June (London). Use of AI in application: We recognise that AI can be a useful tool when drafting your job application. But when misused, it can make your application generic and lack individuality, meaning your application won't stand out. If you do use AI, please make sure you use it wisely, and ensure that the final application reflects your unique personal experience, accomplishments, and skills. As the Senior Recruitment Officer, you will lead efforts to attract and recruit high quality Tutors and Lead Tutors to deliver Get Further's programmes. You will be responsible for maintaining a recruitment and selection process that is fair, inclusive, and free from bias ensuring we reach and engage diverse, talented individuals to support the young people we serve. To achieve this, it is likely that you will: Work to achieve the recruitment targets to support programme delivery: Work with the Head of Recruitment to set subject and region specific targets for tutor recruitment. Support recruitment across multiple tutor types, including GCSE Flex Tutors, Functional Skills Flex Tutors, and Lead Tutors across programmes. Contribute to developing and implementing innovative recruitment strategies to expand reach and optimise recruitment efforts. Monitor progress against targets and KPIs and adjust activity as needed to ensure these are met. Identify key target groups of potential tutors and develop tailored recruitment activity and communications to reach them: Focus on university students (undergraduate and postgraduate) as well as recent university graduates. Identify other potential target groups may include retirees, stay at home parents, freelance workers, and others looking for high-quality, flexible work with a big social mission. Promote Get Further's core recruitment messages and lead our tutor attraction efforts: Develop compelling recruitment materials that promote and share the benefits of working as a tutor with Get Further Find creative ways to disseminate our recruitment messages across a range of platforms and social media channels Generate new ideas and strategies to maximise our tutor recruitment Plan a calendar of recruitment events and outreach opportunities Lead on delivery of promotional events (webinars, career fairs, pizza drop ins etc.) to actively recruit excellent tutors across our key locations Develop, manage and coordinate our brand ambassadors to support tutor recruitment and promotional activities Develop creative communications and activities to reach potential tutors in locations which are harder to recruit for Develop beneficial relationships with recruitment partners to help us source high quality tutors. These may include, but aren't limited to: Universities, their career services and key departments University/student societies and widening participation groups Other education organisations with similar aims, with whom we may be able to collaborate Maintain an effective front end of the hiring process providing a fantastic candidate experience. Show a clear commitment to keeping children and young people safe by adopting safer recruitment practices Ensure that candidates remain well informed throughout the process and that queries are answered in a timely fashion via email and phone Follow up with applicants who have registered their interest to coach them through the application process Monitor and screen applicants promptly so they are moved through the pipeline quickly Collaborate with the Senior Recruitment Officer to ensure a smooth handover and onboarding process following candidate offers. Liaise with the Programmes Team to enhance the system for anticipating any potential shortages during the programme and use this to focus your attraction activities Manage aspects of our client relationship management system (Salesforce) to track applications and evaluate current practices, ensuring accurate and up to date data on applicants is maintained Manage and oversee a small group of selection staff. Manage the scheduling and organisation of internal assessment centres, following up with candidates to ensure each assessment centre is maximised Manage the Lead Tutor interview process, including coordination with the central team and active participation in candidate interviews and selection. Oversee tutor interviews and interview scheduling. Central Team Recruitment In addition, your expertise may be drawn upon to support recruitment to our central team, helping ensure that we have the core team members to deliver our overall ambition. About you You'll be a people person with a passion for purpose-motivated, proactive and ready to make a real difference. As Senior Recruitment Officer, you'll bring energy and creativity to attracting top talent, all while championing Get Further's mission to tackle educational inequality. You'll be confident juggling priorities, spotting the detail others miss, and thinking outside the box to solve problems. With experience in recruitment or marketing, strong communication skills and a flair for teamwork, you'll thrive in a fast paced, mission driven environment where no two days are the same. Strong commitment to Get Further's mission and values, especially addressing educational inequality Knowledge of graduate recruitment, marketing and advertising strategies Proven experience in recruitment or marketing Excellent people skills and a collaborative approach to teamwork Ability to use initiative and drive tasks forward independently Flexible and well organised, able to prioritise tasks and meet deadlines High attention to detail and ability to work independently Creative thinker and effective problem solver Eagerness to learn and advance career development Proficient in MS Office, especially Word and Excel Excellent written and verbal communication skills Commitment to safeguarding and maintaining confidentiality Practical knowledge of recruitment systems and databases Familiarity with ICT systems, including CRM software (e.g., Salesforce) Understanding of the further education sector Interest in or experience with the charity sector Knowledge of the higher education/university sector Other roles you may have experience in Recruitment Officer, Graduate Recruitment Advisor, Talent Acquisition Executive, Student Recruitment Officer, Outreach and Engagement Officer, Marketing and Communications Officer, Widening Participation Officer, Programme Coordinator, Volunteer Manager, or Careers Advisor. This is a UK based post and applicants must be living in and have the right to work the UK; if applicable please detail your visa status in your application. Due to our status as a charity, we regret that we are unable to provide visa sponsorship for this role. Get Further is an equal opportunities employer and will not discriminate against any candidate on the basis of any characteristic protected by the Equality Act 2010.
Nov 20, 2025
Full time
Senior Recruitment Officer (Attraction and Selection) As a key member of our Operations team, you will lead the recruitment of high calibre tutors for our programmes, managing a high volume of applications and overseeing a small team of screeners and assessors. You'll play an active role in guiding candidates through the selection process, motivating applicants to complete their journey and providing support and coaching to help them succeed. You will manage a diverse pipeline of UK based students and graduates, working closely with the Head of Recruitment and key stakeholders to drive engagement, meet recruitment targets, and deliver on KPIs aligned with our overall strategy. Location: London or Birmingham based with remote working. For staff based in London, there are 2 core days per week at our London Office. For staff outside of London, there is more flexibility (with all staff expected to travel to the office at least once per month). Hours: Full time (37.5 hours per week - Monday to Friday) although we will consider applications for 0.8 FTE. We can discuss flexible working patterns, e.g., school hours, as needed. Salary: London salary £33,000 per annum, (including £2k London weighting) Contract: Permanent Contract Proposed Start date: ASAP depending on candidates' availability 36 days of annual leave (including bank holidays). Flexible working options (hybrid & remote available). Professional development and training opportunities. Termly in person team development days in our London office. Be part of a growing, mission driven organisation making a real impact. Suitable candidates will be contacted after the closing date. The first round interviews will be held online w/c 10th June, followed by a second in person interview w/c 18th June (London). Use of AI in application: We recognise that AI can be a useful tool when drafting your job application. But when misused, it can make your application generic and lack individuality, meaning your application won't stand out. If you do use AI, please make sure you use it wisely, and ensure that the final application reflects your unique personal experience, accomplishments, and skills. As the Senior Recruitment Officer, you will lead efforts to attract and recruit high quality Tutors and Lead Tutors to deliver Get Further's programmes. You will be responsible for maintaining a recruitment and selection process that is fair, inclusive, and free from bias ensuring we reach and engage diverse, talented individuals to support the young people we serve. To achieve this, it is likely that you will: Work to achieve the recruitment targets to support programme delivery: Work with the Head of Recruitment to set subject and region specific targets for tutor recruitment. Support recruitment across multiple tutor types, including GCSE Flex Tutors, Functional Skills Flex Tutors, and Lead Tutors across programmes. Contribute to developing and implementing innovative recruitment strategies to expand reach and optimise recruitment efforts. Monitor progress against targets and KPIs and adjust activity as needed to ensure these are met. Identify key target groups of potential tutors and develop tailored recruitment activity and communications to reach them: Focus on university students (undergraduate and postgraduate) as well as recent university graduates. Identify other potential target groups may include retirees, stay at home parents, freelance workers, and others looking for high-quality, flexible work with a big social mission. Promote Get Further's core recruitment messages and lead our tutor attraction efforts: Develop compelling recruitment materials that promote and share the benefits of working as a tutor with Get Further Find creative ways to disseminate our recruitment messages across a range of platforms and social media channels Generate new ideas and strategies to maximise our tutor recruitment Plan a calendar of recruitment events and outreach opportunities Lead on delivery of promotional events (webinars, career fairs, pizza drop ins etc.) to actively recruit excellent tutors across our key locations Develop, manage and coordinate our brand ambassadors to support tutor recruitment and promotional activities Develop creative communications and activities to reach potential tutors in locations which are harder to recruit for Develop beneficial relationships with recruitment partners to help us source high quality tutors. These may include, but aren't limited to: Universities, their career services and key departments University/student societies and widening participation groups Other education organisations with similar aims, with whom we may be able to collaborate Maintain an effective front end of the hiring process providing a fantastic candidate experience. Show a clear commitment to keeping children and young people safe by adopting safer recruitment practices Ensure that candidates remain well informed throughout the process and that queries are answered in a timely fashion via email and phone Follow up with applicants who have registered their interest to coach them through the application process Monitor and screen applicants promptly so they are moved through the pipeline quickly Collaborate with the Senior Recruitment Officer to ensure a smooth handover and onboarding process following candidate offers. Liaise with the Programmes Team to enhance the system for anticipating any potential shortages during the programme and use this to focus your attraction activities Manage aspects of our client relationship management system (Salesforce) to track applications and evaluate current practices, ensuring accurate and up to date data on applicants is maintained Manage and oversee a small group of selection staff. Manage the scheduling and organisation of internal assessment centres, following up with candidates to ensure each assessment centre is maximised Manage the Lead Tutor interview process, including coordination with the central team and active participation in candidate interviews and selection. Oversee tutor interviews and interview scheduling. Central Team Recruitment In addition, your expertise may be drawn upon to support recruitment to our central team, helping ensure that we have the core team members to deliver our overall ambition. About you You'll be a people person with a passion for purpose-motivated, proactive and ready to make a real difference. As Senior Recruitment Officer, you'll bring energy and creativity to attracting top talent, all while championing Get Further's mission to tackle educational inequality. You'll be confident juggling priorities, spotting the detail others miss, and thinking outside the box to solve problems. With experience in recruitment or marketing, strong communication skills and a flair for teamwork, you'll thrive in a fast paced, mission driven environment where no two days are the same. Strong commitment to Get Further's mission and values, especially addressing educational inequality Knowledge of graduate recruitment, marketing and advertising strategies Proven experience in recruitment or marketing Excellent people skills and a collaborative approach to teamwork Ability to use initiative and drive tasks forward independently Flexible and well organised, able to prioritise tasks and meet deadlines High attention to detail and ability to work independently Creative thinker and effective problem solver Eagerness to learn and advance career development Proficient in MS Office, especially Word and Excel Excellent written and verbal communication skills Commitment to safeguarding and maintaining confidentiality Practical knowledge of recruitment systems and databases Familiarity with ICT systems, including CRM software (e.g., Salesforce) Understanding of the further education sector Interest in or experience with the charity sector Knowledge of the higher education/university sector Other roles you may have experience in Recruitment Officer, Graduate Recruitment Advisor, Talent Acquisition Executive, Student Recruitment Officer, Outreach and Engagement Officer, Marketing and Communications Officer, Widening Participation Officer, Programme Coordinator, Volunteer Manager, or Careers Advisor. This is a UK based post and applicants must be living in and have the right to work the UK; if applicable please detail your visa status in your application. Due to our status as a charity, we regret that we are unable to provide visa sponsorship for this role. Get Further is an equal opportunities employer and will not discriminate against any candidate on the basis of any characteristic protected by the Equality Act 2010.
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Nov 20, 2025
Full time
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Nov 20, 2025
Full time
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Audit Senior Manager - Not for Profit page is loaded Audit Senior Manager - Not for Profit locationsBirminghamNottingham time typeFull time posted onPosted Yesterday job requisition idR15676 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust.As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Act as a major point of contact within the firm, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, being a principal point of contact throughout the year. Develop a strong commercial understanding of the audited entities businesses. Identify and recognise business and sales opportunities with new audit entities, and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Technical Skills ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Nov 20, 2025
Full time
Audit Senior Manager - Not for Profit page is loaded Audit Senior Manager - Not for Profit locationsBirminghamNottingham time typeFull time posted onPosted Yesterday job requisition idR15676 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust.As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Act as a major point of contact within the firm, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, being a principal point of contact throughout the year. Develop a strong commercial understanding of the audited entities businesses. Identify and recognise business and sales opportunities with new audit entities, and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Technical Skills ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 20, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Nov 20, 2025
Full time
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor Whats in it for you Online GP: Access to a private GP 24/7 for you and your immediate family Paid Carers Leave: Market-leading carers leave with up to 2 weeks off Family Leave: Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half click apply for full job details
Nov 20, 2025
Full time
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor Whats in it for you Online GP: Access to a private GP 24/7 for you and your immediate family Paid Carers Leave: Market-leading carers leave with up to 2 weeks off Family Leave: Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half click apply for full job details
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Nov 20, 2025
Full time
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Nov 20, 2025
Full time
Start Date: 02/02/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 20, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 19, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 19, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 19, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Nov 19, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 5th January 2026 Salary: £25,120 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
The Role The Customer Experience Manager will lead three critical teams - Quality Assurance, Customer Services and Requalification - to ensure exceptional customer experiences, data led insight and commercial quality standards across all B2B and B2C products. This is a strategic transformation role. You will be responsible for evolving MVF's QA function from traditional call review to an insight driven performance discipline, integrating speech analytics, the Quality Performance Scorecard (QPS), and commercial dashboards to influence advisor behaviour, process design, and channel outcomes. You'll build a new analytical capability within the QA team, ensuring that data from Callminer, CRM and feedback systems drives continuous improvement across the business. Alongside this, you will manage the Customer Services and Requalification teams - focusing on creating proactive feedback loops, reducing disputes and improving customer and client satisfaction. What we're offering you: Summer Fridays Competitive holiday benefits - 25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days) Hybrid working - 3 days a week in the office Closed for Christmas holidays - Extra days not taken from your annual holiday allowance. Work from anywhere for 2 weeks a year Life Assurance and Income Protection to protect your loved ones Benefits allowance for health, dental, and vision coverage Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same sex and adoptive parents Defined Contribution Pension and Salary Sacrifice Scheme Be Well: Our award winning wellbeing and mental health programme to support all MVFers and their families Family Forward support for our MVF parents and their mini mes 2 charity days a year Free breakfast when in the office Key Responsibilities Quality & Insight Leadership Lead the evolution of MVF's QA function into an insight and analytics centre, building frameworks that combine manual QA with automated speech and language analysis. Own and develop the Quality Performance Scorecard (QPS), ensuring it drives measurable commercial and behavioural improvements. Establish a reporting and dashboarding suite that links quality, compliance, and performance metrics (e.g. conversion rate, refund rate, customer sentiment). Partner with Commercial and Product teams to translate QA insights into improvements in call strategy, queue design, and training. Build QA analyst capability in data interpretation, trend identification, and narrative building. Lead continuous improvement initiatives that directly enhance advisor performance, customer and client outcomes. Customer Services & Feedback Loop Lead the Customer Services function to deliver exceptional support, ensuring every interaction builds trust, retention, and commercial value. Implement proactive feedback loops between CS, Product, and Commercial teams to reduce disputes and improve client outcomes. Develop escalation, service recovery, and insight sharing processes that improve systemic quality rather than only resolving cases. Monitor and report on CSAT, first contact resolution, and response efficiency, using trends to drive upstream improvements. Requalification & Lead Optimisation Manage the Requalification team, ensuring leads are revalidated and optimised for commercial readiness. Partner with Commercial to ensure requalification targets align with revenue priorities. Provide insight into requalification trends and quality performance, surfacing opportunities for improved yield and audience targeting. Proactively own projects and deliver to drive continuous improvement and efficiencies Cross Functional Collaboration Partner with Speech Analytics and Data teams to surface and apply call and sentiment data across channels. Represent QA and Customer Experience in strategic forums, ensuring the voice of the customer shapes process and product design. Work closely with outsourced partners to ensure consistent standards, capability development, and cost efficiency. People Leadership & Development Lead and coach a multi disciplinary team, building capability across analytics, service, and quality performance. Foster a culture of curiosity, accountability, and feedback. Ensure all team members have clear goals, KPIs, and growth pathways. Skills & Experience Essential Proven experience in QA or Customer Experience leadership in a contact centre or customer engagement environment. Demonstrated ability to build or transform analytical frameworks, ideally within a speech analytics or customer insight context. Strong understanding of quality and performance metrics, including conversion, disputes, and customer satisfaction. Proficiency in using speech analytics, CRM and data visualisation tools (e.g. CallMiner, Looker, Salesforce etc). Exceptional communication and storytelling skills - able to turn data into clear actions. Experienced people leader with a track record of developing multi-functional teams. Strong stakeholder management across Commercial, Product, and Operations functions. Desirable Experience in integrating AI, speech analytics, or automated QA tools into business processes. Experience working with outsourced or offshore partners. Familiarity with compliance and data standards (GDPR, TCPA, FCA). Key Competencies Insight Led Leadership - Uses analytics and customer data to drive decisions and performance improvement. Commercial Acumen - Connects quality and service outcomes directly to revenue and efficiency. Operational Excellence - Builds scalable frameworks, systems, and feedback mechanisms. Coaching & Development - Elevates team capability through structured feedback and growth focus. Collaboration - Works cross functionally to align insights, operations, and strategic goals. Continuous Improvement - Always seeking smarter, more efficient, and higher quality delivery.
Nov 19, 2025
Full time
The Role The Customer Experience Manager will lead three critical teams - Quality Assurance, Customer Services and Requalification - to ensure exceptional customer experiences, data led insight and commercial quality standards across all B2B and B2C products. This is a strategic transformation role. You will be responsible for evolving MVF's QA function from traditional call review to an insight driven performance discipline, integrating speech analytics, the Quality Performance Scorecard (QPS), and commercial dashboards to influence advisor behaviour, process design, and channel outcomes. You'll build a new analytical capability within the QA team, ensuring that data from Callminer, CRM and feedback systems drives continuous improvement across the business. Alongside this, you will manage the Customer Services and Requalification teams - focusing on creating proactive feedback loops, reducing disputes and improving customer and client satisfaction. What we're offering you: Summer Fridays Competitive holiday benefits - 25 days a year paid holiday, plus 8 bank holidays (increases 1 day a year up to 30 days) Hybrid working - 3 days a week in the office Closed for Christmas holidays - Extra days not taken from your annual holiday allowance. Work from anywhere for 2 weeks a year Life Assurance and Income Protection to protect your loved ones Benefits allowance for health, dental, and vision coverage Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions) inclusive of same sex and adoptive parents Defined Contribution Pension and Salary Sacrifice Scheme Be Well: Our award winning wellbeing and mental health programme to support all MVFers and their families Family Forward support for our MVF parents and their mini mes 2 charity days a year Free breakfast when in the office Key Responsibilities Quality & Insight Leadership Lead the evolution of MVF's QA function into an insight and analytics centre, building frameworks that combine manual QA with automated speech and language analysis. Own and develop the Quality Performance Scorecard (QPS), ensuring it drives measurable commercial and behavioural improvements. Establish a reporting and dashboarding suite that links quality, compliance, and performance metrics (e.g. conversion rate, refund rate, customer sentiment). Partner with Commercial and Product teams to translate QA insights into improvements in call strategy, queue design, and training. Build QA analyst capability in data interpretation, trend identification, and narrative building. Lead continuous improvement initiatives that directly enhance advisor performance, customer and client outcomes. Customer Services & Feedback Loop Lead the Customer Services function to deliver exceptional support, ensuring every interaction builds trust, retention, and commercial value. Implement proactive feedback loops between CS, Product, and Commercial teams to reduce disputes and improve client outcomes. Develop escalation, service recovery, and insight sharing processes that improve systemic quality rather than only resolving cases. Monitor and report on CSAT, first contact resolution, and response efficiency, using trends to drive upstream improvements. Requalification & Lead Optimisation Manage the Requalification team, ensuring leads are revalidated and optimised for commercial readiness. Partner with Commercial to ensure requalification targets align with revenue priorities. Provide insight into requalification trends and quality performance, surfacing opportunities for improved yield and audience targeting. Proactively own projects and deliver to drive continuous improvement and efficiencies Cross Functional Collaboration Partner with Speech Analytics and Data teams to surface and apply call and sentiment data across channels. Represent QA and Customer Experience in strategic forums, ensuring the voice of the customer shapes process and product design. Work closely with outsourced partners to ensure consistent standards, capability development, and cost efficiency. People Leadership & Development Lead and coach a multi disciplinary team, building capability across analytics, service, and quality performance. Foster a culture of curiosity, accountability, and feedback. Ensure all team members have clear goals, KPIs, and growth pathways. Skills & Experience Essential Proven experience in QA or Customer Experience leadership in a contact centre or customer engagement environment. Demonstrated ability to build or transform analytical frameworks, ideally within a speech analytics or customer insight context. Strong understanding of quality and performance metrics, including conversion, disputes, and customer satisfaction. Proficiency in using speech analytics, CRM and data visualisation tools (e.g. CallMiner, Looker, Salesforce etc). Exceptional communication and storytelling skills - able to turn data into clear actions. Experienced people leader with a track record of developing multi-functional teams. Strong stakeholder management across Commercial, Product, and Operations functions. Desirable Experience in integrating AI, speech analytics, or automated QA tools into business processes. Experience working with outsourced or offshore partners. Familiarity with compliance and data standards (GDPR, TCPA, FCA). Key Competencies Insight Led Leadership - Uses analytics and customer data to drive decisions and performance improvement. Commercial Acumen - Connects quality and service outcomes directly to revenue and efficiency. Operational Excellence - Builds scalable frameworks, systems, and feedback mechanisms. Coaching & Development - Elevates team capability through structured feedback and growth focus. Collaboration - Works cross functionally to align insights, operations, and strategic goals. Continuous Improvement - Always seeking smarter, more efficient, and higher quality delivery.
Customer Experience Manager Gerrards Cross Do you want to help shape software that affects thousands of lives? Who are we? We are ranked as the UK's construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. If you are looking to build an exceptional career with an award-winning company you've come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion. We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn't just the right thing to do, it improves every aspect of our business. Purpose The Customer Experience Manager (CEM) is responsible for ensuring the long-term success and satisfaction of Causeway's high-value software customers. This role is critical in helping customers realise tangible value from their investment, supporting their journey from onboarding through adoption to outcome achievement. The CEM acts as a trusted advisor and advocate, aligning Causeway's products and services with the customer's strategic goals to maximise software utilisation and ROI. Responsibilities Customer Success Management Drive measurable business outcomes for customers through the effective use of Causeway's software solutions. Own and manage the customer journey from onboarding through to maturity, ensuring timely value realisation. Lead software adoption efforts to ensure customers embed Causeway solutions effectively into their processes. Value Realisation & Outcome Achievement Collaborate with customers to define success criteria, objectives, and key performance indicators (KPIs). Continuously track, analyse, and communicate progress toward these outcomes. Relationship Management Develop strategic relationships with key stakeholders in the customer's organisation. Act as the primary point of contact and trusted advisor for your portfolio of accounts. Monitor and improve customer satisfaction, ensuring CSAT and NPS targets are achieved. Customer Segmentation & Specialisation Support customers segmented by industry and product specialism, bringing deep contextual knowledge to engagement strategies. Tailor customer experience approaches based on segment-specific best practices and challenges. Proactive Engagement & Issue Resolution Identify and address risks to customer success proactively. Collaborate cross-functionally with Sales, Support, Product, and Services teams to resolve issues, escalating as needed, and maintain customer confidence. Advocacy & Feedback Encourage customer advocacy through case studies, references, and participation in user communities. Capture and relay customer feedback to internal teams for product and service improvements. Skills, Experience and Qualifications Essential Skills: Strong understanding of customer lifecycle management and customer success frameworks. Ability to analyse and communicate complex information clearly and concisely. Excellent interpersonal and stakeholder management skills. Confident facilitator with experience in driving customer workshops or review meetings. Commercial acumen and experience working with enterprise-level clients. Experience in SaaS, PropTech, or ConstructionTech sectors. Prior experience with CS platforms (e.g., Gainsight, Totango) and CRM tools (e.g., Salesforce). Familiarity with CSAT, NPS, and Time-to-Value methodologies. Success Metrics Time to Value: Reduction in time from onboarding to first value delivered. Customer Outcomes: Achievement of pre-defined success metrics for each customer. Adoption Metrics: Increased depth and breadth of software usage across customer accounts. Customer Satisfaction: Achieve and maintain target CSAT scores. Net Promoter Score (NPS): Improvement in NPS across assigned accounts. Retention & Growth: High renewal rates and growth through upsell and cross-sell opportunities. Customer Experience Our customer-centric approach is founded on fostering positive relationships, striving to instill confidence and satisfaction in every interaction. We actively seek and value regular feedback to drive ongoing service improvement. Our team embodies passion, drive, and determination, ensuring a commitment to achieving successful outcomes for our customers. Communication is executed warmly and effectively, prioritizing accurate responses to all queries. We take pride in consistently delivering exceptional customer experiences, not only to encourage retention but also to foster a culture of referrals that speaks to the quality and reliability of our services. What you get from us We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we'll take good care of you. In fact, we give well-being the same priority as our other business goals. We're strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices. Our Values We are United. As part of a team, we're better together. We are Agile. Be the change, we're on a journey. We are Trusted. Do the right thing, we own this. We are Driven. Get stuck in, we make it happen. Benefits 25 days annual leave + public holidays, increasing with length of service. 4% matched pension. Income protection and life assurance. Access to our award-winning benefits platform. We take mental health seriously and have a dedicated EAP available 24/7. £100 allowance towards a fitness club. Dell discounts. Private Medical Insurance. Paid study leave + volunteering days. Like all responsible companies, Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.
Nov 19, 2025
Full time
Customer Experience Manager Gerrards Cross Do you want to help shape software that affects thousands of lives? Who are we? We are ranked as the UK's construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. If you are looking to build an exceptional career with an award-winning company you've come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion. We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn't just the right thing to do, it improves every aspect of our business. Purpose The Customer Experience Manager (CEM) is responsible for ensuring the long-term success and satisfaction of Causeway's high-value software customers. This role is critical in helping customers realise tangible value from their investment, supporting their journey from onboarding through adoption to outcome achievement. The CEM acts as a trusted advisor and advocate, aligning Causeway's products and services with the customer's strategic goals to maximise software utilisation and ROI. Responsibilities Customer Success Management Drive measurable business outcomes for customers through the effective use of Causeway's software solutions. Own and manage the customer journey from onboarding through to maturity, ensuring timely value realisation. Lead software adoption efforts to ensure customers embed Causeway solutions effectively into their processes. Value Realisation & Outcome Achievement Collaborate with customers to define success criteria, objectives, and key performance indicators (KPIs). Continuously track, analyse, and communicate progress toward these outcomes. Relationship Management Develop strategic relationships with key stakeholders in the customer's organisation. Act as the primary point of contact and trusted advisor for your portfolio of accounts. Monitor and improve customer satisfaction, ensuring CSAT and NPS targets are achieved. Customer Segmentation & Specialisation Support customers segmented by industry and product specialism, bringing deep contextual knowledge to engagement strategies. Tailor customer experience approaches based on segment-specific best practices and challenges. Proactive Engagement & Issue Resolution Identify and address risks to customer success proactively. Collaborate cross-functionally with Sales, Support, Product, and Services teams to resolve issues, escalating as needed, and maintain customer confidence. Advocacy & Feedback Encourage customer advocacy through case studies, references, and participation in user communities. Capture and relay customer feedback to internal teams for product and service improvements. Skills, Experience and Qualifications Essential Skills: Strong understanding of customer lifecycle management and customer success frameworks. Ability to analyse and communicate complex information clearly and concisely. Excellent interpersonal and stakeholder management skills. Confident facilitator with experience in driving customer workshops or review meetings. Commercial acumen and experience working with enterprise-level clients. Experience in SaaS, PropTech, or ConstructionTech sectors. Prior experience with CS platforms (e.g., Gainsight, Totango) and CRM tools (e.g., Salesforce). Familiarity with CSAT, NPS, and Time-to-Value methodologies. Success Metrics Time to Value: Reduction in time from onboarding to first value delivered. Customer Outcomes: Achievement of pre-defined success metrics for each customer. Adoption Metrics: Increased depth and breadth of software usage across customer accounts. Customer Satisfaction: Achieve and maintain target CSAT scores. Net Promoter Score (NPS): Improvement in NPS across assigned accounts. Retention & Growth: High renewal rates and growth through upsell and cross-sell opportunities. Customer Experience Our customer-centric approach is founded on fostering positive relationships, striving to instill confidence and satisfaction in every interaction. We actively seek and value regular feedback to drive ongoing service improvement. Our team embodies passion, drive, and determination, ensuring a commitment to achieving successful outcomes for our customers. Communication is executed warmly and effectively, prioritizing accurate responses to all queries. We take pride in consistently delivering exceptional customer experiences, not only to encourage retention but also to foster a culture of referrals that speaks to the quality and reliability of our services. What you get from us We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we'll take good care of you. In fact, we give well-being the same priority as our other business goals. We're strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices. Our Values We are United. As part of a team, we're better together. We are Agile. Be the change, we're on a journey. We are Trusted. Do the right thing, we own this. We are Driven. Get stuck in, we make it happen. Benefits 25 days annual leave + public holidays, increasing with length of service. 4% matched pension. Income protection and life assurance. Access to our award-winning benefits platform. We take mental health seriously and have a dedicated EAP available 24/7. £100 allowance towards a fitness club. Dell discounts. Private Medical Insurance. Paid study leave + volunteering days. Like all responsible companies, Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.
Who are we? Gain.pro is building the future of private market intelligence. Our bold vision is to become the global leader in this space - and a $1bn business within the next four years. Our platform empowers investors, advisors, and C suite executives with the deepest private market insights, combining human curation with GenAI for faster, data driven decisions. We serve 100% of MBB/Big Four advisories, clients representing over $1 trillion of private capital and more than 70% of the top 20 global M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in New York, Amsterdam, London, Frankfurt, Warsaw, and Bangalore, Gain.pro is one of the fastest growing businesses in the Netherlands, nominated for the Deloitte Fast 50 for four consecutive years, recognized as Data Provider of the Year: Overall by Private Equity Wire in the United States, and awarded Best Use of AI in Finance 2025 by the Global Financial Market Review Awards. Our SaaS Customer Success organization Until now, our team delight our customer base of >150 PE investors, Investment Banks and Consultancies across Europe with tremendous success. We have a track record of an NPS of >70, a net renewal rate of >120% and a CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to be part of our growth story and join at this early stage offering you an accelerated development opportunity. What will be your role? You will be the backbone of our European growth strategy, supporting our Customer Success team across regions. As Customer Success Manager you will work independently and hold a strong book of accounts across Europe. This entails: Building lasting customer relationships - You are the key contact person for our customers, own the relationship end to end and become their true strategic partner. You leverage your knowledge of the M&A industry effectively to drive outcomes with customers Ensuring customer success - You delight our customers by ensuring that Gain.pro supports them in achieving their strategic goals and training them on how our solution fits their use cases Being the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features Driving renewal and upsell - You are a strategic partner for our clients to grow together and proactively identify relevant expansions to better serve their needs Using digital tools in your daily work - You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs Optimizing our ways of working - You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro Above all, as an early member of our overarching Go to Market team, you will have plenty of room to shape your role. Depending on your spike, you can further grow within the Customer Success team or develop into roles in our Sales and Marketing teams. Who are you? We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors and Consultancies. You like to roll up your sleeves and are excited about the tech enabled future of deal making. Moreover, we are looking for the following: Relevant experience - You have excelled in a client facing B2B SaaS role in the PE/M&A industry for at least 3 years Education - You hold a business or finance university degree from a leading university Customer centric - You have a value driven customer first mindset and are keen to deliver top customer experience Structured - You are well organized and like to plan ahead Communication - You communicate effectively with stakeholders of different seniorities within our customer segments and are able to deliver a compelling value story to them Self starting - You proactively come up with new ideas and independently drive progress Languages - You are fluent in English (C1 level or higher) What do we offer? Competitive base salary and annual bonus linked to your performance / OKRs Attractive benefits including private medical and dental insurance, remote working and health & wellbeing allowance, learning & coaching benefits, etc. Flexible hybrid working model with 2 days per week in our London office Healthy work life balance allowing for planability and personal commitments Chance to grow with the company gaining increasing responsibilities, supported by lots of coaching and a feedback driven approach Tremendous learning and career progression opportunities International environment with hubs in Amsterdam, London, Frankfurt, NYC, Warsaw & Bangalore Culture of trust, ownership and standard of excellence and fun working atmosphere with regular outings and events Post product market fit and aspiring unicorn status - this is an excellent time to join & grow with us! Does this sound like a perfect match? We are proud of our wonderful product and believe it has lots of potential. We are growing fast and have fun while building our platform and company. Does this sound interesting? Reach out - we are excited to get to know you! Gain.pro B.V. with its registered seat in Apollolaan 151, 1077 AR Amsterdam, The Netherlands, or another Gain.pro entity which runs the recruitment process, further called "Gain.pro", is the controller of personal data you submit as part of the job application. Your personal data will be processed for the purpose of conducting a recruitment process for the job position you apply for. If you provide Gain.pro with explicit consent, your personal data will also be processed for the purpose of conducting future recruitment processes. Please read the Gain.pro Privacy Policy to acquaint yourself with how Gain.pro processes your personal data:
Nov 19, 2025
Full time
Who are we? Gain.pro is building the future of private market intelligence. Our bold vision is to become the global leader in this space - and a $1bn business within the next four years. Our platform empowers investors, advisors, and C suite executives with the deepest private market insights, combining human curation with GenAI for faster, data driven decisions. We serve 100% of MBB/Big Four advisories, clients representing over $1 trillion of private capital and more than 70% of the top 20 global M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in New York, Amsterdam, London, Frankfurt, Warsaw, and Bangalore, Gain.pro is one of the fastest growing businesses in the Netherlands, nominated for the Deloitte Fast 50 for four consecutive years, recognized as Data Provider of the Year: Overall by Private Equity Wire in the United States, and awarded Best Use of AI in Finance 2025 by the Global Financial Market Review Awards. Our SaaS Customer Success organization Until now, our team delight our customer base of >150 PE investors, Investment Banks and Consultancies across Europe with tremendous success. We have a track record of an NPS of >70, a net renewal rate of >120% and a CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to be part of our growth story and join at this early stage offering you an accelerated development opportunity. What will be your role? You will be the backbone of our European growth strategy, supporting our Customer Success team across regions. As Customer Success Manager you will work independently and hold a strong book of accounts across Europe. This entails: Building lasting customer relationships - You are the key contact person for our customers, own the relationship end to end and become their true strategic partner. You leverage your knowledge of the M&A industry effectively to drive outcomes with customers Ensuring customer success - You delight our customers by ensuring that Gain.pro supports them in achieving their strategic goals and training them on how our solution fits their use cases Being the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features Driving renewal and upsell - You are a strategic partner for our clients to grow together and proactively identify relevant expansions to better serve their needs Using digital tools in your daily work - You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs Optimizing our ways of working - You can actively shape our processes and structures as we grow and drive the future of Customer Success at Gain.pro Above all, as an early member of our overarching Go to Market team, you will have plenty of room to shape your role. Depending on your spike, you can further grow within the Customer Success team or develop into roles in our Sales and Marketing teams. Who are you? We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors and Consultancies. You like to roll up your sleeves and are excited about the tech enabled future of deal making. Moreover, we are looking for the following: Relevant experience - You have excelled in a client facing B2B SaaS role in the PE/M&A industry for at least 3 years Education - You hold a business or finance university degree from a leading university Customer centric - You have a value driven customer first mindset and are keen to deliver top customer experience Structured - You are well organized and like to plan ahead Communication - You communicate effectively with stakeholders of different seniorities within our customer segments and are able to deliver a compelling value story to them Self starting - You proactively come up with new ideas and independently drive progress Languages - You are fluent in English (C1 level or higher) What do we offer? Competitive base salary and annual bonus linked to your performance / OKRs Attractive benefits including private medical and dental insurance, remote working and health & wellbeing allowance, learning & coaching benefits, etc. Flexible hybrid working model with 2 days per week in our London office Healthy work life balance allowing for planability and personal commitments Chance to grow with the company gaining increasing responsibilities, supported by lots of coaching and a feedback driven approach Tremendous learning and career progression opportunities International environment with hubs in Amsterdam, London, Frankfurt, NYC, Warsaw & Bangalore Culture of trust, ownership and standard of excellence and fun working atmosphere with regular outings and events Post product market fit and aspiring unicorn status - this is an excellent time to join & grow with us! Does this sound like a perfect match? We are proud of our wonderful product and believe it has lots of potential. We are growing fast and have fun while building our platform and company. Does this sound interesting? Reach out - we are excited to get to know you! Gain.pro B.V. with its registered seat in Apollolaan 151, 1077 AR Amsterdam, The Netherlands, or another Gain.pro entity which runs the recruitment process, further called "Gain.pro", is the controller of personal data you submit as part of the job application. Your personal data will be processed for the purpose of conducting a recruitment process for the job position you apply for. If you provide Gain.pro with explicit consent, your personal data will also be processed for the purpose of conducting future recruitment processes. Please read the Gain.pro Privacy Policy to acquaint yourself with how Gain.pro processes your personal data:
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Act as a major point of contact within the firm, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, being a principal point of contact throughout the year. Develop a strong commercial understanding of the audited entities businesses. Identify and recognise business and sales opportunities with new audit entities, and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Technical Skills ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Nov 19, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Act as a major point of contact within the firm, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, being a principal point of contact throughout the year. Develop a strong commercial understanding of the audited entities businesses. Identify and recognise business and sales opportunities with new audit entities, and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. Technical Skills ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision. The Role Are you passionate about perfume, and love people? Do you want to be part of a supportive team, and thrive in a fast-paced environment? Everyday our Team Leaders work hard to make sure their team and customers feel valued, confident and special. As a Team Leader, you play an integral role in supporting the Store Manager with the daily operational running of the store. You will lead by example, motivating and supporting a diverse team to deliver against key targets that drive the success of your store. What You Will Do: You are passionate about coaching and mentoring staff, ensuring they are set up for success You will motivate the team to achieve and exceed store and team targets - and there are fantastic incentives and prizes on offer to recognise success! You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures In the absence of the Store Manager, you will step in, keeping everything running smoothly! Being a key holder, you will ensure the store is opened and closed at the correct times You will lead by example, providing exceptional customer service and ensuring your team does the same We believe that you bring Talent, Passion and Spark and in return we will give you the skills and training in perfume to succeed! It really helps if you; Have a talent for building relationships, coaching and mentoring Have a passion for teamwork, and being successful together Have the spark to love upskilling and learning about perfume Can be flexible with your work patterns Have previous experience leading a team, or an experienced sales advisor ready for your next step What You Will Get: We'll ensure you work regular hours and get your rota at least 4 weeks in advance so you can plan your life outside work We pay commission at Christmas based on store sales and the number of hours worked You're also a VIP to us, so you'll get 20% off perfume and be able to take part in any customer offers on top! Additional discounts with our AS Watson partners including Superdrug and 3 mobile The opportunity to win some great prizes and incentives based on personal, team and store performance Continuous learning and training to ensure you are always developing Access to Wagestream,to support your financial wellbeing needs, giving you more control andflexibility with your pay. Pension, health and wellbeing benefits + more! We are passionate about 'Growing Our Own', so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels! We thank you for your interest, however due to the high volumes of applications, only those successful will be contacted. We do still encourage you to continue applying to any roles of interest you see advertised. The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. The Perfume Shop is part of AS Watson Group, the world's largest international health and beauty retailer operatingover 16,500 storesunder 12 retail brands in 28 markets, with over 130,000 employees worldwide.For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion.Every year, it is serving over 5.5 billion shoppers viaits O+O(Offline plus Online) platforms, providing tech-enabled retail experience to customers offline and online. Location K5 The Atrium, Union Square Shopping Centre, Guild Square, Aberdeen, AB11 5PS, United Kingdom
Nov 18, 2025
Full time
Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision. The Role Are you passionate about perfume, and love people? Do you want to be part of a supportive team, and thrive in a fast-paced environment? Everyday our Team Leaders work hard to make sure their team and customers feel valued, confident and special. As a Team Leader, you play an integral role in supporting the Store Manager with the daily operational running of the store. You will lead by example, motivating and supporting a diverse team to deliver against key targets that drive the success of your store. What You Will Do: You are passionate about coaching and mentoring staff, ensuring they are set up for success You will motivate the team to achieve and exceed store and team targets - and there are fantastic incentives and prizes on offer to recognise success! You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures In the absence of the Store Manager, you will step in, keeping everything running smoothly! Being a key holder, you will ensure the store is opened and closed at the correct times You will lead by example, providing exceptional customer service and ensuring your team does the same We believe that you bring Talent, Passion and Spark and in return we will give you the skills and training in perfume to succeed! It really helps if you; Have a talent for building relationships, coaching and mentoring Have a passion for teamwork, and being successful together Have the spark to love upskilling and learning about perfume Can be flexible with your work patterns Have previous experience leading a team, or an experienced sales advisor ready for your next step What You Will Get: We'll ensure you work regular hours and get your rota at least 4 weeks in advance so you can plan your life outside work We pay commission at Christmas based on store sales and the number of hours worked You're also a VIP to us, so you'll get 20% off perfume and be able to take part in any customer offers on top! Additional discounts with our AS Watson partners including Superdrug and 3 mobile The opportunity to win some great prizes and incentives based on personal, team and store performance Continuous learning and training to ensure you are always developing Access to Wagestream,to support your financial wellbeing needs, giving you more control andflexibility with your pay. Pension, health and wellbeing benefits + more! We are passionate about 'Growing Our Own', so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels! We thank you for your interest, however due to the high volumes of applications, only those successful will be contacted. We do still encourage you to continue applying to any roles of interest you see advertised. The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. The Perfume Shop is part of AS Watson Group, the world's largest international health and beauty retailer operatingover 16,500 storesunder 12 retail brands in 28 markets, with over 130,000 employees worldwide.For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion.Every year, it is serving over 5.5 billion shoppers viaits O+O(Offline plus Online) platforms, providing tech-enabled retail experience to customers offline and online. Location K5 The Atrium, Union Square Shopping Centre, Guild Square, Aberdeen, AB11 5PS, United Kingdom
Customer Care Team Leader Stoney Stanton, Leicestershire Permanent, Full-time £36,000 - £48,000 (Dependent on experience) About the Role We are seeking an experienced and motivated Customer Care Team Leader to manage two key teams within Calor - the Customer Care Team and the Email Management Team. In this role, you will ensure both teams deliver an exceptional customer experience by operating in line with Calor's customer service standards, keeping our customers informed and supported throughout their interactions with us. You will lead and develop a team of Customer Care Advisors (CCAs) who handle customer complaints across multiple contact channels - including social media, calls, live chat, email, Trustpilot, and customer surveys. You will oversee complaint investigations, recommend actions, and ensure responses meet the highest standards of service and professionalism. In addition, you will manage a team of Customer Service Agents (CSAs) responsible for handling email traffic within the Customer Service function. This team focuses on responding promptly and effectively to customer queries, ensuring service standards and performance targets are consistently achieved. You will analyse data from complaints and email interactions to identify trends, root causes, and opportunities for improvement. You'll also contribute to future customer experience strategies, initiatives, and process enhancements to continually improve Calor's service delivery. Key Responsibilities 1. Leadership and Team Development Provide visible and supportive leadership, mentoring, and coaching to foster an empowered, engaged, and high performing team. Conduct regular 1 2 1s, succession planning, and team meetings. Ensure adequate planning and resource management to maintain service excellence. Promote continuous improvement through training and performance development. 2. Customer Complaint and Experience Management Ensure complaints are handled promptly, fairly, and effectively. Manage escalated complaints and ensure customers are satisfied with resolutions. Develop and maintain a best in class complaints handling framework. Collaborate cross functionally to ensure positive outcomes for customers. Conduct root cause analysis and make recommendations for process improvements. 3. Service and Performance Delivery Set and monitor KPIs for both Customer Care and Email Management teams. Analyse and report on complaint and email performance metrics. Ensure all service standards and delivery targets are met efficiently and cost effectively. 4. Financial and Resource Management Monitor and manage team budgets and headcount in line with business objectives. Regularly review budget performance and highlight variances where necessary. 5. Compliance and Administration Maintain accurate records of all complaint activities and outcomes. Ensure compliance with GDPR and Calor's internal policies. Coordinate documentation for audits and quality assurance reviews. Skills & Experience Experience Proven track record in customer service or contact centre management. Strong experience handling and resolving complex customer complaints. Demonstrated success in managing multifunctional teams and achieving service excellence. Experience collaborating with internal stakeholders to deliver effective outcomes. Knowledge of GDPR and data protection principles. Skills & Knowledge Excellent written and verbal communication skills. Strong IT literacy, particularly with Microsoft Office and CRM systems (Salesforce and SAP experience desirable). Exceptional organisational and prioritisation skills. Ability to motivate and develop team members. Analytical mindset with experience using data to drive improvement. Flexible and adaptable with a collaborative approach. What We Offer 25 days' annual leave plus 8 bank holidays Private Medical Insurance Company Pension Scheme (salary sacrifice, matched up to 4.5% for first 2 years, rising to 7.5% thereafter) Life Assurance Annual Company Bonus Staff discounts on gas and retail shopping
Nov 18, 2025
Full time
Customer Care Team Leader Stoney Stanton, Leicestershire Permanent, Full-time £36,000 - £48,000 (Dependent on experience) About the Role We are seeking an experienced and motivated Customer Care Team Leader to manage two key teams within Calor - the Customer Care Team and the Email Management Team. In this role, you will ensure both teams deliver an exceptional customer experience by operating in line with Calor's customer service standards, keeping our customers informed and supported throughout their interactions with us. You will lead and develop a team of Customer Care Advisors (CCAs) who handle customer complaints across multiple contact channels - including social media, calls, live chat, email, Trustpilot, and customer surveys. You will oversee complaint investigations, recommend actions, and ensure responses meet the highest standards of service and professionalism. In addition, you will manage a team of Customer Service Agents (CSAs) responsible for handling email traffic within the Customer Service function. This team focuses on responding promptly and effectively to customer queries, ensuring service standards and performance targets are consistently achieved. You will analyse data from complaints and email interactions to identify trends, root causes, and opportunities for improvement. You'll also contribute to future customer experience strategies, initiatives, and process enhancements to continually improve Calor's service delivery. Key Responsibilities 1. Leadership and Team Development Provide visible and supportive leadership, mentoring, and coaching to foster an empowered, engaged, and high performing team. Conduct regular 1 2 1s, succession planning, and team meetings. Ensure adequate planning and resource management to maintain service excellence. Promote continuous improvement through training and performance development. 2. Customer Complaint and Experience Management Ensure complaints are handled promptly, fairly, and effectively. Manage escalated complaints and ensure customers are satisfied with resolutions. Develop and maintain a best in class complaints handling framework. Collaborate cross functionally to ensure positive outcomes for customers. Conduct root cause analysis and make recommendations for process improvements. 3. Service and Performance Delivery Set and monitor KPIs for both Customer Care and Email Management teams. Analyse and report on complaint and email performance metrics. Ensure all service standards and delivery targets are met efficiently and cost effectively. 4. Financial and Resource Management Monitor and manage team budgets and headcount in line with business objectives. Regularly review budget performance and highlight variances where necessary. 5. Compliance and Administration Maintain accurate records of all complaint activities and outcomes. Ensure compliance with GDPR and Calor's internal policies. Coordinate documentation for audits and quality assurance reviews. Skills & Experience Experience Proven track record in customer service or contact centre management. Strong experience handling and resolving complex customer complaints. Demonstrated success in managing multifunctional teams and achieving service excellence. Experience collaborating with internal stakeholders to deliver effective outcomes. Knowledge of GDPR and data protection principles. Skills & Knowledge Excellent written and verbal communication skills. Strong IT literacy, particularly with Microsoft Office and CRM systems (Salesforce and SAP experience desirable). Exceptional organisational and prioritisation skills. Ability to motivate and develop team members. Analytical mindset with experience using data to drive improvement. Flexible and adaptable with a collaborative approach. What We Offer 25 days' annual leave plus 8 bank holidays Private Medical Insurance Company Pension Scheme (salary sacrifice, matched up to 4.5% for first 2 years, rising to 7.5% thereafter) Life Assurance Annual Company Bonus Staff discounts on gas and retail shopping
