17 jobs found

A leading travel company in London is seeking a Senior Travel Consultant to craft luxury travel experiences across North America. The role requires a strong focus on sales, customer service excellence, and effective communication with guests. You'll have the opportunity to support marketing initiatives and develop in-depth knowledge of travel products. Join a team dedicated to inspiring others through travel.

REPORTS TO: Business Development Manager DIRECT REPORTS: Beauty Consultants As an Account Manager for LOEWE Perfumes, you are a brand ambassador and an expert in luxury service. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits LOEWE Perfumes at all times. Main Responsibilities To set targets for all Team Members in line with Company expectations To pro-actively sell LOEWE Perfumes products and provide a luxury standard of service to customers To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve sales targets To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU) Service To educate and train Team Members on the use and stories of LOEWE Perfumes To be knowledgeable on all LOEWE Perfumes products and be able to propose personalised products to clients and confidently and appropriately overcome any objections To initiate contact with customers and welcome them both on counter and through traffic stopping Management To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance To manage stock, working in partnership with the Area Manager to ensure that there is sufficient levels To proactively grow your business through events and collaborations To ensure all operational and administrative tasks are complete and to the best of your ability General To participate in merchandise management and ensure that it is in line with Corporate guidelines To adhere to all Company procedures and policies, as outlined in the employee handbook To build relationships with store management and adhere to all store policies and procedures To carry out any additional duties as directed by the management team Job responsibilities POSITION WITHIN THE TEAM Reports to: Area Manager / Beauty Department Manager CONTACTS AND RELATIONSHIPS Internal: Counter team, Area Managers, Retail Managers, RMAs External: LOEWE Perfumes clients, Department store colleagues, Department store Managers, Department store HR Departments Profile PERSON SPECIFICATION In order to be successful in this role, you will be: An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients' needs Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers' needs. Immaculately groomed and presented, you will embody the elegance that customers have come to identify with LOEWE Perfumes LOEWE Perfumes adds a multisensory dimension to LOEWE via a kaleidoscopic range of iconic fragrances for men, for women and for the home that combine vibrant, nature-inspired olfactory experiences with bold visual expression. In 1972, LOEWE launched its first women's fragrance: L de Loewe. Because of its success, the House began investing in international perfumery retail. LOEWE Perfumes has kept sustaining the brand's Spanish legacy, artisanal savoir-faire and innovative spirit guided, since 2013, by the creative vision of Jonathan Anderson, LOEWE's Creative Director, in partnership with in-house perfumier, Nuria Cruelles. Encompassing the Botanical Rainbow-nine iconic fragrance families that translate the depth and variety of Nature's inspiration into the medium of perfume-and LOEWE Home Scents-twelve plant portraits capturing the authentic essences of a vegetable garden-plus the ever-expanding, hedonistic Paula's Ibiza fragrance families and the Un Paseo Por Madrid collection, LOEWE Perfumes creates a multisensory kaleidoscope of colour, scent and emotion, inspired by nature. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.

Laings is a prestigious family run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK. With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world's most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state of the art workshops. Despite an ever changing landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences - bringing innovation to different touchpoints of the business, while never forgetting the deep rooted heritage that anchors the Laings story. As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Passion should come as standard and creating magical moments will part of your everyday environment. Our Edinburgh team assist 38.75 hours per week, 5 days out of 7. Here is How We See Your Role: Providing customers with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests. Leave customers with the feeling they received the best service. Developing in depth knowledge of our products, the brand and conveying this with pride and enthusiasm to customers. Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk ins) to qualify the jewellery needs of prospective customers. Strive to achieve sales targets in line with store figures, being ever mindful of personal targets. Communicate to a high standard with colleagues and share any insights or feedback from the sales process. Maintaining excellent presentation of the jewellery and showroom. Receiving and booking repairs from customers. Following up with customers after their purchase for after care issues and to request reviews. Take personal responsibility for stock handling, stock takes and watch/ jewellery counts. The Perfect Person We are Looking For: A passion for luxury products including jewellery, diamonds, gemstones and watches. A proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service. Luxury retail sales experience (does not need to be jewellery specific). An ability to quickly build trust and rapport with clients and the wider Laings team. Commitment to driving client loyalty through exceptional customer service standards and a genuine interest in their needs. Able to work both as part of a team and by using your own initiative. Why Laings? We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day. From unrivalled industry training to discounts on some of the UK leading retailers, Laings has built our approach to benefits around our employees to ensure their happiness, health, and wellbeing. Our benefits are also flexible, meaning that employees can choose benefits to match their individual needs through our bespoke benefits platform. We are proud to be an equal opportunities employer who encourages candidates from a wide range of backgrounds.

Would you love to make magical moments happen every day? Are you looking for a career in luxury retail? Then we may have the role for you! We are on the look out for an experienced, talented and fashion focussed individual to join our WED2B team. What We Do WED2B is fast becoming the global leader in bridalwear retail. With retail stores across the UK, Ireland, Belgium, The Netherlands and Germany, as well as an impressive in house design team, we offer a huge range of high quality, competitively priced designer bridalwear in a warm, friendly environment. It's an experience our customers tell us they love and one we're proud to offer. What You Will Do As a Bridal Sales Consultant you will be the absolute expert who helps our brides find their perfect wedding dress. It's a happy, exciting and sometimes emotional moment that we are privileged to share with our customers every single day. You will work individually and as part of a team to achieve company sales targets and incentives. You will assist with deliveries and carry out stock inspections, as well as ensuring that our store is beautifully presented. You will have excellent communication skills and be target driven whilst retaining a natural, friendly and enthusiastic persona. You should have a genuine passion for luxury fashion and a keen eye for styling. We will provide you with industry leading training that enables you to develop your career as a knowledgeable bridal specialist, even if you haven't worked in this sector before. Previous experience in a customer facing role. Proficient level of numeracy and literacy Previous experience in a sales role Previous experience in bridal industry is desirable Tailoring or sewing skills are desirable Why Choose Us There are many reasons that make WED2B a great place to work. We are proud to offer a friendly, professional environment to both our customers and colleagues. wed2b operate a generous commission scheme to all our consultants Enhanced maternity & paternity Online benefits platform Opportunities for career progression What our staff say "This is a fun and encouraging environment to work in. The most enjoyable part of the job for me personally is the ability to get to know the brides who come in and take part in this special moment in their lives" - Bridal Sales Consultant, Southampton Fall in love with a career in bridal. Apply today! Please note we can only accept applications from females and transgender women who have their GRC (Gender Recognition Certificate), as this role is exempt from the Equality Act for reasons of decency, because the role involves assisting brides in a state of undress. You'll find we are committed to developing, maintaining and supporting a culture of equality, diversity and inclusion. This applies to both our workforce and the practices we follow. Job types: Permanent, part-time Salary: £12.21 per hour plus generous commission Hours of Work: 16 hours per week, flexibility required over weekends and weekdays Be the first to know about new wedding dresses, store openings and more

# A&K Travel Group# Job Applicant Cookie Notice Last updated on: June 2, 2025 # Introduction and ScopeThis Job Applicant Cookie Notice (the " Notice ") is designed to assist you in understanding how and why A&K Travel Group Ltd (" AKTG , we, us, " or " our ") on our websites , and (collectively, the " Websites Provider and Cookie Type:Workday ( e.g. , PLAY\_LANG,PLAY\_SESSION, timezoneOffset,SESSIONID) Purpose: Duration:Session Provider and Cookie Type:Workday (TS\ , deviceID, \_cf\_bm) Purpose: Duration:Up to 1 year Provider and Cookie Type:Workday (WorkdayLB\_\ ) Purpose: Duration:Session Opting Out. Changes to this NoticeIf we make any material change to this Notice, we will post the revised Notice to our Websites and update the " Effective Date " above to reflect the date on which the new Notice became effective. Contact UsIf you have any questions about this Notice, please write to the AKTG privacy team by email at . Please allow up to four weeks for us to reply. You can also find more contact information by visiting our Job Applicant Privacy Notice. Job Description: Come and join one of the world's leading luxury travel brands. 60 years after Geoffrey Kent founded A&K, we're still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients' high expectations.With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can't be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you'll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There's always a buzz in the office about the latest ways we've gone the extra mile. Purpose: The role of a Senior Travel Consultant is to take responsibility for existing Abercrombie & Kent clients and build upon our rapidly growing client base. You will be creating memorable journeys, looking after the client from initial contact through to building itineraries, confirming travel arrangements, making contact upon their return, and setting up their next exciting experience of Abercrombie & Kent. Responsibilities Sales At the earliest opportunity, to contact enquiries requested a brochure with a view to nurturing this initial enquiry into an active sales lead. To proactively ensure familiarity with all products developments in your region - most specially those promoted on the A&K website, in brochures, magazines and any other marketing collateral, including special offers. Participate in daily morning catch ups with your Regional Sales Manager - offering them a clear view of how many enquires, quotes, pre and post calls you have for that day. It is expected that a comprehensive daily update is provided, with complete visibility of your to-do list. To routinely attend product training sessions, including participating on company sponsored educational trips. Attend and actively participate in all learning opportunities, offering your expertise to the training team where requested to increase knowledge across the business. Complete the relevant educational pre and post trip paperwork, including the preparation and delivery of a presentation to your team and the office. Use effective questioning techniques to effectively establish client requirements and then use your product knowledge to create a bespoke itinerary, matching these established preferences and requirements. Ensure that itinerary proposals, with quote, are produced and delivered to the client within 24hrs - if this is not possible, then the client must be kept up to date with progress. Prepare quotes within the acceptable margin parameters as set out by the management team. To maintain an efficient, professional and friendly relationship with the client throughout the booking process. Maintain regular contact with clients (and travel agents) to keep them informed of progress and the status of booking, including updating on developments. To call the client pre-travel and post-travel to seek feedback, pre-empt any problems and maintain a courteous relationship. Encourage the client to complete a post-travel questionnaire. Take responsibility for any post-travel problem solving in a professional, expedient and diplomatic manner, always looking to exceed expectations and deliver total client satisfaction. Fully research all itineraries, from the information/costings held on our in-house system or on file, Amadeus for flight information, manuals and guides where necessary. Consult with our ground handlers before a quotation finally becomes a booking. Consultant must ensure that client is advised of likely timescale for this processGeneral Reliably follow all company processes and procedures to ensure maximum efficiency. Additionally, you should also look to make recommendations for enhancements. Actively participate in, and implement learning from, all available hard and soft skills training. Provide cover for absent colleagues so that service delivery to clients is seamless and maintained. Represent Abercrombie & Kent at client events and trade exhibitions and be an ambassador for the brand. Revenue & Profitability Proactively manage the progress of itineraries from initial quote through to bookings and repeat business - specifically following-up all itinerary proposals sent to clients to ensure maximum conversion to bookings to maximise revenue and profit. This involves the very deliberate application of sales techniques. Be aware of individual and team sales targets, always working to ensure these are achieved or exceeded. Maximise margin through adherence to the set margin guidelines and eliminate mistakes through the precise use of the reservations system. Sales Performance Actively promote A&K DMCs, and end-user product. Collect and increase client information to ensure relevant information is retained. Elicit and record specific reasons why a proposed trip did not result in a booking to learn directly from the client and use this knowledge in the future. Sign off the file post-travel, securing repeat business and recommendations. About you Experience of travel within this region (essential) Passionate about travel Travel Industry Experience (desirable) Sales driven and focused A positive team player Articulate and creative Keen to progress and develop a career within the travel industry Enthusiastic and fun What we offer Competitive salary plus commission Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family) Discounted Gym Membership - we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex. Life Assurance (2x base salary paid out as a tax-free sum) Enhanced Paid Parental Leave - 18 weeks full pay regardless of gender Employee Assistance Program - includes access to wellbeing resources and counselling £1,000 Recruitment Referral Bonus Cycle to work scheme Season Ticket Loans Regular Social EventsIf you would like to learn more about the position, please email Why work for A&K What makes A&K a great place to work is the people. It's our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity

Headquartered in Barcelona and founded in 1922, Pronovias Group is the first global bridal group that is shaping the future of our industry for every bride. Our team is united by a shared passion and drive to make every woman truly happy. We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick's, White One, Nicole and Ladybird. We are currently recruiting Assistant Store Manager for our London store who will be responsible for delivering a unique shopping experience aligned to Pronovias standards, ensuring the achievement of your sales goals. Main responsibilites: Foster the team motivation. Distribute and share the set up objectives with the store team, monitoring them closely. Manage the store team timetable as well as their absences and its corresponding reporting. Coordinate and ensure that the different projects and development plans for the store team are applied. Foster the team growth to guarantee its profitability, acquiring a global business vision. Monitor the results of the store inventories. Organize, coordinate and monitor the store sales team to guarantee a customer service focused to be excellent. Organize, coordinate and monitor the atelier team in order to guarantee that the product is adjusted according to the quality and the established time, always assuring the client satisfaction. Organize and supervise the after sales period (fitting, delivering, ironing and refit) of each dress, assuring that the client satisfaction in the planned fittings. Collaborate with the sales consultants in providing advice to the customer and being professional helping the customer to take a decision. Provide updated information about the status of the store to the Store Manager in order to take appropriate decisions. Manage the daily appointments planning, fittings and tasks to guarantee a correct organization according to human and material resources, assuring the client satisfaction. Control the available stock to carry out activities to minimize it, as well as increasing or adjusting orders according to the customer requests. Inform to the store staff about possible adjustments in products, prices, IT to develop their activities in a satisfactory manner. Assure a global store image, according to the company internal policy and performing as a PRONOVIAS ambassador. Requirements: Good academic background in business and/or fashion designing At least 5-7 years as Assistant Store Manager in bridal or readytowear luxury brand and used to manage large teams Used to manage a P&L, work with KPI's and good level in excel (analytics, reporting, action plan development ) Fluency in English is mandatory, the knowledge of Spanish is a plus. If you feel this description fits with you and are excited in becoming part of the Pronovias team we will be delighted to meet you!

Fine Jewellery Operations Lead (Concierge)CompanyFentonLocationMayfair, LondonSalaryCompetitive annual salaryPublishedOctober 30, 2025DeadlineDecember 3, 2025Save Fine Jewellery Operations Lead (Concierge) Fenton Mayfair, London About Fenton & Our Vision Fenton is a London-based, direct-to-consumer fine jewellery company founded in 2019. We create high-quality, modern heirlooms designed to last a lifetime - jewellery that keeps your love stories alive for generations.Our mission is to transform the £5bn+ European fine jewellery market through transparency, accountability, and honesty . Every Fenton piece is fully customisable online and responsibly crafted, thanks to our global network of gemstone experts operating in countries with highly regulated standards. We also offer our Bespoke service where we work directly with our clients to make their vision a reality.At Fenton, our customers are at the heart of everything we do - reflected in over 530 five-star Trustpilot reviews. In 2021, we became the third fine jewellery brand to achieve B Corp certification , and the only one doing so at scale.In recent years, we've expanded our offering with Solar Diamonds (2022) , natural diamonds (2023), and most recently, our 14k Everyday Collection (2025) . About the Role: Fine Jewellery Operations Lead (Concierge) Our Concierge team is where e-commerce meets exceptional service - blending the ease of digital retail with the care and expertise of fine jewellery specialists.As Fine Jewellery Operations Lead , you'll play a pivotal role in ensuring our ops team runs smoothly day-to-day. You'll work closely with our Sales Team Lead and Head of Concierge to drive best-in-class service, streamline workflows, and foster a high-performing, customer-first environment.We're looking for an energetic, proactive and people-focused leader who thrives in a fast-paced, collaborative setting. You're comfortable with structure but never afraid to roll up your sleeves and embrace change as opportunity. Key Responsibilities Manage daily, weekly and monthly ops priorities and team organisation. Overseeing smooth and comprehensive dispatch organization every week. Ensuring every customer order is issued on time and correctly, managing post sale deadlines between the customer and our team. Fine jewellery quality control, flagging errors and inconsistencies with our manufacturing team. Manage repairs incoming and outgoing directly with customers and our UK-based Workshops. Managing post-sale customer enquiries and expectations. Handle escalations and guide the team in navigating customer challenges. Take ownership of BAU sales rhythm and support process improvements. Managing product and packaging inventory. Office admin tasks as necessary. Be flexible with weekend shifts and bank holiday cover (with time off in lieu provided). What We're Looking For 3-4 years proven success in luxury or high-end operations or product development. Strong interest in fine jewellery and gemmology (GIA or Gem-A qualifications preferred). Incredibly detailed and highly organised - this is a must-have for success in this role. Excellent communication skills, both written and verbal. Confident in prioritising, decision-making, and supporting others. Comfortable with digital tools such as Slack, WhatsApp, Instagram, Trengo, Excel, and more. A proactive, positive attitude and a genuine desire to grow and develop. This is a full-time role based in our Mayfair office, with min. 2 working Saturdays per month. This is on a rotational basis and time off in lieu is given ahead of Saturday working. UK work authorisation is essential. Benefits A competitive annual salary - we do not work on individual commission 25 days holiday per year & equivalent bank holiday days off Private health insurance and mandatory pension contributions Comprehensive career growth trajectory with clear milestones to reach each step Generous employee discounts on Fenton jewellery, contribution to work wardrobe & a manicure allowance! A modern office space near Bond Street with a great culture Company drinks, activities, and outings A social, intelligent, and highly driven team supporting you Application Next Steps Please apply with a CV via the application form below, LinkedIn or directly to Find out more about Fenton on instagram and Or read more here: Fenton in , Fenton in & Fenton in . Fenton do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. Fenton is a fine jeweller based in the heart of Mayfair specialising in responsibly-sourced coloured gemstones and Solar Diamonds created by sunlight. Our dedicated team of experts and qualified gemmologists will guide you through the process of creating your dream forever piece. With over 10,000 combinations to choose from, the Fenton website allows you to fully customise your jewellery to create something truly unique. Once you've finalised your design our artisan production team will lovingly craft your luxury jewellery to celebrate your love story and mark your special milestones. As a proud Certified B Corporation, we aim to meet rigorous standards of social and environmental performance, accountability, and transparency. We work only with the leading ethical mines producing the top 5% of coloured gemstones in countries where the mining industry is strictly regulated and regularly audited. And all our Solar Diamonds are produced in certified laboratories. With our production team based in India, we can guarantee responsible sourcing and production of every Fenton piece. Plus, this allows us to cut out the middle-men and the price inflation which comes with traditional jewellery, delivering the best possible value directly to you. How to applyApplying for a job on Benchpeg is easy. All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they're impressed with your application, they'll let you know.# Apply for JobBy using our jobs service and online application system you are consenting to our and our If you do not agree with these, please do not use the service. We reserve the right to contact you once in the future to invite you to subscribe to our newsletters. About The jewellery jobs listed on provide opportunities for career moves in all types of jobs in jewelleryFrom creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career! 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Overview Hammersmith, London, UK Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations. Role Purpose Join our specialist Africa sales team as a Travel Consultant or Senior Travel Consultant and help craft unforgettable journeys that ignite a deep passion for travel in our guests. As a brand ambassador for both Scott Dunn and the African continent, you will showcase our exclusive portfolio of luxury accommodations and exceptional experiences. This role involves full ownership of the sales process-designing and delivering bespoke, high-end holidays tailored to the needs of our discerning clientele. You'll create unique experiences across some of the most sought-after destinations in Sub-Saharan Africa, including South Africa, Zambia, Zimbabwe, Namibia, Mozambique, Tanzania, Kenya, Rwanda, Uganda, Madagascar, Mauritius, and Seychelles. Additionally, you will support select destinations in the Middle East-such as Jordan, Egypt, Oman, and Morocco-as well as island getaways like Mauritius. Responsibilities To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation To conduct pre departure calls and post trip calls for feedback and for new enquiries To work towards individual and team sales targets and meet Key Performance Indicators To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events To meet guests on a face-to-face basis when required To learn and become proficient on GDS airlines systems and Scott Dunn IT software To work closely with all departments and Sales teams Duties The duties that derive from these responsibilities include but are not exclusive to: Taking responsibility for the guest journey from first contact to post travel and repeat travel Demonstrating excellent attention to detail and accuracy in all communication with guests Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements Meeting guests at their request Using sales skills to convert into bookings Responding to all enquiries in an efficient and timely manner Handling high volumes of guest phone calls during peak periods Management of invoices including handling payments, collecting guest details and organising pre-arrival information Completing all travel documentation within specified time frames Maintaining contact with guests between booking and departure date, including arranging all concierge requirements Recording essential data and information using Scott Dunn's IT software Acting on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary Booking of guest flights and managing reservations through Travelport Attending all internal and external training courses Conducting familiarisation trips abroad and presenting back to teams and update website Attending trade shows, and promotional events in the UK and abroad Training colleagues with knowledge gained from areas visited Accounting for costs and margins on each booking Contributing to the team over and above standard sales and service requirements Such other duties as management may reasonably require from time to time About You A dedicated sales professional with a deep passion for showcasing Africa's unique value, from its vibrant cultures and breath-taking destinations. A strong storytelling and presentation skills to inspire and match guest with their perfect tailormade trip. Cultural awareness and ability to represent Africa authentically and respectfully. Skilled at telling Africa's story in a way that inspires trust, sparks curiosity and drives sales. If you are new to the sales world and looking to enter as a Travel Consultant, naturally, travel will be a deep passion of yours, but previous travel sales experience is not essential. If you are applying as a Senior, you will have acquired experience across the key product areas through extensive Africa Travel accompanied by Travel Sales experience. Other requirements for both roles include: Sales driven with a keen eye for numbers Enthusiastic and polite telephone manner Excellent attention to detail Proven organisational skills Previous experience of delivering exceptional customer service Values & Behaviours All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process. In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best. Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun. Location We aim to find someone who would be office based in our London, Hammersmith office. Why work for Scott Dunn In return for your expertise and commitment to our values of in the detail, in the know, and inspiring; We support your career growth - We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunns global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group We give you the tools to succeed - We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week. We recognise and reward your success and loyalty - We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30). We celebrate your excellence - With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms. We provide you with a wide-range of job and industry-perks - We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much, more! Diversity, Equity, and Inclusion At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. Should you require any support or accommodations as it relates to our recruitment process, please contact for further information or alternative application processes to support your requirement. Apply You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.