Store Manager - Flagship Store - Shaftesbury Avenue About the role We are currently recruiting for a new Store Manager for our flagship store on Shaftesbury Avenue in London. Managing a committed team of 16 Retail Assistants, you will be responsible for inspiring, motivating, and coaching the team as well as creating a fantastic customer offering through a great looking store environment. The Shaftesbury Avenue store is our largest London store with a multi-million pound turnover. It is a busy, vibrant environment where we offer our customers more than a transactional retail service. We spend time with them to understand exactly what they are looking for and guide them to help them make the right product choices. You will build strong relationships with local businesses and establish rapport with repeat customers. Other aspects of the role will include driving the team to hit challenging sales and profitability targets, delivering world-class customer service, and maintaining a high level of stock availability and excellent visual merchandising standards throughout the store. About you To apply for the Store Manager role, you will have previous experience from within a similar sized store with strong people management and leadership experience. You will have a commercial outlook and demonstrable experience of increasing sales and commercial performance within a store. You must have experience from a consultative sales retail environment rather than a purely transactional one and be truly passionate about customer service and experience. You will also have excellent communication skills with the ability to coach and develop your team. About Nisbets We are the UK's market-leading catering equipment supplier. Established as a small family business in 1983 to the global operation of today, growth and innovation is what sets us apart and makes us unique. Our story is one of high growth, huge challenges, and an enormous opportunity ahead of us. Nisbets has been recognised on The 2018 Sunday Times' TopTrack250 which champions Britain's growing businesses. We've ranked 48th and just one of nine businesses recognised in the South West. Having doubled our turnover in the last 5 years, the scale of opportunity ahead of us is vast and we need like-minded, ambitious people to help us deliver our UK and International growth plans. You will be well rewarded for your hard work, not only will you be part of a growing business but we'll make sure you have the right training and progression opportunities. Driven by collaborative working means the scope for growth and personal impact is enormous.
Jul 06, 2025
Full time
Store Manager - Flagship Store - Shaftesbury Avenue About the role We are currently recruiting for a new Store Manager for our flagship store on Shaftesbury Avenue in London. Managing a committed team of 16 Retail Assistants, you will be responsible for inspiring, motivating, and coaching the team as well as creating a fantastic customer offering through a great looking store environment. The Shaftesbury Avenue store is our largest London store with a multi-million pound turnover. It is a busy, vibrant environment where we offer our customers more than a transactional retail service. We spend time with them to understand exactly what they are looking for and guide them to help them make the right product choices. You will build strong relationships with local businesses and establish rapport with repeat customers. Other aspects of the role will include driving the team to hit challenging sales and profitability targets, delivering world-class customer service, and maintaining a high level of stock availability and excellent visual merchandising standards throughout the store. About you To apply for the Store Manager role, you will have previous experience from within a similar sized store with strong people management and leadership experience. You will have a commercial outlook and demonstrable experience of increasing sales and commercial performance within a store. You must have experience from a consultative sales retail environment rather than a purely transactional one and be truly passionate about customer service and experience. You will also have excellent communication skills with the ability to coach and develop your team. About Nisbets We are the UK's market-leading catering equipment supplier. Established as a small family business in 1983 to the global operation of today, growth and innovation is what sets us apart and makes us unique. Our story is one of high growth, huge challenges, and an enormous opportunity ahead of us. Nisbets has been recognised on The 2018 Sunday Times' TopTrack250 which champions Britain's growing businesses. We've ranked 48th and just one of nine businesses recognised in the South West. Having doubled our turnover in the last 5 years, the scale of opportunity ahead of us is vast and we need like-minded, ambitious people to help us deliver our UK and International growth plans. You will be well rewarded for your hard work, not only will you be part of a growing business but we'll make sure you have the right training and progression opportunities. Driven by collaborative working means the scope for growth and personal impact is enormous.
YD-604 YD PARRAMATTA , SHOP 3060 WESTFIELD PARRAMATTA, PARRAMATTA NSW, New South Wales, Australia Req Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor. Our philosophy is pretty simple: we believe every night should end with a good story. We are looking for our next leader who is ready to further their career within a retailer that's passionate about developing and growing their team and styling their customers. As a yd. Assistant store manager you will: • Provide an exceptional customer experience to each and every customer. • Lead by example at all times and inspire the team around you. • Coach & develop your team consistently to be able to achieve our brand goals. • Be honest and candid at all times. • Be driven and confident working with KPIS and individual targets. • Have outstanding standards for visual merchandising and store presentation. • Great time management & able to prioritise and multi-task. Skills required: • Experience as a full timer in a fashion retailer or a customer service workplace. • Self-motivated, driven and have the will to grow. • Have the ability to identify and coach opportunities and roadblocks. • Having a strong understanding of KPIS, their impact on a business and how to coach them. • Experience in motivating and driving a team around you. Are you ready to go on your next journey? Time to hit the apply button. The successful candidates will be contacted.
Jul 06, 2025
Full time
YD-604 YD PARRAMATTA , SHOP 3060 WESTFIELD PARRAMATTA, PARRAMATTA NSW, New South Wales, Australia Req Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor. Our philosophy is pretty simple: we believe every night should end with a good story. We are looking for our next leader who is ready to further their career within a retailer that's passionate about developing and growing their team and styling their customers. As a yd. Assistant store manager you will: • Provide an exceptional customer experience to each and every customer. • Lead by example at all times and inspire the team around you. • Coach & develop your team consistently to be able to achieve our brand goals. • Be honest and candid at all times. • Be driven and confident working with KPIS and individual targets. • Have outstanding standards for visual merchandising and store presentation. • Great time management & able to prioritise and multi-task. Skills required: • Experience as a full timer in a fashion retailer or a customer service workplace. • Self-motivated, driven and have the will to grow. • Have the ability to identify and coach opportunities and roadblocks. • Having a strong understanding of KPIS, their impact on a business and how to coach them. • Experience in motivating and driving a team around you. Are you ready to go on your next journey? Time to hit the apply button. The successful candidates will be contacted.
This role is responsible for the delivery and execution of trading operations and on-site user journey within the EMEA Digital Trading team. Commercial, with a results-driven mindset, this role works collaboratively across functions to ensure timely launches of trading activities as well as a best-in-class user journey that's both relevant for driving revenue and conversions, as well as brand. This individual will lead the Trade & VM Co-Ordinators and Trading Operations Assistant as well as BAU trading, seasonal and promotional setup for key trading events, short & long-term site journey initiatives. Responsibilities You will provide weekly and Ad hoc reporting for EMEA Digital in team and wider business trade meets. Reporting includes but is not limited to, topline trading, conversion, user journey and your sponsored product categories (Sandals/Winter/Collabs). You will own the weekly trade and post-release site walks, ensuring delegation to junior members and following up that actions are taken at all priority levels. You will oversee the trading calendar alongside the VM & trade co-ordinators, making sure key product launches are plotted in the trade calendar and quarterly planning, maximising stock and full price opportunities as well as their market sponsorship opps. You will closely sponsor the two main seasonal product categories, ensuring product vision and trade strategy is delivered. You will own the onsite DTC product strategy, execution and forecasting for Partner and Inline collaborations, working cross-functionally with all Digital depts as Global Marketing team to maximise traffic and conversion opportunities. You will work alongside the DTC and retail merchandising teams to optimise product performance for your categories, maximising availability, reviewing and making suggestions on product range and options, owning the Digital Intake Tracker and ensuring the stock is in the right location at the right time to fully maximise full price sell thru. You will work closely with the marketing teams to align digital stock with key dates to ensure the successful delivery of marketing events and product launches, reporting on performance and sell-thru post-launch. You will develop and nurture the team to provide weekly content and trading strategies for their categories and sponsored markets, suggesting content and products to be used in marketing activities based on trading performance, seasonality, planned product lifecycle, and regional nuances. You will work closely with the Business Analyst to develop existing and new reports to support data-driven decision making across the team. You will sponsor the Iberias DOCS team, ensuring the Digital voice is heard and attending quarterly and weekly team meets to ensure regional strategy is seen through. You will work alongside the EU Country Managers to ensure any localised site activity is delivered to the highest standard and best in class customer experience. You will work closely with the Digital Content & Production team to ensure updates for launches and key events are updated on time. You will oversee seasonal product setup as well as promotional trading events setup, working cross-functionally across the tech and product teams, identifying opportunities to improve and maintain processes. You will manage relationships with Trade Insights, Studio, Regional CRO and Global UX teams, to ensure sensible prioritisation of AB tests, relevant content and delivering key trading initiatives within the tech roadmap and integral features into 90 day planning. You will own the Backend trading operations process, including but not limited to: Navigation, Categories, Product Cockpit, Redirects, Promotions & Coupon Codes. You will be an EMEA trade and operations point of contact for external and internal teams, and a key stakeholder in enhancement projects. You will own the on-site search and merchandising strategy, as well as the relationship with 3rd party search and merch provider. As a people manager, you will be expected to drive a strategy to maintain and develop engagement and retention alongside the Senior Ecommerce Manager and Head of Ecommerce. It goes without saying that everyone at Dr Martens is a team. Therefore, you will be expected to take on other duties as needed. THE STUFF THAT SETS YOU APART Strong commercial acumen and analytical mindset. Ability to be agile, multi-task and delegate effectively. Relationship building and maintaining is crucial in this role, collaborating as well as challenging cross-functionally to deliver deadlines, drive trade and timely launches. Driving engagement and morale of junior trade team members. Advanced knowledge of Hybris Backoffice and Fredhopper Merchandising & Search. Knowledge of Google Analytics, Content Square, Excel, Google search console, and other relevant ecommerce tools. Proven capability of working in a fast-paced environment and prioritising trade tasks and the customer experience effectively. WHAT'S IN IT FOR YOU? Hybrid working (3 days in London office) Welcome to the family free pair of Docs 65% off all Docs Award-winning 'Buy As You Earn' Dr.Martens share plan Private healthcare A dedicated culture team 2 paid volunteer days per year Are you ready to fill your boots? Apply now. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
Jul 06, 2025
Full time
This role is responsible for the delivery and execution of trading operations and on-site user journey within the EMEA Digital Trading team. Commercial, with a results-driven mindset, this role works collaboratively across functions to ensure timely launches of trading activities as well as a best-in-class user journey that's both relevant for driving revenue and conversions, as well as brand. This individual will lead the Trade & VM Co-Ordinators and Trading Operations Assistant as well as BAU trading, seasonal and promotional setup for key trading events, short & long-term site journey initiatives. Responsibilities You will provide weekly and Ad hoc reporting for EMEA Digital in team and wider business trade meets. Reporting includes but is not limited to, topline trading, conversion, user journey and your sponsored product categories (Sandals/Winter/Collabs). You will own the weekly trade and post-release site walks, ensuring delegation to junior members and following up that actions are taken at all priority levels. You will oversee the trading calendar alongside the VM & trade co-ordinators, making sure key product launches are plotted in the trade calendar and quarterly planning, maximising stock and full price opportunities as well as their market sponsorship opps. You will closely sponsor the two main seasonal product categories, ensuring product vision and trade strategy is delivered. You will own the onsite DTC product strategy, execution and forecasting for Partner and Inline collaborations, working cross-functionally with all Digital depts as Global Marketing team to maximise traffic and conversion opportunities. You will work alongside the DTC and retail merchandising teams to optimise product performance for your categories, maximising availability, reviewing and making suggestions on product range and options, owning the Digital Intake Tracker and ensuring the stock is in the right location at the right time to fully maximise full price sell thru. You will work closely with the marketing teams to align digital stock with key dates to ensure the successful delivery of marketing events and product launches, reporting on performance and sell-thru post-launch. You will develop and nurture the team to provide weekly content and trading strategies for their categories and sponsored markets, suggesting content and products to be used in marketing activities based on trading performance, seasonality, planned product lifecycle, and regional nuances. You will work closely with the Business Analyst to develop existing and new reports to support data-driven decision making across the team. You will sponsor the Iberias DOCS team, ensuring the Digital voice is heard and attending quarterly and weekly team meets to ensure regional strategy is seen through. You will work alongside the EU Country Managers to ensure any localised site activity is delivered to the highest standard and best in class customer experience. You will work closely with the Digital Content & Production team to ensure updates for launches and key events are updated on time. You will oversee seasonal product setup as well as promotional trading events setup, working cross-functionally across the tech and product teams, identifying opportunities to improve and maintain processes. You will manage relationships with Trade Insights, Studio, Regional CRO and Global UX teams, to ensure sensible prioritisation of AB tests, relevant content and delivering key trading initiatives within the tech roadmap and integral features into 90 day planning. You will own the Backend trading operations process, including but not limited to: Navigation, Categories, Product Cockpit, Redirects, Promotions & Coupon Codes. You will be an EMEA trade and operations point of contact for external and internal teams, and a key stakeholder in enhancement projects. You will own the on-site search and merchandising strategy, as well as the relationship with 3rd party search and merch provider. As a people manager, you will be expected to drive a strategy to maintain and develop engagement and retention alongside the Senior Ecommerce Manager and Head of Ecommerce. It goes without saying that everyone at Dr Martens is a team. Therefore, you will be expected to take on other duties as needed. THE STUFF THAT SETS YOU APART Strong commercial acumen and analytical mindset. Ability to be agile, multi-task and delegate effectively. Relationship building and maintaining is crucial in this role, collaborating as well as challenging cross-functionally to deliver deadlines, drive trade and timely launches. Driving engagement and morale of junior trade team members. Advanced knowledge of Hybris Backoffice and Fredhopper Merchandising & Search. Knowledge of Google Analytics, Content Square, Excel, Google search console, and other relevant ecommerce tools. Proven capability of working in a fast-paced environment and prioritising trade tasks and the customer experience effectively. WHAT'S IN IT FOR YOU? Hybrid working (3 days in London office) Welcome to the family free pair of Docs 65% off all Docs Award-winning 'Buy As You Earn' Dr.Martens share plan Private healthcare A dedicated culture team 2 paid volunteer days per year Are you ready to fill your boots? Apply now. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.
Shop L1-106, Melbourne Central La Trobe St &, Swanston St, Melbourne VIC 3000, Australia Posted Tuesday 6 May 2025 at 2:00 pm Part of the Accent Group portfolio of brands, Stylerunner is the world's leading digital destination for premium activewear & footwear, delivering the latest on-trend styles to fashion enthusiasts worldwide who love an active lifestyle. We foster a fun and collaborative culture, dedicated to delivering excellence for our customers. Our mission is to provide the most fashion-forward active and casual wear in a unique, innovative, and personal way. The Stylerunner product range is distinctive, showcasing top-tier, highly sought-after collections from over 70 established and emerging designer brands. Stylerunner is seeking an Assistant Manager to join the team at Stylerunner Melbourne Central. The Role: We are looking for an Assistant Store Manager to join our Stylerunner Melbourne Central store! In this exciting opportunity, you will support the Store Manager in leading a passionate team of casual staff. You will work collaboratively to drive sales and KPIs, deliver excellent customer service, and coach your team in styling customers with the latest fashion wear. Our footwear destination features the largest ranges of influential brands such as New Balance, Nike, Adidas, Reebok, Autry, and more. Benefits & Culture: 40% off Accent Group brands including Hype DC, Skechers, Platypus, Vans, and more Sunday to Thursday roster - two consecutive days off for a healthy work-life balance Access to our 'Employee Benefits' program with discounted gym memberships & health insurance Work amongst premium products with fellow passionate sneaker enthusiasts Training & development programs to grow your career Opportunity to join the Future Leaders program with leadership workshops, global conferences, awards, and more The Role & Responsibilities: Ensure efficient store operations to meet sales targets, KPIs, visual merchandising, stock levels, wage control, and shrinkage management Motivate your team to achieve KPI and sales goals Monitor sales performance daily, weekly, monthly, and yearly, recognizing successes and addressing gaps Manage wage costs and adhere to rostering standards Coach and mentor staff to maintain high morale and support their development through training and succession planning Ensure compliance with OH&S legislation and best practices To be successful, you will have: At least 1 year of retail store management experience in a fast-paced environment A motivated, 'Make it Happen' attitude A passion for inspiring and leading teams to succeed Strategic thinking to identify opportunities and drive sales and KPIs Operational expertise in stock control and visual merchandising Experience managing rosters and wage budgets At Accent Group Limited, we are committed to creating an inclusive workplace that values diversity and inclusion across age, gender, identity, race, sexual orientation, ethnicity, and abilities. We promote an environment where everyone can be their authentic selves. We acknowledge and respect the Traditional Owners and custodians of the land, including Aboriginal, Torres Strait Islander, and Māori peoples.
Jul 06, 2025
Full time
Shop L1-106, Melbourne Central La Trobe St &, Swanston St, Melbourne VIC 3000, Australia Posted Tuesday 6 May 2025 at 2:00 pm Part of the Accent Group portfolio of brands, Stylerunner is the world's leading digital destination for premium activewear & footwear, delivering the latest on-trend styles to fashion enthusiasts worldwide who love an active lifestyle. We foster a fun and collaborative culture, dedicated to delivering excellence for our customers. Our mission is to provide the most fashion-forward active and casual wear in a unique, innovative, and personal way. The Stylerunner product range is distinctive, showcasing top-tier, highly sought-after collections from over 70 established and emerging designer brands. Stylerunner is seeking an Assistant Manager to join the team at Stylerunner Melbourne Central. The Role: We are looking for an Assistant Store Manager to join our Stylerunner Melbourne Central store! In this exciting opportunity, you will support the Store Manager in leading a passionate team of casual staff. You will work collaboratively to drive sales and KPIs, deliver excellent customer service, and coach your team in styling customers with the latest fashion wear. Our footwear destination features the largest ranges of influential brands such as New Balance, Nike, Adidas, Reebok, Autry, and more. Benefits & Culture: 40% off Accent Group brands including Hype DC, Skechers, Platypus, Vans, and more Sunday to Thursday roster - two consecutive days off for a healthy work-life balance Access to our 'Employee Benefits' program with discounted gym memberships & health insurance Work amongst premium products with fellow passionate sneaker enthusiasts Training & development programs to grow your career Opportunity to join the Future Leaders program with leadership workshops, global conferences, awards, and more The Role & Responsibilities: Ensure efficient store operations to meet sales targets, KPIs, visual merchandising, stock levels, wage control, and shrinkage management Motivate your team to achieve KPI and sales goals Monitor sales performance daily, weekly, monthly, and yearly, recognizing successes and addressing gaps Manage wage costs and adhere to rostering standards Coach and mentor staff to maintain high morale and support their development through training and succession planning Ensure compliance with OH&S legislation and best practices To be successful, you will have: At least 1 year of retail store management experience in a fast-paced environment A motivated, 'Make it Happen' attitude A passion for inspiring and leading teams to succeed Strategic thinking to identify opportunities and drive sales and KPIs Operational expertise in stock control and visual merchandising Experience managing rosters and wage budgets At Accent Group Limited, we are committed to creating an inclusive workplace that values diversity and inclusion across age, gender, identity, race, sexual orientation, ethnicity, and abilities. We promote an environment where everyone can be their authentic selves. We acknowledge and respect the Traditional Owners and custodians of the land, including Aboriginal, Torres Strait Islander, and Māori peoples.
Select how often (in days) to receive an alert: Senior Planning Analyst Department: MERCHANDISING & PLANNING City: London Location: GB INTRODUCTION JOB PURPOSE Burberry is looking for a talented Senior Planning Analyst, this position operates within the Global Merchandise Planning Operations team, supporting the team in core responsibilities across planning & reporting. In this role you will have responsibility for delivering on the reporting centre of excellence goals but will also support on the Collection OTB process. You will be accountable for: Reconciliations of Global reporting, ensuring that reports are distributed to business in a timely fashion Working with IT on delivering reporting center of excellence goals including self-service reporting and any new / amended report requirements Assisting on ad-hoc analyses including the quarterly Investor Relations trade commentary, Monthly KPI reporting and CEO board letters Supporting the Collection OTB process, including creating OTB planning templates, preparing historical data and consolidation of submissions Supervise & support Planning Assistant in day-to-day activities RESPONSIBILITIES Reporting Centre of Excellence Reconciling Global Reporting to ensure accurate and timely reports to business. Supporting Product, Finance & Strategy with creation of weekly Trade Reporting covering Collection Trading, Comp Reporting & Trend Reporting Assisting the Merchandise Planning Operations Senior Manager in developing / enhancing reports and user acceptance testing of these reports. Working with Merchandise Planning Operations Senior Manager & project team on delivery on self-service reporting. Developing systems expertise & close partnership with IT & the wider business to continue Merchandise Planning Operation's centre of excellence for BW, Excel & commercial reporting. Ad-hoc Analyses Analysis of ad-hoc data & reports, adding commercial insights & linking across departments Responsible for compiling quarterly Investor Relations trade commentary and CEO board letter statistics. Collection OTB Supporting on the Collection OTB process as required, including: Building & maintain Excel planning templates Creating summaries & dashboards Creating ad-hoc analysis to highlight key risks & opportunity to the company Working with Regional Planning & Divisional Planning to drive continual improvement & development of tools, reporting & processes. Own consolidation & reconciliation of large amounts of data for subsequent analysis & insights. PERSONAL PROFILE Advanced Excel knowledge Highly analytical, organised and detail-oriented with a passion for the Brand A flexible attitude, willing and able to manage multiple and potentially competing priorities Good communication skills, with the ability to build positive working relationships with cross-functional teams Strong attention to detail and analytical skills Experience with SAP / Business warehouse / Business objects would be advantageous MEASURES OF SUCCESS FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Posting Notes: United Kingdom Not Applicable London MERCHANDISING & PLANNING PRICING n/a Job Segment: Strategic Planning, Merchandising, ERP, SAP, Strategy, Retail, Technology
Jul 06, 2025
Full time
Select how often (in days) to receive an alert: Senior Planning Analyst Department: MERCHANDISING & PLANNING City: London Location: GB INTRODUCTION JOB PURPOSE Burberry is looking for a talented Senior Planning Analyst, this position operates within the Global Merchandise Planning Operations team, supporting the team in core responsibilities across planning & reporting. In this role you will have responsibility for delivering on the reporting centre of excellence goals but will also support on the Collection OTB process. You will be accountable for: Reconciliations of Global reporting, ensuring that reports are distributed to business in a timely fashion Working with IT on delivering reporting center of excellence goals including self-service reporting and any new / amended report requirements Assisting on ad-hoc analyses including the quarterly Investor Relations trade commentary, Monthly KPI reporting and CEO board letters Supporting the Collection OTB process, including creating OTB planning templates, preparing historical data and consolidation of submissions Supervise & support Planning Assistant in day-to-day activities RESPONSIBILITIES Reporting Centre of Excellence Reconciling Global Reporting to ensure accurate and timely reports to business. Supporting Product, Finance & Strategy with creation of weekly Trade Reporting covering Collection Trading, Comp Reporting & Trend Reporting Assisting the Merchandise Planning Operations Senior Manager in developing / enhancing reports and user acceptance testing of these reports. Working with Merchandise Planning Operations Senior Manager & project team on delivery on self-service reporting. Developing systems expertise & close partnership with IT & the wider business to continue Merchandise Planning Operation's centre of excellence for BW, Excel & commercial reporting. Ad-hoc Analyses Analysis of ad-hoc data & reports, adding commercial insights & linking across departments Responsible for compiling quarterly Investor Relations trade commentary and CEO board letter statistics. Collection OTB Supporting on the Collection OTB process as required, including: Building & maintain Excel planning templates Creating summaries & dashboards Creating ad-hoc analysis to highlight key risks & opportunity to the company Working with Regional Planning & Divisional Planning to drive continual improvement & development of tools, reporting & processes. Own consolidation & reconciliation of large amounts of data for subsequent analysis & insights. PERSONAL PROFILE Advanced Excel knowledge Highly analytical, organised and detail-oriented with a passion for the Brand A flexible attitude, willing and able to manage multiple and potentially competing priorities Good communication skills, with the ability to build positive working relationships with cross-functional teams Strong attention to detail and analytical skills Experience with SAP / Business warehouse / Business objects would be advantageous MEASURES OF SUCCESS FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Posting Notes: United Kingdom Not Applicable London MERCHANDISING & PLANNING PRICING n/a Job Segment: Strategic Planning, Merchandising, ERP, SAP, Strategy, Retail, Technology
Store Manager Reporting To: Retail Area Manager Location: Bath Contract Type: Permanent Hours per week: 40 Who are Bird & Blend Tea Co.? Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea! Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university. Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike's passion for over 10 years. From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK. Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it's why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it's what we care about other than great tea that makes us magical. You can read heaps more information about us and our mission here: About this Role: As a Store Manager, you're the key to engaging with customers, listening to their needs, and guiding them to the right products. With your passionate and focused leadership, you'll inspire and develop your team to create memorable and inclusive customer experiences, driving the store's overall success. You'll handle budgeting, plan marketing strategies, and build the store's customer base. You'll also coordinate the daily activities of your team, build relationships with internal and external stakeholders, and inspire a high-performing team in a dynamic and friendly environment. We're looking for a dedicated professional who brings passion and excellence to everything they do. This is a full-time role (40h per week), which includes weekends and some evenings, operating an on-site working pattern. What are the responsibilities? Customer Experience : Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer-focused culture with memorable interactions. Customer Focus : Become an expert on Bird & Blend products and values and handle escalated customer queries promptly. Sales : Drive your team to meet sales targets and KPIs and implement sales strategies with the Assistant Manager to boost not only sales but the customer experience. Motivate and Inspire : Lead, motivate and support your team to achieve individual and collective goals. Coaching : Provide feedback and coaching to enhance individual and store performance. Recruiting and Training : Recruit, induct, train, and develop a high-performing team that fosters a positive store environment. Daily Operations : Oversee daily store operations, including opening and closing procedures. Staff Rotas : Organise and oversee team schedules to ensure there is enough cover on the shop floor at all times. Merchandising Standards : Maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible. Sustainability : Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same. (We're a B-Corp!) Stock Management : Manage stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available. Stock Takes : Arrange, plan and execute stock takes. Events : Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers. Sampling : Motivating and leading the team to get out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events. Build Connections : Foster relationships within the local community to increase footfall and successful store events and activities About you: People Management Experience : At least 2 years previous experience in a management role or similar within a customer service environment. Brand Ambassador : Proudly represent our brand and culture, embodying our values and inspiring your team to do the same. Sales Skills : Proven track record of effective selling skills and the ability to drive commercial outcomes. Team Leadership : Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment. Communication and Problem-Solving : Excellent communication, problem-solving, and visual merchandising skills. Product Enthusiasm : A genuine passion for our product and the confidence to share your enthusiasm with customers and the team. Customer Service Skills : Excellent customer service skills with the ability to build rapport and connect with customers confidently. Employment Relations : Experience in managing employee relations cases effectively. Professionalism : Foster a professional, fair, and kind relationship with customers and your team. Empathy : Demonstrated ability to use empathy to manage interpersonal relationships effectively. Open Mindset : A curious and open-minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives. Flexible Availability : Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times. A commitment to excellence : Going above and beyond to ensure customer satisfaction is second nature to you. Approaching people : Confident and comfortable to approach people with a sample inside and outside of the store. Are there any perks? Of course there are, for all the hard work you will get: We are proud to be a Sunday Times Best Places To Work 2024 employer. Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace. Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement. Holiday accrual that grows with loyalty : Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service. Life Insurance & Income Protection: providing financial security and peace of mind for you and your families. Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed. Complimentary drinks and snacks : Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office. Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation. Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges. Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings. Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back. Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship. We also have enhanced family friendly policies , offer flexible working and are always open to discussing your individual circumstances! We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
Jul 05, 2025
Full time
Store Manager Reporting To: Retail Area Manager Location: Bath Contract Type: Permanent Hours per week: 40 Who are Bird & Blend Tea Co.? Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea! Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university. Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike's passion for over 10 years. From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK. Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it's why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it's what we care about other than great tea that makes us magical. You can read heaps more information about us and our mission here: About this Role: As a Store Manager, you're the key to engaging with customers, listening to their needs, and guiding them to the right products. With your passionate and focused leadership, you'll inspire and develop your team to create memorable and inclusive customer experiences, driving the store's overall success. You'll handle budgeting, plan marketing strategies, and build the store's customer base. You'll also coordinate the daily activities of your team, build relationships with internal and external stakeholders, and inspire a high-performing team in a dynamic and friendly environment. We're looking for a dedicated professional who brings passion and excellence to everything they do. This is a full-time role (40h per week), which includes weekends and some evenings, operating an on-site working pattern. What are the responsibilities? Customer Experience : Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer-focused culture with memorable interactions. Customer Focus : Become an expert on Bird & Blend products and values and handle escalated customer queries promptly. Sales : Drive your team to meet sales targets and KPIs and implement sales strategies with the Assistant Manager to boost not only sales but the customer experience. Motivate and Inspire : Lead, motivate and support your team to achieve individual and collective goals. Coaching : Provide feedback and coaching to enhance individual and store performance. Recruiting and Training : Recruit, induct, train, and develop a high-performing team that fosters a positive store environment. Daily Operations : Oversee daily store operations, including opening and closing procedures. Staff Rotas : Organise and oversee team schedules to ensure there is enough cover on the shop floor at all times. Merchandising Standards : Maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible. Sustainability : Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same. (We're a B-Corp!) Stock Management : Manage stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available. Stock Takes : Arrange, plan and execute stock takes. Events : Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers. Sampling : Motivating and leading the team to get out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events. Build Connections : Foster relationships within the local community to increase footfall and successful store events and activities About you: People Management Experience : At least 2 years previous experience in a management role or similar within a customer service environment. Brand Ambassador : Proudly represent our brand and culture, embodying our values and inspiring your team to do the same. Sales Skills : Proven track record of effective selling skills and the ability to drive commercial outcomes. Team Leadership : Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment. Communication and Problem-Solving : Excellent communication, problem-solving, and visual merchandising skills. Product Enthusiasm : A genuine passion for our product and the confidence to share your enthusiasm with customers and the team. Customer Service Skills : Excellent customer service skills with the ability to build rapport and connect with customers confidently. Employment Relations : Experience in managing employee relations cases effectively. Professionalism : Foster a professional, fair, and kind relationship with customers and your team. Empathy : Demonstrated ability to use empathy to manage interpersonal relationships effectively. Open Mindset : A curious and open-minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives. Flexible Availability : Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times. A commitment to excellence : Going above and beyond to ensure customer satisfaction is second nature to you. Approaching people : Confident and comfortable to approach people with a sample inside and outside of the store. Are there any perks? Of course there are, for all the hard work you will get: We are proud to be a Sunday Times Best Places To Work 2024 employer. Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace. Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement. Holiday accrual that grows with loyalty : Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service. Life Insurance & Income Protection: providing financial security and peace of mind for you and your families. Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed. Complimentary drinks and snacks : Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office. Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation. Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges. Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings. Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back. Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship. We also have enhanced family friendly policies , offer flexible working and are always open to discussing your individual circumstances! We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
MORI is a digitally native, omnichannel baby and children's sleepwear brand established and headquartered in London. We exist to empower families to sleep better. We are a hard-working and close-knit team dedicated to creating quality products and a brand loved by parents, globally. For a young emerging brand, MORI has achieved significant critical acclaim and global recognition, partly fuelled by celebrity endorsements such as Kim Kardashian and other influencers, as well as winning multiple awards including Best Baby Brand (2018, 2019, 2020), Most Eco-Friendly Brand (2020, 2021, 2022), The Queen's Awards for Enterprise (2022), Can't Live Without Parenting Product (2021, 2023), Made for Mum (2024). The Role We're seeking an experienced E-commerce Manager to lead and optimise our D2C online customer experience, owning all e-commerce and retention touchpoints. You will manage the strategy and daily operations of our Shopify Plus websites across three regions, delivering against a clear trading calendar aligned with business growth objectives. This includes driving revenue through improved CVR, increased AOV, and customer journey enhancements. Your remit includes planning and executing campaigns, overseeing product launches, and ensuring a seamless shopping experience. You'll also support the retention team in building a loyal customer base. Strong analytical skills are essential-you'll regularly use GA4 and other tools to track performance, analyse funnels, and identify opportunities for optimisation. Experience with visual merchandising tools, conversion funnel strategy, and D2C best practices is required. Reporting to the Head of Growth, you'll collaborate with key stakeholders and manage a Retention Manager and Content Assistant. Responsibilities Website Management Lead the rollout of site enhancements and new features with the technical team, ensuring an intuitive and seamless user experience. Collaborate with our SEO agency to implement effective on-site SEO strategies. Own GA4 tracking and reporting; analyse complex user journeys to identify optimisation opportunities and improve conversion rates (CVR). Stay up to date with industry developments affecting e-commerce operations, including cookie policies, data privacy, accessibility, and compliance. E-commerce Strategy & CRO Brief the creative team on UX design needs with a mobile-first mindset to ensure a frictionless customer journey. Build data-driven business cases to prioritise projects and demonstrate ROI using KPIs and performance metrics. Plan and execute A/B testing to validate new features or layouts; share insights and make data-backed decisions. Use tools like Microsoft Clarity and heatmaps to analyse on-site behaviour and customer feedback. Retention Oversee the Retention team and support the development and execution of the email strategy, including both broadcast and automated campaigns. Analyse key retention metrics-such as customer lifetime value (CLV) and repeat purchase rates-to drive loyalty and sustained engagement. Over 5 years experience growing a D2C Shopify Plus ecommerce business Proven success in owning a trading calendar with the ability to quickly react to trade performance to drive sales. Demonstrated success in building CRM strategies that drive repeat business using tools like Klaviyo or similar A strong analytical mindset with the ability to interpret data and draw actionable insights using excel pivots and BI tools. Outstanding communication skills, with the ability to present results with confidence and craft compelling creative briefs to support campaign launches. Strong organisational skills to manage multiple deadlines end-to-end. Impressive problem-solving skills, using a combination of data and intuition to identify problems, develop hypotheses and propose solutions. A team player, who wants to grow within the organisation and encourages others to understand the website capabilities and their role within the customer journey. 24 days holiday leave annually + UK public bank holidays Opportunity to work hybrid (a minimum of 2 days per month office-based) Enhanced parental leave policy Social activities Flexible working hours Up to 50% discount on our collections Cycle to work scheme A dog friendly West London head office Please complete our form here , in addition to completing our application form in order to be considered for this position.
Jul 05, 2025
Full time
MORI is a digitally native, omnichannel baby and children's sleepwear brand established and headquartered in London. We exist to empower families to sleep better. We are a hard-working and close-knit team dedicated to creating quality products and a brand loved by parents, globally. For a young emerging brand, MORI has achieved significant critical acclaim and global recognition, partly fuelled by celebrity endorsements such as Kim Kardashian and other influencers, as well as winning multiple awards including Best Baby Brand (2018, 2019, 2020), Most Eco-Friendly Brand (2020, 2021, 2022), The Queen's Awards for Enterprise (2022), Can't Live Without Parenting Product (2021, 2023), Made for Mum (2024). The Role We're seeking an experienced E-commerce Manager to lead and optimise our D2C online customer experience, owning all e-commerce and retention touchpoints. You will manage the strategy and daily operations of our Shopify Plus websites across three regions, delivering against a clear trading calendar aligned with business growth objectives. This includes driving revenue through improved CVR, increased AOV, and customer journey enhancements. Your remit includes planning and executing campaigns, overseeing product launches, and ensuring a seamless shopping experience. You'll also support the retention team in building a loyal customer base. Strong analytical skills are essential-you'll regularly use GA4 and other tools to track performance, analyse funnels, and identify opportunities for optimisation. Experience with visual merchandising tools, conversion funnel strategy, and D2C best practices is required. Reporting to the Head of Growth, you'll collaborate with key stakeholders and manage a Retention Manager and Content Assistant. Responsibilities Website Management Lead the rollout of site enhancements and new features with the technical team, ensuring an intuitive and seamless user experience. Collaborate with our SEO agency to implement effective on-site SEO strategies. Own GA4 tracking and reporting; analyse complex user journeys to identify optimisation opportunities and improve conversion rates (CVR). Stay up to date with industry developments affecting e-commerce operations, including cookie policies, data privacy, accessibility, and compliance. E-commerce Strategy & CRO Brief the creative team on UX design needs with a mobile-first mindset to ensure a frictionless customer journey. Build data-driven business cases to prioritise projects and demonstrate ROI using KPIs and performance metrics. Plan and execute A/B testing to validate new features or layouts; share insights and make data-backed decisions. Use tools like Microsoft Clarity and heatmaps to analyse on-site behaviour and customer feedback. Retention Oversee the Retention team and support the development and execution of the email strategy, including both broadcast and automated campaigns. Analyse key retention metrics-such as customer lifetime value (CLV) and repeat purchase rates-to drive loyalty and sustained engagement. Over 5 years experience growing a D2C Shopify Plus ecommerce business Proven success in owning a trading calendar with the ability to quickly react to trade performance to drive sales. Demonstrated success in building CRM strategies that drive repeat business using tools like Klaviyo or similar A strong analytical mindset with the ability to interpret data and draw actionable insights using excel pivots and BI tools. Outstanding communication skills, with the ability to present results with confidence and craft compelling creative briefs to support campaign launches. Strong organisational skills to manage multiple deadlines end-to-end. Impressive problem-solving skills, using a combination of data and intuition to identify problems, develop hypotheses and propose solutions. A team player, who wants to grow within the organisation and encourages others to understand the website capabilities and their role within the customer journey. 24 days holiday leave annually + UK public bank holidays Opportunity to work hybrid (a minimum of 2 days per month office-based) Enhanced parental leave policy Social activities Flexible working hours Up to 50% discount on our collections Cycle to work scheme A dog friendly West London head office Please complete our form here , in addition to completing our application form in order to be considered for this position.
MORI is a digitally native, omnichannel baby and children's sleepwear brand established and headquartered in London. We exist to empower families to sleep better. We are a hard-working and close-knit team dedicated to creating quality products and a brand loved by parents, globally. For a young emerging brand, MORI has achieved significant critical acclaim and global recognition, partly fuelled by celebrity endorsements such as Kim Kardashian and other influencers, as well as winning multiple awards incl. Best Baby Brand (2018, 2019, 2020), Most Eco-Friendly Brand (2020, 2021, 2022), The Queen's Awards for Enterprise (2022), Can't Live Without Parenting Product (2021, 2023), Made for Mum (2024). The Role We're seeking an experienced E-commerce Manager to lead and optimise our D2C online customer experience, owning all e-commerce and retention touchpoints. You will manage the strategy and daily operations of our Shopify Plus websites across three regions, delivering against a clear trading calendar aligned with business growth objectives. This includes driving revenue through improved CVR, increased AOV and customer journey enhancements. Your remit includes planning and executing campaigns, overseeing product launches, and ensuring a seamless shopping experience. You'll also support the retention team in building a loyal customer base. Strong analytical skills are essential-you'll regularly use GA4 and other tools to track performance, analyse funnels, and identify opportunities for optimisation. Experience with visual merchandising tools, conversion funnel strategy, and D2C best practices is required. Reporting to the Head of Growth, you'll collaborate with key stakeholders and manage a Retention Manager and Content Assistant. Responsibilities Website Management Lead the rollout of site enhancements and new features with the technical team, ensuring an intuitive and seamless user experience. Collaborate with our SEO agency to implement effective on-site SEO strategies. Own GA4 tracking and reporting; analyse complex user journeys to identify optimisation opportunities and improve conversion rates (CVR). Stay up to date with industry developments affecting e-commerce operations, including cookie policies, data privacy, accessibility, and compliance. E-commerce Strategy & CRO Brief the creative team on UX design needs with a mobile-first mindset to ensure a frictionless customer journey. Build data-driven business cases to prioritise projects and demonstrate ROI using KPIs and performance metrics. Plan and execute A/B testing to validate new features or layouts; share insights and make data-backed decisions. Use tools like Microsoft Clarity and heatmaps to analyse on-site behaviour and customer feedback. Retention Oversee the Retention team and support the development and execution of the email strategy, including both broadcast and automated campaigns. Analyse key retention metrics-such as customer lifetime value (CLV) and repeat purchase rates-to drive loyalty and sustained engagement. Over 5 years experience growing a D2C Shopify Plus ecommerce business Proven success in owning a trading calendar with the ability to quickly react to trade performance to drive sales. Demonstrated success in building CRM strategies that drive repeat business using tools like Klaviyo or similar A strong analytical mindset with the ability to interpret data and draw actionable insights using excel pivots and BI tools. Outstanding communication skills, with the ability to present results with confidence and craft compelling creative briefs to support campaign launches. Strong organisational skills to manage multiple deadlines end-to-end. Impressive problem-solving skills, using a combination of data and intuition to identify problems, develop hypotheses and propose solutions. A team player, who wants to grow within the organisation and encourages others to understand the website capabilities and their role within the customer journey. 24 days holiday leave annually + UK public bank holidays Opportunity to work hybrid (a minimum of 2 days per month office-based) Enhanced parental leave policy Social activities Flexible working hours Up to 50% discount on our collections Cycle to work scheme A dog friendly West London head office Please complete our form here , in additional to completing our application form in order to be considered for this position.
Jul 05, 2025
Full time
MORI is a digitally native, omnichannel baby and children's sleepwear brand established and headquartered in London. We exist to empower families to sleep better. We are a hard-working and close-knit team dedicated to creating quality products and a brand loved by parents, globally. For a young emerging brand, MORI has achieved significant critical acclaim and global recognition, partly fuelled by celebrity endorsements such as Kim Kardashian and other influencers, as well as winning multiple awards incl. Best Baby Brand (2018, 2019, 2020), Most Eco-Friendly Brand (2020, 2021, 2022), The Queen's Awards for Enterprise (2022), Can't Live Without Parenting Product (2021, 2023), Made for Mum (2024). The Role We're seeking an experienced E-commerce Manager to lead and optimise our D2C online customer experience, owning all e-commerce and retention touchpoints. You will manage the strategy and daily operations of our Shopify Plus websites across three regions, delivering against a clear trading calendar aligned with business growth objectives. This includes driving revenue through improved CVR, increased AOV and customer journey enhancements. Your remit includes planning and executing campaigns, overseeing product launches, and ensuring a seamless shopping experience. You'll also support the retention team in building a loyal customer base. Strong analytical skills are essential-you'll regularly use GA4 and other tools to track performance, analyse funnels, and identify opportunities for optimisation. Experience with visual merchandising tools, conversion funnel strategy, and D2C best practices is required. Reporting to the Head of Growth, you'll collaborate with key stakeholders and manage a Retention Manager and Content Assistant. Responsibilities Website Management Lead the rollout of site enhancements and new features with the technical team, ensuring an intuitive and seamless user experience. Collaborate with our SEO agency to implement effective on-site SEO strategies. Own GA4 tracking and reporting; analyse complex user journeys to identify optimisation opportunities and improve conversion rates (CVR). Stay up to date with industry developments affecting e-commerce operations, including cookie policies, data privacy, accessibility, and compliance. E-commerce Strategy & CRO Brief the creative team on UX design needs with a mobile-first mindset to ensure a frictionless customer journey. Build data-driven business cases to prioritise projects and demonstrate ROI using KPIs and performance metrics. Plan and execute A/B testing to validate new features or layouts; share insights and make data-backed decisions. Use tools like Microsoft Clarity and heatmaps to analyse on-site behaviour and customer feedback. Retention Oversee the Retention team and support the development and execution of the email strategy, including both broadcast and automated campaigns. Analyse key retention metrics-such as customer lifetime value (CLV) and repeat purchase rates-to drive loyalty and sustained engagement. Over 5 years experience growing a D2C Shopify Plus ecommerce business Proven success in owning a trading calendar with the ability to quickly react to trade performance to drive sales. Demonstrated success in building CRM strategies that drive repeat business using tools like Klaviyo or similar A strong analytical mindset with the ability to interpret data and draw actionable insights using excel pivots and BI tools. Outstanding communication skills, with the ability to present results with confidence and craft compelling creative briefs to support campaign launches. Strong organisational skills to manage multiple deadlines end-to-end. Impressive problem-solving skills, using a combination of data and intuition to identify problems, develop hypotheses and propose solutions. A team player, who wants to grow within the organisation and encourages others to understand the website capabilities and their role within the customer journey. 24 days holiday leave annually + UK public bank holidays Opportunity to work hybrid (a minimum of 2 days per month office-based) Enhanced parental leave policy Social activities Flexible working hours Up to 50% discount on our collections Cycle to work scheme A dog friendly West London head office Please complete our form here , in additional to completing our application form in order to be considered for this position.
Retail Floor Supervisor - London (Full Time) Job Description Posted Friday, June 27, 2025 at 4:00 AM Who We Are Talize is a proudly Canadian owned and operated for-profit thrift retailer. At Talize, we aspire to challenge boundaries and make fashion sustainable, unique, and affordable - we recognize the importance of shopping sustainably. We are passionate about sustainable fashion because we know we are helping the planet at the same time as providing our customers with amazing value! That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, book, toys and more - all while contributing to the health and sustainability of our planet. At Talize, you will be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You will be part of a "people and customer first" culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Talize also takes a holistic approach for providing great benefits and rewarding employees. Who You Are The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize's values. The Role As a Retail Floor Supervisor, you hold a leadership position at the forefront of store operations. Your primary responsibility is to oversee and optimize the entire retail floor, ensuring a seamless and positive customer experience. Leading by example, you manage and motivate a team of associates, delegate tasks, and set performance expectations. Your role involves strategic visual merchandising, inventory management, and implementing sales strategies to achieve targets. Additionally, you liaise with retail floor supervisor, coordinate staff schedules, and address customer concerns. With a focus on driving sales, maintaining a well-organized and inviting store environment, and fostering a collaborative team atmosphere, you play a crucial role in the overall success and profitability of the retail establishment. Duties and Responsibilities Departmental Duties Regularly complete floor walks to determine priorities and delegate tasks to team members in morning meetings and throughout the day. Responsible to complete the assigned zone responsibilities. Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc. Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register. Ensure that all customer needs are addressed, such as: answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner. Oversee the register areas and the retail floor to ensure they are stocked, and merchandise is properly sorted. Plan, create and execute weekly schedules for the retail department. Responsible for the handling, reconciliation and security of all store funds. Accurate and timely completion of administrative duties. Direct the retail floor team in the preparation and execution of sales days. Leadership Oversee the general operation of the Retail Sales Floor, make decisions and take reasonable action. Responsible for the selection, screening, interviewing, hiring, and onboarding of Retail Floor Team Members. Train Retail Floor Supervisors and Retail Floor Team Members on point of sale operations, customer service, merchandising, loss prevention, company policies and recovery duties - among other tasks. Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information. Employee Relations Provide direction to Retail Floor Team regarding company policies and procedures. Recognize and report policy infractions to the Assistant General Manager and Human Resources. Conduct and participate in all performance management meetings. Responsible for on-going performance assessment conversation against set goals. Assist in the implementation of employee recognition programs and events. Health and Safety Confirm that all register areas, the retail floor, fitting rooms, and washrooms are organized and clean in accordance to company housekeeping standards. Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs. Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the Assistant General Manager and Joint Health and Safety Committee. Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the JHSC, Assistant General Manager and Human Resources. Other Duties Maintain professionalism while communicating with peers, managers and customers. Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments. Responsible for opening and closing the store. Perform additional job-related duties as requested by the Assistant General Manager. Core Competencies Leadership: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best. Conflict Resolution: the capacity to manage and resolve conflicts within the team or organization. Decision-Making: making informed decisions by considering various factors and potential consequences. Strategic Thinking: developing and executing plans to achieve long-term organizational goals. Project Management: effectively planning, executing, and monitoring projects to ensure they are completed on time and within budget. Delegation: assigning tasks and responsibilities to team members based on their strengths and skills. Coaching and Mentoring: helping team members develop their skills and reach their full potential. Performance Management: providing constructive feedback, setting goals, and evaluating employee performance. Financial Acumen: understanding budgets and financial performance metrics. Change Management: guiding teams through organizational changes and helping them adapt to new processes or strategies. Education, Experience and Requirements 4+ years of experience working in retail. 3+ years of managerial experience in a high volume fast-paced environment. Previous work in a thrift retail environment is considered an asset. You are required to have open availability which includes evenings, weekends and holidays. Valid Drivers License and Abstract preferred (not required) Physical Requirements and Work Environment Ability to stand and walk for the duration of shift. Constant bending, reaching, and using hands for repetitive actions. Lifting and carrying items up to 50lbs without assistance throughout shift. Pushing and pulling merchandise containers on wheels weighing up to 500lbs. Exposure to dust - all of designated shift, periodic temperature fluctuations and noise levels. Interaction with customers, clients and the public at large. Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Jul 04, 2025
Full time
Retail Floor Supervisor - London (Full Time) Job Description Posted Friday, June 27, 2025 at 4:00 AM Who We Are Talize is a proudly Canadian owned and operated for-profit thrift retailer. At Talize, we aspire to challenge boundaries and make fashion sustainable, unique, and affordable - we recognize the importance of shopping sustainably. We are passionate about sustainable fashion because we know we are helping the planet at the same time as providing our customers with amazing value! That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, book, toys and more - all while contributing to the health and sustainability of our planet. At Talize, you will be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You will be part of a "people and customer first" culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Talize also takes a holistic approach for providing great benefits and rewarding employees. Who You Are The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talize's values. The Role As a Retail Floor Supervisor, you hold a leadership position at the forefront of store operations. Your primary responsibility is to oversee and optimize the entire retail floor, ensuring a seamless and positive customer experience. Leading by example, you manage and motivate a team of associates, delegate tasks, and set performance expectations. Your role involves strategic visual merchandising, inventory management, and implementing sales strategies to achieve targets. Additionally, you liaise with retail floor supervisor, coordinate staff schedules, and address customer concerns. With a focus on driving sales, maintaining a well-organized and inviting store environment, and fostering a collaborative team atmosphere, you play a crucial role in the overall success and profitability of the retail establishment. Duties and Responsibilities Departmental Duties Regularly complete floor walks to determine priorities and delegate tasks to team members in morning meetings and throughout the day. Responsible to complete the assigned zone responsibilities. Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc. Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register. Ensure that all customer needs are addressed, such as: answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner. Oversee the register areas and the retail floor to ensure they are stocked, and merchandise is properly sorted. Plan, create and execute weekly schedules for the retail department. Responsible for the handling, reconciliation and security of all store funds. Accurate and timely completion of administrative duties. Direct the retail floor team in the preparation and execution of sales days. Leadership Oversee the general operation of the Retail Sales Floor, make decisions and take reasonable action. Responsible for the selection, screening, interviewing, hiring, and onboarding of Retail Floor Team Members. Train Retail Floor Supervisors and Retail Floor Team Members on point of sale operations, customer service, merchandising, loss prevention, company policies and recovery duties - among other tasks. Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information. Employee Relations Provide direction to Retail Floor Team regarding company policies and procedures. Recognize and report policy infractions to the Assistant General Manager and Human Resources. Conduct and participate in all performance management meetings. Responsible for on-going performance assessment conversation against set goals. Assist in the implementation of employee recognition programs and events. Health and Safety Confirm that all register areas, the retail floor, fitting rooms, and washrooms are organized and clean in accordance to company housekeeping standards. Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs. Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the Assistant General Manager and Joint Health and Safety Committee. Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the JHSC, Assistant General Manager and Human Resources. Other Duties Maintain professionalism while communicating with peers, managers and customers. Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments. Responsible for opening and closing the store. Perform additional job-related duties as requested by the Assistant General Manager. Core Competencies Leadership: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best. Conflict Resolution: the capacity to manage and resolve conflicts within the team or organization. Decision-Making: making informed decisions by considering various factors and potential consequences. Strategic Thinking: developing and executing plans to achieve long-term organizational goals. Project Management: effectively planning, executing, and monitoring projects to ensure they are completed on time and within budget. Delegation: assigning tasks and responsibilities to team members based on their strengths and skills. Coaching and Mentoring: helping team members develop their skills and reach their full potential. Performance Management: providing constructive feedback, setting goals, and evaluating employee performance. Financial Acumen: understanding budgets and financial performance metrics. Change Management: guiding teams through organizational changes and helping them adapt to new processes or strategies. Education, Experience and Requirements 4+ years of experience working in retail. 3+ years of managerial experience in a high volume fast-paced environment. Previous work in a thrift retail environment is considered an asset. You are required to have open availability which includes evenings, weekends and holidays. Valid Drivers License and Abstract preferred (not required) Physical Requirements and Work Environment Ability to stand and walk for the duration of shift. Constant bending, reaching, and using hands for repetitive actions. Lifting and carrying items up to 50lbs without assistance throughout shift. Pushing and pulling merchandise containers on wheels weighing up to 500lbs. Exposure to dust - all of designated shift, periodic temperature fluctuations and noise levels. Interaction with customers, clients and the public at large. Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Shop Manager - Full Time We are looking to recruit a new shop manager for our shop in Luton, Bedfordshire.We offer a permanent full time position working a variety of shifts, 5 days from 7 each week. Please note that for full time positions we will require you to be fully flexible in your availability for work throughout the week, including weekends. Pay & benefits: The salary offered for this position is between £32,944.97- £46,483.67on a 45 hour contract. In addition to your pay you will also benefit from: - 30 days holiday each year. - Great training and development opportunities. - 15% staff discount to use in any of our 300+ shops on a great range of food and household essentials. - A smart uniform. - Free life assurance. - Workplace pension. - A staff benefits package which includes a virtual GP as well as discounted services and products such as cinema tickets, gym memberships, days out and travel. As one of our shop managers you will: - Lead by example, and get stuck in with the day to day tasks involved in running one of our busy shops. - Motivate and inspire your team to run an efficient shop and provide a great service to our customers. - Be responsible for the recruitment, induction and ongoing development of your team, through coaching, mentoring and providing feedback, developing a pipeline of talent for our business. - Be fully accountable for the shop and responsible for ensuring that customers are looked after, deliveries are worked quickly and shop routines are completed to maintain a safe, clean and tidy shop. - Take responsibility for controlling key shop costs including shrinkage, waste and payroll to achieve all KPI's, reporting directly to your area manager. - Meet standards in relation to customer service, cash handling, health & safety, stock management, merchandising and presentation. You will need: - A friendly, positive, hardworking approach to work. - Excellent leadership skills with the ability to motivate people in a busy and challenging environment - To be a 'people person' who finds it easy to get on with everyone and is able to build strong working relationships with the people you work with. - To be trustworthy and reliable as you will be an important part of a small team. Your team and customers will depend upon you to do your job to the best of your ability at all times. - Experience as a manager or assistant manager. - A full driving licence is desirable. If you don't have a driving licence but meet all of the other criteria, you are still welcome to apply. More than just a job: There are many long-term opportunities for a career at Farmfoods. We have some great training programmes in place and always look to promote to area manager positions from within. Many people in senior management and central services positions at Farmfoods started their careers in our shops so this could be the start of a rewarding career for you. A bit about us: Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family oriented goods. We back up our sensational value with a focus on delivering an 'old fashioned', genuine and friendly customer experience. Our shop managers are an important members of the shop team providing support to a small team of retail assistants and their duty managers, and ensuring that their shops run smoothly and efficiently to provide great service to our customers. Contract information: Position: SM, Hours: 45, Days: 5
Jul 04, 2025
Full time
Shop Manager - Full Time We are looking to recruit a new shop manager for our shop in Luton, Bedfordshire.We offer a permanent full time position working a variety of shifts, 5 days from 7 each week. Please note that for full time positions we will require you to be fully flexible in your availability for work throughout the week, including weekends. Pay & benefits: The salary offered for this position is between £32,944.97- £46,483.67on a 45 hour contract. In addition to your pay you will also benefit from: - 30 days holiday each year. - Great training and development opportunities. - 15% staff discount to use in any of our 300+ shops on a great range of food and household essentials. - A smart uniform. - Free life assurance. - Workplace pension. - A staff benefits package which includes a virtual GP as well as discounted services and products such as cinema tickets, gym memberships, days out and travel. As one of our shop managers you will: - Lead by example, and get stuck in with the day to day tasks involved in running one of our busy shops. - Motivate and inspire your team to run an efficient shop and provide a great service to our customers. - Be responsible for the recruitment, induction and ongoing development of your team, through coaching, mentoring and providing feedback, developing a pipeline of talent for our business. - Be fully accountable for the shop and responsible for ensuring that customers are looked after, deliveries are worked quickly and shop routines are completed to maintain a safe, clean and tidy shop. - Take responsibility for controlling key shop costs including shrinkage, waste and payroll to achieve all KPI's, reporting directly to your area manager. - Meet standards in relation to customer service, cash handling, health & safety, stock management, merchandising and presentation. You will need: - A friendly, positive, hardworking approach to work. - Excellent leadership skills with the ability to motivate people in a busy and challenging environment - To be a 'people person' who finds it easy to get on with everyone and is able to build strong working relationships with the people you work with. - To be trustworthy and reliable as you will be an important part of a small team. Your team and customers will depend upon you to do your job to the best of your ability at all times. - Experience as a manager or assistant manager. - A full driving licence is desirable. If you don't have a driving licence but meet all of the other criteria, you are still welcome to apply. More than just a job: There are many long-term opportunities for a career at Farmfoods. We have some great training programmes in place and always look to promote to area manager positions from within. Many people in senior management and central services positions at Farmfoods started their careers in our shops so this could be the start of a rewarding career for you. A bit about us: Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family oriented goods. We back up our sensational value with a focus on delivering an 'old fashioned', genuine and friendly customer experience. Our shop managers are an important members of the shop team providing support to a small team of retail assistants and their duty managers, and ensuring that their shops run smoothly and efficiently to provide great service to our customers. Contract information: Position: SM, Hours: 45, Days: 5
Location: GANT Outlet Store Ashford At GANT we are passionate and curious about everything we do. Through our performance- and solution-driven mindset, we have the opportunity to make a difference. We believe that you should Never Stop Learning. Support the Store Manager in his/her daily work. Being the main responsible for the team, the store and its performance in the absence of the Store Manager. Drive store operations, such as the store environment, retail policies and staff administration. Ensure the store's visual presentations and merchandising meets company standards. Contribute to the store performance and achieve sales targets, including the creation of new processes and the implementation of new ideas. Support in training and developing the team ensuring individuals have a clear understanding of the GANT goals and objectives. Contribute to ensuring constant team development through our learning platform, GANT Academy. Experience working as Retail Sales Assistant / Assistant Store Manager, preferable within a fashion premium brand. Experience of sales and customer service. Experience in the following is a plus; Recruitment and selection process; Coaching and developing teams. Analytical and result oriented (at least 1 year working with KPIs is mandatory). Great leadership skills and interested in developing teams. Great communication skills. Structured and organised. Flexible and comfortable with fast paced work. Fluent in English, and preferably more languages. Right to work in the UK In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without GANT sponsorship. GANT is one of the inspiring brands driven by passionate people of the MF Brands Group, alongside with Lacoste, Aigle and Tecnifibre. Please visit the group website for more information.
Jul 04, 2025
Full time
Location: GANT Outlet Store Ashford At GANT we are passionate and curious about everything we do. Through our performance- and solution-driven mindset, we have the opportunity to make a difference. We believe that you should Never Stop Learning. Support the Store Manager in his/her daily work. Being the main responsible for the team, the store and its performance in the absence of the Store Manager. Drive store operations, such as the store environment, retail policies and staff administration. Ensure the store's visual presentations and merchandising meets company standards. Contribute to the store performance and achieve sales targets, including the creation of new processes and the implementation of new ideas. Support in training and developing the team ensuring individuals have a clear understanding of the GANT goals and objectives. Contribute to ensuring constant team development through our learning platform, GANT Academy. Experience working as Retail Sales Assistant / Assistant Store Manager, preferable within a fashion premium brand. Experience of sales and customer service. Experience in the following is a plus; Recruitment and selection process; Coaching and developing teams. Analytical and result oriented (at least 1 year working with KPIs is mandatory). Great leadership skills and interested in developing teams. Great communication skills. Structured and organised. Flexible and comfortable with fast paced work. Fluent in English, and preferably more languages. Right to work in the UK In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without GANT sponsorship. GANT is one of the inspiring brands driven by passionate people of the MF Brands Group, alongside with Lacoste, Aigle and Tecnifibre. Please visit the group website for more information.
Missoma, founded in 2007 by Marisa Hordern, was born from the need for fashion-forward jewellery that was both long-lasting and affordable. Now globally recognised for demi-fine and solid gold pieces, we design every piece in-house at our London studio, crafting them by hand and shipping worldwide. Authentic We stay true to ourselves, valuing open feedback, honest conversations, and conscious sustainability while prioritising our community and the planet. Collaborative We thrive together, valuing every voice, fostering inclusivity, and blending fun with creativity to drive innovation. Entrepreneurial At Missoma, we think big, act boldly, and constantly strive to improve with passion, determination, and a 'can-do' attitude. Missoma is seeking an Allocator to join the Merchandising team, managing inventory allocation and replenishment for wholesale partners and stores. The role focuses on optimizing stock levels, ensuring timely distribution, and maximizing sales and profitability across accounts and retail locations. You will collaborate with merchandising, wholesale, and warehouse teams to align product availability with demand trends. Key Responsibilities Manage the Wholesale daily delivery schedule, tracking order status, PO numbers, dispatch timelines, and any delays. Allocate stock to wholesale partners and retail/concession stores in line with sales team priorities, assortment plans, and trading activity. Liaise with the warehouse to ensure accurate and timely dispatch across wholesale and retail channels. Communicate delivery issues, variances, and quality concerns to sales and store teams to support customer and operational updates. Monitor and maintain weekly updates of stock check and Available to Sell (ATS) data, reviewing figures with the Wholesale sales team. Oversee stock levels to ensure timely replenishment and avoid stockouts or overstock, coordinating internal transfers and order placement with suppliers. Raise supplier POs for confirmed wholesale sell-in orders and retail requirements, supporting the Merchandising Assistant where needed. Conduct monthly reviews of core assortments and NOOS minimums, driving alignment with sales performance. Produce weekly retail trade reports as required and contribute insights to inform stock allocation decisions. Conduct occasional store visits to assess product mix, identify assortment gaps, and support stronger collaboration with store teams. Coordinate stock takes, recalls, and related documentation with store and warehouse teams. Provide general administrative support to the Merchandising team across both wholesale and retail functions. Skills and Requirements Previous experience in allocation and stock management is essential. Advanced Excel proficiency; experience with inventory systems is a plus. Strong analytical, communication, and organisational skills with the ability to prioritise tasks in a fast-paced environment. Attention to detail, troubleshooting inventory issues, and ensuring precise allocations. Works well in a team environment, collaborating effectively across departments. Ability to multitask and meet deadlines efficiently
Jul 04, 2025
Full time
Missoma, founded in 2007 by Marisa Hordern, was born from the need for fashion-forward jewellery that was both long-lasting and affordable. Now globally recognised for demi-fine and solid gold pieces, we design every piece in-house at our London studio, crafting them by hand and shipping worldwide. Authentic We stay true to ourselves, valuing open feedback, honest conversations, and conscious sustainability while prioritising our community and the planet. Collaborative We thrive together, valuing every voice, fostering inclusivity, and blending fun with creativity to drive innovation. Entrepreneurial At Missoma, we think big, act boldly, and constantly strive to improve with passion, determination, and a 'can-do' attitude. Missoma is seeking an Allocator to join the Merchandising team, managing inventory allocation and replenishment for wholesale partners and stores. The role focuses on optimizing stock levels, ensuring timely distribution, and maximizing sales and profitability across accounts and retail locations. You will collaborate with merchandising, wholesale, and warehouse teams to align product availability with demand trends. Key Responsibilities Manage the Wholesale daily delivery schedule, tracking order status, PO numbers, dispatch timelines, and any delays. Allocate stock to wholesale partners and retail/concession stores in line with sales team priorities, assortment plans, and trading activity. Liaise with the warehouse to ensure accurate and timely dispatch across wholesale and retail channels. Communicate delivery issues, variances, and quality concerns to sales and store teams to support customer and operational updates. Monitor and maintain weekly updates of stock check and Available to Sell (ATS) data, reviewing figures with the Wholesale sales team. Oversee stock levels to ensure timely replenishment and avoid stockouts or overstock, coordinating internal transfers and order placement with suppliers. Raise supplier POs for confirmed wholesale sell-in orders and retail requirements, supporting the Merchandising Assistant where needed. Conduct monthly reviews of core assortments and NOOS minimums, driving alignment with sales performance. Produce weekly retail trade reports as required and contribute insights to inform stock allocation decisions. Conduct occasional store visits to assess product mix, identify assortment gaps, and support stronger collaboration with store teams. Coordinate stock takes, recalls, and related documentation with store and warehouse teams. Provide general administrative support to the Merchandising team across both wholesale and retail functions. Skills and Requirements Previous experience in allocation and stock management is essential. Advanced Excel proficiency; experience with inventory systems is a plus. Strong analytical, communication, and organisational skills with the ability to prioritise tasks in a fast-paced environment. Attention to detail, troubleshooting inventory issues, and ensuring precise allocations. Works well in a team environment, collaborating effectively across departments. Ability to multitask and meet deadlines efficiently
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally. Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. We aim to be a people-led, innovative, and customer-focused organization that provides operational excellence and explores new growth areas. Join us to help achieve these strategic objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while providing unparalleled service. Responsibilities: Support the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Set clear sales goals, monitor performance, and evolve processes for continuous growth. Create a positive team culture through recruiting, training, and developing staff. Build a motivated, high-performing team to drive store success. Analyze sales data and financial reports to make quick, informed decisions in collaboration with the Store Manager, identifying operational and commercial opportunities. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Assist in managing day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules for proper coverage and productivity. Role objectives and KPIs: Contribute to achieving or exceeding the store's monthly sales target. Drive additional KPIs including units, conversion, ATV, and UPT. Achieve upselling and cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training. Maintain employee satisfaction scores or engagement survey results at or above company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience : Previous supervisory or management experience in a fast-paced retail or customer-facing environment. Passionate about retail with a good understanding of current trends and competitors. Experience in coaching and developing individuals. Strong communication skills. Proven track record of achieving and exceeding sales targets and KPIs. Experience analyzing KPI data to make commercial decisions. Keen eye for detail and commerciality. Visual merchandising experience is advantageous. Ability to promote JD Group values to internal and external stakeholders. Employee Benefits: Quarterly discretionary bonus schemes. Company discount of 30% on many products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors. Exclusive deals and discounts through our benefits platform (TELUS Health). Access to digital health and well-being services. Health cash plans. Internal development courses for personal and professional growth. Opportunities for apprenticeships and accredited qualifications (England only). Discounted gym memberships at JD Gyms. Life assurance. Access to colleague networks and support initiatives for positive change. Opportunities to volunteer and contribute to JD Foundation. We appreciate our colleagues' efforts in making JD Group successful and offer benefits including staff discounts and development opportunities to support your career journey with us.
Jul 03, 2025
Full time
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally. Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. We aim to be a people-led, innovative, and customer-focused organization that provides operational excellence and explores new growth areas. Join us to help achieve these strategic objectives. Role overview: We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while providing unparalleled service. Responsibilities: Support the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Set clear sales goals, monitor performance, and evolve processes for continuous growth. Create a positive team culture through recruiting, training, and developing staff. Build a motivated, high-performing team to drive store success. Analyze sales data and financial reports to make quick, informed decisions in collaboration with the Store Manager, identifying operational and commercial opportunities. Act as the point of contact for colleagues in the manager's absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Assist in managing day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules for proper coverage and productivity. Role objectives and KPIs: Contribute to achieving or exceeding the store's monthly sales target. Drive additional KPIs including units, conversion, ATV, and UPT. Achieve upselling and cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training. Maintain employee satisfaction scores or engagement survey results at or above company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience : Previous supervisory or management experience in a fast-paced retail or customer-facing environment. Passionate about retail with a good understanding of current trends and competitors. Experience in coaching and developing individuals. Strong communication skills. Proven track record of achieving and exceeding sales targets and KPIs. Experience analyzing KPI data to make commercial decisions. Keen eye for detail and commerciality. Visual merchandising experience is advantageous. Ability to promote JD Group values to internal and external stakeholders. Employee Benefits: Quarterly discretionary bonus schemes. Company discount of 30% on many products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors. Exclusive deals and discounts through our benefits platform (TELUS Health). Access to digital health and well-being services. Health cash plans. Internal development courses for personal and professional growth. Opportunities for apprenticeships and accredited qualifications (England only). Discounted gym memberships at JD Gyms. Life assurance. Access to colleague networks and support initiatives for positive change. Opportunities to volunteer and contribute to JD Foundation. We appreciate our colleagues' efforts in making JD Group successful and offer benefits including staff discounts and development opportunities to support your career journey with us.
We are a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth. In 10 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven. Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Assistant Store Director, it's your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and help set the tone for the store team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced lead with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for both store teams and customers, while providing support to the Store Director in executing all people and business objectives. Finally, acting as a people advocate and constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values. As part of the store's leadership team, you will be fully immersed in the development of the store's talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following: Team Leadership Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. Deeply understand, model, and coach Glossier's mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning. Partner with the store's leadership team and store's HR representative to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline. Develop and empower the store's team by providing effective and frequent coaching, feedback, recognition and encouragement. Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation. Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and concerns. Support and drive the store's recognition initiatives, in partnership with the store's HR representative, fostering a work environment of collaboration, camaraderie, and fun- joy is our language! Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys. Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations. Promote, participate, and drive the completion rate of all Glossier training initiatives. Customer Experience Leadership Model and coach Glossier's customer experience principles, ensuring consistently memorable and inspiring customer experiences. Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor and facilitating ongoing and constructive feedback. Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience. Identify key customer trends and requests; communicate effectively to Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience and product assortment. Monitor and analyze customer feedback, working with your Store Director and fellow Associate Store Directors to develop and implement customer experience strategies. Spend at least 60% of your time throughout the week on the sales floor, working directly with customers and your team, working at least 3-4 Manager on Duty (MOD) shifts per week. Business Leadership Analyze business results, in partnership with the Store Director, to identify strategies to improve overall store operations and drive results. Create effective and strategic team schedules to support the customer experience and meet payroll targets. Develop operational knowledge and ultimate mastery of the assigned Division of Responsibility (DOR). The assigned DOR can be one (or more) of the following: Product (the product knowledge champion at the store, supporting the team's efforts in becoming well-versed in the entire product assortment and new launches and provides support to all product training initiatives); Customer Experience (the coach on the fulfillment of Glossier's service fundamentals in providing magical and memorable experiences to our customers); Logistics (the go-to expert on all inventory logistics, overseeing the efficient flow of inventory into the store, and serves as the store's Safety Captain); Visual Merchandising (responsible for the adherence of all visual merchandising standards); Operations (owns the operational processes of the store, managing supplies and equipment, and serves as the retail tech subject matter expert); or Partnerships & Facilities (maintains close connectivity with corporate teams, ensuring there are direct lines of productive communication and collaboration between the store team and company headquarters partners). After a defined period of time, Associate Store Directors will rotate DORs to facilitate well-rounded expertise in all areas of the operation. Serve as the store's champion within the assigned Division of Responsibility, developing and executing specific initiatives that will help drive a more efficient operation in performing to business objectives and goals. Participate in the management of the store's budgets, in partnership with the Store Director, to ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals. Deliver on Glossier's unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow. Qualifications 5+ years of experience leading teams in a fast-paced retail or hospitality environment. Previous experience in a flagship location is preferred but not required. However, experience working in a high foot traffic environment is essential. Experience leading teams of 30+ preferable Demonstrated experience in growing highly capable, diverse teams and investing deeply in the development of managers and team members. Experience in promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment. Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations. Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale. Demonstrated ability to show empathy and understanding while still driving action. Track record of delivering measurable financial, operational, and customer experience results. Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals. Desire and willingness to roll up your sleeves and jump in when the situation requires it. Passion for building exceptional, detail-oriented, customer and employee experiences. Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone's unique beauty journey. Ability to work a flexible schedule, including evenings, weekends, and holidays required. Highly skilled in defining and executing operational efficiencies a plus. We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile (please write N/A if you do not have one) . click apply for full job details
Jul 03, 2025
Full time
We are a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth. In 10 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven. Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Assistant Store Director, it's your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and help set the tone for the store team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced lead with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for both store teams and customers, while providing support to the Store Director in executing all people and business objectives. Finally, acting as a people advocate and constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values. As part of the store's leadership team, you will be fully immersed in the development of the store's talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following: Team Leadership Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. Deeply understand, model, and coach Glossier's mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning. Partner with the store's leadership team and store's HR representative to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline. Develop and empower the store's team by providing effective and frequent coaching, feedback, recognition and encouragement. Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation. Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and concerns. Support and drive the store's recognition initiatives, in partnership with the store's HR representative, fostering a work environment of collaboration, camaraderie, and fun- joy is our language! Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys. Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations. Promote, participate, and drive the completion rate of all Glossier training initiatives. Customer Experience Leadership Model and coach Glossier's customer experience principles, ensuring consistently memorable and inspiring customer experiences. Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor and facilitating ongoing and constructive feedback. Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience. Identify key customer trends and requests; communicate effectively to Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience and product assortment. Monitor and analyze customer feedback, working with your Store Director and fellow Associate Store Directors to develop and implement customer experience strategies. Spend at least 60% of your time throughout the week on the sales floor, working directly with customers and your team, working at least 3-4 Manager on Duty (MOD) shifts per week. Business Leadership Analyze business results, in partnership with the Store Director, to identify strategies to improve overall store operations and drive results. Create effective and strategic team schedules to support the customer experience and meet payroll targets. Develop operational knowledge and ultimate mastery of the assigned Division of Responsibility (DOR). The assigned DOR can be one (or more) of the following: Product (the product knowledge champion at the store, supporting the team's efforts in becoming well-versed in the entire product assortment and new launches and provides support to all product training initiatives); Customer Experience (the coach on the fulfillment of Glossier's service fundamentals in providing magical and memorable experiences to our customers); Logistics (the go-to expert on all inventory logistics, overseeing the efficient flow of inventory into the store, and serves as the store's Safety Captain); Visual Merchandising (responsible for the adherence of all visual merchandising standards); Operations (owns the operational processes of the store, managing supplies and equipment, and serves as the retail tech subject matter expert); or Partnerships & Facilities (maintains close connectivity with corporate teams, ensuring there are direct lines of productive communication and collaboration between the store team and company headquarters partners). After a defined period of time, Associate Store Directors will rotate DORs to facilitate well-rounded expertise in all areas of the operation. Serve as the store's champion within the assigned Division of Responsibility, developing and executing specific initiatives that will help drive a more efficient operation in performing to business objectives and goals. Participate in the management of the store's budgets, in partnership with the Store Director, to ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals. Deliver on Glossier's unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow. Qualifications 5+ years of experience leading teams in a fast-paced retail or hospitality environment. Previous experience in a flagship location is preferred but not required. However, experience working in a high foot traffic environment is essential. Experience leading teams of 30+ preferable Demonstrated experience in growing highly capable, diverse teams and investing deeply in the development of managers and team members. Experience in promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment. Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations. Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale. Demonstrated ability to show empathy and understanding while still driving action. Track record of delivering measurable financial, operational, and customer experience results. Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals. Desire and willingness to roll up your sleeves and jump in when the situation requires it. Passion for building exceptional, detail-oriented, customer and employee experiences. Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone's unique beauty journey. Ability to work a flexible schedule, including evenings, weekends, and holidays required. Highly skilled in defining and executing operational efficiencies a plus. We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination. 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Location This position is located at 92 Promenade, Cheltenham GL501NB United Kingdom Role Summary To achieve the Anthropologic mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity, and inspires both the store team, and the customer. To support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Anthropologic culture. What You'll Be Doing People Recruit, train and develop managers to increase the day to day productivity of the business Assist with the development of the Management team to ensure that succession planning is in place for individuals, and the future growth of the business Manage all aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching, Counselling and Disciplinary actions) for a productive, inspired and successful workforce Uphold Company standards and act as a mentor, teacher and positive role model to others Leadership and Communication Lead by example and inspire a shared vision by communicating store and company goals Assist and participate with the roll-out of all new training and operational initiatives Possess excellent communication skills in both written and verbal form Manage and motivate the store teams to achieve an unimagined level of customer care Managing the Environment Coach the management team to take the initiative as leaders. Oversee all levels of customer service, and ensure a positive store environment Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement and time management Partner with the Store and Visual Manager to ensure any shop floor based work is carried out efficiently, and with minimal impact on the customer experience Operations In the absence of the Store Manager conduct walkthroughs with the Visual Manager and Department Managers on a regular basis, with constructive feedback and obtainable goals Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals Ensure there is a functional shipment processing system to facilitate new merchandise being placed promptly, the sales floor is fully replenished, and product standards adhered to. Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assist in upholding Company Health & Safety procedures at all times to protect employees and Customers against accidents and incidents Merchandising and Display Facilitate communication between the Store Management and Visual team in order to enhance the store environment, and efficiently execute all merchandising projects in a timely manner Coach others to understand and interpret current fashion trends in local markets, in order to generate creative solutions right for the Anthropologic customer Work alongside the Visual Manager to strike the balance in creating an inspirational but commercial shopping environment Commercial Awareness Assist the Store Manager to maximise store sales and manage stock levels appropriately through analysing relevant reports, market trends and creative management of merchandise from receipt to sales Exhibit a sound understanding of the store's profitability, and guide team members to utilise Company reports to react to trends and drive business Stay abreast of current and local trends and have a sound knowledge of customer profile Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role, working in a fast paced but highly creative and customer focused retail environment Ability to positively impact results in sales, payroll and stock loss Proven record of developing a Management team and talented individuals Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Anthropologic culture and its appeal in the market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Jul 03, 2025
Full time
Location This position is located at 92 Promenade, Cheltenham GL501NB United Kingdom Role Summary To achieve the Anthropologic mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity, and inspires both the store team, and the customer. To support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Anthropologic culture. What You'll Be Doing People Recruit, train and develop managers to increase the day to day productivity of the business Assist with the development of the Management team to ensure that succession planning is in place for individuals, and the future growth of the business Manage all aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching, Counselling and Disciplinary actions) for a productive, inspired and successful workforce Uphold Company standards and act as a mentor, teacher and positive role model to others Leadership and Communication Lead by example and inspire a shared vision by communicating store and company goals Assist and participate with the roll-out of all new training and operational initiatives Possess excellent communication skills in both written and verbal form Manage and motivate the store teams to achieve an unimagined level of customer care Managing the Environment Coach the management team to take the initiative as leaders. Oversee all levels of customer service, and ensure a positive store environment Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement and time management Partner with the Store and Visual Manager to ensure any shop floor based work is carried out efficiently, and with minimal impact on the customer experience Operations In the absence of the Store Manager conduct walkthroughs with the Visual Manager and Department Managers on a regular basis, with constructive feedback and obtainable goals Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals Ensure there is a functional shipment processing system to facilitate new merchandise being placed promptly, the sales floor is fully replenished, and product standards adhered to. Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assist in upholding Company Health & Safety procedures at all times to protect employees and Customers against accidents and incidents Merchandising and Display Facilitate communication between the Store Management and Visual team in order to enhance the store environment, and efficiently execute all merchandising projects in a timely manner Coach others to understand and interpret current fashion trends in local markets, in order to generate creative solutions right for the Anthropologic customer Work alongside the Visual Manager to strike the balance in creating an inspirational but commercial shopping environment Commercial Awareness Assist the Store Manager to maximise store sales and manage stock levels appropriately through analysing relevant reports, market trends and creative management of merchandise from receipt to sales Exhibit a sound understanding of the store's profitability, and guide team members to utilise Company reports to react to trends and drive business Stay abreast of current and local trends and have a sound knowledge of customer profile Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role, working in a fast paced but highly creative and customer focused retail environment Ability to positively impact results in sales, payroll and stock loss Proven record of developing a Management team and talented individuals Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Anthropologic culture and its appeal in the market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Job Title: Store & Operations Manager Job Type: Permanent, Full Time (40hrs p/wk) Location : G-SHOCK London, Carnaby Street, W1F 9QF (onsite) Reports To: Head of B2C Marketing Direct Reports : 1x Assistant Store Manager; 3x G-SHOCK Brand Advisors ABOUT THE ROLE How you will fit in the company As the Store & Operations Manager , you will play a critical role in shaping the success of the G-SHOCK London store. This position combines the leadership of a retail store with key operational responsibilities to drive sales, meet profitability targets, and ensure an exceptional consumer experience. You'll be at the forefront of our brand's culture, ensuring our store remains a key destination for our community and consumers in London. This role requires a strong, confident and experienced leader, looking for their next step in retail and operations, who can inspire the store team to exceed KPIs, coach individuals to reach their full potential and drive a positive, collaborative, high-performance culture. You'll partner with our Marketing and Planning teams to manage product inventory, pricing and promotional efforts, ensuring the store's offerings align with current trends. As Store & Operations Manager, you'll not only oversee day-to-day store operations but also collaborate on cross-functional initiatives with our retail and marketing teams. This role is designed for someone with strong leadership skills, who is ready to manage and shape the store's future with proactivity and passion; being a bridge between store and head office teams with potential for longer-term growth with the company. KEY RESPONSIBILITIES What you'll be expected to do SALES & BRAND Lead the G-SHOCK London retail team in creating a vibrant brand culture that drives sales targets and profitability, Regularly deliver sales reports, collaborating with the marketing team to implement strategic initiatives for continued growth. TEAM MANAGEMENT & LEADERSHIP Take full ownership of team leadership, providing guidance, coaching and professional development. Hold regular team meetings to keep everyone aligned on product knowledge, operational changes and store objectives. Set clear goals and expectations, motivating individuals while fostering a collaborative, welcoming and high-performing environment. Recognise and nurture top talent with the team. RETAIL OPERATIONS Oversee operational costs and manage the execution of the store's operational plans, making timely adjustments where necessary. Maintain an efficient operational flow, ensuring adherence to procedures and keeping employee manuals and training materials updated. Manage the team schedule, ensuring optimal coverage while addressing absence management. Oversee store banking activities, ensuring adherence to all operational protocols. PRODUCT & STOCK MANAGEMENT Collaborate with the direct commerce team to anticipate stock needs and manage inventory efficiently. Take responsibility for stock accuracy, including overseeing the annual stock take process and minimising loss. DATA & REPORTING Capture customer data following GDPR guidelines - providing valuable insights for marketing & sales strategies and feeding into on-the-ground intel - bridging marketing and shop floor intel. VISUAL MERCHANDISING & PROMOTIONS Work with the Trade Marketing team to develop and execute innovative instore layouts and displays that highlight new product ranges and special events. Partner with the Marketing team to assist with planning and execute instore promotions, product launches and events. CULTURE & COMMUNITY ENGAGEMENT Champion the G-SHOCK brand and set the benchmark for culture and collaboration within the team. Oversee the Assistant Store Manager & Culture Co-Ordinator, and store team in supporting the Marketing Team with instore initiatives such Instagram, G-SHOCK Radio (greeting guests on weekdays & weekends, creating supporting assets) and occasional G-Sessions events, ensuring the team are empowered to assist as needed. ESSENTIAL Flexibility: ability to work retail hours, including evenings and weekends. 4+ years of retail management experience, ideally in the fashion or lifestyle industry, with a solid understanding of store operations and team leadership. Exceptional people management skills, with the ability to motivate, inspire and develop a high performing team. Strong communication skills, both with internal teams and external stakeholders. A solid network within timepiece, fashion and/or creative culture is highly beneficial. Demonstrated ability to balance time management and prioritise tasks effectively. Proactive and solution oriented, with a passion for delivering outstanding customer service and leading by example. Passion for the brand and a desire to drive its growth through both operational excellence and community engagement. DESIRABLE Fluency in English, with proficiency in an additional language being a bonus. No prior product knowledge on timepieces is required, but an eagerness to learn and engage with the brand's products is essential. 33 days annual leave inclusive of Bank Holidays Paid Birthday Day Off Competitive Salary & Commission Scheme Fantastic Healthcare Benefits, available from Day One: Bupa Private Medical Insurance Permanent Health Insurance Medicash Health Plan Excellent, non-contributory Pension Scheme, up to 14% Death In Service (x4 salary) Employee Discount, up to 50% Anytime access to retail discounts at 200+ retailers (Reward Gateway) Anytime access to personal development and training courses via LinkedIn Learning. Casio Sponsorship & Donation Scheme for employee charity fundraising Head Office team social events and activities including giveaways, reward & recognition incentives etc.
Jul 03, 2025
Full time
Job Title: Store & Operations Manager Job Type: Permanent, Full Time (40hrs p/wk) Location : G-SHOCK London, Carnaby Street, W1F 9QF (onsite) Reports To: Head of B2C Marketing Direct Reports : 1x Assistant Store Manager; 3x G-SHOCK Brand Advisors ABOUT THE ROLE How you will fit in the company As the Store & Operations Manager , you will play a critical role in shaping the success of the G-SHOCK London store. This position combines the leadership of a retail store with key operational responsibilities to drive sales, meet profitability targets, and ensure an exceptional consumer experience. You'll be at the forefront of our brand's culture, ensuring our store remains a key destination for our community and consumers in London. This role requires a strong, confident and experienced leader, looking for their next step in retail and operations, who can inspire the store team to exceed KPIs, coach individuals to reach their full potential and drive a positive, collaborative, high-performance culture. You'll partner with our Marketing and Planning teams to manage product inventory, pricing and promotional efforts, ensuring the store's offerings align with current trends. As Store & Operations Manager, you'll not only oversee day-to-day store operations but also collaborate on cross-functional initiatives with our retail and marketing teams. This role is designed for someone with strong leadership skills, who is ready to manage and shape the store's future with proactivity and passion; being a bridge between store and head office teams with potential for longer-term growth with the company. KEY RESPONSIBILITIES What you'll be expected to do SALES & BRAND Lead the G-SHOCK London retail team in creating a vibrant brand culture that drives sales targets and profitability, Regularly deliver sales reports, collaborating with the marketing team to implement strategic initiatives for continued growth. TEAM MANAGEMENT & LEADERSHIP Take full ownership of team leadership, providing guidance, coaching and professional development. Hold regular team meetings to keep everyone aligned on product knowledge, operational changes and store objectives. Set clear goals and expectations, motivating individuals while fostering a collaborative, welcoming and high-performing environment. Recognise and nurture top talent with the team. RETAIL OPERATIONS Oversee operational costs and manage the execution of the store's operational plans, making timely adjustments where necessary. Maintain an efficient operational flow, ensuring adherence to procedures and keeping employee manuals and training materials updated. Manage the team schedule, ensuring optimal coverage while addressing absence management. Oversee store banking activities, ensuring adherence to all operational protocols. PRODUCT & STOCK MANAGEMENT Collaborate with the direct commerce team to anticipate stock needs and manage inventory efficiently. Take responsibility for stock accuracy, including overseeing the annual stock take process and minimising loss. DATA & REPORTING Capture customer data following GDPR guidelines - providing valuable insights for marketing & sales strategies and feeding into on-the-ground intel - bridging marketing and shop floor intel. VISUAL MERCHANDISING & PROMOTIONS Work with the Trade Marketing team to develop and execute innovative instore layouts and displays that highlight new product ranges and special events. Partner with the Marketing team to assist with planning and execute instore promotions, product launches and events. CULTURE & COMMUNITY ENGAGEMENT Champion the G-SHOCK brand and set the benchmark for culture and collaboration within the team. Oversee the Assistant Store Manager & Culture Co-Ordinator, and store team in supporting the Marketing Team with instore initiatives such Instagram, G-SHOCK Radio (greeting guests on weekdays & weekends, creating supporting assets) and occasional G-Sessions events, ensuring the team are empowered to assist as needed. ESSENTIAL Flexibility: ability to work retail hours, including evenings and weekends. 4+ years of retail management experience, ideally in the fashion or lifestyle industry, with a solid understanding of store operations and team leadership. Exceptional people management skills, with the ability to motivate, inspire and develop a high performing team. Strong communication skills, both with internal teams and external stakeholders. A solid network within timepiece, fashion and/or creative culture is highly beneficial. Demonstrated ability to balance time management and prioritise tasks effectively. Proactive and solution oriented, with a passion for delivering outstanding customer service and leading by example. Passion for the brand and a desire to drive its growth through both operational excellence and community engagement. DESIRABLE Fluency in English, with proficiency in an additional language being a bonus. No prior product knowledge on timepieces is required, but an eagerness to learn and engage with the brand's products is essential. 33 days annual leave inclusive of Bank Holidays Paid Birthday Day Off Competitive Salary & Commission Scheme Fantastic Healthcare Benefits, available from Day One: Bupa Private Medical Insurance Permanent Health Insurance Medicash Health Plan Excellent, non-contributory Pension Scheme, up to 14% Death In Service (x4 salary) Employee Discount, up to 50% Anytime access to retail discounts at 200+ retailers (Reward Gateway) Anytime access to personal development and training courses via LinkedIn Learning. Casio Sponsorship & Donation Scheme for employee charity fundraising Head Office team social events and activities including giveaways, reward & recognition incentives etc.
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. Role Responsibility You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy. Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers. You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas. Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs. Make commercial decisions around stock availability and merchandising. Actively seek contact with key stakeholders to gain a wider understanding of the business Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth. The Ideal Candidate You will be as passionate about celebrating our customers' life moments as we are Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business Have experience inleading and developing a team of colleagues Be prepared to work towards KPIsin a fast-paced environment About the Company Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a trueOmni-channel retailer. This strategy sees significant investment into ourcolleagues across the business creating multiple opportunities to join a fast-paced environment and be part ofourexcitingjourney. In return, we offer a wide range of benefits to support your physical, mental, and financial well-being. 25% Card Factory colleague discount in-store and online Financial Wellbeing Support Financial Education Tools Salary Advance Seasonal incentive schemes Opportunity to apply for Retail Apprenticeships Access to blended learning and development content Discounts across 100's of UK retailers Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. Location Church Street Penny Hill Centre Hunslet, United Kingdom
Jul 03, 2025
Full time
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. Role Responsibility You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy. Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers. You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas. Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs. Make commercial decisions around stock availability and merchandising. Actively seek contact with key stakeholders to gain a wider understanding of the business Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth. The Ideal Candidate You will be as passionate about celebrating our customers' life moments as we are Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business Have experience inleading and developing a team of colleagues Be prepared to work towards KPIsin a fast-paced environment About the Company Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a trueOmni-channel retailer. This strategy sees significant investment into ourcolleagues across the business creating multiple opportunities to join a fast-paced environment and be part ofourexcitingjourney. In return, we offer a wide range of benefits to support your physical, mental, and financial well-being. 25% Card Factory colleague discount in-store and online Financial Wellbeing Support Financial Education Tools Salary Advance Seasonal incentive schemes Opportunity to apply for Retail Apprenticeships Access to blended learning and development content Discounts across 100's of UK retailers Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. Location Church Street Penny Hill Centre Hunslet, United Kingdom
Shop Manager - Full Time We are looking to recruit a new shop manager for one of our shops in East London /Essex.We offer a permanent full time position working a variety of shifts, 5 days from 7 each week. Initial training will take place at our Ilford shop, and the shop you will acquire as your permanent place of work following the completion of your training will be located within 30 minutes of Ilford. Please note that for full time positions we will require you to be fully flexible in your availability for work throughout the week, including weekends. Pay & benefits: The salary offered for this position is between £32,944.97- £46,483.67on a 45 hour contract. In addition to your pay you will also benefit from: - 30 days holiday each year. - Great training and development opportunities. - 15% staff discount to use in any of our 300+ shops on a great range of food and household essentials. - A smart uniform. - Free life assurance. - Workplace pension. - A staff benefits package which includes a virtual GP as well as discounted services and products such as cinema tickets, gym memberships, days out and travel. As one of our shop managers you will: - Lead by example, and get stuck in with the day to day tasks involved in running one of our busy shops. - Motivate and inspire your team to run an efficient shop and provide a great service to our customers. - Be responsible for the recruitment, induction and ongoing development of your team, through coaching, mentoring and providing feedback, developing a pipeline of talent for our business. - Be fully accountable for the shop and responsible for ensuring that customers are looked after, deliveries are worked quickly and shop routines are completed to maintain a safe, clean and tidy shop. - Take responsibility for controlling key shop costs including shrinkage, waste and payroll to achieve all KPI's, reporting directly to your area manager. - Meet standards in relation to customer service, cash handling, health & safety, stock management, merchandising and presentation. You will need: - A friendly, positive, hardworking approach to work. - Excellent leadership skills with the ability to motivate people in a busy and challenging environment - To be a 'people person' who finds it easy to get on with everyone and is able to build strong working relationships with the people you work with. - To be trustworthy and reliable as you will be an important part of a small team. Your team and customers will depend upon you to do your job to the best of your ability at all times. - Experience as a manager or assistant manager. - A full driving licence is desirable. If you don't have a driving licence but meet all of the other criteria, you are still welcome to apply. More than just a job: There are many long-term opportunities for a career at Farmfoods. We have some great training programmes in place and always look to promote to area manager positions from within. Many people in senior management and central services positions at Farmfoods started their careers in our shops so this could be the start of a rewarding career for you. A bit about us: Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family oriented goods. We back up our sensational value with a focus on delivering an 'old fashioned', genuine and friendly customer experience. Our shop managers are an important members of the shop team providing support to a small team of retail assistants and their duty managers, and ensuring that their shops run smoothly and efficiently to provide great service to our customers. Contract information: Position: SM, Hours: 45, Days: 5
Jul 03, 2025
Full time
Shop Manager - Full Time We are looking to recruit a new shop manager for one of our shops in East London /Essex.We offer a permanent full time position working a variety of shifts, 5 days from 7 each week. Initial training will take place at our Ilford shop, and the shop you will acquire as your permanent place of work following the completion of your training will be located within 30 minutes of Ilford. Please note that for full time positions we will require you to be fully flexible in your availability for work throughout the week, including weekends. Pay & benefits: The salary offered for this position is between £32,944.97- £46,483.67on a 45 hour contract. In addition to your pay you will also benefit from: - 30 days holiday each year. - Great training and development opportunities. - 15% staff discount to use in any of our 300+ shops on a great range of food and household essentials. - A smart uniform. - Free life assurance. - Workplace pension. - A staff benefits package which includes a virtual GP as well as discounted services and products such as cinema tickets, gym memberships, days out and travel. As one of our shop managers you will: - Lead by example, and get stuck in with the day to day tasks involved in running one of our busy shops. - Motivate and inspire your team to run an efficient shop and provide a great service to our customers. - Be responsible for the recruitment, induction and ongoing development of your team, through coaching, mentoring and providing feedback, developing a pipeline of talent for our business. - Be fully accountable for the shop and responsible for ensuring that customers are looked after, deliveries are worked quickly and shop routines are completed to maintain a safe, clean and tidy shop. - Take responsibility for controlling key shop costs including shrinkage, waste and payroll to achieve all KPI's, reporting directly to your area manager. - Meet standards in relation to customer service, cash handling, health & safety, stock management, merchandising and presentation. You will need: - A friendly, positive, hardworking approach to work. - Excellent leadership skills with the ability to motivate people in a busy and challenging environment - To be a 'people person' who finds it easy to get on with everyone and is able to build strong working relationships with the people you work with. - To be trustworthy and reliable as you will be an important part of a small team. Your team and customers will depend upon you to do your job to the best of your ability at all times. - Experience as a manager or assistant manager. - A full driving licence is desirable. If you don't have a driving licence but meet all of the other criteria, you are still welcome to apply. More than just a job: There are many long-term opportunities for a career at Farmfoods. We have some great training programmes in place and always look to promote to area manager positions from within. Many people in senior management and central services positions at Farmfoods started their careers in our shops so this could be the start of a rewarding career for you. A bit about us: Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family oriented goods. We back up our sensational value with a focus on delivering an 'old fashioned', genuine and friendly customer experience. Our shop managers are an important members of the shop team providing support to a small team of retail assistants and their duty managers, and ensuring that their shops run smoothly and efficiently to provide great service to our customers. Contract information: Position: SM, Hours: 45, Days: 5
This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST . The Vacancy Are you ready to lead with passion and make a real impact? At Poundstretcher, we're more than just a discount retailer - we're a dynamic, fast-paced community that values every team member. With a competitive salary based on your experience and a fantastic benefits package that includes a contributory pension, staff discounts, and life assurance, this is your chance to be part of something truly amazing! Why Poundstretcher? We believe in empowering our Store Managers with the autonomy and freedom to bring their vision to life. You won't just be managing a store - you'll be crafting a shopping experience that keeps our customers coming back for more. Whether you're a seasoned pro in retail or someone with a passion for leading a team, we want you! What You'll Do: Create an outstanding shopping experience for our customers - your store, your way! Analyse sales performance and drive those numbers up with innovative strategies. Deliver on KPIs and ensure your store is thriving and profitable. Lead, inspire, and develop your team to smash store objectives. Keep our standards high - from visual merchandising to Health & Safety. Manage stock levels and costs like a pro. What You Bring to the Table: A self-motivated and resilient attitude - you're unstoppable! A team player mindset with a 'can-do' attitude - we're all in this together! Exceptional communication and coaching skills - you inspire others to be their best. A knack for controlling costs and managing stock - you know how to keep the store running smoothly. A commercial and target-driven approach - you love a good challenge! Who We're Looking For: Retail Managers, Store Managers, Deputy Managers, Assistant Managers, and Duty Managers - if you've got the drive, we want to hear from you! Why You'll Love Working with Us: At Poundstretcher Ltd, we recognise and reward the hard work of our amazing employees. Enjoy exclusive staff discounts in our stores, plus access to our benefits portal, packed with fantastic discounts at national and local retailers. Ready to be part of the Poundstretcher family? Apply today and take the first step towards an exciting career with us! The Company Established in 1981 Poundstretcher is a leading variety discount retailer for quality food, toiletries, garden essentials, andhome-warebrands. Offering over 5,000 products at some of the lowest prices on the high street, Poundstretcher stores provide shoppers with an incredible selection of value for money items. With over 400 stores nationwide across our brands, Poundstretcher stocks a huge selection of great value products at competitive prices, including cleaning supplies, kitchenware, bedding, bathroom products, furniture, electric goods, children's toys, and so much more. We even have a wide selection of pet care products within our "Pet Hut" section. For money-conscious grocery shoppers, Poundstretcher also offers great value prices on everyday big brand items such as food, toiletries, and household goods, along with a great range of fantastic seasonal goods. With Poundstretcher, you can be confident that you are getting the best deals, making your budget go further without sacrificing on quality or style. Employing over 6000 people nationwide across the brand's chain of outlets, Poundstretcher aims to offer great customer service and a quality selection of products at all of our stores across the UK.
Jul 03, 2025
Full time
This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST . The Vacancy Are you ready to lead with passion and make a real impact? At Poundstretcher, we're more than just a discount retailer - we're a dynamic, fast-paced community that values every team member. With a competitive salary based on your experience and a fantastic benefits package that includes a contributory pension, staff discounts, and life assurance, this is your chance to be part of something truly amazing! Why Poundstretcher? We believe in empowering our Store Managers with the autonomy and freedom to bring their vision to life. You won't just be managing a store - you'll be crafting a shopping experience that keeps our customers coming back for more. Whether you're a seasoned pro in retail or someone with a passion for leading a team, we want you! What You'll Do: Create an outstanding shopping experience for our customers - your store, your way! Analyse sales performance and drive those numbers up with innovative strategies. Deliver on KPIs and ensure your store is thriving and profitable. Lead, inspire, and develop your team to smash store objectives. Keep our standards high - from visual merchandising to Health & Safety. Manage stock levels and costs like a pro. What You Bring to the Table: A self-motivated and resilient attitude - you're unstoppable! A team player mindset with a 'can-do' attitude - we're all in this together! Exceptional communication and coaching skills - you inspire others to be their best. A knack for controlling costs and managing stock - you know how to keep the store running smoothly. A commercial and target-driven approach - you love a good challenge! Who We're Looking For: Retail Managers, Store Managers, Deputy Managers, Assistant Managers, and Duty Managers - if you've got the drive, we want to hear from you! Why You'll Love Working with Us: At Poundstretcher Ltd, we recognise and reward the hard work of our amazing employees. Enjoy exclusive staff discounts in our stores, plus access to our benefits portal, packed with fantastic discounts at national and local retailers. Ready to be part of the Poundstretcher family? Apply today and take the first step towards an exciting career with us! The Company Established in 1981 Poundstretcher is a leading variety discount retailer for quality food, toiletries, garden essentials, andhome-warebrands. Offering over 5,000 products at some of the lowest prices on the high street, Poundstretcher stores provide shoppers with an incredible selection of value for money items. With over 400 stores nationwide across our brands, Poundstretcher stocks a huge selection of great value products at competitive prices, including cleaning supplies, kitchenware, bedding, bathroom products, furniture, electric goods, children's toys, and so much more. We even have a wide selection of pet care products within our "Pet Hut" section. For money-conscious grocery shoppers, Poundstretcher also offers great value prices on everyday big brand items such as food, toiletries, and household goods, along with a great range of fantastic seasonal goods. With Poundstretcher, you can be confident that you are getting the best deals, making your budget go further without sacrificing on quality or style. Employing over 6000 people nationwide across the brand's chain of outlets, Poundstretcher aims to offer great customer service and a quality selection of products at all of our stores across the UK.
Missoma, founded in 2007 by Marisa Hordern, was born from the need for fashion-forward jewellery that was both long-lasting and affordable. Now globally recognised for demi-fine and solid gold pieces, we design every piece in-house at our London studio, crafting them by hand and shipping worldwide. Authentic We stay true to ourselves, valuing open feedback, honest conversations, and conscious sustainability while prioritising our community and the planet. Collaborative We thrive together, valuing every voice, fostering inclusivity, and blending fun with creativity to drive innovation. Entrepreneurial At Missoma, we think big, act boldly, and constantly strive to improve with passion, determination, and a 'can-do' attitude. We are looking for a results driven and passionate Assistant Manager to join our Carnaby Street store. You will be working to drive the store and team forward, through supporting and creating a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Be a Missoma ambassador; offer style advice, educate them on the brand and our ethos, share your own personal experiences and honest feedback, while helping each customer choose the right product(s) for them. Provide an exceptional customer experience from the moment customers enter the store through to point of purchase. Develop and nurture relationships with repeat customers, frequently engaging them pre and post shopping visits. Become an expert on all Missoma products, ensuring product knowledge is up to date, thorough and communicated effectively to customers and the store team Understand the core values and culture of Missoma and reflect these in everything you do. Identify and implement out of box opportunities to exceed customer expectations. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained. Deal with customer complaints effectively and efficiently, referring to your Store Manager where necessary. Ensure merchandising is in line with VM standards and the commercial objectives of the store. Create a seamless interaction between our customers and the instore technology. Team Management: Lead the store team in the Store Managers absence, through effective communication with your peers, in store team and Missoma HQ. As well as completing weekly reporting and ad hoc requests from the Head of Wholesale & Retail. Assist the store Manager in, motivating and supporting the store team to reach set KPI's. Assist the Store Manager in team development, through; onboarding team members through the 30, 60, 90 day Induction Programme and the "Half-Year Check-In" review process. Conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Assist the Store Manager in the recruitment and selection process of new team members. Address issues with team members, such as punctuality, dress code and performance seeking advice and support from the Store Manager where needed. Ensure that you lead by example following all Missoma company policies and procedures as well as ensuring all team members act accordingly and within the guidelines set. Operations: Work with the Store Manager to ensure all stock management polices and procedures are adhered to through assisting with stock takes, deliveries, stock control, audits and cycle counts. Take part in analysing store performance and support your Store Manager in defining actions required in order to achieve business objectives. Ensure that all opening and closing procedures are followed at all times and that the store is opened and closed seamlessly. Competencies and Experience Solid and proven management background with at least 1 year of store management and team-leading experience, within in a fast -paced, within a luxury retail environment or high-volume customer facing role. Sales-driven, results motivated and goal-oriented Experience with leading, motivating and providing excellent sales training to teams. Ability to gather customer feedback and trends and share said insights with management Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management. Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. Ability to identify each customer's unique needs and tailor your customer service approach accordingly. As well as provide a welcoming space for customers to ask questions. Familiarity with the user functionality of desktop, mobile, tablet and digital technology Ability to multitask and work in a fast-paced environment A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
Jul 03, 2025
Full time
Missoma, founded in 2007 by Marisa Hordern, was born from the need for fashion-forward jewellery that was both long-lasting and affordable. Now globally recognised for demi-fine and solid gold pieces, we design every piece in-house at our London studio, crafting them by hand and shipping worldwide. Authentic We stay true to ourselves, valuing open feedback, honest conversations, and conscious sustainability while prioritising our community and the planet. Collaborative We thrive together, valuing every voice, fostering inclusivity, and blending fun with creativity to drive innovation. Entrepreneurial At Missoma, we think big, act boldly, and constantly strive to improve with passion, determination, and a 'can-do' attitude. We are looking for a results driven and passionate Assistant Manager to join our Carnaby Street store. You will be working to drive the store and team forward, through supporting and creating a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Be a Missoma ambassador; offer style advice, educate them on the brand and our ethos, share your own personal experiences and honest feedback, while helping each customer choose the right product(s) for them. Provide an exceptional customer experience from the moment customers enter the store through to point of purchase. Develop and nurture relationships with repeat customers, frequently engaging them pre and post shopping visits. Become an expert on all Missoma products, ensuring product knowledge is up to date, thorough and communicated effectively to customers and the store team Understand the core values and culture of Missoma and reflect these in everything you do. Identify and implement out of box opportunities to exceed customer expectations. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained. Deal with customer complaints effectively and efficiently, referring to your Store Manager where necessary. Ensure merchandising is in line with VM standards and the commercial objectives of the store. Create a seamless interaction between our customers and the instore technology. Team Management: Lead the store team in the Store Managers absence, through effective communication with your peers, in store team and Missoma HQ. As well as completing weekly reporting and ad hoc requests from the Head of Wholesale & Retail. Assist the store Manager in, motivating and supporting the store team to reach set KPI's. Assist the Store Manager in team development, through; onboarding team members through the 30, 60, 90 day Induction Programme and the "Half-Year Check-In" review process. Conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Assist the Store Manager in the recruitment and selection process of new team members. Address issues with team members, such as punctuality, dress code and performance seeking advice and support from the Store Manager where needed. Ensure that you lead by example following all Missoma company policies and procedures as well as ensuring all team members act accordingly and within the guidelines set. Operations: Work with the Store Manager to ensure all stock management polices and procedures are adhered to through assisting with stock takes, deliveries, stock control, audits and cycle counts. Take part in analysing store performance and support your Store Manager in defining actions required in order to achieve business objectives. Ensure that all opening and closing procedures are followed at all times and that the store is opened and closed seamlessly. Competencies and Experience Solid and proven management background with at least 1 year of store management and team-leading experience, within in a fast -paced, within a luxury retail environment or high-volume customer facing role. Sales-driven, results motivated and goal-oriented Experience with leading, motivating and providing excellent sales training to teams. Ability to gather customer feedback and trends and share said insights with management Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management. Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. Ability to identify each customer's unique needs and tailor your customer service approach accordingly. As well as provide a welcoming space for customers to ask questions. Familiarity with the user functionality of desktop, mobile, tablet and digital technology Ability to multitask and work in a fast-paced environment A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
