Senior Business Analyst - Asset Finance Position Description At CGI, you'll help shape the future of Asset Finance by delivering business analysis that drives meaningful business and technology transformation. As a Senior Business Analyst, you'll work with leading organisations to solve complex challenges, improve customer outcomes, and deliver measurable value. You'll collaborate with talented colleagues in an environment that encourages ownership, innovation, and continuous development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, an excellent pension, private healthcare, and our share scheme (3.5% + 3.5% matching), making you a CGI Partner, not just an employee. This is a hybrid role. Your future duties and responsibilities You'll work with clients and delivery teams to understand business needs, define requirements, and help deliver successful Asset Finance transformation programmes. You'll facilitate workshops, analyse processes, create high-quality business analysis artefacts, and ensure solutions meet business objectives. Working across the full project lifecycle, you'll support solution design, user acceptance testing, and business change while identifying opportunities to improve efficiency and customer experience. • Facilitate workshops and gather business requirements. • Analyse and document business, functional and data requirements. • Produce user stories, process maps, use cases and acceptance criteria. • Collaborate with business and technical teams throughout delivery. • Identify opportunities to improve processes and ways of working. • Support solution validation, testing and business sign-off. • Manage requirement changes, risks and dependencies. • Build strong relationships with clients and stakeholders. Required qualifications to be successful in this role You'll bring strong Business Analysis experience, excellent stakeholder engagement skills, and the ability to communicate complex information clearly. Experience within Asset Finance is highly desirable, together with a passion for delivering successful business change. • Proven Business Analysis experience. • Strong requirements gathering and facilitation skills. • Experience creating user stories, process maps and business requirements. • Knowledge of Agile and/or Waterfall delivery. • Excellent analytical, communication and stakeholder management skills. • Asset Finance experience across lending or leasing products (preferred). • Experience with Jira, Confluence, Visio or Azure DevOps (desirable). • BCS, IIBA or similar Business Analysis certification (desirable). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Senior Business Analyst - Asset Finance Position Description At CGI, you'll help shape the future of Asset Finance by delivering business analysis that drives meaningful business and technology transformation. As a Senior Business Analyst, you'll work with leading organisations to solve complex challenges, improve customer outcomes, and deliver measurable value. You'll collaborate with talented colleagues in an environment that encourages ownership, innovation, and continuous development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, an excellent pension, private healthcare, and our share scheme (3.5% + 3.5% matching), making you a CGI Partner, not just an employee. This is a hybrid role. Your future duties and responsibilities You'll work with clients and delivery teams to understand business needs, define requirements, and help deliver successful Asset Finance transformation programmes. You'll facilitate workshops, analyse processes, create high-quality business analysis artefacts, and ensure solutions meet business objectives. Working across the full project lifecycle, you'll support solution design, user acceptance testing, and business change while identifying opportunities to improve efficiency and customer experience. • Facilitate workshops and gather business requirements. • Analyse and document business, functional and data requirements. • Produce user stories, process maps, use cases and acceptance criteria. • Collaborate with business and technical teams throughout delivery. • Identify opportunities to improve processes and ways of working. • Support solution validation, testing and business sign-off. • Manage requirement changes, risks and dependencies. • Build strong relationships with clients and stakeholders. Required qualifications to be successful in this role You'll bring strong Business Analysis experience, excellent stakeholder engagement skills, and the ability to communicate complex information clearly. Experience within Asset Finance is highly desirable, together with a passion for delivering successful business change. • Proven Business Analysis experience. • Strong requirements gathering and facilitation skills. • Experience creating user stories, process maps and business requirements. • Knowledge of Agile and/or Waterfall delivery. • Excellent analytical, communication and stakeholder management skills. • Asset Finance experience across lending or leasing products (preferred). • Experience with Jira, Confluence, Visio or Azure DevOps (desirable). • BCS, IIBA or similar Business Analysis certification (desirable). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewellery & watches and lifestyle collections to the world's most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group. We are seeking an Optimisation Lead to join the Site Analytics team, supporting both and MR PORTER. Reporting into the Head of Site Analytics & Optimisation, this role will be responsible for identifying and validating opportunities to improve onsite performance through optimisation priorities, experimentation and AI-driven site capabilities. This role will translate behavioural and commercial insight into opportunities across search, rankings and models of PLPs and recommendations, and site features. This includes shaping a more structured experimentation approach over time, while also using impact analysis to evaluate feature changes, migrations and cutover risk. What you'll be doing Identify and prioritise optimisation opportunities across NET-A-PORTER and MR PORTER, focusing on changes most likely to improve conversion, engagement, discovery and customer value Build a structured experimentation and optimisation framework for the sites and apps, introducing clear standards for hypothesis setting, success metrics, measurement and learning over time Translate behavioural, trading and customer insights into testable hypotheses, optimisation recommendations and requirements for new features or functionality Evaluate the impact of site changes, feature launches and migration cutovers, using structured analysis to isolate gains, losses and unintended customer impacts Support the development of an experimentation programme over time, identifying where A/B testing is appropriate and where opportunities can be validated through alternative forms of impact analysis Use Google Vertex and related tools to support ranking, recommendation and search optimisation, including model configuration, training inputs and performance evaluation Partner with Trading teams to refine ranking strategies, product visibility and onsite discovery based on customer behaviour, commercial priorities and performance signals Work closely with User Behaviour Analysts to turn journey and product interaction insight into structured optimisation opportunities across the site experience The type of person we are looking for Strong commercial and analytical mindset, able to connect customer behaviour, optimisation opportunities and business outcomes Experienced in building or scaling experimentation practices, with a strong understanding of test design, segmentation, measurement and statistical rigour Strong understanding of search, recommendations, ranking logic, with curiosity about how AI capabilities can improve customer experience and performance Naturally curious, with a passion for solving problems, simplifying complexity and identifying where small changes can drive meaningful commercial impact Benefits Competitive salary 25 days holiday per annum (plus UK bank holidays) Private medical and dental cover schemes Matched contribution pension Flexible working Staff discounts Life assurance cover Experience Level: Mid-Senior level Workplace Type: Hybrid LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Welcome to the official LuxExperience Careers Portal. Explore exciting job opportunities across our brands - including NET-A-PORTER, MR PORTER, and YOOX-or click here to explore additional open positions listed on our dedicated Mytheresa career page. LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide - home to Mytheresa, NET-A-PORTER, MR PORTER, and YOOX.
Aug 24, 2026
Full time
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewellery & watches and lifestyle collections to the world's most discerning women. Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group. We are seeking an Optimisation Lead to join the Site Analytics team, supporting both and MR PORTER. Reporting into the Head of Site Analytics & Optimisation, this role will be responsible for identifying and validating opportunities to improve onsite performance through optimisation priorities, experimentation and AI-driven site capabilities. This role will translate behavioural and commercial insight into opportunities across search, rankings and models of PLPs and recommendations, and site features. This includes shaping a more structured experimentation approach over time, while also using impact analysis to evaluate feature changes, migrations and cutover risk. What you'll be doing Identify and prioritise optimisation opportunities across NET-A-PORTER and MR PORTER, focusing on changes most likely to improve conversion, engagement, discovery and customer value Build a structured experimentation and optimisation framework for the sites and apps, introducing clear standards for hypothesis setting, success metrics, measurement and learning over time Translate behavioural, trading and customer insights into testable hypotheses, optimisation recommendations and requirements for new features or functionality Evaluate the impact of site changes, feature launches and migration cutovers, using structured analysis to isolate gains, losses and unintended customer impacts Support the development of an experimentation programme over time, identifying where A/B testing is appropriate and where opportunities can be validated through alternative forms of impact analysis Use Google Vertex and related tools to support ranking, recommendation and search optimisation, including model configuration, training inputs and performance evaluation Partner with Trading teams to refine ranking strategies, product visibility and onsite discovery based on customer behaviour, commercial priorities and performance signals Work closely with User Behaviour Analysts to turn journey and product interaction insight into structured optimisation opportunities across the site experience The type of person we are looking for Strong commercial and analytical mindset, able to connect customer behaviour, optimisation opportunities and business outcomes Experienced in building or scaling experimentation practices, with a strong understanding of test design, segmentation, measurement and statistical rigour Strong understanding of search, recommendations, ranking logic, with curiosity about how AI capabilities can improve customer experience and performance Naturally curious, with a passion for solving problems, simplifying complexity and identifying where small changes can drive meaningful commercial impact Benefits Competitive salary 25 days holiday per annum (plus UK bank holidays) Private medical and dental cover schemes Matched contribution pension Flexible working Staff discounts Life assurance cover Experience Level: Mid-Senior level Workplace Type: Hybrid LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Welcome to the official LuxExperience Careers Portal. Explore exciting job opportunities across our brands - including NET-A-PORTER, MR PORTER, and YOOX-or click here to explore additional open positions listed on our dedicated Mytheresa career page. LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide - home to Mytheresa, NET-A-PORTER, MR PORTER, and YOOX.
Site Optimisation : London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R-17116NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world's most discerning women.Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.We are seeking an Optimisation Lead to join the Site Analytics team, supporting both and MR PORTER. Reporting into the Head of Site Analytics & Optimisation, this role will be responsible for identifying and validating opportunities to improve onsite performance through optimisation priorities, experimentation and AI-driven site capabilities. This role will translate behavioural and commercial insight into opportunities across search, rankings and models of PLPs and recommendations, and site features. This includes shaping a more structured experimentation approach over time, while also using impact analysis to evaluate feature changes, migrations and cutover risk. Besides a competitive salary, we can offer you: 25 days holiday per annum (plus UK bank holidays) Private medical and dental cover schemes Matched contribution pension Flexible working Staff discounts Life assurance cover Here is a breakdown of what you'll be doing: Identify and prioritise optimisation opportunities across NET-A-PORTER and MR PORTER, focusing on changes most likely to improve conversion, engagement, discovery and customer value Build a structured experimentation and optimisation framework for the sites and apps, introducing clear standards for hypothesis setting, success metrics, measurement and learning over time Translate behavioural, trading and customer insights into testable hypotheses, optimisation recommendations and requirements for new features or functionality Evaluate the impact of site changes, feature launches and migration cutovers, using structured analysis to isolate gains, losses and unintended customer impacts Support the development of an experimentation programme over time, identifying where A/B testing is appropriate and where opportunities can be validated through alternative forms of impact analysis Use Google Vertex and related tools to support ranking, recommendation and search optimisation, including model configuration, training inputs and performance evaluation Partner with Trading teams to refine ranking strategies, product visibility and onsite discovery based on customer behaviour, commercial priorities and performance signals. Work closely with User Behaviour Analysts to turn journey and product interaction insight into structured optimisation opportunities across the site experience The type of person we are looking for: Strong commercial and analytical mindset, able to connect customer behaviour, optimisation opportunities and business outcomes Experienced in building or scaling experimentation practices, with a strong understanding of test design, segmentation, measurement and statistical rigour Strong understanding of search, recommendations, ranking logic, with curiosity about how AI capabilities can improve customer experience and performance Naturally curious, with a passion for solving problems, simplifying complexity and identifying where small changes can drive meaningful commercial impact LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Mid-Senior levelWorkplace Type: Hybrid
Aug 24, 2026
Full time
Site Optimisation : London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R-17116NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world's most discerning women.Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.We are seeking an Optimisation Lead to join the Site Analytics team, supporting both and MR PORTER. Reporting into the Head of Site Analytics & Optimisation, this role will be responsible for identifying and validating opportunities to improve onsite performance through optimisation priorities, experimentation and AI-driven site capabilities. This role will translate behavioural and commercial insight into opportunities across search, rankings and models of PLPs and recommendations, and site features. This includes shaping a more structured experimentation approach over time, while also using impact analysis to evaluate feature changes, migrations and cutover risk. Besides a competitive salary, we can offer you: 25 days holiday per annum (plus UK bank holidays) Private medical and dental cover schemes Matched contribution pension Flexible working Staff discounts Life assurance cover Here is a breakdown of what you'll be doing: Identify and prioritise optimisation opportunities across NET-A-PORTER and MR PORTER, focusing on changes most likely to improve conversion, engagement, discovery and customer value Build a structured experimentation and optimisation framework for the sites and apps, introducing clear standards for hypothesis setting, success metrics, measurement and learning over time Translate behavioural, trading and customer insights into testable hypotheses, optimisation recommendations and requirements for new features or functionality Evaluate the impact of site changes, feature launches and migration cutovers, using structured analysis to isolate gains, losses and unintended customer impacts Support the development of an experimentation programme over time, identifying where A/B testing is appropriate and where opportunities can be validated through alternative forms of impact analysis Use Google Vertex and related tools to support ranking, recommendation and search optimisation, including model configuration, training inputs and performance evaluation Partner with Trading teams to refine ranking strategies, product visibility and onsite discovery based on customer behaviour, commercial priorities and performance signals. Work closely with User Behaviour Analysts to turn journey and product interaction insight into structured optimisation opportunities across the site experience The type of person we are looking for: Strong commercial and analytical mindset, able to connect customer behaviour, optimisation opportunities and business outcomes Experienced in building or scaling experimentation practices, with a strong understanding of test design, segmentation, measurement and statistical rigour Strong understanding of search, recommendations, ranking logic, with curiosity about how AI capabilities can improve customer experience and performance Naturally curious, with a passion for solving problems, simplifying complexity and identifying where small changes can drive meaningful commercial impact LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Mid-Senior levelWorkplace Type: Hybrid
Managing Consultant - Intelligent Automation & Process Excellence Position Description At CGI, you'll lead transformation that turns process excellence, AI and intelligent automation into measurable business outcomes for our clients. As a Managing Consultant, you'll take ownership of complex engagements from discovery through to implementation and value realisation, helping organisations improve efficiency, reduce costs and transform services. You'll have the freedom to shape creative, commercially focused solutions, progressing ideas and proofs of concept into scalable capabilities that make a lasting difference. Working alongside CGI's consulting, engineering and analytics experts, you'll influence senior stakeholders, strengthen our automation capability and help shape the future of AI-enabled transformation. You'll join a collaborative environment where your expertise is valued, your ideas can become reality and you're supported to grow your impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead complex client engagements spanning process excellence, operational transformation, AI and intelligent automation. You'll take end-to-end ownership from discovery and opportunity identification through solution design, proof of concept, implementation and benefits realisation. Working as a trusted advisor to senior stakeholders, you'll translate business challenges into practical, commercially focused solutions that improve efficiency, reduce cost and enhance service performance. You'll also help grow CGI's intelligent automation capability by developing reusable approaches, standards and accelerators and by coaching colleagues. Supported by multidisciplinary consulting, engineering and analytics teams, you'll have the scope to explore new approaches, turn innovative ideas into scalable solutions and strengthen CGI's position as a trusted transformation partner. Lead & Transform: Own complex process excellence, AI and intelligent automation engagements, delivering measurable client outcomes. Discover & Optimise: Diagnose operational inefficiencies through process discovery, modelling, value-stream analysis and operational assessment. Design & Deliver: Create future-state processes, operating models and scalable automation solutions aligned to business needs. Innovate & Scale: Lead automation and AI proofs of concept and develop clear pathways into production and enterprise-scale adoption. Govern & Realise Value: Manage scope, resources, dependencies, risks, testing, deployment and benefits realisation across complex workstreams. Advise & Influence: Build trusted relationships with executives and transformation sponsors, presenting compelling recommendations and business cases. Develop & Accelerate: Create reusable frameworks, methodologies, templates and accelerators that improve delivery quality and scalability. Collaborate & Integrate: Work across consulting, engineering, analytics and client teams to ensure solutions integrate effectively into operations. Coach & Enable: Mentor consultants and Business Analysts, share expertise and contribute to communities of practice and capability development. Grow & Evolve: Support automation-led opportunities, client expansion and the continued development of CGI's transformation proposition. Required qualifications to be successful in this role You will bring significant consulting or enterprise transformation experience alongside practical expertise in process excellence, AI and intelligent automation. You should be comfortable owning complex engagements, advising senior executives and translating strategic objectives into solutions that can be implemented and scaled. You'll combine commercial awareness and strong delivery leadership with a collaborative approach, while being confident exploring emerging technologies and supporting others to develop their capabilities. Extensive experience in process excellence, operational transformation, AI, intelligent automation or related consulting and delivery roles. Proven delivery leadership: Experience leading medium-to-large transformation, optimisation or automation engagements end to end. Executive stakeholder management: Strong experience operating with C-suite stakeholders, senior sponsors and leadership teams. Process excellence expertise: Strong knowledge of process improvement, Lean/continuous improvement, process modelling, value-stream analysis, KPIs and operating-model design. Intelligent automation capability: Practical understanding of RPA, workflow automation, low-code/no-code solutions, process/task mining and AI-assisted automation. AI and automation delivery: Proven experience designing, implementing or scaling AI and intelligent automation solutions, including PoCs. Delivery management: Experience managing plans, resources, estimates, dependencies, risks, testing, deployment, governance and benefits realisation. Technology awareness: Experience with platforms such as UiPath, Microsoft Power Platform, process discovery/modelling tools, GenAI tooling, AWS Bedrock or SaaS platforms is desirable. Consulting capability: Strong communication, facilitation, commercial awareness and the ability to translate complex challenges into clear recommendations. People development: Proven ability to coach and mentor colleagues, share knowledge and help build sustainable consulting and delivery capability. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
Aug 24, 2026
Full time
Managing Consultant - Intelligent Automation & Process Excellence Position Description At CGI, you'll lead transformation that turns process excellence, AI and intelligent automation into measurable business outcomes for our clients. As a Managing Consultant, you'll take ownership of complex engagements from discovery through to implementation and value realisation, helping organisations improve efficiency, reduce costs and transform services. You'll have the freedom to shape creative, commercially focused solutions, progressing ideas and proofs of concept into scalable capabilities that make a lasting difference. Working alongside CGI's consulting, engineering and analytics experts, you'll influence senior stakeholders, strengthen our automation capability and help shape the future of AI-enabled transformation. You'll join a collaborative environment where your expertise is valued, your ideas can become reality and you're supported to grow your impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead complex client engagements spanning process excellence, operational transformation, AI and intelligent automation. You'll take end-to-end ownership from discovery and opportunity identification through solution design, proof of concept, implementation and benefits realisation. Working as a trusted advisor to senior stakeholders, you'll translate business challenges into practical, commercially focused solutions that improve efficiency, reduce cost and enhance service performance. You'll also help grow CGI's intelligent automation capability by developing reusable approaches, standards and accelerators and by coaching colleagues. Supported by multidisciplinary consulting, engineering and analytics teams, you'll have the scope to explore new approaches, turn innovative ideas into scalable solutions and strengthen CGI's position as a trusted transformation partner. Lead & Transform: Own complex process excellence, AI and intelligent automation engagements, delivering measurable client outcomes. Discover & Optimise: Diagnose operational inefficiencies through process discovery, modelling, value-stream analysis and operational assessment. Design & Deliver: Create future-state processes, operating models and scalable automation solutions aligned to business needs. Innovate & Scale: Lead automation and AI proofs of concept and develop clear pathways into production and enterprise-scale adoption. Govern & Realise Value: Manage scope, resources, dependencies, risks, testing, deployment and benefits realisation across complex workstreams. Advise & Influence: Build trusted relationships with executives and transformation sponsors, presenting compelling recommendations and business cases. Develop & Accelerate: Create reusable frameworks, methodologies, templates and accelerators that improve delivery quality and scalability. Collaborate & Integrate: Work across consulting, engineering, analytics and client teams to ensure solutions integrate effectively into operations. Coach & Enable: Mentor consultants and Business Analysts, share expertise and contribute to communities of practice and capability development. Grow & Evolve: Support automation-led opportunities, client expansion and the continued development of CGI's transformation proposition. Required qualifications to be successful in this role You will bring significant consulting or enterprise transformation experience alongside practical expertise in process excellence, AI and intelligent automation. You should be comfortable owning complex engagements, advising senior executives and translating strategic objectives into solutions that can be implemented and scaled. You'll combine commercial awareness and strong delivery leadership with a collaborative approach, while being confident exploring emerging technologies and supporting others to develop their capabilities. Extensive experience in process excellence, operational transformation, AI, intelligent automation or related consulting and delivery roles. Proven delivery leadership: Experience leading medium-to-large transformation, optimisation or automation engagements end to end. Executive stakeholder management: Strong experience operating with C-suite stakeholders, senior sponsors and leadership teams. Process excellence expertise: Strong knowledge of process improvement, Lean/continuous improvement, process modelling, value-stream analysis, KPIs and operating-model design. Intelligent automation capability: Practical understanding of RPA, workflow automation, low-code/no-code solutions, process/task mining and AI-assisted automation. AI and automation delivery: Proven experience designing, implementing or scaling AI and intelligent automation solutions, including PoCs. Delivery management: Experience managing plans, resources, estimates, dependencies, risks, testing, deployment, governance and benefits realisation. Technology awareness: Experience with platforms such as UiPath, Microsoft Power Platform, process discovery/modelling tools, GenAI tooling, AWS Bedrock or SaaS platforms is desirable. Consulting capability: Strong communication, facilitation, commercial awareness and the ability to translate complex challenges into clear recommendations. People development: Proven ability to coach and mentor colleagues, share knowledge and help build sustainable consulting and delivery capability. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
White Collar Factory (95009), United Kingdom, London, London Senior Manager Architect - Data Location: London or Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the role Do you love shaping the architectural technical direction of large, complex Data transformation initiatives? It's an exciting time at Capital One UK - We're on a mission to unlock organisational pace and Data agility, through creating our next generation, cloud-based data ecosystem, to unlock the power of data, increase financial inclusion and deliver transformative, real-time, intelligent experiences to our customers. Capital One's Data team is responsible for the data ecosystem, which covers the holistic data lifecycle, from the capture of high-quality customer data in real-time, the structuring, storage and processing of that data for insight, to the usage of the data in event driven applications, ML and AI. As a Senior Manager Architect in Data you will be an experienced technical leader bringing business, industry and deep technical understanding to shape the architecture direction and evolution of the data ecosystem, across Cloud-scale Distributed Data Processing, Storage & Curated Data Consumption. You will invest in architecture excellence across the Data team, and foster innovation to unlock value across our user community of Engineers, Data Scientists, Data Analysts & Data Governance associates. Come and help us shape the future of financial services in the Cloud. What you'll do Shape the architecture direction and evolution of the data ecosystem, across Cloud-scale Distributed Data Processing, Storage & Curated Data Consumption Influence Senior stakeholders, Internal customers & Enterprise partners, gaining consensus on key technology decisions and architecture direction of the data ecosystem Own and evolve architecture artefacts including reference architectures, Architecture Decision Records, and technical standards for your domain Partner with Product Management, Engineering, Cyber and our user community of Engineers, Data Scientists, Data Analysts and Data Governance associates, solving their challenges through Data Technology, to unlock business value Be a passionate advocate for the data ecosystem and data technology, driving wide awareness and usage aligned to Enterprise architecture standards and patterns Enable simplification across our architecture, processes and technologies, by encouraging and fostering UK standardisation, the reuse of appropriate industry SaaS solutions, and adoption of Enterprise standards, patterns, capabilities and platforms as appropriate for each use case Nurture and grow architecture excellence & culture within the Data team, leading technical design reviews & driving architecture best practice both within the team and the broader Architecture organisation Collaborate with your peers in UK architecture and engage in the wider Enterprise architecture group What you'll bring Demonstrable experience as a hands-on Senior Manager Architect, in a large, complex data led organisation Deep understanding & hands-on leverage of Modern, Cloud scale Data Technologies, with specific expertise in Distributed Data Processing architectures (Spark, PySpark, Python, Airflow), ELT data processing underpinning Data LakeHouses and Data Products for scaled use within ML & AI Expertise in Streaming Data, Event Driven Design, Data Governance & the AWS Cloud Technology stack (e.g. Glue, ServerLess, DynamoDB) A track record in leading the architecture vision, design & implementation of Enterprise scale data applications, with specific focus on Distributed Data Processing systems, Data LakeHouse, Data Products, Streaming data, ML & AI platform capabilities Working knowledge of ML and Generative AI, including the leverage of Agentic AI based systems within the Architecture and Software Development lifecycle Excellent communication skills, effortlessly navigating across tech, architecture, product and senior stakeholders to achieve alignment Proficiency in software development principles, patterns, and practices including CI/CD Passion for growing architectural and data led thinking, with experience in embedding & scaling this within in a large Enterprise setting An ability to shape the adoption of modern Data Technology and support the evolution of a Data driven culture, across a scaled, cross functional organisation There is no one type of architect; you are the glue that adds value where it's needed. To achieve this you are flexible, adapting your approach to meet the needs of the team, initiative, or product. You solicit differing views, are willing to change your mind and perspective as you learn more, and are adept at building consensus to align stakeholders to a common direction Experience in Financial Services or Regulated sector beneficial Where and how you'll work This is a permanent position which can be based in either our London or Nottingham offices. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing . click apply for full job details
Aug 24, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Manager Architect - Data Location: London or Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote Our Mission We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces list. Hear from our team about what it's like working at Capital One UK. About the role Do you love shaping the architectural technical direction of large, complex Data transformation initiatives? It's an exciting time at Capital One UK - We're on a mission to unlock organisational pace and Data agility, through creating our next generation, cloud-based data ecosystem, to unlock the power of data, increase financial inclusion and deliver transformative, real-time, intelligent experiences to our customers. Capital One's Data team is responsible for the data ecosystem, which covers the holistic data lifecycle, from the capture of high-quality customer data in real-time, the structuring, storage and processing of that data for insight, to the usage of the data in event driven applications, ML and AI. As a Senior Manager Architect in Data you will be an experienced technical leader bringing business, industry and deep technical understanding to shape the architecture direction and evolution of the data ecosystem, across Cloud-scale Distributed Data Processing, Storage & Curated Data Consumption. You will invest in architecture excellence across the Data team, and foster innovation to unlock value across our user community of Engineers, Data Scientists, Data Analysts & Data Governance associates. Come and help us shape the future of financial services in the Cloud. What you'll do Shape the architecture direction and evolution of the data ecosystem, across Cloud-scale Distributed Data Processing, Storage & Curated Data Consumption Influence Senior stakeholders, Internal customers & Enterprise partners, gaining consensus on key technology decisions and architecture direction of the data ecosystem Own and evolve architecture artefacts including reference architectures, Architecture Decision Records, and technical standards for your domain Partner with Product Management, Engineering, Cyber and our user community of Engineers, Data Scientists, Data Analysts and Data Governance associates, solving their challenges through Data Technology, to unlock business value Be a passionate advocate for the data ecosystem and data technology, driving wide awareness and usage aligned to Enterprise architecture standards and patterns Enable simplification across our architecture, processes and technologies, by encouraging and fostering UK standardisation, the reuse of appropriate industry SaaS solutions, and adoption of Enterprise standards, patterns, capabilities and platforms as appropriate for each use case Nurture and grow architecture excellence & culture within the Data team, leading technical design reviews & driving architecture best practice both within the team and the broader Architecture organisation Collaborate with your peers in UK architecture and engage in the wider Enterprise architecture group What you'll bring Demonstrable experience as a hands-on Senior Manager Architect, in a large, complex data led organisation Deep understanding & hands-on leverage of Modern, Cloud scale Data Technologies, with specific expertise in Distributed Data Processing architectures (Spark, PySpark, Python, Airflow), ELT data processing underpinning Data LakeHouses and Data Products for scaled use within ML & AI Expertise in Streaming Data, Event Driven Design, Data Governance & the AWS Cloud Technology stack (e.g. Glue, ServerLess, DynamoDB) A track record in leading the architecture vision, design & implementation of Enterprise scale data applications, with specific focus on Distributed Data Processing systems, Data LakeHouse, Data Products, Streaming data, ML & AI platform capabilities Working knowledge of ML and Generative AI, including the leverage of Agentic AI based systems within the Architecture and Software Development lifecycle Excellent communication skills, effortlessly navigating across tech, architecture, product and senior stakeholders to achieve alignment Proficiency in software development principles, patterns, and practices including CI/CD Passion for growing architectural and data led thinking, with experience in embedding & scaling this within in a large Enterprise setting An ability to shape the adoption of modern Data Technology and support the evolution of a Data driven culture, across a scaled, cross functional organisation There is no one type of architect; you are the glue that adds value where it's needed. To achieve this you are flexible, adapting your approach to meet the needs of the team, initiative, or product. You solicit differing views, are willing to change your mind and perspective as you learn more, and are adept at building consensus to align stakeholders to a common direction Experience in Financial Services or Regulated sector beneficial Where and how you'll work This is a permanent position which can be based in either our London or Nottingham offices. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available here . What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programs to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing . click apply for full job details
About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against. The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes. Responsibilities Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed. Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules. Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release. Document how key business and customer processes work today, design future states with stakeholders and quantify the difference. Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome. Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back. Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed. What you'll need Knowledge & Qualifications Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams. Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly. Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing. Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable. BCS or similar Business Analysis qualification desirable. Skills Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks. Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN. Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic. The judgement to serve several different needs at once: managing time, saying no well and escalating early. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
Aug 24, 2026
Full time
About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against. The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects. A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes. Responsibilities Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed. Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules. Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release. Document how key business and customer processes work today, design future states with stakeholders and quantify the difference. Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome. Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back. Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed. What you'll need Knowledge & Qualifications Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams. Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly. Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing. Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable. BCS or similar Business Analysis qualification desirable. Skills Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks. Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN. Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic. The judgement to serve several different needs at once: managing time, saying no well and escalating early. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary ) Simply Health plan (with upgrade options) Car salary sacrifice scheme ( Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
Senior Cyber Security Risk & Assurance Consultant - Product Risk (PBRA) (CONTRACTOR) - London Duration: 1 year contract Hybrid Working - 8 days onsite per month - the rest is remote working About the Team The Product-Based Risk Assessment (PBRA) service conducts recurring security assessments of applications, services, and technologies to identify emerging threats, evaluate control effectiveness, and drive remediation that strengthens The clients cyber resilience. The team supports business and technology stakeholders by assessing cyber security risks and ensuring alignment with The Banks security standards and risk appetite. Key Accountabilities Product-Based Risk Assessments Lead end-to-end Product-Based Risk Assessments (PBRA) for critical applications, platforms, and technology services. Analyse application architectures, business processes, information flows, and supporting infrastructure. Identify and assess cyber threats, vulnerabilities, control weaknesses, and potential business impacts. Evaluate the design and effectiveness of security controls using clients security frameworks and standards. Assess residual risks and propose actionable remediation plans. Security Risk Analysis Perform security risk assessments using recognised methodologies and industry frameworks. Evaluate risks related to infrastructure, software, cloud services, networks, third-party integrations, and information assets. Contribute to threat modelling and attack surface analysis activities. Support technology-focused assessments such as cloud, AI, and emerging technology evaluations. Stakeholder Engagement Act as the primary security assessment contact for business and IT stakeholders. Facilitate workshops, interviews, and assessment review sessions. Challenge assumptions and provide expert security guidance to delivery and operations teams. Build trusted relationships across CISO, CTO, Architecture, Risk Management, and Engineering teams. Reporting & Governance Produce high-quality assessment reports, risk summaries, and executive-level communications. Present findings and recommendations to senior management and governance bodies. Track remediation plans and risk treatment activities through closure. Support internal and external audit activities as required. Continuous Improvement Contribute to the evolution of the PBRA service, methodologies, tools, and operating model. Help drive the transition toward data-enabled and automated security assessment capabilities. Identify opportunities to improve efficiency, consistency, and risk coverage across assessments. Support knowledge sharing and mentoring of junior analysts. Required Skills & Experience Technical Skills Strong understanding of cybersecurity principles, controls, and risk management practices. Knowledge of application security, cloud security, infrastructure security, and network security. Experience conducting security assessments, threat modelling, or risk analyses. Familiarity with industry frameworks and standards such as: NIST Cyber Security Framework ISO 27001 CIS Controls Secure Controls Framework (SCF) DORA ANSSI EBIOS RM OWASP Professional Experience Minimum 7 years of experience in Information Security, Cyber Risk, Security Assurance, or Security Architecture. Experience leading complex security assessments across large technology environments. Experience working with senior business and technology stakeholders. Strong report-writing and presentation skills. Personal Competencies Strong analytical and critical-thinking capabilities. Excellent communication and stakeholder management skills. Ability to challenge constructively and influence decision-making. Self-driven with strong ownership and accountability. Pragmatic, risk-based mindset. Comfortable operating in a complex, regulated environment. Please do send across to me the most up to date CV to (url removed) Rates depend on experience and client requirements
Aug 23, 2026
Contractor
Senior Cyber Security Risk & Assurance Consultant - Product Risk (PBRA) (CONTRACTOR) - London Duration: 1 year contract Hybrid Working - 8 days onsite per month - the rest is remote working About the Team The Product-Based Risk Assessment (PBRA) service conducts recurring security assessments of applications, services, and technologies to identify emerging threats, evaluate control effectiveness, and drive remediation that strengthens The clients cyber resilience. The team supports business and technology stakeholders by assessing cyber security risks and ensuring alignment with The Banks security standards and risk appetite. Key Accountabilities Product-Based Risk Assessments Lead end-to-end Product-Based Risk Assessments (PBRA) for critical applications, platforms, and technology services. Analyse application architectures, business processes, information flows, and supporting infrastructure. Identify and assess cyber threats, vulnerabilities, control weaknesses, and potential business impacts. Evaluate the design and effectiveness of security controls using clients security frameworks and standards. Assess residual risks and propose actionable remediation plans. Security Risk Analysis Perform security risk assessments using recognised methodologies and industry frameworks. Evaluate risks related to infrastructure, software, cloud services, networks, third-party integrations, and information assets. Contribute to threat modelling and attack surface analysis activities. Support technology-focused assessments such as cloud, AI, and emerging technology evaluations. Stakeholder Engagement Act as the primary security assessment contact for business and IT stakeholders. Facilitate workshops, interviews, and assessment review sessions. Challenge assumptions and provide expert security guidance to delivery and operations teams. Build trusted relationships across CISO, CTO, Architecture, Risk Management, and Engineering teams. Reporting & Governance Produce high-quality assessment reports, risk summaries, and executive-level communications. Present findings and recommendations to senior management and governance bodies. Track remediation plans and risk treatment activities through closure. Support internal and external audit activities as required. Continuous Improvement Contribute to the evolution of the PBRA service, methodologies, tools, and operating model. Help drive the transition toward data-enabled and automated security assessment capabilities. Identify opportunities to improve efficiency, consistency, and risk coverage across assessments. Support knowledge sharing and mentoring of junior analysts. Required Skills & Experience Technical Skills Strong understanding of cybersecurity principles, controls, and risk management practices. Knowledge of application security, cloud security, infrastructure security, and network security. Experience conducting security assessments, threat modelling, or risk analyses. Familiarity with industry frameworks and standards such as: NIST Cyber Security Framework ISO 27001 CIS Controls Secure Controls Framework (SCF) DORA ANSSI EBIOS RM OWASP Professional Experience Minimum 7 years of experience in Information Security, Cyber Risk, Security Assurance, or Security Architecture. Experience leading complex security assessments across large technology environments. Experience working with senior business and technology stakeholders. Strong report-writing and presentation skills. Personal Competencies Strong analytical and critical-thinking capabilities. Excellent communication and stakeholder management skills. Ability to challenge constructively and influence decision-making. Self-driven with strong ownership and accountability. Pragmatic, risk-based mindset. Comfortable operating in a complex, regulated environment. Please do send across to me the most up to date CV to (url removed) Rates depend on experience and client requirements
Business Readiness Senior Analyst - Pensions The Business Readiness function is a newly formed team within Client Onboarding & Change division / Pension Administration service line. The Business Readiness Senior Analyst is responsible for ensuring that people, processes, and operational teams are prepared for business change, transformation programmes, system implementations, or new ways of working. All of which have a direct and immediate impact of Isio's ability to deliver first class customer service to associated stakeholder groups (i.e. members and trustees) This role plays a significant part in bridging the gap between project delivery and operational adoption, ensuring that people, processes, and technology are aligned for successful change outcomes. The role may include some team management responsibilities. This new role can be based in any of our regional city centre offices with a hybrid workstyle. What does the role entail? Core responsibilities include Business Readiness planning Stakeholder Management Communication disciplines and execution Training & Adoption Analytical & Problem-Solving Skills Operational Understanding Leadership & Collaboration What we're looking for Essential Knowledge and experience of working with UK Defined Benefit Pension Schemes Strong understanding of operating models within Pensions Administration - including systems, processes and associated complexities Strong stakeholder and relationship management Client / customer and end user thinking Risk, control and governance principles and awareness Experience of working across and with multi-discipline teams and functions Desirable Understanding of change management and the change management lifecycle Understanding of new scheme/client onboarding principles and practices Operational readiness & delivery disciplines Programme and transformation experience Communication & training strategy and deployment What you can expect in return A competitive salary and market leading bonus scheme Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly and supportive team who will help you deliver your best work Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits. About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Aug 23, 2026
Full time
Business Readiness Senior Analyst - Pensions The Business Readiness function is a newly formed team within Client Onboarding & Change division / Pension Administration service line. The Business Readiness Senior Analyst is responsible for ensuring that people, processes, and operational teams are prepared for business change, transformation programmes, system implementations, or new ways of working. All of which have a direct and immediate impact of Isio's ability to deliver first class customer service to associated stakeholder groups (i.e. members and trustees) This role plays a significant part in bridging the gap between project delivery and operational adoption, ensuring that people, processes, and technology are aligned for successful change outcomes. The role may include some team management responsibilities. This new role can be based in any of our regional city centre offices with a hybrid workstyle. What does the role entail? Core responsibilities include Business Readiness planning Stakeholder Management Communication disciplines and execution Training & Adoption Analytical & Problem-Solving Skills Operational Understanding Leadership & Collaboration What we're looking for Essential Knowledge and experience of working with UK Defined Benefit Pension Schemes Strong understanding of operating models within Pensions Administration - including systems, processes and associated complexities Strong stakeholder and relationship management Client / customer and end user thinking Risk, control and governance principles and awareness Experience of working across and with multi-discipline teams and functions Desirable Understanding of change management and the change management lifecycle Understanding of new scheme/client onboarding principles and practices Operational readiness & delivery disciplines Programme and transformation experience Communication & training strategy and deployment What you can expect in return A competitive salary and market leading bonus scheme Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly and supportive team who will help you deliver your best work Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits. About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us.
Senior Business Analysts Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 70k plus company benefits. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To qualify, you must have resided in the UK for the last 5 years About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.6 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad Group Plc invites skilled and ambitious Senior Business Analysts to join our dynamic and award-winning team. Recognised twice for "Project Excellence" by The Chartered Institute for IT & Computing Awards, Triad stands at the forefront of the public sector, dedicated to understanding and conquering technology challenges while delivering optimal value to UK citizens. As a Senior Business Analyst, you will play a significant role in our client assignments. You will build relationships with clients, defining the scope, objectives, and benefits of the products we build for them. You will gain the trust of end users to elicit quality requirements and business processes and deliver exemplary business analysis throughout the full product lifecycle as part of an effective, collaborative team Key Responsibilities Essential Consultant mindset - appetite for working in a variety of business domains Ability to work with agile delivery teams Ability to build relationships with clients, stakeholders, and end users Rigorous analytical thinker, which you apply to the definition of MVP, epics and user stories Able to delve into a toolkit of appropriate techniques and methods to use at different project stages, business domains and delivery environments Business-focussed, helping clients define, measure, and realise objectives and benefits Effective communicator who can explain the 'why' as well as the 'what' to clients and colleagues alike Motivated to deliver high-quality outcomes in all assignments Nice to have: Experience working in the UK Public Sector, with a good understanding of the GDS Service Manual Scrum agile coaching experience Product owner or proxy product owner experience Waterfall project delivery experience Active contributor to communities of practice Qualifications & Certifications Bachelor's degree in computer science, Information Technology, or a related field. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. Other information If this role is of interest to you or you would like further information, please submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition to being a Disability Confident Leader.
Aug 23, 2026
Full time
Senior Business Analysts Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 70k plus company benefits. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To qualify, you must have resided in the UK for the last 5 years About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.6 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad Group Plc invites skilled and ambitious Senior Business Analysts to join our dynamic and award-winning team. Recognised twice for "Project Excellence" by The Chartered Institute for IT & Computing Awards, Triad stands at the forefront of the public sector, dedicated to understanding and conquering technology challenges while delivering optimal value to UK citizens. As a Senior Business Analyst, you will play a significant role in our client assignments. You will build relationships with clients, defining the scope, objectives, and benefits of the products we build for them. You will gain the trust of end users to elicit quality requirements and business processes and deliver exemplary business analysis throughout the full product lifecycle as part of an effective, collaborative team Key Responsibilities Essential Consultant mindset - appetite for working in a variety of business domains Ability to work with agile delivery teams Ability to build relationships with clients, stakeholders, and end users Rigorous analytical thinker, which you apply to the definition of MVP, epics and user stories Able to delve into a toolkit of appropriate techniques and methods to use at different project stages, business domains and delivery environments Business-focussed, helping clients define, measure, and realise objectives and benefits Effective communicator who can explain the 'why' as well as the 'what' to clients and colleagues alike Motivated to deliver high-quality outcomes in all assignments Nice to have: Experience working in the UK Public Sector, with a good understanding of the GDS Service Manual Scrum agile coaching experience Product owner or proxy product owner experience Waterfall project delivery experience Active contributor to communities of practice Qualifications & Certifications Bachelor's degree in computer science, Information Technology, or a related field. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. Other information If this role is of interest to you or you would like further information, please submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition to being a Disability Confident Leader.
Cyber Assurance & Risk Analyst Location: IWM London Salary : £42,500 to £45,000 per annum Vacancy Type: Permanent, Full Time (36hours per week) Closing Date: 8th of September 2026 At Imperial War Museums, we're driven by a shared purpose: helping people understand conflict and its impact on people's lives, from the First World War through to the present day. Our collections contain millions of items, stories and digital assets that preserve some of the most important moments in modern history. You'll join a collaborative team who work together to protect and make these collections accessible for future generations. It's a unique opportunity to combine cyber security expertise with meaningful work that supports one of the world's leading museums of conflict. Why This Role Matters Cyber security plays a vital role in protecting IWM's systems, services and information assets from an evolving threat landscape. As Cyber Assurance & Risk Analyst, you'll help strengthen the organisation's cyber resilience by ensuring compliance with government and industry security standards, embedding secure-by-design principles into projects and managing cyber risks across our supplier landscape. By delivering key assurance activities, you'll help improve organisational cyber capability and ensure IWM continues to safeguard the services relied upon by colleagues, visitors, researchers and stakeholders. What You'll Be Doing Coordinate and manage IWM's Cyber Essentials certification, including evidence gathering, submission management and remediation tracking. Lead GovAssure submissions through control mapping, evidence collation and stakeholder engagement. Manage compliance against Civil Aviation Authority (CAA) cyber security requirements and other relevant standards. Maintain assurance documentation and support continuous compliance against recognised cyber security frameworks. Embed secure-by-design principles into technology and digital projects from initiation through to delivery. Review proposed solutions and provide assurance that appropriate security controls are implemented before go-live. Own and operate IWM's third-party cyber risk management platform, supporting supplier onboarding, assessments and ongoing monitoring. Identify, assess, manage and escalate cyber risks across the supply chain, tracking remediation activities where required. Produce assurance, compliance and cyber risk reports for governance boards and senior stakeholders. Support cyber governance activities, risk management processes and the maintenance of accurate cyber risk records. Contribute to the development of cyber security policies, standards, controls and continuous improvement initiatives. Provide guidance on cyber compliance matters and work collaboratively with colleagues, suppliers and external partners to support assurance objectives. Support financial administration activities, including purchase orders, invoice processing and departmental administration where required. What We're Looking For We'd love to hear from you if you have: Experience of cyber security governance, assurance, compliance or risk management activities. Knowledge of recognised cyber security frameworks and standards such as Cyber Essentials, NCSC guidance, ISO 27001 or equivalent. Experience managing compliance evidence, audit activities or regulatory submissions. Experience of supplier or third-party cyber risk assessment and management processes. Strong analytical skills with the ability to identify risks and communicate findings clearly to a range of stakeholders. Experience producing reports, dashboards or management information for governance forums and senior audiences. Benefits The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you ll get 30 days Company Group Pension Plan: Includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life s milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops and MyActive discounts for health and wellbeing based retail discounts Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. To Apply If you feel you are a suitable candidate and would like to work for Imperial War Museum, please click apply to be redirected to our website to complete your application.
Aug 22, 2026
Full time
Cyber Assurance & Risk Analyst Location: IWM London Salary : £42,500 to £45,000 per annum Vacancy Type: Permanent, Full Time (36hours per week) Closing Date: 8th of September 2026 At Imperial War Museums, we're driven by a shared purpose: helping people understand conflict and its impact on people's lives, from the First World War through to the present day. Our collections contain millions of items, stories and digital assets that preserve some of the most important moments in modern history. You'll join a collaborative team who work together to protect and make these collections accessible for future generations. It's a unique opportunity to combine cyber security expertise with meaningful work that supports one of the world's leading museums of conflict. Why This Role Matters Cyber security plays a vital role in protecting IWM's systems, services and information assets from an evolving threat landscape. As Cyber Assurance & Risk Analyst, you'll help strengthen the organisation's cyber resilience by ensuring compliance with government and industry security standards, embedding secure-by-design principles into projects and managing cyber risks across our supplier landscape. By delivering key assurance activities, you'll help improve organisational cyber capability and ensure IWM continues to safeguard the services relied upon by colleagues, visitors, researchers and stakeholders. What You'll Be Doing Coordinate and manage IWM's Cyber Essentials certification, including evidence gathering, submission management and remediation tracking. Lead GovAssure submissions through control mapping, evidence collation and stakeholder engagement. Manage compliance against Civil Aviation Authority (CAA) cyber security requirements and other relevant standards. Maintain assurance documentation and support continuous compliance against recognised cyber security frameworks. Embed secure-by-design principles into technology and digital projects from initiation through to delivery. Review proposed solutions and provide assurance that appropriate security controls are implemented before go-live. Own and operate IWM's third-party cyber risk management platform, supporting supplier onboarding, assessments and ongoing monitoring. Identify, assess, manage and escalate cyber risks across the supply chain, tracking remediation activities where required. Produce assurance, compliance and cyber risk reports for governance boards and senior stakeholders. Support cyber governance activities, risk management processes and the maintenance of accurate cyber risk records. Contribute to the development of cyber security policies, standards, controls and continuous improvement initiatives. Provide guidance on cyber compliance matters and work collaboratively with colleagues, suppliers and external partners to support assurance objectives. Support financial administration activities, including purchase orders, invoice processing and departmental administration where required. What We're Looking For We'd love to hear from you if you have: Experience of cyber security governance, assurance, compliance or risk management activities. Knowledge of recognised cyber security frameworks and standards such as Cyber Essentials, NCSC guidance, ISO 27001 or equivalent. Experience managing compliance evidence, audit activities or regulatory submissions. Experience of supplier or third-party cyber risk assessment and management processes. Strong analytical skills with the ability to identify risks and communicate findings clearly to a range of stakeholders. Experience producing reports, dashboards or management information for governance forums and senior audiences. Benefits The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you ll get 30 days Company Group Pension Plan: Includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life s milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops and MyActive discounts for health and wellbeing based retail discounts Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. To Apply If you feel you are a suitable candidate and would like to work for Imperial War Museum, please click apply to be redirected to our website to complete your application.
Commercial Analyst - Data & Pricing Programme Location: London (Hybrid Working) Contract Type: Permanent, Full-Time Salary: Competitive + Benefits About the Role We are seeking a highly organised, commercially minded Commercial Data Analyst to join our growing team based in London. This hybrid role offers the opportunity to work closely with senior leadership while enjoying the flexibility of a modern working environment. Reporting to the VP Commercial, you will play a pivotal role in analysing, managing, and developing pricing programmes and policies that support sustainable growth, maximise profitability, and deliver value to our customers. Working closely with Sales, Legal, Product, Technology, and Executive teams, you will provide data-driven insights and commercial recommendations that influence key business decisions. This is an exciting opportunity for an analytical and proactive individual who thrives in a fast-paced SaaS or technology environment and enjoys balancing detailed commercial analysis with strategic thinking. Key Responsibilities Commercial Support & Contract Performance Own and lead monthly and quarterly pricing performance reviews. Analyse the performance of existing pricing programmes across geographies, industries, solutions, and use cases. Monitor and model both product-level and deal-level profitability. Provide actionable insights and recommendations to improve commercial outcomes. Support commercial negotiations and contract performance evaluations. Pricing Programmes Conduct pricing benchmarking and market analysis to support pricing strategy. Provide guidance and recommendations to senior management on pricing approaches and commercial performance. Create and maintain price books and associated commercial documentation. Manage product catalogues and pricing schedules within CPQ systems. Ensure consistency and governance across pricing frameworks. Packaging & Commercial Integration Recommend product bundling, packaging, and industry-specific pricing strategies. Partner with Product and Technology teams to understand solution capabilities and identify associated commercial opportunities and risks. Collaborate with Data and Technology teams to drive process improvements and automation initiatives. Support the evolution of commercial models and go-to-market strategies. About You We are looking for a self-motivated, results-driven professional who takes ownership, demonstrates initiative, and enjoys working collaboratively across the business. Essential Skills & Experience Experience in pricing, packaging, commercial analysis, or a related function within a SaaS or high-tech environment. Strong analytical capability with experience using a range of tools to extract and interpret actionable insights from data. Experience formulating and testing hypotheses to support business decision-making. Ability to present recommendations, risks, and opportunities clearly to executive management and business stakeholders. Strong commercial acumen with the ability to manage both detailed analysis and strategic objectives. Excellent negotiation and influencing skills. Outstanding written and verbal communication skills. Strong attention to detail and organisational abilities. Confidence working with senior stakeholders and cross-functional teams. Personal Attributes Positive, proactive, and solutions-focused mindset. Strong team player with the ability to build relationships across the organisation. Comfortable working in a dynamic and evolving business environment. Passionate about continuous improvement and data-driven decision-making. Why Join Us? Opportunity to influence strategic commercial decisions within a growing technology business. Exposure to senior leadership and cross-functional collaboration. Hybrid working model offering flexibility and work-life balance. Competitive salary and benefits package. Supportive and collaborative culture. Excellent opportunities for professional growth and career development. Apply Now If you're passionate about commercial strategy, pricing, and turning data into meaningful business insights, we'd love to hear from you. Submit your CV and application today to be considered for this exciting opportunity. We are an equal opportunities employer and welcome applications from candidates of all backgrounds and experiences.
Aug 22, 2026
Full time
Commercial Analyst - Data & Pricing Programme Location: London (Hybrid Working) Contract Type: Permanent, Full-Time Salary: Competitive + Benefits About the Role We are seeking a highly organised, commercially minded Commercial Data Analyst to join our growing team based in London. This hybrid role offers the opportunity to work closely with senior leadership while enjoying the flexibility of a modern working environment. Reporting to the VP Commercial, you will play a pivotal role in analysing, managing, and developing pricing programmes and policies that support sustainable growth, maximise profitability, and deliver value to our customers. Working closely with Sales, Legal, Product, Technology, and Executive teams, you will provide data-driven insights and commercial recommendations that influence key business decisions. This is an exciting opportunity for an analytical and proactive individual who thrives in a fast-paced SaaS or technology environment and enjoys balancing detailed commercial analysis with strategic thinking. Key Responsibilities Commercial Support & Contract Performance Own and lead monthly and quarterly pricing performance reviews. Analyse the performance of existing pricing programmes across geographies, industries, solutions, and use cases. Monitor and model both product-level and deal-level profitability. Provide actionable insights and recommendations to improve commercial outcomes. Support commercial negotiations and contract performance evaluations. Pricing Programmes Conduct pricing benchmarking and market analysis to support pricing strategy. Provide guidance and recommendations to senior management on pricing approaches and commercial performance. Create and maintain price books and associated commercial documentation. Manage product catalogues and pricing schedules within CPQ systems. Ensure consistency and governance across pricing frameworks. Packaging & Commercial Integration Recommend product bundling, packaging, and industry-specific pricing strategies. Partner with Product and Technology teams to understand solution capabilities and identify associated commercial opportunities and risks. Collaborate with Data and Technology teams to drive process improvements and automation initiatives. Support the evolution of commercial models and go-to-market strategies. About You We are looking for a self-motivated, results-driven professional who takes ownership, demonstrates initiative, and enjoys working collaboratively across the business. Essential Skills & Experience Experience in pricing, packaging, commercial analysis, or a related function within a SaaS or high-tech environment. Strong analytical capability with experience using a range of tools to extract and interpret actionable insights from data. Experience formulating and testing hypotheses to support business decision-making. Ability to present recommendations, risks, and opportunities clearly to executive management and business stakeholders. Strong commercial acumen with the ability to manage both detailed analysis and strategic objectives. Excellent negotiation and influencing skills. Outstanding written and verbal communication skills. Strong attention to detail and organisational abilities. Confidence working with senior stakeholders and cross-functional teams. Personal Attributes Positive, proactive, and solutions-focused mindset. Strong team player with the ability to build relationships across the organisation. Comfortable working in a dynamic and evolving business environment. Passionate about continuous improvement and data-driven decision-making. Why Join Us? Opportunity to influence strategic commercial decisions within a growing technology business. Exposure to senior leadership and cross-functional collaboration. Hybrid working model offering flexibility and work-life balance. Competitive salary and benefits package. Supportive and collaborative culture. Excellent opportunities for professional growth and career development. Apply Now If you're passionate about commercial strategy, pricing, and turning data into meaningful business insights, we'd love to hear from you. Submit your CV and application today to be considered for this exciting opportunity. We are an equal opportunities employer and welcome applications from candidates of all backgrounds and experiences.
Job Title: Network Support Engineer Location: Chester - Hybrid (3 days in office is essential) Working Pattern: 4 days on 3 days off shifts Contract: 12 months with possible extension. Salary: 45,000 - 50,000 Our client, a leading organisation in the financial services sector, is seeking a dynamic and detail-oriented Network Operations Support professional to join their team on a fixed-term contract basis. This is an exciting opportunity to engage with cutting-edge technologies and contribute to the stability and performance of their network infrastructure. Key Responsibilities: Monitoring and Management: Oversee Monitoring Event Management and Incident Management, ensuring timely Level 1 triage of networking issues. Network Operations: Provide operational support for network environments, including switching, routing, perimeter security, traffic management, and content inspection. Proactive Troubleshooting: Utilise advanced tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon to identify service impacts and interpret monitors, dashboards, and logs. Incident Response: React effectively to production failures, managing triage efforts, engaging appropriate teams, and communicating with management and technical escalation. Documentation and Reporting: Maintain data quality and completeness of incident tickets, ensuring all impacts are accurately recorded in the system of record. Prepare professional documents and ad-hoc reports as directed by senior team members or leadership. Governance and Compliance: Promote and enforce production governance during triage and testing efforts, adhering to design standards and global authority processes. Ideal Candidate Profile: Technical Expertise: Familiarity with enterprise network infrastructure, including routing, switching, wireless, and SD-WAN. Hands-on experience with Splunk for data ingestion, searches, and dashboard creation would be a big plus. Analytical Skills: Strong analytical skills with an attention to data quality, capable of translating raw telemetry into actionable insights for operations teams. Communication Skills: Excellent verbal and written communication skills to collaborate effectively with Engineering and Operations teams. Agile Methodology: Basic understanding of JIRA, Confluence, and Agile frameworks, with experience in Networking-related disciplines within design, implementation, or operations roles. What Our Client Offers: A vibrant work environment where innovation is encouraged. Opportunities for professional development and growth within the organisation. The chance to work with emerging technologies in network operations. If you are a proactive problem-solver with a passion for network operations and a commitment to excellence, this opportunity could be your next career move. Don't miss the chance to make a significant impact in a dynamic financial services environment! Take the next step in your career and apply today! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Aug 22, 2026
Contractor
Job Title: Network Support Engineer Location: Chester - Hybrid (3 days in office is essential) Working Pattern: 4 days on 3 days off shifts Contract: 12 months with possible extension. Salary: 45,000 - 50,000 Our client, a leading organisation in the financial services sector, is seeking a dynamic and detail-oriented Network Operations Support professional to join their team on a fixed-term contract basis. This is an exciting opportunity to engage with cutting-edge technologies and contribute to the stability and performance of their network infrastructure. Key Responsibilities: Monitoring and Management: Oversee Monitoring Event Management and Incident Management, ensuring timely Level 1 triage of networking issues. Network Operations: Provide operational support for network environments, including switching, routing, perimeter security, traffic management, and content inspection. Proactive Troubleshooting: Utilise advanced tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon to identify service impacts and interpret monitors, dashboards, and logs. Incident Response: React effectively to production failures, managing triage efforts, engaging appropriate teams, and communicating with management and technical escalation. Documentation and Reporting: Maintain data quality and completeness of incident tickets, ensuring all impacts are accurately recorded in the system of record. Prepare professional documents and ad-hoc reports as directed by senior team members or leadership. Governance and Compliance: Promote and enforce production governance during triage and testing efforts, adhering to design standards and global authority processes. Ideal Candidate Profile: Technical Expertise: Familiarity with enterprise network infrastructure, including routing, switching, wireless, and SD-WAN. Hands-on experience with Splunk for data ingestion, searches, and dashboard creation would be a big plus. Analytical Skills: Strong analytical skills with an attention to data quality, capable of translating raw telemetry into actionable insights for operations teams. Communication Skills: Excellent verbal and written communication skills to collaborate effectively with Engineering and Operations teams. Agile Methodology: Basic understanding of JIRA, Confluence, and Agile frameworks, with experience in Networking-related disciplines within design, implementation, or operations roles. What Our Client Offers: A vibrant work environment where innovation is encouraged. Opportunities for professional development and growth within the organisation. The chance to work with emerging technologies in network operations. If you are a proactive problem-solver with a passion for network operations and a commitment to excellence, this opportunity could be your next career move. Don't miss the chance to make a significant impact in a dynamic financial services environment! Take the next step in your career and apply today! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns. Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients. The successful candidate will support our Senior HR Business Partner in managing and enhancing the needs of our client group focused on selling financial products across the region. This role requires a proactive and strategic approach to talent management, including performance management, campus recruitment, learning and development, and the identification of opportunities to improve HR effectiveness through process optimization, automation, and AI-enabled solutions. This positioning is particularly aligned with where HR roles are evolving at firms like PIMCO, emphasizing not only operational excellence but also the use of AI and automation to increase HR capacity and strategic impact. Responsibilities Generalist Role Consult employees on mobility, manage family-friendly policies and long-term sickness absence, lead HR transformation projects, and update/create policy documents. Performance Management Support talent cycle processes, assist in performance reviews, consult on employee relations issues, and provide analytical support for performance metrics. Campus Recruitment and Talent Acquisition Collaborate with campus recruitment teams, understand resourcing requirements, and support immigration management for Intern, Analyst, and Associate programs. Learning and Development Utilize and develop talent development resources, identify training needs, and organize training sessions, workshops, and seminars. Talent Management and Strategy Support HR initiatives such as succession planning and employee engagement programs, create action plans following engagement surveys, and conduct exit interviews. Process Improvement, AI and Automation Facilitate process improvements across People Operations, focusing on efficiency, scalability, and employee experience in areas such as Leave of Absence management and Regulatory Referencing. Partner with stakeholders to identify process improvement and automation opportunities, leveraging AI-driven solutions to streamline HR operations, enhance data-driven insights, reduce administrative burden, and enable more strategic business support. Evaluate and adopt emerging technologies and digital tools that improve service delivery, operational effectiveness, and decision-making across HR processes. Equal Employment Opportunity and Aff PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws. Applicants with Disabilities PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days. We believe that active management is the responsible way to invest our clients' assets in fixed income. For 50 years, we have worked relentlessly to help millions of investors pursue their objectives - regardless of shifting market conditions. Our clients rely on an investment process that has been tested in virtually every market environment. Bringing together our investment professionals from across the globe, PIMCO's investment process is designed to promote fresh ideas and differing points of view. We innovate to give our clients an edge. Innovation has long been part of the fabric of PIMCO's culture. Explore how we assess shifting risks and opportunities to build forward-looking solutions for investors.
Aug 22, 2026
Full time
PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns. Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients. The successful candidate will support our Senior HR Business Partner in managing and enhancing the needs of our client group focused on selling financial products across the region. This role requires a proactive and strategic approach to talent management, including performance management, campus recruitment, learning and development, and the identification of opportunities to improve HR effectiveness through process optimization, automation, and AI-enabled solutions. This positioning is particularly aligned with where HR roles are evolving at firms like PIMCO, emphasizing not only operational excellence but also the use of AI and automation to increase HR capacity and strategic impact. Responsibilities Generalist Role Consult employees on mobility, manage family-friendly policies and long-term sickness absence, lead HR transformation projects, and update/create policy documents. Performance Management Support talent cycle processes, assist in performance reviews, consult on employee relations issues, and provide analytical support for performance metrics. Campus Recruitment and Talent Acquisition Collaborate with campus recruitment teams, understand resourcing requirements, and support immigration management for Intern, Analyst, and Associate programs. Learning and Development Utilize and develop talent development resources, identify training needs, and organize training sessions, workshops, and seminars. Talent Management and Strategy Support HR initiatives such as succession planning and employee engagement programs, create action plans following engagement surveys, and conduct exit interviews. Process Improvement, AI and Automation Facilitate process improvements across People Operations, focusing on efficiency, scalability, and employee experience in areas such as Leave of Absence management and Regulatory Referencing. Partner with stakeholders to identify process improvement and automation opportunities, leveraging AI-driven solutions to streamline HR operations, enhance data-driven insights, reduce administrative burden, and enable more strategic business support. Evaluate and adopt emerging technologies and digital tools that improve service delivery, operational effectiveness, and decision-making across HR processes. Equal Employment Opportunity and Aff PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws. Applicants with Disabilities PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days. We believe that active management is the responsible way to invest our clients' assets in fixed income. For 50 years, we have worked relentlessly to help millions of investors pursue their objectives - regardless of shifting market conditions. Our clients rely on an investment process that has been tested in virtually every market environment. Bringing together our investment professionals from across the globe, PIMCO's investment process is designed to promote fresh ideas and differing points of view. We innovate to give our clients an edge. Innovation has long been part of the fabric of PIMCO's culture. Explore how we assess shifting risks and opportunities to build forward-looking solutions for investors.
Financial Institutions & Sovereign Credit Risk Analyst (EMEA) London/Hybrid Contract to July 2027 Day rate from £500 via Umbrella Company DOE Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. The Opportunity We are seeking a Credit Risk Analyst to join the Credit Supervision Group on a maternity cover contract to July 2027 with potential to extend. You will be in the office a minimum of 2 days a week which must include Thursdays, standard office hours Monday to Friday. A second line of defence role providing credit risk management / oversight of new credit transactions in designated sectors within the Financial Institutions (FI) and Sovereign credit portfolio across EMEA including both Developed and Emerging Markets (CIS, Middle East and Africa). Essentials of the Role Providing critical challenge and detailed review on credit applications submitted by Front Office and providing recommendations to Approvers within Credit Department (CD), EMEA or Tokyo HQ. Provide the effective credit management of client relationships and exposures within designated sectors within the FI credit portfolio across EMEA. Accountabilities & Responsibilities Exercise strong risk assessment methodology toward new transactions and management of a portfolio of FI clients (including Problem Assets), across a broad variety of sectors, geographies, and asset / product types, seeking guidance from more senior staff / management as appropriate. Working as a trusted partner with Front Office deal teams to ensure delivery to clients whilst maintaining high credit quality. Through good engagement with line management, articulate CD risk perception and appetite for a transaction in line with bank policy and procedures, manage the interaction and communication with front office teams, attend meetings with clients, with input from more senior colleagues where necessary. Experience and capability to take a standard FI transaction from inception to approval, with some guidance and supervision where appropriate. Judgement to elevate issues to more senior colleagues where collaborating with other risk and compliance functions is appropriate to ensure enterprise wide view of risk is considered. Flexibility to work to tight deadlines under pressure (including ability to work outside of contracted hours from time to time /as workflow demands), to give prompt responses to customers. Develop relationships within the team: seek guidance and advice from colleagues; express well-reasoned arguments and influence senior management. Assist other members of the team by proactively taking work in a manner which ensures work is fairly distributed, particularly in times of strong work flow / staff absences. Willingness / flexibility to be involved in ad hoc projects supporting the strategy of FI credit team and the wider department /institution. Draw on own expertise and professional knowledge and that of colleagues to assist in developing innovative solutions /improvements to status quo. Experience & Skills Required Experience in a credit management role within a bank or rating agencies. Good working knowledge of Banks and Sovereigns. Experience preparing credit applications, annual reviews, and limit recommendations. Strong financial statement analysis skills. Ability to assess developed and emerging market counterparties. Excellent written and verbal communication skills. High level of IT literacy, strong written and verbal communication skills (supporting preparation of succinct and focused credit papers), and strong interpersonal skills (supporting collaboration / teamwork). Degree level education and / or relevant professional qualifications (eg: ACA, ACCA, ACT, CFA), and a track record of continued learning and development. Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Aug 22, 2026
Contractor
Financial Institutions & Sovereign Credit Risk Analyst (EMEA) London/Hybrid Contract to July 2027 Day rate from £500 via Umbrella Company DOE Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. The Opportunity We are seeking a Credit Risk Analyst to join the Credit Supervision Group on a maternity cover contract to July 2027 with potential to extend. You will be in the office a minimum of 2 days a week which must include Thursdays, standard office hours Monday to Friday. A second line of defence role providing credit risk management / oversight of new credit transactions in designated sectors within the Financial Institutions (FI) and Sovereign credit portfolio across EMEA including both Developed and Emerging Markets (CIS, Middle East and Africa). Essentials of the Role Providing critical challenge and detailed review on credit applications submitted by Front Office and providing recommendations to Approvers within Credit Department (CD), EMEA or Tokyo HQ. Provide the effective credit management of client relationships and exposures within designated sectors within the FI credit portfolio across EMEA. Accountabilities & Responsibilities Exercise strong risk assessment methodology toward new transactions and management of a portfolio of FI clients (including Problem Assets), across a broad variety of sectors, geographies, and asset / product types, seeking guidance from more senior staff / management as appropriate. Working as a trusted partner with Front Office deal teams to ensure delivery to clients whilst maintaining high credit quality. Through good engagement with line management, articulate CD risk perception and appetite for a transaction in line with bank policy and procedures, manage the interaction and communication with front office teams, attend meetings with clients, with input from more senior colleagues where necessary. Experience and capability to take a standard FI transaction from inception to approval, with some guidance and supervision where appropriate. Judgement to elevate issues to more senior colleagues where collaborating with other risk and compliance functions is appropriate to ensure enterprise wide view of risk is considered. Flexibility to work to tight deadlines under pressure (including ability to work outside of contracted hours from time to time /as workflow demands), to give prompt responses to customers. Develop relationships within the team: seek guidance and advice from colleagues; express well-reasoned arguments and influence senior management. Assist other members of the team by proactively taking work in a manner which ensures work is fairly distributed, particularly in times of strong work flow / staff absences. Willingness / flexibility to be involved in ad hoc projects supporting the strategy of FI credit team and the wider department /institution. Draw on own expertise and professional knowledge and that of colleagues to assist in developing innovative solutions /improvements to status quo. Experience & Skills Required Experience in a credit management role within a bank or rating agencies. Good working knowledge of Banks and Sovereigns. Experience preparing credit applications, annual reviews, and limit recommendations. Strong financial statement analysis skills. Ability to assess developed and emerging market counterparties. Excellent written and verbal communication skills. High level of IT literacy, strong written and verbal communication skills (supporting preparation of succinct and focused credit papers), and strong interpersonal skills (supporting collaboration / teamwork). Degree level education and / or relevant professional qualifications (eg: ACA, ACCA, ACT, CFA), and a track record of continued learning and development. Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
This is an individual contributor role, based remotely in Europe. About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. What you will do: Create innovative, thought provoking, and highly leveraged "must-have insights" content Develop new insights and ideas through thought leadership and subject matter expertise and offer compelling, actionable approaches to client's mission-critical priorities that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward Demonstrate thought leadership in establishing positions across a team of analysts Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights to inform their technology strategy Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business Provide high quality and timely content peer review Build credibility as an industry expert to represent Gartner insights, methodology and strategy Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions What you will need: Bachelor's degree or equivalent experience; Graduate degree preferred 12+ years of relevant field or industry experience Direct, hands-on leadership of enterprise-wide AI implementation projects across both IT and business functions, including successful scaling from pilot to production Proven experience advising C-Suite executives and senior business leaders on technology strategy and business process redesign in the context of AI and emerging technologies. Strong technical understanding of emerging technologies, including agentic AI, and their impact on workflow and business process redesign. Ability to evaluate emerging market signals to make informed decisions on innovative technology investments, balancing risk and opportunity. Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables Demonstrate excellence in research and writing ability Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges Strong communication skills - able to explain complex concepts concisely and simply Subject matter expertise; comfortable presenting at large and small-scale speaking engagements Strong business and financial acumen Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team Learning agile and adept with navigating highly matrixed environments Ability to represent Gartner's research methodology and strategies effectively at all levels Willingness and ability to travel up to 25% (where applicable) Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and the drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID:112592 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast . click apply for full job details
Aug 22, 2026
Full time
This is an individual contributor role, based remotely in Europe. About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. What you will do: Create innovative, thought provoking, and highly leveraged "must-have insights" content Develop new insights and ideas through thought leadership and subject matter expertise and offer compelling, actionable approaches to client's mission-critical priorities that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward Demonstrate thought leadership in establishing positions across a team of analysts Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights to inform their technology strategy Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business Provide high quality and timely content peer review Build credibility as an industry expert to represent Gartner insights, methodology and strategy Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery Be a mentor and a coach by supporting more junior team members Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions What you will need: Bachelor's degree or equivalent experience; Graduate degree preferred 12+ years of relevant field or industry experience Direct, hands-on leadership of enterprise-wide AI implementation projects across both IT and business functions, including successful scaling from pilot to production Proven experience advising C-Suite executives and senior business leaders on technology strategy and business process redesign in the context of AI and emerging technologies. Strong technical understanding of emerging technologies, including agentic AI, and their impact on workflow and business process redesign. Ability to evaluate emerging market signals to make informed decisions on innovative technology investments, balancing risk and opportunity. Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables Demonstrate excellence in research and writing ability Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges Strong communication skills - able to explain complex concepts concisely and simply Subject matter expertise; comfortable presenting at large and small-scale speaking engagements Strong business and financial acumen Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team Learning agile and adept with navigating highly matrixed environments Ability to represent Gartner's research methodology and strategies effectively at all levels Willingness and ability to travel up to 25% (where applicable) Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and the drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID:112592 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast . click apply for full job details
Senior Customer Success Manager - Operations UK, Manchester About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. In this role you will be responsible for one of THG Fulfil's largest and most complex accounts, spanning B2B/channel and B2C/D2C fulfilment, inbound and new product introduction (NPI), value-added services, systems integration, and commercial administration, with direct exposure to both client leadership and THG group executives. The Role This is one of the most strategic, highest-visibility accounts in the Fulfil portfolio, and a newly created, dedicated role to match. It carries real intensity: a daily governance and reporting obligation, and a breadth of scope across B2B, B2C/D2C, inbound, NPI, VAS, integrations and commercial that effectively spans several workstreams under one relationship. With that comes genuine ownership. The successful candidate will be THG's primary point of contact for the client's operational, logistics and programme teams, translating their requirements into internal action across warehouse operations, transport, IT/integrations, ISC and commercial - and holding those teams to delivery. They will own the account's governance calendar and daily reporting, resolve escalations end-to-end, and hold credible technical conversations on integrations without needing to do that work personally. This is a role for someone who wants to run something significant, not administer it. Why This Role Real seniority from day one:of one of Fulfil's largest and most complex accounts - you're the person in the room with senior leadership on both sides, not a supporting player. A genuine growth track:this account and role are being created because the business is investing in getting its biggest relationships right; strong performance here is a natural springboard toward Account Director. Influence, not just delivery:you'll shape governance, commercial terms and how internal teams organise around the account, rather than just following a playbook. Depth over breadth:rather than spread thin across a portfolio, this is a rare chance to build deep, specialist expertise across the commercial, operational and technical sides of one major account. Key Responsibilities Client Relationship & Day-to-Day Ownership Act as the primary THG point of contactfor the client's operational, logistics and programme teams, including their EMEA fulfilment, transportation, global service & logistics and extended workforce (xWF) partners. Run a weekly 1:1 with the client account lead,plus regular ad hoc syncs with programme and technical contacts, translating requirements into internal actions across warehouse operations, transport, IT/integrations, ISC and commercial - and holding those teams to delivery. Governance & Reporting Own the account's governance calendar,including MBRs, QBRs, daily hypercare calls, and weekly ops, VAS, D2C & Inbound and PM check-in calls - a minimum of two hours of scheduled client contact every working day before reporting, escalation handling or project work. Produce supporting evidence packsfor dispute resolution, and supply data extracts on request. Own live, cross-functional escalations end-to-end,keeping internal teams coordinated and the client informed throughout. Provide same-day resolution and communicationto the client and THG executives, including outside standard hours when escalations land on weekends. Systems & Integration Oversight Maintain working fluency in EDI and integration conceptssufficient to triage issues and hold credible technical conversations with the client's technical teams, without doing the integration work personally. Support ongoing platform and project workincluding THG portal development, Fulfil UI change requests, and client-specific ISC process fixes, demos and training. Project & Change Delivery Lead delivery of account-specific projects and programmes(e.g. VAS/device rework programmes, NPI set-up, dangerous-goods order flow, EMEA programme initiatives) working across warehouse, transport, IT and ISC. Commercial Support Lead commercial alignment sessionson activity outside the standard rate card (e.g. non-SSCC handling, decant, space over-allocation, DG printing), providing the operational evidence base for commercial and compliance discussions. Requirements Client-facing account management experiencein third-party logistics or supply chain, ideally with enterprise technology or consumer electronics clients. Strong data and reporting capability- able to build compliance and performance reporting from raw operational data without analyst support. Working understanding of EDI and integration concepts(945s, SSCC, IMEI and serialised stock, ASN flows) sufficient to triage issues and hold a credible technical conversation. Confident operating at executive levelon both sides of the relationship, including under escalation. Able to influence internal operational teams without direct line authorityacross warehouse, transport, IT, ISC and commercial teams. Resilience and availability -this account generates genuine out-of-hours and weekend demand during live escalations. Proven ability to manage a high-volume governance calendar(ten or more recurring meetings per week) alongside reactive escalation and project work. THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
Aug 21, 2026
Full time
Senior Customer Success Manager - Operations UK, Manchester About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. In this role you will be responsible for one of THG Fulfil's largest and most complex accounts, spanning B2B/channel and B2C/D2C fulfilment, inbound and new product introduction (NPI), value-added services, systems integration, and commercial administration, with direct exposure to both client leadership and THG group executives. The Role This is one of the most strategic, highest-visibility accounts in the Fulfil portfolio, and a newly created, dedicated role to match. It carries real intensity: a daily governance and reporting obligation, and a breadth of scope across B2B, B2C/D2C, inbound, NPI, VAS, integrations and commercial that effectively spans several workstreams under one relationship. With that comes genuine ownership. The successful candidate will be THG's primary point of contact for the client's operational, logistics and programme teams, translating their requirements into internal action across warehouse operations, transport, IT/integrations, ISC and commercial - and holding those teams to delivery. They will own the account's governance calendar and daily reporting, resolve escalations end-to-end, and hold credible technical conversations on integrations without needing to do that work personally. This is a role for someone who wants to run something significant, not administer it. Why This Role Real seniority from day one:of one of Fulfil's largest and most complex accounts - you're the person in the room with senior leadership on both sides, not a supporting player. A genuine growth track:this account and role are being created because the business is investing in getting its biggest relationships right; strong performance here is a natural springboard toward Account Director. Influence, not just delivery:you'll shape governance, commercial terms and how internal teams organise around the account, rather than just following a playbook. Depth over breadth:rather than spread thin across a portfolio, this is a rare chance to build deep, specialist expertise across the commercial, operational and technical sides of one major account. Key Responsibilities Client Relationship & Day-to-Day Ownership Act as the primary THG point of contactfor the client's operational, logistics and programme teams, including their EMEA fulfilment, transportation, global service & logistics and extended workforce (xWF) partners. Run a weekly 1:1 with the client account lead,plus regular ad hoc syncs with programme and technical contacts, translating requirements into internal actions across warehouse operations, transport, IT/integrations, ISC and commercial - and holding those teams to delivery. Governance & Reporting Own the account's governance calendar,including MBRs, QBRs, daily hypercare calls, and weekly ops, VAS, D2C & Inbound and PM check-in calls - a minimum of two hours of scheduled client contact every working day before reporting, escalation handling or project work. Produce supporting evidence packsfor dispute resolution, and supply data extracts on request. Own live, cross-functional escalations end-to-end,keeping internal teams coordinated and the client informed throughout. Provide same-day resolution and communicationto the client and THG executives, including outside standard hours when escalations land on weekends. Systems & Integration Oversight Maintain working fluency in EDI and integration conceptssufficient to triage issues and hold credible technical conversations with the client's technical teams, without doing the integration work personally. Support ongoing platform and project workincluding THG portal development, Fulfil UI change requests, and client-specific ISC process fixes, demos and training. Project & Change Delivery Lead delivery of account-specific projects and programmes(e.g. VAS/device rework programmes, NPI set-up, dangerous-goods order flow, EMEA programme initiatives) working across warehouse, transport, IT and ISC. Commercial Support Lead commercial alignment sessionson activity outside the standard rate card (e.g. non-SSCC handling, decant, space over-allocation, DG printing), providing the operational evidence base for commercial and compliance discussions. Requirements Client-facing account management experiencein third-party logistics or supply chain, ideally with enterprise technology or consumer electronics clients. Strong data and reporting capability- able to build compliance and performance reporting from raw operational data without analyst support. Working understanding of EDI and integration concepts(945s, SSCC, IMEI and serialised stock, ASN flows) sufficient to triage issues and hold a credible technical conversation. Confident operating at executive levelon both sides of the relationship, including under escalation. Able to influence internal operational teams without direct line authorityacross warehouse, transport, IT, ISC and commercial teams. Resilience and availability -this account generates genuine out-of-hours and weekend demand during live escalations. Proven ability to manage a high-volume governance calendar(ten or more recurring meetings per week) alongside reactive escalation and project work. THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
Senior Digital Analyst / Digital Analytics Consultant / Web Analytics Manager / Digital Analytics Manager / Head of Analytics / Head of Digital Analytics New & urgent Outside IR35 contract opportunity - Senior Digital Analyst / Digital Analytics Consultant - £600 p/d - 6 month initial contract - FinTech - Highly remote - 1 or 2 days per month in Bristol We've partnered with an awesome FinTech brand who are looking to bring a top quality Senior Digital Analyst with expertise in Adobe or Google Analytics to help drive better outcomes from a range of data, across the spectrum of digital channels on a some of their critical customer journeys. You'll be working with cross functional mobile and web teams to help improve the overall user experience by using Google/Adobe/Amplitude and SQL Responsibilities: Acting as a trusted partner for the business to help drive better outcomes in Digital journeys through a range of data from across our channels. Help drive best practice and bring new approaches to finding value in our first party data from across our channels. Setting up Digital Analytics and monitoring digital journeys relating to your partnered Product Team. Help suggest and understand impacts and priority of Digital product deliveries. With the wider Digital Analytics team, manage and maintain the Digital Analytics data collection implementation Provide tag specifications for additional tracking to ensure stakeholders' reporting and decision-making requirements are met Work with web/mobile app developers to ensure tag specifications are implemented as specified Provide support to the wider business on the use of Analytics toolset Respond to ad-hoc queries from around the business regarding digital activity and client behaviour Assist in the wider analytics peer review process to ensure all analytics products are managed appropriately Experience Required: Strong experience, working with large scale platforms and digital channels, using digital analysis tools including Adobe Analytics/Amplitude/GA4. Very strong knowledge of data manipulation and analysis to provide actionable insights. Signficiant experince engaging with a range of stakeholders from less experience Digital Analysts through to Senior business stakeholders. Strong experience with SQL is a requirement, use of notebooks/python would be desirable Prior experience using data visualisation tools such as PowerBI, Tableau, Looker etc. Proficient at prioritising workloads effectively and using planning and collaboration tools e.g. JIRA, Confluence & Miro Knowledge and interest in financial services and products is a bonus Excellent attention to detail and proven problem-solving skills Able to communicate effectively with a wide range of stakeholders from technical to non-technical Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Aug 21, 2026
Contractor
Senior Digital Analyst / Digital Analytics Consultant / Web Analytics Manager / Digital Analytics Manager / Head of Analytics / Head of Digital Analytics New & urgent Outside IR35 contract opportunity - Senior Digital Analyst / Digital Analytics Consultant - £600 p/d - 6 month initial contract - FinTech - Highly remote - 1 or 2 days per month in Bristol We've partnered with an awesome FinTech brand who are looking to bring a top quality Senior Digital Analyst with expertise in Adobe or Google Analytics to help drive better outcomes from a range of data, across the spectrum of digital channels on a some of their critical customer journeys. You'll be working with cross functional mobile and web teams to help improve the overall user experience by using Google/Adobe/Amplitude and SQL Responsibilities: Acting as a trusted partner for the business to help drive better outcomes in Digital journeys through a range of data from across our channels. Help drive best practice and bring new approaches to finding value in our first party data from across our channels. Setting up Digital Analytics and monitoring digital journeys relating to your partnered Product Team. Help suggest and understand impacts and priority of Digital product deliveries. With the wider Digital Analytics team, manage and maintain the Digital Analytics data collection implementation Provide tag specifications for additional tracking to ensure stakeholders' reporting and decision-making requirements are met Work with web/mobile app developers to ensure tag specifications are implemented as specified Provide support to the wider business on the use of Analytics toolset Respond to ad-hoc queries from around the business regarding digital activity and client behaviour Assist in the wider analytics peer review process to ensure all analytics products are managed appropriately Experience Required: Strong experience, working with large scale platforms and digital channels, using digital analysis tools including Adobe Analytics/Amplitude/GA4. Very strong knowledge of data manipulation and analysis to provide actionable insights. Signficiant experince engaging with a range of stakeholders from less experience Digital Analysts through to Senior business stakeholders. Strong experience with SQL is a requirement, use of notebooks/python would be desirable Prior experience using data visualisation tools such as PowerBI, Tableau, Looker etc. Proficient at prioritising workloads effectively and using planning and collaboration tools e.g. JIRA, Confluence & Miro Knowledge and interest in financial services and products is a bonus Excellent attention to detail and proven problem-solving skills Able to communicate effectively with a wide range of stakeholders from technical to non-technical Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Role: Development Manager - Digital & APISalary: Up to £100,000 per year + BonusLocation: SurreyWorking Pattern: Hybrid - 2 days per week onsite (5 days per week during the first month) We're working with a well-established organisation embarking on a company-wide digital transformation programme, investing heavily in modern technology, API development and engineering capability. This is an excellent opportunity for an experienced Development Manager to lead Digital & API engineering teams through a significant period of change. You'll play a key role in driving modern engineering practices, supporting Agile delivery and helping shape the future technology landscape while working closely with stakeholders across both IT and the wider business. The organisation places a strong emphasis on company culture, collaboration and communication, so they're looking for someone who can combine technical leadership with excellent people management skills. What you'll be doing Lead and develop Digital & API engineering teams across multiple projects. Drive delivery of modern digital products and API-based solutions. Support the organisation's wider digital and technology transformation programme. Work closely with Architects, Product Managers, Business Analysts and senior stakeholders. Coach, mentor and develop software engineers to build high-performing teams. Promote Agile delivery practices and continuous improvement across engineering. Ensure solutions are scalable, secure and aligned with business objectives. Manage delivery, resource planning and engineering priorities across multiple workstreams. Build strong relationships with both technical and non-technical stakeholders. Help shape engineering standards, development practices and team culture. What we're looking for Previous experience as a Development Manager, Software Development Manager or Engineering Manager. Strong background delivering Digital and API-based solutions. Experience leading software development teams within Agile environments. Demonstrable experience supporting technology modernisation or digital transformation programmes. Strong stakeholder management and communication skills. Experience mentoring and developing engineering teams. Ability to work collaboratively across technical and business functions. A proactive leader who can drive change and continuous improvement. Strong cultural fit with a collaborative and people-focused leadership style. If this role sounds of interest do not hesitate to get in contact on: Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Aug 21, 2026
Full time
Role: Development Manager - Digital & APISalary: Up to £100,000 per year + BonusLocation: SurreyWorking Pattern: Hybrid - 2 days per week onsite (5 days per week during the first month) We're working with a well-established organisation embarking on a company-wide digital transformation programme, investing heavily in modern technology, API development and engineering capability. This is an excellent opportunity for an experienced Development Manager to lead Digital & API engineering teams through a significant period of change. You'll play a key role in driving modern engineering practices, supporting Agile delivery and helping shape the future technology landscape while working closely with stakeholders across both IT and the wider business. The organisation places a strong emphasis on company culture, collaboration and communication, so they're looking for someone who can combine technical leadership with excellent people management skills. What you'll be doing Lead and develop Digital & API engineering teams across multiple projects. Drive delivery of modern digital products and API-based solutions. Support the organisation's wider digital and technology transformation programme. Work closely with Architects, Product Managers, Business Analysts and senior stakeholders. Coach, mentor and develop software engineers to build high-performing teams. Promote Agile delivery practices and continuous improvement across engineering. Ensure solutions are scalable, secure and aligned with business objectives. Manage delivery, resource planning and engineering priorities across multiple workstreams. Build strong relationships with both technical and non-technical stakeholders. Help shape engineering standards, development practices and team culture. What we're looking for Previous experience as a Development Manager, Software Development Manager or Engineering Manager. Strong background delivering Digital and API-based solutions. Experience leading software development teams within Agile environments. Demonstrable experience supporting technology modernisation or digital transformation programmes. Strong stakeholder management and communication skills. Experience mentoring and developing engineering teams. Ability to work collaboratively across technical and business functions. A proactive leader who can drive change and continuous improvement. Strong cultural fit with a collaborative and people-focused leadership style. If this role sounds of interest do not hesitate to get in contact on: Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Chemist4U is seeking aSenior Ops & Customer Service Analyst to join its team in Skelmersdale. This pivotal role leverages analytical expertise to enhance customer experience, drive operational efficiencies, and support the mission of delivering high-quality, accessible healthcare. Job Title: Senior Ops & Customer Service Analyst Pay: £40,000 per year Job Type: Full-Time Contract Type: Permanent Closing Date: Not specified (apply promptly) About Chemist4U Chemist4U is one of the UK's largest online pharmacies, processing over 200,000 prescriptions monthly. The company is committed to making healthcare affordable, accessible, and convenient. Its mission is to simplify the medication journey by investing in people and technology, guided by values of collaboration, integrity, positivity, growth, and customer centricity. Job Summary The Senior Ops & CS Analyst will collaborate with cross-functional teams to identify trends, develop actionable insights, and implement solutions that elevate customer satisfaction and warehouse efficiency. The role requires strong analytical skills, problem-solving abilities, and a proactive mindset. Key Responsibilities Analyse warehouse efficiency data (pick/put away/non picks/labels/etc.) to identify areas for improvement Analyse customer service data (tickets, calls, metrics) to enhance customer experience Develop and maintain reporting tools and dashboards to monitor KPIs Collaborate with product and engineering teams to influence product improvements Conduct root cause analysis and implement effective solutions with stakeholders Develop demand planning models to support customer service operations Candidate Requirements Exceptional analytical and problem-solving skills Strong communication skills (verbal and written) Proactive, results-oriented mindset with passion for customer experience Ability to work collaboratively in a remote environment Qualifications & Experience: 3+ years in operations, customer service, or related roles with focus on data analysis and process improvement Proven track record of developing actionable insights to drive strategic decisions Experience with CRM software, contact centre tools, warehouse terminology, and analytics tools (Looker, Excel, SQL) Familiarity with customer experience methodologies (Net Promoter Score, Customer Satisfaction Score) Funded gym membership Company pension scheme Funded training 30 days holiday Free office drinks and snacks Application Process Applications must be submitted directly to Chemist4U. How to Apply: Prepare your CV highlighting operations, customer service, and data analysis experience.
Aug 21, 2026
Full time
Chemist4U is seeking aSenior Ops & Customer Service Analyst to join its team in Skelmersdale. This pivotal role leverages analytical expertise to enhance customer experience, drive operational efficiencies, and support the mission of delivering high-quality, accessible healthcare. Job Title: Senior Ops & Customer Service Analyst Pay: £40,000 per year Job Type: Full-Time Contract Type: Permanent Closing Date: Not specified (apply promptly) About Chemist4U Chemist4U is one of the UK's largest online pharmacies, processing over 200,000 prescriptions monthly. The company is committed to making healthcare affordable, accessible, and convenient. Its mission is to simplify the medication journey by investing in people and technology, guided by values of collaboration, integrity, positivity, growth, and customer centricity. Job Summary The Senior Ops & CS Analyst will collaborate with cross-functional teams to identify trends, develop actionable insights, and implement solutions that elevate customer satisfaction and warehouse efficiency. The role requires strong analytical skills, problem-solving abilities, and a proactive mindset. Key Responsibilities Analyse warehouse efficiency data (pick/put away/non picks/labels/etc.) to identify areas for improvement Analyse customer service data (tickets, calls, metrics) to enhance customer experience Develop and maintain reporting tools and dashboards to monitor KPIs Collaborate with product and engineering teams to influence product improvements Conduct root cause analysis and implement effective solutions with stakeholders Develop demand planning models to support customer service operations Candidate Requirements Exceptional analytical and problem-solving skills Strong communication skills (verbal and written) Proactive, results-oriented mindset with passion for customer experience Ability to work collaboratively in a remote environment Qualifications & Experience: 3+ years in operations, customer service, or related roles with focus on data analysis and process improvement Proven track record of developing actionable insights to drive strategic decisions Experience with CRM software, contact centre tools, warehouse terminology, and analytics tools (Looker, Excel, SQL) Familiarity with customer experience methodologies (Net Promoter Score, Customer Satisfaction Score) Funded gym membership Company pension scheme Funded training 30 days holiday Free office drinks and snacks Application Process Applications must be submitted directly to Chemist4U. How to Apply: Prepare your CV highlighting operations, customer service, and data analysis experience.
This is a 12 month FTC. This is an exciting opportunity to join Specsavers' Supply Chain Finance team at the heart of a business that is changing lives through better sight and hearing. Working across Contact Lenses, Audiology and Accessories, you'll play a key role in helping shape commercial decisions that drive growth, profitability and value across the Group. If you're naturally curious, commercially minded and enjoy turning data into meaningful insights, this is a fantastic chance to make a real impact while building strong partnerships across a global organisation. Supporting the Senior Finance Business Partner, you'll work closely with stakeholders across Product, Supply Chain and Finance to understand strategic priorities, identify opportunities and provide robust financial insight. From developing pricing strategies and building business cases to maintaining and enhancing financial models, you'll help influence key decisions by delivering accurate analysis, insightful reporting and a clear understanding of end-to-end value chain profitability. You'll also contribute to annual planning, budgeting and strategic projects, ensuring the business has the information it needs to make confident, commercially sound decisions. We're looking for someone with excellent attention to detail, strong analytical skills and the ability to communicate complex financial information in a clear and engaging way. You'll be confident building credible relationships with a wide range of stakeholders, balancing multiple priorities and delivering high-quality work to tight deadlines. Strong Excel skills are essential, alongside a genuine interest in financial analysis, business performance and continuous improvement. If you're currently studying towards, or interested in pursuing, an accounting qualification such as ACCA or CIMA, this role will provide excellent exposure and development opportunities. In return, you'll join a collaborative and supportive team where your ideas and insights will be valued. Whether you're developing pricing models, analysing category performance, improving reporting processes or supporting strategic initiatives, you'll have the opportunity to broaden your commercial and financial expertise while influencing decisions on a global scale. Experience in financial modelling, working with both finance and non-finance stakeholders, and exposure to Power BI or data management would be advantageous, but most importantly, you'll bring a proactive mindset, strong relationship-building skills and a passion for helping the business achieve its ambitions. This role closes on 19th August 2026. So don't delay your application, apply now - you'll be glad you did. We reserve the right to close our job adverts early if we are experiencing large volumes. As an inclusive employer, we value diversity and are committed to creating a workplace where everyone can thrive. We are happy to consider flexible working arrangements wherever possible.
Aug 20, 2026
Contractor
This is a 12 month FTC. This is an exciting opportunity to join Specsavers' Supply Chain Finance team at the heart of a business that is changing lives through better sight and hearing. Working across Contact Lenses, Audiology and Accessories, you'll play a key role in helping shape commercial decisions that drive growth, profitability and value across the Group. If you're naturally curious, commercially minded and enjoy turning data into meaningful insights, this is a fantastic chance to make a real impact while building strong partnerships across a global organisation. Supporting the Senior Finance Business Partner, you'll work closely with stakeholders across Product, Supply Chain and Finance to understand strategic priorities, identify opportunities and provide robust financial insight. From developing pricing strategies and building business cases to maintaining and enhancing financial models, you'll help influence key decisions by delivering accurate analysis, insightful reporting and a clear understanding of end-to-end value chain profitability. You'll also contribute to annual planning, budgeting and strategic projects, ensuring the business has the information it needs to make confident, commercially sound decisions. We're looking for someone with excellent attention to detail, strong analytical skills and the ability to communicate complex financial information in a clear and engaging way. You'll be confident building credible relationships with a wide range of stakeholders, balancing multiple priorities and delivering high-quality work to tight deadlines. Strong Excel skills are essential, alongside a genuine interest in financial analysis, business performance and continuous improvement. If you're currently studying towards, or interested in pursuing, an accounting qualification such as ACCA or CIMA, this role will provide excellent exposure and development opportunities. In return, you'll join a collaborative and supportive team where your ideas and insights will be valued. Whether you're developing pricing models, analysing category performance, improving reporting processes or supporting strategic initiatives, you'll have the opportunity to broaden your commercial and financial expertise while influencing decisions on a global scale. Experience in financial modelling, working with both finance and non-finance stakeholders, and exposure to Power BI or data management would be advantageous, but most importantly, you'll bring a proactive mindset, strong relationship-building skills and a passion for helping the business achieve its ambitions. This role closes on 19th August 2026. So don't delay your application, apply now - you'll be glad you did. We reserve the right to close our job adverts early if we are experiencing large volumes. As an inclusive employer, we value diversity and are committed to creating a workplace where everyone can thrive. We are happy to consider flexible working arrangements wherever possible.
